Episode 1 Watchdog

Watchdog is back, fighting for your rights.

Tonight we investigate Asda's home delivery

service after members of their staff and customers told us

about the dirty condition of the crates used

And some of the results are truly stomach churning.

and welcome to a new series of Watchdog, with you for the next

eight weeks from our brand new home

The building behind us is where our team sifts

through the thousands of tip-offs and stories we get each week.

If you've had a duff deal or been sold dangerous products,

Coming up tonight, customers this week at both

Sainsbury's and Topshop still being affected by fraud.

Also tumble dryers that catch on fire.

If you're one of the millions of people with a Hotpoint,

Creda or Indesit machine at risk, we've got a big announcement.

And there's more bad news for Vauxhall.

Yes, following our investigation into the Zafira B last

year, Vauxhall issued a nationwide recall.

Now you've sent us reports that the Corsa D can also

Joining the Watchdog family is Steph McGovern.

She's enlisted volunteers up and down the country to investigate

big consumer issues that affect us all.

Team Watchdog investigate the blight of nuisance calls

These calls are making the Layton family's life a misery,

No, no, no thank you. Please go away.

If you're applying for a job in a call centre any time soon,

here's a question you might want to ask yourself.

Hello, guys, how are you doing. I'm from BBC Rogue Traders. Where are

you going? Why wouldn't you want to represent the company paying you?

An electrical survey company pressure selling to the elderly.

a shocking story that's already had a big impact

It's all about online shopping and food hygiene.

If you have your weekly shop delivered, just how much do

you know about the way it gets from the store to your front door?

Online grocery shopping has grown by nearly 20%

Online grocery shopping has grown by nearly 10%

Asda is one of the biggest providers of home shopping,

and promises customers they can "sit back and relax while their personal

shoppers pick and pack the items as carefully as you would".

But that's certainly not what we've been hearing.

Normally at Watchdog, it's customers who contact us

But sometimes a company's own workers are so troubled

by how their company is operating, they ask us to step in.

I'm on the way to meet a whistleblower who is seriously

worried about Asda's home shopping service.

One of the main concerns he raised with us is over

the state of the "totes", or crates, that shopping

The conditions of the totes are not monitored.

And I can tell that they are dirty and I wear gloves.

Because I'm scared of catching something.

You're so worried about the state of these crates that

you're delivering fresh food in that you are wearing gloves?

And a recent change in the law has made the need for clean crates

In October last year, England joined the rest

of the UK in introducing a 5p plastic bag charge.

Since then the number of plastic bags in use has fallen by 85%.

And, if you do your shopping online, you can cut out

In fact, Asda's website automatically defaults

to a "no bags" option when you order online.

Otherwise it's a flat 40p charge per order.

So with Asda automatically opting to deliver your shopping loose,

it is absolutely crucial that your food arrives

Which makes it all the more worrying that our whisteblower's concerns

This home delivery driver sent us photos of what he says

I've seen fruit that's been squashed at the bottom,

it goes straight back out to the shop floor to be loaded up.

There's mould on a lot of the totes, just

Obviously, if it's been raining, stuff just grows on it.

They go straight back out and back in again, but you're

not talking one or two, you're talking all of them.

Some of the things that these have rolled in -

It's not stuff that I'd feel comfortable feeding to my kids.

We're delivering to like, to nurseries, kids' nurseries.

Of course, the people in the nursery aren't going to know that, you know,

Nursing homes, again, that's food, that's fresh food,

that's going straight into their kitchens.

And Asda's customers are starting to spot

Matthew Cooper from Southampton sent us these photos of his crate.

But it was an email from Tracy Chapman in Shropshire

She got in touch when she found maggots on the cat food delivered

The shopping I'd already put away, I had to empty the whole

of my fridge, and things that weren't sealed I had to chuck away

And the food that was sealed, I had to wash it all and wash

all inside my fridge, cos obviously I'd already

We decided to test out the hygiene of Asda's home delivery

The team and I posed as customers in ten homes across the country

to see what state our weekly shop would arrive in.

And food hygiene expert Dr Lisa Ackerley has

For each shop, we accepted the pre-selected option to receive

So first up, how did our products arrive?

According to the law, plastic bags should be

provided free of charge for raw meat products

and unwrapped food like fruit and veg for "food safety" reasons.

