Episode 4 Watchdog

train WiFi service, is it worth the money? Currys PC world.

train WiFi service, is it worth the money? Currys Watch out for them

selling you TV cables you don't need.

Kate Bush versus the ticket touts. And the multimillion pound telephone

scam that's sweeping the nation. It's Watchdog, the programme you

cannot afford to miss. Yes, hello and good evening and

welcome to Watchdog, we're live as usual for the next 60 minutes.

Tonight: The telephone scam police describe as the most sophisticated

ever. We have insurance managers, we have teachers,

ever. We have insurance managers, we officers being duped into this. They

work at officers being duped into this. They

These people are good at what they do. Venn, Cross Country and East

Coast - the ?10 WiFi that can be slower than your mobile.

Plus Currys PC World. Beware of buying cable to connect your TV. You

could pay up to 20 times over the odds. And...

# Heathcliff, it's me, your Cathy... #

Kate Bush is making a comeback and taking on the ticket touts.

Talking of tough gigs, taking on the ticket touts.

tonight's rogue to carry out the work you paid him to do can be quite

a performance. Paul Duggan is his name and he's a mechanic who

a performance. Paul Duggan is his to take money up front for

replacement parts you to take money up front for

scarper without ever fitting them A totally incorrect diagnosis.

Replacing parts which is entirely unnecessary. About ?475 more than he

should be unnecessary. About ?475 more than he

Shocking. Indeed it is, but we've got a plan to catch up with Paul

Duggan and it involves a vanful of this. We'll be bringing you the

scoop in a little while. Before that, the brand-new telephone

scam where one call can empty your entire bank account. Already

thousands have fallen foul of it. It is clever, it's complex and even the

smartest have been taken in by it. This is Mary Berners-Lee. As crime

victims go, she might appear typical, but she's not. You see, Mrs

Berners-Lee is a highly regarded mathematician who helped create the

world's first commercial computer. She's also mother to Sir Tim

Berners-Lee, man who invented the World Wide Web, so it is fair to say

she's smart. Yet even she was outstart -- outsmarted by the

courier scammers. I was out shopping and the phone rang. It was

Hammersmith police station telling me they had just arrested two young

men in recent street who had a clone of my debit card and had already

used it to defraud me of approximately 850. But the man

wasn't really from the police. He was a professional con artist and

everything he told Mrs Berners-Lee was a work of fiction. Her card

hadn't been cloned, she hasn't lost any money and no-one had been

arrested a. Yet he was so convincing she took him at his word. I was

anxious. They told me to ring the number on the back of my card and

get through to the national fraud department. So she hung up and

immediately picked up again to make the call. But what she didn't know

was the fraudsters were still on the line. Because if someone calls your

landline and doesn't hang up at their end, they remain connected to

you for up to two minutes. Hello, national fraud department... This is

the keep to the scam. They've got an open phone line. Even if you phone

999 to, that it wasn't connect tow the emergency services. That's what

it makes it so convincing, because you are duped into thinking you

phoned a legitimate number, but you are still speaking to the people

committed the crime. I spoke to somebody and he told me there was

somebody in the bank who was giving away details of bank accounts and

cards and they wanted to catch them quickly. The scammer told Mr

Berners-Lee this employee was also forging money and in order to catch

him they needed her her. All she had to do was go to the bank and

withdraw ?6,000. She needn't worry about the large amount because the

cash was counterfeit and wouldn't really be coming out of her account.

She was then told once she brought it home a courier would pick it up

and take it to the police. Because she thought he was speaking to the

genuine fraud department, she agreed. I had given him details of

my bank account and even told him how much was in it. How ridiculous!

I'm one of these people that if you are hon host you believe what you

are told. We have insurance managers, teachers, ex-police

officers being duped into this. In one or two recent warrant we

recovered a book called How To Improve Your Confidence knees are

thoroughly convinced that this is the right thing to do. Mrs

Berners-Lee was told to tell the bank she needed the ?6,000 to pay

for roofing work and warned not to deviate from the story. But the

cashier was suspicious. The manager was worried and persuaded her not to

make the withdraw. Even though she returned home empty handed the

fraudsters refused to give up. They rang again and I said I hadn't

convinced the bank that I needed the money. He sent me to try fen for

?3,000. In the end I did what the rogues said, you tell them in the

end the money is yours, you have a right to it. The bank manager

looking a bit sad said yes, and I went back to the teller and got the

?3,000. I thought they were forged notes. But of course they weren't.

