Britain's Private War BBC Scotland Investigates


Britain's Private War

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Transcript


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This programme contains some scenes which some viewers may find upsetting.

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'Well, I guess if you're reading this,

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'I've bought it.

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'I hope that my passing has not distressed any of you more than necessary,

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'Whatever its manner, pain, torment, or happening.

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'I would have endured it as a final test to my character and being.

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'You made me the man I was,

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'and the Parachute Regiment had merely defined me to everyone else.

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'I am incredibly proud to have been your son.

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'I love you all very much, and I'm so terribly sorry.'

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The final words of a young man

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killed in the line of duty.

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He was at the bottom end of one of Britain's most powerful

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and controversial industries.

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Magazine!

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The gun was put in his hand by G4S ArmorGroup.

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Some of them should still be alive today.

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You are a business, at the end of the day.

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Without them, my embassy would have had to close.

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What powers do you have?

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We don't have powers.

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'Tonight, Britain's private war.'

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Woah! (BLEEP)

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That was too (BLEEP) close!

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The armed sector of the private security industry

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is estimated to be worth, globally, as much as £400 billion.

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Where there's conflict, there are contracts.

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This is a programme about the outsourcing of war,

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the deaths of former soldiers the public aren't told about,

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and an unregulated industry

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which is getting rich in all our names.

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Our story begins with the last wishes of a young man.

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His will, I opened three days after he was killed.

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And there were a lot of poignant points in it.

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And I think...

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some of the things he wrote and said, I felt really quite proud of.

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I think they confirmed my opinion of him as a person.

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That person was Nic Crouch.

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He grew up in a cliff-top house on the Norfolk coast

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with his mother, Barbara, his father, Clive, and sister, Rebecca.

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His ambition as a young boy, had always been to join the Army.

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Not just any regiment in the Army, but the Parachute Regiment,

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which he...

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thought was the best regiment the British Army at the time.

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I think he felt that it was a job he wanted to do,

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and was very, very, very proud.

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Nic served in the Paras for six years.

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He then decided to leave and retrain as a private security contractor.

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Nic was soon taken on by ArmorGroup,

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a British private security company

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which had contracts with the UK Government.

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Those contracts were to protect Embassy staff

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working in Afghanistan,

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as well as visiting diplomats and ministers.

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Work you may have thought was done by the military.

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There was Tony Blair - he looked after them.

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Then when he got posted to Helmand,

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he was also assisting in the protection of Gordon Brown.

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-These were Government contracts?

-Yes.

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In his spare time, Nic also volunteered to work

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in a hospital,

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helping those on both sides, wounded by the fighting.

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He and another colleague of his used to sort of help out,

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doing some quite... not complicated surgical procedures,

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but certainly things

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like bullet extraction, and shrapnel extraction, stitching people up.

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Nic then joined another British private security company.

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It was called Aegis.

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Aegis had contracts with the American Government

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worth 293 million dollars,

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over three years to aid reconstruction in Iraq.

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Even though no longer a serving soldier, Nic felt he was still doing

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his bit for Britain and its allies.

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His job - to protect staff from the US Army Corps of Engineers,

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who were building a hospital in Mosul, in the north.

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I think he felt that health, a hospital -

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I mean, they needed it - was a worthwhile thing to have done

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and therefore, a worthwhile thing to protect the engineers.

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I was a lovely, sunny day,

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and I was hedge trimming with a large machine,

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and a police car pulled up at the gate...

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and his first question was,

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"Are you the parents of Nicolas Crouch?"

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And we knew straight away that it was, it was bad news.

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Erm...

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It was the 19th of July, 2010.

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Nic had been escorting the army engineers to the hospital

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when a man driving a truck packed with explosives

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drove into the convoy.

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Nic was killed instantly.

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Written in Nic's will, beneath his final goodbyes to his family,

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was a specific message he requested be made public

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about the use of private security contractors.

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"If I should be killed in Afghanistan or Iraq and the media is interested,

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"I would like them to know how I and all the other former soldiers

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"contributed to the great game.

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"I seek no personal glory,

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"but many good Paras and other ex-servicemen have died

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"supporting these operations,

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"with little or no acknowledgement to their bravery.

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"It is widely accepted that without us

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"the British and US forces couldn't operate."

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The final wish of Nic Crouch is where our investigation begins.

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He wanted the public to realise

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the vital work private security contractors do for the country.

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And the Government to acknowledge the industry that he worked for.

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Yet it's an industry immersed in and controversy and secrecy.

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And tonight, we find out why.

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EXPLOSIONS

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Operation Iraqi Freedom, 2003.

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The bloody finale to decades of civil oppression,

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international sanctions and a succession of wars.

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The battle was won and Saddam was gone.

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The challenge now - to rebuild a broken country.

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America announced an 18.4 billion dollar fund to rebuild Iraq.

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We will do what is necessary, we will spend what is necessary.

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This is one of the largest non-military budget requests

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in American history.

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It would mean rich pickings for the private security industry,

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tasked with guarding those responsible for the reconstruction.

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As the months progressed,

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security companies, the majority of them British,

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would come close to outnumbering the military.

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For those who bagged a contract, the financial rewards were huge.

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There were examples of small companies worth less than £50,000

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at the end of the war in 2003,

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one year later valued at 15 million.

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Many doubled their turnover.

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In 2003, the collective annual revenue of British security firms

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totalled approximately £320 million.

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But by the following year, this figure exceeded £1.8 billion.

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If there was ever a 21st-century gold rush, this was it.

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And that battle for lucrative contracts is just as fierce today.

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But they come at a price.

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The British military has always had a disproportionate number of Scots.

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But when the financial floodgates opened,

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thousands left the army to become private security contractors.

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Peter was one of them.

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He's asked for his identity to be hidden,

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concerned he won't find work again after speaking out.

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In the last nine years, he's done 17 tours in Iraq and Afghanistan

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as a private contractor, protecting medical and food supply convoys,

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escorting ground troops, and training soldiers.

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Whilst some contracts were for private industry,

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many were for essential British and American government work

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I was a contractor to protect and run convoys

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for the US Corps of Engineers,

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but we were reconstructing the electricity from Basra to Baghdad.

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You're over there as protection.

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You're helping the US military,

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and whatever companies that's there to do their job safely.

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Make sure they get from A to B and don't die in-between.

