Episode 10 Right on the Money


Episode 10

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DOM: Whether you're a spender or a saver,

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we could all do with knowing how to make the most of our cash.

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-DENISE:

-So we've found simple advice for you to do just that,

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and taken it to towns and cities

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right across Britain.

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Whatever help you need with your finances, we are Right On The Money.

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Hello, and welcome to Right On The Money, the series that's

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going to help you save a packet in the easiest way possible.

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And today we'll be giving you tips and advice from Blackpool, a town

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famous for its Tower, Pleasure Beach and not one but three piers.

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Three? That's just greedy.

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And here's what's coming up in today's programme.

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We'll give this party girl a complete money makeover.

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But can she stay on the straight and narrow,

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or will she keep squandering her cash?

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I really, really want to get on the property ladder,

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that's the main thing I want to focus on at the moment.

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I think it's so important. Especially the age that I'm at now.

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And how you could holiday for free -

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though you might have to break into a little bit of a sweat.

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It's a very small price to pay for a free holiday, and because of

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the environment you're in it just makes it all worthwhile.

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-This reminds me of my Strictly days.

-Yeah...

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-You were in that as well, weren't you, Dom?

-Yeah, 2007, loved it.

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Hm - not for very long, if I remember.

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Oh, that hurts, Denise! I was voted out the week before Blackpool,

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I feel like I was robbed of my moment.

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Sorry, Dom.

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Well, Blackpool's built on entertainment,

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and there's lots to see and do both day and night.

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You don't want to be telling that to the woman we're about to meet,

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because her hectic party lifestyle is playing havoc with her bank balance.

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28-year-old Melissa Jackson from Birmingham

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has very clear ideas of what she wants out of life.

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But so far, planning her financial future hasn't been her strong point.

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She juggles a full-time job in recruitment

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with volunteering as a DJ two hours a week on Newstyle Community Radio.

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And her social life is just as busy.

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In my spare time, I like to go out to nice places to eat

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or go for drinks or cocktails.

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I like to go out partying with the girls. Weekends away...

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Yes, this girl likes to party. As often as she can.

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That's what's at the root of her money troubles -

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but Melissa has a battle on her hands.

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I think in my head sometimes

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you've got the good Melissa and then you've got the bad Melissa.

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The bad Melissa's saying "You're young, you're free,

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"you're single... You work hard every single day.

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"Go wild at the weekend!"

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The good Melissa's saying, "You need to save this month,

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"you need to make sure you're in the black, not the red..."

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Sometimes you get phone calls from your girls -

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"What you doing tonight? Where do you want to go?"

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Bad Melissa's like, "Go ahead, why not?"

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And it's bad Melissa who's most definitely winning the fight.

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She has a hefty overdraft of £1,500, that she just can't clear.

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Time to call in personal finance expert Simon Read...

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Hi. Melissa?

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-Hi, Simon.

-Hi...

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..to put Melissa back in the black,

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and set her up for a more secure future.

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So, Melissa, tell me about your financial situation.

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I really want to get on the property ladder, that's the main thing I want to focus on at the moment.

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I think it's so important, especially the age that I'm at now,

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to start building my foundations for my future children.

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But that's never going to happen

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if Melissa's bank account remains stuck in the red.

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And that's not her only problem.

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When she goes out for the night, Melissa sticks the drinks on her

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credit card, which has an £800 debt that she's struggling to repay.

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-Do you know how much interest you're paying on that?

-No, and I don't really want to know.

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£800, £1,000, that's getting on for £200 interest. Every year.

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It's throwing money away, isn't it?

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But I'm very aware of it, I'm very aware of what I need to do...

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Well, let's see just how aware Melissa is of how much cash

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she's actually squandering.

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Simon investigates,

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by meeting her best friends and fellow partygoers.

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How many nights do you go out of a week?

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I would say...I'd probably go out once or twice a month.

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-Once or twice a month?

-Yeah.

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GIRLS LAUGH

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Hang on a minute, Melissa! You're having a giraffe.

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I'm waiting for you girls to tell me the truth about this now,

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-I'm not sure Melissa is being totally honest.

-Erm...

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-and then I'll go out on a Saturday night...

-Yes.

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-I may go out to a drink on a Friday night...

-OK.

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Hang on. You said once or twice a month,

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where did all these extra nights come from?

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Depends kind of like what mood I'm in - like, sometimes I'm in

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a crazy mood so...

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-I'll go out every weekend, you know.

-I like crazy Melissa.

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Crikey. That's a lot of partying.

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And how much does a night like this cost?

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I would say about 100 quid?

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-Would you say that?

-Easy.

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-More.

-More.

-Yeah.

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Wow. That really adds up.

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And even if Melissa went out like that just one night a week,

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she'd be burning through a whopping £5,200 a year.

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If she wants to clear her debt and start saving up for a house,

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something's got to give.

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But Simon is no party pooper.

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In fact, he's got a few moves that suggest

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he might enjoy the odd cocktail himself.

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So, backed up by Melissa's mate Andre,

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Simon wants to show our party girl how she can still have

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a good time without going through so much cash.

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So, welcome to my wonderful bar.

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We're going to have a few drinks in a minute, but first,

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Andre, thanks for coming.

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-Melissa here - is she as bad as she seems?

-Oh, yes!

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SIMON LAUGHS

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-You're not supposed to tell anyone.

-No, I know.

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OK, so let's actually have a look at how much you spend when you go out.

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OK.

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So, for instance, if you buy a glass of wine like this,

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that's going to cost you about £8.

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-OK?

-OK.

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If you buy a glass of wine for £8,

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it means you're spending £24 on a bottle of wine.

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Would you buy a bottle of wine for £24 at home?

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No! Oh, my gosh, a bottle of wine's, like, £5 from the store.

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OK. So when you drink at home, you'd buy a bottle for £5.

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-When you go out, you spend £24 on a bottle of wine.

-That's really bad.

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-Can you see where I'm going with this?

-Yeah.

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Bars make big profits on wine.

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Typically, they try to get one glass to pay for the entire bottle.

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Which means a 350% profit.

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But they have an even bigger margin on spirits, mixers and cocktails -

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about 456%.

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Now, what about cocktails? I know you love cocktails.

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Absolutely love cocktails.

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Melissa likes to drink a mojito or two during a night out -

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at eight quid a pop.

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What if I told you to make one of these at home

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would cost you 89 pence?

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-Wow!

-I don't believe you.

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Well, it's true, Melissa.

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So - if that after-work "happy hour"

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looks like turning into a full night out,

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it might make financial sense for Melissa and her mates

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to mix their own drinks at home.

