Episode 5 Cowboys and Angels


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Episode 5

Series following tradesmen and looking at cowboy contractors. Tommy Walsh sees the damage left behind after a window fitter failed to put in proper supports.


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Transcript


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-When a crisis strikes your home...

-ON PHONE: 'How can I help?

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'I've got a bit of an emergency...'

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..or you want major work done...

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-It was our dream.

-It is a total mess.

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..you need one of the good guys.

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But you don't always get them.

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I've never seen anything like this.

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Potentially, I stand to lose the house.

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We'll hear the stories of devastation

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and despair left behind when building work doesn't go to plan.

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They didn't put the foundations all the way around,

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-so that the front bit didn't have any foundation...

-What?!

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And we'll tell you how to avoid becoming a victim yourself.

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Did you have a comparison price?

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But most tradesmen are there to help.

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And we'll follow the response teams who are there for you

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24 hours a day...

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Eventually, the ceiling would have come down in the kitchen.

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..seven days a week.

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It ain't everyone's cup of tea, but most people are pleased to see you.

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From plumbers to roofers, electricians to locksmiths,

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we meet the men and women who help you out in your hour of need.

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Coming up -

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a pest controller is called out

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when something sinister is discovered in one family's drain.

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There's another dead rat in there. There's its eye. There's its feet...

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..we meet a plumber who certainly knows how to treat his customers...

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-Will you marry me?

-Oh, thank you so much!

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..and a window fitter's lack of care

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leaves a woman's house on the brink of collapse.

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Have you no conscience?

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You took my money and you walked away,

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knowing that you'd left my house insecure.

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Not every tradesman you invite into your home will be a safe

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pair of hands. Some are so slippery, it's hard to catch them out...

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until it's too late.

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In London's Lewisham, Jill Harding has lived in her

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four-bedroom Edwardian semi since 1990.

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The front of my house had windows which were made of oak

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and over 100 years old.

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So much of the oak was rotten that they couldn't be saved.

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I wanted to find someone who could make replacement windows that

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would exactly mirror the style of the original ones.

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Not wanting to take a chance with a stranger,

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Jill chose a fitter who'd already done work for her family.

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I'd seen this window fitter fit windows to my daughter's house,

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with the builder,

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and they were really lovely windows and I thought perhaps

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he could make some nice ones for me.

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Armed with a personal recommendation,

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Jill felt safe to book in for her shiny new UPVC windows to be fitted.

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But what happened was a total disaster.

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There were huge cracks, initially, upstairs and down, and outside.

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Clearly, everything had dropped.

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Windowsills were out of alignment, curtains weren't hanging straight,

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brickwork was cracked, pieces were missing.

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Every month, there's more cracking, new cracking,

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and now the corner of the bedroom floor is dropping

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and I can't open some of the windows

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because the structure of the windows themselves is distorted.

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And so the catches don't work.

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So it's actually become really a bit frightening.

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And what's also terrifying is the cost involved.

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Jill paid £6,500 to have her windows fitted,

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but that's not the half of it.

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A year on, she's going to have to pay out a lot more to replace

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the windows AND to put right all the structural damage to her home.

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Actually, it makes me really angry.

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He's damaged my house and I'm going to have to pay a huge

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amount of money to have the front of the house repaired.

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Well, it all sounds like an absolute nightmare,

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so I've come to south London to get the full picture

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and judge for myself.

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DOORBELL RINGS

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-Hello, Tommy.

-Hello. How are you?

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So, tell me, what exactly did you want in the first place?

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-The original windows were oak, 100-year-old oak.

-Wow.

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Rotten, I'd had bits replaced, bits filled with wood-hardener,

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more bits replaced.

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In the end, the rot was so deep, they weren't going to last any longer.

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Right. Did you do your research, then,

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on the availability of various types of window?

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Because you obviously wanted to match the detail of the original.

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Yes. I went through a builder who I've used before, who I trusted...

