15/12/2016 House of Commons


15/12/2016

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said, I nevertheless would like to wish the Secretary of State and all

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colleagues are very Merry Christmas. The Secretary of State for

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Communities and Local Government. Apply to Michu Merry Christmas and

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am sorry to hear that the statement arrived late. I understand from my

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office that was 1115. That was not my intention that I apologise if the

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opposition received it late. Local Government accounts for almost one

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quarter of public spending and it is making a significant contribution to

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reducing Labour's record-breaking budget deficit. Councils have dealt

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with this admirably, public sector two satisfaction with local services

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has been maintained. -- public satisfaction that there is much that

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public sector can learn from councils across the country when it

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comes to delivering value for money. No one is disguising that more can

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be done to improve efficiency and further transform services. In last

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year's spending review we delivered a flat cash settlement for local

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Government that gives councils more than ?200 billion to spend on

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services over the course of this Parliament. In February we published

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an historic four-year offer for councils providing the certainty

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that they need to plan ahead. I'm pleased to say that 97% of councils

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have taken up the offer and met our expectations of reform by publishing

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a long-term efficiency plan. This means that almost every council in

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England is now working with local partners in the NHS and other areas

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to translate this greater certainty into improved services and

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efficiency savings. Today my department has published a

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consultation that confirms the second year of this four-year offer

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for councils. And core spending power figures have been made

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available in the library of both houses. The adage Cirstea provided

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by the four-year offer will increase stability for councils as we

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transition to a world where they maintain 100% of locally raised

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taxes to fund local services. -- the added certainty. By 2020 local

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councillors will decide how to fund local services using local money.

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True localism in action. Moeen welcome a stronger incentives to

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support local firms and local jobs may increase business rate revenue

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for local Government as businesses expand. In the New Year we will

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announce and introduce a bill to provide the framework for a new

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system with trials beginning later in the year. The March budget

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announced that in London and devolution deal areas of greater

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Manchester and Liverpool city region will have pilots of 100% business

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rate retention. I can confirm that these authorities averaged

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agreements to begin recruiting to pilots in 2017 - 18 and I'm pleased

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to say that these will be joined by authorities in the devolution deal

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areas of the West of England, Cornwall and the West Midlands. Mr

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Speaker, the new homes built as an important part of our commitment to

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reward committees and authorities that embrace ambitious

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house-building plans. It also vied to what income for councils seeking

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to grow their local economies which they can then go on to spend as they

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see fit. Since its introduction in 2011 over ?6 billion has been paid

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to reward housing supply and over 1.2 million homes have been

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delivered but for all its successes, the system can be improved. A year

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ago, we consulted on a number of possible reforms to the scheme.

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Having studied those results closely, I can confirm today that

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from next year we will introduce a national baseline for housing growth

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of 0.4%. Below this, the new homes bonus will not be paid. This will

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help ensure the money is used to reward additional housing rather

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than just normal work. From 2018-19 will consider withholding new homes

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bonus payments from local authorities that are not planning

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effectively by making positive decisions on planning applications

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and delivering housing growth. To encourage more effective planning we

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will also consider withholding payments for homes that are built

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following an appeal. A consultation on this will take place in due

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course. And we will also implement our preferred option in the

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consultation to reduce the number of years for which payments are made

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from six years to five in 2017-18 and to four years for 2018-19. This

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will release important funding for adult social care, recognising the

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demographic changes of an ageing population as well as a growing

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population. Mr Speaker, I'm sure that all members on both sides of

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this house agree on the need for action to meet the growing cost of

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caring for some of our most vulnerable citizens. Every year

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councils spend more than ?14 billion on adult social care, it is by far

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the biggest cost pressure facing local Government. The spending

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review put in place up to three and a half billion pounds of additional

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funding for adult social care by 2019-20. Allowing local Government

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to increase their spending on this service in real terms by the end of

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this Parliament. But more needs to be done. Over recent months we have

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listened to, heard and understood calls from across-the-board saying

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funding is needed sooner in order to meet short-term pressures. Today I

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can confirm that savings from the reforms to the new homes bonus will

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be retained in full by local Government to contribute towards

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adult social care costs. I can tell the house that we will use these

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funds to provide a new dedicated to hundred ?40 million adult social

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care support grant in 2017-18 to be distributed fairly according to

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relative need. I can also confirm the indicative allocations of the

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improved better care fund we published last year and at -- that

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the Department of Health will surely confirm allocations of the public

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health grant to councils for next year. Last year we agreed to the

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request by many leaders in local Government to introduce a social

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care Council tax precept of 2% a year, guaranteed to be spent on

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adult social care. The precept puts me raising powers into the hands of

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local leaders who best understand the needs of their community and are

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best placed to respond. In recognition of the immediate

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challenges that are the care market now allow local councils to raise

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this funding sooner if they wish. Councils will be granted the

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flexibility to raise the precept that up to 3% next year and the year

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after. This will provide a further ?208 million to spend on adult

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social care in 2017-18 and ?444 million in 2018-19. These measures,

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together with the changes we've made to the new homes bonus, will make

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almost ?900 million of additional funding for adult social care

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available over the next two years. However, we do not believe that more

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money is the only answer. There is a variation in performance across the

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country that cannot be explained by different levels of spending. Some

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areas have virtually no delay transfers of care from hospital. But

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there is a 20 fold difference between the best and the worst

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performing 10% of areas. It is vital therefore that we finish the job of

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integrating our health and social care systems. We know that this can

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improve outcomes and make funding goes further, helping people manage

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their own health and well-being and to live independently for as long as

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possible. The raw or register with examples of where this works. For

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Topal Gobert in Oxfordshire joined up working has seen delayed

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discharges plummet by over 40% in just six months. Meanwhile in

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Northumberland that area has saved ?5 million through joining up their

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local health care trust, reducing demand for residential care by car

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percent. The better care fund is already supporting this, with ?5.3

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billion of funding between councils and clinical commissioning groups

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last year but we also want to make sure that all local authorities

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learn from the best performers and best providers so we will soon

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publish on integration and better care fund policy framework to

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support this. In the long term we will need to develop the reforms

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that will provide a sustainable market that works for everyone who

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need social care. We also need to recognise that demographic pressures

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are affecting different areas in different ways. As in the changing

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costs of providing services. We were undertaking a fair funding review to

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thoroughly consider how to introduce a more up-to-date and transparent

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and fair in needs assessment formula. The review is looking at

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all the services that are provided by local Government and will

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determine the starting point for local authorities under the 100%

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business retention programme. This is an opportunity to be bold, for

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bottom-up change, we are working with representatives from local

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Government on the review and we will report on our progress to the house

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in the New Year. Council tax is a local decision. And local councils

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will need to justify social care precept rises to their taxpayers.

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The only to show how the additional income is spent to support people

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who need care in the area and how it improves adult social care services.

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However, it is worth noting the extra flexibility to raise funding

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for adult social care next year will add just ?1 a month the average

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council tax bill and the overall increase to the precept in the next

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three-year 's will remain at 6%, so bills will be no higher in 2019 -

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20. In our manifesto we made a commitment to keep council tax down,

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and that is exactly what has happened. Since 2010-11 council tax

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has fallen in real terms by 9% and by 2019-20 hard-working families

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will be paying less council tax in real terms than they were when we

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came to power. However, last year we saw a worrying 6.1% rise in precepts

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by town and parish councils. That is why earlier this year we consulted

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on extending council tax referendum principles to larger town and parish

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councils. These councils play an important role in our civic life and

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I understand the practical considerations of scale. We have

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decided we will defer our proposals this year while keeping the level of

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precepts set by town and parish councils under close review. I

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expect alternate parish councils to clearly demonstrate restraint well

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setting increases that are not a direct result of taking on

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additional responsibilities. I am also actively considering with the

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sector ways to make excessive increases more transparent to local

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taxpayers. This local Government finance settlement on is our

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commitment to a four-year funding certainty for councils that are

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committed to reform, it paves the way towards financial

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self-sufficiency for local Government and the full devolution

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of business rates. It recognises the cost of delivering adult social care

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and makes more funding available sooner and it puts local councillors

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in the driving seat and keep spills down -- keeps bills down for

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taxpayers, I commend it to the house. Mr Speaker, this is a

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settlement that will lead the people of England paying higher taxes as

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getting worse public services for their money. For some this

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settlement will still mean support they hoped would be there for an

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elderly or vulnerable relative still isn't available while for others

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visible public services like street cleaning and rubbish collection will

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be cut ever closer to the bone, and even more youth centres and

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libraries will close. But it would've been nice to have seen

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statement in good time, at least we can be great for the crisis in the

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party opposite over the price of a pair of trousers has abated enough

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to allow the chief of staff at number ten to what the Secretary of

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State can say today. Isn't the real truth about this statement that

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there is no new money for local authorities to tackle the social

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crisis now? Moving new homes bonus money around in a few years isn't

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going to tackle the crisis now. On the 18th of July, when the

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Association of directors of adult social services were already raising

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the alarm, the Secretary of State in this house said in response to my

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honourable friend the member for Easington of social care "I don't

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accept it is underfunded". Why has it taken so long for him to spot

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there might be a problem after all? This is a crisis that ministers

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still don't seem to grasp the severity of. ?4.6 billion axed from

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social care budgets as a result of their cuts since 2010. 1.2 million

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people according to aid UK not getting the care they need. There

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are even senior figures in the minister's on party with a closer

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grip on reality than the Secretary of State appears to have, such as

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Lord Porter, the chairman of the Local Government Association, who

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notes that services supporting our elderly and vulnerable are at

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breaking point now. Does he share our view that we did

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not need to be in this position. Does he remember how before the 2010

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general election, senior figures from his party choose to kill of

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serious cross-party talks on how to fund social care going forward. Once

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ministers finally began to realise there might be a bit of a problem,

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they reached for that old conservative favourite, blaming

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councils themselves. Ministers like to attack councils, but isn't it the

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truth that councillors and local authority staff up and down the

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country are doing their best to block the funding gap, to cope with

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huge rising demand for care and increasing costs. When will he

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address the worsening postcode lottery for social care? In the most

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deprived areas of the country, social care spending fell by ?65 per

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person, but rose by ?20 per person in the least deprived areas. Though

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he accept that the social care precept rising will only further

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entrench this inequality? I ask generally, is this really the best

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time to be choosing to cut corporation tax on Amazon Sports

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Direct and the big banks? Since Minister came to office, there has

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been much talk of help for those who are only just about managing their

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finances. That seems to have gone out of the window today, as the

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Prime Minister has decided to put up council tax in every part of

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England. To borrow from her, if you're from an ordinary

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working-class family, life is much harder than people in Downing Street

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realise. You worry about your area and services you rely on and you

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also worry if you can pay the tax bill at the end of the month. Today,

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the Prime Minister decided to make it just a bit harder for them to

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manage. On top of council tax rises this year, it's 3% in 2017 and more

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in 2018. By 2020, a 17% increase in council tax compared to 2015. All

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decided in Downing Street. Who would have thought it? The party opposite,

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who once claimed to be in favour of low taxes, putting up taxes every

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year until the next election. The truth is, social care is in crisis.

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This means worse public services. Isn't it the truth that the people

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of England deserve better? Allow me to respond to the Shadow Minister.

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First of all, he claims that, as a result of today's news, that there

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is no new money. Those were his words. No new money for adult social

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care. He could not be more wrong. But if he wants to imagine what a

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world would look like with no new money for adult social care, then

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that is what would've happened if the result of the last election had

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been different. Let's remember what the then Chancellor said. I called,

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there will be no additional funding for local government, and he went on

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to say, I called, a penny more for local government. The shadow

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minister also mentioned the NHS and the important role the NHS plays in

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providing adult social care and helping with adult social care.

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Let's also remember at the last general election, the Labour Party's

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plans were to cut NHS spending by 5.3 billion. Everyone wants to get

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in, but if you want to get in, let's hear the Secretary of State. Thank

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you. If the Labour Party had had its way, this year, NHS funding would

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have been ?1.3 billion lower than it is. What difference would that have

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made to people, especially the most vulnerable people, in our society?

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We should be grateful that the Labour Party are not in office.

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Because what we have seen under this government, when it comes to funding

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for adult social care, is first ball in the spending review, an

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allocation of an additional 3.5 by 20 20. And now, with today's

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announcement, let me focus precisely on his court, where he said, there

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is no new money. He is absolutely wrong. There is new money of ?240

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million that otherwise would have gone into new homes bonus. And we

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have responded to what local councils, many local authority

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leaders had asked for, and repurposed that money. And there is

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an additional ?654 million, additional money, because of the

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precept changes. If the shadow minister cannot work that out, then

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he needs to look again at his basic mathematics skills, because taking

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those numbers together, that's an additional ?900 million over and

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above the spending review settlement over the next two years, of

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approximately ?450 million of new money each year for the next two

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years. The shadow minister also referred to council tax bills. It

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does remind me of something that the shadow adult social care minister

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said recently. I quote. She said, asking taxpayers to pick up the bill

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is no substitute for a proper plan. Well, I think the shadow government

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needs to learn that there is no such thing as government money, it's all

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taxpayers' money, whether that is locally raised or nationally raised,

:21:42.:21:47.

it's all taxpayers' money. I know the Leader of the Opposition

:21:48.:21:49.

believes in a magic money tree, but I didn't know that you felt the same

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way. If we want properly funded services, there needs to be a

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balance between those who pay for it, the taxpayers, and those who

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actually use those services. That means making the right decisions to

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make sure they are properly funded, and at the same time, to make sure

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that tax bills don't rise by more than they have to. That's why I am

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proud that under this government, even taking into account these

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changes, the precept changes we have announced today, that by the end of

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this parliament in real terms, the average council tax bill will be

:22:28.:22:33.

lower than it was in 2010. I welcome the statement today, but can he tell

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us that 97% of local authorities have agreed a four-year deal, which

:22:44.:22:48.

allows them to plan for the future. That does mean that 3% of local

:22:49.:22:57.

authorities have not. Can he update the House on what the impact of the

:22:58.:23:01.

local authorities that appeal to agree to a long-term settlement,

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what that means for their council taxpayers and the future of their

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services? He makes a very good point and it's worth talking about this

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more. As he rightly said, the good news was that in terms of the

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four-year settlement, 97% of councils accepted it, which means

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ten councils did not. Unfortunately, his local council is one of those

:23:27.:23:29.

councils that did not accept the settlement. What it means in

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practice is that there are settlement will be an annual

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settlement and it will deny local people the certainty that they seek.

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It also means that that local council and the other ten councils

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have not put together an efficiency plan like the other councils. It's a

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shame those councils did accept it. It's up to them, but it does have

:23:52.:23:57.

consequences. Would he agree that the statement still leaves like very

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challenging indeed the most local authorities dealing with social care

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and the crisis it is in? Would he confirmed that the ?900 million on

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it was partly to the up ?3 billion gap, which we believe exists by the

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end of this spending review? In terms of the new homes bonus money,

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why they chose not to pay back through the care fund, where he

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could have targeted the money at the Buddhist authorities, who can raise

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the least through the precept? In terms of integration, we saw that

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Simon Stephens and Stephen Donald came to the select committee

:24:39.:24:41.

yesterday. They said integration between health and social care was

:24:42.:24:45.

desirable, but that it was not of itself going to solve the problems

:24:46.:24:50.

of social care in the longer term. Would he agree to a wider review,

:24:51.:24:56.

involving the Local Government Association and to try and get

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cross-party agreement towards a sustainable agreement for the longer

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term? I always take very serious with what the chair of the select

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committee has to say, I know he considers these things very

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carefully. To answer his questions. In terms of funding for adult social

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care, he may recall that, at the time of the spending review last

:25:22.:25:26.

year, the Local Government Association asked for extra funding.

:25:27.:25:35.

That spending review provided more at 3.5 billion. Today's

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announcements and another ?900 million on top of that 3.5 billion,

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so it is a significant increase, even more so when you look back at

:25:44.:25:50.

what the LGA was considering just last year. He also asked

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specifically about the 240 million, the money that otherwise would have

:25:56.:26:01.

gone into New Homes Bonus, and the allocation of that. He will know

:26:02.:26:08.

that the Improved Better Care Fund, which has 1.5 billion by the end of

:26:09.:26:13.

this Parliament, is allocated, taking into account the council tax

:26:14.:26:19.

raising powers of each area. The 240 million is allocated based on

:26:20.:26:22.

relative need. I think that the best way to do it. I agree with the

:26:23.:26:30.

government, we need more money and reform. My local authorities were

:26:31.:26:33.

short-changed in the past, which is a separate issue. On the general

:26:34.:26:38.

question, what can be done about the reverse incentive, where if it

:26:39.:26:42.

council doesn't come up with a primary care package, the person

:26:43.:26:45.

will stay for longer in a very expensive hospital bed, where they

:26:46.:26:54.

don't want to be? He highlights this vital issue of more and better

:26:55.:26:58.

integration between the health care system and adult social care. I

:26:59.:27:04.

refer him to my statement where we are seeing good practice. I

:27:05.:27:09.

mentioned Manchester and Northumberland, and many areas can

:27:10.:27:11.

learn from that, especially when you look at some of the factors, such as

:27:12.:27:17.

the deep blue transversal care. We want to see more of this, that's why

:27:18.:27:20.

my department, working with the Health Secretary will be working on

:27:21.:27:26.

a set of principles that we expect to see implemented as local

:27:27.:27:30.

authorities access this additional funding. The great city of

:27:31.:27:35.

Birmingham has been hit hard by the biggest cuts in local government

:27:36.:27:40.

hastily, ?800 million. With increasingly catastrophic

:27:41.:27:45.

consequences for public services, in the words of the chief executive on

:27:46.:27:49.

one hand, and in the words of the chief executive of the YMCA, leading

:27:50.:27:55.

to more young men and women dying, like the young man who frozen

:27:56.:28:01.

Birmingham Street in November. Can the Secretary of State begin to

:28:02.:28:05.

explain why nursery schools last week, schools yesterday and local

:28:06.:28:10.

government today, Birmingham is left fairly than the Prime Minister's own

:28:11.:28:15.

constituency of Maidenhead. It cannot be right to put the interests

:28:16.:28:19.

of the Tory party above the interests of the public. I do think

:28:20.:28:28.

he should re-examine the figures and make sure you get them right. I have

:28:29.:28:35.

them here, if it helps. He will know that Birmingham has significant

:28:36.:28:41.

failings, and that's why there is independent panel put in place by my

:28:42.:28:48.

predecessor. That failings were significant management areas. Today,

:28:49.:28:52.

what he is highlighting, he seems to suggest there is a funding issue

:28:53.:28:58.

with Birmingham. Let me give him the facts. Birmingham, amongst the

:28:59.:29:02.

Metropolitan districts, it receives currently, or by 2019, will receive

:29:03.:29:17.

a good amount per person. It is a well funded authority and it is

:29:18.:29:22.

incumbent on those who run it to run it better for the residents. In four

:29:23.:29:26.

years' time, Birmingham's money will be going up, but in Worthing, it

:29:27.:29:40.

would. I think he ought to pay attention to whether planning

:29:41.:29:55.

permission and is on -- granted on appeal should be looked at. I am

:29:56.:30:02.

glad he has taken away the referendum on parish council

:30:03.:30:16.

increases. friend, I know he be pleased by the third reading of the

:30:17.:30:18.

neighbourhood planning Bill because of the things it tried to address is

:30:19.:30:23.

to make those lands stronger and easier to get together for local

:30:24.:30:27.

communities and I know he supports me in that goal. The issue he raises

:30:28.:30:31.

on appeals and the new homes bonus, as I said, we are minded to deny it

:30:32.:30:41.

when planning is counted on appeal but your consultation on it and

:30:42.:30:45.

decide. The shrub but we will consult on it. Liverpool has high

:30:46.:30:52.

levels of poverty and a very innovative local authority that

:30:53.:30:56.

believes in value for money but Liverpool City Council has already

:30:57.:31:00.

lost 58% of central Government funding and yesterday in a reader

:31:01.:31:05.

should brush and of education funding it lost ?3.5 million more.

:31:06.:31:14.

What does this statement today to in concrete and specific terms to

:31:15.:31:18.

address the crisis in social care. Except ask poor people to pay more

:31:19.:31:22.

and even that will not address this growing crisis of people in need?

:31:23.:31:30.

The honourable lady, I was in Liverpool just a couple of weeks ago

:31:31.:31:32.

and met with local leaders including the Chief Executive and I want to

:31:33.:31:37.

understand directly some of the challenges Liverpool is going

:31:38.:31:40.

through. The changes we have announced today, some of those will

:31:41.:31:44.

help Liverpool and other places in that situation, she will know that

:31:45.:31:48.

better care fund is allocated by taking into account the council

:31:49.:31:53.

tax-raising power of a local area and that benefits places like

:31:54.:31:56.

Liverpool and she will also perhaps note today from the statement on the

:31:57.:32:04.

extra 249 pounds based on needs that will advantage Liverpool and she

:32:05.:32:07.

will be interested to know that Liverpool boss Matt Cassel tax

:32:08.:32:13.

spending power per dwelling is rising from 5922 in 17-18 to 2041,

:32:14.:32:21.

which is a much bigger increase than most other areas in that situation.

:32:22.:32:32.

-- 1900 mean 22. It is good that more people are living longer, there

:32:33.:32:35.

has been increased to the people living to make 85 and over and more

:32:36.:32:38.

than 1 billion 1 million people or you may Cairney is so was their

:32:39.:32:43.

welcomes of the money will be brought forward I don't feel we are

:32:44.:32:48.

going far enough in this house to address the scale of the increase in

:32:49.:32:51.

demand we will allow people to be cared for with dignity in their old

:32:52.:32:56.

age. Can I join the chair of the DC LG committee in asking the

:32:57.:32:59.

Government to start cross-party talks urgently to have a long-term,

:33:00.:33:04.

fair, sustainable settlement for both health and social care? I know

:33:05.:33:11.

freshly that my honourable friend speech with experience, I know she

:33:12.:33:15.

has spent a great degree of time looking into this issue, especially

:33:16.:33:19.

with the work she does on the health select committee and I do take what

:33:20.:33:24.

she has to say very seriously, one thing I would highlight, if I'm

:33:25.:33:30.

correct she used the words bring forward spending". It is more than

:33:31.:33:36.

just bringing it forward, this is a significant increase in spending of

:33:37.:33:43.

?900 million, just to be clear, this is ?900 million additional over the

:33:44.:33:48.

next two years where some of the biggest short-term pressures exist

:33:49.:33:50.

that otherwise would not have happened had the changes not been

:33:51.:33:53.

announced, this is a significantly new money, not just bringing forward

:33:54.:33:58.

and I know she would welcome that clarification and she also referred

:33:59.:34:05.

to speaking widely, including with members of the opposition and I

:34:06.:34:08.

would include local leaders in that, health professionals and social care

:34:09.:34:12.

professionals and that is what I intend to do over the coming months

:34:13.:34:17.

to make sure we can always keep this under review. This is surely a truly

:34:18.:34:25.

feeble response to a national crisis and the LGA would be entitled to

:34:26.:34:31.

reject this proposal and put the ball firmly back in the Government's

:34:32.:34:37.

court to think again. This is an unfair way to raise additional money

:34:38.:34:40.

which will increase inequalities between rich and poor areas. When

:34:41.:34:44.

will the Government come forward with plans to work genuinely across

:34:45.:34:49.

parties? They have been to suggestions already in this Q

:34:50.:34:55.

session, the Secretary of State hasn't answered either, when will he

:34:56.:34:58.

work with others to come up with a genuine solution for what is now a

:34:59.:35:05.

real national crisis? The honourable gentleman will know firstly any

:35:06.:35:11.

funding provided to a local authority is raised locally through

:35:12.:35:14.

taxes or through taxes nationally when it comes to finding through

:35:15.:35:22.

growing. He used the words unfair but he should be aware because he

:35:23.:35:28.

has experienced in this area, he should be aware that when we

:35:29.:35:31.

allocate the finding that billions from the better care fund is

:35:32.:35:35.

allocated taking into account the castle tax-raising power of each

:35:36.:35:39.

area, that is the bases used for that and I think that is the fairest

:35:40.:35:43.

way to do that but also giving councils flexibility through the

:35:44.:35:48.

precept which we have announced that flexibility today so they are in a

:35:49.:35:53.

better position to meet local needs is also a sensible and fair policy,

:35:54.:35:58.

where local councils see more demand for services locally they should be

:35:59.:36:03.

given the power to deal with that. I appreciate the appalling pressure

:36:04.:36:09.

the Secretary of State is feeling on adult social care but pressing on

:36:10.:36:12.

his new homes bonus, this is vital in industrial towns to promote

:36:13.:36:16.

difficult development but what worries me is if a council like West

:36:17.:36:23.

Lindsey doesn't meet the .4% target if it allows development going

:36:24.:36:25.

against committee plans and suburban villages where it is easy to develop

:36:26.:36:30.

their might lose their no new homes bonus and he said to encourage more

:36:31.:36:34.

effective global planning people also consider withholding payments

:36:35.:36:38.

for homes built following appeal, is essentialism and goes against

:36:39.:36:41.

localism and I am urging him to think again, councils should

:36:42.:36:44.

determine these appeals on their merit on the basis of central

:36:45.:36:50.

Government diktat. Firstly I would like to assure my honourable friend

:36:51.:36:55.

that the new homes bonus is staying in place, there are forms announced

:36:56.:37:00.

which were consulted on and that began in December 2015 and it was

:37:01.:37:06.

important to make sure that these incentives that remain for house

:37:07.:37:10.

building for local authorities to not least deal with some local

:37:11.:37:14.

pressures that come about through more homes in the area. He mentioned

:37:15.:37:22.

the baseline, committee .4% above the national baseline, he find it

:37:23.:37:27.

reassuring that is based on historic figures but I look at last year's

:37:28.:37:32.

figure for the country it was 0.94%, so most local authorities will also

:37:33.:37:36.

be able to benefit from the new homes bonus and I have listened

:37:37.:37:38.

carefully to what might honourable friend has said about the appeal,

:37:39.:37:45.

the possible changes, and we will consider that in the consultation. I

:37:46.:37:48.

wondered if the secretary of state could tell me quite how Hollies in a

:37:49.:37:54.

better position to meet local needs were his announcement, the 1%

:37:55.:37:59.

increase they can levy on the precept will bring into ?700,000,

:38:00.:38:04.

just 12% of what is actually needed for Hull to address social care

:38:05.:38:10.

budget after the massive cuts since 2010 and wealthy areas like the East

:38:11.:38:14.

riding can raise much more with their council tax base and have many

:38:15.:38:19.

more self funders, so how is that fair that the Government are not

:38:20.:38:23.

giving Hull what it needs to meet the needs of some of the most

:38:24.:38:28.

vulnerable people in one of the most disadvantaged areas in the country?

:38:29.:38:37.

The area that the lady mentions, it will benefit from these changes and

:38:38.:38:42.

she mentioned the precept, which is an important change because and I

:38:43.:38:51.

don't have the numbers exactly but it will help. I noticed the

:38:52.:38:55.

honourable lady did not mention the money that would have otherwise gone

:38:56.:38:58.

in the new homes bonus which is allocated on relative need and takes

:38:59.:39:04.

into account the ability for local areas to raise money through taxes

:39:05.:39:08.

and because it is based on relative need it will have a benefit for

:39:09.:39:15.

places like Hull. Thank you, I agree with my honourable friend, this is

:39:16.:39:18.

an opportunity to be bold and for bottom-up thinking and I welcome the

:39:19.:39:24.

fair funding review but would he not agree with me that until that fair

:39:25.:39:28.

funding review is completed, taking into account the demographic

:39:29.:39:32.

pressures of different areas of the country, there should be a

:39:33.:39:37.

moratorium on losing the committee hospital beds until we really have a

:39:38.:39:41.

fuller picture of what the local authority can afford and what

:39:42.:39:44.

central Government is per pair to provide? Of my honourable friend

:39:45.:39:51.

highlights is, I think, the need for this fair funding review and I hope

:39:52.:39:56.

he agrees with me that it is about time that we look carefully at the

:39:57.:40:01.

needs of every local area, including our more rural areas and make sure

:40:02.:40:06.

funding is distributed taking into account the challenges areas face,

:40:07.:40:10.

for example in rural areas sparsity creates more challenges and funding

:40:11.:40:15.

pressures. He will be aware of my predecessor, having listened to some

:40:16.:40:19.

of these changes, did take some action where he could with some

:40:20.:40:25.

limited flexibility with the 65 lead and makes it if I blame and rural

:40:26.:40:28.

services quite for 2018 bid what he rightly highlights is we must look

:40:29.:40:34.

carefully, as we have here, at the pressures, particularly in rural

:40:35.:40:40.

areas and act on them. We will take no lectures from this Government

:40:41.:40:44.

about the funding for social care. They walked away from the

:40:45.:40:47.

cross-party negotiations about funding for social care before the

:40:48.:40:51.

2010 elections purely for political gain. They then cut 4.6 billion out

:40:52.:40:56.

of it in the last parliament saw crisis we have now is created by the

:40:57.:41:03.

people sitting on those benches over there. 1% increase in the precept

:41:04.:41:09.

brings in ?670,000 in my local authority, we have a ?40 million

:41:10.:41:15.

deficit in our expenditure already, this is not going to touch the

:41:16.:41:20.

sides, as my local leader said. This is just not good enough! We have a

:41:21.:41:24.

gaping hole and the Secretary of State comes here with a sticking

:41:25.:41:28.

plaster and it is just not good enough! We need a cross-party

:41:29.:41:31.

agreement on how to deal with this crisis! It is worth reminding the

:41:32.:41:37.

honourable gentleman that at the last election he stood on a ticket

:41:38.:41:46.

that would have led to even less funding for his local authority,

:41:47.:41:50.

which I believe is Greenwich. And also it would have meant less

:41:51.:41:54.

funding for the NHS as well, so he should keep that in mind when he

:41:55.:41:58.

considers today's announcement and welcome the fact the Government not

:41:59.:42:02.

only made more available at the spending review but an additional

:42:03.:42:06.

?900 million announced today which, for example, just for the next year

:42:07.:42:10.

alone in his local authority, will mean an additional ?3.1 million

:42:11.:42:17.

minimum. Thank you. I think this is a rather sad statement because there

:42:18.:42:22.

is too much party political point scoring on what is a very important

:42:23.:42:27.

issue. I agree entirely with the excellent chairman of the select

:42:28.:42:29.

committee and the former care Minister who speaks for the Liberal

:42:30.:42:34.

Democrats. What we need here is genuine cross-party support. This is

:42:35.:42:39.

not a party issue, server, and I would just urge the secretary of

:42:40.:42:44.

state to explore the possibility whether there could be some

:42:45.:42:49.

cross-party working on this. I think my honourable friend is right to say

:42:50.:42:57.

the more we can all cooperate and put the party politics aside and

:42:58.:43:02.

deal with this issue properly for the long-term, there's significant

:43:03.:43:05.

long-term challenges in this sector, we will all be better off and our

:43:06.:43:11.

constituents would thank us for it. Keitel the secretary of state that

:43:12.:43:13.

the most crippling cuts are now being planned in the Walsall Burrell

:43:14.:43:22.

and the allocation from central Government has been nearly halved in

:43:23.:43:26.

recent years, doesn't the Secretary of State understand this is an area

:43:27.:43:30.

I'm talking about, my area, where there is so much deprivation and

:43:31.:43:34.

poverty and I want asking this question because the cuts next year

:43:35.:43:43.

will be even more than previously! Why is there this Tory onslaught on

:43:44.:43:47.

this borough? When is this war going to end? Firstly the honourable

:43:48.:43:54.

gentleman will no that all councils across the country without exception

:43:55.:44:00.

have been asked to find efficiencies and make savings, and many have done

:44:01.:44:04.

that through innovative and clever ways through shared services, for

:44:05.:44:07.

example, where they've maintained the level of services and at the

:44:08.:44:12.

same time provide a lower cost to taxpayers. He mentioned his borough

:44:13.:44:19.

of Walsall and notwithstanding just for Walsall and it is for many other

:44:20.:44:23.

areas, they still must do things better and deliver them in a better

:44:24.:44:30.

way where they can cut from six T- 17 by the end of this parliament

:44:31.:44:37.

will see the changes we've announced today in terms of the adult social

:44:38.:44:41.

care budgets that will also help is borough and changes to spending

:44:42.:44:48.

power. I would like to thank the Secretary of State for the money but

:44:49.:44:52.