However, on nine out of ten of our deliveries, we were sent loose

Things like leeks and potatoes, they have been

So if you had a pepper next to a potato,

for example, then the bacteria from the potato could

On three of our deliveries, we found packets of raw meat

unbagged and tossed into crates along with fresh, ready to eat food.

The raw chicken that was delivered is wrapped up,

so it may not be in a bag, but it is wrapped,

called campylobacter, which gives you really nasty diarrhoea

It causes more bacterial illness than any other organism,

It's found on the outside of the packaging

Now, in the crates, that means that the contaminated package

is right next to something like a ham which you expect to be

It may not make you sick for at least two to five days.

So you'd never think it was from unpacking your

supermarket shopping that caused the illness.

So separation was hardly up to scratch.

What about the cleanliness of the crates themselves?

For each delivery we swabbed them and sent the samples to a government

accredited microbiology lab for analysis.

There they tested bacteria levels to see exactly how

We had food delivered in 10 different places across the country

and tested a crate from each of those orders.

Each column represents the results from one crate, the higher the

column, the higher the bacteria level.

Out of the 10, only one was deemed by the lab to be 'satisfactory',

That's a higher level of bacteria than satisfactory.

And here in red you can see three were described as 'dirty',

one was 'very dirty' and two were 'extremely dirty'.

Do more than half the crates we tested were 'dirty' or worse.

What are we talking about, dirty? Dirty would be equivalent to the

kitchen floor levels of dirtiness. Extremely dirty could be like the

inside of a kitchen bin. We are potentially talking about something

that is hazardous to your health? Absolutely, you don't want your food

delivered in something that dirty. You're going to give us advice to

ensure that the food you eat is safe.

undercover as a driver in the Home Shopping Department

at one branch of Asda to get the inside story.

She spent six days in training, and was deemed ready

to go out on her own to make deliveries.

During this week, she was given absolutely no instruction about

And with around 20 deliveries to make in a typical eight-hour

shift, there's no time to clean the crates.

In fact, during her shifts, Ffion was never given

a break, as she battled through back-to-back deliveries.

Out on shift, our undercover team member saw crates

stacked on the ground, left on grass and mud.

For Lisa Ackerley, all of this raises serious alarm bells.

The problem with them being on the ground means...

that whatever is on the ground is transferred onto the crate,

So what exactly happens to those potentially contaminated

crates before they're sent back out for delivery?

Is there any cleaning process in place at this store?

Most crates were put in piles ready for delivery the next day.

But what about the really dirty ones?

According to this manager, the only process in place to clean the crates

Those are food contact surfaces, the crates,

That means that every time they get contaminated, it just builds up.

Well, it wouldn't be that difficult to actually wash every one.

You have a great big commercial crate dishwasher.

And when you come in, you send them all through.

That's means they're clean at the other end.

raised their concerns about cleanliness with Asda.

And none have been impressed with the response they received.

So what will it take to make Asda get serious about hygiene?

This is what the supermarket had to say about it all.

Asda says it hasn't lived up to the standard of service customers

expect, but says it takes complaints seriously and does the right

Asda says some policies and procedures were not followed in

the six locations we ordered shopping from and has

to improve standards across all home shopping services.

Asda adds that all colleagues are trained on using cleaning

equipment and that it has clear rules that uncooked meat and loose

produce should be bagged separately, but that these rules hadn't been

It says it never expects colleagues to work without the breaks

Asda adds that it is deep cleaning every home shopping van,

re-briefing every Asda colleague on cleaning and food safety rules

and introducing deep cleaning for all delivery

Many people watching will be worried about how clean

Lisa, what advice can you give people to keep themselves safe?

Always wash any fresh fruit and vegetables because you don't know

where they've been and who has been handling. Secondly, when you unpack

the shopping make sure that the raw meat and poultry going to the bottom

of the fridge away from ready to eat food. If you are preparing any raw

meat or poultry, do a good clean and disinfect afterwards and don't

forget to wash your hands. Good advice, thank you.

We're going to keep following this story, so if you've got evidence

of problems with other grocery delivery services

please get in touch, we'll look into it.

This story wouldn't have come to light without the whistleblowers

It's already made a big difference so keep sending us your tip offs

You can email us get in touch via social media or write

Coming up, another story we wouldn't have had

as we investigate reports of fires starting in another line

And we tell you how to avoid the scam currently affecting Topshop

On Rogue Traders we are here to make things better.

