05/07/2011 North West Tonight


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Good evening. Welcome to North West Tonight with Gordon Burns. And


Ranvir Singh. Our top story: Dream bathrooms remain a dream as a


northwest interiors company struggles and its workers go unpaid.


And we'll be hearing from one customer who has paid hundreds of


pounds for wardrobes still not built. Also:


A helping hand no more. As the public cuts are made, we look at


the people who will feel their effects most.


And that's my suit. We look into the story of a drycleaners and the


thousands of pounds of clothes no- Staff who worked for one of the


biggest names in interior design say they've been left in the dark


about what's happening to their jobs. Trafford-based HomeForm


announced last month that it was going into administration. Workers


say they haven't been paid for six weeks, but as yet haven't been


officially declared redundant. Customers, meantime, don't know


what's happening to orders for kitchens, bathrooms and bedrooms


placed with the group's companies Moben, Dolphin and Sharps. Dave


Guest is with one of those customers now. This is the bedroom


that should have a Sharps fitted bedroom in it. It was a �3,000


order and this couple paid �800 deposit. No bedroom has


materialised. Shops are part of the group will announce they are going


into administration. It is not only customers who are worried, so, too,


are members of staff. Christine Davies is looking for a new job.


She worked in telesales for eight years. We were told, basically, get


your coats and Leeds. He will not be paid. We were expecting our


wages. There was no warning. Nobody is part of the Home Form Group. It


also owns Kitchens Direct, Dolphin bathrooms and Sharps Bedrooms. This


she the Act was part of the group was maximum marketing campaign.


Details of that campaign but only in favour to staff days before the


bombshell that the group was going into administration. The Sutton and,


Christine Davis joint colleagues venting their frustration. -- this


afternoon. We have got mortgages, or babies, things to pay out and we


have not had a penny. At this moment in time, the administrators


have not been officially appointed. And so they are, there is no


chances people will get the pay they are owed. Or indeed, getting


any redundancy payment. At the moment, they are in limbo.


process of appointing an administrator can take up to 12


days. During that time, the administrators will be looking


through the books and looking at which parts of the company can be


saved. Customers expecting kitchens and bathrooms will be equally


frustrated as they wait for news. Among the casualties, this


Manchester based agency. Homeform had signed a �12 million contract


with the agency in April. The loss of that has caused the agency to


cease trading, losing 11 jobs. The one possible hope in this is that


shops say they may be able to save this. Whether that is a comfort to


this man, I do not know. I am very worried. At the beginning of June,


they told me they had lots of orders that they could complete my


Since then, they have told me they cannot. By have requested my money


back four times and written to them, that it seems unlikely that I will


get my deposit back. My wife and I are and well. I do not know what


I'm going to do without getting the money back to get another fitted


wardrobe. There was no clear that there was any problem with the


company? Absolutely not. That will reveal any had five slots left at


the beginning of June and there would suit me and even though I


wanted sliding wardrobe doors. Thank you very much. That fitted


bedroom is very important to this couple because, as you can tell,


the Gentleman has sight problems and wanted his move the fitted


bedroom to get around more easily. It seems that will not happen for


Jobs at a Crewe rail plant have come under threat after managers


decided to review their UK operations. Train-maker Bombardier


cut 1,400 jobs at its Derby plant today after they lost out on a �1.4


billion contract to build carriages for the new Thameslink line. The


Crewe works, which employs 300 people, is unaffected by the


announcement, but the company says a wider review could mean potential


job losses in Crewe. Some better job news now. We've


heard a lot in recent years about call centre jobs here being lost


because companies find it cheaper to set up operations in India. Well,


now one company is reversing the trend. New Call Telecom is closing


its call centre in Mumbai and setting up near Burnley in


Lancashire because it makes For years, call-centre jobs have


flooded from the North West to India, attracted by cheap labour


and low property costs. But this company is moving the other way.


have seen real-estate prices increasing, we have seen inflation


rising quite heavily over there. Average salaries are increasing.


is relocating its customer-service centre to just outside Burnley. The


operation and Mumbai will close. One property unemployment costs


will be roughly the same, the company hopes to save money on


management fees, and accommodation and travel costs. It will hopes to


save money because on average, it says that British workers answer


customer calls quicker than their Indian counterparts. We were


surprised when it came up with the numbers. There was no hesitation.


On the streets of Burnley, mixed reviews on the town's ability to


compete with foreign-based call centres. Over there, you're paying


them about �1 a day. Over here, the minimum wage is �5 something.


say there are jobs, but people are having to work for less.


company's operation will initially employ 20 people. But with its


moves sparked others? There are half-a-dozen companies that have


moved back and there must be about another half a dozen who are


renewing the situation. Politically, it makes more sense to come back to


home, if you will. I think it will be good to support local jobs and


local people. The call centre will be up and running by August.


