Episode 20 Watchdog Daily

Hello, and welcome to Watchdog Daily. We're with you live for the

next 45 minutes. This morning: How to slash the

price of a new car. Find out how we were offered over �3,500 off with

one simple phone call. Tesco, Sainsbury's, Morrison's -

they've just signed up to a new agreement to ditch confusing and

misleading offers. Will they stick to it?

And the rogue tree surgeon who ripped off his customers, put

himself in danger, and had trouble controlling his temper.

First, thinking of changing your car? If so, you may have been put

off by the prices of brand-new models, and turned to the second-

hand market instead. But, perhaps it's time to think again because

that new vehicle price tag could be significantly higher than the

showroom is actually willing to sell at. In fact, our Mystery

Shoppers have discovered nearly all dealers are happy to give you much

better deals than the ones they advertise. All you have to do is

Negotiating, bargaining, haggling, it comes as second nature to car

dealers. As for the buyers, we tend to be different. The main thing is

we are too shy to haggle. The point to remember is, whether you are

buying a new or a used car, there are deals to be had. Don't be

afraid to ask some money off. Dealers want to sell you cars.

Therefore, they are prepared to give you discount. The cars may be

new, but you can get the prices down by using a very old tactic, by

how much exactly? Time for us to hit the phones. Over two days, our

team enquired about some of the UK's most popular models, the Ford

Fiesta, the Vauxhall Corsa, the VW Golf, the BMW 3 Series and the per

se diz C class. -- and the Mercedes C class. Is it possible to get a

price on a BMW 3 Series? Meet our first shopper. He asked for the

price of the car. No pushing, no negotiating. The list price is

�9,495. That's �16,425. �24,880. Prices start at �25,915. �9,795 for

that. All ten dealers quoted the list price, that is the price at

which the cars are officially advertised. But half went on to

suggest they could give us some sort of discount and that was

without us asking. It would possibly involve us paying for the

car on finance. It is worth bearing in mind that at the moment, on the

Golf, because we are getting towards the end of Mark 6, there is

a finance package available where you can get up to �3,000 off the

cost of the car as well. As a deposit contribution, so that price

I have quoted of �16,425, you can take �3,000 off that cost so you

are looking at �13,425 really. Finance is very profitable for a

dealer. It is also a way of keeping you in the network. So what a lot

of people do is take finance out for three years and go back and buy

the same car again from the same dealer. There is nothing wrong with

that. Finance is like everything else, you need to do your homework,

make sure you get the best price possible. If deals are available to

buyers who don't ask, what is on offer for those who do? Tough-

talking, no-nonsense, determined to drive the hardest bargain. Can we

make it up to �500? Could I speak to the manager, please? He phoned

up another two main car dealers. Five in London and five in

Manchester. Instead of being open to finance deals, he offered to pay

in cash only. First up, Ford, and a new Fiesta. Great ad, but would

they give us a great price? Best I can do on that car would be �9,345.

That is not bad. In fact, it works out at �450 discount or 4.6% off

the list price, something the Manchester branch was happy to

match. Next the Corsa. One London dealer refused to budge on the list

price. The Manchester branch did initially offer a discount of �2 50.

But then came the haggling moment. I was looking for something closer

to a grand off. If there is anything closer to that region, I

would be keen. OK. �8495. I'm not sure we will be able to go that low.

If you are able to go any lower on that, that would be greatly

appreciated. Let me pop you on hold. I will go and speak to him now. The

minimum he can go to is �8,9995. If you wanted to put a doz silt on it

today, we could -- deposit on it today we could reduce it by �1,000.

Making it �500 in total. As for the VW Golf both branches suggested we

could get �500 off a new model. But by far the biggest reductions were

on offer from Mercedes and BMW. would be looking at �22,6...

