Episode 3 Watchdog

Orange, T-Mobile, O2, Vodafone and roaming charges. One customer runs

off a £42,000 bill. The prams collapsing with baby still inside.

Plus, Clydesdale Bank Asghar, and the Hotpoint dishwasher that caught

fire seven months after the company discovered a serious. -- a serious

fault. It is Watchdog. Hello and good evening. Welcome to

Watchdog. We are alive for the next 60 minutes. Tonight, the design and

pushchair dangerous with a baby inside. -- designer. I should be

able to go out and buy whatever prime is on the market and think is

it a danger? Tonight become a halt up its hands.

it a danger? Tonight become a halt Also, Vodafone, Orange, T-Mobile,

and the huge mark-ups they take when you use your phone abroad. Hotpoint

dishwashers are catching fire. The company issued a recall. So why are

57,000 machines still out there? And we ask which products are the

hardest to open. And if you are going to try to run

away as a rogue, you might want to plan your route fast -- first.

Dave, AKA Peter, his real name, from Burton Car Hire of Dartford. No

wonder I was getting on his nerves. We had just caught him breaking the

law and hiring out unroadworthy vehicles to trusting young drivers.

We are going on quite a journey tonight. Jump in and built up. The

keys are in the ignition. First, Cosatto. It's pushchairs are

on sale in major department stores throughout the country. Business is

good. The company say it is expanding at wowee speed, whatever

that is. It describes itself as the cheekiest baby brand in the

universe. This is one of their most cheekiest baby brand in the

popular models, the Giggle. Asked what follows isn't the least bit

funny. -- but what follows. These two mothers, are both Cosatto

customers. two mothers, are both Cosatto

But take a close look and you will two mothers, are both Cosatto

see that neither is actually using their pram. The reason? Neither

would put their child in one ever again. That is because of their

experiences with this product, the Giggle. Designed to be converted

between a pram and a pushchair, the frame can also be used to hold a car

seat. Retailing at over £400, the Giggle is advertised as suitable for

newborns and upwards. But as far as these guys are concerned, the pram

isn't suitable for children of any age. Who is this little guy? The is

Dexter. He is hungry! Who is this lady? How old is she? She is 18

weeks. And this, I take it, is who you got the Giggle for.

Yes. We shopped around. We liked the design so we went ahead and bought

it. Gemma, tell us, when did your body

start to let you down? -- buggy. We were walking to a carnival with

friends. We were going to the field and the pushchair literally

collapsed down to the ground. She must have had a big jolt? Thinking

they had put it up incorrectly, Gemma and her partner reassembled

the Giggle and carried on. It continues to collapse again and

again. Now too scared to put the baby back in, Jimmy -- Gemma carried

her. How lucky do you count yourself that nothing was happening? We feel

incredibly lucky. Perhaps we were on flat ground. Had we been going down

a curb or going down a hill, the situation could have been different.

Cosatto say you should expect years of trouble-free performance from

their brands. Dexter's lasted just four months. His was an easy and

lucky escape. -- and even luckier escape. As I went down a curb, the

pram completely snapped. It snapped. We had to drag him out of the road.

I just thought, what do we do now? Stranded? Gemma took these photos,

furious the Giggle could break so easily and put Dexter at risk. I

wasn't doing anything extreme. I can't believe a pram can snapped

that badly from hardly any impact. It doesn't bear thinking about what

could have happened. What if he was in the other part of it or had been

younger? He could have literally come out. These two are not isolated

cases. Search forums and other websites and you will find dozens of

complaints. And over 20 other viewers have written to us telling

us how exactly the same thing happened to them. If you are in any

doubt as to the dangers of a collapsing pram, you need look no

further than the Giggle's own manual, which states:

So what is going wrong? We asked this man to have a look. He helped

to set Britain's pram safety standards. He think he has found the

root of the problem. The most likely cause is down to this bracket. On

some prams, the plastic made be too brittle. On others, it may be too

soft, causing the locking mechanism in -- mechanism to disengage. In

testing, John discovered the bracket was more likely to fail in higher

temperatures. This would make perfect sense in the first case. Her

pram collapsed on the 6th of July, one of the hottest days of the year.

