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VOICEOVER: Can you imagine living in these conditions? | 0:00:02 | 0:00:04 | |
-So, you started with mice? -Yeah. -And now they're rats? -Yeah, yeah. | 0:00:04 | 0:00:08 | |
Security's very poor at the back of this property. | 0:00:08 | 0:00:11 | |
But with the pressure on housing greater than ever, | 0:00:11 | 0:00:13 | |
finding a safe place to live is getting harder and harder. | 0:00:13 | 0:00:17 | |
It's just terrible. | 0:00:17 | 0:00:18 | |
It gets me the most, this place. | 0:00:18 | 0:00:20 | |
Oh, my God. Can you see what's going on here? | 0:00:20 | 0:00:22 | |
I'm Matt Allwright and I'm back on the front line with the housing enforcers. | 0:00:23 | 0:00:28 | |
So, what you've got is a very, very quick way to dispatch yourself. | 0:00:28 | 0:00:31 | |
This series tackles downright dangerous houses head-on. | 0:00:31 | 0:00:35 | |
Really worryingly, there's no mains gas supply here at all. | 0:00:35 | 0:00:38 | |
From life-endangering firetraps... | 0:00:38 | 0:00:41 | |
They wouldn't even know the place was on fire before they were dead. | 0:00:41 | 0:00:43 | |
You can see these plugs here, they've blown. | 0:00:43 | 0:00:45 | |
Worst-case scenario, the house could have burned down. | 0:00:45 | 0:00:48 | |
..to health hazards... | 0:00:48 | 0:00:49 | |
It's at a stage where it really needs to be dealt with now. | 0:00:49 | 0:00:52 | |
..to accidents waiting to happen. | 0:00:52 | 0:00:55 | |
You're actually not talking about fire, you're talking about an explosion. | 0:00:55 | 0:00:58 | |
Making sure we all have a safe and secure place to call home. | 0:00:58 | 0:01:02 | |
There are things here that could seriously shorten your life. | 0:01:02 | 0:01:07 | |
Today, I'm faced with a dangerously unsafe property. | 0:01:11 | 0:01:14 | |
-So, what we've got here is a time bomb, effectively. -Yeah. | 0:01:14 | 0:01:17 | |
We investigate a neglected home that's a hazard in every way... | 0:01:17 | 0:01:21 | |
The flies were the first thing that brought us to the property, really. | 0:01:21 | 0:01:25 | |
..and the residents aren't keen to leave. | 0:01:25 | 0:01:27 | |
And in Margate, children's health is put at risk. | 0:01:31 | 0:01:34 | |
I just feel like my kids should have better than this. | 0:01:34 | 0:01:37 | |
Do you know what constitutes a safety risk in your own home? | 0:01:39 | 0:01:42 | |
Hopefully, yes. | 0:01:42 | 0:01:44 | |
But if you're a tenant, you look to your landlord to provide a safe | 0:01:44 | 0:01:47 | |
and hazard-free place to live. | 0:01:47 | 0:01:49 | |
I'm working alongside the men and women whose job it is to make sure | 0:01:49 | 0:01:54 | |
those landlords keep to their side of the bargain | 0:01:54 | 0:01:56 | |
and they are the housing enforcers. | 0:01:56 | 0:01:59 | |
Generally, for home safety, I worry about flooding. | 0:02:00 | 0:02:04 | |
I don't think we get regular enough boiler checks. | 0:02:04 | 0:02:07 | |
Because I know they can blow up and stuff | 0:02:07 | 0:02:09 | |
and I think it's really important for someone to come and check them, | 0:02:09 | 0:02:12 | |
-do you know what I mean? -Can't say I get my appliances checked. | 0:02:12 | 0:02:15 | |
They work, I plug them in and that's it. | 0:02:16 | 0:02:19 | |
I've got children at home. | 0:02:19 | 0:02:21 | |
And it's their safety and our safety, it's everyone's. | 0:02:21 | 0:02:25 | |
And our neighbour's safety all together, it can save. | 0:02:25 | 0:02:28 | |
In terms of safety, it's your home. | 0:02:28 | 0:02:29 | |
If you can't be safe there, you can't really be safe anywhere. | 0:02:29 | 0:02:33 | |
In the West Midlands, I'm working with housing officer | 0:02:35 | 0:02:38 | |
Richard Hawkins, investigating a tip-off about some tenants living | 0:02:38 | 0:02:42 | |
in potentially lethal conditions above a row of shops. | 0:02:42 | 0:02:45 | |
When you've got family accommodation above a shop, | 0:02:47 | 0:02:49 | |
the problem that you've got is fire. | 0:02:49 | 0:02:50 | |
It turns out there's already been a fire in a takeaway below a | 0:02:50 | 0:02:54 | |
neighbouring flat, leaving residents in the block potentially vulnerable. | 0:02:54 | 0:02:58 | |
You've got the risk of cookers setting on fire, things like that. | 0:02:58 | 0:03:01 | |
Also, people go home at the end of the day and leave these shops. | 0:03:01 | 0:03:04 | |
A fire kicks off and you're above, how do you know about it? | 0:03:04 | 0:03:08 | |
It sounds like something that needs dealing with straightaway. | 0:03:10 | 0:03:13 | |
It's frightening to think that up to 300 people in England are killed by | 0:03:13 | 0:03:17 | |
fires in their home every year. | 0:03:17 | 0:03:19 | |
Today, we're also joined by fire safety officer Wendy Westward. | 0:03:22 | 0:03:26 | |
-How you doing, all right? -How are you? | 0:03:26 | 0:03:28 | |
-Hiya, Wendy, how are you? I'm Matt. Good to see you. -Nice to meet you. | 0:03:28 | 0:03:32 | |
We're going to start at the front of the row of shops. | 0:03:32 | 0:03:34 | |
First impressions are not good. | 0:03:34 | 0:03:37 | |
So, what we're actually saying is there's potentially somebody living | 0:03:38 | 0:03:42 | |
-up there with a roller shutter. -Yes. | 0:03:42 | 0:03:45 | |
So is it worth us having a look round the back first before we ring the buzzer? | 0:03:46 | 0:03:50 | |
-Possibly, yeah. -Do you think? -Yeah. -Yeah? | 0:03:50 | 0:03:52 | |
Commercial properties can be a fire risk to any adjoined | 0:03:52 | 0:03:56 | |
residential housing, so running into a locked roller shutter | 0:03:56 | 0:04:00 | |
if other exits are blocked could be literally a dead end. | 0:04:00 | 0:04:04 | |
Our first hurdle is to find out how the residents upstairs get in and | 0:04:04 | 0:04:07 | |
out of this place. | 0:04:07 | 0:04:09 | |
Right, I'm just going to gingerly, gingerly move across. | 0:04:09 | 0:04:13 | |
It's locked from the inside with a padlock as well. | 0:04:15 | 0:04:18 | |
Clearly, they've tried to protect themselves from burglars, | 0:04:19 | 0:04:21 | |
but by doing so, they've actually negated ways of getting in and out | 0:04:21 | 0:04:26 | |
of the property if they absolutely have to. | 0:04:26 | 0:04:28 | |
Yeah, I can see a cooker in here. This is all residential. | 0:04:28 | 0:04:30 | |
KNOCKING | 0:04:30 | 0:04:33 | |
There are signs of life, but no obvious way in. | 0:04:33 | 0:04:36 | |
Hello? | 0:04:38 | 0:04:39 | |
Hello? | 0:04:39 | 0:04:40 | |
Hold on, there is someone in. | 0:04:42 | 0:04:44 | |
Hi, I'm from Sandwell Council, can you come to the door, please? | 0:04:44 | 0:04:48 | |
The resident invites us to climb in through the window. | 0:04:48 | 0:04:52 | |
It's anybody's guess what we'll find inside. | 0:04:52 | 0:04:55 | |
Have I got to walk over the sofa? | 0:04:55 | 0:04:56 | |
OK, just watch that, | 0:04:58 | 0:04:59 | |
because the actual windowsill's giving as you climb in. | 0:04:59 | 0:05:02 | |
Nice to meet you, Bobby. | 0:05:02 | 0:05:03 | |
After literally stumbling into Bobby's lounge, | 0:05:04 | 0:05:07 | |
we find out that that he's the tenant. | 0:05:07 | 0:05:09 | |