�3,315 discount just for asking a Manchester Mercedes dealer. That

equates to 12.8% off the original list price. It was a similar story

in their London branch, too. As for BMW, London, we were offered �3,580

off the list price. But they wanted our car details for a deposit there

and then. My number one tip for getting a good deal is do your

homework. There is nothing like going to the dealer, armed with

information, knowing the best price to pay, knowing what sort of price

you should pay before you sign on the dotted line. Therefore, if you

know as much as the dealer, you will get the best deal. Four

dealers asked us what price we wanted to pay! What is the deal you

are looking for? Where do you need to be to get you a deal? Where do

you need it to be for us to go ahead? If you can give us an idea

where you want to be, we will do that. The salesman will ask how

much are you prepared to pay. Don't be drawn into that. The deal they

construct will add to the same as you are prepared to pay for it. Be

stand-offish, and ask the salesman, "I was interested in the best deal

you could do." Then you will end up with the best deal rather than a

deal constructed about how much you can afford. We managed to haggle

our way to a �15,645 discount off ten cars. Plus a free tank of

petrol and car mats that one dealer threw in. We only telephoned! If we

had visited the showrooms, there may have been better deals on offer.

As this salesman, who had just spoken to his manager, told us.

you come in and see us, we will find the right bar for you. We can

probably get a bit better for you as well. My tip would be to play

hardball. If you say, "I'm ready to leave a deposit." The boss will

bust his chops to get you the best deal. I only get paid when you buy

a car. It is in my interests to get you the best deal I can.

So money to be saved on the phone, perhaps even better deals when you

go into the showroom. What do the car companies say,

Rani? Well Sophie, BMW along with all the

others, says their dealers are free to trade with their customers as

they wish. The company adds that it makes no money from finance deals.

Ford says they're also able to invest in the high customer service

standards it demands. Mercedes and Volkswagen say the models we

enquired about are about to be superseded, so greater discounts on

them were possible. Meanwhile, if you'd like to comment

on that, or any of today's stories, here's a reminder of how to do so.

For emails, the address is [email protected].

For texts, it's 88822 and start your message with the letters "WD".

And if you want to join the discussion on Twitter, our address

and hashtag are on your screens. Now, with around a third of adults

trying to slim at any one time, demand for weight loss products is

huge. That means big money for the drug companies, but also fortunes

for the criminals who put their own so-called diet pills onto the

market. As Louise Hulland - in the North West of England for us this

week - now reports. Over the last few days, we have seen some of the

vital work of Trading Standards officers first-hand. In addition to

all that, these Consumer Cops are concerned at protecting our health.

Meet Maria. She is one of the team responsible for investigating the

sale of dangerous and illegal medical products in St Helens.

These diet pills were seized during one of her most successful

operations. The product came into us in 2010. The consumer had seen

this product in the press. It had quite a lot of positive press in

the UK and in America. This was not the same one. It was a copy of the

one that had the good press. pills in question looked to be

CapsiPlex, a dieting drug that hit the shelves in 2010. The genuine

product was said to have a host of celebrity fans and was endorsed by

actresses and attracted a blaze of publicity, which the counterfeiters

took advantage of. I saw it in one of the newspapers. I thought they

were pretty good. I came across many websites which advertised it.

The one that I chose, it did look genuine. When they arrived, I was

excited. I couldn't wait to start taking them. It was going to be the

beginning of my new diet. design and the claims made on the

label of her pills were different to those of the genuine article.

But once she started taking them, her enthusiasm for her new tablets

waned. I was taking them for a couple of days. I started to get

stomach ache. I didn't put two and two together it was the tablet

until a few days later and I stopped taking the tablets and the

stomach ache subsided. At that point, she suspected there might be

a problem with the pills. As she works for the council, she passed

them over to Trading Standards to investigate. Our next step was to

send this to the public analyst to have it tested both on the

labelling and composition of the product. During this time, we took

a second test purchase from the website. This was also sent off to

the public analyst. While the products were being tested, we did

research into the website where the products had been bought.

testing took place over in Lancashire, supervised by Andrew

Smith. The labelling included 278 more calories, change your body,

change your life, clinically proven to burn up to 278 more calories.

The benefits included of the fat burner, free radical fighter,

energy and weight loss, helps improve metabolism and supports

endurance and performance. None of these claims are permitted by the

legislation as it currently is. illegal claims on the packets. But

what was actually inside? The two samples we were sent were alleged

to contain caffeine. We suspect that the capsule contained a

bulking agent and nothing else. Catherine's suspicions had been

confirmed. The pills were not the genuine article. They were

manufactured for a company calling itself Bodyscoop and trading online.

There is nothing in these capsules that would have the properties

claimed on the box and on the labelling. They wouldn't improve

metabolism. They wouldn't fight fat. Based on the analysis we did, I

can't imagine the contents of those pills were worth more than a few

pennies. I don't think they are value for money. 30 pills for �30.

