Episode 8 Watchdog Test House


Episode 8

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Transcript


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Take a look around your home.

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Can you be sure that every appliance is safe?

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Is everything a company tells you about a product true?

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And are you getting the best value for your money?

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With the help of the country's top experts, we're going to see

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what it takes to test the household products we use every day.

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We'll discover how they're pushed to their limits.

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We'll put the makers' claims on trial.

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And show you how to make your money go further.

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You'll find these products in any ordinary house.

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But this is no ordinary house.

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And no ordinary street.

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This is the Watchdog Test House.

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Hello. We're deep inside

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one of Britain's leading science centres.

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Here at the Building Research Establishment

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some of the products and materials

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that we use every day are put to the test.

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To make sure that they're safe, environmentally friendly

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and that they don't fall apart.

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Coming up on today's programme...

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It was thick, black smoke

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and there was flames coming out of the back of the machine.

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It's the appliance most likely to cause a fire when faulty.

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So how does the latest testing ensure washing machines are safe?

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Confused by all those kitchen roll claims?

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You see it's wettable, wringable, strong as bull!

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We put three big brands through their paces.

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And more cars, but fewer deaths.

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All thanks to this superhuman device - the crash-test dummy.

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Washing machines. Arguably the most essential item in the home.

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But also the most likely to cause a fire.

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There were more than 3,500 fires

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triggered by faulty domestic appliances last year

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and one in seven of them was caused by a washing machine.

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And if it does go up in flames, the consequences can be pretty scary.

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It was black smoke throughout the kitchen...and there was flames.

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I didn't even think there was that much that could go wrong with

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a washing machine.

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One Saturday morning, Debbie McFadden was doing the family's

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weekly wash when her machine developed a problem.

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I put the washing on.

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As I come down the stairs, I could smell burning.

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Like a rubber smell.

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Then I went into the kitchen, and the kitchen was full of smoke.

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So I've gone to the washing machine, unplugged it from the socket...

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Debbie then went out into the garden to hang out the wet washing.

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By unplugging the machine she thought she'd made it safe.

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But she was wrong.

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As I come back in, it was thick, black smoke

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and there was flames that was coming out of the back of the machine.

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And my first thought was just get it out the house.

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And as I pulled it out it was absolutely boiling.

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I burnt my fingertips and part of my hand.

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Debbie had no option but to get out of the house.

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By the time the fire brigade put out the flames,

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the damage had already been done.

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The kitchen floor was burnt.

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Obviously the washing machine was melted.

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The whole bottom part of the washing machine was totally welded.

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Debbie and her daughter Rachel, who was also in the house at the time,

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were unharmed.

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But it could have been so much worse.

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We were lucky because normally I would have put it on at night

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and gone to bed.

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Or I put it on and go shopping.

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Now, I don't have any of them on at all unless I'm downstairs.

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I wouldn't even go up and have a bath

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and leave the washing machine on.

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Debbie contacted the manufacturer,

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who immediately replaced the machine.

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They've since told us that the fire was a result of a fault with

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the heating element inside the machine which caused it to overheat.

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So what is it about a washing machine that makes it

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the appliance most likely to catch fire when faulty?

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Washing machines, like all mechanical items, can be

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a dangerous product.

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In washing machines we have a combination of mechanical

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action, electricity and water.

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And those three factors,

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if not controlled correctly, can possibly lead to a fire.

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Especially when some of the machines are very, very, low cost,

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which often means components may not be up to the standard

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we would particularly like.

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But, of course, it's also one of the most common appliances.

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And with millions of machines in homes across the UK,

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and fewer than 600 reported fires last year caused by faults,

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the chances of this happening to you are actually pretty rare.

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That's not to say a washing machine can't develop other problems.

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They can flood. Or even explode. So the challenge for manufacturers

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is to reduce these risks whilst keeping machines affordable.

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And how do they do that? With thorough testing.

