Episode 4 Cowboys and Angels


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Episode 4

Series following tradesmen and looking at cowboy contractors. Tommy Walsh gives some much-needed advice to Daryl and Jo, whose builder took their £50,000 inheritance.


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When a crisis strikes your home...

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-How can I help?

-'I've got a bit of an emergency.'

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..or you want major work done...

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It was our dream.

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It is a total mess.

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..you need one of the good guys,

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but you don't always get them.

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I've never seen anything like this.

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Potentially, I stand to lose the house.

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We'll hear the stories of devastation and despair

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left behind when building work doesn't go to plan.

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He didn't put the foundations all the way around

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-so the front bit didn't have any foundation.

-What?!

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And we'll tell you how to avoid becoming a victim yourself.

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Did you have a comparison price?

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But most tradesmen are there to help and we'll follow the response teams

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who are there for you 24 hours a day...

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Eventually the ceiling would've come down in the kitchen.

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..seven days a week.

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It ain't everyone's cup of tea but most people are pleased to see you.

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From plumbers to roofers, electricians to locksmiths,

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we meet the men and women who help you out in your hour of need.

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Coming up - that's not the whiff of success

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these top rugby lads are smelling... It's the drains.

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It's not mine! Honest.

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But can Carl win the day in time for top team Sale

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to carry on training?

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We've got a job to do, it's dirty, somebody's got to do it.

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Plus, even something as simple as a blocked sink

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can cause kitchen chaos.

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I told my wife not to use the sink and she didn't but she used

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the washing machine and she found the sink was about to flood.

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And this couple wanted a complete house renovation,

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but they were left with a construction site

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when the builder legged it with their 50 grand.

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-This is our bedroom, Tommy.

-How do you live like this?

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Buying a house is probably the biggest purchase

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any of us ever make.

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We employ a lot of professionals to help us with that,

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including estate agents, surveyors and solicitors.

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It's an investment for the future.

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So if you're going to make major changes

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to your most important asset,

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you need to take the same professional approach.

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I'm on my way to see driving instructor Darryl Gray

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and his wife, Jo, who learned this way too late.

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The couple, from Wiltshire,

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have been left living in a dangerous building site after an unskilled,

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unscrupulous builder disappeared with £53,000 of their money.

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The couple and their teenage son are living in appalling conditions.

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The house is just a shell.

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It's not secure, it's letting in water and it's unsafe.

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The builder, well, he's nowhere to be seen.

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So, we've actually accepted that we've lost the money now

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-which was a big, big leap for us.

-Yes.

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I feel very sorry that he thinks this is a good way to behave.

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That this is an appropriate way to treat people.

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Darryl and Jo have lived in their cottage for 20 years.

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A year ago, they decided they wanted to modernise.

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The money come from Jo's mum.

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It was money left to her.

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She passed away a few years ago.

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We wanted to honour her in the best way we possibly could and we knew

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that she had always hoped we would do something better with the house.

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You know, let it shine more.

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The idea of getting major renovation work,

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plus an extension and loft conversion done, was spurred on

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by seeing building work happening at the house next door.

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We were watching next door being refurbished

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and we spoke to the guy that bought next door

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and he had had no problems, as such, with the builder.

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The work looked good cos we went in and checked.

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It just seemed the right way to go at that time.

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The man they hired told them he would take care

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of the planning applications, building control and paperwork.

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There was no reason to distrust him in any way.

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He seemed to know what he was talking about. You were reassured.

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Speaking to next door, he didn't seem to have any concerns.

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Turns out he's been let down by the same builder now, as well.

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He said he could get the job done in eight to ten weeks.

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And that included a single-storey extension, an attic conversion,

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a sunroom plus block paving for the front garden and rear driveway.

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On top of that, he would renovate the house,

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moving the bathroom upstairs and changing the general layout.

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And all that in less than three months?

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This is a major challenge and at least six month's work in my book.

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The couple decided to go ahead with their plans

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and made regular payments by standing order,

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continuing to do so even when work wasn't being completed.

