Browse content similar to 22/05/2013. Check below for episodes and series from the same categories and more!
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have spent a day inside a 11 call centre and we'll take your questions | :00:13. | :00:19. | |
direct to the very top. Also Anita is live from an A&E department to | :00:19. | :00:29. | |
:00:29. | :00:38. | ||
see how they're coping with Matt Baker. And Alex Jones. See if | :00:38. | :00:41. | |
you can guess who one of tonight's guest is from the way she describes | :00:41. | :00:49. | |
herself. She says she is a stand-up, available for nice, easy Joyceovers | :00:49. | :00:55. | |
and sit-down radio and telly work, author, actress and big-head. | :00:55. | :01:01. | |
welcome, Jenny Eclair. It's me. How lovely to be sitting down. Weigh | :01:01. | :01:07. | |
always like that. Thank you very much. Gorgeous you look. I love the | :01:07. | :01:12. | |
boots. They're very old and I managed to stick the glitter back | :01:12. | :01:17. | |
on, but they're serving me well. As long as I don't have to walk, I'm | :01:17. | :01:21. | |
fine. You'll sit down for a whole hour. What a treat. What a lovely | :01:21. | :01:26. | |
job you two have. We are very lucky. We don't move. We sit all the time. | :01:26. | :01:30. | |
You do also class yourself as a grumpy old woman. Proud to be | :01:30. | :01:36. | |
grumpy. Have you been today?I'm fine today, because I've taken my | :01:36. | :01:41. | |
HRT, so I'm passive today. I'm fine. I recommend it to any old bag over | :01:41. | :01:50. | |
50, I really do. I think it should be mandatory. It makes me jolly and | :01:50. | :01:53. | |
it's given me a bigger bust and you need an army of middle-aged women | :01:53. | :01:58. | |
chuckling down the street with big boobs jiggling around. What fun. | :01:58. | :02:04. | |
have remarkable energy this evening. I've had an afternoon nap. You are | :02:04. | :02:07. | |
in good company, because our other guest is certainly jolly. She | :02:07. | :02:13. | |
describes herself as writer, presenter, wife, mum, cat owner and | :02:13. | :02:17. | |
internationally acclaimed exotic dancer. Intriguing and slightly | :02:17. | :02:21. | |
misleading. Does she work with a snake? We don't know, because she | :02:21. | :02:26. | |
hasn't turned up. We need to add late to that. She's in traffic.It's | :02:26. | :02:30. | |
the lovely Fern Britain and we'll -- Fern Britton and we'll meet the | :02:31. | :02:35. | |
world famous photographer who started life as that. Look at this | :02:35. | :02:39. | |
little Beatle baby. It's Mary McCartney. Look at her. She is she | :02:39. | :02:45. | |
is in the green room. Also, we are giving the National Health Service a | :02:45. | :02:51. | |
health check. Anita is live at one of the biggest units in the UK. | :02:51. | :02:55. | |
have an audience of NHS workers from nurses to pharmacists and midwives | :02:55. | :02:59. | |
and I think everyone in between. Lovely to have you all with us. | :02:59. | :03:04. | |
Yeah. We'll be posing your questions to one of the top men at the NHS. | :03:04. | :03:08. | |
First, we are kicking off with the controversial new national health | :03:08. | :03:11. | |
phone line, 111, which has hardly been out of the headlines since it | :03:11. | :03:15. | |
was launched. We know it's worrying quite a few of you. Jenny Kleeman | :03:15. | :03:25. | |
has been behind the scenes to meet the people manning the phones. I | :03:25. | :03:29. | |
want to ask you a series of questions. We can organise a | :03:29. | :03:34. | |
district nurse. This is what modern non-emergency healthcare looks like. | :03:34. | :03:42. | |
I'm at this call centre in Dorset. There is a man on the phone. He's | :03:42. | :03:51. | |
84. Apparently they rang 999 this morning. What has happened? | :03:51. | :03:56. | |
patient wants to know where the call-back is from a district nurse. | :03:56. | :04:00. | |
They are waiting for a nurse to call. They're waiting to see when | :04:00. | :04:05. | |
the nurse will be around to them. I'm trying to find out. Here, staff | :04:05. | :04:10. | |
are on the front line, handling the calls of local people dialling 111. | :04:10. | :04:15. | |
Heard of it? It launched in England to a blaze of negative publicity | :04:15. | :04:18. | |
this year when a number of services couldn't cope with the volume of | :04:18. | :04:23. | |
calls. This centre was one of them. I've been an emergency care nurse | :04:23. | :04:27. | |
for 25 years, so I try not to panic, but clearly I was very concerned | :04:27. | :04:33. | |
that we weren't providing the sort of service that I would like for | :04:33. | :04:39. | |
myself, or indeed my relatives. was intended to replace the | :04:39. | :04:43. | |
out-of-hours GP service and NHS Direct by using one number that | :04:43. | :04:49. | |
could transfer you to the service you need 24/7. When we first went | :04:49. | :04:55. | |
live it was a huge challenge for the staff, because on some weekends we | :04:55. | :05:01. | |
saw 70% increase on predicted activity. We realised we needed to | :05:01. | :05:06. | |
move into recruitment fast. At its worst, callers were waiting up to 20 | :05:07. | :05:10. | |
minutes, when in fact they should be answered within 60 seconds. At this | :05:10. | :05:15. | |
call centre, run by the Ambulance Service, there's one paramedic and | :05:15. | :05:19. | |
one nurse assisting every six call advisers, who have all had at least | :05:19. | :05:24. | |
ten weeks' training. How many calls do you take a day? 30 to 40.How | :05:24. | :05:29. | |
long do you think you spent on each? It varies. Some calls can be three | :05:29. | :05:33. | |
minutes, four minutes. Some may be 20 minutes. It all depends on the | :05:33. | :05:38. | |
call. What sort of people call you? We might get a 14-year-old calling | :05:38. | :05:42. | |
because they've got severe period pains. We might get an 85-year-old | :05:42. | :05:45. | |
lady who has called because she has dropped her walking stick and he | :05:45. | :05:50. | |
needs someone to pop around to get up on a chair. We do take our time | :05:50. | :05:53. | |
with those patients, because although they might be loeBle, there | :05:53. | :05:57. | |
may be other -- lonely, there may be other reasons. It's better than | :05:57. | :06:01. | |
ringing 999 when they are clogging up a line that can be used for | :06:01. | :06:07. | |
life-saving purposes. Yes.Talking to the call handlers here, I'm | :06:07. | :06:10. | |
really surprised to learn about what they used to do before they came | :06:10. | :06:18. | |
here. One of them used to be a Butition, one of them ran a pub and | :06:18. | :06:22. | |
-- Butition and one of them ran a pub. It seems that people skills are | :06:22. | :06:27. | |
more important than medical experience. The 111 service is split | :06:27. | :06:31. | |
into 44 areas. It is run by a combination of public and private | :06:31. | :06:35. | |
providers. Some have face faced criticism for not employing enough | :06:35. | :06:40. | |