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The military couldn't operate without the likes of us

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moving their equipment and running the convoys, etc.

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Taking their personnel different places, protecting them,

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they just couldn't do without us.

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This is footage taken by Peter of a heavily protected convoy

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travelling through southern Baghdad.

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Most days he would take his camera with him.

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He gave me the footage of his time there,

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it was to be a revealing insight

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into the often secretive world of private security.

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He also gave me a copy of his diary.

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'The movies are shit.

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'The sound of gunfire is completely different.'

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GUNSHOTS

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GUNSHOTS

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Wow! (BLEEP).

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That was too (BLEEP) close.

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'We're waiting to take an engineer from the Corps of Engineers

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'to inspect the power lines.

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'They're involved in the reconstruction of electricity

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'to southern Iraq as Saddam ruined the power supply

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'heading down to the Shia people in the South.

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'I feel very vulnerable as we've no weapons yet.'

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EXPLOSION

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'There was no armoured vehicles even,

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'they were soft-skin vehicles.

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'We used them in convoys in local cars.'

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You know, 4x4's? But no protection.

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No body armour, nothing.

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You were handed an AK, maybe about four magazines?

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If you were lucky, you'd get a pistol and that was it.

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Peter told me he thought the desperate scramble

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by companies to win the big-money contracts

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meant they often didn't have time

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to ensure the men were properly equipped.

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They were turning to local arms dealers to buy illegal weapons.

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You could buy anything, it was like, assault rifles,

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you had your AKs,

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you had pistols...

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ammunition, grenades,

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RPG's...

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it wasn't until the money was coming in for the contract that they'd say,

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"OK, maybe you should get some body armour now.

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"Maybe we should upgrade the weapons."

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It's impossible to verify everything

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Peter's telling me, but just before this interview,

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two British private security contractors

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were arrested for buying illegal weapons.

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Although, in this case, no-one was saying

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the private security company was to blame.

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As well as inadequate equipment,

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Peter levelled a more serious accusation at the industry

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he's worked in for over nine years.

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He told me the pressure for companies to fulfil contracts,

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sometimes led missions to become more and more dangerous.

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The contractors call them black runs,

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because they know there's a high chance

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they'll be attacked.

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In this footage supplied by Peter,

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we see a private security team being shot at by insurgents.

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GUNSHOTS

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Keep going! Keep going! Keep going!

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You can see the bullets hit the side of the vehicles.

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GUNSHOTS

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The tyre comes of one of the cars.

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It's too dangerous for them to stop.

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This time, no one died,

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others weren't so lucky.

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A friend of mine was tasked to take

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some equipment to a US military camp from Baghdad.

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The locals said, you know,

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we can't go here, it's far too dangerous.

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But the company itself, you know, because of the contract...

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the US apparently needed this equipment,

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the company decided to go.

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Halfway there, the team was...

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completely surrounded and ambushed,

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we were listening to it on the open mic.

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My friend was screaming for back-up.

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We could hear them all just dying, one by one.

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'Til eventually...

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my friend was killed, shot in the stomach.

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If it was that dangerous and they knew it was that dangerous,

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why did they go?

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If your boss turns round to the contractors,

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the companies, and says, "Look, we can't do this",

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then it gives them a bad name, for a start.

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In modern conflict, there's often little distinction made

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between military and private security.

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Contractors doing essential work for British and American armed forces

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are often seen as legitimate targets and are losing lives.

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Many may recall the horrific scenes from Fallujah

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which were broadcast around the world.

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Four mutilated and badly burned bodies

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are dragged through the streets,

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a baying mob then hangs them for the world to see.

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Many thought they were soldiers, they were, in fact,

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private security contractors, ambushed,

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then brutally executed.

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In a war zone, death is an accepted risk,

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but as security companies seek to keep profits high,

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is there a danger that that commercial pressure

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will turn risk into recklessness?

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Dundee-born Bob Sheperd served in the SAS for 20 years,

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witnessing some of the world's bloodiest conflicts.

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After leaving, he worked as a private security contractor

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in both Iraq and Afghanistan.

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As well as working on commercial contracts,

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he was also paid by the British government

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to help protect State-funded projects.

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He was soon to discover the lengths some companies would go to

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to keep their lucrative contracts.

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Some of these companies, they know, which are the dangerous routes,

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which are the less dangerous routes and I'll give you one example.

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A logistical manager, who knew that I wasn't happy, he wasn't happy either

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and he decided to show me what he had on his computer.

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They were running convoys in Iraq

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and they knew, because they had a colour code

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what the chances were of certain convoys running certain routes

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and certain convoys running other routes.

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They had a convoy route

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that they knew had an 80 percent chance

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of being hit every time they went out.

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This means some of the companies knew which routes

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were the most dangerous for convoys.

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I wanted to know how many security contractors

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had died doing their job.

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Military deaths are recorded officially by government,

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but for dead private security contractors,

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there's no such database.

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Instead, various unofficial websites like this one

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keep only partial lists.

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We found 55 British deaths recorded in Iraq alone.

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There's no list for Afghanistan.

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The Foreign Office awards nearly all private security contracts

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on behalf of the government.

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They said they didn't keep a record of contractor fatalities,

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instead relying on the companies to monitor incidents and report back.

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Officially they could only tell us of seven deaths

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which they'd been alerted to by the companies.

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We know when a soldier dies, it's all over the newspapers, it's on the TV,

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but we never know when security contractors die,

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so you've got lads coming back in the bellies of commercial aircraft

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being repatriated to the UK blindly.

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They're hidden away, they're ferried off to a quiet family funeral

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and the companies are telling them what a brave soul he was

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and how great he was for the company.

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Bob has his own theory

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as to why the deaths of private security contractors

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aren't made more public.

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For the companies, it's bad for business.

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For the government, it's hiding the true cost of these conflicts.

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If the British taxpayers knew

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the total numbers of people that had died

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on behalf of British security companies,

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in places like Iraq and Afghanistan, they would be shocked.

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What Bob told me next

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may go some way to explaining why it's so difficult

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to get to the truth of what happens.

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There've been incidences that I'm very privvy of,

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where a convoy has been blown off the road

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and people have been killed.

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And, the convoy commander, if he or she is still alive,

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will be the one that writes the post-operation report,

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or the post-incident report.