What is John's overall verdict? Any pram that collapses during

spontaneous use is unsuitable. What happens now? Gemma and Gemma

got their money back but the product is still on sale. Shouldn't the

company be doing more to prevent further risk? Listen to what the

website says about the product. It is what we know, we love, we do

well. It is our baby, our bag. Well, these guys couldn't disagree

more. We have got one of the Giggle

pushchairs here. We're going to demonstrate how it can snap. That is

how it collapses. Gosh. But tonight, a result. If you own a

Giggle, you can return it. Cosatto say it will be fixed with reinforced

parts and back to you within three days.

The company apologises, saying it takes its concerns seriously. As

soon as it found out there was a problem with early batches of the

Giggle, it was corrected. It is confident that later prams will not

be affected. If you have concerns, contact the company.

The company admits that up to 4000 Giggles may have had the problem.

How effective is the company at tracking down customers when they

discover a dangerous fold? More later. Next, back to the energy

companies. I am pleased to say their collars are now being felt. First,

Ed Miliband pledged to freeze gas and LH city built for 20 months.

Then, a rare moment last Thursday when the Tory Education Secretary

said this. I think one thing Ed Miliband did

get right, actually, is that energy prices at the moment are too high

for a variety of reasons. We might debate them. He is right to draw

attention to one of the worst examples of the way in which

people's cost of living is under attack. We are still waiting to hear

what the likely increases will be this winter.

I promise you, they are coming. We asked viewers what questions they

would like to put to the bosses and invited the companies to answer

them. This man became the CEO in January. He had to appear in front

of the House of Commons to explain why NPower had not paid corporation

tax. This man received £607,000 in bonuses last year. EDF have turned

us down. Apart from being CEO, he is a business ambassador. Last year he

earned £1.2 million. The final three have said yes. They, too, all have

salaries in the hundreds of thousands. We will bring you our

interviews in the next few weeks. We will certainly ask E.ON are

retracting one of their deals. If you have a story you would like

us to look into, get in touch. Coming up, the ASDA Price guarantee.

This pack of crisps cost £1. Why do as the thing two for £3 is a good

deal? -- as thou. Young people have a raw deal.

When we are not telling them to tidy their bedrooms or having a go for

wearing low-slung jeans, complaining about the volume of the music or

tatting because they spent too much time playing Grand Theft Auto. But

tonight's rogues want to help young people. Only one problem. Their

business is a car crash waiting to happen.

Remember the excitement of getting your first new car, even if it was

lime-green? Yes, overtaking on the open road. Putting the kitchen sink

in the back... ? What? Things have changed since then. It is a surprise

that anybody under the age of 30 can changed since then. It is a surprise

get on the road at all these days. Here is an example. For me, a

wizened codger 43, annual insurance is about quid. For Betty, 21, in the

back, it is probably equivalent to the GDP of Denmark. It is actually

£2500. Seriously? What are you doing? !

Enough. We have got work to do. That is enough now, actually. As for car

rental, a lot of the car hire firms will not even deal with this lot. If

they do, they charge an arm and a leg. Burton Car Hire. They say it is

their mission to make hire car is accessible to young drivers. That

certainly convinced Olliver Fitske. He wanted to go to a festival with

his friends, so he paid for a four-day high hourly Ford Ka. But

what he got was not what he imagine. There were scratches, the club

department was broken. The passenger door didn't work. The worst part was

turning onto the motorway, changing from third to fourth, taking my foot

off the clutch and having a complete loss of power.

Oliver and his friend survived. When loss of power.

he returned the car, Burton claimed there when you scratches on the

bodywork. They were saying you had caused damage to the car? Yes. They

said they would charge me the full £1507 excess. Was there any

difference in your mind between the car you took out and the one you

brought back? It was absolutely the same. I am sure.