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They were staged payments over the period of the eight weeks.

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For the first five weeks, things seem to happen.

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Walls were knocked down, wiring ripped out,

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ceilings came down and the extension was started.

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But, then, alarm bells started ringing.

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He were turning up, sort of,

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halfway through the day, staying a couple of hours, disappearing.

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No materials were coming into the property.

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And once the final payment was made, that's when it really just

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almost seemed to grind to a halt completely.

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The situation started to put a strain on the couple's relationship.

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I've struggled with some health issues

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because I have found keeping the family together really very tiring

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indeed because there's been such a range of emotions.

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It's not nice to see your family fall apart.

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Left in utter chaos, with supports to hold up the upper floor,

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the couple eventually called in the council's building control surveyor

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to look at the work.

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They've been very fair

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and I think that's taken a lot of pressure off

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because I believe that when they come into the building,

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if they'd have thought it was unsafe they would have said something.

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Sean Seager from Wiltshire Council was not impressed with what he saw.

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-You haven't got enough headroom to seriously convert.

-OK.

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And he advised the couple to drop the idea of the loft conversion

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as it wasn't even suitable for the property.

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If I'd had come out six months ago

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and looked at it I could have said then, it's not really feasible.

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If he'd have got us involved early on

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we could have solved a lot of these issues.

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Sean has more than 30 years' experience in building control

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and he has some good news for the couple.

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It is rectifiable, we haven't gone beyond the stage

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where you need major structural alterations to be carried out.

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I wouldn't want to live for this long in the state they've been living in.

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And it's just basically shoddy workmanship.

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I've come to Wiltshire to have a look at the chaos left behind

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when Darryl and Jo's builder legged it and cut off all communication with the couple.

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-Hello, Tommy.

-Hi, Darryl, is it?

-It is, yeah.

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-Come on in.

-Thank you.

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'I just don't know how this family are managing to live in this house.

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'But we can just about find somewhere to sit and chat.

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'I'm keen to know if the builder went about things the right way

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'at the beginning. Did they have planning permission, for instance?'

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The planning permission he didn't put in

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-until about a month after he'd started the work.

-Really?

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So we were given an order to start pulling down the work

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that he'd already done and we talked directly to the architect

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the second time, reapplied a new set of drawings.

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She was fine with the second set of drawings.

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So, let me ask you, how did he come to the figure of 54,000?

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Well, he... I guess it's his trade,

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he did his calculations and this is what he come back with.

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-But he didn't give you a breakdown of costings?

-He didn't, no.

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-Did you ask him for one?

-Um. We did ask him for one.

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Every time we approached him, you know, it's all, "It's coming,

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-"it's coming, it's coming."

-Did you not...

-Well.

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..get a sense of foreboding over what was going to happen?

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We did get a sense that something wasn't quite right at that point.

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It is rather strange...

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that such a large amount of money

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and such a major project is done on a promise.

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We were under the belief that because we paid directly

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from our bank, the bank would have some kind of protection in there.

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Trusting, I suppose we were.

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Where you've paid him all this money

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where were you, do you think, percentage-wise

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down the road of completion for the job?

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We were in the demolished stage.

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So you'll probably be 15% into the build.

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What did he say to you when you said to him, "Well, hold on a minute.

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"Let me just stop you one second.

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"You've had all the money, 98% of it, why ain't it done?"

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Yeah, that was one excuse after the other.

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Why does this always happen to such nice people?

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This trickster left the couple without any services over Christmas

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and New Year to boot.

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I'm shocked that anyone would leave you without heating,

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water and electricity through the winter months.

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The stress must have been phenomenal.

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-It got a bit heated for a while.

-Did you get angry?

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Yeah, I went through a stage of quite a bit of anger, to be honest.

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But it doesn't seem to make any difference to him, you know...

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Well, it can't do because he's got the money.

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If you'd have owed him £30,000 or £40,000 this would be finished

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because he knows he wouldn't get that other bit of money

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until it had finished.

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'This is something I keep banging on about.

