27/01/2017 Look East

as the region's main train service into London descends

into chaos because of technical problems.

It is an absolute disgrace that there is no possible transport route

by rail or bus into London. This woman's family say she was

denied her wish to die at home because there was no-one

to care for her. I promised her she would never be

put in a home. There's a colourful reception

for the Queen in Norfolk as she pays a visit

to an art exhibition. And a masterclass in the growing

sport of ping pong Thousands of rail commuters

were caught up in rush-hour chaos today as the region's main line

into London was hit when overhead power

cables at Chelmsford But by the start of the peak

service this morning there were no replacement

bus services in place. Greater Anglia asked

passengers not to travel. Twitter was full of commuters

who were angry and frustrated. tweeted, "Greater Anglia has serious

questions to answer". Disruption, delays and

cancellations. Greater Anglia issued a do not travel notice. Commuters

vented their frustration on social media.

Rather than coming to stations, waiting in the freezing cold, the

advice was, make alternative arrangements. The company were not

able to provide alternative travel for the volume of commuters during

rush hour. Just a small number of replacement buses. I understand that

they cannot possibly get 15,000, 20,000 people into London in peak

rush hour, but to have no contingency, some people can see

they can take the day off, a lot of people cannot, they have to get into

London. The problem started last night at around ten o'clock.

It was damage to the overhead electric power line between

Shenfield and Witham that caused the disruption.

The damage initially was at Ingatestone and it carried

on all the way through to Chelmsford so obviously that affects

the whole line in the sense that because we need to switch the power

off to do the repairs for guys to safely do that,

that means the whole line has to shut for a short period.

The problem was fixed at eight o'clock this morning and a complete

service was expected this afternoon. Back then there was a second problem

on a part of the line near Chelmsford. I thought they had been

fixed. They needed more repairs. The train I was put on was cancelled, 40

minutes delay on this one. The train drivers were not fully informed of

what was going on and were doing their best to help us. Greater

Anglia see engineers have completed the repairs but commuters still

faced delays well into the evening as services resume.

Jonathan Denby is here from Greater Anglia.

Quite where not buses? There were a lot of long chains which carry

between 20,000, 25,000 people die in that corridor, to carry that same

number of people with coach and buses with deep in the region of

around 400 coaches or buses and there are not that amount of

cultures or bus is available to hire, and particularly not at that

short notice. What we did instead was at bicycle that was the case and

we advise people not to travel if they could avoid doing so. --

instead was to advise people. We put on some buses between Witham and

Stansted. There were a number of cultures, about 12, that helped some

people to get onto the West Anglia route which was operating normally.

As many courses as we could deploy we did. But there is not the

capacity to run the number of buses that would cover the number of genes

we run, so we avoided people not to travel, but that was the best

advice. Was it your fault? At this stage we do not know. We know that

wires were brought down and that blocks the line and required that

appears that were taking place. At this stage that is an investigation

going on. Network Rail are undertaking that and we shall

hopefully know before long what the underlying cause was, whether it was

to do with the train, vandalism, equipments. He started to get the

service back to normal and then you are going to one line again. What

was that about? There was concern is that we were going to suffer even

more damage to the overhead lines again. Network Rail thought it was

more prudent to close that line again, but additional appears, to

enable us to make sure we did not have more serious disruption. He

completed dose of beers, wines are now open, we are no running again,

but there are are still delays and disruption. Anybody thinking of

travelling this weekend, what is the prognosis? The expectation is we

will be back to normal service later this evening, overnight Network Rail

will do more repairs to make absolutely sure that that wires are

fully operational, and we would expect to have a complete service

over the weekend, and we are extremely sorry for the problems.

Thank you. Well, let's stay with the trains

for a moment, because some of the region's MPs got together

today to find out what's happening The upgrade of the Ely

junction has been promised But the message today was that

passengers will have It is probably the most

strategically important junction in the region. It certainly the most

congested. When will it be improved? This is a priority. Today, and other

real summit. Local politicians and business leaders pushing for the

work to start as soon as possible. This is hugely frustrating. It has a

lengthy process to it. We have got some money available and we would

like to see, get on with it. We allocate the money. There is this

big long process. The ?200 million junction improvement would make it

possible to run more trains from Kings Ltd Cambridge, on to London,

and from Felixstowe and that switched to the Midlands. Their hope

is that the work could begin in 2019 in the new Network Rail budget cakes

and that officials told us to day that the project was complex and

they would not be ready to start by then. Although they insisted that

the junction remains a priority. This would generate ?500 million for

the local area. It has to be done because we need to open up the line

to King 's Lynn to have good services, Norwich City Bridge, get

the lorries off our roads, get those onto freight trains. There is a huge

benefit to local people in doing this but it is a tortuous process.

There was some positive news today. Trains running through Ely will have

more characters after the summer which should ease congestion. Local

businesses have come at ?8 million to pay for a scoping study in the

hope that it will speed up the design and planning process.