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If you didn't have three drinks a week,

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-do you know how much you would save a year?

-How much?

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Have a guess.

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-About 1,000?

-£1,000?

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-Seriously?!

-It's actually £1,200.

-Wow.

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-I don't believe you.

-£1,200.

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Now, £1,200

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is a lot of money towards a deposit...

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-Yeah.

-Towards something else.

-Could buy a holiday with that.

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-Again, it's back about making choices.

-Yeah.

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So Melissa could save around £1,200 a year if she cuts out three

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bar-bought drinks a week.

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And as if a saving like that wasn't sobering enough,

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a morning-after trip to the park

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is about to reveal another way

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Melissa can get her finances in better shape.

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Now, I know you go to the gym regularly -

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how much do you pay a month?

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-I probably pay about £25 a month?

-£25 a month.

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-That's not a lot, is it?

-No, not really.

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But over a year, that works out at about £300.

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When the fact is, exercise can be free.

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-OK, OK...

-So if we take a look round here,

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there are various different exercise things you can do,

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and on a beautiful day like today you get the fresh air as well...

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-Mm-hm.

-And you can save £300 a year.

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That sounds good.

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I mean, I've never really been a fresh air,

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running type of person...

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It's not about the running - I'm talking about, there's bars...

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-Oh...

-There's a whole circuit here, it's free to use...

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Exactly the same kind of workout that you'll get in a gym -

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-but you just don't have to pay for it.

-That's pretty good.

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-Do you want to give it a try?

-Let's go, let's have a go. OK.

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About 12% of the UK population use a gym.

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But there are plenty of cheaper alternatives for exercise.

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Obviously, cycling and running -

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but a growing number of public parks

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have free to use equipment similar to this one.

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So it really is possible to shed the pounds, while saving the pennies.

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It seems that Melissa is really getting into the swing of things.

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And if she does ditch that gym membership, that's another 300 quid

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towards clearing her debt.

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With her finances already getting quite a workout,

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we'll find out later in the programme

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if Simon can succeed in reining in what Melissa spends.

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And he'll have some great advice how first-time buyers like her

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can get thousands of pounds' worth of help

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to achieve their property dream.

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And later on, Melissa will be chatting to us

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about how she's got on.

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Meanwhile, Andy Webb from the Money Advice Service is here.

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Andy, when you're someone of Melissa's age,

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who wants to get on the property ladder but still wants to have fun,

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it's pretty hard, isn't it?

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It really is, and young people have other disadvantages. When you're 18,

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all of a sudden, there's a whole new world of credit that appears.

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Letters arrive - "Have a credit card! Here's an overdraft!"

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It might feel you've got this free money to spend,

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but as we know, it's not free money,

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you've got to pay that back and it comes with fees, with charges,

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which, if you don't sort of sort out early on,

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the repercussions won't just be in the next few months.

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They can be years down the line, and that's obviously,

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you know, a real disadvantage when they are trying to buy a home.

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And, Simon, it's a shame Melissa doesn't live in Blackpool, isn't it?

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I mean, you run a social group. Tell us a little bit about that.

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OK, well, I run a group

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called the Seaside Party People, and we're an online group

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and we've got over 200 members.

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We do lots of things which are free, or, um, cost very little money.

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For example, we can do walks or cycles, picnics in the park,

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we have a lot of local bands that play venues.

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I tell you what, Andy, cos that's a good point.

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Free events like that are now needed more than ever,

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because recent figures have shown that young people are spending

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about a quarter of their wages on rent alone!

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Yeah, it's so difficult. Rent, you can't really do much about it.

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Rent is the rate that it is.

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Look at those areas where you can make a difference.

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We know that energy bills -

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£300 is the saving you can make each year if you switch and fix.

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Simon, question. Now, be honest.

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Would you rather spend your money on a bill

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or having a good time with your friends?

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Well, I'd rather have a good time,

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but I would always make sure my bills are paid, and you can

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still go out and socialise for free and still have a good time.

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Thanks, both.

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Now, Blackpool is a hugely popular destination and, get this,

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a stonking 17 million people visited here last year.

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Now, Denise and I have been trying out the attractions

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and, let me tell you, they don't come cheap.

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And any sort of family holiday can be quite expensive.

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Well, you say that, Dom, but you can do it for free.

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We all fancy a holiday now and then,

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but with household budgets tight, nearly a third of Brits

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say that a getaway is no longer within their means.

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Still, being broke doesn't have to mean going without a break.

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All you need is a little know-how,

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as the Page family from Leeds is about to find out.

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It's the start of the school holidays

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and they're getting ready to recharge their batteries.

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What we want to get out of the holiday is getting away from the...

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the norm, the everyday 9-5, the hustle and bustle, just getting out

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in the fresh air and we're really looking forward to getting off.

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Right, guys, let's get going.

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This year, Tracy, David and Caitlin are joining the 74% of Brits

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that holiday in the UK.

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But theirs isn't going to cost them a penny.

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They've chosen this luxury camp site in North Yorkshire,

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where a week would normally cost up to £500.

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But if you don't mind getting your hands dirty,

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you can stay here for nothing, as owner Carolyn explains.

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We offer a volunteer scheme, where you can come and work

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for 25 hours a week in exchange for a week's free accommodation.

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We've had our times in the past,

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where we've been really, really skint,

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so we wanted to find a way to make it accessible to everyone, really.

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The Pages have never done anything quite like this before

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and aren't sure what to expect.

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But there's a good reason why they were delighted to find

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this kind of opportunity only a couple of hours from home.

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I've been out of work four times last year?

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Yeah, he got made redundant four times,

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so you have to have a look at what you've got, if you want holidays,

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erm, making the most of what we've got on our doorstep.

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But tightening their belts means some hard graft,

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and the Pages get straight to it.

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You can be doing anything from changing beds,

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helping out the cleaning team, put bird boxes up,

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plant bluebells, all sorts, a wide range of activities, really.

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I've been cutting down the branches to get, um,

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the wood together for the firewood for the campfires.

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It is tiring, doing things that you're not used to doing,

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but it's enjoyable.

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It's nice to get stuck in, helping other people who are camping,

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and then getting to relax at the end of it and enjoy the rest of the day.

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It's good.

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But convincing 14-year-old Caitlin

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of the benefits of a working holiday might take some time.

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Do I want to be working on my holiday? No.

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Because, if you looked up the definition of "holiday"

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in a dictionary, it wouldn't be "you're working".