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'But it's so important.'

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I always say to people, never pay a deposit.

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If they say it's for materials, say,

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"Tell me the materials that you need and I'll buy them."

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-Right.

-So then that means at least you own materials.

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They should be able to work for two or three weeks without

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getting paid until a substantial amount of work's been done

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and you can see the quality and that you're happy with it.

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Then you make them a payment but you always make sure that the money

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you are giving them is less than the work that they've done.

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And there should always be at least one third left of the pot money

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when the job's finished and everything is done

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to your satisfaction, every bit of snagging, the last bit.

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If they say, "Well, I'll come back in a week's time,"

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say, "Well, that's when you'll get paid."

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'I know I'm going on a bit but Darryl and Jo are going to have

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'to go through this whole process again with another builder.

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'I'm desperate to stop them making the same mistakes.

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'Now, I want to have a closer look at this callous conman's work.'

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So, I think we should take the opportunity to run round

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the house, so to speak.

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'Later, this work is shocking. In more ways than one.'

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-This is dangerous.

-OK.

-It's not a shock,

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you could get killed easily.

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Drain specialist Carl has been called out to the training ground

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of high-profile premier-league rugby club Sale Sharks

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to tackle a particularly unpleasant job.

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The team has a big game coming up in three days' time.

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They need Carl to solve their problem in record time

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or their training schedule will be badly affected.

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So what we've got to do is to try and remove the grease

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and the fat from the drains using high-pressure water.

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A lot of people just don't understand, er...

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the concept of the drains in that they just think,

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"Oh, yeah, it's a drain and we can throw anything down there."

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The blockage means players with injuries can't have ice baths

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and their backroom team can't wash and prepare their kit for the match.

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If it isn't sorted, they'll have to find another training facility

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by the end of the day.

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Kit manager Alan realised there was a problem yesterday afternoon.

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The water from the washing machines just wasn't draining away.

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There was obviously quite some considerable blockage

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and we spent most of yesterday with brushes, once washes were on,

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just trying to circulate the water round,

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round the corner of the building to get it to drain away artificially.

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Carl is well equipped to deal with the job.

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His specialist tanker is fitted out with high-pressure water jetters

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and a mega vacuum unit for clearing drains and sewers.

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But first, he has to park it.

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Just watching my mate there who's guiding me in.

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Something so big trying to get it into little spaces.

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Right, we're there now.

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Carl and his workmate start by pulling up the drain hatches

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outside the club building which houses the changing rooms

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as well as the kitchens where the team's food is prepared.

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Yeah, there it is. Your baby wipes and your grease and things like that.

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The players, some of them international stars,

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are just getting ready for a crucial training session.

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They're playing Harlequins in three days' time

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and they need to be match-fit.

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We're a Premiership club in the top league in rugby union

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in this country, so it's vitally important that we have everything

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ticking over.

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But can Carl and his team solve the club's foul problem?

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They're actual baby wipes.

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Don't disintegrate, so...

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Sam, can we start setting up suction, please?

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Good grief, who knew all these macho rugby lads

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use so many baby wipes?

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A lot of people would just walk away

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from this at the moment, just walk off from it

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and just turn round and say, "No, thanks very much

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"but I don't want to see that."

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But, as I say, it's not mine.

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The drain is blocked with a mix of sewage, wet wipes,

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grease and other debris.

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Carl's going to have to try

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and suck it out with the high-powered vacuum.

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It's a nasty job.

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Trying to get all the solids out of it at the moment...

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..off the top.

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I just got a lungful.

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The overwhelming smell is not scoring well with the players.

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They can't stand the smell, can they? So if you see them

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when they come out now,

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they're all covering their noses and things like that.

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It's not mine, honest.

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Grown men whingeing about a bit of a smell.

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We've got a job to do, it's dirty, somebody's got to do it.

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The rugby club call-out is to one of approximately

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200,000 sewer blockages throughout the UK every year.

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75% are caused by fat, oil and grease from commercial

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and domestic premises.