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That report is then taken away by the company and it's sanitised

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to ensure that the company looks good.

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Not only does the family of the deceased,

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see the sanitised report, if indeed they see a report,

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the people working for the company,

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the contractors that are on other contracts around the country,

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don't even get to see the real report,

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they'll get to see the sanitised report,

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so nobody learns from it.

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I spoke to other contractors who told me similar stories

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of incident reports being changed

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and a Senate hearing in the States

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heard whistleblowers tell of documents which contained lies.

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Appalled by all that he witnessed,

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Bob turned his back on the industry.

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I am an angry man.

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I'm bitterly disgusted

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because there are some very decent young lads who I met,

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ex-Paras, ex-Marines, ex-infantry, ex-Corps...

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and they're dead now.

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And I know, deep down, that some of them should still be alive today.

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Every year the government spends millions

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employing private security companies

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to protect British projects around the world.

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Now, that's taxpayers' money.

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So, I want to know exactly how much it's costing us.

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We asked the Foreign Office how much it spends.

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Since 2003, it's paid out

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£454 million

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and that doesn't include further local contracts

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awarded to security companies in the countries themselves.

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Sir William Patey was Britain's ambassador in Afghanistan

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until June of this year -

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a post he also held in Sudan and Iraq.

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He believes the work of private security companies

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or PSCs, in areas like the Middle East, are vital.

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-Hello, Sir William.

-Sam, hi.

-Nice to meet you.

-Welcome.

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I hope the journey wasn't too arduous?

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My embassy would have had to close without a PSC

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or reduced to a minimum number and drawn troops away

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from their duties in Helmand to protect us.

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In August last year,

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the headquarters of the British Council in Kabul

0:22:130:22:16

was attacked by insurgents. Sir William says

0:22:160:22:19

it was private security contractors who saved the lives of his staff.

0:22:190:22:24

They kept firing as the terrorists were coming through the gates.

0:22:240:22:28

While the other members were getting my staff to safety

0:22:280:22:30

and keeping them under cover until the special forces could come.

0:22:300:22:33

Without the private security companies,

0:22:330:22:37

the British government wouldn't be able to operate in Afghanistan

0:22:370:22:42

or the American government,

0:22:420:22:44

even the military rely on the private security companies

0:22:440:22:47

to provide security for convoys,

0:22:470:22:50

for static guarding, there aren't enough troops to do all of that.

0:22:500:22:54

So, if they had to do all of that,

0:22:540:22:56

they would be much less effective. It would be too expensive.

0:22:560:23:00

Therefore, you would be driven to PSCs

0:23:000:23:04

on the grounds of efficiency and effectiveness.

0:23:040:23:07

That's what it comes down to, money?

0:23:070:23:09

It's cheaper for the British government

0:23:090:23:11

to take in a PSC contractor rather then use the military?

0:23:110:23:14

Absolutely. I mean, the taxpayer should applaud that.

0:23:140:23:19

In a time of austerity,

0:23:190:23:20

you want to give the highest degree of security at the minimum cost.

0:23:200:23:25

Just days after the interview,

0:23:250:23:27

it's announced that the number of British troops

0:23:270:23:30

are to be cut by 20,000

0:23:300:23:33

over the next eight years.

0:23:330:23:36

We have to change and adapt

0:23:360:23:38

and that means letting go as well as building anew.

0:23:380:23:42

Thinking innovatively about how combat service support is provided,

0:23:420:23:47

using more systematically the skills available in the reserve

0:23:470:23:51

and from our contractors.

0:23:510:23:53

We're already relying heavily on private security.

0:23:530:23:56

Less military will mean an even greater reliance.

0:23:560:24:00

And more contracts for the companies,

0:24:000:24:04

means more boots needed on the ground.

0:24:040:24:06

The European Security Academy on the outskirts of Poznan in Poland.

0:24:180:24:23

It's the biggest security training centre outside the United States.

0:24:230:24:27

And it's where increasing numbers of Britain's latest recruits

0:24:270:24:31

to the world of armed private security come to train.

0:24:310:24:35

GUNSHOT

0:24:370:24:41

GUNSHOTS

0:24:430:24:47

John Geddes is former SAS.

0:24:470:24:49

After leaving the military,

0:24:490:24:51

he became a private security contractor.

0:24:510:24:54

He now runs one of Britain's largest training companies

0:24:540:24:57

and brings the students here to Poland as part of the course.

0:24:570:25:01

Around a fifth of those he trains come from Scotland.

0:25:010:25:05

Ronin Concepts is a broad spectrum security company.

0:25:060:25:09

Our main bread-and-butter work is close protection training

0:25:090:25:12

for the emerging industry at the moment.

0:25:120:25:16

Every month, dozens of recruits are trained by him.

0:25:190:25:21

Almost all are serving soldiers, looking to leave the forces

0:25:210:25:26

and get into private security.

0:25:260:25:29

The first thing we'll do is

0:25:300:25:32

five rounds from a standing position.

0:25:320:25:34

The bulk of the course takes place in Hereford,

0:25:370:25:40

but because of UK firearms legislation,

0:25:400:25:43

the final week is here in Poland,

0:25:430:25:48

where the students undergo intensive close protection weapons training.

0:25:480:25:52

It's a skill which requires a different mindset

0:25:520:25:56

than that of a soldier.

0:25:560:25:57

It's getting them out of the habit of an aggressive stance,

0:25:570:26:02

going into a combat role,

0:26:020:26:03

and giving them the mindset of being in a defensive situation

0:26:030:26:09

where the priority is to get your client

0:26:090:26:11

out of the ambush area and back home and safe.

0:26:110:26:13

The course these men are doing costs almost £4,000.

0:26:130:26:19

It's a lot of money for those on a soldier's wage.

0:26:190:26:22

I was to discover something rather surprising

0:26:220:26:25

about exactly who funds the students who come here to retrain.

0:26:250:26:30

Advance.

0:26:300:26:31

'The Army fund these guys to come and do this course right from day one.'

0:26:330:26:36

That is the individual's choice, to go for a course that covers

0:26:360:26:40

just executive protection, or a company like us that covers both.

0:26:400:26:44

The essence of this kind of training is, they go into civilian life,

0:26:440:26:49

into a direction which suits their psychology.

0:26:490:26:52

Nice tight formation. Advance.

