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Tonight: The drivers penalised for minor parking mistakes.
What more do they want for heavens sake? Apart from us to pay them 100
quid. We are pensioners, where are we supposed to get that from?
car park and the private parking firm inundated with complaints.
Also tonight: Facing the final curtain -
uncertainty over the future of two theatres in North Devon.
The Trust running them has gone into administration.
Without a doubt we will find out and we will get justice for Josh.
of Josh Clayton continues with calls for a fresh investigation into his
And conning people of out thousands - a warning that scam mail has
It's a frustration many of us have been faced with -
minor parking mistakes leading to large financial penalties.
But now there are calls for changes to the way private parking firms
are operating as motorists across the region say
Kevin Foster, the MP for Torbay, says he's been inundated
with complaints about one car park in particular.
Crossways in Paignton is run by Premier Parking Solutions
Our south Devon reporter John Ayres has more.
So let's see what all the fuss is about.
It's run by Premier Parking Solutions, better known as PPS,
As you go in your number plate is recorded on camera and you have
Cherry and Donald Smith paid 80p for an hour.
But Cherry had added an extra digit by mistake
On appeal, the adjudicator said he was satisfied no payment
was made for the vehicle with their registration.
We very carefully paid the right money, we were back within 50
minutes, what more do they want, for heavens sake?
Apart from us to pay them 100 quid, thank you very much.
We are pensioners, where am I supposed to get that
Turmoil really, because we had just got back from a very pleasant
weekend to then come back confronted with this.
You're probably thinking make a small mistake,
Because this sign with about 400 words is the terms and conditions
and it covers every mistake you could make while you
Basically, if you make a mistake, you have agreed
?60 if you pay up quickly without any fuss.
The local MP has been inundated with complaints.
Very minor infractions are resulting in large invoices being set that
actually do frighten people when they arrive.
For me it may just be on the side of the line legally,
but I think morally there are some real questions to be
Having problems with the machine, she attempted to put her
The final time she got it wrong and overpaid.
The threat of court action grew, the charges and fees rose to ?231.
After she appeared on BBC Radio Devon, the case was dropped.
It was a roller-coaster, it was awful and, to be honest,
it's the stress and it wasn't about the money in the end.
It was the principle and came to the point
Even if I lose, I don't care, I'm going to fight this to the very end,
PPS told the BBC that it complies with all approved parking service
standards and has been working with trading standards
The company has made changes to the use of technology,
the processes for issuing tickets and the appeals process
to ensure genuine mistakes are recognised as such.
Since we contacted PPS, the company has dropped the ?100
charge against the Smiths, although just days before,
they had issued a letter threatening court action.
We have a lawyer representing car park operators. There you heard the
frustration of some of our callers. Do you feel some firms can be
heavy-handed? Parking is such an emotive area. Unfortunately anybody
who receives a ticket often feels they are hard done too. What we try
to do is get a balance between the rights of land owners and motorists.
People parking on their land our customers but you talk about these
big signs with 400 words. Are we entering into a contract here? We
are just customers parking on Private land. Mistakes can be made.
They can be made and we have implemented internal appeal systems.
They incentivise operators sporting genuine errors and dealing with them
appropriately and I'm glad to say that in a scenario of PPS, hopefully
moving forward those matters will be dealt with a much more lenient knee.
Surely somebody would not purposely put in a wrong registration number.
These really are genuine mistakes. They do appear to be genuine. The
difficulty is the technology in place does not recognise there is
genuine mistakes and unfortunately the technology is needed to manage
that car park efficiently and effectively, to keep the cost of
parking for the ordinary users who are happy to put their registration
number incorrectly as low as possible. For these companies, is it
all about making money? Absolutely not. Wherever there is a charge
issued, something has gone wrong. Sometimes it is with the operator,
sometimes it is with the motorists. We make sure the operators do things
properly and we remind motorists that they should do the things that
are required of them when parking on somebody else's land. Thank you.
The North Devon Theatres Trust, which runs the Landmark
in Ilfracombe and the Queen's Theatre Barnstaple, has gone
A notice outside the theatres says anyone who has bought tickets
for future shows should contact their banks or credit card
A statement from the trust blames a 20% fall in attendance
All-day people have been walking up to the theatre but instead of
looking at these posters and deciding what tickets to buy, they
have then met by this which says the trust has gone into administration.
