Browse content similar to 15/12/2016. Check below for episodes and series from the same categories and more!
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said, I nevertheless would like to wish the Secretary of State and all | :00:00. | :00:00. | |
colleagues are very Merry Christmas. The Secretary of State for | :00:00. | :00:00. | |
Communities and Local Government. Apply to Michu Merry Christmas and | :00:07. | :00:19. | |
am sorry to hear that the statement arrived late. I understand from my | :00:20. | :00:24. | |
office that was 1115. That was not my intention that I apologise if the | :00:25. | :00:28. | |
opposition received it late. Local Government accounts for almost one | :00:29. | :00:33. | |
quarter of public spending and it is making a significant contribution to | :00:34. | :00:37. | |
reducing Labour's record-breaking budget deficit. Councils have dealt | :00:38. | :00:42. | |
with this admirably, public sector two satisfaction with local services | :00:43. | :00:47. | |
has been maintained. -- public satisfaction that there is much that | :00:48. | :00:50. | |
public sector can learn from councils across the country when it | :00:51. | :00:54. | |
comes to delivering value for money. No one is disguising that more can | :00:55. | :00:58. | |
be done to improve efficiency and further transform services. In last | :00:59. | :01:04. | |
year's spending review we delivered a flat cash settlement for local | :01:05. | :01:10. | |
Government that gives councils more than ?200 billion to spend on | :01:11. | :01:14. | |
services over the course of this Parliament. In February we published | :01:15. | :01:19. | |
an historic four-year offer for councils providing the certainty | :01:20. | :01:23. | |
that they need to plan ahead. I'm pleased to say that 97% of councils | :01:24. | :01:32. | |
have taken up the offer and met our expectations of reform by publishing | :01:33. | :01:37. | |
a long-term efficiency plan. This means that almost every council in | :01:38. | :01:42. | |
England is now working with local partners in the NHS and other areas | :01:43. | :01:45. | |
to translate this greater certainty into improved services and | :01:46. | :01:52. | |
efficiency savings. Today my department has published a | :01:53. | :01:55. | |
consultation that confirms the second year of this four-year offer | :01:56. | :01:59. | |
for councils. And core spending power figures have been made | :02:00. | :02:03. | |
available in the library of both houses. The adage Cirstea provided | :02:04. | :02:09. | |
by the four-year offer will increase stability for councils as we | :02:10. | :02:13. | |
transition to a world where they maintain 100% of locally raised | :02:14. | :02:20. | |
taxes to fund local services. -- the added certainty. By 2020 local | :02:21. | :02:24. | |
councillors will decide how to fund local services using local money. | :02:25. | :02:30. | |
True localism in action. Moeen welcome a stronger incentives to | :02:31. | :02:33. | |
support local firms and local jobs may increase business rate revenue | :02:34. | :02:37. | |
for local Government as businesses expand. In the New Year we will | :02:38. | :02:43. | |
announce and introduce a bill to provide the framework for a new | :02:44. | :02:46. | |
system with trials beginning later in the year. The March budget | :02:47. | :02:53. | |
announced that in London and devolution deal areas of greater | :02:54. | :02:58. | |
Manchester and Liverpool city region will have pilots of 100% business | :02:59. | :03:02. | |
rate retention. I can confirm that these authorities averaged | :03:03. | :03:05. | |
agreements to begin recruiting to pilots in 2017 - 18 and I'm pleased | :03:06. | :03:13. | |
to say that these will be joined by authorities in the devolution deal | :03:14. | :03:16. | |
areas of the West of England, Cornwall and the West Midlands. Mr | :03:17. | :03:25. | |
Speaker, the new homes built as an important part of our commitment to | :03:26. | :03:30. | |
reward committees and authorities that embrace ambitious | :03:31. | :03:34. | |
house-building plans. It also vied to what income for councils seeking | :03:35. | :03:37. | |
to grow their local economies which they can then go on to spend as they | :03:38. | :03:44. | |
see fit. Since its introduction in 2011 over ?6 billion has been paid | :03:45. | :03:48. | |
to reward housing supply and over 1.2 million homes have been | :03:49. | :03:53. | |
delivered but for all its successes, the system can be improved. A year | :03:54. | :03:59. | |
ago, we consulted on a number of possible reforms to the scheme. | :04:00. | :04:03. | |
Having studied those results closely, I can confirm today that | :04:04. | :04:09. | |
from next year we will introduce a national baseline for housing growth | :04:10. | :04:16. | |
of 0.4%. Below this, the new homes bonus will not be paid. This will | :04:17. | :04:23. | |
help ensure the money is used to reward additional housing rather | :04:24. | :04:28. | |
than just normal work. From 2018-19 will consider withholding new homes | :04:29. | :04:33. | |
bonus payments from local authorities that are not planning | :04:34. | :04:37. | |
effectively by making positive decisions on planning applications | :04:38. | :04:41. | |
and delivering housing growth. To encourage more effective planning we | :04:42. | :04:45. | |
will also consider withholding payments for homes that are built | :04:46. | :04:50. | |
following an appeal. A consultation on this will take place in due | :04:51. | :04:55. | |
course. And we will also implement our preferred option in the | :04:56. | :05:00. | |
consultation to reduce the number of years for which payments are made | :05:01. | :05:05. | |
from six years to five in 2017-18 and to four years for 2018-19. This | :05:06. | :05:11. | |
will release important funding for adult social care, recognising the | :05:12. | :05:17. | |
demographic changes of an ageing population as well as a growing | :05:18. | :05:22. | |
population. Mr Speaker, I'm sure that all members on both sides of | :05:23. | :05:28. | |
this house agree on the need for action to meet the growing cost of | :05:29. | :05:31. | |
caring for some of our most vulnerable citizens. Every year | :05:32. | :05:36. | |
councils spend more than ?14 billion on adult social care, it is by far | :05:37. | :05:41. | |
the biggest cost pressure facing local Government. The spending | :05:42. | :05:46. | |
review put in place up to three and a half billion pounds of additional | :05:47. | :05:51. | |
funding for adult social care by 2019-20. Allowing local Government | :05:52. | :05:56. | |
to increase their spending on this service in real terms by the end of | :05:57. | :06:01. | |
this Parliament. But more needs to be done. Over recent months we have | :06:02. | :06:09. | |
listened to, heard and understood calls from across-the-board saying | :06:10. | :06:12. | |
funding is needed sooner in order to meet short-term pressures. Today I | :06:13. | :06:18. | |
can confirm that savings from the reforms to the new homes bonus will | :06:19. | :06:22. | |
be retained in full by local Government to contribute towards | :06:23. | :06:29. | |
adult social care costs. I can tell the house that we will use these | :06:30. | :06:34. | |
funds to provide a new dedicated to hundred ?40 million adult social | :06:35. | :06:41. | |
care support grant in 2017-18 to be distributed fairly according to | :06:42. | :06:49. | |
relative need. I can also confirm the indicative allocations of the | :06:50. | :06:51. | |
improved better care fund we published last year and at -- that | :06:52. | :06:56. | |
the Department of Health will surely confirm allocations of the public | :06:57. | :06:59. | |
health grant to councils for next year. Last year we agreed to the | :07:00. | :07:07. | |
request by many leaders in local Government to introduce a social | :07:08. | :07:13. | |
care Council tax precept of 2% a year, guaranteed to be spent on | :07:14. | :07:18. | |
adult social care. The precept puts me raising powers into the hands of | :07:19. | :07:22. | |
local leaders who best understand the needs of their community and are | :07:23. | :07:25. | |
best placed to respond. In recognition of the immediate | :07:26. | :07:30. | |
challenges that are the care market now allow local councils to raise | :07:31. | :07:36. | |
this funding sooner if they wish. Councils will be granted the | :07:37. | :07:39. | |
flexibility to raise the precept that up to 3% next year and the year | :07:40. | :07:48. | |
after. This will provide a further ?208 million to spend on adult | :07:49. | :07:56. | |
social care in 2017-18 and ?444 million in 2018-19. These measures, | :07:57. | :08:01. | |
together with the changes we've made to the new homes bonus, will make | :08:02. | :08:09. | |
almost ?900 million of additional funding for adult social care | :08:10. | :08:19. | |
available over the next two years. However, we do not believe that more | :08:20. | :08:30. | |
money is the only answer. There is a variation in performance across the | :08:31. | :08:35. | |
country that cannot be explained by different levels of spending. Some | :08:36. | :08:40. | |
areas have virtually no delay transfers of care from hospital. But | :08:41. | :08:44. | |
there is a 20 fold difference between the best and the worst | :08:45. | :08:51. | |
performing 10% of areas. It is vital therefore that we finish the job of | :08:52. | :08:54. | |
integrating our health and social care systems. We know that this can | :08:55. | :09:01. | |
improve outcomes and make funding goes further, helping people manage | :09:02. | :09:05. | |
their own health and well-being and to live independently for as long as | :09:06. | :09:09. | |
possible. The raw or register with examples of where this works. For | :09:10. | :09:15. | |
Topal Gobert in Oxfordshire joined up working has seen delayed | :09:16. | :09:18. | |
discharges plummet by over 40% in just six months. Meanwhile in | :09:19. | :09:23. | |
Northumberland that area has saved ?5 million through joining up their | :09:24. | :09:31. | |
local health care trust, reducing demand for residential care by car | :09:32. | :09:35. | |
percent. The better care fund is already supporting this, with ?5.3 | :09:36. | :09:41. | |
billion of funding between councils and clinical commissioning groups | :09:42. | :09:44. | |
last year but we also want to make sure that all local authorities | :09:45. | :09:46. | |
learn from the best performers and best providers so we will soon | :09:47. | :09:52. | |
publish on integration and better care fund policy framework to | :09:53. | :09:56. | |
support this. In the long term we will need to develop the reforms | :09:57. | :09:59. | |
that will provide a sustainable market that works for everyone who | :10:00. | :10:07. | |
need social care. We also need to recognise that demographic pressures | :10:08. | :10:09. | |
are affecting different areas in different ways. As in the changing | :10:10. | :10:17. | |
costs of providing services. We were undertaking a fair funding review to | :10:18. | :10:20. | |
thoroughly consider how to introduce a more up-to-date and transparent | :10:21. | :10:25. | |
and fair in needs assessment formula. The review is looking at | :10:26. | :10:29. | |
all the services that are provided by local Government and will | :10:30. | :10:31. | |
determine the starting point for local authorities under the 100% | :10:32. | :10:37. | |
business retention programme. This is an opportunity to be bold, for | :10:38. | :10:43. | |
bottom-up change, we are working with representatives from local | :10:44. | :10:47. | |
Government on the review and we will report on our progress to the house | :10:48. | :10:51. | |
in the New Year. Council tax is a local decision. And local councils | :10:52. | :10:57. | |
will need to justify social care precept rises to their taxpayers. | :10:58. | :11:03. | |
The only to show how the additional income is spent to support people | :11:04. | :11:08. | |
who need care in the area and how it improves adult social care services. | :11:09. | :11:13. | |
However, it is worth noting the extra flexibility to raise funding | :11:14. | :11:17. | |
for adult social care next year will add just ?1 a month the average | :11:18. | :11:23. | |
council tax bill and the overall increase to the precept in the next | :11:24. | :11:27. | |
three-year 's will remain at 6%, so bills will be no higher in 2019 - | :11:28. | :11:34. | |
20. In our manifesto we made a commitment to keep council tax down, | :11:35. | :11:38. | |
and that is exactly what has happened. Since 2010-11 council tax | :11:39. | :11:49. | |
has fallen in real terms by 9% and by 2019-20 hard-working families | :11:50. | :11:53. | |
will be paying less council tax in real terms than they were when we | :11:54. | :12:03. | |
came to power. However, last year we saw a worrying 6.1% rise in precepts | :12:04. | :12:10. | |
by town and parish councils. That is why earlier this year we consulted | :12:11. | :12:15. | |
on extending council tax referendum principles to larger town and parish | :12:16. | :12:20. | |
councils. These councils play an important role in our civic life and | :12:21. | :12:23. | |
I understand the practical considerations of scale. We have | :12:24. | :12:30. | |
decided we will defer our proposals this year while keeping the level of | :12:31. | :12:33. | |
precepts set by town and parish councils under close review. I | :12:34. | :12:39. | |
expect alternate parish councils to clearly demonstrate restraint well | :12:40. | :12:43. | |
setting increases that are not a direct result of taking on | :12:44. | :12:46. | |
additional responsibilities. I am also actively considering with the | :12:47. | :12:49. | |
sector ways to make excessive increases more transparent to local | :12:50. | :12:57. | |
taxpayers. This local Government finance settlement on is our | :12:58. | :13:00. | |
commitment to a four-year funding certainty for councils that are | :13:01. | :13:03. | |
committed to reform, it paves the way towards financial | :13:04. | :13:08. | |
self-sufficiency for local Government and the full devolution | :13:09. | :13:12. | |
of business rates. It recognises the cost of delivering adult social care | :13:13. | :13:17. | |
and makes more funding available sooner and it puts local councillors | :13:18. | :13:21. | |
in the driving seat and keep spills down -- keeps bills down for | :13:22. | :13:26. | |
taxpayers, I commend it to the house. Mr Speaker, this is a | :13:27. | :13:31. | |
settlement that will lead the people of England paying higher taxes as | :13:32. | :13:35. | |
getting worse public services for their money. For some this | :13:36. | :13:38. | |
settlement will still mean support they hoped would be there for an | :13:39. | :13:40. | |
elderly or vulnerable relative still isn't available while for others | :13:41. | :13:46. | |
visible public services like street cleaning and rubbish collection will | :13:47. | :13:51. | |
be cut ever closer to the bone, and even more youth centres and | :13:52. | :13:55. | |
libraries will close. But it would've been nice to have seen | :13:56. | :13:59. | |
statement in good time, at least we can be great for the crisis in the | :14:00. | :14:03. | |
party opposite over the price of a pair of trousers has abated enough | :14:04. | :14:06. | |
to allow the chief of staff at number ten to what the Secretary of | :14:07. | :14:11. | |
State can say today. Isn't the real truth about this statement that | :14:12. | :14:15. | |
there is no new money for local authorities to tackle the social | :14:16. | :14:19. | |
crisis now? Moving new homes bonus money around in a few years isn't | :14:20. | :14:26. | |
going to tackle the crisis now. On the 18th of July, when the | :14:27. | :14:29. | |
Association of directors of adult social services were already raising | :14:30. | :14:34. | |
the alarm, the Secretary of State in this house said in response to my | :14:35. | :14:37. | |
honourable friend the member for Easington of social care "I don't | :14:38. | :14:44. | |
accept it is underfunded". Why has it taken so long for him to spot | :14:45. | :14:50. | |
there might be a problem after all? This is a crisis that ministers | :14:51. | :14:53. | |
still don't seem to grasp the severity of. ?4.6 billion axed from | :14:54. | :14:58. | |
social care budgets as a result of their cuts since 2010. 1.2 million | :14:59. | :15:04. | |
people according to aid UK not getting the care they need. There | :15:05. | :15:09. | |
are even senior figures in the minister's on party with a closer | :15:10. | :15:13. | |
grip on reality than the Secretary of State appears to have, such as | :15:14. | :15:15. | |
Lord Porter, the chairman of the Local Government Association, who | :15:16. | :15:19. | |
notes that services supporting our elderly and vulnerable are at | :15:20. | :15:20. | |
breaking point now. Does he share our view that we did | :15:21. | :15:31. | |
not need to be in this position. Does he remember how before the 2010 | :15:32. | :15:36. | |
general election, senior figures from his party choose to kill of | :15:37. | :15:39. | |
serious cross-party talks on how to fund social care going forward. Once | :15:40. | :15:45. | |
ministers finally began to realise there might be a bit of a problem, | :15:46. | :15:51. | |
they reached for that old conservative favourite, blaming | :15:52. | :15:55. | |
councils themselves. Ministers like to attack councils, but isn't it the | :15:56. | :15:59. | |
truth that councillors and local authority staff up and down the | :16:00. | :16:02. | |
country are doing their best to block the funding gap, to cope with | :16:03. | :16:06. | |
huge rising demand for care and increasing costs. When will he | :16:07. | :16:12. | |
address the worsening postcode lottery for social care? In the most | :16:13. | :16:16. | |
deprived areas of the country, social care spending fell by ?65 per | :16:17. | :16:23. | |
person, but rose by ?20 per person in the least deprived areas. Though | :16:24. | :16:27. | |
he accept that the social care precept rising will only further | :16:28. | :16:32. | |
entrench this inequality? I ask generally, is this really the best | :16:33. | :16:38. | |
time to be choosing to cut corporation tax on Amazon Sports | :16:39. | :16:45. | |
Direct and the big banks? Since Minister came to office, there has | :16:46. | :16:50. | |
been much talk of help for those who are only just about managing their | :16:51. | :16:54. | |
finances. That seems to have gone out of the window today, as the | :16:55. | :17:00. | |
Prime Minister has decided to put up council tax in every part of | :17:01. | :17:04. | |
England. To borrow from her, if you're from an ordinary | :17:05. | :17:09. | |
working-class family, life is much harder than people in Downing Street | :17:10. | :17:15. | |
realise. You worry about your area and services you rely on and you | :17:16. | :17:18. | |
also worry if you can pay the tax bill at the end of the month. Today, | :17:19. | :17:22. | |
the Prime Minister decided to make it just a bit harder for them to | :17:23. | :17:26. | |
manage. On top of council tax rises this year, it's 3% in 2017 and more | :17:27. | :17:37. | |
in 2018. By 2020, a 17% increase in council tax compared to 2015. All | :17:38. | :17:43. | |
decided in Downing Street. Who would have thought it? The party opposite, | :17:44. | :17:49. | |
who once claimed to be in favour of low taxes, putting up taxes every | :17:50. | :17:52. | |
year until the next election. The truth is, social care is in crisis. | :17:53. | :18:02. | |
This means worse public services. Isn't it the truth that the people | :18:03. | :18:10. | |
of England deserve better? Allow me to respond to the Shadow Minister. | :18:11. | :18:16. | |
First of all, he claims that, as a result of today's news, that there | :18:17. | :18:21. | |
is no new money. Those were his words. No new money for adult social | :18:22. | :18:25. | |
care. He could not be more wrong. But if he wants to imagine what a | :18:26. | :18:30. | |
world would look like with no new money for adult social care, then | :18:31. | :18:33. | |
that is what would've happened if the result of the last election had | :18:34. | :18:38. | |
been different. Let's remember what the then Chancellor said. I called, | :18:39. | :18:46. | |
there will be no additional funding for local government, and he went on | :18:47. | :18:53. | |
to say, I called, a penny more for local government. The shadow | :18:54. | :19:00. | |
minister also mentioned the NHS and the important role the NHS plays in | :19:01. | :19:06. | |
providing adult social care and helping with adult social care. | :19:07. | :19:10. | |
Let's also remember at the last general election, the Labour Party's | :19:11. | :19:16. | |
plans were to cut NHS spending by 5.3 billion. Everyone wants to get | :19:17. | :19:29. | |
in, but if you want to get in, let's hear the Secretary of State. Thank | :19:30. | :19:35. | |
you. If the Labour Party had had its way, this year, NHS funding would | :19:36. | :19:41. | |
have been ?1.3 billion lower than it is. What difference would that have | :19:42. | :19:46. | |
made to people, especially the most vulnerable people, in our society? | :19:47. | :19:51. | |
We should be grateful that the Labour Party are not in office. | :19:52. | :19:57. | |
Because what we have seen under this government, when it comes to funding | :19:58. | :20:02. | |
for adult social care, is first ball in the spending review, an | :20:03. | :20:06. | |
allocation of an additional 3.5 by 20 20. And now, with today's | :20:07. | :20:12. | |
announcement, let me focus precisely on his court, where he said, there | :20:13. | :20:17. | |
is no new money. He is absolutely wrong. There is new money of ?240 | :20:18. | :20:22. | |
million that otherwise would have gone into new homes bonus. And we | :20:23. | :20:29. | |
have responded to what local councils, many local authority | :20:30. | :20:33. | |
leaders had asked for, and repurposed that money. And there is | :20:34. | :20:42. | |
an additional ?654 million, additional money, because of the | :20:43. | :20:46. | |
precept changes. If the shadow minister cannot work that out, then | :20:47. | :20:51. | |
he needs to look again at his basic mathematics skills, because taking | :20:52. | :20:58. | |
those numbers together, that's an additional ?900 million over and | :20:59. | :21:00. | |
above the spending review settlement over the next two years, of | :21:01. | :21:08. | |
approximately ?450 million of new money each year for the next two | :21:09. | :21:14. | |
years. The shadow minister also referred to council tax bills. It | :21:15. | :21:18. | |
does remind me of something that the shadow adult social care minister | :21:19. | :21:25. | |
said recently. I quote. She said, asking taxpayers to pick up the bill | :21:26. | :21:31. | |
is no substitute for a proper plan. Well, I think the shadow government | :21:32. | :21:37. | |
needs to learn that there is no such thing as government money, it's all | :21:38. | :21:41. | |
taxpayers' money, whether that is locally raised or nationally raised, | :21:42. | :21:47. | |
it's all taxpayers' money. I know the Leader of the Opposition | :21:48. | :21:49. | |
believes in a magic money tree, but I didn't know that you felt the same | :21:50. | :21:56. | |
way. If we want properly funded services, there needs to be a | :21:57. | :22:00. | |
balance between those who pay for it, the taxpayers, and those who | :22:01. | :22:05. | |
actually use those services. That means making the right decisions to | :22:06. | :22:09. | |
make sure they are properly funded, and at the same time, to make sure | :22:10. | :22:13. | |
that tax bills don't rise by more than they have to. That's why I am | :22:14. | :22:19. | |
proud that under this government, even taking into account these | :22:20. | :22:23. | |
changes, the precept changes we have announced today, that by the end of | :22:24. | :22:27. | |
this parliament in real terms, the average council tax bill will be | :22:28. | :22:33. | |
lower than it was in 2010. I welcome the statement today, but can he tell | :22:34. | :22:43. | |
us that 97% of local authorities have agreed a four-year deal, which | :22:44. | :22:48. | |
allows them to plan for the future. That does mean that 3% of local | :22:49. | :22:57. | |
authorities have not. Can he update the House on what the impact of the | :22:58. | :23:01. | |
local authorities that appeal to agree to a long-term settlement, | :23:02. | :23:05. | |
what that means for their council taxpayers and the future of their | :23:06. | :23:12. | |
services? He makes a very good point and it's worth talking about this | :23:13. | :23:16. | |
more. As he rightly said, the good news was that in terms of the | :23:17. | :23:20. | |
four-year settlement, 97% of councils accepted it, which means | :23:21. | :23:26. | |
ten councils did not. Unfortunately, his local council is one of those | :23:27. | :23:29. | |
councils that did not accept the settlement. What it means in | :23:30. | :23:32. | |
practice is that there are settlement will be an annual | :23:33. | :23:38. | |
settlement and it will deny local people the certainty that they seek. | :23:39. | :23:43. | |
It also means that that local council and the other ten councils | :23:44. | :23:46. | |
have not put together an efficiency plan like the other councils. It's a | :23:47. | :23:51. | |
shame those councils did accept it. It's up to them, but it does have | :23:52. | :23:57. | |
consequences. Would he agree that the statement still leaves like very | :23:58. | :24:03. | |
challenging indeed the most local authorities dealing with social care | :24:04. | :24:08. | |
and the crisis it is in? Would he confirmed that the ?900 million on | :24:09. | :24:13. | |
it was partly to the up ?3 billion gap, which we believe exists by the | :24:14. | :24:19. | |
end of this spending review? In terms of the new homes bonus money, | :24:20. | :24:24. | |
why they chose not to pay back through the care fund, where he | :24:25. | :24:28. | |
could have targeted the money at the Buddhist authorities, who can raise | :24:29. | :24:35. | |
the least through the precept? In terms of integration, we saw that | :24:36. | :24:38. | |
Simon Stephens and Stephen Donald came to the select committee | :24:39. | :24:41. | |
yesterday. They said integration between health and social care was | :24:42. | :24:45. | |
desirable, but that it was not of itself going to solve the problems | :24:46. | :24:50. | |
of social care in the longer term. Would he agree to a wider review, | :24:51. | :24:56. | |
involving the Local Government Association and to try and get | :24:57. | :25:01. | |
cross-party agreement towards a sustainable agreement for the longer | :25:02. | :25:06. | |
term? I always take very serious with what the chair of the select | :25:07. | :25:12. | |
committee has to say, I know he considers these things very | :25:13. | :25:15. | |
carefully. To answer his questions. In terms of funding for adult social | :25:16. | :25:21. | |
care, he may recall that, at the time of the spending review last | :25:22. | :25:26. | |
year, the Local Government Association asked for extra funding. | :25:27. | :25:35. | |
That spending review provided more at 3.5 billion. Today's | :25:36. | :25:39. | |
announcements and another ?900 million on top of that 3.5 billion, | :25:40. | :25:43. | |
so it is a significant increase, even more so when you look back at | :25:44. | :25:50. | |
what the LGA was considering just last year. He also asked | :25:51. | :25:55. | |
specifically about the 240 million, the money that otherwise would have | :25:56. | :26:01. | |
gone into New Homes Bonus, and the allocation of that. He will know | :26:02. | :26:08. | |
that the Improved Better Care Fund, which has 1.5 billion by the end of | :26:09. | :26:13. | |
this Parliament, is allocated, taking into account the council tax | :26:14. | :26:19. | |
raising powers of each area. The 240 million is allocated based on | :26:20. | :26:22. | |
relative need. I think that the best way to do it. I agree with the | :26:23. | :26:30. | |
government, we need more money and reform. My local authorities were | :26:31. | :26:33. | |
short-changed in the past, which is a separate issue. On the general | :26:34. | :26:38. | |
question, what can be done about the reverse incentive, where if it | :26:39. | :26:42. | |
council doesn't come up with a primary care package, the person | :26:43. | :26:45. | |
will stay for longer in a very expensive hospital bed, where they | :26:46. | :26:54. | |
don't want to be? He highlights this vital issue of more and better | :26:55. | :26:58. | |
integration between the health care system and adult social care. I | :26:59. | :27:04. | |
refer him to my statement where we are seeing good practice. I | :27:05. | :27:09. | |
mentioned Manchester and Northumberland, and many areas can | :27:10. | :27:11. | |
learn from that, especially when you look at some of the factors, such as | :27:12. | :27:17. | |
the deep blue transversal care. We want to see more of this, that's why | :27:18. | :27:20. | |
my department, working with the Health Secretary will be working on | :27:21. | :27:26. | |
a set of principles that we expect to see implemented as local | :27:27. | :27:30. | |
authorities access this additional funding. The great city of | :27:31. | :27:35. | |
Birmingham has been hit hard by the biggest cuts in local government | :27:36. | :27:40. | |
hastily, ?800 million. With increasingly catastrophic | :27:41. | :27:45. | |
consequences for public services, in the words of the chief executive on | :27:46. | :27:49. | |
one hand, and in the words of the chief executive of the YMCA, leading | :27:50. | :27:55. | |
to more young men and women dying, like the young man who frozen | :27:56. | :28:01. | |
Birmingham Street in November. Can the Secretary of State begin to | :28:02. | :28:05. | |
explain why nursery schools last week, schools yesterday and local | :28:06. | :28:10. | |
government today, Birmingham is left fairly than the Prime Minister's own | :28:11. | :28:15. | |
constituency of Maidenhead. It cannot be right to put the interests | :28:16. | :28:19. | |
of the Tory party above the interests of the public. I do think | :28:20. | :28:28. | |
he should re-examine the figures and make sure you get them right. I have | :28:29. | :28:35. | |
them here, if it helps. He will know that Birmingham has significant | :28:36. | :28:41. | |
failings, and that's why there is independent panel put in place by my | :28:42. | :28:48. | |
predecessor. That failings were significant management areas. Today, | :28:49. | :28:52. | |
what he is highlighting, he seems to suggest there is a funding issue | :28:53. | :28:58. | |
with Birmingham. Let me give him the facts. Birmingham, amongst the | :28:59. | :29:02. | |
Metropolitan districts, it receives currently, or by 2019, will receive | :29:03. | :29:17. | |
a good amount per person. It is a well funded authority and it is | :29:18. | :29:22. | |
incumbent on those who run it to run it better for the residents. In four | :29:23. | :29:26. | |
years' time, Birmingham's money will be going up, but in Worthing, it | :29:27. | :29:40. | |
would. I think he ought to pay attention to whether planning | :29:41. | :29:55. | |
permission and is on -- granted on appeal should be looked at. I am | :29:56. | :30:02. | |
glad he has taken away the referendum on parish council | :30:03. | :30:16. | |
increases. friend, I know he be pleased by the third reading of the | :30:17. | :30:18. | |
neighbourhood planning Bill because of the things it tried to address is | :30:19. | :30:23. | |
to make those lands stronger and easier to get together for local | :30:24. | :30:27. | |
communities and I know he supports me in that goal. The issue he raises | :30:28. | :30:31. | |
on appeals and the new homes bonus, as I said, we are minded to deny it | :30:32. | :30:41. | |
when planning is counted on appeal but your consultation on it and | :30:42. | :30:45. | |
decide. The shrub but we will consult on it. Liverpool has high | :30:46. | :30:52. | |
levels of poverty and a very innovative local authority that | :30:53. | :30:56. | |
believes in value for money but Liverpool City Council has already | :30:57. | :31:00. | |
lost 58% of central Government funding and yesterday in a reader | :31:01. | :31:05. | |
should brush and of education funding it lost ?3.5 million more. | :31:06. | :31:14. | |
What does this statement today to in concrete and specific terms to | :31:15. | :31:18. | |
address the crisis in social care. Except ask poor people to pay more | :31:19. | :31:22. | |
and even that will not address this growing crisis of people in need? | :31:23. | :31:30. | |
The honourable lady, I was in Liverpool just a couple of weeks ago | :31:31. | :31:32. | |
and met with local leaders including the Chief Executive and I want to | :31:33. | :31:37. | |
understand directly some of the challenges Liverpool is going | :31:38. | :31:40. | |
through. The changes we have announced today, some of those will | :31:41. | :31:44. | |
help Liverpool and other places in that situation, she will know that | :31:45. | :31:48. | |
better care fund is allocated by taking into account the council | :31:49. | :31:53. | |
tax-raising power of a local area and that benefits places like | :31:54. | :31:56. | |
Liverpool and she will also perhaps note today from the statement on the | :31:57. | :32:04. | |
extra 249 pounds based on needs that will advantage Liverpool and she | :32:05. | :32:07. | |
will be interested to know that Liverpool boss Matt Cassel tax | :32:08. | :32:13. | |
spending power per dwelling is rising from 5922 in 17-18 to 2041, | :32:14. | :32:21. | |
which is a much bigger increase than most other areas in that situation. | :32:22. | :32:32. | |
-- 1900 mean 22. It is good that more people are living longer, there | :32:33. | :32:35. | |
has been increased to the people living to make 85 and over and more | :32:36. | :32:38. | |
than 1 billion 1 million people or you may Cairney is so was their | :32:39. | :32:43. | |
welcomes of the money will be brought forward I don't feel we are | :32:44. | :32:48. | |
going far enough in this house to address the scale of the increase in | :32:49. | :32:51. | |
demand we will allow people to be cared for with dignity in their old | :32:52. | :32:56. | |
age. Can I join the chair of the DC LG committee in asking the | :32:57. | :32:59. | |
Government to start cross-party talks urgently to have a long-term, | :33:00. | :33:04. | |
fair, sustainable settlement for both health and social care? I know | :33:05. | :33:11. | |
freshly that my honourable friend speech with experience, I know she | :33:12. | :33:15. | |
has spent a great degree of time looking into this issue, especially | :33:16. | :33:19. | |
with the work she does on the health select committee and I do take what | :33:20. | :33:24. | |
she has to say very seriously, one thing I would highlight, if I'm | :33:25. | :33:30. | |
correct she used the words bring forward spending". It is more than | :33:31. | :33:36. | |
just bringing it forward, this is a significant increase in spending of | :33:37. | :33:43. | |
?900 million, just to be clear, this is ?900 million additional over the | :33:44. | :33:48. | |
next two years where some of the biggest short-term pressures exist | :33:49. | :33:50. | |
that otherwise would not have happened had the changes not been | :33:51. | :33:53. | |
announced, this is a significantly new money, not just bringing forward | :33:54. | :33:58. | |
and I know she would welcome that clarification and she also referred | :33:59. | :34:05. | |
to speaking widely, including with members of the opposition and I | :34:06. | :34:08. | |
would include local leaders in that, health professionals and social care | :34:09. | :34:12. | |
professionals and that is what I intend to do over the coming months | :34:13. | :34:17. | |
to make sure we can always keep this under review. This is surely a truly | :34:18. | :34:25. | |
feeble response to a national crisis and the LGA would be entitled to | :34:26. | :34:31. | |
reject this proposal and put the ball firmly back in the Government's | :34:32. | :34:37. | |
court to think again. This is an unfair way to raise additional money | :34:38. | :34:40. | |
which will increase inequalities between rich and poor areas. When | :34:41. | :34:44. | |
will the Government come forward with plans to work genuinely across | :34:45. | :34:49. | |
parties? They have been to suggestions already in this Q | :34:50. | :34:55. | |
session, the Secretary of State hasn't answered either, when will he | :34:56. | :34:58. | |
work with others to come up with a genuine solution for what is now a | :34:59. | :35:05. | |
real national crisis? The honourable gentleman will know firstly any | :35:06. | :35:11. | |
funding provided to a local authority is raised locally through | :35:12. | :35:14. | |
taxes or through taxes nationally when it comes to finding through | :35:15. | :35:22. | |
growing. He used the words unfair but he should be aware because he | :35:23. | :35:28. | |
has experienced in this area, he should be aware that when we | :35:29. | :35:31. | |
allocate the finding that billions from the better care fund is | :35:32. | :35:35. | |
allocated taking into account the castle tax-raising power of each | :35:36. | :35:39. | |
area, that is the bases used for that and I think that is the fairest | :35:40. | :35:43. | |
way to do that but also giving councils flexibility through the | :35:44. | :35:48. | |
precept which we have announced that flexibility today so they are in a | :35:49. | :35:53. | |
better position to meet local needs is also a sensible and fair policy, | :35:54. | :35:58. | |
where local councils see more demand for services locally they should be | :35:59. | :36:03. | |
given the power to deal with that. I appreciate the appalling pressure | :36:04. | :36:09. | |
the Secretary of State is feeling on adult social care but pressing on | :36:10. | :36:12. | |
his new homes bonus, this is vital in industrial towns to promote | :36:13. | :36:16. | |
difficult development but what worries me is if a council like West | :36:17. | :36:23. | |
Lindsey doesn't meet the .4% target if it allows development going | :36:24. | :36:25. | |
against committee plans and suburban villages where it is easy to develop | :36:26. | :36:30. | |
their might lose their no new homes bonus and he said to encourage more | :36:31. | :36:34. | |
effective global planning people also consider withholding payments | :36:35. | :36:38. | |
for homes built following appeal, is essentialism and goes against | :36:39. | :36:41. | |
localism and I am urging him to think again, councils should | :36:42. | :36:44. | |