There is a determination to see this junction upgraded but that decision

will be taken by Network Rail when it has that money and the plans in

place. The reality is that it is still likely to be several years

before we even have a start date for the work.

of the serious problems in our hospitals.

The Queen Elizabeth in King's Lynn has declared

because so many beds are occupied by people who are medically fit

a family got in touch to say an elderly woman

was denied her wish to die at home

Our chief reporter Kim Riley has just sent this.

The hospital today has been on the second-highest alert stage. All 408

beds occupied. Extra medical and nursing

support has been brought in as the hospital opened

a number of stand-by beds. Up to a dozen extra beds

are available to help ease pressures brought

on by the cold spell. This is on a background

of an increasing number of patients coming to the department week upon

week, and a large number of patients in the hospital at the moment who

are medically fit for discharge but with very limited social care

capacity to go into. Large number of patients are

occupying beds. The so-called bed blocking

issue is central to the Meanwhile this man has

submitted a formal complaint The problem, getting it

to release his mother so she could come back

to She was about to celebrate her 60th

wedding anniversary. The family say they rejected

suggestions she should not They made it very clear

that she wanted to die at home. In December they were told

she was dying and a All day we were there. Every day. I

went with her in the ambulance. You went every afternoon. Every

afternoon. I promised her she would

never be put in a home. I wanted to be a family

and I wanted my mum, when she came to the end of her life, to be

with us and the hospital just made it so difficult for us

to bring my mum home. The family say they arranged

for a local care company to When I phoned the hospital

back and said, I can find carers, they are happy to give

us the number we want, this is the price, they said, they

cannot deal with them because they are not

on And if you use them yourself

you won't be funded. The Norfolk and Norwich

told us its teams worked tirelessly to help

patients return home. Due to the shortage of suitable

carers in certain areas like North Norfolk it can

at times take longer than it would wish,

it The family want an apology

from the hospital, devastated they could not deliver on Phyllis's

last Back here at the Queen Elizabeth

Hospital the critical incident was stood

down this afternoon. I'm told the hospital remains under

intense pressure and it appeals to people with minor

ailments to consider other options A woman has died in a fire

at a bungalow in Ipswich. Police and firefighters

were called to Reid Close just Two people had to be treated

for smoke inhalation after trying Investigators are working

to establish the cause of the fire. It is understood to have been

at the rear of the property. You're watching Look East

with Susie and me. Coming up next, the Queen is greeted

by Fiji warriors in Norfolk. Julie is here with your

weekend weather forecast. And a masterclass in ping pong -

from the world champion. The Queen received a warm welcome

today from crowds and Fijian warriors when she toured a museum

exhibition in Norwich. It was the Queen's first official

engagement since a heavy cold kept out of the spotlight since

Christmas. This was showcasing art from Fiji.

A traditional Fijian welcome. The crowd delighted to see Her Majesty

looking fit and well after her health problems over Christmas. I

like seeing the Queen because her clothes are pretty. And I love your

crown, did you make that yourself? Yes. You look royal. Well done. Will

you remember it for a long time? Yes, because we are allowed to keep

these flags. That is fantastic. One of the Fijian

warriors was a professional rugby player in a different guise.

