The consumer series takes a look at the eco-friendly car component that is leaving drivers with huge bills, and squalid conditions at a popular holiday destination.
Browse content similar to Episode 7. Check below for episodes and series from the same categories and more!
In the last year or so, as to the complaints we see about packaged
accounts relate to people who tell us they didn't even know they had
this kind of account. Or they were signed up to it without
understanding it. What most people do understand it is the cost. Of
the average annual fee has gone from �127 in 2006, up to 187 pound
now and then there are the benefits themselves. Research shows nearly a
third of customers they surveyed don't use any of them up and some
like insurance and breakdown cover can be bought cheaper elsewhere,
but the most serious complaint concerns the way some of these
accounts were sold in the first place. Where we see problems and
upheld complaints, it's usually because the information given to
the consumer up front has not been clear enough. Maureen and Peter
visited their local HSBC branch to tidy up their finances. They were
enticed by the offer of a packaged account which came with a range of
supposed insurance benefits. young lady went through all our
outgoings with us. The life policies we were paying was costing
us just under �60 a month, and she thought was quite a lot of money.
And then she said, had we heard about this new Advanced account?
She told us we would get �3,000 on death each, and the amount was
�12.95 a month. I thought we were very lucky that date. We cancelled
our other policy, and cancelled our other life policies. And were very
happy. We thought things were going to be a lot easier. Months later,
as they were preparing to on holiday, they checked the small
print of their new account and were shocked to find the insurance
policies only covered customers aged up to 70. As they were in
their mid-Seventies, they had no trouble and virtually no life
insurance. I put my hand up, we didn't go through the documents
that day. Unfortunately, we are of an age, when the bank tells you
something, you believe them. I had never for one minute suspected they
would do this. They would give us an account. It was no good to us.
Although their complaint happened, the bank said they were at fault
for not reading the terms and conditions before signing up, so
the couple were left and insured and it proved to be a critical
moment in their lives. -- An insured. Since this has happened, I
have been diagnosed with a cancerous growth. Obviously, nobody
is going to touch me with insurance when you have been diagnosed with
cancer. Whether the HSBC agree or not, it is their fault. We gave up
our cover because we were offered cover by them with a new account.
It is an unbelievably scary time, especially now with my illness.
It's a shocking story. Yes, but there is a happy ending because
HSBC have now admitted making an error. It says it appears they were
told they could qualify for all the benefits that came with their
account when they couldn't, so they have been refunded in full, plus
extra as an apology. We have got a result. They have accepted the
offer and said they are happy and relieved. OK, that's one couples
sorted, but what about all the others paying for packaged
accounts? Should they ditch them? Martyn Lewis has been putting some
of the most popular ones to the test. Mobile-phone insurance,
identity theft cover, three music downloads, Will Writing Services,
airport lounge access, the list of added extras to seduce us into fee-
paying bank accounts is seemingly endless. No wonder they have been
able to flog so many of them to us. Are packaged account customers
winners or losers? I have come to this north London high-street to
set up my watchdog bank account clinic. My aim is to track down
package account holders and challenge their assumptions to see
if they would be better off back with their old free current
accounts. Wright, who was first? Anthony. He pays �12 a month for
his package account for the accounting. It gives you annual
family worldwide travel insurance. I don't really use it. Do you have
a car? Breakdown cover with Green Flag? Did you know that?
