26/10/2015 The One Show

Hello and welcome to the One Show with Matt Baker.

And my Monday co-host, Angellica Bell.

after a weekend of worrying revelations -

we'll be getting the latest on the Talk Talk hacking scandal with

And meeting a couple who've already been affected financially

by the companies' apparent lack of cyber security.

And on the day the new Bond movie 'Spectre' opens

in cinemas across the country, Frank Gardner's was granted exclusive

access behind the scenes of MI6, to find out what being a real-life

intelligence officer is actually like.

And tonight's guest is no stranger to the shadowy world

Two nights guest has updated Sherlock Holmes and Doctor Who.

You have seen it? I'm actually a member of Spectre neuralgia see it

early. It's fantastic. -- Spectre and Euro Lal do see it early. That

says a lot. You're talking Bond in Premium Bond,

on Wednesday on BBC Four - Yes, we just have a fantastic time,

soaking in a bar, as if we were talking in a bar, really, about all

the James Bond films. We have spoken about you reinventing these

classics, like Doctor Who, but is it a tricky one with James Bond, are

you a Roger Moore fan? My favourite is on Her Majesty 's Secret Service,

not the best, but my favourite, and I think Sean Connery Isil with going

to be the best, he's the original. -- shawl calorie is always going to

be the best. It depends what mid-July in.

Someone said Daniel Craig's James Bond has come out of the 9/11

world, but now we need a raised eyebrow, and Spectre, it is the

first Daniel Craig to have more of a light touch. Within the darkness

there is a nice light touch. If you're into your family, you cannot

beat a bit of Roger Moore, of course.

The latest 007 movie out today we're guaranteed a cocktail of car chases,

But what's the reality of the secret service that keeps our nation safe?

We were offered an exceptionally rare chance to go

And dug up some incredible intelligence.

Britain's intelligence chief says there has never been a more convex

array of threats that the country is facing, so who's job is it to go

overseas and recruit those agents to try and steal the secrets that help

keep Britain safe? That would be the job of the intelligence services,

headquartered at Vauxhall, better known as MI6. MI6 is famous as the

home of James Bond, but this of course is misleading, it is not what

Her Majesty secret intelligence service actually does. You got a

secret, something you can't tell anyone. So how do we separate fact

from fiction? In order to help, we have managed to secure an exclusive

interview with two serving intelligence officers and to

persuade them to come out of the shadows we have had to agree to

disguise their faces and voices. This is an office in their --

officer in their 30s, and this is one called Kirsty. Is it hard having

a secret life? I'm really glad that you said I seem like a rule --

normal person, because we are all normal people. We sign up to live a

life where we tell people not where we work, and most people live that

cover story for the rest of their career. What does the modern job

entail? The first step is establishing what questions we need

answers do and that is about speaking to ministers and

individuals at Whitehall whose job is to make sure that the UK remain

safe. And then the job is to target the people with access to the secret

intelligence, to approach them securely and then obtain the secrets

for the benefit of the UK. The intelligence is then analysed by a

report officer it is sent on. -- before it is sent on. How'd you

persuade people to do difficult dangerous jobs for Britain when it

is not their country? It is a combination of things, one thing

I've seen in my career, people recognise that the UK is a force for

good in the world... Not always. Sure, the thing that underpins

this, these individuals willingly enter a relationship passing

information ship to the United Kingdom and the -- passing

information to the United Kingdom and the reason for this is complex.

You cannot be expected to keep this completely to yourself if you work

for MI6? Who can you tell? We can tell our closest family members, our

parents and partners. How much can you tell them? We can tell them

where we work, but not any operational detail. It must be fun,

pretending to be something that you're not. Do you say, I'm a

professor of ergonomics? Absolutely, it's theatre, and this allows you to

engage your more flamboyant side and this is one of the most fun parts of

the job. Are you licensed to kill? No. Nobody is licensed to kill?

There is no 00 prefix? Absolutely not, the mythology around espionage

is excreted in array terrain -- extraordinary misleading and the

methods used by 007 are the antithesis of what we do. Just about

spy -- every spy film we have seen is full of gadgets, do you have them

question not in Fleming would be surprised at the technology we have.

