Browse content similar to 30/07/2011. Check below for episodes and series from the same categories and more!
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Simply not good enough, the head of the tax office HMRC apologises to | :00:09. | :00:13. | |
customers for failings in its service. It follows a damning | :00:13. | :00:19. | |
report by MPs that highlighted huge delays and poor performance. | :00:19. | :00:23. | |
First phones, now computers. Scotland Yard confirms it is | :00:23. | :00:26. | |
investigating allegations of e-mail hacking. | :00:26. | :00:31. | |
And the Queen's granddaughter, Zara Phillips, marries her fiance Mike | :00:31. | :00:41. | |
:00:41. | :00:53. | ||
Tindall at a private ceremony in Good evening. The head of the tax | :00:53. | :00:55. | |
office has apologised to customers after a admitting that their | :00:55. | :01:01. | |
surface simply was not good enough. It comes after damning report by | :01:01. | :01:05. | |
MPs identified a series of failings at HMRC including unanswered phone | :01:05. | :01:10. | |
calls and letters. More now from Joe Lynam. | :01:10. | :01:14. | |
We do not like paying tax at the best of times but when we have to, | :01:14. | :01:17. | |
we expect the taxman to provide a good service when he is taking our | :01:17. | :01:23. | |
money. Ian has been trying to sort out his pension since last October. | :01:23. | :01:28. | |
I did not receive a reply until February. They ask for further | :01:28. | :01:34. | |
information. I provided a response within a day or so. I heard no more | :01:34. | :01:38. | |
from them and wrote to them again in April asking for a response to | :01:38. | :01:42. | |
my letter. I am still waiting for a reply. Ian is one of the thousands | :01:42. | :01:48. | |
who have had a poor experience with HMRC. That is why MPs are so angry | :01:48. | :01:53. | |
with the taxman. The Treasury Select Committee said that there | :01:54. | :02:03. | |
:02:04. | :02:06. | ||
Select Committee said that there They are moving away from their | :02:06. | :02:10. | |
customers, making their customers fit them rather than benefit the | :02:10. | :02:15. | |
customer. They are treating the customer, the taxpayer, often | :02:15. | :02:20. | |
vulnerable taxpayers, very badly. And the people who run HMRC are | :02:20. | :02:24. | |
contrite, saying that a new IT system did not help last year. | :02:24. | :02:28. | |
We're not happy with our performance in 2010. But we are | :02:28. | :02:33. | |
getting on with trying to improve it. 2011, or most of the issues | :02:33. | :02:38. | |
they have raised, we have improved performance. In an attempt to | :02:38. | :02:42. | |
improve customer service, HMRC has hired 1000 extra staff. They have | :02:42. | :02:49. | |
been chasing down tax avoiders. But it is the day-to-day dealings with | :02:49. | :02:55. | |
ordinary taxpayers which will matter the most for its reputation. | :02:55. | :02:58. | |
President Obama has again urged democratic and Republican leaders | :02:58. | :03:02. | |
to reach an agreement which will prevent the Government from running | :03:02. | :03:06. | |
out of money to pay its bills. The US Congress has until Tuesday to | :03:06. | :03:11. | |
agree on how to increase the country's current debt limit. The | :03:11. | :03:17. | |
latest from Washington. When are we at? I think Ferrari couple of | :03:17. | :03:23. | |
things going on. On the one hand, we have this stand-off between the | :03:23. | :03:25. | |
Republican-controlled House of Representatives and the democratic | :03:25. | :03:30. | |
control Senate. Lots of competing bills and efforts to block bills. | :03:30. | :03:34. | |
Lots of acrimonious talk and grandstanding. Meanwhile, the real | :03:34. | :03:39. | |
business of striking a deal and ending the crisis is, we believe, | :03:39. | :03:45. | |
going on, probably involving senior Republicans and Democrats. At some | :03:45. | :03:50. | |
stage, almost certainly, it will involve the White House. There is | :03:50. | :03:53. | |
common ground on the need to raise the debt ceiling and cut government | :03:53. | :03:57. | |
spending. It will be up to those leaders, and with the involvement | :03:57. | :04:01. | |
of the White House, to do a deal before we reach Tuesday. Otherwise, | :04:01. | :04:06. | |
presumably, it will already be having an effect. It is. Wall | :04:06. | :04:11. | |
Street had its worst week for idea. Generally speaking, there markets | :04:11. | :04:15. | |
have been fairly sanguine. There has been no precipitous drop. | :04:15. | :04:20. | |
People are wondering if we might be in for a repeat in the situation | :04:20. | :04:24. | |
from September 2008 when Congress initially refused to pass the bank | :04:24. | :04:28. | |
bail-out and the markets went into freefall. No one is talking about | :04:28. | :04:32. | |
default at this stage. That is not going to happen on Tuesday. It | :04:32. | :04:35. | |
means that if a deal is not done, the Treasury will have to start | :04:35. | :04:38. | |
making some difficult decisions about what it can and what it | :04:38. | :04:46. | |
cannot pay for. Thank you very much. The Metropolitan police have | :04:46. | :04:49. | |
confirmed that they are investigating claims of computer | :04:49. | :04:54. | |
hacking as well as phone hacking by newspapers. Officers will consider | :04:54. | :04:58. | |
breach of privacy allegations received since January, and it is | :04:58. | :05:03. | |
believed the inquiry began as a result of a Panorama programme in | :05:03. | :05:07. | |