doctors and nurses. A call is through, a patient needs care in the | :06:40. | :06:50. | |
:06:50. | :06:50. | ||
home. Paramedic Dave is dispatched in a car, not an ambulance van, as | :06:50. | :06:54. | |
it's not an emergency. Older people, like the man we're on our way to see | :06:54. | :06:57. | |
now, might perhaps be missing those days when they have the same person | :06:57. | :07:03. | |
looking after them. I think now people do expect the fact that they | :07:03. | :07:06. | |
understand that their own GPs do need time away and actually that the | :07:06. | :07:16. | |
:07:16. | :07:18. | ||
same level of service that is provided is suitable. I would like | :07:18. | :07:22. | |
to take your blood pressure and temperature. They had dialled 999, | :07:22. | :07:28. | |
but were advised to ring 111 instead. I have thought 111 you hear | :07:28. | :07:32. | |
things that they take a long time and I was trying to hold him up and | :07:32. | :07:38. | |
I needed someone to come quickly. You were surprised? No, because they | :07:38. | :07:43. | |
had a bit of trouble. It was really slow and it wasn't working. But it | :07:43. | :07:49. | |
was working. For me, it was. Back at the centre, they've clocked up more | :07:49. | :07:53. | |
than 1,000 calls. Over 100 of which were deemed an emergency and the | :07:53. | :07:58. | |
rest handled by staff here. I've spent five hours seeing these people | :07:58. | :08:02. | |
work. The calls range from everything from toothache to | :08:02. | :08:06. | |
concussion, but while the service seems to have 111 under control, | :08:06. | :08:10. | |
seven sites are yet to go live and 11 others are put on hold until | :08:10. | :08:15. | |
managers are certain they can cope. The aim was to have consistent | :08:15. | :08:20. | |
non-emergency call-out service, but we are definitely not there yet. | :08:20. | :08:26. | |
Fern Britton has now arrived. sorry. She ran in. You've got tea. | :08:26. | :08:31. | |
Just in time, because you've called 111 before. I did. It started in | :08:31. | :08:39. | |
April. I had to phone 111 for family and it took forever for the phone to | :08:39. | :08:44. | |
answer. Then when I got through, they were very sweet and helpful, | :08:44. | :08:48. | |
but having gone through the exipT, she said, "I think you better go to | :08:48. | :08:53. | |
A&E." We went and then we got there and they went, "You could have gone | :08:53. | :08:59. | |
to the one nearest to you." Then in A&E they are in crisis. We are going | :08:59. | :09:03. | |
to discuss this this evening. Jenny, are you surprised that they only | :09:03. | :09:07. | |
have ten weeks' training? I could do it. I know everything about medical | :09:07. | :09:11. | |
stuff, because I'm a terrible internet hyperconnediac. You've done | :09:11. | :09:18. | |
a lot of research? So much. I'm quite hearty, apart from I have | :09:18. | :09:24. | |
mental wobbles. Are you rarely without pain? I'm a bit of a | :09:24. | :09:29. | |
physician. I've had bad backs and hips, but I've sorted that. I'm a | :09:29. | :09:36. | |
big one for trying things. It's pilates. If anyone says to me | :09:36. | :09:40. | |
they've got a back, I ask them if they've done it and if they say no, | :09:40. | :09:44. | |
I say, "I don't want to hear about it." They need three months of it. | :09:44. | :09:51. | |
You are right. You've got a point. You can put that to Dr Mark Porter. | :09:51. | :09:59. | |
I'll not waste his time going on. There is extra pressure on A&E | :09:59. | :10:03. | |
units, who are struggling with the huge rise in admissions. Senior | :10:03. | :10:07. | |
doctors confirmed this, saying they are experiencing toxic overcrowding | :10:07. | :10:10. | |
and that staff are suffering from what they call institutional | :10:10. | :10:16. | |
exhaustion. Anita is at Birmingham's Hartlands Hospital. How busy is | :10:16. | :10:22. | |
casualty this evening? I have to say, when we got here earlier it was | :10:22. | :10:26. | |
abnormally quiet, but within the last hour more people are starting | :10:26. | :10:29. | |
to come in. How long have you been here? About 45 minutes.Why are you | :10:30. | :10:36. | |
here? I had a bump on my head at the weekend. How did you do it?Drunken | :10:36. | :10:41. | |
dancing went wrong The symptoms have carried on so I was advised to come | :10:41. | :10:47. | |
back. How advised you?They told me to come back, buzz I have phoned NHS | :10:47. | :10:51. | |
Direct and seen a doctor and they advised to come here. Did you think | :10:51. | :10:54. | |
this morning that you should phone your GP and see your local doctor | :10:54. | :10:58. | |
first? That's what I've done. I phoned them and they told me to see | :10:58. | :11:01. | |
a doctor. I've seen the doctor and the doctor told me to come here. | :11:01. | :11:06. | |
This is it, this is your only option. Best of luck. Thank you. | :11:06. | :11:12. | |
We'll catch up with you later. Joe, why are you here? I got hit by a car | :11:12. | :11:18. | |
and I banged my arm and my son decided I needed it checked. It's | :11:18. | :11:24. | |
probably the right place to be. This ae and E here in Birmingham sees | :11:24. | :11:32. | |
about 120,000 admissions a year and -- this A&E here in Birmingham sees | :11:33. | :11:38. | |
about 120 admissions a year. Sarah is here now. How much people have | :11:38. | :11:44. | |
you seen? Many.How busy can it get We have had 109 on Monday. What | :11:44. | :11:47. | |
sorts of things do you see? Everything really from road traffic | :11:47. | :11:53. | |
accidents. We see heart attacks and strokes. Absolutely everything. | :11:53. | :11:58. | |
Across the country and England there is a rise in admissions in A&E by | :11:58. | :12:03. | |
250,000. Adrian is a clinical lead here. How is that reflected here in | :12:03. | :12:08. | |
Birmingham? We see around 350 patients and to put that in context, | :12:08. | :12:11. | |
over the last ten years the numbers of patients coming here have | :12:11. | :12:15. | |
increased by 40,000 a year. That seems like a lot. How are you coping | :12:15. | :12:20. | |
with that? It's difficult. We find ourselves under greater pressure | :12:20. | :12:24. | |
over the winter period and the last winter it's been the most difficult | :12:24. | :12:27. | |
we have faced over last ten years. We know that you have very | :12:27. | :12:30. | |
hard-working staff. Are you overworked? I worry about the stress | :12:30. | :12:34. | |
for the staff. They are used to pressure, but the kind they've been | :12:34. | :12:44. | |
:12:44. | :12:45. | ||
facing and the workload over the last six months has been | :12:45. | :12:46. | |
unprecedented. Why is this happening? There's a combination. We | :12:46. | :12:47. | |
have an older and ageing population and we have more chronic illness in | :12:47. | :12:49. | |
the community. I think there is also a degree of confusion with regard | :12:49. | :12:52. | |