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What I miss about most of my holidays abroad is

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just relaxing under the sun.

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It's obviously wetter. There's a lot more rain.

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But it's a change and it's something different to do.

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So I'm all up for it.

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This type of working holiday may not be everyone's idea of fun,

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but the promise of serious saving

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has proved hard to resist for old hands Julie and her son Daniel.

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I've been coming here for probably about five years,

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and volunteering for three and a half, maybe?

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And I usually come sort of four or five times a year.

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We started coming here as paid guests, got to know the people who

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work here and they suggested to us it would be a good way of

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being able to come more often, um, and then we had a go and loved it.

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We're going down to, um, one of the Woodcutters, to prepare it

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for the customers coming in, so the bed will need making

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and the floors need sweeping, things like that.

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I work for about 20 hours a week.

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Would you lift the pillows for us, Dan?

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'So we do four days with five hours.'

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And the work isn't hard and the people here

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are always really nice, so we have a bit of a laugh.

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It's a very small price to pay for a free holiday and,

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because of the environment you're in, it just makes it all worthwhile.

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When you are doing work, you can just hear all the birds

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in the background and it just reminds you that you're not at home.

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You're in a forest.

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If you too want to make your time off more hands-on,

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a quick internet search will uncover all sorts of working breaks

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with accommodation thrown in.

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From working behind the scenes in a stately home...

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..to picking fruit and veg on an organic farm.

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But cutting the cost of your holiday

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doesn't just mean you have to work for it.

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There are plenty of other ways you can get away for less.

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House swapping is a safe and well-established way to travel.

0:16:560:17:00

You can exchange your home for a place in the sun.

0:17:000:17:03

Or you could stay in a bothy, a remote mountain hut,

0:17:040:17:07

without paying a penny.

0:17:070:17:09

They can be found in Scotland, Wales and the North of England,

0:17:090:17:13

but be prepared - they're very basic

0:17:130:17:16

and you'll need all your camping kit, including lights.

0:17:160:17:19

Back on the campsite and, as the first day

0:17:210:17:23

of the Pages' break draws to a close, while it may be free,

0:17:230:17:27

is their working holiday really worth the effort?

0:17:270:17:30

It's been a different experience.

0:17:310:17:33

It's obviously something I've never done on holiday before -

0:17:330:17:36

going out and working - but I've definitely enjoyed it.

0:17:360:17:40

I'm a little bit tired, because of all the lifting

0:17:400:17:44

and moving stuff around, but it's not 100% physically exhausting.

0:17:440:17:48

It's like a...a nice tired.

0:17:480:17:50

It brings the family closer together, having good fun,

0:17:500:17:54

having a laugh, getting dirty, and I'd recommend it to any family

0:17:540:17:58

to come and do, especially families

0:17:580:18:00

who are on a tight budget, er, with kids and that.

0:18:000:18:04

Come and do it, have a go.

0:18:040:18:06

We're definitely doing it again.

0:18:060:18:08

Travel expert, Simon Calder, is with me at the top of the Tower

0:18:110:18:14

and, firstly, Simon, what a fantastic view!

0:18:140:18:17

It's just great to be here, isn't it?

0:18:170:18:19

I've heard that the sun always shines in Blackpool.

0:18:190:18:22

That's true, isn't it?

0:18:220:18:23

And if you're looking to travel further afield,

0:18:230:18:25

what deals are there for you?

0:18:250:18:27

It's a really tricky summer, in terms of package holiday prices,

0:18:270:18:31

going to the Mediterranean, so, instead of heading south, I would

0:18:310:18:34

actually say go east, to the Baltic, the Polish Riviera in particular.

0:18:340:18:39

It's really cheap to get to and, once you get there, you'll discover

0:18:390:18:43

that the price of everything - from accommodation to ice cream -

0:18:430:18:46

is about a third what you pay in Spain or Italy.

0:18:460:18:48

Well, I've actually been to Sopot, which isn't too far from there,

0:18:480:18:51

-and it's an absolutely gorgeous beach!

-It is and, I tell you what,

0:18:510:18:54

another tip there - second half of August is really good,

0:18:540:18:57

because the Germans like going to Poland and most of their schools

0:18:570:19:01

go back in the middle of August, leaving the coast clear for us.

0:19:010:19:04

Great, I'm taking lots of tips from that.

0:19:040:19:06

And if you can't actually afford to go further afield,

0:19:060:19:09

what can you do in terms of day trips domestically?

0:19:090:19:12

Well, we have some of the greatest attractions in the world,

0:19:120:19:15

really easy to reach. Britain has great events going on.

0:19:150:19:20

Everything from - of course here at Blackpool Tower -

0:19:200:19:23

which you have to pay to get into, but it's pretty good value,

0:19:230:19:26

to the great cities, Liverpool, Manchester, with so much

0:19:260:19:30

going on that's free, in terms of museums, with events happening.

0:19:300:19:35

London, of course, has probably the best collection of museums

0:19:350:19:40

and other attractions in the world. With any paid attraction,

0:19:400:19:44

well worth seeing what you can save online, of course, booking ahead.

0:19:440:19:47

Can you believe a fantastic fares war is going on between

0:19:470:19:50

the budget airlines going from Stansted to Glasgow and Edinburgh?

0:19:500:19:54

And that means you can fly down from Glasgow to London,

0:19:540:19:57

family of four, I reckon for probably about

0:19:570:20:01

the equivalent of £20 each, return!

0:20:010:20:04

It's a fantastic time to be a traveller.

0:20:040:20:06

Super advice, as always, Simon. I'm going to go and speak

0:20:060:20:09

-to some visitors at the Tower.

-Happy holidays, Denise.

0:20:090:20:11

-You look like you're having a nice day out, you two.

-Yes, brilliant.

0:20:110:20:15

-The first time I've been up here.

-And what do you think?

0:20:150:20:17

-The view's stunning, isn't it?

-Yeah.

-Yeah, it's a lovely view.

0:20:170:20:20

It's a bit scary, though.

0:20:200:20:21

-Scary!

-Yeah, just come to see the Blackpool Tower again.

0:20:210:20:24

Cos he's really scared of it, so be brought him again.

0:20:240:20:26

-LAUGHTER

-Well, that's nice, isn't it?

0:20:260:20:28

Oh, yeah, very scary.

0:20:280:20:29

-He still won't walk on it!

-LAUGHTER

0:20:290:20:31

Did you budget for this day or are you going to spend a lot or...?

0:20:310:20:35

-We're going to spend.

-Well, YOU look like you're going to spend!

