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This programme contains strong language from the start | 0:00:02 | 0:00:04 | |
and scenes which some viewers may find disturbing. | 0:00:04 | 0:00:07 | |
My name's Callum Tulley. Two years ago I was just another lad | 0:00:09 | 0:00:13 | |
trying to work out what to do with the rest of my life. | 0:00:13 | 0:00:16 | |
SHOUTING AND WHISTLING | 0:00:17 | 0:00:20 | |
Oi, lads, lads. Oi, get off him. | 0:00:22 | 0:00:25 | |
Then I got a job here. At a place you've probably never heard of. | 0:00:30 | 0:00:34 | |
Brook House. | 0:00:34 | 0:00:35 | |
It's an immigration removal centre, although it looks and feels | 0:00:41 | 0:00:44 | |
more like a prison. | 0:00:44 | 0:00:46 | |
I thought I'd be helping people facing deportation. | 0:00:50 | 0:00:53 | |
They're here to help you. | 0:00:57 | 0:00:58 | |
'But I couldn't have been more wrong.' | 0:00:58 | 0:01:00 | |
MAN SOBS | 0:01:03 | 0:01:06 | |
From the start, I was confronted with | 0:01:06 | 0:01:08 | |
drug abuse, self-harm and suicide attempts. | 0:01:08 | 0:01:11 | |
I saw some foreign criminals, | 0:01:19 | 0:01:21 | |
fresh out of prison, terrorising | 0:01:21 | 0:01:23 | |
asylum seekers who had never been inside. | 0:01:23 | 0:01:25 | |
And I saw some staff abusing men locked up here. | 0:01:27 | 0:01:30 | |
I didn't complain. I didn't think anyone would listen. | 0:01:34 | 0:01:37 | |
Instead, I put on secret cameras for the BBC. | 0:01:43 | 0:01:46 | |
I'm so angry. I don't know how people can | 0:01:54 | 0:01:56 | |
get away with things like that. | 0:01:56 | 0:01:58 | |
This is my story of life on the front line | 0:01:58 | 0:02:00 | |
of the UK's fight to control immigration. | 0:02:00 | 0:02:03 | |
HE SOBS | 0:02:03 | 0:02:05 | |
I never intended to be an undercover reporter. | 0:02:17 | 0:02:20 | |
All I've ever wanted to be is a football referee. | 0:02:24 | 0:02:26 | |
No, this way... | 0:02:29 | 0:02:30 | |
But straight out of school - I needed a job. | 0:02:30 | 0:02:33 | |
Me and my mum were looking for jobs at home and she spotted | 0:02:33 | 0:02:36 | |
a vacancy available at Brook House Immigration Removal Centre. | 0:02:36 | 0:02:39 | |
Went for the job and got it. | 0:02:42 | 0:02:43 | |
I became a detainee custody officer | 0:02:48 | 0:02:50 | |
and Brook House, tucked away behind Gatwick Airport, | 0:02:50 | 0:02:53 | |
was a different world. | 0:02:53 | 0:02:55 | |
I was literally just a normal 18-year-old and after a few months | 0:02:59 | 0:03:04 | |
of working within the centre, I witnessed some things that probably | 0:03:04 | 0:03:08 | |
most 18-year-olds wouldn't have witnessed. | 0:03:08 | 0:03:11 | |
Just experienced a complete toxic atmosphere. | 0:03:13 | 0:03:16 | |
It's changed me from being a young naive boy, | 0:03:17 | 0:03:20 | |
not really much understanding of human suffering, into someone who | 0:03:20 | 0:03:27 | |
just witnesses it first-hand | 0:03:27 | 0:03:29 | |
and in probably some of the most horrific ways. | 0:03:29 | 0:03:33 | |
SHOUTING AND SWEARING | 0:03:33 | 0:03:37 | |
A year into the job, I told the BBC what I'd seen | 0:03:41 | 0:03:45 | |
and became a whistle-blower. | 0:03:45 | 0:03:46 | |
SHOUTING AND BANGING | 0:03:59 | 0:04:01 | |
Brook House is built like a prison and holds around 500 male detainees. | 0:04:19 | 0:04:22 | |
More than half are seeking asylum or have overstayed visas. | 0:04:24 | 0:04:28 | |
The others are foreign criminals | 0:04:30 | 0:04:32 | |
transferred here after finishing prison sentences. | 0:04:32 | 0:04:35 | |
Trouble can erupt in seconds... | 0:04:45 | 0:04:47 | |
..over the smallest thing. | 0:04:50 | 0:04:51 | |
The men here all face being removed or deported by the Home Office. | 0:04:59 | 0:05:03 | |
Most don't know how long they'll have to stay. | 0:05:05 | 0:05:08 | |
You've got hardline criminals who've committed some really serious | 0:05:15 | 0:05:20 | |
offences and then you've got people in there who have come over from | 0:05:20 | 0:05:26 | |
places like Sudan, Syria and | 0:05:26 | 0:05:29 | |
Eritrea, who are seeking asylum in the country. | 0:05:29 | 0:05:32 | |
How are you? | 0:05:32 | 0:05:34 | |
They can all be locked up together across the five wings... | 0:05:34 | 0:05:36 | |
Just got to relax, yeah? Don't panic. | 0:05:36 | 0:05:40 | |
..because the Home Office doesn't insist on segregation. | 0:05:40 | 0:05:43 | |
The contrast between | 0:05:43 | 0:05:45 | |
the asylum seekers and the migrants to the hardline criminals... | 0:05:45 | 0:05:49 | |
They do swarm like sharks around small fish. | 0:05:50 | 0:05:53 | |
They just get eaten alive. Just snapped up like that. | 0:05:54 | 0:05:57 | |
LAUGHTER | 0:05:57 | 0:05:59 | |
In Brook House, you can be put with any criminal in the same room. | 0:06:10 | 0:06:15 | |
Guys were, like, fighting with each other. Banging their doors. | 0:06:15 | 0:06:21 | |
Screaming and shouting and swearing. | 0:06:21 | 0:06:24 | |
And you can't do anything, just stay inside your room. | 0:06:27 | 0:06:32 | |
Alif Jan has been detained three times | 0:06:39 | 0:06:41 | |
since his student visa ran out. | 0:06:41 | 0:06:43 | |
He's now living in Birmingham, applying for asylum. | 0:06:43 | 0:06:45 | |
He was a doctor in Pakistan. | 0:06:58 | 0:07:00 | |
