Call Centre Chaos Prank Patrol Down Under

Today, Sunni joins the Prank Patrol.

Her mission is to get her cousin Eve to help out in a phoney call centre,

where exploding printers, crashing cakes

and technological trip-ups are all on the office's agenda.

And this is one call centre that leaves the girls hung up on trouble.

Nice day for a unicycle.

Whoa! Ooh, ooh.

-Morning.

-Morning.

To the mono. Whoa!

Coming in for the skiddy!

-Yes. I know your face. Are you Sunni?

-Yeah.

Did you apply for Prank Patrol's help to pull off a prank?

-Yeah.

-Congratulations, you are the newest member of the Prank Patrol.

That is your official Prank Patrol bag. You also need this one.

Your official Prank Patrol road trip jacket. Pop that on. You excited?

-Yeah.

-OK, Mum, did you check out my fresh moves on the unicycle?

-I did.

-Very clever.

-It's pretty good, isn't it? I've got a favour to ask.

-Can we go pranking for a while?

-You betcha.

-Fantastic.

I'll leave you with that second bike.

-Jump on, we're going to get out of here. See you later, Mum.

-See you!

This is Sunni. Sunni loves to surf.

But when she's not getting wiped out,

she'll be flipping out on stage.

High, Prank Patrol. I need your help to prank my cousin Evie.

We're really close and I think she be really fun to prank.

Our prankee is cousin Eve.

Eve loves nature, cycling, making yummy treats

and hanging out with Sunni.

Sunni, thank you so much for being part of our Prank Patrol road trip.

Welcome to our spy campervan. You're pranking your cousin Eve.

-Tell me all about it.

-Her name is Eve, but we usually call her Evie.

She's my cousin, but we're really close friends too.

She likes netball and basketball and bike riding.

-Sounds like the outdoors type. Is she?

-Yeah.

-Fantastic.

Why, out of everyone you could prank, are you choosing your cousin?

We're really close and we love to have a laugh together

so I thought it would be fun for both of us.

Yeah, that sounds great. How will she handle being pranked?

Is she a good sport?

Yeah, she might freak out a bit but it will be good afterwards.

I've got a bit of a random question for you.

-Do either of you have a job?

-No.

-How'd you like her first job to be on Prank Patrol?

-That would be cool.

I've got a killer prank that I reckon will be perfect for Evie.

Before we do that, we've been on the road for a while.

I'm getting comfortable in the outdoors.

-I've been keeping this diary. Tell me what you think.

-Right.

Dear diary, I've been spending a lot of time in the outdoors lately

and today I made my very own insect repellent.

I know a lot of you guys probably go and buy that stuff from the store.

Not for me, I made my very own amazing home recipe.

All you do, you smear it all over your body and Bob's your uncle.

No bugs are anywhere to be seen.

BUZZING

That's it from me. Check you campers later. Scotty out.

I'm telling you, that stuff is so sticky, but works a treat.

Yes, I'll be going to buy some of that(!)

Yeah, you know it's great. Everyone says that.

Enough of that. Let's get down to pranking business.

The prank I reckon is perfect for Evie is called Call Centre Chaos.

-Have you ever been to a call centre?

-No.

-You ever had a call from a call centre?

-Yeah.

We're going to have lots of fun with this prank.

We'll send the two of you along to a call centre

where the boss is going to be rather loopy.

The whole centre will be a bit phoney and you're not actually

going to know what you're selling in this call centre.

-OK.

-Once you guys start getting into it,

Evie is going to be set up with a monitor

and have the most wacky, mad customer ever to start things off.

Then, she will be responsible for all the stuff going wrong

in the office, like breaking the printer,

accidentally calling the same customer over and over again.

She's even going to destroy the birthday cake

for one of her workmates.

Then we'll take it up another level and what will happen is

she will give one of the callers some advice

which will lead to the po-po-police rocking up.

-Sounds really good.

-Is that the perfect prank for Evie?

-Yeah.

We've lots to do to pull this prank off, so we better get on the road.

Ninjas, pack up the campervan and get on the road

and we should scoff these snacks

-and get ourselves to the Prank Patrol kitchen. Bon appetit.

-Thanks.

One of the stars of this prank will be our scrumalicious office cake.

We're off to see my friend, the cake maestro.

The cake maestro makes fantastic goodies

and lives on the Yeast Coast.

Get it? YEAST Coast. I crack myself up.