Mobile-phone insurance? Do I have that? You need to register your
mobile phone. But you have not registered it? No. You're paying
for the birth of. What I would suggest to you is whether it's
worth all that money. No. I believe that there are millions of others
just like Anthony. They have been sold benefits would sound good and
they don't need them, don't use them and don't want them, and it's
a waste of money. Do you drive? It's irrelevant. My breakdown cover
up. Their often less expensive ways to do it, anyway. You're a pain 96p
will mobile-phone insurance. Could you could cheaper elsewhere? -- you
are paying a �96 a year. All we have to pay his 86p a month. They
didn't mention to you they offer lots of other accounts. For some,
once they have got packaged accounts, switching would be a
mistake. I have a large overdraft. For the size of the but so if you
have got up to that limit, I think you're in the right area. And we
found some who do make use of the benefits. You have annual cover you
use and mobile-phone insurance that you use and Green Flag. It would
have to be substantially cheaper elsewhere. Many add that bank
customers need to look at their monthly fees. Airport access to,
how many times a be used it? A not at all. If the added extras are
worth the money, life cover or work through �1,000? Trouble planning
and safety? I don't know what that is. You have a, report. A bouquet.
You are paying �8 a month. The cost is �96 to you. IAD their
persistence. It has a very limited value of. Some coloured cards give
it free. Music downloads, a film at a rental, mobile-phone insurance.
Yes. Are you getting a good deal for �96 for the mobile-phone
insurance? That's all you're getting for your money. Martin,
sadly, not in its amazing shirt. I'm in blue velvet for you. What
more do you want? A lot of benefits but why are so many worthless?
People really go in and ask for these accounts. They get called up
on the telephone. You have got to multiply it by 12 and think of the
annual cost. It's not a bank account but a package of insurance
products you are buying. Does the person on the phone get a cat?
but if you're paying �20 a month, for annual worldwide family travel
insurance, but you don't go out of Europe, you could get one for �25.
If you're at 78, and can't get cheap travel insurance, then it can
be good. What about life assurance offered to allow a couple? It did a
good policy to get for older people. For younger people, it's meant to
cover 10 times your salary. �3,000 would not cover the average funeral.
You would need another one on top. Is it difficult to change banks?
they will let you drop down to free, unless you have a big overdraft.
Look at the best free accounts out there. Nationwide gives you a good
account. Halifax will pay you 5p a month on other accounts. There are
good free deals out there. Chris. The major banks say their accounts
harbour a few customer complaints and they advise customers of
changes to prices to ensure they understand all aspects of their
kind before signing up and are regularly remind them of the
benefits. If you would like to comment on this, you can e-mail us.
You can also send us a text message. If you want to follow as on
Coming up, a scramble for those tickets for one direction continues.
How does the website explain prices like this. Needs the new guests at
pontoons. Their sheets are not exactly Snow White. We have come up
with some great names for those talks, but dodgy were already taken
because they are starring in tonight rogue traders which may
once again enraged the many up standing men and women who strive
to give excellent service at a fair price. We really have not got it in
for them. In fact, tonight, we want you to do it up for the great
Yes, believe it or not, we have always had a special bond with
those who ply their trades honestly day after day. We're all on the
same side, you see. We want to force the rogue trader's into
cleaning up their act for the they want the rotten apples to be
chucked out of the barrel. We see evidence of these shared values
every time we pull up next to a white van. Hi, guys. Almost every
time. Can you believe it? He's dodgy, you can tell by the eyes.
The point remains to be said for sub we are there for the customer
and a decent honest tradesmen and those who criticise us would do
well to remind us of that. It looks like you got a chip on your
shoulder. Really? Yes. Let's go. Sadly, there's no shortage of
dishonest companies to focus on. Take tonight's. Not to be confused
with other companies. By Our based in Kent of of of their offer and no
There's a guy appeared with a great big bag. He went up to the shower.
Turned it on. He said my thermostat had gone up. I said, I know that.
He said, I can't get a part now, it's too late for that and he went.
He later called Carol to say the part was obsolete. Basically, it is
typical to work out what the �78 was for. Yes. Thank you so much.
Feel free to close the door if you Carol Leatherby does not live in a
shower, anymore than Yoko lives in a kitchen. We thought we would
bring them together. Any way, when Yoko asked to fix a tap, they asked
for her credit card details. So they could deduct money later, you
may think, but then she found money debited from the card, before they
completeed the job. It is like they decided how much you were to pay
and made the job fit that? Exactly. How did they know what to charge?
don't know. They did, �360, a massive overcharge and a figure
strangely similar are to the estimate pending on her account.
