26/10/2016 Victoria Derbyshire


26/10/2016

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Hello it's Wednesday, it's 9 o'clock, I'm Victoria Derbyshire,

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There needs to be a radical overhaul of how we treat

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young adult criminals because of the way their brains

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are developing says an influential group of MPs.

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Prison for me at the age of 18 was really hard, the separation from my

:00:25.:00:32.

family, my parents, it was hard to understand, now I'm wasting my life

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sitting in a cell when I could have been studying, trying to get a job

:00:36.:00:39.

and do things that are positive to my life but clearly, because of the

:00:40.:00:42.

choice that I made, now I'm sitting in a cell. We'll hear from people on

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both sides of the debate and we want to hear from you too. Get in touch

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in the usual ways. You can e-mail, tweet or text.

:00:54.:01:03.

Clive James talks to us about his illness and predicting the future.

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He has had leukaemia for six years. I expected to be gone by now but

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there is no point in making predictions. The big decision you

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have to make is whether you will go on and try to do what you think you

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are good at or whether you just lie down.

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And after 10 this morning, mums and dads of autistic children

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can be trained in communication to reduce the severity

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of their child's disorder new research shows.

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Hello and welcome to the programme, we're live until 11 this morning.

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Later we'll talk about footballs fans' attitudes to gay players.

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In a 5 Live poll the vast majority of fans say they would be

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comfortable with their club signing a gay player.

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But 8% say they wouldn't watch their team if it

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As always we want to hear what you think.

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Vodafone is being fined ?4.6 million for failing customers in the UK.

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The communications regulator OFCOM found "serious and sustained

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breaches of consumer protection rules" by the company.

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Vodafone has admitted the breaches and apologised.

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Our correspondent Andrew Walker is here.

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What have they done wrong? The official failure was the result of a

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complicated IT process whereby they changed the billing systems. As a

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result of that, more than 10,000 customers using pay-as-you-go

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systems paid money to reactivate phones that had been dormant for

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nine months or more and thought they would be able to make calls, send

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texts but they couldn't. The billing system failed to credit them. On top

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of that, the regulator says that Vodafone failed to take effective

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and vigorous action quickly enough to deal with the complaints when

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they came in. In total, there are more than ten thousand customers

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affected. Vodafone paid an average of ?14 but there are some customers

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they couldn't track down and they say they don't want to profit as a

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result of that, so they've made a donation of ?100,000 to donation.

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This sounds like a big fine, is it? It's certainly intended to send a

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message to the whole industry that Ofcom is taking all this seriously

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and that they really do need to be serious about dealing with their

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customers and responding quickly to their complaints. It's not that big

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in that sense though. Thank you very much.

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And we'll be speaking to OFCOM later in the hour.

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Julian is in the BBC Newsroom with a summary

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There's a call for sweeping changes to the way the criminal justice

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system deals with offenders aged between 18 and 25 -

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because of the way their brains mature.

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MPs on the Justice Committee say they offend the most,

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but have the greatest potential to stop offending -

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at a time when their brains are still developing.

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The government says efforts have been made to divert young people

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from custody and it recognises the challenges with this age group.

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However, the Commons report says there's been a "lack of action"

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And Victoria will be discussing this story in the next few minutes.

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Treating children with autism from the age of two can

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significantly reduce the severity of their symptoms - and keep up that

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improvement over six years - a ground-breaking study has found.

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The research is the first to identify that early intervention

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It's been carried out by King's College London

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and the universities of Manchester and Newcastle.

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Our Health Correspondent Robert Pigott reports.

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Aaron Sawyer-Coppers loves football, drums and Lego and is among the 1%

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As a four-year-old, he was withdrawn and unresponsive,

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but researchers spent a year teaching his mother Tracey how

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to read what efforts he did make to communicate.

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She reviewed video of their encounters and learned how

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It became where Aaron was actually leading the play

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And then he would look at me, to see if I was doing what he was doing.

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Very little facial gestures, but more than...

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And it was lovely, just to see he could actually play

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with toys rather than just banging them together.

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He did what they were supposed to do.

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At the end of the training, 15% fewer of the children whose

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parents participated displayed autistic symptoms classified

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as severe, compared with children given standard treatment.

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After six years, 17% fewer could be classified as severely disabled,

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This was a modest intensity time-limited to 12 months

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Having enduring effects over six years and who knows,

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but possibly effects that would last and continue for longer

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through adolescence into adulthood would be quite a remarkable thing.

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The long-term benefits included core elements of autism, which have been

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regarded as highly resistant to change such as improvements

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in social communication and reduction in repetitive behaviours.

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The parent-focused treatment is not a cure for autism but experts say

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the sustained benefit to children is remarkable and encouraging.

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The transport secretary, Chris Grayling, will make the case

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for Heathrow's expansion - during a visit to the north

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The government believes increasing capacity at the London airport

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Two cabinet ministers have publicly criticised the plan,

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and Zac Goldsmith has quit as a Tory MP, triggering a by-election.

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The Transport Secretary insists everyone will benefit. Everyone

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benefits from us doing this, albeit it's difficult for people that live

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close by. Fill look at the difference this will make, creating

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opportunities around the world. This is the right thing for the whole

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country. If we want to fund the National Health Service in the

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future, if we want to do the right thing by our pensioners, we have to

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be a nation that creates wealth and opportunity for everyone and works

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for everyone in it. Apple has reported its first drop

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in annual revenue since 2001 with sales down 8% in the year

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to the end of September compared The company says the figures don't

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take into account the impact Apple is predicting that it

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will return to growth over Charities have criticised

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the decision to start demolishing the migrant camp in Calais,

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while there are still children Save the Children and Unicef have

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called the situation "unacceptable". It's estimated over 4,000 refugees

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have been through the processing centres.

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A survey for the BBC suggests that a big majority of football fans

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would feel comfortable if the clubs they support were to sign a gay

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player.Less than ten per cent said they would withdraw their support.

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Younger fans appeared more hostile than older people to the idea.

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More than half of those taking part said they had witnessed homophobic

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abuse from the stands during games played in England,

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Justin Timberlake has avoided a possible criminal investigation

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after he took a selfie while voting in the US presidential election.

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The American pop star posted a photograph on Instagram

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showing him casting a ballot in Memphis, Tennessee,

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with a message encouraging people to vote ahead

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He's already a "House"-hold name in the States but now Hugh Laurie

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has cemented his place among Hollywood's elite with his own star

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The British actor was presented with the honour

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in Los Angeles yesterday where he described himself

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He's known to millions of Americans for his role

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in medical drama House - for which he received

:09:37.:09:39.

That's a summary of the latest BBC News, more at 9.30.

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Should young adult offenders, people who commit crimes

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between the ages of 18 to 25, not be treated as adults

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An influential group of MPs think so - we will be finding out why.

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Do get in touch with us throughout the morning - use the hashtag

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Victoria LIVE and If you text, you will be charged at the standard

:10:03.:10:06.

Particularly interesting to hear from you if you've offended between

:10:07.:10:17.

the age of 18-25. Jess you've got more details

:10:18.:10:25.

on the survey of sports fans More than 4,000 people took part in

:10:26.:10:39.

the online poll across 11 sports and 82% said they wouldn't have an issue

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with it. The most high-profile male footballer is former Aston Villa

:10:45.:10:48.

player Thomas Hitzlsperger a couple of years ago. He said at the time

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being a gay player isn't a big deal in the dressing room but he did wait

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until he'd retired before revealing his sexuality. It was often debated

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whether a current male footballer would come out in England, the first

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and only was Justin Fashanu in 1990 but his career suffered for it and

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he took his own life for it. The women's game is a lot more tolerant

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on the issue of sexuality and former England captain Casey Stoney came

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out and received a lot of support. In Rugby League Keegan Hurst is an

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openly outplayer, playing for Wakefield now. When he came out

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whilst playing for his old club he said he received lots of support

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too. It seems to be a mixed picture across the different sports,

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interesting to hear more about the topic when you delve into it later

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in the programme. Liverpool are keeping

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up their good run of form - Daniel Sturridge scored both goals

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and could have had a few more actually. Liverpool are through to

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the quarter-finals of the EFL cup, they extend their unbeaten run to

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ten games. Not bad is it? ! In the pick of tonight's cup games, it's a

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Manchester Derby with United taking on City at Old Trafford.

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And Bradley Wiggins is taking part in his last event

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Cycling commuters will like this one. Have you ever had to slow down

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for a traffic light but didn't want to stop so tried to balance without

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putting your feet on the ground. That's what these cyclists were

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doing alongside Sir Bradley. He's cycled off already, he's not that

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good at it. It's known as the longest lap, it took place in London

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yesterday. It's known as track standing, there you are! Thank you

:12:51.:12:52.

very much talk to you later. Someone who commits a crime

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between the ages of 18 and 25 should not be treated as an adult

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by the criminal justice system because their brains

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are still developing, The Justice Committee says that

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because young people's brains are still changing, they can be more

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likely to commit a crime, and need to be treated differently

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from other offenders. This is crucial - they say -

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if they're to be stopped We'll be discussing these

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recommendations in a moment - but first last year,

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while the justice committee was holding its inquiry,

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we explored this issue and me a young adult

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offender called Mario. I turned 18 and literally

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it was a couple of weeks I was having a drink, I threw

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a plastic bottle out the window, I hit someone's car,

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I looked out the window and I realised

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the man was just swearing. word of English but I

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understood he was upset. I was under the influence of alcohol

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so I went to the kitchen, He was trying to call the police

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so I smashed the window, smashed his phone, I tried to stab

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him a few times when he was sitting I don't really remember

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how I did it, but I just know that he suffered

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an injury in his shoulder. I was given a custodial

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sentence of four years. Prison, for me, the age

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of 18 was really hard. The separation from my

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family, my parents. It was hard to understand that now

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I'm wasting my life in here, sitting in a cell,

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when I could be studying, trying to Trying to do things that

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are positive to my life, but clearly, because of the choice

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I made, now I'm sitting in a cell. Young adults are treated much like

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adult offenders, but the evidence Recent research has

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found that they are More challenging to manage

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and crucially, more likely to I went back to prison for the simple

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reasons that there was I wanted to get a house,

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wanted to get a job, wanted to get an apprenticeship,

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I wanted to do something positive. But the reality is that

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there was nothing there. On top of it, now you've got

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a criminal record, if you thing they will look at,

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"Do you have a criminal record?" "OK, let me give it to somebody else

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who has those things." People made that assumption that,

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because I'm now older, I should know And the reality is that I wasn't

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aware of what I was doing I needed support in

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the sense of, show me what is right, what's wrong, maybe

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not necessarily what is right and what's wrong, but how do I overcome

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the wrong to turn into a right So let's talk to Bob Neil,

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who's chair of Parliament's Justice committee, Max Rutherford,

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from the research organisation The Barrow Cadbury Trust -

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he gave evidence to this committee. And Stanley Cave, who was given

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a suspended sentence when he was 22. Also, we have Sullman Amad

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who was sent to prison And we can hear from Steve Gillan

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from the Prison Welcome all of you, thank you

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becoming the programme. Bob Neill, what you believe should change as a

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result of your in Querrey? We have followed very clear medical and

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scientific evidence that young people in this category of the 25

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need a distinct approach when they are being dealt with in the justice

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system. Therefore we need to update the legislation to reflect that so

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you can deal with them in a way that does pick up on the points that we

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have just heard, that there is less self-control, less awareness of the

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harm you do to others, less ability of you like to motivate yourself.

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This suggests that first of all there should be a guideline to make

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sure when people are charged and when courts are sentencing there is

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a check on their maturity and that is taken into account. It varies

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from person to person. How do you check on somebody's the Judy? You

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can do it through various reports. If the offence is so seriously

:18:10.:18:13.

someone to go into custody then we should have a system where there is

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proper screening to make sure they are not vulnerable in some ways,

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unless there is very clear evidence that there is greater risk of not

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only learning and educational problems, social problems but also

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neurological issues that often have not been picked up. That is why

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sometimes we have seen vulnerable young people in the system. There is

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not a means for officers to recognise that any get self harming

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and suicides in prison. Would be screaming pickup on any neurological

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conditions? It should be able to because the evidence from the

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medical people, this is the key thing, not talking about academics

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or politicians, it is clear medical evidence, you can do this and they

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do it in other countries, they do it in the Netherlands. Do they have a

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lower reoffending rate? Significantly less. We have one of

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the worst reoffending rates in that age group and it is worth saying,

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Victoria, not only is it worse by comparison, it is worse in any other

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part of the prison population. 75% of young offenders in that bracket

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reoffend within two years of release. Generally the evidence

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shows that people are going to turn their lives around they do so about

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25. That is why they say in the young offenders regime at the moment

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only applies up to 20 should be extended up to 25, so the

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institution they are in concentrates much more on turning around those

:19:33.:19:38.

like problems they have got. Many Ah Van rubble themselves. Much more

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rehabilitation, much more on training, much more on follow-up

:19:42.:19:47.

post release. What do you think, Max Rutherford? We have worked on this

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agenda for ten years through our transition to add offered programme.