March. This report contains flash photography. | :05:07. | :05:12. | |
Operation Tuleta has been running for some time as a scoping inquiry. | :05:12. | :05:16. | |
To investigate the possible extent of computer hacking. It is regarded | :05:16. | :05:19. | |
as a more serious effect -- in more as a more serious effect -- in more | :05:19. | :05:29. | |
:05:29. | :05:29. | ||
serious offence than phone hacking. But -- if it is tourism related, | :05:29. | :05:34. | |
you get more than five years. are more serious offences. The | :05:34. | :05:42. | |
penalty for phone hacking, is two years. It is understood the police | :05:42. | :05:44. | |
investigation began after Panorama presenter this man with evidence | :05:44. | :05:50. | |
that his e-mails had been hacked. He is Ian Hurst, a former army | :05:50. | :05:54. | |
intelligence officer, who was running IRA informers in Ireland. | :05:54. | :05:58. | |
can tell you that the hair on the back of my head is up. I can tell | :05:58. | :06:04. | |
you that somebody has a problem, because this has come from... This | :06:04. | :06:10. | |
has been unlawfully accessed. Panorama said that the males were | :06:10. | :06:15. | |
retained by the News of the World's former Irish editor. -- their e- | :06:15. | :06:22. | |
mails. I would like to talk to you about computer hacking. He has | :06:22. | :06:25. | |
always denied the allegations against him. He told the BBC Today | :06:25. | :06:29. | |
that he had nothing more to save. News International declined to | :06:29. | :06:33. | |
comment. In a separate development, the former News of the World | :06:33. | :06:37. | |
journalist has told the BBC that at least 44 members of staff may seek | :06:37. | :06:40. | |
damages, saying their career prospects were harmed by the | :06:40. | :06:48. | |
management of the business. They are currently getting legal advice. | :06:48. | :06:51. | |
Libyan rebels are claiming that the murder of their military commander, | :06:51. | :06:55. | |
General Abdel Fattah Younes, was carried out by members of an | :06:55. | :06:58. | |
Islamist-linked militia. There has been confusion over who was behind | :06:58. | :07:03. | |
the killing of the rebel leader. Colonel Gaddafi's regime claimed | :07:03. | :07:06. | |
the murder proves that the rebels are incapable of running the | :07:06. | :07:11. | |
country. The Queen's granddaughter, Zara | :07:11. | :07:17. | |
Phillips has married Mike Tindall in Edinburgh. Crowds gathered | :07:17. | :07:20. | |
outside Canongate Kirk hoping to catch a glimpse of the happy couple. | :07:20. | :07:23. | |
The Queen and the Duke and Duchess of Cambridge were among guests | :07:23. | :07:33. | |
attending. Our Scotland correspondent is in Edinburgh. | :07:33. | :07:37. | |
streets in this part of Edinburgh are extremely narrow. The numbers | :07:37. | :07:40. | |
of well-wishers were restricted but in the end, thousands turned out to | :07:40. | :07:44. | |
enjoy the sunshine and a sense of occasion. For those with the best | :07:44. | :07:50. | |
position, perhaps a chance to see for themselves the bride and groom. | :07:50. | :07:55. | |
The first glimpse of the royal bride. Zara Phillips as tradition | :07:55. | :08:01. | |
dictates, starting her journey a few minutes late. This the first | :08:01. | :08:05. | |
royal wedding in Scotland for almost 20 years. Among guests | :08:05. | :08:11. | |
invited to the near by Kirk, Sir Jackie Stuart and the England rugby | :08:11. | :08:15. | |
coach Martin Johnson. The groom, Mike Tindall, arrived suitably | :08:15. | :08:20. | |
early. Dressed in a morning suit and showing no signs of nerves. | :08:20. | :08:25. | |
Joining stars from the world of sport, members of the Royal Family. | :08:25. | :08:31. | |
Princess Anne, the Queen and Prince Philip. And some of the biggest | :08:31. | :08:34. | |
cheers for the Duke and Duchess of Cambridge, William and Catherine, | :08:34. | :08:42. | |
and Prince Harry. But this was the day when their cousin, Zara | :08:42. | :08:45. | |
Phillips, known for her down-to- earth, low-key style, stepped into | :08:46. | :08:52. | |
the spotlight. Her ivory gown by Stuart Parvin, the tiara lent to | :08:52. | :08:58. | |
her by her mother. The crowds were not disappointed. The atmosphere | :08:58. | :09:04. | |
out here is lovely. It is Super to be here. Fabulous. To have a royal | :09:04. | :09:09. | |
wedding in Edinburgh, to actually experienced it, I think it is | :09:09. | :09:16. | |
something that I had to do. ceremony was private, but as the | :09:16. | :09:18. | |
newly weds emerged, they gave their first public kiss as a married | :09:18. | :09:27. | |
couple. -- newlyweds. Then they headed to the nearby Holyrood | :09:27. | :09:31. | |
Palace for an evening of celebration. | :09:31. | :09:34. | |
More details are emerging of what the future will hold for Zara | :09:34. | :09:38. | |
Phillips and Mike Tindall. It is not their honeymoon is to be | :09:38. | :09:41. | |
delayed because of sporting commitments. Zara Phillips has said | :09:41. | :09:46. | |
she will keep her maiden name as well. As for those many thousands | :09:46. | :09:50. | |
who have queued up this afternoon, they are now being allowed to see | :09:50. | :09:55. | |
inside the church. The ceremony itself was private. | :09:55. | :10:02. | |
Thank you very much. Cricket, and England have been fighting back in | :10:02. | :10:06. | |
the second Test against England at -- against India at Trent Bridge. | :10:06. | :10:12. |