0:20:350:20:38

LAUGHTER Yeah, I'll spend my dad's money.

0:20:380:20:40

-And what brings you to Blackpool?

-Fish and chips.

-Ha-ha, classic!

0:20:400:20:45

-Yeah.

-Fish and chips. They probably do the best.

-Yes!

0:20:450:20:48

Um, are you a person that tends to look for the deals

0:20:480:20:50

-and the best ways of travelling?

-Yeah, definitely.

0:20:500:20:53

Yeah, it's, er, it's just a cheap way to have a day out.

0:20:530:20:56

Do you ever look at vouchers

0:20:560:20:58

and try to get the best deals for yourself and the family?

0:20:580:21:00

Oh, yeah, I'm always online, checking out before I come,

0:21:000:21:03

finding out what deals are on and what we can get

0:21:030:21:05

the most value out of, but, yeah, I'm always a couponer.

0:21:050:21:08

This one, we've used a voucher off the cereal box.

0:21:080:21:11

We've brought three vouchers, we went yesterday to Asda

0:21:110:21:14

-and we bought three cereal boxes just to come here.

-That's brilliant!

0:21:140:21:17

-And that...?

-The vouchers are really good.

-Yeah, half-price.

0:21:170:21:21

-Today.

-Yeah, adults, three adults...

-Today, it would have cost us £95,

0:21:210:21:25

but we've come here for £45 only.

0:21:250:21:27

-So more for you to spend, then?

-Yes!

-Yes.

-More for me to spend!

0:21:270:21:30

Well, it's great to see Blackpool just buzzing!

0:21:300:21:32

Now, I believe Dom is down there with a woman

0:21:320:21:35

who apparently knows what's coming up next.

0:21:350:21:37

Thanks, Denise. Now, I'm with fortune-teller Sarah Petulengro,

0:21:370:21:41

who's been working here in Blackpool for donkey's years!

0:21:410:21:44

Sarah, predict what's coming up on our next item.

0:21:440:21:47

Well, I predict there's going to be a lot of shocks and surprises...

0:21:470:21:51

-Ooh, yeah?

-..when people discover...

-Yeah?

0:21:510:21:55

-..the average age that they'll be able to pay off all their debts.

-No?

0:21:550:21:58

-Mm-hm.

-And what average age would that be?

0:21:580:22:01

Ooh, it looks like...

0:22:010:22:03

-69.

-Get out of here!

-Yeah.

0:22:030:22:05

Er...65?

0:22:090:22:12

50?

0:22:120:22:14

You'd like to say young, like, you'd like to say 45, wouldn't you?

0:22:140:22:18

-But I'd...

-People don't start till late, so I'm going to say...

0:22:180:22:21

-55. Debt-free.

-I'm going to say...

-If there's no mortgage and stuff.

0:22:210:22:25

I'm going to say 50.

0:22:250:22:27

Probably mid 80s, I would say,

0:22:270:22:30

or maybe mid 70s, if they're better with money.

0:22:300:22:33

I think, for most who haven't retired with

0:22:330:22:36

a good pension package already, many will not ever get out of debt.

0:22:360:22:39

Well, definitely mortgage is not going to be till probably...

0:22:390:22:42

late 50s, 60s, I'd say, if anybody does become debt-free.

0:22:420:22:46

Credit card debt can just go on for ever, really,

0:22:460:22:48

unless you're determined to get rid of it, so, um...

0:22:480:22:51

I'd say people in their 40s upwards.

0:22:510:22:53

That's why you need to think about it now, isn't it?

0:22:530:22:56

And do extra payments on your mortgage and things.

0:22:560:22:58

A lot of people aren't earning a huge amount versus their daily costs

0:22:580:23:02

and their housing costs, before any other items get in the way.

0:23:020:23:05

-We're not in too much debt, though.

-No, no, no, we're not.

0:23:050:23:07

-No, not at all.

-Considering we've got three kids and stuff.

-Yeah.

0:23:070:23:10

What we do, a holiday every year and everything.

0:23:100:23:12

I'm intending to be debt-free a bit earlier than that, but, um,

0:23:120:23:15

we're just about saving for a house now, so we'll see how it goes.

0:23:150:23:19

People travel from all over the place to come to Blackpool,

0:23:210:23:24

but not quite as far, I don't think, as our next guests -

0:23:240:23:27

husband-and-wife team Gilbert and Laura.

0:23:270:23:30

Let's just put this into perspective.

0:23:300:23:32

-This time yesterday, where were you?

-We were in New York.

0:23:320:23:35

-And, of course, New York is where you live.

-Yeah.

0:23:350:23:38

And you've very thankfully come over all this way to tell us about

0:23:380:23:41

your little tips on how you can travel for free or virtually free?

0:23:410:23:45

-I got that right, Gil?

-Pretty close, yeah.

-OK, tell us your advice.

0:23:450:23:49

-Yeah, so we collect airline miles.

-Mm-hm.

-Lots of airline miles,

0:23:490:23:52

every day, from a variety of different ways.

0:23:520:23:54

Like converting your supermarket shopping points, tweeting,

0:23:540:23:58

doing surveys, er, paying your electric bill.

0:23:580:24:01

You know... Things that everyone does on a daily basis.

0:24:010:24:05

And lots of people would automatically think you've

0:24:050:24:07

got to spend a lot of money, taking a long, long time,

0:24:070:24:11

to accumulate enough miles to get a flight. Is that the case?

0:24:110:24:14

It's absolutely not the case.

0:24:140:24:16

You could get enough miles for a free flight today.

0:24:160:24:18

-And it's not that hard.

-To where - Canvey Island?

0:24:180:24:21

-LAUGHTER

-Pretty much anywhere in Europe

0:24:210:24:23

is in reach, for as little as 9,000 miles.

0:24:230:24:25

And you could get 9,000 miles for buying a laptop,

0:24:250:24:28

maybe a new television, new stove, some expensive shoes.

0:24:280:24:33

And how long ago did you two start doing this?

0:24:330:24:36

So, we started about four years ago. We were travelling long-distance...

0:24:360:24:40

-Yeah?

-..when we met and we flew one airline,

0:24:400:24:43

because we were collecting miles with that airline, which then

0:24:430:24:46

allowed us later on to fly some trips for free.

0:24:460:24:49

-And you suddenly thought, "Hey, I like this!"

-Yeah.

0:24:490:24:51

All right, is it fair to say it's become an obsession now?

0:24:510:24:54

-Definitely.

-Pretty much.

-This is something that any person can do.

0:24:540:24:59

You haven't got to be a high-flying jet set executive?

