26/12/2011 World Business Report


26/12/2011

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We take a look at the growing media as a corporate marketing tool.

:00:48.:00:51.

Welcome. Tyne and Japan have negotiated a

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deal that could edge out the dollar and create an important currency

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bloc in the region. -- China. Our correspondent is in Singapore and

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has been following the story. It is important given the tensions

:01:04.:01:10.

between the US and China. There are accusations over in manipulation to

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China's advantage. Indeed. As you say, this perhaps

:01:16.:01:26.
:01:26.:01:29.

could be a way to try to step away from this. Japan and China have

:01:29.:01:33.

promoted direct exchange of their currencies to mainly cut costs for

:01:33.:01:37.

companies and boost bilateral trade. It has benefits for both countries.

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This came about on the sidelines of Prime Minister Yoshihiko Noda trip

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to Beijing on Sunday. It is his first official trip since he came

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to power and he held talks with President Hu Jia and how after

:01:52.:01:55.

meeting his counterpart. This deal is significant because it will

:01:55.:02:01.

allow firms to convert the Chinese and Japanese currency's directly

:02:01.:02:05.

into each other. Currently, businesses need to buy US dollars

:02:05.:02:11.

before converting them into the desired currency. That adds to

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their cost. All of it, as you suggest, is part of the latest step

:02:16.:02:22.

as it looks to become a more global role for its currency - the Chinese

:02:22.:02:32.
:02:32.:02:38.

you -- yuan. Trade between the two countries was about $340 million in

:02:38.:02:42.

2010. The two countries have allowed Japan to the issue bonds in

:02:42.:02:52.
:02:52.:02:54.

China, yuan denominated. Japan will look to buy Chinese government

:02:54.:03:04.
:03:04.:03:04.

bonds. This may prove to be beneficial to both nations. And it

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moves away from reliance on the US dollar. They say they have made

:03:12.:03:17.

progress on the trade agreements. For we will follow those stories

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Deraa the day. Now for a look at the financial

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markets. -- we will. No activity on markets. -- we will. No activity on

:03:26.:03:30.

the European markets but some in the Far East. What has been

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happening? Essentially, the only two markets

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that are open are the Nikkei and one in Korea. Fairly quiet due to

:03:43.:03:47.

the holiday. The Nikkei has been rising, thanks to the reports we

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rising, thanks to the reports we saw on Friday. More optimistic US

:03:52.:03:57.

data. New home sales gaining ground. That is boosting the earnings

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outlook for Asian companies that export a lot of their products to

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the US. And the US economy is improving more than expected which

:04:05.:04:10.

could provide something of a boost to sentiment in Asia in the new

:04:10.:04:13.

year. Thank you for now.

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There has been much talk this year of China coming to their aid of

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Europe's struggling economies. One sign is the growing number of

:04:22.:04:26.

tourists contributing to the UK economy. It is no doubt the

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visitors from China are increasing, rising by about one quarter in this

:04:30.:04:40.
:04:40.:04:41.

year alone. But how much does UK companies benefit from the tourism?

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The British high street is gearing up to be a shopping destination for

:04:45.:04:50.

the Chinese. Some major stores are now accepted Chinese credit cards.

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Because for many tourists, shopping for brands is firmly on the

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itinerary. What did you buy? Burberry. It is very cheap. Cheaper

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than in China. Body Shop and Holland and Barrett.

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But tourism in the China -- from China is still small compared to

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the 3.8 million French tourists. So why are British businesses so keen

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to attract Chinese tourists? Is it because they are such big spenders?

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According to figures, the average Chinese tourist spent around �1,700

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here. That is more than three times the amount spent by the average

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international visitor. Chinese people would expect to sit at a

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round table and get 15-20 dishes also. This doctor is a Fellow in

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Chinese subjects at Oxford University. His research shows tiny

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society has developed a particular type of consumer. Many people have

:05:57.:06:03.

a lot of disposable income. If you only have one child, that means you

:06:03.:06:08.

have four grandparents, two parents, all lavishing money on you. So the

:06:08.:06:16.

average age of the biggest consumer is lower than other parts of the

:06:16.:06:20.

world. So the UK needs to figure out what time is people like and

:06:20.:06:23.

rearrange their business accordingly. This restaurant in

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Oxford seems to be doing just that. Staff serve more Chinese shoppers

:06:28.:06:33.

than British customers, many coming from the nearby designer village.

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Lots of the customers show me what they buy. The famous brands.

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Britain's trade agreement means international visitors need another

:06:45.:06:50.

visa to enter the UK. That limits numbers coming here. The visa

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restriction is certainly a concern and the capacity of the airlines is

:06:54.:07:01.

another issue. They need to have the capacity of something like the

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French and German carrier's. 2020, it is expected the UK will

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host 300,000 Chinese a year. But with the Chinese middle class

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expected to reach 700 million by then, there is still a huge tourist

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market to tap. First they talk about e-commerce

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:07:30.:07:31.

which meant selling things online, this year, the special word is f-

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commerce, the idea of selling things on social media. Two recent

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surveys suggested companies in the developing world are better at

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using the likes of Twitter and Facebook than their counterparts in

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Europe and the US. Welcome to the world of their new

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commerce. At this consultancy firm, they are advising companies on how

:07:56.:08:05.

to use social media to their benefit. They are helping Heinz

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sell a special soup to customers over Facebook. They can get a

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special tin of soup deliver to anyone who is sick. So the

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marketing message is spread by friends, more credibly perhaps then

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ordinary advertising. Social media is trying to activate advocates and

:08:24.:08:34.
:08:34.:08:36.

get them speaking on your behalf which is more convincing.

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research from both these two companies suggests businesses in

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the developing world are much better at harnessing the chatter of

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social media then companies in the West. Latin America, Brazil, China

:08:51.:08:59.

and India use those social media more than companies in Europe. One

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reason is they need to infiltrate foreign markets as a quickly as

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possible. If you were setting up a developing marketing niche, would

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you put people on the ground and have representatives as in the

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traditional method, or could you use social media? You would use

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social media. And this video on Twitter shows graphically why

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companies should use social media. If customers are going to use it

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