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We're all under pressure to make our money go further and further, | 0:00:02 | 0:00:06 | |
so what's worse than something going wrong with our home? Last year we spent £15 billion on repairs. | 0:00:06 | 0:00:11 | |
But who can tell for sure that we've not been taken for a ride? | 0:00:11 | 0:00:15 | |
-It's 475 in all. -350 quid? | 0:00:15 | 0:00:19 | |
You're joking. | 0:00:19 | 0:00:21 | |
Probably about seven-and-a-half grand. | 0:00:21 | 0:00:24 | |
Thanks to audacious secret filming, we'll demonstrate how easy it is to be ripped off in your own home. | 0:00:24 | 0:00:31 | |
-I'm afraid you've been ripped off. He's not a bona fide tradesman. -Really? | 0:00:31 | 0:00:36 | |
It's a lot of money for 10 minutes. | 0:00:36 | 0:00:39 | |
-Were they set up as well? -No! | 0:00:39 | 0:00:41 | |
And we show the consequences of some truly shocking tradesmen rip-offs. | 0:00:42 | 0:00:47 | |
There's cowboys in every business. I was unlucky. | 0:00:47 | 0:00:51 | |
Having no roof is horrific, really. | 0:00:51 | 0:00:54 | |
I just couldn't believe it. I was totally devastated. | 0:00:54 | 0:00:58 | |
Coming up on today's show: | 0:00:58 | 0:01:00 | |
watch as our acting rogue, Roger, faces his toughest consumer yet. | 0:01:00 | 0:01:05 | |
Will he con this businessman out of hundreds for drainage repairs? | 0:01:05 | 0:01:10 | |
-He's looking very upset about it. -Not happy. | 0:01:10 | 0:01:13 | |
The heartless West Midlands cowboy who drove off with a pensioner's savings after a driveway con. | 0:01:13 | 0:01:21 | |
None of the work he carried out appeared competent. | 0:01:21 | 0:01:24 | |
And a no-nonsense East Ender seems to be falling for Roger's money-spinning tricks, | 0:01:24 | 0:01:30 | |
but she's getting suspicious. | 0:01:30 | 0:01:32 | |
'They just seem strange.' | 0:01:32 | 0:01:35 | |
She thinks they're cowboys. | 0:01:35 | 0:01:38 | |
These are the dirty tricks of the tradesmen. | 0:01:38 | 0:01:42 | |
I don't know a huge amount about trades like roofing or plumbing. | 0:01:47 | 0:01:52 | |
That's why we rely on tradesmen and we expect them to do a good job. | 0:01:52 | 0:01:57 | |
The vast majority of them do exactly that. Only a small minority give tradesmen a bad name. | 0:01:57 | 0:02:05 | |
Today we're meeting people who've been ripped off by the cowboys. | 0:02:05 | 0:02:09 | |
And with your help we'll show how easy it is to fall for the oldest tricks in the tradesmen's books. | 0:02:09 | 0:02:15 | |
People have been setting up friends and relatives for a visit from our very own tradesman. Why? | 0:02:15 | 0:02:21 | |
To show you how to avoid being taken to the cleaners. | 0:02:21 | 0:02:26 | |
So allow me to present Roger Bisby. | 0:02:26 | 0:02:29 | |
A builder with more than 40 years' experience, he's forgotten more than you or I could ever learn. | 0:02:29 | 0:02:36 | |
But we're asking Roger to change tack just for today and go against his deeply-held beliefs. | 0:02:38 | 0:02:44 | |
He's going to play a dodgy tradesman and show us how not to get conned. | 0:02:44 | 0:02:49 | |
We've set up a few minor household problems so that Roger can fix them. | 0:02:49 | 0:02:54 | |
He'll be working with our cameraman, Luke, who'll act as an apprentice so they can film everything in secret. | 0:02:54 | 0:03:00 | |
In a moment, we'll find out where they'll play their first dirty tricks. | 0:03:00 | 0:03:05 | |
Many rogues turn minor household issues into massive con tricks. | 0:03:05 | 0:03:10 | |
Something as simple as mould, keeping your home dry and well ventilated will stop it. | 0:03:10 | 0:03:16 | |
Roger's visiting a mould-free household to see if he can trick the owners to think they have a problem. | 0:03:16 | 0:03:23 | |
Mum-of-two Sabrina Scarborough lives in East London. | 0:03:23 | 0:03:27 | |
She's asking her best friend Nicola to house sit for her. | 0:03:27 | 0:03:31 | |
I've known her since I was about nine. She's a bit gullible. | 0:03:31 | 0:03:36 | |
She's a bit cautious, a bit nosy. So she would inquire into what is going on. | 0:03:36 | 0:03:42 | |
Sabrina tells Nicola that there is a weird smell in her airing cupboard | 0:03:42 | 0:03:47 | |
and a tradesman is coming to check it out. What will this feisty East Ender make of Roger and Luke | 0:03:47 | 0:03:53 | |
-and their fake mould? -I've got some fancy mushrooms and some food colouring. | 0:03:53 | 0:04:00 | |
We'll paint these a greener colour to make them more realistic. | 0:04:00 | 0:04:04 | |
-And mix it up with soil as well. -We won't get a couple of hundred quid for taking out those, | 0:04:04 | 0:04:10 | |
so we need more devices to add value to it. | 0:04:10 | 0:04:14 | |
So Roger's also brought along a cheap fan heater, which he'll pretend is a dehumidifier, | 0:04:14 | 0:04:19 | |
and moisture-absorbing crystals. With the mushrooms marinating in the mud and food colouring, | 0:04:19 | 0:04:26 | |
they're all set. | 0:04:26 | 0:04:28 | |
When Roger places that fake fungus in the airing cupboard, | 0:04:28 | 0:04:32 | |
he'll then try some scare tactics to make Nicola think there's a big outbreak of toxic mould. | 0:04:32 | 0:04:39 | |
He'll also overcharge for the dehumidifier and the crystals. | 0:04:39 | 0:04:43 | |
He won't be sucking any moisture out of the flat, just a few hundred pounds out of Nicola. The rotter! | 0:04:43 | 0:04:49 | |
Damp-absorbing crystals can be picked up in most DIY stores and Roger's entire outlay for this scam | 0:04:51 | 0:04:58 | |
is less than £20, but he's hoping to charge at least £200 - a ten-fold price hike. | 0:04:58 | 0:05:03 | |
When Roger and Luke pitch up, | 0:05:06 | 0:05:09 | |