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Later we'll be heading to the UK National Standards Body to

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witness just how rigorously washing machines are put

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through their paces before they come on to the market.

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Now, any idea what "duralock" is?

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How about "unique pocket technology"? No?

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Well, it's all to do with this, the humble kitchen roll.

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They're just some of the confusing words companies use to

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encourage you to buy their brand.

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But is there any difference between their product

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and the cheapest one on the market which makes no such claims?

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Time to put them to the test.

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Yes, Sophie, the trusty kitchen towel.

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From spillages and food prep, to cleaning windows

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and scrubbing carpets, it's long been a household essential.

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'Thirst Pockets are super-absorbent.

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'They have exceptional pocket technology

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'and each sheet rapidly absorbs spills and locks in moisture.'

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Exceptional pocket technology? Sounds impressive!

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But I'm not sure I quite understand it.

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Any more than I understand this.

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'You see it's wettable, wringable, strong as bull!'

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So, with so many manufacturers now making bold claims, how do you

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decide which one to buy?

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Value for money would be the first priority.

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Quality. I suppose. Durability and price.

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Absorbency?

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One that doesn't fall apart when I use it.

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Not a lot to ask, is it?

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Time to cut through the advertising jargon to find out exactly

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what it is you're getting for your money.

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We've chosen the three kitchen rolls we could

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find in the supermarket that make the strongest claims.

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Those are...

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The Thirst Pockets Super Absorbent, which claims to have

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"unique pocket technology" and the power of an elephant

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in just one sheet, and costs 1½ pence per towel.

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Plenty Original.

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At 1.9 pence per sheet, this claims to come with "duralock",

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which they say enables you to "rinse and re-use".

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And ASDA's own brand, Shades Power Towels.

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This costs 1.6 pence per sheet and boasts that they are even

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stronger than the leading brand, which is Plenty.

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Our fourth roll is the cheapest we could find.

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At just half a penny per sheet,

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this one makes absolutely no claims whatsoever.

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Got all that? Good. Let's start testing.

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We've come to Surrey Quays shopping centre in east London.

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Which kitchen towel do the public prefer?

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Starting with the touch test.

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-It's definitely this one.

-This one's quite rough.

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That feels OK.

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We asked 20 people to rate each roll on how they thought it felt.

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One rated the basic product as the best.

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Four voted Thirst Pockets as their favourite.

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Five voted for Plenty.

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But top of the touch test with 10 out of 20 votes was ASDA Shades.

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I didn't see that coming.

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On to our next challenge - absorbency and durability.

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For this test, we set up a table with four different lanes.

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In each lane we pour an equal amount of blue water.

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Our 20 testers then use one sheet of each roll to wipe up each spill

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and vote on which product they felt did the best job.

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And to make sure the test is fair,

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they each have ten seconds to wipe up the water spill.

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Come on, put some elbow grease into it.

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Definitely not that one.

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That's not bad.

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-A?

-It's B.

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Surprisingly, A.

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I'd buy the D.

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-It's A.

-D was the best.

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Good news for ASDA fans - their brand has come top again.

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Really?

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Really? Wow.

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In second place was Plenty, in third was Thirst Pockets,

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and in last place was the cheapest roll that made no claims.

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So the people have spoken. And if you haven't got it by now,

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across all our tests the kitchen towel they felt performed

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the best overall - drum roll please -

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ASDA Shades Power Towels!

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Out of the 20 people we asked, ASDA Shades got 11 votes.

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Plenty Original got five votes,

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and Thirst Pockets got four votes.

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As for the cheapest brand - the one with no claims - it scored

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a big fat zero.

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But that's just public opinion - what about a more scientific one?

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We're heading to the lab, where Kate Leach, an expert in paper science,

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will be putting the four towels through their paces.

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It'll be interesting to see what the results of this are,

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because to be honest,

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even I don't know how they're going to fare against each other.

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She's excited, I'm excited, I hope you are.