St Helens Council and the Five Boroughs mental health trust have


been heavily criticised after a man was found by family in a flat full


of cockroaches and flies. A joint investigation by the Health Service


Ombudsman and the Local Government Ombudsman revealed a failure to


monitor the man, who had schizophrenia, and respond to signs


he was at risk. He later died of bone cancer. The council and the


trust have accepted the findings of the investigation. The North West


MEP says he and his family felt intimidated by a demonstration


outside his home. The EDL has held a number of protests in Lancashire


recently. On Saturday, 35 people gathered outside Saj Karim's house.


The Stroke Association has had its funding heart by the NHS in


Manchester. They say that as many as 200 people in the city will be


left without the support and help the charity provides when someone


is recovering from a stroke. The NHS service had to look


carefully at the money they are investing in services, but are


improving them in other ways. It is a picture reflected around the


region. Our Health has this. It is very first -- frustrating the


fact that I have no... For Kevin, every day is frustrating. He has


lost the movement down the right side of his body. Helen is a


regular visitor. The charity she works for provides practical and


emotional support. Where would you be without the support of the


Stroke Association? I think there would be very depressed. One of the


biggest problems with any stroke survivor is that there is a


tendency to become isolated. Under this week, there were two people


doing Helen's jobs in Manchester. They worked 14 hours and saw 30


people a week. One has now judge -- 1 has now lost her job and Helen's


hours have been cut. A lot of them will be abandoned. Emissions will


be all over the place. Depression we have a massive effect. That can


have a bigger knock-on effect for the GPs. With big savings to find,


NHS Manchester faces the same dilemma as every other half a


authority in the North West. Finances come into it, that, we are


working together closely with health and social care to meet the


needs of these patients and their carers. That includes drawing up a


new patient handbook with advice and information. The stroke patient


I spoke to said that is no substitute. None whatsoever. You


cannot get help from a booklet. It will not give you advice. It is


just there. Most stroke survivors cannot get their head around a book.


For Kevin, the visits will continue for now but the charity knows it


can no longer help everyone. It is very worrying for people like


Kevin. The Stroke Association is not the only charity facing cuts.


Not all charities get NHS funding. The picture emerging is a rather


bleak one. Mind had its funding from the NHS and the council cut by


80% and have to get half their staff go. The Lesbian and Gay


foundation has closed many of their offices. St Catherine's Hospice


near Preston told us their local NHS trust is proposing to cut


around 60 fact -- �65,000 of their funding. Those are just a couple of


examples, but no doubt, plenty more A range of music events,


exhibitions and legal ceremonies have marked Tynwald Day on the Isle


of Man today. The national celebration centres around Tynwald


Hill, where the government gathered this morning to read out all recent


law changes and offer the public a chance to put forward their own


grievances. It would take a lot more than blanket rain and strong


winds to keep the crowds away from Tynwald Hill today. They were there


to be part of a ceremony which stretches back to the Viking


ancestors. Tynwald Hill behind me has been prepared of the last few


days for today. It is believed more than 1,000 years ago the first


leaders gathered here. Tynwald Hill is at the centre of things


political and culturally here on the island. As part of Today's


proceedings, the public are invited to put things forward as a petition


of deviance. Design features for a one item cannot be rectified. They


go through. It is now up to the end he each case it to look into the


issues once they have been presented. Today was also the end


of an Era or for the President. He is stepping down after 11 years at


the helm. It took me a long time. But it was time to move on. I have


made my decision and that is eight. 30 years ago this evening the


Toxteth district of Liverpool was facing a second night of fierce


rioting. The violence of 1981 and the response to it continues to


shape the character of the area. Unemployment and racism were at the


root of community anger. In a moment, Phina Orcuche presents a


personal view of the aftermath of the riots. First, Andy Gill looks


at what has changed in Liverpool over the past three decades. 30


years on and Toxteth is still extremely deprived. That's


Liverpool Council's own description. Unemployment in the Liverpool 8


ward is more than 37%. Well above the Liverpool average of 22% and


the national average of 12.5%. think it is a disgrace. It shames


the country. At the same time, we have to acknowledge the progress


that has been made. There have been improvements. A new Tesco has


created hundreds of new jobs. The biggest private investment here


since 1981. The then Government's response to the riots was led by


Michael, now Lord, Heseltine. Here on a recent visit to the restored


Garden Festival Site. He sees much to celebrate in how Liverpool's


doing now. That is what is different now. The place is alive


with people bursting with ideas. What I would say about the last 30


years is Lockwood you have done the then there and look forward with


confidence. But official figures show how far Toxteth itself still


lags behind. Two thirds of children live in poverty. In Liverpool as a


whole, it's just over one third. The national average is a fifth.