determine these appeals on their merit on the basis of central | :36:45. | :36:50. | |
Government diktat. Firstly I would like to assure my honourable friend | :36:51. | :36:55. | |
that the new homes bonus is staying in place, there are forms announced | :36:56. | :37:00. | |
which were consulted on and that began in December 2015 and it was | :37:01. | :37:06. | |
important to make sure that these incentives that remain for house | :37:07. | :37:10. | |
building for local authorities to not least deal with some local | :37:11. | :37:14. | |
pressures that come about through more homes in the area. He mentioned | :37:15. | :37:22. | |
the baseline, committee .4% above the national baseline, he find it | :37:23. | :37:27. | |
reassuring that is based on historic figures but I look at last year's | :37:28. | :37:32. | |
figure for the country it was 0.94%, so most local authorities will also | :37:33. | :37:36. | |
be able to benefit from the new homes bonus and I have listened | :37:37. | :37:38. | |
carefully to what might honourable friend has said about the appeal, | :37:39. | :37:45. | |
the possible changes, and we will consider that in the consultation. I | :37:46. | :37:48. | |
wondered if the secretary of state could tell me quite how Hollies in a | :37:49. | :37:54. | |
better position to meet local needs were his announcement, the 1% | :37:55. | :37:59. | |
increase they can levy on the precept will bring into ?700,000, | :38:00. | :38:04. | |
just 12% of what is actually needed for Hull to address social care | :38:05. | :38:10. | |
budget after the massive cuts since 2010 and wealthy areas like the East | :38:11. | :38:14. | |
riding can raise much more with their council tax base and have many | :38:15. | :38:19. | |
more self funders, so how is that fair that the Government are not | :38:20. | :38:23. | |
giving Hull what it needs to meet the needs of some of the most | :38:24. | :38:28. | |
vulnerable people in one of the most disadvantaged areas in the country? | :38:29. | :38:37. | |
The area that the lady mentions, it will benefit from these changes and | :38:38. | :38:42. | |
she mentioned the precept, which is an important change because and I | :38:43. | :38:51. | |
don't have the numbers exactly but it will help. I noticed the | :38:52. | :38:55. | |
honourable lady did not mention the money that would have otherwise gone | :38:56. | :38:58. | |
in the new homes bonus which is allocated on relative need and takes | :38:59. | :39:04. | |
into account the ability for local areas to raise money through taxes | :39:05. | :39:08. | |
and because it is based on relative need it will have a benefit for | :39:09. | :39:15. | |
places like Hull. Thank you, I agree with my honourable friend, this is | :39:16. | :39:18. | |
an opportunity to be bold and for bottom-up thinking and I welcome the | :39:19. | :39:24. | |
fair funding review but would he not agree with me that until that fair | :39:25. | :39:28. | |
funding review is completed, taking into account the demographic | :39:29. | :39:32. | |
pressures of different areas of the country, there should be a | :39:33. | :39:37. | |
moratorium on losing the committee hospital beds until we really have a | :39:38. | :39:41. | |
fuller picture of what the local authority can afford and what | :39:42. | :39:44. | |
central Government is per pair to provide? Of my honourable friend | :39:45. | :39:51. | |
highlights is, I think, the need for this fair funding review and I hope | :39:52. | :39:56. | |
he agrees with me that it is about time that we look carefully at the | :39:57. | :40:01. | |
needs of every local area, including our more rural areas and make sure | :40:02. | :40:06. | |
funding is distributed taking into account the challenges areas face, | :40:07. | :40:10. | |
for example in rural areas sparsity creates more challenges and funding | :40:11. | :40:15. | |
pressures. He will be aware of my predecessor, having listened to some | :40:16. | :40:19. | |
of these changes, did take some action where he could with some | :40:20. | :40:25. | |
limited flexibility with the 65 lead and makes it if I blame and rural | :40:26. | :40:28. | |
services quite for 2018 bid what he rightly highlights is we must look | :40:29. | :40:34. | |
carefully, as we have here, at the pressures, particularly in rural | :40:35. | :40:40. | |
areas and act on them. We will take no lectures from this Government | :40:41. | :40:44. | |
about the funding for social care. They walked away from the | :40:45. | :40:47. | |
cross-party negotiations about funding for social care before the | :40:48. | :40:51. | |
2010 elections purely for political gain. They then cut 4.6 billion out | :40:52. | :40:56. | |
of it in the last parliament saw crisis we have now is created by the | :40:57. | :41:03. | |
people sitting on those benches over there. 1% increase in the precept | :41:04. | :41:09. | |
brings in ?670,000 in my local authority, we have a ?40 million | :41:10. | :41:15. | |
deficit in our expenditure already, this is not going to touch the | :41:16. | :41:20. | |
sides, as my local leader said. This is just not good enough! We have a | :41:21. | :41:24. | |
gaping hole and the Secretary of State comes here with a sticking | :41:25. | :41:28. | |
plaster and it is just not good enough! We need a cross-party | :41:29. | :41:31. | |
agreement on how to deal with this crisis! It is worth reminding the | :41:32. | :41:37. | |
honourable gentleman that at the last election he stood on a ticket | :41:38. | :41:46. | |
that would have led to even less funding for his local authority, | :41:47. | :41:50. | |
which I believe is Greenwich. And also it would have meant less | :41:51. | :41:54. | |
funding for the NHS as well, so he should keep that in mind when he | :41:55. | :41:58. | |
considers today's announcement and welcome the fact the Government not | :41:59. | :42:02. | |
only made more available at the spending review but an additional | :42:03. | :42:06. | |
?900 million announced today which, for example, just for the next year | :42:07. | :42:10. | |
alone in his local authority, will mean an additional ?3.1 million | :42:11. | :42:17. | |
minimum. Thank you. I think this is a rather sad statement because there | :42:18. | :42:22. | |
is too much party political point scoring on what is a very important | :42:23. | :42:27. | |
issue. I agree entirely with the excellent chairman of the select | :42:28. | :42:29. | |
committee and the former care Minister who speaks for the Liberal | :42:30. | :42:34. | |
Democrats. What we need here is genuine cross-party support. This is | :42:35. | :42:39. | |
not a party issue, server, and I would just urge the secretary of | :42:40. | :42:44. | |
state to explore the possibility whether there could be some | :42:45. | :42:49. | |
cross-party working on this. I think my honourable friend is right to say | :42:50. | :42:57. | |
the more we can all cooperate and put the party politics aside and | :42:58. | :43:02. | |
deal with this issue properly for the long-term, there's significant | :43:03. | :43:05. | |
long-term challenges in this sector, we will all be better off and our | :43:06. | :43:11. | |
constituents would thank us for it. Keitel the secretary of state that | :43:12. | :43:13. | |
the most crippling cuts are now being planned in the Walsall Burrell | :43:14. | :43:22. | |
and the allocation from central Government has been nearly halved in | :43:23. | :43:26. | |
recent years, doesn't the Secretary of State understand this is an area | :43:27. | :43:30. | |
I'm talking about, my area, where there is so much deprivation and | :43:31. | :43:34. | |
poverty and I want asking this question because the cuts next year | :43:35. | :43:43. | |
will be even more than previously! Why is there this Tory onslaught on | :43:44. | :43:47. | |
this borough? When is this war going to end? Firstly the honourable | :43:48. | :43:54. | |
gentleman will no that all councils across the country without exception | :43:55. | :44:00. | |
have been asked to find efficiencies and make savings, and many have done | :44:01. | :44:04. | |
that through innovative and clever ways through shared services, for | :44:05. | :44:07. | |
example, where they've maintained the level of services and at the | :44:08. | :44:12. | |
same time provide a lower cost to taxpayers. He mentioned his borough | :44:13. | :44:19. | |
of Walsall and notwithstanding just for Walsall and it is for many other | :44:20. | :44:23. | |
areas, they still must do things better and deliver them in a better | :44:24. | :44:30. | |
way where they can cut from six T- 17 by the end of this parliament | :44:31. | :44:37. | |
will see the changes we've announced today in terms of the adult social | :44:38. | :44:41. | |
care budgets that will also help is borough and changes to spending | :44:42. | :44:48. | |
power. I would like to thank the Secretary of State for the money but | :44:49. | :44:52. | |
I would also like to add my voice to those that are concerned about the | :44:53. | :44:56. | |
long-term sustainability of social care. As the Prime Minister said, | :44:57. | :45:01. | |
this is a short-term, medium-term and long-term. But he will know that | :45:02. | :45:09. | |
Rulli we have the issues of sparsity and over delivery, so pretty sure me | :45:10. | :45:13. | |
of two things: That he will not take is that of the gas in ensuring we | :45:14. | :45:18. | |
find these long-term solutions and secondly that he will work across | :45:19. | :45:23. | |
departments because it is also important that there is joined up | :45:24. | :45:26. | |
Government as well as joint up opinions on this. | :45:27. | :45:32. | |
First I can absolutely assure my honourable friend this will remain a | :45:33. | :45:38. | |
priority. Adult social care, not just for me, not just that the help | :45:39. | :45:43. | |
secretary who is here, but across government. This is an issue well | :45:44. | :45:47. | |
understood by government. That's why we've been able to listen and take | :45:48. | :45:50. | |
the action we've announced today. She's also right to say and to | :45:51. | :45:55. | |
highlight this is meeting a short-term need, particular cash | :45:56. | :45:58. | |
pressures which were rightly identified. We also need to think | :45:59. | :46:03. | |
about the and longer term. As the Prime Minister mentioned | :46:04. | :46:09. | |
yesterday Newcastle Council performed well on social care, but | :46:10. | :46:14. | |
this is put at risk if the Government doesn't act responsibly | :46:15. | :46:17. | |
to plug the ?15 million funding gap. This plan today relies upon local | :46:18. | :46:25. | |
areas being able to build new homes and raise local taxes, to solve a | :46:26. | :46:29. | |
funding and social care crisis. Can we not see this will entrench | :46:30. | :46:35. | |
inequality across the country and is playing politics with vulnerable | :46:36. | :46:40. | |
people's lives? The honourable lady... I know the | :46:41. | :46:46. | |
statement has just been made but I'm sure when she has the time to look | :46:47. | :46:49. | |
into a bit more closely, she will see it doesn't rely on building new | :46:50. | :46:54. | |
homes to get more adult social care. Nothing of the sort. Let me be | :46:55. | :46:58. | |
clear, perhaps it was unclear earlier and I'm glad she's raised | :46:59. | :47:01. | |
it, because if she thought that others might be thinking the same. | :47:02. | :47:06. | |
What I said, in terms of the 240 million, which is coming from the, | :47:07. | :47:11. | |
what would have been a new homes bonus budget, money that will no | :47:12. | :47:16. | |
longer be going into the new homes bonus budget and has been | :47:17. | :47:19. | |
transferred to adult social care budgets across the country, on the | :47:20. | :47:24. | |
basis of what's called a relative needs formula, and it will certainly | :47:25. | :47:28. | |
benefit Newcastle upon Tyne and other areas. | :47:29. | :47:33. | |
The Secretary of State is right to point out this is not wholly a | :47:34. | :47:38. | |
question of money. He mentioned Oxfordshire in his speech. Would he | :47:39. | :47:41. | |
accept in Oxfordshire the problems of delayed discharged care are being | :47:42. | :47:48. | |
sold by greater home bids and it's more of that imaginative approach we | :47:49. | :47:53. | |
need to see? My honourable friend is absolutely | :47:54. | :47:56. | |
right and I am glad he is highlighting this point again. It's | :47:57. | :48:00. | |
not just about money, of course resources play an important role and | :48:01. | :48:03. | |
today's announcement helps with that, but it's about a better way to | :48:04. | :48:07. | |
deliver these services. One of the key thing is required is more | :48:08. | :48:10. | |
integration between health and social care. I think Oxfordshire is | :48:11. | :48:18. | |
an excellent example of that. Since 2011-12 Nottingham City | :48:19. | :48:22. | |
Council, which he knows serves a population with very high levels of | :48:23. | :48:26. | |
deprivation, has seen its spending power reduced by 23%, while more | :48:27. | :48:30. | |
prosperous areas have seen their budgets rise. The preset will | :48:31. | :48:38. | |
further widen these inequalities. Nottingham recently won health | :48:39. | :48:45. | |
service award but there partnership... The portfolio holder | :48:46. | :48:49. | |
describes as being at breaking point. I listen carefully to his | :48:50. | :48:56. | |
answer to the right honourable member for Wellingborough but will | :48:57. | :48:59. | |
he confirm if he will take up the offer of a cross-party review, to | :49:00. | :49:04. | |
tackle the crisis in social care funding? Yes or no? | :49:05. | :49:10. | |
Mr Deputy Speaker, first of all, turning to Nottinghamshire... Where | :49:11. | :49:14. | |
the honourable lady is right is the highlight, area that can raise more | :49:15. | :49:24. | |
than even some neighbouring areas. That is why they're better care fund | :49:25. | :49:29. | |
already in place takes account of those tax-raising powers available | :49:30. | :49:34. | |
locally. Indeed, the other allocation beyond the 240 million | :49:35. | :49:39. | |
fund, that is going to be based on needs and that will also relatively | :49:40. | :49:43. | |
benefit Nottingham as well. She might be interested as well the | :49:44. | :49:49. | |
precept is worth 12.5 million to Nottingham next year alone. In terms | :49:50. | :49:52. | |
of talks, I think I've made it clear, I am happy to talk to | :49:53. | :49:55. | |
everyone, this is such an important issue. | :49:56. | :50:00. | |
The new homes bonus has become an important source of funding for | :50:01. | :50:04. | |
councils with a positive attitude to developments such as rugby Borough | :50:05. | :50:08. | |
Council. I welcome the additional incentive is the Secretary of State | :50:09. | :50:12. | |
has provided today, especially in respect of where there is an | :50:13. | :50:15. | |
up-to-date local plan. But can he reassure councils like Rugby they | :50:16. | :50:21. | |
will be continued to generate funds from the new homes bonus to provide | :50:22. | :50:25. | |
valuable infrastructure often needed to respond to local concerns about | :50:26. | :50:31. | |
development? I am more than happy to provide that | :50:32. | :50:35. | |
reassurance to my honourable friend, because he makes an important | :50:36. | :50:38. | |
connection between the new homes bonus and the need to make sure that | :50:39. | :50:45. | |
you have enough local services, especially infrastructure, to deal | :50:46. | :50:48. | |
with more people living in your area. The new homes bonus helps with | :50:49. | :50:53. | |
that. He might also be interested to note again the announcement of the | :50:54. | :50:59. | |
Chancellor in the Autumn Statement of the ?2.3 billion fund, the home | :51:00. | :51:05. | |
in structure -- infrastructure fund to help with those pressures and I | :51:06. | :51:08. | |
look forward to discussing that with him. | :51:09. | :51:13. | |
I think one of the cruellest things this government did was reneging on | :51:14. | :51:18. | |
their manifesto commitment to cap care costs, forcing more families to | :51:19. | :51:21. | |
continue to living the silent misery that is social care. Our Public | :51:22. | :51:25. | |
Accounts Committee report last year said it was disappointing. That | :51:26. | :51:30. | |
postponement, delivered over ?2 billion worth of savings. I've | :51:31. | :51:35. | |
listened very carefully today and we are talking about 900 million | :51:36. | :51:39. | |
commitment. I heard nothing about further implementation the care act | :51:40. | :51:43. | |
or close working with the Department of Health to solve this problem. It | :51:44. | :51:48. | |
would be helpful to understand what discussions have been had with the | :51:49. | :51:54. | |
Department of care. This is not just a short-term crisis or a medium-term | :51:55. | :51:58. | |
crisis but the long-term crisis, for which there is great willingness to | :51:59. | :52:02. | |
resolve. The evidence is clear over many years and I would add my voice | :52:03. | :52:06. | |
and urge the Government to consider this for the long term. | :52:07. | :52:11. | |
I think the honourable lady is referring to the reforms | :52:12. | :52:16. | |
recommended... I think she said they are not happening or they've been | :52:17. | :52:20. | |
cancelled. The honourable lady will know that what we've said on those, | :52:21. | :52:26. | |
that we are delaying them because we are listening, for example, to Local | :52:27. | :52:30. | |
Authorities, many have them have asked for a delay because it is | :52:31. | :52:35. | |
important. I know the honourable lady will agree with this, if you | :52:36. | :52:39. | |
carry out a longer term reform its very important to get it right. The | :52:40. | :52:42. | |
honourable lady also talked about the need for more integration, more | :52:43. | :52:46. | |
cooperation with the Department of Health and others. She may have | :52:47. | :52:50. | |
heard in my statement, again I refer to the fact my department and the | :52:51. | :52:56. | |
Department of Health were already working closely together, but as | :52:57. | :53:00. | |
this new flexibility is utilised by local councils we will also be | :53:01. | :53:03. | |
assisting on a new framework that shows us, convinces us local | :53:04. | :53:06. | |
councils are taking integration seriously. | :53:07. | :53:12. | |
I welcome the Secretary of State's statement today on all the work the | :53:13. | :53:16. | |
Government is doing to encourage the building of new homes. But when it | :53:17. | :53:19. | |
comes to considering changes to the new homes bonus, can I ask him to | :53:20. | :53:25. | |
carefully bear in mind, as I am sure he will, it's an important source of | :53:26. | :53:28. | |
income for smaller Local Authorities like mine in North Devon. And | :53:29. | :53:32. | |
secondly, the triggering of the new homes bonus is tied to the delivery | :53:33. | :53:38. | |
of new homes, which is not always totally in the gift of that Local | :53:39. | :53:42. | |
Authority, because of issues such as the availability of land at the | :53:43. | :53:45. | |
willingness of developers to build out. Will you work with me in North | :53:46. | :53:49. | |
Devon council to consider that carefully so we get the balance | :53:50. | :53:52. | |
right? That is an important point by my | :53:53. | :53:57. | |
honourable friend. First of all, I absolutely agree with him on the | :53:58. | :54:00. | |
importance of the New Homes Bonus. He will know it is a bonus, it is | :54:01. | :54:04. | |
something that the councils shouldn't rely on for day-to-day | :54:05. | :54:07. | |
spending, that's why we don't include it in our core spending | :54:08. | :54:12. | |
power calculations. But it is nevertheless important, not least | :54:13. | :54:18. | |
with the added pressure of those times. My honourable friend also | :54:19. | :54:22. | |
talked about how making sure there's incentives for working properly in | :54:23. | :54:27. | |
Dublin and I would be happy to discuss that with him further. -- in | :54:28. | :54:31. | |
Devon. Does he recognise additional precept | :54:32. | :54:36. | |
in an area with council tax base raises drastically less than in | :54:37. | :54:39. | |
areas more prosperous quest among the better care fund goes nowhere | :54:40. | :54:44. | |
near plugging that gap. So he is there for the dying tens of older | :54:45. | :54:49. | |
people of the home care and social care services they desperately need. | :54:50. | :54:55. | |
Mr Deputy Speaker, I'm afraid I have do disagree with the honourable | :54:56. | :55:01. | |
gentleman. The care fund goes a long way to plugging the gap. If I | :55:02. | :55:06. | |
reminding of the numbers. In the spending review it was 3.5 billion | :55:07. | :55:11. | |
of new spending by 2020, two billion of which would come from precept and | :55:12. | :55:15. | |
1.5 billion a year from the better care fund by 2020. It was designed | :55:16. | :55:21. | |
precisely to plug that gap. Hopefully he also recognises in | :55:22. | :55:26. | |
today's announcement it not all through precepts. The 240 million | :55:27. | :55:35. | |
fund is also to recognise that gap. Thank you Mr Deputy Speaker. Despite | :55:36. | :55:39. | |
council tax bills doubling under the last Labour government there was no | :55:40. | :55:45. | |
long-term solution to the problem of funding adult social care. Does my | :55:46. | :55:48. | |
right honourable friend agree with me that if we are ever to make real | :55:49. | :55:54. | |
progress we need a long-term solution, based on the conservative | :55:55. | :55:58. | |
principle of self-reliance and encourage people as far as possible | :55:59. | :56:05. | |
to provide for themselves? I agree absolutely with my | :56:06. | :56:09. | |
honourable friend. What he does for the House and kindly reminds us of | :56:10. | :56:13. | |
Labour's track record on this. He reminds us how taxes increased, | :56:14. | :56:19. | |
council taxes doubled under the last Labour government in 13 years. He | :56:20. | :56:23. | |
might also know in those 13 years they had a manifesto commitment to | :56:24. | :56:27. | |
deal with adult social care. They had a commission in 1999, two Green | :56:28. | :56:32. | |
papers in 0509 and 09 and comprehensive spending review, all | :56:33. | :56:37. | |
of this they said was going to solve the adult social care challenges and | :56:38. | :56:44. | |
all they did was make it much worse. I'd like to just firstly say the 1% | :56:45. | :56:52. | |
rise will raise just ?5,000 in Cleveland which is meaningless in | :56:53. | :56:58. | |
relation to the rising demand. There are two questions I would like to | :56:59. | :57:01. | |
ask the Secretary of State not clear from his rather rushed speech. The | :57:02. | :57:05. | |
first is about the new homes bonus and the key word being the savings | :57:06. | :57:09. | |
from the reform, not the New Homes Bonus itself. Just savings from the | :57:10. | :57:13. | |
reforms is not an awful lot of money, so I hope you can clarify | :57:14. | :57:17. | |
that point. Secondly, it is an Local Authorities themselves will be | :57:18. | :57:21. | |
keeping what they make of the New Homes Bonus or will it be | :57:22. | :57:25. | |
distributed nationwide from one part on a needs basis? If so he is | :57:26. | :57:30. | |
reinforcing the inequality because that New Homes Bonus is based on | :57:31. | :57:34. | |
council tax rates already, so he is reinforcing the inequality that | :57:35. | :57:38. | |
already exists in this country. What I can tell the honourable lady | :57:39. | :57:42. | |
is that for her local council redcurrant Cleveland, the precept | :57:43. | :57:49. | |
next year could raise 2.2 million. -- Redcar and Cleveland. The numbers | :57:50. | :57:55. | |
perhaps considerably higher than what she may think at the moment. In | :57:56. | :58:01. | |
terms of her questions regarding the New Homes Bonus. The New Homes Bonus | :58:02. | :58:08. | |
is being reformed, it is staying in place. The bonus which currently is | :58:09. | :58:15. | |
for the equivalent of six years of band D council tax will fall | :58:16. | :58:19. | |
gradually from five years to four years but the essential principles | :58:20. | :58:23. | |
remain the same. The savings that are generated from that change from | :58:24. | :58:33. | |
six to four, the 400 ?240 million pot will be distributed among those | :58:34. | :58:37. | |
authorities that provide social care services that will be done on needs | :58:38. | :58:44. | |
formula. East Northamptonshire Council are | :58:45. | :58:49. | |
firmly engaging with the Government's housing growth agenda. | :58:50. | :58:52. | |
Will he undertake to consult fully with them on any proposed changes to | :58:53. | :58:58. | |
the New Homes Bonus? It is essential that infrastructure and services | :58:59. | :59:02. | |
keep up with the pace of housing growth. I particularly say that | :59:03. | :59:05. | |
because the level of development is so significant in our area and it | :59:06. | :59:15. | |
has high costs associated with that. Again, my honourable friend | :59:16. | :59:20. | |
highlights the importance of new homes bonus to meet some of those | :59:21. | :59:24. | |
additional pressures, and that's why by having some of this reform we | :59:25. | :59:27. | |
make sure we've kept the principle that can help with those authorities | :59:28. | :59:31. | |
that are doing the right thing and building those times. My honourable | :59:32. | :59:34. | |
friend asked me specifically about consulting on the changes. I should | :59:35. | :59:40. | |
point out we started that conversation, it started in December | :59:41. | :59:44. | |
2015 and is now complete, however I think what he might be thinking | :59:45. | :59:47. | |
about is that I did say there was one other potential new change which | :59:48. | :59:51. | |
is about whether new homes bonus should be available if homes, | :59:52. | :59:55. | |
planning permission is granted an appeal. | :59:56. | :00:04. | |
Javid this morning the children in Birmingham wake up to a ?20 million | :00:05. | :00:12. | |
cut in the school funding. My son pulse at school already has 30 | :00:13. | :00:22. | |
children in his class and he has SPN provision that will be taken away. | :00:23. | :00:30. | |
I'm here to tell him that the social care funding disparity that exists | :00:31. | :00:34. | |
across this country deserves exactly the same redistribution and in his | :00:35. | :00:41. | |
constituency of Bromsgrove, the older adult weekly rate in care | :00:42. | :00:46. | |
homes is ?100 less than in the Secretary of State's constituency in | :00:47. | :00:54. | |
Surrey. Does the Secretary of State stand in front of me and tell me | :00:55. | :00:59. | |
that it's OK that his constituents already get ?100 a week less than | :01:00. | :01:05. | |
those of his from bench colleagues who live in leafy areas? Mr Deputy | :01:06. | :01:15. | |
Speaker, first of all, the Honourable Lady in referring to her | :01:16. | :01:23. | |
local area Birmingham, rightly so. She mentioned my constituency of | :01:24. | :01:27. | |
Bromsgrove which is next door. I think she was trying to demonstrate | :01:28. | :01:32. | |
that Bromsgrove gets more per head on average. No, no. I'm comparing | :01:33. | :01:39. | |
Bromsgrove to Birmingham and it gets on average a lot less than | :01:40. | :01:45. | |
Birmingham per head and that is noticed locally. The Honourable Lady | :01:46. | :01:58. | |
, I get wider point was about the distribution of funding. Whether our | :01:59. | :02:06. | |
areas where less money can be raised locally because of the precepts of | :02:07. | :02:10. | |
the council tax base, that is why we have introduced the care fund. With | :02:11. | :02:17. | |
today's announcement it will help Birmingham significantly to the | :02:18. | :02:22. | |
precept, but Birmingham will benefit from the further ?240 million which | :02:23. | :02:30. | |
is allocated based on needs. May I welcome the announcement about the | :02:31. | :02:34. | |
fair funding review which might Honourable friend has been pushing | :02:35. | :02:38. | |
forward for a long time and may I welcome the additional funding that | :02:39. | :02:43. | |
is being provided to date, but can I add my voice to those who call for a | :02:44. | :02:47. | |
proper cross-party solution to this extremely important issue. Can I | :02:48. | :02:53. | |
also asked my right honourable friend whether he has discussed with | :02:54. | :02:58. | |
the member from Nuneaton and the issue in Staffordshire where the | :02:59. | :03:02. | |
problems with the better care fund are leading to substantial | :03:03. | :03:06. | |
reductions in, for instance, drug and alcohol services which | :03:07. | :03:08. | |
inevitably will place greater burdens on adult social care and the | :03:09. | :03:18. | |
NHS. My honourable friend highlights the importance of this the funding | :03:19. | :03:23. | |
review, being thorough and looking at all of the issues carefully and I | :03:24. | :03:28. | |
wholeheartedly agree with that. He also echoed the desire of the | :03:29. | :03:32. | |
Chamber today, which I welcome for parties to work together on adult | :03:33. | :03:35. | |
social care, given the importance to all about constituents. -- all of | :03:36. | :03:49. | |
our constituents. The situation in Staffordshire, the local minister is | :03:50. | :03:54. | |
looking at it and I am discussing it with him. I had a letter from one of | :03:55. | :04:05. | |
my constituents. He said that the councils can't collect money until | :04:06. | :04:14. | |
after winter, so what action will be taken to tackle the winter crisis? | :04:15. | :04:21. | |
First of all the changes we've announced today, although the | :04:22. | :04:23. | |
Honourable Lady is absolutely right that it is for the next tax year | :04:24. | :04:30. | |
which begins in April, it is something I know is usually welcomed | :04:31. | :04:35. | |
by many local authorities. It allows them to plan because those were the | :04:36. | :04:38. | |
two particular years where they felt they had the biggest gap because the | :04:39. | :04:44. | |
way the better fund was profiled, the full amount doesn't kick in | :04:45. | :04:47. | |
until the end of this Parliament. So it is something that planning can be | :04:48. | :04:58. | |
done and the certainty it will provide will allay some concerns. In | :04:59. | :05:11. | |
her constituency, forbid years 2017-18, a significant amount of | :05:12. | :05:14. | |
money will be raised that will make a difference. When considering the | :05:15. | :05:24. | |
financial settlement, but the secretary of State agree that | :05:25. | :05:26. | |
improving efficiency should be a priority? And how will he encourage | :05:27. | :05:32. | |
local authorities to move from a two tier structure to a unified one? His | :05:33. | :05:42. | |
general point about efficiencies is absolutely correct and that is why | :05:43. | :05:45. | |
today I have praise those local authorities that have shown they can | :05:46. | :05:51. | |
spend less money and in many cases improve public services. I've also | :05:52. | :05:55. | |
talked about the work that my department and the health Department | :05:56. | :05:58. | |
are doing together to work on the integration of adult social care and | :05:59. | :06:03. | |
to try to promote that more locally. He has asked me specifically about | :06:04. | :06:07. | |
the structure of local authorities and this is something government is | :06:08. | :06:10. | |
responsive to. We will listen to local authorities. A number of them | :06:11. | :06:17. | |
have come forward with plans and we will look at them closely. Today as | :06:18. | :06:22. | |
every day over 300 people will present at Addenbrooke's A that | :06:23. | :06:29. | |
serves Cambridge. That is 50% more than just a few years ago. | :06:30. | :06:34. | |
Shamefully at least 60 of them will not be seen within four hours. It's | :06:35. | :06:38. | |
almost one o'clock now so they will be seen until five o'clock this | :06:39. | :06:42. | |
afternoon. And that is because of the problem with delayed transfers | :06:43. | :06:49. | |
of care. That is a problem because Cambridge county council chose not | :06:50. | :06:53. | |
to use the precept this year. In county council election the next | :06:54. | :06:56. | |
year it is highly likely that will occur in lots of other places which | :06:57. | :06:59. | |
means the money won't be available in lots of places. Can I heard each | :07:00. | :07:08. | |
-- and I urge you not to pass the buck to local government but to | :07:09. | :07:11. | |
listen to members from across the house. He has expressed some warm | :07:12. | :07:16. | |
words, but can I pin him down and asking what is he going to do about | :07:17. | :07:23. | |
this? I think it is important, if the Honourable gentleman agrees with | :07:24. | :07:30. | |
me, if he believes in the power of localism, it is a job of local | :07:31. | :07:41. | |
government. Regarding the precept, the decision should be made at the | :07:42. | :07:47. | |
local level. Cambridgeshire and Peter Shah have reached a devolution | :07:48. | :07:52. | |
deal. By May next year they will have a directly elected mayor. I | :07:53. | :08:09. | |
think they are in a good position to look a devolution powers and see how | :08:10. | :08:15. | |
they can improve local services including adult social care. I think | :08:16. | :08:27. | |
there are the same number of people here as the world when I first | :08:28. | :08:35. | |
started bobbing. In my constituency town of Bexhill I was told we have | :08:36. | :08:39. | |
more over 85 than in any town in Western Europe. Many would have | :08:40. | :08:47. | |
moved to Aesop six and as a result council tax increases are a | :08:48. | :08:49. | |
challenge not just of them but for the rest of those in East Sussex. | :08:50. | :09:03. | |
Can I ask the Secretary of State that dealer-macro whether a National | :09:04. | :09:14. | |
Front will -- whether a national fund will alleviate the problem? | :09:15. | :09:19. | |
There needs to be the right balance between national funding and adult | :09:20. | :09:23. | |
social care and local funding through council tax. The increased | :09:24. | :09:33. | |
flexibility on the precept will help East Sussex, his local authority, | :09:34. | :09:37. | |
but also the change in the grant through the extra 240 million, that | :09:38. | :09:42. | |
will help East Sussex. He is right to say, and I think this is what he | :09:43. | :09:47. | |
has implied, this is welcome short-term news, but there was a | :09:48. | :09:52. | |
much longer-term issue and that is exactly something the government | :09:53. | :09:59. | |
will be concentrating on. We have two points of order. The art exactly | :10:00. | :10:13. | |
the same, more or less. Let's start with Christian. Mr Deputy Speaker, | :10:14. | :10:28. | |
you will be aware that there is a proposal to close half of the job | :10:29. | :10:36. | |
centres in Glasgow. Yesterday was day seven and the information at all | :10:37. | :10:43. | |
on the DW website refers to this matter. Today is day eight there is | :10:44. | :10:49. | |
no information on DWP website in relation to the public consultation | :10:50. | :10:53. | |
on the proposed closure of half the job centres in our city. That is a | :10:54. | :10:58. | |
great concern because we are now entering the Christmas and New Year | :10:59. | :11:03. | |
period where public consultation would be cut already. This | :11:04. | :11:09. | |
consultation is a moral as. It is showing contempt for not only | :11:10. | :11:13. | |
Honourable members of this house, but the general public at large. | :11:14. | :11:18. | |
Could a minister come before the house today to outline the processes | :11:19. | :11:23. | |
of public consultation on the intended job centre closures in | :11:24. | :11:29. | |
Glasgow? My understanding is that this was dealt with by a the Deputy | :11:30. | :11:37. | |
Speaker yesterday. I understand the importance of the matter and I think | :11:38. | :11:41. | |
you are aware there is a debate on Tuesday in Westminster Hall at | :11:42. | :11:45. | |
4:30pm, which would be the right avenue to pursue it. If I now come | :11:46. | :11:55. | |
to Stuart Malcolm. When this issue was raised by myself I think the | :11:56. | :11:59. | |
leader of the house inadvertently misled members when he claimed that | :12:00. | :12:02. | |
the dispatch box that the DWP was actively consulting on the issue. | :12:03. | :12:08. | |
This is forced. There is no consultation. I can't find the | :12:09. | :12:12. | |
consultation because it doesn't exist, so can you perhaps try and | :12:13. | :12:16. | |
find an opportunity sometime this afternoon for the deputy leader to | :12:17. | :12:19. | |
come back and correct the record from the dispatch box? It's not for | :12:20. | :12:24. | |
a matter for the job to correct the record, but if there was an | :12:25. | :12:29. | |
inaccuracy in the statement, you have put the point of view to say it | :12:30. | :12:33. | |
was not correct what was said. It is a matter for the leader of the house | :12:34. | :12:37. | |
and I'm sure if he feels it is wrong, it will be up to the leader | :12:38. | :12:41. | |
to correct that, but at least, if nothing else, this Chamber is aware | :12:42. | :12:46. | |
of it, I am aware of it, and as I said just before, there is a debate | :12:47. | :12:51. | |
next Tuesday, which I'm sure that this would have gone away and you | :12:52. | :12:54. | |
will be able to bring that point forward once again. Thank you Mr | :12:55. | :13:05. | |
Deputy Speaker. I need to bring to the house is a troubling matter. One | :13:06. | :13:17. | |
of the issues that has been corporate lobbying that has cast a | :13:18. | :13:24. | |
dark shadow over the political process. A brief was circulated on | :13:25. | :13:31. | |
the 13th of December by a representative of the large pub | :13:32. | :13:38. | |
companies who wish to be allowed for their members to convert pounds into | :13:39. | :13:41. | |
supermarkets without needing planning permission. They circulated | :13:42. | :13:46. | |
a briefing to some MPs that made a forced claim that was then repeated | :13:47. | :13:51. | |
by a minister at the dispatch box for a reason for not accepting | :13:52. | :13:53. | |
amendments. Something that Honourable members were influenced | :13:54. | :13:59. | |
by in the way they voted. The minister said on Tuesday, and I | :14:00. | :14:03. | |
quote, a briefing note from the British beer and Pub Association | :14:04. | :14:06. | |