Have you designed any weapons? We have stopped short of designing

anything which will hurt humans, and nothing like exploding pens. Is it

dangerous work? It would be untrue to say that none of our work is free

of danger, of course. There are challenges which cause your heart to

skip a beat from time to time. Such as? Meeting individuals and gauging

how they respond in unfamiliar environments. Some people think that

MI6 is operating outside the law, what reassurance can you give people

that it up a within the law? -- that it operates. Everything we do and

here's to the law. We are not like James Bond, and the fact that we

need to make sure that we continue operating in the shadows means that

we would not dream of having anybody like James Bond in our organisation.

STUDIO: Wow. They would say that. Frank is looking like James Bond, I

have to say. One does 1's best. The sacrifices I have to make. Let's

talk about the make-up of MI6, you have the agents and the officers.

This is the big misnomer, people talk about James Bond being a secret

agent, but no, the people inside MI6, they are intelligence officers

and they run agents, the agents are the people overseas, inside

organisations and countries who they get to steal the secrets for them,

they run those agents, and what we learned, in his interview, which was

very interesting, there are three streams of people, all sorts of

technicians and GCHQ linkups, but you have got the reports officers,

the people that go to Whitehall and say, what do you need to know? They

go to the target is, who say, who can give us this information? And

they say, this guy, they would know this, let's get somebody, let's get

an agent in front of them, and then you get the agent runner to try and

run that agent. It is more complex? But what else to Jew find out? One

of the things that they really emphasise, the brave rethink, -- the

brave rethink, when you are overseas, you are on an embassy and

you have diplomatic cover -- the bravery thing. They said, actually,

there are things which are risky for them, and the people that really

take the risk, they are the agents themselves, because, imagine if they

are recruiting an agency in Syria or Isis or inside Iran, these are my

examples, not theirs, but if that person is caught, it will not end

well for them, so imagine the persuasive power that somebody

needs. It is fascinating meeting a real-life agent runner, because I'm

thinking, I wonder what kind of conversations he must of had to

persuade someone to put their life on the line, to pass secrets to

someone else's country, I don't know if that was the money or they love

Britain or they hate their own country. Who knows? When you were

listing to what they were saying, Mark, from a writer's perspective,

the reality is disappointing? I don't believe them for a moment. Of

course they would say they do not need a licence to kill, and I think

the whole thing at Vauxhall is a great facade, they should be

underground. It should be a marvellous place which goes 12 miles

into the underground. Of course, the mundane reality, that's the point,

they are very brave people, of course, as Frank says, when they are

on the front line, there is no heroics but that is wide we like spy

films, they are bigger than life -- that is why. The real thing would be

terrifying. Mark, Sherlock is back. Yes, New Year's Day, we have a

special, the abominable bride, on BBC One and in cinemas, a simulcast.

Looking into the New Year? We have three more next spring. I've been

writing today. You have wrenched me from your desk. I have to ask this,

the pressure that comes with sitting down to write Sherlock, how many

pages? About two sentences. LAUGHTER I've rewritten a lot of work today,

and I was having a good laugh. Can you give us a word that you wrote?

Sherlock! LAUGHTER For those who don't know

the Rickshaw Challenge is back for 2015 and a couple of weeks ago

we met this years six brave riders. And in just under 2 weeks time Matt

and team Rickshaw will be leaving Land's End and heading for the

East End, a journey of almost 500 Lucy is brilliant, she has so much

energy, before we meet her, he's a message from Bruce Forsyth. Very

good to team rickshaw, you have done so much work every year, and I know

that you will raise a lot of money for Children In Need. I'm training

for the biggest challenge of my life. The rickshaw challenge. I have

cerebral palsy but I live with it and I get on with it, and I'm not

bothered by it. Come on, ma'am. We are training together for the

rickshaw challenge. It is a really exciting challenge. The whole

family, and extended family, we will be rooting for her. Even though they

were born at 36 weeks, which is quite a good week for twins, Lucy

had not grown from 28 weeks and when she was born she was just ?2 and 11

ounces. No one said the words cerebral palsy at that point. When

she was eight months old, we went to the doctors and said we were

concerned about her development. James was able to do much more than

Lucy and the gap was widening. We still had not realised how deaf she

was at that point. She was using sign language. She was quite clearly

learning to read lips and she clearly did that under her own

steam. You could see that she was very bright but she couldn't speak

of those muscles did not work. They said that I would never walk

and never talk. But look at me now. We laugh about it now because she

literally doesn't stop talking. I never shut up! Once you have met

Lucy, you never forget her. She lights up the place. You certainly

know when she is there. The doctor gave me a pill dashed if a doctor

gave me a pill to cure my disability, I would spit it out.