Nicola is safely installed at Sabrina's, ready to supervise. | 0:05:09 | 0:05:14 | |
-Which way, mate? Oh, is it you? -Is it for the water thing? -Yes. | 0:05:14 | 0:05:18 | |
-Hello. Are you Sabrina? -No, I'm Sabrina's friend. -Great. All you need is one good friend. | 0:05:18 | 0:05:25 | |
-It's up here. -Hmm, Nicola isn't asking for ID, breaking the first rule and just asking for trouble. | 0:05:25 | 0:05:32 | |
The airing cupboard is on the upstairs landing. | 0:05:32 | 0:05:36 | |
There you go. This is the tank. | 0:05:36 | 0:05:38 | |
We'll just get a few tools in. | 0:05:38 | 0:05:40 | |
She's a nice lady, as they all tend to be. | 0:05:42 | 0:05:46 | |
Very trusting. She's left us to it. We've had a look at the scene of the crime that's about to be committed. | 0:05:46 | 0:05:52 | |
Nothing much going on really, but we'll make something of it. | 0:05:52 | 0:05:57 | |
We've got our magic mushrooms, so we'll plant those in there, then discover them. | 0:05:57 | 0:06:03 | |
-Sorry. We locked ourselves out. -Magic mushrooms? I hope they're not hallucinogenic! Nicola won't see | 0:06:03 | 0:06:10 | |
as she's on the phone - a perfect moment to set this up and sneak his exotic fungus into the cupboard. | 0:06:10 | 0:06:17 | |
Eeew. | 0:06:17 | 0:06:20 | |
Oh, there's a spot round there. | 0:06:20 | 0:06:23 | |
-OK, right. I can smell something here. -It's quite whiffy, isn't it? -Yeah. | 0:06:23 | 0:06:28 | |
-Nicola... -Time to bring in Nicola to catch a whiff of the problem. | 0:06:28 | 0:06:33 | |
I can smell something up here. Just, just, just... | 0:06:33 | 0:06:37 | |
What is supposed to be the problem? | 0:06:37 | 0:06:40 | |
It's supposed to be very damp. There's a lot of mustiness and all this mouldiness. | 0:06:40 | 0:06:47 | |
-We get used to the smells... -It smells dampish. -Smell it? -Yeah. | 0:06:47 | 0:06:52 | |
-Have a sniff in there. -I'm not sticking my head in there. -OK. | 0:06:52 | 0:06:56 | |
-I'll get the danger money. -You're so brave(!) | 0:06:56 | 0:06:59 | |
-Where is the toxic mould? -Eew! | 0:06:59 | 0:07:02 | |
Eew, there's something in here. | 0:07:03 | 0:07:06 | |
-What's in there? -I dunno. | 0:07:06 | 0:07:08 | |
Ah! Good luck to you! | 0:07:08 | 0:07:10 | |
-No, no, don't go away! I might need you. -You can take it... | 0:07:10 | 0:07:14 | |
Where's the bin? Here, look. | 0:07:14 | 0:07:17 | |
Ohh(!) | 0:07:17 | 0:07:18 | |
Oh, my God. Look. | 0:07:18 | 0:07:20 | |
-What is it? -I dunno. | 0:07:21 | 0:07:24 | |
-Did you put that in there? -No... -Rewind the tape! | 0:07:24 | 0:07:28 | |
I want to hear that again, Nicola. You questioned him. | 0:07:28 | 0:07:32 | |
-What is it? -I dunno. -Did you put that in there? -No. | 0:07:32 | 0:07:37 | |
We wouldn't put that in there. I don't know what to do with it. I'll take it down to the bin. | 0:07:37 | 0:07:43 | |
-Put it in your bag and you can put it in the bin. -That's right, you tell him. | 0:07:43 | 0:07:48 | |
So how on earth will Roger turn these cheap tricks to his advantage? | 0:07:50 | 0:07:55 | |
I want to leave this dehumidifier going to get rid of the moisture. | 0:07:55 | 0:07:59 | |
But could Roger and Luke's act be wearing thin? | 0:07:59 | 0:08:03 | |
'They just seem...strange.' | 0:08:03 | 0:08:05 | |
She thinks they're cowboys. | 0:08:05 | 0:08:08 | |
Whoops. Maybe Roger's been rumbled. One of the most common scams involves driveways and tarmac. | 0:08:12 | 0:08:19 | |
The consumer in our next story must have felt very relieved | 0:08:19 | 0:08:23 | |
when this West Midlands cowboy felt the long arm of the law. | 0:08:23 | 0:08:26 | |
Out of the darkness cometh light. | 0:08:28 | 0:08:32 | |
That's the motto of Wolverhampton City Council. It's a fine sentiment, | 0:08:32 | 0:08:37 | |
but unfortunately for local residents, also out of the darkness came the swindler Stacy Handley. | 0:08:37 | 0:08:44 | |
He was a prolific driveway rogue. Every piece of work he did in some way went wrong. | 0:08:44 | 0:08:51 | |
And he made no attempt to put it right. | 0:08:51 | 0:08:54 | |
Handley was famous in Wolverhampton for driveway scams. | 0:08:54 | 0:09:00 | |
His company offered tarmac coatings at low prices, but the quality of work left a lot to be desired. | 0:09:00 | 0:09:06 | |
They were installed quickly, cheaply and without proper foundations or borders. Cracks soon appeared | 0:09:06 | 0:09:11 | |
and weeds broke through, turning his dream driveways into nightmares. | 0:09:11 | 0:09:16 | |
Even after he realised we were investigating, he still continued to commit offences. | 0:09:16 | 0:09:23 | |
In fact, the last job he did, he started two days before he was due in court. | 0:09:23 | 0:09:28 | |
He seemed to have no sense of danger at all. | 0:09:28 | 0:09:32 | |
In common with many villainous tradesmen, he sought out vulnerable citizens. | 0:09:34 | 0:09:39 | |
People like 89-year-old Alfred Thomas. | 0:09:39 | 0:09:43 | |
Stacy Handley was a very pleasant man, very charming, really. | 0:09:44 | 0:09:49 | |
He was plausible. I'm usually a good judge of character, | 0:09:52 | 0:09:56 | |
being in business over 50 years. | 0:09:56 | 0:09:59 | |
I was getting the car out one morning | 0:10:01 | 0:10:04 | |
and he came along the street and asked me if I wanted a drive done. | 0:10:04 | 0:10:10 | |
Alfred was impressed by the smooth talking and a dossier of impressive leaflets and brochures | 0:10:12 | 0:10:18 | |
with the company name. On paper, he seemed to have a raft of satisfied customers | 0:10:18 | 0:10:24 | |
and impressive driveways. What Alfred didn't realise was these were all part of the trick. | 0:10:24 | 0:10:30 | |
The only problem with the leaflets was the work looked wonderful, but he hadn't done any of it. | 0:10:30 | 0:10:36 | |