makes the point that removing permitted development would not only | :14:07. | :14:09. | |
stop the conversion of pubs into supermarkets and whatever else they | :14:10. | :14:14. | |
will want to stop, but might prevent pubs from doing improvement works to | :14:15. | :14:18. | |
the premises which we would not want. I challenge the minister who | :14:19. | :14:22. | |
then said he is aware of what they are, but I tend to make the approach | :14:23. | :14:27. | |
that when I see briefings, I look at the points they make. If they make a | :14:28. | :14:30. | |
sensible point, they are worth looking at. The BB PA made a false | :14:31. | :14:50. | |
claim. It's troubling that... Order! They are meant to be short points. | :14:51. | :14:54. | |
Do you want to reply or shall we move on? Can I just say to members, | :14:55. | :15:00. | |
please, try and bring it briefly and quickly to the attention of the | :15:01. | :15:04. | |
house. If there is significantly something wrong in what the Minister | :15:05. | :15:09. | |
of State said for planning and London, I'm sure that the Honourable | :15:10. | :15:18. | |
member will want to put the record straight. You have brought it to the | :15:19. | :15:22. | |
attention of the house, it's on the record now and it is not a matter | :15:23. | :15:26. | |
for the chair, as you well know when you raise that point of order, but | :15:27. | :15:31. | |
we have allowed it to be done. It's on the record, it is up to the | :15:32. | :15:35. | |
Minister to reflect on what you have set. I'm not going to continue the | :15:36. | :15:40. | |
debate. I know -- I'm now going to move on. | :15:41. | :15:47. | |
Can I merely ask your advice, with this corruption of the legislative | :15:48. | :15:53. | |
process which was inadvertent on the part of the minister... What can he | :15:54. | :15:58. | |
advise that we do to make the British beer and Pub Association | :15:59. | :16:02. | |
apologise, to stop this kind of corruption of our legislative | :16:03. | :16:07. | |
process in the future? I can't do that, I'm the chair, I can't decide | :16:08. | :16:11. | |
if it was correct or incorrect. You put it on the record, it is | :16:12. | :16:15. | |
therefore all to see all to recognise and I know the Minister | :16:16. | :16:18. | |
well and if the minister was significantly wrong, I'm sure he | :16:19. | :16:22. | |
will want to put that right. I can't do more than that. I am not | :16:23. | :16:27. | |
responsible for the accuracies and inaccuracies, I can only help on how | :16:28. | :16:31. | |
we can move that one. I don't think you can do more than you have done | :16:32. | :16:35. | |
today. I don't think he will give up today either on this matter, that's | :16:36. | :16:40. | |
one thing I am assured on. Thank you, and I'm sorry I haven't | :16:41. | :16:44. | |
given you notice of the point of order but it occurred today during | :16:45. | :16:50. | |
questions. We had two very important departments, the culture, media and | :16:51. | :16:53. | |
sport Department and the international trade Department. We | :16:54. | :17:00. | |
tried to cram in in an hour two departments, the topical questions | :17:01. | :17:04. | |
only lasting for seven minutes. It clearly didn't work. I'm pleased the | :17:05. | :17:08. | |
leader of the houses in his place. There were many members that were | :17:09. | :17:13. | |
left disappointed on one able to scrutinise the Department date | :17:14. | :17:18. | |
coming to do. I don't know if this is something, Mr Deputy Speaker, you | :17:19. | :17:23. | |
control or some other organisation, but it would seem sensible if we | :17:24. | :17:27. | |
could go back to having an hour for culture, media and sport and an hour | :17:28. | :17:30. | |
for international trade. As you know it's not a matter for | :17:31. | :17:34. | |
us, but a matter for the normal channels to have a discussion. I'm | :17:35. | :17:38. | |
sure that can be reflected on with the Leader of the House, I know what | :17:39. | :17:42. | |
a great man he is a manner that will be looked into as a matter of and | :17:43. | :17:44. | |
duty. OK. The Leader of the House is now | :17:45. | :17:54. | |
present, I wonder if you would let him correct the record from my point | :17:55. | :18:00. | |
earlier. If the lady of the willing to say so I'm always willing, but if | :18:01. | :18:07. | |
not I've got a very... Sorry. It's up to the Leader of the House as | :18:08. | :18:14. | |
much as me. I've also got a very, very patient, and whose patience is | :18:15. | :18:19. | |
running thin at the moment, wants to make his presentation. He's going to | :18:20. | :18:22. | |
wear the carpet out, he's been going up and down the carpet waiting to | :18:23. | :18:31. | |
present his Bill. Mr Keith Vaz. Diabetes inpatient care Bill. Second | :18:32. | :18:37. | |
reading what day? 24th of February, 2017. 24th of February, 2017, thank | :18:38. | :18:45. | |
you. We now come to the backbench moment | :18:46. | :18:50. | |
on the creation of the financial dispute resolution platform. | :18:51. | :18:58. | |
Thank you, Mr Deputy Speaker. I rise to move the motion in my name and | :18:59. | :19:03. | |
that I other honourable members, and in time-honoured fashion can I thank | :19:04. | :19:08. | |
the backbench committee for allowing us to bring this motion to the main | :19:09. | :19:14. | |
chamber. I expect that many honourable friends and members will | :19:15. | :19:18. | |
wish to raise constituency matters and many of you have constituents | :19:19. | :19:26. | |
who have had mis-selling and loan dealings with the banks, and we are | :19:27. | :19:31. | |
trying today to move beyond those individual cases, serious as they | :19:32. | :19:35. | |
are, to trying to find some broad, permanent resolution system. | :19:36. | :19:41. | |
Can I also thank, while I'm here, the honourable member for Berkshire, | :19:42. | :19:51. | |
my predecessor as chair of the AP GG. The AP GG rules out of the whole | :19:52. | :20:00. | |
issue of interest rate hedging product mis-selling. We can lay this | :20:01. | :20:06. | |
that the Dorrans many different banks, Clydesdale, RBS, HBOS, HSBC | :20:07. | :20:14. | |
and so on. But what I really want to try and direct to the Minister today | :20:15. | :20:20. | |
is that after eight years of dealing with this problem, we need to look | :20:21. | :20:25. | |
to the future and some more permanent resolution, because what | :20:26. | :20:31. | |
is being affected is not just individuals, I suspect many | :20:32. | :20:35. | |
honourable members will have cases where, as I have, where the | :20:36. | :20:38. | |
individuals who were affected, it's not just their business. It's not | :20:39. | :20:42. | |
just that the money was lost, it is the fact of the impact on mental | :20:43. | :20:48. | |
health, which is very serious. I am very grateful to the honourable | :20:49. | :20:55. | |
member for giving way and thank him for raising this important issue. | :20:56. | :20:59. | |
Will he also agree along with all those people who suffered horrendous | :21:00. | :21:02. | |
loss of their business on their livelihoods, we also need to think | :21:03. | :21:06. | |
about whistle-blowers, who are often incredibly brave people who risk | :21:07. | :21:10. | |
everything to expose wrongdoing, they need to be properly treated as | :21:11. | :21:14. | |
well? I think the honourable member makes | :21:15. | :21:20. | |
a very fair point. In fact, often, from my experience, those who have | :21:21. | :21:25. | |
suffered most in terms of mental stress have been those very | :21:26. | :21:28. | |
whistle-blowers, who started off trying to present justice to the | :21:29. | :21:32. | |
community and the banking world and small businesses and ended up losing | :21:33. | :21:37. | |
jobs, losing family, losing partnerships and are still suffering | :21:38. | :21:42. | |
to this day. But the issue, let me say, is also an economic one. I will | :21:43. | :21:47. | |
say this to the Minister. We have eight years where though there has | :21:48. | :21:53. | |
been economic growth, levels of productivity have been poor if not | :21:54. | :21:57. | |
flat-lining. I think you could lay a lot of that at the underperformance | :21:58. | :22:02. | |
of the small business sector. It was not just individual businesses that | :22:03. | :22:07. | |
had been affected by mis-selling and lack of resolution, that has carried | :22:08. | :22:11. | |
on to a lack of investment in new businesses. It added to important | :22:12. | :22:17. | |
entrepreneurs withdrawing from businesses. Unless we find some | :22:18. | :22:21. | |
permanent resolution, we will not be able to create the economic growth | :22:22. | :22:24. | |
that I know all of us in this house would like to see. I will give way | :22:25. | :22:28. | |
first my friend here. I thank my honourable friend for | :22:29. | :22:30. | |
giving way. He's right that a number of us have constituency cases. He | :22:31. | :22:37. | |
will be aware of my constituent Neil Mitchell whose business was forced | :22:38. | :22:40. | |
into administration and finds himself almost trying to take | :22:41. | :22:46. | |
private legal action. Does he share my disappointment at the lack of | :22:47. | :22:58. | |
willingness for RBS to enter mediation and hope that these | :22:59. | :23:01. | |
motions can be taken forward from his proposal? | :23:02. | :23:05. | |
I take my honourable friend's point. We have so many of these individual | :23:06. | :23:11. | |
cases, and it goes beyond, it cuts across all the nations of the United | :23:12. | :23:17. | |
Kingdom. All members and all parties have these cases unknowingly | :23:18. | :23:20. | |
desperately to find some permanent resolution. | :23:21. | :23:25. | |
I thank my honourable friend for giving way. My honourable friend | :23:26. | :23:29. | |
made a very good point about small business and encouraging small | :23:30. | :23:32. | |
business. It's very important we get a fair deal for small business. He | :23:33. | :23:37. | |
will be aware of the case in my constituent, who was looking to | :23:38. | :23:42. | |
refinance at a preferential rate but was faced with high exit fees and | :23:43. | :23:46. | |
termination clauses that had not been made clear in the terms and | :23:47. | :23:50. | |
conditions. That's something that is crucial for small business and my | :23:51. | :23:53. | |
constituent. Indeed. I think that comes to the | :23:54. | :23:59. | |
nub of the issue, the imbalance in power between an individual small | :24:00. | :24:06. | |
business and the bank. I thank my honourable friend for | :24:07. | :24:10. | |
giving way it, I also have a constituent in a similar situation. | :24:11. | :24:15. | |
He rightly talks about the imbalance, because his business was | :24:16. | :24:19. | |
put under by the Royal Bank of Scotland, but he found time to take | :24:20. | :24:25. | |
-- trying to take legal action was almost impossible because the Royal | :24:26. | :24:28. | |
Bank of Scotland, is bailed out by the taxpayer, within a stronger | :24:29. | :24:31. | |
financial position than he was to do that. An alternative mechanism at | :24:32. | :24:36. | |
least gives a real chance to these businesses are taking on these | :24:37. | :24:40. | |
massive banks which the public have bailed out. | :24:41. | :24:43. | |
Indeed. What is clear in Scotland on that point, and it may be true for | :24:44. | :24:48. | |
other parts of the United Kingdom, is the major banks have indeed | :24:49. | :24:54. | |
signed up many solicitors practices, which makes it almost impossible to | :24:55. | :24:58. | |
find a lawyer to represent you, even if you wanted to take action against | :24:59. | :25:03. | |
a bang, difficult though that would be given their financial ability. | :25:04. | :25:10. | |
I am very grateful, he's being extremely reasonable and allowing | :25:11. | :25:15. | |
interventions. Would he agree the absence of a clear dispute | :25:16. | :25:18. | |
resolution process actually incentivises bad behaviour and | :25:19. | :25:24. | |
practice, if the banks know there is no proper mechanism to challenge | :25:25. | :25:27. | |
wrongdoing, then it's thing courage in that bad behaviour? | :25:28. | :25:36. | |
Usually up to 15 minutes to speak, I have a bit of flexibility, but just | :25:37. | :25:43. | |
to warn members I'm going to make sure of one has a fair shout. | :25:44. | :25:49. | |
I thank you. For that reason, having been reasonably accommodating I will | :25:50. | :25:52. | |
try to press on and get to the nub of my argument. I think in terms of | :25:53. | :25:56. | |
permanent resolution of the problem we need three different mechanisms. | :25:57. | :26:04. | |
We need some kind of shift in the legal onus on banks to provide a | :26:05. | :26:07. | |
duty of care or good faith in the way they deal particularly with | :26:08. | :26:12. | |
business customers. I know that is a broad debate, and I know over the | :26:13. | :26:16. | |
years the banks have been unwilling to accept a narrow duty of care. | :26:17. | :26:22. | |
It's open for debate but I do think that we need to redress the balance | :26:23. | :26:26. | |
between major banks and small business clients, by providing some | :26:27. | :26:31. | |
kind of mechanism within the legal onus on how banks behave. I would | :26:32. | :26:35. | |
even accept initially of the banks were prepared to come forward | :26:36. | :26:40. | |
themselves with some solution on this. But I think when it look that. | :26:41. | :26:47. | |
Secondly, given that many banks, given many small companies end up in | :26:48. | :26:52. | |
insolvency, we need to look at a more balanced insolvency practice, | :26:53. | :26:56. | |
in order to remove the possibility banks all lenders are tempted to | :26:57. | :27:02. | |
force them into unnecessary or premature insolvency. And we knew | :27:03. | :27:08. | |
and permanent redress system for banks and small businesses that are | :27:09. | :27:12. | |
in dispute. In effect, putting those three together we are changing bank | :27:13. | :27:18. | |
culture. In order to build some common ground with the Minister, I | :27:19. | :27:23. | |
hope, I think the Government has already moved some way in | :27:24. | :27:26. | |
recognising this issue. If you look at the impact assessment statement | :27:27. | :27:33. | |
the Government provided for proposing the establishment of a | :27:34. | :27:37. | |
small business Commissioner, let me quote from the impact statement from | :27:38. | :27:41. | |
the Government. It says "the Government is concerned that this | :27:42. | :27:45. | |
small firms negotiating a contract with the larger business can be | :27:46. | :27:49. | |
challenging. The Government has been told that small businesses often | :27:50. | :27:55. | |
feel intimidated and rather than walking away from a proposed | :27:56. | :27:59. | |
contract or refusing to agree a change. There is concern larger | :28:00. | :28:04. | |
firms, for that Reid Banks, sometimes use their market power to | :28:05. | :28:12. | |
impose on favourable terms. " That I think the whole issue of the hedging | :28:13. | :28:17. | |
products, sold to small businesses during the economic boom in 2006 - | :28:18. | :28:24. | |
08. The Government has recognised the general problem. It's a matter | :28:25. | :28:29. | |
of how we resolve it. I quote again, just to show I think there is a | :28:30. | :28:33. | |
broader political agreement on this, right and left. Can I quote from | :28:34. | :28:40. | |
that a member of the Government benches, the member for Camborne | :28:41. | :28:48. | |
Redruth who wrote a piece for the free enterprise group three years | :28:49. | :28:53. | |
ago. Let me quote. His pieces defending the rights of those who | :28:54. | :28:58. | |
take risks. He says "Over the years the banks have contracted very | :28:59. | :29:03. | |
extended their rights through their standard terms and conditions to | :29:04. | :29:09. | |
give LPA receivers general powers of sale, to set aside the limit on the | :29:10. | :29:19. | |
fees they charge and cut costs on the borrower. They've moved to grant | :29:20. | :29:23. | |
themselves the right to peacefully re-enter properties of which they | :29:24. | :29:27. | |
can take charge. They contract very extend the power taken by the banks | :29:28. | :29:33. | |
which goes well beyond what was reasonably envisaged in the property | :29:34. | :29:39. | |
act 1985." In other words the banks have gradually extended their powers | :29:40. | :29:42. | |
of receivership and that has made it increasingly difficult for small | :29:43. | :29:45. | |
companies in financial difficulties to get re-dress. I think that's led | :29:46. | :29:58. | |
to the whole issue behind the RBS GRG that's come back into the domain | :29:59. | :30:06. | |
with the report from the FCA. The Minister I think will tell us that | :30:07. | :30:10. | |
ultimately if there is to be a change in the re-dress process, it | :30:11. | :30:14. | |
has to come from the Financial Conduct Authority. To that end, the | :30:15. | :30:24. | |
APPG has been consulting with them and I raised the matter with Mr | :30:25. | :30:30. | |
Andrew Bailey, the new chief executive of the FCA when he | :30:31. | :30:32. | |
appeared before the Treasury Select Committee. I asked him to draw any | :30:33. | :30:38. | |
relevant conclusions from the experienced the FCA has had with the | :30:39. | :30:43. | |
banks in drawing up ad hoc processes of re-dress for the various | :30:44. | :30:46. | |
mis-selling schemes that have taken place. I asked general conclusions | :30:47. | :30:52. | |
he drew. He said the problem goes back to the beginning, which is | :30:53. | :30:58. | |
where there is an outside, where the banks are outside the regulatory | :30:59. | :31:01. | |
perimeter, as much of this mis-selling was conducted. These | :31:02. | :31:09. | |
schemes outside the regulatory perimeter... We've learned from the | :31:10. | :31:14. | |
experience, coming late to it, that businesses feel they have not had | :31:15. | :31:17. | |
their say in court. Now they do not want to have a little day in court | :31:18. | :31:23. | |
because it's very expensive. But what I conclude from this is that | :31:24. | :31:27. | |
it's not satisfactory from the point of view of the FCA, the ad hoc | :31:28. | :31:33. | |
procedures we've heard today, not satisfactory because the FCA has | :31:34. | :31:37. | |
been involved in creating a lot of these bespoke processes. We have | :31:38. | :31:41. | |
discussed this on the board of the FCA a number of times. Were there to | :31:42. | :31:44. | |
be a mechanism that could substitute for these ad hoc procedures, rather | :31:45. | :31:51. | |
like the ombudsman, but for more complex cases, because corporate | :31:52. | :31:53. | |
cases are often more complex, this would be a big step forward. From | :31:54. | :31:59. | |
the point of view of these things, we are creating a lot of work for | :32:00. | :32:03. | |
ourselves, the FCA, however I am very sympathetic to Mr Bailey to the | :32:04. | :32:07. | |
people involved. So we have to do it. If there were to be a process | :32:08. | :32:14. | |
that could substitute for the ad hoc processes... They would be happy to | :32:15. | :32:15. | |
look at that. Were there to be a mechanism that | :32:16. | :32:29. | |
could substitute rather than like the ombudsman for more complex | :32:30. | :32:32. | |
cases, that is what they would support. We are bringing forward the | :32:33. | :32:39. | |
idea of a tribunal. At this stage it is a generic proposal. There are | :32:40. | :32:43. | |
issues to be discussed. It also crosses the boundaries of the | :32:44. | :32:51. | |
devolved administrations. If we went down this road, they might have to | :32:52. | :32:55. | |
be different procedures in Scotland. The aisle financial issues. My own | :32:56. | :33:01. | |
view is that since we are dealing with ree dress with the SCA has | :33:02. | :33:04. | |
designated win in the bank has been involved in the selling, we are | :33:05. | :33:11. | |
already in the territory where a bank is going to pay and any | :33:12. | :33:17. | |
permanent tribunal system will be funded by the bank in that | :33:18. | :33:24. | |
circumstance. We are open into a general discussion with government | :33:25. | :33:29. | |
on how to proceed with this, but the backing in general terms with the | :33:30. | :33:33. | |
SCA is there, so it's a matter of the detail. Why is this important? | :33:34. | :33:38. | |
Because the issue has not gone away. We are now in a situation where the | :33:39. | :33:46. | |
Giorgi situation from RBS is going to come back in the public domain. | :33:47. | :33:51. | |
The Royal Bank of Scotland subsequently has now put forward a | :33:52. | :33:58. | |
new ad hoc siege for dealing with those who are submitting complaints. | :33:59. | :34:03. | |
Those small businesses who were put into GR G. We have a report, not yet | :34:04. | :34:16. | |
finalised by the SCA where they have taken technical advice. The SCA has | :34:17. | :34:20. | |
found there was a conflict of interest involved in how RBS handled | :34:21. | :34:25. | |
the cases of companies put into GRG, in that that part of the bank that | :34:26. | :34:31. | |
was taking over the property from solvent companies and the selling | :34:32. | :34:36. | |
was part of the GRG group. The bank, in effect, was putting companies | :34:37. | :34:42. | |
into southern sea, taking the property, handing it over to another | :34:43. | :34:47. | |
part of the bank and generating cash there. Given this issue has | :34:48. | :34:50. | |
reappeared and there is a public debate over the nature of the | :34:51. | :34:55. | |
redress system, then we are not looking at legacy items now, we're | :34:56. | :35:00. | |
looking at a future situation with the Bank of Scotland, the Royal Bank | :35:01. | :35:08. | |
of Scotland is creating an ad hoc redress system which we need to | :35:09. | :35:13. | |
ensure is the correct one. The bottom line for the minister is | :35:14. | :35:17. | |
there is now an ongoing process of debate. There was a general | :35:18. | :35:22. | |
consensus we need a permanent resolution system. You can go beyond | :35:23. | :35:33. | |
that and look at insolvency law. It's the government to join with us | :35:34. | :35:36. | |
to make sure that resolution process is provided. We will have up to | :35:37. | :35:51. | |
eight, if there's more, will have to impose limit. I'd like to speak as | :35:52. | :35:59. | |
the chairman of the alternative dispute resolution. We are about to | :36:00. | :36:20. | |
embark with his British Beer and Pub -- with his APPG. The bit of his | :36:21. | :36:25. | |
motion that I wish to concentrate on is the bit that refers to the | :36:26. | :36:33. | |
creation not of ad hoc compensation schemes, but a long-term effective | :36:34. | :36:36. | |
and timely dispute resolution mechanism that can be used to help | :36:37. | :36:42. | |
solve these sorts of issues. The reason for doing that, I think he | :36:43. | :36:49. | |
has set out very admirably, but I think what I will say to him is that | :36:50. | :36:54. | |
actually, that dispute mechanism is actually already the and it is there | :36:55. | :37:02. | |
in the form of the alternative dispute resolution regime. Come on | :37:03. | :37:08. | |
to say something about that in just a second. Businesses including S M | :37:09. | :37:16. | |
es are left with no option except prohibitively expensive appearances | :37:17. | :37:20. | |
in court and one of the great advantages that the alternative | :37:21. | :37:25. | |
dispute resolution system brings is the potential to reduce the costs | :37:26. | :37:30. | |
that are involved in doing this. Now, this is not something that is | :37:31. | :37:38. | |
strange to the financial services sector. There are a whole number of | :37:39. | :37:41. | |
commercial sectors that automatically include alternative | :37:42. | :37:45. | |
dispute resolution clause is within the commercial contracts and we | :37:46. | :37:51. | |
indeed APPG held a meeting on this quite recently where we looked at | :37:52. | :38:02. | |
how ADR could be incorporated within the system, how it could be used | :38:03. | :38:06. | |
more often. We looked at the commercial area in quite substantial | :38:07. | :38:09. | |
detail. One of the great things we were able to do with the APPG was to | :38:10. | :38:15. | |
bring together what is quite disparate body of people who operate | :38:16. | :38:20. | |
in the ADR feel to see if there were any common threads between them in | :38:21. | :38:24. | |
approaching disputes like the one has mentioned in taking it forward. | :38:25. | :38:30. | |
The good news that there was quite a lot of agreement about what we were | :38:31. | :38:35. | |
aiming for, even though some of the methods of getting there was | :38:36. | :38:45. | |
slightly different. For us, ADR includes arbitration, mediation, | :38:46. | :38:48. | |
adjudication, expert determination, dispute boards and online dispute | :38:49. | :38:55. | |
resolution. We also looked at the examples of how they could be | :38:56. | :39:01. | |
incorporated in how they work being incorporated by financial services | :39:02. | :39:07. | |
sectors in their contracts. The good news from his point of view is that | :39:08. | :39:11. | |
they were being incorporated already into the contracts on what we needed | :39:12. | :39:15. | |
to do was put pressure on them to include them as a matter of course | :39:16. | :39:21. | |
in the contracts because it helps to solve these disputes. Of course. | :39:22. | :39:28. | |
Could he clarify which sectors of the financial services sector work | :39:29. | :39:35. | |
incorporated? Was it retail business to business that were incorporating | :39:36. | :39:38. | |
ADR? I haven't seen many commercial contracts with ADR clauses from the | :39:39. | :39:46. | |
banks. From memory, it was business to business that primarily included | :39:47. | :39:50. | |
that, but there is no reason it can't include the business to retail | :39:51. | :39:57. | |
sector as well because it holds open a great deal of ability for | :39:58. | :40:04. | |
individuals to bring cases that are quite complex, but in a way that | :40:05. | :40:07. | |
doesn't involve going to be courts, which I will explain in just a | :40:08. | :40:17. | |
second. In fact, let me move on to that as we are running out of time | :40:18. | :40:24. | |
for this. We all know that trying to bring a case to the court is a very | :40:25. | :40:31. | |
expensive business. It requires extremely expensive lawyers and what | :40:32. | :40:37. | |
the arbitration process or the mediation process holds out is the | :40:38. | :40:45. | |
ability for an individual to sit in arbitration and mediation in order | :40:46. | :40:49. | |
to bring the dispute to a much early resolution. Now you can say that | :40:50. | :40:56. | |
this doesn't take away the need for the involvement of the court and | :40:57. | :41:02. | |
that is absolutely true. The awards of the arbitration panel or of the | :41:03. | :41:06. | |
mediator do have to be enforced by the courts and the courts do have | :41:07. | :41:10. | |
that role there, but that is a long stop for the ADR process and it is | :41:11. | :41:22. | |
one I think we will see more infrequently being brought into | :41:23. | :41:26. | |
play. Lord Justice Briggs has commented that he would prefer to | :41:27. | :41:30. | |
seek alternative dispute resolution is not called alternative dispute | :41:31. | :41:35. | |
resolutions, that the alternative is taken out of them and it's just | :41:36. | :41:39. | |
called dispute resolutions, which I think fits well with our own view of | :41:40. | :41:44. | |
things. The other side of this is the issue of time and stress | :41:45. | :41:55. | |
involved in taking forward cases within this sort of framework. It is | :41:56. | :42:00. | |
absolutely true that the arbitration and mediation process does take away | :42:01. | :42:03. | |
a lot of the stress of appearing in court and does allow for these sorts | :42:04. | :42:08. | |
of issues to be settled in a much more friendly way. So I look forward | :42:09. | :42:20. | |
to the work that our two APPG groups will be doing. I think the framework | :42:21. | :42:24. | |
is already there. I think we need to encourage banks to include clauses | :42:25. | :42:29. | |
within the commercial contracts in order that we can get back to ADR is | :42:30. | :42:35. | |
becoming the standard mechanism for resolving disputes rather than just | :42:36. | :42:39. | |
using the internal complaints procedures of the companies as the | :42:40. | :42:44. | |
starting point and ending point of much of the discussion that taking | :42:45. | :42:52. | |
place, and on that note I'm very happy to pass on to somebody else. | :42:53. | :42:58. | |
Thank you, Mr Deputy Speaker. It is a follow-up to -- it is a pleasure | :42:59. | :43:09. | |
to follow the honourable member. Can I welcome the motion tabled in the | :43:10. | :43:14. | |
name of the Honourable member for East Lothian to which I've been | :43:15. | :43:18. | |
pleased to add my name as a Labour member of Parliament to support the | :43:19. | :43:21. | |
objective on a cross-party basis. The issue is one of great importance | :43:22. | :43:26. | |
and the Minister has, I hope, a duty to this house to respond in a | :43:27. | :43:30. | |
positive way to the very straightforward demands that are | :43:31. | :43:34. | |
being made by the members today. Those very straightforward demands | :43:35. | :43:38. | |
are that we establish a mechanism which is universal, which allows | :43:39. | :43:43. | |
businesses and other people in non-regulated sectors to have an | :43:44. | :43:48. | |
appeals mechanism for an independent review of the situation. That's an | :43:49. | :43:53. | |
important motion and one which I support today. The demands are clear | :43:54. | :43:58. | |
and the demands have not just come out of the blue, Mr the city | :43:59. | :44:03. | |
Speaker. The motion itself refers clearly to the statements of Andrew | :44:04. | :44:07. | |
Bailey of the FCA and the Treasury committee on the 20th of July 2016 | :44:08. | :44:11. | |
where his statement was that we needed to look at the fact that the | :44:12. | :44:16. | |
ad hoc creation of compensation schemes within the SCA had not | :44:17. | :44:20. | |
worked. That there was not a mechanism in place for many of the | :44:21. | :44:23. | |
businesses that no doubt members will speak about today to find | :44:24. | :44:30. | |
resolution. -- SPCA. These are businesses which are small | :44:31. | :44:36. | |
businesses facing big banks that have time, money and expertise and | :44:37. | :44:41. | |
have very often the patience to try to seek out the complaints that are | :44:42. | :44:45. | |
being made. So I think that the motion today calling for an | :44:46. | :44:52. | |
effective sustainable platform for commercial financial disputes is | :44:53. | :44:57. | |
absolutely right and of its time. Although many financial firms may be | :44:58. | :45:02. | |
regulated, businesses in commercial business is an and regulated | :45:03. | :45:12. | |
business. Businesses do not have the same rights as consumers do. They | :45:13. | :45:20. | |
have to rely on the ombudsman services which may not be equipped | :45:21. | :45:24. | |
to deal with these problems. Businesses have to look at the | :45:25. | :45:30. | |
potential of long protracted activity through the courts. All of | :45:31. | :45:34. | |
this mitigates against what is effectively fairness when | :45:35. | :45:40. | |
opportunities have been denied or when ROMs have been given. If we | :45:41. | :45:45. | |
look particularly, Mr Deputy Speaker, in the time that we have at | :45:46. | :45:49. | |
the areas I'm concerned about which is relating to the Royal Bank of | :45:50. | :45:53. | |
Scotland, then we will remember before the minister response to it, | :45:54. | :45:58. | |
this remains a bank in public ownership. It remains us as tax | :45:59. | :46:01. | |
payers endorsing and acting on behalf of the bank. The Minister has | :46:02. | :46:06. | |
a look at not just the complaints procedure that is being proposed by | :46:07. | :46:14. | |
the member of East Lothian on behalf of the banking group, but also on | :46:15. | :46:18. | |
behalf of the government and taxpayer for the services provided | :46:19. | :46:21. | |
now and attitudes in response is taken by a bank that remains owned | :46:22. | :46:28. | |
by me and every member of this house. Why does this matter? If we | :46:29. | :46:40. | |
look at the fact that 12,000 companies have been pushed into the | :46:41. | :46:44. | |
turnaround position which is called global restructuring, whether real | :46:45. | :46:48. | |
pressures affecting businesses where the bank has acted unfairly and has | :46:49. | :46:54. | |
recognised it has acted unfairly by providing a compensation scheme of | :46:55. | :46:58. | |
its own, with no independent scrutiny of the scheme. No | :46:59. | :47:07. | |
independent endorsement yet because as my honourable friend has said it | :47:08. | :47:09. | |
has not yet been finalised. The Royal Bank of Scotland has a | :47:10. | :47:18. | |
major commitment to those 12,000 businesses. Why does it matter? | :47:19. | :47:22. | |
Because I want a detailed the case of my own constituent, Clive may of | :47:23. | :47:27. | |
moulded North Wales. He has experienced at first hand the | :47:28. | :47:32. | |
actions of the Royal Bank of Scotland, in relation to a | :47:33. | :47:36. | |
government-sponsored scheme, the enterprise Finance guarantee scheme. | :47:37. | :47:40. | |
He was the owner of a successful business, employing 100 people in | :47:41. | :47:43. | |
North Wales at a construction company building houses, buildings | :47:44. | :47:54. | |
and factories. He was approached by RBS and asked to take on board the | :47:55. | :47:59. | |
enterprise Finance guarantee scheme, designed by the then Labour | :48:00. | :48:02. | |
government to support the growth of businesses, not the closing down of | :48:03. | :48:05. | |
businesses, through the difficult times of the recession in the early | :48:06. | :48:14. | |
sorry, late part of 2008, 2009, period. The schema for Mr Mayweather | :48:15. | :48:21. | |
is designed to support the expansion of his business. He believed. He was | :48:22. | :48:27. | |
informed his overdraft, which he had always met, was not access was to be | :48:28. | :48:37. | |
taken over by the Finance guarantee scheme and his business would now | :48:38. | :48:42. | |
protect and develop his cash flow. That was a false owed by the Royal | :48:43. | :48:46. | |
Bank of Scotland, because the moment he took the enterprise Finance | :48:47. | :48:51. | |
guarantee scheme, the Royal Bank of Scotland placed the company into the | :48:52. | :48:58. | |
distressed apartment at RBS and cut his overdraft immediately... | :48:59. | :49:01. | |
I'm very grateful to the honourable member for giving way and it has | :49:02. | :49:05. | |
been a pleasure to work on this with him, what I regard to be a scandal. | :49:06. | :49:10. | |
What he's saying is an incredibly serious allegation. Not only as an | :49:11. | :49:13. | |
individual destroyed but there is misuse of public in doing so. | :49:14. | :49:18. | |
Absolutely. And I make that allegation here today for RBS. I | :49:19. | :49:23. | |
think they have acted appallingly, Madam Deputy Speaker, regarding the | :49:24. | :49:32. | |
treatment of my constituent. They were in the process of taking on new | :49:33. | :49:36. | |
contracts, excellent cash flow and in over the overdraft limit. The | :49:37. | :49:40. | |
moment Finance guarantee scheme was issued, the RBS took from the | :49:41. | :49:44. | |
Government and money underpinnings that over draft, closed it down and | :49:45. | :49:53. | |
ruined his business. The question of why that is important, in the short | :49:54. | :50:00. | |
time I've got, is because Mr May exemplifies the little business, the | :50:01. | :50:05. | |
small business that faces the big banks. He and his wife have spent | :50:06. | :50:09. | |
two years, three years, four years arguing this case, with me as a | :50:10. | :50:14. | |
member of Parliament, having meetings with RBS, looking at court | :50:15. | :50:19. | |
cases, looking now at criminal activity, which has been reported to | :50:20. | :50:23. | |
North Wales Police, because that are allegations of fraud, and which is | :50:24. | :50:27. | |
being looked at by the CPS is currently reviewing the case, on | :50:28. | :50:31. | |
behalf of concerns about how that bank has acted. There is no | :50:32. | :50:36. | |
mechanism apart from his personal self determination and will to drag | :50:37. | :50:41. | |
this case forward, and to hold RBS to account, for him to undertake | :50:42. | :50:45. | |
that holding of RBS to account because the FSA cannot do that. He | :50:46. | :50:49. | |
has to have that will himself, with the support of his family, and I | :50:50. | :50:53. | |
hope his member of Parliament. That is not acceptable. That's why I | :50:54. | :50:58. | |
support the honourable gentleman from East Lothian and that's why I | :50:59. | :51:02. | |
think Mr May and businesses like him need that mechanism to make sure | :51:03. | :51:05. | |
they get fairness when they face banks such as RBS, that treat those | :51:06. | :51:11. | |
businesses with disdain. Madam Deputy Speaker on very glad to | :51:12. | :51:15. | |
rise in this debate to support the motion and congratulate the | :51:16. | :51:19. | |
honourable gentleman with whom I serve on the Treasury committee the | :51:20. | :51:23. | |
East Lothian. It's not just in securing this debate but the | :51:24. | :51:27. | |
excellent work is done in bringing forward the APPG. I'm grateful for | :51:28. | :51:32. | |
the invitation. I'm want to make three points. The first about | :51:33. | :51:35. | |
incentives, the second about the cost and accessibility of courts and | :51:36. | :51:41. | |
the third about complexity. On the centres for bad behaviour, | :51:42. | :51:44. | |
it's a matter I've touched on previously in the House, | :51:45. | :51:50. | |
particularly in relation to liability. It is particularly | :51:51. | :51:53. | |
appropriate that the House today is so well packed with members of the | :51:54. | :51:56. | |
Scottish National party, because I know at least one member opposite | :51:57. | :52:01. | |
will be glad if I say I recently attended the Adam Smith Institute, | :52:02. | :52:05. | |
where I helped launch a book by Tyler Brett Goode speed, an American | :52:06. | :52:10. | |
economist working in the UK, who wrote the book legislating and | :52:11. | :52:18. | |