how to access emergency healthcare. The difficulty we have is from the | :12:52. | :12:55. | |
pressure point of view, it's decreasing the number of doctors and | :12:55. | :13:00. | |
nurses who want to work and that causes further problems. How many | :13:00. | :13:03. | |
patients are waiting here tonight will be seen within four hours? | :13:03. | :13:08. | |
We'll see all and prioritise them. We are concerned with safety first. | :13:08. | :13:11. | |
We'll hopefully see everybody within fours hours, but safety will come | :13:11. | :13:15. | |
first. Thank you. We are here throughout the show, so do catch up | :13:15. | :13:25. | |
:13:25. | :13:38. | ||
with me later on. As he was saying When people are older, they become | :13:38. | :13:43. | |
more dependent. When they fall over, they call for help and end up in | :13:43. | :13:48. | |
casualty often. There is an expectation also. About one-third | :13:48. | :13:53. | |
of people going to accident departments are going for problems | :13:53. | :13:58. | |
that can be sorted elsewhere. Sometimes it is something as simple | :13:58. | :14:04. | |
as athlete's foot, which they could manage themselves. People are | :14:04. | :14:09. | |
confused about the change in hours. They do not know who to telephone. | :14:09. | :14:15. | |
It is not the GPs, who do I call? I know, I will go down to the local | :14:15. | :14:20. | |
A&E unit and they will look after me. Would it make sense to have GPs | :14:20. | :14:26. | |
opened at the weekend and in the evening? There is a recession. | :14:26. | :14:31. | |
People are scared about losing jobs. They will not take time off. You | :14:31. | :14:38. | |
have to plan being ill. In two weeks' time! We operate up to 8pm | :14:38. | :14:46. | |
on a Monday and also to 630 in the evening. We try to have a walk-in | :14:46. | :14:51. | |
centre. Many of the departments will have GPs who are there. | :14:51. | :14:55. | |
You have been through the age of being the family doctor when you | :14:55. | :14:59. | |
work every hour. It was a lovely system we had more | :14:59. | :15:03. | |
than ten years ago, but you did your normal working week and an | :15:03. | :15:07. | |
extra 40 hours on top of the working week, often working through | :15:07. | :15:13. | |
the night, we have regulations for drivers, on a bad night, you might | :15:13. | :15:19. | |
sleep for an hour and then you are working again and you... We have | :15:19. | :15:24. | |
moved on from those days. We will have to make the system worked. It | :15:24. | :15:30. | |
is not going back to 48 hour shifts without sleep. If you have fully | :15:30. | :15:37. | |
trained doctors and flat the market, and you could run services almost | :15:37. | :15:44. | |
24 hours. -- flood the market. Look at midwives. They are trained all | :15:44. | :15:49. | |
the time, there is no money to employed them. It is down to money. | :15:49. | :15:54. | |
If you got the trained doctors working... The Health Secretary is | :15:54. | :15:59. | |
going to address these issues. What is he expected to say? | :15:59. | :16:06. | |
It looks like he will be looking at the GP area. The rumour is he will | :16:06. | :16:13. | |
appoint a Chief Inspector. I worry it will be more paperwork. We spend | :16:13. | :16:16. | |
an not have time ticking boxes. We spend a lot of time looking at a | :16:16. | :16:20. | |
computer rather than the patient. There are rumours he will go back | :16:20. | :16:26. | |
to the old system, something close to the system where there is GP | :16:26. | :16:30. | |
responsibility for after-hours. In some parts, it is run by private | :16:30. | :16:37. | |
companies, where I am it is GPs. I am not sure how it will work. Why | :16:37. | :16:47. | |
:16:47. | :16:48. | ||
worry about ending up within -- with a patchwork. If you had | :16:48. | :16:52. | |
surgeries at weekends, for people who are employed and do not take | :16:52. | :16:58. | |
time off, what if they pay �20? should be free at the point of | :16:58. | :17:02. | |
service. It is ridiculous to take half the day after have a blood | :17:02. | :17:06. | |
pressure test that the computer says you need so I can tick the box | :17:06. | :17:11. | |
and when you are not well you cannot get in. That needs to be | :17:11. | :17:19. | |
addressed. We cannot pick arm... There are different tentacles. | :17:19. | :17:24. | |
We will be talking more about this. Soon, we will hear from Sir Bruce | :17:24. | :17:30. | |
Keogh, the medical director, on how he sees the future of the NHS. | :17:30. | :17:35. | |
We want to know if you have your own ideas on how health services | :17:35. | :17:42. | |
can be improved. We are going to print out your | :17:42. | :17:48. | |
ideas and take them directly to the office of Sir Bruce Keogh. If you | :17:48. | :17:55. | |
live in Scotland, Wales, Northern Ireland, are there lessons from | :17:55. | :18:00. | |
York Health Service the English system could take on board? -- from | :18:00. | :18:06. | |
your service. We will see you later. As if you do | :18:06. | :18:16. | |
:18:16. | :18:17. | ||
not have enough to do! That always happens. I have this problem... | :18:17. | :18:22. | |
Fern Britton has written a novel set in Cornwall. She writes about | :18:22. | :18:27. | |
sandy beaches and fishing boats. But there is a blot on the | :18:27. | :18:37. | |
:18:37. | :18:37. | ||
landscape. There are too many of them. They | :18:37. | :18:43. | |
are all over the place. They look ugly. People say they do not make | :18:43. | :18:51. | |
sense. They are confusing. This area has been signed and he invaded | :18:51. | :18:56. | |
by street signs. They are everywhere. The good news is that | :18:56. | :19:01. | |
the people who live here in Cornwall have had enough. They are | :19:01. | :19:08. | |
taking them down. I am joining those charged with removing the | :19:08. | :19:15. | |
clutter. This is crazy. There is no entry. But you have an extra No | :19:15. | :19:25. | |
:19:25. | :19:29. | ||
Entry sign in the bushes. It is absolutely ludicrous. When next? | :19:29. | :19:33. | |
They could use this as a witty signed for somebody selling cream | :19:33. | :19:42. | |
tea. That is another sign Don. The parish lies within an area of | :19:42. | :19:47. | |
outstanding natural beauty, and has 3500 people. It has almost 900 | :19:47. | :19:51. | |
street signs. It has been called the place in Britain with most road | :19:51. | :19:56. | |
signs. Councillors and residents lob beat the council to reduce the | :19:56. | :20:03. | |
signs. We are in a conservation area and it has an impact. There | :20:03. | :20:08. | |
are too many and drivers do not take any notice. By taking some a | :20:08. | :20:14. | |
way, drivers might be more careful. It is about making villagers better | :20:14. | :20:21. | |
for the people rather than cars. Peter is responsible for the | :20:21. | :20:27. | |
maintenance of signs in Cornwall. We are at a crossroads and there | :20:27. | :20:35. | |
are so many signs. They are often repeated. How did it get so bad? | :20:35. | :20:40. | |