When he refused to pay the access, Burton threatened to

When he refused to pay the access, court. He hasn't heard from him

since. They have kept the deposit. Your dad's 300 quid is still with

them. That doesn't feel right. On top of

that, they endangered my life and my passenger's. I still don't have a

car. Well, there is a bust up just across the street. Nice to meet you.

Good luck. What he did not know is he was dealing with the notorious

family. Mother is in jail for he was dealing with the notorious

perverting the course of justice and the daughter has convictions for

fraud. Along with her husband and son, the hire car business trades

under various names, including Burton Hakka are limited -- Burton

under various names, including Car Hire Ltd. This sounds juicy. It

under various names, including is about time to hit the road. Come

on. I was young when the song came out.

21-year-old Georgina still is. She visits Burton Car Hire Ltd. For

£166, she is rented a car for three days. But it is not just any old

car. It is the very same they gave to Ollie. It has been through the

wars. Look what fell off on the drive over. We need to take a closer

look. There is only one thing for it. Call John. Who is John? Here's

an expert. He understands cars. He knows what they do and how they

work. He is looking at the Ford and it is immediately clear there are

problems. Tell me about this car. We have a brake pad with 1.3

millimetres thickness, that is next to nothing. Does that mean it is

failing now or likely to soon? If we went to Scotland next weekend,

halfway through that journey the brake pads could give out

completely. The brake pads are close to the end of their life. What

else? The exhaust. A major leak at the front. The flexible section is

broken so gas is going everywhere. If you are stationary for a while

that could be a problem. It can lead to tiredness and all sorts. Would

you let your son or daughter drive this? Without a shadow of a doubt,

not. Bad breaks and a dangerous exhaust. This is no longer safe to

drive. These should have been picked up by an MOT so why wasn't it?

Despite being due the first MOT a year ago, the car has never received

one. It should not be on the road. It is illegal, let alone being

rented out to young or inexperienced drivers. This is important new

evidence. It requires appropriate music.

That is good. Our car is not about to rock. It is too dangerous, so it

is rolling straight onto a trailer. This KA has been KO'd. Not a great

start. We would be breaking the law if we were to actually drive the

hire car we have hired. Nothing else for it. We will be filling the tank,

checking the glove compartment and returning the motor in a short

while. Next, Orange, T Mobile, 02 returning the motor in a short

and three. Fighting for business. Offering us calls, texts, and so on.

But they do not like to advertise how much they charge to use the

mobile abroad. Not surprising. Look at the figures. A 140% mark-up on

calls. The only ones getting a good deal are the companies.

