Episode 12 Cowboys and Angels


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Episode 12

Series following tradesmen and looking at cowboy contractors. A party is in danger of being over before it has even started, unless plumber John can get the heating to work again.


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Transcript


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When a crisis strikes your home...

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'How can I help?'

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'I've got a bit of an emergency.'

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..or you want major work done...

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Who do you trust?

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I feel so stupid.

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..you need one of the good guys. But you don't always get 'em.

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Oh, my goodness.

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You don't ever think it's going to happen to you.

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We'll hear the stories of devastation

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and despair left behind when building work doesn't go to plan.

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I don't want to look out here. I end up in tears.

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And we'll tell you how to avoid becoming a victim yourself.

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You have always got the safety net of the building inspector.

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But most tradesmen are there to help.

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And we'll follow the response teams who are there for you 24 hours a day...

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It's a nightmare, isn't it?

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Just have to make sure you don't fall through the ceiling.

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..seven days a week.

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I think we'll have to pull this out.

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It would have probably burnt the house down while they slept.

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From plumbers to roofers, electricians to locksmiths,

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we meet the men and women who help you out in your hour of need.

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Coming up... Pauline's drains have gone pear-shaped - or very nearly.

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-Like a banana, basically.

-Can you show me?

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Yeah, I'll show you whereabouts it is.

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And the party's over -

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or it will be if John can't get the heating started.

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And the last thing they want to come into is a cold home -

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no matter how much spirit there is to drink!

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Plus a house full of memories becomes a house of horrors for Steve

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when a dodgy builder takes his money and leaves him with a building site.

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I was devastated by the whole process.

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It's long been said that in the UK, our home is our castle

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and when you've invested thousands of pounds in it,

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that's exactly how it feels, so when a dodgy builder comes along

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and rips you off for thousands, it's a real shocker.

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For Steve Holmes, originally from Hartlepool, it was devastating.

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Because for Steve, home is also where the heart is.

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It's the house he grew up in from the age of three months old.

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I always wanted to come back to the town, back to my roots.

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It's all the memories that go with it.

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I've got memories of me and my dad.

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We spent a lot of time together in the garden.

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Any time we did a DIY job,

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I was always giving him a hand as I was young 'un.

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When his dad died three years ago and left the property to

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Steve and his siblings, Steve bought them out and decided to renovate it.

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I know my dad loved this house.

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He never wanted to move

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and I just wanted to do it as, like,

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as a...to honour my dad's memory as well, like.

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Steve has been living more than 70 miles away in Leeds

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but his life plan was to renovate the house and move home.

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He was thrilled that his daughter was planning to move in too,

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and the house would return to a family home.

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This was Steve's dream design for an open-plan kitchen,

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perfect for family gatherings.

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He also wanted to convert an upstairs bedroom into a bathroom

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and install a new boiler and central heating system.

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As an electrician by trade and working as a contracts manager

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in Leeds, Steve is no stranger to building work.

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I can turn my hand to most things but I thought the kitchen

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and the bathrooms, they would make the home

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so I wanted somebody professional to do that.

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He obtained three separate quotes and from those,

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chose Michael Tolliday and his company Kitchen Logic.

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He said he could do all the work in three weeks for just over £14,000.

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And he asked for a total deposit of £8,000

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to be paid before the work even started.

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Mike seemed enthusiastic.

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He was saying the right things.

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I was really encouraged by his attitude.

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But once the work got under way,

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it wasn't the professional job Steve was hoping for.

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I'd never experienced contractors like it -

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the way they left all floorboards missing in the hallway, there was

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no lighting on at the time and it was dangerous to come into the house.

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I've come to Hartlepool to meet Steve

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and see for myself what happened.

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-All right, Tommy. Nice to meet you.

-How are you?

-Kettle's on, mate.

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Oh, lovely. Ooh!

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I know it has a special meaning for you, this house.

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It does.