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The best solution is not to pour it down the sink

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in the first place, but you can also get fat-busting gels and liquids

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containing naturally occurring bacteria which help break it down.

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Failing that, you need to call in these boys.

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Whoo!

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It's not proving an easy task,

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but Carl has worked out the main cause of this blockage.

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There's that much grease and fat in there,

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so instead of having a four-inch drain,

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it's reducing it down to about an inch to an inch and a half,

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because it's all solidified round the outside of it. So...

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Obviously, we're clearing that now...

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From the reduction to get the reduction back up to the four inch.

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Carl and the boys scrum down and get stuck in.

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It's a game of two halves.

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Having sucked out much of the blockage with a vacuum,

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now they need to wash away the remaining debris with a hose.

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They're making good progress,

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but Carl and the lads still need to make sure everything is

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clear before they can kick this job into touch.

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As you can see, we've restored this back to its original condition.

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That was just part of the problem.

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The main problem is the grease and fat actually within the drain itself.

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But once we've got these two manholes clean,

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we can start jetting the lines in.

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Everything's got to go back into the building, back to the main...

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Back to the sinks.

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One more big effort and, an hour after they started, it's game over.

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That'll be fine, that, mate.

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That's job done.

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We call it the sweet smell of success when it comes through.

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Jobs a good'un.

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Next, breakfast. Yay!

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Now all they have to do is pack up.

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For Carl, it's been a winning job.

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We're done now, mate.

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Cheers, Carl, thanks a lot for all the work you've done.

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It was a bit of an emergency to get here so quickly,

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due to the fact that the...

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Give it another day or so, they would've had to close the club down

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and move on to somewhere else because they wouldn't have been able to use

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any of the facilities whatsoever.

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Carl and the lads are top of the league with kit man Alan.

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They've done a brilliant job over just

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a couple of hours in flushing everything through,

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clearing it all up, so, touch wood now, we're going to be set fair

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for at least another 12 months from anything major like that.

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I'm with driving instructor Darryl

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and his wife Jo at their home in Wiltshire.

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Well, I say home but, frankly, it's little more than

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a construction site after a dodgy builder began renovation work

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and then made off with £53,000 of their money.

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They've lived like this for nearly a year,

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desperately trying to save enough to start putting some of it right.

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Darryl's showing me around.

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-Nothing's finished, is it?

-No, no.

-Look at the electrics, though!

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-Oh, look at the plumbing! And that's the hot-water feed?

-Yeah.

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Does it work upstairs?

0:18:170:18:18

We have a radiator that's lukewarm upstairs

0:18:180:18:21

and we have a fairly warm one downstairs.

0:18:210:18:23

But it's pretty shocking.

0:18:230:18:25

-So this is the kitchen, Tommy.

-Let me just...

0:18:260:18:28

I can't stand running taps.

0:18:280:18:31

It's got a bit of a drip there, Tommy.

0:18:310:18:33

A bit of a drip. That's hot water.

0:18:330:18:37

That's going to cost you an absolute fortune.

0:18:370:18:39

You need to get a plumber in straight away to fix that.

0:18:390:18:42

-We should do that.

-Because that's just throwing money down the drain.

0:18:420:18:46

You're going to have a fair old job with the electrics.

0:18:460:18:48

Things like, you know, where downlights are supposed to...

0:18:480:18:51

I wouldn't... I don't really like you touching them

0:18:510:18:53

because they might be live, you know what I mean? This is dangerous.

0:18:530:18:56

It's not a shock, you could get killed easily.

0:18:560:18:59

And there was some flooding here, was there?

0:18:590:19:01

Yeah, I mean, this floor was very wet, you know?

0:19:010:19:04

At times almost ankle-deep, so over the Christmas period

0:19:040:19:07

this was all water just coming into the...

0:19:070:19:09

into the kitchen.

0:19:090:19:11

'I'm almost speechless. How could anyone leave a family in this state?

0:19:110:19:15

'I'm dreading what I'll find upstairs.'

0:19:150:19:18

(Oh! Good grief.)