0:24:590:25:01

-Absolutely not.

-You haven't got to spend a fortune.

0:25:010:25:04

It's just what you're basically saying is, whenever possible,

0:25:040:25:07

use your credit card, get these miles, rather than spending cash?

0:25:070:25:11

So, if you went in to buy a latte

0:25:110:25:12

in a coffee shop, a couple of quid, would you use your credit card?

0:25:120:25:15

-Yeah.

-Yeah, absolutely.

-Put it on your credit card.

-Always.

0:25:150:25:18

Then you pay it off, like you would your debit card

0:25:180:25:20

-or using cash, whatever.

-And if shopping online,

0:25:200:25:22

-that's where it can really become an amazing trick.

-Why's that?

0:25:220:25:25

Because, every time you click through an airline site,

0:25:250:25:28

-to the site you're going to anyway...

-Yeah?

0:25:280:25:30

..if you're going to buy some shoes or a laptop,

0:25:300:25:32

or anything you might be wanting to buy, you'll get bonus miles

0:25:320:25:35

on top of the miles you get, with or without the credit card,

0:25:350:25:38

so, even if you don't want to get an airline card,

0:25:380:25:40

you can collect tons of bonus miles on everything you buy.

0:25:400:25:42

You both run a website, where you sort of give advice to people and

0:25:420:25:45

-tell them hints and tips and the best way to get more air miles?

-Yeah.

0:25:450:25:49

-Do you have many followers from the UK?

-We do.

-We do, yeah.

0:25:490:25:51

-Last year, we had over a million people from the UK.

-Wow!

-Yeah.

0:25:510:25:56

OK, so it's very popular. Any good stories?

0:25:560:25:58

Yeah, I mean, I want to say the best thing for us is hearing from people

0:25:580:26:02

who've taken something that they thought was out of reach

0:26:020:26:05

and turning it into, you know, a free flight,

0:26:050:26:08

whether it's near, far, in the front of the plane, back of the plane,

0:26:080:26:11

but you know, travel, getting to enjoy more out of it.

0:26:110:26:14

We get some who... who e-mail and say,

0:26:140:26:17

"Hey, I'm trying to take my wife, or my family, to this place,

0:26:170:26:21

"or that place, what credit card do you recommend?"

0:26:210:26:23

-Or "What airline do you recommend?" "Any good deals right now?"

-Yeah.

0:26:230:26:27

You've had some cool perks with your travelling, haven't you?

0:26:270:26:30

-Tell us about them.

-We have, yes.

0:26:300:26:32

We got to visit the flight deck on the way over, which was pretty cool.

0:26:320:26:35

-Yeah.

-Meet the Captain, Laura got to sit in the Captain's chair.

0:26:350:26:38

-That was good.

-First time in the flight deck?

-First time.

0:26:380:26:40

-First time in the Captain's chair.

-That was pretty cool! Anything else?

0:26:400:26:44

Yeah! Yeah, well, we took a free private jet ride this year.

0:26:440:26:46

-That was pretty cool.

-Do you ever get to travel business

0:26:460:26:49

-and first class on these air miles?

-We do. We do.

0:26:490:26:51

That's the thing that most people don't realise is that, if you

0:26:510:26:54

save enough of them, you can take some pretty incredible experiences.

0:26:540:26:57

Did he use miles to pay for your honeymoon?

0:26:570:26:59

-He did.

-How did you feel about that?

0:26:590:27:01

-I was very happy about it.

-Seriously? So you high-fived?

-Yes.

-OK.

0:27:010:27:05

-The wedding, going on honeymoon, it's all good.

-Saving money, isn't it?

0:27:050:27:08

Got to fly up front and didn't have to pay for it.

0:27:080:27:10

I'll tell you, you're obviously doing it right.

0:27:100:27:12

You're not paying interest, you're collecting all these air miles,

0:27:120:27:15

you've got a successful website and you're travelling the world free of charge.

0:27:150:27:18

-Good luck to both of you.

-Thank you.

-Thank you so much.

0:27:180:27:20

Now, one young lady who's living the lifestyle

0:27:200:27:22

without the money to pay for it is Melissa, who we met earlier.

0:27:220:27:25

But have we managed to teach her how to budget?

0:27:250:27:28

Party girl Melissa dreams of getting on the property ladder

0:27:300:27:34

but just can't stop spending her money.

0:27:340:27:36

I like to go out partying with the girls. Weekends away.

0:27:360:27:42

As a result, she's got a hefty overdraft and credit card debt

0:27:420:27:46

that she just can't clear.

0:27:460:27:48

Do you know how much interest you're paying on that?

0:27:480:27:51

No, and I don't really want to know.

0:27:510:27:52

Getting on for £200 interest every year.

0:27:520:27:54

It's like throwing money away, isn't it?

0:27:540:27:56

Personal finance expert Simon Read has already found ways

0:27:580:28:01

Melissa can still have fun but save some cash.

0:28:010:28:05

-If you have these at home they work out at 66 pence a shot.

-Seriously?

0:28:050:28:10

Simon literally popped up at this bar,

0:28:100:28:13

so he's been giving me tips and advice on how I can save money,

0:28:130:28:17

cos obviously you know I like to go out and eat and drink.

0:28:170:28:21

Oh, girl, so do I!

0:28:210:28:22

I know. I secretly want to go out tonight.

0:28:220:28:25

I feel like we're out right now.

0:28:250:28:27

Let's go!

0:28:270:28:28

Simon's been delving deeper into Melissa's bank statements

0:28:300:28:34

and he's found that another area where she blows her budget sky-high

0:28:340:28:38

is on takeaway food.

0:28:380:28:39

Time for him to deliver some more savings.

0:28:390:28:43

But let's see if Melissa takes him seriously

0:28:430:28:46

and that delivery guy's hat.

0:28:460:28:48

I know you like your takeaways.

0:28:480:28:51

I do, I do, I do.

0:28:510:28:52

I've worked out that you spend around £1,500 a year on takeaways.

0:28:520:28:57

-Wow.

-And it's a lot of money

0:28:570:28:58

that you could use for something else, isn't it?

0:28:580:29:01

-Yeah, you're right.

-You could be paying down your debts,

0:29:010:29:04

you could be saving towards a mortgage.

0:29:040:29:06

So we need to find a way we can cut back on the expensive takeaways

0:29:060:29:10

but still have a good time with your friends and nice food.

0:29:100:29:14

It's been estimated that the average Brit

0:29:140:29:17

forks out £1,320 a year on takeaway food.