How did you feel after that? I was set up.
Set up? This sounds like a great opportunity to do one of our stings.
You're right, but you don't know everything. You know what? What?
We've stung this lot before. Really? We called a subcontractor
out to a house in Epsom. It is in here.
Simple electrical fault, a loose connection in a plug socket. Easy
to fix, �100 tops. How much did they charge us, then?
�100, but once the workman took the cash, A Class debited the card, so
then we ended up paying them twice. So they charge us twice, we sting
them...? Oh, twice! So, we get a new house, this time in Ealing, and
we set a new fault, this time, a loose connection in the socket
switch. We put a call to A Class, who put their man, Lewis Barker on
the case. So what is the issue? issue is that every time it is on.
It works for a bit then cuts out. Leave it with me.
OK, we will. We'll leave you to remove the
switch cover, a promising start... Then we'll leave you to fiddle with
your phone. A bit of texting going on... Oh, we
all do that, don't we?! But... I wouldn't do this... He's touched
the connection, it has sparked and it has given him a start.
It would do, it is a live switch, as Lewis should know, what with him
being an electrician. He says he needs to fetch a part. It may take
a while. As he is being paid by the hour, time is money.
I'll be as quick as I can. minutes later he returns with a new
switch. How did you get on? Alright.
Great, now he has to fix it with a bit of jiggery, and some pokery.
Oops, that looks like harikari. That there is an earth cable he has
pulled out. We may need that. Lewis, don't take it away! He's making a
real job of this. Electrical masterclass over, Lewis
says goodbye. He has taken a total of 1775 hours n for are a job most
electricians would take 55 minutes. So what did we get for all of that
time and money? He has not earthed the box. This was already efforted
before he turned up. It -- that was already earthed before he broke it.
That means that the back of the switch could become live, therefore
dangerous should a fault occur in the cooker. Cheers, Lewis, you are
in a class of your own. Or he would be if we had not gone and found
someone just as bad. Yes, meet the electrician who came to fix our
lights. That is all live, he is still
pulling at it. He somehow survived. Keep watching
it will make your hair stand on end. We had an unbelievable response to
last week's story about the One Direction Tour. Seats for all dates
were made available on line 12 days ago, but thousands of fans who had
waited said that within hours the tickets were sold out. Then they
arrived later on Get Me In. Now, one of the main selling agencies
also owns Get Me In, and there is a re-sale fee.
There are still secondary sale sites. This week we saw a �30
ticket advertised for an incredible �2,139. You can also get Coldplay
tickets on Here There, for �2,20. With me is Ed Parkinson, the UK
head of viagogo. Thank you for coming in, Ed Parkinson. If those
tickets for more than �2,000 get sold, what is your cut? Well, first
of all it is important not to be distracted by chancers posting
tickets up... Answer the question, what is your cut? We get 25%.
So, on the � 2,000, there is �500. But no-one is buying the tickets.
We are a marketplace. Sellers post the tickets for any price. The
tickets on average, they sell for the face value and below. There are
people that try their luck and sell them for high prices but they do
not sell at them. Why not put a cap on the amount you
let people put their ticks on sale for? There had been proposals for
that, but they are flawed. You could impose a cap on legitimate
resale services like viagogo, but not imposing a cap on the guy in
the car park or at the venue. So the imthen is to drive the market
under ground. The security we have put in place to clean up the market
is then lost. But, if all of the tickets on your
site were a reasonable price, no- one would have to go to touts?
People are always going to buy and sell tickets. Individuals can
decide to post a ticket for whatever price they want to.
I can't get away from the fact that the more expensive the ticket, the
better for you, you make more money? We make money when people
buy tickets. They will do so when it is a fair price. Are you
protecting the fans? We are providing fair prices for tickets.