And as well as living here, he runs a barber shop on the first floor. | 0:05:09 | 0:05:12 | |
So, the only way in and out there without coming through here... | 0:05:15 | 0:05:18 | |
..is through your window? | 0:05:20 | 0:05:21 | |
Yeah, OK. | 0:05:23 | 0:05:24 | |
Yeah, please. | 0:05:26 | 0:05:27 | |
So, whilst his customers can enter from the street, | 0:05:27 | 0:05:30 | |
Bobby's also been using that window to get in and out of his flat. | 0:05:30 | 0:05:34 | |
And just how bad is about to become clear | 0:05:39 | 0:05:41 | |
because what we find in Bobby's kitchen is beyond belief. | 0:05:41 | 0:05:45 | |
You can't look anywhere and not see something which is a hazard | 0:05:45 | 0:05:49 | |
to Bobby, it's a hazard to people living next door. | 0:05:49 | 0:05:52 | |
-It's grim, isn't it? -It's really grim. | 0:05:52 | 0:05:53 | |
Around 60% of accidental fires in the home start in the kitchen. | 0:05:56 | 0:06:01 | |
But the list of other hazards in here is, well, pretty extensive. | 0:06:01 | 0:06:04 | |
Right, so what we're looking for is not just what the risk is, | 0:06:05 | 0:06:09 | |
but we're also looking for the impact it could have if it were to happen. | 0:06:09 | 0:06:13 | |
Yeah, Matt, from your training, as you'll probably remember, | 0:06:13 | 0:06:15 | |
we're looking for things like damp, | 0:06:15 | 0:06:17 | |
we're looking for things like falls between levels. | 0:06:17 | 0:06:19 | |
Position of amenities like cooker space. | 0:06:19 | 0:06:21 | |
We're looking for electrics, we're looking for the whole shebang. | 0:06:21 | 0:06:24 | |
Well, in that case, I would say we should probably not do very much | 0:06:24 | 0:06:27 | |
this afternoon. | 0:06:27 | 0:06:28 | |
Because we've got our hands absolutely full in this place. | 0:06:28 | 0:06:32 | |
So, we've got a cooker, really worryingly, | 0:06:33 | 0:06:35 | |
there's no mains gas supply here at all, | 0:06:35 | 0:06:38 | |
so it's being fuelled by a giant propane Calor gas bottle... | 0:06:38 | 0:06:45 | |
-Yeah. -..right next to it, which is putting a naked flame next to a | 0:06:45 | 0:06:52 | |
giant, volatile, combustible item. | 0:06:52 | 0:06:56 | |
-Pressurised. -Pressurised! | 0:06:56 | 0:06:58 | |
Highly pressurised. | 0:06:58 | 0:06:59 | |
Highly pressurised. So that, if it were to be here, | 0:06:59 | 0:07:02 | |
presumably should be separate from it, | 0:07:02 | 0:07:04 | |
either outside and piped through but just a million miles away. | 0:07:04 | 0:07:07 | |
Not only should it be outside, it should be in a cage. | 0:07:07 | 0:07:10 | |
So what we've got here is a time bomb, effectively. | 0:07:10 | 0:07:12 | |
In all my years working with housing officers, I've never seen anything | 0:07:13 | 0:07:16 | |
as dangerous as Bobby's cooking facilities. | 0:07:16 | 0:07:19 | |
With a potentially catastrophic cooker and gas bottle combo, well, | 0:07:20 | 0:07:25 | |
it's unbelievable. | 0:07:25 | 0:07:26 | |
Things aren't much less lethal in the bathroom next door. | 0:07:28 | 0:07:32 | |
There's a lot of issues in here. | 0:07:32 | 0:07:33 | |
We have a lot of mould. | 0:07:33 | 0:07:36 | |
That's not good. Damp and mould can aggravate respiratory infections and | 0:07:36 | 0:07:40 | |
even affect the immune system. | 0:07:40 | 0:07:43 | |
Somebody's waiting to fit a socket here. | 0:07:43 | 0:07:45 | |
This shouldn't be here at all, this shouldn't be in the bathroom. | 0:07:45 | 0:07:48 | |
That shouldn't be in the bathroom at all. | 0:07:48 | 0:07:49 | |
In fact, building regulations say electrical sockets shouldn't | 0:07:50 | 0:07:54 | |
be fitted in bath or shower rooms. | 0:07:54 | 0:07:56 | |
If you do, you're dicing with death. | 0:07:56 | 0:07:58 | |
And as for the makeshift extension lead... | 0:07:58 | 0:08:00 | |
What they're doing is using a socket with a wall socket on the other end. | 0:08:03 | 0:08:08 | |
It's barely wired in. | 0:08:09 | 0:08:10 | |
You're right next to water, | 0:08:10 | 0:08:12 | |
so what you've got is a very, very quick way to dispatch yourself. | 0:08:12 | 0:08:16 | |
So, that's electrocution to add to our ever-growing list of safety hazards. | 0:08:16 | 0:08:21 | |
When you see things like this, it's an indicator to you. | 0:08:21 | 0:08:23 | |
What this is telling me is that whoever's put this building together | 0:08:23 | 0:08:26 | |
-is happy to cut corners. -Yes. -So don't trust anything. | 0:08:26 | 0:08:29 | |
There are so many risks here, | 0:08:31 | 0:08:33 | |
it's all the more important that Bobby can get out of his flat, | 0:08:33 | 0:08:36 | |
if he needs to, in the event of a fire. | 0:08:36 | 0:08:38 | |
There's some issues here with regards to your safety. | 0:08:40 | 0:08:43 | |
It there's a fire, like there was the other day, | 0:08:43 | 0:08:45 | |
there's issues in how you would escape. | 0:08:45 | 0:08:48 | |
At the moment, you've only got one, really, entrance and exit, | 0:08:49 | 0:08:51 | |
which is that stairwell. | 0:08:51 | 0:08:53 | |
That's a problem. | 0:08:53 | 0:08:54 | |
That window is not a door. | 0:08:54 | 0:08:56 | |
So we've got to work out how we can change this to make it safe for you. | 0:08:56 | 0:09:01 | |
-OK? And you've been here seven years? -Yes. | 0:09:01 | 0:09:05 | |
OK. | 0:09:05 | 0:09:07 | |
That's, er... That's surprising. | 0:09:07 | 0:09:09 | |
You've got a locked window at the back, | 0:09:12 | 0:09:15 | |
a shutter that comes down at the front and a commercial premises in | 0:09:15 | 0:09:19 | |
between the two. In the case of a fire, | 0:09:19 | 0:09:21 | |
what he could do about it in a hurry is not very much. | 0:09:21 | 0:09:25 | |
Having no proper fire escape is right up there on a list of | 0:09:27 | 0:09:30 | |
housing hazards. | 0:09:30 | 0:09:31 | |
Later on, there's some worrying information about Bobby's neighbours. | 0:09:32 | 0:09:36 | |
-Are there children there? -Yeah, there's children. | 0:09:36 | 0:09:38 | |
There's children living next door? | 0:09:38 | 0:09:41 | |
I don't think I've ever seen Richard look quite this worried. | 0:09:41 | 0:09:43 | |
When it comes to safety, | 0:09:46 | 0:09:48 | |
we might be able to control what happens in our own homes, but | 0:09:48 | 0:09:51 | |
whether it's antisocial behaviour or a neglected property next door, | 0:09:51 | 0:09:55 | |
sometimes it's our neighbours who could be putting our wellbeing at risk. | 0:09:55 | 0:10:01 | |
Antisocial behaviour is a big thing for me. | 0:10:01 | 0:10:04 | |
There has been times when that has been an issue and I've had to | 0:10:04 | 0:10:08 | |
contact the landlord about that. | 0:10:08 | 0:10:09 | |
It led to us moving house because we couldn't put up with it. | 0:10:09 | 0:10:12 | |
And actually we felt the authorities weren't actually quick | 0:10:12 | 0:10:14 | |
at dealing with that sort of thing. It takes a while to deal with that. | 0:10:14 | 0:10:17 | |
It's always a risk, where you live, really. | 0:10:17 | 0:10:20 | |
Neighbours help to make the community. | 0:10:20 | 0:10:23 | |
So you do worry about that kind of thing going on. | 0:10:23 | 0:10:26 | |
In Oldbury, housing officer Christina Bartholomew is heading | 0:10:28 | 0:10:31 | |