0:29:170:29:21

Sushi is the preferred choice for women,

0:29:210:29:23

while fish and chips remains the favourite option for men.

0:29:230:29:27

But with her ambitious plans to get out of debt and buy a house,

0:29:270:29:30

it's luxuries like these that Melissa needs to cut back on.

0:29:300:29:34

I've got an idea I want to put to you, I hope that you like it.

0:29:350:29:38

It's called a dinner club.

0:29:380:29:41

It's when a group of people gang together

0:29:410:29:42

and they arrange to have a meal at each other's house,

0:29:420:29:45

each one cooking a different dish.

0:29:450:29:47

So you can have all the fun, all the great food,

0:29:470:29:50

but at about a third of the cost.

0:29:500:29:51

I reckon you could probably do that with all your friends

0:29:510:29:54

for about £500 a year.

0:29:540:29:55

That sounds like a really good idea.

0:29:550:29:57

-Is something you'd like to try?

-Of course.

0:29:570:29:59

Obviously we can go to different friends' houses,

0:29:590:30:01

-after everybody being at mine.

-Exactly.

0:30:010:30:03

'If Melissa sticks to the dinner-club idea

0:30:030:30:06

'and ditches those expensive takeaways

0:30:060:30:09

'she could bag an extra £1,000 a year towards her dream home.

0:30:090:30:14

'The next day Simon is back.

0:30:140:30:15

'This time he's in holiday mood

0:30:150:30:18

'and determined to get Melissa to cut back

0:30:180:30:20

'on her expensive city breaks.'

0:30:200:30:22

How many holidays do you reckon you have a year?

0:30:230:30:26

I'd probably go for one or two a year.

0:30:260:30:28

Is it one, is it two, is it more?

0:30:280:30:30

I probably do one or two holidays a year,

0:30:300:30:33

but then I do a few weekends away.

0:30:330:30:35

When you work hard, it's important for you

0:30:350:30:37

to have that kind of getaway and break from everyday life.

0:30:370:30:40

Of course holidays are really important,

0:30:400:30:42

and escaping from your day-to-day life regularly is important too.

0:30:420:30:46

But what's the problem with holidays?

0:30:460:30:48

It's expensive.

0:30:480:30:50

Despite her hefty overdraft,

0:30:500:30:52

this globetrotter spends at least £2,000 a year

0:30:520:30:56

on holidays with her mates.

0:30:560:30:57

Like most of her leisure spending,

0:30:570:31:00

Melissa usually books last-minute and on impulse.

0:31:000:31:04

I might need to maybe cut down on my holidays

0:31:040:31:06

and maybe just do one holiday a year?

0:31:060:31:08

No, you don't need to cut down.

0:31:080:31:10

I reckon you can still get lots of breaks,

0:31:100:31:12

just not spend so much money.

0:31:120:31:14

-OK.

-Do you know how?

0:31:140:31:16

I don't know how, but I'm sure you're going to tell me, Simon.

0:31:160:31:18

I'm going to tell you. You can house-sit or pet-sit...

0:31:180:31:21

-Cool.

-..and you can do this all over the world.

0:31:210:31:23

So you can go to nice locations, stay in a lovely home, often,

0:31:230:31:27

and not have to pay for accommodation.

0:31:270:31:30

The best thing would be,

0:31:300:31:31

for these short-term, short weekends that you like to do,

0:31:310:31:34

to try and do it in the UK,

0:31:340:31:35

so you don't have to spend even on flights.

0:31:350:31:37

You just have to go to a nice home and look after it for a few days.

0:31:370:31:40

And I'm hoping that by looking at these kind of opportunities

0:31:400:31:44

we can help save you a whole lot of money

0:31:440:31:46

which you can put towards your first home.

0:31:460:31:48

That sounds so exciting. I didn't know that that was possible, Simon.

0:31:480:31:52

Not only is it possible, but it's simple and quick to do,

0:31:520:31:55

and you can sign up free

0:31:550:31:57

with companies like HouseCarers and TrustedHousesitters

0:31:570:32:00

which also has pet-sitting opportunities

0:32:000:32:03

along with Animal Angels.

0:32:030:32:05

You can actually get paid to house-sit as well.

0:32:050:32:08

If Melissa cut back on two out of three of her typical weekends away

0:32:080:32:12

and took up money-saving opportunities like these instead,

0:32:120:32:16

she could save around £700 a year,

0:32:160:32:19

which would take care of most of her credit-card debt.

0:32:190:32:22

But now he's saved her some serious cash,

0:32:220:32:25

Simon wants to help Melissa boost her income too.

0:32:250:32:29

Outside her full-time job,

0:32:290:32:33

she gives up two hours of her time every week to DJ on community radio.

0:32:330:32:37

..I will be preparing you for Monday,

0:32:370:32:40

cos I know Monday is a bit of a struggle, guys.

0:32:400:32:43

We all know this, so we need to keep moving and pushing together...

0:32:430:32:47

'But she has ambitions beyond that.

0:32:470:32:50

'In the first instance, setting up some kind of online channel,

0:32:500:32:53

'which Simon reckons could even earn her some cash.'

0:32:530:32:56

-So you've just done your show - sounded great.

-Thank you.

0:32:570:33:01

I really enjoyed the motivational stuff at the end of it.

0:33:010:33:04

-Now, I know you want to take that further.

-Definitely.

0:33:040:33:06

You were thinking about maybe motivational videos,

0:33:060:33:09

that kind of stuff?

0:33:090:33:10

Yes, cos I feel like it's really important

0:33:100:33:13

for people to have a bit of a motivational quote for the day

0:33:130:33:16

to keep them going, or some words of encouragement,

0:33:160:33:18

because life can get hard sometimes.

0:33:180:33:21

Tell me about it.

0:33:210:33:22

You've got to spread the positivity and love all around.

0:33:220:33:25

OK. I've asked someone to come along today

0:33:250:33:27

who's done just that, who's set up a YouTube channel.

0:33:270:33:30

-A completely different thing...

-Wow!

-..from you,

0:33:300:33:32

but I'm hoping he can give you some great tips

0:33:320:33:35

about how to get your channel going, how to get followers,

0:33:350:33:38

and then how to make money from it.

0:33:380:33:39

Simon wasn't wrong when he said completely different.

0:33:390:33:42

This is Lawrence,

0:33:420:33:44

and he posts videos of his metalwork on the internet

0:33:440:33:47

and earns a lot of money out of it,

0:33:470:33:50

thousands of pounds in fact,

0:33:500:33:52

all brought in by advertisers keen to take advantage of his popularity

0:33:520:33:56

right around the world.