stability of 1772, which may seem irrelevant but it goes very much to | :52:19. | :52:21. | |
the heart of what is wrong today, because what that book shows is that | :52:22. | :52:28. | |
the Scottish banking system, as it was characterised by unlimited | :52:29. | :52:31. | |
strict liability among the partners, had a very good, strong incentives | :52:32. | :52:38. | |
for the owners of banks and staff of banks to behave well. I'm grateful | :52:39. | :52:41. | |
to honourable members who are nodding in agreement. We have, very | :52:42. | :52:46. | |
long way since of course, and not about to go back to free banking, | :52:47. | :52:53. | |
but I would use a quote from an actor who I don't wish to name on | :52:54. | :52:56. | |
this occasion. He's talked about his work and what he found. He said to | :52:57. | :53:00. | |
me, I've examined around 100 individual cases, all of which had | :53:01. | :53:06. | |
the same negative qualities. It's a case of bank salesmen deliberately | :53:07. | :53:07. | |
withholding key information about withholding key information about | :53:08. | :53:11. | |
the risks embedded in the hedging products they sell. The term hedging | :53:12. | :53:17. | |
itself is misleading. Overall, the process is disgusting. Bank sold | :53:18. | :53:21. | |
derivative products on top of loans to their clients, which those banks | :53:22. | :53:25. | |
knew would render them less credit worthy at the point of sale, and | :53:26. | :53:29. | |
therefore rendered the business more likely to fail. How this could be | :53:30. | :53:35. | |
described as hedging by any financial organisation with a scrap | :53:36. | :53:38. | |
of integrity is beyond me, he said, and I'm inclined to agree. He went | :53:39. | :53:44. | |
on, this misleading use of language unfortunately, maintained by some of | :53:45. | :53:49. | |
the experts who charge large fees to take the case to court, they miss | :53:50. | :53:54. | |
out on key risks, the cases become far weaker, possibly to the point | :53:55. | :53:58. | |
the case fails. At best the bargaining power of victims is a | :53:59. | :54:02. | |
much reduced. It's that experience I want to pick up on. Because the | :54:03. | :54:06. | |
second point is about the cost and accessibility of the court system, | :54:07. | :54:09. | |
which I think points to why this debate is so important. We've both | :54:10. | :54:18. | |
heard evidence, not only in our own constituencies, but from the | :54:19. | :54:21. | |
authorities which have shown that the system that was set up was not | :54:22. | :54:25. | |
adequate to the task at hand, and I'm sure many members of this house | :54:26. | :54:30. | |
will have constituents whose businesses have been in great | :54:31. | :54:33. | |
difficulty and whose lives have been affected, and found that system | :54:34. | :54:36. | |
failed them. So however well-intentioned the authorities | :54:37. | :54:39. | |
were in setting up the system, it has not worked well. We need to find | :54:40. | :54:44. | |
some middle ground between the courts which are too expensive and | :54:45. | :54:49. | |
complex, and which require expert evidence, which is often not | :54:50. | :54:53. | |
available or too expensive to purchase equality, and the | :54:54. | :54:56. | |
semiformal system which we found to have failed. I just would observe | :54:57. | :55:00. | |
that looking at the courts and therein adequate seas and the | :55:01. | :55:02. | |
necessity of avoiding them, it's an old problem. I think the Government | :55:03. | :55:09. | |
will have quite some task ahead of it if they are going to deal with | :55:10. | :55:14. | |
it. The final point is this issue of complexity. I'm sure even those of | :55:15. | :55:18. | |
us on the Treasury Select Committee who are tasked by the House, elected | :55:19. | :55:22. | |
by the House to deal with these issues, have found these particular | :55:23. | :55:26. | |
issues of derivatives very complex and difficult to follow. If that is | :55:27. | :55:31. | |
true of us charged with the expertise to deal with them, it's no | :55:32. | :55:34. | |
doubt also true of the small business people who buy the | :55:35. | :55:37. | |
products. I think that raises the issue the Government might wish to | :55:38. | :55:41. | |
consider, of whether small businesses all to be treated for | :55:42. | :55:45. | |
regulatory purchases as consumers and what size of business, to make | :55:46. | :55:49. | |
sure some of these problems do not arise again. I'm very glad we've | :55:50. | :55:53. | |
said that we are interested in a tribunal system funded by the banks, | :55:54. | :55:59. | |
that were open-minded. And I am very grateful that my honourable friend | :56:00. | :56:02. | |
for Henley is going to be working the APPG to take this forward. | :56:03. | :56:07. | |
Finally I congratulate the honourable gentleman for East | :56:08. | :56:09. | |
Lothian and look forward to taking this forward on to hearing what my | :56:10. | :56:11. | |
honourable friend in government has to say. | :56:12. | :56:19. | |
Thank you. I would like to thank my honourable friend from East Lothian | :56:20. | :56:23. | |
for bringing forward this important debate, as others have quite rightly | :56:24. | :56:27. | |
pointed out, those most negatively affected by the absence of a | :56:28. | :56:31. | |
financial dispute resolution platform are mostly small and | :56:32. | :56:36. | |
medium-sized enterprises. The importance of small and medium-size | :56:37. | :56:39. | |
businesses on our economic well-being can be emphasised enough. | :56:40. | :56:42. | |
67% of workers in the UK are employed by SMEs, that are not | :56:43. | :56:47. | |
detected by the financial ombudsman service. This amounts to 17 million | :56:48. | :56:56. | |
employees, over half of the walk first -- workforce in the UK. It is | :56:57. | :57:04. | |
not just those who own the businesses who are at risk, it is | :57:05. | :57:07. | |
also those employees of the businesses, their families who feel | :57:08. | :57:11. | |
the knock-on effects. These vital small businesses are faced with | :57:12. | :57:15. | |
numerous structural challenges, not faced by larger businesses, have far | :57:16. | :57:20. | |
fewer resources, not just in terms of financial resources but also in | :57:21. | :57:23. | |
regard of time, labour and information. In addition they often | :57:24. | :57:27. | |
have far less experience to draw upon than larger, more established | :57:28. | :57:31. | |
businesses. The structural challenges mean there is a | :57:32. | :57:35. | |
substantial imbalance when small or medium-sized businesses coming to | :57:36. | :57:39. | |
financial dispute with large businesses or in fact large banking | :57:40. | :57:43. | |
institutions. The larger party involved in these disputes is | :57:44. | :57:47. | |
inherently at an advantage, both in the context of the dispute | :57:48. | :57:51. | |
resolution with legal system as well as within the court system itself. | :57:52. | :57:56. | |
For those small businesses who come into dispute with a financial | :57:57. | :58:00. | |
institution, the first step is to submit a complaint to the | :58:01. | :58:04. | |
institution's internal complaints procedure. Many SMEs are fearful to | :58:05. | :58:12. | |
even take this first step. The SMEs feels sufficiently intimidated by | :58:13. | :58:15. | |
financial institutions do not submit a complaint when they feel they have | :58:16. | :58:19. | |
been unfairly treated is unfortunately unsurprising. | :58:20. | :58:23. | |
According to statistics from the Bank of England, the total lending | :58:24. | :58:26. | |
from UK banks to other banks has more than quadrupled since 1990. | :58:27. | :58:32. | |
However, lending from UK banks to businesses involved in production | :58:33. | :58:40. | |
has remained stagnant. In addition, regulations and used in the wake of | :58:41. | :58:44. | |
the financial crisis has made lending to SMEs more expensive, | :58:45. | :58:50. | |
incentivising banks to lend to other banks instead of SMEs. Last week I | :58:51. | :58:53. | |
was approached by a small business based in my constituency. They | :58:54. | :58:59. | |
developed innovative new technology which recycles waste, creating clean | :59:00. | :59:03. | |
energy whilst minimising emissions. They reached out to me as they have | :59:04. | :59:07. | |
struggled to maintain sufficient funding to move forward with their | :59:08. | :59:10. | |
project, despite having already built a test model. This is one | :59:11. | :59:16. | |
example, but demonstrates the degree to which small businesses struggle | :59:17. | :59:22. | |
to a quiet finance and credit. It's no wonder many saw businesses do not | :59:23. | :59:26. | |
want to submit a complaint to a financial institution, with so | :59:27. | :59:29. | |
little credit available to SMEs is more than understandable they want | :59:30. | :59:34. | |
to protect their access to an available, limited available line of | :59:35. | :59:36. | |
credit, even if it means being treated unfairly. | :59:37. | :59:41. | |
I am extremely grateful to my honourable friend for giving way for | :59:42. | :59:46. | |
the important point is making. Essentially highlighting the highly | :59:47. | :59:49. | |
centralised model we have in the UK is a broker model. As well as | :59:50. | :59:53. | |
looking at dispute resolution models we need to be looking at an | :59:54. | :59:58. | |
alternative banking structure based on community banks, where banks are | :59:59. | :00:00. | |
ingrained in communities and know their local businesses. | :00:01. | :00:04. | |
My honourable friend makes an excellent point and I agree with him | :00:05. | :00:09. | |
wholeheartedly. As mentioned in the motion being greeted today, the | :00:10. | :00:13. | |
Financial Conduct Authority has set up several ad hoc schemes to address | :00:14. | :00:18. | |
systematic misconduct by financial institutions. These schemes have | :00:19. | :00:21. | |
been widely criticised and as others have mentioned, even Andrew Bailey, | :00:22. | :00:26. | |
the new chief executive of the FCA, has said these ad hoc systems have | :00:27. | :00:30. | |
left those affected by misconduct not feeling as if they've been | :00:31. | :00:33. | |
treated fairly. The recent review into the mis-selling of interest | :00:34. | :00:40. | |
rate hedging products demonstrates the shortfall of these ad hoc | :00:41. | :00:43. | |
compensation schemes and their inability to reach fair outcomes for | :00:44. | :00:47. | |
customers. Last year, just before Christmas, I was approached by a | :00:48. | :00:50. | |
constituent who had been mis-sold an interest rate hedging product. In | :00:51. | :00:57. | |
2001 my constituent and several coinvestors used their retirement | :00:58. | :00:59. | |
savings to create a small business which would purchase commercial | :01:00. | :01:04. | |
property in Glasgow. However, they did not have sufficient capital to | :01:05. | :01:08. | |
purchase their first property outright and as such slaughter and | :01:09. | :01:13. | |
from the bank. Despite the bank's involvement in the selling of these | :01:14. | :01:16. | |
products, showing customers were under no pressure to purchase these | :01:17. | :01:21. | |
products, my constituents that he could not find a single banker who | :01:22. | :01:24. | |
would lend the business money without including the interest rate | :01:25. | :01:25. | |
hedging product. Having no other choice, my | :01:26. | :01:41. | |
constituent's business took out a loan. Interest rates fell during the | :01:42. | :01:48. | |
financial crisis. The interest on the loan resulted was ?30,000 every | :01:49. | :02:04. | |
quarter. When it became apparent to my constituent that his business was | :02:05. | :02:08. | |
being mis-sold this product, he began the complaints process in the | :02:09. | :02:13. | |
hopes of receiving some sort of compensation. However the bank with | :02:14. | :02:17. | |
which he took out the loan continually refuse to provide him | :02:18. | :02:19. | |
with the relevant paperwork surrounding the loan which made it | :02:20. | :02:22. | |
difficult for my constituent to continue the process timelessly. The | :02:23. | :02:30. | |
delay and avoidance tactics used by the bank combined with the SCA's an | :02:31. | :02:36. | |
indication to not take action... I would happily give way. Would he | :02:37. | :02:44. | |
agree that with the current ad hoc system it doesn't allow the claimant | :02:45. | :02:51. | |
access to the information they need and a tribunal will put the claimant | :02:52. | :03:00. | |
and bank on and equal footing. I agree that this practice is not | :03:01. | :03:04. | |
befitting of any bank, particularly one in public ownership. The delay | :03:05. | :03:15. | |
tactics used meant my constituent's case surpassed the six-year | :03:16. | :03:18. | |
time-limit to take court action. His business did not receive any | :03:19. | :03:25. | |
compensation as a result of the ad hoc scheme. My constituent's problem | :03:26. | :03:32. | |
is far from rare. The compensation schemes that the SCA oversaw was | :03:33. | :03:41. | |
bank centric and lacked oversight. The review was set up in conjunction | :03:42. | :03:45. | |
with the banks and allowed them to make offers that did not reflect a | :03:46. | :03:52. | |
fair outcome. The case of my own constituent as well as the | :03:53. | :03:55. | |
experience of others has been treated unfairly. In conclusion, | :03:56. | :04:10. | |
Madam Deputy Speaker, hearing the experience of constituents across | :04:11. | :04:14. | |
the UK shared by members today it is apparent that ad hoc scheme set up | :04:15. | :04:23. | |
by the FCA have lacked clarity. The creation of a financial disputes | :04:24. | :04:27. | |
resolution platform is necessary and I am happy to support the motion put | :04:28. | :04:35. | |
forward by the Honourable member for East Lothian. Can I congratulate | :04:36. | :04:41. | |
firstly the Honourable member for East Lothian for not only in | :04:42. | :04:45. | |
initiating this debate on our behalf but his leadership of the all-party | :04:46. | :04:49. | |
group on the business banking, of which I'm vice-chair. I also want to | :04:50. | :04:57. | |
pay tribute to the former chair, the Honourable member for Aberconwy. | :04:58. | :05:06. | |
When this was debated earlier this year, the Honourable member said the | :05:07. | :05:12. | |
FCA must work with integrity and deliver in the interests of a | :05:13. | :05:17. | |
healthy marketplace. The sad reality for some constituents from a | :05:18. | :05:22. | |
constituency that was targeted in terms of the selling of interest | :05:23. | :05:28. | |
rates. They took out adverts in the news paper and we had at 1.20 cases | :05:29. | :05:41. | |
of mis-selling. Many of my constituents lacked confidence in | :05:42. | :05:52. | |
the FCA. The ad hoc scheme set up by the FCA for the interest rate | :05:53. | :05:56. | |
hedging product has not had the impartiality it should have had. | :05:57. | :06:03. | |
It's a model for redress moving forward, as would the welcome | :06:04. | :06:06. | |
admission from Andrew Bailey as we heard that the Treasury Select | :06:07. | :06:09. | |
Committee. The fact he acknowledges the problem indicates there should | :06:10. | :06:20. | |
be reformed. That ad hoc scheme was fundamentally flawed. Not just | :06:21. | :06:25. | |
because it was bank centric of the SCA oversight wasn't rigorous | :06:26. | :06:29. | |
enough, but those there were excluded from it. As has been said, | :06:30. | :06:45. | |
when the impact is the same as that taken out with a loan, small | :06:46. | :06:49. | |
businesses should not have been excluded, but they were and were | :06:50. | :06:52. | |
denied justice. Business and commercial banking is unregulated. | :06:53. | :07:02. | |
Businesses don't have the same protection as consumers. Nor do they | :07:03. | :07:08. | |
have recourse to a timely, the key word being timely dispute resolution | :07:09. | :07:16. | |
mechanism. Banks have deep pockets and litigation is unaffordable for | :07:17. | :07:28. | |
many businesses. People don't have those resources, so what do they do? | :07:29. | :07:33. | |
When a business has a complaint against the bank they have to rely | :07:34. | :07:38. | |
on the internal procedure. Time and time I saw my constituents being | :07:39. | :07:43. | |
hung out to dry, pushed into the long grass and there was hope that | :07:44. | :07:48. | |
the constituents would give up. In all too many cases businesses went | :07:49. | :07:53. | |
under because of that prevarication. I want to raise the issue of my | :07:54. | :08:00. | |
constituent Mansell Beeching, a well-known public. We have had four | :08:01. | :08:13. | |
or five of these debates and on every occasion I have had to mention | :08:14. | :08:20. | |
him, yet his complaint is unresolved. Heat complains in 2012 | :08:21. | :08:28. | |
originally and it at the back six months to respond. There have been | :08:29. | :08:34. | |
businesses too frightened to complaints affair of the action | :08:35. | :08:41. | |
taken them. If the internal complaint system failed, then it's | :08:42. | :08:53. | |
me to the ombudsman service. I believe that the FCA have been | :08:54. | :09:00. | |
selective in what they look at. I don't deviate from the fact that I'm | :09:01. | :09:03. | |
sure they've done well in many disputes, but in my experience of | :09:04. | :09:09. | |
the last four years they have not had the expertise to deal with acute | :09:10. | :09:15. | |
B complex cases. For example, the ombudsman suggested that monthly | :09:16. | :09:19. | |
payments under the bridge rescue for my constituent would've been about | :09:20. | :09:22. | |
?1000 more the actual fixed-rate loan interest which Mr Beachy said | :09:23. | :09:28. | |
he could not afford, yet the ombudsman insisted there was not a | :09:29. | :09:31. | |
great difference between these payments. His whole judgment hinged | :09:32. | :09:36. | |
on the belief that is extraordinary. I'm not the businessman and perhaps | :09:37. | :09:40. | |
that's a good thing, but even I can grasp the fact that Mr Beachy's pub | :09:41. | :09:49. | |
business would take ?90,000 a year, a third of the annual turnover of | :09:50. | :09:59. | |
the pub. The FCA needs to understand how small businesses work. Many of | :10:00. | :10:07. | |
my constituents have cited timeliness is an issue. Some cases | :10:08. | :10:12. | |
presented years ago remain unresolved. What is concerning is | :10:13. | :10:21. | |
that when a final decision has been made, it will never be over rules, | :10:22. | :10:26. | |
even if the decision is brought into question by new evidence or a change | :10:27. | :10:30. | |
of approach in other comparable cases. Mr Thomas, another | :10:31. | :10:41. | |
constituent, a Lloyds bank customer for 50 years. He was mis-sold a | :10:42. | :10:49. | |
product and he was let down by the bank and him and his business will | :10:50. | :10:54. | |
put under pressure. This started a long-standing complaint required | :10:55. | :10:57. | |
intervention by myself on several occasions, including phone calls to | :10:58. | :11:05. | |
Lloyds officials. The revised offer was given, but Mr Thomas was under | :11:06. | :11:14. | |
pressure to sign. He was told he could still go to the FO West, but | :11:15. | :11:20. | |
they have refused to look at it now. This is despite the fact that I had | :11:21. | :11:25. | |
received assurance from Lloyds that his acceptance of the offer would | :11:26. | :11:31. | |
not stand in his way of taking his complaint to the FO S, but it's done | :11:32. | :11:48. | |
that. Andy keeps Serbs the bank relies on your central file. There | :11:49. | :12:00. | |
is be a system of transparency to inspire confidence in the system. In | :12:01. | :12:03. | |
the course of working for Mansell Beachy we have made three subject | :12:04. | :12:09. | |
access requests to Clydesdale bank and the ombudsman service. The | :12:10. | :12:18. | |
simultaneous requests meant new information kept coming. I've seen | :12:19. | :12:21. | |
three different credit reports and credit figures, things have been | :12:22. | :12:28. | |
changed at the stroke of a pen. Not a way to inspire confidence from my | :12:29. | :12:32. | |
constituents and I question the level of transparency and | :12:33. | :12:38. | |
disclosure. I could go on at length, but I'm not allowed to. I apologise | :12:39. | :12:45. | |
for the detail of some of that but this is the practicality of the | :12:46. | :12:51. | |
cases we have taken on our behalf of our constituents. I make a plea for | :12:52. | :12:54. | |
a level playing field. The system, ad hoc, whatever we describe it as | :12:55. | :13:00. | |
has been stabbed in the favour of the banks. Small businesses deserve | :13:01. | :13:06. | |
a fair chance and that is why I hope some of the suggestions made by the | :13:07. | :13:09. | |
all-party group will be taken forward in the weeks and months, not | :13:10. | :13:18. | |
years, ahead. If everyone who wishes to speak takes the minutes then | :13:19. | :13:21. | |
everyone will have a chance. If not some people might not get to speak | :13:22. | :13:30. | |
and that wouldn't be fair. It's a pleasure to follow the honourable | :13:31. | :13:33. | |
gentleman. He made an article at case, both on behalf of his | :13:34. | :13:38. | |
constituent, but the exposed articulately be vacuum that is at | :13:39. | :13:42. | |
the heart of the regulatory framework to support small | :13:43. | :13:45. | |
businesses. I appreciated everything he had to say. I would like to | :13:46. | :13:49. | |
congratulate all the members who secured this debate today. It's | :13:50. | :13:53. | |
important and timely and has real resonance in the life experiences of | :13:54. | :13:57. | |
our constituents and that is why I'm very happy to support this notion | :13:58. | :14:00. | |
here today and I want to say something on behalf of one of my | :14:01. | :14:05. | |
constituency was affected by this. I'd like to firstly play credit to | :14:06. | :14:10. | |
the work that has been done to give the issue the prominence it | :14:11. | :14:14. | |
deserves. I do not rise to speak on the minutiae of financial | :14:15. | :14:17. | |
regulation, I'm sure you'll be delighted to hear, but I asked the | :14:18. | :14:20. | |
house to consider the human stories of those who have been denied a fair | :14:21. | :14:24. | |
outcome in the financial disputes and those who have had to accept the | :14:25. | :14:29. | |
lacklustre compensation airy measures. It's about the consumer | :14:30. | :14:34. | |
and the customer and the right to mean a full redress when things go | :14:35. | :14:38. | |
wrong. It's right the house takes an interest, just as it is right that | :14:39. | :14:43. | |
the FCA was established by an act of Parliament. The house has an | :14:44. | :14:47. | |
obligation to regulate the financial environment to make sure our | :14:48. | :14:52. | |
citizens are protected when they bank, save and spend. My constituent | :14:53. | :14:58. | |
knows that devastating effect that bad financial regulation can have. | :14:59. | :15:02. | |
He was mis-sold an interest rate hedging product which has left his | :15:03. | :15:06. | |
business in financial difficulty the product was sold to him deceptively | :15:07. | :15:12. | |
by HSBC and included a base rate swap two but his business from | :15:13. | :15:18. | |
rising interest rates, without any knowledge, if rates fell, his | :15:19. | :15:24. | |
business would not benefit. He was let down by HSBC who miss ultimate | :15:25. | :15:30. | |
product any was let down by the financial ombudsman service who | :15:31. | :15:32. | |
rejected his complaint twice until they decided that the SWAT product | :15:33. | :15:37. | |
had been mis-sold. But he was also let down by the FCA and the redress | :15:38. | :15:42. | |
system which did not deliver the financial compensation that | :15:43. | :15:47. | |
Mr Liliana 's family have endured sleepless nights, stress and both he | :15:48. | :15:53. | |
and his wife had had heart attacks in recent years and racked over the | :15:54. | :15:58. | |
future of their business. They feel powerless and that the bank has told | :15:59. | :16:03. | |
of their lives. When HSBC admitted they mis-sold the product it said | :16:04. | :16:07. | |
they made a mistake and it should have been five years, instead it was | :16:08. | :16:12. | |
ten. The bank said he could have the difference returned to him if he | :16:13. | :16:16. | |
accepts the cap at five years. It's very difficult for me to see how | :16:17. | :16:21. | |
this can be right. How, after clear negligence, the bank can continue to | :16:22. | :16:24. | |
hold all the cards and the customer none? My constituent put stronger | :16:25. | :16:30. | |
words to me, he said the proposal amounted to theft. This story is | :16:31. | :16:34. | |
repeated all over the country. We have heard some examples here in the | :16:35. | :16:37. | |
debate today. Everyone in this house will have who have suffered similar | :16:38. | :16:43. | |
circumstances, people who want to do the right thing, who have poured all | :16:44. | :16:46. | |
their spare money into their businesses and people who look to | :16:47. | :16:49. | |
them bank to secure a financial plan for their business. When things went | :16:50. | :16:52. | |
wrong in the bank, the regulator and the ombudsman or let them down. The | :16:53. | :16:57. | |
best way we can serve our constituents and ensure cases like | :16:58. | :17:01. | |
this do not happen again is to support the motion of this debate | :17:02. | :17:05. | |
and I welcome it. Madam Deputy Speaker, the people who need a | :17:06. | :17:10. | |
proper platform for the dispute resolution of these matter are | :17:11. | :17:14. | |
ordinary individuals, small and medium-sized businesses, exactly | :17:15. | :17:17. | |
those the Government says it is determined to support. This house | :17:18. | :17:20. | |
has a proud history of acting to protect the well-being of citizens | :17:21. | :17:25. | |
of this country, of which the healthy -- health and safety act at | :17:26. | :17:33. | |
work shows. Persons not in their play money may be affected by their | :17:34. | :17:38. | |
activities are not exposed to risks from health and safety. I do not | :17:39. | :17:42. | |
need to outline the devastating physical and mental effects that | :17:43. | :17:47. | |
chronic anxiety and worry this can bring. The impact on the health and | :17:48. | :17:51. | |
well-being of my constituent and his family up there. Our financial | :17:52. | :17:54. | |
regulatory system has a moral duty to regulate as much as a moral one | :17:55. | :18:01. | |
and it's a test that there should be measures against. That's why I'm | :18:02. | :18:04. | |
proud today to support the creation of a proper authority to solve these | :18:05. | :18:07. | |
disputes and why I happily support this motion. | :18:08. | :18:13. | |
Norman Lamb. Thank you. I am very pleased to | :18:14. | :18:19. | |
support this motion and I congratulate the honourable member | :18:20. | :18:21. | |
for East Lothian in bringing this really vital issue to the attention | :18:22. | :18:27. | |
of Parliament. It seems to me there is a very clear gap in the framework | :18:28. | :18:34. | |
of protection which needs to be addressed first I think this amounts | :18:35. | :18:38. | |
to a significant injustice for very many people, and it would be | :18:39. | :18:43. | |
intolerable if this injustice was allowed to go unmet. There is a | :18:44. | :18:49. | |
need, clearly, for an effective and timely dispute mechanism and as the | :18:50. | :18:53. | |
honourable member for East Lothian said, central to any process of | :18:54. | :18:57. | |
delivering justice must be full disclosure. Unless you have access | :18:58. | :19:02. | |
to all the information, you cannot properly bring your case and achieve | :19:03. | :19:06. | |
justice. It must be a mechanism that is there for both regulated and | :19:07. | :19:12. | |
unregulated financial contract. There is this abuse of a proper | :19:13. | :19:19. | |
process, it seems to me to incentivise bad behaviour. If the | :19:20. | :19:21. | |
banks know there is no proper mechanism to achieve justice, then | :19:22. | :19:29. | |
they are encouraged to behave badly and engage in sharp practice. At the | :19:30. | :19:34. | |
heart of the current concerns is geology, the global restructuring | :19:35. | :19:43. | |
group, set up by RBS. -- is GRG. The stated intention was to put | :19:44. | :19:47. | |
companies into intensive care, to turn them around, that was the | :19:48. | :19:51. | |
stated intention, and to restructure their debts if necessary, but many | :19:52. | :19:56. | |
small firms accused the bank of deliberately forcing companies into | :19:57. | :20:00. | |
distress as the honourable member made clear, so that RBS could strip | :20:01. | :20:08. | |
their assets and profit from their failure. That in itself is akin to | :20:09. | :20:15. | |
theft, the allegation. But on top of that there is this really serious | :20:16. | :20:18. | |
allegation that there was misuse of public money, through the | :20:19. | :20:24. | |
Government's enterprise Finance guarantee scheme. Lawrence | :20:25. | :20:28. | |
Tomlinson, the formal adviser to the biggest apartment said, my | :20:29. | :20:34. | |
fundamental concern is what businesses were told before being | :20:35. | :20:41. | |
brought into GRG and if this reflected the true purpose of the | :20:42. | :20:45. | |
division. Many businesses believed they were in GRG to be helped, when | :20:46. | :20:51. | |
in fact it appears to have been an exercise in restructuring the bank's | :20:52. | :20:55. | |
balance sheet, often in conflict with the best interests of that | :20:56. | :20:59. | |
business. This is really serious. He also said | :21:00. | :21:04. | |
to the Treasury Select Committee, he referred to unnecessarily | :21:05. | :21:08. | |
engineering of businesses into default, in order to move the | :21:09. | :21:11. | |
business from local business relationship manager to turn around | :21:12. | :21:17. | |
division such as GRG. He alleged the purpose was to generate revenue | :21:18. | :21:22. | |
through fees, increased margins and devalued assets. This is scandalous, | :21:23. | :21:29. | |
Madam Deputy Speaker. Incredibly serious allegations which must be | :21:30. | :21:34. | |
properly addressed by the Financial Conduct Authority. It seems to me | :21:35. | :21:38. | |
that it is blindingly obvious that there must be an effective process | :21:39. | :21:43. | |
for delivering justice. But I wanted to touch, Madam Deputy Speaker, on | :21:44. | :21:48. | |
the human cost of this. We've heard about owners of small businesses who | :21:49. | :21:52. | |
have lost everything that they've worked for. They are in exactly the | :21:53. | :21:57. | |
same position as any private consumer who has a recourse to | :21:58. | :22:01. | |
justice, but these people don't. I'm just imagine what it is like when | :22:02. | :22:07. | |
you have lost everything due to the sharp practice of a bank. And you | :22:08. | :22:13. | |
cannot achieve any justice, and it destroys people. It is impossible | :22:14. | :22:17. | |
for these people to move on, and it is incumbent upon this house and | :22:18. | :22:23. | |
government to ensure this matter is rapidly addressed. I also want to | :22:24. | :22:28. | |
address the well-being of whistle-blowers. I have a | :22:29. | :22:33. | |
constituent who wishes to remain nameless, who was a highly | :22:34. | :22:39. | |
successful format employee of IBS. -- former employee. Who raised | :22:40. | :22:43. | |
concerns repeatedly over a sustained period of time about improper | :22:44. | :22:49. | |
practice within RBS. It destroyed his health, Madam Deputy Speaker. He | :22:50. | :22:55. | |
ended up leaving an agreed terms, simply to end the nightmare that he | :22:56. | :22:59. | |
was going through. But his concerns were not diminished in any way. The | :23:00. | :23:05. | |
whole saga has destroyed this man's life. He cannot move on, but he's | :23:06. | :23:11. | |
been met by an absolute brick wall. I have written on his behalf to RBS | :23:12. | :23:18. | |
and I have on five occasions asked for meetings. I've written to | :23:19. | :23:23. | |
Stephen Hester, I've Ross McGowan, Tesak Aled Davies, and on every | :23:24. | :23:31. | |
occasion my reasonable request the meetings have been turned down. They | :23:32. | :23:36. | |
hide behind the compromise agreement reached with this man to say they | :23:37. | :23:39. | |
are not prepared to engage with him at all any further. It seems to me | :23:40. | :23:44. | |
to be an arrogant and cavalier way to treat a former highly successful | :23:45. | :23:49. | |
employee. A total disregard for the impact on this man's health. The | :23:50. | :23:55. | |
constituent's conclusion is it's not safe to whistle-blower. We should be | :23:56. | :23:59. | |
celebrating whistle-blowers. They risk everything to expose | :24:00. | :24:02. | |
wrongdoing. They expose awful things that happen in our major financial | :24:03. | :24:09. | |
institutions, and they should be protected. I'm horrified by the | :24:10. | :24:14. | |
shameful treatment of this man. I will give way. | :24:15. | :24:19. | |
I would like to put this on the record that RBS have told me that | :24:20. | :24:26. | |
the adjudicator in the new redraft systems they are setting up, Sir | :24:27. | :24:31. | |
William Blackburn, will have unfettered access to all the bank | :24:32. | :24:36. | |
records in the cases that are brought up. He might use that in his | :24:37. | :24:41. | |
future dealings with the bank. I am very grateful to my honourable | :24:42. | :24:47. | |
friend for offering that suggestion. The need for the FCA to take | :24:48. | :24:54. | |
decisive action to provide justice to business owners who lost | :24:55. | :25:00. | |
everything, and to establish an ongoing mechanism which is there for | :25:01. | :25:05. | |
future cases of misconduct, and to provide protection for | :25:06. | :25:09. | |
whistle-blowers destroyed by arrogant, dismissive behaviour by a | :25:10. | :25:13. | |
bank owned by the taxpayer. That's the scandal of this. The need for | :25:14. | :25:19. | |
justice is overwhelming, and it's incumbent upon the Government | :25:20. | :25:23. | |
respond properly to this call. Michelle Thompson. | :25:24. | :25:29. | |
Thank you Madam Deputy Speaker. I made a speech on the 1st of February | :25:30. | :25:34. | |
2016 on the FCA compensation scheme. I argued then that that scheme was | :25:35. | :25:41. | |
ill thought and provided no redraft the businesses made insolvent. I was | :25:42. | :25:45. | |
tempted to be read my previous speech, because here we are again, | :25:46. | :25:52. | |
substituting new numbers. 10% of the complainants were insolvent and in | :25:53. | :26:01. | |
the case of RBS, 75%. Some estimates as high as 94% and yet fundamentally | :26:02. | :26:06. | |
nothing has changed, because RBS has already confirmed it won't deal with | :26:07. | :26:09. | |
the business owners who have lost their livelihood. This too little | :26:10. | :26:12. | |
too late apology from the chief executive of RBS is not good enough. | :26:13. | :26:20. | |
Thanks to the excellent investigated journalism for the BBC, the | :26:21. | :26:28. | |
so-called access the cash demonstrate a system well ordered | :26:29. | :26:30. | |
and well structured in which the winner takes all. The so-called | :26:31. | :26:36. | |
victory e-mails sent to teams in GRG when they acquired an asset at a | :26:37. | :26:40. | |
disgrace. This is quite telling, because where there is a Victor, | :26:41. | :26:45. | |
there's always a loser. I'm grateful to risk management employee who | :26:46. | :26:53. | |
talks about the Komodo dragon. The Komodo dragon lies awake at a | :26:54. | :26:58. | |
watering hole, the prey escapes, apparently not seriously harm but | :26:59. | :27:03. | |
the bite is toxic and the dragon as its target will eventually weaken | :27:04. | :27:08. | |
and die. So it is, with RBS swaps and GRG, the swap salesman lands a | :27:09. | :27:15. | |
toxic byte and they get to tear the client pieces. So I concurred with | :27:16. | :27:21. | |
the previous members who have spoken up about what it means that these | :27:22. | :27:24. | |
people and we can never forget that people are at the heart of what | :27:25. | :27:27. | |
we're trying to do here. Remember what they may lost. Their family | :27:28. | :27:32. | |
home, their businesses, their livelihood, their future livelihood | :27:33. | :27:34. | |
if they plan for their children to go into the business. Their dignity, | :27:35. | :27:39. | |
their pride, and often they're very self-definition. We know wider | :27:40. | :27:47. | |
society loses when the wider community... The wider supply chain | :27:48. | :27:53. | |
who rely on them, creditors, HMRC, Local Authorities. It's been pointed | :27:54. | :27:58. | |
out by my honourable friend for East Lothian the emotional impact | :27:59. | :28:00. | |
potentially on individuals, they have to dig over years deep for | :28:01. | :28:05. | |
resilience and strength are often end up with mental health issues or | :28:06. | :28:09. | |
develop physical illnesses. And let us never ever forget that people | :28:10. | :28:14. | |
have committed suicide as a result of the actions of some of our banks. | :28:15. | :28:21. | |
So I have to ask again, when did we sign up to this? When did we sign up | :28:22. | :28:28. | |
to a taxpayer owned bank, pillaging the assets of our SMEs? The | :28:29. | :28:32. | |
so-called lifeblood of our economy. Creating a system where victory | :28:33. | :28:36. | |
e-mails sent when another department of the same bank asset strips. We | :28:37. | :28:40. | |
have to ask if abuses like those at RBS could have taken place if we a | :28:41. | :28:45. | |
system where a business owner could simply be heard. I concur again with | :28:46. | :28:49. | |
my honourable friend from East Lothian, where we have this contract | :28:50. | :28:53. | |
fundamentally where somebody who has been declared insolvent cannot take | :28:54. | :29:00. | |
on a bank. I would finally point out that we need to change... Yes, of | :29:01. | :29:06. | |
course. The honourable lady use the word | :29:07. | :29:12. | |
pillaged. I entirely agree with her that it is wholly inappropriate to | :29:13. | :29:19. | |
describe -- it is wholly appropriate to describe this as pillaging. Thank | :29:20. | :29:23. | |