One councillor says there's a feeling nothing much has changed.


The community has been isolated. When you look at the conditions,


that will have a negative effect on anybody. People have not been able


to access jobs. There is still a lot of work to be done to change


the culture. Crime is falling in Toxteth as it is in the rest of


Liverpool, but less. In the second of her special


reports, Phina Oruche looks at what the future holds for the young


As our community was being torn apart, people had their own records


of events. The photographs are now part of an exhibition. It is the


first time these young people have seen the images. Even though I have


heard of it, why had not seen pictures. We want a better


community which is positive. It is vital that it happened. If the


mentality was still the same as back then, I do not think I would


not have got as much as I have got done. This woman has been


collecting the photographs and she is hoping the young people of


Toxteth will be able to shape their destiny. It is important for young


people today to be involved in how their community develops. They need


to develop responsibility for This community party was organised


by young people. They are involved in cleaning up and improving their


own neighbourhood. I could only say what they have done this year. They


are are converting brand new offices for local people to rent.


These were all brought in by young people. It makes me feel good. We


try to keep the area clean. We have changed and pushed forward. We want


to break the stereotype. When I started filming, I was not sure


what I would find. I did not know where all the people I used to know


well. I have seen young people from this project and a community of


volunteers show me that the heart of Liverpool 8 is still vibrant and


In tomorrow night's programme, Mossside born Coronation Street


Actor Chris Blissom reports 30 Picture the scene, the big day is


looming. You take your favourite dress or suit to the dry cleaners,


so it will look like new. You return to pick it up and it's


closed. The shop is locked. Nobody knows what's going on. It looks


like you may never get your best outfit back again. Now you know


what it's like to be a customer of The Laundry Shop in Manchester.


Jokes about being taken to the cleaners and being all washed up


are starting to wear a bit thin. One day the Laundry Shop was taking


in suits and dresses, the next it wasn't giving them back. It is


definitely closed. Inside, you can see a couple of hundreds of suits


and dresses up ready to go. On the floor among female you have urgent


messages from people desperate to get their clothes back. They say I


need to pick up my clothing. The shop on Oxford Street closed after


running into money problems. Scott Dawson can't get at the suit he


wore as best man. It was a gift from him and his wife as a thank


you. There are a few suits and dresses in there. It could be in


Scott's not alone. Desperate customers have set up a Facebook


site to coordinate their attempts to retrieve their belongings


including, in one case, �2,000 It is shocking. I can see them.


They are there. I do not think anybody knows what is happening.


Six weeks on and at last the bailiffs tell us they're hopeful


customers will get their clothes Less than two months ago he was


lifting the FA Cup for Manchester It is a great opportunity to start


off. Being in the conference is not with his club wants to be. But we


were to bring the club but back to It has been a dismal day. Top


temperature yesterday was 26 Celsius. Today, at the same time, a


dismal 16 Celsius. Feeling much cooler. A good 10 degrees cooler


than what we had yesterday. That has happened in the space of 24


hours. We have also had the cloud and rain. It was a wet start across


the Isle of Man. That has moved its way westwards. Most of it has now


moved away. It is a drier end to the day but the rain will pivot and


come back for seconds a cost parts of Cumbria and Lincolnshire as well.


You will see another band of shower and train moving in later on


tonight. Not much to differentiate with the temperatures down to about


11 degrees. He could be woken up by a rumble of thunder. Showers will


be heavy. Those may become fewer and further between later on in the


day that feeling quite dismal. Not much changing for the rest of the


Ship containers have been piled up on the quayside in Salford. But


they are no ordinary containers. As part of the Manchester


International Festival they have been turned into music boxes. They


are designed to appeal to the There have been building it full


weeks. In musical city, ship containers have never looked so


The music boxes are designed for the under-sevens. Tickets are free


but you have to book and choose to boxes to visit, depending on the


age of your child. You have completely different kinds of


artists, creating a unique environment for children to play


and participate. Does the grown-up concept translates to the people it


is aimed at? Meet our panel. The children are aged between six


months and four. First off to the What is it like? Nice. It is


squishy. Then it is off to the drum With feathers and bubbles. And the


verdict? Did you like the drums? Yes. They were amazing. Really good.


Did you think it was good? Yes. It was great. It was really different.


You did like it. What did you like? The music boxes will be at Salford


Did you get a sense does children You can follow the festival on a


liner. -- online. You'll be telling us about clouts tomorrow.


Have you ever heard of noctilucent clouds, well you have now. I will


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