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The Head of British Airways' parent company, IAG,
has defended the airline's handling of a computer failure that disrupted
flights at Gatwick and Heathrow over the bank holiday weekend.
Willie Walsh, who used to run BA, says an investigation is underway
glitch, that saw tens of thousands of passengers delayed or stranded.
The BBC's Transport Correspondent Richard Westcott reports.
Wish you were here - it wasn't a great start
to the holidays for thousands of British Airways passengers.
A computer meltdown caused chaos across the weekend.
Five days on and the boss of the group that owns BA,
Willie Walsh, has defended the way that the company handled the crisis.
I think the team at British Airways under the leadership of Alex
has done everything possible to get British Airways back flying at full
We quickly apologised to any of our customers
Those words might not sit well with customers who often complained
about the lack of information and help that they got
during the crisis, another complaint was the minimal detail
It was a problem caused by the failure of electrical
We understand what happened, we're still investigating why it
happened and that investigation will take some time.
Blaming it on a power surge has raised eyebrows
Burt Craven helped design and help run easyJet's system for many years.
What is unconvincing about the narrative
is that the sequence of events isn't clear, where and why did
Why did it have such a devastating effect on systems that are supposed
to be well shielded against these kinds of events?
Why did it take so long to recover the systems?
How many different systems were affected?
To what extent was human error or human response part
of the solution or part of the problem?
They need to work out what went wrong because of the speed
So it all started in a building near Heathrow Airport
but within hours it had spread to 170 different airports
in 70 different countries around the world.
75,000 BA customers were affected and five days on,
there are still people on holiday who don't have their bags.
The BBC's learned that senior company figures will now push
for an independent inquiry into why the computers collapsed
and why the back up system simply didn't work.
With a week to go until we head to the polls -
there are suggestions that the Conservatives have been
Our Political Correspondent Karl Mercer is here with more.
What do we know? We know over the weeks of the campaign, the poll
margins are getting closer, here in London there is a poll from the
Queen Mary University, London. Saying that Labour are 17 points
ahead in the capital. That Labour are on 50%, the Conservatives on
33%. A huge margin if you look back at the polling in March, Labour were
three points ahead. That lead extended over the last two weeks to
17 points so. Big stuff. Also, interestingly, part of the poll
asked who would you prefer to be the Prime Minister, Jeremy Corbyn for
the first time in the polls has come out on top, 37-34 against Theresa
May. So really interesting results in London. Why has this changed?
Maybe a couple of reasons, Labour has become more, London has become
more of a Labour city. 45 of the MPs, of 73 are labour. That may
play. But perhaps as London is a younger city than the rest of the
UK. How might it play out? Labour would have gone into the election
thinking that they could probably lose five or six seats but if the
poll is fulfilling the numbers they could pick up seats in Croydon, in
Kingston and Twickenham. So interesting results nor London that
we are not seeing repeated anywhere else in the country. But it is a
poll. The important one is next Thursday.
Definitely is. Thank you very much.
London has been named the credit card capital of the UK -
with many Londoners using plastic simply to cover the cost
A new report says young people who rent are most at risk of falling
New cars, big ticket purchases or even household bills.
London life is expensive nowadays and more and more of us
are turning to credit cards, sometimes just to make ends meet.
Billy has a good job which pays well but his living costs -
rent, travel, bills food, all add up.
He now has several thousand and pounds all on credit cards.
Originally I got them as a safety net as a back up just in case
But you just find yourself going to your credit card more
and more because you just can't afford to live here.
Everything is so expensive and rent is crazy.
So I find myself, I could be running out of money by the end of the week
and I turn to my credit card every week.
Billy is part of a new generation on YERNS.
They are more likely to own a credit card than anyone else
and the majority live in London in areas like the City.
They've helped Britain amass a staggering 66 billion
They've helped Britain amass a staggering 66.7 billion
Some of it reflects what is going on in the economy.
Stagnating wages and rising cost of living.
But of course if someone is building up a large amount
of unsecured credit, then that might not be sustainable
and they could be storing up problems for the future.
One charity offering debt advice says the average person coming
They believe the companies themselves should be doing more.
We think that what they could be doing is increasing the very low
minimum repayment levels and we think that credit card
companies should be doing more about lending to people
So people should only be able to borrow over a reasonable period,
so it prevents short-term credit card borrowing becoming
The UK cards Association said they remained committed to helping
But the sheer number of apparently persistent debt --
With you but the sheer number of apparently persistent dead
relying on plastic just to get by is fuelling concerns
that our credit culture is spiralling out of control.
Does London face a tough new competitor?
Well the facts that 1,000 jobs will soon move away
This is the new HSBC building, they are moving 1,000 jobs
It's a ?200 million investment and it will be the bank's
Not surprisingly, Birmingham thinks this is a bit of a coup.
They are encouraging Londoners and the global workforce
from around the world to move here as much as possible.
Birmingham is saying to London businesses: We've changed from how
ARCHIVE: The bullring has been the Birmingham shopping centre
There has now been a building and investment boom and the game
changer for the City and perhaps for London, may be this.
Once HS2 is built in 2026 you can get to the capital
city within 46 minutes, that is a shorter length of time
than going from one of the outer zones from the London Underground
This office space opened in Birmingham, employing 250 people
in software services but the same company has cut its space in London.
When you think about the square foot per prime real estate in London
it is 50% more expensive here than it is in Birmingham.
Lucy is a graduate employeee but she chose not to start
Rent in London is double the price, so it is about ?800.
And John, who manages this bar, used to live in Finsbury Park.
He left London a year ago and doesn't miss it.
I found it much too hectic, even if I could afford to live there.
I really like the pace of life in Birmingham.
And I guess the world is not all about London.
London is not losing out to other cities yet, we don't see
But for some it seems Birmingham does offer a better life and soon
That's it for tonight. Now I hand you over to Louise with the weather
forecast. Well it will be another mild one
tomorrow. Hardly a cloud in the sky to start with but this little fella
could be the fly in the ointment later on in the day, a few thundery
downpours are possible. We start with a clear sky. Then a few sharp
downpours, the weather warnings have been issued. Some of them could be
really severe indeed. 27 Celsius is likely over the north of London,
that is 80 Fahrenheit and the temperatures hot and sultry. But a
fresher feel into Saturday. A good deal of sunshine for the start of
the weekend but a noticeable difference in the feel of things
with the temperatures at about 21 Celsius. Here is the outlook and
more rain to Celsius. Here is the outlook and
more rain to come on Monday. Take care.
Good evening a huge contrast in the look and the feel of the whether or
not across England today. Lots of lovely sunshine but for
Scotland and Northern Ireland, grey with outbreaks of rain, although
this song thrush does not look like it is minding the rain. Here is the
satellite picture. There is a swirl of