you to the honourable member opposite for that comment. I was | :29:24. | :29:27. | |
going to move on just to address quickly culture, if I could. We need | :29:28. | :29:33. | |
to recall it is the underlying culture of institutions that enables | :29:34. | :29:36. | |
this to happen. We know we have come from an absolute driven bottom-line | :29:37. | :29:43. | |
culture but we need to make our banking system, our whole financial | :29:44. | :29:46. | |
system, work for us and our society. I feel we have really lost sight of | :29:47. | :29:52. | |
that in recent years. We need both a tribunal, but we also need an | :29:53. | :29:55. | |
effective process. We need that effective process so President can | :29:56. | :30:03. | |
be set, that that can be learned from and fundamentally changing | :30:04. | :30:05. | |
behaviours so it doesn't happen again. -- so a precedent can be set. | :30:06. | :30:12. | |
I have to thank the APPG for their support in driving this and Andrew | :30:13. | :30:18. | |
Bailey of the FSA who endorse the idea and frankly, it's time to get | :30:19. | :30:19. | |
started. I'd like to congratulate the member | :30:20. | :30:32. | |
for East Lothian. The key issue we need to address is how we end the | :30:33. | :30:36. | |
conveyor belt of companies that generate these disputes. Far too | :30:37. | :30:42. | |
often the perpetrators are left to continue before the lee-macro as | :30:43. | :30:50. | |
before. I'm pleased that the debate was sparked by Andrew Bailey. I hope | :30:51. | :30:57. | |
he will follow through with the interest he has expressed. From the | :30:58. | :31:02. | |
cases I've encountered it's clear the ad hoc approach is not working. | :31:03. | :31:08. | |
Why should those who blow the whistle on wrongdoing lose out, not | :31:09. | :31:11. | |
just with the actions of their peers, but also to the actions or | :31:12. | :31:18. | |
inaction of the regulator. From my surgery caseload I'm aware of the | :31:19. | :31:25. | |
actions of RBS and other lenders. I'm concerned about banks forcing | :31:26. | :31:32. | |
customers to lose their homes to underpin commercial loans in order | :31:33. | :31:35. | |
to avoid being pushed into Administration. I want to highlight | :31:36. | :31:48. | |
two cases of concern. The young constituent Callum Cheshire had a | :31:49. | :31:52. | |
bank account with RBS and has had it since he was 12 years old. As a | :31:53. | :31:56. | |
student he worked to build up funds. He was shot in July 20 15th when his | :31:57. | :32:01. | |
bank statement had told him someone withdrew 550 pounds from a branch in | :32:02. | :32:09. | |
the east of Scotland when he was at home in the West of Scotland. Mr | :32:10. | :32:19. | |
Cheshire has been let down. Not only have the bank accused the customer | :32:20. | :32:27. | |
of frauds, but according to the defence the usual way to commit | :32:28. | :32:33. | |
fraud is to walk into a bank you have not used and presents identity | :32:34. | :32:40. | |
that does not include your bank card and then clear the account. That was | :32:41. | :32:46. | |
the basis they used not to return his money. Despite vast sums spent, | :32:47. | :32:58. | |
Mr Cheshire is. You resort to the Small Claims Court to secure the | :32:59. | :33:01. | |
redress that has been denied him to date. I issue a challenge, don't | :33:02. | :33:08. | |
throw an expensive city lawyer at this case and price it out of Mr | :33:09. | :33:16. | |
Cheshire's each. There's also the quality of decision-making. If we | :33:17. | :33:20. | |
are to keep cases out of court, then let's abandon some of the complexity | :33:21. | :33:28. | |
of laws and procedures, but don't abandon the requirement to use those | :33:29. | :33:32. | |
fairly and use the fullest evidence. I suggest we look at the role of the | :33:33. | :33:36. | |
complaints commission when it comes to commercial disputes. This office | :33:37. | :33:44. | |
receives little attention. I'm privileged to chair the all-party | :33:45. | :33:50. | |
group on the Connacht income fund. Members may recall the collapse of | :33:51. | :33:55. | |
that funds or the disappearance of over ?100 million. Each investor | :33:56. | :34:01. | |
contributed on average ?70,000. Many were making provision for the | :34:02. | :34:07. | |
pension and were attracted by a good rates of return and limited risk. | :34:08. | :34:16. | |
The collapse of the Connacht fund is similar to that of RBS. The initial | :34:17. | :34:27. | |
operator of the farmed holds major contracts with central and local | :34:28. | :34:30. | |
government across the UK and was regulated by the FSA and is today by | :34:31. | :34:38. | |
the FCA. The Connacht fund collapsed in 2012 yet nearly five years later | :34:39. | :34:42. | |
investors are waiting to hear what happened to the cache, who walked | :34:43. | :34:45. | |
away with it and why were they allowed to do so. You do not expect | :34:46. | :34:57. | |
your funds to just disappear. In the absence of answers from the FCA | :34:58. | :35:03. | |
those affected are turning to the complaints commission of answers. He | :35:04. | :35:09. | |
released recent findings about the complaint. In 2011 as the chief | :35:10. | :35:18. | |
Executive making investments on behalf of the Connacht fund he | :35:19. | :35:27. | |
reported to the FCA constant defrauding. The response from the | :35:28. | :35:34. | |
terror-macro should worry all members of this house and the | :35:35. | :35:39. | |
Treasury. The finding describes the response as uncle and fermented and | :35:40. | :35:43. | |
condense it is failing to prevent continuing detriment to investors. I | :35:44. | :35:47. | |
have the opportunity to discuss this when I met recently with Andrew | :35:48. | :35:51. | |
Bailey and highlighted my concern that there was a danger that the FCA | :35:52. | :35:56. | |
would be damaged by the handling of legacy cases. I was disappointed to | :35:57. | :36:04. | |
see the response of the FCA to the findings. The Commissioner | :36:05. | :36:09. | |
recommended that a public apology was given. Instead, the FCA issued a | :36:10. | :36:17. | |
private record of apology. It's beyond disappointing and highlights | :36:18. | :36:23. | |
the failure of regulation since the whistle was first blown on what he | :36:24. | :36:28. | |
strongly believed was a process of fraud and misappropriation of funds. | :36:29. | :36:43. | |
The complaints Commissioner referred to... I would welcome a reassurance | :36:44. | :36:54. | |
that information has been shared. Whether we're looking at the of | :36:55. | :37:03. | |
financial services or, shall lenders, we must expect integrity. | :37:04. | :37:07. | |
It is not clear that the FCA is upholding that statement now than | :37:08. | :37:17. | |
when it did under the FSA scheme, so comprehensively criticised by the | :37:18. | :37:21. | |
Commissioner. Our challenge is to make sure the integrity is delivered | :37:22. | :37:33. | |
upon. Can I congratulate the honourable member on his choice of | :37:34. | :37:41. | |
Thai and securing this debate. I'm not sure if that says more about him | :37:42. | :37:50. | |
or me. What will look back at some of the truly appalling practices | :37:51. | :37:55. | |
that have taken place on behalf of banks, but the other aspects we need | :37:56. | :38:00. | |
to come back to is the forward-looking aspect of making | :38:01. | :38:04. | |
sure these mistakes are never repeated. I do not believe that the | :38:05. | :38:07. | |
solutions that have been put forward will do that adequately. Banking | :38:08. | :38:14. | |
clearly is a cornerstone of our economy and that relationship and | :38:15. | :38:18. | |
that central point that it plays is one that has been built on trust. | :38:19. | :38:25. | |
Trust that businesses have that the bank will deal with them | :38:26. | :38:31. | |
responsibly, but I also trust that the government and financial system | :38:32. | :38:33. | |
will protect them if that relationship breaks down. That | :38:34. | :38:39. | |
system may work if you are a large conglomerate, a major employer with | :38:40. | :38:44. | |
the ability to go toe for toe with the banks in terms of litigation and | :38:45. | :38:51. | |
affording lawyers, etc, etc. But if you are a small or medium enterprise | :38:52. | :38:55. | |
and that relationship is skewed and you stand to lose out because you | :38:56. | :39:02. | |
cannot meet the might of the banks, and just put into perspective and | :39:03. | :39:05. | |
I'm sure these numbers when, as a surprise to anyone, but in terms of | :39:06. | :39:11. | |
turnover, small and medium enterprises account for 47% of | :39:12. | :39:17. | |
turnover and 60% of employment in the private sector. It's a huge part | :39:18. | :39:22. | |
of our economy and one we should be cognisant of and provide deep | :39:23. | :39:26. | |
protection it requires. How do we go about rebuilding that trust that has | :39:27. | :39:31. | |
been lost? And we have heard that it is across the length and breadth of | :39:32. | :39:36. | |
the country. It is different banks and it is different sectors that | :39:37. | :39:43. | |
have been affected by malpractice. So will ad hoc arrangements | :39:44. | :39:47. | |
addressed the problem? I don't believe they will because the | :39:48. | :39:50. | |
problem is not ad hoc. The problem in a part is systemic and you do not | :39:51. | :39:58. | |
solve systemic problems with ad hoc fixes. There is a tent Asian in this | :39:59. | :40:02. | |
place and in all walks of life to find the simplest solution possible. | :40:03. | :40:06. | |
In this case that will not cut the mustard. We need a proper solution | :40:07. | :40:13. | |
and might honourable friend product suggestion of a commercial financial | :40:14. | :40:18. | |
dispute resolution, is tribunal or whatever form, is a key part of | :40:19. | :40:23. | |
doing that. Like other honourable members I've had constituent issues, | :40:24. | :40:31. | |
particularly with RBS and the global restructuring group. While sitting | :40:32. | :40:34. | |
in this Chamber I've had constituent who I don't feel comfortable naming, | :40:35. | :40:42. | |
they've asked me not to name them, messaging me and one of the issues | :40:43. | :40:48. | |
they said is that the dealings his lawyer has had with RBS, the lawyers | :40:49. | :40:55. | |
said it is water off a ducks back and a little bit of bad publicity | :40:56. | :41:02. | |
will not change anything. Even when we have ad hoc resolutions in place, | :41:03. | :41:07. | |
they are not solving the ad hoc problems. That adds to the | :41:08. | :41:13. | |
compulsion last to find a solution. I will give way. Perhaps I could | :41:14. | :41:20. | |
name one of my constituents who has given me permission. I have fought | :41:21. | :41:25. | |
on Archie's response for over six months, waiting for a response from | :41:26. | :41:30. | |
RBS. Does he agree with me that the only way we can solve these problems | :41:31. | :41:34. | |
and grow our economy is making sure our businesses are protected from | :41:35. | :41:37. | |
programmes such as these perceived by the banks? The importance of | :41:38. | :41:45. | |
economic growth is tied into that. There are individual consequences | :41:46. | :41:50. | |
but there are whole levels of problems that come from issues like | :41:51. | :41:55. | |
this. I'm pleased to same that in the relations I've had with banks | :41:56. | :42:05. | |
and Aberdeen is going through a difficult economic time as we speak, | :42:06. | :42:09. | |
but they have not been the problems that were associated with the | :42:10. | :42:16. | |
previous financial downturn specific to Aberdeen. That may be that we are | :42:17. | :42:21. | |
beneficial, there is no systemic solution. So just because we don't | :42:22. | :42:25. | |
have a problem now does not mean that the future and because that is | :42:26. | :42:32. | |
a localised economic problem that we had in Aberdeen, I think if this | :42:33. | :42:36. | |
were to be repeated on a national level then the mistakes of the past | :42:37. | :42:40. | |
could well creep back in. As the UK moves towards leaving the European | :42:41. | :42:46. | |
Union, there is a risk we have greater stress on our financial and | :42:47. | :42:51. | |
business systems that temptation may come back to use these opportunities | :42:52. | :42:59. | |
to make themselves money. That is incredibly pressing that we get this | :43:00. | :43:05. | |
right. The benefits of this will be manyfold. Rather than coming to the | :43:06. | :43:10. | |
huge scale crises that we need to solve, you have the intervention. | :43:11. | :43:14. | |
You have the ability of parity between business and companies to | :43:15. | :43:19. | |
solve problems early, to identify them at that early case and to solve | :43:20. | :43:24. | |
them without the need for massive scale recompense has been the case. | :43:25. | :43:31. | |
Reflections on today. We've heard from many honourable members. The | :43:32. | :43:36. | |
ability to put a figure on the cost to business is very difficult. The | :43:37. | :43:44. | |
ability to put a price on the cost of lost growth is even more | :43:45. | :43:51. | |
difficult to calculate. Let's come back to the human cost of this and a | :43:52. | :43:54. | |
number of members have mentioned this. The human cost of this, the | :43:55. | :44:00. | |
hours of grief and anguish and in certain cases as the member for | :44:01. | :44:04. | |
Edinburgh West mentioned, the lives that have been lost as a result of | :44:05. | :44:10. | |
this, that is the problem. We can do something about that problem. We can | :44:11. | :44:13. | |
protect our businesses. We can ensure best practice and above all | :44:14. | :44:18. | |
we can ensure the mistakes of the past are never repeated. I shall be | :44:19. | :44:32. | |
massively brief. Perhaps! I'm afraid I have a slight throat infection so | :44:33. | :44:39. | |
I'm forced into brevity against my better judgment. I would like to | :44:40. | :44:43. | |
address simply one area and that is the area of culture and we've had | :44:44. | :44:50. | |
many speakers today that have been outstanding. They've gone into | :44:51. | :44:54. | |
detail in the way people have been crucified by the banks by | :44:55. | :44:59. | |
mis-selling products that were entirely unsuitable, that were not | :45:00. | :45:03. | |
transparent and that were very simply at the end of the day to | :45:04. | :45:07. | |
allow people to asset strip perfectly good businesses in | :45:08. | :45:15. | |
society. I've got a number of constituents who have been affected. | :45:16. | :45:19. | |
I will go into great details of the more because like my honourable | :45:20. | :45:22. | |
friend said, they don't want to be named and if I give too many details | :45:23. | :45:27. | |
others might find out who they are. One, however, has been the victim of | :45:28. | :45:36. | |
Clydesdale bank, then the any B and then the utterly appalling cell | :45:37. | :45:43. | |
company. They have stolen effectively his assets and putting | :45:44. | :45:47. | |
completely out of business. And it was a family business and it's | :45:48. | :45:51. | |
created Robbins for his entire family. As another business and put | :45:52. | :46:01. | |
it to me about Clydesdale bank, they have destroyed a business that the | :46:02. | :46:03. | |
Mafia couldn't have bettered in Or another business close to the | :46:04. | :46:14. | |
boundary in my constituency that was promised in statements by Ross | :46:15. | :46:19. | |
McEwan of RBS there would be proper mechanisms put in place, proper | :46:20. | :46:27. | |
resolution, that were going to get these back that were unsustainable | :46:28. | :46:30. | |
and quite ridiculous, and then found it was not stated by RBS, they were | :46:31. | :46:36. | |
surrounding this with such difficult conditions that this medium-sized | :46:37. | :46:41. | |
business in central Scotland is unable to get a penny of ?1.8 | :46:42. | :46:50. | |
million in fees that RBS are imposing upon it. This, to me, | :46:51. | :46:58. | |
strikes at what we have at heart here, a cultural problem of the -- a | :46:59. | :47:07. | |
particular sort, about a complete lack of ethics in the banking | :47:08. | :47:11. | |
sector, in relation to businesses and small businesses. Very broadly | :47:12. | :47:15. | |
speaking there are two major ways in which you can look at Essex. One is | :47:16. | :47:21. | |
from what is called as the ontological approach, in other | :47:22. | :47:24. | |
words, looking at the processes along the way, were they properly | :47:25. | :47:31. | |
transparent? Was the information properly provided? So along the | :47:32. | :47:37. | |
route, before you see an outcome that can be expected, that banks | :47:38. | :47:46. | |
operate ethically. They have quite demonstrably, by these measures, | :47:47. | :47:50. | |
failed. They failed the test from an ontological point of view of | :47:51. | :47:56. | |
operating ethically. Of more interest to me, from an ethical | :47:57. | :48:01. | |
standpoint, is what called the consequentialist thought. Looking at | :48:02. | :48:06. | |
the outcomes of their behaviour, and judged by the outcomes of their | :48:07. | :48:09. | |
behaviour, they have demonstrably completely failed this community, | :48:10. | :48:19. | |
the businesses, the small and medium businesses in this country, and | :48:20. | :48:24. | |
failed society as a whole. If you are looking at this from the point | :48:25. | :48:29. | |
of view of medical ethics, they have got a saying that you should operate | :48:30. | :48:38. | |
a principle of non-maleficent is, basically saying you should operate | :48:39. | :48:43. | |
in such a way that you have an obligation not to inflict harm | :48:44. | :48:48. | |
intentionally. If ever there was a case of banks operating to inflict | :48:49. | :48:57. | |
harm and intentionally, so that they could gain from the destruction of | :48:58. | :49:02. | |
businesses, it is the way in which many of these banks have been | :49:03. | :49:09. | |
operating. We need to take action. I support this resolution, but I think | :49:10. | :49:12. | |
there are two things additionally that I would like to see. One is, I | :49:13. | :49:18. | |
think there should be imposed on the entire banking sector a proper and | :49:19. | :49:24. | |
regular at duty of care towards their customers. Unless we get a | :49:25. | :49:31. | |
duty of care, they are going to continue to have an easy path | :49:32. | :49:38. | |
towards ignoring the rights of individuals, ignoring the rights of | :49:39. | :49:42. | |
businesses, and potentially continuing to destroy them for their | :49:43. | :49:48. | |
own gain. And the second thing that I would like to see done is far | :49:49. | :49:53. | |
greater strengthening of support for whistle-blowers in the banking | :49:54. | :49:57. | |
community. I think the Government should contemplate putting in such | :49:58. | :50:06. | |
severe penalties against financial institutions if they start | :50:07. | :50:09. | |
blackmailing and harassing people who are doing society a favour, to | :50:10. | :50:20. | |
deter them, as often is the whistle-blower who suffers rather | :50:21. | :50:24. | |
than the person who perpetrated the crime. | :50:25. | :50:31. | |
I would like to add my calls in thanks to the honourable member of | :50:32. | :50:34. | |
East Lothian for securing a very important debate, and one that has | :50:35. | :50:39. | |
led a number of members to be contacted by those who own small | :50:40. | :50:46. | |
businesses who are mis-sold the most inappropriate hedging products, | :50:47. | :50:50. | |
which has led to economic disaster and also mental health problems, and | :50:51. | :50:54. | |
an effect on health and well-being. I think the member of East Lothian | :50:55. | :50:58. | |
made an excellent speech as always and started the tone of the great | :50:59. | :51:01. | |
perfectly by saying it's time to move beyond these individual cases. | :51:02. | :51:05. | |
Clearly we all have these individual cases, but I think the point was | :51:06. | :51:09. | |
being made we need to look beyond discussing this and see if we can | :51:10. | :51:13. | |
come to some sort of permanent solution... | :51:14. | :51:16. | |
Yes, of course. I thank my honourable friend the giving way. | :51:17. | :51:21. | |
Can I commend the members on these benches for turning up in numbers. | :51:22. | :51:25. | |
I'm sure everyone across the House has constituents deeply impacted by | :51:26. | :51:34. | |
this, and it's deeply disappointing with it being Christmas it's poorly | :51:35. | :51:38. | |
attended today. Back in May when we first looked at this idea a parallel | :51:39. | :51:45. | |
was drawn and I want to commend my honourable friend for bringing | :51:46. | :51:51. | |
forward proactive suggestions for how we improve things. Yes, we rage | :51:52. | :51:55. | |
against the system but we are trying to be proactive, to improve the | :51:56. | :52:00. | |
world for small businesses. I entirely agree. We look for | :52:01. | :52:08. | |
solutions now. Time for moaning to stop and time for solutions and | :52:09. | :52:13. | |
things to be found. I think my honourable friend for East Lothian | :52:14. | :52:16. | |
made an incredibly important point about the link between low | :52:17. | :52:21. | |
productivity levels in the UK and the threat and pressure that small | :52:22. | :52:25. | |
and medium-sized enterprises have been under, particularly from 2007- | :52:26. | :52:30. | |
08. There is no smoke without fire and I am convinced, having listened | :52:31. | :52:34. | |
to the cause and link between these two. I was particularly struck by | :52:35. | :52:41. | |
arrangements between solicitors practices and large banks. I declare | :52:42. | :52:49. | |
an interest in sorts, I was a practising solicitor who was | :52:50. | :52:53. | |
seconded to a large financial services organisation. How it works | :52:54. | :52:57. | |
is very, very peculiar. I was given to the bank for free by my firm. | :52:58. | :53:02. | |
That meant that the bank created what's called a value account, and | :53:03. | :53:08. | |
salary was sent to this value account, and this value account | :53:09. | :53:12. | |
triggered work for my firm. You can see the problem SMEs have got in | :53:13. | :53:16. | |
trying to find highly reputable, highly skilled corporate lawyers who | :53:17. | :53:19. | |
are all working for the firms that have these links with the banks. | :53:20. | :53:24. | |
These firms don't bite the hand that feeds them. It's another | :53:25. | :53:29. | |
manifestation of the complete inequality when it comes to SMEs | :53:30. | :53:34. | |
against large financial services organisations. I think he was also | :53:35. | :53:38. | |
very right to say that banks' terms and conditions, the terms of the | :53:39. | :53:43. | |
contracts have evolved over the year, further exacerbating this | :53:44. | :53:47. | |
inequality. An honourable friend on the Justice committee made a very | :53:48. | :53:52. | |
important point and I was grateful for him to take an intervention, | :53:53. | :53:57. | |
about ADR clauses in contracts. Of course, while I would welcome ADR | :53:58. | :54:02. | |
clauses in all of these types of commercial contracts I'm slightly | :54:03. | :54:04. | |
confused, because I have never seen them when it comes to these hedging | :54:05. | :54:10. | |
products. If the principle is we ask banks voluntarily to incorporate | :54:11. | :54:14. | |
these, it stands to reason the commercial risk will drive whether | :54:15. | :54:18. | |
or not they are included and with risky derivatives, have we ever seen | :54:19. | :54:22. | |
ADR clauses in hedging contracts? If we haven't, I have no idea how we | :54:23. | :54:26. | |
could voluntarily persuade the banks to incorporate, given the risk. | :54:27. | :54:33. | |
Thank you for giving way. I think the point I was trying to make in | :54:34. | :54:39. | |
this was that it's not just the commercial circumstances of it that | :54:40. | :54:44. | |
will force the inclusion of ADR clauses. It will also be the way in | :54:45. | :54:51. | |
which we make ADR known as a group of activities that can help in this | :54:52. | :54:55. | |
situation. In that sense I completely agree and | :54:56. | :54:59. | |
you are right to make the point ADR as a concept does exist. It has | :55:00. | :55:02. | |
existed and we're not asking for a new piece to be created here, we are | :55:03. | :55:08. | |
asking for a forum that is ADR to be specifically looked at these types | :55:09. | :55:12. | |
of contracts. URI, it does exist. I'm still very cynical as to the | :55:13. | :55:16. | |
motivation of banks to put these clauses in particularly particularly | :55:17. | :55:20. | |
risky contracts. -- you are right, it does exist. The member made a | :55:21. | :55:27. | |
very powerful speech and drove home on the perverse nature of the | :55:28. | :55:30. | |
particular banks we are talking about being in public ownership. The | :55:31. | :55:34. | |
use of public funds to essentially push businesses against the world, | :55:35. | :55:42. | |
asset strip them, and it's very hard to accept that this is funded by our | :55:43. | :55:47. | |
taxpayers money and I think you made that point extremely well. The | :55:48. | :55:49. | |
honourable member for Wycombe touched on quite a stark irony, | :55:50. | :55:57. | |
going back to the old banking system in Scotland and then across the rest | :55:58. | :56:02. | |
of the UK when we had this concept, and incentivised good culture and | :56:03. | :56:07. | |
good practice and I totally agree. The pendulum has swung the entirety | :56:08. | :56:10. | |
of the other direction. I will come in a moment to talk about what I | :56:11. | :56:14. | |
believe is the crux of this issue, the banking culture, but I think | :56:15. | :56:19. | |
that point was made very, very well. I thank my honourable friend for | :56:20. | :56:24. | |
giving way. On the matter of culture, my experience of my | :56:25. | :56:26. | |
constituent was he had a number of different people that dealt with him | :56:27. | :56:30. | |
over many, many months, and he felt the culture being driven in the bank | :56:31. | :56:35. | |
was not for the majority and that... We want to believe most people that | :56:36. | :56:39. | |
work in the banking sector are good people, but the culture being driven | :56:40. | :56:44. | |
by the top of these organisations mean staff end up moving and are | :56:45. | :56:47. | |
deeply dissatisfied and not able to serve customers properly. | :56:48. | :56:53. | |
I completely agree. My experience, whilst there are many, many good | :56:54. | :56:57. | |
people that work within banks, and not all should be tarred by the same | :56:58. | :57:01. | |
brush we would inevitably be tempted to do. Banksy businesses and | :57:02. | :57:07. | |
individuals in the retail sector as units to extract revenue from. Ann | :57:08. | :57:12. | |
Leslie go back to an ethical type of banking, we won't make that cultural | :57:13. | :57:16. | |
change which I think is vital to sort this issue. My honourable | :57:17. | :57:23. | |
friend, I was particularly struck by him describing the reluctance to | :57:24. | :57:27. | |
complain before a contention has even been raised. Bank feels the | :57:28. | :57:32. | |
inequality of arms before we get to a court system or a dispute | :57:33. | :57:36. | |
resolution system. I think that is a circumstance of the public | :57:37. | :57:40. | |
perception of inequality and that is just one of the effects. Some kind | :57:41. | :57:44. | |
of alternative ADR system would go a long way to reducing that fear | :57:45. | :57:53. | |
factor among SMEs. That fear was collaborated in the point made about | :57:54. | :57:57. | |
the financial ombudsman service and retail banking issues. At my time at | :57:58. | :58:03. | |
that large bank I had many dealings with the financial ombudsman service | :58:04. | :58:06. | |
and you could put two cases with exactly the same facts and | :58:07. | :58:09. | |
circumstances and you could get two completely different results. The | :58:10. | :58:15. | |
member from North Norfolk made an excellent, powerful case, and two | :58:16. | :58:25. | |
points out about of it was the effect on mental health and | :58:26. | :58:29. | |
well-being and also about the whistle-blowing point, picked up by | :58:30. | :58:34. | |
the honourable member next to me. He will be pleased to hear that we will | :58:35. | :58:40. | |
be proposing two amendments that might interest into the criminal | :58:41. | :58:43. | |
finance Bill. One for the protection of whistle-blowers and three banking | :58:44. | :58:48. | |
culture review. I would be pleased if he could consider those. My | :58:49. | :58:54. | |
honourable friend who wowed this chamber last week, and I think that | :58:55. | :58:58. | |
deserves a mention, my colleague from Edinburgh West, I did think any | :58:59. | :59:04. | |
of us could failed to have been moved by the reference to the Komodo | :59:05. | :59:12. | |
dragon, how predatory banks can sometimes be. My honourable friend | :59:13. | :59:15. | |
for his Redland gave a case of an ordinary | :59:16. | :59:24. | |
individual who the banker trying to accuse of going to another bank with | :59:25. | :59:28. | |
identification and withdrawing that money. Surely the complaints process | :59:29. | :59:33. | |
would have a look at the CCTV? Surely the financial ombudsman | :59:34. | :59:37. | |
service would get a little more inquisitive when it comes to | :59:38. | :59:40. | |
assessing the case. I hope that message will go up. It's perhaps | :59:41. | :59:44. | |
worth mentioning that when I worked for that particular bank, at the | :59:45. | :59:49. | |
point where a retail customer threatened to take the bank to the | :59:50. | :59:53. | |
financial ombudsman service as we were told very quickly that that | :59:54. | :59:57. | |
incurs a cost for the bank. I forget the exact figure but somewhere | :59:58. | :00:01. | |
between 400- ?600. So when it looks at that it does a quick calculation. | :00:02. | :00:05. | |
If you can settle the case at less than ?600, you did it and didn't | :00:06. | :00:10. | |
drag the bank to the financial ombudsman service. It demonstrates | :00:11. | :00:13. | |
we are units to extract revenue from and nothing more. | :00:14. | :00:19. | |
The member for Aberdeen South was the first person to say and I agree | :00:20. | :00:27. | |
that in itself this ADR system won't fix the entire problem and he's | :00:28. | :00:32. | |
right. The phrase he was told about RBS's approach was it being water | :00:33. | :00:39. | |
off of a dark's back is true. Calculations are made and it's | :00:40. | :00:45. | |
between liability and potential course. That will conclude my | :00:46. | :00:54. | |
summary. If I have missed some colleagues, I do apologise, but the | :00:55. | :00:58. | |
point I wish to make, whilst I agree that it would be a good idea to ease | :00:59. | :01:07. | |
access to justice for people who have had problems with large banks, | :01:08. | :01:12. | |
it would make it cheaper and it would help to equalise the | :01:13. | :01:15. | |
inequality of arms, but the point needs to be made that whether you're | :01:16. | :01:21. | |
considering a case in financial ombudsman services, the fast track | :01:22. | :01:26. | |
court, the Court of Appeal or an ADR, it will be the same case | :01:27. | :01:27. | |
that gets considered from courts are called. The same contract with the | :01:28. | :01:42. | |
same terms of conditions. Although it will be a welcome step, we need | :01:43. | :01:47. | |
to the beyond that and look at the reasons why these organisations were | :01:48. | :01:49. | |
sold these products in the first place and that is the culture | :01:50. | :01:54. | |
perpetuating to the banks. If we can fix that culture then we went end up | :01:55. | :02:03. | |
in this situation where we need an alternative dispute resolution. | :02:04. | :02:05. | |
Whilst I welcome this, we need to change the culture to make a rule | :02:06. | :02:17. | |
change. The member for Dumfries and Galloway has summarise most of the | :02:18. | :02:20. | |
things I would've referred to, but I'd like to thank the honourable | :02:21. | :02:25. | |
member for East Lothian for bringing this before us today. I want to | :02:26. | :02:30. | |
touch on to other points made by the honourable member for Wycombe and | :02:31. | :02:34. | |
the Austrian school, I recall, the system he set up isn't adequate to | :02:35. | :02:39. | |
deal with the task in relation to the resolution of complaints. My | :02:40. | :02:47. | |
colleague was very passionate in his exposition of his concerns for his | :02:48. | :02:50. | |
constituents. I'm pleased that this issue is before us today. It's been | :02:51. | :03:10. | |
an issue of cross-party engagement. RBS's use a global restructuring is | :03:11. | :03:15. | |
the glaring example I suspect of our poor corporate governance and weak | :03:16. | :03:21. | |
regulation can produce dreadful outcomes for individuals and | :03:22. | :03:23. | |
businesses. Many of the small business owners have not just lost | :03:24. | :03:28. | |
their businesses, they have also lost their health. Under the current | :03:29. | :03:34. | |
financial regular tree system there is a huge imbalance of power between | :03:35. | :03:38. | |
small businesses and the financial service providers. Many members have | :03:39. | :03:43. | |
touched on that particular point today and that imbalance needs to be | :03:44. | :03:47. | |
be addressed. When problems arise between businesses and the bank, as | :03:48. | :03:54. | |
has happened with RBS and the CIG, the current dispute resolution | :03:55. | :04:01. | |
options open were inadequate. RBS in November and it was establishing a | :04:02. | :04:06. | |
new complaints review, but any ad hoc disputes resolution mechanism | :04:07. | :04:11. | |
based on the internal mechanisms of the bank are clearly insufficient. | :04:12. | :04:23. | |
The actions at RBS were not just a few rogue employees, it was the | :04:24. | :04:30. | |
explicit policy and they've were instructed to push small businesses | :04:31. | :04:41. | |
into taking on the products. Small businesses were effectively turned | :04:42. | :04:44. | |
over for every penny that could be found. There was no great secret in | :04:45. | :04:48. | |
the bank about what was taking place, ostensibly as has been | :04:49. | :05:00. | |
responded referred to today. Even celebrated with the phrase dash for | :05:01. | :05:06. | |
cash. The intentions could not be more obvious. What the motion | :05:07. | :05:14. | |
highlights is we can't say this was a problem of one bank. It was beyond | :05:15. | :05:20. | |
one bank. The issue was systemic and we can point to other failings of | :05:21. | :05:23. | |
the banking sector that C. The catastrophic failure of the system | :05:24. | :05:29. | |
in 2008 made it clear. Or regulation, excessive borrowing, | :05:30. | :05:35. | |
incentives within banks. And of course the cost to the taxpayer was | :05:36. | :05:41. | |
immense. On the IMF estimate the UK bailout cost ?1.2 trillion. The | :05:42. | :05:48. | |
lessons that should have been learnt were clear. Banks have to be | :05:49. | :05:54. | |
regulated well in the public interest and the interest of the | :05:55. | :05:59. | |
taxpayer. Madam Deputy Speaker, a laissez faire approach is | :06:00. | :06:02. | |
inappropriate for a sector of the economy as uniquely privileged as | :06:03. | :06:06. | |
banking. Since 2008 British banks have placed themselves a more solid | :06:07. | :06:12. | |
foundation, building reserves, regular stress tests and closer | :06:13. | :06:15. | |
monitoring has been adopted which is quite right. Historically RBS's | :06:16. | :06:22. | |
novel approach to small businesses shows graphically how things can go | :06:23. | :06:26. | |
wrong. Poor management, avarice and hubris are at the top -- at the top | :06:27. | :06:32. | |
of the bank took place and it took the place of prudent management. | :06:33. | :06:40. | |
Using other people's money improperly on the basis of hubris. | :06:41. | :06:48. | |
It was about pushing up the balance sheets through any means necessary | :06:49. | :06:51. | |
and mechanisms need to be in place to stop this happening. Consensus | :06:52. | :07:03. | |
have gone up regarding regulators driving the cash. They have been | :07:04. | :07:07. | |
troubling signs in the election last year that the government may be | :07:08. | :07:11. | |
going a bit cold on the necessary work that needs to be done. The | :07:12. | :07:16. | |
proposals of the Blix commission has largely been ignored. The enquiry | :07:17. | :07:27. | |
into banking culture was scrapped. I loathe the minister is in listening | :07:28. | :07:30. | |
mode and I hope he listens today. There are challenges ahead and we | :07:31. | :07:34. | |
must have mechanisms in place to deal with those challenges. Leaving | :07:35. | :07:39. | |
small businesses without the protection afforded to consumers is | :07:40. | :07:42. | |
to leave them vulnerable and we all know what happens to small | :07:43. | :07:46. | |
businesses when they are left in a vulnerable position. I don't want to | :07:47. | :07:50. | |
harp on about the issue over banking failure, but let's not going into | :07:51. | :07:55. | |
amnesiac mode to save a view brushes. It's absolutely vital that | :07:56. | :07:59. | |
we get the proper processes and mechanisms in place. So when there | :08:00. | :08:05. | |
are disputes it's essential that they can be resolved speedily and | :08:06. | :08:09. | |
effectively and ad hoc dispute mechanisms go only so far. So that | :08:10. | :08:15. | |
is why we have to have not just ad hoc arrangements, we have to have | :08:16. | :08:19. | |
arrangements that are systematic. As a result of previous cases, small | :08:20. | :08:27. | |
businesses were having to rely on expensive and inaccessible court | :08:28. | :08:30. | |
procedures to obtain redress and that really isn't appropriate. But | :08:31. | :08:36. | |
it's not enough as the motion says to establish compensation schemes | :08:37. | :08:39. | |
after the event. They lacked the authority to be able to secure | :08:40. | :08:45. | |
public confidence in themselves. It has to go beyond that. It's much | :08:46. | :08:48. | |
better to have the appropriate procedures in place before the | :08:49. | :08:51. | |
event, before things begin to go wrong. So the motion today, it | :08:52. | :08:56. | |
rightly insist the government follows the advice of the Treasury | :08:57. | :09:03. | |