We are providing a guarantee. That if you buy a ticket on our website
you get what you pay for. Before viagogo there were two chiess --
choices for One Direction tickets, to stay at home or go on eBay.
Supposing a 13-year-old girl is desperate to see a One Direction
concert, how are you helping her? As the concert approaches, the more
people put them up for sale. It gets competitive.
So it would not cost you much to stop the ridiculous prices, there
is no need for an act of Parliament? No. When the show comes
around, you can get the tickets for face value. Right now there are
Rhianna tickets and Katie Perry. Ed -- Ed Parkinson, I have to stop
you there. Now, Get Me In offers is a secure
option for the market. That they never divert face value tickets to
Get Me In. Next, Pontin's. Remember we visited
the camber sands Pontin's last year. In January, the Pontin's was sold
to the Britannia Hotel Group. It promised Disney-style razzmatazz
at all five of the Pontin's resorts. So, has it been a Little Park of
Horrors? Scenes like this hold a special place in our childhood mem
res, the -- memories, the fun, the rides, the famous Blue Coats.
Pontin's may be a great British institution, but the new owners
stayed was right for an all- American makeover. Complete with
costume characters that keep the crowds, entertained at Disney World.
So, welcome to Pontin's, this is courtesy of a family holiday who
have had a holiday there this year. So many people have been in touch,
we have had to come up with a new filing system. There chp filthy?
The bedding was horrendousous. There were urine stains on it,
blood, dried faeces. There is Mouldy.
There was a pillow case with mould spots on. I would not put my head
on that. Certainly not my children's. In the bathroom, the
shower hose was awful. Mould growing on it that had been there
for weeks, months, even years. There is Greasy and Groimy.
We looked at the windows, there was a greasy, fatty film area on it.
the pool area, there was hair in the bathroom, it was disgusting.
Nothing for getting Dusty and company shabby.
There were cobwebs in the sky lights, it had not been cleaned for
months. The apartments were shaby. The door frames falling apart, the
window sills falling apart. Outside of our apartment there was a broken
plate tarmacked into the floor. And finally, there is Stinky...
was disgusting. It smelled of sick. The smell was unbelievable. You
opened the door and the smell hit you with force.
These reviews come 11 months after Pontin's former company was put
into administration, nine months after the company was bought over
by the new Britannia Hotel Group. The talk of changing the situation
here, it tus not seem to have materialised. More than 100 of you
have written in about the state of the parks and the living
accommodation. So, me and the gang are going to investigate, but first,
a qi question, thank you very much, Stinky, oh, mirror, mirror, on the
wall, which is the grottiest Pontininess camp of them all? A
tough choice, but it looks like this year's title goes to Green
Sands in Somerset. Anyone think of a catchy ad slogan
for it? The only way to describe Pontin's Green Sands is hell on
earth. Let's see if you are right. The
Watchdog team booked two apartments. As I wouldn't ask our dwaarves to
do anything I would not, I sneaked in as well.
The first thing as I walk into the room is the smell. It hits the back
of the throat. It is like a mouldy smell, but it is really strong.
This place is full of dust and around the toilet, well... It is
not good. It's not nice.
Oh, that is filthy! Have you seen this hole in the wall here. The cup
boards are half falling apart and that is filthy.
Look at the blood... The smell is coming from here. It's the carpet.
Ch It's got a rather unique crispy feel to it. It is filthy. Outside
we found grubby aund run down public toilets. Disused chairs by
the play area, grime on the floors and dirt on the chairs and litter
by the crazy golf. It looked like the swimming pool had had a lick of
paint. Don't think I would describe it as Disney magic, though, but all
is not lost, we can bring our own touch of Disney razzmatazz, well,
at least to the Green Sands resort. It is time to bring out the
dwaarves. # Just whistle while you work... #
Start at the top and work your way down. What's with the grumpy face?