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-Mmm.

-..who has a window fitter who's worked with him a lot.

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Right, so your first link to the contractor,

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-the window contractor, was through your regular builder?

-Yes.

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-Right, and you've used this builder for a long time?

-Yes, many years.

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-And your very happy with it?

-Well, I had been. Yes.

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And I'd seen the window fitter put windows in in conjunction with

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-this builder in my daughter's house.

-Right.

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And they worked really well and they looked really nice,

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he'd made them in Victorian style, so I thought he knows what he's doing.

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Yeah, well, that's ticking the right boxes,

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because the first thing you should do is always go on

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recommendation rather than random selection.

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So you must be extremely disappointed.

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If you got a good contractor,

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normally that responsibility then is,

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you know, part of their work and their responsibility.

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-Well, I would hope so.

-Yeah.

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I've got some photographs of the fitting going on

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-if you'd like to see them?

-Oh, yes!

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I mean, photographic evidence is always useful.

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I took some at the time, mainly because it was such a

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strange thing to be happening, it helped calm my nerves.

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That's the only reason I took them.

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He fitted the top window, didn't finish off round it,

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and then disappeared on holiday for a week.

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I did sleep in that room, because it had the new windows,

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and I could actually hear cracking noises.

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When he came back and I told him about the cracking noises,

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he just laughed. He said, "Oh, you're imagining it, it's just the wind."

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With plastic, when you use plastic in windows,

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because it's not as strong as any of the other materials,

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it is subject to movement.

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So, if the sun is shining and it gets hot and cold,

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you will get that plastic moving and contracting and expanding.

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You probably heard the actual plastic construction moving

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-and making the cracking noises.

-Well...

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It's worth remembering that plastic or UPVC windows

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are softer than timber ones.

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They usually won't be strong enough to hold up decades-old brick,

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lath and plaster on their own and need metal reinforcement,

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especially on bay windows.

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And that's what made Jill really worry.

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When her fitter came to do the main front window,

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he didn't seem to have enough Acrow props for support!

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He only brought two props with him.

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There were no Acrow props in the corners and this corner fell.

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-There was a big crack in the bedroom, up here.

-Oh, goodness.

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There was a big crack in the windowsill here,

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the centre section of the bay actually dropped,

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so that the windowsills aren't level.

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And when he put the new window in, it continued to drop, so that the

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new window frame itself has distorted such that I can't open that window.

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If I do, I have two pay someone to come

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and adjust all the locks to shut it again.

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SHE LAUGHS

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-So that's not satisfactory, obviously.

-No.

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Well, normally, the joists go from front to back.

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And what they do is support this in here.

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So you can put Acrow to sort of support the main part,

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but if they haven't used the strong boys on the sides,

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then of course they're subject to dropping and that's what's happened.

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So when you brought this up, did he say that he

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would come and resolve it?

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I said, "I'm really worried about this," and he said,

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"It's all right now, it won't drop any more."

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No, that's not true, because he'd never addressed the original problem.

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I can show you where it is still dropping.

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Let me show you what I've been living with for 12 months.

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Now, where it's really apparent, if you pull that back...

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Now, we look at the angle of this...

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So this window is in square.

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Now you've got the top from that window,

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that's about two inches, 50mm.

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And down this end, it's about 10, 12mm.

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So over the width of that window,

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you're talking about a difference of 30, 35mm, tipping this way.

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-Yes, dropped.

-So it's not rocket science to be able

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to work out what's happened here.

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Yes. If you see...

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These cracks here were much, much smaller a few weeks ago.

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-So this is still on the move?

-It's still on the move.

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With every week that goes by, those cracks get slightly bigger.

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Later in the show, the experts take a look at Jill's windows,

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and it's not good news.

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It's become a major reconstruction effort.

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Wonderful(!)

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It's nearly the end of the working day,

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but in Enfield, pest controller and drain specialist Ken Cattanach has

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been called out by a home owner

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who's worried about a terrible smell.