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My parents purchased it when I was three months old and I've got an

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older brother and I've got three sisters so we all grew up in here.

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And this'll be me to retire, like.

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So it must have been particularly disheartening when...

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the problems you've had with the contract?

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It was. It was a real let down.

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Steve's in the business.

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He's a qualified electrician

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and there's nothing worse than being let down by one of your own.

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I want to know exactly what made him select Tolliday as his contractor.

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How did you choose him?

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It was one of those websites.

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They would send you three contractors,

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so you'd get three prices - competitive tender, if you like.

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-Did you contact all three?

-Yes.

-OK.

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So what made you choose the particular one you chose?

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Well, they were the only ones that could do the bathrooms and I chose

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another supplier to do the kitchen, cos I liked the design better.

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And then through conversation with Mike of Logic,

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he gave me a price which was slightly cheaper,

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so it all made sense to do everything with one company, like.

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Yeah, well, it would normally be the best to do that.

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-But I think you just backed the wrong horse...

-I did.

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-..in this particular case.

-I did. And it's...

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I felt such a sucker, like,

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cos I deal with contractors on a daily basis as part of my job.

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While Steve compared quotes,

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he didn't speak to the builder's previous customers

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or check out online reviews - something I always advise.

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Did he give you a proper estimate and paperwork for this quote?

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Well, with the bathroom, with the bathrooms he did, he gave

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me the detailed quotes and the design but with the kitchens, because I

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chose a different design, he matched that design and gave me a price.

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-He asked you for money upfront, yeah?

-Yes.

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And you didn't have any concerns about that?

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No, cos it seemed standard - the deposit, then you'd pay

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so much when the kitchen was delivered

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and then you'd make the final payment on the instalment.

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Steve had agreed to pay an initial deposit of £3,000 for his open-plan

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kitchen matching this design, £2,000 for his upstairs bathroom

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and £2,000 for a new boiler and central heating system.

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Added to this was a further £1,000

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to have the kitchen cabinets delivered,

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to build a Michael Tolliday storage facility,

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making a total deposit of £8,000.

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So tell me about how the work started.

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They arrived on site, the guys, the first day, and what the guys

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-had to do was take the wall out, to make an open-plan kitchen.

-Right.

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And they opened up a doorway upstairs for the bathrooms.

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But then they never came back and it was just...

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-So how long were they here for?

-Two, three days max.

-What, that's it?

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That's it.

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-How much did you actually give him in total?

-£8,000.

-Right.

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-Now, was that a cheque, or cash, or...?

-It was bank transfer.

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If I'd have used my credit cards, I'd have been covered.

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If Steve had just paid even £100 of the total bill

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on a credit card, he could have been covered by the Consumer Credit Act.

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And he might have been able to claim some of the money back

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via his credit card company.

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But I always say, however you pay,

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always get a record of the transaction

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and ONLY pay when each stage has been completed satisfactorily.

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And of course, once Steve had paid all the deposit,

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his builder took off with every penny.

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It was an absolute nightmare.

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What they'd actually done was unacceptable.

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Later, we'll see the length this cowboy went to

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to deceive Steve and more than a dozen other people.

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-How much of this was delivered, if anything?

-None.

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But not everyone is a rogue

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and when you suddenly develop a water leak in your home and you

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can't tell where it's coming from, it's time to call in the experts.

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That's what homeowner Pauline Harcourt Jones from Manchester

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has done today.

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And the team on their way are Craig and Jack but like Pauline,

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they're not quite sure what to expect.

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Er, I don't know. They just said it's water ingress in the cellar.

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Pauline first noticed the problem earlier in the week.

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The radiators went extremely hot, dangerously hot.

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So I rang the gas board up. Now, I don't go downstairs in that cellar

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unless I've got to.

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But I went down with the gas board man

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and there was water down there, you see, so I said,

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"Oh! It's leaking from the boiler",

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and he looked at it very carefully and he said he thought it was coming from the wall.

