26/10/2015 The One Show


26/10/2015

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Transcript


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Hello and welcome to the One Show with Matt Baker.

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And my Monday co-host, Angellica Bell.

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after a weekend of worrying revelations -

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we'll be getting the latest on the Talk Talk hacking scandal with

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And meeting a couple who've already been affected financially

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by the companies' apparent lack of cyber security.

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And on the day the new Bond movie 'Spectre' opens

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in cinemas across the country, Frank Gardner's was granted exclusive

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access behind the scenes of MI6, to find out what being a real-life

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intelligence officer is actually like.

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And tonight's guest is no stranger to the shadowy world

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Two nights guest has updated Sherlock Holmes and Doctor Who.

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You have seen it? I'm actually a member of Spectre neuralgia see it

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early. It's fantastic. -- Spectre and Euro Lal do see it early. That

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says a lot. You're talking Bond in Premium Bond,

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on Wednesday on BBC Four - Yes, we just have a fantastic time,

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soaking in a bar, as if we were talking in a bar, really, about all

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the James Bond films. We have spoken about you reinventing these

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classics, like Doctor Who, but is it a tricky one with James Bond, are

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you a Roger Moore fan? My favourite is on Her Majesty 's Secret Service,

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not the best, but my favourite, and I think Sean Connery Isil with going

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to be the best, he's the original. -- shawl calorie is always going to

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be the best. It depends what mid-July in.

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Someone said Daniel Craig's James Bond has come out of the 9/11

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world, but now we need a raised eyebrow, and Spectre, it is the

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first Daniel Craig to have more of a light touch. Within the darkness

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there is a nice light touch. If you're into your family, you cannot

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beat a bit of Roger Moore, of course.

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The latest 007 movie out today we're guaranteed a cocktail of car chases,

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But what's the reality of the secret service that keeps our nation safe?

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We were offered an exceptionally rare chance to go

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And dug up some incredible intelligence.

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Britain's intelligence chief says there has never been a more convex

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array of threats that the country is facing, so who's job is it to go

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overseas and recruit those agents to try and steal the secrets that help

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keep Britain safe? That would be the job of the intelligence services,

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headquartered at Vauxhall, better known as MI6. MI6 is famous as the

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home of James Bond, but this of course is misleading, it is not what

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Her Majesty secret intelligence service actually does. You got a

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secret, something you can't tell anyone. So how do we separate fact

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from fiction? In order to help, we have managed to secure an exclusive

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interview with two serving intelligence officers and to

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persuade them to come out of the shadows we have had to agree to

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disguise their faces and voices. This is an office in their --

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officer in their 30s, and this is one called Kirsty. Is it hard having

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a secret life? I'm really glad that you said I seem like a rule --

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normal person, because we are all normal people. We sign up to live a

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life where we tell people not where we work, and most people live that

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cover story for the rest of their career. What does the modern job

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entail? The first step is establishing what questions we need

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answers do and that is about speaking to ministers and

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individuals at Whitehall whose job is to make sure that the UK remain

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safe. And then the job is to target the people with access to the secret

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intelligence, to approach them securely and then obtain the secrets

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for the benefit of the UK. The intelligence is then analysed by a

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report officer it is sent on. -- before it is sent on. How'd you

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persuade people to do difficult dangerous jobs for Britain when it

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is not their country? It is a combination of things, one thing

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I've seen in my career, people recognise that the UK is a force for

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good in the world... Not always. Sure, the thing that underpins

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this, these individuals willingly enter a relationship passing

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information ship to the United Kingdom and the -- passing

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information to the United Kingdom and the reason for this is complex.

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You cannot be expected to keep this completely to yourself if you work

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for MI6? Who can you tell? We can tell our closest family members, our

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parents and partners. How much can you tell them? We can tell them

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where we work, but not any operational detail. It must be fun,

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pretending to be something that you're not. Do you say, I'm a

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professor of ergonomics? Absolutely, it's theatre, and this allows you to

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engage your more flamboyant side and this is one of the most fun parts of

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the job. Are you licensed to kill? No. Nobody is licensed to kill?

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There is no 00 prefix? Absolutely not, the mythology around espionage

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is excreted in array terrain -- extraordinary misleading and the

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methods used by 007 are the antithesis of what we do. Just about

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spy -- every spy film we have seen is full of gadgets, do you have them

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question not in Fleming would be surprised at the technology we have.