If you went away this summer, no doubt you to your wallet and your

passport, but did you dare take your mobile phone? After all, we have all

heard the horror stories. People going on holiday and coming back to

staggeringly high bills. The reason is roaming charges. These are the

extra fees your operator charges if you want to make a call, send a text

or browse the web. Are our bills higher because the companies have to

pay to provide this service? Or are they just using your holiday as an

opportunity to line your pockets? Laura Cotton is in no doubt. She

used her phone to browse the Internet in Turkey two years ago. I

had used my phone for things like Facebook and e-mail but nothing

major. Four days into her stay, she rang the mobile to see how much

using the Internet was costing her. The computer voice said, your phone

bill is now £31,000, and I hung up in shock. I called customer services

and when I got through, the lady on the line was saying it was correct

and overnight it had gone up to 42,000. How had this been

calculated? Add her Internet browsing really cost them all that

money? It had not. -- did her Internet browsing? When she

contested the charges, they dropped the bill from £42,000 to £700. It

made me think the charges were false. How can a company just give

away £40,000? They cannot. They could lower the bill because her

Internet browsing had not actually cost them anything like as much as

they were charging. What they were losing out on was extra profit. In

the case of extreme bills, when consumers come back to thousands of

pounds of charges, operators are quite often willing to negotiate and

bring down the cost. The fact they are willing to do this shows there

is a significant premium still being made on some of these charges, they

would rather get something rather than nothing. Key Mobile has changed

roaming tariffs since 2011, but this practice of Auber -- overcharging

has been so rife that eventually the authorities were forced to take

action. -- T-Mobile. In 2007, the EU decided enough was enough and the

amount that can be charged. They have lowered it every year. It

should protect you anywhere inside the EU. But even with pricing

limitations in place, mobile companies are still making money at

our expense. Here's how it works. When you use your phone in a foreign

country, your mobile provider has to pay local companies to use their

networks. Let's compare what they get charged with what we get

charged. Taking calls. The local networks charging UK operators and

maximum wholesale price of 10 cents per minute, but they charge you 24

cents per minute. That is 140%. For text messages it costs UK operators

to cents, but they charge you ate. It is the same story with intranet

data. -- two cents but they charge you eight. The price for Internet is

three times the amount. Outside the EU, it is even worse. There is even

less regulation so it seems networks can charge what they like. For

example, travel to Morocco. You could end up paying £3 per minute

with three mobile. That is 12 times more than you would pay in the

youth. Text messages that cost you 8p in Europe would set you back 50p

in Morocco. Data can be a pounds per megabyte. -- £8. By last year, the

charges had got so high that the EU felt they needed to step in. They

introduced another, limiting the amount of data that any one

individual can download when they are overseas. Once you hit 50 euros,

individual can download when they the mobile Internet cuts out,

eventing you from running up further cost. You should be safe, right? You

should be, but guess what, already, some providers have found a way to

bypass it and continue to charge exorbitant prices. Orange, for

example, when travelling abroad customers can buy a data bundle.

When prepaying, you can download at a slightly cheaper rate. It sounded

like the perfect deal for Claude Douglas, who knew he would need to

check his e-mail is any jet. They said at £10 bundle should cover what

I wanted. They reminded me to switch roaming off once I checked my

e-mails. I forgot and carried on with my holiday. That proved to be a

costly mistake. When you buy a bundle from orange, they remove the

data. Unknown to Claude, his data was no longer set at £42. The more

data his phone is downloaded, the more orange was able to charge. --

the more Orange was able to charge. I got the bill through and it was

quite a shock. It was nearly £6,000. Is there a reason why the mobile

companies charge so much roaming outside Europe? Is it really that

much more expensive for them? The industry is tight-lipped about

wholesale costs. The reality is it cannot be that expensive for them

because last month, three announced they were scrapping charges. That

was in seven countries, including Australia and Hong Kong. If one

company can stop, what is stopping the rest? It is not as simple as it

should be. Geography does not really matter. The main thing is whether

companies own networks in the countries you are travelling to

because if they do it should not cost you that much more. Take

Vodafone Australia. They offer customers coming to the UK the

chance to browse and text on their home tariffs plus $5 per day. They

do not offer that to UK customers going the other way, which is

frustrating. If there is a company that does not own a network abroad

does that make a difference? It should not because they will likely

have done a deal. There will be a charge but nothing like the sums of

money we are seeing people being charged. What do the companies say?

They have been in touch, Orange and T-Mobile recommend that when

customers go abroad they should buy a bundle. They say they have a nap

to monitor usage. -- an application. Orange said they warn people once

the bundle has ended. All networks Orange said they warn people once

say costs vary from country to country but they admit that the lack

of regulation outside the European Union has seen more expensive

wholesale costs passed on to customers. Packaging which is hard

to open, as reported last week, Which reported products that were

most difficult to get into. This was the worst offender. Not even get

into it. -- and Robinson could get into it. We identified a lot of

other items, such as Fray Bentos pies. The most popular word tins of

corned beef, these light bulbs, and Barbie dolls. Do you use a lot of

these? Sadly not. How difficult are these things to open? You might have

opened one of these before. Have you ever opened up a can of corned beef?