This was ?3,000 of her own money, and a few hours after she returned

home, a man claiming to be a courier arrived to collect it. I was told to

put it not a bag and the man came to the door, a courier. I just handed

the bag over. I just handed the bag over. It was only later that night

that dawned on Mrs Berners-Lee she may have been conned. When she

called the police the following day, they confirmed it. I felt very

foolish, very sick, angry. This was dreadful. I felt really I had been

very stupid. Mary Berners-Lee isn't stupid. She is a well-educated

bright individual, but this is where they dupe people who you think this

would never happy to - young people, old people, vulnerable people,

bright, intelligent people. Anyone can be a victim of this scam.

Police! You are under arrest for conspiracy to commit courier fraud.

Police are still investigating Mrs Berners-Lees case and believe many

different gangs are in operation. Arrests are being made, but it is up

to all of us to remain on our guard. With me now from the City of London

Fraud Squad Toni Blake. Mr Blake, why haven't you been able to put a

stop to this? There's loads of good work going on. Forces up and down

the country have set sup specialist unit, are going out and arrests

suspects. There is investigation work with bank staff, taxi firms.

Some really good stuff. The nub of the problem seems to be that

two-minute lag whereby somebody on the other end doesn't have to put

down the phone and they can hear what's going on. Why don't you get

the telephone companies to stop that? We have, in fact the

Metropolitan Police have worked with Ofcom and the telephone providers

they are bringing the time down from two minutes to two seconds. It's not

quite there yet, but hopefully by the beginning of summer 2015 it will

be there. A year! We can make calls too International Space Stations.

Why can't you get them to move quicker? Well, some of the providers

have legacy systems and it is taking longer than we hoped. OK. Are you

winning this war? Yes we are winning the war. We are taking out offenders

and we are educating the public, which is what we are doing tonight.

That they've got to be vigilant, and no-one official will ask for a PIN

number, is that correct? Absolutely. No member of the bank or the police

will ring you and ask for your PIMN. They will never ask for your card or

ask for cash or go anywhere to collect counterfeit goods. Thank

you. If you wants to comment on that, a

e-mail us at [email protected]. Or text on 88822, making sure you start

your message with WD. Or join us on Twitter.

Kate Bush takes on the ticket touts, but does she win? Wait and see.

Just a quick update on last week's rogues. Cooper's Fine Art Auctions

Limited using conference rooms in top London hotels, they hold weekly

bankruptcy sales, where they auction off goods for far more than they are

worth. You remember them, right? Well, maybe this will give you a

shove in the right direction. The items... No, that's mine, you can't

take that. What are you doing? You can't do that! Some good news.

Holiday Inn saw that programme and their Regent's Park branch, which

was due to hold an auction on Sunday, decided to pull the plug and

won't be having Cooper's to stay soon. There may be a Cooper's

auction elsewhere this weekend. If so, is you might want to check out

what you are letting yourself in for on our website. Back to tonight. A

question I'm often asked: How do you decide which rogues to tackle? I can

assure you it is an entirely scientific process.

On rogue traders we come across loots of different complaints. We

filter them thoroughly and I give them all the respect they deserve.

Next. I said to her I wanted to go to Greece, but in my head I meant

Turkey, and I ended up in Greece! Why didn't she read my mind? She's a

travel agent, it's her job. Yes the vase came but the box it came in had

a million of these little what is it things. You can't even eat them. So,

I hear you ask, how do you decide which stories to feature on rogue

traders? Of course, there is a formula. The suitability of any

story, X here, equals the sums of money lost times distress caused,

divided by the brazenness of the rogue times opportunities that we

have for terrible jokes. And we call this... The rogue co-efficient. It

is looking like one individual in Nottinghamshire has a rogue

co-efficient of an astonishing 128. Yes. This man, Paul Duggan, who

trades as Mobile Car and Commercial Repairs, not to be confused with

other companies of a similar name. If you call him out he will come to

fix your car or van. I've come to Nottingham to meet no fewer than

three different complainants. They all have a different story to tell.

Lynn and Gary Simpson called Paul Duggan out to fix their Citroen

Picasso. What was wrong with your car? He said there was something

wrong with the barb o. He took that off to -- with the turbo. He said he

was coming back the following day to put it back on. But he didn't come.