I've got some great jokes for you later, cake jokes are the best.

Yes!

This is what I'm talking about. Wow.

-Here's our man, Christopher.

-Hey, Scotty. Welcome.

-Good to see you. Sunni, this is Christopher.

-Sunni, nice to see you.

Here is our Prank Patrol cake-making extraordinaire.

Look around. Isn't this the greatest place in the world?

-It's amazing.

-I get so happy when I come here.

-How you doing?

-I'm doing well. You need help making a cake?

Scotty said you'd be a perfect teacher

and you look like a sugary sweet genius.

-Have you ever made a cake before, Sunni?

-Yep.

-Fantastic.

Speaking of cakes, guys,

I've got a bit of a joke I'd like to share with you.

-What is the fastest cake in the world?

-No idea.

Mer-mer-mer-mer-mer-mer- ingue-ingue-ingue-ingue-ingue!

-Get it, Meringue?

-Got it.

-It's a good joke.

-Let's go make ourselves a chocolate cake, guys.

-Yes!

-First, into three portions. Are you watching this?

-Yeah.

-Gently.

Straight. There you go. Cream.

Concentrate on what you're doing, seriously.

Look at this, this is absolute perfection over here.

Do some rosettes. Star in the middle. That's enough.

This goes on the top.

Well, guys, we can only use one cake for the prank,

so I was thinking, Christopher, you are our guest cake artist.

You can pick which cake you want to use for the prank.

-Let's use Sunni's cake. It's the best cake here.

-Really?

-Absolutely.

-Yours is a disaster.

-I don't believe that.

OK, thank you very much anyway.

I'm going to take mine home to eat

and I'll take yours to give to the ninjas, Sunni.

Thank you so much. I'll get out of...

Whoa!

Sunni, I'm so sorry.

Tastes delicious, though.

Christopher, can we use your cake for the prank?

I have you might have to, but let's keep it away from Scotty.

-Christopher, thanks so much for your help.

-Fantastic.

Sunni, I'll see you in the campervan and I'll catch up.

I'll just finish eating this cake.

Our next mission is to find some high-maintenance,

hard-to-deal-with callers for our phoney call centre.

All right, Sunni? Here we go.

So, Sunni, I thought I'd bring us here

to the Federal Bureau Of Telephonic Customer Services

or the F-Bok-Tss, as I like to call it.

-And clown school.

-We just share the building.

Yeah, and clown school as well.

At the F-Bok-Tss, they specialise in training call centre operators,

especially with dealing with high-maintenance customers.

If there's one thing we need for your prank for Evie,

it's high-maintenance customers.

Can you tell us about what you do here, reception lady?

We have determined the most annoying customers.

We have The Refunder,

-the Lost In Translation and the Hanger Up-er-er.

-Oh, classic.

Here you can experience them all first-hand

-and be prepared for whatever they'll throw at you.

-Sweet, we're ready.

Just head up the stairs and first door on the right.

Thanks, have a good day.

-Clown school?

-Just through there.

BEEP!

OK, Sunni, it's now time to test our high-maintenance,

annoying customers to see what style we want to use

in your prank with Evie.

Let's get our first customer up and see how we go.

-Hello.

-Hi.

-Oh, it's you guys. I want to talk to you.

I'm not paying for this.

This service is ridiculous and I'm expecting a full refund, thank you.

-What's the problem?

-You don't know what the problem is?

You've called me and you have no idea what the problem is.

For that, I expect two refunds. Get your book out, write my name down.

Wow. Cool it, lady.

Let's get our next caller. And go.

-Hello?

-Oh, hello, how are you doing?

-It's Scott here. I'm here to help you out.

-Sorry, I'm not interested.

I'll get her back on the line. Here we go.

-Hello?

-Hi, it's Scott here. We must have got disconnected.

-No, I'm really just not interested.

-No, you're...

What if we do one more and...

I just had an idea.

I'll be right back in a second.

G'day there, young Sheila! What's your name?

-I've never seen you on this webcam before.

-You look very familiar.

Did you hear about that shearer the other day?

He punched his computer and broke his hand.

Yeah, he had to get tech KNUCKLE support. Ha-ha!

Scotty, I know it's you.

You got the wrong person, I think. No Scotty here.

-HORNS BLAST

-ARGH!

Ninjas!

WOMAN SCREAMS

Our latest Prank Patrol member, Sunni, is out to prank cousin Eve

and get her to believe that she is working for a company

that sells a mysterious product to some crazy customers.