:19:52.:19:54.

We have found three main findings, the first nylon becomes a fully

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mature adult on the moment of their 18th birthday. It is a process, not

:19:58.:20:02.

an event, that transition to adult hood. What we would say is for the

:20:03.:20:06.

criminal justice system that means that if you take a distinct approach

:20:07.:20:09.

to this age group, you end up with fewer victims of crime, which is the

:20:10.:20:15.

most important thing. You cut reoffending, you end up with young

:20:16.:20:18.

people much more likely to grow out of crime and as a consequence of

:20:19.:20:25.

both of those things, you save the public a lot of money. Stanlake,

:20:26.:20:30.

thank you becoming, you were behind paying your rents are you sold some

:20:31.:20:33.

cannabis to make some cash and you were arrested. That was your

:20:34.:20:38.

punishment? I got put into a suspended sentence, which I ended up

:20:39.:20:45.

provoking later on. It got me for weeks in custody. But you find as

:20:46.:20:50.

well? Yes, about ?120 and I had to do 100 hours of service. Could you

:20:51.:20:57.

afford the fine? Not at that time, no. The punishment you have just

:20:58.:21:02.

ascribed, community service and a fine sounds sort of fair enough,

:21:03.:21:06.

would you say? Yes at the time it was fair enough. But I thought the

:21:07.:21:12.

whole approach was overcome you have committed a crime, there was no

:21:13.:21:15.

reason, they didn't ask the story behind why I was in trouble or

:21:16.:21:19.

anything. It was just you have done a crime, this is the punishment,

:21:20.:21:23.

that was it. Were you expecting some kind of interest in your back story?

:21:24.:21:30.

I have never had that approach, they were oblivious to me, it was as

:21:31.:21:35.

nobody really cares. I have never had that experience. But you are 22,

:21:36.:21:39.

a grown man, so do you need some adults to show that they care? Not

:21:40.:21:47.

necessarily, it wasn't necessarily that I needed someone, but it was

:21:48.:21:52.

just the way that I felt I was treated through the system. There

:21:53.:21:55.

was OK, you have done this, this is your punishment, that is how you

:21:56.:22:00.

take it. What do you think of some of the recommendations from Mister

:22:01.:22:05.

Neil's committee? I think they are very good ideas, because, like you

:22:06.:22:15.

say, the rate of going back into prison is 80%, going back in. What

:22:16.:22:20.

would be different then if your recommendations were in place, what

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would have been different in Stanley Cave's situation? First of all the

:22:25.:22:30.

CPS would have needed to have considered what the appropriate

:22:31.:22:33.

charges were, and the magistrates court would have had to look a lot

:22:34.:22:36.

more at the background and the sentence. Thirdly, if there had been

:22:37.:22:45.

a period in custody, and fourthly in that recommendation, you look again

:22:46.:22:51.

at the criminal records issue. It can be a problem, particularly with

:22:52.:22:56.

something like a suspended sentence, whereas even though someone is

:22:57.:22:59.

trying to turn their lives around and did it when they were quite

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young, they are not hard and colonels in other words, still on

:23:03.:23:04.

the record when they're trying to get a job. Is 22 quite young? When

:23:05.:23:13.

you are in your late 20s and 30s a new outline for a job, that is still

:23:14.:23:18.

a new record. Let's bring in Steve Gillon, what you make of these kind

:23:19.:23:24.

of recommendations? I have a great deal of respect for the just select

:23:25.:23:27.

committee but I think they have got this one totally wrong to suggest

:23:28.:23:32.

anyone over the age of 25 who is not an adult and is not capable of

:23:33.:23:36.

making choices in their lives for me is totally wrong. What I believe is

:23:37.:23:41.

we are forgetting about the victims of crime. They are the ones

:23:42.:23:46.

important in the first. I think we have become a society that make

:23:47.:23:52.

excuses for people 's behaviour. This sort of scientific staff has

:23:53.:23:57.

been about for quite some time now. But I think we need to address the

:23:58.:24:08.

root causes of crime. I think it is wrong. So far as I understand it,

:24:09.:24:14.

having been a journalist for a number of years, nothing has really

:24:15.:24:16.

cut the reoffending rates particularly of this age group,

:24:17.:24:22.

would it not be worth a try? We have always said we are compassionate

:24:23.:24:24.

about mental health issues and so forth and people should be diverted

:24:25.:24:29.

away from prison. But the harsh reality is and I keep saying it

:24:30.:24:33.

everytime I come on TV, we haven't got enough resources. Where is the

:24:34.:24:37.

money coming for this? Where is the additional prison is coming for

:24:38.:24:41.

this? That is a fair point but just put that to one side, do you

:24:42.:24:46.

acknowledge that nothing else seems to have worked, in terms of cutting

:24:47.:24:50.

the reoffending rates of 18 to 25-year-olds, and therefore this

:24:51.:24:53.

might be worth a go? I do accept it is a problem, but for a Justice

:24:54.:24:59.

select committee to say that 25-year-olds are still young adults,

:25:00.:25:07.

I think it is derogatory to mainstream 18 to 25-year-olds. How

:25:08.:25:12.

do you respond to that, Bob Neill? I think he has not read the report

:25:13.:25:15.

properly, we are saying they are a distinct group. Of course they are

:25:16.:25:19.

adults and we're not saying they don't need to be punished, but

:25:20.:25:22.

precisely because we want to see fewer crimes, we are saying that

:25:23.:25:26.

rather blunt instrument approach we have at the moment is the wrong one.

:25:27.:25:31.

Therefore we should have a much more subtle system, and if it works in

:25:32.:25:38.

Germany, if the Netherlands and Scandinavia are able to work well

:25:39.:25:40.

within that system and it helps them do their jobs better, than I would

:25:41.:25:43.

have thought it is something everyone in the criminal justice

:25:44.:25:47.

system ought to be supporting. Fewer reoffending, fewer victims. Tell us

:25:48.:25:53.

what happened to you aged 18, and how what you have heard this morning

:25:54.:25:56.

would have changed things potentially? I committed a crime at

:25:57.:26:04.

the age of 17, by the time I was tried and taken to court was 18

:26:05.:26:07.

years old and treated as an adult. It was my first ever offensive at

:26:08.:26:10.

the time I didn't feel as though custody would have been the

:26:11.:26:21.

appropriate for myself. So I was eventually given a two-year

:26:22.:26:28.

custodial sentence. What was the offence? It was a drug offence, so

:26:29.:26:32.

it was a serious offence and I knew the consequences would be prison,

:26:33.:26:35.

but at the time, being my first offence, I would have thought they

:26:36.:26:40.

could have been other things in place if it did exist to support me

:26:41.:26:47.

better. Working with many young people, I see the transition a lot

:26:48.:26:59.

of young people have. Youth offending is really intensive and

:27:00.:27:02.

really supportive. The minute you turn 18 and you are put into adult

:27:03.:27:05.

probation, it is very different and the responsibility is down to

:27:06.:27:09.

yourself. For a lot of young people and with them reoffending, they

:27:10.:27:12.

can't cope without the intensive supervision they were getting, and a

:27:13.:27:18.

lot of the time that youth worker is the person who believed in them and

:27:19.:27:22.

was their glimmer of hope that the David Hearn 18, they pass into adult

:27:23.:27:28.

probation and treated as an adult. It was a two-year prison sentence,

:27:29.:27:36.

you came out after serving half. Have you reoffended? Know I haven't.

:27:37.:27:44.

So did present work? No, not at all, not for me. Luckily I had a really

:27:45.:27:48.

supportive family and home life. A lot of people in Casty don't have

:27:49.:27:56.

that. For me, I was lucky with the fact that I had a family and people

:27:57.:28:01.

with supporting me. A lot of young people don't have that so they will

:28:02.:28:04.

go on to reoffend because they don't have the support that I had. Bob

:28:05.:28:12.

Neill, interesting from Stanley and from Sullivan, if I ask an

:28:13.:28:15.

18-year-old boy 22-year-old should they have been punished in the way

:28:16.:28:19.

they were the crime they committed they will say no, aren't they? Yes,

:28:20.:28:24.

but you have to be a little bit more thoughtful than purely that

:28:25.:28:28.

reaction. In some cases, punishment has to be the answer but it is the

:28:29.:28:35.

type of punishment. I think Sullman was making the point there is a

:28:36.:28:38.

sudden cut-off point when you leave the young offenders into the adult

:28:39.:28:41.

system, or the follow-up goes and he is absolutely right. Very high

:28:42.:28:47.

percentages of the young offenders will have been in care, don't have

:28:48.:28:50.

the support of a family background and it is therefore not the

:28:51.:28:53.

follow-through. That is what we are saying has to be part of the system

:28:54.:28:59.

that is why it is important to achieve the reduction in

:29:00.:29:01.

reoffending. Also the work you do within prisons. There is an argument

:29:02.:29:10.

we need more resources in the prison system. I don't disagree. That is

:29:11.:29:16.

why these youngsters should not be in the adult prison system, they

:29:17.:29:19.

should be in those areas where there is a lot more rehabilitation, trying

:29:20.:29:23.

to get them back into jobs. What we are proposing, how they are treated

:29:24.:29:33.

within custody or looking at the weekend is to make sure the

:29:34.:29:35.

follow-up way we deal with the criminal records doesn't stop them

:29:36.:29:41.

getting back into work. Stanlake we heard saying it was crucial for him

:29:42.:29:45.

in turning his life around that he had a very supportive close family,

:29:46.:29:51.

what about you? It was very important for me. My family are

:29:52.:29:54.

supported but I come from a single parent homes of it is kind of hard.

:29:55.:29:59.

I am one of six. It is kind of hard for my mother to phone in time to be

:30:00.:30:03.

working in to look after all of her children so it is hard. It is not

:30:04.:30:12.

how 18 to 25-year-olds should be punished, it is what is causing it.

:30:13.:30:18.

Sometimes there may not be an explanation, just that a 19-year-old

:30:19.:30:23.

made a bad choice that day. Then that person should be punished for

:30:24.:30:27.

that decision but others who led up to something, for me, I wanted to

:30:28.:30:32.

pay my rent arrears, that was it. Why didn't you get a part-time job?

:30:33.:30:37.

I had already been to custody so it is hard for me. I applied for jobs,

:30:38.:30:42.

I got turned down, struggling at uni and working. I know a lot of people

:30:43.:30:47.

that do it and it is very hard. But at least it is legal. Yes, true.

:30:48.:30:56.

The point there is that there is a bit of vicious circle. You get led

:30:57.:31:03.

back into the same way of reoffending. We need a cleverer

:31:04.:31:08.

approach to get them out of the vicious circle. Quick final thought?

:31:09.:31:13.

This is a landmark report today. The detail is really important. It's not

:31:14.:31:18.

about leniency, it's about making targeted interventions that

:31:19.:31:21.

recognise the distinct nature of the age group. To give you two brief

:31:22.:31:27.

examples. One would be the court process would be quicker, to suit

:31:28.:31:30.

victims, because they want to be dealt with quickly. It would suit

:31:31.:31:35.

young people because they have a shorter time between the offence and

:31:36.:31:40.

the consequence of the offence to make the connection clearly. We are

:31:41.:31:46.

worried about the Government's haphazard policy of mixing young

:31:47.:31:51.

adults with older adults which is creating universities of crime

:31:52.:31:54.

rather than a distinct institution to target this age group. Thank you

:31:55.:31:58.

very much all of you, we appreciate your time. Thank you for being so

:31:59.:32:01.

open as well. We had this statement from the

:32:02.:32:05.

Ministry of Justice: Six years after being diagnosed

:32:06.:32:31.

with terminal leukaemia, writer and broadcaster Clive James

:32:32.:32:35.

talks to us about dealing with his And a campaign to ensure the under

:32:36.:32:39.

30s aren't left behind when it comes We've brought together some of those

:32:40.:32:46.

involved and will be finding out Here's Julian in the BBC Newsroom

:32:47.:32:50.

with a summary of today's news. Vodafone is being fined ?4.6 million

:32:51.:32:59.

pounds for failing The communications regulator Ofcom

:33:00.:33:02.

found "serious and sustained breaches of consumer protection

:33:03.:33:08.

rules" by the company. Vodafone has admitted

:33:09.:33:11.

the breaches and apologised. There's a call for sweeping changes

:33:12.:33:16.

to the way the criminal justice system deals with offenders

:33:17.:33:21.

aged between 18 and 25 because of the way

:33:22.:33:23.

their brains mature. MPs on the Justice Committee say

:33:24.:33:26.

they offend the most, but have the greatest

:33:27.:33:29.

potential to stop offending - at a time when their brains

:33:30.:33:32.

are still developing. The government says efforts have

:33:33.:33:35.

been made to divert young people from custody and it recognises

:33:36.:33:38.

the challenges with this age group. However, the Commons report says

:33:39.:33:41.

there's been a "lack Treating children with autism

:33:42.:33:43.

from two can significantly reduce the severity of their symptoms

:33:44.:33:52.

and sustain the improvement over six years, according to ground-breaking

:33:53.:33:55.

research The study published years, according to

:33:56.:34:00.

ground-breaking research. in the Lancet, is the first

:34:01.:34:01.

to identify a long-term effect on the condition

:34:02.:34:05.

after an early intervention. In the trial, parents took

:34:06.:34:07.

on the role of therapists, leading daily sessions

:34:08.:34:09.

of communication and The President of the European

:34:10.:34:12.