Armed with this evidence, Maria and her team tried to contact the

seller. However, the director of the company failed to respond to

their requests. So they were left with only one option. The case

progressed to the Magistrates' Court in St Helens. At the first

hearing, the director didn't turn up so a warrant was issued for her

arrest and she was arrested down in Surrey and brought to the

Magistrates' Court in St Helens. Now, on the second hearing, she

pleaded not guilty. Now, what I wanted to prove was that she had

been supplying this product and how long she had been supplying this

product for. So I got records from both eBay and PayPal and she had

quite a number of accounts in her name. There was a minimum of

�15,000 worth of sales over a number of years selling this

product in both the UK and in Europe. Given the weight of the

evidence, the director changed her plea to guilty and was fined

�24,000 under the EU Regulations on Nutrition and Health Claims. This

case was the first prosecution in the country under this regulation.

So success for the team in removing fake diet pills from the market.

There are other more dangerous health products out there, too.

Coming up, we join the team in Salford as they go on the hunt for

unlicensed over the counter medicines. That's a fair quantity

of what looks to be illegal products on sale here in Salford.

It shows you that you can never let your guard down.

And you can see that report later. Now though, the big supermarkets

and the false offers and misleading deals we've become all too familiar

with. Last week the Office of Fair Trading said it had been

investigating, and announced that eight supermarkets have now agreed

to adopt a set of principles that will help ensure shoppers are given

fair and accurate information. But what exactly are those principles?

And how can we be sure the supermarkets will abide by them.

After all, it's not the first time they've been told to clean up their

act. It's exactly two years since the Office of Fair Trading first

voiced its concern about misleading price promotion offers. It gave

retailers a warning. Stop advertising them or risk

enforcement action. Did that stop them? No. 12 months later, I found

evidence of one misleading tactic known as price establishing. Here

is an example. A retailer sells a product at a certain price for a

long period of time but then raises it. Shortly afterwards, it drops it

back down to where it was before, then it can say that it has slashed

the cost. According to their most recent set of principles: "Prices

should never be artificially manipulated to advertise a later

discount." That is what some supermarkets have been doing. I

found this example in 2011. delicious Tesco fresh whole chicken.

Now with a meaty price cut. Take the supermarket's fresh chicken

which features in its ads. In January, customers could buy them

for �4 each. That remained the case throughout February, March, April,

May and June. In mid-July, Tesco raised the price to �5 each. But

then in September it went back to what it had been for most of the

year, Tesco labelled it a price drop. Are you concerned or

surprised by what we have found? think an average consumer would not

expect a price that had been consistent for many months suddenly

to rise by a pound to then revert back to the original price to be

described as a price drop. Office of Fair Trading also warned

the supermarkets about several other promotional tactics. Among

those bigger pack better value claims. On the truth of such claims,

the OFT's new principles couldn't Since they were first warned about

this two years ago, we have caught the big four doing it time after

time. In April 2011. Take this from Sainsbury's - you have guessed it,

it isn't the best value. In fact, it works out at �3.49 per kilogram.

More expensive than the smaller pack. ASDA are also at it. This big

box works out at 14p a sachet, that is dearer than the smaller box.

December 2011, I found 17 examples of bigger packs presented as better

value when they weren't. Five in Tesco, five in Sainsbury's, four in

ASDA and three in Morrisons. And just a few weeks ago, on this

programme. This is the better value because it says "big value" on it.

�2.32. Against �3.20. This is the value pack, apparently. That is

crazy. Confusing. So after the first warning had little or no

effect, the OFT is trying a new approach. It's persuaded all the

main supermarkets apart from ASDA to sign up to its set of pricing

principles. Last week the press hailed it as a new deal for

shoppers, an agreement that will ensure offers and promotional

claims will be fair, accurate and consistent. But this week, we went

shopping again and have a guess what we found.

Well, here's the answer. Multiple examples of bigger packs being

presented as "better value" when they're not. Two here from

Morrison's. These two from Sainsbury's. And these three from

Tesco. We also found three examples at ASDA, which - although it hasn't

signed up to the new OFT principles - is still bound by Consumer

Regulations which forbid misleading offers. Now, in a moment I'll be

talking to the OFT about its new agreement and these findings.

Before that, how do the supermarkets explain them?

All of them told us they're committed to fair and transparent

prices, and that value labels are often attached by the manufacturer.