I would also like to add my voice to those that are concerned about the

:44:53.:44:56.

long-term sustainability of social care. As the Prime Minister said,

:44:57.:45:01.

this is a short-term, medium-term and long-term. But he will know that

:45:02.:45:09.

Rulli we have the issues of sparsity and over delivery, so pretty sure me

:45:10.:45:13.

of two things: That he will not take is that of the gas in ensuring we

:45:14.:45:18.

find these long-term solutions and secondly that he will work across

:45:19.:45:23.

departments because it is also important that there is joined up

:45:24.:45:26.

Government as well as joint up opinions on this.

:45:27.:45:32.

First I can absolutely assure my honourable friend this will remain a

:45:33.:45:38.

priority. Adult social care, not just for me, not just that the help

:45:39.:45:43.

secretary who is here, but across government. This is an issue well

:45:44.:45:47.

understood by government. That's why we've been able to listen and take

:45:48.:45:50.

the action we've announced today. She's also right to say and to

:45:51.:45:55.

highlight this is meeting a short-term need, particular cash

:45:56.:45:58.

pressures which were rightly identified. We also need to think

:45:59.:46:03.

about the and longer term. As the Prime Minister mentioned

:46:04.:46:09.

yesterday Newcastle Council performed well on social care, but

:46:10.:46:14.

this is put at risk if the Government doesn't act responsibly

:46:15.:46:17.

to plug the ?15 million funding gap. This plan today relies upon local

:46:18.:46:25.

areas being able to build new homes and raise local taxes, to solve a

:46:26.:46:29.

funding and social care crisis. Can we not see this will entrench

:46:30.:46:35.

inequality across the country and is playing politics with vulnerable

:46:36.:46:40.

people's lives? The honourable lady... I know the

:46:41.:46:46.

statement has just been made but I'm sure when she has the time to look

:46:47.:46:49.

into a bit more closely, she will see it doesn't rely on building new

:46:50.:46:54.

homes to get more adult social care. Nothing of the sort. Let me be

:46:55.:46:58.

clear, perhaps it was unclear earlier and I'm glad she's raised

:46:59.:47:01.

it, because if she thought that others might be thinking the same.

:47:02.:47:06.

What I said, in terms of the 240 million, which is coming from the,

:47:07.:47:11.

what would have been a new homes bonus budget, money that will no

:47:12.:47:16.

longer be going into the new homes bonus budget and has been

:47:17.:47:19.

transferred to adult social care budgets across the country, on the

:47:20.:47:24.

basis of what's called a relative needs formula, and it will certainly

:47:25.:47:28.

benefit Newcastle upon Tyne and other areas.

:47:29.:47:33.

The Secretary of State is right to point out this is not wholly a

:47:34.:47:38.

question of money. He mentioned Oxfordshire in his speech. Would he

:47:39.:47:41.

accept in Oxfordshire the problems of delayed discharged care are being

:47:42.:47:48.

sold by greater home bids and it's more of that imaginative approach we

:47:49.:47:53.

need to see? My honourable friend is absolutely

:47:54.:47:56.

right and I am glad he is highlighting this point again. It's

:47:57.:48:00.

not just about money, of course resources play an important role and

:48:01.:48:03.

today's announcement helps with that, but it's about a better way to

:48:04.:48:07.

deliver these services. One of the key thing is required is more

:48:08.:48:10.

integration between health and social care. I think Oxfordshire is

:48:11.:48:18.

an excellent example of that. Since 2011-12 Nottingham City

:48:19.:48:22.

Council, which he knows serves a population with very high levels of

:48:23.:48:26.

deprivation, has seen its spending power reduced by 23%, while more

:48:27.:48:30.

prosperous areas have seen their budgets rise. The preset will

:48:31.:48:38.

further widen these inequalities. Nottingham recently won health

:48:39.:48:45.

service award but there partnership... The portfolio holder

:48:46.:48:49.

describes as being at breaking point. I listen carefully to his

:48:50.:48:56.

answer to the right honourable member for Wellingborough but will

:48:57.:48:59.

he confirm if he will take up the offer of a cross-party review, to

:49:00.:49:04.

tackle the crisis in social care funding? Yes or no?

:49:05.:49:10.

Mr Deputy Speaker, first of all, turning to Nottinghamshire... Where

:49:11.:49:14.

the honourable lady is right is the highlight, area that can raise more

:49:15.:49:24.

than even some neighbouring areas. That is why they're better care fund

:49:25.:49:29.

already in place takes account of those tax-raising powers available

:49:30.:49:34.

locally. Indeed, the other allocation beyond the 240 million

:49:35.:49:39.

fund, that is going to be based on needs and that will also relatively

:49:40.:49:43.

benefit Nottingham as well. She might be interested as well the

:49:44.:49:49.

precept is worth 12.5 million to Nottingham next year alone. In terms

:49:50.:49:52.

of talks, I think I've made it clear, I am happy to talk to

:49:53.:49:55.

everyone, this is such an important issue.

:49:56.:50:00.

The new homes bonus has become an important source of funding for

:50:01.:50:04.

councils with a positive attitude to developments such as rugby Borough

:50:05.:50:08.

Council. I welcome the additional incentive is the Secretary of State

:50:09.:50:12.

has provided today, especially in respect of where there is an

:50:13.:50:15.

up-to-date local plan. But can he reassure councils like Rugby they

:50:16.:50:21.

will be continued to generate funds from the new homes bonus to provide

:50:22.:50:25.

valuable infrastructure often needed to respond to local concerns about

:50:26.:50:31.

development? I am more than happy to provide that

:50:32.:50:35.

reassurance to my honourable friend, because he makes an important

:50:36.:50:38.

connection between the new homes bonus and the need to make sure that

:50:39.:50:45.

you have enough local services, especially infrastructure, to deal

:50:46.:50:48.

with more people living in your area. The new homes bonus helps with

:50:49.:50:53.

that. He might also be interested to note again the announcement of the

:50:54.:50:59.

Chancellor in the Autumn Statement of the ?2.3 billion fund, the home

:51:00.:51:05.

in structure -- infrastructure fund to help with those pressures and I

:51:06.:51:08.

look forward to discussing that with him.

:51:09.:51:13.

I think one of the cruellest things this government did was reneging on

:51:14.:51:18.

their manifesto commitment to cap care costs, forcing more families to

:51:19.:51:21.

continue to living the silent misery that is social care. Our Public

:51:22.:51:25.

Accounts Committee report last year said it was disappointing. That

:51:26.:51:30.

postponement, delivered over ?2 billion worth of savings. I've

:51:31.:51:35.

listened very carefully today and we are talking about 900 million

:51:36.:51:39.

commitment. I heard nothing about further implementation the care act

:51:40.:51:43.

or close working with the Department of Health to solve this problem. It

:51:44.:51:48.

would be helpful to understand what discussions have been had with the

:51:49.:51:54.

Department of care. This is not just a short-term crisis or a medium-term

:51:55.:51:58.

crisis but the long-term crisis, for which there is great willingness to

:51:59.:52:02.

resolve. The evidence is clear over many years and I would add my voice

:52:03.:52:06.

and urge the Government to consider this for the long term.

:52:07.:52:11.

I think the honourable lady is referring to the reforms

:52:12.:52:16.

recommended... I think she said they are not happening or they've been

:52:17.:52:20.

cancelled. The honourable lady will know that what we've said on those,

:52:21.:52:26.

that we are delaying them because we are listening, for example, to Local

:52:27.:52:30.

Authorities, many have them have asked for a delay because it is

:52:31.:52:35.

important. I know the honourable lady will agree with this, if you

:52:36.:52:39.

carry out a longer term reform its very important to get it right. The

:52:40.:52:42.

honourable lady also talked about the need for more integration, more

:52:43.:52:46.

cooperation with the Department of Health and others. She may have

:52:47.:52:50.

heard in my statement, again I refer to the fact my department and the

:52:51.:52:56.

Department of Health were already working closely together, but as

:52:57.:53:00.

this new flexibility is utilised by local councils we will also be

:53:01.:53:03.

assisting on a new framework that shows us, convinces us local

:53:04.:53:06.

councils are taking integration seriously.

:53:07.:53:12.

I welcome the Secretary of State's statement today on all the work the

:53:13.:53:16.

Government is doing to encourage the building of new homes. But when it

:53:17.:53:19.

comes to considering changes to the new homes bonus, can I ask him to

:53:20.:53:25.

carefully bear in mind, as I am sure he will, it's an important source of

:53:26.:53:28.

income for smaller Local Authorities like mine in North Devon. And

:53:29.:53:32.

secondly, the triggering of the new homes bonus is tied to the delivery

:53:33.:53:38.

of new homes, which is not always totally in the gift of that Local

:53:39.:53:42.

Authority, because of issues such as the availability of land at the

:53:43.:53:45.

willingness of developers to build out. Will you work with me in North

:53:46.:53:49.

Devon council to consider that carefully so we get the balance

:53:50.:53:52.

right? That is an important point by my

:53:53.:53:57.

honourable friend. First of all, I absolutely agree with him on the

:53:58.:54:00.

importance of the New Homes Bonus. He will know it is a bonus, it is

:54:01.:54:04.

something that the councils shouldn't rely on for day-to-day

:54:05.:54:07.

spending, that's why we don't include it in our core spending

:54:08.:54:12.

power calculations. But it is nevertheless important, not least

:54:13.:54:18.

with the added pressure of those times. My honourable friend also

:54:19.:54:22.

talked about how making sure there's incentives for working properly in

:54:23.:54:27.

Dublin and I would be happy to discuss that with him further. -- in

:54:28.:54:31.

Devon. Does he recognise additional precept

:54:32.:54:36.

in an area with council tax base raises drastically less than in

:54:37.:54:39.

areas more prosperous quest among the better care fund goes nowhere

:54:40.:54:44.

near plugging that gap. So he is there for the dying tens of older

:54:45.:54:49.

people of the home care and social care services they desperately need.

:54:50.:54:55.

Mr Deputy Speaker, I'm afraid I have do disagree with the honourable

:54:56.:55:01.

gentleman. The care fund goes a long way to plugging the gap. If I

:55:02.:55:06.

reminding of the numbers. In the spending review it was 3.5 billion

:55:07.:55:11.

of new spending by 2020, two billion of which would come from precept and

:55:12.:55:15.

1.5 billion a year from the better care fund by 2020. It was designed

:55:16.:55:21.

precisely to plug that gap. Hopefully he also recognises in

:55:22.:55:26.

today's announcement it not all through precepts. The 240 million

:55:27.:55:35.

fund is also to recognise that gap. Thank you Mr Deputy Speaker. Despite

:55:36.:55:39.

council tax bills doubling under the last Labour government there was no

:55:40.:55:45.

long-term solution to the problem of funding adult social care. Does my

:55:46.:55:48.

right honourable friend agree with me that if we are ever to make real

:55:49.:55:54.

progress we need a long-term solution, based on the conservative

:55:55.:55:58.

principle of self-reliance and encourage people as far as possible

:55:59.:56:05.

to provide for themselves? I agree absolutely with my

:56:06.:56:09.

honourable friend. What he does for the House and kindly reminds us of

:56:10.:56:13.

Labour's track record on this. He reminds us how taxes increased,

:56:14.:56:19.

council taxes doubled under the last Labour government in 13 years. He

:56:20.:56:23.

might also know in those 13 years they had a manifesto commitment to

:56:24.:56:27.

deal with adult social care. They had a commission in 1999, two Green

:56:28.:56:32.

papers in 0509 and 09 and comprehensive spending review, all

:56:33.:56:37.

of this they said was going to solve the adult social care challenges and

:56:38.:56:44.

all they did was make it much worse. I'd like to just firstly say the 1%

:56:45.:56:52.

rise will raise just ?5,000 in Cleveland which is meaningless in

:56:53.:56:58.

relation to the rising demand. There are two questions I would like to

:56:59.:57:01.

ask the Secretary of State not clear from his rather rushed speech. The

:57:02.:57:05.

first is about the new homes bonus and the key word being the savings

:57:06.:57:09.

from the reform, not the New Homes Bonus itself. Just savings from the

:57:10.:57:13.

reforms is not an awful lot of money, so I hope you can clarify

:57:14.:57:17.

that point. Secondly, it is an Local Authorities themselves will be

:57:18.:57:21.

keeping what they make of the New Homes Bonus or will it be

:57:22.:57:25.

distributed nationwide from one part on a needs basis? If so he is

:57:26.:57:30.

reinforcing the inequality because that New Homes Bonus is based on

:57:31.:57:34.

council tax rates already, so he is reinforcing the inequality that

:57:35.:57:38.

already exists in this country. What I can tell the honourable lady

:57:39.:57:42.

is that for her local council redcurrant Cleveland, the precept

:57:43.:57:49.

next year could raise 2.2 million. -- Redcar and Cleveland. The numbers

:57:50.:57:55.

perhaps considerably higher than what she may think at the moment. In

:57:56.:58:01.

terms of her questions regarding the New Homes Bonus. The New Homes Bonus

:58:02.:58:08.

is being reformed, it is staying in place. The bonus which currently is

:58:09.:58:15.

for the equivalent of six years of band D council tax will fall

:58:16.:58:19.

gradually from five years to four years but the essential principles

:58:20.:58:23.

remain the same. The savings that are generated from that change from

:58:24.:58:33.

six to four, the 400 ?240 million pot will be distributed among those

:58:34.:58:37.

authorities that provide social care services that will be done on needs

:58:38.:58:44.

formula. East Northamptonshire Council are

:58:45.:58:49.

firmly engaging with the Government's housing growth agenda.

:58:50.:58:52.

Will he undertake to consult fully with them on any proposed changes to

:58:53.:58:58.

the New Homes Bonus? It is essential that infrastructure and services

:58:59.:59:02.

keep up with the pace of housing growth. I particularly say that

:59:03.:59:05.

because the level of development is so significant in our area and it

:59:06.:59:15.

has high costs associated with that. Again, my honourable friend

:59:16.:59:20.

highlights the importance of new homes bonus to meet some of those

:59:21.:59:24.

additional pressures, and that's why by having some of this reform we

:59:25.:59:27.

make sure we've kept the principle that can help with those authorities

:59:28.:59:31.

that are doing the right thing and building those times. My honourable

:59:32.:59:34.

friend asked me specifically about consulting on the changes. I should

:59:35.:59:40.

point out we started that conversation, it started in December

:59:41.:59:44.

2015 and is now complete, however I think what he might be thinking

:59:45.:59:47.

about is that I did say there was one other potential new change which

:59:48.:59:51.

is about whether new homes bonus should be available if homes,

:59:52.:59:55.

planning permission is granted an appeal.

:59:56.:00:04.

Javid this morning the children in Birmingham wake up to a ?20 million

:00:05.:00:12.

cut in the school funding. My son pulse at school already has 30

:00:13.:00:22.

children in his class and he has SPN provision that will be taken away.

:00:23.:00:30.

I'm here to tell him that the social care funding disparity that exists

:00:31.:00:34.

across this country deserves exactly the same redistribution and in his

:00:35.:00:41.

constituency of Bromsgrove, the older adult weekly rate in care

:00:42.:00:46.

homes is ?100 less than in the Secretary of State's constituency in

:00:47.:00:54.

Surrey. Does the Secretary of State stand in front of me and tell me

:00:55.:00:59.

that it's OK that his constituents already get ?100 a week less than

:01:00.:01:05.

those of his from bench colleagues who live in leafy areas? Mr Deputy

:01:06.:01:15.

Speaker, first of all, the Honourable Lady in referring to her

:01:16.:01:23.

local area Birmingham, rightly so. She mentioned my constituency of

:01:24.:01:27.

Bromsgrove which is next door. I think she was trying to demonstrate

:01:28.:01:32.

that Bromsgrove gets more per head on average. No, no. I'm comparing

:01:33.:01:39.

Bromsgrove to Birmingham and it gets on average a lot less than

:01:40.:01:45.

Birmingham per head and that is noticed locally. The Honourable Lady

:01:46.:01:58.

, I get wider point was about the distribution of funding. Whether our

:01:59.:02:06.

areas where less money can be raised locally because of the precepts of

:02:07.:02:10.

the council tax base, that is why we have introduced the care fund. With

:02:11.:02:17.

today's announcement it will help Birmingham significantly to the

:02:18.:02:22.

precept, but Birmingham will benefit from the further ?240 million which

:02:23.:02:30.

is allocated based on needs. May I welcome the announcement about the

:02:31.:02:34.

fair funding review which might Honourable friend has been pushing

:02:35.:02:38.

forward for a long time and may I welcome the additional funding that

:02:39.:02:43.

is being provided to date, but can I add my voice to those who call for a

:02:44.:02:47.

proper cross-party solution to this extremely important issue. Can I

:02:48.:02:53.

also asked my right honourable friend whether he has discussed with

:02:54.:02:58.

the member from Nuneaton and the issue in Staffordshire where the

:02:59.:03:02.

problems with the better care fund are leading to substantial

:03:03.:03:06.

reductions in, for instance, drug and alcohol services which

:03:07.:03:08.

inevitably will place greater burdens on adult social care and the

:03:09.:03:18.

NHS. My honourable friend highlights the importance of this the funding

:03:19.:03:23.

review, being thorough and looking at all of the issues carefully and I

:03:24.:03:28.

wholeheartedly agree with that. He also echoed the desire of the

:03:29.:03:32.

Chamber today, which I welcome for parties to work together on adult

:03:33.:03:35.

social care, given the importance to all about constituents. -- all of

:03:36.:03:49.

our constituents. The situation in Staffordshire, the local minister is

:03:50.:03:54.

looking at it and I am discussing it with him. I had a letter from one of

:03:55.:04:05.

my constituents. He said that the councils can't collect money until

:04:06.:04:14.

after winter, so what action will be taken to tackle the winter crisis?

:04:15.:04:21.

First of all the changes we've announced today, although the

:04:22.:04:23.

Honourable Lady is absolutely right that it is for the next tax year

:04:24.:04:30.

which begins in April, it is something I know is usually welcomed

:04:31.:04:35.

by many local authorities. It allows them to plan because those were the

:04:36.:04:38.

two particular years where they felt they had the biggest gap because the

:04:39.:04:44.

way the better fund was profiled, the full amount doesn't kick in

:04:45.:04:47.

until the end of this Parliament. So it is something that planning can be

:04:48.:04:58.

done and the certainty it will provide will allay some concerns. In

:04:59.:05:11.

her constituency, forbid years 2017-18, a significant amount of

:05:12.:05:14.

money will be raised that will make a difference. When considering the

:05:15.:05:24.

financial settlement, but the secretary of State agree that

:05:25.:05:26.

improving efficiency should be a priority? And how will he encourage

:05:27.:05:32.

local authorities to move from a two tier structure to a unified one? His

:05:33.:05:42.

general point about efficiencies is absolutely correct and that is why

:05:43.:05:45.

today I have praise those local authorities that have shown they can

:05:46.:05:51.

spend less money and in many cases improve public services. I've also

:05:52.:05:55.

talked about the work that my department and the health Department

:05:56.:05:58.

are doing together to work on the integration of adult social care and

:05:59.:06:03.

to try to promote that more locally. He has asked me specifically about

:06:04.:06:07.

the structure of local authorities and this is something government is

:06:08.:06:10.

responsive to. We will listen to local authorities. A number of them

:06:11.:06:17.

have come forward with plans and we will look at them closely. Today as

:06:18.:06:22.

every day over 300 people will present at Addenbrooke's A that

:06:23.:06:29.

serves Cambridge. That is 50% more than just a few years ago.

:06:30.:06:34.

Shamefully at least 60 of them will not be seen within four hours. It's

:06:35.:06:38.

almost one o'clock now so they will be seen until five o'clock this

:06:39.:06:42.

afternoon. And that is because of the problem with delayed transfers

:06:43.:06:49.

of care. That is a problem because Cambridge county council chose not

:06:50.:06:53.

to use the precept this year. In county council election the next

:06:54.:06:56.

year it is highly likely that will occur in lots of other places which

:06:57.:06:59.

means the money won't be available in lots of places. Can I heard each

:07:00.:07:08.

-- and I urge you not to pass the buck to local government but to

:07:09.:07:11.

listen to members from across the house. He has expressed some warm

:07:12.:07:16.

words, but can I pin him down and asking what is he going to do about

:07:17.:07:23.

this? I think it is important, if the Honourable gentleman agrees with

:07:24.:07:30.

me, if he believes in the power of localism, it is a job of local

:07:31.:07:41.

government. Regarding the precept, the decision should be made at the

:07:42.:07:47.

local level. Cambridgeshire and Peter Shah have reached a devolution

:07:48.:07:52.

deal. By May next year they will have a directly elected mayor. I

:07:53.:08:09.

think they are in a good position to look a devolution powers and see how

:08:10.:08:15.

they can improve local services including adult social care. I think

:08:16.:08:27.

there are the same number of people here as the world when I first

:08:28.:08:35.

started bobbing. In my constituency town of Bexhill I was told we have

:08:36.:08:39.

more over 85 than in any town in Western Europe. Many would have

:08:40.:08:47.

moved to Aesop six and as a result council tax increases are a

:08:48.:08:49.

challenge not just of them but for the rest of those in East Sussex.

:08:50.:09:03.

Can I ask the Secretary of State that dealer-macro whether a National

:09:04.:09:14.

Front will -- whether a national fund will alleviate the problem?

:09:15.:09:19.

There needs to be the right balance between national funding and adult

:09:20.:09:23.

social care and local funding through council tax. The increased

:09:24.:09:33.

flexibility on the precept will help East Sussex, his local authority,

:09:34.:09:37.

but also the change in the grant through the extra 240 million, that

:09:38.:09:42.

will help East Sussex. He is right to say, and I think this is what he

:09:43.:09:47.

has implied, this is welcome short-term news, but there was a

:09:48.:09:52.

much longer-term issue and that is exactly something the government

:09:53.:09:59.

will be concentrating on. We have two points of order. The art exactly

:10:00.:10:13.

the same, more or less. Let's start with Christian. Mr Deputy Speaker,

:10:14.:10:28.

you will be aware that there is a proposal to close half of the job

:10:29.:10:36.

centres in Glasgow. Yesterday was day seven and the information at all

:10:37.:10:43.

on the DW website refers to this matter. Today is day eight there is

:10:44.:10:49.

no information on DWP website in relation to the public consultation

:10:50.:10:53.

on the proposed closure of half the job centres in our city. That is a

:10:54.:10:58.

great concern because we are now entering the Christmas and New Year

:10:59.:11:03.

period where public consultation would be cut already. This

:11:04.:11:09.

consultation is a moral as. It is showing contempt for not only

:11:10.:11:13.

Honourable members of this house, but the general public at large.

:11:14.:11:18.

Could a minister come before the house today to outline the processes

:11:19.:11:23.

of public consultation on the intended job centre closures in

:11:24.:11:29.

Glasgow? My understanding is that this was dealt with by a the Deputy

:11:30.:11:37.

Speaker yesterday. I understand the importance of the matter and I think

:11:38.:11:41.

you are aware there is a debate on Tuesday in Westminster Hall at

:11:42.:11:45.

4:30pm, which would be the right avenue to pursue it. If I now come

:11:46.:11:55.

to Stuart Malcolm. When this issue was raised by myself I think the

:11:56.:11:59.

leader of the house inadvertently misled members when he claimed that

:12:00.:12:02.

the dispatch box that the DWP was actively consulting on the issue.

:12:03.:12:08.

This is forced. There is no consultation. I can't find the

:12:09.:12:12.

consultation because it doesn't exist, so can you perhaps try and

:12:13.:12:16.

find an opportunity sometime this afternoon for the deputy leader to

:12:17.:12:19.

come back and correct the record from the dispatch box? It's not for

:12:20.:12:24.

a matter for the job to correct the record, but if there was an

:12:25.:12:29.

inaccuracy in the statement, you have put the point of view to say it

:12:30.:12:33.

was not correct what was said. It is a matter for the leader of the house

:12:34.:12:37.

and I'm sure if he feels it is wrong, it will be up to the leader

:12:38.:12:41.

to correct that, but at least, if nothing else, this Chamber is aware

:12:42.:12:46.

of it, I am aware of it, and as I said just before, there is a debate

:12:47.:12:51.

next Tuesday, which I'm sure that this would have gone away and you

:12:52.:12:54.

will be able to bring that point forward once again. Thank you Mr

:12:55.:13:05.

Deputy Speaker. I need to bring to the house is a troubling matter. One

:13:06.:13:17.

of the issues that has been corporate lobbying that has cast a

:13:18.:13:24.

dark shadow over the political process. A brief was circulated on

:13:25.:13:31.

the 13th of December by a representative of the large pub

:13:32.:13:38.

companies who wish to be allowed for their members to convert pounds into

:13:39.:13:41.

supermarkets without needing planning permission. They circulated

:13:42.:13:46.

a briefing to some MPs that made a forced claim that was then repeated

:13:47.:13:51.

by a minister at the dispatch box for a reason for not accepting

:13:52.:13:53.

amendments. Something that Honourable members were influenced

:13:54.:13:59.

by in the way they voted. The minister said on Tuesday, and I

:14:00.:14:03.

quote, a briefing note from the British beer and Pub Association

:14:04.:14:06.

makes the point that removing permitted development would not only

:14:07.:14:09.

stop the conversion of pubs into supermarkets and whatever else they

:14:10.:14:14.

will want to stop, but might prevent pubs from doing improvement works to

:14:15.:14:18.

the premises which we would not want. I challenge the minister who

:14:19.:14:22.

then said he is aware of what they are, but I tend to make the approach

:14:23.:14:27.

that when I see briefings, I look at the points they make. If they make a

:14:28.:14:30.

sensible point, they are worth looking at. The BB PA made a false

:14:31.:14:50.

claim. It's troubling that... Order! They are meant to be short points.

:14:51.:14:54.

Do you want to reply or shall we move on? Can I just say to members,

:14:55.:15:00.

please, try and bring it briefly and quickly to the attention of the

:15:01.:15:04.

house. If there is significantly something wrong in what the Minister

:15:05.:15:09.

of State said for planning and London, I'm sure that the Honourable

:15:10.:15:18.

member will want to put the record straight. You have brought it to the

:15:19.:15:22.

attention of the house, it's on the record now and it is not a matter

:15:23.:15:26.

for the chair, as you well know when you raise that point of order, but

:15:27.:15:31.

we have allowed it to be done. It's on the record, it is up to the

:15:32.:15:35.

Minister to reflect on what you have set. I'm not going to continue the

:15:36.:15:40.

debate. I know -- I'm now going to move on.

:15:41.:15:47.

Can I merely ask your advice, with this corruption of the legislative

:15:48.:15:53.

process which was inadvertent on the part of the minister... What can he

:15:54.:15:58.

advise that we do to make the British beer and Pub Association

:15:59.:16:02.

apologise, to stop this kind of corruption of our legislative

:16:03.:16:07.

process in the future? I can't do that, I'm the chair, I can't decide

:16:08.:16:11.

if it was correct or incorrect. You put it on the record, it is

:16:12.:16:15.

therefore all to see all to recognise and I know the Minister

:16:16.:16:18.

well and if the minister was significantly wrong, I'm sure he

:16:19.:16:22.

will want to put that right. I can't do more than that. I am not

:16:23.:16:27.

responsible for the accuracies and inaccuracies, I can only help on how

:16:28.:16:31.

we can move that one. I don't think you can do more than you have done

:16:32.:16:35.

today. I don't think he will give up today either on this matter, that's

:16:36.:16:40.

one thing I am assured on. Thank you, and I'm sorry I haven't

:16:41.:16:44.

given you notice of the point of order but it occurred today during

:16:45.:16:50.

questions. We had two very important departments, the culture, media and

:16:51.:16:53.

sport Department and the international trade Department. We

:16:54.:17:00.

tried to cram in in an hour two departments, the topical questions

:17:01.:17:04.

only lasting for seven minutes. It clearly didn't work. I'm pleased the

:17:05.:17:08.

leader of the houses in his place. There were many members that were

:17:09.:17:13.

left disappointed on one able to scrutinise the Department date

:17:14.:17:18.

coming to do. I don't know if this is something, Mr Deputy Speaker, you

:17:19.:17:23.

control or some other organisation, but it would seem sensible if we

:17:24.:17:27.

could go back to having an hour for culture, media and sport and an hour

:17:28.:17:30.

for international trade. As you know it's not a matter for

:17:31.:17:34.

us, but a matter for the normal channels to have a discussion. I'm

:17:35.:17:38.

sure that can be reflected on with the Leader of the House, I know what

:17:39.:17:42.

a great man he is a manner that will be looked into as a matter of and

:17:43.:17:44.

duty. OK. The Leader of the House is now

:17:45.:17:54.

present, I wonder if you would let him correct the record from my point

:17:55.:18:00.

earlier. If the lady of the willing to say so I'm always willing, but if

:18:01.:18:07.

not I've got a very... Sorry. It's up to the Leader of the House as

:18:08.:18:14.

much as me. I've also got a very, very patient, and whose patience is

:18:15.:18:19.

running thin at the moment, wants to make his presentation. He's going to

:18:20.:18:22.

wear the carpet out, he's been going up and down the carpet waiting to

:18:23.:18:31.

present his Bill. Mr Keith Vaz. Diabetes inpatient care Bill. Second

:18:32.:18:37.

reading what day? 24th of February, 2017. 24th of February, 2017, thank

:18:38.:18:45.

you. We now come to the backbench moment

:18:46.:18:50.

on the creation of the financial dispute resolution platform.

:18:51.:18:58.

Thank you, Mr Deputy Speaker. I rise to move the motion in my name and

:18:59.:19:03.

that I other honourable members, and in time-honoured fashion can I thank

:19:04.:19:08.

the backbench committee for allowing us to bring this motion to the main

:19:09.:19:14.

chamber. I expect that many honourable friends and members will

:19:15.:19:18.

wish to raise constituency matters and many of you have constituents

:19:19.:19:26.

who have had mis-selling and loan dealings with the banks, and we are

:19:27.:19:31.

trying today to move beyond those individual cases, serious as they

:19:32.:19:35.

are, to trying to find some broad, permanent resolution system.

:19:36.:19:41.

Can I also thank, while I'm here, the honourable member for Berkshire,

:19:42.:19:51.

my predecessor as chair of the AP GG. The AP GG rules out of the whole

:19:52.:20:00.

issue of interest rate hedging product mis-selling. We can lay this

:20:01.:20:06.

that the Dorrans many different banks, Clydesdale, RBS, HBOS, HSBC

:20:07.:20:14.

and so on. But what I really want to try and direct to the Minister today

:20:15.:20:20.

is that after eight years of dealing with this problem, we need to look

:20:21.:20:25.

to the future and some more permanent resolution, because what

:20:26.:20:31.

is being affected is not just individuals, I suspect many

:20:32.:20:35.

honourable members will have cases where, as I have, where the

:20:36.:20:38.

individuals who were affected, it's not just their business. It's not

:20:39.:20:42.

just that the money was lost, it is the fact of the impact on mental

:20:43.:20:48.

health, which is very serious. I am very grateful to the honourable

:20:49.:20:55.

member for giving way and thank him for raising this important issue.

:20:56.:20:59.