Parliament has referred an altercation between two Ukip MEPs

:34:13.:34:16.

to the French authorities. The party's former migration

:34:17.:34:19.

spokesman Steven Woolfe was treated in hospital for several days

:34:20.:34:21.

earlier this month - following an incident with another

:34:22.:34:24.

MEP Mike Hookem. A report by the European

:34:25.:34:26.

parliament says the version of events given by both

:34:27.:34:29.

men "diverged substantially". The parliament's president

:34:30.:34:32.

Martin Schulz says French authorities will now investigate -

:34:33.:34:35.

and decide if any sanctions should The most high profile male

:34:36.:35:09.

footballer to come out as gay is former Aston Villa player Thomas

:35:10.:35:14.

Hitzlsperger but not until he retired. Liverpool are through to

:35:15.:35:20.

the next round after a win over Tottenham. Sturridge scored both

:35:21.:35:26.

goals, wins too for Hull and Newcastle. The feather weight boxing

:35:27.:35:32.

fight will take place in Las Vegas on 28th January. Frampton beat Santa

:35:33.:35:37.

Cruz in July and they'll go head-to-head again.

:35:38.:35:42.

Bradley Wiggins was give an friendly reception at the Olympic velodrome

:35:43.:35:46.

on his final track appearance on home soil before retirement.

:35:47.:35:51.

And before I go, one rugby line for you, England have recalled Tom Wood

:35:52.:35:56.

for up the and coming autumn internationals. He has 42 caps but

:35:57.:36:01.

is yet to feature under the head coach Eddie Jones.

:36:02.:36:04.

Let's get more now on the fine Ofcom has imposed on Vodafone

:36:05.:36:07.

more than ?4.5 million, a record amount for breaching

:36:08.:36:09.

Vodafone has admitted the breaches and apologised.

:36:10.:36:14.

Lindsey Fussell is the Consumer Group Director for Ofcom

:36:15.:36:16.

What did they do to merit this fine? A number of things went wrong with

:36:17.:36:28.

Vodafone. They charged thousands of customers for services they didn't

:36:29.:36:31.

receive for money they put on their phones and for which they didn't

:36:32.:36:35.

receive credit. They gave customers inaccurate bills and the complaints

:36:36.:36:38.

handling processes weren't up to scratch. That's why there's been

:36:39.:36:43.

this fine today. How did you find out what was going on, where did the

:36:44.:36:48.

tip-off come from? We noted that we were receiving a number of

:36:49.:36:52.

complaints about Vodafone's billing processes because they were in the

:36:53.:36:56.

process of migrating to a new IT system. That's when we started to

:36:57.:37:01.

investigate. Are Vodafone a one-off or are other

:37:02.:37:05.

Telecoms firms potentially breaching your rules, do you think? We want to

:37:06.:37:09.

be very clear today that we see the size of this fine, forgot just as a

:37:10.:37:13.

message to Vodafone but to all companies across the industry that

:37:14.:37:17.

every one of the customers expects and demands good quality service and

:37:18.:37:20.

that's what the companies need to deliver. Where they break the rules,

:37:21.:37:24.

we won't hesitate to act and impose further long fines when warranted.

:37:25.:37:29.

Vote fiend have reimbursed most of their customers, there are about 30

:37:30.:37:32.

they can't track down. What was the issue with the handling of

:37:33.:37:38.

complaints? I think we all know, as users of mobiles ourselves, how

:37:39.:37:41.

frustrating it can be when trying to get through to a company when

:37:42.:37:45.

there's a problem and they don't deal with the problem adequately. In

:37:46.:37:50.

this case Vodafone weren't recognising complaints were

:37:51.:37:52.

complaints, so they weren't treating them properly and they weren't

:37:53.:37:55.

escalating them. After eight weeks, customers have the right to go to an

:37:56.:38:00.

independent arbitration service but Vodafone weren't escalating

:38:01.:38:02.

complaints so Kist mayors weren't always made aware of that. Thank you

:38:03.:38:04.

very much. When I was growing up, Clive James

:38:05.:38:16.

was a huge star of television, bringing to us documentaries on what

:38:17.:38:21.

seemed like exotic places and TV programmes featuring daft reality

:38:22.:38:24.

shows from Japan, I seem to remember. He's also a prolific

:38:25.:38:28.

writer and continues to write despite being diagnosed with

:38:29.:38:34.

terminal leukaemia six years ago. He started to say his goodbyes, but

:38:35.:38:37.

he's still here, thank goodness. I went to see him at his home in

:38:38.:38:40.

Cambridge and he was in pretty good spirits. Hello, how are you? It's a

:38:41.:38:55.

long answer but good. I'm still here. It was New Year's Eve between

:38:56.:39:04.

20110 and 2011 and the predictions, projections wasn't too hot. I was

:39:05.:39:09.

told to practise saying goodbye. The Queen's farewell, you know. But it

:39:10.:39:16.

didn't work out that way. You did in 2014 say that you were

:39:17.:39:21.

saying goodbyes. I said it too often. I should have shut up. I more

:39:22.:39:25.

or less promised to go that winter because I was in bad shape that year

:39:26.:39:31.

but then it turned out that I wasn't due to go. The thing to do is not to

:39:32.:39:38.

make predictions, especially not with medical science with what it

:39:39.:39:41.

is, it's galloping forward all the time. My chief condition, which is a

:39:42.:39:47.

version of leukaemia called CLL, I don't quite know what that stands

:39:48.:39:54.

for, Clive's lousy lieu keep ya maybe, but it's meant to be fatal

:39:55.:40:01.

but can take its time -- Clive's lousy leukaemia. There is a drug

:40:02.:40:13.

with a wonderful name, Ibrutaniv. It sounds very strong but that's what

:40:14.:40:19.

is keeping you living? Yes. Sounds like Arnold Schwarzenegger in his

:40:20.:40:22.

prime but it's keeping me going! There are other things wrong too,

:40:23.:40:27.

but nothing quite as wrong oz that too. Could be worse. I expected to

:40:28.:40:35.

be gone by now but I've learned to live and there's no point making

:40:36.:40:40.

predictions. The biggest decision is whether to go on doing what you are

:40:41.:40:45.

good at or just lie down. I'm also very good at lying down, there's

:40:46.:40:51.

never anyone more lazar than me, I could hit the couch and stay there

:40:52.:40:55.

but I don't want to, saying things is what I do. Are you in pain

:40:56.:40:59.

though? You see, there's the factor I've been leaving out of this

:41:00.:41:03.

conversation. No, I'm lucky. Things would be very different if I were in

:41:04.:41:07.

pain. If I was even uncomfortable, I wouldn't be able to concentrate and

:41:08.:41:11.

do all the writing and reading and viewing. That would be very

:41:12.:41:17.

different. So I've been lucky. I counted the whole thing as a stroke

:41:18.:41:22.

of luck. I've had a reasonably long life. I probably deserved to get

:41:23.:41:26.

caught. Someone that smoked like I did should have something wrong with

:41:27.:41:33.

him. So I don't complain. If it hurt, I would probably complain. I'm

:41:34.:41:38.

not sure how brave I would be. In terms of your career, how do you

:41:39.:41:42.

describe yourself? I'm at the peak of my career, no question of it, I'm

:41:43.:41:46.

a better writer now than I ever was. And here is the secret, I've got

:41:47.:41:50.

more to write about, I can write about life now. When the end is in

:41:51.:41:55.

sight you get a perspective on life you never had before. I was dumb,

:41:56.:42:01.

energetic and moving forward at the high speed of a thrown shoe. I

:42:02.:42:06.

wasn't reflective. I'm much more reflective now. What do you reflect

:42:07.:42:12.

on? Everything. What I did wrong as well as what I did right. I would be

:42:13.:42:16.

entrepreneur day shuts inviting you to ask me all the things I did

:42:17.:42:26.

wrong. There is a long list - trepidatious. I would give you a bad

:42:27.:42:33.

time. Some examples? Well, I was not a faithful husband. I should have

:42:34.:42:37.

been but I wasn't. I've apologised for it to the person who matters.

:42:38.:42:46.

But... I can't be proud of myself on that score. I try and be proud of

:42:47.:42:51.

the fact that I'm still married to the only person I ever did marry. I

:42:52.:42:55.

would like that to count for something. Has she forgiven you?

:42:56.:43:02.

Forgiveness is a big deal. But if I'm alive then I've been forgiven.

:43:03.:43:10.

We are surrounded by many books that you have written, including this

:43:11.:43:16.

which features your dear friend Pete Atkin with whom you have had a

:43:17.:43:19.

song-writing partnership for decades. Yes. You say this is the

:43:20.:43:23.

work that is closest to your heart but the work that is least known

:43:24.:43:31.

about? We have really suffered as a song-writing duo, suffered from I

:43:32.:43:35.

would say a lack of attention. Some would say lack of success. Let's

:43:36.:43:41.

change that now. I'm very proud of what we've done. It hasn't really

:43:42.:43:46.

been very well known and it's rather ironic that it might start altering

:43:47.:43:49.

from my angle at the very moment when I depart the earth. What is it

:43:50.:43:55.

you might enjoy about song writing compared to say writing poetry?

:43:56.:44:00.

Song-writing or lyric writing is writing poetly but it's in a much

:44:01.:44:08.

more compressed form -- poetry. It's simpler in the grammar but sometimes

:44:09.:44:13.

more complicated in the imagination. I enjoy everything about it. I've

:44:14.:44:21.

always wanted to do it. I still do. But it's a tough business. What's

:44:22.:44:26.

fascinating about this aspect, what's happening now, is that we are

:44:27.:44:32.

getting back into business on such a scale where all the records may come

:44:33.:44:36.

out again, I don't know, I have a feeling they might. If you want to

:44:37.:44:41.

hear Pete singing the songs, you can do it on YouTube. YouTube is

:44:42.:44:45.

changing everything. You can just dial them up. Song like Beware Of

:44:46.:44:56.

the Beautiful Stranger. It's the most beautiful song.

:44:57.:44:59.

# Get away from the beautiful stranger... #

:45:00.:45:03.

This is wonderful and it's all going to happen Starting tomorrow. And

:45:04.:45:07.

what am I doing? Falling off the twig, as we saw in Australia,

:45:08.:45:11.

perhaps not quite yet. Do you love television as much as you did? proof

:45:12.:45:16.

Very, very impatient to get home and read a book.

:45:17.:45:22.

I gave TV everything I had, but I was well aware that

:45:23.:45:26.

I was burning up time that I would never get back.

:45:27.:45:29.

And when the day came when I really couldn't drag myself

:45:30.:45:32.

to the office any more, I said, I will try to use this

:45:33.:45:35.

But it's quite hard to control your career.

:45:36.:45:49.

This year, you can vote for your man or woman of the year

:45:50.:45:52.

during the programme and there is a thrilling

:45:53.:45:54.

At the end of the evening, all these millions of pounds

:45:55.:46:01.

are accumulated into a sum of six figures.

:46:02.:46:03.

Then we guarantee that after our expenses have been deducted,

:46:04.:46:07.

one of those pounds will be given to charity.

:46:08.:46:11.

And the other will be returned to the lucky winner.

:46:12.:46:14.

So, why don't you love TV as much as you did?

:46:15.:46:18.

The thought of having to spend a couple of days making a TV

:46:19.:46:24.

When I was doing it, when I was all over the world,

:46:25.:46:32.

making TV programmes for years, the only way I maintained my sanity

:46:33.:46:35.

was to use my downtime, waiting in the car, the downtime.

:46:36.:46:40.

I learned to use that time to read a book or even write one.

:46:41.:46:48.

It paid quite well and it makes you very popular.

:46:49.:47:01.

Welcome, once again, to the BBC's first deregulated,

:47:02.:47:04.

lead-free, self-financing, fully-sponsored TV programme.

:47:05.:47:07.

For your protection, the entire show has been

:47:08.:47:09.

One of the reasons I still draw attention now at the age of 106,

:47:10.:47:15.

all right, 116, is that people remember some shows I did.

:47:16.:47:21.

I grew up watching you on television.

:47:22.:47:24.

Those eager local Egyptian collaborators were focusing

:47:25.:47:36.

their magnifying glasses, so to give the nipples

:47:37.:47:38.

of the upside-down contestants the full benefit of the desert sun.

:47:39.:47:42.

Your Clive James On Television programme really introduced

:47:43.:47:45.

us to utterly bizarre game show type...

:47:46.:47:49.

Was that the start of the reality TV programme?