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I received a call this morning. People believe they've got

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rats in the house, they can smell them. I'm to investigate

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whether or not they're coming up through the drains into the house.

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There's an estimated 60 million rats in the UK.

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That's one for every single person.

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And taking prompt action at the first sign of them is key.

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Rats carry a huge list of diseases, including

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E.coli, salmonella and tuberculosis.

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But it's the potentially fatal Weil's disease

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that most people worry about.

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Mark Cody and his wife are only too aware of the dangers.

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They flushed two dead rats out of their drainpipes

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a couple of years ago and with two young children in the house,

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the thought of a rogue rat running around has been giving them

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nightmares, especially when its smell is strongest

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in seven-year-old Mac's bedroom.

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The smell is actually really strong where I'm standing now.

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I noticed it a few days ago.

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There's a gap under the door frame here,

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and actually kind of put my nose to it and smelt it

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and it's a pretty unpleasant.

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And you can smell it actually under the step, as well,

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and normally there's an air gap under there.

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This whole area here

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was where the smell was the strongest.

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Mark's most worried about Weil's disease.

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It's carried in rats' urine and in its weaker form,

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symptoms include flu-like aches and fevers.

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But serious cases can lead onto jaundice and organ failure.

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Because Mark hasn't actually seen the rat,

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he doesn't know where to start and needs expert help.

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-Hello, Mark.

-Hey, hello.

-Ken. Ken from Drain Catt.

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Thanks for coming round.

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-Can you show me the problem, walk and talk me through it?

-Yeah, sure.

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-We've got a funny smell in the house...

-Yeah?

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..and we're not quite sure where it's coming from.

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We think it could be the drains.

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We were thinking maybe you could have a look

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and find out where it might be?

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-Certainly. Have you had any extensions built recently?

-Ah, yes.

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-That's the extension?

-We've had the garage converted, yeah.

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Your smells you're getting upstairs though?

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We can smell it really strong in one of the bedrooms.

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It's seems to be coming through the cavity, maybe.

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The smell's at its strongest at the front of the house

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in Mac's bedroom.

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It's above a toilet that the family built

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when they converted their garage.

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It's a new floor, but there's a hole at the back.

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If you can see, behind the toilet.

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Oh, yes.

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-We have had a problem here before with rats.

-Right.

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And a couple of years ago, we had the same smell.

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And I got my jet wash and I put it up the pipes there

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and two rats, dead rats, came out.

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-Which pipe? From the main manhole?

-Yeah, from the manhole.

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Well, let's go and lift the manhole and take a look.

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I did that a couple of days ago and it seemed fairly clean, but...

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Um... Thinking cap on.

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You've got the... The rats came out of the rainwater drain.

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Could be, possibly, that that just continues and...goes empty.

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We need to lift these.

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It's all a bit of a mystery. But Ken's used to playing detective.

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As a pest controller, he has to try

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to get into the animal's mind-set to work out where the rats

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would try to enter the drains and, ultimately, the house.

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There's always a possibility that

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this carries on underneath the garage,

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if it's a floating raft floor,

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and isn't capped.

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Or the existing drain that it was connected to,

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they've broken the connection and that just leaves an open path and

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you might just as well have a welcome mat for the rats at the end of it.

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But we won't know that till we look.

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But it's no good just looking with a naked eye,

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especially in this light.

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Ken has a specialist camera on a wire to see down into the drain.

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Let's get that in here...

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And Ken's camera soon spots what's causing the terrible smell.

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-There's another dead rat in there.

-Ooh! Is it a rat?

-See it?

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-There's its...feet.

-Oh, Christ. Yeah.

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At the bottom of the screen there, there's its eye, there's its feet.

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Ken's found the evidence he needed

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and thinks he knows why the rats are getting in.

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Especially when people have extensions,

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they change all the drainage to outside the new extension,

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don't cap off the drains underneath which they've built over,

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and then the rats just come along, smell fresh air, up they come

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and then they've got the whole house to themselves.