to a privately rented property, which has attracted complaints from | 0:10:31 | 0:10:35 | |
the neighbours after reportedly been left in a shocking condition. | 0:10:35 | 0:10:38 | |
Normally, the idea is that the landlord would do the repairs and | 0:10:39 | 0:10:42 | |
the tenants can continue to live in the property. | 0:10:42 | 0:10:45 | |
But this property is so bad that the tenants have had to move out. | 0:10:45 | 0:10:49 | |
Reports suggest things might be in a bad state in the house. | 0:10:49 | 0:10:52 | |
But what Christina's faced with when she enters the property is almost | 0:10:52 | 0:10:56 | |
beyond belief. | 0:10:56 | 0:10:57 | |
The tenants have left their 12 - yes, 12 - cats running riot in the place. | 0:11:05 | 0:11:10 | |
And although they've been returning to feed them, | 0:11:10 | 0:11:12 | |
the conditions in here are, well, horrendous. | 0:11:12 | 0:11:16 | |
The flies were the first thing that brought us to the property, really. | 0:11:16 | 0:11:19 | |
Because my colleagues in environmental health, they had a complaint in. | 0:11:19 | 0:11:24 | |
Flies do carry disease and cats are doing... | 0:11:24 | 0:11:27 | |
..their poos on the floor, so it's encouraging the flies. | 0:11:28 | 0:11:32 | |
Obviously, the cats are weeing all over the carpet, | 0:11:33 | 0:11:35 | |
which is why you can smell the ammonia, which is really strong. | 0:11:35 | 0:11:39 | |
It's bad for you to be breathing in that sort of air. | 0:11:39 | 0:11:42 | |
And, again, as you can see from the windows, | 0:11:42 | 0:11:45 | |
they've got a double layer over them, | 0:11:45 | 0:11:47 | |
so it's not as if the ventilation's ideal in here either. | 0:11:47 | 0:11:50 | |
The urine produced by this number of cats can create high levels of | 0:11:51 | 0:11:55 | |
noxious ammonia, which can lead to serious respiratory problems. | 0:11:55 | 0:11:59 | |
Not to mention the fleas. | 0:11:59 | 0:12:01 | |
When the council was alerted to the general state of the property, | 0:12:02 | 0:12:05 | |
they arranged for the tenants to be rehoused. | 0:12:05 | 0:12:09 | |
But it's worth remembering that they were living, | 0:12:09 | 0:12:11 | |
eating and sleeping in this place only three weeks ago. | 0:12:11 | 0:12:15 | |
I really don't know how people have got away with living in the house | 0:12:16 | 0:12:21 | |
so far, really, under the conditions that it currently is. | 0:12:21 | 0:12:25 | |
As if the cat mess wasn't bad enough, | 0:12:26 | 0:12:28 | |
the number of other safety issues in this property is staggering. | 0:12:28 | 0:12:31 | |
Not least in the kitchen. | 0:12:31 | 0:12:33 | |
Well, the boiler's been condemned and you can see these plugs here, | 0:12:35 | 0:12:40 | |
they've been connected to the cooker for switching the cooker on and off. | 0:12:40 | 0:12:45 | |
And they've blown. | 0:12:45 | 0:12:46 | |
The tenants may have called this place home, | 0:12:47 | 0:12:49 | |
but judging by the state of the kitchen, | 0:12:49 | 0:12:52 | |
they were living in a very dangerous environment. | 0:12:52 | 0:12:54 | |
That's the worst plugs I've seen been blown like that. | 0:12:56 | 0:12:59 | |
The worst-case scenario is that the house could have burned down. | 0:12:59 | 0:13:03 | |
You know, with people and cats in it. | 0:13:05 | 0:13:07 | |
That's another major hazard. | 0:13:08 | 0:13:10 | |
20,000 fires a year are caused by dodgy electrics. | 0:13:10 | 0:13:14 | |
It's a wonder the place hasn't gone up in flames. | 0:13:14 | 0:13:16 | |
But that's not all. | 0:13:16 | 0:13:17 | |
You can see the water's dripping through from the ceiling. | 0:13:19 | 0:13:22 | |
And the room directly above this is the bathroom. | 0:13:22 | 0:13:26 | |
So it's highly likely that either there's piping that's leaking through | 0:13:26 | 0:13:31 | |
or the outside, there's also water coming from that pipe outside. | 0:13:31 | 0:13:36 | |
In fact, it looks like there's water pouring in throughout the house, | 0:13:36 | 0:13:40 | |
causing dangerous structural damage. | 0:13:40 | 0:13:42 | |
There's a tile missing on the roof. | 0:13:44 | 0:13:46 | |
It's been left for quite a long time so whenever it rains, | 0:13:46 | 0:13:49 | |
the water comes through and it's gone onto the floor. | 0:13:49 | 0:13:52 | |
And it's rotted through the floorboards, basically. | 0:13:52 | 0:13:54 | |
The immediate safety risks apart, | 0:13:56 | 0:13:58 | |
the level of squalor in this place is jaw-dropping. | 0:13:58 | 0:14:01 | |
There's rubbish everywhere | 0:14:01 | 0:14:02 | |
and the cats have spread their filth all over the place. | 0:14:02 | 0:14:05 | |
It's a breeding ground for diseases. | 0:14:05 | 0:14:07 | |
But with the tenants moved out, | 0:14:08 | 0:14:10 | |
the priority now is the welfare of the 12 cats, | 0:14:10 | 0:14:14 | |
and the health and safety of the neighbours who first raised the alarm. | 0:14:14 | 0:14:17 | |
They have been obviously using the kitchen, but a lot of things in here, | 0:14:17 | 0:14:21 | |
like the dirt on things, are probably about a year old or more. | 0:14:21 | 0:14:25 | |
It really is shocking that a home could end up in this condition. | 0:14:27 | 0:14:31 | |
The place isn't fit for humans or cats. | 0:14:31 | 0:14:33 | |
For now, though, Christina has to arrange for the 12 cats to be re-homed. | 0:14:35 | 0:14:40 | |
There's one hiding behind here. | 0:14:40 | 0:14:42 | |
Got to try and photograph each one so it can be re-homed in the | 0:14:42 | 0:14:46 | |
best place. We've got Mr Tipp, | 0:14:46 | 0:14:49 | |
Keisa and Misty. | 0:14:50 | 0:14:53 | |
So that's the three kittens. | 0:14:53 | 0:14:55 | |
I'm sure the kittens won't have any problem being re-homed. | 0:14:55 | 0:14:58 | |
The cats are going to be a little more difficult, I think, | 0:14:58 | 0:15:00 | |
because they've got a bit more attitude. | 0:15:00 | 0:15:03 | |
She's not kidding. | 0:15:03 | 0:15:04 | |
Careful, Christina. | 0:15:04 | 0:15:06 | |
It won't be easy, but Christina is focused on getting the best outcome | 0:15:07 | 0:15:10 | |
for everyone. | 0:15:10 | 0:15:12 | |
The cats can't stay in that sort of property under those conditions. | 0:15:15 | 0:15:18 | |
I'll definitely be returning. | 0:15:19 | 0:15:21 | |
I've offered to help catch the cats to put them into the cat carriers. | 0:15:21 | 0:15:26 | |
So that'll be the next stage, to actually catch them. | 0:15:26 | 0:15:29 | |
And we'll be finding out if there's a happy ending for those | 0:15:31 | 0:15:34 | |
unfortunate felines a bit later on. | 0:15:34 | 0:15:36 | |
He's escaped back upstairs! | 0:15:36 | 0:15:38 | |
Earlier on, I was in the West Midlands | 0:15:40 | 0:15:42 | |
inspecting a flat above a row of shops that's so full of hazards, | 0:15:42 | 0:15:46 | |
housing officer Richard is looking into issuing a prohibition order. | 0:15:46 | 0:15:50 | |
That's closing the property down and forcing tenant Bobby to leave | 0:15:50 | 0:15:53 | |
his home of seven years. | 0:15:53 | 0:15:55 | |
But Richard soon spots another potential problem. | 0:15:55 | 0:15:58 | |
What's this, Bobby? What are you up to? | 0:15:59 | 0:16:02 | |
Part for the boiler. | 0:16:02 | 0:16:04 | |