And he was working as a trainee audiologist at a hospital in London. | 0:07:00 | 0:07:03 | |
I felt like I'm a criminal without any crime. | 0:07:05 | 0:07:09 | |
Your mind is thinking, | 0:07:10 | 0:07:12 | |
"What will happen to me? | 0:07:12 | 0:07:14 | |
"What will be the outcome?" And - why I'm here. | 0:07:14 | 0:07:19 | |
SHOUTING | 0:07:19 | 0:07:22 | |
It shouldn't be like this. The rules governing removal centres say | 0:07:22 | 0:07:26 | |
they should provide secure but humane accommodation, | 0:07:26 | 0:07:29 | |
in a relaxed, safe environment. | 0:07:29 | 0:07:30 | |
At Brook House, which is managed for the government | 0:07:33 | 0:07:36 | |
by the multinational company G4S, | 0:07:36 | 0:07:38 | |
detainees are let down right from the start. | 0:07:38 | 0:07:41 | |
On the first night, it feels to me like someone is coming | 0:07:43 | 0:07:48 | |
to kill me. I couldn't sleep. | 0:07:48 | 0:07:51 | |
My sleep was disturbed throughout the night. | 0:07:51 | 0:07:54 | |
The induction is in B wing, where detainees spend | 0:07:58 | 0:08:01 | |
the first few nights in Brook House. | 0:08:01 | 0:08:04 | |
They can be some of the toughest times for new detainees, especially | 0:08:04 | 0:08:08 | |
if they've never spent any time in prison before. | 0:08:08 | 0:08:10 | |
The induction wing is supposed | 0:08:12 | 0:08:13 | |
to help detainees adapt to life inside. | 0:08:13 | 0:08:15 | |
Instead, they're confronted by drugs... | 0:08:18 | 0:08:21 | |
..and violent ex-offenders. | 0:08:27 | 0:08:29 | |
A quick look at the list of detainees on the wing | 0:08:37 | 0:08:40 | |
shows exactly what's going wrong. | 0:08:40 | 0:08:41 | |
He was plucking out each card of | 0:08:51 | 0:08:53 | |
detainees that were involved in the drug and gang culture of Brook House | 0:08:53 | 0:08:58 | |
and he picked out at least eight detainees. | 0:08:58 | 0:09:01 | |
Then, what? Then, what? Then, what, big man? | 0:09:01 | 0:09:04 | |
Drug dealers and new arrivals all mixed up together. | 0:09:04 | 0:09:07 | |
Some of my fellow officers asked management to move the drug dealers | 0:09:29 | 0:09:32 | |
off the induction wing, | 0:09:32 | 0:09:33 | |
but when I check a month later, more dealers have arrived. | 0:09:33 | 0:09:36 | |
G4S says, with the knowledge of the Home Office, the induction wing is | 0:09:52 | 0:09:55 | |
used, when required, to hold detainees from other wings. | 0:09:55 | 0:09:58 | |
Drugs are everywhere in Brook House, not just on the induction wing. | 0:10:09 | 0:10:13 | |
HE WAILS | 0:10:20 | 0:10:22 | |
HE WAILS AND SOBS | 0:10:29 | 0:10:31 | |
Spice, the chemical alternative to cannabis, is the drug of choice. | 0:10:31 | 0:10:35 | |
It's cheap and can be deadly. | 0:10:37 | 0:10:38 | |
There's a Spice epidemic in Brook House right now. | 0:10:49 | 0:10:51 | |
I'm just sick of seeing | 0:10:51 | 0:10:53 | |
this stuff all the time now. I've been seeing this shit for the last | 0:10:53 | 0:10:56 | |
two years, just constantly. | 0:10:56 | 0:10:57 | |
So frustrating to watch, when you're | 0:11:00 | 0:11:01 | |
watching it week after week. | 0:11:01 | 0:11:03 | |
I don't have any hope. | 0:11:26 | 0:11:28 | |
We see only worried faces every day. | 0:11:28 | 0:11:32 | |
For detainees who don't take drugs, | 0:11:32 | 0:11:34 | |
it just adds to the fear of detention. | 0:11:34 | 0:11:36 | |
Harshad Purohit was a student and care worker in the UK | 0:11:42 | 0:11:45 | |
and was detained after his visa ran out. | 0:11:45 | 0:11:48 | |
He's very timid. He's extremely polite. | 0:11:50 | 0:11:54 | |
I just want to go up, put my arm round him and tell him | 0:11:54 | 0:11:57 | |
it's going to be fine, even though I don't really know that it will be. | 0:11:57 | 0:12:00 | |
He's now back in India. | 0:12:07 | 0:12:09 | |
He was removed from the UK after nine months in detention. | 0:12:09 | 0:12:13 | |
In Brook House, | 0:12:13 | 0:12:14 | |
there too much stress and taking drugs. | 0:12:14 | 0:12:17 | |
I have seen so many | 0:12:18 | 0:12:20 | |
people there, they are suffering the health problems with Spice. | 0:12:20 | 0:12:26 | |
There's the effect of drugs. | 0:12:28 | 0:12:30 | |
They can do anything. They're going too crazy. | 0:12:30 | 0:12:34 | |
These drugs are banned and I just don't understand it's selling | 0:12:35 | 0:12:41 | |
in this Brook House. | 0:12:41 | 0:12:42 | |
One officer tells me drugs are coming in through the visits hall. | 0:12:46 | 0:12:50 | |
She says many officers aren't taking it seriously. | 0:13:05 | 0:13:08 | |
G4S says it has a range of measures to monitor the visits hall and has | 0:13:39 | 0:13:43 | |
an extensive training programme | 0:13:43 | 0:13:44 | |
to deal with new psychoactive substances like Spice. | 0:13:44 | 0:13:47 | |
Staff seem overstretched. | 0:13:52 | 0:13:54 | |
Hello. | 0:13:56 | 0:13:57 | |
The wings are often run with the minimum number of officers | 0:13:57 | 0:14:00 | |
allowed by the Home Office. | 0:14:00 | 0:14:02 | |
The general morale among officers is pretty poor. | 0:14:03 | 0:14:06 | |
There's often two officers just left to one wing, | 0:14:06 | 0:14:09 | |
got to deal with over 100 detainees. | 0:14:09 | 0:14:12 | |
It affects the detainees massively | 0:14:20 | 0:14:21 | |
because there's just not enough staff. | 0:14:21 | 0:14:23 | |
And as a result, things are rushed. | 0:14:26 | 0:14:28 | |