Select Committee and moves to establishing a dispute resolution | :09:04. | :09:05. | |
mechanism for financial services. I'll bring my comments to a | :09:06. | :09:09. | |
conclusion. It's essential the malpractice we saw at the RBS is not | :09:10. | :09:18. | |
allowed to happen again. Taxpayers have a 73% share in the bank and the | :09:19. | :09:22. | |
Office for Budget Responsibility now believes on Treasury advice I | :09:23. | :09:27. | |
understand that the state may never be sold, not for a considerable | :09:28. | :09:31. | |
period of time. It's absolutely right that we expect banks to treat | :09:32. | :09:37. | |
its customers fairly. The failures at RBS and the treatment of its | :09:38. | :09:40. | |
customers would be unacceptable at any other institution, so there is a | :09:41. | :09:46. | |
wider case to establish wider effective mechanisms, not just that, | :09:47. | :09:53. | |
but to change the structure of our banking system or at least consider | :09:54. | :09:58. | |
it. Now it is pretty clear that RBS isn't going to be sold for the | :09:59. | :10:03. | |
foreseeable future, as I alluded to, so perhaps it's time to conduct a | :10:04. | :10:08. | |
full review of all the options for the RBS future, including whether | :10:09. | :10:12. | |
there are alternatives that could deliver better value for money for | :10:13. | :10:16. | |
business and the economy. But the key issue today is the need to have | :10:17. | :10:24. | |
a robust systematic resolution platform. Thank you. Minister. Mr | :10:25. | :10:34. | |
Simon Kirby. Madam Deputy Speaker, let me start by thanking the | :10:35. | :10:38. | |
honourable member for East Lothian for tabling this debate and to be | :10:39. | :10:44. | |
fair, he's very thoughtful and measured contribution. We certainly | :10:45. | :10:50. | |
at the importance of the issues that have been raised here today and as a | :10:51. | :10:56. | |
former businessman myself, I have a great deal of sympathy for all | :10:57. | :11:02. | |
businesses mentioned today and indeed all other businesses who have | :11:03. | :11:08. | |
been treated unfairly because what we all care about, and this has | :11:09. | :11:12. | |
certainly been shown very clearly in the contributions we've heard here | :11:13. | :11:16. | |
today, are the businesses that form the backbone of our economy. We | :11:17. | :11:23. | |
should never forget businesses are more than just numbers, they are | :11:24. | :11:30. | |
people, families, employees, customers, the local community. This | :11:31. | :11:33. | |
government has a very strong record of supporting companies, large and | :11:34. | :11:38. | |
small, whether that's through our competitive tax regime or investment | :11:39. | :11:45. | |
in skills, research and infrastructure. And clearly an | :11:46. | :11:49. | |
important way in which many businesses are also able to grow and | :11:50. | :11:55. | |
develop is through the access to finance. So what we all need to see | :11:56. | :12:00. | |
is financial services providing lending to our businesses and acting | :12:01. | :12:07. | |
in the strictest accordance with the FCA's rules. And, of course, were | :12:08. | :12:13. | |
ever this isn't the case, any business affected should be | :12:14. | :12:19. | |
compensated where appropriate. There are already in existence a range of | :12:20. | :12:22. | |
avenues. We've heard about some of them earlier. From the financial | :12:23. | :12:38. | |
ombudsman service to other services requesting complaint resolution. | :12:39. | :12:41. | |
It's right that we look at the impact small businesses have with | :12:42. | :12:46. | |
financial services providers to make sure the dealings of the an | :12:47. | :12:52. | |
effective. That is what the FCA is already doing. It launched a | :12:53. | :12:58. | |
discussion paper on SMEs last year and this looks amongst other things | :12:59. | :13:06. | |
at the remit of the SOS in providing fast and expensive re-dress for | :13:07. | :13:08. | |
consumers of our smallest businesses. The FCA is currently | :13:09. | :13:15. | |
analysing responses to this. Madam Deputy Speaker, when the findings of | :13:16. | :13:20. | |
published, we will consider them very closely indeed, and to be | :13:21. | :13:27. | |
clear, if that includes reviewing the support in place for businesses | :13:28. | :13:30. | |
resolving financial disputes, that is something we will look at it. I | :13:31. | :13:36. | |
think it's important for me to reflect on some of the specific | :13:37. | :13:39. | |
comments we've heard here today and they have been quite a few and I | :13:40. | :13:43. | |
would do my very best to cover most of them. The Honourable member for | :13:44. | :13:51. | |
East Lothian asked about reforming insolvency law. He might be pleased | :13:52. | :13:56. | |
to hear that the government keeps insolvency law under regular review | :13:57. | :13:59. | |
and is currently considering responses to its recent review of | :14:00. | :14:04. | |
the corporate insolvency framework. He also mentioned Andrew Bailey. As | :14:05. | :14:11. | |
Andrew Bailey made clear in his letter yesterday to the Honourable | :14:12. | :14:17. | |
member, the FCA is considering the treatment of small and medium-sized | :14:18. | :14:23. | |
enterprises and users of financial services. The FCA has yet to publish | :14:24. | :14:26. | |
the findings from this work and if the findings includes the resolution | :14:27. | :14:35. | |
of financial disputes, we will look at it. You mention RBS. I fully | :14:36. | :14:41. | |
recognise his views about RBS. The global restructuring group and its | :14:42. | :14:45. | |
treatment of small businesses. I share these concerns and I'm keen to | :14:46. | :14:50. | |
discuss with RBS bid detail of the re-dress screen. -- redress scheme | :14:51. | :15:01. | |
that hit has just announced. -- it. The Honourable member for Henley, I | :15:02. | :15:06. | |
think him for his support for alternative dispute resolution. The | :15:07. | :15:17. | |
Honourable member for Delyn raise concerns about the quality of our | :15:18. | :15:25. | |
IHV review. The Treasury committee has recommended that the ADR should | :15:26. | :15:32. | |
learn lessons. They will do so once legal proceedings are at an end. He | :15:33. | :15:36. | |
also mention access to financial ombudsman. The FCA says 97% have | :15:37. | :15:44. | |
access to the SOS from the government believes that the SOS | :15:45. | :15:55. | |
He also asked about the Finance guarantee scheme, an important | :15:56. | :16:02. | |
question. At the instigation of the British businessman, RBS conducted | :16:03. | :16:07. | |
an in-depth internal investigation of its administration of the EF | :16:08. | :16:14. | |
chief. And they put in place plans to deal with the issue. -- EF G. I | :16:15. | :16:23. | |
went give way, perhaps we may speak afterwards. I have an awful lot of | :16:24. | :16:26. | |
things I need to address. The honourable member for Wycombe asked | :16:27. | :16:34. | |
about incentives to discourage misconduct. I can tell him that the | :16:35. | :16:39. | |
government and regulators have acted to embed personal responsibility in | :16:40. | :16:43. | |
banking through the senior managers and certification regime. He also | :16:44. | :16:48. | |
stated that small businesses should be treated as consumers. If I may, | :16:49. | :17:01. | |
very quickly? I'm not sure I stated it, I would say to my honourable | :17:02. | :17:04. | |
friend, I asked if the government would consider it the appropriate if | :17:05. | :17:11. | |
I'd requested that. I thank him for that clarification. I apologise to | :17:12. | :17:14. | |
the member opposite for being inconsistent. The partnerships under | :17:15. | :17:23. | |
the regular three walls the consumer credit regime and the SCA is asking | :17:24. | :17:33. | |
how all SMEs are treated as customers of financial services. -- | :17:34. | :17:40. | |
F C a. The member for Croke Bridge, Christ in and Bellshill mentioned | :17:41. | :17:47. | |
the RHP scheme. The scheme was not designed to replicate the core | :17:48. | :17:54. | |
system because that system can be lengthy and expensive as members | :17:55. | :17:58. | |
have acknowledged. -- court system. Independent reviewers were put in | :17:59. | :18:05. | |
place to look at individual cases. Another member asked about | :18:06. | :18:09. | |
timeliness of the ombudsman. I agree with him that ombudsman decisions | :18:10. | :18:17. | |
should be quick. I am assured that decisions are faster than court and | :18:18. | :18:20. | |
also free for complainants. However, inevitably complex cases will take | :18:21. | :18:28. | |
some time to resolve. He also asked about disclosure of information. I | :18:29. | :18:31. | |
can say where the on button and considers it appropriate to accept | :18:32. | :18:36. | |
confidential information and edited versions would be disclosed to the | :18:37. | :18:43. | |
other party. I agree that it is right we pay tribute to the work of | :18:44. | :18:48. | |
the member for other Conway in keeping this issue very much on the | :18:49. | :18:54. | |
agenda. The Right Honourable member for North Norfolk asked about | :18:55. | :19:01. | |
whistle-blowers. I understand the FCA have invited the member for East | :19:02. | :19:06. | |
Lothian to discuss it with them and I am sure he would be welcome to | :19:07. | :19:10. | |
join in that meeting. For the government to be clear, they | :19:11. | :19:17. | |
recognise the huge service that whistle-blowers provide and the | :19:18. | :19:20. | |
information they provide. I went give way, I am so sorry. He | :19:21. | :19:27. | |
mentioned RBS and DRG. The government recognises the | :19:28. | :19:29. | |
seriousness of the allegations against RBS. -- geology. They are | :19:30. | :19:36. | |
considering the skills person report and other material. The SCA is | :19:37. | :19:40. | |
discussing what else may be necessary. The honourable lady from | :19:41. | :19:49. | |
Redcar mentioned a constituent of hers, I have a great deal of | :19:50. | :19:53. | |
sympathy with that situation. That her constituent finds himself in. | :19:54. | :19:58. | |
The government is committed to supporting small businesses through | :19:59. | :20:03. | |
the tax system and a regular tree regime -- regulatory. The honourable | :20:04. | :20:14. | |
member for Edinburgh West asked about G R G, a government owned | :20:15. | :20:22. | |
bank, HMG shareholding has managed at arms length from the government | :20:23. | :20:28. | |
on a commercial basis. And they did not have knowledge of G R G's | :20:29. | :20:36. | |
actions. They are not informed of internal business decisions, that is | :20:37. | :20:41. | |
an important point. The member for East Renfrewshire asked about | :20:42. | :20:46. | |
Connaught, I recognise the difficult situation of many Connaught | :20:47. | :20:52. | |
investors. We will look into this particular case and I understand an | :20:53. | :20:56. | |
investigation into the collapse of the fund are ongoing. The honourable | :20:57. | :21:04. | |
mother for Kirkaldy and Cowdenbeath talked about duty of care, I said -- | :21:05. | :21:15. | |
I agree that culture is vital. The consumer panel has asked the FCA to | :21:16. | :21:21. | |
look at a duty of care. I am happy to tell the House today that I will | :21:22. | :21:28. | |
write to them to ask for an update on the thinking and put a letter of | :21:29. | :21:33. | |
reply in the library. Madam Speaker, let me thank everybody here who has | :21:34. | :21:39. | |
contributed to the debate and if I may summarise the government | :21:40. | :21:43. | |
position briefly. While we certainly do know many of the issues raised in | :21:44. | :21:48. | |
the motion and raised by honourable members in the course of the debate, | :21:49. | :21:53. | |
we have also heard that our existing avenues to businesses seeking | :21:54. | :22:00. | |
resolution for financial dispute. There is the financial ombudsman | :22:01. | :22:07. | |
service, the SCA has powers to take specific measures to ensure redress | :22:08. | :22:12. | |
and the usual legal process open to businesses. However, the FCA has | :22:13. | :22:21. | |
worked ongoing to look at the relationship between them and | :22:22. | :22:25. | |
service providers and we look forward to seeing the next steps in | :22:26. | :22:30. | |
this work. I can assure the House this afternoon that we will then | :22:31. | :22:36. | |
consider the need for future steps in this area within that context. | :22:37. | :22:45. | |
Briefly Madam Deputy Speaker, I will thank all the members for taking | :22:46. | :22:50. | |
part in the debate. It is a good debate and I feel we have progressed | :22:51. | :22:54. | |
matters. I will take the Minister's reply as saying the door is still | :22:55. | :22:58. | |
open and we will certainly want to come through that door. Can I thank | :22:59. | :23:02. | |
members for taking part and particularly Heather Buchanan and | :23:03. | :23:05. | |
Fiona Sheriff, who are the real brains and hard work and deserve to | :23:06. | :23:10. | |
have their names on the record. Can I finish by saying that the next | :23:11. | :23:14. | |
stage is to have an enquiry that will be conducted jointly by the APG | :23:15. | :23:23. | |
G and the group for dispute resolution and with the support of | :23:24. | :23:27. | |
the Federation of Small Businesses. I do hope the Minister will come | :23:28. | :23:33. | |
along and give evidence at that enquiry. The question is as on the | :23:34. | :23:46. | |
order paper, as many of that opinion say I. On the contrary, no, the ayes | :23:47. | :24:00. | |
have it. We now come to the debate on broadband universal situation. | :24:01. | :24:12. | |
Today is not the first time at the House has discussed broadband and I | :24:13. | :24:15. | |
suspect it went be the last. All members in this House know from | :24:16. | :24:20. | |
their postbag is that there are constituents who have imperfect | :24:21. | :24:27. | |
connections to the Internet that is changing all their lives. And those | :24:28. | :24:33. | |
who suspect they don't have any constituents have imperfect | :24:34. | :24:35. | |
connections are in fact reticent in constituents where the -- in fact | :24:36. | :24:42. | |
living in constituencies where the service is so bad. It is a huge step | :24:43. | :24:47. | |
forward for those constituents, largely but not wholly by any means | :24:48. | :24:51. | |
in urban areas. Swear superfast and ultrafast speeds are possible, | :24:52. | :24:55. | |
shopping is cheaper, government is more accessible and culture is on | :24:56. | :24:59. | |
tap and the NHS can be more efficient. For those wet 10 megabits | :25:00. | :25:03. | |
per second, which is the USO obligation as it stands, that is a | :25:04. | :25:10. | |
distant dream, this USO could be a lifeline thrown to them by this | :25:11. | :25:13. | |
government that will help to make sure they are able to take a full | :25:14. | :25:19. | |
part in the modern world from drone deliveries to drive cars. There is a | :25:20. | :25:24. | |
risk. That is why it -- driver less cars. I hope that through the method | :25:25. | :25:34. | |
of this debate, we sent from this has a message that the universal in | :25:35. | :25:39. | |
USO should mean it is genuinely available to all, either businesses | :25:40. | :25:45. | |
or consumers. Even if that turns out to be via satellite connection but | :25:46. | :25:50. | |
preferably in due course a five G connection. The S in service means | :25:51. | :25:56. | |
the connection keeps pace with the quickening Webb requirements of the | :25:57. | :25:59. | |
modern era. Not just in terms of downloads but uploads and latency. | :26:00. | :26:05. | |
And the oh is an obligation in that it is providing a road map for each | :26:06. | :26:14. | |
premise. I give way to my honourable friend. You mentioned five G, I | :26:15. | :26:19. | |
happen to find myself in a remote West Oxfordshire village recently | :26:20. | :26:25. | |
where I found 62 megabits per second of 4G a viable, 50% faster than my | :26:26. | :26:28. | |
beady infinity at home, will he agree with me that it would be | :26:29. | :26:31. | |
appropriate to have 4G everywhere, not least everywhere in my right | :26:32. | :26:36. | |
honourable friend's constituency of Whitney. He highlights the | :26:37. | :26:43. | |
patchiness of the network with which we have. I know my honourable friend | :26:44. | :26:50. | |
could not be more deserving of that excellent speed but I think we are | :26:51. | :26:54. | |
all in this has equally deserving of those speeds. That in a sense is the | :26:55. | :27:00. | |
point of this debate. None of the positions I have debated, I give way | :27:01. | :27:07. | |
to my honourable friend for Witney first. I am grateful for the hit him | :27:08. | :27:14. | |
to give way. To point out, while I'm glad the honourable friend had a | :27:15. | :27:19. | |
good 4G reception in West Oxfordshire, we suffer from very | :27:20. | :27:24. | |
patchy and in some cases nonexistent broadband coverage. In areas from | :27:25. | :27:31. | |
Stanley in the South to lead well in the North, there is very much need | :27:32. | :27:37. | |
and that is something we should be rolling out, not just bought West | :27:38. | :27:39. | |
Oxfordshire but throughout the country. I absolutely agree. I think | :27:40. | :27:46. | |
across this has, there are calls for exactly that. What I would add is | :27:47. | :27:50. | |
that when it comes to the USO, for me it doesn't matter whether it is a | :27:51. | :27:55. | |
broadband connection in the sense of fibre or 4G or five G, the point is | :27:56. | :28:00. | |
the collectivity that the constituent receives at the end of | :28:01. | :28:11. | |
the day. I understand the House has important focus on the words and | :28:12. | :28:13. | |
consent of minorities but perhaps there might be, should he not | :28:14. | :28:19. | |
acknowledge before concentrating on their woes, the incredible success | :28:20. | :28:23. | |
of the rural broadband roll-out programme which by the end of 20s | :28:24. | :28:27. | |
and team will hit its target of bringing superfast broadband access | :28:28. | :28:33. | |
to 95% of the country. Would be the most successful infrastructure | :28:34. | :28:34. | |
programme that any government has run in many years. I gather it is | :28:35. | :28:43. | |
not quite correct to invite interventions but the name of the | :28:44. | :28:46. | |
Minister responsible for that programme temporarily escapes me. My | :28:47. | :28:55. | |
honourable friend is completely right, this has been an | :28:56. | :28:59. | |
infrastructure problem that has been -- programme that has been delivered | :29:00. | :29:04. | |
in world leading speed and a world leading extent. It is small comfort | :29:05. | :29:09. | |
to the people who have not yet got it. There is no infrastructure | :29:10. | :29:13. | |
projects that this government is involved in that is more important | :29:14. | :29:18. | |
than broadband. As I said, the speed of delivery in some places has been | :29:19. | :29:22. | |
world leading at in some places at has followed far short of the | :29:23. | :29:30. | |
standards are constituents expect. I am grateful to him for giving way | :29:31. | :29:34. | |
and I take on board the point made by my right on about friend for | :29:35. | :29:38. | |
Wantage, the success of the programme has had its own issues. In | :29:39. | :29:43. | |
areas we have good broadband but if you are a kid at school at in one of | :29:44. | :29:46. | |
the surrounding villages and you can't get access and the curriculum | :29:47. | :29:50. | |
is based around usage of the Internet, that creates significant | :29:51. | :29:54. | |
problems for those particular Jourdren. He underlines the | :29:55. | :29:59. | |
ubiquitous importance, whatever area of life we are now talking about | :30:00. | :30:04. | |
where broadband has got to make sure that it is available not only to | :30:05. | :30:07. | |
homes and businesses but to schools and the health service and that. In | :30:08. | :30:12. | |
that sense, the announcement that everywhere will get 10 megabits from | :30:13. | :30:17. | |
2020 is one of the most welcome that I think the government has made. | :30:18. | :30:24. | |
It is met with hollow laughter from those who have nothing and sceptical | :30:25. | :30:33. | |
excitement from those who think ten may allow them to use the iPlayer. I | :30:34. | :30:43. | |
would like to take this opportunity to invite my honourable friend for | :30:44. | :30:50. | |
Wantage to visit Wycombe, where he is very welcome to address my | :30:51. | :30:56. | |
constituents, particularly in one area where they will find they will | :30:57. | :31:03. | |
be grateful if they had 4G, never mind fixed broadband. He is right. | :31:04. | :31:12. | |
I'm sure... May I accept that invitation. I will come to the | :31:13. | :31:15. | |
honourable gentleman's constituency and talk about the success of | :31:16. | :31:25. | |
broadband and the perils of Brexit! I'm delighted in manner of, not sure | :31:26. | :31:33. | |
what it is in manner of, but I would pass on that message. Oh, for | :31:34. | :31:39. | |
heaven's sake! I'm grateful for my honourable friend giving way. Does | :31:40. | :31:46. | |
he agree there are a number of innovative firms who are rolling out | :31:47. | :31:51. | |
wireless technology that is allowing some communities to band together | :31:52. | :31:56. | |
and fill the gaps where the current programme has not reached? I agree, | :31:57. | :32:06. | |
I will come on to this, it is the ability to take on those solutions | :32:07. | :32:16. | |
that the US O has to enable, otherwise it will not fulfil the | :32:17. | :32:25. | |
ambitions. In any constituency, with the less well funded police force | :32:26. | :32:31. | |
and a rural network and it is in fact broadband that is the single | :32:32. | :32:40. | |
biggest issue in my own postbag. My connection figures are still 6% | :32:41. | :32:46. | |
below the national average. That is why all of Lincolnshire's MPs know | :32:47. | :32:52. | |
from their constituents how important this issue is, even though | :32:53. | :32:59. | |
our own county council has delivered its projects ahead of schedule and | :33:00. | :33:05. | |
under budget. So this is an opportunity to narrow the gap | :33:06. | :33:10. | |
between the urban and rural economy and reform services... A pleasure. | :33:11. | :33:14. | |
Would the honourable gentleman agree that it is a disgrace that Which has | :33:15. | :33:25. | |
found Scots only have access to 4G signal 54% of the time. Wherever we | :33:26. | :33:37. | |
have not, 4G has not been delivered to the extent operators claim, we | :33:38. | :33:41. | |
have a problem. The honourable lady is right I think to point out in the | :33:42. | :33:45. | |
particularly rural areas to which she referred that it is where it | :33:46. | :33:49. | |
could make the most difference to have this kind of service available | :33:50. | :33:52. | |
N that sense, we are are clearly not doing as well as our constudents | :33:53. | :33:58. | |
would -- constituents would demand. It is not just rural Scotland that | :33:59. | :34:04. | |
is suffering, most of my constituency has only a 2G signal. | :34:05. | :34:15. | |
We don't even have 3-G and offcome have an app that will feed data to | :34:16. | :34:24. | |
Ofcom and I would encourage anybody who suffers from poor signals to do | :34:25. | :34:29. | |
that, so Ofcom has information on some of the appalling quality of | :34:30. | :34:36. | |
service that people are getting. I will come on to the importance of | :34:37. | :34:44. | |
data in a moment as well. Ofcom has not yet defined either the UDS or | :34:45. | :34:50. | |
the o' bit for the US O. We must acknowledge there will be areas | :34:51. | :34:54. | |
where it is not economical to connect just as we do with water, or | :34:55. | :35:00. | |
with electricity. But that underlines the importance of a US O | :35:01. | :35:14. | |
that is technology neutral and has a fibre spine. By the time that 5G | :35:15. | :35:26. | |
connection is around, the US O must have risen with digital inflation. | :35:27. | :35:34. | |
Ten megabits a second is not good enough in perpetuity. Ofcom should | :35:35. | :35:39. | |
make recommendation each year to see the US O rise and the Government | :35:40. | :35:46. | |
might occasionally make a point of surpassing the recommendations, has | :35:47. | :35:49. | |
it has with the Low Pay Commission. Assuming this US O is like those in | :35:50. | :35:56. | |
other industries that allocate a reasonable budget per connection, it | :35:57. | :36:06. | |
is vital that communities can pool their funding to attract private | :36:07. | :36:11. | |
companies such as those that she mentioned to take innovative parts | :36:12. | :36:21. | |
and it creates a voucher scheme that the minister referred to. The that | :36:22. | :36:26. | |
would be, that is an avenue that is certainly important to explore. So | :36:27. | :36:30. | |
that communities can club together. Rather than be left with individual | :36:31. | :36:34. | |
spending for themselves. Connecting the final few per cent of the UK | :36:35. | :36:42. | |
will require a host of diverse of solution from satellite broadband to | :36:43. | :36:48. | |
full fibre. One size will not fit all, however marvellous the | :36:49. | :36:52. | |
individual companies are. A single company may not necessarily be the | :36:53. | :36:57. | |
right approach to provide a backstop for a universal service on dpags | :36:58. | :37:04. | |
Gages. -- obligation. While many will express views on BT, even that | :37:05. | :37:09. | |
one company will not be providing every part of the solution. I'm | :37:10. | :37:13. | |
grateful to my honourable friend for giving way. He mentions the one big | :37:14. | :37:20. | |
family that is BT. In my constituency there are excellent | :37:21. | :37:26. | |
companies that provide data solutions across the entirety of | :37:27. | :37:32. | |
West Oxfordshire and London and I wonder whether he agrees there may | :37:33. | :37:37. | |
be ways companies can be involved in provision of 100% broadband | :37:38. | :37:46. | |
solution? Yes. Government indications have BP in the hardest | :37:47. | :37:51. | |
areas to reach connections will be provided on request, rather than by | :37:52. | :37:57. | |
default on a pragmatic economic response and communities should be | :37:58. | :38:02. | |
incentivised to go further. I would caveat this approach that we should | :38:03. | :38:07. | |
allow this to be demand-led and say the US O should be extended tulle | :38:08. | :38:13. | |
major roads, not simply to motorways, to railway lines and | :38:14. | :38:17. | |
stations as soon as possible and the department of tripts working on this | :38:18. | :38:21. | |
-- transport of is working on this. But build being it into the US O | :38:22. | :38:29. | |
would be progress. I am grateful. I tried in the responsibilities I | :38:30. | :38:36. | |
spent on the HS2 committee to insist the line should have broadband | :38:37. | :38:40. | |
provision so the communities affected should have access to that. | :38:41. | :38:45. | |
I think we should have every development over 20 houses, we | :38:46. | :38:51. | |
should insist the developer er puts in a superer fast scheme. Yes, the | :38:52. | :38:59. | |
idea that we are not fibring up every new housing development by | :39:00. | :39:05. | |
defaults short sighted. We know good broadband connections add value to | :39:06. | :39:09. | |
the houses that they are connected to. There is virtue on both sides. | :39:10. | :39:14. | |
But in that sense, like my honourable friend, I would go | :39:15. | :39:20. | |
further than Lord Adonis's natural infrastructure committee did and say | :39:21. | :39:25. | |
we should look more, be more creative in how we identify where | :39:26. | :39:29. | |
the areas we should build stuff to by default should be. Crucial to | :39:30. | :39:36. | |
this however is the issue of data. There is a real risk of | :39:37. | :39:41. | |
Cherry-picking if we were simply publish a bulk set of every | :39:42. | :39:45. | |
connection and how fast it is. Because that might provoke an | :39:46. | :39:50. | |
anticompetitive behaviour that none of us would like to see. But public | :39:51. | :40:03. | |
casing will -- publication will provide something to allow | :40:04. | :40:08. | |
purchasers of a house to see what speed they might get, but it will | :40:09. | :40:13. | |
also I hope allow communities to pool their own data so that they can | :40:14. | :40:18. | |
identify whether they should be going out to other companies to try | :40:19. | :40:24. | |
and attract investment, or whether they might be able to wait a little | :40:25. | :40:29. | |
while, because they know a solution is coming. I give way again. I'm | :40:30. | :40:36. | |
grateful for my honourable friend giving way. Does he agree that | :40:37. | :40:42. | |
actual experience provides free software that can be down loaded on | :40:43. | :40:47. | |
to people's computers at home that again feeds into Ofcom and gives | :40:48. | :40:52. | |
real time data and again I'm trying to encourage those communities in my | :40:53. | :41:01. | |
constituency who don't have access to megabits a second to use that | :41:02. | :41:07. | |
software so we have greater and more effective data on this. My | :41:08. | :41:10. | |
honourable friend is right and experience who have worked with | :41:11. | :41:16. | |
Ofcom themselves the provide an invaluable and often free service | :41:17. | :41:21. | |
that all our constituents could benefit from and that data allows | :41:22. | :41:25. | |
communities to join themselves together to work out whether they | :41:26. | :41:32. | |
are able to go to companies and point out they're an attractive | :41:33. | :41:39. | |
place to invest. It is a useful thing. I am grateful, would the | :41:40. | :41:45. | |
honourable gentleman not agree that the issue at the heart of this isn't | :41:46. | :41:51. | |
that Ofcom don't know where the gaps are, it is just that the provision | :41:52. | :41:55. | |
in rural areas is challenging and it is a challenge that people are | :41:56. | :41:59. | |
finding, companies are finding not conducive to take up and what we | :42:00. | :42:05. | |
have is social exclusion as a result. I agree that communities | :42:06. | :42:11. | |
that are not connected are not connected to the modern world, that | :42:12. | :42:17. | |
is why we need to make sure that a universal service obligation is | :42:18. | :42:21. | |
genuinely universal. But I would add that the idea that those communities | :42:22. | :42:27. | |
are not, that data will not help those communities is not one that I | :42:28. | :42:35. | |
agree with. The more data we have the more we can go to companies and | :42:36. | :42:40. | |
ask what they can do. It is a two-way street. In the end, it will | :42:41. | :42:48. | |
be communities themselves I believe that drive the universal service | :42:49. | :42:52. | |
obligation. As BT and others have pushed the roll out of existing | :42:53. | :43:01. | |
broadband further and faster than predicted, the howls of protest from | :43:02. | :43:08. | |
those left behind have grown louder and without US O the digital divide | :43:09. | :43:13. | |
will become too big to bridge. But with it it will be the foundation of | :43:14. | :43:19. | |
a truly digital nation and enabling that is enabling a new industrial | :43:20. | :43:23. | |
revolution that is a prize we would all, whatever our party, agree is | :43:24. | :43:29. | |
one that is worth fighting for. I hope this debate will enable the | :43:30. | :43:35. | |
minister and others in the industry to gain a wider perspective of what | :43:36. | :43:40. | |
the views of this House is so we can build the best possible universal | :43:41. | :43:44. | |
service obligation for all of our constituents and with that I commend | :43:45. | :43:49. | |
this motion to the House. The question is that the House has | :43:50. | :43:55. | |
considered the broadband universal service obligation. Mr Ian Lucas. | :43:56. | :44:03. | |
Thank you. Can I congratulate the honourable gentleman on securing | :44:04. | :44:09. | |
this debate and I welcome the opportunity to discuss this and | :44:10. | :44:14. | |
welcome in particular the conversion of the party opposite, after a very | :44:15. | :44:20. | |
long time, seven years on so, to support a policy of universal | :44:21. | :44:27. | |
broadband provision. Access to broadband is absolutely crucial in | :44:28. | :44:30. | |
society today. It has been crucial for the last seven years. Thises | :44:31. | :44:36. | |
true not just for business -- this is true not is just for businesses, | :44:37. | :44:40. | |
but for individuals and for government it is insisting that | :44:41. | :44:45. | |
citizens have access to services through the medium of broadband. So | :44:46. | :44:50. | |
it is therefore essential that we have a universal service. It is | :44:51. | :44:57. | |
extraordinary that that concept, which the honourable gentleman for | :44:58. | :45:02. | |
Boston and Skegness has talked about for the last 20 minutes or so, was | :45:03. | :45:09. | |
rejected by the party opposite. The concept of universality is crucial. | :45:10. | :45:16. | |
And it was rejected by the coalition Government in 2010, because for in | :45:17. | :45:20. | |
the 2010 general election the Labour Party had a policy of introducing a | :45:21. | :45:27. | |
universal broadband provision at the speed of 2 megabits by 2012. When | :45:28. | :45:34. | |
the coalition came into power, it insisted on a policy and I remember | :45:35. | :45:44. | |
the member for Wantage using, I can remember the words, I have heard so | :45:45. | :45:49. | |
it many times the, they were going to deliver the best superfast | :45:50. | :45:50. | |
broadband in Europe by 2015. I watch MPs complaining about lack | :45:51. | :46:09. | |
of broadband provision. The reason they are complaining is because we | :46:10. | :46:15. | |
all know from our constituents and individuals and for consumers that | :46:16. | :46:18. | |
that provision is not being delivered to our constituents. So | :46:19. | :46:27. | |
the result has been disastrous. Especially for communities away from | :46:28. | :46:32. | |
the south-east of England and away from the richest parts of the UK. I | :46:33. | :46:42. | |
will give way to both. I will give way to the honourable gentleman | :46:43. | :46:46. | |
first. I completely agree with him in the point he is making in terms | :46:47. | :46:52. | |
of universality. Can I draw attention to an award-winning | :46:53. | :46:56. | |
business in my constituency which has won a range of accolades and has | :46:57. | :47:00. | |
a five star rating on trip advisor but the only negative comments are | :47:01. | :47:06. | |
about that broadband provision, so it has an impact on business. He | :47:07. | :47:11. | |
makes an excellent point, one that has been made to me and other | :47:12. | :47:15. | |
members of the House. Particularly in areas of great tourism | :47:16. | :47:20. | |
businesses. Broadband provision is important for those kind of | :47:21. | :47:27. | |
businesses nowadays. It goes to an axis of worldwide market. They have | :47:28. | :47:30. | |
to be able to provide those services. I am grateful to him for | :47:31. | :47:37. | |
giving way and he makes a powerful case. He will know that Wales and my | :47:38. | :47:43. | |
constituency has some of the most rural communities in the UK. Despite | :47:44. | :47:49. | |
superfast Roger, we're still no higher than England in terms of | :47:50. | :47:56. | |
take-up. Should the government underwrite the additional ?20 | :47:57. | :48:03. | |
million needed to get the job done? It is essential that we put an | :48:04. | :48:06. | |
infrastructure in place that will deliver to the whole of the United | :48:07. | :48:10. | |
Kingdom. That is the thrust of my speech. I represent Wrexham and we | :48:11. | :48:19. | |
have heard reference already to rural communities that have no | :48:20. | :48:25. | |
access to broadband, I have an exporting constituency which has | :48:26. | :48:30. | |
many world leading businesses. Many modern technology parks around it. | :48:31. | :48:34. | |
Many of those businesses have been saying to me that over the past few | :48:35. | :48:39. | |
years, they have not been able to access the type of broadband | :48:40. | :48:42. | |
services that are essential for a modern business to compete. I am | :48:43. | :48:51. | |
very grateful for him giving way but the superfast Camry Project is a | :48:52. | :48:58. | |
project led by the Labour run Welsh government in Cardiff. Therefore, if | :48:59. | :49:05. | |
those businesses are struggling, I suggest that he speaks to the Welsh | :49:06. | :49:10. | |
government in Cardiff that is rolling out that programme. I regret | :49:11. | :49:20. | |
the honourable lady never misses an opportunity to be partisan in what | :49:21. | :49:24. | |
she says. What she should know and if she did understand and knew about | :49:25. | :49:29. | |
this subject, she would know the infrastructure and the basis on | :49:30. | :49:34. | |
which broadband services are delivered are actually manufactured | :49:35. | :49:37. | |
and constructed by the UK Government. It has been their | :49:38. | :49:43. | |
responsibility to deliver the policy of spreading broadband across the | :49:44. | :49:51. | |
UK. It demeans the party opposite to seek records to petty political | :49:52. | :49:59. | |
point scoring. That is what I fully expect from her. It is an important | :50:00. | :50:06. | |
subject, I believe in the United Kingdom and I believe in the whole | :50:07. | :50:09. | |
of the United Kingdom in supporting areas across the country. So that we | :50:10. | :50:13. | |
don't just support the richest areas of the UK. Which is really the | :50:14. | :50:19. | |
policy of the party opposite. That is why, when everybody looks at the | :50:20. | :50:25. | |
figures through from we have a situation where the richest parts of | :50:26. | :50:29. | |
the country have the highest level of provision of broadband services. | :50:30. | :50:34. | |
This is something that acts against the interests of the nations and | :50:35. | :50:42. | |
regions of the UK. It is the role of government and the UK Government in | :50:43. | :50:45. | |
particular to correct the deficiencies of the market. I'm | :50:46. | :50:51. | |
afraid that since 2010, the Conservative government has failed | :50:52. | :50:55. | |