Sorry, just rewind a second, that's a part for your boiler? | 0:16:04 | 0:16:07 | |
Who put that in? You? | 0:16:07 | 0:16:10 | |
-Did you fix it? -Yes. | 0:16:11 | 0:16:14 | |
This may now be a prohibition order. | 0:16:14 | 0:16:16 | |
-You can't do that, Bobby. -No, no, no. | 0:16:16 | 0:16:18 | |
You could blow yourself up. | 0:16:18 | 0:16:20 | |
Poorly maintained boilers can release poisonous carbon monoxide gas, | 0:16:20 | 0:16:24 | |
so they must only be worked on by a qualified gas safe engineer. | 0:16:24 | 0:16:28 | |
Luckily, it turns out Bobby's not been tinkering with the boiler himself. | 0:16:29 | 0:16:33 | |
So you've kept it as a spare in case yours breaks? | 0:16:33 | 0:16:36 | |
-Right. That can never be used in there, then. -No, no, no. | 0:16:38 | 0:16:41 | |
-You must throw it. Nobody would ever fit it. -No, no, no. | 0:16:41 | 0:16:44 | |
OK. | 0:16:44 | 0:16:46 | |
At least the boiler's fine for now. | 0:16:46 | 0:16:48 | |
But there's all those other safety hazards to consider. | 0:16:48 | 0:16:51 | |
And we're about to get some unsettling news. | 0:16:51 | 0:16:54 | |
Bobby, can I ask you, does anybody live next door? | 0:16:54 | 0:16:58 | |
-Yes. -Do you know who lives next door? | 0:16:58 | 0:17:00 | |
Two families. | 0:17:00 | 0:17:02 | |
-Two families? -Yes. -Are there children there? | 0:17:02 | 0:17:05 | |
-Yeah, there's children. -There's children living next door. | 0:17:05 | 0:17:08 | |
It's a shocking discovery. | 0:17:08 | 0:17:10 | |
I don't think I've ever seen Richard look quite this worried | 0:17:12 | 0:17:14 | |
and we've worked together for the last four years. | 0:17:14 | 0:17:17 | |
I think we're pushing on prohibition. | 0:17:20 | 0:17:22 | |
-Really? -Yeah. | 0:17:22 | 0:17:23 | |
Things really aren't looking good for Bobby. | 0:17:24 | 0:17:26 | |
If that happens, the other side effect of that is that Bobby loses | 0:17:26 | 0:17:30 | |
his business and his home until that prohibition order is lifted. | 0:17:30 | 0:17:36 | |
We're above a commercial shop. | 0:17:36 | 0:17:37 | |
We've got dodgy electrics, we've got very questionable ways of escape. | 0:17:37 | 0:17:42 | |
And those push it very much towards prohibition order. | 0:17:42 | 0:17:44 | |
So you've got to weigh those risks. | 0:17:44 | 0:17:46 | |
And who knows what we might find next door? | 0:17:46 | 0:17:48 | |
I'm probably even more concerned about that than this one. | 0:17:48 | 0:17:51 | |
When you've got children in a building, | 0:17:51 | 0:17:52 | |
and if we're coming across anything as bad as this, | 0:17:52 | 0:17:55 | |
it's going to be all hands to the pumps to get them out. | 0:17:55 | 0:17:57 | |
Well, if the state of next door is a patch on Bobby's flat, | 0:17:59 | 0:18:02 | |
Richard will have no choice but to remove the family living there. | 0:18:02 | 0:18:06 | |
Hello, I'm from Sandwell Council. | 0:18:06 | 0:18:09 | |
Mum is home, but doesn't want to be filmed. | 0:18:09 | 0:18:11 | |
Are there anybody else living here other than you? | 0:18:13 | 0:18:15 | |
Yes, two more. | 0:18:15 | 0:18:17 | |
There's you, your child...? | 0:18:17 | 0:18:19 | |
-And my husband. -So it's just you as one family. | 0:18:19 | 0:18:22 | |
And one more family, yes. | 0:18:22 | 0:18:24 | |
So there's two families here? | 0:18:24 | 0:18:26 | |
-Yes, two families. -So we've got an HMO. | 0:18:26 | 0:18:28 | |
Just when I thought things couldn't get any worse, | 0:18:28 | 0:18:31 | |
an HMO is a house in multiple occupation. | 0:18:31 | 0:18:34 | |
That can mean several households living together, | 0:18:34 | 0:18:37 | |
usually sharing a kitchen and bathroom. | 0:18:37 | 0:18:40 | |
One of the things you'd expect to see in an HMO is you would expect to | 0:18:40 | 0:18:43 | |
see linked fire detection. | 0:18:43 | 0:18:47 | |
So that means if there's a fire in one room, everybody knows about it. | 0:18:47 | 0:18:51 | |
What we haven't got here is that. | 0:18:51 | 0:18:54 | |
To have no fire detection is a serious hazard. | 0:18:55 | 0:18:58 | |
Not only that, the family's only means of escape in an emergency is | 0:18:58 | 0:19:02 | |
through the kitchen. | 0:19:02 | 0:19:04 | |
The situation here is looking even worse than Bobby's next door. | 0:19:04 | 0:19:08 | |
In here, you're actually... | 0:19:09 | 0:19:12 | |
You're at no less risk of fire, it seems to me. | 0:19:12 | 0:19:14 | |
At more risk in here. | 0:19:14 | 0:19:16 | |
Because you've got an HMO situation. | 0:19:16 | 0:19:17 | |
And whenever you've got an HMO situation, you've got families | 0:19:17 | 0:19:20 | |
eating at different times and you've got a child in this flat, | 0:19:20 | 0:19:23 | |
they're reliant on people that aren't even their own parents or family. | 0:19:23 | 0:19:26 | |
You can't trust the people around you, so you have to trust | 0:19:26 | 0:19:29 | |
-the system, and here, the system's failed. -Mmm. | 0:19:29 | 0:19:32 | |
It's not long before I find more potentially fatal failings in the bedroom. | 0:19:32 | 0:19:37 | |
There's a sash window, where the bottom half of the sash is just a guillotine. | 0:19:39 | 0:19:44 | |
-Oh, my gosh. -You've got kids living here, there's no restriction on this at all. | 0:19:45 | 0:19:49 | |
Perfect access for a child, nothing to stop them getting in. | 0:19:49 | 0:19:53 | |
Just a sheet of glass, straight down. | 0:19:53 | 0:19:56 | |
I dread to think the damage that could do to someone. | 0:19:56 | 0:19:58 | |
In fact, these two flats above the shops | 0:20:00 | 0:20:03 | |
contain at least seven serious safety contraventions. | 0:20:03 | 0:20:06 | |
The flat housing the families is actually leased by this tenant, | 0:20:09 | 0:20:12 | |
who's been subletting it. | 0:20:12 | 0:20:14 | |
The issue we've got is that this is an HMO. | 0:20:14 | 0:20:17 | |
When that happens, there's greater fire risk in a property, | 0:20:17 | 0:20:21 | |
so the law requires higher fire regulations. | 0:20:21 | 0:20:24 | |
On top of that, you're above a shop, | 0:20:25 | 0:20:28 | |
which is also a fire risk. | 0:20:28 | 0:20:30 | |
And because of that, that also requires higher fire regulations. | 0:20:30 | 0:20:36 | |
I'll tell you the problem you've got. You've got a kitchen | 0:20:36 | 0:20:38 | |
at the front of the building, that's most likely where fire's going to be. | 0:20:38 | 0:20:41 | |
And they have to pass through that kitchen to escape. | 0:20:41 | 0:20:43 | |
I think it's going to have to be closed. | 0:20:43 | 0:20:46 | |
The fact that children are living in these conditions has left Richard | 0:20:46 | 0:20:49 | |
with no choice but to issue a prohibition order. | 0:20:49 | 0:20:52 | |
So, I'm standing outside the shop, which is underneath the HMO, | 0:20:54 | 0:20:58 | |
house in multiple occupation, upstairs, which contains two families, | 0:20:58 | 0:21:01 | |
a home for two families. | 0:21:01 | 0:21:03 | |
And in there, Richard is informing the landlord that this property is | 0:21:03 | 0:21:08 | |
going to get shut down now because he cannot guarantee them a safe exit | 0:21:08 | 0:21:13 | |
from this place in the case of a fire. | 0:21:13 | 0:21:15 | |