:47:50.:47:57.

I ruined an entire television culture.

:47:58.:48:01.

Hungry catfish wait in the river for the contestants

:48:02.:48:04.

Those who drown are not allowed to go forward to the next stage.

:48:05.:48:14.

When I saw the first footage of Japanese game shows I should

:48:15.:48:19.

Within a couple of years, everybody was doing it.

:48:20.:48:29.

If anything, it became over spectacular.

:48:30.:48:36.

Tell me how you would like to be remembered.

:48:37.:48:39.

First of all, let's face reality here.

:48:40.:48:43.

First of all, one might not be remembered at all.

:48:44.:48:52.

Nothing vanishes more quickly than a media career.

:48:53.:48:54.

And if I am, it's because I wrote things.

:48:55.:49:05.

And I hope some of my poems will be remembered.

:49:06.:49:07.

No way of checking up on it of course, I'll be gone.

:49:08.:49:11.

But I certainly write my poems as if they might be remembered.

:49:12.:49:15.

What would you like people to say about you?

:49:16.:49:18.

I wouldn't like them to say that there was a man

:49:19.:49:20.

I would like them to say there was a man who learned

:49:21.:49:34.

in the James and the surely songs of the James and the Vatican is now.

:49:35.:49:47.

Coming up, giving mums and dads the skills to become super parents can

:49:48.:49:51.

dramatically improve their child's daughters, according to new

:49:52.:49:54.

research. We will be looking into what the report means after ten. If

:49:55.:49:59.

you have a child who is autistic, get in touch with your own thoughts.

:50:00.:50:06.

The Brexit vote in June was seismic - not least younger voters

:50:07.:50:09.

who cast their ballots overwhelmingly to stay in the EU.

:50:10.:50:11.

That's out of the ones who voted, which was said to be around two

:50:12.:50:15.

There's now a campaign to make sure that generation,

:50:16.:50:18.

with so much at stake, has a say in shaping

:50:19.:50:21.

It's called UnDivided, and it brings together Remain

:50:22.:50:24.

and Leave supporters from across the country.

:50:25.:50:28.

Let's introduce you to Joe Porter who was 20, a conservative, one of

:50:29.:50:34.

the youngest councillors in that country in fact. He voted on -- he

:50:35.:50:41.

worked on about Leave campaign in Staffordshire moorlands. Charlotte

:50:42.:50:45.

Gerarda who is 26, a campaigner at 38 degrees who voted remain. And

:50:46.:50:55.

Hafsa Dabiri, a TV and radio presenter, she is 17 so could not

:50:56.:51:00.

vote. Charlotte Kariba to tell us what 38 degrees is about. It is a

:51:01.:51:05.

campaign group. From your age group, what is a big deal for you when it

:51:06.:51:09.

comes to our pie minister going to renegotiate our exit from the

:51:10.:51:14.

European Union? Would like is to ensure the prime minister gets the

:51:15.:51:17.

best possible Brexit deal for young people across the country. Which is

:51:18.:51:23.

what? That is a massive question, what does it mean? I think it means

:51:24.:51:29.

looking into different areas and the only way we can do that is by

:51:30.:51:34.

listening to demand. We have no idea what they will be because there are

:51:35.:51:38.

such a range of opinions and that is what undivided is there to do.

:51:39.:51:41.

Gather those opinions. What would be your opinion, Hafsa? I am interested

:51:42.:51:51.

in education and travel and I want that to be the same post Brexit, but

:51:52.:51:54.

it is not about our personal opinions, it is about making sure

:51:55.:51:58.

young people's voices are heard. What would you say is a big deal,

:51:59.:52:02.

what are you worried optimistic about? I think this has presented an

:52:03.:52:10.

opportunity for young people to completely reshaped Britain. There

:52:11.:52:12.

is a lot on the table at the moment, there is not a clear plan to Brexit,

:52:13.:52:16.

it presents a opportunity of young people to talk about what matters

:52:17.:52:19.

most to them and start from the beginning. What matters most to you

:52:20.:52:25.

as a 26-year-old in Britain in 2016? I think commonly all three of us

:52:26.:52:29.

really care about the regional divisions, and about the inequality

:52:30.:52:33.

that exists within the country. We will lose a lot of EU funding,

:52:34.:52:38.

especially in areas of the country that the most poorest. In places

:52:39.:52:45.

where funding has been lost, it will be replaced. I agree with a lot of

:52:46.:52:50.

what Charlotte has just said, which is why I live in North

:52:51.:52:53.

Staffordshire, I grow up in Stoke Inn Trent. Part of the country like

:52:54.:53:00.

that need more regional funding, that support from government, and

:53:01.:53:03.

from businesses and young people. Young people need to have those

:53:04.:53:08.

opportunities to succeed in life. That is why all three of us have

:53:09.:53:12.

that as a priority, the fact that we are young and want the brightest

:53:13.:53:16.

possible future. A lot of that is about education and equality of

:53:17.:53:19.

opportunity. What has that got to do with Brexit? Because post Brexit, we

:53:20.:53:26.

have a unique opportunity to shape our own future. Changes on the

:53:27.:53:32.

horizon. It is very important that our generation is part of that

:53:33.:53:35.

change because we will live with the outcome the longest. I don't want to

:53:36.:53:43.

rerun the arguments but you voted leave, so you would have known it

:53:44.:53:46.

was a threat to the EU funding in which goes to regions like

:53:47.:53:49.

Staffordshire, north-east of England, in fact pretty much most

:53:50.:53:54.

regions of the UK. And you voted to leave, knowing that would happen? I

:53:55.:54:01.

did absolutely. And not knowing was and how replace that. That was my

:54:02.:54:05.

personal view at the time and I believe it was the best decision

:54:06.:54:08.

because I believed it would be in the interest of young people, but at

:54:09.:54:11.

the end of the day all three of our I united on that message of getting

:54:12.:54:14.

the best possible Brexit deal for young people. That is what brought

:54:15.:54:19.

us together and makes us unique out of the campaign is out there. Once

:54:20.:54:25.

you have crowd sourced the ideas and you get the top five of the top ten

:54:26.:54:30.

list of ideas, how do you make sure the politicians who make the

:54:31.:54:34.

decisions in this country take on board what you are saying? We are

:54:35.:54:39.

going to refine the top ten which will force the youth Brexit

:54:40.:54:50.

manifesto. We think it is a substantial significant number. We

:54:51.:54:52.

think at that point the reason they will be very interested to find the

:54:53.:54:58.

results of our crowd sourcing. And at that point we will take them to

:54:59.:55:02.

the Brexit negotiating table. And hopefully we will be listened to at

:55:03.:55:08.

that point. Hopefully. That is the big question, because everybody you

:55:09.:55:13.

ask has a different view, if they have a view, on the specifics of

:55:14.:55:16.

what a post Brexit Britain should look like. Ask 20 people, you get 20

:55:17.:55:25.

different views. It is whether it will give you a particular ear for

:55:26.:55:29.

what you want. I think through the refining of it it would make sense

:55:30.:55:33.

in the manifesto and because we have hopefully a representative 1 million

:55:34.:55:38.

people, a large demographic from 15, 13, sorry, to 30. There will be some

:55:39.:55:45.

weight held on this manifesto and you can't ignore it. Excited for it.

:55:46.:55:51.

If you had to find me some adjectives to describe how you're

:55:52.:55:54.

feeling about your future in Britain, post this referendum, what

:55:55.:56:00.

would you say? I am very optimistic, very passionate and very determined

:56:01.:56:04.

to get that brighter future for our generation and generations to come.

:56:05.:56:10.

Whilst we are shaping this, that is what our campaign is all about.

:56:11.:56:16.

Because of the very existence of our campaign I now have hoped to the

:56:17.:56:20.

future of our young people. Hope is the exact word I would use, because

:56:21.:56:25.

we are now progressing to something else to take the next step to better

:56:26.:56:33.

our futures. Thank you for your many messages about the interview with

:56:34.:56:37.

Clive James. Stuart tweets so good to see Clive James, love his writing

:56:38.:56:41.

and humour. Jane says always interesting and enjoyable to listen

:56:42.:56:45.

to. This one says Clive James is in the same racket as Alan Wicker,

:56:46.:56:50.

brilliant on TV, great writing and poetry. This tweet from Victoria,

:56:51.:56:54.

just watching Clive James on your program, love the fact that when

:56:55.:56:57.

making TV programmes he would read a book for sanity. Robert said Clive

:56:58.:57:03.

James just inspired me to get off the sofa. On Facebook, Elizabeth, a

:57:04.:57:10.

very clever and funny man, I wish the BBC would repeat his old shows.

:57:11.:57:14.

Helen on Facebook also saying that. Clive is a great guy, good luck

:57:15.:57:19.

Clive, you have given us great dealings over the years. Thank you.

:57:20.:57:27.

Thank you for your messages on the Justice committee, group of MPs

:57:28.:57:32.

suggesting that young offenders should be treated in a distinct way

:57:33.:57:37.

between 18 to 25 to make sure they don't reoffend. Angela says 22 is

:57:38.:57:45.

young. Often it is down to bad parenting, and make it tougher in

:57:46.:57:51.

young offenders institutions, says Raymond, and they may think twice

:57:52.:57:54.

about going back. Thank you for those of you want to get back, you

:57:55.:57:59.

are very welcome. You can e-mail, tweet, the usual community has to do

:58:00.:58:02.

it. Coming up after ten o'clock, Vodafone has been fined ?4.6 million

:58:03.:58:07.

by OFCOM for breaking the rules on handling customer complaints. We

:58:08.:58:12.

will bring you the details after ten o'clock. Also after ten, we will

:58:13.:58:18.

bring you the latest news and sport in just a moment or two. We will

:58:19.:58:22.

talk to the parents of autistic children about some pretty

:58:23.:58:28.

groundbreaking research into how parents communicate with their

:58:29.:58:30.

autistic children. It looks like early intervention is absolutely key

:58:31.:58:39.

to reducing the severity of autism. Now the weather, here's Carol. It

:58:40.:58:43.

has been quite a foggy start of the day across southern part of the UK.

:58:44.:58:49.

That is now starting to left. The Somerset will drag. Some sunny skies

:58:50.:58:57.

coming through but just the risk of one or two showers. Also some

:58:58.:59:02.

showery outbreaks sinking slowly southwards. There will be further

:59:03.:59:08.

showers coming across north-west Scotland on a blustery wind but in

:59:09.:59:10.

between all of that some sunny skies. A couple of degrees higher

:59:11.:59:18.

than we would expect at this stage in October. As we head onto the

:59:19.:59:23.

evening and overnight, a week where the front, ahead of its dense patchy

:59:24.:59:35.

fog forming. Still a brisk wind. So we have this band of rain across the

:59:36.:59:38.

outer Hebrides first thing in the morning. It could be heavy for a

:59:39.:59:42.

time. It will be windy so it will blow through quite quickly. The head

:59:43.:59:45.

of its parts of England Wales and Northern Ireland, we also have the

:59:46.:59:50.

odd shower. It will be the exception rather than the rule if you catch

:59:51.:59:54.

one. Again, bright skies, temperatures between 12 and 16

:59:55.:59:59.

Celsius. We could possibly hit 17. Then finally by Friday, more of the

:00:00.:00:03.

same. We are stuck in the system which is giving things fairly

:00:04.:00:08.

settled. Producing a little bit of rain but again temperatures above

:00:09.:00:10.

the seasonal norm. Hello, I'm Victoria Derbyshire,

:00:11.:00:15.

welcome to the programme. And after 10 this morning,

:00:16.:00:19.

mums and dads of autistic children can be trained in communication

:00:20.:00:21.

to reduce the severity of their child's disorder,

:00:22.:00:24.

new research shows. Also today, six years

:00:25.:00:26.

after being diagnosed with terminal leukaemia, writer and broadcaster

:00:27.:00:30.

Clive James has been talking to us about dealing with his illness

:00:31.:00:33.

and predicting the future. It could be worse and I expected to

:00:34.:00:43.

be gone by now. But I've learnt to live as if there is no point making

:00:44.:00:47.

predictions. The big decision you have to make is whether you will go

:00:48.:00:51.

on trying to do what you think you are good at or whether you just lie

:00:52.:00:53.

down. A ?4.6 million fine for poor

:00:54.:00:54.

customer service and misleading customers this morning,

:00:55.:00:57.

Vodafone has been hit with a record Vodafone has apologised,

:00:58.:00:59.

but what does this mean for customers and can we expect

:01:00.:01:05.

similar fines for other companies? Good Morning, here's

:01:06.:01:12.