That happened every day for two weeks. In fact Paul Duggan never

returned. Disappearing with both the parts and Lynn and Gary's ?340

deposit. In total, how much are you out of pocket? About ?900. Lynn,

Gary, thank you very much. Thank you. So, money gone, car

useless and a very high brazen factor. Rebecca and Darren called

him out to look at their Renault for them this time he departs on the

engine plus ?350 deposit and then... That was it. Called him numerous

times to. No answer. He left the car in such a bad condition they had to

buy a new one. How much out of pocket are you? About ?2500. Sounds

very much like the last couple. Car out of action, money and parts gone,

turning a small job into thousands of pounds of expense. Alan Lichfield

called him out to fix a broken turbo on his daughter 's Ford focus. Let

me guess. He took the parts. He took a deposit. But he didn't complete

the job. Correct. It's all starting to sound rather familiar. Two

possibilities here, either he's worked out that if you take people

's money and provide little or nothing in return, you make more

money that way, or he is really, really bad at his job. To find out

which, we need to get him out. Richard booked into look at this

beauty. A Vauxhall Corsa. But before that, car expert Mark Brown is in

town about to watch what's going down. He loosens the connection on

one of the senses. It measures oxygen levels in the exhaust. The

engine warning light is on now. Also completely blown a fuse from one of

the electric windows. These are easy things to fix and should cost no

more than ?75. With everything in place, we await Paul Duggan's

arrival. Richard goes out to say hello. All right?

Clearly not one for the small talk. The engine lights come on and I have

no idea why. He starts by plugging in his fancy diagnostic machine and

then, well, that's it. 15 minutes later he still just sitting in the

car. He's not even lifted the bonnet, checked the connections or

anything. You've got to do more than sit in the drivers seat. When he

does eventually get out, Richard asks for diagnosis.

Actually, they are not packing up, they are just loose. What's he going

to make out of the blown a fuse which I'm sure he will investigate

any minute now. Any minute now? Paul, any minute now? Paul?

It's fair to say that Paul Duggan isn't exactly in a hurry

to get under the bonnet of our car. Which is strange, given

that he's supposed to be a mechanic. Find out if he

proves his professional prowess in a little while.

Almost half of us watched TV in high-definition. Very revealing for

old faces. For HD, you need HDTV plus a set-top box or a Blu-ray

player. And finally one of these, an HDMI cable. That connects your

device to the back of your television and they come in a range

of prices. So I have here two identical televisions hooked up to

two identical Blu-ray players, playing two identical disks. The

only difference is the standard of the HDMI cable we are using. A TV on

the left has a ?3 99 cable. The one on the right ?85 99 cable. It is

gold-plated and therefore more durable but wanted plug-in, the

chances are you won't be pulling it in and out to test the strength. All

you care about is the quality of the picture. Look at the two screens and

I think you'll agree there no difference whatsoever. However staff

don't always admit to that. Paul contacted Watchdog to complain about

the way his local Currys PC World stall was selling HDMI cables. He

heard salesmen telling customers are needed by the most expensive one if

they want to the best possible pictures on an HDTV but Paul is a

self-confessed technical person and he knows that's not true. An HDMI

cable is actually very simple. It either works or it doesn't. It

carries the video and audio signals that make up the picture that make

up the picture that you see on television. It carries those in a

digital format that means it converts the signals to ones and

zeros and reconstructs the pictures at the other end. Because its

digital, it's correct or incorrect. It is correct, a perfect picture. If

it incorrect, no picture at all. In a normal domestic environment, a

cheap cable is as good as an expensive cable and both will

provide perfect quality, no difference at all. Was this typical

of the way the cables are being sold? Time to find out. We visited

15 branches across the UK looking for an HDMI cable to connect to

television and we asked staff about the difference in picture quality

between the two cables. Here is what the first salesperson had to say.

This is what all sales staff should be saying and two more stores,

that's exactly what we were told. In another three, the device was

confusing and in the end they advised we buy the cheapest cable.

But in the remaining nine stores, the information we were given was

very clear and very wrong. And once again, incorrect. In each

of the nine stores with a clearly advised to go for more expensive

cables if we wanted the best picture quality.