You can't have people living up there in its current condition. | 0:21:15 | 0:21:18 | |
-At all? -We just need it so that it's operational and we can lift the | 0:21:18 | 0:21:21 | |
prohibition order, all right? | 0:21:21 | 0:21:22 | |
Actually, the temporary landlord is being quite philosophical about this | 0:21:22 | 0:21:25 | |
and he's saying, "Well, actually, if it was my family living upstairs, | 0:21:25 | 0:21:29 | |
"I'd want to know they were safe, too", so full marks for that. | 0:21:29 | 0:21:32 | |
And he's having a very quick lesson in how to look after your tenants. | 0:21:32 | 0:21:36 | |
The owners of Bobby's flat were given two months to comply with the | 0:21:39 | 0:21:43 | |
improvement. They've told us the property is let as commercial premises | 0:21:43 | 0:21:49 | |
and that the tenant shouldn't be sleeping there regularly. | 0:21:49 | 0:21:52 | |
But they have said all the issues at the property have now been fixed. | 0:21:52 | 0:21:57 | |
The council shut down the flat with the family living in it, | 0:21:57 | 0:22:01 | |
but, despite being offered new council homes, | 0:22:01 | 0:22:05 | |
their landlord has now found them somewhere to live. | 0:22:05 | 0:22:08 | |
But Bobby's flat escapes the prohibition order, | 0:22:10 | 0:22:12 | |
as he's thought to be less at risk. | 0:22:12 | 0:22:14 | |
Safety hazards in the home take many forms, | 0:22:17 | 0:22:21 | |
but very high on the list for any housing officers are damp and mould. | 0:22:21 | 0:22:26 | |
It's one of the most common problems we see on Housing Enforcers | 0:22:26 | 0:22:29 | |
and it can cause some serious health problems, | 0:22:29 | 0:22:33 | |
particularly for old people and kids. | 0:22:33 | 0:22:36 | |
I did, years ago, I lived in a rented flat. | 0:22:37 | 0:22:41 | |
It was really, really damp with mould on the walls. | 0:22:41 | 0:22:45 | |
I reported it, but they never done anything about it. | 0:22:45 | 0:22:48 | |
My boyfriend's house at the moment has damp on the ceiling and the floor | 0:22:48 | 0:22:51 | |
is coming up where it's been wet from the shower and stuff. | 0:22:51 | 0:22:54 | |
And you can tell at times, even without knowing the technical stuff, | 0:22:54 | 0:22:58 | |
that stuff isn't right. | 0:22:58 | 0:22:59 | |
I am aware of the health risks, yeah, but you just... | 0:22:59 | 0:23:02 | |
Don't know why, you just don't really think about it until it's bad, don't you? | 0:23:02 | 0:23:05 | |
We don't have damp and mould in our house, | 0:23:05 | 0:23:08 | |
but I've seen damp and mould and I know that it's quite dangerous, | 0:23:08 | 0:23:12 | |
especially for younger children. | 0:23:12 | 0:23:13 | |
In Kent, Beth Thistle and Steve O'Shea from Thanet Council have been | 0:23:15 | 0:23:19 | |
on the case of one landlord who's already been warned that his | 0:23:19 | 0:23:22 | |
property is putting tenants at serious risk from damp. | 0:23:22 | 0:23:25 | |
We've served an improvement notice requesting for works to be carried out. | 0:23:27 | 0:23:31 | |
The ideal scenario would be that works have been completed. | 0:23:32 | 0:23:36 | |
Today's the inspection that we would need to determine whether that has happened or not. | 0:23:36 | 0:23:40 | |
The two-bedroom basement flat has been on the council's radar | 0:23:40 | 0:23:44 | |
for more than a year. | 0:23:44 | 0:23:46 | |
KNOCKING | 0:23:46 | 0:23:48 | |
Hi, there. Just from the council. | 0:23:48 | 0:23:50 | |
So this is the landlord's last chance to make it safe for the tenants. | 0:23:50 | 0:23:53 | |
Caroline and Dean moved into the flat 18 months ago | 0:23:55 | 0:23:59 | |
with their two young children | 0:23:59 | 0:24:00 | |
and quickly found damp and mould affecting the whole family's health. | 0:24:00 | 0:24:04 | |
My six-year-old, all she ever knows is damp and mouldy conditions. | 0:24:07 | 0:24:11 | |
I suffer from Type 2 diabetes and they've deemed this place suitable | 0:24:11 | 0:24:15 | |
enough to have pneumonia injections, just in case I was to come down with it. | 0:24:15 | 0:24:20 | |
All you can do is just make do and get on with it. | 0:24:20 | 0:24:23 | |
That's all you can do. | 0:24:23 | 0:24:24 | |
It's reckoned that around 2 million families in the UK | 0:24:24 | 0:24:27 | |
are living in damp properties, which can aggravate asthma | 0:24:27 | 0:24:30 | |
and allergies and affect the immune system. | 0:24:30 | 0:24:32 | |
That's not a good environment for anyone, not least the kids. | 0:24:32 | 0:24:36 | |
I've got mushrooms in my kitchen. | 0:24:36 | 0:24:38 | |
And they keep growing. | 0:24:38 | 0:24:39 | |
I keep spraying, they keep coming back. | 0:24:39 | 0:24:41 | |
It's just a never-ending cycle. | 0:24:41 | 0:24:44 | |
But, for us, it's an embarrassment. | 0:24:44 | 0:24:46 | |
It's a difficult situation for Caroline and the family, | 0:24:46 | 0:24:49 | |
but it seems attempts to get the landlord to sort everything out | 0:24:49 | 0:24:53 | |
haven't really worked. | 0:24:53 | 0:24:55 | |
We've been working closely with the council for the last 18 months, | 0:24:55 | 0:24:58 | |
trying to find a resolution to the problem. | 0:24:58 | 0:25:01 | |
And it just doesn't seem the landlords are interested. | 0:25:01 | 0:25:04 | |
Before the council got involved, the family couldn't even open | 0:25:04 | 0:25:07 | |
the windows to help ventilate the damp flat. | 0:25:07 | 0:25:10 | |
Yeah, OK, then, so that's been done. | 0:25:10 | 0:25:13 | |
Thankfully, that's one job the landlord has now completed. | 0:25:13 | 0:25:16 | |
But in the kitchen, it's a different story. | 0:25:16 | 0:25:18 | |
This bit is all starting to... | 0:25:21 | 0:25:23 | |
-OK. -It's all coming away. | 0:25:24 | 0:25:27 | |
The problem is the floor itself. | 0:25:27 | 0:25:29 | |
If you have a look at the side, it's all drooping. | 0:25:29 | 0:25:31 | |
The kitchen itself is actually sinking. | 0:25:31 | 0:25:34 | |
Falls are one of the most common accidents in the home. | 0:25:36 | 0:25:39 | |
Dodgy flooring like this could be a serious trip hazard anywhere, | 0:25:39 | 0:25:43 | |
not least in a kitchen. | 0:25:43 | 0:25:45 | |
Despite months of complaints to the landlord's agent, | 0:25:46 | 0:25:49 | |
the only repairs that have been down here seem amateurish at best. | 0:25:49 | 0:25:53 | |
And Beth's spotted something else. | 0:25:53 | 0:25:54 | |
So, you've obviously got some mice droppings in here. | 0:25:56 | 0:26:00 | |
This gets worse. Damp, serious trip hazards and now mice. | 0:26:00 | 0:26:04 | |
They can cause all sorts of health and safety issues, | 0:26:04 | 0:26:07 | |
so it's crucial they're dealt with quickly. | 0:26:07 | 0:26:10 | |
Once you see you've got a mouse infestation, you want to try and | 0:26:10 | 0:26:15 | |
set bait and get rid of them as quickly as possible because what | 0:26:15 | 0:26:19 | |
they can do, if you're unlucky, they start to multiply. | 0:26:19 | 0:26:23 | |
And we see lots of droppings and they can urinate as well. | 0:26:23 | 0:26:26 | |
So they're running around, they won't be just running around there, | 0:26:26 | 0:26:28 | |
they could be running around worktops and if you're not aware of | 0:26:28 | 0:26:32 | |
