30/07/2014 BBC Channel Islands News

First look at the morning papers on the BBC News Channel in just is a

Channel Island customers have criticised local landline

providers in a survey asking them to rate their experience.

In Jersey more than half of JT customers are unhappy, whild

in Guernsey a third said thdy'd switch from Sure given the chance.

Jen Smith and Mike Wilkins have the ddtails.

When you've got a problem whth your home phone in Jersey,

this is where your call ends up ` JT's contact centre .

A survey by the competition regulator found more than h`lf were

Almost two`thirds were unhappy with the customer service.

And nearly two`thirds would change their fixed line provider

The head of JT admits something's wrong.

I wrote to customers in October I said, we are going to have problems

with the billing system. I dxplain to people why it was necess`ry, and

I asked customers to bear whth us. I would like to thank customers who

have stayed with us through a difficult period.

And there are plenty of people who want to be he`rd.

Some people are saying bills are slow to arrive, it's hard to get

through to operators and contracts are confusing.

Mike, what was the outcome of the survey in Guernsey?

Well, for the island's only provider of fixed lines, Sure,

More than half said they were happy with the quality of sdrvice.

But more than a third said they d switch to another provider

if there were other companids offering the service on isl`nd.

Sure says the survey's sample size doesn't reflect how the majority

Whilst the results are more favourable, there is more work to be

done. The thing about being dependent survey, 1% of the

population is not indicativd of the general feeling of our population

base. There is no choice for customers

in the Channel Islands, there's only one landline provider

in Jersey and one in Guernsdy. The telecoms regulator says it plans

to introduce competition Children born in Guernsey

in future will get automatic rights to live there if they have ` locally

born parent and grandparent. The States agreed to

the changes today, in a busy day of debate, whhch also

rejected island`wide voting. Penny Elderfield joined me darlier

from Guernsey with the detahls. Firstly, island`wide voting, and you

can pretty much ignore everxthing That referendum they agreed to won't

be happening, and neither will any of the proposed

changes to the way we vote. The States chucked it all ott

in the end, deciding it was all too So it'll just be the status quo

come the next election in 2016. Getting onto population then,

what was decided? This was just a small part

of a massive piece of work looking at how to control the popul`tion

here, but it is a big changd. For the first time,

anyone born here who has a parent and grandparent that was also born

in Guernsey will get an automatic So, basically third

generation families. After that it gets

a bit more complicated. If only their parent is a pdrmanent

or qualified resident, that child would have to spend eight ydars here

before getting the same rights. And for families living

on the open market the child would One question that came up qtite a

few times today though was whether In order to control our poptlation,

we has to be able to say no. If we don't say no, we will get

overpopulated and that will be to the detriment of people livhng on

the island, and quality of life I want to protect those peopld.

As I said, this is all just part of a bigger piece of work to look

at who should be able to live in Guernsey, for how long, `nd

So now the work will start to look at putting that all into action

29 people are to lose their jobs at the Royal Bank of Scotland

It's part of the bank's attdmpt to streamline its business.

26 of the roles are from RBS in Jersey and three in Guernsey

Jersey?s care inquiry has qtestioned whether it was a good policx to send

children who needed looking after by the state to the equivaldnt

of family homes in the Sixthes, Seventies and Eighties.

They were hearing evidence from the current head of thd

Only one of six the homes m`naged to stay open, at least two were

closed down after the peopld running them were prosecuted.

The Channel Islands highest hopes for a medal at the

Commonwealth Games rest on Jersey's lawn bowls ladies pair

They played their last group matches today.

All Guernsey bowlers have exited the competition in the group st`ges

There's all to play for on the green.

Kelvingrove is one of the most dramatic settings

Surrounded by the art gallery and museum on one side,

and the grand Victorian building of Glasgow University on thd other,

it could be the perfect loc`tion for a moment in history.

But, will that dramatic moment belong to Jersey?

Today they played the last lot of the group matches to qualify

Jersey ladies pairs managed to do just that against a tough

It was a close match, we re`lly needed to win. We managed to get

through the group. What does it mean to you to get to the next stage

Obviously it means a lot to get through, now it is a straight

knockout, so we have to be `t our best.

And it's the best who will go through to

It's a long time since the last pressure on the island?s bowls teams

It's a long time since the last medal. Unfortunately it did not work

out in the first week. We got pipped in a couple of the games, so maybe

we can turn it around and go for a medal.

The time has now arrived here to see if lawn bowls will be

the sport to break Jersey's 24`year medal drought.

Well, Lindsey and Katie lost that game to table`toppers New Zdaland

18`13, but they finished second in their group and go through to the

Those matches start at 8:45 tomorrow morning.

In other news from Glasgow, Jersey's Zane Duquemin is through

to tomorrow's discus final, after throwing 57.26 meters

In table tennis, Guernsey's Alice Loveridge made it through to the

last 32 of the singles after beating Widaad Gukhool of Mauritius earlier,

but she's now out after loshng in straight sets to Canada's Mo Zhang.

And Guernsey badminton playdrs Gayle Lloyd and Elena Johnson are

out of their singles compethtions after losses this morning.

Better news for Jersey's Elhzabeth Cann though, who is through to

the last 16, following victory over Ruth Williams of Jamaica.

We will bring you a round`up of all the Commonwealth Games action

tomorrow evening at 6:30pm. Good night, now the weather forecast

Good evening. The cloud will increase overnight tonight, and

tomorrow will be rather clotdy with a small chance of a few passing

light showers. We are beginning to lose the area of high presstre, and

low pressure currently to the north of Ireland will gradually t`ke

charge of much of this corndr of Europe into the weekend. After a lot

of clear sky, it will cloud over, and towards dawn tomorrow morning,

it then maybe if you like showers. Tomorrow, cloudy at first, hf you

like showers. Into the afternoon, some breaks developing in the cloud

with temperatures reaching 09 or 20 degrees, and the winds mainly from

the West. Into the weekend, Friday will be generally cloudy with a

shower at times through the day with temperatures reaching 21 Celsius.

Very similar figures into the weekend, but Saturday will see more

frequent showers. In the morning, they could merge together to give

more persistent rain. Much of that will clear overnight, so by Sunday

it is a largely fine and drx day with the small chance of a few

passing showers. In a moment, the UK forecast. Good night.

heavy in the north of the region. 24-25

Hello again. Will it be happy campers or happy gardeners? You get

different responses when you mention rain at this time of the year. I

will try to remain neutral and talk of an increasing chance of showers

developing tomorrow. There'll be further mentions or rain for Friday

and over the weekend.