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Have you designed any weapons? We have stopped short of designing

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anything which will hurt humans, and nothing like exploding pens. Is it

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dangerous work? It would be untrue to say that none of our work is free

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of danger, of course. There are challenges which cause your heart to

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skip a beat from time to time. Such as? Meeting individuals and gauging

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how they respond in unfamiliar environments. Some people think that

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MI6 is operating outside the law, what reassurance can you give people

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that it up a within the law? -- that it operates. Everything we do and

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here's to the law. We are not like James Bond, and the fact that we

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need to make sure that we continue operating in the shadows means that

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we would not dream of having anybody like James Bond in our organisation.

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STUDIO: Wow. They would say that. Frank is looking like James Bond, I

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have to say. One does 1's best. The sacrifices I have to make. Let's

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talk about the make-up of MI6, you have the agents and the officers.

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This is the big misnomer, people talk about James Bond being a secret

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agent, but no, the people inside MI6, they are intelligence officers

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and they run agents, the agents are the people overseas, inside

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organisations and countries who they get to steal the secrets for them,

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they run those agents, and what we learned, in his interview, which was

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very interesting, there are three streams of people, all sorts of

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technicians and GCHQ linkups, but you have got the reports officers,

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the people that go to Whitehall and say, what do you need to know? They

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go to the target is, who say, who can give us this information? And

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they say, this guy, they would know this, let's get somebody, let's get

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an agent in front of them, and then you get the agent runner to try and

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run that agent. It is more complex? But what else to Jew find out? One

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of the things that they really emphasise, the brave rethink, -- the

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brave rethink, when you are overseas, you are on an embassy and

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you have diplomatic cover -- the bravery thing. They said, actually,

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there are things which are risky for them, and the people that really

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take the risk, they are the agents themselves, because, imagine if they

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are recruiting an agency in Syria or Isis or inside Iran, these are my

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examples, not theirs, but if that person is caught, it will not end

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well for them, so imagine the persuasive power that somebody

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needs. It is fascinating meeting a real-life agent runner, because I'm

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thinking, I wonder what kind of conversations he must of had to

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persuade someone to put their life on the line, to pass secrets to

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someone else's country, I don't know if that was the money or they love

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Britain or they hate their own country. Who knows? When you were

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listing to what they were saying, Mark, from a writer's perspective,

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the reality is disappointing? I don't believe them for a moment. Of

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course they would say they do not need a licence to kill, and I think

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the whole thing at Vauxhall is a great facade, they should be

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underground. It should be a marvellous place which goes 12 miles

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into the underground. Of course, the mundane reality, that's the point,

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they are very brave people, of course, as Frank says, when they are

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on the front line, there is no heroics but that is wide we like spy

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films, they are bigger than life -- that is why. The real thing would be

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terrifying. Mark, Sherlock is back. Yes, New Year's Day, we have a

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special, the abominable bride, on BBC One and in cinemas, a simulcast.

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Looking into the New Year? We have three more next spring. I've been

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writing today. You have wrenched me from your desk. I have to ask this,

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the pressure that comes with sitting down to write Sherlock, how many

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pages? About two sentences. LAUGHTER I've rewritten a lot of work today,

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and I was having a good laugh. Can you give us a word that you wrote?

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Sherlock! LAUGHTER For those who don't know

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the Rickshaw Challenge is back for 2015 and a couple of weeks ago

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we met this years six brave riders. And in just under 2 weeks time Matt

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and team Rickshaw will be leaving Land's End and heading for the

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East End, a journey of almost 500 Lucy is brilliant, she has so much

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energy, before we meet her, he's a message from Bruce Forsyth. Very

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good to team rickshaw, you have done so much work every year, and I know

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that you will raise a lot of money for Children In Need. I'm training

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for the biggest challenge of my life. The rickshaw challenge. I have

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cerebral palsy but I live with it and I get on with it, and I'm not

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bothered by it. Come on, ma'am. We are training together for the

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rickshaw challenge. It is a really exciting challenge. The whole

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family, and extended family, we will be rooting for her. Even though they

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were born at 36 weeks, which is quite a good week for twins, Lucy

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had not grown from 28 weeks and when she was born she was just ?2 and 11

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ounces. No one said the words cerebral palsy at that point. When

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she was eight months old, we went to the doctors and said we were

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concerned about her development. James was able to do much more than

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Lucy and the gap was widening. We still had not realised how deaf she

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was at that point. She was using sign language. She was quite clearly

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learning to read lips and she clearly did that under her own

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steam. You could see that she was very bright but she couldn't speak

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of those muscles did not work. They said that I would never walk

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and never talk. But look at me now. We laugh about it now because she

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literally doesn't stop talking. I never shut up! Once you have met

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Lucy, you never forget her. She lights up the place. You certainly

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know when she is there. The doctor gave me a pill dashed if a doctor

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gave me a pill to cure my disability, I would spit it out.