I don't even know where to start. I will give you a clue, there is no

lot for that key. I cannot do it. You could start by the time you open

it. We do these things, I know how to do it. Done. You can have a shot.

My dad can do walnuts. You have got it. It is all your sporty

enthusiasm. What is it? It is a light bulb. I want a complete Barbie

doll in my house, on you go. I will get all the rubbish. Do you need a

screwdriver or a hammer or anything? Have we at last got it? Not yet. We

have got to get this done before you get to university. This is

unbelievable. Another bit of plastic. There is a bit on the back

of her head. Leave her head on. This could be very tricky. That is a

complete Barbie. I am going to give you to light bulbs and the daddy of

them all, an electric toothbrush. This man has got strength. He has

got in. I would like the thing to be in one piece when you open it. We

have got success. What have we made from today? Most people say the

amount of packaging here is totally unnecessary, but the thing I have

learned is if you have enough muscle, unbelievably strong teeth,

determination and time, the British public can get into anything. Nobody

was hurt making that film. Almost, but nobody. The full responses are

on the website. Still to come, recognise any of these? They have

all been recalled for safety reasons, but thousands are still out

there. What is the point of a recall if companies cannot track down the

products? Back to Burton Car Hire Ltd of Dartford. Not to be confused

with other car hire companies offering potentially lethal motors

to young drivers. The vehicle we rented from them was in such bad

condition that it shouldn't have been on the road. It did not have an

MOT, which made it illegal. Now it is time to take it back.

Our Ford has spent the weekend parked on a driveway. With a little

help from the tow truck, Georgina is taking it back. Look who it is.

Peter Burmis, who is calling himself Dave. Georgina lets him know our

concerns about the car. Peter promises to refund you join's

deposit within 14 days. But for the time being, she leaves empty-handed.

So Peter doesn't want to admits there are any problems with the car,

even though we know there are. But at the very least this gives him the

chance to check the car out before he rented to anybody else. Right?

Let's find out. It is less than 24 hours later and we have got

Let's find out. It is less than 24 young driver. This time, 21-year-old

Becky. She has booked the same model of car and is on her way to pick it

up. It is Peter again, still calling himself Dave. As Becky hasn't got

the paper part of her license, by law, he needs to call the DVLA to

check for any penalty points or convictions. If he doesn't come he

check for any penalty points or will not know whether she will be

covered by the insurance. 15 minutes is a long time to wait to

find out whether your drivers are insured. Right. Next, he's outside

to look at the car. Guess which one he gives us? Yes, the same fraud we

returned yesterday. Unless it has been repaired overnight, it is still

under road word in. Nevertheless, we pay the higher feed and £300

deposit. Once we are out of sight, we take it to a secure location to

check it out. None of the problems have been fixed. Not only do Burton

hire out cars which are unsafe and have no MOT, but they are happy to

send those cars out with young customers even when they have been

explicitly warned about their condition. They have got all the

clues they need. And yet they do nothing to protect their customer

safety. All of which is illegal. We still need to take the car back, but

there's a problem. We have barely driven it. It could look suspicious.

Luckily, all of the young people in the office are clever and have come

up with a solution - driving in circles around the car park. We

managed to rack up 25 miles before returning the car on the low loader.

Let's see if it is enough to convince Peter, AKA Dartford Dave.

You see? I said we should have done more laps. We have got away with it.

Once again come he promises to return our deposit. The young people

have given me some words together through the script to give it an

authentic feel. Here goes. This Burton whip was dipped from a dead

out, but maybe it is a one away. We Burton whip was dipped from a dead

have got to get the next thing to find out what is going on. Supplying

those words was this girl, another young driver who is picking up a car

from Burton. Thanks, Dave. We know the Ford is no

good. What other gems does he have available? Exhibit two, Chevrolet

Matiz. Sachelle pays £125 for it today hire and places the £300

deposit. Let's see if it is in any better nick than the Ford. Ouch.