that you could be touching that, you could be getting a possible infection, | 0:26:32 | 0:26:36 | |
food poisoning and things from that as well. | 0:26:36 | 0:26:38 | |
You really want to get in early and get rid of that infestation as quickly as you can. | 0:26:38 | 0:26:44 | |
Faced with so many safety issues in her home, | 0:26:44 | 0:26:46 | |
it's all getting too much for Caroline. | 0:26:46 | 0:26:48 | |
As a parent, I'm concerned for my kids' safety | 0:26:50 | 0:26:52 | |
because they have to eat here, I have to cook in here. | 0:26:52 | 0:26:55 | |
And it's horrible, it's really horrible. | 0:26:55 | 0:26:58 | |
This is the room that gets me the most | 0:26:58 | 0:27:00 | |
because you're supposed to nourish your family and I literally just put | 0:27:00 | 0:27:04 | |
something in the oven and I go. | 0:27:04 | 0:27:06 | |
You know, I feel like we quite literally just... | 0:27:06 | 0:27:08 | |
Nuggets and chips, that's the best of my abilities in this place | 0:27:08 | 0:27:12 | |
because it is just terrible. | 0:27:12 | 0:27:14 | |
It's clear Caroline is feeling overwhelmed. | 0:27:14 | 0:27:17 | |
It's hard to imagine what it must be like to live here. | 0:27:17 | 0:27:20 | |
With no windows, there's a lack of ventilation in the kitchen, too. | 0:27:20 | 0:27:24 | |
And Steve soon spots some bizarre growths on the ceiling. | 0:27:24 | 0:27:27 | |
We thought it was slugs to begin with and then through the days it just got bigger and bigger. | 0:27:27 | 0:27:32 | |
Certainly I'm curious as to know what that is and perhaps what's caused it. | 0:27:32 | 0:27:36 | |
There's some moisture up there for that to happen, but... | 0:27:36 | 0:27:39 | |
-Upstairs have a leak. -..I haven't seen that type of vegetation | 0:27:39 | 0:27:42 | |
before so I'm curious to try and identify it. | 0:27:42 | 0:27:45 | |
Even a recently installed fan, which was supposed to ventilate the kitchen, | 0:27:45 | 0:27:48 | |
seems to have caused another problem. | 0:27:48 | 0:27:51 | |
We requested that an extractor fan was provided in here to take away | 0:27:52 | 0:27:56 | |
excess moisture, so obviously with cooking, | 0:27:56 | 0:27:59 | |
you also have lots of pans on the boil so it creates a lot of moisture, | 0:27:59 | 0:28:04 | |
so we've asked for the extractor fan to try and alleviate any problems with damp and mould. | 0:28:04 | 0:28:09 | |
But it appears the fan hasn't been properly installed. | 0:28:09 | 0:28:12 | |
They never tunnelled it through the wall properly. | 0:28:12 | 0:28:14 | |
They never tunnelled it through, they still haven't. | 0:28:14 | 0:28:16 | |
So on the other side there's a wooden box and the hole for the | 0:28:16 | 0:28:20 | |
smoke, steam, whatever, to escape from is only this big. | 0:28:20 | 0:28:22 | |
And all the steam's now venting straight into my kids' room, | 0:28:22 | 0:28:25 | |
it's made it more mouldy. | 0:28:25 | 0:28:27 | |
So the moist air is supposed to be diverted through a flue to outside, | 0:28:27 | 0:28:31 | |
but some is escaping into the kids' bedroom. | 0:28:31 | 0:28:34 | |
And if you feel, you can feel the air through the vent and this is all the mould. | 0:28:34 | 0:28:39 | |
It's not adequate at all. | 0:28:39 | 0:28:41 | |
It's not venting the kitchen so you're going to get that build-up of | 0:28:41 | 0:28:44 | |
moisture when you're cooking and that moisture, high moisture content, | 0:28:44 | 0:28:49 | |
can lead to your mould growth and your increase in dust mites and | 0:28:49 | 0:28:52 | |
things like that, which can cause respiratory problems and you're | 0:28:52 | 0:28:56 | |
beginning to get signs of mould growth here. | 0:28:56 | 0:28:58 | |
Let's not forget there are two young children sleeping and playing | 0:28:58 | 0:29:02 | |
in this room. | 0:29:02 | 0:29:03 | |
Youngsters spending a fair amount of time in here, | 0:29:04 | 0:29:07 | |
they're going to get exposed to the effects of mould. | 0:29:07 | 0:29:11 | |
It's at a stage where it really needs to be dealt with now because | 0:29:11 | 0:29:15 | |
if it's left, it will begin to increase and expand | 0:29:15 | 0:29:18 | |
and it'll become worse. | 0:29:18 | 0:29:20 | |
It's hard to believe that anyone would think of diverting a kitchen | 0:29:20 | 0:29:23 | |
flue via a kids' room like this. | 0:29:23 | 0:29:26 | |
I just feel like my kids should have better than this. | 0:29:27 | 0:29:30 | |
They should have better than this. My daughter, you know, | 0:29:30 | 0:29:33 | |
she's six years old and she suffers from what I could describe as | 0:29:33 | 0:29:36 | |
depression. She doesn't want to come home. | 0:29:36 | 0:29:38 | |
She doesn't want to be here. | 0:29:38 | 0:29:39 | |
That breaks my heart. | 0:29:39 | 0:29:41 | |
This was supposed to be a fresh start for all of us. | 0:29:45 | 0:29:47 | |
The work that's been done here hasn't gone nearly far enough. | 0:29:48 | 0:29:52 | |
It's no wonder that Caroline feels let down by the landlord. | 0:29:52 | 0:29:55 | |
I just wake up in the morning, I just don't want to be here. | 0:29:56 | 0:29:58 | |
I feel very down, very depressed and I feel like the property just | 0:29:58 | 0:30:02 | |
reflects how I feel, broken inside. | 0:30:02 | 0:30:05 | |
And I don't know how much more me and my family can take. | 0:30:05 | 0:30:09 | |
As far as Beth and Steve are concerned, | 0:30:10 | 0:30:12 | |
the time has come to take action against the landlord. | 0:30:12 | 0:30:15 | |
From serving the improvement notice and coming back today, | 0:30:17 | 0:30:19 | |
we can see that some of the work's been done, | 0:30:19 | 0:30:22 | |
some to quite a poor standard as well, | 0:30:22 | 0:30:26 | |
but then we've also got issues which haven't been addressed at all, | 0:30:26 | 0:30:29 | |
so I think we'll probably have to go back to the landlord, | 0:30:29 | 0:30:32 | |
try and establish a reason why they haven't done the work. | 0:30:32 | 0:30:35 | |
Well, Caroline's landlord has said they will fix the issues in the flat | 0:30:41 | 0:30:45 | |
and is setting up a meeting with the council to decide what still needs to be done. | 0:30:45 | 0:30:49 | |
They also said they'll find out if Caroline has raised any | 0:30:49 | 0:30:53 | |
other problems they didn't know about before. | 0:30:53 | 0:30:55 | |
Hopefully the family can now look forward to a safe and happy future | 0:30:55 | 0:30:59 | |
in their home. | 0:30:59 | 0:31:00 | |
By law, rented properties must be of a safe standard to live in. | 0:31:01 | 0:31:06 | |
If landlords don't maintain those properties to a safe standard, | 0:31:06 | 0:31:10 | |
then it's the job of housing enforcers to make sure that they fix | 0:31:10 | 0:31:14 | |
the problem and the tenants are safe and secure. | 0:31:14 | 0:31:17 | |
The premises belong to the landlord and he should make sure that | 0:31:18 | 0:31:24 | |
everything is safe | 0:31:24 | 0:31:26 | |
for other people to come in and live in there. | 0:31:26 | 0:31:29 | |
Definitely, the landlord should take the first responsibility for the | 0:31:29 | 0:31:34 | |
health and safety issue in the house because we are tenants, | 0:31:34 | 0:31:38 | |
we live there, we pay our rent. | 0:31:38 | 0:31:40 | |