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Join us later to find out the results.

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Most products that we use every day are constantly being improved

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and made safer as a result of testing.

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And the motor industry has made great strides.

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In fact there's one figure who's done more for human safety

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than even Lynn Faulds Wood.

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The crash-test dummy.

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-LYNN FAULDS WOOD ON TV:

-'Welcome to Watchdog. In tonight's programme,

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'all these people have written to us...'

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MUSIC: "Blue Danube Waltz" Johann Strauss

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The crash-test dummy.

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A superhuman feat of engineering that's been saving lives

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for 65 years.

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It's helped researchers predict how much force can hit the human body

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in an accident.

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It's helped car manufacturers to do exhaustive testing

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and it's helped us to be much, much safer in our cars today.

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Just take a look at this footage.

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A head-on collision between a classic American car

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from the '50s and a modern vehicle.

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If these had been people without seat belts

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and airbags, the driver of the classic car would have died.

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But with the benefit of decades of crash-test research,

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the driver of the modern car could have walked away.

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'Over now to New Mexico.'

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In the early days of research,

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manufacturers thought there was little they could do

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to protect people in a crash.

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Research was mainly done by the military

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and volunteers, like US Air Force Colonel John Stapp.

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Here he is, test running a rocket-powered sled designed

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to simulate the forces hitting the body in a crash.

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'At 421mph, the sled speeds along the track.

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'The jolt of starting off is equal to driving into a brick wall

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'at 120mph.'

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Despite his extreme bravery, there is of course only so far you can

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take testing when experimenting with real human volunteers.

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ROCK 'N' ROLL MUSIC

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But then there was a breakthrough in the form of Sierra Sam.

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Made of rubber and steel and modelled on an average pilot,

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Sam was built for the US Air Force to test ejection seats,

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helmets and harnesses.

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But the car industry soon adopted him as the first crash-test dummy.

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His role was to show where a body would travel

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and what it might hit in a crash.

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Your chance of survival, if you're ejected from a moving vehicle

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during the accident, is very slight.

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At this stage, they weren't necessarily

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looking at the likelihood or level of injuries or level of injuries...

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It was all about the space around drivers -

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whether they'd stay in it and how it would collapse around them.

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So it was thanks to Sam that cars began to be designed with

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reinforced areas around occupants

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and crumple zones designed to absorb the force of the crash.

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But there was only so much

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they could learn from what was essentially a lump of rubber.

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As cars became more affordable and road deaths increased,

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it was clear a new solution was needed to improve survival chances.

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MUSIC: "Be My Baby" The Ronettes

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That came in the form of dummies with articulated joints

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that could sit behind the wheel like a human.

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For the first time, they were wired with scientific instruments.

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This allowed manufacturers to study the impact of a crash

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on the body itself and led to perhaps the greatest

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advance in car safety, the three-point seat belt.

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Although it wasn't made compulsory here until 1981,

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it's estimated this single invention may have saved 60,000 lives.

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But if more progress was going to be made, car makers had to

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agree on one dummy that could be used across the industry.

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So wherever the test will be carried out, you know

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the dummy is going to perform in exactly the same way,

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so that we're all testing to the same level.

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MUSIC: "Heart Of Glass" Blondie

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It wasn't until 1971, that car makers agreed the Hybrid model

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would become the standard dummy.

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It was tweaked and improved until 1977, the year it became Hybrid III.

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Reliable crash after crash,

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it remains the dummy of choice around the world to this day.

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We can remove the back of the head off...

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Although the Hybrid III is not actually human -

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the advanced scientific devices in its head...

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..that is where we have our accelerometers...

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to assess the injury level for head impacts.

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..chest and even its thighs can provide manufacturers with

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detailed information as to what would happen to your organs

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and bones on impact, so they were able to come up with ever

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more sophisticated ways of protecting them in a crash.