Sainsbury's say they've already asked the suppliers of branded

goods to remove their better value messages, and say there will be a

transition period prior to the new packaging becoming fully available.

Tesco says they welcome the OFT's clarity on good practices and will

be speaking to the manufacturers about the issues raised.

As will Morrisons. Who say the Bigger Pack Better Value principle

is the toughest to implement because of the number of products,

many of which are on promotions. In the cases we identified this

week, they say the promotions were planned months ago and it will take

time for all the changes to be introduced. ASDA say honest

mistakes can sometimes happen. The claims of Best and Family Value on

different pack sizes mean the claims cannot always be justified.

Which frustrates them as much as their customers. They have raised

their concerns and continue to work with suppliers. They say they are

very much engaged with the OFT but whilst they are in favour of three

of the approaches, there is one approach that is meant to

discourage high low-pricing promotions and they are worried it

would encourage it. They are taking the time to consider the proposals.

They always focus, they say, on offering low prices. With me is a

spokesman from the Office of Fair Trading. You told supermarkets they

shouldn't be doing this two years ago. They still are. Why are they

going to listen now? We produced a report and on the back of that we

did a number of enforcement pieces. This year, we have talked to

supermarkets about some of their behaviours. It is a complex

business. They have changed thousands of prices each week.

did bring it to their attention two years ago, didn't you? It's two

years later and it is still happening? It is a complex business.

I discovered that there are 11 great seasons each year so defining

what is in season out season for grapes is not as straightforward as

you might think. We want to move on and develop the principles we

established two years ago more specifically for the retail sector

and that is what we have done this year working with supermarkets.

went this week, we found yet more of these misleading offers, Bigger

Pack Better value when they are not. Are the supermarkets going to be be

told you have to stop doing this? In our principles, we identified

positive things we think supermarkets should do and are good.

Those are better than the standard of the law. We identified some

things where the law is very clear that you shouldn't do them. For

those, we are expecting a speedy reduction in those incidents. I

can't promise you 0%, but we expect a significant reduction in those.

On the more positive principles like not advertising for longer

discount than the original price, the supermarkets are starting to

put that into their systems. It can take two to three months before it

comes out the other end. You can't expect a zero result in getting rid

of these offers? We go out in six months' time, which we will, and

find yet more misleading offers, what will you do? We have worked

very closely with Trading Standards who are the home authorities for

each supermarket to develop these principles, communicate with

supermarkets, look through their compliance policies, ask them to

make some changes. If we think there is still a problem next year,

we would consider enforcement action. What do you mean? Well, we

have a range of things we can do. We start with an informal

conversation. If we don't feel that is delivering change, that will be

our conclusion, then we can seek undertakings from firms where they

give us a written undertaken not to do things in the same way and if we

then aren't happy with that, we can go to court. If they refuse, we can

go to court, too. Trading Standards can prosecute for examples of

breaches of the law as well. Why do you think supermarkets have been

doing this? Are they making money out of consumers? Is it laziness?

Are they not spotting these misleading offers? There is a whole

range of things. What I was impressed with - they know there is

a trust issue building up here and they want to head that off. I think

there was a very constructive level of engagement that I found with the

supermarkets. They do want you and me to feel confident when we see an

offer that it is an offer. It could go the way of other industries

where people lose belief in what is being communicated. There is a

different mindset. Supermarkets need to regain customers' trust in

the shops. Thank you very much. Lots of you getting in touch about

the story on our new car prices. Mark says he visited several

showrooms to get the best deal. He ended up getting �2,000 off the

list price. Fantastic news! Jen did better when buying a higher-end car.

Her discount? �6,500. Remember, we are in the mail room all day today.

We are waiting for your messages so get in touch.

We're heading back to Salford now where Trading Standards officers

are trying to combat a growing problem, posing a potentially huge

public health risk. That's the import of unlicensed over-the-

counter medicines. Here's Louise again.