Julian in the BBC Newsroom Vodafone is being fined ?4.6 million

:01:13.:01:14.

for failing customers in the UK. The communications regulator Ofcom

:01:15.:01:22.

found "serious and sustained breaches of consumer protection

:01:23.:01:25.

rules" by the company. Vodafone has admitted

:01:26.:01:29.

the breaches and apologised. We want to be clear today that we

:01:30.:01:45.

see the size of the fine as, not just a message to Vodafone, but to

:01:46.:01:49.

all companies across the industry. Every one of the customers demand

:01:50.:01:52.

and expect good customer service. That's what the companies need to

:01:53.:01:56.

deliver. Where they break the rules, we won't hesitate to act and impose

:01:57.:01:58.

larger fines when it's warranted. There's a call for sweeping changes

:01:59.:02:01.

to the way the criminal justice system deals with offenders aged

:02:02.:02:04.

between 18 and 25 - because of the way

:02:05.:02:07.

their brains mature. MPs on the Justice Committee say

:02:08.:02:09.

they offend the most, but have the greatest potential

:02:10.:02:12.

to stop offending - at a time when their brains

:02:13.:02:14.

are still developing. The government says efforts have

:02:15.:02:17.

been made to divert young people from custody and it recognises

:02:18.:02:19.

the challenges with this age group. However, the Commons report says

:02:20.:02:22.

there's been a "lack of action" Sullman Amad was sent

:02:23.:02:25.

to prison when he was 18. The minute you turn 18 and you are

:02:26.:02:35.

put on to probation it's different and the responsibility is mainly

:02:36.:02:38.

down to yourself which for a lot of young people ends up with

:02:39.:02:43.

reoffending because they can't cope without the supervision they were

:02:44.:02:45.

getting at the youth offending service. A lot of the time the youth

:02:46.:02:49.

offending worker is the person that believes in them and gives them

:02:50.:02:54.

hope. At 18, they are passed to adult probation and treated as an

:02:55.:02:56.

adult. Treating children with autism

:02:57.:02:57.

from two can significantly reduce the severity of their symptoms

:02:58.:03:00.

and sustain the improvement over six years, according

:03:01.:03:02.

to ground-breaking research. The study published in the Lancet,

:03:03.:03:05.

is the first to identify a long-term effect on the condition

:03:06.:03:09.

after an early intervention. In the trial, parents took

:03:10.:03:12.

on the role of therapists, leading daily sessions of

:03:13.:03:16.

communication and play activities. The President of the European

:03:17.:03:21.

Parliament has referred an altercation between two Ukip MEPs

:03:22.:03:23.

to the French authorities. The party's former migration

:03:24.:03:28.

spokesman Steven Woolfe was treated in hospital for several days

:03:29.:03:30.

earlier this month - following an incident with another

:03:31.:03:33.

MEP Mike Hookem. A report by the European parliament

:03:34.:03:36.

says the version of events given by both men "diverged

:03:37.:03:42.

substantially". The parliament's president

:03:43.:03:45.

Martin Schulz says French authorities will now investigate -

:03:46.:03:48.

and decide if any sanctions should The police commissioner in Calais

:03:49.:03:51.

says migrants have told him that fires at the so-called jungle camp

:03:52.:03:58.

overnight were started by activists. The police, who have begun

:03:59.:04:01.

demolishing the camp, Save the Children and Unicef say

:04:02.:04:03.

it's unacceptable to start clearance work when there are still children

:04:04.:04:09.

who haven't been accounted for. So far, it's estimated more

:04:10.:04:13.

than 4,000 refugees have been The transport secretary,

:04:14.:04:15.

Chris Grayling, is making the case for Heathrow's expansion

:04:16.:04:22.

during a visit to Two cabinet ministers have publicly

:04:23.:04:26.

criticised the plan, and Zac Goldsmith has quit as a Tory

:04:27.:04:29.

MP, triggering a by-election. During a visit to Newcastle Airport

:04:30.:04:33.

the Transport Secretary will insist the whole of the UK will benefit

:04:34.:04:38.

from a third runway at Heathrow. That's a summary of the latest BBC

:04:39.:04:44.

News, more at 10.30. Get in touch with us if you would

:04:45.:05:02.

like by using the usual methods. Time now for the sport with Jess.

:05:03.:05:07.

A survey has found that the majority of sports fans would be comfortable

:05:08.:05:10.

with their club signing a gay player.

:05:11.:05:12.

The online poll by Radio 5 Live, was answered by 4,000 people,

:05:13.:05:21.

and found that 82% of them wouldn't have an issue with it.

:05:22.:05:24.

The most high profile male footballer to come out in recent

:05:25.:05:26.

times is former Aston Villa player Thomas Hitzlsperger.

:05:27.:05:28.

He said his sexuality wasn't a problem in the dressing room,

:05:29.:05:31.

but he didn't reveal it until after he'd retired.

:05:32.:05:33.

There's only ever been one male player to come out

:05:34.:05:36.

His career suffered for it though, and he took his own life

:05:37.:05:43.

Daniel Sturridge adorns most of the national newspapers sports

:05:44.:05:47.

His two goals for Liverpool took them through to the quarter finals

:05:48.:05:52.

of the EFL Cup, in a 2-1 win over Tottenham.

:05:53.:05:54.

All of Sturridge's goals for Liverpool have come

:05:55.:05:56.

in the cup this season, and it took him less than 10 minutes

:05:57.:05:59.

He doubled their lead in the second half with that goal.

:06:00.:06:05.

And obligitory dance moves of course.

:06:06.:06:09.

Manchester United manager Jose Mourinho says living

:06:10.:06:13.

Mourinho has been staying in a hotel on his own and says

:06:14.:06:19.

it's difficult to go out without being followed

:06:20.:06:21.

His side face Manchester City tonight in the EFL Cup,

:06:22.:06:26.

and despite United's With England rugby union's lengthy injury list,

:06:27.:06:37.

People always expect the best. With the quality of Jose and Man United,

:06:38.:06:49.

they're Man United - that means a lot from my experience when a play.

:06:50.:06:53.

With England rugby union's lengthy injury list,

:06:54.:06:56.

head coach Eddie Jones has had to call in reinforcements ahead

:06:57.:06:59.

Northampton flanker Tom Wood returns to the side.

:07:00.:07:03.

He already has 42 caps to his name but is yet to feature under Jones.

:07:04.:07:07.

Also recalled is Gloucester's Jonny May.

:07:08.:07:10.

The squad will fly to Portugal on Sunday for a training camp,

:07:11.:07:13.

before playing Africa at Twickenham on 12th November.

:07:14.:07:16.

England have named an unchanged squad for next month's

:07:17.:07:18.

There's still no place for fast bowler James Anderson

:07:19.:07:25.

who is expected to miss the first couple of tests through injury.

:07:26.:07:28.

So Nottinghamshire's Jake Ball remains in the squad.

:07:29.:07:31.

Four spinners, including 39-year-old Gareth Batty,

:07:32.:07:39.

will also tour India in their spin friendly conditions.

:07:40.:07:47.

Despite controversy surrounding his use of allergy medication,

:07:48.:07:50.

Sir Bradley Wiggins was given a friendly reception

:07:51.:07:52.

at the Olympic Velodrome on his final track appearance

:07:53.:07:54.

He's competing alongside Mark Cavendish.

:07:55.:07:58.

The duo are world champions in the madison event and currently

:07:59.:08:00.

The six day competition is made up of several different races including

:08:01.:08:07.

An experimental new therapy for autism, which helps parents

:08:08.:08:16.

communicate with their children, has had record success

:08:17.:08:18.

in reducing the severity of autism in children.

:08:19.:08:20.

As part of a trial, parents were invited to watch videos

:08:21.:08:23.

of themselves interacting with their children and were given

:08:24.:08:25.

This helped to make them more aware of their child's unique and unusual

:08:26.:08:30.

patterns of communication, so they could then respond

:08:31.:08:32.

The researchers found that that children who had had this support

:08:33.:08:38.

had less severe overall symptoms six years after the therapy ended.

:08:39.:08:44.

Professor Jonathan Green from the University of Manchester

:08:45.:08:48.

led this study; Mel Hunter who has a five-year-old son

:08:49.:08:51.

Carrie Grant who has has two daughters with autism;

:08:52.:08:57.

and Ssrah Lambert is head of policy at the National Autistic Society.

:08:58.:09:03.

Welcome to all of my guests. We'll start with you, Professor Green,

:09:04.:09:10.

tell us in more detail what you did? We know, all of us, that the

:09:11.:09:14.

interaction between parents and whiled is a foundation for social

:09:15.:09:19.

development in all children. It's particularly challenging for

:09:20.:09:22.

children who have autism because their communitication to parents are

:09:23.:09:26.

particularly difficult to understand. What we have done is we

:09:27.:09:35.

want to equip parents with the skills to understand their own

:09:36.:09:38.

particular child's communication and respond to it in a more fine-tuned

:09:39.:09:46.

and appropriate way. The theory is, if the parents do that, and we don't

:09:47.:09:50.

work directly with the children at all, just the parents, but if the

:09:51.:09:54.

parents are able to do that, that will have a knock-on effect to the

:09:55.:09:57.

child encouraging their communication, the amount of it and

:09:58.:10:02.

the development of it socially. And then that will have a further

:10:03.:10:07.

knock-on effect to their performance or interactions outside the family

:10:08.:10:12.

setting with other people. So there's a generalisation cascade, if

:10:13.:10:16.

you like. Can you give us an example of something that a parent has been

:10:17.:10:21.

taught to pick up on as a result of their interactions with their child

:10:22.:10:24.

being videoed an then therapists pointing out, look, did you see your

:10:25.:10:30.

child do X, Y, Z? Yes, so the thing to make clear is, this is really an

:10:31.:10:36.

experiment for the parent. We don't teach the parent as such, we put the

:10:37.:10:40.

parent in a situation watching themselves with the child to observe

:10:41.:10:43.

things so it's self-directed learning from the parent. Of course

:10:44.:10:53.

helped by the therapist. It will be things like subtle shifts in the

:10:54.:10:57.

facial expression or partial movements of the hands or a toy

:10:58.:11:00.

which would be a show to the parent, something like this that wouldn't be

:11:01.:11:04.

a clear communication but would have an intent of the same kind and the

:11:05.:11:07.

parents then get used to picking that thing up for their own child,

:11:08.:11:12.

learning how their child does this. What's different here is that a lot

:11:13.:11:17.

of parents go through the early years perplexed by what is happening

:11:18.:11:21.

with their child and feeling deskilled as parents themselves not

:11:22.:11:25.

being able the use their natural ability. What we are really hoping

:11:26.:11:30.

is that we can encourage them to reskill or get empowered, as it

:11:31.:11:33.

were, to really understand their child and make them feel much more

:11:34.:11:36.

confident that they have strategies that will work. What do you think,

:11:37.:11:41.

Carrie? I think it sounds fantastic. Anything that empowers parents is a

:11:42.:11:44.

really good thing. We are the bridges for our children, we join up

:11:45.:11:48.

the autistic world to the typical world and we are working in both

:11:49.:11:52.

directions. One of the things that is clear from what Jonathan's just

:11:53.:11:56.

said, for my children, they are high-functioning so the children at

:11:57.:11:59.

two and three would look me in the eye and talk to me, so we've got to

:12:00.:12:04.

be, how do you read the high functioning ends because that's

:12:05.:12:06.

easier to read when you are looking for a facial expression, you know,

:12:07.:12:10.

maybe the subtleties in a high-functioning end are going to be

:12:11.:12:15.

a lot more acute. So for us as parents, learning to read our

:12:16.:12:18.

children from a young age, not just how they are speaking, but from the

:12:19.:12:24.

body language expression, every sense of it, the sensory world,

:12:25.:12:27.

being able to feed things back to them, you have to learn that super

:12:28.:12:31.

quick. With the report, it's for children between the ages of two and

:12:32.:12:38.

four, most of our kids don't get diagnosed until that age so to get

:12:39.:12:42.

early intervention is going to be challenging. Fair point? Yes,

:12:43.:12:47.

totally. If the diagnosis is not early enough generally in this

:12:48.:12:51.

country although it's gradually getting earlier as people get more

:12:52.:12:54.

skilled and experienced in the arena. One point to make is that our

:12:55.:13:01.

study did look at children with more severe end autism and so our results

:13:02.:13:07.

apply to those children. As Carrie says, the milder end, maybe

:13:08.:13:10.

different kind of challenges, we can't be sure that exactly the same

:13:11.:13:15.

tecniques would work, I suspect though that they will because it's

:13:16.:13:19.

the same process really. What do you think? I think it's great to see the

:13:20.:13:26.

longevity of the study and the improvements. My son is only five so

:13:27.:13:32.

we are at the other end of things where we are still learning how to

:13:33.:13:36.

understand his world and what he needs and who is trying to commune

:13:37.:13:41.

-- and he is trying to communicate to us. We are taking part in a

:13:42.:13:49.

scheme run by the National Autistic Society, trying to find a way into

:13:50.:13:54.

the children's world. That's really helped us and how we approach things

:13:55.:13:57.

with our son. It's helped how we play with him and it's helped us

:13:58.:14:03.

communicate with him. Can you give us some practical examples of how

:14:04.:14:06.

things have changed after the programme? My son Sam struggles with

:14:07.:14:11.

his communication. He does talk but not at the same level as his peers

:14:12.:14:17.

and he does understand though not at the same level. The course taught us

:14:18.:14:22.

how to slow things down, to give him time to talk, to process what we

:14:23.:14:28.

were saying, delaying asking again for maybe 15 seconds and to give him

:14:29.:14:33.

time for our words to make sense to him, so slowing things down. Then

:14:34.:14:38.

understanding his nonverbal language as well and what he wants. In many

:14:39.:14:46.

ways, being led by him but also altering his behaviour slightly so

:14:47.:14:49.

he can communicate with his peers better and things like that.