Even though it gets me down a little bit when I can't do stuff, I think

if you took it completely away, I would not be me. The youth Project

is what has brought Lucy to this position with the rickshaw

challenge. She is very confident there and she thoroughly enjoys it.

Last year, I did my Duke of Edinburgh, and this year I am doing

my silver Duke of Edinburgh. She has got a get up and go attitude.

Nothing called her back. She likes to push yourself. And she shows that

to the other young people in here as well. So they have a go as well. It

takes a huge amount of effort to do it but is actually quite good, to

try to push myself. It is the biggest challenge I have ever done.

She is stubborn and strong as an ox. I think she will have the philosophy

that she doesn't want to let anyone down. She will not give up. The

furthest I have cycled is six miles. Not nearly enough yet! Lucy changed

our lives in a really good way. We are so proud of her. I love that. I

want Lucy to be my friend. There are more riders to come.

Honestly. You will be meeting all the other riders in the coming

weeks. Mark, you are from the same neck of the woods as Lucy. Would you

mind giving everyone the details in your best north-east accent?

To donate ?5 to Children in Need, text the word 'Team' to 70705, Or

Very good. I will go back to my normal voice now!

Texts will cost your donation - plus your standard network message

All of your donation will go to Children in Need.

You must be 16 or over - and please ask for the bill payer's permission.

For more information and full terms and conditions go to

where you can also donate online if you want to give a different amount.

The lines are open now, so please get on your phone and start texting.

Donate if you can. Mark, you are very busy man and you have been

involved in an exciting project. Making movies for radio. How does

this work? Radio 4 did a couple of lost Harold Pinter screenplays this

year, undiscovered, unmade films. And the producer got in touch with

me and said he had found a lost Hitchcock. I am a huge fan of

Hitchcock. And I had heard of this film years ago, it is called The

Blind Man and the premise was that James Stewart was going to play this

blind jazz pianist who had an eye transplant and when he wakes up he

realises he knows that the eyes are from a murder victim and he knows

who the killer was. And the reason it didn't happen is that it was set

partly in Disneyland and Walt Disney refused permission. So the film

never happened. But I thought it was an idea. It was in a book called the

greatest films ever made and I remember thinking, I can see that

film. I imagine it looks like vertigo, like North by Northwest,

and then to my ex punishment I was told that the writer of North by

Northwest had written a screenplay, three quarters of a screenplay for

it, and abandoned it. And he asked me to direct it for radio. So I have

done it with Hugh Laurie and Rebecca Front and Kelly Burke. And it has

been a joy. I have tried to make it feel as authentic as possible. There

is a brilliant score, like Bernard Herrmann score. I want it to slot in

between Psycho and the Birds. The way you do it for radio is to

essentially make the stage direction into narration. Because it is

Hitchcock, rather than having a neutral narrator figure, I thought

we had to get Hitchcock. So I got Pietersen Ivanovic to do, good

afternoon, ladies and gentlemen. -- 10p neck. You said he is in it and

it is narrated by Peter Seraphinovicz. I think we should

have a listen. Larry steers directly at Mr Whitehead. She stares back.

And she shudders. -- Larry steers directly. It is really atmospheric!

That concept of movies on the radio, you close your eyes and the

world you can create around you... It is interesting because more than

radio plays or not this long. 90 minutes, full length film. -- most

radio plays are not this long. But once you get into the style of it,

it is quite addictive. There is also heart of darkness, the unmade Orson

Welles film, and Arthur Miller's the hook. It is an interesting thing to

find. And it is just a joy for me. And an enjoyable thing, to sit down

and shut off the sound. Good afternoon.

'Unmade Movies' continues with 'The Blind Man' on Radio 4 at 2:30

Four million Talk Talk customers have had

an anxious couple of days wondering if their personal details are now

And this isn't the first time Talk Talk have been the target

of cyber criminals - Dan Donnelly went to 'Burry Port' in South Wales

to meet a couple for whom this all sounds a bit too familiar.