0:33:560:33:58

So you put your videos on there

0:33:590:34:01

and then you've got to link that into another service

0:34:010:34:04

that advertises on your videos.

0:34:040:34:06

So you get paid for every time

0:34:060:34:07

someone clicks on that advert on your video

0:34:070:34:10

or watches the whole of that advert on your video.

0:34:100:34:13

But it's all about building up numbers

0:34:130:34:15

and getting a lot of subscribers and a lot of views,

0:34:150:34:17

because people will click adverts -

0:34:170:34:19

I didn't think they would, but they do.

0:34:190:34:21

I'd better get on to it then.

0:34:210:34:23

The website will keep a 45% cut of any ad revenue brought in

0:34:230:34:27

by one of their videos.

0:34:270:34:29

But Lawrence's website has notched up half a million visits,

0:34:290:34:33

so if Melissa's able to find a following

0:34:330:34:36

for her motivational videos

0:34:360:34:38

she too could start making herself some extra cash.

0:34:380:34:41

Thank you so much for all of your help. I really appreciate it.

0:34:410:34:44

-Not a problem. I hope it helps you.

-Of course, you'll be seeing me soon.

0:34:440:34:47

Don't worry. You'll be getting the first shout-out.

0:34:470:34:49

I look forward to it.

0:34:490:34:50

And if she does, alongside the savings Simon's suggested so far,

0:34:500:34:55

she could be well on her way towards a deposit for her first house.

0:34:550:34:59

In the meantime, Melissa could do with organising her money better

0:34:590:35:03

and Simon's invited over her cousin Jessica

0:35:030:35:06

to explain one option for doing just that.

0:35:060:35:09

-Nice to meet you, Simon.

-Nice to meet you, thanks for coming over.

0:35:090:35:12

It's a collective saving scheme called Paadna,

0:35:120:35:15

that's already popular among the UK's Afro-Caribbean community.

0:35:150:35:19

I've been talking to Melissa about savings,

0:35:210:35:23

and, Melissa, you mentioned to me this Paadna scheme that you do.

0:35:230:35:27

Can you tell us more about how it works?

0:35:270:35:29

Sure. It's a community thing, really,

0:35:290:35:33

that a lot of our community do,

0:35:330:35:35

and there's a handful of people who participate

0:35:350:35:38

and they just put in, say, £25 a week,

0:35:380:35:41

so they've got their £100 a month.

0:35:410:35:43

I understand it's all sorts of communities

0:35:430:35:46

-that had these kind of schemes.

-Yeah.

0:35:460:35:48

'The Paadna scheme originally came over from the Caribbean in the 1950s

0:35:480:35:52

'to promote savings amongst immigrants

0:35:520:35:54

'who found it difficult to access mainstream banking.

0:35:540:35:58

'Nowadays, it usually works by a group of friends or family

0:35:580:36:02

'paying a fixed weekly amount into a central pot

0:36:020:36:05

'and they will all take turns

0:36:050:36:07

'in receiving the whole of each week's pot.'

0:36:070:36:10

So it's like an interest-free loan, but what I like about this,

0:36:100:36:13

-it's a community helping each other.

-Each other, that's right.

0:36:130:36:16

'A scheme like this works entirely on trust,

0:36:160:36:18

'but for an impulse-spender like Melissa,

0:36:180:36:21

'it could be just the thing she needs

0:36:210:36:24

'to start focusing on saving some cash.'

0:36:240:36:26

And I think it is quite good

0:36:260:36:28

because it gives you that opportunity to save

0:36:280:36:30

where I can't back out, I can't access the money,

0:36:300:36:33

I can't transfer it to another bank account,

0:36:330:36:35

so it helps me in terms of having that grounded...

0:36:350:36:39

It's discipline, isn't it?

0:36:390:36:40

..that discipline, in terms of saving.

0:36:400:36:43

There's nothing like a bit of peer pressure

0:36:430:36:45

to give you some motivation,

0:36:450:36:47

and Simon hopes that Jessica's example will inspire Melissa

0:36:470:36:50

to stay on a money-saving track.

0:36:500:36:52

Once the Paadna has helped Melissa get into the habit of saving,

0:36:520:36:56

she can reinvest her money into a regular financial product.

0:36:560:36:59

There's a scheme called Help To Buy ISA, which the government set up

0:37:010:37:05

a couple of years ago, which aims to encourage people like you

0:37:050:37:07

who are saving up for their first deposit.

0:37:070:37:09

And they give you cash on top of your savings,

0:37:090:37:12

so you get a great interest rate of 4% a year at the moment.

0:37:120:37:15

-Oh, wow.

-And then, if you save for four years,

0:37:150:37:17

you get a government bonus.

0:37:170:37:19

And this isn't just a couple of pennies -

0:37:190:37:21

if you save up to the maximum £12,000 over four years,

0:37:210:37:24

they give you an extra £3,000.

0:37:240:37:26

-£3,000?

-And it's money for nothing, effectively.

-For free?

-For free.

0:37:260:37:30

-Are you sure, Simon?

-I'm sure!

0:37:300:37:32

-Are you sure-sure?

-I'm positive.

0:37:320:37:35

By combining the traditional community saving

0:37:350:37:37

with this government-sponsored scheme,

0:37:370:37:40

Melissa should soon be able to stump up the money for her deposit.

0:37:400:37:44

Yes!

0:37:440:37:45

So, time for the sums.

0:37:450:37:47

Let's see how much Melissa could save

0:37:470:37:49

if she follows all of Simon's advice.

0:37:490:37:52

Tightening the purse strings on those costly drinks,

0:37:520:37:56

takeaways and holidays,

0:37:560:37:58

plus cancelling the gym membership,

0:37:580:38:01

would free up a total of £3,200,

0:38:010:38:05

leaving Melissa enough to pay off her overdraft

0:38:050:38:08

and have plenty left over to put towards that deposit.

0:38:080:38:12

Top man, Simon.

0:38:120:38:14

It's been lots of fun sorting out Melissa's financial affairs,

0:38:140:38:17

but how has Melissa found the experience?

0:38:170:38:21

This has been a really, really amazing experience,

0:38:210:38:23

cos it's really given me the opportunity

0:38:230:38:25

to see how much money I'm actually spending on a yearly basis,

0:38:250:38:31

and really put me in a strong frame of mind

0:38:310:38:34

in terms of having the opportunity to save for a flat.

