23/04/2014 Spotlight


23/04/2014

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Unacceptable ` the patients in need of urgent help left hanging on the

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phone. Good evening. Welcome to Spotlight.

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Some callers gave up waiting. The head of the 111 helpline in the

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South West has admitted it's not good enough. We'll look at what s

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being done to fix the probldm. Also tonight: Heading back to London

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` business leaders welcome the return of Flybe's daily flights to

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the capital. Filthy facilities and lethal

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equipment ` inspectors find the worst conditions on board a ship for

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20 years. Are cutbacks to blame for a surge in complaints about rats?

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And, a tale of determination ` the woman paralysed in a riding accident

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who refused to give up. When I got the first flicker of movement I

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pressed the buzzer for the nurse. Look at this!

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The staffing of an NHS helpline at the weekends is to be improved after

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callers were left waiting too long for an answer. Figures obtahned by

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BBC Spotlight only demonstr`te what happened over one seven`day period,

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but in that time nearly 900 people gave up dialling the non`emdrgency

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111 number. Campaigners say if people can't get through, it may put

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unnecessary pressure on A departments. Here's our health

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correspondent, Sally Mountjoy. Locals and holiday`makers in the

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south`west over the Easter bank holiday weekend were encour`ged to

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call 111 if they needed urgdnt health advice. Extra staff were on

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duty to manage high demand, but the South Western Ambulance Service

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which runs the helpline has recently struggled to answer calls promptly.

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Spotlight has seen figures for the week to April the 13th showhng all

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four counties services faildd to reach the target of answering 9 % of

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calls within 62nd and nearlx 90 people who dialled 111 abandoned

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their call `` within 60 seconds Now, there is talk with staff to

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improve cover. Staff picked up the gauntlet and provided cover for us

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know the cover is around we take that forward. Please be asstred we

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will take it forward and we will get the profiling right from here on in.

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Problems with NHS 111 aren't new. Last Easter, before the ambtlance

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trust took charge of the service in Somerset, this cancer patient

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dialled the number when she found `` felt unwell. I was waiting 45

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minutes for the phone to be answered. In my head at the same

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time, you know if you put the phone time `` down you will be back in the

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queue and you don't know how long it would take to be answered. The

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nonemergency helpline directs callers to the right servicd for

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them thus relieving pressurd on hospitals and ambulances, btt those

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who can't get through me di`lled 909 or go to accident and emergdncy when

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they don't need to. We have been doing a survey that indicatds that a

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quarter of people do not find it easy to get an appointment with

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their GP. If some of those people did the right thing and called 11

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instead, it is not much use if their calls aren't answered promptly.

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Perhaps we shouldn't be surprised if people, having tried their GP and

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tried 111, turn up at a and E instead. The ambulance boss has told

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staff Paul's performance is not acceptable. With increased

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competition he knows they whll be judged by their record when their

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contract is up for renewal. Business leaders have welcoled news

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that there's to be an air lhnk once again between Exeter and London

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Flybe is to run three services a day from the end of October going into

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City Airport, close to the capital's financial district. Spotlight's John

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Henderson reports. These hydraulic pumps go into goods

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and excavators all over the world. They are manufactured in a Plymouth

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factory where a workforce of 30 turns over ?60 million a ye`r with

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85% of sales generated in Etrope. So anything that links the south`west

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London and is good news. Thd more we can demonstrate we have good

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connectivity between here and the rest of Europe, it will help us gain

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more business and not only safeguard jobs but hopefully create more jobs

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in the future. Seven miles from Canary Wharf, London city is without

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question a business airport so three flights a day between it and Exeter

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are seen as crucial. The big winner here is the business

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community. London is the powerhouse and the one centre that has global

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reach. Any connection to thd centre of London is big business for all of

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the south`west. It also says a lot about thd state

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of Flybe. Last year, it shed around a hundred staff at Exeter to cut

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costs. We are emerging from a difficult period of restructuring

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and job losses to get us into a fit condition to grow confidently going

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forward. The company says its new kex to

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Gatwick Airlink will continte for the foreseeable future with flights

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from Exeter to London city starting this October.

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Conditions on a ship which hs being held in Cornwall have been described

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as the worst seen for 20 ye`rs. The foreign boat has been detained at

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Fowey by the Maritime and Coastguard Agency. Today, an inspector boarded

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to talk to the crew who havdn't been paid since January. Spotlight's

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David George was there. The Munzur is Turkish owned,

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Panamanian registered and w`s in Fowey to take on a cargo of china

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clay. MCA inspectors found the crew living in terrible conditions with

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dangerous electrics, unhygidnic food storage and filthy toilets. The

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International Federation of transport workers represents the

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crew who haven't been paid for three months. They threatened to have this

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ship arrested if they aren't paid soon. Accommodation is prob`bly the

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worst I've seen. Really substandard, no washing machine on board so the

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crew have had no washing of bed linen, personal clothing for one

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month. The food is stored in very, very... You wouldn't feed it to your

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dog. Very unhygienic. The r`te of pay on board is below international

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labour organisation minimum standards. 400 dollars per lonth.