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And then I thought, "Well, perhaps we can get the job done on the insurance."

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It could be quite a big job.

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The insurance company suggested that Pauline call in a drains team.

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And that's what Craig and Jack, his apprentice, are.

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Pauline shows the lads the evidence downstairs.

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-It's right from under here.

-Oh, I can see it dripping there.

-Can you?

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Yeah, I've just seen it dripping.

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Next, Pauline shows Craig and Jack the possible causes outside.

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Now this is the pipe from the bathroom and from the kitchen here.

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It might be from down here, which is what you're going to look at,

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-but it might also be from this tree root as well.

-We'll have a look.

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-No problem.

-Right, OK.

-OK, then. Thanks very much.

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There are no obvious clues,

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so Craig and Jack are going to have turn detective

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and work out what's causing the water to appear below the boiler.

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So we've got the rainwater pipe there, Jack.

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It's going straight into concrete.

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That could be full of muck but when I was down there then,

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it were dripping and that's got a slight drip on it also.

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It's important they solve the problem, or Pauline could end up

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with a flooded basement and severe damp issues.

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I reckon there's some tree roots in that drain.

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Craig starts his investigation by lifting the hatch to the manhole.

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Quite a bit of roots in there.

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Tree roots can cause extensive damage to sewer pipes and

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cause the drains to back up, so make sure you check yours regularly.

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Better pump in some water down there, Jack - drain-tracing dye in there,

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and see if it comes through the wall in the cellar.

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Using a dye in the water is a quick way to trace the entry point.

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If the dyed water shows up in the basement, it's problem found.

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Right, there's some dye coming through the manhole now

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so if you just leave that running,

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I'll go down into the cellar and have a look.

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It just seems to be dripping at the moment.

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But there's no sign of the green dye.

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There's still no green dye.

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The cause of the water in the basement is going to need

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more forensic examination.

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We've got to eliminate each individual drain separately.

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The next stage is to use the camera to see

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if the tree root is the cause of the problem, or if something else is up.

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-Right, Jack!

-Aye!

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Trainee Jack feeds a mini camera down one of the drains

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while Craig watches the screen in the van.

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It's the only way of knowing what's happening in the pipes.

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If you need your drains checked,

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the cost of a camera inspection starts around £80.

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Hold it there!

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-Right.

-The camera's gone straight underwater, which is not good.

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This is saying that the pipe has dropped.

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I can also see there's a small break in the top of the pipe.

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And there seems to be root infestation in the pipe also.

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If the pipe has dropped further under the ground

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and is now out of alignment with the rest of the run, it could

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have displaced the joint and allowed water to leak into the cellar.

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And it looks as if that might be what's happened here.

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But Craig can also see that the drain is full of grease,

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which will need clearing if he's to do a full inspection.

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With Jack's help, he sets up a high-powered jetting hose

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and feeds it into the pipe.

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Then with the aid of a rod, he removes material causing a blockage,

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including bits of tree root.

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This is grease.

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Basically, like a chip pan.

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Just going to jet it again now.

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That's a lot better now.

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Another quick look via the camera.

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Pull it back.

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But it's not good news.

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Up to now, what we've found is between 0.18 metres

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and two metres, the camera goes underwater and to solve this,

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we're going to have to excavate the back garden up.

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-Hello. Right, I've had a look.

-Yes.

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-There's a two-metre section which is underwater.

-Underwater?

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-Like a banana, basically.

-Can you show me?

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Yeah, I'll show you whereabouts it is.

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Watch your step here.

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So from about here...

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-..to about here...

-Yeah.

-..is like a banana.

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I'm glad it's that, in a sense, and not that tree.

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However, to repair it means digging up the small section of garden

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covering the leaking pipe and replacing it.

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Five working days it takes.

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-And then I can get on to the insurers and bully them.

-Yeah.

-Try to!

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Craig will send Pauline an inspection report and estimate.

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She is hopeful it will be approved by her insurance company

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-and the lads can come back and do the work.