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MUSIC: "Blue Monday" New Order

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The work of Hybrid III led to the development of airbags

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in the '80s and '90s.

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And by now, he had a family - a smaller wife and children.

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Other dummies came along to test specific types of collision.

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The side-impact dummy led to side impact air bags.

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And researchers studying whiplash

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use the biofidelic, rear-impact dummy.

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Dummies have even been used to test safety on trains.

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But they don't come cheap,

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with today's standard dummy costing £100,000.

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It's fair to say the crash-test dummy has been the most

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extraordinary success story.

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In 1960, over 50 years ago,

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nearly 7,000 people died on our roads.

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By 2012, although we've got ten times the number of cars out

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there, deaths were down by almost three-quarters.

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That's not at all bad for a dummy.

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Portable radios, remote controls, torches - they all need batteries.

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But which type should you buy? Lithium or alkaline?

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Rechargeable or disposable?

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Brand or non-branded? It's hard to know.

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So what do the tests show to be good value for money?

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Richard Headland from Which is here.

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We've got some battery-powered items in front of us.

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When you look at the array of batteries on offer now, it can be

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quite baffling, and the price difference can be quite big.

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Absolutely.

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There's a massive difference between cheap and expensive batteries,

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between disposable and rechargeable batteries.

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But even if you're just looking at disposables,

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there's two main types to choose from. Alkaline,

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which tend to be cheaper, and lithium batteries which are more

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expensive that have come out in recent years.

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What is the difference between lithium and alkaline batteries?

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Lithium batteries are ideal

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if you have a flash in your digital camera that uses a lot of power.

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A lithium battery will last longer in that scenario.

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But for these kind of items, which are relatively low or medium

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drain, you'll be fine using alkaline batteries.

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There are some very well known brands out there.

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Compared to the non-brands, how do they stand up?

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We tend to find that the big brands perform

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best in our tests for absolute longevity of life.

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But the non-brand batteries are very good value

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when you look at them in terms of how much you pay per hour.

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You may have to change them more frequently than you do with the big

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brands, but they're still pretty good in terms of overall battery life.

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What about rechargeable batteries? Is that worth it?

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Rechargeables are worth it

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if you have lots of battery-powered things in your home.

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Kids' toys use a lot of batteries.

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So in our tests we found that

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if you bought four rechargeable AA batteries, plus a charger,

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and you charge them 100 times, that would cost about £90,

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whereas if you bought 400 AA batteries, disposable ones,

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that's going to cost you at least £170.

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So quite a big difference.

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Richard, thank you.

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Back now to our kitchen rolls and those confusing claims.

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Earlier we saw 10 out of 20 members of the public rate this

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product, ASDA Shades, the best when it came to strength and absorbency.

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But were they right?

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To find out we're taking our paper towels to the lab.

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First a quick reminder of our four contenders.

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The Thirst Pocket Super Absorbent at 1½ pence per towel.

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Plenty Original. They cost 1.9p per sheet.

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And of course that ASDA Shades Power Towels.

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They cost 1.6 pence per sheet.

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We're also comparing those to a very basic towel - the cheapest

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we could find - at just half a penny a sheet.

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This one makes absolutely NO claims.

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ASDA Shades might have won over the public.

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But how will they all perform in the lab?

0:18:590:19:01

The two main things they tend to brag about

0:19:040:19:05

in their advertising is the strength and absorbency.

0:19:050:19:09

So it makes sense that we should test them for ourselves.

0:19:090:19:11

Good idea. Let's get to it.

0:19:110:19:14

Kate starts by cutting each sheet into strips of equal width

0:19:140:19:17

and equal length.

0:19:170:19:18

First up, it's the strength test.

0:19:180:19:21

It'll be interesting to see what the results of this test are because, to

0:19:210:19:25

be honest, even I don't know how they'll fare against each other.

0:19:250:19:29

Kate doesn't want to make it too easy, so she wets the strips first.