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So if you're planning any work on YOUR home, take note.

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With new extensions or buildings where drains are newly configured,

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you need to pay attention to old drains and pipes.

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Ask your builder or plumber to cap them off, seal them,

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so that rats and any other unwanted visitors aren't invited in.

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This is nine times out of ten the answer.

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The pipe just comes up and has never been capped off.

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Even if you never come face to face with a rat,

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like Mark, you'll know if you have them.

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A dead rat smell is something you do not want to smell.

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It is an awful smell.

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Rats, I've found, tend to keep their toilets in a specific area,

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not as haphazard as mice. And of course,

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if you get a concentration of urine which isn't been washed away,

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or anything, of course that's going to give you smells as well.

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So this smell that's in the house now,

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would that be from that dead rat or some live ones?

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-More likely from the dead rat.

-OK.

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Ken's going to get a colleague in to remove the dead rat

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and cap Mark's old drain.

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Hopefully, the rats will be sent packing once and for all.

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We know rats can climb, so what we want to clearly avoid

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is them getting into the house any further.

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So hopefully by capping this off, that'll stop them

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getting into the house, we can get back to our life again.

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Right, then, I'll say cheerio, and so my partner will

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take a look at things and give you a price for sealing it off

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and hopefully, that'll be the end of the story.

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-I look forward to it. Thanks, Ken.

-Cheers, all the best to you.

-Thank you.

-Bye.

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Capping off your drains with sand and cement or a specialist lining

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will cost you somewhere between £70 and £350 per drain

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and should prevent any more unwelcome visitors to your home.

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Back in Lewisham, structural engineer Howard Ruse has been

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called in to check the extent of the damage at Jill Harding's house.

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She had new UPVC bay windows put in to the tune of £6,500.

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But without enough support in place, her brickwork's collapsing.

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-Hello.

-Hello.

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There's about a tonne of brickwork above this ground-floor window,

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so plastic on its own is not sufficient to carry the load.

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So what we're trying to do today is to open up

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and see exactly what's inside the plastic mullion on the corners,

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if it's anything of a structural nature, which is

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holding the bay above.

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I suspect there isn't because, otherwise, it wouldn't be moving.

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We do need to open it up in order to determine what's there.

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All replacement double-glazed windows since 2002

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should meet building regulation requirements.

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Not just energy efficiency ones, but structural ones as well.

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In England and Wales, FENSA is the scheme the government

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has backed, and it sets the standard for the industry.

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You can find certified members on their website who will only fit

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windows which won't structurally damage your property.

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As painful as it is, Jill has to stand and watch as her costly

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windows are ripped apart by Howard and new builder Peter Lochran.

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And finally, they get to the truth.

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There's a steel post inside, it looks to be a hollow section,

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but there's no spreader plate,

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there'd need to be a plate on top in order to spread the load over

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a wide area into the timber plate, which is immediately above.

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So what's happening is that the timber is just

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cutting down into the post, the metal post under the load above,

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which is why you're getting these continuing, ongoing movements.

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So, although there's some steel inside the UPVC frames, at the

0:18:120:18:17

corners of the windows, there's no metal on the top to spread the load.

0:18:170:18:21

And to make matters worse, there's no steel at all

0:18:210:18:24

in the mullions or vertical struts, so the whole thing

0:18:240:18:27

is only held up by small pieces of metal on each of the four corners.

0:18:270:18:31

For the bottom section of the window, the story's even worse.

0:18:320:18:36

There's actually...air directly beneath this steel post.

0:18:360:18:42

But towards the inside face of it, there is a piece of soft wood,

0:18:440:18:51

there's about half a tonne coming down through this post here.

0:18:510:18:56

And it's totally inadequate to carry that load,

0:18:560:19:00

-which is why we're getting ongoing compression.

-Yes.