But will working in a call centre all be too much,

and land Eve in some serious strife?

We need to call Evie

and make sure she's cool to come along for the prank.

The background story goes something like,

there's this new call centre innovative technology

you want her to test it with you, invite her along, see how it goes.

-Got that?

-Yep.

-Best of luck. I'll talk to you at the other side.

-'Hello?'

-Hi, Eve, it's Sunni.

-'Hi, Sunni.'

Hi, I was just wondering... One of my teachers has asked me

to do this work experience think at a new call centre.

-I was wondering if you wanted to come with me.

-'I'd love to.'

Look, I don't know much about it, but I think it should be fun.

-'Yeah, that's good.'

-Right. Got to go. Bye.

-'Bye.'

-Nice. Well done. Easy call. How do you reckon it went?

-Good.

-Do you reckon she's sussed at all?

-No, not at all.

-Well done.

Give me a high five. Phone call in the bag. We've got more to do.

Sunni, welcome to your prank location.

This is where Eve's call centre nightmare is going to begin.

I want to introduce you to the man running the joint.

This is our Prank Patrol actor, Mike,

-who'll play David the boss.

-Hi.

-How you doing, Sunni?

-Good.

How do you want me to play this boss guy, David?

I was thinking you could have a wireless in your ear

and just yell out different business things at random times.

Right-o, so if I was talking to you, then, "Yep, go.

"You know, mate, not by the end of business tomorrow,

-"by the end of business today. You got it?" Like that?

-Perfect.

You look a bit crazy with that.

Did you hear that, guys? We've got our first caller on the line.

Scotty here, how can I help you?

G'day, Scotty. I've been having some trouble with the product.

Don't care. Thank you. Goodbye.

That is one of our Prank Patrol actors as well, James.

He's going to be reappearing on Eve's computer throughout the prank.

-It will get a bit weird for her. Sound good?

-Yes.

-How you feeling?

-Good.

-Getting nervous at all?

-Not yet.

-Pretty excited.

Before we get into the business end of the prank,

I thought I'd share one of my great jokes.

-It's about this cake maestro...

-No, Scotty. Stop.

-It's gold, Mike.

-This is gold. They're all gold.

-They're never gold, Scotty.

All right, then I suppose I should release the ninjas.

Zoom in.

Release the ninjas.

The blueprint for Sunni's prank is...

one call centre selling a mysterious product...

a cake disaster...

live view crazy callers...

and a really hard sell.

I'm feeling a bit nervous about the prank,

but hopefully Eve reacts well and it all goes smoothly.

Hi, Sunni. Hope it all goes well with the prank.

Have lots of fun and I hope Evie doesn't get too upset with you.

It's prank day.

Sunni has brought Eve to the Enigma Product call centre

for work experience.

Remember, Enigma Products is a company we have made up

just for this prank. And what an enigma it is!

-How are you going? My name is Dave.

-Sunni.

-Sunni, how are you?

-Evie.

-Evie, nice to meet you.

You're set to go.

I reckon this is going to be cool fun.

We're dealing with some cool new technology today...

It's so cool, it's going to blow you away.

..revolutionary stuff that could change the way

call centres are run around Australia,

maybe even around the world. You guys like talking on the phone?

-BOTH: Yeah.

-It's a generational thing.

Let's get you over here and get you set up.

This is our trainee station, your monitors are bigger than normal.

This is where your customers will pop up.

-You reckon you're on top of it?

-Yep.

I'll run through this script and I want you to try

and copy the vibe that I bring to the script

-because I've been doing it for a long time. I'm well practised.

-OK.

-We'll start with the simple hello.

-Right. Let's start the hilarity.

Hello, it's Dave here.

-Hello, it's Eve here.

-Hello, it's Sunni here.

-OK, that's great.

Now let's do the whole first bit. I need a bit more energy still.

Oh, they're going to go big.

Go bigger than you think you need to.

-ENTHUSIASTIC:

-Hello, it's Sunni from Enigma products.

Hello, it's Evie calling from Enigma products.

Not so much with that one, but it's really just all about energy.

-What's your name again? Evie?

-Yep.

-OK.

Maybe for the purposes of this, just for the purposes of sales,

we might go for something more like...Stella.

Stella, we will go for Stella, OK? Sounds like "seller".

-It'll be a subconscious thing in their heads, OK?