Will he also agree along with all those people who suffered horrendous

:21:00.:21:02.

loss of their business on their livelihoods, we also need to think

:21:03.:21:06.

about whistle-blowers, who are often incredibly brave people who risk

:21:07.:21:10.

everything to expose wrongdoing, they need to be properly treated as

:21:11.:21:14.

well? I think the honourable member makes

:21:15.:21:20.

a very fair point. In fact, often, from my experience, those who have

:21:21.:21:25.

suffered most in terms of mental stress have been those very

:21:26.:21:28.

whistle-blowers, who started off trying to present justice to the

:21:29.:21:32.

community and the banking world and small businesses and ended up losing

:21:33.:21:37.

jobs, losing family, losing partnerships and are still suffering

:21:38.:21:42.

to this day. But the issue, let me say, is also an economic one. I will

:21:43.:21:47.

say this to the Minister. We have eight years where though there has

:21:48.:21:53.

been economic growth, levels of productivity have been poor if not

:21:54.:21:57.

flat-lining. I think you could lay a lot of that at the underperformance

:21:58.:22:02.

of the small business sector. It was not just individual businesses that

:22:03.:22:07.

had been affected by mis-selling and lack of resolution, that has carried

:22:08.:22:11.

on to a lack of investment in new businesses. It added to important

:22:12.:22:17.

entrepreneurs withdrawing from businesses. Unless we find some

:22:18.:22:21.

permanent resolution, we will not be able to create the economic growth

:22:22.:22:24.

that I know all of us in this house would like to see. I will give way

:22:25.:22:28.

first my friend here. I thank my honourable friend for

:22:29.:22:30.

giving way. He's right that a number of us have constituency cases. He

:22:31.:22:37.

will be aware of my constituent Neil Mitchell whose business was forced

:22:38.:22:40.

into administration and finds himself almost trying to take

:22:41.:22:46.

private legal action. Does he share my disappointment at the lack of

:22:47.:22:58.

willingness for RBS to enter mediation and hope that these

:22:59.:23:01.

motions can be taken forward from his proposal?

:23:02.:23:05.

I take my honourable friend's point. We have so many of these individual

:23:06.:23:11.

cases, and it goes beyond, it cuts across all the nations of the United

:23:12.:23:17.

Kingdom. All members and all parties have these cases unknowingly

:23:18.:23:20.

desperately to find some permanent resolution.

:23:21.:23:25.

I thank my honourable friend for giving way. My honourable friend

:23:26.:23:29.

made a very good point about small business and encouraging small

:23:30.:23:32.

business. It's very important we get a fair deal for small business. He

:23:33.:23:37.

will be aware of the case in my constituent, who was looking to

:23:38.:23:42.

refinance at a preferential rate but was faced with high exit fees and

:23:43.:23:46.

termination clauses that had not been made clear in the terms and

:23:47.:23:50.

conditions. That's something that is crucial for small business and my

:23:51.:23:53.

constituent. Indeed. I think that comes to the

:23:54.:23:59.

nub of the issue, the imbalance in power between an individual small

:24:00.:24:06.

business and the bank. I thank my honourable friend for

:24:07.:24:10.

giving way it, I also have a constituent in a similar situation.

:24:11.:24:15.

He rightly talks about the imbalance, because his business was

:24:16.:24:19.

put under by the Royal Bank of Scotland, but he found time to take

:24:20.:24:25.

-- trying to take legal action was almost impossible because the Royal

:24:26.:24:28.

Bank of Scotland, is bailed out by the taxpayer, within a stronger

:24:29.:24:31.

financial position than he was to do that. An alternative mechanism at

:24:32.:24:36.

least gives a real chance to these businesses are taking on these

:24:37.:24:40.

massive banks which the public have bailed out.

:24:41.:24:43.

Indeed. What is clear in Scotland on that point, and it may be true for

:24:44.:24:48.

other parts of the United Kingdom, is the major banks have indeed

:24:49.:24:54.

signed up many solicitors practices, which makes it almost impossible to

:24:55.:24:58.

find a lawyer to represent you, even if you wanted to take action against

:24:59.:25:03.

a bang, difficult though that would be given their financial ability.

:25:04.:25:10.

I am very grateful, he's being extremely reasonable and allowing

:25:11.:25:15.

interventions. Would he agree the absence of a clear dispute

:25:16.:25:18.

resolution process actually incentivises bad behaviour and

:25:19.:25:24.

practice, if the banks know there is no proper mechanism to challenge

:25:25.:25:27.

wrongdoing, then it's thing courage in that bad behaviour?

:25:28.:25:36.

Usually up to 15 minutes to speak, I have a bit of flexibility, but just

:25:37.:25:43.

to warn members I'm going to make sure of one has a fair shout.

:25:44.:25:49.

I thank you. For that reason, having been reasonably accommodating I will

:25:50.:25:52.

try to press on and get to the nub of my argument. I think in terms of

:25:53.:25:56.

permanent resolution of the problem we need three different mechanisms.

:25:57.:26:04.

We need some kind of shift in the legal onus on banks to provide a

:26:05.:26:07.

duty of care or good faith in the way they deal particularly with

:26:08.:26:12.

business customers. I know that is a broad debate, and I know over the

:26:13.:26:16.

years the banks have been unwilling to accept a narrow duty of care.

:26:17.:26:22.

It's open for debate but I do think that we need to redress the balance

:26:23.:26:26.

between major banks and small business clients, by providing some

:26:27.:26:31.

kind of mechanism within the legal onus on how banks behave. I would

:26:32.:26:35.

even accept initially of the banks were prepared to come forward

:26:36.:26:40.

themselves with some solution on this. But I think when it look that.

:26:41.:26:47.

Secondly, given that many banks, given many small companies end up in

:26:48.:26:52.

insolvency, we need to look at a more balanced insolvency practice,

:26:53.:26:56.

in order to remove the possibility banks all lenders are tempted to

:26:57.:27:02.

force them into unnecessary or premature insolvency. And we knew

:27:03.:27:08.

and permanent redress system for banks and small businesses that are

:27:09.:27:12.

in dispute. In effect, putting those three together we are changing bank

:27:13.:27:18.

culture. In order to build some common ground with the Minister, I

:27:19.:27:23.

hope, I think the Government has already moved some way in

:27:24.:27:26.

recognising this issue. If you look at the impact assessment statement

:27:27.:27:33.

the Government provided for proposing the establishment of a

:27:34.:27:37.

small business Commissioner, let me quote from the impact statement from

:27:38.:27:41.

the Government. It says "the Government is concerned that this

:27:42.:27:45.

small firms negotiating a contract with the larger business can be

:27:46.:27:49.

challenging. The Government has been told that small businesses often

:27:50.:27:55.

feel intimidated and rather than walking away from a proposed

:27:56.:27:59.

contract or refusing to agree a change. There is concern larger

:28:00.:28:04.

firms, for that Reid Banks, sometimes use their market power to

:28:05.:28:12.

impose on favourable terms. " That I think the whole issue of the hedging

:28:13.:28:17.

products, sold to small businesses during the economic boom in 2006 -

:28:18.:28:24.

08. The Government has recognised the general problem. It's a matter

:28:25.:28:29.

of how we resolve it. I quote again, just to show I think there is a

:28:30.:28:33.

broader political agreement on this, right and left. Can I quote from

:28:34.:28:40.

that a member of the Government benches, the member for Camborne

:28:41.:28:48.

Redruth who wrote a piece for the free enterprise group three years

:28:49.:28:53.

ago. Let me quote. His pieces defending the rights of those who

:28:54.:28:58.

take risks. He says "Over the years the banks have contracted very

:28:59.:29:03.

extended their rights through their standard terms and conditions to

:29:04.:29:09.

give LPA receivers general powers of sale, to set aside the limit on the

:29:10.:29:19.

fees they charge and cut costs on the borrower. They've moved to grant

:29:20.:29:23.

themselves the right to peacefully re-enter properties of which they

:29:24.:29:27.

can take charge. They contract very extend the power taken by the banks

:29:28.:29:33.

which goes well beyond what was reasonably envisaged in the property

:29:34.:29:39.

act 1985." In other words the banks have gradually extended their powers

:29:40.:29:42.

of receivership and that has made it increasingly difficult for small

:29:43.:29:45.

companies in financial difficulties to get re-dress. I think that's led

:29:46.:29:58.

to the whole issue behind the RBS GRG that's come back into the domain

:29:59.:30:06.

with the report from the FCA. The Minister I think will tell us that

:30:07.:30:10.

ultimately if there is to be a change in the re-dress process, it

:30:11.:30:14.

has to come from the Financial Conduct Authority. To that end, the

:30:15.:30:24.

APPG has been consulting with them and I raised the matter with Mr

:30:25.:30:30.

Andrew Bailey, the new chief executive of the FCA when he

:30:31.:30:32.

appeared before the Treasury Select Committee. I asked him to draw any

:30:33.:30:38.

relevant conclusions from the experienced the FCA has had with the

:30:39.:30:43.

banks in drawing up ad hoc processes of re-dress for the various

:30:44.:30:46.

mis-selling schemes that have taken place. I asked general conclusions

:30:47.:30:52.

he drew. He said the problem goes back to the beginning, which is

:30:53.:30:58.

where there is an outside, where the banks are outside the regulatory

:30:59.:31:01.

perimeter, as much of this mis-selling was conducted. These

:31:02.:31:09.

schemes outside the regulatory perimeter... We've learned from the

:31:10.:31:14.

experience, coming late to it, that businesses feel they have not had

:31:15.:31:17.

their say in court. Now they do not want to have a little day in court

:31:18.:31:23.

because it's very expensive. But what I conclude from this is that

:31:24.:31:27.

it's not satisfactory from the point of view of the FCA, the ad hoc

:31:28.:31:33.

procedures we've heard today, not satisfactory because the FCA has

:31:34.:31:37.

been involved in creating a lot of these bespoke processes. We have

:31:38.:31:41.

discussed this on the board of the FCA a number of times. Were there to

:31:42.:31:44.

be a mechanism that could substitute for these ad hoc procedures, rather

:31:45.:31:51.

like the ombudsman, but for more complex cases, because corporate

:31:52.:31:53.

cases are often more complex, this would be a big step forward. From

:31:54.:31:59.

the point of view of these things, we are creating a lot of work for

:32:00.:32:03.

ourselves, the FCA, however I am very sympathetic to Mr Bailey to the

:32:04.:32:07.

people involved. So we have to do it. If there were to be a process

:32:08.:32:14.

that could substitute for the ad hoc processes... They would be happy to

:32:15.:32:15.

look at that. Were there to be a mechanism that

:32:16.:32:29.

could substitute rather than like the ombudsman for more complex

:32:30.:32:32.

cases, that is what they would support. We are bringing forward the

:32:33.:32:39.

idea of a tribunal. At this stage it is a generic proposal. There are

:32:40.:32:43.

issues to be discussed. It also crosses the boundaries of the

:32:44.:32:51.

devolved administrations. If we went down this road, they might have to

:32:52.:32:55.

be different procedures in Scotland. The aisle financial issues. My own

:32:56.:33:01.

view is that since we are dealing with ree dress with the SCA has

:33:02.:33:04.

designated win in the bank has been involved in the selling, we are

:33:05.:33:11.

already in the territory where a bank is going to pay and any

:33:12.:33:17.

permanent tribunal system will be funded by the bank in that

:33:18.:33:24.

circumstance. We are open into a general discussion with government

:33:25.:33:29.

on how to proceed with this, but the backing in general terms with the

:33:30.:33:33.

SCA is there, so it's a matter of the detail. Why is this important?

:33:34.:33:38.

Because the issue has not gone away. We are now in a situation where the

:33:39.:33:46.

Giorgi situation from RBS is going to come back in the public domain.

:33:47.:33:51.

The Royal Bank of Scotland subsequently has now put forward a

:33:52.:33:58.

new ad hoc siege for dealing with those who are submitting complaints.

:33:59.:34:03.

Those small businesses who were put into GR G. We have a report, not yet

:34:04.:34:16.

finalised by the SCA where they have taken technical advice. The SCA has

:34:17.:34:20.

found there was a conflict of interest involved in how RBS handled

:34:21.:34:25.

the cases of companies put into GRG, in that that part of the bank that

:34:26.:34:31.

was taking over the property from solvent companies and the selling

:34:32.:34:36.

was part of the GRG group. The bank, in effect, was putting companies

:34:37.:34:42.

into southern sea, taking the property, handing it over to another

:34:43.:34:47.

part of the bank and generating cash there. Given this issue has

:34:48.:34:50.

reappeared and there is a public debate over the nature of the

:34:51.:34:55.

redress system, then we are not looking at legacy items now, we're

:34:56.:35:00.

looking at a future situation with the Bank of Scotland, the Royal Bank

:35:01.:35:08.

of Scotland is creating an ad hoc redress system which we need to

:35:09.:35:13.

ensure is the correct one. The bottom line for the minister is

:35:14.:35:17.

there is now an ongoing process of debate. There was a general

:35:18.:35:22.

consensus we need a permanent resolution system. You can go beyond

:35:23.:35:33.

that and look at insolvency law. It's the government to join with us

:35:34.:35:36.

to make sure that resolution process is provided. We will have up to

:35:37.:35:51.

eight, if there's more, will have to impose limit. I'd like to speak as

:35:52.:35:59.

the chairman of the alternative dispute resolution. We are about to

:36:00.:36:20.

embark with his British Beer and Pub -- with his APPG. The bit of his

:36:21.:36:25.

motion that I wish to concentrate on is the bit that refers to the

:36:26.:36:33.

creation not of ad hoc compensation schemes, but a long-term effective

:36:34.:36:36.

and timely dispute resolution mechanism that can be used to help

:36:37.:36:42.

solve these sorts of issues. The reason for doing that, I think he

:36:43.:36:49.

has set out very admirably, but I think what I will say to him is that

:36:50.:36:54.

actually, that dispute mechanism is actually already the and it is there

:36:55.:37:02.

in the form of the alternative dispute resolution regime. Come on

:37:03.:37:08.

to say something about that in just a second. Businesses including S M

:37:09.:37:16.

es are left with no option except prohibitively expensive appearances

:37:17.:37:20.

in court and one of the great advantages that the alternative

:37:21.:37:25.

dispute resolution system brings is the potential to reduce the costs

:37:26.:37:30.

that are involved in doing this. Now, this is not something that is

:37:31.:37:38.

strange to the financial services sector. There are a whole number of

:37:39.:37:41.

commercial sectors that automatically include alternative

:37:42.:37:45.

dispute resolution clause is within the commercial contracts and we

:37:46.:37:51.

indeed APPG held a meeting on this quite recently where we looked at

:37:52.:38:02.

how ADR could be incorporated within the system, how it could be used

:38:03.:38:06.

more often. We looked at the commercial area in quite substantial

:38:07.:38:09.

detail. One of the great things we were able to do with the APPG was to

:38:10.:38:15.

bring together what is quite disparate body of people who operate

:38:16.:38:20.

in the ADR feel to see if there were any common threads between them in

:38:21.:38:24.

approaching disputes like the one has mentioned in taking it forward.

:38:25.:38:30.

The good news that there was quite a lot of agreement about what we were

:38:31.:38:35.

aiming for, even though some of the methods of getting there was

:38:36.:38:45.

slightly different. For us, ADR includes arbitration, mediation,

:38:46.:38:48.

adjudication, expert determination, dispute boards and online dispute

:38:49.:38:55.

resolution. We also looked at the examples of how they could be

:38:56.:39:01.

incorporated in how they work being incorporated by financial services

:39:02.:39:07.

sectors in their contracts. The good news from his point of view is that

:39:08.:39:11.

they were being incorporated already into the contracts on what we needed

:39:12.:39:15.

to do was put pressure on them to include them as a matter of course

:39:16.:39:21.

in the contracts because it helps to solve these disputes. Of course.

:39:22.:39:28.

Could he clarify which sectors of the financial services sector work

:39:29.:39:35.

incorporated? Was it retail business to business that were incorporating

:39:36.:39:38.

ADR? I haven't seen many commercial contracts with ADR clauses from the

:39:39.:39:46.

banks. From memory, it was business to business that primarily included

:39:47.:39:50.

that, but there is no reason it can't include the business to retail

:39:51.:39:57.

sector as well because it holds open a great deal of ability for

:39:58.:40:04.

individuals to bring cases that are quite complex, but in a way that

:40:05.:40:07.

doesn't involve going to be courts, which I will explain in just a

:40:08.:40:17.

second. In fact, let me move on to that as we are running out of time

:40:18.:40:24.

for this. We all know that trying to bring a case to the court is a very

:40:25.:40:31.

expensive business. It requires extremely expensive lawyers and what

:40:32.:40:37.

the arbitration process or the mediation process holds out is the

:40:38.:40:45.

ability for an individual to sit in arbitration and mediation in order

:40:46.:40:49.

to bring the dispute to a much early resolution. Now you can say that

:40:50.:40:56.

this doesn't take away the need for the involvement of the court and

:40:57.:41:02.

that is absolutely true. The awards of the arbitration panel or of the

:41:03.:41:06.

mediator do have to be enforced by the courts and the courts do have

:41:07.:41:10.

that role there, but that is a long stop for the ADR process and it is

:41:11.:41:22.

one I think we will see more infrequently being brought into

:41:23.:41:26.

play. Lord Justice Briggs has commented that he would prefer to

:41:27.:41:30.

seek alternative dispute resolution is not called alternative dispute

:41:31.:41:35.

resolutions, that the alternative is taken out of them and it's just

:41:36.:41:39.

called dispute resolutions, which I think fits well with our own view of

:41:40.:41:44.

things. The other side of this is the issue of time and stress

:41:45.:41:55.

involved in taking forward cases within this sort of framework. It is

:41:56.:42:00.

absolutely true that the arbitration and mediation process does take away

:42:01.:42:03.

a lot of the stress of appearing in court and does allow for these sorts

:42:04.:42:08.

of issues to be settled in a much more friendly way. So I look forward

:42:09.:42:20.

to the work that our two APPG groups will be doing. I think the framework

:42:21.:42:24.

is already there. I think we need to encourage banks to include clauses

:42:25.:42:29.

within the commercial contracts in order that we can get back to ADR is

:42:30.:42:35.

becoming the standard mechanism for resolving disputes rather than just

:42:36.:42:39.

using the internal complaints procedures of the companies as the

:42:40.:42:44.

starting point and ending point of much of the discussion that taking

:42:45.:42:52.

place, and on that note I'm very happy to pass on to somebody else.

:42:53.:42:58.

Thank you, Mr Deputy Speaker. It is a follow-up to -- it is a pleasure

:42:59.:43:09.

to follow the honourable member. Can I welcome the motion tabled in the

:43:10.:43:14.

name of the Honourable member for East Lothian to which I've been

:43:15.:43:18.

pleased to add my name as a Labour member of Parliament to support the

:43:19.:43:21.

objective on a cross-party basis. The issue is one of great importance

:43:22.:43:26.

and the Minister has, I hope, a duty to this house to respond in a

:43:27.:43:30.

positive way to the very straightforward demands that are

:43:31.:43:34.

being made by the members today. Those very straightforward demands

:43:35.:43:38.

are that we establish a mechanism which is universal, which allows

:43:39.:43:43.

businesses and other people in non-regulated sectors to have an

:43:44.:43:48.

appeals mechanism for an independent review of the situation. That's an

:43:49.:43:53.

important motion and one which I support today. The demands are clear

:43:54.:43:58.

and the demands have not just come out of the blue, Mr the city

:43:59.:44:03.

Speaker. The motion itself refers clearly to the statements of Andrew

:44:04.:44:07.

Bailey of the FCA and the Treasury committee on the 20th of July 2016

:44:08.:44:11.

where his statement was that we needed to look at the fact that the

:44:12.:44:16.

ad hoc creation of compensation schemes within the SCA had not

:44:17.:44:20.

worked. That there was not a mechanism in place for many of the

:44:21.:44:23.

businesses that no doubt members will speak about today to find

:44:24.:44:30.

resolution. -- SPCA. These are businesses which are small

:44:31.:44:36.

businesses facing big banks that have time, money and expertise and

:44:37.:44:41.

have very often the patience to try to seek out the complaints that are

:44:42.:44:45.

being made. So I think that the motion today calling for an

:44:46.:44:52.

effective sustainable platform for commercial financial disputes is

:44:53.:44:57.

absolutely right and of its time. Although many financial firms may be

:44:58.:45:02.

regulated, businesses in commercial business is an and regulated

:45:03.:45:12.

business. Businesses do not have the same rights as consumers do. They

:45:13.:45:20.

have to rely on the ombudsman services which may not be equipped

:45:21.:45:24.

to deal with these problems. Businesses have to look at the

:45:25.:45:30.

potential of long protracted activity through the courts. All of

:45:31.:45:34.

this mitigates against what is effectively fairness when

:45:35.:45:40.

opportunities have been denied or when ROMs have been given. If we

:45:41.:45:45.

look particularly, Mr Deputy Speaker, in the time that we have at

:45:46.:45:49.

the areas I'm concerned about which is relating to the Royal Bank of

:45:50.:45:53.

Scotland, then we will remember before the minister response to it,

:45:54.:45:58.

this remains a bank in public ownership. It remains us as tax

:45:59.:46:01.

payers endorsing and acting on behalf of the bank. The Minister has

:46:02.:46:06.

a look at not just the complaints procedure that is being proposed by

:46:07.:46:14.

the member of East Lothian on behalf of the banking group, but also on

:46:15.:46:18.

behalf of the government and taxpayer for the services provided

:46:19.:46:21.

now and attitudes in response is taken by a bank that remains owned

:46:22.:46:28.

by me and every member of this house. Why does this matter? If we

:46:29.:46:40.

look at the fact that 12,000 companies have been pushed into the

:46:41.:46:44.

turnaround position which is called global restructuring, whether real

:46:45.:46:48.

pressures affecting businesses where the bank has acted unfairly and has

:46:49.:46:54.

recognised it has acted unfairly by providing a compensation scheme of

:46:55.:46:58.

its own, with no independent scrutiny of the scheme. No

:46:59.:47:07.

independent endorsement yet because as my honourable friend has said it

:47:08.:47:09.

has not yet been finalised. The Royal Bank of Scotland has a

:47:10.:47:18.

major commitment to those 12,000 businesses. Why does it matter?

:47:19.:47:22.

Because I want a detailed the case of my own constituent, Clive may of

:47:23.:47:27.

moulded North Wales. He has experienced at first hand the

:47:28.:47:32.

actions of the Royal Bank of Scotland, in relation to a

:47:33.:47:36.

government-sponsored scheme, the enterprise Finance guarantee scheme.

:47:37.:47:40.

He was the owner of a successful business, employing 100 people in

:47:41.:47:43.

North Wales at a construction company building houses, buildings

:47:44.:47:54.

and factories. He was approached by RBS and asked to take on board the

:47:55.:47:59.

enterprise Finance guarantee scheme, designed by the then Labour

:48:00.:48:02.

government to support the growth of businesses, not the closing down of

:48:03.:48:05.

businesses, through the difficult times of the recession in the early

:48:06.:48:14.

sorry, late part of 2008, 2009, period. The schema for Mr Mayweather

:48:15.:48:21.

is designed to support the expansion of his business. He believed. He was

:48:22.:48:27.

informed his overdraft, which he had always met, was not access was to be

:48:28.:48:37.

taken over by the Finance guarantee scheme and his business would now

:48:38.:48:42.

protect and develop his cash flow. That was a false owed by the Royal

:48:43.:48:46.

Bank of Scotland, because the moment he took the enterprise Finance

:48:47.:48:51.

guarantee scheme, the Royal Bank of Scotland placed the company into the

:48:52.:48:58.

distressed apartment at RBS and cut his overdraft immediately...

:48:59.:49:01.

I'm very grateful to the honourable member for giving way and it has

:49:02.:49:05.

been a pleasure to work on this with him, what I regard to be a scandal.

:49:06.:49:10.

What he's saying is an incredibly serious allegation. Not only as an

:49:11.:49:13.

individual destroyed but there is misuse of public in doing so.

:49:14.:49:18.

Absolutely. And I make that allegation here today for RBS. I

:49:19.:49:23.

think they have acted appallingly, Madam Deputy Speaker, regarding the

:49:24.:49:32.

treatment of my constituent. They were in the process of taking on new

:49:33.:49:36.

contracts, excellent cash flow and in over the overdraft limit. The

:49:37.:49:40.

moment Finance guarantee scheme was issued, the RBS took from the

:49:41.:49:44.

Government and money underpinnings that over draft, closed it down and

:49:45.:49:53.

ruined his business. The question of why that is important, in the short

:49:54.:50:00.

time I've got, is because Mr May exemplifies the little business, the

:50:01.:50:05.

small business that faces the big banks. He and his wife have spent

:50:06.:50:09.

two years, three years, four years arguing this case, with me as a

:50:10.:50:14.

member of Parliament, having meetings with RBS, looking at court

:50:15.:50:19.

cases, looking now at criminal activity, which has been reported to

:50:20.:50:23.

North Wales Police, because that are allegations of fraud, and which is

:50:24.:50:27.

being looked at by the CPS is currently reviewing the case, on

:50:28.:50:31.

behalf of concerns about how that bank has acted. There is no

:50:32.:50:36.

mechanism apart from his personal self determination and will to drag

:50:37.:50:41.

this case forward, and to hold RBS to account, for him to undertake

:50:42.:50:45.

that holding of RBS to account because the FSA cannot do that. He

:50:46.:50:49.

has to have that will himself, with the support of his family, and I

:50:50.:50:53.

hope his member of Parliament. That is not acceptable. That's why I

:50:54.:50:58.

support the honourable gentleman from East Lothian and that's why I

:50:59.:51:02.

think Mr May and businesses like him need that mechanism to make sure

:51:03.:51:05.

they get fairness when they face banks such as RBS, that treat those

:51:06.:51:11.

businesses with disdain. Madam Deputy Speaker on very glad to

:51:12.:51:15.

rise in this debate to support the motion and congratulate the

:51:16.:51:19.

honourable gentleman with whom I serve on the Treasury committee the

:51:20.:51:23.

East Lothian. It's not just in securing this debate but the

:51:24.:51:27.

excellent work is done in bringing forward the APPG. I'm grateful for

:51:28.:51:32.

the invitation. I'm want to make three points. The first about

:51:33.:51:35.

incentives, the second about the cost and accessibility of courts and

:51:36.:51:41.

the third about complexity. On the centres for bad behaviour,

:51:42.:51:44.

it's a matter I've touched on previously in the House,

:51:45.:51:50.

particularly in relation to liability. It is particularly

:51:51.:51:53.

appropriate that the House today is so well packed with members of the

:51:54.:51:56.

Scottish National party, because I know at least one member opposite

:51:57.:52:01.

will be glad if I say I recently attended the Adam Smith Institute,

:52:02.:52:05.

where I helped launch a book by Tyler Brett Goode speed, an American

:52:06.:52:10.

economist working in the UK, who wrote the book legislating and

:52:11.:52:18.

stability of 1772, which may seem irrelevant but it goes very much to

:52:19.:52:21.

the heart of what is wrong today, because what that book shows is that

:52:22.:52:28.

the Scottish banking system, as it was characterised by unlimited

:52:29.:52:31.

strict liability among the partners, had a very good, strong incentives

:52:32.:52:38.

for the owners of banks and staff of banks to behave well. I'm grateful

:52:39.:52:41.

to honourable members who are nodding in agreement. We have, very

:52:42.:52:46.

long way since of course, and not about to go back to free banking,

:52:47.:52:53.

but I would use a quote from an actor who I don't wish to name on

:52:54.:52:56.

this occasion. He's talked about his work and what he found. He said to

:52:57.:53:00.

me, I've examined around 100 individual cases, all of which had

:53:01.:53:06.

the same negative qualities. It's a case of bank salesmen deliberately

:53:07.:53:07.

withholding key information about withholding key information about

:53:08.:53:11.

the risks embedded in the hedging products they sell. The term hedging

:53:12.:53:17.

itself is misleading. Overall, the process is disgusting. Bank sold

:53:18.:53:21.

derivative products on top of loans to their clients, which those banks

:53:22.:53:25.

knew would render them less credit worthy at the point of sale, and

:53:26.:53:29.

therefore rendered the business more likely to fail. How this could be

:53:30.:53:35.

described as hedging by any financial organisation with a scrap

:53:36.:53:38.

of integrity is beyond me, he said, and I'm inclined to agree. He went

:53:39.:53:44.

on, this misleading use of language unfortunately, maintained by some of

:53:45.:53:49.

the experts who charge large fees to take the case to court, they miss

:53:50.:53:54.

out on key risks, the cases become far weaker, possibly to the point

:53:55.:53:58.

the case fails. At best the bargaining power of victims is a

:53:59.:54:02.

much reduced. It's that experience I want to pick up on. Because the

:54:03.:54:06.

second point is about the cost and accessibility of the court system,

:54:07.:54:09.

which I think points to why this debate is so important. We've both

:54:10.:54:18.

heard evidence, not only in our own constituencies, but from the

:54:19.:54:21.

authorities which have shown that the system that was set up was not

:54:22.:54:25.

adequate to the task at hand, and I'm sure many members of this house

:54:26.:54:30.

will have constituents whose businesses have been in great

:54:31.:54:33.

difficulty and whose lives have been affected, and found that system

:54:34.:54:36.

failed them. So however well-intentioned the authorities

:54:37.:54:39.

were in setting up the system, it has not worked well. We need to find

:54:40.:54:44.

some middle ground between the courts which are too expensive and

:54:45.:54:49.

complex, and which require expert evidence, which is often not

:54:50.:54:53.

available or too expensive to purchase equality, and the

:54:54.:54:56.

semiformal system which we found to have failed. I just would observe

:54:57.:55:00.

that looking at the courts and therein adequate seas and the

:55:01.:55:02.

necessity of avoiding them, it's an old problem. I think the Government

:55:03.:55:09.

will have quite some task ahead of it if they are going to deal with

:55:10.:55:14.

it. The final point is this issue of complexity. I'm sure even those of

:55:15.:55:18.

us on the Treasury Select Committee who are tasked by the House, elected

:55:19.:55:22.

by the House to deal with these issues, have found these particular

:55:23.:55:26.

issues of derivatives very complex and difficult to follow. If that is

:55:27.:55:31.

true of us charged with the expertise to deal with them, it's no

:55:32.:55:34.

doubt also true of the small business people who buy the

:55:35.:55:37.

products. I think that raises the issue the Government might wish to

:55:38.:55:41.

consider, of whether small businesses all to be treated for

:55:42.:55:45.

regulatory purchases as consumers and what size of business, to make

:55:46.:55:49.

sure some of these problems do not arise again. I'm very glad we've

:55:50.:55:53.

said that we are interested in a tribunal system funded by the banks,

:55:54.:55:59.

that were open-minded. And I am very grateful that my honourable friend

:56:00.:56:02.

for Henley is going to be working the APPG to take this forward.

:56:03.:56:07.

Finally I congratulate the honourable gentleman for East

:56:08.:56:09.

Lothian and look forward to taking this forward on to hearing what my

:56:10.:56:11.

honourable friend in government has to say.

:56:12.:56:19.

Thank you. I would like to thank my honourable friend from East Lothian

:56:20.:56:23.

for bringing forward this important debate, as others have quite rightly

:56:24.:56:27.

pointed out, those most negatively affected by the absence of a

:56:28.:56:31.

financial dispute resolution platform are mostly small and

:56:32.:56:36.

medium-sized enterprises. The importance of small and medium-size

:56:37.:56:39.

businesses on our economic well-being can be emphasised enough.

:56:40.:56:42.

67% of workers in the UK are employed by SMEs, that are not

:56:43.:56:47.

detected by the financial ombudsman service. This amounts to 17 million

:56:48.:56:56.

employees, over half of the walk first -- workforce in the UK. It is

:56:57.:57:04.

not just those who own the businesses who are at risk, it is

:57:05.:57:07.

also those employees of the businesses, their families who feel

:57:08.:57:11.

the knock-on effects. These vital small businesses are faced with

:57:12.:57:15.

numerous structural challenges, not faced by larger businesses, have far

:57:16.:57:20.

fewer resources, not just in terms of financial resources but also in

:57:21.:57:23.

regard of time, labour and information. In addition they often

:57:24.:57:27.

have far less experience to draw upon than larger, more established

:57:28.:57:31.

businesses. The structural challenges mean there is a

:57:32.:57:35.

substantial imbalance when small or medium-sized businesses coming to

:57:36.:57:39.

financial dispute with large businesses or in fact large banking

:57:40.:57:43.

institutions. The larger party involved in these disputes is

:57:44.:57:47.

inherently at an advantage, both in the context of the dispute

:57:48.:57:51.

resolution with legal system as well as within the court system itself.