Yes, what do I think? I think it is not the colour that is the problem,

Peter. But we take the tiny way. not the colour that is the problem,

When we are out of sight, we put it on a trailer and send it to John for

a squint. The verdict? This car has got a history.

It has been hit in the back end enough to make it a write-off. In

other words, the crash was so bad the company didn't think it was

worth repairing. Somebody tried to do it anyway, and

that somebody did it really badly. The lab at the back is missing. On

top of that, we have got an oil plate is not working. -- the lamp.

Would you allow your son or daughter to drive this car? I wouldn't dream

of it. The road tax ran out months before we hired it and it is

uninsured. That is uninsured. A higher cure that has been in a crash

would fail its MOT on three counts, has no tax and no insurance. Not

just illegal, this is reckless. Stay tuned, though, because we are

about to meet the real brains behind the outfit. Richard Blackwood. Or as

he calls itself on Facebook, Lord Richard Blackwood. Is he concerned

about the cars we have hired from him? Not really.

Richard, you have put young people's lives at risk and your

first priority is making sure we use a good photo of you?

To put his mind at rest, here is a couple we decided not to use. There

they are. Nice. Find out which one we did plump for in about ten

minutes. Take a look at this lot. We have

smoked salmon, watercress, cocktail sausages, and Ikea Critter bed, and

they carted. They are just a handful of products

that were recalled in the last two months. The names of the others are

on your screen. It is a sizeable list. In August and September, there

were 79 product recalls. That is almost one a day. With so many

products are being recalled, how are you met you find out something you

own is dangerous or unfit to eat? And my only likely to find out when

it is too late? -- am I only likely. I heard a noise in the kitchen. I

heard crackling. I had the fire alarm go off. I jumped up, ran to

the door, and I have seen black smoke. My twins were in the house

with me. Felt absolute panic, horror.

A terrifying experience for the Miller family and one that should

have been prevented. The fire that engulfed the kitchen, which put

Nicola's life in danger, started in the dishwasher. A dishwasher that

the manufacturer, Hotpoint, already knew was faulty.

I couldn't believe I was looking at my dishwasher, and it caused the

fire. The whole control panel was melted. I had no clue. They could

have died in the fire. I could have lost my family. Nicola owns the

Hotpoint FT W 20 model. The fire was caused by a faulty

elliptical component. It was a known design flaw that affected two other

models as well, the FDW60 and the FDW60 five A. Hotpoint had

discovered it the previous October but despite the obvious dangers they

decided not to go public and issued but despite the obvious dangers they

a full recall. Instead -- instead they wrote to owners on file and ask

them to get the product repaired. The problem was, they didn't have

the details of the vast majority of people who bought them. The result

of the 71 machines -- 71,000 machines they sold was that they got

of the 71 machines -- 71,000 back just 7000. Hotpoint did nothing

for the next six months. It was only after receiving reports of 85

incidents that they finally decided to act. In April, they issued a

recall to get the faulty components replaced. But that didn't do the

trick because Nicola's dishwasher went up in smoke in May. She had

heard absolutely nothing about the fire risk.

I wasn't aware of any recall notice. Hotpoint should have gone out of

their way to make sure that this was common knowledge. What went wrong?

As per the law, the notice was printed three times in major

newspapers like the Daily Mirror. Here it is come in black and white,

hardly eye-catching. No wonder people like Nicola didn't see it.

hardly eye-catching. No wonder Was this crucial safety information

any more visible on their website? Here we go. Let's see if we can find

this notice. Hotpoint. Let's have a good look around. Find out

information, error codes, hints, tips, still can't find out what will

King four. It is not really standing out so far. -- what we are looking

for. A newsletter. Let's go to the search engine. Recall. No products

found for recall. No articles found. Need help? I do. An arrow here.