Yes, in recent years, the amounts of those medicines reaching our

shelves have increased. It is vital they are removed from the supply

chain as quickly as possible. Officers were told about illegally

labelled medicines being made available in one local retail

outlet. They swung into action and our cameras where with them. It is

the morning of the operation. They are heading out to inspect a small

grocery store in the heart of Salford. There may be illegal

medicinal products on sale. We are trying to find out what is on sale

in Salford and this is one of a series of visits we are making with

our partner agencies. If any illegal product is found, that will

be bagged and tagged and we will remove it from the property. To

date, we have visited 28 premises across Salford and in five of those,

we did find illegal medicinal products on sale which have been

seized. 750 products were seized in total. A haul so far certainly

looks impressive and ranges from antibiotics to skin creams. We are

surprised at the variety and volume of products seized from such small

corner shops. What we have found in this particular case is a wide

range of medicinal products and they can be categorised into three

groups. Some of the products that we have seized are prescription-

only drugs. Others are products which can only be sold by a

pharmacist. And the others are normal types of medicines that you

can buy in shops, but the common feature with all these products

sold in Eastern European shops is they are not labelled in English.

They have not received a product licence. So they are not legal to

sell in the UK. The most concerning product that we seized was the skin

whitening cream which we found in an Afro-Caribbean shop. This

product is not legal to sell in the UK. It contravenes the Cosmetic

Products Safety Regulations. Back in the field, the team has been

joined by officers from the MHRA. Their knowledge of medical products

is essential to establish quickly and reliably which medicines are

legal and which are not. Trading Standards. Is the manager around?

Or the owner? Are you in charge at the moment? Yes. These two officers

are going to look at the stock, medicine stock which you have here.

The MHRA officers find a substantial number of products that

all the tell-tale signs of illegal medication. These officers have

identified some products which they think are illegal medicines so they

think they are either foreign labelled or medicines which

shouldn't be on sale here. It is not all about seizing the goods.

Much of the work involves education. I'm asking the owner to contact

Trading Standards for advice. We want to work with him to make sure

he is only purchasing stock which he can legally sell. Are we done?

Yeah? Excellent. Thank you. Some of the problems come in other

countries where you can buy prescription drugs routinely over

the counter. With the store cleared of the suspect products, Nigel

inspects the morning's haul. That's a fair quantity of what looks to be

illegal medicinal products on sale this morning in Salford. I would

have to say it is quite difficult to know what some of this stuff is.

Unless you can speak the language, we wouldn't know. To be on sale in

the UK, it has to be labelled in English. It shows you that you can

never let your guard down and the role of Trading Standards is to

protect the health of the consumer. This will help in that battle.

we saw you in that film. How is the investigation going? Since officers

seized these products, we have had the opportunity of interviewing all

the owners of the businesses. We have explained the legal

responsibilities in relation to the sale of medicines. We will continue

to monitor the situation. We have however identified a wholesaler of

these products and we will be visiting them in company with the

MHRA. What are the actual dangers of buying drugs like this? All of

these products come with Eastern European instructions on them.

There is no instructions in English so the danger there is that local

consumers would not know what would be a safe dose, there is no

information available to them on any allergic reactions or special

precautions. So it is not safe. What advice would you give people

who find foreign-labelled drugs like this in their area?

consumers who come across this type of product must report it to the

Trading Standards Department. you.

Louise Hulland reporting, and later we'll be bringing you up-to-date

with some of the other cases the Consumer Cops have been

investigating throughout the series. Now though, some news about one of

the UK's biggest gas and electricity suppliers.

NPower has been fined �60,000 and is to pay compensation to thousands

of customers after it breached regulations concerning marketing

calls. The telecoms regulator Ofcom found the company had generated

automatic calls when there was no one available to speak to those who

answered. It also made hundreds of calls where those on the receiving

end only heard a recorded marketing message. Ofcom says the breaches

occurred on eight days in February and March last year. NPower has

apologised, describing these as isolated incidents.