So what is going on? Why did the sales staff in some stores get their

information so right, whilst the majority got it so wrong? Surely

customer services would set the record straight?

Even their customer services don't know what they are talking about. So

let's put you in the picture. The message couldn't be clearer. You

don't have to spend a fortune on an HDMI cable. No matter what anybody

might tell you. Ricky Boletto reporting there.

Curry's PC World has put its hands up and apologised. It

acknowledges that in our examples it failed to explain

the different options as fully as it should have done. It says

happy customers are its priority and as a result it

will now be reviewing the training of its staff to help

people make better choices about what equipment they

need. They have promised to exchange

cables to anyone given bad advice. A result.

need. Still to come. The 250 Thomas

Cook holidaymakers stranded for a day and

Cook holidaymakers stranded for Airport because there was

no Crew to fly them. Back to Nottinghamshire and

mobile Back to Nottinghamshire and

now. We've called him out to take a look at our Vauxhall

Corsa, complete with its two minor faults that should cost

Corsa, complete with its two no more than ?75 to fix. He's

already made a pig's no more than ?75 to fix. He's

going to make What is his verdict on the blown

fuse for the electric window? No, it hasn't. He might as well just

put a few ideas on a few ideas on how to control it out because that

diagnosis he's just done... While he's working out how much will cost

to buy the parts don't need, Richard attempts to make small talk.

Funny you should say that. What is not funny at how much is about to

charge us. 550 quid? Total incorrect diagnosis.

Entirely unnecessary. ?475 more than we should be paying for the job.

Shocking. Telling us it will take a few days to source the parts, he

takes 250 quid upfront and Leeds. -- leaves. Seven days later, and he is

due again. At 10:30 a.m., Richard rings but Paul has a tale of woe.

He's had his van broken into. How very inconvenient but, benefit

of the doubt and all that. What we can do now is wait. 90 minutes

later, now he's got a problem with his replacement van.

Six phone calls, four hours and 40 minutes later and we have thrown in

the towel. We ring him one final time to rearrange for another day.

He promises to come round the following Thursday at 1:30 p.m.. We

can't shake the feeling he's starting to do to us exactly what he

did to the others. Taking the money and never coming back. Of course,

what I'd like to know is what he's really doing when he says he is

unavoidably detained. Maybe he's taking his dog to Doc 's poodle.

Maybe he's mowing the lawn of an elderly neighbour. Maybe he's doing

a charity fun run. Luckily, there is a way to find out. And that's by

trying to buck onto another job at precisely the same time as he is due

to revisit. Without the help of the space time continuum, he can't be in

two places at once so hopefully we will be able to see first-hand that

is just giving us the brush off. Cathy 's car is more snazzy, a BMW

which apparently is nice. Mark loosens up connection to the power

steering rack. The power steering is heavy. The noise you heard of them

as a UPS warning light coming on, so he should be able to find the fault

pretty quickly. Does he take this new job? Of course he does. The

morning arrives, everything is in place. No sign of Paul Duggan at

Richard's house but what is this? Here he is blocking up at Cathy's.

Pulled the bonnet catch. He's doing slightly more than last time.

Straight under the bonnet. He's down in the right area. A phone call from

Richard about now. Vauxhall Corsa. Just wondering where

you are. I'm stuck on a little job that should have took five minutes

about three hours ago. And that, ladies and gentlemen, is a 100% bona

fidy solid gold carbon fibre reinforced lie. It is now 3

o'clock... Yes, I know, I'm coming though, I'm definitely coming. But

is he doing all he can to finish this job and get to Rich quickly?

No, not really. Another slurp of tea, a scratch of the head. A lot of

dribation for such a simple fix. And now for his diagnosis. It's the back

of the pump, where the wire es go into the pump, they've corroded. In

here? Down here. Yeah, down there. Where there is absolutely no

Croatian. You might want a new motor. Really? How much would that

cost? A lot of money. It would be a lot cheaper if you push the plug

back in, which is what it needs. Went straight to the problem.

Another complete misdiagnosis. Absolutely shameful. He estimates a

cost of 12 to ?1300 and leaves to track down some parts, saying he

will be back in half an hour, but is he finally en route to meet Rich? I

hope so, because Rich is looking well dodgy. But perhaps not as dodgy

as Paul Duggan. He's a fake and he's a flake, which gives me an idea.