:57:52.:57:56.

For those small businesses who come into dispute with a financial

:57:57.:58:00.

institution, the first step is to submit a complaint to the

:58:01.:58:04.

institution's internal complaints procedure. Many SMEs are fearful to

:58:05.:58:12.

even take this first step. The SMEs feels sufficiently intimidated by

:58:13.:58:15.

financial institutions do not submit a complaint when they feel they have

:58:16.:58:19.

been unfairly treated is unfortunately unsurprising.

:58:20.:58:23.

According to statistics from the Bank of England, the total lending

:58:24.:58:26.

from UK banks to other banks has more than quadrupled since 1990.

:58:27.:58:32.

However, lending from UK banks to businesses involved in production

:58:33.:58:40.

has remained stagnant. In addition, regulations and used in the wake of

:58:41.:58:44.

the financial crisis has made lending to SMEs more expensive,

:58:45.:58:50.

incentivising banks to lend to other banks instead of SMEs. Last week I

:58:51.:58:53.

was approached by a small business based in my constituency. They

:58:54.:58:59.

developed innovative new technology which recycles waste, creating clean

:59:00.:59:03.

energy whilst minimising emissions. They reached out to me as they have

:59:04.:59:07.

struggled to maintain sufficient funding to move forward with their

:59:08.:59:10.

project, despite having already built a test model. This is one

:59:11.:59:16.

example, but demonstrates the degree to which small businesses struggle

:59:17.:59:22.

to a quiet finance and credit. It's no wonder many saw businesses do not

:59:23.:59:26.

want to submit a complaint to a financial institution, with so

:59:27.:59:29.

little credit available to SMEs is more than understandable they want

:59:30.:59:34.

to protect their access to an available, limited available line of

:59:35.:59:36.

credit, even if it means being treated unfairly.

:59:37.:59:41.

I am extremely grateful to my honourable friend for giving way for

:59:42.:59:46.

the important point is making. Essentially highlighting the highly

:59:47.:59:49.

centralised model we have in the UK is a broker model. As well as

:59:50.:59:53.

looking at dispute resolution models we need to be looking at an

:59:54.:59:58.

alternative banking structure based on community banks, where banks are

:59:59.:00:00.

ingrained in communities and know their local businesses.

:00:01.:00:04.

My honourable friend makes an excellent point and I agree with him

:00:05.:00:09.

wholeheartedly. As mentioned in the motion being greeted today, the

:00:10.:00:13.

Financial Conduct Authority has set up several ad hoc schemes to address

:00:14.:00:18.

systematic misconduct by financial institutions. These schemes have

:00:19.:00:21.

been widely criticised and as others have mentioned, even Andrew Bailey,

:00:22.:00:26.

the new chief executive of the FCA, has said these ad hoc systems have

:00:27.:00:30.

left those affected by misconduct not feeling as if they've been

:00:31.:00:33.

treated fairly. The recent review into the mis-selling of interest

:00:34.:00:40.

rate hedging products demonstrates the shortfall of these ad hoc

:00:41.:00:43.

compensation schemes and their inability to reach fair outcomes for

:00:44.:00:47.

customers. Last year, just before Christmas, I was approached by a

:00:48.:00:50.

constituent who had been mis-sold an interest rate hedging product. In

:00:51.:00:57.

2001 my constituent and several coinvestors used their retirement

:00:58.:00:59.

savings to create a small business which would purchase commercial

:01:00.:01:04.

property in Glasgow. However, they did not have sufficient capital to

:01:05.:01:08.

purchase their first property outright and as such slaughter and

:01:09.:01:13.

from the bank. Despite the bank's involvement in the selling of these

:01:14.:01:16.

products, showing customers were under no pressure to purchase these

:01:17.:01:21.

products, my constituents that he could not find a single banker who

:01:22.:01:24.

would lend the business money without including the interest rate

:01:25.:01:25.

hedging product. Having no other choice, my

:01:26.:01:41.

constituent's business took out a loan. Interest rates fell during the

:01:42.:01:48.

financial crisis. The interest on the loan resulted was ?30,000 every

:01:49.:02:04.

quarter. When it became apparent to my constituent that his business was

:02:05.:02:08.

being mis-sold this product, he began the complaints process in the

:02:09.:02:13.

hopes of receiving some sort of compensation. However the bank with

:02:14.:02:17.

which he took out the loan continually refuse to provide him

:02:18.:02:19.

with the relevant paperwork surrounding the loan which made it

:02:20.:02:22.

difficult for my constituent to continue the process timelessly. The

:02:23.:02:30.

delay and avoidance tactics used by the bank combined with the SCA's an

:02:31.:02:36.

indication to not take action... I would happily give way. Would he

:02:37.:02:44.

agree that with the current ad hoc system it doesn't allow the claimant

:02:45.:02:51.

access to the information they need and a tribunal will put the claimant

:02:52.:03:00.

and bank on and equal footing. I agree that this practice is not

:03:01.:03:04.

befitting of any bank, particularly one in public ownership. The delay

:03:05.:03:15.

tactics used meant my constituent's case surpassed the six-year

:03:16.:03:18.

time-limit to take court action. His business did not receive any

:03:19.:03:25.

compensation as a result of the ad hoc scheme. My constituent's problem

:03:26.:03:32.

is far from rare. The compensation schemes that the SCA oversaw was

:03:33.:03:41.

bank centric and lacked oversight. The review was set up in conjunction

:03:42.:03:45.

with the banks and allowed them to make offers that did not reflect a

:03:46.:03:52.

fair outcome. The case of my own constituent as well as the

:03:53.:03:55.

experience of others has been treated unfairly. In conclusion,

:03:56.:04:10.

Madam Deputy Speaker, hearing the experience of constituents across

:04:11.:04:14.

the UK shared by members today it is apparent that ad hoc scheme set up

:04:15.:04:23.

by the FCA have lacked clarity. The creation of a financial disputes

:04:24.:04:27.

resolution platform is necessary and I am happy to support the motion put

:04:28.:04:35.

forward by the Honourable member for East Lothian. Can I congratulate

:04:36.:04:41.

firstly the Honourable member for East Lothian for not only in

:04:42.:04:45.

initiating this debate on our behalf but his leadership of the all-party

:04:46.:04:49.

group on the business banking, of which I'm vice-chair. I also want to

:04:50.:04:57.

pay tribute to the former chair, the Honourable member for Aberconwy.

:04:58.:05:06.

When this was debated earlier this year, the Honourable member said the

:05:07.:05:12.

FCA must work with integrity and deliver in the interests of a

:05:13.:05:17.

healthy marketplace. The sad reality for some constituents from a

:05:18.:05:22.

constituency that was targeted in terms of the selling of interest

:05:23.:05:28.

rates. They took out adverts in the news paper and we had at 1.20 cases

:05:29.:05:41.

of mis-selling. Many of my constituents lacked confidence in

:05:42.:05:52.

the FCA. The ad hoc scheme set up by the FCA for the interest rate

:05:53.:05:56.

hedging product has not had the impartiality it should have had.

:05:57.:06:03.

It's a model for redress moving forward, as would the welcome

:06:04.:06:06.

admission from Andrew Bailey as we heard that the Treasury Select

:06:07.:06:09.

Committee. The fact he acknowledges the problem indicates there should

:06:10.:06:20.

be reformed. That ad hoc scheme was fundamentally flawed. Not just

:06:21.:06:25.

because it was bank centric of the SCA oversight wasn't rigorous

:06:26.:06:29.

enough, but those there were excluded from it. As has been said,

:06:30.:06:45.

when the impact is the same as that taken out with a loan, small

:06:46.:06:49.

businesses should not have been excluded, but they were and were

:06:50.:06:52.

denied justice. Business and commercial banking is unregulated.

:06:53.:07:02.

Businesses don't have the same protection as consumers. Nor do they

:07:03.:07:08.

have recourse to a timely, the key word being timely dispute resolution

:07:09.:07:16.

mechanism. Banks have deep pockets and litigation is unaffordable for

:07:17.:07:28.

many businesses. People don't have those resources, so what do they do?

:07:29.:07:33.

When a business has a complaint against the bank they have to rely

:07:34.:07:38.

on the internal procedure. Time and time I saw my constituents being

:07:39.:07:43.

hung out to dry, pushed into the long grass and there was hope that

:07:44.:07:48.

the constituents would give up. In all too many cases businesses went

:07:49.:07:53.

under because of that prevarication. I want to raise the issue of my

:07:54.:08:00.

constituent Mansell Beeching, a well-known public. We have had four

:08:01.:08:13.

or five of these debates and on every occasion I have had to mention

:08:14.:08:20.

him, yet his complaint is unresolved. Heat complains in 2012

:08:21.:08:28.

originally and it at the back six months to respond. There have been

:08:29.:08:34.

businesses too frightened to complaints affair of the action

:08:35.:08:41.

taken them. If the internal complaint system failed, then it's

:08:42.:08:53.

me to the ombudsman service. I believe that the FCA have been

:08:54.:09:00.

selective in what they look at. I don't deviate from the fact that I'm

:09:01.:09:03.

sure they've done well in many disputes, but in my experience of

:09:04.:09:09.

the last four years they have not had the expertise to deal with acute

:09:10.:09:15.

B complex cases. For example, the ombudsman suggested that monthly

:09:16.:09:19.

payments under the bridge rescue for my constituent would've been about

:09:20.:09:22.

?1000 more the actual fixed-rate loan interest which Mr Beachy said

:09:23.:09:28.

he could not afford, yet the ombudsman insisted there was not a

:09:29.:09:31.

great difference between these payments. His whole judgment hinged

:09:32.:09:36.

on the belief that is extraordinary. I'm not the businessman and perhaps

:09:37.:09:40.

that's a good thing, but even I can grasp the fact that Mr Beachy's pub

:09:41.:09:49.

business would take ?90,000 a year, a third of the annual turnover of

:09:50.:09:59.

the pub. The FCA needs to understand how small businesses work. Many of

:10:00.:10:07.

my constituents have cited timeliness is an issue. Some cases

:10:08.:10:12.

presented years ago remain unresolved. What is concerning is

:10:13.:10:21.

that when a final decision has been made, it will never be over rules,

:10:22.:10:26.

even if the decision is brought into question by new evidence or a change

:10:27.:10:30.

of approach in other comparable cases. Mr Thomas, another

:10:31.:10:41.

constituent, a Lloyds bank customer for 50 years. He was mis-sold a

:10:42.:10:49.

product and he was let down by the bank and him and his business will

:10:50.:10:54.

put under pressure. This started a long-standing complaint required

:10:55.:10:57.

intervention by myself on several occasions, including phone calls to

:10:58.:11:05.

Lloyds officials. The revised offer was given, but Mr Thomas was under

:11:06.:11:14.

pressure to sign. He was told he could still go to the FO West, but

:11:15.:11:20.

they have refused to look at it now. This is despite the fact that I had

:11:21.:11:25.

received assurance from Lloyds that his acceptance of the offer would

:11:26.:11:31.

not stand in his way of taking his complaint to the FO S, but it's done

:11:32.:11:48.

that. Andy keeps Serbs the bank relies on your central file. There

:11:49.:12:00.

is be a system of transparency to inspire confidence in the system. In

:12:01.:12:03.

the course of working for Mansell Beachy we have made three subject

:12:04.:12:09.

access requests to Clydesdale bank and the ombudsman service. The

:12:10.:12:18.

simultaneous requests meant new information kept coming. I've seen

:12:19.:12:21.

three different credit reports and credit figures, things have been

:12:22.:12:28.

changed at the stroke of a pen. Not a way to inspire confidence from my

:12:29.:12:32.

constituents and I question the level of transparency and

:12:33.:12:38.

disclosure. I could go on at length, but I'm not allowed to. I apologise

:12:39.:12:45.

for the detail of some of that but this is the practicality of the

:12:46.:12:51.

cases we have taken on our behalf of our constituents. I make a plea for

:12:52.:12:54.

a level playing field. The system, ad hoc, whatever we describe it as

:12:55.:13:00.

has been stabbed in the favour of the banks. Small businesses deserve

:13:01.:13:06.

a fair chance and that is why I hope some of the suggestions made by the

:13:07.:13:09.

all-party group will be taken forward in the weeks and months, not

:13:10.:13:18.

years, ahead. If everyone who wishes to speak takes the minutes then

:13:19.:13:21.

everyone will have a chance. If not some people might not get to speak

:13:22.:13:30.

and that wouldn't be fair. It's a pleasure to follow the honourable

:13:31.:13:33.

gentleman. He made an article at case, both on behalf of his

:13:34.:13:38.

constituent, but the exposed articulately be vacuum that is at

:13:39.:13:42.

the heart of the regulatory framework to support small

:13:43.:13:45.

businesses. I appreciated everything he had to say. I would like to

:13:46.:13:49.

congratulate all the members who secured this debate today. It's

:13:50.:13:53.

important and timely and has real resonance in the life experiences of

:13:54.:13:57.

our constituents and that is why I'm very happy to support this notion

:13:58.:14:00.

here today and I want to say something on behalf of one of my

:14:01.:14:05.

constituency was affected by this. I'd like to firstly play credit to

:14:06.:14:10.

the work that has been done to give the issue the prominence it

:14:11.:14:14.

deserves. I do not rise to speak on the minutiae of financial

:14:15.:14:17.

regulation, I'm sure you'll be delighted to hear, but I asked the

:14:18.:14:20.

house to consider the human stories of those who have been denied a fair

:14:21.:14:24.

outcome in the financial disputes and those who have had to accept the

:14:25.:14:29.

lacklustre compensation airy measures. It's about the consumer

:14:30.:14:34.

and the customer and the right to mean a full redress when things go

:14:35.:14:38.

wrong. It's right the house takes an interest, just as it is right that

:14:39.:14:43.

the FCA was established by an act of Parliament. The house has an

:14:44.:14:47.

obligation to regulate the financial environment to make sure our

:14:48.:14:52.

citizens are protected when they bank, save and spend. My constituent

:14:53.:14:58.

knows that devastating effect that bad financial regulation can have.

:14:59.:15:02.

He was mis-sold an interest rate hedging product which has left his

:15:03.:15:06.

business in financial difficulty the product was sold to him deceptively

:15:07.:15:12.

by HSBC and included a base rate swap two but his business from

:15:13.:15:18.

rising interest rates, without any knowledge, if rates fell, his

:15:19.:15:24.

business would not benefit. He was let down by HSBC who miss ultimate

:15:25.:15:30.

product any was let down by the financial ombudsman service who

:15:31.:15:32.

rejected his complaint twice until they decided that the SWAT product

:15:33.:15:37.

had been mis-sold. But he was also let down by the FCA and the redress

:15:38.:15:42.

system which did not deliver the financial compensation that

:15:43.:15:47.

Mr Liliana 's family have endured sleepless nights, stress and both he

:15:48.:15:53.

and his wife had had heart attacks in recent years and racked over the

:15:54.:15:58.

future of their business. They feel powerless and that the bank has told

:15:59.:16:03.

of their lives. When HSBC admitted they mis-sold the product it said

:16:04.:16:07.

they made a mistake and it should have been five years, instead it was

:16:08.:16:12.

ten. The bank said he could have the difference returned to him if he

:16:13.:16:16.

accepts the cap at five years. It's very difficult for me to see how

:16:17.:16:21.

this can be right. How, after clear negligence, the bank can continue to

:16:22.:16:24.

hold all the cards and the customer none? My constituent put stronger

:16:25.:16:30.

words to me, he said the proposal amounted to theft. This story is

:16:31.:16:34.

repeated all over the country. We have heard some examples here in the

:16:35.:16:37.

debate today. Everyone in this house will have who have suffered similar

:16:38.:16:43.

circumstances, people who want to do the right thing, who have poured all

:16:44.:16:46.

their spare money into their businesses and people who look to

:16:47.:16:49.

them bank to secure a financial plan for their business. When things went

:16:50.:16:52.

wrong in the bank, the regulator and the ombudsman or let them down. The

:16:53.:16:57.

best way we can serve our constituents and ensure cases like

:16:58.:17:01.

this do not happen again is to support the motion of this debate

:17:02.:17:05.

and I welcome it. Madam Deputy Speaker, the people who need a

:17:06.:17:10.

proper platform for the dispute resolution of these matter are

:17:11.:17:14.

ordinary individuals, small and medium-sized businesses, exactly

:17:15.:17:17.

those the Government says it is determined to support. This house

:17:18.:17:20.

has a proud history of acting to protect the well-being of citizens

:17:21.:17:25.

of this country, of which the healthy -- health and safety act at

:17:26.:17:33.

work shows. Persons not in their play money may be affected by their

:17:34.:17:38.

activities are not exposed to risks from health and safety. I do not

:17:39.:17:42.

need to outline the devastating physical and mental effects that

:17:43.:17:47.

chronic anxiety and worry this can bring. The impact on the health and

:17:48.:17:51.

well-being of my constituent and his family up there. Our financial

:17:52.:17:54.

regulatory system has a moral duty to regulate as much as a moral one

:17:55.:18:01.

and it's a test that there should be measures against. That's why I'm

:18:02.:18:04.

proud today to support the creation of a proper authority to solve these

:18:05.:18:07.

disputes and why I happily support this motion.

:18:08.:18:13.

Norman Lamb. Thank you. I am very pleased to

:18:14.:18:19.

support this motion and I congratulate the honourable member

:18:20.:18:21.

for East Lothian in bringing this really vital issue to the attention

:18:22.:18:27.

of Parliament. It seems to me there is a very clear gap in the framework

:18:28.:18:34.

of protection which needs to be addressed first I think this amounts

:18:35.:18:38.

to a significant injustice for very many people, and it would be

:18:39.:18:43.

intolerable if this injustice was allowed to go unmet. There is a

:18:44.:18:49.

need, clearly, for an effective and timely dispute mechanism and as the

:18:50.:18:53.

honourable member for East Lothian said, central to any process of

:18:54.:18:57.

delivering justice must be full disclosure. Unless you have access

:18:58.:19:02.

to all the information, you cannot properly bring your case and achieve

:19:03.:19:06.

justice. It must be a mechanism that is there for both regulated and

:19:07.:19:12.

unregulated financial contract. There is this abuse of a proper

:19:13.:19:19.

process, it seems to me to incentivise bad behaviour. If the

:19:20.:19:21.

banks know there is no proper mechanism to achieve justice, then

:19:22.:19:29.

they are encouraged to behave badly and engage in sharp practice. At the

:19:30.:19:34.

heart of the current concerns is geology, the global restructuring

:19:35.:19:43.

group, set up by RBS. -- is GRG. The stated intention was to put

:19:44.:19:47.

companies into intensive care, to turn them around, that was the

:19:48.:19:51.

stated intention, and to restructure their debts if necessary, but many

:19:52.:19:56.

small firms accused the bank of deliberately forcing companies into

:19:57.:20:00.

distress as the honourable member made clear, so that RBS could strip

:20:01.:20:08.

their assets and profit from their failure. That in itself is akin to

:20:09.:20:15.

theft, the allegation. But on top of that there is this really serious

:20:16.:20:18.

allegation that there was misuse of public money, through the

:20:19.:20:24.

Government's enterprise Finance guarantee scheme. Lawrence

:20:25.:20:28.

Tomlinson, the formal adviser to the biggest apartment said, my

:20:29.:20:34.

fundamental concern is what businesses were told before being

:20:35.:20:41.

brought into GRG and if this reflected the true purpose of the

:20:42.:20:45.

division. Many businesses believed they were in GRG to be helped, when

:20:46.:20:51.

in fact it appears to have been an exercise in restructuring the bank's

:20:52.:20:55.

balance sheet, often in conflict with the best interests of that

:20:56.:20:59.

business. This is really serious. He also said

:21:00.:21:04.

to the Treasury Select Committee, he referred to unnecessarily

:21:05.:21:08.

engineering of businesses into default, in order to move the

:21:09.:21:11.

business from local business relationship manager to turn around

:21:12.:21:17.

division such as GRG. He alleged the purpose was to generate revenue

:21:18.:21:22.

through fees, increased margins and devalued assets. This is scandalous,

:21:23.:21:29.

Madam Deputy Speaker. Incredibly serious allegations which must be

:21:30.:21:34.

properly addressed by the Financial Conduct Authority. It seems to me

:21:35.:21:38.

that it is blindingly obvious that there must be an effective process

:21:39.:21:43.

for delivering justice. But I wanted to touch, Madam Deputy Speaker, on

:21:44.:21:48.

the human cost of this. We've heard about owners of small businesses who

:21:49.:21:52.

have lost everything that they've worked for. They are in exactly the

:21:53.:21:57.

same position as any private consumer who has a recourse to

:21:58.:22:01.

justice, but these people don't. I'm just imagine what it is like when

:22:02.:22:07.

you have lost everything due to the sharp practice of a bank. And you

:22:08.:22:13.

cannot achieve any justice, and it destroys people. It is impossible

:22:14.:22:17.

for these people to move on, and it is incumbent upon this house and

:22:18.:22:23.

government to ensure this matter is rapidly addressed. I also want to

:22:24.:22:28.

address the well-being of whistle-blowers. I have a

:22:29.:22:33.

constituent who wishes to remain nameless, who was a highly

:22:34.:22:39.

successful format employee of IBS. -- former employee. Who raised

:22:40.:22:43.

concerns repeatedly over a sustained period of time about improper

:22:44.:22:49.

practice within RBS. It destroyed his health, Madam Deputy Speaker. He

:22:50.:22:55.

ended up leaving an agreed terms, simply to end the nightmare that he

:22:56.:22:59.

was going through. But his concerns were not diminished in any way. The

:23:00.:23:05.

whole saga has destroyed this man's life. He cannot move on, but he's

:23:06.:23:11.

been met by an absolute brick wall. I have written on his behalf to RBS

:23:12.:23:18.

and I have on five occasions asked for meetings. I've written to

:23:19.:23:23.

Stephen Hester, I've Ross McGowan, Tesak Aled Davies, and on every

:23:24.:23:31.

occasion my reasonable request the meetings have been turned down. They

:23:32.:23:36.

hide behind the compromise agreement reached with this man to say they

:23:37.:23:39.

are not prepared to engage with him at all any further. It seems to me

:23:40.:23:44.

to be an arrogant and cavalier way to treat a former highly successful

:23:45.:23:49.

employee. A total disregard for the impact on this man's health. The

:23:50.:23:55.

constituent's conclusion is it's not safe to whistle-blower. We should be

:23:56.:23:59.

celebrating whistle-blowers. They risk everything to expose

:24:00.:24:02.

wrongdoing. They expose awful things that happen in our major financial

:24:03.:24:09.

institutions, and they should be protected. I'm horrified by the

:24:10.:24:14.

shameful treatment of this man. I will give way.

:24:15.:24:19.

I would like to put this on the record that RBS have told me that

:24:20.:24:26.

the adjudicator in the new redraft systems they are setting up, Sir

:24:27.:24:31.

William Blackburn, will have unfettered access to all the bank

:24:32.:24:36.

records in the cases that are brought up. He might use that in his

:24:37.:24:41.

future dealings with the bank. I am very grateful to my honourable

:24:42.:24:47.

friend for offering that suggestion. The need for the FCA to take

:24:48.:24:54.

decisive action to provide justice to business owners who lost

:24:55.:25:00.

everything, and to establish an ongoing mechanism which is there for

:25:01.:25:05.

future cases of misconduct, and to provide protection for

:25:06.:25:09.

whistle-blowers destroyed by arrogant, dismissive behaviour by a

:25:10.:25:13.

bank owned by the taxpayer. That's the scandal of this. The need for

:25:14.:25:19.

justice is overwhelming, and it's incumbent upon the Government

:25:20.:25:23.

respond properly to this call. Michelle Thompson.

:25:24.:25:29.

Thank you Madam Deputy Speaker. I made a speech on the 1st of February

:25:30.:25:34.

2016 on the FCA compensation scheme. I argued then that that scheme was

:25:35.:25:41.

ill thought and provided no redraft the businesses made insolvent. I was

:25:42.:25:45.

tempted to be read my previous speech, because here we are again,

:25:46.:25:52.

substituting new numbers. 10% of the complainants were insolvent and in

:25:53.:26:01.

the case of RBS, 75%. Some estimates as high as 94% and yet fundamentally

:26:02.:26:06.

nothing has changed, because RBS has already confirmed it won't deal with

:26:07.:26:09.

the business owners who have lost their livelihood. This too little

:26:10.:26:12.

too late apology from the chief executive of RBS is not good enough.

:26:13.:26:20.

Thanks to the excellent investigated journalism for the BBC, the

:26:21.:26:28.

so-called access the cash demonstrate a system well ordered

:26:29.:26:30.

and well structured in which the winner takes all. The so-called

:26:31.:26:36.

victory e-mails sent to teams in GRG when they acquired an asset at a

:26:37.:26:40.

disgrace. This is quite telling, because where there is a Victor,

:26:41.:26:45.

there's always a loser. I'm grateful to risk management employee who

:26:46.:26:53.

talks about the Komodo dragon. The Komodo dragon lies awake at a

:26:54.:26:58.

watering hole, the prey escapes, apparently not seriously harm but

:26:59.:27:03.

the bite is toxic and the dragon as its target will eventually weaken

:27:04.:27:08.

and die. So it is, with RBS swaps and GRG, the swap salesman lands a

:27:09.:27:15.

toxic byte and they get to tear the client pieces. So I concurred with

:27:16.:27:21.

the previous members who have spoken up about what it means that these

:27:22.:27:24.

people and we can never forget that people are at the heart of what

:27:25.:27:27.

we're trying to do here. Remember what they may lost. Their family

:27:28.:27:32.

home, their businesses, their livelihood, their future livelihood

:27:33.:27:34.

if they plan for their children to go into the business. Their dignity,

:27:35.:27:39.

their pride, and often they're very self-definition. We know wider

:27:40.:27:47.

society loses when the wider community... The wider supply chain

:27:48.:27:53.

who rely on them, creditors, HMRC, Local Authorities. It's been pointed

:27:54.:27:58.

out by my honourable friend for East Lothian the emotional impact

:27:59.:28:00.

potentially on individuals, they have to dig over years deep for

:28:01.:28:05.

resilience and strength are often end up with mental health issues or

:28:06.:28:09.

develop physical illnesses. And let us never ever forget that people

:28:10.:28:14.

have committed suicide as a result of the actions of some of our banks.

:28:15.:28:21.

So I have to ask again, when did we sign up to this? When did we sign up

:28:22.:28:28.

to a taxpayer owned bank, pillaging the assets of our SMEs? The

:28:29.:28:32.

so-called lifeblood of our economy. Creating a system where victory

:28:33.:28:36.

e-mails sent when another department of the same bank asset strips. We

:28:37.:28:40.

have to ask if abuses like those at RBS could have taken place if we a

:28:41.:28:45.

system where a business owner could simply be heard. I concur again with

:28:46.:28:49.

my honourable friend from East Lothian, where we have this contract

:28:50.:28:53.

fundamentally where somebody who has been declared insolvent cannot take

:28:54.:29:00.

on a bank. I would finally point out that we need to change... Yes, of

:29:01.:29:06.

course. The honourable lady use the word

:29:07.:29:12.

pillaged. I entirely agree with her that it is wholly inappropriate to

:29:13.:29:19.

describe -- it is wholly appropriate to describe this as pillaging. Thank

:29:20.:29:23.

you to the honourable member opposite for that comment. I was

:29:24.:29:27.

going to move on just to address quickly culture, if I could. We need

:29:28.:29:33.

to recall it is the underlying culture of institutions that enables

:29:34.:29:36.

this to happen. We know we have come from an absolute driven bottom-line

:29:37.:29:43.

culture but we need to make our banking system, our whole financial

:29:44.:29:46.

system, work for us and our society. I feel we have really lost sight of

:29:47.:29:52.

that in recent years. We need both a tribunal, but we also need an

:29:53.:29:55.

effective process. We need that effective process so President can

:29:56.:30:03.

be set, that that can be learned from and fundamentally changing

:30:04.:30:05.

behaviours so it doesn't happen again. -- so a precedent can be set.

:30:06.:30:12.

I have to thank the APPG for their support in driving this and Andrew

:30:13.:30:18.

Bailey of the FSA who endorse the idea and frankly, it's time to get

:30:19.:30:19.

started. I'd like to congratulate the member

:30:20.:30:32.

for East Lothian. The key issue we need to address is how we end the

:30:33.:30:36.

conveyor belt of companies that generate these disputes. Far too

:30:37.:30:42.

often the perpetrators are left to continue before the lee-macro as

:30:43.:30:50.

before. I'm pleased that the debate was sparked by Andrew Bailey. I hope

:30:51.:30:57.

he will follow through with the interest he has expressed. From the

:30:58.:31:02.

cases I've encountered it's clear the ad hoc approach is not working.

:31:03.:31:08.

Why should those who blow the whistle on wrongdoing lose out, not

:31:09.:31:11.

just with the actions of their peers, but also to the actions or

:31:12.:31:18.

inaction of the regulator. From my surgery caseload I'm aware of the

:31:19.:31:25.

actions of RBS and other lenders. I'm concerned about banks forcing

:31:26.:31:32.

customers to lose their homes to underpin commercial loans in order

:31:33.:31:35.

to avoid being pushed into Administration. I want to highlight

:31:36.:31:48.

two cases of concern. The young constituent Callum Cheshire had a

:31:49.:31:52.

bank account with RBS and has had it since he was 12 years old. As a

:31:53.:31:56.

student he worked to build up funds. He was shot in July 20 15th when his

:31:57.:32:01.

bank statement had told him someone withdrew 550 pounds from a branch in

:32:02.:32:09.

the east of Scotland when he was at home in the West of Scotland. Mr

:32:10.:32:19.

Cheshire has been let down. Not only have the bank accused the customer

:32:20.:32:27.

of frauds, but according to the defence the usual way to commit

:32:28.:32:33.

fraud is to walk into a bank you have not used and presents identity

:32:34.:32:40.

that does not include your bank card and then clear the account. That was

:32:41.:32:46.

the basis they used not to return his money. Despite vast sums spent,

:32:47.:32:58.

Mr Cheshire is. You resort to the Small Claims Court to secure the

:32:59.:33:01.

redress that has been denied him to date. I issue a challenge, don't

:33:02.:33:08.

throw an expensive city lawyer at this case and price it out of Mr

:33:09.:33:16.

Cheshire's each. There's also the quality of decision-making. If we

:33:17.:33:20.

are to keep cases out of court, then let's abandon some of the complexity

:33:21.:33:28.

of laws and procedures, but don't abandon the requirement to use those

:33:29.:33:32.

fairly and use the fullest evidence. I suggest we look at the role of the

:33:33.:33:36.

complaints commission when it comes to commercial disputes. This office

:33:37.:33:44.

receives little attention. I'm privileged to chair the all-party

:33:45.:33:50.

group on the Connacht income fund. Members may recall the collapse of

:33:51.:33:55.

that funds or the disappearance of over ?100 million. Each investor

:33:56.:34:01.

contributed on average ?70,000. Many were making provision for the

:34:02.:34:07.

pension and were attracted by a good rates of return and limited risk.

:34:08.:34:16.