-Thank you very much.

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-Thank you.

-Thank you, love. Bye-bye. Bye.

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It's always worth checking your home insurance

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when you have problems with your drains.

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Repairs can run to several thousand pounds

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but you may be covered for the work.

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For Craig, it's been an interesting job.

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I like these jobs. I like the investigation work.

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I mean, it's better than just going unblocking Joe Bloggs' toilet,

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and taking ten minutes and then getting on to your next one.

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And Pauline is relieved that Craig's detective work has revealed

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the cause of her basement leak.

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I'm very glad that they have found out what it is, because once

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you have found what your problem is, you can then solve it.

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I'm in Hartlepool, visiting electrician Steve Holmes

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to see the mess that builder Michael Tolliday made of Steve's

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childhood home, when he contracted him to help renovate the property.

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Rogue tradesmen Tolliday vanished after three days' work, taking

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Steve's eight grand deposit with him and leaving Steve devastated,

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his happy memories in tatters.

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I trusted him and he's betrayed my trust.

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I mean, my daughter was going to be moving in with me

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as soon as the house was ready. I was just absolutely gutted.

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When the builder left,

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Steve's home resembled a rubbish site with no kitchen and bathrooms.

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They'd enclosed the room, this room, for the kitchen,

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and allowed a young lad to climb through the windows

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to pull down lath and plaster ceiling.

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You can imagine - the house was built in 1897

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so about a couple of hundred years' worth of dust has then just

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gone upstairs and throughout every room in the property.

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The rubble from the ceiling, the plaster,

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some of the brickwork were all shoved under the floorboards.

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They'd knocked a hole through a wall with a big sledgehammer

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and the wall itself was all cracked.

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It was like cowboy builders.

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And that's exactly what Michael Tolliday was - a complete cowboy.

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As Steve found out when he got a call from one of the builder's own workforce.

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He informed me not to give Mike any more deposits.

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He was taking it off a number of customers

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and just ripping out their kitchens and not doing any further work.

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When he told me, I was absolutely gutted. My heart sank.

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Fortunately for Steve, he hadn't yet moved into the property

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and was still living in Leeds, 75 miles away.

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But 16 months later, he still hasn't been able to make

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the much-wanted move back home to his roots.

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I'm anxious to see the current state of play.

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So here we are. This is what's going to be the kitchen,

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-the place that caused all the heartache.

-It did.

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The bricks, the lath and plaster itself,

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took me five days to clear out,

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cos it was all shoved under the floorboards.

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Believe it or not, I'd provided the skips for them in the back yard

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and they couldn't even be bothered to take the materials to the skip.

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Well, taking lath and plaster ceilings down

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is the dirtiest game in the building trade.

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-So this is the plan.

-It is, yeah.

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We're going to have a breakfast bar coming out here.

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-Are you a bit of a cook?

-I love cooking.

-Yeah?

-I love cooking.

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My dad was a cook as well.

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It's a pity the kitchen ain't in. You could make me a sandwich.

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Yeah, yeah!

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I really feel for Steve. It's clear his heart really lies here.

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-How much of this was delivered, if anything?

-None.

-Not one piece.

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I was informed that he'd had it delivered to his warehouse.

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-When I asked to go and see it, then I was fobbed off again.

-Yeah.

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So it turns out he'd never even purchased the kitchen.

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What a con man.

0:18:460:18:47

Steve had paid £4,000 to Tolliday for a non-existent kitchen.

0:18:470:18:52

But at least Steve's managed to complete some of the work upstairs.

0:18:520:18:57

This looks a bit nice, Steve, doesn't it?

0:18:570:19:00

-It wasn't done by them lads, as you might imagine.

-Oh, so this was...

0:19:000:19:03

This has all been done since.

0:19:030:19:05

I've had to get like cheaper tiles,

0:19:050:19:07

cheaper fixings, you know what I mean...