I think you should have certain expectations, | 0:31:40 | 0:31:42 | |
particularly with fire safety, | 0:31:42 | 0:31:45 | |
that landlords should be required to adhere to before their flat or house | 0:31:45 | 0:31:50 | |
is let out, so I think it should be their responsibility. | 0:31:50 | 0:31:53 | |
Problems with dodgy landlords have forced Peterborough Council to bring | 0:31:54 | 0:31:57 | |
in a new scheme demanding all landlords have to hold a licence to | 0:31:57 | 0:32:01 | |
rent out a property. | 0:32:01 | 0:32:03 | |
Today, I'm working with housing officers Pete Bezant and | 0:32:03 | 0:32:06 | |
David Marshall, whose job it is to police these licenses. | 0:32:06 | 0:32:10 | |
The issues in some parts of Peterborough are such that we have to outline | 0:32:10 | 0:32:15 | |
to these people in no uncertain terms that | 0:32:15 | 0:32:17 | |
this is how we expect you to rent out a property, | 0:32:17 | 0:32:20 | |
this is how it needs to be. | 0:32:20 | 0:32:22 | |
But we're not talking about creating palaces in Peterborough. | 0:32:22 | 0:32:25 | |
-No, absolutely not. -We're talking about keeping people safe and healthy in their own homes. | 0:32:25 | 0:32:29 | |
We want hazard-free homes, exactly, yeah. | 0:32:29 | 0:32:31 | |
They've dealt with this particular owner before and now a new licence | 0:32:34 | 0:32:38 | |
application has been made for one of his properties, | 0:32:38 | 0:32:40 | |
Pete and David want to check that it's safe and secure for the tenant. | 0:32:40 | 0:32:44 | |
But it's not long before I spot some telltale signs. | 0:32:45 | 0:32:50 | |
There's a big bulge in the ceiling, | 0:32:52 | 0:32:54 | |
it's clearly been repaired at least once, | 0:32:54 | 0:32:56 | |
but I would say a number of times. | 0:32:56 | 0:32:58 | |
Raymondus, do you still have a problem with this? | 0:32:58 | 0:33:01 | |
-You have water? -Yeah. | 0:33:01 | 0:33:02 | |
Water comes down now. | 0:33:02 | 0:33:04 | |
So you have a shower upstairs and a shower downstairs? | 0:33:08 | 0:33:12 | |
At the same time? | 0:33:12 | 0:33:13 | |
Really, standing there, you get water down the back of your neck? | 0:33:21 | 0:33:24 | |
Time to investigate where that water might be coming from. | 0:33:24 | 0:33:28 | |
We're in the landing. You can see... | 0:33:28 | 0:33:31 | |
-Once again... -Once again we've got some ingress of water. | 0:33:31 | 0:33:34 | |
We've got a repair there. | 0:33:34 | 0:33:36 | |
Yeah, we've got a bit of a botch job going on here. | 0:33:36 | 0:33:39 | |
Shall we try the bathroom? | 0:33:39 | 0:33:40 | |
OK, so where we were seeing the problems downstairs I reckon equates | 0:33:42 | 0:33:47 | |
to either the loo or | 0:33:47 | 0:33:50 | |
the bath plug. | 0:33:50 | 0:33:52 | |
-Yeah. -So it's going to be underneath one of these. | 0:33:52 | 0:33:55 | |
-Yeah. -The flooring in here feels very uneven. | 0:33:55 | 0:33:57 | |
Like it's been affected in some way. | 0:33:59 | 0:34:02 | |
-Yeah. -And then round behind it is just a mess. | 0:34:02 | 0:34:05 | |
The tiles have fallen away, | 0:34:05 | 0:34:08 | |
which indicates quite a lot of damp behind there. | 0:34:08 | 0:34:11 | |
There's something else missing in this bathroom that we would ask to | 0:34:11 | 0:34:14 | |
see and there's evidence of what it used to be down there. | 0:34:14 | 0:34:17 | |
-Is it a radiator? -Yeah. | 0:34:17 | 0:34:19 | |
So there's no heating in this bathroom at all. | 0:34:19 | 0:34:21 | |
No heating in this bathroom, no. Clearly there was and, for whatever reason, | 0:34:21 | 0:34:24 | |
it's been removed and capped off. | 0:34:24 | 0:34:25 | |
So if you put together the window that doesn't work and the lack of | 0:34:25 | 0:34:29 | |
radiator in here, it's going to be very cold at bath time. | 0:34:29 | 0:34:31 | |
Yeah, it's just not an inviting place. | 0:34:31 | 0:34:33 | |
It's not encouraging people to maintain a healthy hygiene regime, is it? | 0:34:33 | 0:34:38 | |
It's not the sort of thing you want to spend any time in. | 0:34:38 | 0:34:40 | |
There's no doubt that the water will cause damp and mould issues, | 0:34:40 | 0:34:44 | |
particularly if there's no heating, | 0:34:44 | 0:34:46 | |
but there are even greater dangers caused by that leak. | 0:34:46 | 0:34:50 | |
If the water gets into the electrics, | 0:34:50 | 0:34:52 | |
it could pose a real danger and there's evidence of dodgy electrics | 0:34:52 | 0:34:56 | |
-all over the house. -So we've got an electric cable here that's | 0:34:56 | 0:34:59 | |
running from inside the house, it looks, all the way up and round. | 0:34:59 | 0:35:04 | |
We've then got a terminal block that's exposed, so if you snag that... | 0:35:04 | 0:35:09 | |
Then its exposed and you're... | 0:35:09 | 0:35:11 | |
-Yeah. -You've got live electrics. -The next person to walk past it is | 0:35:11 | 0:35:15 | |
going to get stung. | 0:35:15 | 0:35:17 | |
Exposed wiring could easily give someone a serious electric shock. | 0:35:17 | 0:35:21 | |
The hazards in this property are really adding up. | 0:35:21 | 0:35:24 | |
It's no wonder the council is concerned. | 0:35:24 | 0:35:27 | |
Can you press that fire alarm for me? | 0:35:27 | 0:35:29 | |
That's not working. | 0:35:29 | 0:35:31 | |
No surprises that the place is a fire risk, too. | 0:35:31 | 0:35:34 | |
-Above your head. -These are incredible. | 0:35:35 | 0:35:38 | |
It is incredible that anybody thought these were a good idea, ever. | 0:35:38 | 0:35:41 | |
Polystyrene ceiling tiles, which, um... | 0:35:41 | 0:35:44 | |
..you know, incredibly flammable and at the slightest opportunity will | 0:35:45 | 0:35:50 | |
drip down molten plastic on anybody in the room. | 0:35:50 | 0:35:53 | |
It's bizarre, isn't it, what we used to do? | 0:35:53 | 0:35:55 | |
Crazy. | 0:35:55 | 0:35:57 | |
Any hint of a flame is just going to get this whole ceiling. | 0:35:57 | 0:36:01 | |
Those highly flammable tiles will definitely have to go. | 0:36:01 | 0:36:04 | |
And there's even more. | 0:36:05 | 0:36:07 | |
The handle on this window is very loose. | 0:36:08 | 0:36:10 | |
I reckon in 12 months that's not going to... | 0:36:10 | 0:36:12 | |
..be there that long. | 0:36:13 | 0:36:14 | |
Inadequate security is another hazard which makes a | 0:36:14 | 0:36:17 | |
home unsafe for its tenants and nearly all the windows here seem to | 0:36:17 | 0:36:21 | |
fall way below standard. | 0:36:21 | 0:36:23 | |
So not really secure at all. | 0:36:23 | 0:36:25 | |
And as for the side access door... | 0:36:25 | 0:36:27 | |
I don't know if you can see this metal clip, | 0:36:27 | 0:36:29 | |
but that's the only thing stopping this door from fully opening. | 0:36:29 | 0:36:32 | |
So anyone is just going to pass through this door with ease. | 0:36:32 | 0:36:35 | |
-Be straight in. -Security's very poor at the back of this property, | 0:36:35 | 0:36:38 | |
so a quick upgrade is required. | 0:36:38 | 0:36:40 | |
Things aren't looking good for the owner, | 0:36:42 | 0:36:44 | |
but I'm keen to know what it's | 0:36:44 | 0:36:46 | |
like for Raymondus to have to call this place home. | 0:36:46 | 0:36:48 | |
What is it like to live here with the water | 0:36:50 | 0:36:55 | |