Roll count is called incorrect. | 0:14:32 | 0:14:34 | |
This causes the detainees to be unlocked from their cells | 0:14:34 | 0:14:36 | |
late, more time in their cells. | 0:14:36 | 0:14:38 | |
And it just adds to what is already a very hostile environment. | 0:14:46 | 0:14:49 | |
All the detainees were eventually accounted for. | 0:14:57 | 0:15:00 | |
HE SPEAKS OWN LANGUAGE | 0:15:02 | 0:15:04 | |
In Brook House, if you | 0:15:04 | 0:15:06 | |
are, like, a nice person, very cool-minded, | 0:15:06 | 0:15:09 | |
you will become aggressive | 0:15:09 | 0:15:11 | |
because you are facing aggressive things most of the time. | 0:15:11 | 0:15:15 | |
Shut up! | 0:15:15 | 0:15:17 | |
The behaviour of the guys there... | 0:15:17 | 0:15:20 | |
And the behaviour of the staff there... | 0:15:21 | 0:15:24 | |
These are the two worst things. | 0:15:24 | 0:15:26 | |
This is one of my bosses, detainee custody manager Nathan Ring. | 0:15:32 | 0:15:36 | |
MAN WAILS AND CHANTS | 0:15:47 | 0:15:50 | |
An Iranian detainee is out of it on Spice. | 0:15:51 | 0:15:54 | |
MAN CHANTS | 0:15:59 | 0:16:01 | |
It's a medical response | 0:16:05 | 0:16:07 | |
and my manager should be taking it seriously. | 0:16:07 | 0:16:10 | |
CHANTING CONTINUES | 0:16:10 | 0:16:12 | |
LAUGHTER | 0:16:12 | 0:16:13 | |
Nathan makes these situations a lot worse. He encourages staff to laugh, | 0:16:24 | 0:16:28 | |
he leads the way with the taunts and the mocking. | 0:16:28 | 0:16:33 | |
Some of the officers and managers, I don't know if that is their way of | 0:16:45 | 0:16:50 | |
coping with the bleakness of Brook House or if it's because they hate | 0:16:50 | 0:16:53 | |
the detainees and don't care what sort of state they're in. | 0:16:53 | 0:16:57 | |
I hear about a new arrival who officers think was forced to test | 0:17:11 | 0:17:14 | |
a batch of Spice by his roommate. | 0:17:14 | 0:17:16 | |
This is the roommate. | 0:17:22 | 0:17:23 | |
He has a reputation for violence. | 0:17:23 | 0:17:26 | |
This is the suspected drugs guinea pig. | 0:17:53 | 0:17:55 | |
I'm told his passport says he is 18. | 0:17:55 | 0:17:57 | |
G4S guidelines say the company's duty director and the Home Office | 0:18:13 | 0:18:16 | |
must be told by staff if a detainee claims they are under 18. | 0:18:16 | 0:18:20 | |
After nearly two weeks at Brook House, the boy is removed | 0:18:49 | 0:18:52 | |
into the care of social services. | 0:18:52 | 0:18:54 | |
The psalms could be seen as a critique of | 0:18:58 | 0:19:01 | |
institutions that just don't listen. | 0:19:01 | 0:19:05 | |
Move forward a few thousand years and what's changed? | 0:19:05 | 0:19:10 | |
Nathan Ward became a priest two years ago. | 0:19:12 | 0:19:15 | |
He used to be a senior manager for G4S. | 0:19:15 | 0:19:17 | |
The Lord be with you. | 0:19:17 | 0:19:19 | |
I show him my footage. | 0:19:20 | 0:19:22 | |
What you have there is a child in an adult prison, | 0:19:28 | 0:19:32 | |
to all intents and purposes. | 0:19:32 | 0:19:34 | |
We stopped doing that... erm, gosh, over 100 years ago. | 0:19:34 | 0:19:41 | |
One of the detainees allegedly was used as a guinea pig to test Spice. | 0:19:41 | 0:19:48 | |
This is...child abuse, isn't it? | 0:19:48 | 0:19:52 | |
When Nathan Ward worked for the company, he wrote | 0:19:53 | 0:19:56 | |
guidelines on how to deal with | 0:19:56 | 0:19:58 | |
detainees suspected of being under 18. | 0:19:58 | 0:20:00 | |
Everyone has failed in this circumstance. The immigration | 0:20:02 | 0:20:06 | |
officer picking him up - because the policy is very clear, that if they | 0:20:06 | 0:20:11 | |
suspect him to be under 18, they need to take action at that point. | 0:20:11 | 0:20:16 | |
The reception need to take action, who admit him into the centre, | 0:20:16 | 0:20:20 | |
the staff on the wings need to take action, | 0:20:20 | 0:20:23 | |
the Home Office needs to take action. | 0:20:23 | 0:20:26 | |
Everyone has failed this child. | 0:20:26 | 0:20:29 | |
The Home Office says his age | 0:20:29 | 0:20:31 | |
is in dispute, so policy on handling these cases hasn't been breached. | 0:20:31 | 0:20:35 | |
G4S says it can't comment on specific cases | 0:20:35 | 0:20:37 | |
but any age concerns are raised with the Home Office and social services. | 0:20:37 | 0:20:42 | |
Mate! What's that about? | 0:20:47 | 0:20:49 | |
Three years ago, Nathan Ward raised concerns about the behaviour | 0:20:51 | 0:20:54 | |
of some staff at Brook House | 0:20:54 | 0:20:56 | |
with the managing director for G4S Detention Services. | 0:20:56 | 0:20:59 | |
The vast majority were good, decent people | 0:21:00 | 0:21:03 | |
but there was a group that actually concerned me, | 0:21:03 | 0:21:07 | |
on their relationships with detainees. | 0:21:07 | 0:21:10 | |
It was around language that they used, | 0:21:10 | 0:21:14 | |
a sense of roughness and the use of force, | 0:21:14 | 0:21:16 | |
how force was used. | 0:21:16 | 0:21:18 | |
Body of Christ keep you in eternal life. | 0:21:19 | 0:21:22 | |
After working for G4S for nearly 13 years, | 0:21:22 | 0:21:25 | |
he resigned in 2014. | 0:21:25 | 0:21:27 | |
I left working there because, to all intents and purposes, | 0:21:29 | 0:21:34 | |
I couldn't cope with it any more, it's as simple as that. | 0:21:34 | 0:21:37 | |