-Sure.

That makes perfect sense(!)

-Sunni and Stella.

-OK.

-OK, let's go again.

It'll be, "Hello, it's Stella calling from Enigma Products."

-Hello, it's Stella calling from Enigma Products.

-Bang. There it is.

-Sunni, that was good, yeah?

-Yes.

-OK, you guys are set to go. OK?

You've run through how it works.

Let's get the prank on the road.

It's a new system, we've had a couple of glitches

that we're ironing out.

We've had tech support in all this morning

and we had no problems at all.

Just roll with the punches.

And everything else we have in store!

Mwa-ha-ha-ha!

So, I use Stella for the rest of the day?

-Yeah, Stella for the rest of the day.

-OK.

-Rock 'n' roll.

-Let's make some sales. Sales, sales, sales.

-Excuse me. Sorry.

-What's the product?

-Good question.

-HE LAUGHS

-Yes, mate?

-Thanks for nothing!

-I don't even know what we're selling.

-I know.

-OK, let's just try it, OK?

-Girls, are you all right?

-Yep.

-All good?

-Yep.

-Hey, it's Evie...er, Stella calling from the Enigma Products.

-Whoops!

-Better get the name right!

-G'day.

-Hi.

It's Stella calling from Enigma Products,

where the paradox is the only...per...

perplexing puzzle, not the product.

-Too many P-P-P-P-Ps.

-You purchased from us a few weeks ago.

-Yes.

-Who is that again?

-Stella.

-Oh, Stella, hi. About the product.

It's fantastic! I absolutely love the product!

In fact, you got to tell your boss that everyone should get one.

I've got one, have you got one yourself?

-Er...

-You should definitely get one. Thanks to your call. See you later.

-How did it go?

-I mixed up my words a bit.

-A bit?

What did he actually say to you?

He said I should tell my boss that everyone should get one.

-Did you hear that, everyone?

-Ta-dah!

-Did you hear what Stella said?

Say it again. Tell everyone.

-I should tell my boss that everyone should get one.

-Fantastic.

New little shining star of the office.

Big round of applause for Stella. Let's keep it up.

Keep that momentum and let's really get into it. That's fantastic.

-Hello.

-Hello?

Hello, it's Stella calling from Enigma Products, where the only...

-Isn't that the same guy?

-We are just calling to...

-Yeah, hi, Stella.

-You just called me before, remember?

-Talk about deja vu!

-That's OK.

I'm glad you called, because I had a question.

Can you tell me if I should be using the green or red outlet

for when the battery goes flat?

-That's a very important question, Stella.

-Hang on a second.

Don't stuff it up now!

At Enigma Products we are committed to maintaining the highest quality.

-Our products have a 99% success rate.

-Yeah, that's OK.

Just about the green and red outlet. For the battery?

-Just a minute, hang on a second.

-Don't worry about it, girls.

I've got to go. Thanks for the call.

-He's asking about the green or red wire.

-The red one, girls.

-Come on, it's all in there.

-Come on, Stella, it's obvious!

-Just tell them, red one.

-OK.

-But he's gone.

Before you get back onto there, I'm just going to print this letter out.

If you can just hover by the printer.

It's not going to be as simple as that! Uh-uh!

This is where things will start to get a little weird.

Stand by.

What's happening?

-Hey. (What's his name?

-Dave.)

Dave. Is it supposed to be printing this many?

-It's just one letter. It's a single page.

-But it keeps printing.

-Oh, OK.

-What have you... What have we done?

-It just kept printing.

-Oh, OK.

It just kept printing.

OK, well, you know, I'm not laying blame on anyone

but I'm pretty sure I just selected the one copy.

-See if that's the right one.

-It's not looking good.

-I'll try and print another one.

-It's still printing. Shall I cancel?

Yes, cancel it, cancel it, cancel it.

Uh-oh!

Oh, dear.

What did you press? Step away from the machine

just in case anything else happens.

I don't want you to break anything else. Sit back down at your desks.

Sometimes you've just got to get back on the horse. Come on, Stella.

-Do you want to take another call?

-OK.

Hello, it's Stella calling from Enigma Products,

where the paradox is the only per...perplexing pud...puzzle,

not the product.

We are calling to check you are satisfied with the product

you purchased from us a few weeks ago.

Parlez-vous francais?

Er, non.

Parlez-vous "Inglis"?

Tres bon francais, eh?