0:26:520:26:56

Of all the students on John's course,

0:26:560:26:58

85% will have the bill paid for them by the government.

0:26:580:27:02

It's part of their resettlement programme

0:27:040:27:07

to prepare them for civilian life.

0:27:070:27:09

That's the right principle. Get into a diamond formation and move out.

0:27:090:27:13

It means that as the military sheds jobs

0:27:130:27:17

the government is actually funding the transfer of soldiers

0:27:170:27:20

into the private security sector.

0:27:200:27:23

OK, position.

0:27:260:27:29

Peter McCalla is former Polish special forces.

0:27:290:27:32

He's responsible for training the British students

0:27:320:27:35

on a wider range of weapons than they'd normally use in the military.

0:27:350:27:40

OK, yes.

0:27:440:27:48

Good.

0:27:500:27:51

OK, take the mag out.

0:27:570:28:00

OK, come.

0:28:000:28:04

It is very good. I am already scared!

0:28:070:28:09

Where have you been training?

0:28:090:28:12

-See where that round is?

-Yeah.

-Right in the centre.

0:28:200:28:24

What kind of money can you expect to earn in a day?

0:28:240:28:26

You are probably looking at... Depending on where you're working

0:28:260:28:30

and what part of the world, £150-£300 a day.

0:28:300:28:34

How does that compare to the military pay?

0:28:340:28:37

If you're a private soldier, you're probably on 16 or £17,000 a year,

0:28:370:28:40

so if you've got guys who have been five or six years in the military,

0:28:400:28:44

even as lance corporals, they're still going to make more money

0:28:440:28:47

doing hostile environment work in Afghanistan or Iraq.

0:28:470:28:51

-As private security contractors?

-Yeah, yeah, yeah. Without a doubt.

0:28:510:28:55

And that's why a lot of guys are getting out.

0:28:550:28:57

I'm in the Marines, serving at 45 Commando up in Arbroath.

0:28:570:29:02

I've been there eight years now, all my career.

0:29:020:29:06

Once I've done this course, got my license,

0:29:060:29:08

I'll going to try for early release, get out as quick as I can,

0:29:080:29:11

get out of the military and then hopefully get a good contract.

0:29:110:29:15

In only a matter of weeks, John's students

0:29:170:29:20

will be providing protection in some of the world's most hostile areas.

0:29:200:29:25

It's now time for the men to put into practice

0:29:250:29:28

what they've been taught.

0:29:280:29:29

Move right! Move right!

0:29:320:29:34

Back up! Back up!

0:29:340:29:37

Magazine!

0:29:430:29:45

Move.

0:29:460:29:48

Nice and tight, keep it tight.

0:29:500:29:52

Go, go, go, go!

0:29:520:29:55

Let's go.

0:29:550:29:58

God.

0:30:010:30:03

Oh, my God.

0:30:030:30:05

Just get my breath back.

0:30:050:30:08

That's awful.

0:30:080:30:09

Loud, so loud you can't concentrate on anything,

0:30:090:30:11

and I wasn't even firing the guns.

0:30:110:30:13

And the one thing you have to keep telling yourself is

0:30:150:30:17

that this is a training exercise and nobody is firing back.

0:30:170:30:20

The Government has to make 20,000 soldiers redundant.

0:30:300:30:34

So, paying for men like these to retrain is a clever move.

0:30:340:30:39

It means the military gets the job cuts it wants

0:30:390:30:43

and the private sector the Government relies on so heavily

0:30:430:30:46

gets an even larger pool of highly trained contractors.

0:30:460:30:50

But, despite all the training in the world,

0:30:500:30:54

in an industry with no statutory regulation

0:30:540:30:57

and massive commercial pressure,

0:30:570:30:59

will the lives of men like these be put at unnecessary risk?

0:30:590:31:04

OK, Sam, this is our International Operations Centre,

0:31:150:31:18

which monitors most of our operations around the world.

0:31:180:31:21

'Bill Freear runs the UK-based security company, Pilgrims Group.

0:31:210:31:25

'They are contracted by the Government to train

0:31:250:31:28

'all Foreign Office staff around the world,

0:31:280:31:30

'and they also provide protection overseas for media organisations,

0:31:300:31:34

'like the BBC.

0:31:340:31:35

'Yet, when it comes to bidding for the big-money protection contracts,

0:31:350:31:40

'it seems a solid reputation may not be enough.'

0:31:400:31:43

The frustrating thing for companies like Pilgrims

0:31:430:31:46

is that we have a 100% safety record - touch wood.

0:31:460:31:50

We've never had any injuries, we've never lost anybody,

0:31:500:31:54

clients or our own people.

0:31:540:31:56

And yet, when we are in competition

0:31:580:32:00

with other security companies who, quite honestly,

0:32:000:32:03

have a list as long as their arm of things that have gone wrong,

0:32:030:32:07

the questions come at us about our price,

0:32:070:32:10

not about the quality of service that we're offering,

0:32:100:32:13

and why we may be a little bit more expensive.

0:32:130:32:17

So we are, in almost all cases,

0:32:170:32:21

marked and judged on what price we are offering.

0:32:210:32:24

Are you ever asked, "How many have you lost?"

0:32:240:32:27

Is it really just down to price?

0:32:280:32:31

We include those facts in our tender bids,

0:32:310:32:35

but we are very rarely asked that question, if ever.

0:32:350:32:38

'Bill told me he wasn't prepared

0:32:390:32:41

'to compromise his company's reputation just to get a contract.'

0:32:410:32:48

Is it difficult to be principled in this industry?

0:32:480:32:51

Yes. If you want to survive and you want to be commercially successful,

0:32:510:32:56

-it's very difficult.

-To be principled?

-Yes.

0:32:560:32:59

And some of our competitors have grown much faster than us,

0:32:590:33:03

quadrupled in size in comparison to our growth,

0:33:030:33:06

and that's partly because of our principles

0:33:060:33:09

and because we won't cut corners.

0:33:090:33:12

It's all about the bottom line.

0:33:160:33:19

And that's all they're interested in,

0:33:190:33:21

that's all these big companies are interested in.

0:33:210:33:23

And I've heard them say that, in theatre,

0:33:230:33:27

where they've spoken over breakfast,

0:33:270:33:29

visiting the contracts that they have on the ground,

0:33:290:33:33

in their suits, saying it's all about the bottom line.