0:19:070:19:09

-but it's liveable and it's nice. I like it.

-It's nice. Yeah, it's nice.

0:19:090:19:14

So this is the en-suite.

0:19:140:19:15

-You are nearly there, really.

-Yeah, yeah, yeah.

0:19:150:19:18

There's a little bit of finishing to do and a bit of the electrics,

0:19:180:19:22

if you know somebody to do the electrics!

0:19:220:19:25

I know somebody, but he's not cheap, Tom.

0:19:250:19:28

There's definitely a beautiful home here, just waiting to be completed.

0:19:280:19:32

And there's some news about Tolliday, too.

0:19:320:19:35

When Steve contacted Trading Standards about his concerns,

0:19:360:19:40

he discovered that they were already investigating Kitchen Logic

0:19:400:19:44

and Michael Tolliday.

0:19:440:19:46

Steve was one of 16 victims who handed over money

0:19:460:19:50

for little or no work.

0:19:500:19:52

With overwhelming evidence from Steve and others he'd ripped off,

0:19:530:19:57

Tolliday pleaded guilty to 11 counts of fraud

0:19:570:20:00

and two counts of engaging in unfair commercial practices.

0:20:000:20:04

He was jailed for three-and-a-half years.

0:20:040:20:07

-I do love this staircase.

-It is nice, isn't it?

-Yeah.

0:20:120:20:14

A proper cut string staircase, that, mate.

0:20:140:20:16

And I'm sure it's going to be great when you've finished it.

0:20:160:20:19

-A bit like all the house, really.

-Yeah.

-So you're moving in the right direction with it

0:20:190:20:23

-and hopefully, you've picked up a few tips from me, when I tell you.

-Fantastic tips.

0:20:230:20:26

And also on a positive note, you're one of 16...well, KNOWN victims...

0:20:260:20:32

-Yeah.

-..of this guy and together,

0:20:320:20:34

you've managed to lift him off the street,

0:20:340:20:37

get him convicted and now he's serving time in prison.

0:20:370:20:40

So that's a good thing.

0:20:400:20:42

But I really like - what I really like about you, is that you're

0:20:420:20:45

trying to recreate, if you like, you know, your childhood memories

0:20:450:20:49

for your kids and your grandchildren and most of all, cos you're

0:20:490:20:53

trying to honour your father's memory, which is very special.

0:20:530:20:57

-All right, Steve. I'll see you.

-Cheers, Tom.

-See you. Bye.

0:21:000:21:03

You know, it's always good to see justice done to someone who's

0:21:060:21:09

caused so much misery to so many victims.

0:21:090:21:13

I think it shows that even if you're in the industry, you can

0:21:130:21:16

still be duped and I think that tells us just how deceitful

0:21:160:21:19

and clever these confidence tricksters really are.

0:21:190:21:23

And it's good to know that Steve will soon be living back

0:21:240:21:27

amongst fond memories in the home he's always loved.

0:21:270:21:30

Heating engineer John Fawcett is on his way to a home emergency in South London.

0:21:390:21:45

His head office has had a call from a customer who's been without

0:21:450:21:48

heating and hot water since yesterday.

0:21:480:21:51

And for the homeowner, it's a real crisis.

0:21:510:21:54

Yeah, the gentleman who called up was very adamant that it was

0:21:540:21:58

repaired immediately.

0:21:580:21:59

He sounded quite worried on the phone, quite panicky,

0:21:590:22:02

so we will do our best to help him out and get him sorted.

0:22:020:22:06

The man with the heating problem is Gary Humphreys,

0:22:070:22:11

and there's a reason for his growing concern.

0:22:110:22:14

He's got plans, and you know what they say about best laid plans.

0:22:140:22:17

John arrives at the house, and Gary's very relieved to see him.

0:22:220:22:25

-Mr Humphreys?

-Yes.

0:22:250:22:27

Hi, have you got a problem with your boiler? I'm from MGC Plumbing...