You love this, Filthy! Get that spotless. Right, well done,
everybody, great effort in here, now it is off to the rest of the
park. Go on, quickly! Quickly. # Hi who, hi who, it is off to work
we go # Are they tidying up for you? Yes, we don't even smoke, but
that is disgusting. Make sure it is spik and span.
is not my type of cleaning. We had cups and knives and forks that were
dirty. If there are complaints, get one of
my men to come in. Just as we were making progress,
the security pointed us to the exits. It was hard on the dwaarves.
I know you wanted to make sure it was all clean, but we've been asked
to go. Maybe even worse news for the
Pontin's' guests, who is going to clean up for them now? I could not
let my children stay here. It is a health hazard. When my children are
naughty at home, my threat is to take them back to Pontin's.
OK, with me now is Eileen Downey from the Britannia Hotel Group who
owned it pontoons. We do go for your holidays this year? I went to
Majorca. You didn't have bloodstained sheets? Mouldy
bathrooms? Let me tell you, we've owned these parks for 26 weeks.
This programme is rather premature. When your camera crew were on our
part, they were asked to to have a look at the improved apartments. We
wrote to you and ask you again to have a look at another park. These
parks are townships. They are three-and a-half 1,000 apartments.
We bought them out of receivership and Rome wasn't built in a day. We
had put into those parks, 1.5 million. OK. No, you listen. We are
putting people but you say you've had complaints. We've had more than
100 complaints and these people were in the your chalets with blood
stained sheets, holes in the sofa, Knowles in the bathroom, crispy
carpets, terrible smells, so what ever refurbishments you're doing,
which I appreciate, they didn't experience them. They went for
their break and that is what they found. Are you happy that people
existed in those conditions? happy the have their wish was I
going quicker... What about the people who didn't experience them?
It was in a receivership, the company went bust. Nobody wanted to
buy it. Why did you give out chalets and when they were not
suitable? In this economic climate? To make people unemployed? We have
a programme to close some of the parks. You didn't close them in
greened Sanz, did you? In November, and out of 1.5 million people, on
your account, and 99.9% had a good value. Are you happy they stayed in
there? What about those who didn't have good value? What are you going
to do about them? Once the refurbishments are done, everybody
will have good quality. I'm not prepared to comment further. Back
to this company from Kent, not to be confused with companies of the
same name. They doubled charged us for one job and overcharged for
another. Is there incompetence down to a few bad apples or the whole
lot tree rotten? We are going to find the answer because it's now
time to call them out again to a typical house with a typical home
owner who has developed a problem with her lighting. I think I need
and a Titian to look at my a lighting. Actually, our expert has
broken up a wire under the Consumer Ewart -- unit. Should be no problem
for the manner the company has sent to sort it out. Hello. What's the
problem? I have got no lights. heads for the consumer unit to
investigate, so why is he going to the light, instead? What is he
doing? He should have started at the fuse box. He doesn't know
whether it is alive or dead. After lowering the light fixing, he heads
for the consumer unit, excellent. He's found a problem. Purple as
you're coming out, because there's a bit of a issue. Ouch, his head.
There is a consumer unit is on and this is live on. Don't put your
fingers in there, mate. That is playing with fire. Strictly
speaking, its wire, but I will have to go on this occasion. It's alive
and he is pulling at it. Finally, 30 minutes later, he powered down
the consumer unit. Will he fix it? Not quite yet. He decides to mess
with the screws instead. He is checking the tightness. I think.
There's no need for that. Why get on with the job when you can fiddle
about, I suppose? Just clip it in. Fiddling about. He gets his torch.
He is reconnecting it now. 1 hour later, he fixes it. A quick
reassemble of the unit and he will be on his way. Not before getting
his screwdriver out again! OK, let's fast-forward, because we kind
of know how this N's. We don't want to sit through another 10 minutes
of it. Wake up, you two. We may have been screwed over but at least
there's a bright side, because the lights are back on! It is done, OK.
The cable was burnt out. What did he to say? The cable was burnt out.