0:33:330:33:36

So, the contract and the profits to be made are everything?

0:33:360:33:40

Absolutely.

0:33:400:33:41

The allegation that profits are being put before lives

0:33:410:33:46

is shocking, to say the least.

0:33:460:33:48

But an unregulated industry means there's no forced accountability,

0:33:480:33:53

so I have no way of proving that what I'm hearing is true or not.

0:33:530:33:57

Surely, though, if some of these contracts are funded by taxpayers,

0:33:570:34:03

they should be open to a higher degree of public scrutiny.

0:34:030:34:07

Many of Britain's private security companies

0:34:070:34:09

are entirely professional.

0:34:090:34:12

But, sometimes, even the most reputable players

0:34:120:34:15

can succumb to commercial pressure.

0:34:150:34:17

'She's got away to a good start...'

0:34:230:34:25

'Who's going to get it? Chris Hoy gets the gold medal!'

0:34:250:34:29

The biggest security company in the world

0:34:290:34:32

is British firm, G4S.

0:34:320:34:34

You may have heard of them.

0:34:340:34:36

They're the company which ran into a spot of bother

0:34:360:34:38

for failing to deliver on its contract

0:34:380:34:41

to provide security for the London 2012 Olympics.

0:34:410:34:46

We've had a fantastic track record of service delivery

0:34:510:34:54

over many years, in many countries

0:34:540:34:57

but, clearly, this is not a good position to be in.

0:34:570:35:00

We feel we've got to make every endeavour

0:35:000:35:03

to deliver as well as we can on this contract.

0:35:030:35:07

It's a humiliating shambles, isn't it?

0:35:070:35:09

It's not where we'd want to be, that is certain.

0:35:090:35:13

It's a humiliating shambles for the company. Yes or no?

0:35:130:35:16

I cannot disagree with you.

0:35:170:35:20

Looking on the internet,

0:35:200:35:22

it's easy to see that G4S has a wide repertoire,

0:35:220:35:25

doing everything from prisoner transport to reading your gas meter.

0:35:250:35:29

It even has its own corporate song.

0:35:290:35:31

# Our mission is to maintain the peace

0:35:310:35:36

# But make no mistake

0:35:360:35:37

# We'll face the beast We'll back him down... #

0:35:370:35:40

A lucrative aspect of its multi-billion pound business

0:35:400:35:44

is providing armed protection in hostile environments,

0:35:440:35:48

such as Iraq and Afghanistan.

0:35:480:35:50

There, it also operates under the name ArmorGroup.

0:35:500:35:54

I managed to make contact with the man

0:36:010:36:03

who'd worked for G4S ArmorGroup as their country manager

0:36:030:36:06

for both Iraq and, then, Afghanistan.

0:36:060:36:10

-Bill?

-Hi, pleased to meet you.

0:36:110:36:13

He now lives abroad, but agreed to fly back to London to meet me.

0:36:130:36:18

He was responsible for ensuring

0:36:180:36:20

the contract was fulfilled on the ground.

0:36:200:36:23

First of all, the office in London needs to win the contract.

0:36:230:36:26

They then pass that back to the in-country team

0:36:260:36:29

to deliver the contract.

0:36:290:36:31

You were normally given a 28-day window to ramp up.

0:36:310:36:37

And what I mean by ramp up is to bring in all the manpower,

0:36:370:36:41

all the vehicles, all the resources,

0:36:410:36:44

everything that was required to run that contract,

0:36:440:36:48

so that 28 days later,

0:36:480:36:51

it would be fully operational.

0:36:510:36:54

Now, if it wasn't fully operational at any time,

0:36:540:36:57

the company would start losing an allowance every day.

0:36:570:37:01

They lose part of the contract. Money.

0:37:010:37:04

Which, on average, for one particular run,

0:37:040:37:07

could be 16,000 a day.

0:37:070:37:09

In those 28 days, the company also has to ensure

0:37:090:37:13

that every man being deployed is properly vetted.

0:37:130:37:17

Were there are occasions when these checks weren't able to be done

0:37:170:37:21

because of time constraints?

0:37:210:37:23

There were probably two or three occasions

0:37:230:37:25

when the men were still being vetted whilst on the ground.

0:37:250:37:28

Somebody may not come back from leave,

0:37:280:37:31

we may have a serious casualty, so we've got to replace

0:37:310:37:35

that ex-patriot operator as soon as possible.

0:37:350:37:38

The pressure is then on - do we lose the money,

0:37:380:37:42

or does London get the man out there straight away?

0:37:420:37:45

Bill told me the commercial pressures placed on them

0:37:450:37:49

were enormous.

0:37:490:37:50

You are a business, at the end of the day. It's like any business.

0:37:500:37:54

For the operators and managers on the ground,

0:37:540:37:57

you're constantly being given pressure to make money,

0:37:570:38:01

and make more money, and not cut corners,

0:38:010:38:06

but cut areas where you can manage

0:38:060:38:09

without extra men, without the extra equipment.

0:38:090:38:12

Did that sit comfortably with you?

0:38:120:38:14

My focus and priority has always been operations,

0:38:140:38:18

welfare and discipline, and looking after the operator on the ground.

0:38:180:38:24

And then, when they throw into the works as well... Well, yes...

0:38:240:38:28

Constantly, you've got to look for more profit, more margin.

0:38:280:38:32

But there are consequences?

0:38:320:38:33

Yes.

0:38:340:38:36

The consequences are that you end up doing far too many things

0:38:360:38:41

with far too few people.

0:38:410:38:43

And that is when mistakes can be made.

0:38:430:38:45

Were these mistakes, brought about

0:38:480:38:51

by massive commercial pressure to fulfil contracts,

0:38:510:38:54

responsible for the murders of two G4S contractors in Iraq?

0:38:540:38:58

The Borders town of Peebles.

0:39:040:39:07

Childhood home to Paul McGuigan, who grew up here with his family.

0:39:070:39:12

At the age of 19, he joined the Royal Marines.

0:39:120:39:16

He was proud to wear the uniform, and he was...

0:39:160:39:19

He just loved what he was doing.

0:39:190:39:22

He was always polishing his boots.

0:39:240:39:26

That was always the big joke, he was always polishing his boots.

0:39:270:39:32

The whole life, he thought it was incredible,

0:39:320:39:35

and he was so proud to be serving his country.