0:22:270:22:31

-Lovely.

-How are you doing? You OK?

-Yeah.

0:22:310:22:33

He's hoping John can solve his heating problem

0:22:330:22:35

before the end of the day.

0:22:350:22:37

We have a party this evening,

0:22:370:22:39

we've got some family and friends coming over.

0:22:390:22:41

The last thing they want to come into is a cold home.

0:22:410:22:44

No matter how much spirit there is to drink.

0:22:440:22:45

HE LAUGHS

0:22:450:22:47

Gary first knew something was wrong yesterday afternoon.

0:22:470:22:50

I felt the temperature drop down.

0:22:500:22:52

I thought "OK, maybe the boiler's sort of dropped a level."

0:22:520:22:54

or whatever.

0:22:540:22:56

Went in there, looked at it, nothing.

0:22:560:22:58

Absolutely no lights, nothing, which there normally is.

0:22:580:23:00

It's like a bit of a light show in there when everything's working,

0:23:000:23:03

and called and they came, obviously, straight away.

0:23:030:23:06

Yes, but now John has to fix it or the party's off.

0:23:080:23:12

Gary shows him the problem.

0:23:120:23:14

-That's it.

-OK.

0:23:140:23:16

Normally, all that's on, but it's just gone off,

0:23:160:23:18

and I've sort of like...

0:23:180:23:20

-HE FLICKS SWITCH

-But there's nothing, so.

0:23:200:23:22

So, you've no heating or hot water, is that correct?

0:23:220:23:24

Nothing. The boiler is behind this one.

0:23:240:23:27

Oh, lovely, let's have a look at that.

0:23:270:23:31

Here we go. I've pulled that down to check but it's all dead as well.

0:23:310:23:34

It looks like you've got a bit of a power issue.

0:23:340:23:38

OK.

0:23:380:23:40

We'll run a couple of tests, and I'll let you know what we can do for you.

0:23:400:23:43

-All right?

-No problem, I'll leave it to you then, yeah?

0:23:430:23:45

-TENSE MUSIC PLAYS

-John gets to work.

0:23:450:23:47

So the first port of call is to check the obvious, really,

0:23:470:23:50

and make sure that we actually have power.

0:23:500:23:52

OK, we're going to the socket,

0:23:580:24:01

cos we could have an electrical fault here.

0:24:010:24:04

We need to work out whether it's minor or major.

0:24:040:24:08

Hopefully it's minor.

0:24:080:24:10

The reason for the party is that Gary's wife, Sam,

0:24:100:24:13

has just come out of hospital after a small op,

0:24:130:24:16

and the family are coming round to see her, 20 of them.

0:24:160:24:20

But, luckily for Sam, John might have saved the day.

0:24:200:24:23

Right, we've got a bit of life now.

0:24:260:24:28

I switched the trips on the consumer unit.

0:24:300:24:34

It appears like the boiler's now firing up.

0:24:350:24:39

We might have a result for him.

0:24:390:24:41

Well, it looks like it is minor.

0:24:430:24:45

For some reason, the electrical switch for the boiler has

0:24:450:24:48

tripped and stopped the supply of electricity to the appliance.

0:24:480:24:52

If you experience unexpected boiler problems, or loss of heat,

0:24:520:24:56

check the power supply and make sure everything is turned on properly,

0:24:560:25:00

and check that your room thermostats are turned up.

0:25:000:25:04

If the water pressure has dropped,

0:25:040:25:05

check your user manual on how to let in more water.

0:25:050:25:09

It's a quick and easy fix you can do yourself.

0:25:090:25:12

John explains what he's found to Gary.

0:25:120:25:15

-I've just tested your boiler, do you know your main fuse box?

-OK.

0:25:150:25:19

The fuse for...the switch for the central heating was switched off.

0:25:190:25:23

He shows Gary the switch.

0:25:230:25:26

Central heating up, and central heating... They were both off.

0:25:260:25:29

-Why they were off...