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Even though it gets me down a little bit when I can't do stuff, I think

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if you took it completely away, I would not be me. The youth Project

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is what has brought Lucy to this position with the rickshaw

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challenge. She is very confident there and she thoroughly enjoys it.

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Last year, I did my Duke of Edinburgh, and this year I am doing

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my silver Duke of Edinburgh. She has got a get up and go attitude.

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Nothing called her back. She likes to push yourself. And she shows that

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to the other young people in here as well. So they have a go as well. It

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takes a huge amount of effort to do it but is actually quite good, to

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try to push myself. It is the biggest challenge I have ever done.

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She is stubborn and strong as an ox. I think she will have the philosophy

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that she doesn't want to let anyone down. She will not give up. The

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furthest I have cycled is six miles. Not nearly enough yet! Lucy changed

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our lives in a really good way. We are so proud of her. I love that. I

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want Lucy to be my friend. There are more riders to come.

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Honestly. You will be meeting all the other riders in the coming

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weeks. Mark, you are from the same neck of the woods as Lucy. Would you

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mind giving everyone the details in your best north-east accent?

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To donate ?5 to Children in Need, text the word 'Team' to 70705, Or

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Very good. I will go back to my normal voice now!

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Texts will cost your donation - plus your standard network message

:18:25.:18:26.

All of your donation will go to Children in Need.

:18:27.:18:29.

You must be 16 or over - and please ask for the bill payer's permission.

:18:30.:18:33.

For more information and full terms and conditions go to

:18:34.:18:35.

where you can also donate online if you want to give a different amount.

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The lines are open now, so please get on your phone and start texting.

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Donate if you can. Mark, you are very busy man and you have been

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involved in an exciting project. Making movies for radio. How does

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this work? Radio 4 did a couple of lost Harold Pinter screenplays this

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year, undiscovered, unmade films. And the producer got in touch with

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me and said he had found a lost Hitchcock. I am a huge fan of

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Hitchcock. And I had heard of this film years ago, it is called The

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Blind Man and the premise was that James Stewart was going to play this

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blind jazz pianist who had an eye transplant and when he wakes up he

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realises he knows that the eyes are from a murder victim and he knows

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who the killer was. And the reason it didn't happen is that it was set

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partly in Disneyland and Walt Disney refused permission. So the film

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never happened. But I thought it was an idea. It was in a book called the

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greatest films ever made and I remember thinking, I can see that

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film. I imagine it looks like vertigo, like North by Northwest,

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and then to my ex punishment I was told that the writer of North by

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Northwest had written a screenplay, three quarters of a screenplay for

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it, and abandoned it. And he asked me to direct it for radio. So I have

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done it with Hugh Laurie and Rebecca Front and Kelly Burke. And it has

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been a joy. I have tried to make it feel as authentic as possible. There

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is a brilliant score, like Bernard Herrmann score. I want it to slot in

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between Psycho and the Birds. The way you do it for radio is to

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essentially make the stage direction into narration. Because it is

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Hitchcock, rather than having a neutral narrator figure, I thought

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we had to get Hitchcock. So I got Pietersen Ivanovic to do, good

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afternoon, ladies and gentlemen. -- 10p neck. You said he is in it and

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it is narrated by Peter Seraphinovicz. I think we should

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have a listen. Larry steers directly at Mr Whitehead. She stares back.

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And she shudders. -- Larry steers directly. It is really atmospheric!

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That concept of movies on the radio, you close your eyes and the

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world you can create around you... It is interesting because more than

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radio plays or not this long. 90 minutes, full length film. -- most

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radio plays are not this long. But once you get into the style of it,

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it is quite addictive. There is also heart of darkness, the unmade Orson

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Welles film, and Arthur Miller's the hook. It is an interesting thing to

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find. And it is just a joy for me. And an enjoyable thing, to sit down

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and shut off the sound. Good afternoon.

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'Unmade Movies' continues with 'The Blind Man' on Radio 4 at 2:30

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Four million Talk Talk customers have had

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an anxious couple of days wondering if their personal details are now

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And this isn't the first time Talk Talk have been the target

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of cyber criminals - Dan Donnelly went to 'Burry Port' in South Wales

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to meet a couple for whom this all sounds a bit too familiar.

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Nowadays, all of us should be on the lookout for data thieves targeting

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our personal information. But a company -- are the companies that

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hold our information doing enough to keep our private details safe from

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scammers? Not according to the customers of Talk Talk. The company

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was hit by major cyber attack last week in which hackers may have

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accessed account details. And it is not the first time the security of

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their customers have been compromised. For the past year,

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scammers have been targeting customers over and over again after

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stealing the personal details straight from Talk Talk's files.