0:39:350:39:37

After seven years in the Marines,

0:39:390:39:41

Paul decided to retrain as a private security contractor.

0:39:410:39:44

Like Nick Crouch, he went on a course paid for by the Government

0:39:440:39:48

as part of his resettlement package.

0:39:480:39:51

Soon, he was out in Iraq, working on a Government contract.

0:39:510:39:57

He was happy to be where he was, helping to rebuild the country.

0:39:570:40:01

And the kids that were out there...

0:40:010:40:03

He loved the feeling that he was helping. He was in his element.

0:40:030:40:07

Another contractor who was out on the circuit

0:40:150:40:18

was former paratrooper Danny Fitzsimons.

0:40:180:40:21

Danny was the one who always, always wanted to be in the Army.

0:40:210:40:27

He used to send Eric letters, when he first went in the Army,

0:40:270:40:31

and some of the letters were fantastic.

0:40:310:40:33

"Dad, I'm doing this.

0:40:330:40:36

"In the training, I was first when we did the run

0:40:360:40:39

-"and I've done so many press ups." Didn't he?

-Yeah.

0:40:390:40:42

-He wanted to please them.

-Oh, yeah. Yeah.

0:40:420:40:46

On 9 August 2009,

0:40:460:40:48

Paul McGuigan's parents received a phone call from his fiancee.

0:40:480:40:54

She said, "There's been an accident.

0:40:540:40:56

"There's been an accident. Paul's dead."

0:40:560:40:58

And I said, "No, don't be silly. How could there be an accident?"

0:40:580:41:02

Just saying, "But there couldn't have been an accident.

0:41:020:41:04

"Paul wasn't working, he wasn't on duty."

0:41:040:41:07

Eric's phone went, with a message, and it just said,

0:41:070:41:10

"I think your Danny's in trouble in Iraq."

0:41:100:41:12

It was one of Danny's friends.

0:41:120:41:14

He didn't know exactly what had happened,

0:41:140:41:16

but he said, "I think he's shot somebody."

0:41:160:41:20

There had been some sort of altercation in the camp,

0:41:200:41:24

and that Paul and an Australian, Darren Hoare,

0:41:240:41:28

had been killed, shot and killed.

0:41:280:41:29

Well, he rang back a couple of minutes later and said to me,

0:41:290:41:33

"If you Google the Washington Post, it's in the Washington Post."

0:41:330:41:37

It said that there'd been a shooting in Iraq,

0:41:390:41:45

and it named Danny as having shot two men in Iraq.

0:41:450:41:50

Unbelievably, what the families had been told was true.

0:41:500:41:54

Just a few hours after picking up Danny Fitzsimons

0:41:540:41:58

from Baghdad airport, Paul McGuigan and his colleague were dead.

0:41:580:42:02

He was shot three times.

0:42:050:42:07

Twice in the chest.

0:42:110:42:14

And they weren't killer shots.

0:42:170:42:21

And then, a gun was put into his mouth

0:42:210:42:25

and he was shot in the mouth,

0:42:250:42:28

which severed his spinal cord.

0:42:280:42:30

A security guard who killed two colleagues in Baghdad

0:42:320:42:36

is due to find out today if he will face the death penalty.

0:42:360:42:39

Danny Fitzsimons has been sentenced to 20 years in an Iraqi prison.

0:42:390:42:43

He's the first Westerner to be put on trial in Iraq

0:42:430:42:46

since the fall of Saddam Hussein.

0:42:460:42:49

Danny Fitzsimons killed two of his G4S colleagues.

0:42:490:42:53

He pulled the trigger. Of that, there's no doubt.

0:42:530:42:58

But there's a mountain of evidence about Fitzsimons

0:42:580:43:01

which should have set the alarm bells ringing for G4S

0:43:010:43:04

long before he was ever taken on.

0:43:040:43:07

Before joining G4S,

0:43:100:43:12

Danny Fitzsimons had already done four stints in Iraq

0:43:120:43:16

as a private security contractor.

0:43:160:43:19

But, he'd been sacked from the last job

0:43:190:43:22

after punching one of his clients.

0:43:220:43:24

Back home, he was also facing criminal charges of assault

0:43:240:43:29

and a firearms offence, and he already had convictions for

0:43:290:43:33

possessing illegal ammunition and robbery.

0:43:330:43:36

I managed to get hold of a psychiatric report

0:43:380:43:41

compiled for Fitzsimons' legal team for one of the criminal cases.

0:43:410:43:46

In it, it states Fitzsimons had been

0:43:460:43:48

administratively discharged from the Army

0:43:480:43:51

on psychological and disciplinary grounds.

0:43:510:43:55

He was also suffering from Post Traumatic Stress Disorder,

0:43:550:43:59

brought on by witnessing colleagues' deaths in Kosovo and Iraq.

0:43:590:44:03

So, not only was Fitzsimons still on bail,

0:44:040:44:10

not only was he supposed to be

0:44:100:44:12

under the supervision of probation officers,

0:44:120:44:15

but he was also under the care of a community psychiatric nurse.

0:44:150:44:21

Despite all of this readily available information,

0:44:210:44:24

from Army records,

0:44:240:44:26

from medical records,

0:44:260:44:28

from criminal background checks,

0:44:280:44:30

G4S still took him on.

0:44:300:44:34

But, that's not all.

0:44:360:44:38

We've discovered that G4S were sent warnings about Fitzsimons

0:44:380:44:43

in the days leading up to the killings.

0:44:430:44:47

What was weird at that particular time was that

0:44:470:44:50

a new chap had arrived. He'd gone into location,

0:44:500:44:52

straight into location in the Green Zone,

0:44:520:44:56

and in less than 36 hours, there'd been a shooting incident

0:44:560:45:00

where this particular individual

0:45:000:45:03

had shot two expats and killed them,

0:45:030:45:06

and the words used at the time were "executed".

0:45:060:45:09

As the information was coming through,

0:45:090:45:12

one of my very good operators came to me and said,

0:45:120:45:17

"I've got some confidential information.

0:45:170:45:19

"I can't speak to you, because you are my main manager.

0:45:190:45:23

"I need to speak to the country manager immediately."

