13/09/2016 Victoria Derbyshire

Now MPs are campaigning on behalf of hundreds of families

I've seen cases where people have tried for days and days on end

and not managed to get through, and it's constantly busy or you're

on hold for many minutes, many hours.

I spent 59 phone calls yesterday trying to get through,

and it took me an hour and four minutes to get through after I got

If I alone have been contacted by hundreds of women,

then MPs across the country will have been contacted

Another MP raised in the House today that 12% of their caseload

This is clearly a massive issue right across the country.

HMRC said payments to Concentrix are based on the quality

and accuracy of their work and they will not be paid

Concentrix itself said re-evaluating tax credit claims can be difficult,

but they adopt a rigorous process at every stage.

But in the meantime, many families claim they are struggling

I have got ?20 last me two weeks, as of yesterday.

To feed me and my daughter and for the bills that I'm supposed

We asked HMRC for a statement. They told us this:

We can talk now to Sophie Bonner, who runs a group for people fighting

Concentrix decisions, and Tasmina Ahmed-Sheikh,

an SNP MP who says that half of her case load in the last few

weeks has been from people who say they've had their tax credits

Welcome both of you. Sophie, first of all, you set-up this groupment

the Treasury say since October -- group. The Treasury say since

October there were only 120 cases were mistakes were made? Last night

I ran a poll within our group to see if that was correct. I had in

response 250 people that have come forward. I have added up a total of

what the HMRC are saying they have overpaid and it is ?1.3 million has

now been incorrectly paid out to people because of a decision made by

Concentrix. Which means they are expecting ?1.3 million back from

people on the lowest incomes? That's correct. Who you are saying it is a

giant mistake? Yes, we can only go on what people tell us. But from the

conversations we have been having with these people, we cannot see any

reason why they have been told that they have been claiming incorrectly

based on the documents they could have shown us or what they have told

us they have sent in and their own circumstances. Tell us about some of

the constituent stories that are come to you? It is clear that

Concentrix are not following due process and 50% of my cases have

been from people who have had issues with Concentrix and the last five

cases out of which three had to go to foodbanks. One of the foodbanks

was set-up by one of my constituents and he has found himself having to

seek help from because he was accused, it is on the bass Is that

you're guilty and you have to have prove your innocence. On the basis

that he was living with someone. But it is the case that that person was

a previous tenant at that property, now living somewhere else and

claiming tax credits in their own right. So there are clearly issues

and when asked to provide this information and it is a year back

you have to go in terms of providing the information, it is subsequently

lost and there is a backlog because there are so many issues people will

be told it will be six to eight weeks until the paperwork is

processed. Now we are talking about people who are in hardship, they are

receiving tax credits to supplement an already low income and it is

causing terrible, terrible distress to people. Therefore, we need to

have some action immediately. What needs to happen and quick? We

believe the best thang that could happen is for Concentrix not to open

any new cases. Clear the backlog. Close down their postal room because

there is just documents everywhere. Get themselves to a point where they

are starting a fresh almost and not open so many cases in one go. They

clearly cannot cope with their workload. You say you've written to

the Chancellor. HMRC tell us when Concentrix make a mistake, they

won't be paid, it is payment by results S that enough? How does that

help people on a daily basis trying to survive and make ends meet? We

have heard this morning through your programme people who don't know how

they are going to make ends meet over the next couple of weeks. That

offers them no help at allment we need to see action. Your suggestion

is a good one, I wrote to the chancellor on 30th August about

general complaints and recently in terms of a specific case study and

we will use every tool available to us via Parliamentary process to make

sure the Government answers these key questions.

Thank you very much. Thank you for coming on the programme.

This story was sent to us by Susannah on Facebook,

Some of our best stories come from you, our viewers,

including this one about how Pokemon Go is helping

Very good. He has gone from hardly leaving the house other than to go

to college into wanting to go out every night. When he first said he

wanted to come out, I thought we will see how it goes and went three

hours later we were still out, I was just like oh my god.