0:19:000:19:04

Well, it's fatal, as far as the window is concerned,

0:19:040:19:07

because we may indeed have to take the brickwork down

0:19:070:19:10

and rebuild it once the bay window's sort of...

0:19:100:19:13

That would then mean the whole bay coming out,

0:19:130:19:15

possibly supporting the roof...

0:19:150:19:18

-So just the flat roof supported, and everything else...

-Yes.

0:19:180:19:21

-..apart from the bottom brickwork taken away?

-Yes.

0:19:210:19:25

So a replacement of a bay window for, you know,

0:19:250:19:30

a relatively small sum of money, would develop into

0:19:300:19:34

many thousands of pounds in order to put it right.

0:19:340:19:38

Wonderful(!)

0:19:400:19:42

It's an alarming thought.

0:19:430:19:45

And the cost could be in the region of £10,000 to £20,000

0:19:450:19:48

and that's on top of the £6,325 Jill's already paid.

0:19:480:19:52

She did write to the window fitter with a formal complaint,

0:19:540:19:58

but he said the company was dissolved in April 2014,

0:19:580:20:02

so he wasn't able to come back to inspect the work.

0:20:020:20:06

It makes me very angry that someone could do such a bad job

0:20:060:20:10

and it must have KNOWINGLY been a bad job,

0:20:100:20:13

he must have KNOWN he wasn't putting the right supports in place.

0:20:130:20:17

And now I'm going to have to spend all this money

0:20:170:20:21

and I've no recourse against him.

0:20:210:20:23

He's just taken my money and walked away laughing,

0:20:230:20:27

as he was laughing at the damage,

0:20:270:20:29

and left me to pay a huge amount of money.

0:20:290:20:33

If only Jill had known at the beginning what she does now,

0:20:330:20:36

the story may have had a very different ending.

0:20:360:20:39

For a start, she'd have chosen a FENSA-backed company

0:20:390:20:42

and one that strictly sticks to all the building regulations

0:20:420:20:45

about safeguarding the structure of a house

0:20:450:20:47

when you put new windows in.

0:20:470:20:49

I'd say to anyone else, do a lot of research, find someone

0:20:490:20:54

who's got the right certification and the right qualifications.

0:20:540:20:58

I feel so stupid. I feel like I've made a mistake.

0:20:580:21:02

Well, I'm afraid this is another classic case of

0:21:040:21:06

things happening beyond your control.

0:21:060:21:09

Even though Jill trusted these so-called professionals,

0:21:090:21:12

she still got caught out and she's having to pay a very heavy price.

0:21:120:21:16

I feel really sorry for Jill. She's been left in a terrible situation.

0:21:180:21:22

So we've put her claims to the man who fitted her windows.

0:21:220:21:26

Find out later what he has to say for himself.

0:21:260:21:29

In London, plumber Matt Goodrich has been called out

0:21:370:21:41

to a woman in distress.

0:21:410:21:42

An elderly lady, she rung up saying that she's got, like,

0:21:450:21:48

a blockage.

0:21:480:21:50

A bit panicky, so we don't exactly know what it is, I don't know

0:21:500:21:53

if there's a bit more to it, but she's a bit panicky down the phone.

0:21:530:21:56

The girl obviously couldn't understand what she was saying.

0:21:560:21:59

So we're going out, rushed out there, emergency call-out...

0:21:590:22:02

to resolve it, basically.

0:22:020:22:05

Matt's been a plumber for 11 years now and experience

0:22:060:22:10

has taught him to come prepared for most types of home emergency.

0:22:100:22:13

-Hello, from MJC Plumbing.

-Oh, lovely.

0:22:150:22:17

Come about a blocked drain, is that right?

0:22:170:22:19

No, I got myself in a bit of a state explaining to the young lady.

0:22:190:22:22

-Yeah, she said she didn't understand completely.

-No, well...

0:22:220:22:25

Do you want me to take my shoes off? Nah, OK.