Safety notice! I have to say, that was really frustrating. Surely a

notice should find me rather than the other way around? It is not just

me missing the message. I -- by September Hotpoint had only managed

to locate 14,247 of the dangerous dishwashers, leaving almost 57,000

still out there, right now. Frankly, that is pretty scary. Hotpoint isn't

alone. In fact, these statistics are shockingly normal. The vast majority

of people never find out there is a need to return their products. It is

thought that at best an average of only 20% of recall products are ever

returns to repaired by companies. That means 80% remaining homes

today. So what are the authorities doing about it? On something as

serious as a recall, you would expect there to be clear rules on

what a manufacturer needs to do. There are not. While the law states

that companies must use reasonable endeavours to retrieve the product,

it doesn't exactly define what that means. Nor does it enforced

deadlines or suggest targets. Safety campaigners say the lack of

regulation is putting consumers at risk.

There are grey areas because manufacturers don't have to act

within a timescale. This delay can cause problems for consumers using

the products. It puts them at risk. What more should companies do to

make sure people like Nicola and her family are not putting unnecessary

danger? Companies need to be more resource

for using social media. They should use more high profile advertising to

national press on TV. The national average for recall is currently

10-20%. It should be 100%. Manufacturers need to do more to be

encouraging consumers to respond to their notices. Hotpoint say safety

is their main priority and there have been no reports of serious

injury. They are continuing to try to find the outstanding models. They

say the potential fault can be easily fixed and this will be

carried out free of charge. Anybody easily fixed and this will be

who thinks they may have one can call the customer services line.

Good news, too, on the website. They have put a notice on the front page,

where it is easier to see. Joining me now is a rumour KP from Recall

UK. He advises the manufacturers and the government on recalls. Is

anybody listening? -- Barry Mulcahy from Recall UK. I don't think so. It

is not in these companies' interest to advertise that they have got a

problem with a product. There is certainly a conflict. On

the one hand, they want to protect their customers from potentially

dangerous products. On the other, they don't want to

damage the brand by going out and saying their products are a risk.

What should they be doing? They should be more open and honest

and judgement in factories on the way they conduct the recall. All

manufacturers will have a product record at some stage. Shouldn't they

be tweeting and all that stuff? A lot of what goes on today is a bully

what would have happened ten years ago. That -- probably what would

have happened ten years ago. That affects effectiveness. And the

government are not being stringent about it. It is in implementation. A

manufacturer is often experienced in managing recalls. The guidance they

get from the government is do this, do that. And I should fill in all of

the forms? Checking on websites to look for yourself, but can of thing.

-- that kind of thing. We have looked at the number of products

recalled. Fridge freezers, 37 different models built between 2000

and 2006 at an electrical fault different models built between 2000

which has caused at least 20 house fires in London alone. Over 500,000

were recalled but it is not 90,000 are in homes. This car seat was

discovered to have a buckle which meant some children were not being

held in place. 2700 have not found deals that were not remotely

special. Here are some discovered yesterday. One bottle costs £1 and

it is two for £3. What about this one? Three packs for £6 when for

that amount you could buy for. This gets. You could get two for £2 50 by

buying them separately would cost less. I am not Carol Vorderman but

the figures do not add up. BT are to raise most of their

homeland broadcast -- broadband packages by 6%. Calls could go up by

6%. Previously free services such as voice mail and privacy will cost £1

75 per month. Do not want them, tough if you have used either

service in the past, you will be automatically opted in. Why are the

prices getting hiked? They made £2.3 billion profit last year, and this

man, the Chief Executive, is about to leave to become a Tory trade

minister. His payoff is £9 million. I hope he can manage.