Nowadays, all of us should be on the lookout for data thieves targeting

our personal information. But a company -- are the companies that

hold our information doing enough to keep our private details safe from

scammers? Not according to the customers of Talk Talk. The company

was hit by major cyber attack last week in which hackers may have

accessed account details. And it is not the first time the security of

their customers have been compromised. For the past year,

scammers have been targeting customers over and over again after

stealing the personal details straight from Talk Talk's files.

Earlier this year, Dave and his wife took a call from someone claiming to

be from the internet service provider, talk talk. Dave has a

serious health condition that affects his memory and his speech. I

asked him on is this a scam? And he reassured me that the phone call was

being monitored. He gave me my account number. He knew how long I

had been with Talk Talk. I was totally convinced, totally

convinced. But the caller was a scammer. Having told David that

there was a problem with his broadband, he convinced him to

download some software allowing him to access his computer. He then used

his remote access to get into Dave's bank account, stealing nearly

?4000. Having tricked the day of into parting with an authorisation

code allowing the bank transfer to happen. I feel so upset. It has set

me back to three years. -- two or three years. Sometimes he just sits

there and he can't believe what has happened. And yet he is so careful.

But no matter how careful they've was, this particular gang of

scammers were always going to be one step ahead. What Dave did not know

at the time was that Talk Talk, as a company, had been hit by a major

data theft. Thousands of customers' personal details had simply been

spirited away. It is not the information had been stolen at the

end of 2014 from a third-party call centre based in India and used by

Talk Talk. But computer security analyst, Graham Clooney, believes

that talk talk should have done more to protect other customers affected.

Frankly, they goofed. The buck has to stop somewhere. Even if Talk Talk

trusted another company, the users, the customers trusted them with the

information and they expected them to make sure that any company they

were dealing with was protecting the data. The end result is that the

customers have suffered badly. Those that we have spoken to insist that

the only fell for the scam because the thieves already had their

account details, so why should they suffer for the failure of the firm

to protect the personal information? There is no doubt that a key part of

the arsenal of munitions which the scammers were able to use against

the innocent victims was facilitated by the data they stole from Talk

Talk. If they had never had the data, the scams would never have

happened. Customers were also hit by a data breach in August when another

major hack, this time of Carrefour wing -- Carphone Warehouse, hit

nearly half a million customers. A third cyber attack last week saw the

website go down amid fears that cybercriminals were again trying to

get into the files. The Metropolitan Police are investigating the latest

attack. In a statement, Talk Talk say that they believe any credit

card details taken are not enough on their own to allow criminals to take

money directly from customers. It added that in Dave and Rita's case,

last year's data theft only saw a limited amount of information

taken, which did not include bank account details. They say that they

did warn customers of the scam and informed them of the suspicious

activity to look out for. They say that they are sorry that some

customers have been scammed. There are a lot of people out there and it

is heartbreaking to think that it is still going on.

Understandably, this has been a traumatic and emotional time for

this family. Will they ever get back the money? Sadly, they want because

the reason is that David gave information that the scammers did

not have back to them. They came to him looking for access to his bank

account and those details had not been stolen by the scammers. Because

he gave them that information, his bank say that they are not liable to

pay any compensation for the money he lost. Talk Talk say that they are

not liable because the bank details were not stolen from them. As a

result, they are stuck in a difficult position and the financial

ombudsman has sided with the bank. That was a year ago. Onto the case

that Dan was talking about at the end of the film, the recent cyber

attack, and has been some breaking news while we have been on? Even

today, there was a huge amount of activity going on. The share price

has dropped by 12%, compounding last week's losses. We have had MPs

announcing there will be an enquiry into what has gone wrong. In the

last 15 minutes, breaking news, a 15-year-old boy has been arrested in

County Antrim as part of a joint operation between the police service

of Northern Ireland and the cyber crime unit of the Metropolitan

Police and currently an address is being searched. He has been taken

into custody. Thank you very much indeed. That is it for today.

'Unmade Movies' concludes this Saturdays on Radio 4,

and you can catch up on other episodes on the iPlayer Radio app.

Tomorrow, Nigella Lawson will be here and making us all very hungry.

I want to be here, I will be doing the gymnastics in Glasgow. --