0:45:230:45:27

The operator told the country manager

0:45:270:45:30

that he'd sent several anonymous e-mails to G4S in London,

0:45:300:45:34

alerting them to Fitzsimons' background.

0:45:340:45:38

We managed to track down the man who sent them.

0:45:380:45:41

He's still working in the Middle East,

0:45:410:45:43

and didn't want to be identified.

0:45:430:45:45

But he agreed to let me have the e-mails.

0:45:450:45:48

'I'm concerned that you've accepted to employ a violent criminal

0:45:500:45:53

'by the name of Danny Fitzsimons from Manchester.

0:45:530:45:56

'I am alarmed that he will shortly be allowed to handle a weapon

0:45:560:46:00

'and be exposed to members of the public.

0:46:000:46:02

'I'm speaking out because I feel

0:46:020:46:04

'that people should not be put at risk.'

0:46:040:46:06

Three days pass.

0:46:110:46:13

G4S fail to respond to the e-mail.

0:46:140:46:18

So concerned was he that his warning had gone unanswered,

0:46:200:46:25

that he decided to send a second one.

0:46:250:46:28

'I am disgusted that this individual will gain a job

0:46:340:46:37

'with such a large company.

0:46:370:46:38

'It will just fuel his lust for violence.

0:46:380:46:41

'Surely you must have some duty of care to not allow this to happen?

0:46:410:46:45

'This is not the type of thing you would wish

0:46:450:46:47

'G4S to have to account for in the media.'

0:46:470:46:50

Despite Danny Fitzsimons' deployment date fast approaching,

0:46:510:46:56

the e-mails remain unanswered.

0:46:560:46:59

He decides to send one last warning.

0:47:020:47:05

Fitzsimons was already due in Baghdad.

0:47:050:47:08

'Dear Sirs, having made you aware of the issues

0:47:110:47:13

'regarding the violent criminal Danny Fitzsimons,

0:47:130:47:16

'it has been noted that you have not taken my advice

0:47:160:47:19

'and still choose to employ him in a position of trust.

0:47:190:47:22

'I have told you that he remains a threat, and you have done nothing.'

0:47:220:47:26

But it was too late.

0:47:280:47:31

Paul McGuigan and Darren Hoare are shot dead by Danny Fitzsimons.

0:47:310:47:37

What if I told you that

0:47:370:47:39

G4S had been warned about Danny before they employed him,

0:47:390:47:45

and those warnings came in the form of several e-mails to the company?

0:47:450:47:51

And they still took him out there?

0:47:510:47:53

And they still, clearly, took him out there.

0:47:530:47:56

Well, I'd be so angry. I'd be absolutely distraught. I'd be...

0:47:560:48:01

Do you still have evidence for that? Yeah?

0:48:010:48:05

-We have his e-mails.

-Right.

0:48:050:48:07

They really need taken to task for that.

0:48:070:48:09

Why? Why not heed such a strong warning?

0:48:090:48:14

Why not listen to that warning?

0:48:150:48:17

Surely alarm bells should have started ringing there?

0:48:170:48:21

Now, we did ask G4S for an interview, but they declined.

0:48:280:48:33

They did, however, give us this statement.

0:48:330:48:36

Regarding the e-mail warnings, a spokesman told us...

0:49:010:49:05

It did not, however,

0:49:160:49:18

say whether anyone else in the company saw them.

0:49:180:49:21

Corinne and Jamie continue to mourn the death of their son, Paul.

0:49:230:49:28

Although the trigger was pulled by an Fitzsimons,

0:49:280:49:31

they know who they blame for the murder.

0:49:310:49:34

He fired the bullets, but...

0:49:350:49:39

..the gun was put in his hand by G4S ArmorGroup.

0:49:400:49:45

They put the gun in that man's hand.

0:49:450:49:48

The people who we feel are responsible,

0:49:480:49:50

who we hold responsible for putting that gun in Danny's hand are,

0:49:500:49:54

without a shadow of a doubt, G4S.

0:49:540:49:56

I want G4S to be charged with corporate manslaughter

0:49:570:50:01

and be held accountable...

0:50:010:50:04

..for what they did.

0:50:040:50:06

There is one very clear factor about the case of Danny Fitzsimons,

0:50:080:50:13

and that is the state of his mental health.

0:50:130:50:16

Now, the psychiatric reports point quite clearly

0:50:160:50:19

to him suffering from some kind of Post Traumatic Stress Disorder.

0:50:190:50:23

In an industry which relies heavily on former military,

0:50:230:50:27

where there is no mandatory vetting

0:50:270:50:29

but there's this pressure to fulfil contracts,

0:50:290:50:32

there is growing concern that more individuals like Fitzsimons

0:50:320:50:36

may be taken on.

0:50:360:50:38

A thought echoed in Peter's diary.

0:50:380:50:42

'I have constant nightmares and flashbacks.

0:50:420:50:45

'Anyone who says they can go to a war zone

0:50:450:50:47

'and come home the same person is a liar.

0:50:470:50:49

'Tomorrow, we're taking a colleague down to Basra,

0:50:490:50:52

'as his mental state is shot. He's had enough.

0:50:520:50:55

'One minute I'm sad and feel like crying,

0:50:560:51:00

'then filled with anger the next.'

0:51:000:51:03

When you looked around you on certain missions,

0:51:040:51:08

and you looked at the guys you were working alongside,

0:51:080:51:11

how many of them would you say had PTSD?

0:51:110:51:15

I think, towards the end of my five years out there,

0:51:170:51:22

yeah, there was quite a lot that had PTSD.

0:51:220:51:25

We had an incident within the company,

0:51:280:51:31

and we lost...a few guys.

0:51:310:51:34

Really close friends to us all at the time.

0:51:340:51:38

When they were killed,

0:51:380:51:40

the US Military decided to take us to...

0:51:400:51:42

..the church within the Green Zone

0:51:450:51:48

to speak about the incident,

0:51:480:51:50

and they gave us all sheets of paper.

0:51:500:51:52

They had questions on them about how we were feeling,

0:51:560:51:59

if you felt, you know...affected this one way or the other.

0:51:590:52:02

We just looked at the paper and we just sort of laughed.

0:52:050:52:08

Because most of us could tick practically every box.

0:52:100:52:12

The latest figures estimate

0:52:170:52:19

as many as one in five serving British soldiers

0:52:190:52:23

is suffering from PTSD.