The collapse of the Connacht fund is similar to that of RBS. The initial

:34:17.:34:27.

operator of the farmed holds major contracts with central and local

:34:28.:34:30.

government across the UK and was regulated by the FSA and is today by

:34:31.:34:38.

the FCA. The Connacht fund collapsed in 2012 yet nearly five years later

:34:39.:34:42.

investors are waiting to hear what happened to the cache, who walked

:34:43.:34:45.

away with it and why were they allowed to do so. You do not expect

:34:46.:34:57.

your funds to just disappear. In the absence of answers from the FCA

:34:58.:35:03.

those affected are turning to the complaints commission of answers. He

:35:04.:35:09.

released recent findings about the complaint. In 2011 as the chief

:35:10.:35:18.

Executive making investments on behalf of the Connacht fund he

:35:19.:35:27.

reported to the FCA constant defrauding. The response from the

:35:28.:35:34.

terror-macro should worry all members of this house and the

:35:35.:35:39.

Treasury. The finding describes the response as uncle and fermented and

:35:40.:35:43.

condense it is failing to prevent continuing detriment to investors. I

:35:44.:35:47.

have the opportunity to discuss this when I met recently with Andrew

:35:48.:35:51.

Bailey and highlighted my concern that there was a danger that the FCA

:35:52.:35:56.

would be damaged by the handling of legacy cases. I was disappointed to

:35:57.:36:04.

see the response of the FCA to the findings. The Commissioner

:36:05.:36:09.

recommended that a public apology was given. Instead, the FCA issued a

:36:10.:36:17.

private record of apology. It's beyond disappointing and highlights

:36:18.:36:23.

the failure of regulation since the whistle was first blown on what he

:36:24.:36:28.

strongly believed was a process of fraud and misappropriation of funds.

:36:29.:36:43.

The complaints Commissioner referred to... I would welcome a reassurance

:36:44.:36:54.

that information has been shared. Whether we're looking at the of

:36:55.:37:03.

financial services or, shall lenders, we must expect integrity.

:37:04.:37:07.

It is not clear that the FCA is upholding that statement now than

:37:08.:37:17.

when it did under the FSA scheme, so comprehensively criticised by the

:37:18.:37:21.

Commissioner. Our challenge is to make sure the integrity is delivered

:37:22.:37:33.

upon. Can I congratulate the honourable member on his choice of

:37:34.:37:41.

Thai and securing this debate. I'm not sure if that says more about him

:37:42.:37:50.

or me. What will look back at some of the truly appalling practices

:37:51.:37:55.

that have taken place on behalf of banks, but the other aspects we need

:37:56.:38:00.

to come back to is the forward-looking aspect of making

:38:01.:38:04.

sure these mistakes are never repeated. I do not believe that the

:38:05.:38:07.

solutions that have been put forward will do that adequately. Banking

:38:08.:38:14.

clearly is a cornerstone of our economy and that relationship and

:38:15.:38:18.

that central point that it plays is one that has been built on trust.

:38:19.:38:25.

Trust that businesses have that the bank will deal with them

:38:26.:38:31.

responsibly, but I also trust that the government and financial system

:38:32.:38:33.

will protect them if that relationship breaks down. That

:38:34.:38:39.

system may work if you are a large conglomerate, a major employer with

:38:40.:38:44.

the ability to go toe for toe with the banks in terms of litigation and

:38:45.:38:51.

affording lawyers, etc, etc. But if you are a small or medium enterprise

:38:52.:38:55.

and that relationship is skewed and you stand to lose out because you

:38:56.:39:02.

cannot meet the might of the banks, and just put into perspective and

:39:03.:39:05.

I'm sure these numbers when, as a surprise to anyone, but in terms of

:39:06.:39:11.

turnover, small and medium enterprises account for 47% of

:39:12.:39:17.

turnover and 60% of employment in the private sector. It's a huge part

:39:18.:39:22.

of our economy and one we should be cognisant of and provide deep

:39:23.:39:26.

protection it requires. How do we go about rebuilding that trust that has

:39:27.:39:31.

been lost? And we have heard that it is across the length and breadth of

:39:32.:39:36.

the country. It is different banks and it is different sectors that

:39:37.:39:43.

have been affected by malpractice. So will ad hoc arrangements

:39:44.:39:47.

addressed the problem? I don't believe they will because the

:39:48.:39:50.

problem is not ad hoc. The problem in a part is systemic and you do not

:39:51.:39:58.

solve systemic problems with ad hoc fixes. There is a tent Asian in this

:39:59.:40:02.

place and in all walks of life to find the simplest solution possible.

:40:03.:40:06.

In this case that will not cut the mustard. We need a proper solution

:40:07.:40:13.

and might honourable friend product suggestion of a commercial financial

:40:14.:40:18.

dispute resolution, is tribunal or whatever form, is a key part of

:40:19.:40:23.

doing that. Like other honourable members I've had constituent issues,

:40:24.:40:31.

particularly with RBS and the global restructuring group. While sitting

:40:32.:40:34.

in this Chamber I've had constituent who I don't feel comfortable naming,

:40:35.:40:42.

they've asked me not to name them, messaging me and one of the issues

:40:43.:40:48.

they said is that the dealings his lawyer has had with RBS, the lawyers

:40:49.:40:55.

said it is water off a ducks back and a little bit of bad publicity

:40:56.:41:02.

will not change anything. Even when we have ad hoc resolutions in place,

:41:03.:41:07.

they are not solving the ad hoc problems. That adds to the

:41:08.:41:13.

compulsion last to find a solution. I will give way. Perhaps I could

:41:14.:41:20.

name one of my constituents who has given me permission. I have fought

:41:21.:41:25.

on Archie's response for over six months, waiting for a response from

:41:26.:41:30.

RBS. Does he agree with me that the only way we can solve these problems

:41:31.:41:34.

and grow our economy is making sure our businesses are protected from

:41:35.:41:37.

programmes such as these perceived by the banks? The importance of

:41:38.:41:45.

economic growth is tied into that. There are individual consequences

:41:46.:41:50.

but there are whole levels of problems that come from issues like

:41:51.:41:55.

this. I'm pleased to same that in the relations I've had with banks

:41:56.:42:05.

and Aberdeen is going through a difficult economic time as we speak,

:42:06.:42:09.

but they have not been the problems that were associated with the

:42:10.:42:16.

previous financial downturn specific to Aberdeen. That may be that we are

:42:17.:42:21.

beneficial, there is no systemic solution. So just because we don't

:42:22.:42:25.

have a problem now does not mean that the future and because that is

:42:26.:42:32.

a localised economic problem that we had in Aberdeen, I think if this

:42:33.:42:36.

were to be repeated on a national level then the mistakes of the past

:42:37.:42:40.

could well creep back in. As the UK moves towards leaving the European

:42:41.:42:46.

Union, there is a risk we have greater stress on our financial and

:42:47.:42:51.

business systems that temptation may come back to use these opportunities

:42:52.:42:59.

to make themselves money. That is incredibly pressing that we get this

:43:00.:43:05.

right. The benefits of this will be manyfold. Rather than coming to the

:43:06.:43:10.

huge scale crises that we need to solve, you have the intervention.

:43:11.:43:14.

You have the ability of parity between business and companies to

:43:15.:43:19.

solve problems early, to identify them at that early case and to solve

:43:20.:43:24.

them without the need for massive scale recompense has been the case.

:43:25.:43:31.

Reflections on today. We've heard from many honourable members. The

:43:32.:43:36.

ability to put a figure on the cost to business is very difficult. The

:43:37.:43:44.

ability to put a price on the cost of lost growth is even more

:43:45.:43:51.

difficult to calculate. Let's come back to the human cost of this and a

:43:52.:43:54.

number of members have mentioned this. The human cost of this, the

:43:55.:44:00.

hours of grief and anguish and in certain cases as the member for

:44:01.:44:04.

Edinburgh West mentioned, the lives that have been lost as a result of

:44:05.:44:10.

this, that is the problem. We can do something about that problem. We can

:44:11.:44:13.

protect our businesses. We can ensure best practice and above all

:44:14.:44:18.

we can ensure the mistakes of the past are never repeated. I shall be

:44:19.:44:32.

massively brief. Perhaps! I'm afraid I have a slight throat infection so

:44:33.:44:39.

I'm forced into brevity against my better judgment. I would like to

:44:40.:44:43.

address simply one area and that is the area of culture and we've had

:44:44.:44:50.

many speakers today that have been outstanding. They've gone into

:44:51.:44:54.

detail in the way people have been crucified by the banks by

:44:55.:44:59.

mis-selling products that were entirely unsuitable, that were not

:45:00.:45:03.

transparent and that were very simply at the end of the day to

:45:04.:45:07.

allow people to asset strip perfectly good businesses in

:45:08.:45:15.

society. I've got a number of constituents who have been affected.

:45:16.:45:19.

I will go into great details of the more because like my honourable

:45:20.:45:22.

friend said, they don't want to be named and if I give too many details

:45:23.:45:27.

others might find out who they are. One, however, has been the victim of

:45:28.:45:36.

Clydesdale bank, then the any B and then the utterly appalling cell

:45:37.:45:43.

company. They have stolen effectively his assets and putting

:45:44.:45:47.

completely out of business. And it was a family business and it's

:45:48.:45:51.

created Robbins for his entire family. As another business and put

:45:52.:46:01.

it to me about Clydesdale bank, they have destroyed a business that the

:46:02.:46:03.

Mafia couldn't have bettered in Or another business close to the

:46:04.:46:14.

boundary in my constituency that was promised in statements by Ross

:46:15.:46:19.

McEwan of RBS there would be proper mechanisms put in place, proper

:46:20.:46:27.

resolution, that were going to get these back that were unsustainable

:46:28.:46:30.

and quite ridiculous, and then found it was not stated by RBS, they were

:46:31.:46:36.

surrounding this with such difficult conditions that this medium-sized

:46:37.:46:41.

business in central Scotland is unable to get a penny of ?1.8

:46:42.:46:50.

million in fees that RBS are imposing upon it. This, to me,

:46:51.:46:58.

strikes at what we have at heart here, a cultural problem of the -- a

:46:59.:47:07.

particular sort, about a complete lack of ethics in the banking

:47:08.:47:11.

sector, in relation to businesses and small businesses. Very broadly

:47:12.:47:15.

speaking there are two major ways in which you can look at Essex. One is

:47:16.:47:21.

from what is called as the ontological approach, in other

:47:22.:47:24.

words, looking at the processes along the way, were they properly

:47:25.:47:31.

transparent? Was the information properly provided? So along the

:47:32.:47:37.

route, before you see an outcome that can be expected, that banks

:47:38.:47:46.

operate ethically. They have quite demonstrably, by these measures,

:47:47.:47:50.

failed. They failed the test from an ontological point of view of

:47:51.:47:56.

operating ethically. Of more interest to me, from an ethical

:47:57.:48:01.

standpoint, is what called the consequentialist thought. Looking at

:48:02.:48:06.

the outcomes of their behaviour, and judged by the outcomes of their

:48:07.:48:09.

behaviour, they have demonstrably completely failed this community,

:48:10.:48:19.

the businesses, the small and medium businesses in this country, and

:48:20.:48:24.

failed society as a whole. If you are looking at this from the point

:48:25.:48:29.

of view of medical ethics, they have got a saying that you should operate

:48:30.:48:38.

a principle of non-maleficent is, basically saying you should operate

:48:39.:48:43.

in such a way that you have an obligation not to inflict harm

:48:44.:48:48.

intentionally. If ever there was a case of banks operating to inflict

:48:49.:48:57.

harm and intentionally, so that they could gain from the destruction of

:48:58.:49:02.

businesses, it is the way in which many of these banks have been

:49:03.:49:09.

operating. We need to take action. I support this resolution, but I think

:49:10.:49:12.

there are two things additionally that I would like to see. One is, I

:49:13.:49:18.

think there should be imposed on the entire banking sector a proper and

:49:19.:49:24.

regular at duty of care towards their customers. Unless we get a

:49:25.:49:31.

duty of care, they are going to continue to have an easy path

:49:32.:49:38.

towards ignoring the rights of individuals, ignoring the rights of

:49:39.:49:42.

businesses, and potentially continuing to destroy them for their

:49:43.:49:48.

own gain. And the second thing that I would like to see done is far

:49:49.:49:53.

greater strengthening of support for whistle-blowers in the banking

:49:54.:49:57.

community. I think the Government should contemplate putting in such

:49:58.:50:06.

severe penalties against financial institutions if they start

:50:07.:50:09.

blackmailing and harassing people who are doing society a favour, to

:50:10.:50:20.

deter them, as often is the whistle-blower who suffers rather

:50:21.:50:24.

than the person who perpetrated the crime.

:50:25.:50:31.

I would like to add my calls in thanks to the honourable member of

:50:32.:50:34.

East Lothian for securing a very important debate, and one that has

:50:35.:50:39.

led a number of members to be contacted by those who own small

:50:40.:50:46.

businesses who are mis-sold the most inappropriate hedging products,

:50:47.:50:50.

which has led to economic disaster and also mental health problems, and

:50:51.:50:54.

an effect on health and well-being. I think the member of East Lothian

:50:55.:50:58.

made an excellent speech as always and started the tone of the great

:50:59.:51:01.

perfectly by saying it's time to move beyond these individual cases.

:51:02.:51:05.

Clearly we all have these individual cases, but I think the point was

:51:06.:51:09.

being made we need to look beyond discussing this and see if we can

:51:10.:51:13.

come to some sort of permanent solution...

:51:14.:51:16.

Yes, of course. I thank my honourable friend the giving way.

:51:17.:51:21.

Can I commend the members on these benches for turning up in numbers.

:51:22.:51:25.

I'm sure everyone across the House has constituents deeply impacted by

:51:26.:51:34.

this, and it's deeply disappointing with it being Christmas it's poorly

:51:35.:51:38.

attended today. Back in May when we first looked at this idea a parallel

:51:39.:51:45.

was drawn and I want to commend my honourable friend for bringing

:51:46.:51:51.

forward proactive suggestions for how we improve things. Yes, we rage

:51:52.:51:55.

against the system but we are trying to be proactive, to improve the

:51:56.:52:00.

world for small businesses. I entirely agree. We look for

:52:01.:52:08.

solutions now. Time for moaning to stop and time for solutions and

:52:09.:52:13.

things to be found. I think my honourable friend for East Lothian

:52:14.:52:16.

made an incredibly important point about the link between low

:52:17.:52:21.

productivity levels in the UK and the threat and pressure that small

:52:22.:52:25.

and medium-sized enterprises have been under, particularly from 2007-

:52:26.:52:30.

08. There is no smoke without fire and I am convinced, having listened

:52:31.:52:34.

to the cause and link between these two. I was particularly struck by

:52:35.:52:41.

arrangements between solicitors practices and large banks. I declare

:52:42.:52:49.

an interest in sorts, I was a practising solicitor who was

:52:50.:52:53.

seconded to a large financial services organisation. How it works

:52:54.:52:57.

is very, very peculiar. I was given to the bank for free by my firm.

:52:58.:53:02.

That meant that the bank created what's called a value account, and

:53:03.:53:08.

salary was sent to this value account, and this value account

:53:09.:53:12.

triggered work for my firm. You can see the problem SMEs have got in

:53:13.:53:16.

trying to find highly reputable, highly skilled corporate lawyers who

:53:17.:53:19.

are all working for the firms that have these links with the banks.

:53:20.:53:24.

These firms don't bite the hand that feeds them. It's another

:53:25.:53:29.

manifestation of the complete inequality when it comes to SMEs

:53:30.:53:34.

against large financial services organisations. I think he was also

:53:35.:53:38.

very right to say that banks' terms and conditions, the terms of the

:53:39.:53:43.

contracts have evolved over the year, further exacerbating this

:53:44.:53:47.

inequality. An honourable friend on the Justice committee made a very

:53:48.:53:52.

important point and I was grateful for him to take an intervention,

:53:53.:53:57.

about ADR clauses in contracts. Of course, while I would welcome ADR

:53:58.:54:02.

clauses in all of these types of commercial contracts I'm slightly

:54:03.:54:04.

confused, because I have never seen them when it comes to these hedging

:54:05.:54:10.

products. If the principle is we ask banks voluntarily to incorporate

:54:11.:54:14.

these, it stands to reason the commercial risk will drive whether

:54:15.:54:18.

or not they are included and with risky derivatives, have we ever seen

:54:19.:54:22.

ADR clauses in hedging contracts? If we haven't, I have no idea how we

:54:23.:54:26.

could voluntarily persuade the banks to incorporate, given the risk.

:54:27.:54:33.

Thank you for giving way. I think the point I was trying to make in

:54:34.:54:39.

this was that it's not just the commercial circumstances of it that

:54:40.:54:44.

will force the inclusion of ADR clauses. It will also be the way in

:54:45.:54:51.

which we make ADR known as a group of activities that can help in this

:54:52.:54:55.

situation. In that sense I completely agree and

:54:56.:54:59.

you are right to make the point ADR as a concept does exist. It has

:55:00.:55:02.

existed and we're not asking for a new piece to be created here, we are

:55:03.:55:08.

asking for a forum that is ADR to be specifically looked at these types

:55:09.:55:12.

of contracts. URI, it does exist. I'm still very cynical as to the

:55:13.:55:16.

motivation of banks to put these clauses in particularly particularly

:55:17.:55:20.

risky contracts. -- you are right, it does exist. The member made a

:55:21.:55:27.

very powerful speech and drove home on the perverse nature of the

:55:28.:55:30.

particular banks we are talking about being in public ownership. The

:55:31.:55:34.

use of public funds to essentially push businesses against the world,

:55:35.:55:42.

asset strip them, and it's very hard to accept that this is funded by our

:55:43.:55:47.

taxpayers money and I think you made that point extremely well. The

:55:48.:55:49.

honourable member for Wycombe touched on quite a stark irony,

:55:50.:55:57.

going back to the old banking system in Scotland and then across the rest

:55:58.:56:02.

of the UK when we had this concept, and incentivised good culture and

:56:03.:56:07.

good practice and I totally agree. The pendulum has swung the entirety

:56:08.:56:10.

of the other direction. I will come in a moment to talk about what I

:56:11.:56:14.

believe is the crux of this issue, the banking culture, but I think

:56:15.:56:19.

that point was made very, very well. I thank my honourable friend for

:56:20.:56:24.

giving way. On the matter of culture, my experience of my

:56:25.:56:26.

constituent was he had a number of different people that dealt with him

:56:27.:56:30.

over many, many months, and he felt the culture being driven in the bank

:56:31.:56:35.

was not for the majority and that... We want to believe most people that

:56:36.:56:39.

work in the banking sector are good people, but the culture being driven

:56:40.:56:44.

by the top of these organisations mean staff end up moving and are

:56:45.:56:47.

deeply dissatisfied and not able to serve customers properly.

:56:48.:56:53.

I completely agree. My experience, whilst there are many, many good

:56:54.:56:57.

people that work within banks, and not all should be tarred by the same

:56:58.:57:01.

brush we would inevitably be tempted to do. Banksy businesses and

:57:02.:57:07.

individuals in the retail sector as units to extract revenue from. Ann

:57:08.:57:12.

Leslie go back to an ethical type of banking, we won't make that cultural

:57:13.:57:16.

change which I think is vital to sort this issue. My honourable

:57:17.:57:23.

friend, I was particularly struck by him describing the reluctance to

:57:24.:57:27.

complain before a contention has even been raised. Bank feels the

:57:28.:57:32.

inequality of arms before we get to a court system or a dispute

:57:33.:57:36.

resolution system. I think that is a circumstance of the public

:57:37.:57:40.

perception of inequality and that is just one of the effects. Some kind

:57:41.:57:44.

of alternative ADR system would go a long way to reducing that fear

:57:45.:57:53.

factor among SMEs. That fear was collaborated in the point made about

:57:54.:57:57.

the financial ombudsman service and retail banking issues. At my time at

:57:58.:58:03.

that large bank I had many dealings with the financial ombudsman service

:58:04.:58:06.

and you could put two cases with exactly the same facts and

:58:07.:58:09.

circumstances and you could get two completely different results. The

:58:10.:58:15.

member from North Norfolk made an excellent, powerful case, and two

:58:16.:58:25.

points out about of it was the effect on mental health and

:58:26.:58:29.

well-being and also about the whistle-blowing point, picked up by

:58:30.:58:34.

the honourable member next to me. He will be pleased to hear that we will

:58:35.:58:40.

be proposing two amendments that might interest into the criminal

:58:41.:58:43.

finance Bill. One for the protection of whistle-blowers and three banking

:58:44.:58:48.

culture review. I would be pleased if he could consider those. My

:58:49.:58:54.

honourable friend who wowed this chamber last week, and I think that

:58:55.:58:58.

deserves a mention, my colleague from Edinburgh West, I did think any

:58:59.:59:04.

of us could failed to have been moved by the reference to the Komodo

:59:05.:59:12.

dragon, how predatory banks can sometimes be. My honourable friend

:59:13.:59:15.

for his Redland gave a case of an ordinary

:59:16.:59:24.

individual who the banker trying to accuse of going to another bank with

:59:25.:59:28.

identification and withdrawing that money. Surely the complaints process

:59:29.:59:33.

would have a look at the CCTV? Surely the financial ombudsman

:59:34.:59:37.

service would get a little more inquisitive when it comes to

:59:38.:59:40.

assessing the case. I hope that message will go up. It's perhaps

:59:41.:59:44.

worth mentioning that when I worked for that particular bank, at the

:59:45.:59:49.

point where a retail customer threatened to take the bank to the

:59:50.:59:53.

financial ombudsman service as we were told very quickly that that

:59:54.:59:57.

incurs a cost for the bank. I forget the exact figure but somewhere

:59:58.:00:01.

between 400- ?600. So when it looks at that it does a quick calculation.

:00:02.:00:05.

If you can settle the case at less than ?600, you did it and didn't

:00:06.:00:10.

drag the bank to the financial ombudsman service. It demonstrates

:00:11.:00:13.

we are units to extract revenue from and nothing more.

:00:14.:00:19.

The member for Aberdeen South was the first person to say and I agree

:00:20.:00:27.

that in itself this ADR system won't fix the entire problem and he's

:00:28.:00:32.

right. The phrase he was told about RBS's approach was it being water

:00:33.:00:39.

off of a dark's back is true. Calculations are made and it's

:00:40.:00:45.

between liability and potential course. That will conclude my

:00:46.:00:54.

summary. If I have missed some colleagues, I do apologise, but the

:00:55.:00:58.

point I wish to make, whilst I agree that it would be a good idea to ease

:00:59.:01:07.

access to justice for people who have had problems with large banks,

:01:08.:01:12.

it would make it cheaper and it would help to equalise the

:01:13.:01:15.

inequality of arms, but the point needs to be made that whether you're

:01:16.:01:21.

considering a case in financial ombudsman services, the fast track

:01:22.:01:26.

court, the Court of Appeal or an ADR, it will be the same case

:01:27.:01:27.

that gets considered from courts are called. The same contract with the

:01:28.:01:42.

same terms of conditions. Although it will be a welcome step, we need

:01:43.:01:47.

to the beyond that and look at the reasons why these organisations were

:01:48.:01:49.

sold these products in the first place and that is the culture

:01:50.:01:54.

perpetuating to the banks. If we can fix that culture then we went end up

:01:55.:02:03.

in this situation where we need an alternative dispute resolution.

:02:04.:02:05.

Whilst I welcome this, we need to change the culture to make a rule

:02:06.:02:17.

change. The member for Dumfries and Galloway has summarise most of the

:02:18.:02:20.

things I would've referred to, but I'd like to thank the honourable

:02:21.:02:25.

member for East Lothian for bringing this before us today. I want to

:02:26.:02:30.

touch on to other points made by the honourable member for Wycombe and

:02:31.:02:34.

the Austrian school, I recall, the system he set up isn't adequate to

:02:35.:02:39.

deal with the task in relation to the resolution of complaints. My

:02:40.:02:47.

colleague was very passionate in his exposition of his concerns for his

:02:48.:02:50.

constituents. I'm pleased that this issue is before us today. It's been

:02:51.:03:10.

an issue of cross-party engagement. RBS's use a global restructuring is

:03:11.:03:15.

the glaring example I suspect of our poor corporate governance and weak

:03:16.:03:21.

regulation can produce dreadful outcomes for individuals and

:03:22.:03:23.

businesses. Many of the small business owners have not just lost

:03:24.:03:28.

their businesses, they have also lost their health. Under the current

:03:29.:03:34.

financial regular tree system there is a huge imbalance of power between

:03:35.:03:38.

small businesses and the financial service providers. Many members have

:03:39.:03:43.

touched on that particular point today and that imbalance needs to be

:03:44.:03:47.

be addressed. When problems arise between businesses and the bank, as

:03:48.:03:54.

has happened with RBS and the CIG, the current dispute resolution

:03:55.:04:01.

options open were inadequate. RBS in November and it was establishing a

:04:02.:04:06.

new complaints review, but any ad hoc disputes resolution mechanism

:04:07.:04:11.

based on the internal mechanisms of the bank are clearly insufficient.

:04:12.:04:23.

The actions at RBS were not just a few rogue employees, it was the

:04:24.:04:30.

explicit policy and they've were instructed to push small businesses

:04:31.:04:41.

into taking on the products. Small businesses were effectively turned

:04:42.:04:44.

over for every penny that could be found. There was no great secret in

:04:45.:04:48.

the bank about what was taking place, ostensibly as has been

:04:49.:05:00.

responded referred to today. Even celebrated with the phrase dash for

:05:01.:05:06.

cash. The intentions could not be more obvious. What the motion

:05:07.:05:14.

highlights is we can't say this was a problem of one bank. It was beyond

:05:15.:05:20.

one bank. The issue was systemic and we can point to other failings of

:05:21.:05:23.

the banking sector that C. The catastrophic failure of the system

:05:24.:05:29.

in 2008 made it clear. Or regulation, excessive borrowing,

:05:30.:05:35.

incentives within banks. And of course the cost to the taxpayer was

:05:36.:05:41.

immense. On the IMF estimate the UK bailout cost ?1.2 trillion. The

:05:42.:05:48.

lessons that should have been learnt were clear. Banks have to be

:05:49.:05:54.

regulated well in the public interest and the interest of the

:05:55.:05:59.

taxpayer. Madam Deputy Speaker, a laissez faire approach is

:06:00.:06:02.

inappropriate for a sector of the economy as uniquely privileged as

:06:03.:06:06.

banking. Since 2008 British banks have placed themselves a more solid

:06:07.:06:12.

foundation, building reserves, regular stress tests and closer

:06:13.:06:15.

monitoring has been adopted which is quite right. Historically RBS's

:06:16.:06:22.

novel approach to small businesses shows graphically how things can go

:06:23.:06:26.

wrong. Poor management, avarice and hubris are at the top -- at the top

:06:27.:06:32.

of the bank took place and it took the place of prudent management.

:06:33.:06:40.

Using other people's money improperly on the basis of hubris.

:06:41.:06:48.

It was about pushing up the balance sheets through any means necessary

:06:49.:06:51.

and mechanisms need to be in place to stop this happening. Consensus

:06:52.:07:03.

have gone up regarding regulators driving the cash. They have been

:07:04.:07:07.

troubling signs in the election last year that the government may be

:07:08.:07:11.

going a bit cold on the necessary work that needs to be done. The

:07:12.:07:16.

proposals of the Blix commission has largely been ignored. The enquiry

:07:17.:07:27.

into banking culture was scrapped. I loathe the minister is in listening

:07:28.:07:30.

mode and I hope he listens today. There are challenges ahead and we

:07:31.:07:34.

must have mechanisms in place to deal with those challenges. Leaving

:07:35.:07:39.

small businesses without the protection afforded to consumers is

:07:40.:07:42.

to leave them vulnerable and we all know what happens to small

:07:43.:07:46.

businesses when they are left in a vulnerable position. I don't want to

:07:47.:07:50.

harp on about the issue over banking failure, but let's not going into

:07:51.:07:55.

amnesiac mode to save a view brushes. It's absolutely vital that

:07:56.:07:59.

we get the proper processes and mechanisms in place. So when there

:08:00.:08:05.

are disputes it's essential that they can be resolved speedily and

:08:06.:08:09.

effectively and ad hoc dispute mechanisms go only so far. So that

:08:10.:08:15.

is why we have to have not just ad hoc arrangements, we have to have

:08:16.:08:19.

arrangements that are systematic. As a result of previous cases, small

:08:20.:08:27.

businesses were having to rely on expensive and inaccessible court

:08:28.:08:30.

procedures to obtain redress and that really isn't appropriate. But

:08:31.:08:36.

it's not enough as the motion says to establish compensation schemes

:08:37.:08:39.

after the event. They lacked the authority to be able to secure

:08:40.:08:45.

public confidence in themselves. It has to go beyond that. It's much

:08:46.:08:48.

better to have the appropriate procedures in place before the

:08:49.:08:51.

event, before things begin to go wrong. So the motion today, it

:08:52.:08:56.

rightly insist the government follows the advice of the Treasury

:08:57.:09:03.

Select Committee and moves to establishing a dispute resolution

:09:04.:09:05.

mechanism for financial services. I'll bring my comments to a

:09:06.:09:09.

conclusion. It's essential the malpractice we saw at the RBS is not

:09:10.:09:18.

allowed to happen again. Taxpayers have a 73% share in the bank and the

:09:19.:09:22.

Office for Budget Responsibility now believes on Treasury advice I

:09:23.:09:27.

understand that the state may never be sold, not for a considerable

:09:28.:09:31.

period of time. It's absolutely right that we expect banks to treat

:09:32.:09:37.

its customers fairly. The failures at RBS and the treatment of its

:09:38.:09:40.

customers would be unacceptable at any other institution, so there is a

:09:41.:09:46.

wider case to establish wider effective mechanisms, not just that,

:09:47.:09:53.

but to change the structure of our banking system or at least consider

:09:54.:09:58.

it. Now it is pretty clear that RBS isn't going to be sold for the

:09:59.:10:03.

foreseeable future, as I alluded to, so perhaps it's time to conduct a

:10:04.:10:08.

full review of all the options for the RBS future, including whether

:10:09.:10:12.

there are alternatives that could deliver better value for money for

:10:13.:10:16.

business and the economy. But the key issue today is the need to have

:10:17.:10:24.

a robust systematic resolution platform. Thank you. Minister. Mr

:10:25.:10:34.

Simon Kirby. Madam Deputy Speaker, let me start by thanking the

:10:35.:10:38.

honourable member for East Lothian for tabling this debate and to be

:10:39.:10:44.

fair, he's very thoughtful and measured contribution. We certainly

:10:45.:10:50.

at the importance of the issues that have been raised here today and as a

:10:51.:10:56.

former businessman myself, I have a great deal of sympathy for all

:10:57.:11:02.

businesses mentioned today and indeed all other businesses who have

:11:03.:11:08.

been treated unfairly because what we all care about, and this has

:11:09.:11:12.

certainly been shown very clearly in the contributions we've heard here

:11:13.:11:16.

today, are the businesses that form the backbone of our economy. We

:11:17.:11:23.

should never forget businesses are more than just numbers, they are

:11:24.:11:30.

people, families, employees, customers, the local community. This

:11:31.:11:33.

government has a very strong record of supporting companies, large and

:11:34.:11:38.

small, whether that's through our competitive tax regime or investment

:11:39.:11:45.

in skills, research and infrastructure. And clearly an

:11:46.:11:49.

important way in which many businesses are also able to grow and

:11:50.:11:55.

develop is through the access to finance. So what we all need to see

:11:56.:12:00.

is financial services providing lending to our businesses and acting

:12:01.:12:07.

in the strictest accordance with the FCA's rules. And, of course, were

:12:08.:12:13.

ever this isn't the case, any business affected should be

:12:14.:12:19.

compensated where appropriate. There are already in existence a range of

:12:20.:12:22.

avenues. We've heard about some of them earlier. From the financial

:12:23.:12:38.

ombudsman service to other services requesting complaint resolution.

:12:39.:12:41.