0:19:290:19:34

She then hangs them from this bar with crocodile clips and attaches

0:19:340:19:37

plastic cups which she will load up with an equal number marbles.

0:19:370:19:41

The last one to break is the winner.

0:19:410:19:43

It does emulate quite nicely the tensile tests

0:19:440:19:47

they would actually do in industry to check how strong these

0:19:470:19:51

products were from a quality control perspective.

0:19:510:19:54

So here come the marbles!

0:19:550:19:57

OK, I'll count the marbles out

0:19:570:19:58

and I'm going to start by putting five in each one to start off with.

0:19:580:20:02

Because these things can be quite strong.

0:20:070:20:10

The first to go is our cheapest product,

0:20:100:20:12

the one which makes no claims.

0:20:120:20:14

-It breaks after just five marbles.

-Oh!

0:20:140:20:17

Next, it's Thirst Pockets.

0:20:170:20:20

It survives 20 marbles. But ASDA Shades Power isn't far behind.

0:20:200:20:26

Despite claiming to be stronger than the leading brand -

0:20:260:20:29

Plenty - it falls after 23 marbles.

0:20:290:20:31

And in fact Plenty Original is our strength test winner,

0:20:310:20:35

holding on in there with an impressive 32 marbles.

0:20:350:20:39

So the best one we found was the Plenty Original,

0:20:390:20:43

the next one was the ASDA one, not the Thirst Pockets.

0:20:430:20:47

The Thirst Pockets was closely behind,

0:20:470:20:49

and bottom of the pack was the basic range,

0:20:490:20:51

which is what we'd kind of expect, I'd have thought.

0:20:510:20:54

Time now for the absorbency test.

0:20:560:20:58

How much cranberry juice can each of the kitchen rolls soak up.

0:20:580:21:01

And how quickly?

0:21:010:21:03

We're going to look a rate and capacity of absorbency.

0:21:030:21:06

These are terms that we use in the trade, and all they mean

0:21:060:21:09

is the speed at which we can suck up the liquid that we're trying

0:21:090:21:12

to mop up, and the total quantity that can be sucked up altogether.

0:21:120:21:17

In other words - which towel sucks up the most

0:21:170:21:19

liquid at the fastest speed?

0:21:190:21:21

-And they're off.

-They're all very evenly matched in terms of rate.

0:21:220:21:27

And capacity, we're looking at the Plenty

0:21:270:21:32

and the ASDA premium being pretty much neck and neck.

0:21:320:21:35

Followed by the basic brand.

0:21:350:21:38

And then Thirst Pockets is just marginally behind.

0:21:380:21:42

So the winner?

0:21:420:21:44

The market leader again - the Plenty Original which sucked up

0:21:440:21:47

the MOST liquid, closely followed by the ASDA Shades Power Towels -

0:21:470:21:51

the people's favourite - or at least the 20 we asked.

0:21:510:21:55

But the surprising result here is that the cheapest paper towel -

0:21:550:21:58

the one which makes no claims - didn't come last in our test.

0:21:580:22:02

That honour went to Thirst Pockets who,

0:22:020:22:04

despite boasting of the power of an elephant in one sheet,

0:22:040:22:06

sucked up the least liquid. You could call that the elephant in the room.

0:22:060:22:11

So the one we found that was the least,

0:22:110:22:13

had the least capacity and the slowest rate of absorbency,

0:22:130:22:16

was actually the Thirst Pockets -

0:22:160:22:19

which is the product which brands itself on being able to shlurp up

0:22:190:22:24

all the spills we have at home, which is quite surprising really.

0:22:240:22:28

The makers of Thirst Pockets told us they aim to provide

0:22:280:22:31

performance AND value for money, and that in their own extensive

0:22:310:22:35

testing, their product performed above other economy ranges.

0:22:350:22:39

They add the brand has recently been taken over by a new

0:22:390:22:41

manufacturer, who will be investing to improve the product further.