0:38:340:38:38

I really, really want to get on the property ladder,

0:38:380:38:41

so it's so important for me to be strict

0:38:410:38:43

and, you know, tighten that belt when needs be,

0:38:430:38:46

and I'm so thankful that Simon has given me

0:38:460:38:49

the opportunity to do that.

0:38:490:38:51

Well, Melissa is here with us now.

0:38:550:38:57

Melissa, Melissa, have you been a good girl?

0:38:570:39:00

Have you been taking that advice that Simon's been giving you?

0:39:000:39:03

-Of course I've been a good girl.

-Great.

0:39:030:39:05

Are you sure?

0:39:050:39:07

-Of course!

-OK.

-I wouldn't lie to you, would I?

-All right.

0:39:070:39:09

You say you've been taking on the advice,

0:39:090:39:11

what have you been implementing? What else have you been doing?

0:39:110:39:14

I made some mojitos last weekend,

0:39:140:39:16

and I really, really enjoyed making it,

0:39:160:39:19

and it did actually cost 89p.

0:39:190:39:21

So you must be saving a fortune?

0:39:210:39:23

I'm saving so much money, and I 'm really, really enjoying

0:39:230:39:26

making cocktails for my friends as well.

0:39:260:39:28

-And that's all going towards a deposit on the new house.

-It is.

0:39:280:39:31

-Hey, you're winning, aren't you?

-Always winning.

0:39:310:39:35

So, it's been a really positive experience?

0:39:350:39:36

It's been an excellent experience,

0:39:360:39:38

and I think it's come at the right time,

0:39:380:39:40

where I really, really need to think about my financial situation

0:39:400:39:43

and save more money and build those foundations.

0:39:430:39:46

So I'm so thankful for Simon's support

0:39:460:39:48

and being involved in the project.

0:39:480:39:50

It's been great, thank you so much.

0:39:500:39:53

If you'd like one of our experts to pop round

0:39:530:39:55

and help you sort out your finances, drop us an e-mail at:

0:39:550:39:58

And if you want some more useful tips,

0:40:000:40:03

here's a good place to start...

0:40:030:40:04

Our website has everything you need to sort out your spending.

0:40:060:40:10

We've teamed up with a money advice service

0:40:100:40:13

to bring you easy-to-use money-saving tools

0:40:130:40:16

to plan your budget, calculate the cost of your car or credit cards,

0:40:160:40:20

and give your money a complete health check.

0:40:200:40:23

Download them at...

0:40:230:40:24

..where you can also take our interactive spending test.

0:40:280:40:31

And you'll find plenty more tips and advice

0:40:310:40:34

to keep your finances on track.

0:40:340:40:35

Andy Webb, our money-saving expert is back with us.

0:40:400:40:42

Andy, I've got some questions for you from people we've met today.

0:40:420:40:45

But before I go into those, what do you think of rollercoasters?

0:40:450:40:48

Yeah, they're good fun.

0:40:480:40:49

I'm glad you said that, cos this is one of the tallest ones in Europe -

0:40:490:40:53

and I'm not a big fan, I've got to be honest.

0:40:530:40:55

Let's get down to it before I think too much about it.

0:40:550:40:57

Jennifer from Westbury says, "I'd like to open

0:40:570:40:59

"a new savings account,

0:40:590:41:01

"but how do I know which one is best for me?"

0:41:010:41:03

I think anyone who wants savings,

0:41:030:41:04

they want to get the best interest rates,

0:41:040:41:06

and current accounts right now have up to 5%, which is a great deal.

0:41:060:41:09

Unfortunately it's often for smaller amounts.

0:41:090:41:11

If you've got a bit more cash

0:41:110:41:12

and if you don't need to access it for a couple of years,

0:41:120:41:15

look at a fixed-rate savings,

0:41:150:41:16

cos you're going to get a little bit more -

0:41:160:41:18

but if you do take the money earlier there might be penalties.

0:41:180:41:21

And the thing about interest rates, they do go up and down.

0:41:210:41:23

Like this rollercoaster!

0:41:230:41:25

So in a year's time, have a look to see whether your rate's dropped

0:41:250:41:28

cos, if it has, make sure you move your money.

0:41:280:41:30

HOOTER BLASTS OK, very good tip.

0:41:300:41:32

I just heard the buzzer, so I think we're about to go. Brace yourself.

0:41:320:41:35

OK. Martin from Lytham says,

0:41:350:41:37

"I've been refused a car loan because of bad credit rating.

0:41:370:41:41

"Is there anything I can do to improve it?"

0:41:410:41:43

Yeah, get your credit report and have a check at any errors.

0:41:430:41:47

It may well be there's stuff you can get fixed quite easily.

0:41:470:41:50

Make sure you're registered to vote, because that helps.

0:41:500:41:52

And also you can get a credit-building credit card,

0:41:520:41:55

which helps give you a bit of credit history.

0:41:550:41:57

Just make sure, if you use it, you pay it off in full every month.

0:41:570:41:59

OK, Phillip from Blackpool says,

0:41:590:42:01

"I need to buy a new home insurance policy.

0:42:010:42:03

"Do you have any tips on what I should be looking out for?"

0:42:030:42:06

So, this is where cheapest isn't always the best.

0:42:060:42:09

Make sure, whatever you've got, you're covered for what you need,

0:42:090:42:12

-so accidental damage or high-cost items.

-Right.

0:42:120:42:14

And, of course, the thing to think about here

0:42:140:42:16

is don't undervalue your insurance,

0:42:160:42:17

cos if you make a claim, you might not get your money back.

0:42:170:42:20

-We're at the top now, so grit your teeth.

-OK, ready.

0:42:200:42:23

And your buttocks! Here we go.

0:42:230:42:25

I don't like this.

0:42:260:42:28

It'll be good, it'll be fun.

0:42:280:42:29

THEY YELL

0:42:350:42:37

How are you doing?

0:42:370:42:39

HE LAUGHS

0:42:390:42:41

Not much more, please!

0:42:480:42:50

THEY YELL

0:42:540:42:55

CAMERA CLICKS

0:42:580:42:59

Thank goodness I wasn't up there!

0:43:020:43:04

Well, that's it from us today.

0:43:040:43:06

We hope you've got lots of useful tips

0:43:060:43:08

while we've been here in Blackpool.

0:43:080:43:10

Dom, how are you feeling?

0:43:100:43:11

I tell you what, Denise,

0:43:140:43:15

I've had better days in the office.

0:43:150:43:17

I'd just like to say thanks to all our guests today.

0:43:170:43:19

Thanks for watching and we'll see you next time.

0:43:190:43:22

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