0:19:210:19:22

You need to have some storage outside of the house.

0:19:220:19:26

You've got to clear all this,

0:19:260:19:27

so you've got to clear everything and then this can be assessed

0:19:270:19:30

and appraised and the elements can be finished.

0:19:300:19:33

You just can't work in places like this, it just doesn't happen.

0:19:330:19:37

-So what is this room?

-This is our bedroom, Tommy.

-Your bedroom?

0:19:400:19:44

Oh, you can't be doing that. How do you live like this?

0:19:440:19:46

You've got to live some way.

0:19:460:19:48

I mean, how long have you been living like this?

0:19:480:19:51

This has been like this for about nine months now.

0:19:510:19:53

It's just, there's so much.

0:19:530:19:55

You can't have damp coming in and you're sleeping with it.

0:19:550:19:57

You know, the one saving grace you've got is no door, at least,

0:19:570:20:00

-so the air flows round.

-Yeah.

0:20:000:20:02

Their bedroom is a nightmare

0:20:020:20:04

-but it's pretty bad for teenager Charlie too.

-This is Charlie's room.

0:20:040:20:09

Probably one of the more up-together rooms.

0:20:090:20:12

"Up-together" you call this?

0:20:120:20:14

-"Up-together"?!

-In comparison, yeah.

0:20:140:20:16

Well, I wouldn't say this was very up-together.

0:20:160:20:18

-I do like this form of...

-Central heating.

0:20:180:20:21

Yeah, that's nice, it keeps the bed nice and warm.

0:20:210:20:23

What does Charlie think of it when he's here?

0:20:230:20:25

Well, Charlie's finding it increasingly more difficult,

0:20:250:20:29

especially with the GCSEs coming up.

0:20:290:20:30

It is added pressure that you probably don't need.

0:20:300:20:34

Well, he hasn't really got a lot of personal space, has he?

0:20:340:20:37

-He's not, this is the main problem.

-For doing what he...

0:20:370:20:39

Because you've got all this gear in here.

0:20:390:20:41

'I could cry for this couple. I bet they have. Who wouldn't?'

0:20:410:20:46

Well...

0:20:460:20:48

You've got your work cut out, Jo, that's for sure.

0:20:480:20:51

There's a lot of stuff upstairs that needs to be moved into storage

0:20:510:20:54

so you clear the whole floor.

0:20:540:20:56

Is there any money left to pay for the rest of the work?

0:20:560:20:58

Yes, there is a small amount of money left

0:20:580:21:01

that will go towards the work.

0:21:010:21:02

I know you're both people of faith, so finding a contractor,

0:21:020:21:06

try through the church.

0:21:060:21:09

And I'm glad that you haven't lost all your faith in...

0:21:090:21:12

-People.

-..in mankind.

0:21:120:21:13

I have great admiration for you keeping your spirits up

0:21:130:21:17

and I just really hope that this works out for you.

0:21:170:21:20

-I wish you luck.

-Thank you.

-Thank you.

0:21:200:21:23

They really have suffered enough but they mustn't repeat their mistakes.

0:21:230:21:27

Well, what I've just witnessed is an absolute lesson in how not

0:21:310:21:35

to take on a building project.

0:21:350:21:38

OK, they've made mistakes, plenty of them, but what about the builder?

0:21:380:21:42

The depths of winter, there's no water, there's no electric,

0:21:430:21:47

and there's no heating.

0:21:470:21:49

There's only one word to describe that - diabolical.

0:21:490:21:52

There are plenty of good guys about when you have a home crisis

0:22:010:22:05

as this dad in South London is about to find out.

0:22:050:22:09

He's got a problem we've all experienced -

0:22:090:22:11

a clogged up kitchen sink.

0:22:110:22:14

It's causing more issues than normal because the washing machine

0:22:140:22:17

and the dishwasher all feed into the same pipe.

0:22:170:22:21

These sorts of appliances use high volumes of water

0:22:210:22:24

and if there is a blockage further down the pipes,

0:22:240:22:27

it can all come back up your sink and overflow.