When you put new signs in, you do not step back and asked if you need | :20:40. | :20:45. | |
it. What has been missing is we have a request for a signed and we | :20:45. | :20:55. | |
do not think too much about the overall impact. Are you allowed to | :20:55. | :21:05. | |
do that? We might get rid of that. They are there for a purpose. | :21:05. | :21:13. | |
you done landscape gardening? That was a fantastic job. Mr Smith from | :21:13. | :21:16. | |
the Campaign to Protect Rural England wants a reduction of signs | :21:16. | :21:20. | |
across the UK. If there are communities who think their town | :21:21. | :21:27. | |
has been overrun by a street signs, is there anything they can do? | :21:27. | :21:31. | |
could do a survey and work out how many signs there are in which St | :21:31. | :21:35. | |
and which Street is the worst. Perhaps signs do not make sense | :21:36. | :21:41. | |
because something has changed. They can work with their council to | :21:41. | :21:50. | |
prioritise taking the signs down. It has been hard work taking down | :21:50. | :21:55. | |
the road signs. By the end of the week, almost 200 will have been | :21:55. | :22:04. | |
removed. I can declare this corner at least officially rid of clutter. | :22:04. | :22:09. | |
That sign is an eyesore. Can you bring the grinder over here? There | :22:09. | :22:16. | |
is one left. Brilliant. We found this sign in | :22:16. | :22:26. | |
:22:26. | :22:29. | ||
Essex. The Secret Bunker! It is brilliant. | :22:29. | :22:34. | |
Your book is set in Cornwall. It is called Holiday Home. It is your | :22:34. | :22:44. | |
third. A extraordinary.Was it harder? The first, I was excited. | :22:44. | :22:49. | |
The second one I was encouraged by the success of the third -- of the | :22:49. | :22:54. | |
first, and by the third, I thought I have to do this again! Amazingly, | :22:54. | :22:59. | |
it has done all right. There are two sisters. How would you describe | :23:00. | :23:08. | |
it? I am interested in family dynamics. Families are bonkers. | :23:08. | :23:13. | |
Some families, you think they really are bonkers. And others you | :23:13. | :23:18. | |
think, they must think we are mad. Two sisters have fought all of | :23:18. | :23:25. | |
their lives. They have husbands and children. As children to their | :23:26. | :23:29. | |
parents, they go down every year to their parents' home in Cornwall. | :23:29. | :23:35. | |
The parents have to entertain them and they are difficult. It is that | :23:35. | :23:41. | |
dynamic. An old boyfriend they knew when they were teenagers comes back. | :23:41. | :23:46. | |
And the parents, who look as if they are normal, have the biggest | :23:46. | :23:52. | |
surprise of all. Is it autobiographical? Everybody says | :23:52. | :23:57. | |
that. I think the sisters army. One looks as if she is good, the other | :23:57. | :24:07. | |
:24:07. | :24:09. | ||
tough. And so it is that. You asked if it was your third because you do | :24:09. | :24:16. | |
not think you can handle a four. am so competitive. I asked, is the | :24:16. | :24:24. | |
short third?! I am also been you, so it is all right. You do not look | :24:24. | :24:34. | |
:24:34. | :24:34. | ||
it. I have written three novels. Life, Death And Vanilla Slices. | :24:34. | :24:42. | |
That is the latest. This is about my book! Hold on. The East is not a | :24:42. | :24:52. | |
comedy. It is dark and horrible.-- this is not. The first time you | :24:52. | :24:56. | |
write a book, it is a bit like climbing a mountain. You are | :24:56. | :25:06. | |
:25:06. | :25:07. | ||
excited. By the third, you know how hard it is. His it is really hard. | :25:07. | :25:17. | |
:25:17. | :25:18. | ||
I am writing the 4th one now. you sorted out the plot? It is | :25:18. | :25:27. | |
about a blonde comedian who wears glasses...! Know, it is not. | :25:27. | :25:36. | |
your husband read it? Of course not. His favourite book is the world | :25:36. | :25:42. | |
history of salt. He has read that three times. And confessions of a | :25:42. | :25:52. | |
:25:52. | :25:52. | ||
bacon juror. There is no room For him to read my books. -- curer. | :25:52. | :26:02. | |
:26:02. | :26:04. | ||
you feel pressure to make your books sexy? I do not. I do not | :26:04. | :26:10. | |
think it would sit well with me. There is sex, it is not graphic. It | :26:10. | :26:20. | |
:26:20. | :26:21. | ||
is not even polite. It is average marital... Nothing! It is doing you | :26:21. | :26:31. | |
:26:31. | :26:34. | ||
good. You are enjoying life. We have not seen you since Strictly. | :26:34. | :26:44. | |
:26:44. | :26:49. | ||
It is fantastic. Here is that?! do a lot a cycling. That is my new | :26:49. | :26:58. | |
racing bike. I am just about to go on a journey from Estonia to Russia. | :26:58. | :27:06. | |
That was a very cold day! I think the journey is almost 500 | :27:06. | :27:15. | |
kilometres. It is for a brilliant charity. The genesis Research Trust. | :27:15. | :27:23. | |
From Estonia, to Russia? I am trying to get my Russian visa, | :27:23. | :27:33. | |
:27:33. | :27:34. | ||
which is hard. Maybe you will not get it and you will not have to go! | :27:34. | :27:40. | |
We wish you all the best. Holiday Home is out now. Number four in the | :27:40. | :27:44. | |
bestseller chart. Judy Garland was one of the undisputed Hollywood | :27:44. | :27:50. | |
greats. She had her share of tragedy. This is Gyles Brandreth on | :27:50. | :28:00. | |
how her final years in Britain proved a sad end. | :28:00. | :28:05. | |
Life in Judy Garland, the child star, had changed dramatically by | :28:05. | :28:10. | |
1968. Aged 46, she was in debt, underweight and desperate to | :28:10. | :28:16. | |
relaunch her career. She decided to move to the place she felt people | :28:16. | :28:20. | |
understood her best. Having spent her life in Hollywood, she accepted | :28:20. | :28:26. | |
an invitation to come to London to perform at the Talk of the town at | :28:26. | :28:31. | |
the London Hippodrome. She had a long association with London. Her | :28:31. | :28:38. | |
international fan club was established here. How do you enjoy | :28:38. | :28:46. | |
working in this country? I enjoy it very much. I like making films here. | :28:46. | :28:53. | |
This is the King's Road, Chelsea, a part of town. She loved it in | :28:53. | :29:00. | |
London, she loved the people, even the weather. But 30 years of | :29:00. | :29:04. | |
performing had taken their toll. This woman worked with the producer | :29:04. | :29:14. | |
:29:14. | :29:23. | ||
Judy. Everybody who walked on the stage that night went wow. When it | :29:23. | :29:29. | |
came to Judy's shows the wow factor was missing. There were tremendous | :29:29. | :29:34. | |
amounts of evenings when she turned up very late, I mean one or two | :29:34. | :29:39. | |
hours. They threw bread rolls. Absolutely. It was a really | :29:39. | :29:43. | |
difficult few weeks and there were some nights when she didn't go on at | :29:43. | :29:48. | |