to do that, that is why we have heard so many complaints from MPs | :50:56. | :51:04. | |
since 2010 about the weakness of broadband provision and broadband | :51:05. | :51:09. | |
services. I accept that there has been progress. Demand has not stood | :51:10. | :51:16. | |
still since 2010, I know the honourable gentleman from Wantage | :51:17. | :51:28. | |
the right honourable gentleman. One always secures rewards. Labour's | :51:29. | :51:36. | |
commitment to two megabits would have established the universal | :51:37. | :51:40. | |
provision so the whole of the United Kingdom would benefit from the | :51:41. | :51:42. | |
expansion of broadband services. What has happened is that the | :51:43. | :51:47. | |
richest areas have benefited most. We always accepted that two megabits | :51:48. | :51:52. | |
was going to be a starting point. This would not have been enough but | :51:53. | :51:57. | |
the important issue was the commitment to universal service, it | :51:58. | :52:00. | |
was jettisoning that principle that was disastrous. It is about | :52:01. | :52:08. | |
appreciating the central nature of broadband in today's economy and | :52:09. | :52:12. | |
society. It accelerated still further, the regional imbalances in | :52:13. | :52:18. | |
the UK which means that this country is the most marked in regional | :52:19. | :52:27. | |
difference in income of all those who do countries. The UK Government | :52:28. | :52:35. | |
must act to make sure we have a superfast broadband service. I | :52:36. | :52:40. | |
welcome the conversion to a universal service. Isn't it a shame | :52:41. | :52:46. | |
that it didn't happen in 2010 and that commitment to universal service | :52:47. | :52:50. | |
had not been in place for the last six years. BT has achieved much in | :52:51. | :52:59. | |
the provision of broadband. It has extended its provision 2010. But of | :53:00. | :53:08. | |
course we essentially have a monopoly provision of infrastructure | :53:09. | :53:13. | |
from BT in many areas of the country. And it is my firm view that | :53:14. | :53:18. | |
80 alone doesn't have the capacity to meet the demand required. In many | :53:19. | :53:25. | |
areas of the country it enjoys a monopoly provision. But is not able | :53:26. | :53:31. | |
to meet the demand required. There are delays in consumer provision | :53:32. | :53:36. | |
reminisces on the pre-privatisation era of the 1980s. Many have to wait | :53:37. | :53:44. | |
months for broadband connection when they move House. I will not give way | :53:45. | :53:48. | |
to the honourable lady because she makes cheap political points. In | :53:49. | :53:52. | |
addition, many areas do not have the broadband infrastructure. In | :53:53. | :53:58. | |
Wrexham, until very recently, there was one broadband system. That | :53:59. | :54:05. | |
system has been unable to meet the demand that is made from local | :54:06. | :54:10. | |
businesses and local individuals. Government and the UK Government, | :54:11. | :54:13. | |
which has been responsible for devising this system, should have | :54:14. | :54:17. | |
put in place the government system that either created the necessary | :54:18. | :54:21. | |
infrastructure through an Offaly provider or alternatively, created a | :54:22. | :54:27. | |
competitive market where providers competed to build infrastructure. | :54:28. | :54:32. | |
Its failure is that since 2010, this government has done neither. I am | :54:33. | :54:37. | |
very pleased to say that in Wrexham, in the last two months, virgin media | :54:38. | :54:41. | |
have begun to build their own infrastructure system, the first in | :54:42. | :54:46. | |
North Wales as part of the project lightning programme. I want to thank | :54:47. | :54:50. | |
them for responding to the pressure I have put them under consistently | :54:51. | :54:56. | |
to introduce that system. But if we're going to have a universal | :54:57. | :55:02. | |
system right across the UK, it is incumbent on government and | :55:03. | :55:04. | |
regulators to create the system necessary right across the UK. That | :55:05. | :55:10. | |
they have not done so already is a failure on the part of government | :55:11. | :55:15. | |
and regulators. I will give way to the honourable gentleman. Right | :55:16. | :55:23. | |
honourable gentleman. I just wanted to improve the quality of the debate | :55:24. | :55:27. | |
by bringing a couple of facts to bear. The honourable member is | :55:28. | :55:30. | |
making a highly politicised and partisan speech. It is worth the | :55:31. | :55:36. | |
House knowing that in Wrexham, a town that I know well, 95% of | :55:37. | :55:41. | |
premises have access to superfast broadband and by next summer, it | :55:42. | :55:48. | |
will be 98%. If everyone is going to get equal time, can I say up to ten | :55:49. | :55:52. | |
minutes or other people will be squeezed. If you want to make | :55:53. | :55:55. | |
interventions, make them short and sweet, the people giving way, | :55:56. | :56:03. | |
Marseille ten minutes, I know you need the ending. I am very aware, | :56:04. | :56:09. | |
everyday I have people complaining about lack of provision, including | :56:10. | :56:13. | |
businesses. I can give the gentleman and I will send him a list of the | :56:14. | :56:17. | |
complaints I received. I accept the position but this is an important | :56:18. | :56:22. | |
matter. I am not inventing these cases, they are cases that have come | :56:23. | :56:25. | |
to me. BT are under a lot of pressure and I fought hard to get | :56:26. | :56:30. | |
virgin media to come to Wrexham to provide competition for BT which | :56:31. | :56:36. | |
will improve the system. I do think BT should be excluded in the future, | :56:37. | :56:41. | |
the idea of a quick fix where open reaches in the spit from BT is not | :56:42. | :56:44. | |
the simple answer to the solution. One of the problems of the broadband | :56:45. | :56:51. | |
market has been that a lot of the businesses and companies involved in | :56:52. | :56:54. | |
the broadband sector have spent far too much time arguing with each | :56:55. | :56:58. | |
other about provision in the last few years. I want to make a | :56:59. | :57:03. | |
constructive proposal relating to the broadband sector. One that is | :57:04. | :57:08. | |
based upon my experience as a minister. I regret I am not right | :57:09. | :57:14. | |
honourable because I don't have the right connections at the present | :57:15. | :57:18. | |
time. I was a minister and and a Labour government, we had a council | :57:19. | :57:23. | |
and the aerospace growth partnership and then the defence group | :57:24. | :57:28. | |
partnership were put together to get businesses to work together for the | :57:29. | :57:32. | |
benefit of the UK as a whole to devise an effective system of | :57:33. | :57:38. | |
resources in individual sectors working together. I would like to | :57:39. | :57:42. | |
see that in the broadband sector. I would like the government, in | :57:43. | :57:46. | |
pursuit of a universal obligation, to construct a communications | :57:47. | :57:50. | |
counsel to have businesses working with each other and with Ofcom to | :57:51. | :57:56. | |
devise a proper and appropriate approach to pursuing the universal | :57:57. | :58:02. | |
obligation. It is not just a massive challenge for us to provide | :58:03. | :58:06. | |
broadband. It is also a massive opportunity. The scale of the job is | :58:07. | :58:10. | |
that it provides training and skills potential for years to come. This | :58:11. | :58:15. | |
should be a central task for the communications industry. Government | :58:16. | :58:20. | |
should be working to ensure that investment in infrastructure should | :58:21. | :58:27. | |
lead to a parallel upscaling of the workforce across the UK. The council | :58:28. | :58:37. | |
should be tasked with this and take the objective forward. Universal | :58:38. | :58:40. | |
broadband is something that should have been done years ago. I welcome | :58:41. | :58:44. | |
the fact the government has finally reached the conclusion that it | :58:45. | :58:48. | |
should be introduced. It needs to work with industry to look at the | :58:49. | :58:52. | |
best way forward. To work with Ofcom to secure the way forward and make | :58:53. | :58:56. | |
sure the investment that is taken forward is used for the benefit of | :58:57. | :59:02. | |
upscaling our young people and for providing the type of service across | :59:03. | :59:06. | |
the UK that all businesses in today's world need to have. I would | :59:07. | :59:13. | |
just remind people, up to ten minutes, no more. I am grateful for | :59:14. | :59:20. | |
this opportunity to interview to this important debate. I had to make | :59:21. | :59:23. | |
two or three recommendations that I hope will be useful to my right | :59:24. | :59:27. | |
honourable friend the Minister responsible for this area. I don't | :59:28. | :59:29. | |
particular you want to do well on the past but after the previous | :59:30. | :59:34. | |
speech, it is a bubbly worth putting some of the points that have been | :59:35. | :59:39. | |
made in context. In terms of the Labour Party's promised to deliver | :59:40. | :59:44. | |
two megabits by 2012, we don't know whether that would have been | :59:45. | :59:48. | |
fulfilled. It was based on a highly questionable telephone tax which | :59:49. | :59:50. | |
would have seen a revolt from consumers. Winner have coverage at | :59:51. | :59:59. | |
99.22% at two megabits as the Labour Party ROM is. What he failed to | :00:00. | :00:02. | |
explain was the point of what happened in 2010 was that the new | :00:03. | :00:07. | |
government looked at the promise of two megabits and understood it would | :00:08. | :00:08. | |
not be nearly enough. What they want is a Superfast | :00:09. | :00:21. | |
connection of around 24 megabits to allow them to use the application we | :00:22. | :00:26. | |
regard as commonplace now. I'm grateful for my right honourable | :00:27. | :00:31. | |
friend giving way. While we are talking about accuracy, would he | :00:32. | :00:36. | |
agree that it is inaccurate to say the less economically wealthy areas | :00:37. | :00:41. | |
have been disadvantaged when the honourable gentleman's constituency | :00:42. | :00:45. | |
has 95% coverage in terms of Superfast and mine has just 78. My | :00:46. | :00:49. | |
honourable friend is of course correct. And I would say again that | :00:50. | :00:56. | |
the rural Superfast programme has been a great success and delivered | :00:57. | :01:01. | |
access to almost 5 million homes. The money invested by Government | :01:02. | :01:05. | |
will be paid by, because of the contracts, the honourable gentleman | :01:06. | :01:09. | |
mentioned he persuaded Virgin to come to his constituency, they're | :01:10. | :01:17. | |
investing ?3 million in investing. The point I want to make is that I'm | :01:18. | :01:22. | |
sick and tired of people talking this country down. And pretending | :01:23. | :01:27. | |
that we are in some kind of digital desert and the latest culprit and | :01:28. | :01:34. | |
I'm astonished the Government aloud this to happen is Lord Adonis a | :01:35. | :01:39. | |
Labour peer, using the platform of his position... Not any more. An | :01:40. | :01:45. | |
ex-Labour peer, but we know where his sentiments lie, using the | :01:46. | :01:51. | |
national infrastructure commission to claim we have worse mobile | :01:52. | :01:56. | |
broadband than Peru. He based on one set of analysis by a company called | :01:57. | :02:05. | |
Open Signal, that allows people to down load an app and there are | :02:06. | :02:11. | |
45,000 people using the Open Signal app. Most analysts wouldn't go near | :02:12. | :02:18. | |
a country unless they had data from at least 25,000 users and one | :02:19. | :02:23. | |
company in Peru does not even provide 4G. Better to look at a | :02:24. | :02:28. | |
company which points out that we have the fastest down load speed and | :02:29. | :02:36. | |
4G of any country in Europe. Almost double the next best in the EU five. | :02:37. | :02:42. | |
They say the United Kingdom again has the fastest average mobile | :02:43. | :02:47. | |
connection speed, up from 23.1 megabits. We have between 82 and 93% | :02:48. | :03:01. | |
household coverage for 4G and 76% of mobile subscriberses have 4G. That | :03:02. | :03:06. | |
is double the next best company. And we have companies like Amazon | :03:07. | :03:11. | |
investing in cloud services and we lead the world in e-commerce. If we | :03:12. | :03:19. | |
are a digital desert as Lord Adonis said, how can we lead on this? I | :03:20. | :03:27. | |
would urge that my honourable friend gives Lord Adonis a dressing down | :03:28. | :03:32. | |
and to check his facts and not promote his report pretending we | :03:33. | :03:36. | |
live in a digital desert. I am grateful. I have the table on my | :03:37. | :03:45. | |
machine. Whereas the UK has a sxoer of -- score of 13 for international | :03:46. | :03:53. | |
connection, Peru has 4.4. I'm grateful for my honourable friend's | :03:54. | :03:58. | |
intervention. So point, apart from the dressing down of Lord Adonis at | :03:59. | :04:04. | |
the bar of the House of Commons, my point policy point would be that I | :04:05. | :04:11. | |
tried as a minister to get a comprehensive data analysis of | :04:12. | :04:15. | |
broadband connections, because too many independent reports are knock | :04:16. | :04:19. | |
about which people can use to make their own partisan points. What we | :04:20. | :04:30. | |
need is Ofcom to collate the reports, because often Ofcom's data | :04:31. | :04:34. | |
is often six months to a year out of date. We need one comprehensive UK | :04:35. | :04:43. | |
digital report published every year by Ofcom, incorporating the | :04:44. | :04:47. | |
independent research. I took refuge in the analysis undertaken pi Think | :04:48. | :04:53. | |
Broad banned and I would say to any member if they want to see how many | :04:54. | :04:58. | |
connections they have in their constituency, go on to the Think | :04:59. | :05:08. | |
Broadband area. Having attacked Lord Adonis, let my say I thought his | :05:09. | :05:15. | |
report was excellent! Despite his pathetic attempts to promote it by | :05:16. | :05:20. | |
putting out misleading analysis of the digital position of the country, | :05:21. | :05:25. | |
the recommendations were spot on. Not least the recommendation that my | :05:26. | :05:29. | |
honourable friend the minister's empire should be expanded. I tried | :05:30. | :05:34. | |
to expand my empire when I was a minister, I failed. He is ten times | :05:35. | :05:40. | |
more talented, ten times more Superfast and it is right under him | :05:41. | :05:45. | |
we should bring together all digital projects. It is a scandal we don't | :05:46. | :05:56. | |
have broadband on trains. And that the Home Office is in charge of | :05:57. | :06:03. | |
emergency services network. It is a scandal we don't have it on the | :06:04. | :06:07. | |
roads. I can't think of anyone more talented than my honourable friend. | :06:08. | :06:15. | |
The third recommendation, we have something called broadband delivery | :06:16. | :06:20. | |
UK, the clue is in the title. The D is for delivery. And we need to | :06:21. | :06:24. | |
under my honourable friend the minister, who is talented enough to | :06:25. | :06:28. | |
oversee a large organisation like this, is to turn broadband delivery | :06:29. | :06:32. | |
UK into an organisation that works with local councils. It shouldn't be | :06:33. | :06:38. | |
left to the member for Wrexham to brow beat Virgin Media to deliver. | :06:39. | :06:46. | |
Broadband delivery should be working with Virgin and Openreach. So many | :06:47. | :06:51. | |
of the problems are down to appalling planning procedures. We | :06:52. | :06:56. | |
know how Chelsea wouldn't allow BT to upgrade the network, because it | :06:57. | :07:00. | |
didn't like the green box. I have had rows with council leaders in | :07:01. | :07:05. | |
London who didn't like the people at Openreach and I have had Telecoms | :07:06. | :07:13. | |
companies say they wanted to deliver broad banned down -- broadband to | :07:14. | :07:19. | |
council houses. But so much is about bureaucracy. The Government has | :07:20. | :07:25. | |
already shown how forward looking it now is under the stewardship of this | :07:26. | :07:31. | |
brilliant minister and I will tell you why its after I have taken this | :07:32. | :07:38. | |
noisy intervention! If I could just interrupt the self praise for one | :07:39. | :07:43. | |
moment. I hang on the former minister's every word and I'm | :07:44. | :07:48. | |
worried, because he said three points, the second one was give his | :07:49. | :07:56. | |
replacement more powers, the third was give the UK more powers, I | :07:57. | :08:01. | |
escaped the first one. I'm sure it would be earth shattering, what was | :08:02. | :08:09. | |
the first recommendation? It would be. Right honourable? Paul Edward | :08:10. | :08:22. | |
Baty PC, I think your father was a peer. Thank you. The honourable | :08:23. | :08:27. | |
gentleman has given me a chance to rehearse my entire speech again. Let | :08:28. | :08:34. | |
me give you the edited highlights. One, one annual robust data analysis | :08:35. | :08:39. | |
of broadband fixed mobile connections. Two, more power for my | :08:40. | :08:46. | |
ministerial friend the honourable gentleman member for Sussex, Surrey, | :08:47. | :08:52. | |
Sussex. More power for broadband delivery UK to help councils | :08:53. | :08:59. | |
navigate the bureaucracy of council and finally, I would say how forward | :09:00. | :09:06. | |
looking the the Government has become, thanks to the minister. I | :09:07. | :09:11. | |
would endorse the proposals to invest money into planning 5G | :09:12. | :09:16. | |
networks. Let's be satisfied with where we are, we had a rural | :09:17. | :09:21. | |
programme that delivered what it said on the tin and rightly now the | :09:22. | :09:26. | |
Government is pushing for the next phase, fieb tore the premises and -- | :09:27. | :09:32. | |
fibre to the premises and let's start planning for a gig abit | :09:33. | :09:36. | |
Britain. It is a pleasure to follow the honourable gentleman and he and | :09:37. | :09:41. | |
I have have had some knock about on certain issues and he has created in | :09:42. | :09:46. | |
this debate, the festive spirit. I wanted to start by wishing you and | :09:47. | :09:54. | |
all the staff of Parliament a merry Christmas and a prosperous 2017. I'm | :09:55. | :10:00. | |
not going to talk about darkest Peru, but brightest Anglesey in my | :10:01. | :10:05. | |
speech as I proceed. I am going to talk not about the 95% that is | :10:06. | :10:14. | |
always talked about, but the 5% who are not expected to get superfast | :10:15. | :10:21. | |
broadband in initial roll out. They're usually the once without gas | :10:22. | :10:27. | |
mains and will struggle to get a mobile signal of 3-G, let alone 4G | :10:28. | :10:39. | |
and talk of 5F. The 5% won't get smart meters, because they require a | :10:40. | :10:45. | |
mobile signal. These are the foregovernmenten 5% and O'O'-- - | :10:46. | :10:50. | |
forgotten 5%. The major projected start by promising a 95% threshold. | :10:51. | :10:58. | |
I think we should be talking about 100% and if it the is difficult, | :10:59. | :11:03. | |
let's deal with the areas, rather than allowing this threshold of 95% | :11:04. | :11:08. | |
every time a major project and roll out. It is time to be more inclusive | :11:09. | :11:15. | |
and time to be more universal. So let's talk about those 100%. The 5% | :11:16. | :11:23. | |
that I'm talking about actually pay more for their heating and other | :11:24. | :11:27. | |
utilities the. And they pay and I think this is an important point, | :11:28. | :11:34. | |
they pay the same as anybody who gets full 4G coverage. And they | :11:35. | :11:44. | |
should be treated the same. These people often are in periphery and | :11:45. | :11:50. | |
rural areas. My constituency is on the periphery of Wales and | :11:51. | :11:55. | |
predominantly rural. And people, yes, choose to live there and choose | :11:56. | :11:59. | |
to visit it, people choose to move into the area and they're very | :12:00. | :12:06. | |
welcome in North West Wales, as you know Mr Deputy Speaker as a regular | :12:07. | :12:14. | |
visitor, I I'm sure you have difficulty in pick up broadband and | :12:15. | :12:19. | |
a mobile signal. I have been arguing that in the 21st Century we should | :12:20. | :12:25. | |
have 21st Century technology across the United Kingdom. I'm going to | :12:26. | :12:30. | |
divert somewhat from is in consensual after the last member and | :12:31. | :12:36. | |
remind him as my honourable friend from Wrexham did about the previous | :12:37. | :12:42. | |
Labour Government's promise to deliver universal service obligation | :12:43. | :12:46. | |
by 2012. And I recall at the time when this Government or the | :12:47. | :12:51. | |
coalition Government came in in 2010, arguing for this and being | :12:52. | :12:56. | |
told A it wasn't ambitious enough, secondly it wasn't possible and then | :12:57. | :13:02. | |
all of a sudden last year about this time, the former Prime Minister, | :13:03. | :13:06. | |
David Cameron, stood up and said, I don't think he even consulted with | :13:07. | :13:09. | |
the minister at the time, that we are going to have universal service | :13:10. | :13:17. | |
obligation by 2020. A complete U-turn, which I welcomed. It | :13:18. | :13:24. | |
wasn't... Yes of course. Labour promised 100% cover of 2 megabits, | :13:25. | :13:29. | |
not a universal service obligation. That allows somebody who doesn't | :13:30. | :13:34. | |
have broadband to demand it. The Prime Minister had indeed consulted | :13:35. | :13:39. | |
with ministers. He is leading with his chin, if he checks Hansard he | :13:40. | :13:43. | |
will have said the opposite on many occasions. He will have said it is | :13:44. | :13:47. | |
not possible, and that they're not going deliver it. And it is not just | :13:48. | :13:52. | |
their ambition, but it is actually their flagship policy. So tef turned | :13:53. | :13:57. | |
-- they have turned and I welcome that. I want to see that flagship | :13:58. | :14:03. | |
policy come in as soon as possible. I had a meeting with service | :14:04. | :14:10. | |
providers with BT open Reach and with local constituents and | :14:11. | :14:13. | |
businesses who were finding it difficult to operate, because of the | :14:14. | :14:19. | |
poor broadband coverage. The CEO of BT Openreach agreed to visit my | :14:20. | :14:23. | |
constituency to see the problems and the challenges and I have been out | :14:24. | :14:27. | |
with engineers and I do understand that the issues that they have to | :14:28. | :14:33. | |
deal with. But I don't accept in the 21st Century that we can put a man | :14:34. | :14:39. | |
on the moon, that I can taught to my -- talk to my daughter in Australia. | :14:40. | :14:43. | |
Sorry? The minister wants to intervene? No, I'm happy for him to | :14:44. | :14:49. | |
do it. But we can't get a decent areas. In areas like the Faroe | :14:50. | :14:55. | |
Islands you can get 100% coverage. If there is a political will, then | :14:56. | :15:01. | |
it is possible to do it. So I'm at one with the new minister, the | :15:02. | :15:05. | |
honourable gentleman, when he brought in his digital economy bill | :15:06. | :15:09. | |
and I'm with him, but I have a few questions for him. And he has been | :15:10. | :15:15. | |
blown up as this great successor to the previous minister and he has a | :15:16. | :15:20. | |
real challenge to live up to his reputation. I want him to go further | :15:21. | :15:25. | |
and tell us thousand roll out of universal broadband is going to | :15:26. | :15:29. | |
work, because all we hear is words at this moment. Who is going, who is | :15:30. | :15:35. | |
Ofcom going to ask to roll it out? Are we going to go to market forces | :15:36. | :15:39. | |
that have failed many areas so far when it comes to mobile? | :15:40. | :15:45. | |
I have had dozens of mobile operators, asking if I want the | :15:46. | :15:53. | |
connection, but when I told them where I live, they cannot. I want to | :15:54. | :16:00. | |
know from this digital bill, what legislation is going to come in, it | :16:01. | :16:09. | |
is important. I am welcoming the digital economy bill, moving forward | :16:10. | :16:18. | |
for the digital age. I want to offer the new Minister for the digital | :16:19. | :16:26. | |
economy an offer I gave the previous one. My constituency, on the | :16:27. | :16:35. | |
periphery, the rural, to be a pilot scheme. I am sure that working with | :16:36. | :16:41. | |
these private companies, we could deliver food coverage. We only have | :16:42. | :16:48. | |
79.9%. Superfast broadband. And we have got 14%, I will check the | :16:49. | :16:56. | |
figures... I don't want to get it wrong. Ultra fast, 6.4%. 14.5% below | :16:57. | :17:10. | |
speeds we call super fast broadband. I think it is a challenge for the | :17:11. | :17:16. | |
country as a whole, and my constituency. I support the | :17:17. | :17:20. | |
universal service obligation, I support this government's intention | :17:21. | :17:25. | |
to have that for 2020. And I know that the minister is a decent | :17:26. | :17:35. | |
person, give a gift to the people and say we will look at the I was | :17:36. | :17:40. | |
Anglesey, a pilot scheme. I pay tribute to my right honourable | :17:41. | :17:55. | |
friend, for Skegness, opening this debate. My constituency, Cotswold, | :17:56. | :18:08. | |
one of the most rural. I called on David Cameron to honour the | :18:09. | :18:11. | |
commitment that everyone should have access, by the end of this | :18:12. | :18:16. | |
Parliament. I am welcoming the Chancellor's Autumn Statement, the | :18:17. | :18:20. | |
deployment of over 1 billion, to boost broadband speeds and help the | :18:21. | :18:24. | |
digital infrastructure fund. I am hopeful that will provide the | :18:25. | :18:29. | |
universal service obligation. Mr Deputy Speaker, it is evident today | :18:30. | :18:33. | |
that everybody needs good broadband speed. It has almost become as | :18:34. | :18:39. | |
important a utility as water and electricity. Representing my | :18:40. | :18:45. | |
constituency, it would be useful to illustrate the importance. The | :18:46. | :18:50. | |
connection statistics for farmers, poor reading. 30% of British | :18:51. | :19:07. | |
farmers, not receiving fibre-optic, and two megabytes per second, below | :19:08. | :19:12. | |
the national average of 22.6. They require a fast connection for a | :19:13. | :19:18. | |
number of tasks, vehicle registration, animal registration, | :19:19. | :19:21. | |
and increasingly all small businesses in this country are going | :19:22. | :19:35. | |
to have two file tax affairs online. By their nature, single farm | :19:36. | :19:38. | |
payments require large data to be transferred. If the government wants | :19:39. | :19:43. | |
to support the 212,000 farms it has to take that seriously. I am | :19:44. | :19:48. | |
welcoming the digital economy bill, that could provide the framework to | :19:49. | :19:52. | |
ensure that the UK could become the best connected country. But it has | :19:53. | :19:58. | |
to introduce rural proof to legislation. It is clear that the | :19:59. | :20:02. | |
obligation, introducing speeds of ten megabytes, it is obsolete even | :20:03. | :20:10. | |
before it is introduced. The minimum EU standard should be 30. And world | :20:11. | :20:19. | |
standards, moving to 100. We have got to be ambitious and inventive, | :20:20. | :20:28. | |
all the developments should have two installed superfast broadband. As my | :20:29. | :20:32. | |
right honourable friend, the previous minister, said we should be | :20:33. | :20:36. | |
more inventive with these major public infrastructure projects. | :20:37. | :20:38. | |
Having to install superfast broadband. But as my right | :20:39. | :20:42. | |
honourable friend said, good progress at Gloucestershire. Praise | :20:43. | :20:50. | |
him for what he did for my constituency. I have consistently | :20:51. | :20:53. | |
campaigned for greater broadband at my constituency, supporting private | :20:54. | :21:00. | |
businesses to receive installation and public investment. | :21:01. | :21:03. | |
Gloucestershire County Council, has seen almost 40,000 homes at my | :21:04. | :21:09. | |
constituency received superfast broadband over these two phases | :21:10. | :21:18. | |
since 2014. This has been founded through the County Council, and | :21:19. | :21:30. | |
DMCS, almost 28 million. The third phase is soon to begin. Fill any | :21:31. | :21:33. | |
gaps. And hopefully give my constituents the reliable | :21:34. | :21:38. | |
connection. In 2010, the Coalition Government announced that Britain | :21:39. | :21:45. | |
would have the best superfast broadband network in Europe by 2012. | :21:46. | :21:51. | |
But this was postponed to 2015, the less ambitious aim of the fastest | :21:52. | :22:01. | |
broadband of any EU country. I have quoted the tables, relating the | :22:02. | :22:10. | |
United Kingdom to Peru. At those tables, is 12th. Britain and | :22:11. | :22:15. | |
considering that we the fifth largest economy, we cannot be | :22:16. | :22:20. | |
complacent about broadband provision. As with the introduction | :22:21. | :22:24. | |
of any utility, cost analysis has to be considered. According to the | :22:25. | :22:28. | |
government broadband impact study, carried out at 2013, at the | :22:29. | :22:33. | |
availability of faster broadband would add around ?17 billion to the | :22:34. | :22:41. | |
economy by 2024. The bulk of this, comes from productivity. That is | :22:42. | :22:43. | |
something that the Chancellor was keen to stress that we need to | :22:44. | :22:49. | |
improve at the Autumn Statement. And also, significantly, it safeguards | :22:50. | :22:53. | |
employment in areas that otherwise would be left at an unfair | :22:54. | :23:04. | |
advantage, light, like Wrexham. And also, the environmental aspect. 1.4 | :23:05. | :23:18. | |
billion annual commuting by car, and 1 billion kilowatt hours of | :23:19. | :23:25. | |
electricity, could be saved by the universal service obligation. All | :23:26. | :23:29. | |
these savings equates to one point, the ceiling million tonnes of | :23:30. | :23:36. | |
carbon. As I have stated at the beginning of this, I strongly | :23:37. | :23:38. | |
support the digital infrastructure fund, included in the Autumn | :23:39. | :23:43. | |
Statement. This investment, however, would be diminished if there is not | :23:44. | :23:51. | |
a blanket improvement, to improve mobile phone signal across the | :23:52. | :23:55. | |
country. Although the introduction of 5G has been warmly welcomed, | :23:56. | :24:03. | |
still swathes of Britain, particularly rural areas, who do not | :24:04. | :24:10. | |
get adequate 3G. Something must be done. The so-called not spots should | :24:11. | :24:19. | |
be a thing of the past. At the Cotswold, many villagers are | :24:20. | :24:23. | |
notorious for bad mobile phone signal. And the A41, 433, going | :24:24. | :24:34. | |
going, through my constituency, I always know that my mobile phone is | :24:35. | :24:38. | |
going to cut out. In this country, we should be able to do something | :24:39. | :24:44. | |
about that. The mobile infrastructure policy is crucial in | :24:45. | :24:47. | |
tackling this unacceptable problem. 20% of the United Kingdom affected | :24:48. | :24:54. | |
by these not spots. If you have got good broadband infrastructure and | :24:55. | :24:57. | |
you can then solve the mobile phone infrastructure. Vodafone, EE, 02, | :24:58. | :25:08. | |
are going to be sharing masts. Including seven in my constituency. | :25:09. | :25:15. | |
World moving on. I recently met one of the major Chinese firms, ZTE, | :25:16. | :25:25. | |
coming from a standing start in this country from nothing. BT, this does | :25:26. | :25:34. | |
not bode well. Over reliance on outdated cooper. They must adapt. | :25:35. | :25:41. | |
Otherwise simply going to go out of business. The danger that the | :25:42. | :25:44. | |
government and regulators need to be mindful that when broadband and good | :25:45. | :25:49. | |
mobile phone coverage are provided by companies with bespoke solutions, | :25:50. | :25:56. | |
you find that some of the smaller companies increase the cost to | :25:57. | :26:00. | |
customers over the cost of inflation. This is a scourge that | :26:01. | :26:09. | |
the Minister must look at with regulators. I want to conclude by | :26:10. | :26:12. | |
encouraging all the parties, nationally and locally, private and | :26:13. | :26:19. | |
public, to proceed as rapidly as possible to improve mobile phone | :26:20. | :26:23. | |
coverage. The universal service obligation is entirely correct at | :26:24. | :26:28. | |
creating legal requirements to such a crucial service. We must be | :26:29. | :26:32. | |
ambitious and this country, internet coverage and speed, if we wish to | :26:33. | :26:38. | |
tap into economic potential to export more goods and services, not | :26:39. | :26:43. | |
allow rival countries to overtake us. Mr Speaker, as this will be the | :26:44. | :26:47. | |
last contribution in the house before Christmas, may I wish you and | :26:48. | :26:51. | |
all of the house and the staff, especially my own staff, all | :26:52. | :27:04. | |
families, the peaceful Christmas. Can I also congratulate the | :27:05. | :27:07. | |
honourable member for Skegness, for securing this important debate. I | :27:08. | :27:15. | |
was struck by the speech by the right honourable member for the | :27:16. | :27:19. | |
Cotswold, underlining some of the points that I want to make. | :27:20. | :27:25. | |
Particularly for the position of rural Scotland. Some of his words | :27:26. | :27:38. | |
about mobile connectivity, possibly hollow with my constituents. It is | :27:39. | :27:44. | |
Christmas, so I want to welcome these moves by the government to | :27:45. | :27:49. | |
provide digital infrastructure but it is important to state that we do | :27:50. | :27:54. | |
not believe it goes far no. -- enough. It should have done so much | :27:55. | :28:02. | |
more. Providing the background and economic growth among those taking | :28:03. | :28:13. | |
-- this time of uncertainty. We want Scotland and Scottish public | :28:14. | :28:17. | |
services to digitally skilled workforces, and the SNP government | :28:18. | :28:29. | |
is active on this. We talked about 100% commitment and that is what is | :28:30. | :28:37. | |
happening and Scotland. It far outstrips the United Kingdom plans, | :28:38. | :28:39. | |
limited to the universal service obligation, just ten megabytes per | :28:40. | :28:47. | |
second. Incidentally, that risks repeating the mistake of the past, | :28:48. | :28:52. | |
delivering the minimum requirement for today, when it should be looking | :28:53. | :28:59. | |
at tomorrow. And what is needed in. The SNP has brought forward | :29:00. | :29:01. | |
innovative amendments for the digital economy bill, we continue to | :29:02. | :29:06. | |
be concerned that the UK Government's unwillingness to engage | :29:07. | :29:12. | |
shows a lack of genuine commitment to extending broadband coverage. Our | :29:13. | :29:17. | |
ambition for Scotland and Scottish public services, we want a digitally | :29:18. | :29:22. | |
skilled workforce, and digital connectivity is crucial and critical | :29:23. | :29:25. | |
to opening up opportunities at every part of Scotland. That is going to | :29:26. | :29:29. | |
be reflected at the other nations. And a report from Deloite, has made | :29:30. | :29:37. | |
it clear that of Scotland was going to be a digital world leader, GDP | :29:38. | :29:44. | |
could increase by 14 billion, generate many more jobs. It would | :29:45. | :29:52. | |
also improve health outcomes, and helping to end the digital divide. | :29:53. | :29:57. | |
Particularly for the communities. But to achieve this, we would have | :29:58. | :30:01. | |
to address the shortage in specialist digital skills, risking | :30:02. | :30:05. | |
becoming a bottleneck. It is an immediate demand for women and men, | :30:06. | :30:10. | |
with strong and specialist skills, side-by-side with the need to | :30:11. | :30:14. | |
develop the broader pay claim overtime. | :30:15. | :30:17. | |
The Scottish Government is working to meet the challenges set out in | :30:18. | :30:24. | |
the investment plan, raising awareness especially among girls and | :30:25. | :30:29. | |
young women with a curriculum that is relevant from school to | :30:30. | :30:32. | |
university and continuing to create new path ways into new and changing | :30:33. | :30:42. | |
jobs. As I mentioned, the SNP brought forward innovative | :30:43. | :30:44. | |
amendments to the digital economy bill, but we are concerned that they | :30:45. | :30:48. | |
were not taken up. The Secretary of State could have introduced a | :30:49. | :30:55. | |
voucher scheme to allow end user access other than that supplied by | :30:56. | :31:02. | |
the owner of the universal service order that. Would have gone some way | :31:03. | :31:07. | |
to address the issues from the member in his opening speech and I | :31:08. | :31:11. | |
think it should still be considered. So I would hope that he would even | :31:12. | :31:17. | |
at this late stage look how he might accommodate that. As I said, that | :31:18. | :31:22. | |
would provide a replacement for the previous UK government connection | :31:23. | :31:30. | |
scheme which ran from 2013 to 2015 and encouraged SMEs to take up | :31:31. | :31:37. | |
superfast broadband and helped many small and medium sized business t. | :31:38. | :31:42. | |
He could extent the right of consumers to have the same right of | :31:43. | :31:47. | |
service for contracts as those with fixed broadband. Yet, he did not. | :31:48. | :31:55. | |
Rural Scotland's poor rural coverage stems from Westminster treating | :31:56. | :31:59. | |
rural Scotland as an after thought. While I give guarded welcome to the | :32:00. | :32:05. | |
5G support, here too there is a lack of ambition. The take up of smart | :32:06. | :32:10. | |
phones and tablets have led to large growth in demand for services. For | :32:11. | :32:17. | |
example, between 2011 and 2015 mobile data traffic in the UK | :32:18. | :32:25. | |
increased by 710%. Analysis Mason forecast by 2030 levels of mobile | :32:26. | :32:32. | |
traffic could be more than 45 times greater than in 2014. Rural | :32:33. | :32:38. | |
Scotland's mobile connectivity is struggling, because we have seen the | :32:39. | :32:45. | |