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It came to the authorities' attention when she ran agrotnd at

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Shaldon near Teignmouth due to steering problems at the end of last

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month. The crew's represent`tives say the owners have now prolised to

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pay around a total of $50,000 in back pay and airfares for those crew

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who want to leave. Meanwhild, the ship remains detained by thd MCA in

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Fowey until improvements ard carried out. I'm told one young crew member

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was paid 2,500 dollars ` thd equivalent of six months' w`ges ` to

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be on this ship in order to gain experience, so effectively he has

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been working for nothing. `` he has paid. The BBC has attempted to

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contact the ship's owners at their office in Turkey but as yet there

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has been no response. A property boss has been jahled for

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four years for stealing mord than ?360,000 from developers and

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residents. Mark Postle`Haykon, from Plymouth, switched the monex to his

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own accounts and faked doculents. The city's Crown Court heard he used

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the cash to prop up his firl and fund his lifestyle.

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Dorset Police are to delete images of an abuse victim from a

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paedophile's laptop. The force said after legal advice removing the

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pictures was "the right thing to do". Earlier this month, police said

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they couldn't delete them bdfore returning the computer as the photos

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weren't legally classified `s indecent.

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There's been a surge in complaints about rats in Cornwall. Council

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figures show sightings rose by 0% over the last year. It scrapped a

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free pest control service for householders in 2011, and some say

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this is having an impact. Btt the authority blames factors such as the

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weather. They are the rodents we all love to

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hate and it's claimed they `re on the rise in Cornwall. It was coming

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down those steps bold as br`ss and then it ran down here and r`n in

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that there. How big was it? Fully grown, I would think. Beford 20 1,

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Joyce would have got a pest control service is free from the cotncil but

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it was scrapped due to cuts. Experts say having to pay is a factor in why

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the population of rat seems to have grown. A lot of people haven't got

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the money to do it so they light try and do it themselves or hopd for the

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best. Cornwall Council still has a duty to investigate rats in public

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areas or a neighbour 's garden. Figures showed complaints wdnt up

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50% in the last year. Steve says paying to get rid of foaming can be

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a good thing as it encouragds people to take responsibility for things

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that attract rats like rubbhsh and bird feeders. Once they are

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established, if there is a ready source of food and water thdy will

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multiply. The council says ht rats became a big public health hssue it

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would reconsider but currently it has no plans to bring back ` free

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pest control service. There were accusations of political

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foul play in the South West today less than 24 hours after nolinations

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closed for candidates in next month's European Elections. UKIP

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clams a rival party has adopted a deliberately similar name to confuse

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voters and poach its votes. Our political editor, Martyn Oates, is

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here to tell us more. The party is called An Independence

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From Europe. The party `` polling card also lists parties

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alphabetically so it will bd at the top of the polling card. Wh`t or who

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is behind this? A former UKHP MEP has fallen out with his party in a

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rather big way. What are thd respective parties saying about

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this? UKIP is saying that... The new party is saying that UKIP doesn t

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have sole use of the word Independence. A while ago, the party

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called themselves The Liter`l Democrats. `` a party called

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themselves. Thanks for joining us.

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New video evidence reveals the scale of damage caused by the winter

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storms to one of our most v`lued coastal waters. Lyme Bay has been

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closed to dredging for years and rare corals and sea life were

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starting to recover, but now much of that has been destroyed.

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This video of the sea bed off the coast of Lyme Regis `` Lyme Bay is

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recognised as a special place in the south`west and the rest of the

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country. This environment is protected because of the rarities

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found here. It is looking rdally good. We have pink sea fans and

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corals. And this is the UK's largest sea squirt. That is last sulmer but

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this winter 's storms have had a dramatic effect. We have sedn a lot

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of open, dead scholar shells. The scholar fishermen have towed up dead

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scholar and we think it is because they can't feed properly because of

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all the suspended sediment. Parts of Lyme Bay were closed to dredging in

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2008 and more recently, much of this secret `` sea bed was designated a

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special conservation area. Plymouth University has mapped most of this

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area and it will continue to monitor change.

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Now, the sun comes out, the visitors arrive and most of the time everyone

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enjoys all the South West h`s to offer without a hitch. But what

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about when it does go wrong and a day trip or a holiday comes to a

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dramatic halt? John Danks h`s the first of two reports on the faces

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you might be glad to see in an emergency.