all. There wasn't just drama in her public life. Some weeks earlier she | :29:48. | :29:53. | |
had got together with US nightclub managing Mickey Deans at a Christmas | :29:53. | :29:56. | |
party. By the end of that evening they had decided to get married. Now | :29:57. | :30:02. | |
London would be the venue for her fifth wedding. She was married here | :30:02. | :30:06. | |
at Chelsea Register Office and the reception took place along the way | :30:06. | :30:12. | |
in pick lilly. Albert Finney, Betty Davies, they were all on the | :30:12. | :30:22. | |
:30:22. | :30:26. | ||
invitation lift, but none came. The journalist Clive had been invited to | :30:26. | :30:32. | |
the wedding. What happened? whole of London and its wife were | :30:32. | :30:38. | |
invited and none of them showed. The only celebrity who was there was | :30:38. | :30:44. | |
Jonny Rae. This footage shows with a handful of guests and her health | :30:44. | :30:49. | |
deteriorating, the wedding was a sad affair. When I arrived there were | :30:49. | :30:55. | |
all the waiters standing with the cloths over their arms and bottles | :30:55. | :31:02. | |
of undrunk champagne. Hardly any guests. My one abiding memory is at | :31:02. | :31:07. | |
one point she went to the peen an know, just the two of them. There | :31:07. | :31:16. | |
was no-one there and Jonny started playing Until The Clouds Rolled By | :31:16. | :31:20. | |
and I thought, well, you've heard garland singing. It chokes me now | :31:21. | :31:25. | |
when I think about it. Once the season was over, Judy was out of | :31:25. | :31:31. | |
work. She had spent most of her life living in glamorous hotels, but now | :31:31. | :31:39. | |
she and Mickey moved here to a small mews house in Chelsea. What sort of | :31:39. | :31:43. | |
life was she leading in the flat? Very quiet life. People forget that | :31:43. | :31:48. | |
this is a night owl, so she would be very much sleeping during the day. | :31:48. | :31:51. | |
She had friends who would come around and they used to call it | :31:51. | :31:56. | |
babysitting Judy. She wanted company. She wanted security. | :31:56. | :32:01. | |
Something she had craved for such a long time. On the night of 21st | :32:01. | :32:05. | |
June, just three months after they'd married, neighbours reported an | :32:05. | :32:09. | |
argument between the pair. She was seen shouting in street, before | :32:09. | :32:12. | |
locking herself in the bathroom. The following morning she was found | :32:12. | :32:20. | |
dead. Like her final marriage, he death was record recorded at Chelsea | :32:20. | :32:27. | |
Registry Office. Her body had succumbed to prescription drugs | :32:27. | :32:33. | |
abuse. Her funeral was paid for by Frank Sinatra, who said Judy will | :32:33. | :32:38. | |
have a mystic survival in New York. She was the greatest, he said. It's | :32:38. | :32:43. | |
such a sad story. How fascinating to get all that interview and the place | :32:44. | :32:50. | |
where she lived. So sad. You know the actress, Tracey Bennett she had | :32:50. | :32:54. | |
a one-woman show called Under the Rainbow, but if she brings it out | :32:54. | :33:00. | |
again, everyone has to see it. Extraordinary. She is totally Judy. | :33:00. | :33:06. | |
You trained as an actress, Jenny? Yes. How did you go from that to | :33:06. | :33:13. | |
being a punk poet? I wasn't a very good actress. I'm of limited | :33:13. | :33:18. | |
talents. I've made the most of what I've got. I've pushed it. I was at | :33:18. | :33:23. | |
drama school. Did you go to drama school? But to learn how to be a | :33:23. | :33:29. | |
stage manager. I can run the theatre no problem. Or this studio. I cannot | :33:29. | :33:33. | |
run the studio. To be fair, you do fancy having a little dabble with | :33:33. | :33:37. | |
the acting world? You know, I've got to an age I'm fearless and what to | :33:37. | :33:45. | |
do everything. I don't want cycle. You don't. We could do a show?Shall | :33:45. | :33:50. | |
we, Private Lives? That means dancing. It means once of us is a -- | :33:50. | :33:57. | |
one of us is a man. Jenny, you are on tour with Eclairious. Hilarious | :33:57. | :34:04. | |
title! It didn't take me long. There I am, I'm so airbrushed. That's an | :34:04. | :34:10. | |
extraordinary picture. I did a gig in my home town of Lytham St Anne's | :34:10. | :34:13. | |
and my mother phoned me and said, "I'm concerned about this gig. I | :34:14. | :34:19. | |
don't think you'll get anybody there." Good support there. "There | :34:19. | :34:23. | |
are no posters of you in town." I got up there and all those Posters | :34:23. | :34:29. | |
all over town, she just didn't recognise me! I don't look anything | :34:29. | :34:34. | |
like that. Is it the surname she struggles with? It was a name that | :34:34. | :34:40. | |
was made up? I made it up when I was 17. It's a well-documented story | :34:40. | :34:44. | |
that I'm not sure if it's true any more. You know you tell it over and | :34:44. | :34:48. | |
over again and you think half way through it's an absolute lie. What | :34:48. | :34:54. | |
are you talking about? The fabled account is that I was pretending to | :34:54. | :35:01. | |
be French in a Blackpool nightclub and I said I was Jenny Eclair and | :35:01. | :35:06. | |
they said eclair like in the cake and I said yes. Mysterious. I didn't | :35:06. | :35:10. | |
French at school. I did German. There you go. It sounds exotic, | :35:10. | :35:16. | |
though. You were the first woman to win the Perrier Award in last | :35:16. | :35:22. | |
century. There were very few women doing it. It was much easier. | :35:22. | :35:27. | |
put yourself down. How has the act changed from then to Eclairious? | :35:27. | :35:33. | |
Well, I sit down more now. It's warmer. I don't think I'm so | :35:33. | :35:38. | |
desperate. There was a time early on in my career where I used to come on | :35:38. | :35:43. | |
screaming basically. I had to play some rough gigs. Everyone who was | :35:43. | :35:47. | |
around at the same time will say the same. The reason why comedy is so | :35:47. | :35:51. | |
much better now is that there are different platforms for people to | :35:51. | :35:55. | |
experiment with, so it doesn't have to be such a narrow band of stuff. | :35:55. | :35:58. | |
You can have all kinds of different kinds and that's so much healthier, | :35:58. | :36:02. | |
so I was performing in front of people that were horrible really. | :36:02. | :36:09. | |
They were the kind of people you wouldn't want to get into a lift | :36:09. | :36:15. | |
with. You were considered edgy.I was. And she swears, it's a woman | :36:15. | :36:20. | |
who swears. I know. You've got three top grumps of the week this week. | :36:20. | :36:26. | |
Give us one. We have made up a little list. This is the first one. | :36:26. | :36:34. | |
If I didn't - oh, stop now. I can't be doing with people who aren't | :36:34. | :36:37. | |
supportive of equal marriage. I'm not married myself. I'm not | :36:37. | :36:41. | |