The film has reached over 23 million people! If you have got a story, do

send it to us. Next, should taking cannabis

for medical reasons be made legal? That's what a group of politicians

from all political They say there is clear evidence

cannabis could have a therapeutic role for some conditions,

including chronic pain and anxiety and that tens of thousands of people

in the UK already break the law Those who do take it

in lots of different ways - by smoking it, eating it,

in capsules, using cannabis oil in a vaporiser, or even

cannabis skin creams. role for some conditions,

including chronic pain and anxiety We can talk now to Faye Jones,

who buys cannabis from a street dealer, and then makes her own

cannabis capsules and creams Lara Smith who travels to Holland

to buy a cannabis product Chip Somers is a former drug addict

and ex-offender who now runs a charity providing treatment

for alcohol and substance misuse, and advises the Government

on drug rehabilitation. And Baroness Meacher who leads

the all-party parliamentary group for drug reform

who released the report today. Welcome all of you. Fay, you were

diagnosed with arthritis at just 27 and actually, there are drugs that

treat that. So why are you using cannabis? There are lots of

different drugs that treat that. Most of them are actually cancer,

chemotherapy drugs that are given out as a low dose. Whereas a cancer

patient might be looking at a course of treatment on drugs that have

rather unpleasant side-effects I was being asked to put a needle in my

leg once a week every week and experience the side-effects on a

weekly basis for the rest of my life with no chance of reprieve from

that. They were making me gnaw shoulds, causing me problems at

work, things were falling through the cracks, I was about to lose my

job because of the side-effects of the drugs and I had to find

something else. How did you stumble upon cannabis? I first approached

cannabis as to deal with the nausea of the chemotherapy drugs, when I

looked into it more, it could be used to suppress my immune system

and so I moved into it from there. How does cannabis help you? So it is

a pain reliever, that's probably the worst kept history in the history of

drug folklore. It is an anti-inflammatory and my immune

system is attacking my joints. How do you take it? Lots of different

ways. I use the skin creams that you mentioned. They are good for joint

specific pain. You make that up yourself? Yes. If I have more all

over pain then I will vapourise herbal cannabis or oil cannabis. I

have the capsules where if I am in a place where it is not appropriate

and he hadables, sweets. Lara tell us about your condition? I have got

osteoarthritis and last year I had to have two disks taken out of my

neck and I don't know if you can see the tremor I have got in my hand. It

makes life difficult, writing, doing up buttons, but one of the things it

does it helped for me, it helps alleviate the pain. It does help

alleviate the tremor. With my cannabis based medicine it does

alleviate it an awful lot. The hardest thing is that when I look up

and down and left and right, I experience electric shocks into all

four limbs. It is common to MS and it is exceptionally painful. It

feels like you've got a scatter bomb of nails going off into your body.

What does cannabis do? It helps lessen it. It helps dampen it down

so, yes, I get the odd breakthrough one, but it just helps dampen down

the severity of it. So you're both breaking the law? As far as I'm

concerned I'm not, not. I am prescribed a medicine. It is a

schedule two medicine. The active ingredient in cannabis was allowed

for medicinal use. But a lot of people are having to access the

legal market, which I don't feel they should do, people should have

access to prescribed medicines so it is safe. OK. Explain to our audience

what you want to change? We want the Government to follow Germany in

particular. Germany are just having a law going through their Parliament

to legalise cannabis only for medicinal use for 60 conditions.

There is a list of 60 conditions for which cannabis is recognised by

Germany as being important as a medicine and that cannabis, in

Germany and we would want this here as well, is produced by licensed

suppliers. It is sold by licensed outlets, presumably pharmacies so we

want the whole thing utterly controlled by regulations. We don't

want cannabis leaking into the recreational market and where this

has happened, where countries and States and of course, 11 countries

in Europe, 24 States in the US and lots of other countries have

legalised cannabis for medical use, apparently there isn't much of a

problem of leakage into the recreational market. You mentioned

the US States. One newspaper, The Daily Mail is reporting that your

report has been partly funded by the US billionaire George Sorres? He is

a more radical drug policy person that a lot of other people. How can

your report be seen to be independent if it is funded by a man

who wants cannabis to be legalised? The report isn't funded by him. He

funds my research officer, but the MPs and peers are not funded by

anybody, of course. We're just MPs and peers. We have no funding from

anywhere at all and we are responsible for the report. We

undertook the inquiry. We are issuing the report and we are, we

MPs, and peers, not funded by anybody, independent people, are

calling on the Government to change a law which has been there for 45

years because it is irrational and it is cruel and it is causing people

like these two to suffer unnecessarily or to risk being

arrested which I think is terrible. Lara is different. She does import

her's. Chip, irrational cruel and people being criminalised? I have

sympathy for people like Fay who have conditions like that. I'm

amazed it has taken politicians and the powers at be to come to the

conclusion that cannabis has therapeutic properties. It relaxes

you and puts you into a euphoric state, it is going to make you feel

a little bit better. I'm going to pause you Chip. As Lara says, if you

are suffering profound pain, all cannabis does is to bring you up to

something more of a normal level of mental state. Very, very important

point... It is a pain management. People are not looking to be high.