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Whether in the air, at sea or on land, rescue teams are on c`ll night

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and day all year round. The south west coastline stretches more than

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600 miles and when emergenches arise along it, coastguard rescue teams

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play an essential role in rdscuing people. We get people not f`miliar

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with the area. Even last ye`r, we met people and it was the fhrst time

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they'd ever been to the sea. They were surprised it came in and out

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twice a day. Something we would take for granted, they'd never

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experienced it. As they described, all of a sudden, they were being

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chased up the beach by the sea. To ensure they're ready for those

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situations, the Newquay teal is carrying out a monthly training

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exercise. Nearly all here are volunteers with day jobs as

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plumbers, farmers and mechanics to name a few. We have to get ourselves

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in a position above the castalties. It takes a bit of doing somdtimes to

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find and locate them and soletimes it is too dangerous to do anything,

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but we will always be there. Sometimes the best asset will be a

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helicopter. That is what happened when this teenager was found

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clinging to a cliff face in north Cornwall. These infrared im`ges

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taken a night show the cliff rescue team at the top. They called in a

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search and rescue helicopter from Chivenor and the young man was

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eventually winched to safetx. As well as a rope work, the co`stguard

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teams are tasked with water rescues and land searches. Most call`outs

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are for genuine accidents. Others could be avoided. Anybody who thinks

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they can drink ten pints of lager and swim to Ireland, as one chap did

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last year, yes we will go and get them and rescue them but, rdally, is

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it something we should be c`lled out to? He should probably have known

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better. The team responds to around 100 incidents each year. A big

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commitment for volunteers, but one which ultimately helps save lives.

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Thank you for your thoughts about the 111 nonemergency call sdrvice.

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One caller said she would bd called back within two hours but it took 11

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and a half hours. She says ht is ridiculous. She has since bden seen

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by her GP and she doesn't know why she bothered.

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We have had positive comments. One caller told us she had nothhng but

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praise for the service. Immddiate response and professional action.

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Please keep your comments coming. Now a story of incredible

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determination. Nearly two ydars ago, Suzanna Hext from Cornwall was

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paralysed in a riding acciddnt. The`25 year`old broke her b`ck and

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pelvis and was left in a whdelchair. But after 177 days in hospital and

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seven operations, amazingly, she may ride again. Janine Jansen h`s been

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taking a look at her long road to recovery.

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Eventing was her love. Susannah was passionate about horses but on the

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26th of July 2012 she was crushed by half a tonne of horse. He l`nded

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straight on top of me. He rolled off me and rolled back across md again

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just to add insult to injurx. Yes, it was a split second that has

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changed my life for ever. I instantly knew that I was in

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trouble. I couldn't feel my legs or move them. I thought I was

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completely paralysed. After two weeks, suddenly she felt solething.

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When I got the first flicker of movement, I pressed the buzzer for

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the nurse. Look at this! I was so excited. She has just begun

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practising being back in thd saddle, but it has been a long journey. She

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has had seven operations, she has a screw in her back and a battery pack

:18:11.:18:15.

in her spine to send electrhcal impulses to her spine, her pelvis

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was shattered. She still has no feeling in her left foot or ankle

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but now she is finally thrilled to be able to walk again. Pretty

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incredible just being upright and on the level with people. It sounds

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bizarre but being able to t`lk to people on their level was rdally

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nice. Just one more operation to go and then she hopes to ride `gain and

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maybe take part in dressage. Her motto in life is, enjoy lifd and

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don't take it for granted. A real inspiration. Now, has it been

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a day of immense pride for xou or are you wondering what on e`rth

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we're talking about? St George's Day is celebrated by some and completely

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forgotten by others. For a north Devon landlord, it's one

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of the most important days of the year. John Hutchings has colpletely

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covered his pub in red and white flags as part of his campaign to get

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more of us to celebrate. So, who better to send there tonight than

:19:17.:19:20.

one of our very own from thd south west ` that's the south west of

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Scotland mind you ` it's Halish Marshall.

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When I was growing up in thd south`west of Scotland, we've

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celebrated Saint Andrews Dax with special programmes on TV. And Saint

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Patrick 's Day in March in Northern Ireland. What about Saint Gdorges

:19:42.:19:50.

feast day? Well celebrations here and red and red`and`white flags as

:19:51.:19:56.

well. Why? The landlord thinks it is really important. You are that

:19:57.:20:00.

landlord. Why should we celdbrate St George's Day like this? Why

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shouldn't we? It is our patron saint 's day. The Irish do it so why

:20:07.:20:12.

shouldn't we? Let us have a party. And you would like to see it as a

:20:13.:20:17.

bank holiday? Absolutely. At the moment we have a Mayday and why not

:20:18.:20:24.

have a pension saint 's day national holiday. David Cameron said St

:20:25.:20:31.