interested in it all, but I cannot bear the idea of these dreadful | :36:41. | :36:44. | |
people saying that gay people can't get married. I can't stand it. It's | :36:44. | :36:51. | |
not going to effect your life in my way whatsoever. Shut up. Yes. We | :36:51. | :36:57. | |
don't live in that society. Cameron is wet. No, this is not right. I | :36:57. | :37:03. | |
agree. If you're not going along with it. I wonder what Fern's | :37:03. | :37:10. | |
husband will think of your last one. I think it's hilarious how mad for | :37:10. | :37:17. | |
bread we've got. It's Eclairious.It makes me mad how much money we are | :37:17. | :37:21. | |
now being persuaded to sprened on a loaf. The more middle class you are | :37:21. | :37:25. | |
the more peasant your bread. People are getting off on the fact there | :37:25. | :37:28. | |
are bits of stone and grit and hoR hoof in it and all this. And it's | :37:28. | :37:38. | |
from the land. Sour dough has been cooking for thousands of years. | :37:38. | :37:42. | |
you dropped it on your foot you would be ringing up 111. Everyone | :37:42. | :37:47. | |
wanted the softer and whiter bread and that was refined and it was the | :37:47. | :37:56. | |
best. Yes. What about your partner, because he collects model | :37:56. | :38:00. | |
battleships? I don't mind that. He's allowed. He doesn't have much | :38:00. | :38:06. | |
pleasure in life. We have got him a little present. It's HMS Belfast. | :38:06. | :38:13. | |
would absolutely love that. It's as dull as anything to me. He will be | :38:13. | :38:20. | |
excited about it. Feast your eyes on that. He can spend eyes on it. You | :38:20. | :38:24. | |
can see Jenny around the country in the next few weeks. Next stop, we | :38:24. | :38:29. | |
believe, is the Isle of Wight and then Inverness. That's on Sunday. | :38:29. | :38:33. | |
That needs bums on seats. Back to health. With so many issues | :38:34. | :38:40. | |
affecting the NHS at the moment, how do you get any real answers? We went | :38:40. | :38:45. | |
to the man in charge and Justin has given NHS England's top dog a | :38:45. | :38:53. | |
grilling on your behalf. Sir Bruce Keogh has the grand title of Direct | :38:53. | :38:59. | |
Director of NHS England. He manages a budget of around �95 billion. He's | :38:59. | :39:02. | |
responsible for patient safety and he sets the ambition for clinical | :39:02. | :39:07. | |
staff within the service. We thought he was the ideal person to quiz | :39:07. | :39:11. | |
about the future of the NHS, but I'm not going to be asking the | :39:11. | :39:16. | |
questions, you are. People who work across the NHS and patients and | :39:16. | :39:21. | |
their relatives have told us what to ask him. Bruce, a lot of people who | :39:21. | :39:26. | |
work in the NHS and people who are patients are anxious about the | :39:26. | :39:30. | |
changes the NHS is undergoing. have got a question from a nurse | :39:30. | :39:34. | |
Elaine Khan. I'm a nurse, looking after older people in hospital. | :39:34. | :39:38. | |
There aren't enough staff on elderly care wards compared to others. Why | :39:38. | :39:43. | |
not? One of the things that we are trying to do to make sure that that | :39:43. | :39:49. | |
doesn't happen is we are asking each and every hospital to check twice a | :39:49. | :39:52. | |
year that there are the appropriate number of people on each of the | :39:52. | :39:57. | |
wards in that organisation. Bruce, would you be happy to put an elderly | :39:57. | :40:03. | |
relative in an NHS hospital? Yes, I would. In fact, I have. I have an | :40:03. | :40:07. | |
elderly relative, who has been in an NHS hospital with serious dementia | :40:07. | :40:10. | |
and I have to say I was really impressed with the ways he's been | :40:10. | :40:13. | |
looked after and I would also say that nobody knew that he was a | :40:13. | :40:17. | |
relative of mine. I was going to ask you. Have you got health insurance? | :40:17. | :40:22. | |
No, I haven't. Would you use it?I think it would be quite wrong for me | :40:22. | :40:29. | |
as medical director to have medical insurance. Great question. I would | :40:29. | :40:39. | |
like to ask you a question raised by a breast cancer patient. She is | :40:39. | :40:44. | |
called Andrula. I've had breast cancer and I can't believe that | :40:44. | :40:48. | |
England's survival rates are less than the rest of Europe. How will it | :40:48. | :40:53. | |
change? We have extending the age range of the screening programme, | :40:53. | :40:56. | |
which will encompass over 400,000 more women and we are going to focus | :40:56. | :41:02. | |
on women who we believe are of a particularly high risk. Listen to | :41:02. | :41:07. | |
this, because this is from Philip Charlesworth and his hospital went | :41:07. | :41:11. | |
into hospital with breathing difficulties, but was placed on the | :41:11. | :41:15. | |
Liverpool care pathway, which has been interrupted as an effort to | :41:15. | :41:20. | |
deny care to terminally ill patients to ensure they die quickly. | :41:20. | :41:24. | |
father was on the pathway. I would like to know whether you think they | :41:24. | :41:28. | |
should be suspended while the review is taking place and if not, why not? | :41:28. | :41:35. | |
Would I would say to Philip is no. There have been a lot of unfair | :41:35. | :41:41. | |
accusations about the Liverpool care pathway that somehow or other | :41:41. | :41:46. | |
treatment is necessarily withheld or people aren't fed or watered | :41:46. | :41:51. | |
properly. This is simply not true. What the clinicians are trying to do | :41:51. | :41:57. | |
is to make people's last few days as comfortable as possible. My reading | :41:57. | :42:05. | |
of the Liverpool care pathway is that the doctors have the | :42:06. | :42:12. | |
discretion, along with the family to treat patients as both would seem | :42:12. | :42:18. | |
appropriate and compassionate and honest. Bruce, another issue that | :42:18. | :42:23. | |
has been brought to our attention is the amount of time that ambulances | :42:23. | :42:28. | |
are outside A&E departments. That concerned Andy Proctor. I can wait | :42:28. | :42:32. | |
at hospital for three hours queuing. What are you going to do to fix | :42:32. | :42:40. | |
this? Three to four-hour wait. It isn't acceptable, is it? Surely if | :42:40. | :42:44. | |
demand is going up you need to invest in departments in hospitals? | :42:44. | :42:48. | |
That's a matter for the boards of the hospitals to determine. It's not | :42:48. | :42:52. | |
always quite as simple as just putting more people on the front | :42:52. | :42:56. | |
door. All our surveys show that about 25% of patients in our | :42:56. | :42:59. | |
hospitals today don't need to be there. And that with better care at | :42:59. | :43:03. | |
home we can get the patients out of hospital much quicker. I want to ask | :43:03. | :43:07. | |
you a little more about the strain that A&E departments are under at | :43:07. | :43:12. | |