:14:50.:14:55.

Do you feel confident now in the way you communicate with your son? Is it

:14:56.:15:02.

an ongoing thing? It is ongoing. I think parents clearly have a key

:15:03.:15:07.

role and when you get a diagnosis of autism it's a bombshell. How old was

:15:08.:15:11.

he when he got the diagnosis? Just four. It's difficult. You are not

:15:12.:15:16.

given an awful lot of support and it's like going into a dark room

:15:17.:15:20.

feeling your way around. What works for one child won't work for another

:15:21.:15:22.

so you are absolutely trying to understand it from your own child's

:15:23.:15:28.

point of view. But a lot of reading around the automobile sect, doing a

:15:29.:15:33.

course like the National Autistic Society programme was really, really

:15:34.:15:40.

helpful. I also met other parents on the course who make your situation

:15:41.:15:46.

less isolating, we share advice and experience, we laugh, we see the

:15:47.:15:51.

positives and all that helps as well and helps with our journey with our

:15:52.:15:57.

son because it's not all awful, there's an awful lot of good in it.

:15:58.:16:05.

I am going to read a couple of messages. Text from Helen, it is

:16:06.:16:15.

laughable, try and get your diagnosed at two. At 60 could not

:16:16.:16:20.

speak will interact with anyone when he was six and still I was told it

:16:21.:16:24.

was my parenting skills that would be looked at -- at the age of six.

:16:25.:16:30.

Try not to paint a perfect picture of what is and the services

:16:31.:16:33.

available to parents because it is just not true across-the-board. This

:16:34.:16:37.

one says research sounds promising but it took us nearly seven years to

:16:38.:16:41.

get the diagnosis from my eldest when he was nine. Even with that

:16:42.:16:46.

experience, I was told my youngest was probably autistic but we don't

:16:47.:16:50.

diagnosed before the age of five. I would love to know where kids are

:16:51.:16:54.

getting diagnosed at the age of two. Is it happening? It is. We regularly

:16:55.:17:03.

hear from parents having to fight and fight and fight to get their

:17:04.:17:07.

children's needs identified and then getting through that diagnosis, some

:17:08.:17:10.

research showed that the average waiting time the diagnosis was over

:17:11.:17:16.

three years. So actually we're thinking these children will not get

:17:17.:17:20.

supported at two. People having to wait for much longer than that to

:17:21.:17:25.

get the diagnosis. There are things the government could be doing to

:17:26.:17:29.

encourage local authorities and the NHS to do much better around this.

:17:30.:17:33.

One of the big challenges we find is that they are not measured, and the

:17:34.:17:45.

local NHS don't routinely collect data, so there is not the incentives

:17:46.:17:48.

in the system to make sure that diagnosis is helping at this early

:17:49.:17:54.

stage. Michelle goes on to say I struggle so badly with mild is

:17:55.:17:56.

partly because I was told my son was fine and I was just a bad mum. That

:17:57.:18:01.

is extraordinarily shocking. Do you know what, this is so, the parents

:18:02.:18:08.

to be told this. I don't think this report is saying parents you have

:18:09.:18:18.

not done very well, so that either parenting we are talking about could

:18:19.:18:21.

be really helpful across all parenting. I know for my 15-year-old

:18:22.:18:25.

when she was a baby, she never hugged me, and people said is there

:18:26.:18:28.

a problem with the attachment, and in the end I put my hand on the

:18:29.:18:31.

pillow, and she seemed to love talking to my hand, so I thought I

:18:32.:18:34.

would just make a little character out of this and. Eventually she

:18:35.:18:38.

would lavish attention and affection on my hand, chat away and eventually

:18:39.:18:42.

we got from hand to talking face-to-face. I some how did that

:18:43.:18:52.

naturally. Parents are amazing. Mums and dads will find ways through. I

:18:53.:19:00.

think it is just encouraging. Don't let that stop you from putting

:19:01.:19:03.

interventions in while you are waiting. This isn't about parents

:19:04.:19:10.

being substandard, you are right. It is about real challenges of these

:19:11.:19:15.

children and how parents rise to those challenges. That is one of the

:19:16.:19:22.

most moving things, just watch ordinary parents picking up the

:19:23.:19:26.

challenge. I don't want to idealise it, this is not a miracle cure. This

:19:27.:19:32.

is hard work. But we have found in our research is that most parents,

:19:33.:19:35.

and this was one of the most heartening things, most parents

:19:36.:19:44.

across all ethnicities, every thing we have studied, the parents on the

:19:45.:19:52.

whole picked it up. When we started, there was a lot of scepticism about

:19:53.:19:56.

this, parents would not be able to do it. It is too complicated. A lot

:19:57.:20:02.

of therapists say that. Only therapists can do this. Were you

:20:03.:20:05.

would have to be a highly educated parent or whatever it is. We just

:20:06.:20:09.

showed it is not the case. Parenting skill is a very intuitive thing as

:20:10.:20:14.

we know. It was lovely to see across all social groups that parents could

:20:15.:20:23.

pick this up. It is, enhancing, super parenting is often the way I

:20:24.:20:28.

talk to my parents about, this is enhanced skills we're talking about.

:20:29.:20:31.

I don't want to do therapists out of a job. Yes, let's! Let's use the

:20:32.:20:37.

assets we have sitting right there. Fair enough, I get your point. Would

:20:38.:20:43.

it be naive of me to suggest, though, Professor Green, that you

:20:44.:20:46.

could get somebody to video you with your autistic child and watch it

:20:47.:20:48.

back and potentially see though subtle things you might miss in the

:20:49.:20:58.

everyday help of family life? It is an interesting one. Actually what

:20:59.:21:00.

happens between the therapist and the parent is quite subtle. It isn't

:21:01.:21:06.

a question of watching yourself and going from there. The therapist

:21:07.:21:10.

scaffolding and structuring support is important to this and the

:21:11.:21:14.

therapist's knowledge and guidance, but we are looking to see whether we

:21:15.:21:19.

could make this a bit simpler. For instance, have some online

:21:20.:21:22.

application or something or some sort of training parents could

:21:23.:21:25.

access that would as it were coached them online to do this. Now this is

:21:26.:21:30.

a new development. Religious thinking about how to do this, and

:21:31.:21:37.

would allow how it would work but this is the sort of thing we're

:21:38.:21:42.

thinking using modern technology. As part of the programme I did, within

:21:43.:21:46.

the NHS, there were three occasions when we were videoed in our own

:21:47.:21:50.

home, playing and collecting. Then it was shown back to the group.

:21:51.:21:54.

Comments were made from how things could be improved. Obviously there

:21:55.:22:00.

were subtleties and the course leaders were able to guide us

:22:01.:22:07.

through that, but also talking over your child, speaking to quickly,

:22:08.:22:13.

using very complicated instructions, it was quite easy to see key areas

:22:14.:22:18.

where you could make a simple changes. This question from Isabel,

:22:19.:22:23.

please ask the professor can you help using similar methods- shunning

:22:24.:22:30.

autistic parents communicate with their children? She doesn't say

:22:31.:22:32.

whether they are autistic or non-autistic, the children? A very

:22:33.:22:39.

interesting question. We know autism occurs in families more often by

:22:40.:22:44.

chance, it is a genetically determined disorder to a fairly

:22:45.:22:47.

large degree, which means that some of the parents in our study did have

:22:48.:22:53.

mild forms of autism themselves. So we are used that as clinicians,

:22:54.:22:56.

working with parents who do have that condition situation, and we do

:22:57.:23:01.

have two modify the intervention to help them with it because it is not

:23:02.:23:08.

quite the same. So the question is not a simple to answer but what I

:23:09.:23:11.

can say is it is possible to modify what they do. It means we can help

:23:12.:23:18.

individuals with autism to communicate better but we have not

:23:19.:23:23.

measured how well we can do that. A final thought from you, Sarah, on

:23:24.:23:31.

this research and the outcomes. It seems like really promising

:23:32.:23:34.

research. One of the concerns we have is how many therapists or

:23:35.:23:38.

professionals there would be available to deliver it. We know on

:23:39.:23:42.

the ground that once parents get a diagnosis, they go to try to get

:23:43.:23:45.

additional support and it is just not there. There is a real need to

:23:46.:23:51.

look at support the parents and children and adults on the spectrum

:23:52.:23:54.

to make sure they can actually access the support and it can

:23:55.:23:57.

actually help them. What do you say to a mum or dad who

:23:58.:24:14.

may be watching now who may be feeling bewildered and confused and

:24:15.:24:16.

not confident about trying to bring up an autistic child as well as they

:24:17.:24:19.

could? I think it is a struggle and I think it takes a fuel year to

:24:20.:24:22.

acclimatise yourself to it. Gathering with other parents is

:24:23.:24:24.

really helpful, because then you realise we are going through similar

:24:25.:24:27.

things and we all have to learn this kind of super parenting together. I

:24:28.:24:29.

absolutely agree, that other parents can really help you through. In my

:24:30.:24:37.

case, finding the early bird course, and I was given a leaflet about when

:24:38.:24:41.

my son was diagnosed, that was key for me. I would urge parents to look

:24:42.:24:45.

at something like that. It really helps. Thank you very much. If you

:24:46.:24:53.

have your own experience, get in touch, as you have been doing.

:24:54.:24:55.

Six years after being diagnosed with terminal leukaemia, writer and

:24:56.:25:04.

broadcaster Clive James talks to us about dealing with his dollars and

:25:05.:25:05.

predicting the future. Let's get more now on the fine Ofcom

:25:06.:25:09.

has imposed on Vodafone - more than four-and-a-half millions

:25:10.:25:12.

pounds - for breaching It is one of the highest fines ever

:25:13.:25:14.

handed to a phone company - Vodafone has admitted

:25:15.:25:18.

the breaches and apologised. Here's Lindsey Fussel for Ofcom,

:25:19.:25:20.

who said this fine should be seen as a warning

:25:21.:25:22.

by other phone companies. We want to be very clear today that

:25:23.:25:30.

we see the size of this fine not just as a message to Vodafone but

:25:31.:25:34.

all companies right across the industry. That every of their

:25:35.:25:36.

customers expect and the answer really good quality customer service

:25:37.:25:41.

and that is what these companies need to deliver. Where they break

:25:42.:25:46.

the rules we will not hesitate to impose large fines when warranted.

:25:47.:25:50.

Vodafone have reimbursed most of their customers, about 30 they

:25:51.:25:53.

cannot track down. That was the issue with the handling of

:25:54.:25:58.

complaints? We all know as users of mobile phones services ourselves how

:25:59.:26:01.

frustrating it can be when you're trying to get to the company when

:26:02.:26:04.

there's a problem and they don't seem to be dealing with that problem

:26:05.:26:08.

adequately. In this case, Vodafone weren't recognising in all cases

:26:09.:26:11.

that complaints were complaints so they weren't treating them properly

:26:12.:26:15.

and they were not escalating them. After eight weeks, customers have

:26:16.:26:19.

the right to go to an independent arbitration service but Vodafone

:26:20.:26:22.

went escalating complaints customers weren't always being made aware of

:26:23.:26:23.

that. Matthew Howett is a telecoms analyst

:26:24.:26:26.

at the research company, Ovum. Hello, Matthew. It is a big deal,

:26:27.:26:36.

this. A huge fine. ?4.6 million probably one of the biggest finds

:26:37.:26:41.

that Ofcom has levied. It follows an 18 month investigation into the

:26:42.:26:44.

complaints that were directed towards Vodafone and problems around

:26:45.:26:47.

their pay-as-you-go customers and it reflects the severity. Let's talk

:26:48.:26:56.

about the problem with the pay-as-you-go customers. Quite

:26:57.:26:59.

extraordinary. People were topping up their credit but it wasn't being

:27:00.:27:04.

accredited to their account. So they were paying for no service

:27:05.:27:08.

effectively. Something like 10,000 customers were affected by this

:27:09.:27:11.

where they thought they had credit but they didn't. It stems from the

:27:12.:27:15.

fact Vodafone was trying to migrate those customers from its only is he

:27:16.:27:18.

billing systems, had something like seven of those, trying to bring them

:27:19.:27:21.

into a new modern platform that should have meant better things for

:27:22.:27:25.

consumers, but we know these things are often difficult and complex to

:27:26.:27:30.

implement and Vodafone tripped up by trying to improve things. In terms

:27:31.:27:33.

of the problem with breaching the code of conduct when it comes to

:27:34.:27:37.

handling complaints, the issue was that some call handlers had not been

:27:38.:27:40.

trained well enough to appreciate what a complaint actually was. This

:27:41.:27:48.

is right. It snowballed for Vodafone because they had not only customers

:27:49.:27:51.

who could not use the credit but they could not complain effectively

:27:52.:27:55.

and that is what has caught Ofcom's attention. Not the first time Ofcom

:27:56.:28:00.

has investigated this type of complaint. They find EE and TalkTalk

:28:01.:28:08.

and fiscally about five years ago. We know that Ofcom has a watchful

:28:09.:28:13.

eye on this process. And this kind of fine, the size of fine, it is a

:28:14.:28:17.

warning to the phone companies to get their act together, isn't it? It

:28:18.:28:24.

is. Ofcom revised its own complaints and fining processors last year.