0:22:270:22:30

Dad of two, Nico, is spending his day off waiting for the plumber

0:22:310:22:35

after his wife nearly flooded out their kitchen.

0:22:350:22:38

Luckily for him, a drainage engineer is already on his way.

0:22:380:22:41

Nico and his family have lived in their house for a year.

0:22:430:22:47

I'm Argentinian, my wife is Dutch...

0:22:470:22:50

and my children are British,

0:22:500:22:53

Leon who is four and Emilio who's two.

0:22:530:22:55

So it's, yeah, a very international family.

0:22:550:22:59

But it's dad who has to deal with today's kitchen-sink drama.

0:22:590:23:02

I noticed two days ago that the sink was very, very slow running.

0:23:020:23:06

I told my wife not to use the sink and she didn't,

0:23:060:23:09

but she used the washing machine.

0:23:090:23:11

And she found that the sink was about to flood, so that's

0:23:110:23:14

when we decided it was time to call somebody to do the job.

0:23:140:23:18

The man responding to his call, who can hopefully save the day, is John.

0:23:180:23:22

-Morning.

-Hi, nice to meet you.

-John, nice to meet you.

0:23:220:23:24

-How are you doing? All right?

-Come in.

0:23:240:23:27

Come in, this way.

0:23:270:23:28

Nico fills him in on the problem.

0:23:300:23:32

When we use the appliances, er, washing machine and...

0:23:320:23:35

dishwasher.

0:23:350:23:37

-When they're on the water comes up.

-Right, OK.

0:23:370:23:40

-Which I thought was a bit weird.

-Yeah.

0:23:400:23:42

When the water comes up it almost floods the whole kitchen.

0:23:420:23:44

Right, OK, fine.

0:23:440:23:47

Okey doke, well, I'll service the pipework mechanically with

0:23:470:23:50

a spring and hopefully that'll do the trick.

0:23:500:23:52

I'm going to pop to the van and get some bits and pieces

0:23:520:23:54

and I'll be right back.

0:23:540:23:56

-Great. Thank you very much.

-Thanks.

0:23:560:23:57

John has a few thoughts about what's giving Nico that sinking feeling.

0:23:590:24:03

It could be a pipe-configuration issue,

0:24:030:24:05

so it could be the way the pipes have been put in,

0:24:050:24:07

but we'll clean them all out and get them to how they should be

0:24:070:24:10

and then we'll test it again.

0:24:100:24:11

If they're still blocked or still not running correctly then

0:24:110:24:14

we might have to change some of the way the pipework's been

0:24:140:24:17

put in but we should find out in about five or ten minutes.

0:24:170:24:19

He collects his tools for the job and gets cracking.

0:24:220:24:25

Nico is keen to see what the solution is.

0:24:260:24:29

This is the sewer snake, so it's basically about 30 feet of wire

0:24:290:24:35

mounted into a steel drum and we feed that down the waste pipe

0:24:350:24:39

and it mechanically cleans the inside of it.

0:24:390:24:41

This is great gadget stuff and homeowner Nico is intrigued.

0:24:520:24:56

Wow, Oh.

0:24:560:24:59

So that goes through all the way?

0:24:590:25:01

Well, it's difficult to know if it's gone all of the way

0:25:010:25:03

but it's certainly gone at least three or four metres down.

0:25:030:25:07

What's the reason for the water coming up from the appliances?

0:25:070:25:10

Both the dishwasher and washing machine

0:25:100:25:12

-and the sink, they all go into the same wastepipe.

-Yeah.

0:25:120:25:15

So because the wastepipe somewhere is blocked,

0:25:150:25:17

the lowest point or the easiest point for the water to come out

0:25:170:25:20

is to rise up in the kitchen sink.

0:25:200:25:22

So we need to, obviously, clear the blockage

0:25:220:25:24

and then that will stop that from happening cos then the water will

0:25:240:25:27

-discharge into the drain.

-It will go the way it should go.

-Absolutely.