I don't think that was a burned-out cable. It wasn't. Unfortunate, our
So, he has lied about the cable been burned to justify the amount
of time he has taken and now Nikola says she wants to see it, he says
she can't because it belongs to her. His improvising like crazy. I would
OK, it's a good effort, Nicole, but give up. Meanwhile, he wants to be
paid, �156, double what it should have cost it almost word for a
performance worthy of Paul Merton. That was awkward. Yes, in an
informative public service broadcasting kind of way. Are you
going to confront him? Not yet. I think there's a couple of rotten
apples in there but I suspect they are getting their instructions from
above. I think this goes all the way to the top and what is better,
I have got their way to prove it. Not without some body on the inside.
Yes, Roy Ford. Our very own undercover penetration. We ask him
to apply for a job using a fake name and CV. After a two-minute
phone conversation, success. The next day, they gave him a simple
job, resetting an appliance pulls up Roy is a consummate professional
and completed in minutes. Surely his bosses will be happy. Won't
they? I've done everything within OK, speed and efficiency don't
impress Roy's new buses, one of whom introduce himself as James, so
Yes, you heard that correctly, they want their sub-contractors to spend
hours on the job. So they can make more money. How can they justify
all that time when the job only warrants a few minutes? They will
have to explain that to us later. Sky and Virgin battling it out for
your custom. Sky's latest fairy tale marketing campaign says we
should believe in better, while Virgin Media are trying to poach
Sky customers and claimed only their fairy tales are a happy
ending. Pool to trust? -- who to Once upon a time it there was a
giant company called BSkyB. It promised customers a great services
at lower prices up. I will grant you three wishes. What do you most
desire? I want Sky TV. Fast broadband. Freephone calls. Wicked!
But be warned, children, they don't always make people's dreams come
true. In a land far, far away, Portsmouth, to be precise, there
lived a man called Graham. He wanted to pay less for his broad
band so he switched his contract from Sky which cost �17 a month, to
Sky unlimited which should have cost seven pound 50 a month, and it
all went well. Until the first invoice. It was 9p 50 more than I
should have been paying. I immediately phoned up customer
services are apologise to both of they reimbursed nine and 52. This
went on for five consecutive months. Every month I had to phone them to
get it rebated. He huffed and puffed but Sky have not been much
help at all. I want to speak to your manager. They eventually
offered Graham a small discount as the compensation. But he's not
satisfied. It does that sound like happily ever after to you? No.
wait until you hear about poor old Tan Sin. She asked a skied to go
third television, broadband and telephone but they mistakenly said
that two accounts so even though she paid the bills on time, the
deeper could account went unpaid and Sky took a phone line and cut
it off. She likes to talk on the phone to her friends. Do you like
to do that? Yes. Tamsin couldn't talk on the phone up for two whole
years. That's how long it took for Sky to fix the problem. But, just
when she thought her troubles were over, they started sending
duplicate bills again. I can't really believe that they had done
the same mistake again. It's got so bad, I'd had letters from debt
collectors, and they make things extremely difficult to resolve
problems and close an account, but as they are more than happy to
continue taking direct debits of up to �85 a month from me. All across
the land Sky customers are being promised a fairy godmother style
happy ending. More than 1,000 of them have complained to us in the
last six months, so perhaps the big bad wolf is more fitting. And
that's not the end of our story. Sky has a rival called Virgin Media.
They scoffed at skies ads and tried to turn to have their broadband
customers promising a real happy ending but Paul, Michael and this
couple are review of the 500 customers who have contacted
watchdog this year. Paul checked twice the good receive their
services before cancelling his other phone and broadband contracts,
only to be told they couldn't supply him after all. My broadband
was disconnected and I had to wait almost two weeks to be reconnected.
It caused me great inconvenience. What angers me is that all my
neighbours have had a letter in the last few days from Virgin Media
saying, come to us for high-speed broadband and quality TV. Michael
switched to Virgin because they offer a cut-price deal but because
the salesman put in the wrong code at the type a purchase, he never
got a discount. I've never been charged the right price from day
one to present day. Virgin Media customer service is abysmal. They
will answer the phone in a short period of time but the actual
response and sorting things out, never ever happens. Mary want to
change her husband's account into her name after he passed away.