OK. You have said it. You're surprised it has taken this long to

get to this point, but what's your objection to it being legalised for

medicinal purposes? The parameters for prescribing it

has become wider and wider, so people with almost spurious

conditions have been prescribed it for general usage. What would you

consider a spurious condition? I am prepared to admit that there is a

benefit of smoking cannabis, because it will make you feel more relaxed.

You do not have to smoke it, you pay price it, it is far healthier. Or

take it as you would a normal painkiller. There are thousands and

thousands of parents today who are spending their time worrying about

their children who are using cannabis day by day and not doing

anything with their lives. We are spending far too much time worrying

about little things like this while the entire drugs market... The

services for drugs problems are appalling the moment. It does not

have a medicinal benefit that would improve a condition. That is an

outright lie. I have three angry women hail. We have a report looking

at 20,000 studies across the world showing without any doubt whatsoever

that cannabis has medicinal value is a pain reliever, controlling

insomnia, nausea, anxiety. You will be challenging the academics who are

knowledgeable on this issue on the basis of no evidence at all against

what the professor is saying, and we have patients expressing their

experiences. Final word? This will be a difficult thing to put into

place, it will cause all kinds of problems with how people carry on

their daily lives, things like driving while under the influence,

whether it is legal or not, that becomes a massive problem, it is not

able to be controlled. I already use it, the law is not going to stop me,

so how is making me a criminal and forcing me to go to the black market

and possibly purchasing poor quality medicine going to help me? Just

because people do something does not give it reason to make it legal. A

lot of people speed their cars, we do not make it legal. We put in

place controls to stop people doing things that are harmful to them.

Cannabis misused is affecting thousands and thousands of families

today, and they are getting no help at all. I know you have loads more

to say, we will come back to it. He is an addiction expert, he is not a

doctor, he has no qualification to see if there is medical efficacy for

conditions like ours. He is an adviser to the Government. That is

worrying. The ceasefire in Syria appears to

have held for its first night, can it last for seven days? We will talk

to Syrians in the UK. With the news, here's Joanna

in the BBC Newsroom. Hundreds of people are claiming

that they have had their tax credits incorrectly stopped after a firm

used by HMRC wrongly assessed them. The US firm Concentrix

is used to cut tax-credit But this programme has found that

in one case a 19-year-old mum had her child tax credits stopped

after she was accused of being And then they goes, "Well,

you still need to get him And I goes, "Well, Heaven

doesn't have opening hours, so what do you want me

to do about that?" One politician on the Work and

Pensions Secretary said Concentrix was falling far short of

expectations. I will be consulting

with my colleagues on the Work and Pensions Select Committee,

and I've got a feeling that we'll be bringing Concentrix in for a very

serious investigation. A 61-year-old man was arrested in

west London by the counterterrorism command yesterday afternoon.

Scotland Yard say he is being held on suspicion of possessing an

article for a purpose connected with the commission, preparation or

instigation of an act of terrorism. Soldiers will still begin and a

controversial antimalarial drug come despite a call from MPs for it to

only be used as a last resort. Hundreds of British troops say they

have experienced side effects from Lariam, including severe depression.

The MoD says it will only be prescribed after a detailed medical

checkup. The chair of the select committee says that is better late

than never. They are doing something which they

should have done all along, but there are many other aspects to

this. Namely their persistence in still wishing to prescribe it at all

when, as far as we can see, there is still a debate to be had about

whether there are any circumstances under which you could not get an

alternative with less risk. The BBC says it could not afford to

keep The Great British Bake Off, which is moving to Channel 4 next

year. It is believed the BBC offered ?15 million for the next series, but

the show's makers reportedly wanted 25 million. The programme rose from

humble beginnings to prime time on BBC One, and made Mary Berry and

Paul Hollywood household names, but it is not yet clear whether they

will move with the show. Last year's final was the most watched show of

2015, with 15.1 million viewers. Join me for BBC

Newsroom Live at 11am. More comments on child tax credits

and working tax credits, so many of you have had your credits stopped by

Concentrix will stop once week, I am a victim, they accused me of being

married to my own brother. This tweet, my brother lives in housing

association accommodation, he had his tax credits stopped and was told

it was because he did not declare he owned his own home. Unbelievable.