0:22:410:22:45

So come on, Kate, don't keep us in suspense.

0:22:450:22:48

Across all our tests, how did each of the rolls do?

0:22:480:22:51

We sawn that the Plenty was slightly better than the others.

0:22:510:22:55

Closely followed, really, by the ASDA premium brand,

0:22:550:22:59

there really wasn't much in it in most of the tests we did.

0:22:590:23:02

The Thirst Pockets were definitely third

0:23:020:23:04

and in some cases actually fourth.

0:23:040:23:06

The basic range was by far the weakest

0:23:060:23:09

but had quite good absorbency rate and capacity

0:23:090:23:12

which as consumers we tend to care about quite a lot.

0:23:120:23:15

But then if we factor in the price of these things,

0:23:150:23:18

the basics is so much cheaper than the rest

0:23:180:23:21

that really it doesn't really justify the difference

0:23:210:23:25

in strength and capacity there is

0:23:250:23:27

between that one and the premium brands or the branded brands.

0:23:270:23:31

Back now to washing machines -

0:23:360:23:37

The appliance most likely to cause a fire when faulty.

0:23:370:23:42

It makes the testing a washing machine goes through

0:23:420:23:45

before it comes onto the market all the more important.

0:23:450:23:48

So how high are the standards?

0:23:480:23:51

And how strict are the safety tests?

0:23:510:23:53

Well, this is the place to find out.

0:23:530:23:56

The British Standards Institution.

0:23:560:23:58

It's not just one of the country's leading independent testing

0:23:580:24:01

facilities, it's also responsible for the national safety standards.

0:24:010:24:05

Although the manufacturers of washings machines

0:24:050:24:08

don't HAVE to meet the standards, nearly all do, as a way of ensuring

0:24:080:24:12

their products comply with safety laws.

0:24:120:24:14

Now it's fair to say testing a washing machine

0:24:140:24:17

to British Standards takes some time.

0:24:170:24:20

Testing a washing machine comprises some 31 different series of tests.

0:24:200:24:24

Typically a full set of tests would take us two to three weeks.

0:24:240:24:27

So today we've asked Graham to take us through the highlights

0:24:270:24:31

on a typical mid-range product currently on the market.

0:24:310:24:35

First we're going to need some laundry -

0:24:370:24:39

and if we're talking British Standards,

0:24:390:24:42

you can't just use any old washing.

0:24:420:24:43

What we have here is the standard test cloth.

0:24:440:24:48

So it's a very specific dry textile material.

0:24:480:24:51

What we have here is 8kg of it,

0:24:510:24:53

which is the maximum load for the machine we're looking at today.

0:24:530:24:57

Graham's team then rig the machine up

0:24:570:24:59

with a whole host of electronic sensors,

0:24:590:25:01

they turn on the machine on and wait to see what happens.

0:25:010:25:05

We monitor lots and lots of different temperatures -

0:25:050:25:08

of motors, of insulation, of switches, of safety components.

0:25:080:25:11

And we check that none of those components

0:25:110:25:13

exceed their permitted maximum temperature.

0:25:130:25:16

They monitor the machine over three wash cycles

0:25:160:25:19

whilst checking for any signs that the parts are overheating.

0:25:190:25:23

So far, so good, but time to take it up a notch.

0:25:230:25:26

It's the electrics next, and the machine is about to be

0:25:260:25:29

subjected to a short, sharp shock.

0:25:290:25:32

For 60 seconds, 1,000 volts is pumped through the machine -

0:25:330:25:37

four times the normal mains supply.

0:25:370:25:39

Will it survive without any of the wires or insulation failing?

0:25:390:25:44

Of course it does.

0:25:440:25:45

Next up, that all-important test -

0:25:450:25:47

whether the machine can withstand fire.

0:25:470:25:50

This is what we call a glow-wire test.

0:25:500:25:52

It's a test we apply to non-metallic materials

0:25:520:25:55

which are likely to be exposed to abnormal heat or flame.