There is a light at the end of the Dartford Tunnel for Burton Car Hire

Ltd. First they let us drive off with a Ford Ka with no MOT. Next it

was a Chevrolet Matiz with no insurance. That is the one we are

going to return. We have had enough excuses and we are going to get them

off the road. Our actress is returning the Chevrolet Matiz, the

car with no tax or insurance. The man signing it back in is not Peter,

it is his stepson, Richard Blackwood. Perhaps he will be able

to explain. Yes, weirder or illegal? Well he is

here, it is a chance to quiz him about the policy for returning

deposits. We have still not had the money back to the last two cars we

rented. Why we have to wait 14 days,

goodness only knows. What we do know is none of our deposits are returned

within the fortnight. Two of the girls did eventually get their

deposits be funded. But Becky is still waiting for hers. We have a

higher car company that targets younger drivers and is then sending

them out in a legal cars and in some cases and safe to drive. We need to

talk to the individuals involved and to crack that not, ideally, we need

a team of young people eager to defend their age group. -- nut. That

is what we have got. As soon as they get off their phones. Let's go. That

is more like it. We have got cameras and the kit. We have got forensics

suits. We have got a hire car and we are going to pick it up.

Here he is. I will show you what I have got.

That is the Chevrolet Matiz with no tax or insurance. That is the Ford

Ka with no MOT. Still available for hire. I'm calling this one, it's a

crime scene, and the observant among you might have noticed we are

getting appropriately dressed. Peter has not clocked him and he has not

seen this coming. I know who you are. BBC rogue traders. Obviously,

is Dave Short for Peter? Is that is your real name. It is not. Europe

never heard of Peter? Coming up to the office? Without your camera

team. I'm not coming with the camera came here because we make television

programmes about people who are dishonest. This is fine. The fact it

does not have an MOT, or breaks that are failing? That is what we

informed you of and yet he did nothing about that. I did,

unfortunately. You did not, you hired it out the next day to us. We

are you going? Down here. Where is that? We are now on a dual

carriageway. The cars you are hiring are eventually going to fail and

take somebody's life or hurt them very seriously. They are not. Why

did you change your name? Your name is Peter. You are getting on my

nerves. Asking questions about things that are true? Is that

annoying you? The fact we have had an unscheduled what down this road?

It is certainly a long one but it means there is plenty of time for

Peter to get through to his fallen friend -- -- phone-a-friend. Who am

I speaking to you? It is his stepson, Richard Blackwood. He is

terribly apologetic about the mistakes he has made and he assures

me he will put things right. He is promising an improvement but that is

not the point. You have got away with it up to now. That is the

point. It is not in the past, Richard. It is right now. We were

about to hire a car today that has no MOT. Then there is late, £300

down and threatened with legal action for £1500. Richard has had a

change of heart. So I can be assured from you that money is going back to

Oliver, every penny that you know him? All this nonsense about a

lawsuit is going to disappear as well? Thank you very much. You are

now saying to me that that whole thing was a load of nonsense? It is

a result for Oliver, but I'm not sure Richard is taking it seriously.

Richard, Richard. You have put young people spot -- Young People's lives

at risk and your priority is making sure we use a good photograph of

you? That is not a problem. We can see to that. It is as shocking

business you are involved with, Peter. It is not. Can I go and get

business you are involved with, my breakfast first? I was going to

get you one. I have eaten. Meanwhile, back at the office, the

crime scene investigators are Meanwhile, back at the office, the

wrapping things up. When Dave or Peter gets back, he will know that

that car should not be sent out. Not know or not ever. -- not now.

Richard Blackwood said he was shocked to find out his cars are

illegal to drive. He took a hands-off approach to the business

and allowed office staff to run things. He now says he has checked

all his cars for roadworthiness and MOT is, and he says he is

introducing a new policy to ensure all deposits are repaid.

Unfortunately, Oliver has still not had his £300 back. He remains in

trouble with his father. As for the picture, this is the one he wants us

to use. Here it is. Next to one of his stepfather on the rogues

gallery. Just time to talk about big mobile phone bills. This man says he

had 14 £2000 and has a result this week, winning a two-year battle. He

says you should stick with it. Go to the website with your tips. The

address is on your screens right now. Coming up next week, the care

plan that promises to protect you, why does it not? Thomas Cook,

plan that promises to protect you, fighting flight displays. And how

much your discounted bottle of supermarket wine is really worth.

That is next Wednesday at 8pm. Until then, good night.