It says it's addressed the issues raised by Ofcom, and will send

shopping vouchers to more than 3,500 people who received the calls

by way of compensation. Right, only two-and-a-half weeks to

go, and if you haven't bought your Christmas presents yet, panic may

just be starting to descend. Buying gifts is fraught with problems -

from deliveries that don't arrive, to those that are damaged when you

open them, to the presents you want to return or exchange. But,

whatever your problem, we know Christmas shopping. It is a

minefield. From choosing what to buy to getting it delivered, there

is no end of things that can go wrong. We have some tips to make

sure you don't get caught out. Or get stuck with any unwanted

Christmas presents! First, you have ordered your present online but it

has not shown up. Go back to the company who you bought the goods

from. It is their responsibility until you have hated receipt of the

goods. You can -- have had receipt of the goods. You can cancel your

goods up to seven days after you take receipt of the goods. Certain

items aren't included such as CDs and DVDs. Or personalised items. So

what happens if you give a gift or receive one that is faulty? The

best thing to do is to take it back to the retailer or phone them. You

have only got a short period in which you can reject the item and

get a full refund. After that, you can ask for an exchange or repair,

or a part refund may be possible if the seller is not willing to do

either of those. In the first six months, after you get an item, the

onus is on the seller to prove it was of satisfactory quality. It is

six months from when the item was purchased. What do you do if you

get a gift that you are not that keen on? We are all used to

returning these goods so do you have a legal right to? Retailers

are only legally obliged to accept the return if the good is faulty,

"not fit for purpose" or wasn't as described.

Many retailers give you 28 days from date of purchase. What about

returning that unwanted Christmas present? The contract between the

seller and the person who bought the guide so they should take them

back. If you have a receipt, most stores will do an exchange, offer a

credit note or offer a full refund. If you are lucky, they might do one

or all of those if you have a label still on the item you are returning.

If you want to make sure something you are giving to someone else can

be returned, think about asking for a gift receipt when you are at the

till. Then slip it in with the gift before you wrap it up. One last

thing. If you receive a gift that was bought in a chain of shops from

another part of the country, their returns policy will usually allow

you to return it to any of their stores. Happy Christmas!

James Daley, Which's money expert there. And for more information on

your rights if you want to return a present to the shop, see our

website - bbc.co.uk/watchdog. Remember this? We have to go now.

You are under arrest! Mate, we've got you. You are under arrest on

suspicion of selling and Yes, this was the moment a police

and Trading Standards team brought down a suspected counterfeiting

ring at a car boot sale in the West Midlands. With seven arrests in

just one day, this operation led to the seizure of an estimated

�100,000 worth of counterfeit DVDS and non-duty paid tobacco.

managed to secure the maximum amount of stock we could. It was a

really good job. And one that was to get better. Because after we

broadcast that film four weeks ago, officers received a tip-off from a

viewer who claimed to know where stock was being kept. So, yesterday

the team executed a warrant to search the lock-up that had been

identified. And our cameras were We have searched all the containers

that are held within the storage unit looking for counterfeit goods.

We have identified a number of those units that are containing

counterfeit goods and we are in the process of opening those all up and

seizing any items that are subject to Trademark Act offences. We've

got large quantities of stuff as you can see. A small unit. Fake

headsets. Good quality Ugg boots. We found a large quantity of

clothing, some DVDs, that sort of things so it links to what we were

expecting to find. It is similar to what we found in the initial raid.

We have a SuperDry bag as well. That isn't going to be the genuine

article on the evidence of what else we have got available to show.

This is probably the biggest seizure that we will have been

involved with. It turns out it was a huge haul. Seven removal trucks

and four vans full of clothing, headphones and watches they believe

are counterfeit. Our Consumer Cops have told us that they reckon the

headphones alone could have a street value of �7 million to �8

million. That I had has resulted in six more lines of enquiry. And in

recent weeks there've also been developments on other stories

featuring the Consumer Cops. As legal proceedings may be pending

we can't say more. But we can bring you details of another case they've

been involved with, one that was first featured on Watchdog and

Rogue Traders in April last year. It concerned Jason Butcher from

Oaklands Tree Care, also known as Oaklands Tree Services - based in

Banbury. Not to be confused with any other company of a similar name.

This tree surgeon was a danger to himself and his customers. We

caught him falsely claiming that a tree was poisonous, in order to

convince our undercover actress to Butcher then went onto suggest we

needed more work - eventually charging �2,000 for a job worth

just �600. Something you'd think he'd be pleased about.

Or perhaps not. Mind you, he'll be even more unhappy now. Because,

after our film, and subsequent investigation by Trading Standards

officers in Oxfordshire, Butcher was arrested. Two weeks ago he was

found guilty of 14 offences, including fraud and theft, and

sentenced to 12 months in prison. So another rogue off the streets

thanks to our Consumer Cops. And now - out of the Mail Room - here's

Rani. We have had a big reaction to that supermarket story. A few of

you are a bit sceptical. Clive says he saw a prime example of it

yesterday. Carl says, "Every time Watchdog put supermarkets to the

test, they get away with it." Thanks, Rani. And that's all we