This detainee, who we're calling Abbas, is 20 years old | 0:21:46 | 0:21:49 | |
and originally from Egypt. | 0:21:49 | 0:21:51 | |
He's just been transferred from prison. | 0:21:52 | 0:21:55 | |
I'm told he has a conviction for assault. | 0:21:57 | 0:22:00 | |
He's on suicide watch after trying to self-harm. | 0:22:00 | 0:22:04 | |
An officer called Calvin is sitting in his room. | 0:22:04 | 0:22:07 | |
CCTV cameras monitor Brook House but not inside detainees' rooms. | 0:22:21 | 0:22:25 | |
Calvin later tells me what he got up to when no-one was watching. | 0:22:26 | 0:22:30 | |
He's telling me how he banged the detainee's head | 0:22:51 | 0:22:53 | |
and bent his fingers back. | 0:22:53 | 0:22:55 | |
Calvin just openly confessed to assaulting detainees, in front of | 0:23:07 | 0:23:11 | |
officers. And it is so commonplace that it doesn't get challenged, | 0:23:11 | 0:23:16 | |
no-one really bats an eyelid. | 0:23:16 | 0:23:19 | |
LAUGHTER | 0:23:30 | 0:23:33 | |
This officer, hoping Abbas will swing, later told Panorama | 0:23:40 | 0:23:43 | |
he denies any wrongdoing. | 0:23:43 | 0:23:45 | |
Across the UK, there are 11 immigration removal centres, | 0:23:48 | 0:23:52 | |
which every year detain around 30,000 people. | 0:23:52 | 0:23:55 | |
The majority for less | 0:23:55 | 0:23:57 | |
than 28 days, but last year | 0:23:57 | 0:24:00 | |
more than 200 people were held for over a year. | 0:24:00 | 0:24:02 | |
The immigration centres were originally designed as | 0:24:04 | 0:24:08 | |
merely short-term holding centres. | 0:24:08 | 0:24:10 | |
Unfortunately the procedures have got so longwinded, | 0:24:10 | 0:24:14 | |
and the Home Office cannot get down to a quick day-to-day processing, | 0:24:14 | 0:24:19 | |
and as a result people are held in these centres for months and years. | 0:24:19 | 0:24:25 | |
G4S has been paid more than £100 million by the Home Office | 0:24:27 | 0:24:31 | |
to run Brook House, since it opened in 2009. | 0:24:31 | 0:24:35 | |
Back then, it was only meant to hold detainees for up to 72 hours. | 0:24:35 | 0:24:39 | |
I've met detainees who have been detained for years. | 0:24:42 | 0:24:45 | |
It can be desperate. | 0:24:50 | 0:24:52 | |
I thought, I'm going to get deported straightaway when my | 0:25:03 | 0:25:06 | |
sentence get finished. | 0:25:06 | 0:25:08 | |
People start telling me, I may get transferred to the detention centre. | 0:25:08 | 0:25:11 | |
Mustapha Zitouni came to the UK on a false passport and was | 0:25:14 | 0:25:17 | |
transferred to Brook House after finishing a prison sentence for | 0:25:17 | 0:25:20 | |
theft, assault and possessing drugs. | 0:25:20 | 0:25:23 | |
He was deported back to Algeria three months ago. | 0:25:24 | 0:25:27 | |
The detention was worse than prison. In detention centre, | 0:25:30 | 0:25:34 | |
you never know how long you are going to be - one day, | 0:25:34 | 0:25:37 | |
one year, or three or four years. | 0:25:37 | 0:25:39 | |
It is the waiting game, | 0:25:39 | 0:25:40 | |
the worst, the killer, | 0:25:40 | 0:25:42 | |
the waiting game, man. | 0:25:42 | 0:25:43 | |
That's what they do in detention. | 0:25:43 | 0:25:45 | |
He waited for 11 months | 0:25:48 | 0:25:50 | |
before being told to get ready to leave. | 0:25:50 | 0:25:52 | |
I was really happy, I was | 0:25:55 | 0:25:57 | |
really happy, I prepare everything. | 0:25:57 | 0:25:59 | |
My flight was seven o'clock in the morning. | 0:25:59 | 0:26:02 | |
It is seven, they came to me, | 0:26:02 | 0:26:04 | |
"Oh, sorry, your flight has been cancelled | 0:26:04 | 0:26:07 | |
"because the Algerian embassy did not provide the travel document." | 0:26:07 | 0:26:13 | |
I was expected to get free that day and see my people and my family. | 0:26:13 | 0:26:19 | |
Now I have to go and protest. | 0:26:19 | 0:26:21 | |
I filmed him staging his protest on netting | 0:26:22 | 0:26:25 | |
designed to prevent suicides. | 0:26:25 | 0:26:26 | |
He thought he was going home. | 0:26:29 | 0:26:31 | |
He has razor blades. | 0:26:31 | 0:26:32 | |
A lot of people had sympathy for this guy because he's happy to go | 0:26:53 | 0:26:57 | |
back. He's on the netting and he's protesting. He's got razor blades | 0:26:57 | 0:27:00 | |
and is a risk to staff and himself. | 0:27:00 | 0:27:03 | |
Staff aren't allowed on the netting | 0:27:05 | 0:27:07 | |
unless a detainee is in immediate danger. | 0:27:07 | 0:27:09 | |
A specialist team, called the Nationals, | 0:27:12 | 0:27:15 | |
is called in to get him down. | 0:27:15 | 0:27:17 | |
They used a spray to subdue him. | 0:27:24 | 0:27:26 | |
The next day, Mustapha is calmer but still frustrated. | 0:27:28 | 0:27:31 | |
Yeah, I know what you're saying. I know what you're saying. | 0:27:45 | 0:27:48 | |
Mustapha had expected to be deported as soon as he finished his sentence. | 0:27:48 | 0:27:52 | |
Deportation straight from prison | 0:27:52 | 0:27:54 | |
was suggested to the Home Office nearly 20 years ago. | 0:27:54 | 0:27:57 | |
I recommended when anyone was sentenced to be deported, | 0:27:59 | 0:28:03 | |
that that deportation should be processed while they were in prison, | 0:28:03 | 0:28:07 | |
so that at the end of their prison sentence | 0:28:07 | 0:28:10 | |
they were taken straight to the airport and out. | 0:28:10 | 0:28:13 | |
It could be done, if ministers had willed it to be done. | 0:28:13 | 0:28:17 | |