-Would there have been a fault, is that why?

0:25:290:25:32

It could have been a fault,

0:25:320:25:33

or it could have just been one of those things.

0:25:330:25:37

But I'm going to make sure, while I'm here, that there is

0:25:370:25:40

no reason whatsoever why you might have any future problems, OK?

0:25:400:25:43

If there is a problem with the boiler,

0:25:430:25:45

it certainly would have blown the fuse, but we'll give it all

0:25:450:25:48

the once-over and make sure everything's OK for you, all right?

0:25:480:25:51

-Fantastic, OK. Thank you very much.

-No problems.

0:25:510:25:53

John needs to make sure that there isn't an underlying

0:25:530:25:56

reason for the boiler switch tripping.

0:25:560:25:58

We're just going to carry out what we call a quick flue gas analysis

0:25:580:26:01

and that will tell us that the inside of the boiler is functioning OK.

0:26:010:26:05

It lets us know

0:26:050:26:08

that the boiler isn't producing carbon monoxide,

0:26:080:26:12

which is absolutely essential

0:26:120:26:14

regardless of what the fault is that's been phoned through to us.

0:26:140:26:17

And that's working like brand-new.

0:26:190:26:23

All appliances burning wood or fossil fuels

0:26:230:26:25

can emit carbon monoxide.

0:26:250:26:27

It's produced when they're burnt without sufficient air

0:26:270:26:30

or ventilation.

0:26:300:26:32

The cause is often poorly installed or maintained appliances.

0:26:320:26:36

So, if you have a boiler, fire or water heater

0:26:360:26:39

that runs on oil, gas or wood,

0:26:390:26:42

it's a good idea to fit a carbon monoxide alarm

0:26:420:26:44

and to get your appliance serviced regularly.

0:26:440:26:48

John reports back to Gary.

0:26:480:26:50

Everything's absolutely fine, safe and working.

0:26:500:26:52

Also, if you have any further problems, give us a call, I'll come straight back to you.

0:26:520:26:56

-Fantastic. All up and running?

-Absolutely.

0:26:560:26:58

-Thank you very much, indeed.

-No problems.

0:26:580:27:00

For John, it's important Gary did the right thing

0:27:000:27:03

-and called him out.

-All right, bye-bye.

0:27:030:27:05

This isn't a DIY type of situation with heating and hot water.

0:27:050:27:08

It's absolutely fundamental that any gas-related issues

0:27:080:27:11

are checked by gas safe registers and engineers.

0:27:110:27:13

And Gary's glad he can get on with preparations for the evening ahead.

0:27:150:27:19

What's going to happen now is, I'm going to get on with some

0:27:190:27:22

cooking for this evening, and stay warm without putting a coat on.

0:27:220:27:25

HE LAUGHS

0:27:250:27:28

So it's good result, and it's all round to Gary's for a party.

0:27:280:27:31

Any one of us could be in a situation such as we've seen today.

0:27:400:27:43

whether it be an emergency in our own home,

0:27:430:27:46

or falling foul of rogue workmanship.

0:27:460:27:48

Just take note of my top tips and hopefully it'll be home, sweet home.

0:27:480:27:52

In Hartlepool, Steve is still working on his former family home

0:27:550:27:59

and has yet to move in.

0:27:590:28:01

But he's hopeful that both he and his daughter

0:28:010:28:04

will be living there soon.

0:28:040:28:06

Pauline's had further work done on her drains

0:28:060:28:08

and is waiting to see if it's fixed the problem,

0:28:080:28:10

and whether her insurance company will pay.

0:28:100:28:14

And there was a warm welcome for everyone

0:28:140:28:16

at Gary and Sam's family party.

0:28:160:28:19

Tommy Walsh hears how a home full of memories becomes a house of horrors for Steve when a dodgy builder takes his money, rips out his kitchen and disappears for good. And a family party is in danger of being over before it's even started, unless plumber John can get the heating working again.