0:22:250:22:28

Sorry, what's your name?

0:22:280:22:30

-Linda.

-Linda, I'm Matt. Nice to meet you.

-And you.

-Right.

0:22:300:22:33

-Right, where are we?

-In the bathroom.

-Up top, yeah?

0:22:330:22:37

And as homeowner Linda takes Matt through the problem,

0:22:370:22:40

a familiar scene is being set.

0:22:400:22:42

-What it is, I got out of the shower this morning...

-Yeah?

0:22:420:22:45

-..and I always put my rings on the side...

-Had a go yourself?

0:22:450:22:49

-And I normally always pull the...

-Yeah.

0:22:490:22:53

But for some reason, it wasn't there,

0:22:530:22:55

-and it's my engagement ring. I wouldn't be worried if it was...

-OK.

0:22:550:22:58

-And I've been trying to get it out...

-No luck?

-No.

0:22:580:23:02

-And I got myself in such a state.

-OK.

0:23:020:23:04

-Is it all right if I just take all this stuff out?

-Yes.

0:23:040:23:07

For the first time in nearly 50 years,

0:23:070:23:09

Linda's precious diamond engagement ring

0:23:090:23:12

has fallen down the plughole in the sink and she can see no sign of it.

0:23:120:23:16

Ooh, I get engaged in 19...67?

0:23:160:23:20

It's a crisis for Linda.

0:23:230:23:25

But Matt's seen it all before and he's doing a great job

0:23:250:23:28

calming her down.

0:23:280:23:29

-When did it happen, earlier?

-Yeah, about...

0:23:290:23:32

About 8.30 this morning, maybe.

0:23:320:23:34

THEY CHUCKLE

0:23:340:23:36

-I bet your husband weren't happy, was he?

-No, not really.

0:23:360:23:39

MATT LAUGHS

0:23:390:23:41

-He wondered why I was up here so long.

-Yeah!

0:23:410:23:43

With 11 years plumbing experience under his belt,

0:23:430:23:46

Matt knows exactly what to do.

0:23:460:23:49

Under every sink there is a U-bend, designed that way

0:23:490:23:53

so that anything that does fall down the trap will stay there

0:23:530:23:57

and not go straight into your outlet pipe.

0:23:570:23:59

Matt carefully unscrews the pipe work

0:24:020:24:04

but will the U-bend have done its job?

0:24:040:24:06

So I'm hoping it's not gone any further...

0:24:060:24:09

With any luck...

0:24:110:24:13

WATER POURS

0:24:150:24:16

A-ha!

0:24:160:24:18

-Linda!

-Yeah?

0:24:190:24:21

-Will you marry me?

-Oh, thank you so much!

0:24:220:24:25

THEY LAUGH

0:24:250:24:27

I've had that for 50 years. Thanks ever so much.

0:24:270:24:30

-No problem.

-Thank you.

0:24:300:24:33

And Linda's relief is plain to see.

0:24:330:24:35

I'm pleased I've got it back.

0:24:350:24:37

Yeah, I've had a long while!

0:24:390:24:41

And I would have hated to have lost it, absolutely hated to.

0:24:410:24:45

I'd have been heartbroken, to be honest.

0:24:450:24:47

And I always leave them on the same spot,

0:24:470:24:50

and I went to put them back on and this one just...went.

0:24:500:24:53

I've normally got the plug in, but I didn't, for some reason, this morning.

0:24:530:24:57

To make sure it never happens again,

0:24:570:25:00

Matt explains how a new type of plug is a lot safer.

0:25:000:25:03

What I'm going to...

0:25:030:25:05

-What I'm offering to quickly offer you, Linda...

-Yeah?

0:25:050:25:08

Obviously, you see you've got a bit a bit of a hole in here, yeah.

0:25:080:25:12

It's more than likely it's going to happen again.

0:25:120:25:15

Do you want me to change it, so you haven't got to worry about...

0:25:150:25:19

-Oh, yeah...