It's right that we look at the impact small businesses have with

:12:42.:12:46.

financial services providers to make sure the dealings of the an

:12:47.:12:52.

effective. That is what the FCA is already doing. It launched a

:12:53.:12:58.

discussion paper on SMEs last year and this looks amongst other things

:12:59.:13:06.

at the remit of the SOS in providing fast and expensive re-dress for

:13:07.:13:08.

consumers of our smallest businesses. The FCA is currently

:13:09.:13:15.

analysing responses to this. Madam Deputy Speaker, when the findings of

:13:16.:13:20.

published, we will consider them very closely indeed, and to be

:13:21.:13:27.

clear, if that includes reviewing the support in place for businesses

:13:28.:13:30.

resolving financial disputes, that is something we will look at it. I

:13:31.:13:36.

think it's important for me to reflect on some of the specific

:13:37.:13:39.

comments we've heard here today and they have been quite a few and I

:13:40.:13:43.

would do my very best to cover most of them. The Honourable member for

:13:44.:13:51.

East Lothian asked about reforming insolvency law. He might be pleased

:13:52.:13:56.

to hear that the government keeps insolvency law under regular review

:13:57.:13:59.

and is currently considering responses to its recent review of

:14:00.:14:04.

the corporate insolvency framework. He also mentioned Andrew Bailey. As

:14:05.:14:11.

Andrew Bailey made clear in his letter yesterday to the Honourable

:14:12.:14:17.

member, the FCA is considering the treatment of small and medium-sized

:14:18.:14:23.

enterprises and users of financial services. The FCA has yet to publish

:14:24.:14:26.

the findings from this work and if the findings includes the resolution

:14:27.:14:35.

of financial disputes, we will look at it. You mention RBS. I fully

:14:36.:14:41.

recognise his views about RBS. The global restructuring group and its

:14:42.:14:45.

treatment of small businesses. I share these concerns and I'm keen to

:14:46.:14:50.

discuss with RBS bid detail of the re-dress screen. -- redress scheme

:14:51.:15:01.

that hit has just announced. -- it. The Honourable member for Henley, I

:15:02.:15:06.

think him for his support for alternative dispute resolution. The

:15:07.:15:17.

Honourable member for Delyn raise concerns about the quality of our

:15:18.:15:25.

IHV review. The Treasury committee has recommended that the ADR should

:15:26.:15:32.

learn lessons. They will do so once legal proceedings are at an end. He

:15:33.:15:36.

also mention access to financial ombudsman. The FCA says 97% have

:15:37.:15:44.

access to the SOS from the government believes that the SOS

:15:45.:15:55.

He also asked about the Finance guarantee scheme, an important

:15:56.:16:02.

question. At the instigation of the British businessman, RBS conducted

:16:03.:16:07.

an in-depth internal investigation of its administration of the EF

:16:08.:16:14.

chief. And they put in place plans to deal with the issue. -- EF G. I

:16:15.:16:23.

went give way, perhaps we may speak afterwards. I have an awful lot of

:16:24.:16:26.

things I need to address. The honourable member for Wycombe asked

:16:27.:16:34.

about incentives to discourage misconduct. I can tell him that the

:16:35.:16:39.

government and regulators have acted to embed personal responsibility in

:16:40.:16:43.

banking through the senior managers and certification regime. He also

:16:44.:16:48.

stated that small businesses should be treated as consumers. If I may,

:16:49.:17:01.

very quickly? I'm not sure I stated it, I would say to my honourable

:17:02.:17:04.

friend, I asked if the government would consider it the appropriate if

:17:05.:17:11.

I'd requested that. I thank him for that clarification. I apologise to

:17:12.:17:14.

the member opposite for being inconsistent. The partnerships under

:17:15.:17:23.

the regular three walls the consumer credit regime and the SCA is asking

:17:24.:17:33.

how all SMEs are treated as customers of financial services. --

:17:34.:17:40.

F C a. The member for Croke Bridge, Christ in and Bellshill mentioned

:17:41.:17:47.

the RHP scheme. The scheme was not designed to replicate the core

:17:48.:17:54.

system because that system can be lengthy and expensive as members

:17:55.:17:58.

have acknowledged. -- court system. Independent reviewers were put in

:17:59.:18:05.

place to look at individual cases. Another member asked about

:18:06.:18:09.

timeliness of the ombudsman. I agree with him that ombudsman decisions

:18:10.:18:17.

should be quick. I am assured that decisions are faster than court and

:18:18.:18:20.

also free for complainants. However, inevitably complex cases will take

:18:21.:18:28.

some time to resolve. He also asked about disclosure of information. I

:18:29.:18:31.

can say where the on button and considers it appropriate to accept

:18:32.:18:36.

confidential information and edited versions would be disclosed to the

:18:37.:18:43.

other party. I agree that it is right we pay tribute to the work of

:18:44.:18:48.

the member for other Conway in keeping this issue very much on the

:18:49.:18:54.

agenda. The Right Honourable member for North Norfolk asked about

:18:55.:19:01.

whistle-blowers. I understand the FCA have invited the member for East

:19:02.:19:06.

Lothian to discuss it with them and I am sure he would be welcome to

:19:07.:19:10.

join in that meeting. For the government to be clear, they

:19:11.:19:17.

recognise the huge service that whistle-blowers provide and the

:19:18.:19:20.

information they provide. I went give way, I am so sorry. He

:19:21.:19:27.

mentioned RBS and DRG. The government recognises the

:19:28.:19:29.

seriousness of the allegations against RBS. -- geology. They are

:19:30.:19:36.

considering the skills person report and other material. The SCA is

:19:37.:19:40.

discussing what else may be necessary. The honourable lady from

:19:41.:19:49.

Redcar mentioned a constituent of hers, I have a great deal of

:19:50.:19:53.

sympathy with that situation. That her constituent finds himself in.

:19:54.:19:58.

The government is committed to supporting small businesses through

:19:59.:20:03.

the tax system and a regular tree regime -- regulatory. The honourable

:20:04.:20:14.

member for Edinburgh West asked about G R G, a government owned

:20:15.:20:22.

bank, HMG shareholding has managed at arms length from the government

:20:23.:20:28.

on a commercial basis. And they did not have knowledge of G R G's

:20:29.:20:36.

actions. They are not informed of internal business decisions, that is

:20:37.:20:41.

an important point. The member for East Renfrewshire asked about

:20:42.:20:46.

Connaught, I recognise the difficult situation of many Connaught

:20:47.:20:52.

investors. We will look into this particular case and I understand an

:20:53.:20:56.

investigation into the collapse of the fund are ongoing. The honourable

:20:57.:21:04.

mother for Kirkaldy and Cowdenbeath talked about duty of care, I said --

:21:05.:21:15.

I agree that culture is vital. The consumer panel has asked the FCA to

:21:16.:21:21.

look at a duty of care. I am happy to tell the House today that I will

:21:22.:21:28.

write to them to ask for an update on the thinking and put a letter of

:21:29.:21:33.

reply in the library. Madam Speaker, let me thank everybody here who has

:21:34.:21:39.

contributed to the debate and if I may summarise the government

:21:40.:21:43.

position briefly. While we certainly do know many of the issues raised in

:21:44.:21:48.

the motion and raised by honourable members in the course of the debate,

:21:49.:21:53.

we have also heard that our existing avenues to businesses seeking

:21:54.:22:00.

resolution for financial dispute. There is the financial ombudsman

:22:01.:22:07.

service, the SCA has powers to take specific measures to ensure redress

:22:08.:22:12.

and the usual legal process open to businesses. However, the FCA has

:22:13.:22:21.

worked ongoing to look at the relationship between them and

:22:22.:22:25.

service providers and we look forward to seeing the next steps in

:22:26.:22:30.

this work. I can assure the House this afternoon that we will then

:22:31.:22:36.

consider the need for future steps in this area within that context.

:22:37.:22:45.

Briefly Madam Deputy Speaker, I will thank all the members for taking

:22:46.:22:50.

part in the debate. It is a good debate and I feel we have progressed

:22:51.:22:54.

matters. I will take the Minister's reply as saying the door is still

:22:55.:22:58.

open and we will certainly want to come through that door. Can I thank

:22:59.:23:02.

members for taking part and particularly Heather Buchanan and

:23:03.:23:05.

Fiona Sheriff, who are the real brains and hard work and deserve to

:23:06.:23:10.

have their names on the record. Can I finish by saying that the next

:23:11.:23:14.

stage is to have an enquiry that will be conducted jointly by the APG

:23:15.:23:23.

G and the group for dispute resolution and with the support of

:23:24.:23:27.

the Federation of Small Businesses. I do hope the Minister will come

:23:28.:23:33.

along and give evidence at that enquiry. The question is as on the

:23:34.:23:46.

order paper, as many of that opinion say I. On the contrary, no, the ayes

:23:47.:24:00.

have it. We now come to the debate on broadband universal situation.

:24:01.:24:12.

Today is not the first time at the House has discussed broadband and I

:24:13.:24:15.

suspect it went be the last. All members in this House know from

:24:16.:24:20.

their postbag is that there are constituents who have imperfect

:24:21.:24:27.

connections to the Internet that is changing all their lives. And those

:24:28.:24:33.

who suspect they don't have any constituents have imperfect

:24:34.:24:35.

connections are in fact reticent in constituents where the -- in fact

:24:36.:24:42.

living in constituencies where the service is so bad. It is a huge step

:24:43.:24:47.

forward for those constituents, largely but not wholly by any means

:24:48.:24:51.

in urban areas. Swear superfast and ultrafast speeds are possible,

:24:52.:24:55.

shopping is cheaper, government is more accessible and culture is on

:24:56.:24:59.

tap and the NHS can be more efficient. For those wet 10 megabits

:25:00.:25:03.

per second, which is the USO obligation as it stands, that is a

:25:04.:25:10.

distant dream, this USO could be a lifeline thrown to them by this

:25:11.:25:13.

government that will help to make sure they are able to take a full

:25:14.:25:19.

part in the modern world from drone deliveries to drive cars. There is a

:25:20.:25:24.

risk. That is why it -- driver less cars. I hope that through the method

:25:25.:25:34.

of this debate, we sent from this has a message that the universal in

:25:35.:25:39.

USO should mean it is genuinely available to all, either businesses

:25:40.:25:45.

or consumers. Even if that turns out to be via satellite connection but

:25:46.:25:50.

preferably in due course a five G connection. The S in service means

:25:51.:25:56.

the connection keeps pace with the quickening Webb requirements of the

:25:57.:25:59.

modern era. Not just in terms of downloads but uploads and latency.

:26:00.:26:05.

And the oh is an obligation in that it is providing a road map for each

:26:06.:26:14.

premise. I give way to my honourable friend. You mentioned five G, I

:26:15.:26:19.

happen to find myself in a remote West Oxfordshire village recently

:26:20.:26:25.

where I found 62 megabits per second of 4G a viable, 50% faster than my

:26:26.:26:28.

beady infinity at home, will he agree with me that it would be

:26:29.:26:31.

appropriate to have 4G everywhere, not least everywhere in my right

:26:32.:26:36.

honourable friend's constituency of Whitney. He highlights the

:26:37.:26:43.

patchiness of the network with which we have. I know my honourable friend

:26:44.:26:50.

could not be more deserving of that excellent speed but I think we are

:26:51.:26:54.

all in this has equally deserving of those speeds. That in a sense is the

:26:55.:27:00.

point of this debate. None of the positions I have debated, I give way

:27:01.:27:07.

to my honourable friend for Witney first. I am grateful for the hit him

:27:08.:27:14.

to give way. To point out, while I'm glad the honourable friend had a

:27:15.:27:19.

good 4G reception in West Oxfordshire, we suffer from very

:27:20.:27:24.

patchy and in some cases nonexistent broadband coverage. In areas from

:27:25.:27:31.

Stanley in the South to lead well in the North, there is very much need

:27:32.:27:37.

and that is something we should be rolling out, not just bought West

:27:38.:27:39.

Oxfordshire but throughout the country. I absolutely agree. I think

:27:40.:27:46.

across this has, there are calls for exactly that. What I would add is

:27:47.:27:50.

that when it comes to the USO, for me it doesn't matter whether it is a

:27:51.:27:55.

broadband connection in the sense of fibre or 4G or five G, the point is

:27:56.:28:00.

the collectivity that the constituent receives at the end of

:28:01.:28:11.

the day. I understand the House has important focus on the words and

:28:12.:28:13.

consent of minorities but perhaps there might be, should he not

:28:14.:28:19.

acknowledge before concentrating on their woes, the incredible success

:28:20.:28:23.

of the rural broadband roll-out programme which by the end of 20s

:28:24.:28:27.

and team will hit its target of bringing superfast broadband access

:28:28.:28:33.

to 95% of the country. Would be the most successful infrastructure

:28:34.:28:34.

programme that any government has run in many years. I gather it is

:28:35.:28:43.

not quite correct to invite interventions but the name of the

:28:44.:28:46.

Minister responsible for that programme temporarily escapes me. My

:28:47.:28:55.

honourable friend is completely right, this has been an

:28:56.:28:59.

infrastructure problem that has been -- programme that has been delivered

:29:00.:29:04.

in world leading speed and a world leading extent. It is small comfort

:29:05.:29:09.

to the people who have not yet got it. There is no infrastructure

:29:10.:29:13.

projects that this government is involved in that is more important

:29:14.:29:18.

than broadband. As I said, the speed of delivery in some places has been

:29:19.:29:22.

world leading at in some places at has followed far short of the

:29:23.:29:30.

standards are constituents expect. I am grateful to him for giving way

:29:31.:29:34.

and I take on board the point made by my right on about friend for

:29:35.:29:38.

Wantage, the success of the programme has had its own issues. In

:29:39.:29:43.

areas we have good broadband but if you are a kid at school at in one of

:29:44.:29:46.

the surrounding villages and you can't get access and the curriculum

:29:47.:29:50.

is based around usage of the Internet, that creates significant

:29:51.:29:54.

problems for those particular Jourdren. He underlines the

:29:55.:29:59.

ubiquitous importance, whatever area of life we are now talking about

:30:00.:30:04.

where broadband has got to make sure that it is available not only to

:30:05.:30:07.

homes and businesses but to schools and the health service and that. In

:30:08.:30:12.

that sense, the announcement that everywhere will get 10 megabits from

:30:13.:30:17.

2020 is one of the most welcome that I think the government has made.

:30:18.:30:24.

It is met with hollow laughter from those who have nothing and sceptical

:30:25.:30:33.

excitement from those who think ten may allow them to use the iPlayer. I

:30:34.:30:43.

would like to take this opportunity to invite my honourable friend for

:30:44.:30:50.

Wantage to visit Wycombe, where he is very welcome to address my

:30:51.:30:56.

constituents, particularly in one area where they will find they will

:30:57.:31:03.

be grateful if they had 4G, never mind fixed broadband. He is right.

:31:04.:31:12.

I'm sure... May I accept that invitation. I will come to the

:31:13.:31:15.

honourable gentleman's constituency and talk about the success of

:31:16.:31:25.

broadband and the perils of Brexit! I'm delighted in manner of, not sure

:31:26.:31:33.

what it is in manner of, but I would pass on that message. Oh, for

:31:34.:31:39.

heaven's sake! I'm grateful for my honourable friend giving way. Does

:31:40.:31:46.

he agree there are a number of innovative firms who are rolling out

:31:47.:31:51.

wireless technology that is allowing some communities to band together

:31:52.:31:56.

and fill the gaps where the current programme has not reached? I agree,

:31:57.:32:06.

I will come on to this, it is the ability to take on those solutions

:32:07.:32:16.

that the US O has to enable, otherwise it will not fulfil the

:32:17.:32:25.

ambitions. In any constituency, with the less well funded police force

:32:26.:32:31.

and a rural network and it is in fact broadband that is the single

:32:32.:32:40.

biggest issue in my own postbag. My connection figures are still 6%

:32:41.:32:46.

below the national average. That is why all of Lincolnshire's MPs know

:32:47.:32:52.

from their constituents how important this issue is, even though

:32:53.:32:59.

our own county council has delivered its projects ahead of schedule and

:33:00.:33:05.

under budget. So this is an opportunity to narrow the gap

:33:06.:33:10.

between the urban and rural economy and reform services... A pleasure.

:33:11.:33:14.

Would the honourable gentleman agree that it is a disgrace that Which has

:33:15.:33:25.

found Scots only have access to 4G signal 54% of the time. Wherever we

:33:26.:33:37.

have not, 4G has not been delivered to the extent operators claim, we

:33:38.:33:41.

have a problem. The honourable lady is right I think to point out in the

:33:42.:33:45.

particularly rural areas to which she referred that it is where it

:33:46.:33:49.

could make the most difference to have this kind of service available

:33:50.:33:52.

N that sense, we are are clearly not doing as well as our constudents

:33:53.:33:58.

would -- constituents would demand. It is not just rural Scotland that

:33:59.:34:04.

is suffering, most of my constituency has only a 2G signal.

:34:05.:34:15.

We don't even have 3-G and offcome have an app that will feed data to

:34:16.:34:24.

Ofcom and I would encourage anybody who suffers from poor signals to do

:34:25.:34:29.

that, so Ofcom has information on some of the appalling quality of

:34:30.:34:36.

service that people are getting. I will come on to the importance of

:34:37.:34:44.

data in a moment as well. Ofcom has not yet defined either the UDS or

:34:45.:34:50.

the o' bit for the US O. We must acknowledge there will be areas

:34:51.:34:54.

where it is not economical to connect just as we do with water, or

:34:55.:35:00.

with electricity. But that underlines the importance of a US O

:35:01.:35:14.

that is technology neutral and has a fibre spine. By the time that 5G

:35:15.:35:26.

connection is around, the US O must have risen with digital inflation.

:35:27.:35:34.

Ten megabits a second is not good enough in perpetuity. Ofcom should

:35:35.:35:39.

make recommendation each year to see the US O rise and the Government

:35:40.:35:46.

might occasionally make a point of surpassing the recommendations, has

:35:47.:35:49.

it has with the Low Pay Commission. Assuming this US O is like those in

:35:50.:35:56.

other industries that allocate a reasonable budget per connection, it

:35:57.:36:06.

is vital that communities can pool their funding to attract private

:36:07.:36:11.

companies such as those that she mentioned to take innovative parts

:36:12.:36:21.

and it creates a voucher scheme that the minister referred to. The that

:36:22.:36:26.

would be, that is an avenue that is certainly important to explore. So

:36:27.:36:30.

that communities can club together. Rather than be left with individual

:36:31.:36:34.

spending for themselves. Connecting the final few per cent of the UK

:36:35.:36:42.

will require a host of diverse of solution from satellite broadband to

:36:43.:36:48.

full fibre. One size will not fit all, however marvellous the

:36:49.:36:52.

individual companies are. A single company may not necessarily be the

:36:53.:36:57.

right approach to provide a backstop for a universal service on dpags

:36:58.:37:04.

Gages. -- obligation. While many will express views on BT, even that

:37:05.:37:09.

one company will not be providing every part of the solution. I'm

:37:10.:37:13.

grateful to my honourable friend for giving way. He mentions the one big

:37:14.:37:20.

family that is BT. In my constituency there are excellent

:37:21.:37:26.

companies that provide data solutions across the entirety of

:37:27.:37:32.

West Oxfordshire and London and I wonder whether he agrees there may

:37:33.:37:37.

be ways companies can be involved in provision of 100% broadband

:37:38.:37:46.

solution? Yes. Government indications have BP in the hardest

:37:47.:37:51.

areas to reach connections will be provided on request, rather than by

:37:52.:37:57.

default on a pragmatic economic response and communities should be

:37:58.:38:02.

incentivised to go further. I would caveat this approach that we should

:38:03.:38:07.

allow this to be demand-led and say the US O should be extended tulle

:38:08.:38:13.

major roads, not simply to motorways, to railway lines and

:38:14.:38:17.

stations as soon as possible and the department of tripts working on this

:38:18.:38:21.

-- transport of is working on this. But build being it into the US O

:38:22.:38:29.

would be progress. I am grateful. I tried in the responsibilities I

:38:30.:38:36.

spent on the HS2 committee to insist the line should have broadband

:38:37.:38:40.

provision so the communities affected should have access to that.

:38:41.:38:45.

I think we should have every development over 20 houses, we

:38:46.:38:51.

should insist the developer er puts in a superer fast scheme. Yes, the

:38:52.:38:59.

idea that we are not fibring up every new housing development by

:39:00.:39:05.

defaults short sighted. We know good broadband connections add value to

:39:06.:39:09.

the houses that they are connected to. There is virtue on both sides.

:39:10.:39:14.

But in that sense, like my honourable friend, I would go

:39:15.:39:20.

further than Lord Adonis's natural infrastructure committee did and say

:39:21.:39:25.

we should look more, be more creative in how we identify where

:39:26.:39:29.

the areas we should build stuff to by default should be. Crucial to

:39:30.:39:36.

this however is the issue of data. There is a real risk of

:39:37.:39:41.

Cherry-picking if we were simply publish a bulk set of every

:39:42.:39:45.

connection and how fast it is. Because that might provoke an

:39:46.:39:50.

anticompetitive behaviour that none of us would like to see. But public

:39:51.:40:03.

casing will -- publication will provide something to allow

:40:04.:40:08.

purchasers of a house to see what speed they might get, but it will

:40:09.:40:13.

also I hope allow communities to pool their own data so that they can

:40:14.:40:18.

identify whether they should be going out to other companies to try

:40:19.:40:24.

and attract investment, or whether they might be able to wait a little

:40:25.:40:29.

while, because they know a solution is coming. I give way again. I'm

:40:30.:40:36.

grateful for my honourable friend giving way. Does he agree that

:40:37.:40:42.

actual experience provides free software that can be down loaded on

:40:43.:40:47.

to people's computers at home that again feeds into Ofcom and gives

:40:48.:40:52.

real time data and again I'm trying to encourage those communities in my

:40:53.:41:01.

constituency who don't have access to megabits a second to use that

:41:02.:41:07.

software so we have greater and more effective data on this. My

:41:08.:41:10.

honourable friend is right and experience who have worked with

:41:11.:41:16.

Ofcom themselves the provide an invaluable and often free service

:41:17.:41:21.

that all our constituents could benefit from and that data allows

:41:22.:41:25.

communities to join themselves together to work out whether they

:41:26.:41:32.

are able to go to companies and point out they're an attractive

:41:33.:41:39.

place to invest. It is a useful thing. I am grateful, would the

:41:40.:41:45.

honourable gentleman not agree that the issue at the heart of this isn't

:41:46.:41:51.

that Ofcom don't know where the gaps are, it is just that the provision

:41:52.:41:55.

in rural areas is challenging and it is a challenge that people are

:41:56.:41:59.

finding, companies are finding not conducive to take up and what we

:42:00.:42:05.

have is social exclusion as a result. I agree that communities

:42:06.:42:11.

that are not connected are not connected to the modern world, that

:42:12.:42:17.

is why we need to make sure that a universal service obligation is

:42:18.:42:21.

genuinely universal. But I would add that the idea that those communities

:42:22.:42:27.

are not, that data will not help those communities is not one that I

:42:28.:42:35.

agree with. The more data we have the more we can go to companies and

:42:36.:42:40.

ask what they can do. It is a two-way street. In the end, it will

:42:41.:42:48.

be communities themselves I believe that drive the universal service

:42:49.:42:52.

obligation. As BT and others have pushed the roll out of existing

:42:53.:43:01.

broadband further and faster than predicted, the howls of protest from

:43:02.:43:08.

those left behind have grown louder and without US O the digital divide

:43:09.:43:13.

will become too big to bridge. But with it it will be the foundation of

:43:14.:43:19.

a truly digital nation and enabling that is enabling a new industrial

:43:20.:43:23.

revolution that is a prize we would all, whatever our party, agree is

:43:24.:43:29.

one that is worth fighting for. I hope this debate will enable the

:43:30.:43:35.

minister and others in the industry to gain a wider perspective of what

:43:36.:43:40.

the views of this House is so we can build the best possible universal

:43:41.:43:44.

service obligation for all of our constituents and with that I commend

:43:45.:43:49.

this motion to the House. The question is that the House has

:43:50.:43:55.

considered the broadband universal service obligation. Mr Ian Lucas.

:43:56.:44:03.

Thank you. Can I congratulate the honourable gentleman on securing

:44:04.:44:09.

this debate and I welcome the opportunity to discuss this and

:44:10.:44:14.

welcome in particular the conversion of the party opposite, after a very

:44:15.:44:20.

long time, seven years on so, to support a policy of universal

:44:21.:44:27.

broadband provision. Access to broadband is absolutely crucial in

:44:28.:44:30.

society today. It has been crucial for the last seven years. Thises

:44:31.:44:36.

true not just for business -- this is true not is just for businesses,

:44:37.:44:40.

but for individuals and for government it is insisting that

:44:41.:44:45.

citizens have access to services through the medium of broadband. So

:44:46.:44:50.

it is therefore essential that we have a universal service. It is

:44:51.:44:57.

extraordinary that that concept, which the honourable gentleman for

:44:58.:45:02.

Boston and Skegness has talked about for the last 20 minutes or so, was

:45:03.:45:09.

rejected by the party opposite. The concept of universality is crucial.

:45:10.:45:16.

And it was rejected by the coalition Government in 2010, because for in

:45:17.:45:20.

the 2010 general election the Labour Party had a policy of introducing a

:45:21.:45:27.

universal broadband provision at the speed of 2 megabits by 2012. When

:45:28.:45:34.

the coalition came into power, it insisted on a policy and I remember

:45:35.:45:44.

the member for Wantage using, I can remember the words, I have heard so

:45:45.:45:49.

it many times the, they were going to deliver the best superfast

:45:50.:45:50.

broadband in Europe by 2015. I watch MPs complaining about lack

:45:51.:46:09.

of broadband provision. The reason they are complaining is because we

:46:10.:46:15.

all know from our constituents and individuals and for consumers that

:46:16.:46:18.

that provision is not being delivered to our constituents. So

:46:19.:46:27.

the result has been disastrous. Especially for communities away from

:46:28.:46:32.

the south-east of England and away from the richest parts of the UK. I

:46:33.:46:42.

will give way to both. I will give way to the honourable gentleman

:46:43.:46:46.

first. I completely agree with him in the point he is making in terms

:46:47.:46:52.

of universality. Can I draw attention to an award-winning

:46:53.:46:56.

business in my constituency which has won a range of accolades and has

:46:57.:47:00.

a five star rating on trip advisor but the only negative comments are

:47:01.:47:06.

about that broadband provision, so it has an impact on business. He

:47:07.:47:11.

makes an excellent point, one that has been made to me and other

:47:12.:47:15.

members of the House. Particularly in areas of great tourism

:47:16.:47:20.

businesses. Broadband provision is important for those kind of

:47:21.:47:27.

businesses nowadays. It goes to an axis of worldwide market. They have

:47:28.:47:30.

to be able to provide those services. I am grateful to him for

:47:31.:47:37.

giving way and he makes a powerful case. He will know that Wales and my

:47:38.:47:43.

constituency has some of the most rural communities in the UK. Despite

:47:44.:47:49.

superfast Roger, we're still no higher than England in terms of

:47:50.:47:56.

take-up. Should the government underwrite the additional ?20

:47:57.:48:03.

million needed to get the job done? It is essential that we put an

:48:04.:48:06.

infrastructure in place that will deliver to the whole of the United

:48:07.:48:10.

Kingdom. That is the thrust of my speech. I represent Wrexham and we

:48:11.:48:19.

have heard reference already to rural communities that have no

:48:20.:48:25.

access to broadband, I have an exporting constituency which has

:48:26.:48:30.

many world leading businesses. Many modern technology parks around it.

:48:31.:48:34.

Many of those businesses have been saying to me that over the past few

:48:35.:48:39.

years, they have not been able to access the type of broadband

:48:40.:48:42.

services that are essential for a modern business to compete. I am

:48:43.:48:51.

very grateful for him giving way but the superfast Camry Project is a

:48:52.:48:58.

project led by the Labour run Welsh government in Cardiff. Therefore, if

:48:59.:49:05.

those businesses are struggling, I suggest that he speaks to the Welsh

:49:06.:49:10.

government in Cardiff that is rolling out that programme. I regret

:49:11.:49:20.

the honourable lady never misses an opportunity to be partisan in what

:49:21.:49:24.

she says. What she should know and if she did understand and knew about

:49:25.:49:29.

this subject, she would know the infrastructure and the basis on

:49:30.:49:34.

which broadband services are delivered are actually manufactured

:49:35.:49:37.

and constructed by the UK Government. It has been their

:49:38.:49:43.

responsibility to deliver the policy of spreading broadband across the

:49:44.:49:51.

UK. It demeans the party opposite to seek records to petty political

:49:52.:49:59.

point scoring. That is what I fully expect from her. It is an important

:50:00.:50:06.

subject, I believe in the United Kingdom and I believe in the whole

:50:07.:50:09.

of the United Kingdom in supporting areas across the country. So that we

:50:10.:50:13.

don't just support the richest areas of the UK. Which is really the

:50:14.:50:19.

policy of the party opposite. That is why, when everybody looks at the

:50:20.:50:25.

figures through from we have a situation where the richest parts of

:50:26.:50:29.

the country have the highest level of provision of broadband services.

:50:30.:50:34.

This is something that acts against the interests of the nations and

:50:35.:50:42.

regions of the UK. It is the role of government and the UK Government in

:50:43.:50:45.

particular to correct the deficiencies of the market. I'm

:50:46.:50:51.

afraid that since 2010, the Conservative government has failed

:50:52.:50:55.

to do that, that is why we have heard so many complaints from MPs

:50:56.:51:04.

since 2010 about the weakness of broadband provision and broadband

:51:05.:51:09.

services. I accept that there has been progress. Demand has not stood

:51:10.:51:16.

still since 2010, I know the honourable gentleman from Wantage

:51:17.:51:28.

the right honourable gentleman. One always secures rewards. Labour's

:51:29.:51:36.

commitment to two megabits would have established the universal

:51:37.:51:40.

provision so the whole of the United Kingdom would benefit from the

:51:41.:51:42.

expansion of broadband services. What has happened is that the

:51:43.:51:47.

richest areas have benefited most. We always accepted that two megabits

:51:48.:51:52.

was going to be a starting point. This would not have been enough but

:51:53.:51:57.

the important issue was the commitment to universal service, it

:51:58.:52:00.

was jettisoning that principle that was disastrous. It is about

:52:01.:52:08.

appreciating the central nature of broadband in today's economy and

:52:09.:52:12.

society. It accelerated still further, the regional imbalances in

:52:13.:52:18.

the UK which means that this country is the most marked in regional

:52:19.:52:27.

difference in income of all those who do countries. The UK Government

:52:28.:52:35.

must act to make sure we have a superfast broadband service. I

:52:36.:52:40.

welcome the conversion to a universal service. Isn't it a shame

:52:41.:52:46.

that it didn't happen in 2010 and that commitment to universal service

:52:47.:52:50.

had not been in place for the last six years. BT has achieved much in

:52:51.:52:59.

the provision of broadband. It has extended its provision 2010. But of

:53:00.:53:08.

course we essentially have a monopoly provision of infrastructure

:53:09.:53:13.

from BT in many areas of the country. And it is my firm view that

:53:14.:53:18.

80 alone doesn't have the capacity to meet the demand required. In many

:53:19.:53:25.

areas of the country it enjoys a monopoly provision. But is not able

:53:26.:53:31.

to meet the demand required. There are delays in consumer provision

:53:32.:53:36.

reminisces on the pre-privatisation era of the 1980s. Many have to wait

:53:37.:53:44.

months for broadband connection when they move House. I will not give way

:53:45.:53:48.

to the honourable lady because she makes cheap political points. In

:53:49.:53:52.

addition, many areas do not have the broadband infrastructure. In

:53:53.:53:58.

Wrexham, until very recently, there was one broadband system. That

:53:59.:54:05.

system has been unable to meet the demand that is made from local

:54:06.:54:10.

businesses and local individuals. Government and the UK Government,

:54:11.:54:13.

which has been responsible for devising this system, should have

:54:14.:54:17.

put in place the government system that either created the necessary

:54:18.:54:21.

infrastructure through an Offaly provider or alternatively, created a

:54:22.:54:27.

competitive market where providers competed to build infrastructure.