Instead, Virgin set up a new account, cut off their phone and
temporarily then it reactivated it with a different number. All
without telling her. It's the same direct debit which I've always had,
the same bank account, and all we wanted was a husband's name taken
off the mailing list with my name on it and we've had all this
trouble. Nothing about a new number because she's had that original
number ever since she had a phone, 50 years. So, children, who still
believes in fairy stories? And who believes in stories by pigeon media
Rebecca Wilcox reporting there. Sky have apologised to the customers
featured. They have resolved their complaints. They say they came out
top in customer satisfaction in a recent Ofcom revue. Anyone unhappy
with the service should contact them. The details are on the screen
now. As for Virgin Media, they have also apologised. It was incorrect
advice inherited from previous cable companies and Michael Froom
did not get his account because of an administrative error. They are
reviewing the process for handling such cases and are asking customers
to contact them, the details are on the screens now. Thank you to
everyone in touch about that story, here are a few more.
Smoking on TV? It should be banned. Apart from on Mad Men, of course.
That is quite cool. Any way, smoking television sets are not so
cool. Sony has admitted that a component 6 eight versions of its
BRAVIA model is potentially faulty and could overheat. It followed
incidents in Japan where owners found their sets emitting smoke.
All models have been sold since 2007, Sony stopped issuing a recall
but has offered customers safety inspections. It says that the sets
are not at risk when switched off it has warned customers to look out
for ununusual noises and smells coming from the sets as opposed to
the usual ones coming from the kids! To cut down on household fuel
bills maybe you should not rely on energy companies for advice. A
survey found them giving out dodgy guidance when people rang up to
inquire by transferring to another supplier. The research asked for
all big six companies to ask for details on the tariffs, but they
were nearly given wrong information in all. Southern electric said
there was not a big price difference between the tariffs. It
makes you wonder why there are about 50, then? Aberdeen Angus
cattle, the finest breed, chompioned by the Prince of Wales.
The Co-op are selling a steak for a premium price of �9 .3 3 a pound.
Why not it is reared in Scotland and with unique marbling and
guaranteeed flavour for tenderness, but when you peel back the label
there is this: The meat originating from a pure bred Aberdeen Angus
bull, but crossed with a cow from another breed. Steve Partridge
complained and demanded an explanation, Co-op said that this
is permitted under irGovernment regulations but is reviewing the
position of its cross-breed statement. Why hide it in the first
place? When we last saw A Class UK LTD of Kent, they had given Roy a
job as an electrician and stopped telling him to be so fast and
efficient and told them to spin the jobs out in order to charge more
money. Unusual advice? Or standard operating procedure? There is own
one way to find out. Roy has told A Class that he is available for the
next job that comes in. Guess where that is going to be? Is that A
company class? Yes, speaking. having a problem with the lighting.
Yes, it is back to ours, or at least the place we have hired for
the day. A Class have texted to see who is closest for the yob, it is
Roy who gets this there first. It is a tripped switch on the consumer
yuent. Roy can fix it in 30 seconds, but knows that the speedy work will
land him in trouble. He better call the head office for advice.