It's common sense. | 0:28:17 | 0:28:18 | |
While Mustapha was on the netting, | 0:28:20 | 0:28:21 | |
Brook House staff were on stand-by, ready to deal with him. | 0:28:21 | 0:28:25 | |
G4S restraint trainer John is supervising. | 0:28:26 | 0:28:29 | |
When I ask him for advice, he tells me to use racist language. | 0:28:29 | 0:28:32 | |
We wait in a stairwell for several hours. | 0:28:43 | 0:28:46 | |
One of the officers said, | 0:28:47 | 0:28:49 | |
"You shouldn't be able to get away with this." | 0:28:49 | 0:28:52 | |
And that was when John Connolly just went off on one. | 0:28:52 | 0:28:55 | |
John was saying that if this detainee | 0:29:07 | 0:29:09 | |
wasn't going to go voluntarily, | 0:29:09 | 0:29:11 | |
that we drag him into this corner and we'd fuck him up. | 0:29:11 | 0:29:14 | |
We don't get called in. I'm relieved they don't get the chance | 0:29:41 | 0:29:44 | |
to attack Mustapha. | 0:29:44 | 0:29:46 | |
Mustapha has travelled across the border from Algeria to Tunisia. | 0:29:52 | 0:29:56 | |
He's agreed to meet a BBC crew. | 0:29:56 | 0:29:58 | |
He doesn't know I've come to show him my undercover footage. | 0:30:00 | 0:30:04 | |
-Mustapha? -Yes? | 0:30:10 | 0:30:12 | |
Hey, hey, you are fucking joking! | 0:30:14 | 0:30:16 | |
LAUGHTER | 0:30:16 | 0:30:18 | |
-How are you doing? -What are you doing here? -I've come to see you. | 0:30:18 | 0:30:21 | |
Oh, fuck. This is not G4S. | 0:30:21 | 0:30:25 | |
-No, not G4S. -How are you doing, man? | 0:30:25 | 0:30:26 | |
-Good to see you. -Yeah, man. | 0:30:26 | 0:30:27 | |
-So, erm, when I was in Brook House... -Yeah. | 0:30:29 | 0:30:31 | |
..I was wearing secret cameras, I was wearing hidden cameras. | 0:30:32 | 0:30:36 | |
Unbelievable, man! | 0:30:36 | 0:30:38 | |
-I remember you with suit track... -Yeah, tracksuits. -Tracksuit and, | 0:30:38 | 0:30:44 | |
"You guys, you want to come to the gym, yes?" | 0:30:44 | 0:30:46 | |
LAUGHTER | 0:30:46 | 0:30:48 | |
-It's good to see you. -Good to see you too, man. | 0:30:48 | 0:30:50 | |
After you... | 0:30:50 | 0:30:52 | |
How does it make you feel knowing | 0:31:01 | 0:31:03 | |
that whilst you were protesting on the netting...? | 0:31:03 | 0:31:06 | |
It's not surprising anyway, you know, | 0:31:06 | 0:31:08 | |
I had that shit, you know, face-to-face. | 0:31:08 | 0:31:10 | |
They say it in front of me, you know what I mean? | 0:31:10 | 0:31:12 | |
They treat us as animals. | 0:31:13 | 0:31:15 | |
They have to watch those officers and what they're doing. | 0:31:15 | 0:31:18 | |
You know what I mean? | 0:31:18 | 0:31:19 | |
Not, like, just let them do what they want. | 0:31:19 | 0:31:22 | |
I don't want to remember that shit, man. | 0:31:31 | 0:31:33 | |
I'm lucky I'm free, man, and I feel | 0:31:33 | 0:31:36 | |
sorry for guys in detentions. | 0:31:36 | 0:31:37 | |
We're getting kitted up in riot gear | 0:31:44 | 0:31:46 | |
for a deportation. The detainee doesn't want to go. | 0:31:46 | 0:31:49 | |
I was going to be the shield officer. The person who is first in | 0:32:03 | 0:32:07 | |
the cell during a restraint, he has the riot shield in hand | 0:32:07 | 0:32:10 | |
and he places it onto the detainee if necessary. | 0:32:10 | 0:32:13 | |
The detainee has a history of violence and a conviction | 0:32:15 | 0:32:18 | |
for attempted murder. But I'm also worried about his health. | 0:32:18 | 0:32:22 | |
Just to make me that little bit more nervous, | 0:32:22 | 0:32:24 | |
I was told that this detainee had a number of operations | 0:32:24 | 0:32:27 | |
on his heart. He had suffered from a heart attack in the past. | 0:32:27 | 0:32:30 | |
Two experienced officers, called Dave and Yan, are less concerned. | 0:32:30 | 0:32:34 | |
One officer said, "If he dies, he dies." | 0:32:45 | 0:32:48 | |
I didn't want to kill this guy, | 0:32:48 | 0:32:49 | |
I didn't want to harm this man. | 0:32:49 | 0:32:51 | |
I just wanted to go in there and do the job. | 0:32:51 | 0:32:53 | |
DETAINEE WAILS | 0:33:12 | 0:33:16 | |
He's desperate not to be deported back to Romania. | 0:33:16 | 0:33:18 | |
Such a stressful environment to be in | 0:33:22 | 0:33:24 | |
because you never know what could happen. | 0:33:24 | 0:33:26 | |
You fear the worst in that situation. | 0:33:26 | 0:33:28 | |
I thought then that was the end of it. We'd seen the back of this guy. | 0:33:46 | 0:33:50 | |
And I didn't have to worry about seeing him again. But I was wrong. | 0:33:50 | 0:33:55 | |
Later that day, I see him in the visitor area. | 0:33:57 | 0:34:00 | |
That's him with his back to me. | 0:34:00 | 0:34:02 | |
I met other detainees in Brook House who can't be deported because | 0:34:26 | 0:34:30 | |
they're challenging Home Office attempts to make them leave. | 0:34:30 | 0:34:34 | |
It can take a long time. | 0:34:34 | 0:34:36 | |
Some of their cases are difficult to resolve. | 0:34:36 | 0:34:38 | |
This detainee, who we're calling Paul, came to the UK when he was six | 0:34:53 | 0:34:56 | |
and doesn't want to be deported to Somalia, where he was born. | 0:34:56 | 0:35:00 | |
His permission to stay in the UK was revoked when he was convicted | 0:35:10 | 0:35:14 | |
of burglary and drug offences. | 0:35:14 | 0:35:15 | |
The UK is the only country in the European Union | 0:35:33 | 0:35:36 | |