:54:28.:54:32.

Its failure is that since 2010, this government has done neither. I am

:54:33.:54:37.

very pleased to say that in Wrexham, in the last two months, virgin media

:54:38.:54:41.

have begun to build their own infrastructure system, the first in

:54:42.:54:46.

North Wales as part of the project lightning programme. I want to thank

:54:47.:54:50.

them for responding to the pressure I have put them under consistently

:54:51.:54:56.

to introduce that system. But if we're going to have a universal

:54:57.:55:02.

system right across the UK, it is incumbent on government and

:55:03.:55:04.

regulators to create the system necessary right across the UK. That

:55:05.:55:10.

they have not done so already is a failure on the part of government

:55:11.:55:15.

and regulators. I will give way to the honourable gentleman. Right

:55:16.:55:23.

honourable gentleman. I just wanted to improve the quality of the debate

:55:24.:55:27.

by bringing a couple of facts to bear. The honourable member is

:55:28.:55:30.

making a highly politicised and partisan speech. It is worth the

:55:31.:55:36.

House knowing that in Wrexham, a town that I know well, 95% of

:55:37.:55:41.

premises have access to superfast broadband and by next summer, it

:55:42.:55:48.

will be 98%. If everyone is going to get equal time, can I say up to ten

:55:49.:55:52.

minutes or other people will be squeezed. If you want to make

:55:53.:55:55.

interventions, make them short and sweet, the people giving way,

:55:56.:56:03.

Marseille ten minutes, I know you need the ending. I am very aware,

:56:04.:56:09.

everyday I have people complaining about lack of provision, including

:56:10.:56:13.

businesses. I can give the gentleman and I will send him a list of the

:56:14.:56:17.

complaints I received. I accept the position but this is an important

:56:18.:56:22.

matter. I am not inventing these cases, they are cases that have come

:56:23.:56:25.

to me. BT are under a lot of pressure and I fought hard to get

:56:26.:56:30.

virgin media to come to Wrexham to provide competition for BT which

:56:31.:56:36.

will improve the system. I do think BT should be excluded in the future,

:56:37.:56:41.

the idea of a quick fix where open reaches in the spit from BT is not

:56:42.:56:44.

the simple answer to the solution. One of the problems of the broadband

:56:45.:56:51.

market has been that a lot of the businesses and companies involved in

:56:52.:56:54.

the broadband sector have spent far too much time arguing with each

:56:55.:56:58.

other about provision in the last few years. I want to make a

:56:59.:57:03.

constructive proposal relating to the broadband sector. One that is

:57:04.:57:08.

based upon my experience as a minister. I regret I am not right

:57:09.:57:14.

honourable because I don't have the right connections at the present

:57:15.:57:18.

time. I was a minister and and a Labour government, we had a council

:57:19.:57:23.

and the aerospace growth partnership and then the defence group

:57:24.:57:28.

partnership were put together to get businesses to work together for the

:57:29.:57:32.

benefit of the UK as a whole to devise an effective system of

:57:33.:57:38.

resources in individual sectors working together. I would like to

:57:39.:57:42.

see that in the broadband sector. I would like the government, in

:57:43.:57:46.

pursuit of a universal obligation, to construct a communications

:57:47.:57:50.

counsel to have businesses working with each other and with Ofcom to

:57:51.:57:56.

devise a proper and appropriate approach to pursuing the universal

:57:57.:58:02.

obligation. It is not just a massive challenge for us to provide

:58:03.:58:06.

broadband. It is also a massive opportunity. The scale of the job is

:58:07.:58:10.

that it provides training and skills potential for years to come. This

:58:11.:58:15.

should be a central task for the communications industry. Government

:58:16.:58:20.

should be working to ensure that investment in infrastructure should

:58:21.:58:27.

lead to a parallel upscaling of the workforce across the UK. The council

:58:28.:58:37.

should be tasked with this and take the objective forward. Universal

:58:38.:58:40.

broadband is something that should have been done years ago. I welcome

:58:41.:58:44.

the fact the government has finally reached the conclusion that it

:58:45.:58:48.

should be introduced. It needs to work with industry to look at the

:58:49.:58:52.

best way forward. To work with Ofcom to secure the way forward and make

:58:53.:58:56.

sure the investment that is taken forward is used for the benefit of

:58:57.:59:02.

upscaling our young people and for providing the type of service across

:59:03.:59:06.

the UK that all businesses in today's world need to have. I would

:59:07.:59:13.

just remind people, up to ten minutes, no more. I am grateful for

:59:14.:59:20.

this opportunity to interview to this important debate. I had to make

:59:21.:59:23.

two or three recommendations that I hope will be useful to my right

:59:24.:59:27.

honourable friend the Minister responsible for this area. I don't

:59:28.:59:29.

particular you want to do well on the past but after the previous

:59:30.:59:34.

speech, it is a bubbly worth putting some of the points that have been

:59:35.:59:39.

made in context. In terms of the Labour Party's promised to deliver

:59:40.:59:44.

two megabits by 2012, we don't know whether that would have been

:59:45.:59:48.

fulfilled. It was based on a highly questionable telephone tax which

:59:49.:59:50.

would have seen a revolt from consumers. Winner have coverage at

:59:51.:59:59.

99.22% at two megabits as the Labour Party ROM is. What he failed to

:00:00.:00:02.

explain was the point of what happened in 2010 was that the new

:00:03.:00:07.

government looked at the promise of two megabits and understood it would

:00:08.:00:08.

not be nearly enough. What they want is a Superfast

:00:09.:00:21.

connection of around 24 megabits to allow them to use the application we

:00:22.:00:26.

regard as commonplace now. I'm grateful for my right honourable

:00:27.:00:31.

friend giving way. While we are talking about accuracy, would he

:00:32.:00:36.

agree that it is inaccurate to say the less economically wealthy areas

:00:37.:00:41.

have been disadvantaged when the honourable gentleman's constituency

:00:42.:00:45.

has 95% coverage in terms of Superfast and mine has just 78. My

:00:46.:00:49.

honourable friend is of course correct. And I would say again that

:00:50.:00:56.

the rural Superfast programme has been a great success and delivered

:00:57.:01:01.

access to almost 5 million homes. The money invested by Government

:01:02.:01:05.

will be paid by, because of the contracts, the honourable gentleman

:01:06.:01:09.

mentioned he persuaded Virgin to come to his constituency, they're

:01:10.:01:17.

investing ?3 million in investing. The point I want to make is that I'm

:01:18.:01:22.

sick and tired of people talking this country down. And pretending

:01:23.:01:27.

that we are in some kind of digital desert and the latest culprit and

:01:28.:01:34.

I'm astonished the Government aloud this to happen is Lord Adonis a

:01:35.:01:39.

Labour peer, using the platform of his position... Not any more. An

:01:40.:01:45.

ex-Labour peer, but we know where his sentiments lie, using the

:01:46.:01:51.

national infrastructure commission to claim we have worse mobile

:01:52.:01:56.

broadband than Peru. He based on one set of analysis by a company called

:01:57.:02:05.

Open Signal, that allows people to down load an app and there are

:02:06.:02:11.

45,000 people using the Open Signal app. Most analysts wouldn't go near

:02:12.:02:18.

a country unless they had data from at least 25,000 users and one

:02:19.:02:23.

company in Peru does not even provide 4G. Better to look at a

:02:24.:02:28.

company which points out that we have the fastest down load speed and

:02:29.:02:36.

4G of any country in Europe. Almost double the next best in the EU five.

:02:37.:02:42.

They say the United Kingdom again has the fastest average mobile

:02:43.:02:47.

connection speed, up from 23.1 megabits. We have between 82 and 93%

:02:48.:03:01.

household coverage for 4G and 76% of mobile subscriberses have 4G. That

:03:02.:03:06.

is double the next best company. And we have companies like Amazon

:03:07.:03:11.

investing in cloud services and we lead the world in e-commerce. If we

:03:12.:03:19.

are a digital desert as Lord Adonis said, how can we lead on this? I

:03:20.:03:27.

would urge that my honourable friend gives Lord Adonis a dressing down

:03:28.:03:32.

and to check his facts and not promote his report pretending we

:03:33.:03:36.

live in a digital desert. I am grateful. I have the table on my

:03:37.:03:45.

machine. Whereas the UK has a sxoer of -- score of 13 for international

:03:46.:03:53.

connection, Peru has 4.4. I'm grateful for my honourable friend's

:03:54.:03:58.

intervention. So point, apart from the dressing down of Lord Adonis at

:03:59.:04:04.

the bar of the House of Commons, my point policy point would be that I

:04:05.:04:11.

tried as a minister to get a comprehensive data analysis of

:04:12.:04:15.

broadband connections, because too many independent reports are knock

:04:16.:04:19.

about which people can use to make their own partisan points. What we

:04:20.:04:30.

need is Ofcom to collate the reports, because often Ofcom's data

:04:31.:04:34.

is often six months to a year out of date. We need one comprehensive UK

:04:35.:04:43.

digital report published every year by Ofcom, incorporating the

:04:44.:04:47.

independent research. I took refuge in the analysis undertaken pi Think

:04:48.:04:53.

Broad banned and I would say to any member if they want to see how many

:04:54.:04:58.

connections they have in their constituency, go on to the Think

:04:59.:05:08.

Broadband area. Having attacked Lord Adonis, let my say I thought his

:05:09.:05:15.

report was excellent! Despite his pathetic attempts to promote it by

:05:16.:05:20.

putting out misleading analysis of the digital position of the country,

:05:21.:05:25.

the recommendations were spot on. Not least the recommendation that my

:05:26.:05:29.

honourable friend the minister's empire should be expanded. I tried

:05:30.:05:34.

to expand my empire when I was a minister, I failed. He is ten times

:05:35.:05:40.

more talented, ten times more Superfast and it is right under him

:05:41.:05:45.

we should bring together all digital projects. It is a scandal we don't

:05:46.:05:56.

have broadband on trains. And that the Home Office is in charge of

:05:57.:06:03.

emergency services network. It is a scandal we don't have it on the

:06:04.:06:07.

roads. I can't think of anyone more talented than my honourable friend.

:06:08.:06:15.

The third recommendation, we have something called broadband delivery

:06:16.:06:20.

UK, the clue is in the title. The D is for delivery. And we need to

:06:21.:06:24.

under my honourable friend the minister, who is talented enough to

:06:25.:06:28.

oversee a large organisation like this, is to turn broadband delivery

:06:29.:06:32.

UK into an organisation that works with local councils. It shouldn't be

:06:33.:06:38.

left to the member for Wrexham to brow beat Virgin Media to deliver.

:06:39.:06:46.

Broadband delivery should be working with Virgin and Openreach. So many

:06:47.:06:51.

of the problems are down to appalling planning procedures. We

:06:52.:06:56.

know how Chelsea wouldn't allow BT to upgrade the network, because it

:06:57.:07:00.

didn't like the green box. I have had rows with council leaders in

:07:01.:07:05.

London who didn't like the people at Openreach and I have had Telecoms

:07:06.:07:13.

companies say they wanted to deliver broad banned down -- broadband to

:07:14.:07:19.

council houses. But so much is about bureaucracy. The Government has

:07:20.:07:25.

already shown how forward looking it now is under the stewardship of this

:07:26.:07:31.

brilliant minister and I will tell you why its after I have taken this

:07:32.:07:38.

noisy intervention! If I could just interrupt the self praise for one

:07:39.:07:43.

moment. I hang on the former minister's every word and I'm

:07:44.:07:48.

worried, because he said three points, the second one was give his

:07:49.:07:56.

replacement more powers, the third was give the UK more powers, I

:07:57.:08:01.

escaped the first one. I'm sure it would be earth shattering, what was

:08:02.:08:09.

the first recommendation? It would be. Right honourable? Paul Edward

:08:10.:08:22.

Baty PC, I think your father was a peer. Thank you. The honourable

:08:23.:08:27.

gentleman has given me a chance to rehearse my entire speech again. Let

:08:28.:08:34.

me give you the edited highlights. One, one annual robust data analysis

:08:35.:08:39.

of broadband fixed mobile connections. Two, more power for my

:08:40.:08:46.

ministerial friend the honourable gentleman member for Sussex, Surrey,

:08:47.:08:52.

Sussex. More power for broadband delivery UK to help councils

:08:53.:08:59.

navigate the bureaucracy of council and finally, I would say how forward

:09:00.:09:06.

looking the the Government has become, thanks to the minister. I

:09:07.:09:11.

would endorse the proposals to invest money into planning 5G

:09:12.:09:16.

networks. Let's be satisfied with where we are, we had a rural

:09:17.:09:21.

programme that delivered what it said on the tin and rightly now the

:09:22.:09:26.

Government is pushing for the next phase, fieb tore the premises and --

:09:27.:09:32.

fibre to the premises and let's start planning for a gig abit

:09:33.:09:36.

Britain. It is a pleasure to follow the honourable gentleman and he and

:09:37.:09:41.

I have have had some knock about on certain issues and he has created in

:09:42.:09:46.

this debate, the festive spirit. I wanted to start by wishing you and

:09:47.:09:54.

all the staff of Parliament a merry Christmas and a prosperous 2017. I'm

:09:55.:10:00.

not going to talk about darkest Peru, but brightest Anglesey in my

:10:01.:10:05.

speech as I proceed. I am going to talk not about the 95% that is

:10:06.:10:14.

always talked about, but the 5% who are not expected to get superfast

:10:15.:10:21.

broadband in initial roll out. They're usually the once without gas

:10:22.:10:27.

mains and will struggle to get a mobile signal of 3-G, let alone 4G

:10:28.:10:39.

and talk of 5F. The 5% won't get smart meters, because they require a

:10:40.:10:45.

mobile signal. These are the foregovernmenten 5% and O'O'-- -

:10:46.:10:50.

forgotten 5%. The major projected start by promising a 95% threshold.

:10:51.:10:58.

I think we should be talking about 100% and if it the is difficult,

:10:59.:11:03.

let's deal with the areas, rather than allowing this threshold of 95%

:11:04.:11:08.

every time a major project and roll out. It is time to be more inclusive

:11:09.:11:15.

and time to be more universal. So let's talk about those 100%. The 5%

:11:16.:11:23.

that I'm talking about actually pay more for their heating and other

:11:24.:11:27.

utilities the. And they pay and I think this is an important point,

:11:28.:11:34.

they pay the same as anybody who gets full 4G coverage. And they

:11:35.:11:44.

should be treated the same. These people often are in periphery and

:11:45.:11:50.

rural areas. My constituency is on the periphery of Wales and

:11:51.:11:55.

predominantly rural. And people, yes, choose to live there and choose

:11:56.:11:59.

to visit it, people choose to move into the area and they're very

:12:00.:12:06.

welcome in North West Wales, as you know Mr Deputy Speaker as a regular

:12:07.:12:14.

visitor, I I'm sure you have difficulty in pick up broadband and

:12:15.:12:19.

a mobile signal. I have been arguing that in the 21st Century we should

:12:20.:12:25.

have 21st Century technology across the United Kingdom. I'm going to

:12:26.:12:30.

divert somewhat from is in consensual after the last member and

:12:31.:12:36.

remind him as my honourable friend from Wrexham did about the previous

:12:37.:12:42.

Labour Government's promise to deliver universal service obligation

:12:43.:12:46.

by 2012. And I recall at the time when this Government or the

:12:47.:12:51.

coalition Government came in in 2010, arguing for this and being

:12:52.:12:56.

told A it wasn't ambitious enough, secondly it wasn't possible and then

:12:57.:13:02.

all of a sudden last year about this time, the former Prime Minister,

:13:03.:13:06.

David Cameron, stood up and said, I don't think he even consulted with

:13:07.:13:09.

the minister at the time, that we are going to have universal service

:13:10.:13:17.

obligation by 2020. A complete U-turn, which I welcomed. It

:13:18.:13:24.

wasn't... Yes of course. Labour promised 100% cover of 2 megabits,

:13:25.:13:29.

not a universal service obligation. That allows somebody who doesn't

:13:30.:13:34.

have broadband to demand it. The Prime Minister had indeed consulted

:13:35.:13:39.

with ministers. He is leading with his chin, if he checks Hansard he

:13:40.:13:43.

will have said the opposite on many occasions. He will have said it is

:13:44.:13:47.

not possible, and that they're not going deliver it. And it is not just

:13:48.:13:52.

their ambition, but it is actually their flagship policy. So tef turned

:13:53.:13:57.

-- they have turned and I welcome that. I want to see that flagship

:13:58.:14:03.

policy come in as soon as possible. I had a meeting with service

:14:04.:14:10.

providers with BT open Reach and with local constituents and

:14:11.:14:13.

businesses who were finding it difficult to operate, because of the

:14:14.:14:19.

poor broadband coverage. The CEO of BT Openreach agreed to visit my

:14:20.:14:23.

constituency to see the problems and the challenges and I have been out

:14:24.:14:27.

with engineers and I do understand that the issues that they have to

:14:28.:14:33.

deal with. But I don't accept in the 21st Century that we can put a man

:14:34.:14:39.

on the moon, that I can taught to my -- talk to my daughter in Australia.

:14:40.:14:43.

Sorry? The minister wants to intervene? No, I'm happy for him to

:14:44.:14:49.

do it. But we can't get a decent areas. In areas like the Faroe

:14:50.:14:55.

Islands you can get 100% coverage. If there is a political will, then

:14:56.:15:01.

it is possible to do it. So I'm at one with the new minister, the

:15:02.:15:05.

honourable gentleman, when he brought in his digital economy bill

:15:06.:15:09.

and I'm with him, but I have a few questions for him. And he has been

:15:10.:15:15.

blown up as this great successor to the previous minister and he has a

:15:16.:15:20.

real challenge to live up to his reputation. I want him to go further

:15:21.:15:25.

and tell us thousand roll out of universal broadband is going to

:15:26.:15:29.

work, because all we hear is words at this moment. Who is going, who is

:15:30.:15:35.

Ofcom going to ask to roll it out? Are we going to go to market forces

:15:36.:15:39.

that have failed many areas so far when it comes to mobile?

:15:40.:15:45.

I have had dozens of mobile operators, asking if I want the

:15:46.:15:53.

connection, but when I told them where I live, they cannot. I want to

:15:54.:16:00.

know from this digital bill, what legislation is going to come in, it

:16:01.:16:09.

is important. I am welcoming the digital economy bill, moving forward

:16:10.:16:18.

for the digital age. I want to offer the new Minister for the digital

:16:19.:16:26.

economy an offer I gave the previous one. My constituency, on the

:16:27.:16:35.

periphery, the rural, to be a pilot scheme. I am sure that working with

:16:36.:16:41.

these private companies, we could deliver food coverage. We only have

:16:42.:16:48.

79.9%. Superfast broadband. And we have got 14%, I will check the

:16:49.:16:56.

figures... I don't want to get it wrong. Ultra fast, 6.4%. 14.5% below

:16:57.:17:10.

speeds we call super fast broadband. I think it is a challenge for the

:17:11.:17:16.

country as a whole, and my constituency. I support the

:17:17.:17:20.

universal service obligation, I support this government's intention

:17:21.:17:25.

to have that for 2020. And I know that the minister is a decent

:17:26.:17:35.

person, give a gift to the people and say we will look at the I was

:17:36.:17:40.

Anglesey, a pilot scheme. I pay tribute to my right honourable

:17:41.:17:55.

friend, for Skegness, opening this debate. My constituency, Cotswold,

:17:56.:18:08.

one of the most rural. I called on David Cameron to honour the

:18:09.:18:11.

commitment that everyone should have access, by the end of this

:18:12.:18:16.

Parliament. I am welcoming the Chancellor's Autumn Statement, the

:18:17.:18:20.

deployment of over 1 billion, to boost broadband speeds and help the

:18:21.:18:24.

digital infrastructure fund. I am hopeful that will provide the

:18:25.:18:29.

universal service obligation. Mr Deputy Speaker, it is evident today

:18:30.:18:33.

that everybody needs good broadband speed. It has almost become as

:18:34.:18:39.

important a utility as water and electricity. Representing my

:18:40.:18:45.

constituency, it would be useful to illustrate the importance. The

:18:46.:18:50.

connection statistics for farmers, poor reading. 30% of British

:18:51.:19:07.

farmers, not receiving fibre-optic, and two megabytes per second, below

:19:08.:19:12.

the national average of 22.6. They require a fast connection for a

:19:13.:19:18.

number of tasks, vehicle registration, animal registration,

:19:19.:19:21.

and increasingly all small businesses in this country are going

:19:22.:19:35.

to have two file tax affairs online. By their nature, single farm

:19:36.:19:38.

payments require large data to be transferred. If the government wants

:19:39.:19:43.

to support the 212,000 farms it has to take that seriously. I am

:19:44.:19:48.

welcoming the digital economy bill, that could provide the framework to

:19:49.:19:52.

ensure that the UK could become the best connected country. But it has

:19:53.:19:58.

to introduce rural proof to legislation. It is clear that the

:19:59.:20:02.

obligation, introducing speeds of ten megabytes, it is obsolete even

:20:03.:20:10.

before it is introduced. The minimum EU standard should be 30. And world

:20:11.:20:19.

standards, moving to 100. We have got to be ambitious and inventive,

:20:20.:20:28.

all the developments should have two installed superfast broadband. As my

:20:29.:20:32.

right honourable friend, the previous minister, said we should be

:20:33.:20:36.

more inventive with these major public infrastructure projects.

:20:37.:20:38.

Having to install superfast broadband. But as my right

:20:39.:20:42.

honourable friend said, good progress at Gloucestershire. Praise

:20:43.:20:50.

him for what he did for my constituency. I have consistently

:20:51.:20:53.

campaigned for greater broadband at my constituency, supporting private

:20:54.:21:00.

businesses to receive installation and public investment.

:21:01.:21:03.

Gloucestershire County Council, has seen almost 40,000 homes at my

:21:04.:21:09.

constituency received superfast broadband over these two phases

:21:10.:21:18.

since 2014. This has been founded through the County Council, and

:21:19.:21:30.

DMCS, almost 28 million. The third phase is soon to begin. Fill any

:21:31.:21:33.

gaps. And hopefully give my constituents the reliable

:21:34.:21:38.

connection. In 2010, the Coalition Government announced that Britain

:21:39.:21:45.

would have the best superfast broadband network in Europe by 2012.

:21:46.:21:51.

But this was postponed to 2015, the less ambitious aim of the fastest

:21:52.:22:01.

broadband of any EU country. I have quoted the tables, relating the

:22:02.:22:10.

United Kingdom to Peru. At those tables, is 12th. Britain and

:22:11.:22:15.

considering that we the fifth largest economy, we cannot be

:22:16.:22:20.

complacent about broadband provision. As with the introduction

:22:21.:22:24.

of any utility, cost analysis has to be considered. According to the

:22:25.:22:28.

government broadband impact study, carried out at 2013, at the

:22:29.:22:33.

availability of faster broadband would add around ?17 billion to the

:22:34.:22:41.

economy by 2024. The bulk of this, comes from productivity. That is

:22:42.:22:43.

something that the Chancellor was keen to stress that we need to

:22:44.:22:49.

improve at the Autumn Statement. And also, significantly, it safeguards

:22:50.:22:53.

employment in areas that otherwise would be left at an unfair

:22:54.:23:04.

advantage, light, like Wrexham. And also, the environmental aspect. 1.4

:23:05.:23:18.

billion annual commuting by car, and 1 billion kilowatt hours of

:23:19.:23:25.

electricity, could be saved by the universal service obligation. All

:23:26.:23:29.

these savings equates to one point, the ceiling million tonnes of

:23:30.:23:36.

carbon. As I have stated at the beginning of this, I strongly

:23:37.:23:38.

support the digital infrastructure fund, included in the Autumn

:23:39.:23:43.

Statement. This investment, however, would be diminished if there is not

:23:44.:23:51.

a blanket improvement, to improve mobile phone signal across the

:23:52.:23:55.

country. Although the introduction of 5G has been warmly welcomed,

:23:56.:24:03.

still swathes of Britain, particularly rural areas, who do not

:24:04.:24:10.

get adequate 3G. Something must be done. The so-called not spots should

:24:11.:24:19.

be a thing of the past. At the Cotswold, many villagers are

:24:20.:24:23.

notorious for bad mobile phone signal. And the A41, 433, going

:24:24.:24:34.

going, through my constituency, I always know that my mobile phone is

:24:35.:24:38.

going to cut out. In this country, we should be able to do something

:24:39.:24:44.

about that. The mobile infrastructure policy is crucial in

:24:45.:24:47.

tackling this unacceptable problem. 20% of the United Kingdom affected

:24:48.:24:54.

by these not spots. If you have got good broadband infrastructure and

:24:55.:24:57.

you can then solve the mobile phone infrastructure. Vodafone, EE, 02,

:24:58.:25:08.

are going to be sharing masts. Including seven in my constituency.

:25:09.:25:15.

World moving on. I recently met one of the major Chinese firms, ZTE,

:25:16.:25:25.

coming from a standing start in this country from nothing. BT, this does

:25:26.:25:34.

not bode well. Over reliance on outdated cooper. They must adapt.

:25:35.:25:41.

Otherwise simply going to go out of business. The danger that the

:25:42.:25:44.

government and regulators need to be mindful that when broadband and good

:25:45.:25:49.

mobile phone coverage are provided by companies with bespoke solutions,

:25:50.:25:56.

you find that some of the smaller companies increase the cost to

:25:57.:26:00.

customers over the cost of inflation. This is a scourge that

:26:01.:26:09.

the Minister must look at with regulators. I want to conclude by

:26:10.:26:12.

encouraging all the parties, nationally and locally, private and

:26:13.:26:19.

public, to proceed as rapidly as possible to improve mobile phone

:26:20.:26:23.

coverage. The universal service obligation is entirely correct at

:26:24.:26:28.

creating legal requirements to such a crucial service. We must be

:26:29.:26:32.

ambitious and this country, internet coverage and speed, if we wish to

:26:33.:26:38.

tap into economic potential to export more goods and services, not

:26:39.:26:43.

allow rival countries to overtake us. Mr Speaker, as this will be the

:26:44.:26:47.

last contribution in the house before Christmas, may I wish you and

:26:48.:26:51.

all of the house and the staff, especially my own staff, all

:26:52.:27:04.

families, the peaceful Christmas. Can I also congratulate the

:27:05.:27:07.

honourable member for Skegness, for securing this important debate. I

:27:08.:27:15.

was struck by the speech by the right honourable member for the

:27:16.:27:19.

Cotswold, underlining some of the points that I want to make.

:27:20.:27:25.

Particularly for the position of rural Scotland. Some of his words

:27:26.:27:38.

about mobile connectivity, possibly hollow with my constituents. It is

:27:39.:27:44.

Christmas, so I want to welcome these moves by the government to

:27:45.:27:49.

provide digital infrastructure but it is important to state that we do

:27:50.:27:54.

not believe it goes far no. -- enough. It should have done so much

:27:55.:28:02.

more. Providing the background and economic growth among those taking

:28:03.:28:13.

-- this time of uncertainty. We want Scotland and Scottish public

:28:14.:28:17.

services to digitally skilled workforces, and the SNP government

:28:18.:28:29.

is active on this. We talked about 100% commitment and that is what is

:28:30.:28:37.

happening and Scotland. It far outstrips the United Kingdom plans,

:28:38.:28:39.

limited to the universal service obligation, just ten megabytes per

:28:40.:28:47.

second. Incidentally, that risks repeating the mistake of the past,

:28:48.:28:52.

delivering the minimum requirement for today, when it should be looking

:28:53.:28:59.

at tomorrow. And what is needed in. The SNP has brought forward

:29:00.:29:01.

innovative amendments for the digital economy bill, we continue to

:29:02.:29:06.

be concerned that the UK Government's unwillingness to engage

:29:07.:29:12.

shows a lack of genuine commitment to extending broadband coverage. Our

:29:13.:29:17.

ambition for Scotland and Scottish public services, we want a digitally

:29:18.:29:22.

skilled workforce, and digital connectivity is crucial and critical

:29:23.:29:25.

to opening up opportunities at every part of Scotland. That is going to

:29:26.:29:29.

be reflected at the other nations. And a report from Deloite, has made

:29:30.:29:37.

it clear that of Scotland was going to be a digital world leader, GDP

:29:38.:29:44.

could increase by 14 billion, generate many more jobs. It would

:29:45.:29:52.

also improve health outcomes, and helping to end the digital divide.

:29:53.:29:57.

Particularly for the communities. But to achieve this, we would have

:29:58.:30:01.

to address the shortage in specialist digital skills, risking

:30:02.:30:05.

becoming a bottleneck. It is an immediate demand for women and men,

:30:06.:30:10.

with strong and specialist skills, side-by-side with the need to

:30:11.:30:14.

develop the broader pay claim overtime.

:30:15.:30:17.

The Scottish Government is working to meet the challenges set out in

:30:18.:30:24.

the investment plan, raising awareness especially among girls and

:30:25.:30:29.

young women with a curriculum that is relevant from school to

:30:30.:30:32.

university and continuing to create new path ways into new and changing

:30:33.:30:42.

jobs. As I mentioned, the SNP brought forward innovative

:30:43.:30:44.

amendments to the digital economy bill, but we are concerned that they

:30:45.:30:48.

were not taken up. The Secretary of State could have introduced a

:30:49.:30:55.

voucher scheme to allow end user access other than that supplied by

:30:56.:31:02.

the owner of the universal service order that. Would have gone some way

:31:03.:31:07.

to address the issues from the member in his opening speech and I

:31:08.:31:11.

think it should still be considered. So I would hope that he would even

:31:12.:31:17.

at this late stage look how he might accommodate that. As I said, that

:31:18.:31:22.

would provide a replacement for the previous UK government connection

:31:23.:31:30.

scheme which ran from 2013 to 2015 and encouraged SMEs to take up

:31:31.:31:37.

superfast broadband and helped many small and medium sized business t.

:31:38.:31:42.

He could extent the right of consumers to have the same right of

:31:43.:31:47.

service for contracts as those with fixed broadband. Yet, he did not.

:31:48.:31:55.

Rural Scotland's poor rural coverage stems from Westminster treating

:31:56.:31:59.

rural Scotland as an after thought. While I give guarded welcome to the

:32:00.:32:05.

5G support, here too there is a lack of ambition. The take up of smart

:32:06.:32:10.

phones and tablets have led to large growth in demand for services. For

:32:11.:32:17.

example, between 2011 and 2015 mobile data traffic in the UK

:32:18.:32:25.

increased by 710%. Analysis Mason forecast by 2030 levels of mobile

:32:26.:32:32.

traffic could be more than 45 times greater than in 2014. Rural

:32:33.:32:38.

Scotland's mobile connectivity is struggling, because we have seen the

:32:39.:32:45.

licensing of mobile spectrum used by the Government as a way of making

:32:46.:32:50.

money, raer thn than infrastructure development. In the UK, the 3-G

:32:51.:32:57.

spectrum and 4G options raised billions for the Treasury. Other

:32:58.:33:03.

countries have sought to prioritise greater coverage first. It required

:33:04.:33:10.

95% for each nation within the UK and that contrasts with the German's

:33:11.:33:21.

approach. They required an 98% coverage, but needed 97% coverage of

:33:22.:33:33.

each of the federal states. The consumer magazine Which found

:33:34.:33:36.

Scotland, Wales and south-west England are the regions with the

:33:37.:33:43.

lowest access to mobile data with access less than 80% of the time.

:33:44.:33:50.

That is a shock figure. As of debt 2015, half of 48% of Scotland's land

:33:51.:33:54.

mass had no data coverage whatsoever. Now reliable connections

:33:55.:34:03.

support growth and productivity, efficiency and labour force

:34:04.:34:08.

participation and that is why the SNP Scottish Government have made

:34:09.:34:14.

progressive pledges on expanding fixed line broadband. The action

:34:15.:34:18.

means we are on track to delivering fibre access to at least 95% of

:34:19.:34:23.

premises in Scotland by 2017 and working with mobile operators to

:34:24.:34:28.

improve and increase 4G coverage, including using the dualling of the

:34:29.:34:36.