0:52:230:52:25

Dr Christopher Kinsey, who's spent his entire academic career

0:52:250:52:30

studying the private security sector,

0:52:300:52:33

believes the condition is just as prevalent amongst contractors.

0:52:330:52:37

It's something that the industry has to deal with.

0:52:370:52:40

It's something the Government also needs to deal with.

0:52:400:52:44

This could be... I mean, it's really, I think,

0:52:440:52:48

potentially, a time bomb waiting to explode.

0:52:480:52:52

I think it's a very controversial industry

0:52:520:52:55

and I think the Government is aware of this,

0:52:550:52:57

and would prefer not to tackle some of the issues it should tackle.

0:52:570:53:00

-Such as?

-Well, I suppose, first of all,

0:53:000:53:04

openly acknowledging this industry exists and what it does,

0:53:040:53:11

rather than trying to keep everything out of sight.

0:53:110:53:15

And that, yes, it does need, for instance, regulation.

0:53:150:53:20

You know, we have self-regulation of the industry

0:53:200:53:25

that is being driven forward by the Foreign Office.

0:53:250:53:30

I think we need more than just self-regulation.

0:53:300:53:33

Despite spending almost half a billion pounds

0:53:340:53:37

on private security companies overseas in the last nine years,

0:53:370:53:41

the UK Government has always shied away

0:53:410:53:44

from formally regulating the industry.

0:53:440:53:47

Instead, it's opted for companies to regulate themselves,

0:53:470:53:52

and for a trade association to develop and maintain

0:53:520:53:55

the industry standards.

0:53:550:53:56

-Are you a regulatory body?

-We are not a regulatory body,

0:53:580:54:01

we are trade association,

0:54:010:54:03

but we are formally partnered with Government.

0:54:030:54:06

So, what powers do you have?

0:54:060:54:08

We don't have powers.

0:54:080:54:10

So, you're not a regulatory body and you don't have any powers?

0:54:110:54:14

Correct in that respect, yes.

0:54:140:54:16

The Security In Complex Environments Group

0:54:160:54:19

is a voluntary regulation system and so,

0:54:190:54:24

there is no formal requirement or statutory requirement, rather,

0:54:240:54:27

for companies to comply with those standards.

0:54:270:54:30

But what the UK Government and the SCEG is seeking to do

0:54:300:54:33

is ensure that those standards are recognised so widely

0:54:330:54:36

across client groups that it becomes a commercial imperative

0:54:360:54:40

for companies to comply with those standards.

0:54:400:54:42

I then asked him about

0:54:420:54:45

the allegations that I'd heard whilst making this programme.

0:54:450:54:49

If there are companies that are allowing their men and women to work

0:54:490:54:52

in a dangerous environment with the inadequate equipment,

0:54:520:54:56

forcing them to go on the black runs,

0:54:560:54:58

asking them to sanitise reports, one could argue

0:54:580:55:02

these aren't the kind of companies that are going to pay much attention

0:55:020:55:05

to your code of conduct.

0:55:050:55:07

Arguably, that could be correct.

0:55:070:55:10

Does that concern you?

0:55:100:55:12

I'm sure there will be some companies

0:55:120:55:14

who would continue not to uphold the best standards of the industry.

0:55:140:55:17

Of course, it concerns me a great deal.

0:55:170:55:19

But we're trying to address that problem.

0:55:190:55:21

What will you be able to do to those companies?

0:55:210:55:25

If they continue to operate underneath the radar, very little.

0:55:250:55:30

What the majority in the industry is keen to do is to ensure that

0:55:300:55:34

those industries... or those companies, rather,

0:55:340:55:36

who are behaving less professionally,

0:55:360:55:39

are identified and commercially disadvantaged.

0:55:390:55:41

At the moment, signing an international code of conduct

0:55:410:55:44

means nothing apart from the fact, for some, perhaps,

0:55:440:55:47

a wish to differentiate themselves in the marketplace.

0:55:470:55:50

In terms of substance of performance, it means nothing.

0:55:500:55:53

What will mean a great deal is when the standards are in place

0:55:530:55:56

and there is independent verification of those standards.

0:55:560:55:59

The international code of conduct was taken up

0:56:020:56:05

by certain security companies for the simple reason

0:56:050:56:08

that it would be madness not to.

0:56:080:56:10

Because if they do, and if they sign up for it,

0:56:100:56:14

it's another facade of legitimacy

0:56:140:56:16

-that they can give to potential clients.

-It means nothing?

0:56:160:56:20

It means nothing. It's a facade.

0:56:200:56:21

It doesn't help the contractors to do their job

0:56:210:56:25

and to have the backing of the companies whatsoever.

0:56:250:56:27

And what would help the contractors, in your mind,

0:56:270:56:30

-is proper external regulation?

-Totally. Totally.

0:56:300:56:33

In a statement, the Foreign Office said the voluntary system

0:56:330:56:37

would help to raise standards globally. It said it was...

0:56:370:56:41

In the last few weeks,

0:57:000:57:02

at least three more private security contractors have been killed,

0:57:020:57:06

that we know about.

0:57:060:57:07

For those still grieving, it's difficult news to take.

0:57:070:57:11

For anyone, the loss of a child...

0:57:180:57:21

..is deeply significant.

0:57:220:57:24

I liked the adult he'd become.

0:57:270:57:30

He was fun, he was thoughtful...

0:57:310:57:35

and I...

0:57:370:57:38

I didn't have to imagine...

0:57:410:57:44

..what he'd be like as my grown-up companion.

0:57:440:57:48

And, that, we will miss.

0:57:500:57:52

'I leave you with the words of two poets to remember me by,

0:57:550:57:59

'and I hope they will bring some comfort.

0:57:590:58:02

'The first is by Dylan Thomas,

0:58:020:58:04

'Do Not Go Gentle Into That Good Night.

0:58:040:58:08

'Do not go gentle into that good night.

0:58:080:58:11

'Old age should burn and rave at the close of day.

0:58:110:58:14

'Rage, rage against the dying of the light.'

0:58:140:58:18

'And you, my father, there on the sad height.

0:58:200:58:24

'Curse, bless me now with your fierce tears, I pray.

0:58:240:58:29

'Do not go gentle into that good night.

0:58:290:58:32

'Rage, rage against the dying of the light.'

0:58:320:58:35

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