licensing of mobile spectrum used by the Government as a way of making | :32:46. | :32:50. | |
money, raer thn than infrastructure development. In the UK, the 3-G | :32:51. | :32:57. | |
spectrum and 4G options raised billions for the Treasury. Other | :32:58. | :33:03. | |
countries have sought to prioritise greater coverage first. It required | :33:04. | :33:10. | |
95% for each nation within the UK and that contrasts with the German's | :33:11. | :33:21. | |
approach. They required an 98% coverage, but needed 97% coverage of | :33:22. | :33:33. | |
each of the federal states. The consumer magazine Which found | :33:34. | :33:36. | |
Scotland, Wales and south-west England are the regions with the | :33:37. | :33:43. | |
lowest access to mobile data with access less than 80% of the time. | :33:44. | :33:50. | |
That is a shock figure. As of debt 2015, half of 48% of Scotland's land | :33:51. | :33:54. | |
mass had no data coverage whatsoever. Now reliable connections | :33:55. | :34:03. | |
support growth and productivity, efficiency and labour force | :34:04. | :34:08. | |
participation and that is why the SNP Scottish Government have made | :34:09. | :34:14. | |
progressive pledges on expanding fixed line broadband. The action | :34:15. | :34:18. | |
means we are on track to delivering fibre access to at least 95% of | :34:19. | :34:23. | |
premises in Scotland by 2017 and working with mobile operators to | :34:24. | :34:28. | |
improve and increase 4G coverage, including using the dualling of the | :34:29. | :34:36. | |
A t 9 to increase it to put in operations four 4G -- for 4G is | :34:37. | :34:44. | |
helping. All four mobile operators will provide 98% of premises with | :34:45. | :34:50. | |
indoor 4G coverage. But the Scottish Government has less control over | :34:51. | :34:56. | |
this. They remain reserved to Westminster. Let me conclude by | :34:57. | :35:02. | |
saying that rural Scotland must not be an after thought again. As we | :35:03. | :35:09. | |
move on to 5G the UK Government must and should prioritise rural areas as | :35:10. | :35:15. | |
part of the 5G licence spectrum option. We have two speakers to get | :35:16. | :35:26. | |
in before half past. Thank you. I would like to thank my honourable | :35:27. | :35:31. | |
friend for Boston and Skegness for bringing forward the debate. It is a | :35:32. | :35:35. | |
pleasure to follow the member for Inverness who said he was now in | :35:36. | :35:41. | |
festive mode, I would say for the sake of the family, step it up a bit | :35:42. | :35:53. | |
before next Saturday! LAUGHTER. Now, you will see rapidly why the | :35:54. | :35:57. | |
ambitions I have, because much of what was said by the honourable | :35:58. | :36:01. | |
gentleman and the honourable gentleman, the member for the | :36:02. | :36:06. | |
Cotswolds it that their areas are badly served. I too have those | :36:07. | :36:11. | |
problems. I too have issues of businesses not getting connectivity | :36:12. | :36:18. | |
and so on. But I am also the neighbour to the honourable | :36:19. | :36:22. | |
gentleman sitting on front bench. So we share roads that go through | :36:23. | :36:26. | |
villages that sit next door to one another. And we too have these | :36:27. | :36:30. | |
problems. So I would like to point out he knows only too well how | :36:31. | :36:36. | |
difficult it is to deliver in rural areas. And as some of our post | :36:37. | :36:42. | |
codes, mine in particular, have Ofcom writing about them, Ofcom | :36:43. | :36:47. | |
doesn't provide any information on this, because the speeds are so | :36:48. | :36:51. | |
poor. I think we are more than aware that there needs to be work done on | :36:52. | :36:58. | |
this. But I am too interested in what exactly that is that legal | :36:59. | :37:03. | |
right to broadband means and to understand a bit more explicitly how | :37:04. | :37:08. | |
as the digital economy bill moves forward and we are rolling out the | :37:09. | :37:13. | |
universal service obligation exactly what that means. Now, I welcome that | :37:14. | :37:19. | |
broadband universal service obligation and I was pleased to hear | :37:20. | :37:25. | |
the minister saying that the same thing would be happening for mobile | :37:26. | :37:31. | |
connectivity. Better broadband is on track to deliver % that is a -- 96%. | :37:32. | :37:38. | |
However, in my constituency, I will only reach something in the upper | :37:39. | :37:43. | |
80s. That is still will leave a enormous number of my constituents | :37:44. | :37:48. | |
without mobile and broadband connectivity, a recent survey that I | :37:49. | :37:50. | |
sent to the minister that I collected in the last six weeks, | :37:51. | :37:56. | |
shows that 55% of people don't have adequate broadband coverage. My own | :37:57. | :38:01. | |
coverage in the constituency is 0.4. You can't bank. The Government is | :38:02. | :38:07. | |
expecting people to do more and more online. Do their taxation, returns, | :38:08. | :38:13. | |
register for their cars, etc, etc, if you cannot get on line, or if | :38:14. | :38:18. | |
your connection drops off, it is very hard to do and as we move | :38:19. | :38:24. | |
forward, this should be the fourth utility. Rural communities are more | :38:25. | :38:32. | |
affected than most. Farmers need that connectivity not only for their | :38:33. | :38:37. | |
health and safety, but in order to work with drones and topography that | :38:38. | :38:41. | |
allows them to seed their land as they want to. They need it for basic | :38:42. | :38:46. | |
payment schemes, which of which collapsed when they're trying to | :38:47. | :38:49. | |
enter the data. When they're doing it. We are trying to encourage | :38:50. | :38:55. | |
people to have rural businesses, if they don't have the connectivity, | :38:56. | :38:59. | |
people don't want go to their bed and break fast and enjoy what | :39:00. | :39:05. | |
Suffolk has to offer. There is the issue of health, using telemachines | :39:06. | :39:13. | |
and for example insulin pumps that update information. You can't do | :39:14. | :39:18. | |
that without connectivity. That affects people's health. Nobody | :39:19. | :39:23. | |
minds how connectivity is given to them, either on phones, or on | :39:24. | :39:28. | |
broadband. Ji thaws want it. -- they just want it. They don't want to | :39:29. | :39:35. | |
hear statistics, they want action. The survey indicated 56 of | :39:36. | :39:42. | |
respondents had difficulty with broadband, 50 said mobile was poor. | :39:43. | :39:53. | |
Bury St Edmunds has 4G 50 ors of the time. Can he show we are using some | :39:54. | :40:06. | |
initiative, using enterprise zones to reach areas. Could we also use | :40:07. | :40:12. | |
the churches' offer of masts on churches and could he consider that | :40:13. | :40:21. | |
Suffolk becomes the pilot scheme so that the A143, the worst coverage | :40:22. | :40:32. | |
road can be an example. People consider broadband to be the fourth | :40:33. | :40:38. | |
you till, such as they -- utility. People's lifestyle and expectations | :40:39. | :40:41. | |
have been geared to expect broadband and it is not a luxury, it is a | :40:42. | :40:48. | |
requirement. Few people have concept as to the journey of technology of | :40:49. | :40:53. | |
gas or water before it is presented. It is no different with broadband. | :40:54. | :40:59. | |
Consumers may not the technical details, but they know dirty water | :41:00. | :41:05. | |
is unacceptable. The technical babble belongs to technician and | :41:06. | :41:10. | |
they use it iron dloi speed up conversation -- ironically to speed | :41:11. | :41:13. | |
up conversations. They don't want excuses, they just want to do their | :41:14. | :41:21. | |
job. We have progressed from speeds of 56 Kiloh bits a second, through | :41:22. | :41:29. | |
to Wi-Fi services and the use of access. We no longer live in a world | :41:30. | :41:36. | |
where families crowd around the wireless to listen. Fans expect to | :41:37. | :41:41. | |
watch a movie and play games across the globe all at the same time. And | :41:42. | :41:47. | |
2006 BT introduced broadband services of up to 8 megabits a | :41:48. | :41:56. | |
second. Now many access 200. Ten years from now will we be able to | :41:57. | :42:02. | |
say our technology has advanced faster than the past ten years. Will | :42:03. | :42:12. | |
the internet be used to collect greater household items, or the | :42:13. | :42:15. | |
experience the next generation of virtual reality. But predicting the | :42:16. | :42:21. | |
future isn't easy. In the 60s, I was promised we would have jet packs. | :42:22. | :42:26. | |
But that didn't happen. The truth is we can only make educated guesses at | :42:27. | :42:33. | |
some of the uses. I definitely did not get mine. We can only make | :42:34. | :42:41. | |
guesses at some of the uses. But we can guarantee that ten Meg will not | :42:42. | :42:46. | |
cut it. It shows a staggering lack of ambition. Scotland's proposing | :42:47. | :42:53. | |
working up to 30. We are are still enlarging roads built in the 60s, | :42:54. | :42:57. | |
because we never foresaw the amount of traffic. We need to understand | :42:58. | :43:02. | |
that broadband strategy that we are developing will affect our | :43:03. | :43:09. | |
capabilities in 20 or 30 years. We have no execute not to build a -- no | :43:10. | :43:16. | |
excuse not to build a superhighway that should be built to be shared | :43:17. | :43:22. | |
and easily accessible for upgrades. The problem is not in t | :43:23. | :43:28. | |
laboratories, it is about digging up roads. Something that carries all | :43:29. | :43:35. | |
utility utility and each separate one would help. Last week people say | :43:36. | :43:40. | |
they were digging up the road before that the water board. Don't you guys | :43:41. | :43:46. | |
talk to each other. The answer is no, they don't. It to be too focus | :43:47. | :43:53. | |
on the immediate job. That lack of strategy has been very costly. Can | :43:54. | :44:01. | |
you take government say a USO of 10 megs is ambitious. I want the | :44:02. | :44:07. | |
Government to take responsibility for competition within the market | :44:08. | :44:10. | |
will lead to all the results we want. Many constituents are not | :44:11. | :44:15. | |
getting the best deal, because service providers have deemed areas | :44:16. | :44:22. | |
are not commercially viable and facilities and greater competition | :44:23. | :44:26. | |
may not lead to results op the ground. People are being left behind | :44:27. | :44:32. | |
and a broadband USO should be something exciting and represent | :44:33. | :44:37. | |
innovation and a drive to future. If we settle for ten meg a second, the | :44:38. | :44:48. | |
UK Government's USO will only be remembered as unsuitably slow | :44:49. | :44:53. | |
option. Scotland aims for Superfast and I think the member for | :44:54. | :44:57. | |
Inverclyde demonstrated why we will make that happen! Fantastic. I take | :44:58. | :45:05. | |
it I have ten minutes to make some points. I will quickly reflect the | :45:06. | :45:10. | |
debate. There are points I would like to cover. | :45:11. | :45:19. | |
Congratulations to the honourable member for Skegness. This fine | :45:20. | :45:28. | |
balancing act, calling for more, but not talking down his government. And | :45:29. | :45:36. | |
then, some interesting points. I agree with the right honourable | :45:37. | :45:44. | |
member for Wrexham, that devolved administrations are particularly | :45:45. | :45:53. | |
badly affected. Some members turned up, praised themselves, then solve | :45:54. | :46:00. | |
what was on Twitter. But some interesting points. I agree with the | :46:01. | :46:06. | |
need for digital, and the digital minister to have the higher profile | :46:07. | :46:10. | |
and more responsibility. I agree with the right honourable member for | :46:11. | :46:19. | |
Cotswold... Give way? That is a crucial point, we have the digital | :46:20. | :46:23. | |
economy minister, separate from the strategy department, and the two of | :46:24. | :46:29. | |
them have to work hand in hand. I struggle to think why that does not | :46:30. | :46:42. | |
work? Just like telephones and IT had been relegated as subdivisions, | :46:43. | :46:48. | |
it has been elevated to board level. And I think exactly the same should | :46:49. | :46:50. | |
happen with government when it comes to the digital. I would like to move | :46:51. | :46:57. | |
onto some of the specific I want to raise. I am sure we are all dying to | :46:58. | :47:05. | |
hear what the new minister has to say. Forced of all, I want to agree | :47:06. | :47:12. | |
that the USO is a good idea. I will agree with anything that puts more | :47:13. | :47:16. | |
money into infrastructure, connectivity. This is what the | :47:17. | :47:19. | |
government has said it intends to do, the design of the broadband USO | :47:20. | :47:24. | |
has to put people and businesses at its heart. In order to secure the | :47:25. | :47:28. | |
benefits of digital conductivity for as many people as possible, and as | :47:29. | :47:33. | |
quickly as possible. I agree with that ambition. I am going to go on | :47:34. | :47:40. | |
to question if we are on the right track. I also agree, to a point, | :47:41. | :47:44. | |
with the idea that the government has set within its own documents, | :47:45. | :47:53. | |
that it is a long-standing principle dating back over three decades. But | :47:54. | :47:56. | |
we are not talking about simple telecoms. Telephany was binary. | :47:57. | :48:06. | |
Works or it does not. And broadband is more complex than that. I read it | :48:07. | :48:14. | |
knows that the government, DCMS, Ofcom understand that. The document | :48:15. | :48:17. | |
produced talks about uploading, downloading, latency, and other | :48:18. | :48:24. | |
critical factors. But fundamentally, still choices to be made in terms of | :48:25. | :48:31. | |
the design of this universal service obligation. The Ofcom summary of | :48:32. | :48:37. | |
responses highlights two paths open to the government. It can be covered | :48:38. | :48:46. | |
by two groups, those who have the vision for the more specialised | :48:47. | :48:50. | |
service, and secondly the belief that people and businesses simply | :48:51. | :48:54. | |
need the safety net. Are we talking about the version or the safety net? | :48:55. | :49:03. | |
My fear... In fact, it is clear that the government has talked about | :49:04. | :49:10. | |
option two, the safety net. We can consider what the USO is going to | :49:11. | :49:16. | |
look like on the current path. Ten mg specified. We can argue if that | :49:17. | :49:22. | |
is the right speed, I think it shows a lack of ambition, but we have | :49:23. | :49:28. | |
industry players who say it is. I think the government has got to | :49:29. | :49:34. | |
raise the bar, particularly given the recent announcement that the | :49:35. | :49:39. | |
Autumn Statement. And ten mg would quickly be out of date. I think what | :49:40. | :49:48. | |
we have seen, I will... Ten mg can become a lot less when it is used | :49:49. | :49:53. | |
over old-fashioned copper wires. So we need the superfast | :49:54. | :50:02. | |
infrastructure, fibre. We are following the sum or part, -- | :50:03. | :50:10. | |
similar path, it is pragmatic, about how much we can do for the money, | :50:11. | :50:15. | |
rather than the version about what we want. Having the fundamental, | :50:16. | :50:19. | |
critical infrastructure. And I think we have the challenge, the ability | :50:20. | :50:25. | |
for the USO to be upgraded. Yes, it is going to be reviewed. Some | :50:26. | :50:29. | |
excellent suggestions about the frequency. I have some serious | :50:30. | :50:33. | |
doubts about how that is going to work. Before I come to that, we can | :50:34. | :50:43. | |
talk about the telecoms elephant in the room. BT. More one provider that | :50:44. | :50:48. | |
said they are going to do the USO. It is a danger, if I can use that | :50:49. | :50:59. | |
word, it is going to be given to BT. Is that the right thing? At my | :51:00. | :51:04. | |
constituency, not all the constituents would be enamoured by | :51:05. | :51:11. | |
that. BT and the submission today, it said something... Existing | :51:12. | :51:18. | |
technology, such as fibre to the Cabinet, and one can offer | :51:19. | :51:23. | |
comparable solutions for the ten mg service part would require for the | :51:24. | :51:27. | |
investment if the requirements increased significantly, eg more mg. | :51:28. | :51:38. | |
This highlights my point. When we settle for ten mg, what happens when | :51:39. | :51:43. | |
it gets upgraded to 30? What does the universal service mean? The | :51:44. | :51:50. | |
documents do hide what it means. Not it mean something that is cost | :51:51. | :51:59. | |
restraint, when the telephany USO. Line installed up to a cost of | :52:00. | :52:03. | |
?3,400. And then you hear the difference. Imagine that being | :52:04. | :52:09. | |
applied and constituencies. At the cost of broadband, significantly | :52:10. | :52:14. | |
higher than telephony. Imagine I am in need of that USO, upgrading to | :52:15. | :52:23. | |
ten mg. Maybe I pay, maybe I don't. What happens when we have two | :52:24. | :52:28. | |
upgrade? Pay again? I would prefer to have been at 30 first of all. The | :52:29. | :52:40. | |
government has choices. As I said before, it views as though they are | :52:41. | :52:43. | |
heading for the safety net. I think they need to look more ambitiously. | :52:44. | :52:49. | |
And actually, the Autumn Statement was a revelation. The Minister | :52:50. | :52:53. | |
announced that fibre was the future and we said hooray! The government | :52:54. | :53:02. | |
gets it! But actually, money where the mouth is? The broadband | :53:03. | :53:08. | |
investment fund. It was announced by the previous Chancellor. The talk of | :53:09. | :53:12. | |
that fibre spin. And what we have, ambition. If I could quickly point | :53:13. | :53:20. | |
to this Robert Kenny report, it challenges some of the assumptions | :53:21. | :53:27. | |
about fibre. It says pick what you put in fibre first. I think it lacks | :53:28. | :53:33. | |
ambition but it is correct then one regard. Fibre has more impact, at | :53:34. | :53:39. | |
rural. And from the government schemes, I see nothing that is going | :53:40. | :53:47. | |
to help rural areas. Fobbed off with ten mg. But should be getting fibre. | :53:48. | :53:58. | |
If I am sat with half, one... Transformational. The government has | :53:59. | :54:05. | |
to revisit the USO. And Mr Deputy Speaker, if I could make one final | :54:06. | :54:10. | |
but important point, about how this can be done. If we stay on the | :54:11. | :54:14. | |
current path, USO is going to mean absolutely nothing in Scotland. | :54:15. | :54:21. | |
Useless. We are aiming for 30 mg. And in the regions of England, | :54:22. | :54:24. | |
devolved administrations, it is going to mean very little. But we | :54:25. | :54:30. | |
save this USO. Can becoming more flexible. The universal service | :54:31. | :54:39. | |
opportunity, I have put forward the amendment for vouchers, and if we do | :54:40. | :54:46. | |
that then rerelease the power of these devolved administrations. I am | :54:47. | :54:49. | |
urging the government to get behind that idea. Fibre is the future for | :54:50. | :54:58. | |
rural. It is a pleasure to follow the member for the SNP, speaking | :54:59. | :55:03. | |
with passion on this subject. And I want to congratulate the right | :55:04. | :55:08. | |
honourable member for Boston and Skegness, bringing forward this | :55:09. | :55:13. | |
debate. The debate is welcome. The starting point for all the | :55:14. | :55:17. | |
honourable member as, clearly, everybody must share benefits. This | :55:18. | :55:23. | |
is an issue that the members have championed for many years. The | :55:24. | :55:26. | |
message has come out of the house, loud and clear, that broadband and | :55:27. | :55:32. | |
mobile phone coverage are not nice to have, but essentials. It was an | :55:33. | :55:38. | |
excellent overview of the debate from the right honourable member for | :55:39. | :55:40. | |
Skegness. But some important points. The need for the plurality from | :55:41. | :55:51. | |
providers, one size does not fit all. That the USO should be extended | :55:52. | :55:56. | |
to road and rail. And I would also add waterways. And we must have the | :55:57. | :56:03. | |
publication, of the level of detail. I want to add my commendation, for | :56:04. | :56:09. | |
the Ofcom act. My right honourable friend from Wrexham clearly | :56:10. | :56:15. | |
demonstrated areas left behind with investment. And the consequences of | :56:16. | :56:21. | |
failing to tackle those rural issues, the same as the country. And | :56:22. | :56:27. | |
digital exclusion does not just have implications for the economy but for | :56:28. | :56:30. | |
society and socially, people excluded in participating on the | :56:31. | :56:39. | |
internet of things. The right honourable member not back in his | :56:40. | :56:45. | |
pleas made two important points. Increased powers and promotion for | :56:46. | :56:51. | |
the right honourable gentleman, the Digital economy minister. Who could | :56:52. | :56:56. | |
disagree with that. Not least because that would mean promotion | :56:57. | :57:02. | |
from you as well. -- for me. The right honourable member for the | :57:03. | :57:12. | |
Cotswold may be important for the vote -- made the important point no | :57:13. | :57:19. | |
spots. About and the right honourable member for Inverness, it | :57:20. | :57:22. | |
was a passionate speech about digital skills. I hope when the | :57:23. | :57:25. | |
government finally produces the Digital strategy it is going to | :57:26. | :57:35. | |
address that. And Bury, dire levels of access at her constituency. | :57:36. | :57:41. | |
Shocking. The minister will want to address that, as his neighbouring | :57:42. | :57:46. | |
constituency. And the rate honourable member for Inverclyde, | :57:47. | :57:50. | |
the staggering lack of ambition for this USO. It is staggering. BDUK | :57:51. | :58:00. | |
estimates that as of March 2016, still 3.1 William premises without | :58:01. | :58:02. | |
the capability of receiving superfast broadband. This is | :58:03. | :58:07. | |
expected to reduce to over 1.9 million, by the time BDUK ends. But | :58:08. | :58:16. | |
5% of premises are still going to be incapable of receiving speeds of | :58:17. | :58:24. | |
10mg every second, and in Scotland Wales and Northern Ireland, it is | :58:25. | :58:30. | |
even higher. Rural UK, 24%. The government has been forced to revise | :58:31. | :58:35. | |
targets a number of times despite former minister's claims. And we may | :58:36. | :58:43. | |
not be the digital desert, but it was correct to warn against | :58:44. | :58:46. | |
complacency. We should be higher rock that international league | :58:47. | :58:50. | |
table. The announcement of the broadband investment fund, | :58:51. | :58:54. | |
championed by the former Chancellor at the Autumn Statement will take | :58:55. | :58:58. | |
the United Kingdom from the current 2% fibre coverage to just 7% by | :58:59. | :59:04. | |
2020. 2 million of the 27.1 million households. Fibre coverage is so | :59:05. | :59:13. | |
poor, the native kingdom is not even on the European league table. And | :59:14. | :59:17. | |
the native kingdom will finally have the same coverage that Latvia and | :59:18. | :59:24. | |
Lithuania achieved in 2012. It is correct that we are asking the | :59:25. | :59:30. | |
government questions about the roll-out of the universal service | :59:31. | :59:33. | |
obligations, monitoring closely. But we're yet to see the Ofcom report, | :59:34. | :59:38. | |
and consultation was not promising as it found little industry appetite | :59:39. | :59:44. | |
for delivering. For the process to be trusted, transparent and fair, | :59:45. | :59:50. | |
the information should be in the open, allowing as many providers to | :59:51. | :59:54. | |
participate to ensure that the playing field is as little as | :59:55. | :59:59. | |
possible. I am cautiously welcoming this intent. -- level. Regional | :00:00. | :00:06. | |
providers, smaller ones, using innovative technologies. But it is | :00:07. | :00:10. | |
cautious, given serious failures around BDUK. These failures have | :00:11. | :00:19. | |
left BT is the only supplier, condemned for not delivering | :00:20. | :00:25. | |
meaningful, accession -- competition. Community providers, | :00:26. | :00:31. | |
and those with innovative solutions are firmly part of the US or | :00:32. | :00:32. | |
process. There is a coalition of support for | :00:33. | :00:39. | |
a more ambitious USO. So we support the setting up of the USO through | :00:40. | :00:45. | |
secondary legislation. When it becomes outdated, which it will in | :00:46. | :00:52. | |
the near future, the member termed this digital inflation, I think the | :00:53. | :00:56. | |
minister should bear that in mind. We support the proposals for a Low | :00:57. | :01:00. | |
Pay Commission-style oversight of the level of the USO and we need | :01:01. | :01:05. | |
more detail today on how often and how it will be reviewed. As we have | :01:06. | :01:14. | |
seep all too often businesses and residents see a particular speed | :01:15. | :01:17. | |
advertised with no correlation between twha they can actually -- | :01:18. | :01:25. | |
what they can actually down load. As the FSB knows, small businesses are | :01:26. | :01:30. | |
disproportionately less likely to have access to acceptable down lead | :01:31. | :01:36. | |
speeds. 46% of businesses in SME only post codes had broadband | :01:37. | :01:40. | |
connections with a maximum speed of less than 10 megabits a second. 24% | :01:41. | :01:49. | |
had speeds of less than 5. So we support the right of small | :01:50. | :01:57. | |
businesses to request a USO and an information campaign to make them | :01:58. | :02:02. | |
aware of the rights. On the detail of the USO we know that connections | :02:03. | :02:08. | |
will be subject to a cost threshold, are we closer to knowing what that | :02:09. | :02:12. | |
is likely to be and how many properties it will apply to. The | :02:13. | :02:17. | |
minister knows we support the intent of the Government. As the digital | :02:18. | :02:21. | |
economy makes its way through the other place, I hope Ofcom will have | :02:22. | :02:26. | |
produced a report to have a better idea of where the obligation is | :02:27. | :02:29. | |
heading. We urge the Government to take the many views of members into | :02:30. | :02:33. | |
account and above all what I think we have heard is it is time to be | :02:34. | :02:39. | |
more ambitious and we need need more detail. Finally, if I may, the | :02:40. | :02:44. | |
benefits of more of us being online are clear. But they also present | :02:45. | :02:49. | |
challenges. And so it was disappointing that digital economy | :02:50. | :02:55. | |
bill failed to cover two areas that we are grappling with - online abuse | :02:56. | :03:00. | |
and data protection. We must make progress on tackling online abuse | :03:01. | :03:03. | |
and the responsibility of social media sites. We had some debate | :03:04. | :03:11. | |
around child protection in terms of accessing age inappropriate | :03:12. | :03:16. | |
material, but the threats are broader and it is disappointing that | :03:17. | :03:22. | |
site such as Facebook take a hands off approach as defending themselves | :03:23. | :03:32. | |
as platform only. I note the parents' portal that is welcome, but | :03:33. | :03:37. | |
I would be grateful to hear of progress on this. The rise of big | :03:38. | :03:45. | |
data around the sbe he internet of things has issues of consent and | :03:46. | :03:51. | |
ethics. We need to know where consent begin and ends and I hope | :03:52. | :03:55. | |
the minister will be able to announce progress on this soon. But | :03:56. | :04:01. | |
we are happy with the report the government intent and we would like | :04:02. | :04:04. | |
to see the minister be more ambitious. Thank you for giving me | :04:05. | :04:10. | |
the opportunity to respond. Matthew Hancock. I want to join everyone | :04:11. | :04:16. | |
else in congratulating the member for Boston and Skegness for securing | :04:17. | :04:22. | |
this debate and bringing his serious background and experience from | :04:23. | :04:24. | |
before he was in this House to bear on what is a very important subject | :04:25. | :04:31. | |
and it is unsurprising that all of us who are here think it is | :04:32. | :04:36. | |
important. That is why we are here. It is particularly timely as Ofcom | :04:37. | :04:43. | |
is tapt liesingly - tantalisingly close to publishing the analysis | :04:44. | :04:46. | |
that we commissioned on the factors to inform the design of the | :04:47. | :04:52. | |
broadband USO. We are committed to building a country that works for | :04:53. | :04:58. | |
everyone and ensuring that no one is digitally excluded and everyone | :04:59. | :05:02. | |
means everyone. That is one of the reasons that underpins our drive to | :05:03. | :05:08. | |
have a universal service obligation. This means ensuring the kuchlt. UK's | :05:09. | :05:22. | |
digital infrastructure meets the demands of tomorrow as well. It is | :05:23. | :05:27. | |
imperative and not a nice to have. A point made eloquently by my | :05:28. | :05:31. | |
honourable friend from the Cotswolds. I will turn to some of | :05:32. | :05:36. | |
the other contributions, but I should say that on online abuse that | :05:37. | :05:41. | |
was mentioned by the member for the front bench, I know she has been | :05:42. | :05:46. | |
personally has received some horrific online abuse. Offences that | :05:47. | :05:51. | |
are offences offline are also offences online. But we continue to | :05:52. | :06:00. | |
work with the platform providers to ensure they take appropriate | :06:01. | :06:04. | |
responsibility for abuse and if you write abusive content, it is the | :06:05. | :06:11. | |
person who writes the content who is committing an offence. Especially | :06:12. | :06:15. | |
when it comes to threats of physical violence and death threats, which | :06:16. | :06:19. | |
too many people in this House have suffered from. My right honourable | :06:20. | :06:23. | |
friend from Wantage of course is right, that great progress has | :06:24. | :06:26. | |
already been made in this area and there is still a lot more to do. 95, | :06:27. | :06:35. | |
we are on track for 95% of premises across the UK to get Superfast | :06:36. | :06:44. | |
access to superfast broadband, 1.7 billion of public money is being | :06:45. | :06:53. | |
invested. As a result of this investment and commercial roll out, | :06:54. | :06:58. | |
97% of premises can access the Superfast speeds. The member for, | :06:59. | :07:05. | |
who I will give way to, he was right that the commercial roll out is part | :07:06. | :07:09. | |
of apps, but it is o' e - answer, but it is no at but it is not the | :07:10. | :07:17. | |
whole answer. Talking Ake the figures is about -- talking about | :07:18. | :07:21. | |
the figures is about access. Does he have the take up figures and would | :07:22. | :07:27. | |
he make those available. Many areas were getting the infrastructure and | :07:28. | :07:31. | |
are not getting the message to people to connection. The latest | :07:32. | :07:36. | |
take up figures will be published soon. But the message that needs to | :07:37. | :07:43. | |
go out on take up is this, in a PD UK area the more people who take up | :07:44. | :07:47. | |
the connection, the more goes back into providing more connections for | :07:48. | :07:52. | |
other people. It is incumbent us as representatives to get that message | :07:53. | :07:57. | |
out, in the same way as we should get the point out about the Ofcom | :07:58. | :08:03. | |
app which I myself have down loaded, so Ofcom get the real data from the | :08:04. | :08:08. | |
ground about what connectivity is like in each area. My honourable | :08:09. | :08:14. | |
friend for Wycombe and Witney also made these points that what matters | :08:15. | :08:20. | |
is connectivity, not particularly the technology. I want to return to | :08:21. | :08:25. | |
another point that my honourable friend from the Cotswolds made about | :08:26. | :08:31. | |
farmers. He is sitting next to my honourable friend who also cares | :08:32. | :08:35. | |
about farmers. I loved his phrase it is important that we have a future | :08:36. | :08:41. | |
and a rural-proof approach. The truth is that we introduce the | :08:42. | :08:50. | |
universal service obligation, we say that 10 megabits a minute is a | :08:51. | :08:55. | |
minimum. The Scottish Government, if I can make the point, the Scottish | :08:56. | :08:59. | |
Government have chosen to and fixed figure. I think it is better to have | :09:00. | :09:06. | |
a figure that can be revised up Aztec O'-- as technology changes. | :09:07. | :09:12. | |
The problem with the 95% target is in the rural areas we are likely to | :09:13. | :09:16. | |
get many more than 5% of customer not meeting it. Indeed of course, | :09:17. | :09:23. | |
because it is harder, topography means it is harder to deliver and so | :09:24. | :09:30. | |
we are having a universal service obligation. Thank you. I let him | :09:31. | :09:36. | |
away with this bizarre comment in bill committee, but he has to stop | :09:37. | :09:42. | |
saying that somehow ten megs is more ambition than 30. The Scottish | :09:43. | :09:47. | |
Government have a target of 30 by 2021. The UK 10 pi 2020. I know | :09:48. | :09:56. | |
which I prefer. We have been through this before. The 10 is our approach | :09:57. | :10:01. | |
for the minimum and I think he will have to wait until he see what is | :10:02. | :10:07. | |
Ofcom have to say. I will just address one partisan point that was | :10:08. | :10:14. | |
brought into the debate that was otherwise pretty harmonious, of | :10:15. | :10:17. | |
course the previous Labour government did bring in a universal | :10:18. | :10:21. | |
service obligation for connectivity and it was a universal service | :10:22. | :10:29. | |
obligation at 28.8 kill abits. It was not enforced. I think he should | :10:30. | :10:35. | |
top point scoring and stick to saying how brilliantly that we are | :10:36. | :10:42. | |
doing. I would also point out to SNP members that it is the Scottish | :10:43. | :10:48. | |
Government that is responsible for the procurement in Scotland and it | :10:49. | :10:54. | |
is a pity their procurement is behind almost every area of the | :10:55. | :10:59. | |
country. We have been doing everything we can to push them | :11:00. | :11:03. | |
along. But they should answer when there is slow provision in Scotland | :11:04. | :11:06. | |
and I'm sure they will. I want to turn to the future. Because the | :11:07. | :11:16. | |
future is two Fs - fibre and 5G. Only two % of premises have a full | :11:17. | :11:24. | |
fibre connection. I should correct the member who talked of hg high | :11:25. | :11:28. | |
levels of fibre in Scotland. It is not true. We have high levels of | :11:29. | :11:37. | |
part fibre, 90% up to 95%. But that is not full fibre. Full fibre is the | :11:38. | :11:42. | |
way, it being delivered more elsewhere and we are determined to | :11:43. | :11:47. | |
match that and the autumn statement brought forward a billion pounds for | :11:48. | :11:53. | |
connectivity for broadband and 5 dpchlt and we will cult -- 5G and we | :11:54. | :11:57. | |
will consult on how that will be spent. I am grateful and to thank | :11:58. | :12:04. | |
him for my constituents which has gone from 25% to 70%. Would he agree | :12:05. | :12:13. | |
the 5 or 10% of the most rural areas who may never benefit, we may need | :12:14. | :12:18. | |
creative ways to provide alternative provision. I have got two and a half | :12:19. | :12:24. | |
minutes and I will rattle through. First, the roll of BD UK. I want to | :12:25. | :12:31. | |
congratulate them and Chris Townsend who has run it for the incredible | :12:32. | :12:40. | |
delivery that they have. The member opposite is not right that they | :12:41. | :12:44. | |
delivered only via BT. There are now six providers who provide it and an | :12:45. | :12:51. | |
increasing number and they have done a magnificent job. Getting | :12:52. | :12:57. | |
connectivity down road and rail is important. And we are pushing that | :12:58. | :13:02. | |
very hard. EE have a contract by the end of next year. They need to reach | :13:03. | :13:10. | |
every inch of road in the country. And finally, several people | :13:11. | :13:14. | |
mentioned business and part of the billion pounds in the autumn | :13:15. | :13:18. | |
statement is to make sure that we have much better delivery for | :13:19. | :13:23. | |
business. I think it is broadly supported as a drive. So I hope that | :13:24. | :13:27. | |
I have answered as many possible the points that have been made. We will | :13:28. | :13:32. | |
be setting United further details on the USO shortly and we look forward | :13:33. | :13:36. | |
to working with members right across the House to ensure that everybody | :13:37. | :13:39. | |
gets the connectivity that they need. In 80 seconds to sum up the | :13:40. | :13:52. | |
debate, there is consensus that prince must be ambitious if we are | :13:53. | :14:01. | |
to deliver on the potential. T universal service obligation is a | :14:02. | :14:04. | |
starting point, rather than an end point in terms of speed and its | :14:05. | :14:11. | |
transformational possibilities and there is a clearly agreement that | :14:12. | :14:15. | |
diversity is an important part of that solution, whether it is Wi-Fi | :14:16. | :14:20. | |
or fibre that is going to provide the universal service that I know we | :14:21. | :14:25. | |
all believe that our constituents deserve. He is right of course to | :14:26. | :14:29. | |
point out that Britain has made a huge amount of progress in | :14:30. | :14:33. | |
relatively recent years, but he is also right I would say to be | :14:34. | :14:38. | |
ambitious in trying to make even faster progress as the next years | :14:39. | :14:45. | |
creep up on us, because our competitors are putting huge amounts | :14:46. | :14:51. | |
of time and money into what will be a transformational period in global | :14:52. | :14:56. | |
history that will be powered by the internet that. Leaves me with seven | :14:57. | :15:01. | |
seconds to wish the whole House a very merry Christmas and in | :15:02. | :15:05. | |
particular to... Order. Very kind of you. | :15:06. | :15:10. |