Oh, no. Non "inglais".

-Little, little, little.

-I'm from Enigma Products.

-Enigma, you say?

-Enigma, yes.

-No. No, no. No, no, no.

-Bonjour, Madam.

-Bonjour!

Comment ca va?

-Ah, oui, bien.

-Ah, bien. D'accord.

Maintenant vous avez achete un produit?

-Oui!

-Enigma produit?

-Oui! Oui, oui!

-C'est super?

-Oui!

-D'accord. Merci.

-Wow. That was hospital-grade French, too.

-That's how you do it.

Doesn't matter.

-She could have been Italian, she could have been Russian.

-I agree.

I want two more calls from everyone in the next three minutes. Yes?

Knock 'em over. Knock 'em over. Thank you.

Hello, it's Stella calling from Enigma Products,

with the paradox is the only perplexing puzzle, not the product.

Yes, hello. Stella, I know. I know it's you now.

It's like a call centre merry-go-round.

Is this some kind of a joke? What's going on? That's OK.

I'm glad you could, because she didn't answer my question.

-Is it the green or the red outlet?

-It's the red outlet.

-Are you sure about that?

-Yes, I'm positive.

-The red outlet?

-You'd better be right.

-That's a promise, yes?

-Yes, I promise.

-OK.

-Stop calling.

-OK.

-Why do you keep calling the same person?

-Fair question.

-It just calls automatically.

-Hello.

-Hello, it's Stella...

-He's back.

-Stella, you told me it was the red outlet.

-Yes.

Look what's going on here. I'm not sure what to do.

You told me the red one, you didn't tell me there were 100 red ones.

Which red one is it?

You sell the product, you've got to know what's happening, right?

Sorry about this. I'll just find my supervisor.

-I'm not sure what's going on here.

-It's the fat red ones, he will know.

-OK.

-OK, everybody.

-Uh-oh, not this crazy dude.

We all know that Mary is going to be leaving us.

-What's he got in store next?

-And it's her birthday. OK?

Double whammy, bittersweet.

What we're going to do is knock over two more calls

in the next three minutes and then we're going to head over there

and have some cake.

All right, two more calls in the next three minutes, cake. Bang. Yes?

Let's do it.

-Hello, it's Stella again.

-Stella! This is ridiculous.

Why do you keep calling me? Can't you see I'm frustrated here?

I've got the red one like you told me to, and it's got no end.

-I pulled the whole thing out now.

-The whole fat red one?

This is the fat one. But it's got more than one colour.

-No, just one colour. Red.

-Can you see all the colours?

Hang on a second.

-Oh, no.

-I'm sorry, girls, I've got to go.

Should tell the boss about this.

Cake time.

Ditch whatever you're doing. It's time for the cake.

-Everyone loves cake time.

-Guys, you all got your headset?

If I can get you to get the cake out of the fridge.

Be careful because you need to squeeze it out a bit.

Just check it over there.

Going to be buzzing off sugar, folks, I tell you what.

Get ready for cake crash calamity.

-I'm so sorry, Mary.

-Sorry is not going to cut it.

-Must have been the weight of the cake.

-It's a table.

It should be able to take the weight of a cake. What's the cake made of?

Is it made of lead? Is it a lead cake that we got for Mary?

-Yummy. Lead! Mm-mm!

-It must have been the way Stella put it down.

-Don't you love a good police uniform?

-Everyone down.

-Down?

I've had some calls about some breaches of some privacy laws.

I've traced the number and it's come to this office. Who is responsible?

You two girls, you'd better stand up. Tell me what's going on.

-I've only got here half an hour ago.

-What's your name?

-Sunni.

Can you tell me what's going on?

You've just been pranked by Prank Patrol!

You've just been pranked by Prank Patrol, Evie!

-Did you have no idea?

-No.

-Big round of applause for Sunni.

Dave was a bit dodgy for a boss.

"DAVE" LAUGHS

Didn't even know what was going on.

At one point, I did think that she knew. She didn't.

-You going to get her back?

-Yes.

Are you still going to talk to her?

I think I might have to.

I felt so bad for Mary, I just ruined her cake. I was like, oh, no.

Thank you so much once again. I'll just get out of...

Whoa!

Sunni, I'm so sorry. The cake is delicious, though.

-You ruined my one.

-Would you like some?

-I'd like to have some.

Not any more!

Subtitles by Red Bee Media Ltd