0:25:270:25:30

If you have a blocked sink, try using a plunger in case food waste

0:25:300:25:35

has become trapped in a U-bend.

0:25:350:25:37

The downward pressure causes the blockage to break up

0:25:370:25:40

and the upward suction causes the material to resurface.

0:25:400:25:43

But often the clog is located elsewhere in the pipes

0:25:430:25:47

and that's when you need someone like John with his specialist tools.

0:25:470:25:52

To make sure the pipes are totally clear, John uses the plunger

0:25:520:25:55

and then fills the sink to see how quickly it will drain.

0:25:550:25:58

Does it normally drain like that or is it normally a little bit slower?

0:25:580:26:01

-I think it was slower than that.

-Right, OK.

0:26:010:26:03

We'll keep that running and then what I'll do is,

0:26:030:26:06

-we'll put the washing machine on.

-Yes.

0:26:060:26:09

John empties the washing machine.

0:26:090:26:10

Oh.

0:26:120:26:14

-Victory is ours.

-Yes.

0:26:140:26:16

Oh, fantastic, no, that's... done the job.

0:26:190:26:22

But Nico's keen to stop the problem from reoccurring.

0:26:220:26:25

So it gets blocked because of, what?

0:26:250:26:26

-Soap and grease and all that?

-Yeah, food, oil...

0:26:260:26:31

-Oil, oil is bad.

-Yeah.

0:26:310:26:32

Obviously, you've got a dishwasher as well,

0:26:320:26:35

so just make sure you try and scrape the plates as well.

0:26:350:26:39

Dishwashers are a great modern convenience,

0:26:390:26:42

but don't leave food waste on the plates when you stack them

0:26:420:26:45

and don't rinse it down the sink either - bin it.

0:26:450:26:47

Leftover food can get trapped in the U-bend and cause a blockage.

0:26:490:26:53

It can also get trapped in the dishwasher pipe and block that.

0:26:530:26:56

So the advice is always -

0:26:560:26:58

stop and think, not down the sink.

0:26:580:27:01

The final test is a sink full of water and, bingo, that works too.

0:27:010:27:06

-It's got a pretty good swirl on it.

-That would take...

0:27:060:27:08

-You know, it would take at least two, three minutes.

-Good.

0:27:080:27:11

Brilliant, that seems to have done the trick, happy with that.

0:27:110:27:14

Great, thank you very much. Yes, perfect, thank you.

0:27:140:27:16

John's pleased with the outcome.

0:27:160:27:17

The customer's happy with the way the sink's draining.

0:27:170:27:20

When you put the washing machine on, it doesn't now come back

0:27:200:27:23

into the sink and overflow, so, yeah, all good.

0:27:230:27:25

And so is Nico.

0:27:250:27:27

John said that it might be blocked, but it might be a question

0:27:270:27:31

of the drains not having been properly installed,

0:27:310:27:35

so, thankfully, I think he managed to do the job without doing

0:27:350:27:39

any of that, so he just unblocked the pipework

0:27:390:27:42

and it seems to be working very well, so I'm very pleased.

0:27:420:27:45

We've tried to track down Darryl and Jo's builder,

0:27:500:27:53

but he's done a total vanishing act and changed all his numbers.

0:27:530:27:57

Jo's gone to stay with family to get a break from the stress

0:27:570:28:01

and the couple have taken my advice

0:28:010:28:03

to find new tradesmen through their church.

0:28:030:28:05

They hope to start work soon to put things right.

0:28:050:28:09

And Sale Rugby Club's training continued unhindered by any

0:28:090:28:12

further problems with their drains.

0:28:120:28:15

They played Harlequins that weekend and won 16-12.

0:28:150:28:18

Tommy Walsh gives some much-needed advice to Daryl and Jo, whose builder took their £50,000 inheritance meant for doing up their home. Fourteen months on, they've been left living in a shell of a home, with dangerous electrics, holes in walls and no sign of their contractor.

The jetters get stuck in at a top rugby club when the drains block, leaving foul-smelling sewage seeping onto the grounds.