It was all carried out by proper businesses. He found the pictures on the internet. | 0:10:36 | 0:10:42 | |
Alfred didn't find that out until much later. Handley's van was labelled up with impressive signs | 0:10:43 | 0:10:50 | |
and an 0800 telephone number, giving all the indications of a large and reputable company. | 0:10:50 | 0:10:56 | |
He was so persuasive that Alfred agreed to employ him at once, | 0:10:56 | 0:11:01 | |
without thinking things over or getting other quotes. As Peter Calvert says, this is rarely wise. | 0:11:01 | 0:11:08 | |
Cancellation rights say that where you cold call somebody or visit them at home, | 0:11:08 | 0:11:14 | |
you have to give them a written notice that says how they can cancel. | 0:11:14 | 0:11:18 | |
You're not supposed to start work until that period's expired. | 0:11:18 | 0:11:22 | |
What some people do is try to get people to sign a waiver saying start immediately. | 0:11:22 | 0:11:28 | |
If someone does that, be suspicious. It probably won't be very good. | 0:11:28 | 0:11:32 | |
He quoted me £1,400 to do it. | 0:11:32 | 0:11:36 | |
So I said, "No, I can't afford that." | 0:11:36 | 0:11:39 | |
And he went down... down to £1,000, eventually. | 0:11:39 | 0:11:44 | |
And so I said, "Oh, yes, all right. I'll do it, then." | 0:11:44 | 0:11:48 | |
So he came the next morning and started to do it. | 0:11:48 | 0:11:53 | |
Handley's company offered a guarantee of 8 years. | 0:11:53 | 0:11:57 | |
Convinced he had a good deal, Alfred watched his 50-year-old drive being transformed | 0:11:57 | 0:12:03 | |
with sparkling new tarmac. Then after just a few hours, Handley pulled the old trick | 0:12:03 | 0:12:09 | |
and demanded more money. | 0:12:09 | 0:12:11 | |
He said, "If you want a chemical in to stop the weeds coming through, | 0:12:11 | 0:12:18 | |
"it'll be another £150." | 0:12:19 | 0:12:22 | |
So I said, "I don't want the weeds to come through, so you'd better do that." | 0:12:22 | 0:12:27 | |
When he'd finished, he took me to the building society to get the money out. | 0:12:27 | 0:12:35 | |
And...they went. | 0:12:36 | 0:12:39 | |
It was only when the rogues had dropped him home £1,150 poorer | 0:12:39 | 0:12:44 | |
that the awful reality of their work dawned on him. | 0:12:44 | 0:12:48 | |
I wasn't particularly happy with it, | 0:12:48 | 0:12:50 | |
but I thought perhaps it would settle down. | 0:12:50 | 0:12:55 | |
But it didn't settle down and in a fortnight there was growth coming through, | 0:12:55 | 0:13:02 | |
grass, weeds and all sorts. There were ripples in the surface of the drive. | 0:13:02 | 0:13:08 | |
And water was lying in the dents. | 0:13:09 | 0:13:14 | |
A shrub has broken through the tarmac. | 0:13:17 | 0:13:22 | |
Just broken the tarmac up. | 0:13:24 | 0:13:27 | |
You could feel the ripples where the water lies, all up and down the drive. | 0:13:27 | 0:13:34 | |
The growth that was coming through is all along the border. | 0:13:34 | 0:13:40 | |
Right down to the garage. | 0:13:40 | 0:13:43 | |
He also moved this pillar. It's not upright at all. | 0:13:44 | 0:13:49 | |
It's all on the skew. | 0:13:49 | 0:13:52 | |
With water collecting on the uneven tarmac, it was clear there were no firm foundations. | 0:13:52 | 0:13:57 | |
And the cheeky £150 for that weed-proof coating hadn't stopped the weeds at all. | 0:13:57 | 0:14:04 | |
Alfred challenged the tradesman to return and put things right. | 0:14:04 | 0:14:08 | |
When the weeds started to come through, I rang him up and he said, "I'll come and have a look today." | 0:14:08 | 0:14:16 | |
But he never came. So I rang several times and he didn't come. | 0:14:16 | 0:14:22 | |
So I wrote a letter. | 0:14:22 | 0:14:24 | |
I didn't get any reply to the letter. | 0:14:24 | 0:14:27 | |
So a kind neighbour | 0:14:27 | 0:14:31 | |
from across the road from me said, "I'll go and find the address." | 0:14:31 | 0:14:37 | |
It turned out that the address was fake. It was a private home | 0:14:37 | 0:14:42 | |
belonging to a woman who had no connection to Handley. | 0:14:42 | 0:14:46 | |
Alfred now feared the worst - that he'd been tricked and lost his £1,150 for good. | 0:14:46 | 0:14:52 | |
The only option left was to report the matter to Trading Standards. | 0:14:52 | 0:14:57 | |
A common complaint was people parked their car for the first time and it sank into the driveway. | 0:14:58 | 0:15:04 | |
-His advice was don't park it in the same place twice. -An expert who reviewed Handley's work stated: | 0:15:04 | 0:15:11 | |
Handley pleaded guilty to 71 charges of fraud against 31 victims. | 0:15:22 | 0:15:26 | |
Between them they had paid him a shocking £57,000 | 0:15:26 | 0:15:31 | |
for tarmac driveways that succumbed to cracks, weeds and water holes. | 0:15:31 | 0:15:36 | |
We were very lucky in this case. A number of people, including Mr Thomas, gave very good statements | 0:15:36 | 0:15:42 | |
showing they'd been ripped off, so we got him in prison for 18 months. | 0:15:42 | 0:15:48 | |
Unfortunately for Alfred Thomas and the other victims, the conviction was a bittersweet victory. | 0:15:50 | 0:15:57 | |
We put in compensation claims between £35,000 and £40,000. | 0:15:57 | 0:16:01 | |
The court didn't award anything as he only had £5 in his bank account. | 0:16:01 | 0:16:06 | |
For those people, their money's gone. They're not going to get it back. | 0:16:06 | 0:16:11 | |
Oh, I felt very angry. Very angry. | 0:16:11 | 0:16:14 | |
Because I've been in business for over 50 years | 0:16:15 | 0:16:20 | |
and I always treated my customers fairly. | 0:16:20 | 0:16:25 | |
And I expected to be treated the same. | 0:16:25 | 0:16:29 | |