George's Day is overlooked so maybe you have a helping hand there? There

:20:32.:20:38.

is a massive petition onlind. MPs have talked about it so hopdfully it

:20:39.:20:43.

will happen. Do you think m`ny people know the date? We have all

:20:44.:20:51.

the flags out and people asked, is there a football match? No one

:20:52.:20:55.

really knows what it is abott and no one seems to know when the date is.

:20:56.:21:01.

I am trying to say, this is our day, remember it for next year. @dd a

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great night tonight. Letters meet someone who does know it is St

:21:07.:21:11.

George's Day. This is actually a special brew. Dave, from thd local

:21:12.:21:19.

brewery, tell us what you m`de? A lovely golden egg with 100% hops and

:21:20.:21:25.

English barley. It has a lovely fruity taste. I suppose you think St

:21:26.:21:30.

George's Day should be more marked as well? Absolutely. We ought to

:21:31.:21:38.

celebrate things that are English every now and again. The English are

:21:39.:21:42.

to deprecating. Thank you. Back to you.

:21:43.:21:47.

Happy St George's Day to evdrybody, especially in Holsworthy. Now a look

:21:48.:21:49.

for the weather and here is David. Thank you and good evening. Clout

:21:50.:22:02.

and patchy rain is holding on across parts of Somerset and Dorset. It

:22:03.:22:06.

will eventually clear tonight. Foremost, a fine and night. A better

:22:07.:22:14.

day tomorrow. We will see some sunshine, especially through the

:22:15.:22:20.

morning. There is the cloud we have seen so far today. You can see a

:22:21.:22:25.

lovely clearance that is prdtty much through most of Devon and Cornwall

:22:26.:22:29.

but it lingers across Somerset and Dorset, as I said. A couple of hours

:22:30.:22:36.

before it will disappear. Then we will be between weather systems

:22:37.:22:39.

This is the middle of the d`y tomorrow with low pressure out here

:22:40.:22:44.

and in the North Sea. That system gets closer and closer and we will

:22:45.:22:50.

be squeezed from two directhons on Friday which sets us up for a

:22:51.:22:59.

unsettled weekend. There has been some nice clearance of the lain area

:23:00.:23:04.

of cloud. Some heavy showers on the North Devon coast at the molent and

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some may arrive at the North Cornwall coast. This was earlier at

:23:08.:23:16.

Exeter Cathedral. People out and about were enjoying the find weather

:23:17.:23:21.

and temperatures of up to 14 Celsius. Quite comfortable for this

:23:22.:23:27.

time of year. And the union flag flew for a good reason as apparently

:23:28.:23:32.

the Saint Georges flag was torn up in the strength of the wind through

:23:33.:23:40.

the winter time. If you showers particularly across parts of North

:23:41.:23:44.

Devon and into Somerset tomorrow `` tonight. Then some fog and list will

:23:45.:23:51.

form by the end of the night and it will turn quite chilly. Arotnd the

:23:52.:23:57.

coastline, temperatures will hold up quite well. But a cold start to the

:23:58.:24:03.

day tomorrow but fine when the mist and fog has moved out of thd way. By

:24:04.:24:09.

the afternoon, the chance of slow`moving showers. For most of us,

:24:10.:24:15.

most of the day is dry but the nature of the showers means one

:24:16.:24:18.

village gets a huge downpour whilst down the road they held onto the

:24:19.:24:20.

sunshine. Some of the best of the weather will

:24:21.:24:27.

be across the Isles of Scilly. The outlook is for some find and dry

:24:28.:25:08.

weather for the first half of the day on Friday with showers

:25:09.:25:12.

developing later and unsettled at the weekend with rain or he`vy

:25:13.:25:13.

showers. That's it. Claire is back as part of

:25:14.:25:25.

the BBC News at ten. From all of us here, happy St George's Day. Good

:25:26.:25:27.

evening. 'The last two generations

:25:28.:25:53.

have been robbed 'of an opportunity to vote

:25:54.:25:55.

on the EU. 'And yet it has a greater impact

:25:56.:25:57.

on our everyday lives 'and not leave it for

:25:58.:26:00.

another generation.' I want a Britain that is free

:26:01.:26:06.

to control its own destiny. 'It's estimated there'll be another

:26:07.:26:23.

3 million people in Britain by 020. 'Our public services

:26:24.:26:28.

are already stretched.

:26:29.:26:31.

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