:28:25.:28:26.

While it didn't revolutionise what they can do, it certainly suggested

:28:27.:28:32.

they are much more interested in trying to incentivise companies to

:28:33.:28:36.

improve and to avoid the fines. This can be seen in some ways is trying

:28:37.:28:42.

to act as a deterrent to other operators. Thank you, Matthew. For

:28:43.:28:49.

those asking whether fined goes, it goes to the Treasury.

:28:50.:28:52.

Over the past two weeks we've been bringing you news of the battle

:28:53.:28:55.

to retake the Iraqi city of Mosul from the terror group Islamic State.

:28:56.:28:59.

The main Iraqi government and Kurdish forces are still some

:29:00.:29:01.

distance from their target destination, but a group of special

:29:02.:29:03.

forces advancing from the east are now only three miles

:29:04.:29:06.

Ayman Oghanna is a video journalist embedded with Iraqi Special Forces

:29:07.:29:10.

Its foe in the morning, and our unit are Gordon division is getting ready

:29:11.:29:43.

to begin their part in the offensive to take the city of Mosul back from

:29:44.:29:48.

the Islamic State. To clear the way, the first vehicle is another heavy

:29:49.:29:51.

vehicles, armoured bulldozers and tanks. Following behind our three

:29:52.:29:56.

columns of armoured Humvees, who are going to reach the centre of these

:29:57.:30:01.

villages and clear the roots of his horses en route to Mosul.

:30:02.:30:05.

We are just at the gates of the target village

:30:06.:30:08.

when we receive a lot more fire from examining state and

:30:09.:30:16.

We've been supported by a few air strikes and

:30:17.:30:22.

now we are spreading out and getting ready to push in, spilling into two

:30:23.:30:26.

flanks to try and take control of the village.

:30:27.:30:30.

Despite this being the first time that they have seen

:30:31.:30:32.

whole thing kind of has an air of routine and familiarity to it.

:30:33.:30:41.

We have entered the centre of the village.

:30:42.:30:44.

As you can hear, there is still gunfire and fighting going on.

:30:45.:30:48.

Civilians are coming out to greet the soldiers as they are coming in.

:30:49.:31:09.

I wish I could tell you the name of the village.

:31:10.:31:12.

I can't, because none of the soldiers or officers

:31:13.:31:15.

I could give you the GPS coordinates, but that is about it.

:31:16.:31:21.

It just goes to show how removed this area was from the central

:31:22.:31:24.

Baghdad Government and how IS was able to take advantage of the

:31:25.:31:27.

marginalisation felt in these small, rural areas.

:31:28.:32:06.

How much homophobia is there among football fans?

:32:07.:32:08.

Not much, according to a new survey - we'll be looking into the issue.

:32:09.:32:12.

More on the French authority's efforts to demolish the jungle in

:32:13.:32:21.

Calais. Good Morning, here's

:32:22.:32:43.

Julian in the BBC Newsroom Vodafone is being fined ?4.6 million

:32:44.:32:45.

for failing customers in the UK. The communications regulator Ofcom

:32:46.:32:50.

found "serious and sustained breaches of consumer protection

:32:51.:32:52.

rules" by the company. Vodafone has admitted

:32:53.:32:54.

the breaches and apologised. Treating children with autism

:32:55.:33:10.

from two can significantly reduce the severity of their symptoms

:33:11.:33:15.

and sustain the improvement over six years, according

:33:16.:33:19.

to ground-breaking research. The study published in the Lancet,

:33:20.:33:23.

is the first to identify a long-term effect on the condition

:33:24.:33:26.

after an early intervention. In the trial, parents took

:33:27.:33:29.

on the role of therapists, leading daily sessions of

:33:30.:33:32.

communication and play activities. The President of the European

:33:33.:33:35.

Parliament has referred an altercation between two Ukip MEPs

:33:36.:33:39.

to the French authorities. The party's former migration

:33:40.:33:42.

spokesman Steven Woolfe was treated in hospital for several days

:33:43.:33:46.

earlier this month - following an incident with another

:33:47.:33:48.

MEP Mike Hookem. A report by the European parliament

:33:49.:33:51.

says the version of events given by both men "diverged

:33:52.:33:59.

substantially". The parliament's president

:34:00.:34:01.

Martin Schulz says French authorities will now investigate -

:34:02.:34:05.

and decide if any sanctions should That's a summary of the latest BBC

:34:06.:34:08.

News, more at 10.30. A survey has found that the majority

:34:09.:34:38.

of sports fans would be comfortable with their club signing

:34:39.:34:42.

a gay player. The online poll by Radio 5 Live,

:34:43.:34:45.

was answered by 4,000 people, and found that 82% of them wouldn't

:34:46.:34:48.

have an issue with it. The most high profile male

:34:49.:34:50.

footballer to come out in recent times is former Aston Villa player

:34:51.:34:53.

Thomas Hitzlsperger. He said his sexuality wasn't

:34:54.:34:55.

a problem in the dressing room, but he didn't reveal it

:34:56.:34:58.

until after he'd retired. Carl fromp tonne's rematch against

:34:59.:35:08.

Leo Santa Cruz will take place on 28th January in Las Vegas. . Despite

:35:09.:35:18.

controversy, Bradley Wiggins was given a friendly reception at the

:35:19.:35:21.

velodrome on his final track appearance. That's all the sport for

:35:22.:35:26.

now. More across the day on the BBC News Channel.

:35:27.:35:43.

Large number of makeshift shelters in the Calais 'Jungle' migrant

:35:44.:35:46.

camp have been burned to the ground overnight.

:35:47.:35:48.

It's thought the fires were the work of people

:35:49.:35:51.

who want to continue living in the camp, as a final

:35:52.:35:53.

The French authorities have started demolishing the jungle

:35:54.:35:56.

and are moving migrants to refugee centres across France.

:35:57.:35:58.

Let's get the latest from the camp in Calais

:35:59.:36:01.

with our correspondent Simon Jones, who's been there all week.

:36:02.:36:04.

This is not how the demolition was supposed to proceed. This used to be

:36:05.:36:11.

a bustling street. The shops and restaurants were declared illegal by

:36:12.:36:15.

the government here and had to shut down, but now they're completely

:36:16.:36:19.

gone in an unattended way. Let's just go over here to see there's a

:36:20.:36:25.

huge amount of debris and ash. There were fires raging all around here

:36:26.:36:31.

last night, a busy night for the Fire Service. Shops and restaurants

:36:32.:36:37.

had been here. We have been speaking to migrants, 17 in a shelter, and

:36:38.:36:41.

the fire spread to where they were sleeping and we saw their burning

:36:42.:36:45.

beds. You can see some black smoke going up there and it looks like

:36:46.:36:50.

another fire's broken out. That smoke looks pretty toxic. In the

:36:51.:36:55.

past few minutes as well we have seen smoke beside it. There are

:36:56.:36:58.

probably about four fires raging in the back ground. At the moment, it's

:36:59.:37:03.

unclear who's starting the fires because initially it had been

:37:04.:37:06.

thought these were migrants really saying well, if you are forcing us

:37:07.:37:11.

out, you are not going to bring bulldozers in and take down the

:37:12.:37:15.

shelters, we are going to do it for you. Then I spoke to the Calais

:37:16.:37:20.

chief of police earlier and he told me the migrants said they thought it

:37:21.:37:24.

was done by activists, for example why would you set fire to a shelter

:37:25.:37:28.

when you know there are 17 people in there. He told me he's investigating

:37:29.:37:33.

that. Take a look down there and you can see some of the debris which has

:37:34.:37:38.

plastic that's been burnt so there are some nasty fumes here. People

:37:39.:37:42.

have a sense of disbelief. They weren't expecting this to happen. A

:37:43.:37:45.

lots of people knowing they have to go. If we move the camera around, we

:37:46.:37:49.

have a woman and her child walking through the mud here. These are the

:37:50.:37:53.

type of people that they say must leave the jungle because this is no

:37:54.:37:58.

fit place for anyone to live. Now not just the mud, dirt and debris,

:37:59.:38:02.

but smoke and buildings that have been destroyed. We are told so far

:38:03.:38:07.

that the authorities have managed to move around 4,000 migrants. Now,

:38:08.:38:12.

those are largely adults, 3,000 who've been taken away on buses but

:38:13.:38:15.

we are also told around 800 children have been put into safe containers,

:38:16.:38:19.

but there's concern there are still children around and what will they

:38:20.:38:22.

make of all of this? Thank you very much.

:38:23.:38:29.

Just last week the boss of the Football Association said

:38:30.:38:32.

he was 'personally ashamed' that no professional gay football players

:38:33.:38:35.

There are no openly gay players in the top leagues. Last week, the boss

:38:36.:38:51.

of the Football Association said he was ashamed no professional

:38:52.:38:54.

footballers came out in this country.

:38:55.:38:56.

Speaking to MPs, Greg Clarke, said he could understand why players

:38:57.:38:58.

do not feel comfortable coming out - but is determined to change

:38:59.:39:01.

the culture of the game to make it more inclusive.

:39:02.:39:04.

I'm personally ashamed they don't feel safe to come out. Why don't

:39:05.:39:08.

they feel safe to come out? I think what we have in football is a cross

:39:09.:39:11.

section of society. There is a very, very small minority

:39:12.:39:29.

of people who hurl vile abuse at people who they perceive are

:39:30.:39:33.

different. But there'll always be a few who in football charge too high

:39:34.:39:41.

a price on people who're gay. What do you think would happen to a gay

:39:42.:39:45.

player who came out today? I think there would be significant abuse. Do

:39:46.:39:49.

you? I do. Because I don't think we have cracked the problem yet. And

:39:50.:39:57.

our job is to make sure that we identify targets and punish people

:39:58.:40:01.

who don't respect the safe inclusive nature of football.

:40:02.:40:04.

Well a survey today carried out for BBC five Live suggests that more

:40:05.:40:08.

than four out five football fans in Britain would be comfortable

:40:09.:40:10.

if their club signed a player who was gay.

:40:11.:40:12.

But eight percent would not want to watch their team,

:40:13.:40:15.

The study also found 61% of fans believe gay players should come out

:40:16.:40:21.

Let's speak to Lou Englefield who's in Powys, Mid Wales

:40:22.:41:28.

she's the Director of Pride Sports an organisation which

:41:29.:41:33.

campaigns on the behalf of LGBT sport fans.

:41:34.:41:40.

In Birmingham is Neil Beasley he came out to his team mates nine

:41:41.:41:45.

years ago and recently wrote a book about life as a gay fan and player.

:41:46.:41:53.

Lou, the vast majority of clubs would be fine but 8% wouldn't watch

:41:54.:42:01.

their team. What do you think? It doesn't surprise me there is a small

:42:02.:42:05.

minority in this country who express homophobic views, you know, that's

:42:06.:42:10.

true across-the-board and so that's not really surprising. I think the

:42:11.:42:15.

big issue here is the disparity between fans who say that they would

:42:16.:42:20.

be supportive of a gay player and yet the amount of casual homophobia

:42:21.:42:29.

we hear in the game. James Wilson in our Salford newsroom. You were

:42:30.:42:34.

recently subjected to some homophobia? We have been subjected

:42:35.:42:38.

to it twice from two different teams. It's still very prevalent

:42:39.:42:43.

within the game at grass roots and professional level and I would whole

:42:44.:42:48.

heartedly agree with Lou that the disparity between what fans say in a

:42:49.:42:52.

survey and what actually happens in public life is different. Was that

:42:53.:42:58.

the homophobia that you experienced from a team or from football fans,

:42:59.:43:02.

people watching? So from players within a team. I have to say it was

:43:03.:43:07.

a minority but players within a team that we've beaten at the weekend in

:43:08.:43:11.

a cup game, there have been some frustrations on the pitch and that

:43:12.:43:18.

spilled out into hope phobic slurs and language. How do you react? We

:43:19.:43:23.

have become fairly used to it, I've been playing for the club seven

:43:24.:43:26.

years and it's been going 20 years, it was a lot more extreme when the

:43:27.:43:30.

club first started when players from Manchester founded the club. Things

:43:31.:43:34.

are improving but it's still an issue we have to deal with on a

:43:35.:43:39.

weekly basis. I wonder Neil in terms of the results of the survey which

:43:40.:43:44.

soots most fans will be perfectly comfortable, happy if their club

:43:45.:43:48.

signed a gay player, do you think that is enough to at some point

:43:49.:43:54.

seeing a gay player come out professionally in the Premier League

:43:55.:43:58.

for example? I think we are still some way off seeing a player come

:43:59.:44:04.

out in the professional league. The results are encouraging and, as Lou

:44:05.:44:08.

said, you are always going to get a small minority against it. We are a

:44:09.:44:13.

long way off. The 8% that won't watch are not a problem, I'm sure

:44:14.:44:17.

the club wouldn't want them as fans anyway with that mindset but there

:44:18.:44:21.

would be a minority and they can shout the loudest, it spreads like a

:44:22.:44:24.

disease and before you know it, people are chanting the same things,

:44:25.:44:28.

people need to be aware of the effect their words have on people.