So I was very angry when I found out I had been done. | 0:16:30 | 0:16:36 | |
Later, another extraordinary story of a rogue tradesman banged up in South London | 0:16:40 | 0:16:46 | |
for some of the dirtiest tricks imaginable. | 0:16:46 | 0:16:49 | |
He said I'd got a dead squirrel up there. It would be another £2,000. | 0:16:49 | 0:16:55 | |
But our rogues meet a strong-minded consumer from Essex who gives them a rough ride | 0:16:55 | 0:17:00 | |
-over their plans to overcharge. -How about 350? Mates' rates. -I still think it's a lot. | 0:17:00 | 0:17:07 | |
Now back to East London where Nicola is house-sitting and Roger is playing his messy tricks. | 0:17:07 | 0:17:14 | |
Nicola's keeping an eye on Roger while her friend, Sabrina, pops out. | 0:17:14 | 0:17:18 | |
He's used mud, mushrooms and food colouring to concoct a handful of sopping wet fungus, | 0:17:18 | 0:17:24 | |
which he hid in the airing cupboard. By pulling it out in front of Nicola he wants to scare her into thinking | 0:17:24 | 0:17:31 | |
-it's toxic mould. -Eew! -Did you put that in there? -No! | 0:17:31 | 0:17:35 | |
-What do you mean?! -You put that... -To wind you up? Don't be ridiculous. | 0:17:35 | 0:17:40 | |
So far, Nicola's keeping an open mind, but Roger has more tricks to play to make her part with money. | 0:17:40 | 0:17:48 | |
There's been a bit of a leak from the tank, I think. | 0:17:48 | 0:17:52 | |
I think there might be a leak under the tank. It's mouldiness growing. | 0:17:52 | 0:17:57 | |
It's a mouldy, stringy, fungus-y... Eew. Makes you feel funny just touching it. | 0:17:57 | 0:18:03 | |
I'll just get rid of it. | 0:18:03 | 0:18:05 | |
OK, we got a bit of a reaction there. We discovered the fungus lurking behind the cold water tank. | 0:18:08 | 0:18:15 | |
Actually, she suggested that I'd put it in there! | 0:18:15 | 0:18:19 | |
Where would she get an idea like that from? She's probably been watching too much television. | 0:18:19 | 0:18:25 | |
But now... my strategy is now | 0:18:25 | 0:18:29 | |
to introduce a few dehumidifiers into the equation | 0:18:29 | 0:18:34 | |
and start to get a little bit of hi-tech stuff in there to charge for. | 0:18:34 | 0:18:40 | |
Roger may think he's hoodwinked her, but Nicola is no fool. | 0:18:40 | 0:18:45 | |
She's on the phone to Sabrina with concerns about the tradesmen. | 0:18:45 | 0:18:50 | |
'They just seem strange.' | 0:18:50 | 0:18:52 | |
Is it? | 0:18:52 | 0:18:54 | |
She thinks they're cowboys | 0:18:54 | 0:18:56 | |
and they're pulling out all these different things that she thinks they have put there. | 0:18:56 | 0:19:03 | |
She thinks they're taking the Mick. | 0:19:03 | 0:19:05 | |
Watch out, Roger. He mentioned a dehumidifier, which is just an old fan heater. | 0:19:05 | 0:19:11 | |
He also has moisture traps which can be picked up for less than £20. | 0:19:11 | 0:19:16 | |
He's hoping to make more than £200 from these tricks, a 1,000% price hike. | 0:19:16 | 0:19:22 | |
I can't wait to see what Nicola makes of this jumble. | 0:19:22 | 0:19:26 | |
We'll get rid of the humidity here. | 0:19:26 | 0:19:28 | |
We'll sanitise the area. | 0:19:32 | 0:19:34 | |
Stick that in over there, mate. Stick it on... on the dehumidifying. | 0:19:35 | 0:19:40 | |
Stick it on dehumidify? You're having a laugh, aren't you? | 0:19:40 | 0:19:45 | |
Oh, that's much nicer. | 0:19:45 | 0:19:47 | |
Straight away. | 0:19:48 | 0:19:50 | |
OK. You all right? What we'll do is leave this dehumidifier going. | 0:19:51 | 0:19:56 | |
I want to leave this dehumidifier going to get rid of the moisture and mould in the air. | 0:19:56 | 0:20:02 | |
We'll stick moisture traps in the back to dry it all out. | 0:20:02 | 0:20:07 | |
These also take the odour away. | 0:20:07 | 0:20:09 | |
-Will that stop the leak? -Yeah, yeah. I've done that. It was just a small nut so I've done that. | 0:20:09 | 0:20:15 | |
Nicola isn't showing much interest in what they're doing. | 0:20:15 | 0:20:19 | |
I bet she'd rumble straight away that it isn't a dehumidifier. Let's hope it doesn't cost her dear. | 0:20:19 | 0:20:25 | |
We've set the dehumidifier going and put humidity traps in. | 0:20:25 | 0:20:29 | |
How long's that going to run for? | 0:20:29 | 0:20:32 | |
A dehumidifier? You could just run it today for... | 0:20:32 | 0:20:36 | |
It's very low. Just leave it. It's part of the kit. They can use it. | 0:20:36 | 0:20:41 | |
Hmm, Nicola's suspicious and it's great to see her asking questions | 0:20:41 | 0:20:46 | |
rather than meekly accept his manky old waffle, but her biggest test will come with the bill. | 0:20:46 | 0:20:52 | |
It can't be long now. | 0:20:52 | 0:20:54 | |
In the winter, if moisture starts to build up, it's best to have one. | 0:20:54 | 0:20:59 | |
You can just run it for a few hours, then switch it off. But we've got rid of that anyway, | 0:20:59 | 0:21:06 | |
-so all we need really for that is 175 quid for the call out and... -175? -175, yeah. Cash. | 0:21:06 | 0:21:13 | |
That's 175 for some mushrooms and an old fan. She's not really going to pay him, is she? | 0:21:13 | 0:21:20 | |
Nicola has let a dodgy plumber into her friend's house. She was suspicious of the mushroom mixture, | 0:21:22 | 0:21:28 | |
and called Sabrina to check on him. When he lied about fixing a leak, she didn't check | 0:21:28 | 0:21:34 | |
and she's taken little interest in his gadgets. Now he's poised to overcharge for them. | 0:21:34 | 0:21:40 | |
-You're going for the cash? 175. -There's 180 there. | 0:21:42 | 0:21:46 | |
-She'll want her fiver. -I'll get it. | 0:21:46 | 0:21:49 | |
Oh, Nicola. You were doing so well. | 0:21:50 | 0:21:53 | |
-Sorry, it's all I've got. I haven't got any notes. -That's all right. | 0:21:53 | 0:21:58 | |