The locks here have been changed, the box office is shut and people
said they are shocked and saddened by what has happened. It is a
wonderful asset for the town, used by all sorts of different groups.
You have the jobs, my only son works here in marketing so she will be
affected. It is used as a meeting place, the cafe, the Pavilion room
is used for community activities and it will be sad to lose all that.
Those behind the theatre say this is all about bottoms on seats.
Attendances in the last 12 months have gone down 20%, 8% down for the
pantomime. All future performances have been cancelled but it also
means uncertainty for local productions. The North Devon lack
gang show was due to be on in February. We have been doing it for
38 years in the theatre. It has given thousands of youngsters the
opportunity to perform on stage, develop their confidence and skills
and suddenly we are left in a vacuum. It is unclear what is going
to happen to the jobs here. Dozens of people work at both theatres and
people who have bought tickets have been told to contact their bank and
see if they can get a refund. It can lead to vulnerable
people being conned out of their life-savings
and there are warnings today the issue of scam mail is reaching
epidemic proportions. Here in the south west,
more than 5,000 people in the region have been identified
as potential victims. But figures obtained by the BBC show
there have only been around 400 follow-up visits
from Trading Standards amid claims there's not enough
staff to meet demand. I think you would be horrified
at how quickly we can gather Unwelcome post which should be
chucked straight in the bin, but the number of people apparently
being conned is alarming those trying to deal
with the consequences. It must be in epidemic
proportions across the UK Once someone responds
to a bit of scam mail, they end up on what is called
a suckers list, used by scam operators to
target potential victims. Here in the south-west,
Trading Standards teams have been passed the names of more than 5,000
people on the list, because it is then things
can really go wrong. The highlighted ones
are the selling ones, Carol's 81-year-old mother
was being bombarded with scam mail She ended up with 45 direct
debits and went through 18 It was only a few, maybe 10,000
at the most that she lost, but I have heard of others who have
lost tens of thousands of pounds The idea is for Trading Standards
teams to visit those flagged up as vulnerable to be conned out
of cash, but BBC figures show there have only been about 400
visits across Cornwall, We prioritise our victims
and we try to make sure we are seeing our priority victims,
80% cash, maybe those who are prolific and sending cash
to a number of scams, so that we can target our limited
resources to be most efficient. In Cornwall, a small team
of volunteers make the calls. We have been trying to get in to see
a gentleman for about 18 months. Just since Christmas we have managed
to cross the threshold of his door and start talking to him about does
he really understand what it is that They are targeting people
who are gullible basically because of their age
or illness or whatever. What I'd like to do with them
is probably unprintable. The message is don't be
ashamed and get help. A woman who killed a motorcyclist
in north Devon while driving under the influence of drugs has escaped
jail at Exeter crown court. Laura Ward, from Fleet in Hampshire,
had diazepam, cannabis and amphetamines in her system
when she collided with 20-year-old Aiden Platt
in Barnstaple in August 2015. Exeter Mathematics School has been
put forward by the Prime Minister to act as a model for opening maths
schools across the country. The school, which is only one of two
sixth forms in the country to specialise in maths and physics,
is featured in Theresa May's The Devon Wildlife Trust has been
nominated in the Wildlife Success of the Year category of the BBC
Countryfile Magazine Awards The animals, which are living
on the River Otter, are thought to be the first wild population
in England for 400 years. A mother from Somerset calling
for a fresh investigation into the death of her son
on the Isles of Scilly has had a private meeting
with a senior police officer. Tracey Clayton says she's convinced
someone else was responsible for the death of her son Josh
on Tresco 16 months ago. Last week, a coroner ordered Devon
and Cornwall Police to investigate Mrs Clayton has been
speaking exclusively Before I take my last breath, we
will know what happened to my boy. Without a doubt, we will find out
and we will get justice for Josh. When police on the Isles of Scilly
found the body of Josh Clayton, they put it down to accidental death. The
bar manager vanished after attending a private party on Tresco. His body
was discovered ten days later. Last week, an inquest into his death was
halted when evidence emerged. This man, Leroy Thomas, told the hearing
he witnessed Josh arguing with a group of men. The coroner said the
police needed to reinvestigate. Which has given some hope to Josh
Clayton's family who remain convinced someone else was
responsible for his death. I have had a meeting with Devon and
Cornwall police, a senior police officer, who has assured me he will
review and hopefully look for any gaps that happened throughout the
investigation. It definitely was not an accident. I have thought it from
day one, I still believe it now. The police force have issued a statement
saying we were only made aware of the new evidence at the inquest and
are carrying out further enquiries. It is not clear how long they will
take all what they will uncover given the matter of time since Josh
Clayton died. His mother who until now has said she wanted a new force
to investigate says she will give Devon and Cornwall a week to
convince heard they are serious about uncovering the truth.