0:25:550:25:58

Graham and his team take a square piece of plastic

0:25:580:26:02

from the washing machine and attach it to the glow rig.

0:26:020:26:04

The whole point of it is if you have a bad connection

0:26:040:26:07

or electrical fault, the plastic doesn't deteriorate or spread fire

0:26:070:26:11

that which actually generate into a bigger fire in your kitchen.

0:26:110:26:15

If the material burns, it's only allowed to burn for 30 seconds.

0:26:150:26:18

It has to self-extinguish.

0:26:180:26:20

If it doesn't burn at all, that's a pass.

0:26:200:26:22

Again, this typical mid-range machine passes the test.

0:26:230:26:26

So far, we've seen a snapshot of the electrical

0:26:260:26:29

and heat tests carried out.

0:26:290:26:31

But what about the mechanics?

0:26:310:26:32

Graham's turning his attention to the door.

0:26:320:26:34

In the past when these types of machines were first invented

0:26:350:26:38

they didn't have door locks and interlocks

0:26:380:26:40

and there were instances where children climbed inside

0:26:400:26:43

tumble dryers and washing machines and harmed themselves.

0:26:430:26:46

So in response, the industry's improved standards.

0:26:460:26:48

So the test here is to see whether you could accidentally open

0:26:480:26:50

the door using reasonable force when it's supposed to be locked.

0:26:500:26:54

The team first measure the force to open the door normally.

0:26:550:26:58

Then they multiply that by ten, to a maximum of 50 newtons,

0:26:580:27:02

to make absolutely certain the door can't be opened

0:27:020:27:05

when the lock is engaged.

0:27:050:27:07

It's really quite important that when the machine's

0:27:070:27:10

full of hot water and spinning, it shouldn't be opened accidentally.

0:27:100:27:13

Despite all this testing, just like any appliance,

0:27:140:27:17

things can still go wrong. So the testers need to plan for this too.

0:27:170:27:22

It's something they call "abnormal operation".

0:27:220:27:24

So for this test, they flood the machine.

0:27:240:27:27

The test we're doing here is an overflow test.

0:27:280:27:31

We've actually broken the valve which normally controls

0:27:310:27:34

the water coming into the machine - we've physically broken it.

0:27:340:27:37

That means when we try to fill the machine up, it will carry on,

0:27:370:27:39

it won't ever stop. And we suspect it will overflow.

0:27:390:27:42

We don't know what will happen yet.

0:27:420:27:43

But what we're checking is that the water doesn't overflow

0:27:430:27:46

to a point where it gets onto any electrical parts,

0:27:460:27:49

and could present an electrical hazard.

0:27:490:27:51

In other words, if the machine fails, it must fail safely.

0:27:510:27:55

So how will ours perform?

0:27:550:27:57

It starts to fill up as expected.

0:27:570:27:59

Only after a couple of minutes, it stops.

0:27:590:28:02

It turns out this is a very clever machine.

0:28:020:28:05

So it's trying to avoid flooding your house by draining itself.

0:28:050:28:08

This is going very well.

0:28:080:28:09

It's an excellent result. This is fine. It's a good pass.

0:28:090:28:13

Our machine has survived high voltages, extreme heat

0:28:130:28:16

and even flooding.

0:28:160:28:18

It's passed with flying colours. That's not always the case, though.

0:28:180:28:22

The majority of the products submitted to us

0:28:220:28:24

don't pass first time.

0:28:240:28:25

So we test products, we find the faults,

0:28:250:28:27

the manufacturers fix them, we test them again,

0:28:270:28:29

until the end they reach a conclusion where the product

0:28:290:28:32

actually passes the entire standard.

0:28:320:28:34

If you want more information on the safety

0:28:370:28:39

of products in your home, you can go to our website.

0:28:390:28:42

That's all for today. Thanks for watching.

0:28:470:28:50

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