I'm not sure getting your change back will make up for it. | 0:21:58 | 0:22:02 | |
Thank you. Have a nice day. | 0:22:02 | 0:22:04 | |
So £175 handed over for messing around with mushrooms and leaving an old fan heater. | 0:22:04 | 0:22:11 | |
That's still a price hike of more than 750%. | 0:22:11 | 0:22:15 | |
You'd better make tracks before she realises she's been conned. | 0:22:15 | 0:22:20 | |
With the rogues out of sight, our producer must reveal the truth about Roger's tricks to Nicola. | 0:22:25 | 0:22:31 | |
Hello. Hi, there. I wonder if I could have a quick word. We're from the BBC. | 0:22:31 | 0:22:38 | |
We've been doing some investigations of various tradesmen. | 0:22:38 | 0:22:42 | |
-OK. What do they look like? -Em, the older guy... is slim build, he's got fair hair. | 0:22:42 | 0:22:49 | |
He's usually with a younger guy with dark hair. | 0:22:49 | 0:22:53 | |
But it's not my flat. I don't wanna...say, you know. | 0:22:53 | 0:22:58 | |
You know what, I don't want to sound funny, but I rung my mate and said, "Hurry up and come back." | 0:22:58 | 0:23:04 | |
They didn't seem right to me, you know. | 0:23:04 | 0:23:08 | |
And once... I know this sounds really bad, but one seemed too posh to be a plumber. | 0:23:08 | 0:23:15 | |
I wish you'd knocked on the door while they were here. | 0:23:15 | 0:23:19 | |
I think Nicola's suffered enough. Time for Sabrina to come clean and return the cash. | 0:23:19 | 0:23:25 | |
- You got pranked! - I told you! What did I say?! | 0:23:25 | 0:23:30 | |
You are such a BLEEP! | 0:23:30 | 0:23:32 | |
I said to her, "You've got to come!" BLEEP | 0:23:32 | 0:23:36 | |
'When Roger arrived,' | 0:23:36 | 0:23:38 | |
I didn't think they looked much like real tradesmen. I thought they looked maybe...slightly odd. | 0:23:38 | 0:23:46 | |
- And you paid them. - I made them give me £5 change. | 0:23:46 | 0:23:51 | |
£5? | 0:23:51 | 0:23:52 | |
I thought it was a lot of money, but then I had my suspicions they were scamming | 0:23:52 | 0:23:58 | |
and didn't believe they'd fixed what the problem was. | 0:23:58 | 0:24:02 | |
-You should give me the money! -I've got to give it back to you. -Yeah. -Legally speaking. | 0:24:02 | 0:24:08 | |
'I was surprised to be scammed, you know.' | 0:24:08 | 0:24:13 | |
My advice to anyone watching would be that if any tradesmen come, make sure they show proper ID. | 0:24:13 | 0:24:19 | |
If you've got any suspicions about them, call the company that they're supposed to be from | 0:24:19 | 0:24:25 | |
just to verify that they are who they're supposed to be. | 0:24:25 | 0:24:29 | |
Thanks for helping us out, Nicola. But what should you do in that situation to avoid a con? | 0:24:29 | 0:24:36 | |
Keep a close eye on anyone who works on your house to be sure they behave. | 0:24:36 | 0:24:41 | |
Always ask lots of questions and if you have the slightest instinct of suspicious behaviour, | 0:24:41 | 0:24:47 | |
contact Trading Standards for advice. | 0:24:47 | 0:24:51 | |
Making this programme, we've heard stories of cowboys planting all kinds of props for their tricks, | 0:24:53 | 0:24:59 | |
like planks of rotten wood or strips of burnt wire. | 0:24:59 | 0:25:03 | |
In a moment we'll see a real-life instance of a tradesman trying to fake a squirrel infestation. | 0:25:03 | 0:25:09 | |
First, Roger tries his own version of that. | 0:25:09 | 0:25:13 | |
Today Yvonne Wayne is setting up her boss, Peter Stoburgh, a businessman in Essex. | 0:25:14 | 0:25:21 | |
I've worked for Peter for three years. I'm always telling him not to be too gullible. | 0:25:21 | 0:25:27 | |
He's forever listening to sales people and believing what they say. | 0:25:27 | 0:25:33 | |
Some people are not as nice as he is and he needs to be a bit careful. | 0:25:33 | 0:25:38 | |
Yvonne works in Peter's car repair workshop, built beside his home. | 0:25:38 | 0:25:42 | |
She's told him the toilets there keep getting blocked | 0:25:42 | 0:25:46 | |
and she's called in tradesmen. | 0:25:46 | 0:25:49 | |
Unfortunately, it's Roger and Luke. | 0:25:49 | 0:25:52 | |
They're going to trick him into thinking the blockage is caused by burrowing squirrels. | 0:25:52 | 0:25:58 | |
-What have you got to help us? -We've got some smoke grenades and a foam expander gun, | 0:25:59 | 0:26:05 | |
-to plug up all the gaps. -Well, actually they're not in there. | 0:26:05 | 0:26:09 | |
But we've got to convince the victim that they are in there. | 0:26:09 | 0:26:14 | |
To help, we have squirrel droppings and a little bit of squirrel fur. | 0:26:14 | 0:26:18 | |
Extraordinary. To convince Peter his drains are blocked with squirrels, | 0:26:18 | 0:26:24 | |
Roger will plant fake droppings and fur. There are no squirrels. | 0:26:24 | 0:26:28 | |
He'll also try to overcharge Peter for a smoke treatment to drive them out and for expanding foam. | 0:26:28 | 0:26:35 | |
Of course, there are no squirrels, | 0:26:35 | 0:26:38 | |
so you can rest assured there will be lots of flannel with the facts. | 0:26:38 | 0:26:42 | |
Roger's expecting a whopping £500 for this. | 0:26:43 | 0:26:47 | |
That's around four times the normal fee he'd get for unblocking a drain. | 0:26:47 | 0:26:53 | |
They arrive just after 11 o'clock. | 0:26:53 | 0:26:55 | |
Let's go, daddio. | 0:26:55 | 0:26:57 | |
While they wait for Peter, they look for somewhere to plant evidence. | 0:26:57 | 0:27:02 | |
-Hello. -Whoops! Too late. | 0:27:04 | 0:27:07 | |
-Almost caught red-handed there. -I won't shake your hand. | 0:27:07 | 0:27:11 | |
That's my assistant. I won't shake your hand. Obviously, they've been in horrible places. | 0:27:11 | 0:27:17 | |