A 300-year-old Dartmoor Bridge has been struck by motorists more
Devon County Council says the cost of repairing the ancient structure
but they now have a plan to cut the cost.
Today, CCTV cameras at the bridge have been turned on and motorists
who hit the bridge will be charged for repairs.
You might expect to be watched by cameras here. But what about here?
From today, Big Brother is watching this bridge. Built in the era of the
horse and cart, it now has to cope with much more. The area north of
Ashburton is popular with canoeists and walkers as well as being a busy
route for locals. But despite warning signs, some drivers are
taking risks. Risks which are damaging the bridge and taking time
and money to repair. Over 20 years it has been repeatedly damaged many
times in a year and recently that seems to have got worse, say we are
introducing the CCTV as a final resource. New home bridge is one of
nearly 3005 Hundred Rd bridges in Devon. The county council has a
budget of ?100,000 to fix accident damage on all of them. Last year
they went over that budget in South Devon alone. We cannot afford to
keep spending out money like we are doing at the present time. It will
cost around ?9,000 to pretend that we think we can recover that money
over the course of one year. How do local people feel about CCTV cameras
being used here? Horrified. This is creeping urbanisation, it does not
belong on Dartmoor but the more I thought about it and the amount of
damage, putting up signs does not deter people send the charging them
well. Anyone caught on camera who fills to stop will be contacted by
the council which will reclaim costs for repairs from the driver or their
insurer. It's time for the sport
now and Natalie's here After last week's glamour of the FA
Cup, Plymouth Argyle got back to League business with a 2-1 win
away at Cheltenham. The victory means they're
still second in Division 2. The Pilgrims took the lead in
the 26th minute when Sonny Bradley After Cheltenham had equalised,
fans had to wait until stoppage time It's the second time this
season the centreback has It was the meeting of the two
in-form teams of the division and Exeter came out on top,
beating Colchester 3-0. Reuben Reid, David Wheeler
and Liam McAlinden scored the goals giving the Grecians' playoff hopes
a big boost. It's 999 for Exeter -
they're now ninth in the league, have extended their unbeaten run
to nine and ended Colchester's Yeovil could have had it
all, but had to settle Francois Zoko put them ahead -
Blackpool drew level and then Darren Ward put the Glovers back
in the lead. It looked like they would hold on,
but they were denied in the fifth The Exeter Chiefs are out
of Europe after losing They reached the quarterfinals stage
last year, but this term lost four of their six pool games,
making for an early exit. Their French hosts scored seven
tries while the Chiefs replied Rob Baxter said he was very
disappointed with the manner of their departure
from a competition. He feels sure the Chiefs
could win at some stage. Now, it's time to meet the Wrinklies
- that's not what I've called them - They've got an average age of 80
and their oldest player is 94 - incidentally her baby brother is 92
and he plays too. They meet in Ottery St Mary once
a week for a spot of table tennis. It keeps them fit and in some cases
has changed their lives. Andy Birkett doesn't quite fit
into their age bracket, but he's Speed, reactions, agility - things
we are told diminish with age. While that may be true,
this group of senior sportsmen and women are proof that sometimes
guile, finesse and, of course, If I do the housework,
I'm allowed out in the afternoon. What is it about coming
here and playing table tennis It is the highlight of most
people's week, you know. We just look forward to it,
have a wonderful time. The standard has been
going up all the time. Try telling that to Frank that it's
just about keeping fit. The man with the most fearsome
serve in the whole of... As well as the fun side
to all of this, there Over the last few years, John has
offered a number of strokes, For some time now he doesn't know
who I am and will ask at least several times a day,
I don't know you, who are you? When he's away from here,
he can't walk properly up the road, People with dementia tend to get
worse like this because they have Physically here, he's
different as well. He has never fallen
playing table tennis here. And then there is Diana and her
92-year-old baby brother David. I'm told the last time these two
played a singles match What do you get out of coming
here and playing table tennis? I love the company, but I also love
table tennis and, you know, I think you have to think about it,
and you have to move about a bit, It's better than a rocking
chair and a tartan rug. I couldn't leave here
without testing whether youth I've never been so relieved
to lose at something She beat him fair and square! Diana
showed him. Some great volleys. Really brilliant.