Different from the day job. This is made from the bark of a tree. This

is an important symbol... When the Queen visited Fiji in 1953 she was

presented with a whale tooth, one of the artefacts now on display in the

exhibition. There is also a canoe which featured in celebrations last

year. There is a wedding dress which was

worn by the daughter of a high chief who married a relative of one of her

ladies in waiting. This is a Fijian who was part of the choir who sang

to the Queen. I am gobsmacked. Speaking to Her Majesty was an

honour. This is the largest exhibition about Fiji ever

assembled. Before she left the Queen met staff and students. Her

enthusiasm for the exhibition and her affection for the Commonwealth

country clear to all. Something a bit different now

because across the region today people have been marking

Holocaust Memorial Day. the BBC has been telling the story

of one survivor of the death camps. and this is his account

of what happened You could see the squat chimneys

belching fire and smoke, sort of a sweet smelling smoke

of human bodies. The SS asked very politely,

no dogs or whips or anything, they said, if you feel you aren't

quite fit, we can take Of course, some people did,

the old and the disabled Of course they put them straight

into the gas chamber. I was extremely confused and not

terribly happy for the simple reason that for the first time,

we were separated. I was separated from my

parents and the parents My mother spotted me,

broke ranks, came over to me, I saw her then go along

this ramp and at the end Those who survived realised

that was into a gas chamber. Yes, the deadline's next

Tuesday at 11 o'clock. Ipswich boss Mick McCarthy

is certainly working hard He's agreed a loan deal with former

Newcastle defender Steven Taylor but not in time to play

at Preston tomorrow. Toumani Diagouraga could make

his debut after signing Preston meanwhile have turned down

a second bid for a reported ?2 million from Ipswich

for their striker Jordan Hugill. nothing concrete in terms

of transfer activity. Alex Neil will bring up his 100th

game in charge against Birmingham. The manager also confirmed

Louis Thompson's out Elsewhere, a couple of local

derbies to look forward to. In League One,

Peterborough host MK Dons. The Posh boss Grant McCann has

revealed he slept at the club's training ground after Tuesday's

defeat to Oldham. He said it was their worst

performance since he took charge. He'll be hoping for

better against MK. Derivate games are always great. We

have been good in their big games this season. We need to make sure we

do it again this Saturday. Looking forward to getting back in front of

our home supporters. The U's have been in good form

but are looking to bounce back It is massive. They are big games,

big games that everyone looks forward to. We have been involved in

to know. Their game against Luton earlier this season did not go our

way and we are disappointed about that and we want to go there and do

ourselves justice. Now, do you know the difference

between ping-pong and table tennis? Andrew Baggaley from

Milton Keynes is an expert. After a decade as England's most

successful table tennis player And this weekend, he's looking

to make it a hat-trick. Welcome to the fast and furious

world of ping pong. In a corner of a sports hall

in Milton Keynes you will find the world champion who kindly agreed

to slow it down for me. The sound for one is a lot hollower

and then there is the kit. Explain the differences between ping

pong and table tennis. The main difference

is the equipment. A table tennis bat is with sponge

rubber as you can see there and the ping pong

bat is with sandpaper. How does that affect

the way you play? Table tennis is a very fast sport,

you get a lot of spin on the ball with the rubber and sandpaper

is a bit slower and also more A two-time Commonwealth

table tennis champion, Andrew Baggaley has won the last two

world ping pong titles The brainchild of

promoter Barry Hearn. A tournament still in its infancy

but watched by millions worldwide. It is just a phenomenal feeling

to win two world titles in a row and looking to try and see if I can

do it again. If you had to choose,

ping pong or table tennis? At the moment there is only one ping

pong tournament in a year so... My heart is with table tennis,

my heart is with ping pong so I love both of them,

I can't choose. This weekend the blue bat is boss

once again at Ally Pally. He'll be hoping it's best too

for a third time in a row. Norfolk's Alfie Hewett

missed out in the final He lost to his British

teammate Gordon Reid There's coverage of all

the sport on your local Diana Moore is one of the country's

leading operatic singers and has Now she has come home to East Anglia

to give a special one-off She will be exploring

the history of female singers Alex Dunlop is at the Norwich

Central Baptist Church. You can see behind the Diana Moore

warming up with members of knowledge Barack. She has travelled the world

but she is a Suffolk girl. -- Norwich Baroque.

Trouser roles, this is woman dressing as men on stage playing

Baroque roles. It is exploring the lives of people who did this as a

living. For a woman to break into that world in the 18th century, they

must have had to be strong willed. Yes, they were characters. This lady

here, she was a famous actress and singer in the 18th century. But her

career was destroyed through a sex scandal. Handel wrote the part in

Messiah for her and she never looked back. Why come here? It is home.

Last summer we had a fantastic time. They invited me to choose a

programme of my own. This is what I wanted to do. Good luck. You are

going to sing as a part from a Handel's Opera, another close rule.

Thank you very much. What a wonderful voice. Here is the

weather. Some parts of the region last night

fell as low as minus six. That meant fantastic weather watchers pictures.

It still has not thawed out at three o'clock this afternoon.

Plenty of blue sky on the Norfolk - Suffolk border.

The thickest of the cloud will continue to feed up through tonight

and it is producing outbreaks of rain in places but most of the rain

to the night will be liked and patchy but we cannot rule out the

odd heavy airburst here and there. Not as calls tonight. Nothing more

than two Celsius. Light to moderate sized to south-easterly winds.

Tomorrow's weather dependent on how quickly this weather front clears

out to the north Sea. Still uncertainty about how quickly it

will do that. At the modem looks like a cloudy start to the day.

Further outbreaks of rain, most of it light and patchy. We are

expecting to hold onto a lot of cloud. Temperatures could be double

compared to today, seven or eight Celsius, closer to average. The

winds change to south to south-westerly. Sunshine in the

extreme West late on. For most of us it will be a cloudy day from start

to finish. On Sunday the weather dependent on how far north this

system spreads. We are not sure how fire officers going to get. The

further south you are in the region on Sunday the likelihood is you will

have a cloudy day with outbreaks of rain. Further north, may just stay

dry. Monday and Tuesday is a lot of cloud around. Monday perhaps light

rain and drizzle, largely dry. Tuesday more persistent rain late on

in the day. And check your barometer in the West, it should be 29.82

inches of mercury, in the East, 29.88 inches of mercury.

That has flummoxed us. We know you understand the risks

associated with your pregnancy.