Stop me and buy one in ten. Next, train WiFi. The major inter-city

companies claim they offer a reliable service which promises to

keep you connected. Great. That reassurance you can turn the train

into your office and work non-stop for the entire journey. Does it

work? What do you think? To find out, we looked at three comparable

routes operated by the three biggest companies to offer WiFi. East Coast

operating unsurprisingly up the East Coast. Virgin, who operates the West

Coast line, and Cross Country, who operate the line between Bristol and

Newcastle. We sent our researchers on a return journey on each line.

They had special programmes to test two things - the reliability of the

connections of the internet for the entirety of the journey, and the

speed it takes to download a small file while travelling. Fist up

connection. On East Coast, a return journey between London and

Edinburgh, we were disconnected for 20. 65% of the time. On Virgin, a

return journey between London and Glasgow, we were disconnected for

17. 81% of the time. But Cross Country fared much better. On a

return journey between Bristol and Newcastle, we were disconnected for

3. 26% of the time. So despite the fact they all promised connectivity

for the entire journey the WiFi of East Coast and Japan was

disconnected for almost a fifth of the time.

Next up we have speed. The amount of time it takes to download a small

file like this. A high-quality picture of maybe one of your

favourite presenters. Dear oh, dear. If you wanted to download this on

your mobile using 4G it with a take around four seconds. On average for

Virgin, it took us the 1 minute and 52 seconds to download.

On Virgin it take 28 times longer to open an attachment on' aen mile. --

on an e-mail. Downloading attachments can be a frustrating

process. If you are not connected for the whole time and it takes an

age to download anything, what are for the whole time and it takes an

you actually paying for? Lil' Chris in boy heavy-. We me

you actually paying for? explain matters is IT guru Adrian

Mars. If I've got a five-hour journey and a presentation,

Mars. If I've got a five-hour trip? Pretty low. You can't download

Mars. If I've got a five-hour big files, so you may never get it

done. The speed varies from a trick toll

done. The speed varies from a trick And you would

disconnected a lot of the time. What's the problem? It's the

technology they use. What's the problem? It's the

Virgin route your signal through a single mobile

Virgin route your signal through a or 4G, and that isn't enough when it

is shared between or 4G, and that isn't enough when it

train. Whereas Cross Country combine all the mobile networks together

rather than just picking, unlike the other two, from the signal that's

best, so if one or two net, other two, from the signal that's

even three don't provide the signal, the others can pick up the slag. I

would be better using my mobile? I think you would. It won't always be

better. You are just restricted to one network, but it's a least you

can download files if you've got the data allowance of a decent size. You

can listen to the radio through streaming services. And in most

cases you can streaming services. And in most

mobile to provide a WiFi connection to your laptop. And WiFi at that

standard should be free shouldn't it? Yes, if it is that bad, I don't

think they should be asking customers to pay for it. They are

claiming an uninterrupted service and it is not that. Normally I would

get e-mails for responses but and it is not that. Normally I would

thought I would get them sent by train! ! Cross Country says our

research where service was lost it was due to the train travelling

through tunnels and areas of open countryside, where signal can be

poor. Virgin says sit knows their WiFi doesn't meet the standard

people expect and they are working hard to find a solution. Upgrades

are under way and passengers should see better connections by the end of

the month. And East Coast, increased demand on its routes have meant some

problems and upgrade work will be completed on all its trains by the

end of the month. Thanks Chris. Now Kate Bush, not

even on stage since 1979. Were you even born then Chris?

She will be playing 22 nights at the Eventim Apollo Hammersmith from the

end of August. A huge event, so Kate Bush and her promoters were

determined to protect fans from paying outrageous prices on the

second hand ticket markets. The lead customer's name will be on the

ticket he bought plus the ticket he bought for other people. There's a

maximum of four tickets per person. He will have to show identity and he

will have to have the people he bought the tickets for with him and

they will have to go in with him. We have used this method before and it

proved successful, so that's why we applied the same methods for Kate

Bush. Tickets restricted to four per person, name of the buyer printed on

each of them and photo ID needed to get in. Did it work? Let's go back

to that morning in March when the tickets went on sale. It is the

morning all of us Kate Bush fans have been waiting for. At 9. 30am

tickets go on sale for the singer's first live shows in 35 years. Limit

going down. The face value for the tickets for the 22 shows range from

?353 to ?145, but Kate Bush doesn't want ticket touts taking advantage,

so will the action taken by her concert organisers work? This

morning, we are going to find out. In just a few minutes those tickets

will go on sale and we'll be monitoring the official website and

four of the biggest companies on the secondary market. It is exactly 9.