It was a golden night in the pool for Great Britain

There were three gold medals in the space of 40

minutes as Sascha Kindred, Susie Rodgers and Ellie Simmonds

all won their respective finals, helping bring ParalympicsGB's medal

In the Premier League, Sunderland's poor start

They're still without a win after being thrashed

Romelu Lukaku scored all of his side's goals as Everton

The Champions League is back tonight.

Pep Guardiola's Manchester City side take on Borussia Monchengladbach,

hoping to continue their good start to the season.

Arsenal and Celtic are also in action.

And, Tyson Fury missed his own press conference to promote his rematch

His team said bad traffic, then a car breakdown

His opponent said he wasn't surprised, claiming it's just one

of several ridiculous moves from the Fury camp.

That is all this board for now, more across the BBC News Channel through

the day. A ceasefire which has come

into effect in Syria What is the latest? As you say, it

appears to be holding. Still some reports of skirmishes in different

parts of the country, but people living in Italy and Aleppo and these

parts which have seen severe bombardment in recent days, they

have reported their first quiet night for months. The US and Russia,

who brokered the deal, expected there would be skirmishes over these

days, but they are hoping that things can die down so that you when

aid agencies can get in. 600,000 people are living in besieged part

of Syria, places where they can't get any food, water, electricity,

and so aid agencies are waiting on the border in Turkey to get this aid

into those areas. They say they can't do it until rebels are totally

on board with the ceasefire agreement. They have not signalled

that they totally are. It all comes down to the fact that under this

agreement the Syrian Government is still allowed to target who it calls

terrorists inside Syria. That goes to the crux of the debate. Who's

definition of using when we talk about terrorists? The Syrian

Government's or the US'? Until that kind of debate can be sorted and the

skirmishes can totally die down, it will not be time yet to get that all

important humanitarian aid into Syria.

We can also talk to some Syrian residents here in the UK,

Mohammed Isreb, who welcomes the ceasefire effort,

Why do you not? Can you repeat, please? Tell us why you don't

welcome the ceasefire. Welcoming the ceasefire? I can't hear. Did you

think the ceasefire is a good idea? Of course. If it happens for one

day, it will cede's saved between 50 and 100 lives, so I support this

step, and I hope the conversations between secular froth and John Kerry

and the EU go well, and they apply this step to save lives. That is all

we need now and Aleppo and Syria. You have got relatives in various

places in Syria. What are you picking up about whether they say

the ceasefire is holding? Apparently since the first few hours of

implementing it there was a violation by Bashar al-Assad's

regime. There was some bombing on the eastern side of a let go. The

rebel held side. Bombs thrown there. The same in the western suburb of

Damascus. There are reports of bombs being thrown there, hours after the

ceasefire was fermented. The problem with this ceasefire is similar to

all previous ones, there is no mechanism to enforce it ought to

monitor it. Assad has no consequences if he violated, and

that is why we see these violations. What did your relatives say? What

has it been like living in Aleppo? The situation is miserable and

horrible. They are not living like any other human beings. There is no

water or electricity or telephones or enough food. They are suffering a

lot. The problem is they can't leave because there is no money, there are

no jobs. Every time we talk together, they say it might be the

last call and the last conversation, please don't forget us, and forgive

us. That sort of thing. The situation is so miserable. We feel

sad, we are trying to do anything just to help the Syrian people and

the people in Aleppo with the air strikes all the time and bombings.

We hope this political transition goes well and the ceasefire happens,

so the people can live. It is as simple as that. But it is not simple

in any shape or form. Let's imagine this holds for seven days, let's

hope it does, then what do you want to see happen? We would love to see

the ceasefire holds for seven days, and then get a meaningful position

-- political transition, but there is no sign of it happening. It will

last. There is no enforcement. What we need is what we have seen the

income entered, the US and forced the Concentrix regime not to attack

a city, and the regime withdrew their forces. We need something

similar to say, if you violate the ceasefire, he bombed civilian areas,

we will retaliate against that. If we don't do that, there will not be

any meaningful reason. What did you mean? Bombing back areas like the

forces... If you bomb Assad, we will bomb you. That is for both sides.

That will make the ceasefire hold its place. The trouble with that,

there are no incentives for Assad to stop that. The policy he is going

with, bombing civilians, seizing some of the areas, starving them to

death, it is working for him, so why would he change.