A t 9 to increase it to put in operations four 4G -- for 4G is

:34:37.:34:44.

helping. All four mobile operators will provide 98% of premises with

:34:45.:34:50.

indoor 4G coverage. But the Scottish Government has less control over

:34:51.:34:56.

this. They remain reserved to Westminster. Let me conclude by

:34:57.:35:02.

saying that rural Scotland must not be an after thought again. As we

:35:03.:35:09.

move on to 5G the UK Government must and should prioritise rural areas as

:35:10.:35:15.

part of the 5G licence spectrum option. We have two speakers to get

:35:16.:35:26.

in before half past. Thank you. I would like to thank my honourable

:35:27.:35:31.

friend for Boston and Skegness for bringing forward the debate. It is a

:35:32.:35:35.

pleasure to follow the member for Inverness who said he was now in

:35:36.:35:41.

festive mode, I would say for the sake of the family, step it up a bit

:35:42.:35:53.

before next Saturday! LAUGHTER. Now, you will see rapidly why the

:35:54.:35:57.

ambitions I have, because much of what was said by the honourable

:35:58.:36:01.

gentleman and the honourable gentleman, the member for the

:36:02.:36:06.

Cotswolds it that their areas are badly served. I too have those

:36:07.:36:11.

problems. I too have issues of businesses not getting connectivity

:36:12.:36:18.

and so on. But I am also the neighbour to the honourable

:36:19.:36:22.

gentleman sitting on front bench. So we share roads that go through

:36:23.:36:26.

villages that sit next door to one another. And we too have these

:36:27.:36:30.

problems. So I would like to point out he knows only too well how

:36:31.:36:36.

difficult it is to deliver in rural areas. And as some of our post

:36:37.:36:42.

codes, mine in particular, have Ofcom writing about them, Ofcom

:36:43.:36:47.

doesn't provide any information on this, because the speeds are so

:36:48.:36:51.

poor. I think we are more than aware that there needs to be work done on

:36:52.:36:58.

this. But I am too interested in what exactly that is that legal

:36:59.:37:03.

right to broadband means and to understand a bit more explicitly how

:37:04.:37:08.

as the digital economy bill moves forward and we are rolling out the

:37:09.:37:13.

universal service obligation exactly what that means. Now, I welcome that

:37:14.:37:19.

broadband universal service obligation and I was pleased to hear

:37:20.:37:25.

the minister saying that the same thing would be happening for mobile

:37:26.:37:31.

connectivity. Better broadband is on track to deliver % that is a -- 96%.

:37:32.:37:38.

However, in my constituency, I will only reach something in the upper

:37:39.:37:43.

80s. That is still will leave a enormous number of my constituents

:37:44.:37:48.

without mobile and broadband connectivity, a recent survey that I

:37:49.:37:50.

sent to the minister that I collected in the last six weeks,

:37:51.:37:56.

shows that 55% of people don't have adequate broadband coverage. My own

:37:57.:38:01.

coverage in the constituency is 0.4. You can't bank. The Government is

:38:02.:38:07.

expecting people to do more and more online. Do their taxation, returns,

:38:08.:38:13.

register for their cars, etc, etc, if you cannot get on line, or if

:38:14.:38:18.

your connection drops off, it is very hard to do and as we move

:38:19.:38:24.

forward, this should be the fourth utility. Rural communities are more

:38:25.:38:32.

affected than most. Farmers need that connectivity not only for their

:38:33.:38:37.

health and safety, but in order to work with drones and topography that

:38:38.:38:41.

allows them to seed their land as they want to. They need it for basic

:38:42.:38:46.

payment schemes, which of which collapsed when they're trying to

:38:47.:38:49.

enter the data. When they're doing it. We are trying to encourage

:38:50.:38:55.

people to have rural businesses, if they don't have the connectivity,

:38:56.:38:59.

people don't want go to their bed and break fast and enjoy what

:39:00.:39:05.

Suffolk has to offer. There is the issue of health, using telemachines

:39:06.:39:13.

and for example insulin pumps that update information. You can't do

:39:14.:39:18.

that without connectivity. That affects people's health. Nobody

:39:19.:39:23.

minds how connectivity is given to them, either on phones, or on

:39:24.:39:28.

broadband. Ji thaws want it. -- they just want it. They don't want to

:39:29.:39:35.

hear statistics, they want action. The survey indicated 56 of

:39:36.:39:42.

respondents had difficulty with broadband, 50 said mobile was poor.

:39:43.:39:53.

Bury St Edmunds has 4G 50 ors of the time. Can he show we are using some

:39:54.:40:06.

initiative, using enterprise zones to reach areas. Could we also use

:40:07.:40:12.

the churches' offer of masts on churches and could he consider that

:40:13.:40:21.

Suffolk becomes the pilot scheme so that the A143, the worst coverage

:40:22.:40:32.

road can be an example. People consider broadband to be the fourth

:40:33.:40:38.

you till, such as they -- utility. People's lifestyle and expectations

:40:39.:40:41.

have been geared to expect broadband and it is not a luxury, it is a

:40:42.:40:48.

requirement. Few people have concept as to the journey of technology of

:40:49.:40:53.

gas or water before it is presented. It is no different with broadband.

:40:54.:40:59.

Consumers may not the technical details, but they know dirty water

:41:00.:41:05.

is unacceptable. The technical babble belongs to technician and

:41:06.:41:10.

they use it iron dloi speed up conversation -- ironically to speed

:41:11.:41:13.

up conversations. They don't want excuses, they just want to do their

:41:14.:41:21.

job. We have progressed from speeds of 56 Kiloh bits a second, through

:41:22.:41:29.

to Wi-Fi services and the use of access. We no longer live in a world

:41:30.:41:36.

where families crowd around the wireless to listen. Fans expect to

:41:37.:41:41.

watch a movie and play games across the globe all at the same time. And

:41:42.:41:47.

2006 BT introduced broadband services of up to 8 megabits a

:41:48.:41:56.

second. Now many access 200. Ten years from now will we be able to

:41:57.:42:02.

say our technology has advanced faster than the past ten years. Will

:42:03.:42:12.

the internet be used to collect greater household items, or the

:42:13.:42:15.

experience the next generation of virtual reality. But predicting the

:42:16.:42:21.

future isn't easy. In the 60s, I was promised we would have jet packs.

:42:22.:42:26.

But that didn't happen. The truth is we can only make educated guesses at

:42:27.:42:33.

some of the uses. I definitely did not get mine. We can only make

:42:34.:42:41.

guesses at some of the uses. But we can guarantee that ten Meg will not

:42:42.:42:46.

cut it. It shows a staggering lack of ambition. Scotland's proposing

:42:47.:42:53.

working up to 30. We are are still enlarging roads built in the 60s,

:42:54.:42:57.

because we never foresaw the amount of traffic. We need to understand

:42:58.:43:02.

that broadband strategy that we are developing will affect our

:43:03.:43:09.

capabilities in 20 or 30 years. We have no execute not to build a -- no

:43:10.:43:16.

excuse not to build a superhighway that should be built to be shared

:43:17.:43:22.

and easily accessible for upgrades. The problem is not in t

:43:23.:43:28.

laboratories, it is about digging up roads. Something that carries all

:43:29.:43:35.

utility utility and each separate one would help. Last week people say

:43:36.:43:40.

they were digging up the road before that the water board. Don't you guys

:43:41.:43:46.

talk to each other. The answer is no, they don't. It to be too focus

:43:47.:43:53.

on the immediate job. That lack of strategy has been very costly. Can

:43:54.:44:01.

you take government say a USO of 10 megs is ambitious. I want the

:44:02.:44:07.

Government to take responsibility for competition within the market

:44:08.:44:10.

will lead to all the results we want. Many constituents are not

:44:11.:44:15.

getting the best deal, because service providers have deemed areas

:44:16.:44:22.

are not commercially viable and facilities and greater competition

:44:23.:44:26.

may not lead to results op the ground. People are being left behind

:44:27.:44:32.

and a broadband USO should be something exciting and represent

:44:33.:44:37.

innovation and a drive to future. If we settle for ten meg a second, the

:44:38.:44:48.

UK Government's USO will only be remembered as unsuitably slow

:44:49.:44:53.

option. Scotland aims for Superfast and I think the member for

:44:54.:44:57.

Inverclyde demonstrated why we will make that happen! Fantastic. I take

:44:58.:45:05.

it I have ten minutes to make some points. I will quickly reflect the

:45:06.:45:10.

debate. There are points I would like to cover.

:45:11.:45:19.

Congratulations to the honourable member for Skegness. This fine

:45:20.:45:28.

balancing act, calling for more, but not talking down his government. And

:45:29.:45:36.

then, some interesting points. I agree with the right honourable

:45:37.:45:44.

member for Wrexham, that devolved administrations are particularly

:45:45.:45:53.

badly affected. Some members turned up, praised themselves, then solve

:45:54.:46:00.

what was on Twitter. But some interesting points. I agree with the

:46:01.:46:06.

need for digital, and the digital minister to have the higher profile

:46:07.:46:10.

and more responsibility. I agree with the right honourable member for

:46:11.:46:19.

Cotswold... Give way? That is a crucial point, we have the digital

:46:20.:46:23.

economy minister, separate from the strategy department, and the two of

:46:24.:46:29.

them have to work hand in hand. I struggle to think why that does not

:46:30.:46:42.

work? Just like telephones and IT had been relegated as subdivisions,

:46:43.:46:48.

it has been elevated to board level. And I think exactly the same should

:46:49.:46:50.

happen with government when it comes to the digital. I would like to move

:46:51.:46:57.

onto some of the specific I want to raise. I am sure we are all dying to

:46:58.:47:05.

hear what the new minister has to say. Forced of all, I want to agree

:47:06.:47:12.

that the USO is a good idea. I will agree with anything that puts more

:47:13.:47:16.

money into infrastructure, connectivity. This is what the

:47:17.:47:19.

government has said it intends to do, the design of the broadband USO

:47:20.:47:24.

has to put people and businesses at its heart. In order to secure the

:47:25.:47:28.

benefits of digital conductivity for as many people as possible, and as

:47:29.:47:33.

quickly as possible. I agree with that ambition. I am going to go on

:47:34.:47:40.

to question if we are on the right track. I also agree, to a point,

:47:41.:47:44.

with the idea that the government has set within its own documents,

:47:45.:47:53.

that it is a long-standing principle dating back over three decades. But

:47:54.:47:56.

we are not talking about simple telecoms. Telephany was binary.

:47:57.:48:06.

Works or it does not. And broadband is more complex than that. I read it

:48:07.:48:14.

knows that the government, DCMS, Ofcom understand that. The document

:48:15.:48:17.

produced talks about uploading, downloading, latency, and other

:48:18.:48:24.

critical factors. But fundamentally, still choices to be made in terms of

:48:25.:48:31.

the design of this universal service obligation. The Ofcom summary of

:48:32.:48:37.

responses highlights two paths open to the government. It can be covered

:48:38.:48:46.

by two groups, those who have the vision for the more specialised

:48:47.:48:50.

service, and secondly the belief that people and businesses simply

:48:51.:48:54.

need the safety net. Are we talking about the version or the safety net?

:48:55.:49:03.

My fear... In fact, it is clear that the government has talked about

:49:04.:49:10.

option two, the safety net. We can consider what the USO is going to

:49:11.:49:16.

look like on the current path. Ten mg specified. We can argue if that

:49:17.:49:22.

is the right speed, I think it shows a lack of ambition, but we have

:49:23.:49:28.

industry players who say it is. I think the government has got to

:49:29.:49:34.

raise the bar, particularly given the recent announcement that the

:49:35.:49:39.

Autumn Statement. And ten mg would quickly be out of date. I think what

:49:40.:49:48.

we have seen, I will... Ten mg can become a lot less when it is used

:49:49.:49:53.

over old-fashioned copper wires. So we need the superfast

:49:54.:50:02.

infrastructure, fibre. We are following the sum or part, --

:50:03.:50:10.

similar path, it is pragmatic, about how much we can do for the money,

:50:11.:50:15.

rather than the version about what we want. Having the fundamental,

:50:16.:50:19.

critical infrastructure. And I think we have the challenge, the ability

:50:20.:50:25.

for the USO to be upgraded. Yes, it is going to be reviewed. Some

:50:26.:50:29.

excellent suggestions about the frequency. I have some serious

:50:30.:50:33.

doubts about how that is going to work. Before I come to that, we can

:50:34.:50:43.

talk about the telecoms elephant in the room. BT. More one provider that

:50:44.:50:48.

said they are going to do the USO. It is a danger, if I can use that

:50:49.:50:59.

word, it is going to be given to BT. Is that the right thing? At my

:51:00.:51:04.

constituency, not all the constituents would be enamoured by

:51:05.:51:11.

that. BT and the submission today, it said something... Existing

:51:12.:51:18.

technology, such as fibre to the Cabinet, and one can offer

:51:19.:51:23.

comparable solutions for the ten mg service part would require for the

:51:24.:51:27.

investment if the requirements increased significantly, eg more mg.

:51:28.:51:38.

This highlights my point. When we settle for ten mg, what happens when

:51:39.:51:43.

it gets upgraded to 30? What does the universal service mean? The

:51:44.:51:50.

documents do hide what it means. Not it mean something that is cost

:51:51.:51:59.

restraint, when the telephany USO. Line installed up to a cost of

:52:00.:52:03.

?3,400. And then you hear the difference. Imagine that being

:52:04.:52:09.

applied and constituencies. At the cost of broadband, significantly

:52:10.:52:14.

higher than telephony. Imagine I am in need of that USO, upgrading to

:52:15.:52:23.

ten mg. Maybe I pay, maybe I don't. What happens when we have two

:52:24.:52:28.

upgrade? Pay again? I would prefer to have been at 30 first of all. The

:52:29.:52:40.

government has choices. As I said before, it views as though they are

:52:41.:52:43.

heading for the safety net. I think they need to look more ambitiously.

:52:44.:52:49.

And actually, the Autumn Statement was a revelation. The Minister

:52:50.:52:53.

announced that fibre was the future and we said hooray! The government

:52:54.:53:02.

gets it! But actually, money where the mouth is? The broadband

:53:03.:53:08.

investment fund. It was announced by the previous Chancellor. The talk of

:53:09.:53:12.

that fibre spin. And what we have, ambition. If I could quickly point

:53:13.:53:20.

to this Robert Kenny report, it challenges some of the assumptions

:53:21.:53:27.

about fibre. It says pick what you put in fibre first. I think it lacks

:53:28.:53:33.

ambition but it is correct then one regard. Fibre has more impact, at

:53:34.:53:39.

rural. And from the government schemes, I see nothing that is going

:53:40.:53:47.

to help rural areas. Fobbed off with ten mg. But should be getting fibre.

:53:48.:53:58.

If I am sat with half, one... Transformational. The government has

:53:59.:54:05.

to revisit the USO. And Mr Deputy Speaker, if I could make one final

:54:06.:54:10.

but important point, about how this can be done. If we stay on the

:54:11.:54:14.

current path, USO is going to mean absolutely nothing in Scotland.

:54:15.:54:21.

Useless. We are aiming for 30 mg. And in the regions of England,

:54:22.:54:24.

devolved administrations, it is going to mean very little. But we

:54:25.:54:30.

save this USO. Can becoming more flexible. The universal service

:54:31.:54:39.

opportunity, I have put forward the amendment for vouchers, and if we do

:54:40.:54:46.

that then rerelease the power of these devolved administrations. I am

:54:47.:54:49.

urging the government to get behind that idea. Fibre is the future for

:54:50.:54:58.

rural. It is a pleasure to follow the member for the SNP, speaking

:54:59.:55:03.

with passion on this subject. And I want to congratulate the right

:55:04.:55:08.

honourable member for Boston and Skegness, bringing forward this

:55:09.:55:13.

debate. The debate is welcome. The starting point for all the

:55:14.:55:17.

honourable member as, clearly, everybody must share benefits. This

:55:18.:55:23.

is an issue that the members have championed for many years. The

:55:24.:55:26.

message has come out of the house, loud and clear, that broadband and

:55:27.:55:32.

mobile phone coverage are not nice to have, but essentials. It was an

:55:33.:55:38.

excellent overview of the debate from the right honourable member for

:55:39.:55:40.

Skegness. But some important points. The need for the plurality from

:55:41.:55:51.

providers, one size does not fit all. That the USO should be extended

:55:52.:55:56.

to road and rail. And I would also add waterways. And we must have the

:55:57.:56:03.

publication, of the level of detail. I want to add my commendation, for

:56:04.:56:09.

the Ofcom act. My right honourable friend from Wrexham clearly

:56:10.:56:15.

demonstrated areas left behind with investment. And the consequences of

:56:16.:56:21.

failing to tackle those rural issues, the same as the country. And

:56:22.:56:27.

digital exclusion does not just have implications for the economy but for

:56:28.:56:30.

society and socially, people excluded in participating on the

:56:31.:56:39.

internet of things. The right honourable member not back in his

:56:40.:56:45.

pleas made two important points. Increased powers and promotion for

:56:46.:56:51.

the right honourable gentleman, the Digital economy minister. Who could

:56:52.:56:56.

disagree with that. Not least because that would mean promotion

:56:57.:57:02.

from you as well. -- for me. The right honourable member for the

:57:03.:57:12.

Cotswold may be important for the vote -- made the important point no

:57:13.:57:19.

spots. About and the right honourable member for Inverness, it

:57:20.:57:22.

was a passionate speech about digital skills. I hope when the

:57:23.:57:25.

government finally produces the Digital strategy it is going to

:57:26.:57:35.

address that. And Bury, dire levels of access at her constituency.

:57:36.:57:41.

Shocking. The minister will want to address that, as his neighbouring

:57:42.:57:46.

constituency. And the rate honourable member for Inverclyde,

:57:47.:57:50.

the staggering lack of ambition for this USO. It is staggering. BDUK

:57:51.:58:00.

estimates that as of March 2016, still 3.1 William premises without

:58:01.:58:02.

the capability of receiving superfast broadband. This is

:58:03.:58:07.

expected to reduce to over 1.9 million, by the time BDUK ends. But

:58:08.:58:16.

5% of premises are still going to be incapable of receiving speeds of

:58:17.:58:24.

10mg every second, and in Scotland Wales and Northern Ireland, it is

:58:25.:58:30.

even higher. Rural UK, 24%. The government has been forced to revise

:58:31.:58:35.

targets a number of times despite former minister's claims. And we may

:58:36.:58:43.

not be the digital desert, but it was correct to warn against

:58:44.:58:46.

complacency. We should be higher rock that international league

:58:47.:58:50.

table. The announcement of the broadband investment fund,

:58:51.:58:54.

championed by the former Chancellor at the Autumn Statement will take

:58:55.:58:58.

the United Kingdom from the current 2% fibre coverage to just 7% by

:58:59.:59:04.

2020. 2 million of the 27.1 million households. Fibre coverage is so

:59:05.:59:13.

poor, the native kingdom is not even on the European league table. And

:59:14.:59:17.

the native kingdom will finally have the same coverage that Latvia and

:59:18.:59:24.

Lithuania achieved in 2012. It is correct that we are asking the

:59:25.:59:30.

government questions about the roll-out of the universal service

:59:31.:59:33.

obligations, monitoring closely. But we're yet to see the Ofcom report,

:59:34.:59:38.

and consultation was not promising as it found little industry appetite

:59:39.:59:44.

for delivering. For the process to be trusted, transparent and fair,

:59:45.:59:50.

the information should be in the open, allowing as many providers to

:59:51.:59:54.

participate to ensure that the playing field is as little as

:59:55.:59:59.

possible. I am cautiously welcoming this intent. -- level. Regional

:00:00.:00:06.

providers, smaller ones, using innovative technologies. But it is

:00:07.:00:10.

cautious, given serious failures around BDUK. These failures have

:00:11.:00:19.

left BT is the only supplier, condemned for not delivering

:00:20.:00:25.

meaningful, accession -- competition. Community providers,

:00:26.:00:31.

and those with innovative solutions are firmly part of the US or

:00:32.:00:32.

process. There is a coalition of support for

:00:33.:00:39.

a more ambitious USO. So we support the setting up of the USO through

:00:40.:00:45.

secondary legislation. When it becomes outdated, which it will in

:00:46.:00:52.

the near future, the member termed this digital inflation, I think the

:00:53.:00:56.

minister should bear that in mind. We support the proposals for a Low

:00:57.:01:00.

Pay Commission-style oversight of the level of the USO and we need

:01:01.:01:05.

more detail today on how often and how it will be reviewed. As we have

:01:06.:01:14.

seep all too often businesses and residents see a particular speed

:01:15.:01:17.

advertised with no correlation between twha they can actually --

:01:18.:01:25.

what they can actually down load. As the FSB knows, small businesses are

:01:26.:01:30.

disproportionately less likely to have access to acceptable down lead

:01:31.:01:36.

speeds. 46% of businesses in SME only post codes had broadband

:01:37.:01:40.

connections with a maximum speed of less than 10 megabits a second. 24%

:01:41.:01:49.

had speeds of less than 5. So we support the right of small

:01:50.:01:57.

businesses to request a USO and an information campaign to make them

:01:58.:02:02.

aware of the rights. On the detail of the USO we know that connections

:02:03.:02:08.

will be subject to a cost threshold, are we closer to knowing what that

:02:09.:02:12.

is likely to be and how many properties it will apply to. The

:02:13.:02:17.

minister knows we support the intent of the Government. As the digital

:02:18.:02:21.

economy makes its way through the other place, I hope Ofcom will have

:02:22.:02:26.

produced a report to have a better idea of where the obligation is

:02:27.:02:29.

heading. We urge the Government to take the many views of members into

:02:30.:02:33.

account and above all what I think we have heard is it is time to be

:02:34.:02:39.

more ambitious and we need need more detail. Finally, if I may, the

:02:40.:02:44.

benefits of more of us being online are clear. But they also present

:02:45.:02:49.

challenges. And so it was disappointing that digital economy

:02:50.:02:55.

bill failed to cover two areas that we are grappling with - online abuse

:02:56.:03:00.

and data protection. We must make progress on tackling online abuse

:03:01.:03:03.

and the responsibility of social media sites. We had some debate

:03:04.:03:11.

around child protection in terms of accessing age inappropriate

:03:12.:03:16.

material, but the threats are broader and it is disappointing that

:03:17.:03:22.

site such as Facebook take a hands off approach as defending themselves

:03:23.:03:32.

as platform only. I note the parents' portal that is welcome, but

:03:33.:03:37.

I would be grateful to hear of progress on this. The rise of big

:03:38.:03:45.

data around the sbe he internet of things has issues of consent and

:03:46.:03:51.

ethics. We need to know where consent begin and ends and I hope

:03:52.:03:55.

the minister will be able to announce progress on this soon. But

:03:56.:04:01.

we are happy with the report the government intent and we would like

:04:02.:04:04.

to see the minister be more ambitious. Thank you for giving me

:04:05.:04:10.

the opportunity to respond. Matthew Hancock. I want to join everyone

:04:11.:04:16.

else in congratulating the member for Boston and Skegness for securing

:04:17.:04:22.

this debate and bringing his serious background and experience from

:04:23.:04:24.

before he was in this House to bear on what is a very important subject

:04:25.:04:31.

and it is unsurprising that all of us who are here think it is

:04:32.:04:36.

important. That is why we are here. It is particularly timely as Ofcom

:04:37.:04:43.

is tapt liesingly - tantalisingly close to publishing the analysis

:04:44.:04:46.

that we commissioned on the factors to inform the design of the

:04:47.:04:52.

broadband USO. We are committed to building a country that works for

:04:53.:04:58.

everyone and ensuring that no one is digitally excluded and everyone

:04:59.:05:02.

means everyone. That is one of the reasons that underpins our drive to

:05:03.:05:08.

have a universal service obligation. This means ensuring the kuchlt. UK's

:05:09.:05:22.

digital infrastructure meets the demands of tomorrow as well. It is

:05:23.:05:27.

imperative and not a nice to have. A point made eloquently by my

:05:28.:05:31.

honourable friend from the Cotswolds. I will turn to some of

:05:32.:05:36.

the other contributions, but I should say that on online abuse that

:05:37.:05:41.

was mentioned by the member for the front bench, I know she has been

:05:42.:05:46.

personally has received some horrific online abuse. Offences that

:05:47.:05:51.

are offences offline are also offences online. But we continue to

:05:52.:06:00.

work with the platform providers to ensure they take appropriate

:06:01.:06:04.

responsibility for abuse and if you write abusive content, it is the

:06:05.:06:11.

person who writes the content who is committing an offence. Especially

:06:12.:06:15.

when it comes to threats of physical violence and death threats, which

:06:16.:06:19.

too many people in this House have suffered from. My right honourable

:06:20.:06:23.

friend from Wantage of course is right, that great progress has

:06:24.:06:26.

already been made in this area and there is still a lot more to do. 95,

:06:27.:06:35.

we are on track for 95% of premises across the UK to get Superfast

:06:36.:06:44.

access to superfast broadband, 1.7 billion of public money is being

:06:45.:06:53.

invested. As a result of this investment and commercial roll out,

:06:54.:06:58.

97% of premises can access the Superfast speeds. The member for,

:06:59.:07:05.

who I will give way to, he was right that the commercial roll out is part

:07:06.:07:09.

of apps, but it is o' e - answer, but it is no at but it is not the

:07:10.:07:17.

whole answer. Talking Ake the figures is about -- talking about

:07:18.:07:21.

the figures is about access. Does he have the take up figures and would

:07:22.:07:27.

he make those available. Many areas were getting the infrastructure and

:07:28.:07:31.

are not getting the message to people to connection. The latest

:07:32.:07:36.

take up figures will be published soon. But the message that needs to

:07:37.:07:43.

go out on take up is this, in a PD UK area the more people who take up

:07:44.:07:47.

the connection, the more goes back into providing more connections for

:07:48.:07:52.

other people. It is incumbent us as representatives to get that message

:07:53.:07:57.

out, in the same way as we should get the point out about the Ofcom

:07:58.:08:03.

app which I myself have down loaded, so Ofcom get the real data from the

:08:04.:08:08.

ground about what connectivity is like in each area. My honourable

:08:09.:08:14.

friend for Wycombe and Witney also made these points that what matters

:08:15.:08:20.

is connectivity, not particularly the technology. I want to return to

:08:21.:08:25.

another point that my honourable friend from the Cotswolds made about

:08:26.:08:31.

farmers. He is sitting next to my honourable friend who also cares

:08:32.:08:35.

about farmers. I loved his phrase it is important that we have a future

:08:36.:08:41.

and a rural-proof approach. The truth is that we introduce the

:08:42.:08:50.

universal service obligation, we say that 10 megabits a minute is a

:08:51.:08:55.

minimum. The Scottish Government, if I can make the point, the Scottish

:08:56.:08:59.

Government have chosen to and fixed figure. I think it is better to have

:09:00.:09:06.

a figure that can be revised up Aztec O'-- as technology changes.

:09:07.:09:12.

The problem with the 95% target is in the rural areas we are likely to

:09:13.:09:16.

get many more than 5% of customer not meeting it. Indeed of course,

:09:17.:09:23.

because it is harder, topography means it is harder to deliver and so

:09:24.:09:30.

we are having a universal service obligation. Thank you. I let him

:09:31.:09:36.

away with this bizarre comment in bill committee, but he has to stop

:09:37.:09:42.

saying that somehow ten megs is more ambition than 30. The Scottish

:09:43.:09:47.

Government have a target of 30 by 2021. The UK 10 pi 2020. I know

:09:48.:09:56.

which I prefer. We have been through this before. The 10 is our approach

:09:57.:10:01.

for the minimum and I think he will have to wait until he see what is

:10:02.:10:07.

Ofcom have to say. I will just address one partisan point that was

:10:08.:10:14.

brought into the debate that was otherwise pretty harmonious, of

:10:15.:10:17.

course the previous Labour government did bring in a universal

:10:18.:10:21.

service obligation for connectivity and it was a universal service

:10:22.:10:29.

obligation at 28.8 kill abits. It was not enforced. I think he should

:10:30.:10:35.

top point scoring and stick to saying how brilliantly that we are

:10:36.:10:42.

doing. I would also point out to SNP members that it is the Scottish

:10:43.:10:48.

Government that is responsible for the procurement in Scotland and it

:10:49.:10:54.

is a pity their procurement is behind almost every area of the

:10:55.:10:59.

country. We have been doing everything we can to push them

:11:00.:11:03.

along. But they should answer when there is slow provision in Scotland

:11:04.:11:06.

and I'm sure they will. I want to turn to the future. Because the

:11:07.:11:16.

future is two Fs - fibre and 5G. Only two % of premises have a full

:11:17.:11:24.

fibre connection. I should correct the member who talked of hg high

:11:25.:11:28.

levels of fibre in Scotland. It is not true. We have high levels of

:11:29.:11:37.

part fibre, 90% up to 95%. But that is not full fibre. Full fibre is the

:11:38.:11:42.

way, it being delivered more elsewhere and we are determined to

:11:43.:11:47.

match that and the autumn statement brought forward a billion pounds for

:11:48.:11:53.

connectivity for broadband and 5 dpchlt and we will cult -- 5G and we

:11:54.:11:57.

will consult on how that will be spent. I am grateful and to thank

:11:58.:12:04.

him for my constituents which has gone from 25% to 70%. Would he agree

:12:05.:12:13.

the 5 or 10% of the most rural areas who may never benefit, we may need

:12:14.:12:18.

creative ways to provide alternative provision. I have got two and a half

:12:19.:12:24.

minutes and I will rattle through. First, the roll of BD UK. I want to

:12:25.:12:31.

congratulate them and Chris Townsend who has run it for the incredible

:12:32.:12:40.

delivery that they have. The member opposite is not right that they

:12:41.:12:44.

delivered only via BT. There are now six providers who provide it and an

:12:45.:12:51.

increasing number and they have done a magnificent job. Getting

:12:52.:12:57.

connectivity down road and rail is important. And we are pushing that

:12:58.:13:02.

very hard. EE have a contract by the end of next year. They need to reach

:13:03.:13:10.

every inch of road in the country. And finally, several people

:13:11.:13:14.

mentioned business and part of the billion pounds in the autumn

:13:15.:13:18.

statement is to make sure that we have much better delivery for

:13:19.:13:23.

business. I think it is broadly supported as a drive. So I hope that

:13:24.:13:27.

I have answered as many possible the points that have been made. We will

:13:28.:13:32.

be setting United further details on the USO shortly and we look forward

:13:33.:13:36.

to working with members right across the House to ensure that everybody

:13:37.:13:39.

gets the connectivity that they need. In 80 seconds to sum up the

:13:40.:13:52.

debate, there is consensus that prince must be ambitious if we are

:13:53.:14:01.

to deliver on the potential. T universal service obligation is a

:14:02.:14:04.

starting point, rather than an end point in terms of speed and its

:14:05.:14:11.

transformational possibilities and there is a clearly agreement that

:14:12.:14:15.

diversity is an important part of that solution, whether it is Wi-Fi

:14:16.:14:20.

or fibre that is going to provide the universal service that I know we

:14:21.:14:25.

all believe that our constituents deserve. He is right of course to

:14:26.:14:29.

point out that Britain has made a huge amount of progress in

:14:30.:14:33.

relatively recent years, but he is also right I would say to be

:14:34.:14:38.

ambitious in trying to make even faster progress as the next years

:14:39.:14:45.

creep up on us, because our competitors are putting huge amounts

:14:46.:14:51.

of time and money into what will be a transformational period in global

:14:52.:14:56.

history that will be powered by the internet that. Leaves me with seven

:14:57.:15:01.

seconds to wish the whole House a very merry Christmas and in

:15:02.:15:05.

particular to... Order. Very kind of you.

:15:06.:15:10.

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