the moment. Here's a question from a junior doctor. I struggle to see how | :43:12. | :43:15. | |
cuts and savings can possibly balance with the increasing | :43:15. | :43:21. | |
expectation that the public have of the NHS and A&E. There's often an | :43:21. | :43:26. | |
assumption that better care must cost more. Yet, much of the evidence | :43:26. | :43:34. | |
shows that the opposite is true, that better care costs less. You do | :43:34. | :43:37. | |
a good operation on someone. There are fewer complications. They spend | :43:37. | :43:47. | |
:43:47. | :43:56. | ||
less time on the intensive care unit Does better care costs less? It can | :43:56. | :44:00. | |
do, but you have to spend more money to make sure you get that | :44:00. | :44:07. | |
level of care. If you deal with one problem, they get to be older and | :44:07. | :44:10. | |
develop new problems. That is part of the problem we have at the | :44:10. | :44:17. | |
moment. You cannot keep people well for ever. We have many messages on | :44:17. | :44:24. | |
the subject. We have not had solutions to the crisis. Natalie | :44:24. | :44:30. | |
wrote to say there was this gesture and we charge people who are drunk | :44:30. | :44:34. | |
and disorderly. What do you do with smokers, people who have injuries | :44:34. | :44:41. | |
skiing. Another says there is a minor ailment scheme in Scotland. | :44:41. | :44:46. | |
People can go to the chemist. There are similar schemes in the UK. A | :44:46. | :44:50. | |
midwife says the IT system should be changed so she can spend more | :44:51. | :45:00. | |
:45:01. | :45:01. | ||
time with her patients. One person lived in the Middle East where the | :45:01. | :45:05. | |
surgery would open till 10pm. That worked brilliantly. More people | :45:05. | :45:11. | |
getting in the evening. We will leave it there but we will have | :45:11. | :45:16. | |
time hopefully for some more later. We will be sending suggestions | :45:16. | :45:21. | |
directly to Sir Bruce Keogh. A lot of people are nodding, the | :45:21. | :45:28. | |
NHS workers. What do you think of the idea, civil servants in the | :45:28. | :45:31. | |
Department of Health, they should work within the NHS for one month | :45:31. | :45:37. | |
every year? They need to spend time on the ground. They need to see | :45:37. | :45:40. | |
challenges faced by staff to deliver care under difficult | :45:40. | :45:45. | |
circumstances. They need to see challenges faced by patients and | :45:45. | :45:50. | |
they should make policies based on what is actually going on at the | :45:50. | :46:00. | |
:46:00. | :46:01. | ||
grassroots level. Basically see it? Be a make decisions at remote sites. | :46:01. | :46:05. | |
We will be meeting Mary McCartney, who has followed in her mother's | :46:05. | :46:09. | |
footsteps by becoming a photographer of. Before that, the | :46:09. | :46:13. | |
story of another master of the camera who captured some of the | :46:13. | :46:16. | |
most poignant images in wartime Britain. | :46:16. | :46:21. | |
I am in Kent to find out about John Topham. A London policeman in the | :46:21. | :46:25. | |
Thirties who broke the rules while on the beat, taking pictures of | :46:25. | :46:30. | |
ordinary people doing ordinary things. When social issues were | :46:30. | :46:36. | |
being ignored, John Topham with a concealed camera, secretly captured | :46:36. | :46:42. | |
everyday life in the East End. There he photographed Mary Smith, | :46:42. | :46:49. | |
his first published picture. She woke Limehouse doctors -- dockers | :46:49. | :46:54. | |
by shooting peas at their windows. He sold the picture for �5 to the | :46:54. | :46:58. | |
Daily Mirror and that encouraged him to leave the force and set up | :46:58. | :47:03. | |
as a freelance. His daughter remembers a remarkable man. He was | :47:03. | :47:08. | |
a large man who had a soft side. It came out in the fact that some of | :47:08. | :47:14. | |
the pictures he took up showed his understanding of human life. He did | :47:14. | :47:21. | |
not like to take ordinary pictures. Just posed. He liked people to do | :47:21. | :47:31. | |
:47:31. | :47:31. | ||
something. He brought to notice what life was about. His camera | :47:31. | :47:36. | |
occasionally exposed life at the other end of the social scale. He | :47:36. | :47:40. | |
alone persuaded Winston Churchill to pose for this picture, showing | :47:40. | :47:45. | |
him the bandaged hand after a cigar accident. Winston Churchill did not | :47:45. | :47:49. | |
allow publication until after his death, because he thought it was | :47:49. | :47:55. | |
not a fitting image for a wartime Prime Minister. Alan Smith is | :47:55. | :48:04. | |
curating an exhibition of his pictures. The scrapbooks are | :48:04. | :48:10. | |
incredible. How would you describe his work? Most photographers want | :48:10. | :48:15. | |
the big shot, the big car crash, the big vitality. John was happy to | :48:15. | :48:22. | |
do things he saw around him. -- vitality. That picture records the | :48:22. | :48:27. | |
misery of a grandmother and six children in a hop pickers heart. | :48:27. | :48:37. | |
:48:37. | :48:38. | ||
John recorded it as it was. -- hut. Questions were asked in Parliament, | :48:38. | :48:41. | |
was this why we fought the Second World War, for children to be | :48:41. | :48:47. | |
brought up like this? Without doubt, the most memorable image is the | :48:47. | :48:52. | |
picture of the children in the trench. These children were | :48:52. | :48:56. | |
pictured sheltering after the Battle of Britain raged in the | :48:56. | :49:00. | |
skies of Kent. They took the picture and produced a leaflet that | :49:00. | :49:06. | |
was distributed in America and helps to bring the Americans in on | :49:06. | :49:12. | |
this side of the Allies. East End a Terry was one of the children. We | :49:12. | :49:17. | |
tracked him down and brought him back to the hop fields of Kent. | :49:17. | :49:22. | |
came down here and it was like a holiday. I lived in the east end. | :49:22. | :49:27. | |
If you live in the East End, and you see houses. But you come here, | :49:27. | :49:33. | |
and there were green fields, trees. It was wonderful. Do you remember | :49:33. | :49:39. | |
the picture being taken? It stands out in my mind. There was a sound. | :49:39. | :49:46. | |
I heard aeroplanes before. But it was a droning sound. My sister took | :49:46. | :49:50. | |
my hand and led me off. I asked where we were going and she said to | :49:50. | :49:57. | |
the trench. Somebody said look up there. I had not realised it would | :49:57. | :50:02. | |
be so well known. I have a granddaughter. My youngest. She | :50:02. | :50:11. | |
said they went to the War Museum. And she said I turned round to the | :50:11. | :50:15. | |
person I was with and said, that is my grandad. She said I don't think | :50:15. | :50:22. | |
he believed be. It was certainly his finest hour. His appetite for | :50:22. | :50:27. | |
the real never waned. After a spell in the RAF, his work took him to | :50:27. | :50:35. | |