and the security, how does that feel? | 0:36:55 | 0:36:58 | |
Are you happy here? | 0:37:02 | 0:37:03 | |
You're happy in this property? | 0:37:05 | 0:37:06 | |
OK. | 0:37:09 | 0:37:10 | |
Raymondus might be used to it, but he's still living in a house that's | 0:37:12 | 0:37:16 | |
a health and safety nightmare. | 0:37:16 | 0:37:18 | |
Oh, and he's paying £1,000 a month for the privilege. | 0:37:19 | 0:37:22 | |
But despite everything, it seems there are people willing to put up | 0:37:23 | 0:37:27 | |
with conditions like these. | 0:37:27 | 0:37:29 | |
Talking to Raymondus downstairs, he said he's happy here. | 0:37:29 | 0:37:32 | |
I mean, I don't know whether it was a language difficulty and I just | 0:37:32 | 0:37:35 | |
didn't get the true meaning but he said it's expensive... | 0:37:35 | 0:37:38 | |
-Yeah. -..but he's relatively happy here. | 0:37:38 | 0:37:40 | |
We find that a lot. | 0:37:40 | 0:37:42 | |
The problem for a lot of these guys, for a lot of tenants, | 0:37:42 | 0:37:46 | |
is that the fear of complaining and what happens to them if they | 0:37:46 | 0:37:50 | |
complain. The licence actually says no, there's no complaint, | 0:37:50 | 0:37:52 | |
we are going to do this, we're going to carry out these inspections because that's what we do, | 0:37:52 | 0:37:56 | |
so that's a good answer, isn't it? | 0:37:56 | 0:37:58 | |
That feels like that takes the onus off the tenant to complain in the | 0:37:58 | 0:38:03 | |
-first place. -Yeah, and people know that we will be here to come and | 0:38:03 | 0:38:07 | |
look at things and we will address them because we feel we need to | 0:38:07 | 0:38:09 | |
address them, not because the tenant does. | 0:38:09 | 0:38:12 | |
One thing is for sure, this property needs sorting out and quickly. | 0:38:12 | 0:38:17 | |
Raymondus, maybe he is happy here, maybe this is all, you know, | 0:38:17 | 0:38:21 | |
he's been led to expect from accommodation from where he's been | 0:38:21 | 0:38:25 | |
before, but nevertheless, | 0:38:25 | 0:38:27 | |
this is our chance to put it right for whoever comes here next. | 0:38:27 | 0:38:31 | |
There are things here that could seriously shorten your life or could | 0:38:31 | 0:38:37 | |
seriously affect your health. | 0:38:37 | 0:38:39 | |
Raymondus may think any roof is better than none, but this house has | 0:38:41 | 0:38:46 | |
at least four major safety contraventions - water ingress | 0:38:46 | 0:38:49 | |
and damp, dodgy electrics, fire risks, a shocking level of security, | 0:38:49 | 0:38:54 | |
all of which the owner is required to sort out | 0:38:54 | 0:38:57 | |
as a condition of his licence. | 0:38:57 | 0:39:00 | |
So, what are the next steps? | 0:39:00 | 0:39:02 | |
It's almost a textbook example of why selective licensing is a | 0:39:04 | 0:39:08 | |
-good idea, isn't it? -Yeah, it's a perfect example. | 0:39:08 | 0:39:10 | |
That's the sort of thing we're trying to get out of the area, | 0:39:10 | 0:39:13 | |
the sort of management practices we don't want and so we'll certainly | 0:39:13 | 0:39:17 | |
pay attention to this one, get it all up to scratch and obviously | 0:39:17 | 0:39:22 | |
we're going to have to have conversations with those with an | 0:39:22 | 0:39:24 | |
interest in the property to get them to find somebody more suitable to manage it. | 0:39:24 | 0:39:29 | |
Well, since the inspection, David's decided to fast-track the process for prompting the landlord to | 0:39:31 | 0:39:37 | |
carry out the safety work. | 0:39:37 | 0:39:39 | |
If the landlord fails to comply, the council will simply make the | 0:39:39 | 0:39:43 | |
fixes and charge the owner for the work. | 0:39:43 | 0:39:46 | |
Housing officer Christina Bartholomew has been inspecting | 0:39:48 | 0:39:51 | |
a property that's a health and safety disaster. | 0:39:51 | 0:39:54 | |
The house could have burned down | 0:39:56 | 0:39:58 | |
and people and cats in it. | 0:39:58 | 0:40:01 | |
With the tenants being rehomed, | 0:40:02 | 0:40:04 | |
it's now down to Christina to deal with the 12 cats they couldn't take. | 0:40:04 | 0:40:08 | |
The good news is she's found homes for three of the younger ones with a | 0:40:12 | 0:40:15 | |
local cat charity. | 0:40:15 | 0:40:17 | |
Right, the plan is to try and get the male into the carrier first. | 0:40:18 | 0:40:23 | |
I'm going to attempt to catch the cat. | 0:40:23 | 0:40:26 | |
But with the cats having had the run of the place, in every way, | 0:40:27 | 0:40:30 | |
getting them to come quietly could prove tricky. | 0:40:30 | 0:40:34 | |
Oh! | 0:40:34 | 0:40:35 | |
In you go. | 0:40:36 | 0:40:37 | |
See, that wasn't too difficult. | 0:40:40 | 0:40:41 | |
One down. | 0:40:41 | 0:40:42 | |
But there's still two to go. | 0:40:43 | 0:40:45 | |
Oh! | 0:40:50 | 0:40:51 | |
Got it. | 0:40:53 | 0:40:54 | |
Just trying to find Misty now, so... | 0:40:55 | 0:40:58 | |
But it seems Misty isn't interested in leaving any time soon. | 0:41:01 | 0:41:05 | |
Oh, he's escaped! | 0:41:06 | 0:41:07 | |
He's escaped back upstairs. | 0:41:08 | 0:41:10 | |
With so many cats living in such dire circumstance, | 0:41:11 | 0:41:15 | |
it's going to take some time to get the place cleaned up and fit for the | 0:41:15 | 0:41:18 | |
next tenant. | 0:41:18 | 0:41:20 | |
So you can smell the ammonia, that's from the cat urine, | 0:41:20 | 0:41:23 | |
which is on the floor, so obviously that can cause bronchitis | 0:41:23 | 0:41:29 | |
and breathing problems. | 0:41:29 | 0:41:32 | |
Just one cat left to catch. | 0:41:32 | 0:41:34 | |
Got him. | 0:41:35 | 0:41:37 | |
I've got you! | 0:41:44 | 0:41:46 | |
I might take this one with me, actually. | 0:41:47 | 0:41:49 | |
Smuggle it in my bag! | 0:41:49 | 0:41:50 | |
With the three younger animals safely rescued, | 0:41:54 | 0:41:57 | |
it's time to take them to a local animal rescue centre, | 0:41:57 | 0:42:00 | |
where they'll be found new homes. | 0:42:00 | 0:42:02 | |
There's one more in the car for you. | 0:42:02 | 0:42:04 | |
Hello. Who have we got? | 0:42:04 | 0:42:06 | |
It's a relief for everyone. | 0:42:07 | 0:42:09 | |
They're in a much better environment now than what they were in, | 0:42:10 | 0:42:13 | |
it's a nice, clean environment and they've got the space | 0:42:13 | 0:42:17 | |
to run around and | 0:42:17 | 0:42:20 | |
be in a hygienic house. | 0:42:20 | 0:42:23 | |
Hello, little one. | 0:42:23 | 0:42:26 | |
Let me get the pictures up. | 0:42:26 | 0:42:27 | |
-Sweetheart... -No, no. | 0:42:28 | 0:42:30 | |
They are frightened. | 0:42:31 | 0:42:33 | |
Really frightened! | 0:42:33 | 0:42:35 | |
Judging by the scratches on volunteer Pauline's hands, | 0:42:35 | 0:42:39 | |
not all the cats are coming quietly. | 0:42:39 | 0:42:41 | |
But the good news is, the rest of those cats are also being found | 0:42:44 | 0:42:47 | |
new homes and the landlord is in the process of getting the property cleaned up | 0:42:47 | 0:42:51 | |
and ready to put back on the market. | 0:42:51 | 0:42:53 | |
That's all for today. Join me next time when I'll be working with the | 0:42:55 | 0:42:58 | |
men and women who are fighting to keep you safe in your home. | 0:42:58 | 0:43:03 |