Peter hasn't checked their ID because he thinks Yvonne hired a reputable tradesman. | 0:27:17 | 0:27:23 | |
But he has been checking if the drains are blocked. Uh-oh. | 0:27:23 | 0:27:27 | |
-There's an inspection thing that I've tried to rod. -Yeah? | 0:27:27 | 0:27:31 | |
It's like a sealed pipe that goes down there. | 0:27:33 | 0:27:38 | |
That sounds a bit technical. The last thing our trickster wants is a have-a-go consumer | 0:27:38 | 0:27:43 | |
-who knows what he's talking about. -At the end of the pipe is a screw cap. I put my steam cleaner up it. | 0:27:43 | 0:27:50 | |
-It never seems to back up. -It doesn't sound like Peter is convinced there's a problem at all. | 0:27:50 | 0:27:56 | |
-I flushed it this morning. -OK. | 0:27:56 | 0:27:59 | |
The squirrels are on hold for now. Roger heads off on a fact-finding mission. | 0:28:01 | 0:28:07 | |
Peter thinks he wants to know more about the drainage system, | 0:28:07 | 0:28:11 | |
but Roger's really trying to get to know this consumer's weakness. | 0:28:11 | 0:28:15 | |
It only happens once in a blue moon. I don't understand. | 0:28:15 | 0:28:19 | |
And it was time well spent. Peter might be missing an air vent - | 0:28:19 | 0:28:24 | |
information that could come in very handy later on. | 0:28:24 | 0:28:28 | |
But he's also learnt something he's less happy about. | 0:28:28 | 0:28:32 | |
I've just been chatting to him. He put the drains in himself. | 0:28:32 | 0:28:36 | |
He knows this system backwards. | 0:28:36 | 0:28:39 | |
He says he's getting no problem. We'll play it by ear. | 0:28:39 | 0:28:42 | |
Peter seems so clued up, there's a chance he may not fall for any of Roger's tricks, | 0:28:42 | 0:28:48 | |
so our rascal adapts his plans. | 0:28:48 | 0:28:51 | |
That missing air vent has given him an idea. | 0:28:51 | 0:28:55 | |
If this is blocked up a little bit and it builds up, | 0:28:55 | 0:28:59 | |
it's got nowhere to go. If it had an air inlet at the end of it, | 0:28:59 | 0:29:04 | |
it would allow it to come through. | 0:29:04 | 0:29:07 | |
So an unnecessary ventilation pipe is the new dirty trick. | 0:29:07 | 0:29:11 | |
It may just reap some rewards. | 0:29:11 | 0:29:14 | |
-It would just allow that equalisation of pressure. -Like in my loft. -Yeah, yeah. | 0:29:14 | 0:29:21 | |
-Valve talk. Fascinating(!) -I think you've done a good job, | 0:29:21 | 0:29:26 | |
-but it's just that last bit where the vent pipe goes. -It's been like this for 30 years. | 0:29:26 | 0:29:33 | |
Yeah. There's probably something in there, which just... A bit of blockage, or rats. | 0:29:33 | 0:29:39 | |
It's been wonderful watching our rat Roger cope with such a knowledgeable consumer. | 0:29:39 | 0:29:44 | |
So will Peter be sucked in by any of Roger's tricks? | 0:29:46 | 0:29:49 | |
-Take it down. -Yee-ha! | 0:29:49 | 0:29:52 | |
Smokin'! | 0:29:52 | 0:29:54 | |
And how will he react when Roger presents him with the bill. | 0:29:54 | 0:29:59 | |
-He's upset. -He's not very happy. | 0:29:59 | 0:30:02 | |
I love it when consumers fight back. | 0:30:06 | 0:30:08 | |
Roger's squirrel trick may seem far-fetched, but it's based on a shocking fraud in Kent. | 0:30:08 | 0:30:15 | |
The good news is the fraudster concerned didn't get away with his rotten plan. He was banged up. | 0:30:15 | 0:30:22 | |
South-east London has lived in fear of the Vincent family for some time. | 0:30:24 | 0:30:29 | |
Trading Standards have been watching them very closely for years | 0:30:29 | 0:30:33 | |
after two Vincent brothers were convicted of fraud against elderly consumers in 2011. | 0:30:33 | 0:30:39 | |
But this time it was cousin Amos Vincent who, in November, 2010, scammed an 82-year-old grandmother. | 0:30:39 | 0:30:46 | |
Clive Watts at Bexley Trading Standards investigated his stomach-churning cons. | 0:30:46 | 0:30:52 | |
Rogue traders will use any tactic to get householders to agree | 0:30:54 | 0:31:00 | |
to have work done. If necessary, they will use scare tactics to get them to pay even more money. | 0:31:00 | 0:31:06 | |
In this case, the victim was so distressed at being manipulated | 0:31:06 | 0:31:11 | |
that she's asked us to disguise her identity, so we're going to call her Mrs Smith. | 0:31:11 | 0:31:17 | |
But she was keen to discuss the schemes the conmen used in order to warn other consumers. | 0:31:17 | 0:31:23 | |
A man came to the door and said I'd got problems with my roof. | 0:31:23 | 0:31:29 | |
It needed doing urgently, but he'd need £1,500 to get the materials. | 0:31:29 | 0:31:34 | |
Conmen tend to pick on roofing work because most householders are unfamiliar with the roof condition | 0:31:34 | 0:31:40 | |
and the older, more vulnerable householder is even less likely to know if it needs doing. | 0:31:40 | 0:31:46 | |
He said the beam along the side of the house had gone. | 0:31:46 | 0:31:50 | |
That worried me because I felt the beam was an important part of it. | 0:31:50 | 0:31:55 | |
If that had gone, I've got to get something done. | 0:31:55 | 0:31:59 | |
We went out into the back garden | 0:32:00 | 0:32:02 | |
so that he could show me where there was a dip in the roof. | 0:32:02 | 0:32:07 | |
The beam at the back had also gone. | 0:32:07 | 0:32:10 | |
That worried me that it was as bad. | 0:32:10 | 0:32:13 | |
Mrs Smith was so concerned that she paid him the full £1,500 in cash. | 0:32:14 | 0:32:19 | |
She'd fallen for his first dirty trick of scare tactics and not asked for a quote or receipt. | 0:32:19 | 0:32:26 | |
Now sensing an even bigger payout, this crook knew how to turn up the pressure on an elderly woman | 0:32:26 | 0:32:33 | |
who was alone and worried about the state of her roof. | 0:32:33 | 0:32:36 | |