Kent where he worked until his death, leaving thousands of images. | :50:35. | :50:39. | |
The fact we are talking about him 20 years after his death would | :50:39. | :50:45. | |
please him enormously. That was an amazing picture of the | :50:45. | :50:55. | |
:50:55. | :50:58. | ||
children. Mary McCartney is here. Your exhibition is at the Lowry in | :50:58. | :51:05. | |
Salford. It is called Developing. It is a combination of my work. | :51:06. | :51:13. | |
There is a room of radical women, celebrity, and well-known female | :51:13. | :51:23. | |
:51:23. | :51:30. | ||
subjects. It is radical. It is in Manchester. I will send you one. I | :51:30. | :51:37. | |
love Instagram. There is that. And there is a theatre in a Lowry. And | :51:37. | :51:41. | |
because of my backstage performance pictures with the Royal Ballet, | :51:41. | :51:51. | |
:51:51. | :51:52. | ||
there is that. And developing, my career, my interest. This is | :51:52. | :52:00. | |
fantastic. Did Helen Mirren choose the pose? That is one of my | :52:00. | :52:05. | |
favourites. I was thrown in at the deep end. It was my first | :52:05. | :52:15. | |
:52:15. | :52:17. | ||
professional photography sued. -- shoot. It was for a charity. You do | :52:17. | :52:24. | |
not see her looking like that of done. That is her necklace and that | :52:24. | :52:29. | |
is her blouse. I like the way the fingers are touching the pulse. And | :52:29. | :52:36. | |
the tattoo, which I wish I had asked about. I did not know she had | :52:36. | :52:46. | |
:52:46. | :52:46. | ||
a tattoo. She looks beautiful. long ago was that? 20 years ago. | :52:46. | :52:50. | |
It is hard to say how much you have learned in that time. How do you | :52:50. | :52:56. | |
manage to get the character a cross? What I have learned his | :52:56. | :53:00. | |
different techniques for different people and to assess the situation. | :53:00. | :53:04. | |
Meet someone, see how comfortable they are. Some people want to be | :53:05. | :53:09. | |
directed and some people will perform for me. I have a bag of | :53:09. | :53:15. | |
tricks. You have Gwyneth Paltrow, dressed as Madonna. Was that your | :53:15. | :53:24. | |
idea? This is part of why I like being a photographer. The adventure | :53:24. | :53:28. | |
of the situation. I got a phone call saying can you come to the | :53:28. | :53:33. | |
hotel room. Madonna was being inducted into the Hall of fame. | :53:33. | :53:38. | |
Gwyneth Paltrow was doing a video message to say congratulations | :53:38. | :53:47. | |
dressed as her. I went down there. They were already set up. Your | :53:47. | :53:53. | |
sister is in there. Stella is there, she was heavily pregnant. She was | :53:53. | :54:01. | |
hiding. That was one evening on holiday. She is wearing bowling | :54:01. | :54:10. | |
socks. You can buy them in the vending machine. We thought it | :54:10. | :54:17. | |
would be fun to do a mock shoot like a paparazzi. The Stella into | :54:17. | :54:25. | |
photography? -- is she into photography? We are. Because my | :54:25. | :54:29. | |
mother was a photographer we grew up taking pictures. We had | :54:29. | :54:34. | |
photography books in my house. your father? They met through | :54:34. | :54:39. | |
photography. She was here on assignment. It is a big part of | :54:39. | :54:44. | |
family life and I am influenced by her. She had a candid, relaxed | :54:44. | :54:50. | |
approach. Has being the daughter of well-known people been a help or a | :54:50. | :55:00. | |
:55:00. | :55:01. | ||
hindrance? It has been both. Recently, help I realised is not | :55:01. | :55:05. | |
being Mary McCartney, it is certain people I meet will instantly relax | :55:05. | :55:09. | |
with me for a photograph because they feel they can trust be more. | :55:09. | :55:15. | |
They do not think I am going to take a picture that will exploit. I | :55:15. | :55:21. | |
thought of that recently as being a benefit. We looked at them. They | :55:21. | :55:29. | |
are incredible. Ballet dancers are fascinating. I love them. They were | :55:29. | :55:34. | |
so open. They are still friends. It was getting the trust from them. It | :55:34. | :55:41. | |
was a dream project. Thanks for your time. The exhibition is at the | :55:41. | :55:46. | |
Lowry in Salford. Anita Rani is at Hartlands Hospital | :55:46. | :55:52. | |
in Birmingham. Other patients we saw, have they been seen, is it | :55:52. | :55:56. | |
less busy? One of them is being seen now. I | :55:56. | :56:04. | |
have moved into the minor injuries department. How is she doing? | :56:04. | :56:09. | |
think she will be fine. She has a minor head injury and a few | :56:09. | :56:19. | |
:56:19. | :56:20. | ||
symptoms of concussion. Good news. You are wearing your slippers. Why? | :56:20. | :56:27. | |
Head injury, I am confused! It is good news. She has concussion. Did | :56:27. | :56:33. | |
she need to be here today? Is she had an appointment with her GP, | :56:33. | :56:37. | |
most GPs would have examined her and said she was fine. Very few | :56:37. | :56:41. | |
people with head injuries have to come to hospital with those | :56:41. | :56:48. | |
symptoms. They might have saved her a trip. Good news. Since we have | :56:48. | :56:55. | |
been a, we have seen almost 30 people register. -- since we have | :56:55. | :57:00. | |
been here. It is very busy. We are with sister Sarah. You are changing | :57:00. | :57:07. | |
shifts. How long was yours? 12 and a half hours. You are working | :57:07. | :57:12. | |
through the night. Does it get busy? The it is different during | :57:12. | :57:19. | |
the night. People are rushing. They feel anxious because it is night | :57:19. | :57:23. | |
time and they do not know what to do. The cover is slightly different | :57:23. | :57:30. | |
overnight. We have fewer doctors around. You had 109 patients on | :57:30. | :57:40. | |
Monday. It is getting busier. What would make your life easier? More | :57:40. | :57:45. | |
to see patients and exit routes, more beds and more people attending | :57:45. | :57:50. | |
GPs' surgeries. The same thing. We seem to be able to manage the | :57:50. | :57:56. | |
patients, but it is moving them on to a place where they need care. | :57:56. | :58:03. | |
Enjoy your evening. Good luck for your shift. That is it from us. | :58:03. | :58:09. | |
Dr Mark Porter is back with suggestions. One said keep calm and | :58:09. | :58:15. | |
privatise the lot. Jo-Ann said we have to buy food at home, why not | :58:15. | :58:20. | |
charge for it in hospital? Another said about appointments in the | :58:20. | :58:24. | |
evening. Why is no one talking about the increase in population? | :58:24. | :58:27. | |
Because it does not explain the number of people we are seeing. | :58:27. | :58:34. | |
Another asks why 10 doctors cannot work at a motor in a practice, so | :58:34. | :58:40. | |
they work evenings and weekends. have this picture. She would like | :58:40. | :58:46. | |
to thank everybody after her spinal operation. We will print out the | :58:46. | :58:49. |