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Earlier this year, Dave and his wife took a call from someone claiming to

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be from the internet service provider, talk talk. Dave has a

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serious health condition that affects his memory and his speech. I

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asked him on is this a scam? And he reassured me that the phone call was

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being monitored. He gave me my account number. He knew how long I

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had been with Talk Talk. I was totally convinced, totally

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convinced. But the caller was a scammer. Having told David that

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there was a problem with his broadband, he convinced him to

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download some software allowing him to access his computer. He then used

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his remote access to get into Dave's bank account, stealing nearly

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?4000. Having tricked the day of into parting with an authorisation

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code allowing the bank transfer to happen. I feel so upset. It has set

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me back to three years. -- two or three years. Sometimes he just sits

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there and he can't believe what has happened. And yet he is so careful.

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But no matter how careful they've was, this particular gang of

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scammers were always going to be one step ahead. What Dave did not know

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at the time was that Talk Talk, as a company, had been hit by a major

:24:47.:24:53.

data theft. Thousands of customers' personal details had simply been

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spirited away. It is not the information had been stolen at the

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end of 2014 from a third-party call centre based in India and used by

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Talk Talk. But computer security analyst, Graham Clooney, believes

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that talk talk should have done more to protect other customers affected.

:25:14.:25:19.

Frankly, they goofed. The buck has to stop somewhere. Even if Talk Talk

:25:20.:25:23.

trusted another company, the users, the customers trusted them with the

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information and they expected them to make sure that any company they

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were dealing with was protecting the data. The end result is that the

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customers have suffered badly. Those that we have spoken to insist that

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the only fell for the scam because the thieves already had their

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account details, so why should they suffer for the failure of the firm

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to protect the personal information? There is no doubt that a key part of

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the arsenal of munitions which the scammers were able to use against

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the innocent victims was facilitated by the data they stole from Talk

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Talk. If they had never had the data, the scams would never have

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happened. Customers were also hit by a data breach in August when another

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major hack, this time of Carrefour wing -- Carphone Warehouse, hit

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nearly half a million customers. A third cyber attack last week saw the

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website go down amid fears that cybercriminals were again trying to

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get into the files. The Metropolitan Police are investigating the latest

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attack. In a statement, Talk Talk say that they believe any credit

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card details taken are not enough on their own to allow criminals to take

:26:40.:26:43.

money directly from customers. It added that in Dave and Rita's case,

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last year's data theft only saw a limited amount of information

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taken, which did not include bank account details. They say that they

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did warn customers of the scam and informed them of the suspicious

:26:57.:27:00.

activity to look out for. They say that they are sorry that some

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customers have been scammed. There are a lot of people out there and it

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is heartbreaking to think that it is still going on.

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Understandably, this has been a traumatic and emotional time for

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this family. Will they ever get back the money? Sadly, they want because

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the reason is that David gave information that the scammers did

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not have back to them. They came to him looking for access to his bank

:27:29.:27:32.

account and those details had not been stolen by the scammers. Because

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he gave them that information, his bank say that they are not liable to

:27:39.:27:41.

pay any compensation for the money he lost. Talk Talk say that they are

:27:42.:27:47.

not liable because the bank details were not stolen from them. As a

:27:48.:27:50.

result, they are stuck in a difficult position and the financial

:27:51.:27:54.

ombudsman has sided with the bank. That was a year ago. Onto the case

:27:55.:27:59.

that Dan was talking about at the end of the film, the recent cyber

:28:00.:28:03.

attack, and has been some breaking news while we have been on? Even

:28:04.:28:08.

today, there was a huge amount of activity going on. The share price

:28:09.:28:13.

has dropped by 12%, compounding last week's losses. We have had MPs

:28:14.:28:17.

announcing there will be an enquiry into what has gone wrong. In the

:28:18.:28:22.

last 15 minutes, breaking news, a 15-year-old boy has been arrested in

:28:23.:28:26.

County Antrim as part of a joint operation between the police service

:28:27.:28:29.

of Northern Ireland and the cyber crime unit of the Metropolitan

:28:30.:28:32.

Police and currently an address is being searched. He has been taken

:28:33.:28:37.

into custody. Thank you very much indeed. That is it for today.

:28:38.:28:42.

'Unmade Movies' concludes this Saturdays on Radio 4,

:28:43.:28:46.

and you can catch up on other episodes on the iPlayer Radio app.

:28:47.:28:50.

Tomorrow, Nigella Lawson will be here and making us all very hungry.

:28:51.:28:59.

I want to be here, I will be doing the gymnastics in Glasgow. --

:29:00.:29:00.

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