Now, weather is a topic we all like to discuss -
too hot, too cold - we're never happy!
And the Met Office says last year was the warmest year on record.
But does it still snow like it used to?
Jemma Woodman has been taking a look back at the great
Is anywhere more beautiful than Dartmoor in the snow?
And a light dusting at least is pretty much guaranteed
But if you think you remember a time when you only have to walk
out your front door to be knee-deep in drifts, then you're
The older you are, the more likely you are to say,
But is that true or just faded memories wrapped up in nostalgia?
Time to dip into the archives to find out.
In 1963, the south-west bore the brunt of a series
There were large-scale rescue operations.
The chief one was the relief of Whittendown.
But in 2010, the same thing happened again.
This time it was milk tankers getting stuck on the roads
in what proved to be the coldest winter in 30 years.
Actually the footage shows that 2010 doesn't compare
to 1963 for cold or snow, but there's one winter that does
For that we have to go way back in the archives before
many of you were born and regional TV didn't exist.
Mike at the southwest film and television archive has dug
I have had a good look in the database and in the paper records.
There is very little of 1947, but I think I have
Hope Cove looking more like Antarctica than
The lifeboat brings in food supplies to marooned villagers.
In 1947, January 22, the snow started to fall and fell
every day somewhere in the UK for over 70 days.
And if you want to know why it doesn't snow like it use to,
find out the answer on Inside Out South West
Now with the forecast of blizzards on the way... No chance. I don't
think we will see any snow but what we saw on the beach at Dawlish this
morning, you might be forgiven for thinking there was snow but it is
actually frost. Also a beautiful South Devon coast with a view out
across to Bow Island. It looks like the fine, clear skies will lead to
another sharp frost overnight tonight. Dry and bright for most of
this week. Frost and fog but also becoming quite windy later on. You
will notice not a great deal of rain in that forecast. First thing
tomorrow, it is the freezing fog that could be a problem. Both later
on tonight and first thing tomorrow, particularly across parts of Dorset,
Somerset and the east of Devon. There is quite a nice line of cloud
out to the west which has rain on it but it does not get much closer. We
have high pressure in charge. By the middle of Wednesday it is starting
to weaken and by Thursday it will get a bit closer. A really cold
feeling day on Thursday with Southeast winds and low
temperatures. That was the satellite picture from earlier today. Not only
in land was it fine but also along the coast. This is Watergate Bay
where it was a beautiful day. A bit of haze in the air, quite a bit of
pollution around today but not so bad tomorrow by something for our
selfless and walkers along the coastline, some lovely weather. See
temperatures around nine or 10 degrees. Let's follow the forecast
through the night to calm because with all this clear sky, the
temperatures are falling and we will see some mist and fog developing
later in the night. Further west, I would not say it is frost free but
temperatures are slightly higher. I don't think anywhere will escape a
touch of frost at some point through the night with the lowest
temperatures, -5 possible. Much of the day tomorrow is fine and dry.
More cloud from time to time. A slightly higher temperature between
nine and 11 degrees. For the Isles of Scilly, staying dry with sunny
spells. Have a good evening. Just before we go, a look ahead
to tomorrow's Spotlight. We're investigating why people
are commuting further and further. We'd like to hear about
your journey to work - You can get in touch
via Facebook, Twitter and email. If you would like to join me on BBC
radio Devon, I am on between one and 4pm. But from all of us here, good
night. To break someone physically... Agh!
..is not a problem. Nectar of the gods, I'm telling you.
Thank you, Colonel. He's definitely battling
some demons. If they have a fear of water,
God help them. Tom Jones, obviously.