So, if I reset it everything is done within the hour, but the last
Not exclusively. Roy's last set of instructions came from someone
called James. Sounds like a different person but with the same
guidance. Isn't there something you have
forgotten? Yeah, absolutely. Take three unnecessary hours, buy an
unnecessary part and stick the old one back in. Like any honest
tradesman, Roy is outraged. You tell them, Roy, that there is
the difference between a grafter and a shafter. If you are still in
doubt... So, the company motto, the customer is always... Rich? Who
exactly is in charge of A Class? We have heard orders from a man called
James, the director on paper is a man called Jake Mott and there have
been a series of other names. As for the address on the company's
invoices, that is just a PO box. We need to gem them out to us. We have
chosen a meeting place in Bromley and asked a member of the team to
pose as a businessman with money to spend. In a blue checked shirt is
our producer, John. He has told the meeting that he needs a land Lord -
- he has told A class that he is a land Lord with many places that
need maintenance. A Class are coming here in 20
minutes. They tonight realise it, but they are getting the full
English when they arrive. This is our cafe now, all of these people
are with me. Are you with me? OK, a bit half-hearted. At 2.00pm,
the man from A Class arrives. It is Lewis Barker. The same Lewis
who shocked himself on our job in Ealing... But he's had a haircut,
look... Why has he come forward to talk on behalf of A Class.
What is your role? I'm an electrician, but I supervisor of
other electricians. That is interesting, tell me more.
I'm doing my listening face. Lewis is really bigging himself up.
Don't we need to see the director, Jake Mott? All the man Lewis says
is the managing director, is James... He trusts me, whatever I
say to do, he will do. Brilliant.
Don't you hate it when someone at the next table ear holes your
conversation and then butts in. It is so rude.
But at what point, Lewis is the bit where you have taken the money
before the job's begun, before you have worked out what the yob is --
job is, and then the job is longer than it should be as you have gone
to get a part which you didn't need? You haven't explained that.
This is BBC Rogue Traders. It is all in there. We've been charged in
cash and you have taken the money from the credit card and we have
asked for a refund and it has never come back. The problem being, when
people try to find where you are, there are a number of addresses
which are not your operating addresses.
But I'm a self-employed lex tradition.
But you told our man that you are a supervisor? Yes.
You have told him you can look after problems that he has got?
Exactly. So, you're the guy in charge?
still work for this company. Yeah? So, OK, but you... Hang on,
one second, mate. How can you say that we go around ripping people
off. We have evidence of you doing that.
You are coming out, touting for business.
You're touting for business here, that is what you are doing.
You are clearly not a monkey, you are an ordering guy.
Lewis is adamant he has no responsibility, despite telling
John he is a supervisor. He does not know the other than, apparently,
so how do they communicate? I get the e-mails, I get these through
the post. So you are like our guy operating
on the end of a text. You have never met James? 100%.
A guy called Jake Mot trbg? I don't know.
-- a guy called Jake Mott? If is he is not involved with the company,
why is he wearing an A Class LTD T- shirt? Driving an A Class van. As
for not knowing Jake Mott who is this, he is Jakey Mott on Facebook.
You see, Lewis, you post a face, we find a trace. He told us that he
claimed to be a supervisor to get more work. He put the A Class logos
on the van himself and maintains he has never met the other than. That
his friendship with Jakey Mott is irrelevant. Meanwhile, Jake Mott is
grateful we have brought the failings of the company to him.
He says he disassociates themselves to staff who string out work and
say that Lewis is an honourable trader, not a rogue and he,
incidentally, says if he did leave the cooker switch unearthed, it was
a genuine mistake. They say that complaints are few, but have sent a
dedicated team to deal with him. They have funded us for the double
charge, but are unsure about the no-fix, no-fee policy. As for Jake
Mott, he needs to check our Rogue's Gallery. There he is
Loads of texts from you. Lots of you getting in touch about the
packaged bank accounts. Alexander says his account came with break
down cover, but when the car broke down it was no use, it applied to
within a ten-mile radius of his own. -- own home. A few of you have
looked around at your accounts, and you are saying that you don't need
them. We have had over 2thouztweets with
-- we have over 2thouztweets with regards to the -- we have had over
thousand tweets are regards to the woman from Pontin's. Keep sending
your stories and tip-offs, just visit the website at
[email protected]co.uk. Click where it says, "Your story ." Or you can
write to us, I believe that the address is on the screens now.
Coming up next week: British Gas, Scottish Power and the rest. Fancy
leaving your supplier for another? It could be harder than you think.