30. Let's see what happens. Immediately the websites of the

official sellers are inundated. Five minutes in and there are no tickets

left. None at all? No. Demand is so high, Eventim sells out after just

five minutes, and yet almost immediately tickets begin popping up

on the secondary market on via Go-go, Asset Waive and Get Me In. It

is highly unlikely these are tickets being sold by fans. Why would you

sell your tickets on just moments after they went on sale? What's much

more likely is they are being bought and resold to make a profit. This is

borne out by the sort of prices we begin to see. Is ?328 each. ?750, is

that right? They are steep. We decide to buy a ticket from from

Asset -- - from Seat Wave. You've got the ticket. Despite others can't

get anywhere near you have one ticket, admitly an expensive

tickets. Extraordinary. ?483. By ten o'clock all three authorised

sellers have sold out. Their most expensive tickets was ?145, and yet

dozens of second hand tickets continue to appear on the secondary

market at truly mind-boggling prices. We see some for sale at a

whopping ?1,999. But hang on. What about those extra security measures?

Only people with the correct names printed on their tickets and

matching photo IT will be allowed into the concerts. That's only

possible if you bought your South Africa one of the three authorised

websites. But ours a second hand ticket, so it will have someone

else's name on it. So how will we get in? The secondary sites have

warned customers they will have to pick up their tickets on the night

somewhere in Hammersmith. Sounds dodgy. How will it work? Let's give

Seat Wave a call. It says I have to meet someone to collect the ticket.

How does that work? As a seller of our ticket, we need to collect the

ticket at Hammersmith and you will need to be with him at this moment.

As soon as you will collect the ticket we will give it to you and

you will be free to go to see event. The tlikts be released by the people

who organise the event only on the night of the event. So the only way

I can get this is if I meet a stranger in Hammersmith and go into

the venue with him using his ID. Once I'm through the door, that

person will most likely leave. The industry has a name for these

people. They call them walkers. It is a practise that the secondary

market considers to be totally acceptable. Touts who harvest large

numbers of tickets will employ walkers. They will give them the

credit cards they purchased the tickets with and other

identification. They use the ticket to walk into the event with the

person to present the credit card, come back out, meet the next group

the tickets have been sold tow, walk those through, present the next form

of IT and so on and so forth. It is all designed to circumvent any form

of entry restriction. By doing walk-throughs sellers are able to

cheat the security measures put in place by the concert organisers.

They are using the secondary market to do it. Yes, they've bought the

ticket, but they've resold up to three others at a massive profit,

thereby ex-including fans who aren't wealthy enough to pay anything

greater than the face value. We saw a couple of hundred Kate Bush

tickets for sale on three of the four main secondary sites. But for

Nick Blackburn this still represents a success. There is would be far

more if they hadn't decided to take a stand. 98% of the tickets went to

the right place. If 2% didn't, I'm still happy with the result. . It is

going be very difficult on the night for people to get in who haven't

bought tickets the right way. I'm pleased we did the right thing. So

Kate Bush had a go and she did alright, but when the secondary

market fights so hard to help the ticket touts bend the rules, even

our Kate struggles to come out on top.

The restrictions meant that the majority of fans paid the true price

but the second hand tickets agencies still made a packet. Chris went to

the headquarters of Seat Wave, the company that sold us our nearly ?600

ticket, and confronted the chief executive. I have bought tickets

from your website for Kate Bush. OK. When I rang up Seat Wave and said

I've got a ticket, could you fill me in with the information

I've got a ticket, could you fill me do, what is the procedure, and they

said do, what is the procedure, and they

Hammersmith with the ticket. Why do I have to meet someone? Instead of

saying, because someone else's name is on it, they said it's because the

tickets are only allocated that day. Right. Which is wrong, right? That

was wrong. I'm not sure who said that to you but that was wrong.