Thank you very much to those of you who have sent in pictures of Roald

Dahl this. Is because it is the 100th anniversary of Mr Dahl's birth

and schools are forcing their children to go in today dressed as

various characters. Rachel Hill sent this. This is Ben. Guess what he is

dressed as? He is dressed as a Willie Wonka chocolate bar.

Relatively simple to make. I don't want to under estimate how long you

spent on that box. Well done to you. You've got Julie Davis, that's

Harley-Joe, he is dressed as Fantastic Mr Foxment superb. I love

the waistcoat. This is five-year-old Lara as another Fantastic Mr Fox,

brilliant. We've got three-year-old Erin who is dressed as Willie Wonka,

now that's gorgeous. Did you make that or buy that from a fancy dress

shop? I'm not knocking it. Sometimes you have to buy that stuff, don't

you? A, it is quicker and you can get them cheap on various websites.

We have Leona who is ten. She is from Gosport and she is Vie owe let,

of course. Another Charlie In The Chocolate Factory. This is Ben and

Sam dressed as Fantastic Mr Foxes. There are kids up and down the

country doing this. My son loved it this morning, he was Matilda's dad.

This is seven-year-old Faith. When I said earlier I bet you ?100 that 98%

of the girls go dressed as Matilda, I was wrong. I owe you ?100.

Disgraced US swimmer Ryan Lochte says he feels "a little hurt"

after being ambushed by protesters on his debut on the TV show

Two men were arrested after they rushed on stage

while Lochte was getting his scores from the judges.

What you bring to this ballroom is all we want to see,

and I really do feel that you brought your best

Off, off!

We'll take a break, we'll get the rest of the judges' comments.

Take a deep breath, we'll be right back.

Radio 1 Newsbeat's Sinead Garvan is here.

At the end of their routine, gathered getting feedback from the

judges, if you watch Strictly Come Dancing, that bit. The judge started

shouting, "Get off." They cut to a break, but one of his swimming

team-mates was actually in the crowd and he is filming it on his phone.

He put it on Instagram and you can see two guys on the floor and they

have got five security guards on top of them. Then he pans around and he

sees a row of women in white T-shirts and they have got the word,

"?Lochte Written on the T-shirt and a stop sign. You're seeing it now.

It appears to be a protest about Ryan Lochte being on the show. Of

course, he is famous for the scandal in Rio where he over exaggerated the

claims of being robbed by gun point with his team-mates as he is for

being an Olympic swimmer and there is a lot of people in America who

aren't pleased that he is on this show. Just a short time after it all

happened. Many people think he should have laid low a little bit

rather than being on a show that pays a lot of money and it is the

biggest show in America as well. I wonder if they asked him before the

incident in Rio or after? They did. You wonder why they didn't change

their mind? What else did Lochte say about what happened? He hasn't said

much, just they asked him on stage how did he feel after they came back

from the break and he said he felt a bit hurt by it. He said, "I wanted

to come out here. There is lots of feelings going through my head right

now. I want to do something I'm not comfortable with and I did." He said

before the routine that he wanted to prove to the world that I've

changed, but post that, he has not said anything. The judges were

encouraging towards him and they are like, "You're here to dance." I

don't think he is the greatest dancer is what we have seen from the

show so far, but Len Goodman who has been over here on Strictly, he was

like, "Keep dancing. That's what you're here for." It is a public

vote, is it? If people don't want him on, they can vote him out ASAP?

The feeling on Twitter after it. Some people are saying, as I said

before, why is he on this? A lot of other people are going, "Well, you

know, he got his ten month ban from swimming. He has got the big fine.

Now, let him get on with it and prove that people make mistakes and

we should be more forgiving." And his penance is going on a dancing

show. Thank you very much, Sinead, cheers.

Hundreds of people are having their tax credits stopped by a firm used

by Her Majesty's Revenue and Customs, HMRC and the cases we have

heard, a 19-year-old mum who had her child tax credits stopped wrongly

after they thought she was married to a 74-year-old man she never met.

A single mum of three, who is accused of living with a man who has

been living in the States for the last three years. A woman who is

accused of being in a relationship with her gay brother-in-law and a

woman accused of being married to her own brother!

In response to our story HMRC stold us the firm will not be paid if

decision they maim about claimants are wrongment here is another

woman's story. I've lost ?64 and that goes on my son, nappies, wipes,

food, gas and electric and whatever he will he may need. Basically, they

were accusing me of being married to a 74-year-old bloke that used to

live here. Way before I did and saying it is normal thing for my

kind of age and it is my sort of behaviour. 74? He was 74. But you're

only... 19. They seriously thought you were married to a 74-year-old?