which doesn't put a specific time limit on immigration detention. | 0:35:36 | 0:35:39 | |
Some people are being held for years. | 0:35:42 | 0:35:44 | |
Should there be an end? | 0:35:44 | 0:35:46 | |
Yes, for everyone. I mean, it's | 0:35:46 | 0:35:49 | |
either staying here or going home. There's got to be an end. You can't | 0:35:49 | 0:35:53 | |
keep people in detention forever. | 0:35:53 | 0:35:55 | |
-You getting your hair cut? -No! | 0:36:00 | 0:36:02 | |
All detainees can apply for bail, | 0:36:03 | 0:36:05 | |
so they can fight their cases outside detention. | 0:36:05 | 0:36:08 | |
The remaining detainee with heart problems, who wasn't deported, | 0:36:09 | 0:36:12 | |
has a hearing tomorrow. | 0:36:12 | 0:36:13 | |
Two days later, I go to his room. | 0:36:22 | 0:36:25 | |
Oh, jeez. Oh, my days. | 0:36:25 | 0:36:27 | |
-Oh, look at his clothes! -Yeah, I know. | 0:36:30 | 0:36:32 | |
I went into this cell... | 0:36:33 | 0:36:35 | |
and there was blood all over the floor, | 0:36:35 | 0:36:38 | |
over the bedsheets, over the shower curtains. | 0:36:38 | 0:36:41 | |
In the corner of his room, there was just blood-soaked clothes | 0:36:41 | 0:36:44 | |
just lying there. | 0:36:44 | 0:36:46 | |
His bail application had been refused. | 0:36:46 | 0:36:49 | |
Really? | 0:36:50 | 0:36:52 | |
No way? | 0:36:58 | 0:36:59 | |
What? | 0:37:00 | 0:37:02 | |
I speak to the detainee after he comes out of hospital. | 0:37:15 | 0:37:17 | |
Stick your arm out, let me see, let me see. | 0:37:24 | 0:37:27 | |
Shit. | 0:37:28 | 0:37:29 | |
Oh, jeez. | 0:37:31 | 0:37:32 | |
He's committed some horrific crimes, he isn't a nice guy, | 0:37:42 | 0:37:46 | |
but we're in a situation where staff are literally having | 0:37:46 | 0:37:48 | |
to drag him to an airport, where he ends up coming back from anyway. | 0:37:48 | 0:37:54 | |
He applies for bail, he self-harms. | 0:37:54 | 0:37:57 | |
It's twisting him up on the way, | 0:37:57 | 0:37:59 | |
staff are becoming disturbed as a result of his actions. | 0:37:59 | 0:38:02 | |
Paul, the detainee who was born in Somalia, | 0:38:03 | 0:38:05 | |
has just been told he's about to be transferred | 0:38:05 | 0:38:08 | |
to another removal centre. | 0:38:08 | 0:38:09 | |
He snaps. | 0:38:10 | 0:38:11 | |
Staff rush him. | 0:38:24 | 0:38:25 | |
He's moved later the same day. | 0:38:30 | 0:38:32 | |
I don't know what will happen to him. | 0:38:32 | 0:38:34 | |
Want to take a seat? | 0:38:34 | 0:38:35 | |
I show my footage to a psychiatrist, who's a leading specialist | 0:38:40 | 0:38:43 | |
in the effects of detention. | 0:38:43 | 0:38:45 | |
It's, from a clinical point of view, not at all surprising that | 0:38:47 | 0:38:51 | |
this man is enormously distressed by the length and indefiniteness | 0:38:51 | 0:38:57 | |
of his detention. The chances of not being adversely affected | 0:38:57 | 0:39:03 | |
mentally by prolonged and indefinite detention are very low. | 0:39:03 | 0:39:08 | |
At Brook House last year, there were 53 cases of detainees | 0:39:11 | 0:39:15 | |
needing medical treatment for self-harm. | 0:39:15 | 0:39:17 | |
There are another 451 who are detainees judged to be at risk | 0:39:19 | 0:39:23 | |
of hurting themselves. | 0:39:23 | 0:39:24 | |
Detainees very often talk about that notion of being somewhere | 0:39:25 | 0:39:30 | |
where you are confined, where you have very little control, | 0:39:30 | 0:39:35 | |
very little choice over anything, over what happens in your day. | 0:39:35 | 0:39:38 | |
That lack of control, I think, is an important part of the distress | 0:39:38 | 0:39:44 | |
that leads to worsening mental health. | 0:39:44 | 0:39:47 | |
It's lunchtime. | 0:39:51 | 0:39:53 | |
I have to make sure all the detainees have eaten. | 0:39:53 | 0:39:56 | |
I have a checklist to tick. | 0:39:56 | 0:39:57 | |
This detainee hadn't eaten his lunch, so I went to his room | 0:39:59 | 0:40:02 | |
to ask him, you know, "Why haven't you eaten?" | 0:40:02 | 0:40:05 | |
He was refusing to eat because he wasn't happy about | 0:40:13 | 0:40:18 | |
being in Brook House. | 0:40:18 | 0:40:20 | |
Refusing food is one way the men at Brook House protest | 0:40:21 | 0:40:24 | |
about their detention. | 0:40:24 | 0:40:26 | |
Last year, 316 cases were recorded. | 0:40:26 | 0:40:30 | |
I think it could be more than that. | 0:40:30 | 0:40:32 | |
I'm on duty again with detainee custody manager Nathan Ring. | 0:40:37 | 0:40:41 | |
I tell him the detainee won't eat. | 0:40:42 | 0:40:44 | |
He tells me to say the man has eaten, when he hasn't. | 0:40:56 | 0:40:59 | |
The recording of food refusal ought to be | 0:41:00 | 0:41:03 | |
the start of finding out a bit more. | 0:41:03 | 0:41:06 | |
It's extremely serious because food refusal may be indicative of | 0:41:06 | 0:41:11 | |
poor mental health and it may cause deteriorating physical health, | 0:41:11 | 0:41:16 | |
in extreme form, even be fatal. | 0:41:16 | 0:41:18 | |
Later, I'm still worried, so I raise it again. | 0:41:20 | 0:41:22 | |
I think with a lot of officers, you do see them become desensitised. | 0:41:39 | 0:41:44 | |
Because it just becomes the norm. | 0:41:44 | 0:41:46 | |
It's something you do and you witness every single day at work. | 0:41:46 | 0:41:51 | |
People can't cope and hand in their notice, but others, | 0:41:51 | 0:41:55 | |