:44:29.:44:34.

We are still some way away from a professional coming out. Lou, again,

:44:35.:44:40.

part of this survey, 50% of fans have witnessed hope Phoebe ing

:44:41.:44:45.

abuse, I wonder what has to continue to work to change that --

:44:46.:44:50.

homophobic. We need education within the game. I think we need education

:44:51.:44:58.

from the very top, from the board rooms down to the managers and

:44:59.:45:04.

coaches in grass roots football. We need everybody the take

:45:05.:45:07.

responsibility for the language that's used by people. We need to

:45:08.:45:11.

give those people the skills to challenge it. People still don't

:45:12.:45:15.

understand what the homophobic and I think then people don't know how to

:45:16.:45:18.

challenge it. We need to equip people with the tools to be able to

:45:19.:45:23.

make those challenges in a positive and productive way. James, what do

:45:24.:45:26.

you think the difference is between football and rugby where we have

:45:27.:45:29.

seen professional rugby players come out but we have just not seen it in

:45:30.:45:31.

football? I'm not sure to be honest,

:45:32.:45:39.

footballers are much more popular sport, I suppose, globally. In the

:45:40.:45:45.

UK for me, football is the bread and butter of most working class

:45:46.:45:50.

environments, I suppose, and I do feel as though that has been

:45:51.:45:53.

slightly behind the curve, in terms of tackling homophobia. Although I

:45:54.:45:58.

think have a few stray players who play within our team, and attitudes

:45:59.:46:03.

are changing. I think you probably will take a professional footballer

:46:04.:46:07.

to really change things to come out. That is something we are really

:46:08.:46:12.

pushing for. I know it is a personal journey in terms of coming out but

:46:13.:46:15.

if someone did have the bravery to do it, it will just make it so much

:46:16.:46:18.

easier for everyone else involved in the sport. Niall, tell us what it

:46:19.:46:23.

was like when he came out your team-mates? I had built it up as an

:46:24.:46:27.

issue for a couple of weeks. I decided a couple of them did know

:46:28.:46:32.

and I decided it would be best just to come out. But nobody cared. It

:46:33.:46:42.

wasn't a big issue at all. I had been playing the some of these

:46:43.:46:45.

people for years and they were my friends but it is still a difficult

:46:46.:46:50.

thing. But they were really good. Unfortunately, other people have not

:46:51.:46:54.

had such good stories. As I put in my book, there was an incident with

:46:55.:46:59.

someone I know really well who was pretty much kicked out of their

:47:00.:47:03.

team, left out, abandoned. Everyone pretty much discern them and they

:47:04.:47:07.

had to leave the team soon as it was found out they were gay. Without

:47:08.:47:12.

naming names, when was that, what here, and whereabouts in the

:47:13.:47:15.

country? That was in the West Midlands here and we are going back

:47:16.:47:19.

about six or seven years. They were completely disowned by their team. I

:47:20.:47:23.

should imagine other people have stories like that. That is not the

:47:24.:47:27.

support you need. As Lou said, education is the key particularly at

:47:28.:47:31.

grassroots level but also the FA need to take a firm stand when

:47:32.:47:36.

incidents come to light. Do they not? I would have said the recent

:47:37.:47:42.

four-game ban for Andre Gray saying burn and died towards gay people was

:47:43.:47:48.

not harsh enough in my opinion. What would have been suitable? At least

:47:49.:47:54.

double that. Ziggy says this on e-mail, the fans who wouldn't even

:47:55.:47:56.

go and watch their teams play if they found that there was a gay

:47:57.:48:00.

player lurking in the ranks really do show they parents, don't they?

:48:01.:48:04.

Not because they are homophobic but because there is likely to be a

:48:05.:48:08.

closeted player on the team anyway and the fans are happily watching

:48:09.:48:12.

them play. They are idiots. Sounds like there's a long way to go. Yes,

:48:13.:48:19.

I feel we have a lot of work to do. We have to take a systematic

:48:20.:48:23.

approach to tackling homophobia and transfer OBE in the game. It is not

:48:24.:48:28.

going to happen overnight. It needs a commitment as Neil says from the

:48:29.:48:34.

authorities, from clubs, and not only professional clubs, grassroots

:48:35.:48:41.

clubs as well. Thank you all for coming on the programme.

:48:42.:48:44.

Author, writer and broadcaster Clive James was diagnosed

:48:45.:48:46.

with terminal leukaemia six years ago.

:48:47.:48:48.

He's still here he says, because he's lucky

:48:49.:48:52.

He now believes he's at the 'peak of his career'.

:48:53.:49:06.

I've been to see him at his home in Cambridge to speak

:49:07.:49:09.

of modern medicine, his biggest regrets and his plans

:49:10.:49:12.

It's a long answer, but the short one is I'm here.

:49:13.:49:17.

In fact, it was New Year's Eve between those two years.

:49:18.:49:25.

The predictions, projections, prognosis wasn't too hot.

:49:26.:49:31.

In fact, I was told to practice saying goodbye.

:49:32.:49:33.

In 2014, you did say that you were saying your goodbyes.

:49:34.:49:44.

I more or less promised to go that winter because I was in

:49:45.:49:55.

The thing to do is not to make predictions,

:49:56.:50:00.

My chief condition, which is a version of leukaemia,

:50:01.:50:08.

it's called CLL, I don't quite know what that stands for,

:50:09.:50:11.

It is meant to be fatal but it can take its time.

:50:12.:50:28.

And the new drugs inhibit it, there is a drug with a wonderful

:50:29.:50:31.

Which I think is wonderful, don't you think?

:50:32.:50:34.

But that is effectively what is keeping

:50:35.:50:38.

It sounds like a character played by Arnold Schwarzenegger

:50:39.:50:42.

There are other things wrong, too, but nothing quite

:50:43.:50:53.

But I've learned to live as if there's no point

:50:54.:51:00.

The thing to do, the big decision you have to make is whether you

:51:01.:51:04.

will go on trying to do what you think you're good

:51:05.:51:07.

I'm also very good at lying down, don't underestimate me,

:51:08.:51:11.

there was never anyone lazier more on earth.

:51:12.:51:13.

I can hit the couch and just lay there, easy.

:51:14.:51:15.

I had things I wanted to say and saying things

:51:16.:51:22.

There's the factor I've been leaving out

:51:23.:51:28.

Things would be very different if I were in pain

:51:29.:51:33.

I wouldn't be able to concentrate and I wouldn't be able

:51:34.:51:37.

to do all this writing and reading and reviewing.

:51:38.:51:40.

to do all this writing and reading and viewing.

:51:41.:51:42.

I counted the whole thing as a stroke of luck.

:51:43.:51:47.

For somebody who smoked like I did should have

:51:48.:51:52.

If it hurt, I would probably complain.

:51:53.:51:58.

I am not so sure how brave I would be.

:51:59.:52:01.

In terms of your career, how do you describe yourself?

:52:02.:52:05.

I'm at the peak of my career, no question.

:52:06.:52:17.

I'm abetter writer now than I ever was.

:52:18.:52:19.

When the end is in sight, you get a perspective on life

:52:20.:52:26.

I was just too dumb and energetic, I was just moving forward

:52:27.:52:30.

What I did wrong as well as what I did right.

:52:31.:52:40.

I would be a little bit trepidatious inviting you to ask me

:52:41.:52:43.

We'll probably get to it and I will stall you.

:52:44.:52:48.

I've apologised for it to the person who matters.

:52:49.:53:03.

I can't be proud of myself, on that score.

:53:04.:53:12.

I try and be proud of the fact that I'm still married to the only

:53:13.:53:15.

I'd like that to count for something.

:53:16.:53:20.

But if I'm alive, then I've been forgiven.

:53:21.:53:32.

We are surrounded by many books that you have

:53:33.:53:34.

This, which features your dear friend Pete Atkin,

:53:35.:53:40.

with whom you had a songwriting partnership for decades.

:53:41.:53:43.

You say this is the work that is closest to your heart

:53:44.:53:48.

We've really suffered as a songwriting duo.

:53:49.:53:56.

Pete and I have suffered from, I should so, lack of attention,

:53:57.:53:59.

Pete and I have suffered from, I should say, lack of attention,

:54:00.:54:02.

some people would say lack of success.

:54:03.:54:03.

It hasn't really been very well-known.

:54:04.:54:14.

It's rather ironic that they might start altering, from my angle,

:54:15.:54:16.

at the very moment I depart the earth.

:54:17.:54:18.

What is it you enjoy about songwriting compared

:54:19.:54:20.

I think songwriting or lyric writing is writing poetry

:54:21.:54:23.

It's simpler in the grammar but sometimes more complicated

:54:24.:54:31.

I've always wanted to do it, and I still do.

:54:32.:54:43.

What's fascinating about this aspect, what's happening now,

:54:44.:54:55.

is that we are getting back into business on such a scale,

:54:56.:54:58.

whether all the records will come out again, I don't know.

:54:59.:55:01.

But if you want to hear Pete singing our songs, you can do it

:55:02.:55:06.

YouTube is changing everything, and you can just dial them up.

:55:07.:55:14.

A song like Beware Of The Beautiful Stranger, which is probably our most

:55:15.:55:17.

# She's a devil and nothing will change.

:55:18.:55:22.

# Get away from the beautiful stranger.

:55:23.:55:25.

It's all going to happen, starting tomorrow.

:55:26.:55:30.

Falling off the twig, as we say in Australia.

:55:31.:55:36.

Loose Canon: the extraordinary songs of Clive James

:55:37.:55:42.

Thank you to Nick Jones on Facebook, who says fantastic interview with

:55:43.:55:52.

Clive James, he would be right at the top of my dinner guest list. It

:55:53.:55:57.

was like watching two friends having a chat, so natural and repression.

:55:58.:55:58.

Thank you very much, Nick. If you interview it is on our web page -

:55:59.:56:02.

bbc.co.uk/victoria. thank you very much for love your

:56:03.:56:13.

message and today. An e-mail from Hayley, as long as they can play

:56:14.:56:17.

decent football, it doesn't matter what sexual orientation they are, it

:56:18.:56:22.

is the player's business and no one else's. Many e-mails from you today

:56:23.:56:26.

on autism and having autistic children. That is because of the

:56:27.:56:30.

story in the news today, showing that early intervention with

:56:31.:56:35.

autistic children can really help them communicating with their mum

:56:36.:56:38.

and dad as they are growing up. An e-mail from Joanne who was a mum to

:56:39.:56:44.

Ben and became a part-time autism specialist teacher. She says it is

:56:45.:56:47.

the power of parents seeking solutions from other parents and

:56:48.:56:51.

professionals that really helps. Every year brings new challenges.

:56:52.:56:55.

This week alone I have contacted two different professionals using my own

:56:56.:56:58.

work contacts to help my son cope with GCSE anxiety. Go parent power.

:56:59.:57:04.

What a fantastic discussion. Paul says I watched with interest your

:57:05.:57:09.

debate about super parenting for orchestra children. Ian was

:57:10.:57:14.

diagnosed -- autistic children. The was diagnosed with severe learning

:57:15.:57:19.

difficulties and autism 19 years ago, the is now 22. My wife and I

:57:20.:57:23.

were determined we would seek to improve his life through verbal and

:57:24.:57:26.

nonverbal communication and improve his interaction with others. He can

:57:27.:57:33.

now do that quite well with others and especially enjoys social

:57:34.:57:36.

interactions and occasions. We feel justified it proud of his

:57:37.:57:42.

achievements. You can hear more of the results of the survey, gay rugby

:57:43.:57:53.

league player Keegan Hirst guests hosts the programme and asked why

:57:54.:57:56.

there are a lot more out gave professional sportsmen and women.

:57:57.:57:59.

Tomorrow we have a report on what has changed to make music venues and

:58:00.:58:04.

clubs safer in the wake of the Bataclan attacks in Paris just over

:58:05.:58:09.

a year ago. It says we will you know who the Bake Off champion is but you

:58:10.:58:14.

will know after watching it tonight, won't you? BBC Newsroom Live is

:58:15.:58:15.

coming up next. DINAH WASHINGTON:

:58:16.:58:41.

# Now you say you love me

:58:42.:58:46.

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