They thought I was living with him and they state that had I was

married to him. They didn't say he was my partner, they said married to

him. When I spoke to the council, they said he was deceased and died

on the 15th July 2016. They goes, "Well, you still need to get him to

make contact with us." I goes, "Heaven doesn't have opening hours,

so what do you want me to do about that?" I spent 59 phone calls trying

to get through. It took me an hour and four minutes to get through

after I got past the line busy section. I haven't been paid for

three weeks from my child tax which helped me with food so I could

actually provide for my child. I'm now relying on everybody else to

provide for me which isn't right. This is what I've got left which I

can't really make mealses with that. The most I can make out of that is a

sandwich. So many viewers got in touch including Robin in

Gloucestershire who says she was accused of being married to her own

brother! She was claiming child tax credits and working tax credits and

Michelle says she was accused of living with a woman who was

previously a tenant in her property and Lisa who is a single mum in

Belfast. She says her child tax credits were stopped because they

thought she was living with someone who she has been legally separated

from for five years. Wow. Right, we have only got a few minutes ladies.

Thank you very much for coming on the programme. Robin, what do you

think of this? It is a joke really. It is a joke. You can laugh at some

of these things except it is putting you into serious financial hardship?

It definitely is. I have lost my child tax credits and working tax

credits which is the bulk of what I get each month. And how much are you

down by as a result of their mistakes? A little over ?600. A

month? Yeah. Wow. That's astonishing. Michelle, hi. Thank you

for coming on the programme. Apparently you're going out with a

woman who used to be a tenant, is that right? Yes, that's correct.

What do you say to HMRC and Concentrix? I can't swear live on

TV, can I? Please don't. Thank you for giving us the sentiment. It is a

joke. It made our lives hard work. They accused me of living with

another lady. I sent the documents back in June. They lost the

documents. So again, I have had to send documents two weeks ago. I have

had no money for two weeks now. I have had to go to a foodbank. It is

just hard. It is really hard. It certainly is. Lisa, hi, thank you

for coming on. What do you think about this and the effect it is

having on you and your family? It is a disgrace. I mean whatever happened

to innocent until proven guilty? They're telling us that we're living

with people, even though they don't have proof, you know, where is the

proof that we are? I'd love to know where they are getting their

documentation from? It is crazy. I mean, you sign declarations and all

stating that you're a single parent, you're living on your own, but yet

that's still not good enough. I mean you're giving your word, you know, I

just don't know what else you're supposed to do. I mean it is just

really putting people in difficult situations because of this my

housing benefit could be stopped as well which means that my tenancy

could be affected. Presumably all of you agree with the principle that it

is all right actually to clamp down on fraud when it is genuine fraud,

but in your cases, they seem to be totally genuine claims, Robin? Yeah.

You can understand that they want to protect their interests, but he is

my brother! Yeah. Not good. Right, what is your message, Michel to

first of all the private firm from the States, Concentrix, and then

HMRC who are employing Concentrix? Just, yeah, we understand you need

to investigate, but at least, we need some money to live off. If they

need to investigate, it is fair enough, but we're not getting any

income or any help from anyone. So please just help us. They need to

sort the backlog out that they have got. They are not giving time scales

so we are just expected to live off nothing. They need to sort the

backlog out and have proof before they do this to people. What would

you say to people? I just think it is a disgrace, you know, even trying

to contact them on the phone. I isn't a photo through to yourselves,

122 times I rang last week before I was able to speak to someone. Did

you? 122 times in one day and they asked me to ring back with the

tracking number because I sent it recorded delivery. I style haven't

been able to reach them. That was two days ago. OK. Well, thank you

very much, Lee is a in Belfast, Michelle in Bolton and Robin in

Gloucestershire. I appreciate your time. There is so many of our

audience in the same boat as you, I know that's no consolation, but we

will follow this story and try and get Concentrix and HMRC. I have no

idea if we will get through, but we will keep trying. Keep sending us

your stories. On the programme tomorrow,

we really will bring you that in-depth interview

with Julie Walters we What she thinks of post Brexit

Britain and what she thinks of the new Prime Minister and what she

thinks of Jeremy Corbyn and Owen Smith. Join us tomorrow. We're back

at 9am. Thank you very much for getting in touch today. Keep the

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tomorrow. Have a good day.