There are other people's names on it. When you go there, the fan who

bought the ticket will take you in and you will see the gig. That's why

you have to meet someone. Ideally we wouldn't do that. We only have to do

it because the promoters have decided is you have your name on the

ticket. So it is a mistake? If that's what they told you. The

promoters have made it in such a way that it is going to be very

difficult if you fall ill, if you can't go, you won't

difficult if you fall ill, if you you won't be able to give your

ticket to anybody tells. you won't be able to give your

believe that is right. I bought two tickets and I'm together with my

believe that is right. I bought two partner two. Of my friends are

flying in from America. If I fell ill, they wouldn't be able to go. We

don't ill, they wouldn't be able to go. We

they want to make a profit in the secondary market. Very few people

might have done that. Of the 60,000, only a couple of hundred

might have done that. Of the 60,000, the secondary market, a tiny number.

Some of the secondary market, a tiny number.

make a profit but we the secondary market, a tiny number.

allows other people who want to go to buy that ticket. I understand you

want to buy that ticket. I understand you

Bush, the organisers, they want the tickets to go to genuine fans. And

they have. Of the 60,000, only 200 were sold on our site so the vast

majority of gone to genuine fans. I would argue tickets sold on our site

also go to genuine fans because if people want to spend that money, we

allow them the opportunity to get it and that provides a real service.

Choosing this should be a restriction on the mark-up? Not at

all. How would you feel, you bought your home but you can't sell it or

you could only sell to make a 5% profit on it. Once you bought the

ticket, profit on it. Once you bought the

anything you want with it, just as you do with pretty much anything

else you buy. It's different to a house or a car. It's different. Why?

It's an event for genuine fans, your investment property, but a ticket

shouldn't be an investment. It's not an investment. The vast majority of

people who buy it are not reselling it. A few people are selling it. If

they feel like they want to make more money on it, and a fan couldn't

get tickets originally and are willing to pay the extra, why should

they be restricted? They are not restricted from doing that in any

other area. I should tell you Seat-Wave have refunded our ticket

but it's clear the measures were unpopular with secondary ticketing

agencies. Viagogo says it's an attempt by artist to restrict

reselling the ticket is a violation of consumer rights and that selling

second-hand Kate Bush ticket is perfectly legal. We asked you for

your view on the second hand to get market should be regulated and

overwhelmingly, you said yes but the Department for Culture, Media and

Sport has no plans to introduce new regulations. Instead, it's

encouraging event organisations to limit reselling by using controls

such as those used by Kate Bush and her people. Please keep your stories

coming in. In the meantime, here's a few more.

Half of all British households in the UK have overpaid their

energy bills meaning suppliers are holding up to 1.2

billion of our cash. The You Switch survey published today

revealed more than 13 million homes are owed an average of ?86

with a further 250 in credit to the tune of as

much as 500. Energy suppliers appear to have collected

monthly direct debits without taking into account reduced

useage due to the mild winter. They also ignored the fact

many households cut back on heating and lighting after the

Big 6 companies put up bills. The rules state

suppliers must refund this money to any customers in credit whenever

they request it. So what are you waiting for? Get

reclaiming! After the final part of

Rogue Traders of course. Several major food many factors are

failed to produce the calorie content of their biggest sellers

despite signing up to a government healthy living programme for the

Daily Telegraph is revealed in stead of changing their most famous

brands, the companies tinkered with the lesser-known items to meet

targets for software example, Coca-Cola cut calories in Sprite by

13% yet still uses nine teaspoons of sugar in every can of original Coke

for thugs whilst calories in Nestle products Aero and white Kit Kat

junkies have been reduced by 5%, regular Kit Kat, Lion bars and

rollers are all untouched for the companies say they have not been

changed because the recipes are so popular with their customers. The

nations dentists may not agree. Rogue Traders of course.

250 Thomas Cook holidaymakers were left stranded in Bristol for 36

hours this weekend after the airline cancelled their flights

due to staff shortages. The passengers on flights to Majorca and

Ibiza only learnt of the delays when they

checked in around 6am on Sunday. But they heard nothing more from Thomas

Cook for the next 11 hours. Eventually, one

solitary rep was sent and arranged for all to be put up for the night

in a local hotel. But the chaos continued the

next morning when the buses meant to return them to the airport failed to

show. They finally made it back around lunchtime, when they were

told they would be taking off that day. Just not

for another five hours. They have offered ?425 compensation

and says the pilots were sick. Presumably the refs and the bus

drivers have the same bug. for another five hours.