they do become immune to the pain and suffering that they see, | 0:41:55 | 0:41:58 | |
and then some actually turn to the other side | 0:41:58 | 0:42:02 | |
and actually take part in the abuse. | 0:42:02 | 0:42:04 | |
An officer is shouting at a detainee who has mental health problems. | 0:42:14 | 0:42:17 | |
This is E wing, where vulnerable detainees can be held in rooms | 0:42:21 | 0:42:24 | |
on their own. They should be closely monitored and given support. | 0:42:24 | 0:42:28 | |
The detainee is so ill that he was taken to a psychiatric hospital | 0:42:44 | 0:42:47 | |
two days later and sectioned. | 0:42:47 | 0:42:50 | |
The Home Office says, "Policies introduced last year | 0:42:50 | 0:42:53 | |
"strengthen the presumption against detention for particularly | 0:42:53 | 0:42:56 | |
"vulnerable people, whilst improving the diagnosis and treatment | 0:42:56 | 0:42:59 | |
"of mental health conditions." | 0:42:59 | 0:43:01 | |
The detainee who's shouting is on medication | 0:43:12 | 0:43:14 | |
and has threatened to harm himself. | 0:43:14 | 0:43:15 | |
It's a stressful situation. | 0:43:17 | 0:43:18 | |
Oh, fuck's sake, man. | 0:43:19 | 0:43:21 | |
But that's no excuse for how the officers treat him. | 0:43:27 | 0:43:29 | |
The people behaving in this way seem to be attributing | 0:43:45 | 0:43:48 | |
his behaviour to wanting to annoy them, rather than entertaining | 0:43:48 | 0:43:53 | |
the possibility that it might be | 0:43:53 | 0:43:55 | |
because of the underlying mental illness. | 0:43:55 | 0:43:57 | |
They are going to punish him, they're going to show their contempt | 0:44:01 | 0:44:05 | |
for him. That is extremely bad for anyone, but it's even worse | 0:44:05 | 0:44:11 | |
for someone that they know is mentally ill. | 0:44:11 | 0:44:13 | |
There's an emergency on A wing. | 0:44:21 | 0:44:24 | |
A detainee's tried to kill himself. | 0:44:24 | 0:44:26 | |
Seeing things like this is upsetting for detainees and officers. | 0:45:12 | 0:45:15 | |
The first attempted suicide I was called to stays with me to this day. | 0:45:16 | 0:45:20 | |
I went to bed that night and didn't sleep. | 0:45:22 | 0:45:25 | |
And then nightmares start to happen, it replays back in your mind. | 0:45:25 | 0:45:30 | |
I was signed off with a stress-related disorder | 0:45:30 | 0:45:33 | |
for about two and a half weeks. | 0:45:33 | 0:45:35 | |
When you know you're a cog in the machine that has made | 0:45:36 | 0:45:41 | |
him feel that level of desperation, the impact that you're having | 0:45:41 | 0:45:44 | |
on the lives of these people... | 0:45:44 | 0:45:46 | |
..it is difficult. | 0:45:47 | 0:45:49 | |
Yeah. | 0:45:53 | 0:45:54 | |
I'm back on E wing, where vulnerable detainees can be held. | 0:46:01 | 0:46:04 | |
I see Abbas, the 20-year-old Egyptian | 0:46:07 | 0:46:09 | |
who an officer told me earlier he'd abused. | 0:46:09 | 0:46:12 | |
He's got something round his neck. | 0:46:21 | 0:46:23 | |
ABBAS GULPS AND STRUGGLES FOR BREATH | 0:46:26 | 0:46:28 | |
That sound is Abbas choking. | 0:46:28 | 0:46:30 | |
Get down, mate, get down. | 0:46:35 | 0:46:37 | |
It's a mobile phone battery. | 0:47:13 | 0:47:15 | |
Detainee custody manager Nathan Ring is on scene. | 0:47:22 | 0:47:26 | |
Another opportunity to mock a detainee. | 0:47:29 | 0:47:31 | |
This nurse has also been called in. | 0:47:41 | 0:47:42 | |
Along with detainee custody officer, Yan Paschali. | 0:47:51 | 0:47:54 | |
Manager Nathan Ring leaves me to watch Abbas. | 0:48:05 | 0:48:08 | |
What happens next is the most distressing treatment of a detainee | 0:48:09 | 0:48:13 | |
I see during my time undercover at Brook House. | 0:48:13 | 0:48:16 | |
He's trying to strangle himself with his hands. | 0:48:31 | 0:48:34 | |
Don't do it, don't do it, mate! | 0:48:42 | 0:48:44 | |
Yan comes in to help and holds his head to my left. | 0:48:45 | 0:48:50 | |
ABBAS BREATHES HEAVILY | 0:48:50 | 0:48:53 | |
ABBAS SCREAMS | 0:48:58 | 0:48:59 | |
Relax! | 0:48:59 | 0:49:01 | |
Yan basically stuck both of his fingers into his neck | 0:49:08 | 0:49:12 | |
and he was pushing so, so hard, I could hear the detainee | 0:49:12 | 0:49:14 | |
trying to gasp for breath. | 0:49:14 | 0:49:16 | |
ABBAS WHIMPERS | 0:49:17 | 0:49:20 | |
I actually thought Yan was going to kill him. | 0:49:20 | 0:49:22 | |
I said to Yan, "Yan, easy, easy." | 0:49:22 | 0:49:24 | |
ABBAS SCREAMS | 0:49:39 | 0:49:42 | |
After the violence, more mocking. | 0:49:46 | 0:49:50 | |
ABBAS CRIES HYSTERICALLY | 0:49:50 | 0:49:52 | |
Other officers monitor him. I'd seen enough. | 0:50:05 | 0:50:07 | |
Just angry. | 0:50:15 | 0:50:16 | |
HE SOBS | 0:50:24 | 0:50:26 | |
So angry. | 0:50:30 | 0:50:32 | |
Just that place is... | 0:50:46 | 0:50:47 | |
I don't know how people can get away with things like that. | 0:50:50 | 0:50:52 | |
HE SOBS | 0:50:55 | 0:50:56 | |
You've got in one sense a perfect storm here, haven't you? | 0:51:08 | 0:51:12 | |
You've got a physical restraint going on, | 0:51:12 | 0:51:15 | |
which is dangerous in itself, | 0:51:15 | 0:51:18 | |
you've got a nurse who just thinks the man is an arse | 0:51:18 | 0:51:21 | |
and you've got a member of staff strangling him. | 0:51:21 | 0:51:25 | |
The risk of life is enormous. I feel sickened by it. | 0:51:25 | 0:51:29 | |
People should serve a prison sentence | 0:51:30 | 0:51:32 | |
for what they're doing there. | 0:51:32 | 0:51:34 | |