The next morning I answered the door to a second man who said he'd been asked to look inside the loft. | 0:32:39 | 0:32:45 | |
I took him upstairs and he pulled down the loft ladder. | 0:32:45 | 0:32:49 | |
I came down and left him to it. | 0:32:49 | 0:32:51 | |
He came down from the loft and said his boss wanted to speak to me. | 0:32:51 | 0:32:57 | |
The boss said that there was more work to be done than he had thought | 0:32:57 | 0:33:02 | |
and also I'd got a dead squirrel up there. | 0:33:02 | 0:33:05 | |
So the whole loft would have to be fumigated because there would be maggots all over the place. | 0:33:05 | 0:33:12 | |
He said it would be another £2,000. | 0:33:12 | 0:33:14 | |
Another £2,000. Now that's a dirty trick - inventing an even bigger problem to push up the cost. | 0:33:14 | 0:33:22 | |
The fact that I'd got this dead squirrel up in the roof and all these maggots, | 0:33:22 | 0:33:28 | |
it made me feel terrible. I'd got to get rid of that as soon as possible. | 0:33:28 | 0:33:33 | |
These men, they tell consumers that more and more work needs done. | 0:33:33 | 0:33:38 | |
They keep inventing new things wrong with the roof. On this occasion, they threw in a dead squirrel. | 0:33:38 | 0:33:45 | |
It's all designed to increase the pressure on the consumer and get them to pay more and more. | 0:33:45 | 0:33:52 | |
Although I have a pull-down loft ladder, I do find it very difficult to get up into the roof. | 0:33:52 | 0:33:58 | |
The work had to be done and so I agreed to pay the extra money. | 0:33:58 | 0:34:02 | |
Terrified at the idea of her roof crashing down around her, | 0:34:02 | 0:34:07 | |
the conman had caught his victim in a web of lies, | 0:34:07 | 0:34:11 | |
but this devious rogue hadn't allowed for outside intervention when Mrs Smith went to her bank. | 0:34:11 | 0:34:18 | |
The young counter clerk was suspicious because I'd already drawn out one lot of money. | 0:34:18 | 0:34:25 | |
She went to get a senior colleague who told me | 0:34:25 | 0:34:28 | |
not to take out the money and she would contact Trading Standards. | 0:34:28 | 0:34:34 | |
We received a telephone call from a local bank who told us their customer had called in | 0:34:34 | 0:34:41 | |
to collect a significant amount of cash for some building work for which she had no paperwork. | 0:34:41 | 0:34:48 | |
It all sounded very suspicious, so we came along to investigate. | 0:34:48 | 0:34:52 | |
We went round to the house and there didn't appear to be anything wrong with the roof whatsoever. | 0:34:52 | 0:34:58 | |
No rotten timbers, certainly no squirrels and no sign of any work having been carried out. | 0:34:58 | 0:35:04 | |
A classic, shocking scam deceiving an elderly woman out of her savings. | 0:35:04 | 0:35:09 | |
Sadly, Mrs Smith had already lost £1,500, but the quick-thinking bank clerk | 0:35:09 | 0:35:16 | |
meant that Trading Standards and the police could spring a trap | 0:35:16 | 0:35:20 | |
for when the rogue workmen came back for the extra £2,000. | 0:35:20 | 0:35:24 | |
He came in towards the front door and I was told I mustn't, on any account, answer the door. | 0:35:24 | 0:35:30 | |
He was ringing the bell really hard. | 0:35:30 | 0:35:33 | |
The man was arrested and there was little surprise as to who he was. | 0:35:33 | 0:35:38 | |
He turned out to be Amos Vincent, part of a family causing problems of this type in south-east London | 0:35:38 | 0:35:44 | |
and north-west Kent and were known to police and Trading Standards. | 0:35:44 | 0:35:48 | |
Amos Vincent was sentenced to 40 months in prison for fraud in February, 2011. | 0:35:48 | 0:35:54 | |
Mrs Smith regrets handing over the £1,500 without a receipt | 0:35:54 | 0:35:58 | |
and without getting other quotes, but these are mistakes she's determined not to make again. | 0:35:58 | 0:36:05 | |
I've learnt never to trust anybody that calls at the door saying that something wants doing | 0:36:05 | 0:36:11 | |
and only to use builders or other workmen that are recommended. | 0:36:11 | 0:36:15 | |
Good advice. And don't forget, Trading Standards respects your confidentiality | 0:36:18 | 0:36:24 | |
so there's nothing to fear by reporting rogue activity. | 0:36:24 | 0:36:28 | |
You could be stopping another consumer from becoming a victim. Now what about Peter in Essex? | 0:36:28 | 0:36:34 | |
Roger was hoping to trick him into thinking squirrels had blocked his drains so he could overcharge him, | 0:36:34 | 0:36:41 | |
but he's turned out to be a sharper consumer than anyone thought. | 0:36:41 | 0:36:46 | |
-Whack it through. -It never seems to back up. | 0:36:46 | 0:36:51 | |
After an hour of debate, Roger's trying to adapt his plan by fitting an unnecessary air vent pipe | 0:36:51 | 0:36:57 | |
for which he'll crank up the bill. But Peter needs convincing that there's anything wrong at all. | 0:36:57 | 0:37:03 | |
Which is where Roger's next trick comes in. | 0:37:04 | 0:37:08 | |
It's time for a bit of high drama. We'll introduce the smoke bomb. | 0:37:08 | 0:37:12 | |
He's just nipped up the road. As soon as he comes back, | 0:37:12 | 0:37:16 | |
we'll let the smoke bomb go and tell him it's a test. | 0:37:16 | 0:37:19 | |
They're coming back, Luke. | 0:37:19 | 0:37:21 | |
So Roger's best hope of making any kind of money is to wow Peter with a demonstration | 0:37:21 | 0:37:27 | |
-that something, anything, is wrong. -Are they on their way? -Now, now. -Yeah? | 0:37:27 | 0:37:32 | |
If the smoke doesn't flow through the system properly, | 0:37:32 | 0:37:36 | |
he'll have the evidence to prove that a new air vent needs fitting. | 0:37:36 | 0:37:40 | |
Yee-ha! Smokin'! | 0:37:40 | 0:37:42 | |
Let's just go down the land drain and see if we see it come out. | 0:37:44 | 0:37:48 | |