-Yeah?

-Will it still work the same?

-Not with that, no.

-No?

-No.

0:25:190:25:23

-It'll be one where you push it.

-Oh, that's... Yeah, if you could do that.

0:25:230:25:26

Yeah, I'll just take this bar out... because...

0:25:260:25:30

If that comes out again, it's going

0:25:300:25:31

to happen again. With this, it can't happen. It's open, shut.

0:25:310:25:35

Simple as that. And you got your little grille to catch anything.

0:25:350:25:40

And with a final squeeze of sealant, it's job done.

0:25:400:25:43

And the memory of the promise Linda made to her husband

0:25:430:25:47

half a century ago is safely in place on her finger once more.

0:25:470:25:51

-You need to give it a couple of hours.

-Yeah.

0:25:510:25:53

-That's shut, that's open.

-Oh, brilliant.

-Simple as that.

0:25:530:25:57

-Shut. Open.

-Oh, lovely. Thank you.

0:25:570:25:59

And you got that little grille, it happens again, got no worries,

0:25:590:26:02

it'll just be sitting there for you.

0:26:020:26:03

Oh, it won't happen again, I'll make sure it doesn't.

0:26:030:26:05

THEY LAUGH Oh, my God!

0:26:050:26:08

The type of plug Matt fitted costs about £15, and to unscrew

0:26:090:26:14

a U-bend will take less than an hour's callout fee.

0:26:140:26:18

So if you have a quick job like this,

0:26:180:26:20

it shouldn't cost you more than about £100 in total.

0:26:200:26:23

-All right, no problem!

-Thanks ever so much.

-No problem!

0:26:230:26:25

It was only the hour, so...

0:26:250:26:27

And to protect your jewellery, check if you can cover it

0:26:270:26:30

under your home contents insurance.

0:26:300:26:33

If your policy does cover it, take pictures of your jewellery

0:26:330:26:36

and get things valued.

0:26:360:26:38

If the worst does happen and you're not as lucky as Linda,

0:26:380:26:41

you can at least make a claim.

0:26:410:26:44

You see, you see that one, that was quite a satisfying job.

0:26:440:26:49

That's the type of job we like.

0:26:490:26:51

She lost her engagement ring, as far as she was concerned,

0:26:510:26:54

it's gone, she thinks that's down the old...

0:26:540:26:56

gone, down the waste pipe,

0:26:560:26:57

but I know it's only going to be sitting in that little trap,

0:26:570:27:00

but she don't know that.

0:27:000:27:01

She's panicking, she think she's lost it after all these years.

0:27:010:27:04

But it's a nice, easy job, it's satisfying,

0:27:040:27:06

things like that, it is a nice little job, so, yeah.

0:27:060:27:08

And we go from this on to the next one!

0:27:080:27:10

We've had a reply from Jill Harding's window fitter.

0:27:180:27:21

He says he had no idea there was a problem

0:27:210:27:23

until 13 months after he'd finished, and that there was a

0:27:230:27:26

substantial crack in the upstairs bedroom before he began the work.

0:27:260:27:31

Jill told us a small crack was rectified pre-work,

0:27:310:27:34

but this large crack has appeared since the windows were fitted.

0:27:340:27:38

Her window fitter also told us that

0:27:380:27:40

although his company has now dissolved,

0:27:400:27:43

he has offered his labour to rectify the issues,

0:27:430:27:46

but Jill, quite understandably, has decided to go to someone else...

0:27:460:27:49

when she can afford it.

0:27:490:27:51

And in Enfield, a dead rat was removed from Mark's pipe

0:27:530:27:56

which was then capped. They've had no more problems since.

0:27:560:28:00

Tommy Walsh sees the damage left behind after a window fitter failed to put in proper supports, leaving huge cracks in the walls and brickwork of Gill's Edwardian home.

Pest controller Ken is called out to deal with a foul smell at a family home and comes face to face with something sinister in their drain.