Back now to our mobile Mechanic, Paul Duggan. He booked

himself on to two jobs at the same time, but, without

the power of time travel, was only physically capable of

attending one. So now he's left it, we're hoping he's moving to

the next one to complete the work we've already paid him for. But it's

worth calling It's Richard again. I'm wondering

how you are doing? Are you still are the same job as last time? That same

job he's referring to is the one that our other student Cassie called

him up for. Just a check of the old footage. He's not there. He's

definitely not there. And that's because he left 40 minutes ago.

Just so we're clear, that's your fault, Cathy. The familiar clean at

a bloke, and you haven't bought a new parts. But, guess what, he never

shows up for Richard, and we have no idea where he goes because he

doesn't go back to Cathy's house either. So she called him. How are

you getting on with the parts? In the morning?

Sure enough, these back first thing showing up 40 minutes early.

Cathy's boyfriend Dave is there to meet him. But something strange and

it occurred since last night. This is a very different Paul Duggan to

the one we saw before. For some reason, he's had a change of heart

about what's up with the BMW. Yesterday he tells the power

steering pump was corroded and we would meet a new motor. Now he's got

the diagnosis absolutely spot on. Did you find out what the problem

was? The clip is hanging in there. Within half an hour, his fixed the

fault. No further mention of corrosion and a new improved price.

Why Paul Duggan decided to abandon the lie about the corroded parts we

will never know, but it does go to prove that he could have diagnosed

incorrectly in the first place. And that everything you need to know

about the man. He's quite happy to lie to its customers if he thinks it

will get him some extra cash. We wrote to Paul Duggan and asked them

to explain himself but surprise surprise, he ignored us. Funny that.

A week later, we have another house with secret cameras, a new student

and a vehicle of a different kind, because the don't forget, Paul

Duggan fixes commercial vehicles, too. And we thought to ourselves, on

a day like today, what kind of commercial vehicle would be most

like to have? Play my music. Yes, we got a problem with our ice cream van

and Paul is booked in to have a look at it any time now. We think he is

here. Yeah, he is here, at it any time now. We think he is

actually going get out of his van? For some reason, he seems a little

bit reluctant to come round the back. But he does eventually get out

and our actor leads into the ice cream van where I am hiding. That

said, a little bit further. He seems very suspicious. Maybe he is

said, a little bit further. He seems rogue traders before. He said is

going to get something from his van for the instead, he gets in it and

drives off. We do have a sneaky idea where he may be going, though,

drives off. We do have a sneaky idea so we had dared to have a little

word. Well, big word. ? music. Let's go and see if we can talk to Paul.

We know he is in there but the Blind has been pulled down and he is

refusing to answer. It's times like this when I find a megaphone can

come in very handy. Hello, Paul, it is BBC rogue traders. You are

probably aware we try to catch up with you earlier on. With the ice

cream van. For some reason you left at

cream van. For some reason you left if there would be all right to

cream van. For some reason you left a chat? About the large sums of

money still a chat? About the large sums of

customers? These are all people whose lives you have made a very

customers? These are all people difficult. Just like he does with

its customers, Paul Duggan is giving us the brush off. Do you know what,

I suppose utterly one thing for it. Shall we have an ice cream? -- I

suppose there is only one thing for it. So, unprepared to talk to us,

just like he is unprepared to talk to its customers as well. Round the

office, we have started a call him Mr Whitby. He whips away your cash,

and then he leaves. Since that day we've heard nothing

from Paul Duggan forcibly never return to complete the work you

promised. A lot of disgruntled customers

clearly want to keep his face hidden but unfortunately, it hasn't worked.

Here you are in our rogues gallery. A quick update from your e-mails.

Tracey says her dad bought a TV from PC World and they convinced him to

pay ?80 for his HDMI. We tell you to take it back. They will reimburse

you if lines with the terms and conditions. A friend lost ?5,000

last ?50 but the reported. They were embarrassed. Go to

[email protected] and you can write to us as well. The address on your

screens right now. Next week, private parking companies for Sox

have you tried to appeal a ticket. The tactics they used to stop you

plus the perils of private health screening and how some of the sofas

delivered by Harveys neither lockable sound like you would

expect. That's all on Watchdog next Wednesday at eight p.m.. Until then,

from all of us here, good night.