No, nothing. We let a smoke test go and that proves it's got hydraulic pressure. | 0:37:51 | 0:37:56 | |
Hmm. First squirrels and then smoke. This is getting desperate. | 0:37:56 | 0:38:01 | |
OK. We had a good look at it. There could be tree root ingress there. | 0:38:02 | 0:38:08 | |
-But I think the only thing you can say is put a vent up the end. -OK. | 0:38:08 | 0:38:13 | |
-Do you want us to do that or you? -One last stab at springing the air vent trick. -How much is it? | 0:38:13 | 0:38:19 | |
About 250. | 0:38:19 | 0:38:21 | |
Yeah? | 0:38:21 | 0:38:23 | |
-It's only a bend and a pipe. -You forget he knows what he's talking about, Roger. -I can do that. | 0:38:24 | 0:38:31 | |
-You don't need a degree in sanitary engineering. -It sounds like Pete has got that degree | 0:38:31 | 0:38:37 | |
and your plan's going down the pan. | 0:38:37 | 0:38:40 | |
-What do I owe you? -Just for today, 500 quid. | 0:38:40 | 0:38:44 | |
-If it's cash. -How much?! For a couple of smoke bombs? | 0:38:44 | 0:38:48 | |
-If we're not going to get any work out of it, any other work. -You really want 500 quid? | 0:38:48 | 0:38:54 | |
-Is that all right? -It's a lot. -Well, we just like getting a lot of money. | 0:38:54 | 0:39:00 | |
-Careful. Peter doesn't sound happy. -Do you want to pay cash or cheque? | 0:39:00 | 0:39:04 | |
-Whatever's cheapest. -Cash. | 0:39:04 | 0:39:07 | |
-I don't know if I've got 500. -You almost have to admire Roger's audacity. | 0:39:07 | 0:39:13 | |
-He looks very upset. -BLEEP -Yeah, you would too, Roger, | 0:39:13 | 0:39:17 | |
if you were being fleeced for 500 quid. | 0:39:17 | 0:39:21 | |
I just said to him I want 500 quid and I could just see it in his face, going, "Ouch, that hurts." | 0:39:24 | 0:39:31 | |
He's gone off to get it. We might have to take some in a cheque. We live in hope. | 0:39:31 | 0:39:38 | |
Today, Peter Stoburgh let our dodgy tradesmen tackle his plumbing. | 0:39:40 | 0:39:44 | |
Roger wanted £500 for investigating the drains. Peter proved to be an on-the-ball consumer, | 0:39:44 | 0:39:50 | |
refusing to agree to any extra work. | 0:39:50 | 0:39:53 | |
Roger's spent nearly two hours on this job and needs something to show for it. | 0:39:53 | 0:39:58 | |
Will he persuade Peter to pay up? | 0:39:58 | 0:40:01 | |
-I just think that's a bit strong. -What do you think is fair? -I was expecting a couple of hundred. | 0:40:02 | 0:40:08 | |
-Right. You reckon 200 is fair? -Yeah, I think it's very fair. | 0:40:08 | 0:40:13 | |
How about 350? | 0:40:13 | 0:40:15 | |
Cash. Mates' rates. | 0:40:15 | 0:40:17 | |
I still think it's a lot. I'll give you 300 cash. | 0:40:17 | 0:40:21 | |
-How about 350? -No, 300 quid. -300? | 0:40:21 | 0:40:24 | |
Yeah, I'll get you a card. | 0:40:24 | 0:40:27 | |
-I'll give you 300 quid. -All right. -I think that's 100 quid more than it should be. -All right. | 0:40:27 | 0:40:33 | |
-What a tough negotiator Peter is. -Right. You happy with 300 quid? -I'm not happy, but... | 0:40:33 | 0:40:38 | |
I don't want to spend the rest of the morning arguing with you. | 0:40:38 | 0:40:42 | |
That's a big old discount you got. | 0:40:42 | 0:40:45 | |
Deal done. Finally. | 0:40:45 | 0:40:48 | |
Peter put up a good fight - a lesson to us all, | 0:40:49 | 0:40:53 | |
but he's still ended up paying Roger £300 for a job, which didn't need doing. | 0:40:53 | 0:40:59 | |
-Don't shake my hand. I've been down drains. -You're a good man. | 0:40:59 | 0:41:03 | |
Once Roger is safely out of the picture, our producer must reveal the truth to Peter about his tricks. | 0:41:03 | 0:41:11 | |
-We're from the BBC. -Yeah? -We're just doing some investigations in the area. -Yeah? | 0:41:11 | 0:41:17 | |
We had some reports of various tradesmen who have not been doing very good jobs. | 0:41:17 | 0:41:23 | |
This is not because of someone that's been here, is it? I thought he was a bit expensive. | 0:41:23 | 0:41:29 | |
-Did you pay him in cash? -I did because he wanted some cash. | 0:41:29 | 0:41:34 | |
-Yeah. -Would you mind me asking how much it was? | 0:41:34 | 0:41:38 | |
Er, he wanted 500 quid. | 0:41:38 | 0:41:41 | |
I thought that was a rip-off. | 0:41:41 | 0:41:43 | |
It's time to reveal the part Peter's employee Yvonne played in setting him up. | 0:41:43 | 0:41:49 | |
-I don't know who this is. Do you know who this is? -No, but you know who she is. | 0:41:50 | 0:41:55 | |
Ah... BLEEP | 0:41:58 | 0:42:00 | |
-We decided to scam you. -'When Roger arrived,' | 0:42:00 | 0:42:03 | |
he was very friendly and helpful. | 0:42:03 | 0:42:06 | |
-My original plan was to tell you there was squirrels in your drain. Would you have gone for that? -No. | 0:42:06 | 0:42:12 | |
I'd recommend they use someone they know or was recommended to them, | 0:42:12 | 0:42:17 | |
not somebody they don't know. | 0:42:17 | 0:42:19 | |
And get a quote before they do the job is the best answer. | 0:42:19 | 0:42:24 | |
Peter was such a good sport and it was great to see him put our rogue on the back foot. | 0:42:24 | 0:42:30 | |
Roger's only playing rogue for us | 0:42:30 | 0:42:32 | |
and you can rely on the vast majority of tradesmen being honest and hardworking. | 0:42:32 | 0:42:38 | |
The crucial thing to remember is if in doubt, keep them out. | 0:42:38 | 0:42:42 | |
I'll see you next time. | 0:42:42 | 0:42:44 | |
If you'd like to help us to reveal how easy it is to fall for the cons of rogue tradesmen | 0:42:44 | 0:42:50 | |
by sending our trickster to visit your friends or family, | 0:42:50 | 0:42:55 | |
you'll find all the details at: | 0:42:55 | 0:42:58 | |
Subtitles by Subtext for Red Bee Media Ltd - 2011 | 0:43:12 | 0:43:16 | |
Email [email protected] | 0:43:16 | 0:43:19 |