If I hadn't been filming, | 0:51:36 | 0:51:38 | |
it's possible no-one would know what had happened to Abbas. | 0:51:38 | 0:51:40 | |
C&R is control and restraint and involves the permitted use of force. | 0:51:49 | 0:51:52 | |
Home Office rules say the use of force should be documented, but Yan, | 0:51:59 | 0:52:04 | |
the officer who could have killed Abbas, doesn't want that to happen. | 0:52:04 | 0:52:07 | |
Even the nurse appears to be going along with it. | 0:52:16 | 0:52:18 | |
She's reading from her notes but mentions nothing about | 0:52:30 | 0:52:33 | |
the restraint, even though she'd been in the room when it happened. | 0:52:33 | 0:52:36 | |
Later, in the staff room, Yan tells me I need to toughen up. | 0:52:43 | 0:52:46 | |
Yan Paschali later told Panorama he couldn't think of anything | 0:53:08 | 0:53:12 | |
he'd done that would get him into any trouble. | 0:53:12 | 0:53:14 | |
It's too simple just to look at the individuals. | 0:53:17 | 0:53:21 | |
Even though their actions are deplorable, | 0:53:21 | 0:53:24 | |
we'd need to look at the people that have put these people in place | 0:53:24 | 0:53:28 | |
and allowed them to do what they've done. | 0:53:28 | 0:53:30 | |
I blame the Home Office for allowing G4S to get away with these excesses. | 0:53:31 | 0:53:37 | |
People have got to work out what is needed | 0:53:37 | 0:53:40 | |
to put a system in place | 0:53:40 | 0:53:42 | |
which really can be A, humane, | 0:53:42 | 0:53:45 | |
B, decent, and C, quick. | 0:53:45 | 0:53:47 | |
The Home Office says the dignity | 0:53:48 | 0:53:50 | |
and safety of those in its care is of the utmost importance, | 0:53:50 | 0:53:54 | |
and they regularly and closely monitor Brook House. | 0:53:54 | 0:53:56 | |
It says the detention of people without the right to | 0:53:58 | 0:54:00 | |
remain in the UK who've refused to leave voluntarily is key to | 0:54:00 | 0:54:04 | |
maintaining an effective immigration system. | 0:54:04 | 0:54:06 | |
It says it's already ordered a review into the welfare | 0:54:08 | 0:54:10 | |
of detainees in immigration detention. | 0:54:10 | 0:54:12 | |
Ten people have been suspended as a result of my investigation. | 0:54:14 | 0:54:17 | |
After Panorama contacted G4S, it said | 0:54:17 | 0:54:20 | |
once it has seen my evidence, it will take appropriate action. | 0:54:20 | 0:54:24 | |
It says any such behaviour is not representative of the many | 0:54:25 | 0:54:28 | |
G4S colleagues who do a great job, | 0:54:28 | 0:54:30 | |
often in difficult | 0:54:30 | 0:54:32 | |
and challenging circumstances, | 0:54:32 | 0:54:33 | |
and that it investigates all complaints | 0:54:33 | 0:54:35 | |
and has confidential whistle-blowing channels for staff and detainees. | 0:54:35 | 0:54:39 | |
Brook House was inspected last year | 0:54:42 | 0:54:44 | |
and told it was reasonably good and making excellent progress. | 0:54:44 | 0:54:48 | |
From the inside, that's not what I saw. | 0:54:48 | 0:54:50 | |
I'm illegal immigrant and I shouldn't be in UK at first place. | 0:54:54 | 0:54:58 | |
I don't have problem with that. Brook House, you know, they... | 0:54:58 | 0:55:01 | |
I'm not saying to close it down | 0:55:01 | 0:55:03 | |
because they need places like that, | 0:55:03 | 0:55:05 | |
but the thing is, they have to change their policy, you know? | 0:55:05 | 0:55:08 | |
That's not fair, to keep people for months and months and months. | 0:55:08 | 0:55:12 | |
They have life exactly like anyone else, you know? | 0:55:12 | 0:55:15 | |
To miss one day in society, you never have it back. | 0:55:15 | 0:55:18 | |
Please keep prison people different | 0:55:20 | 0:55:22 | |
and detention people in different centres. Please. | 0:55:22 | 0:55:25 | |
If you want to detain some period, please keep very small time, | 0:55:27 | 0:55:32 | |
not too much. | 0:55:32 | 0:55:34 | |
I think two weeks, six maximum, but more than two weeks | 0:55:34 | 0:55:37 | |
very bad for every candidate. | 0:55:37 | 0:55:39 | |
I have a great fear to be detained again. | 0:55:41 | 0:55:43 | |
I don't know what was the strategy to be detained and then released. | 0:55:44 | 0:55:50 | |
I think immigration policy are... | 0:55:50 | 0:55:53 | |
I can say it doesn't work properly. | 0:55:53 | 0:55:56 | |
It should be changed. | 0:55:56 | 0:55:58 | |
Nine days after he was choked by Yan Paschali, | 0:56:07 | 0:56:10 | |
the Egyptian detainee is in the suicide prevention netting. | 0:56:10 | 0:56:13 | |
Some staff think he's unhappy about washing up. | 0:56:15 | 0:56:18 | |
But I know what he's been through. | 0:56:23 | 0:56:24 | |
HE LAUGHS | 0:56:29 | 0:56:31 | |
After all that, two months later, | 0:56:35 | 0:56:38 | |
Abbas's roommate tells me he's now been released. | 0:56:38 | 0:56:41 | |
So, it was my last day, my last shift at Brook House. | 0:56:58 | 0:57:01 | |
I've waited for this moment for such a long time and I can't believe | 0:57:03 | 0:57:06 | |
that I'm never going to have to go back, I genuinely can't. | 0:57:06 | 0:57:09 | |
WHISTLE BLOWS | 0:57:17 | 0:57:20 | |
I'll only be able to get closure from that place if we can make | 0:57:20 | 0:57:23 | |
it better, if we can make a change, and change needs to happen there. | 0:57:23 | 0:57:27 | |
WHISTLE BLOWS | 0:57:31 | 0:57:33 | |
APPLAUSE | 0:57:33 | 0:57:36 |