We love nothing more than to be able to turn around

to you and say, "Well, that's one firm that's realised

the error of its ways and has done things differently".

MyHome Installations Ltd, based in Maidstone,

for Landmark Home Security Ltd, who we featured back in 2012.

The alarm system is for free, the monitoring, the maintenance,

the response is what you'll have to pay for.

They were pressure-selling alarms to old people

Hopefully, Landmark will help reduce crime in your area -

and that's basically, as you said, what we're doing.

All we do ask for is a good, old-fashioned yes or no.

Invite someone round to your house and...

I only wanted to think about it, Joe, and when nobody

would accept it, that's when I said no.

No, no, no, Beryl, you won't accept that I've been

Our salesman there was clearly in need of a bit of career guidance,

so we called him back to the house one more time.

You're bullying women in their 70s into alarms,

you're lying about them, you're pressure-selling to try

and get them to sign up for long-term contracts.

The company boss, Liam Walsh, placed the burden of shame squarely

on the shoulders of the young salesman, saying his actions "in no

way represents the policies of the company or any

And that positive steps would be taken to ensure that this situation

80-year-old Jean Gardner was already a Landmark Home Security customer,

with a maintenance contract that took her to March 2017.

However, in January this year - 15 months before it ran out -

After he left, her daughter Janet found out, and realised

We discovered that they'd signed her up for a three-year

contract that wasn't going to start for a year and a half,

Janet was able to cancel the contract,

but it left her appalled at what had happened.

Why does anybody take out a contract for three years that

You don't know where you're going to be in that time,

you could move, you could, anything could happen.

The way they present it to you, you sort of get into your mind,

They were preying on an elderly person.

They're making her feel unsafe in her own home.

That's my money, you're on a pension and you sort

of need every penny you can get, and they've just taken it away.

So it would appear that the bad old stuff is happening again,

despite Liam Walsh saying he would take positive

A rather more negative step, it would appear, is that Landmark

Home Security are branching out - and offering another service

under their new name, MyHome Installations ltd.

They'll cold call you and give your house a thorough electrical survey.

And even more interesting is the fact they're hiring.

So we got a man in on the inside as a trainee salesman.

Before he starts, he gets a few tips from one of the bosses,

So what is it that our mole has to blindly follow?

Electrical manager and film buff Andrew -

or Bill to his mates - is keen to tell our mole

Wasn't that the one where Leonardo di Caprio...?

We have a man on the inside, ready to absorb the MyHome

We've conducted a series of nationwide polls this series

to find out more about some of your biggest consumer concerns.

This week we asked you about nuisance calls and we found that

nearly 1 in 20 people across the country have resorted

to changing their phone number to avoid unwanted calls.

More of those results later, but first we asked Team Watchdog

We've recruited a Team of Watchdog viewers from across the UK.

I'm travelling the length and breadth of the country

on a mission to get us all a better deal.

Now, I don't know about you, but I've had my fill of nuisance

calls, so this week we want you to help us build a picture

Now, I know they're a nightmare, so I'm going to be showing you how

to try and stop those pesky calls once and for all.

There's one thing our team definitely has in common -

They always have a knack of ringing at the wrong time,

usually when you're just about to put the dinner on.

I've tried speaking to them and saying, "Can you take my number

And sometimes that works, sometimes it doesn't.

They don't realise that they can make people's lives hell

I don't want to change my number, but I receive a lot of nuisance

Well, Moshin, we'll get to that, but first we want to see just

We've asked our team to record every nuisance call they've

We've also installed call monitoring boxes in five team houses.

These log exactly who is calling and when, so we can get

a picture of where these calls are coming from.

No, I haven't been involved in an accident.

So when did cold calling become such a problem?

Now, cold calling existed long before phones were invented.

Peddlers travelled from town to town with their wares on their back.

At the start of the 20th century, well, you were more likely to see

door to door salesmen flogging everything from Encyclopaedias

When the home got the phone, it became far cheaper for companies

to bash those phone lines - all you needed was a handset

New technology has allowed companies to automate cold calls,

and a whole industry has opened up selling on your personal details

All this has made it easier than ever before for unwanted

The latest stats show 86% of us in the UK receive them.

But these calls aren't just annoying.

The darker side of the industry means that scammers are preying

on the most vulnerable people, with so-called "suckers lists".

Databases listing people who are seen as the easier targets.

But the fight back has begun to help us all stop the phones ringing.

As regulators have been given more powers, fines for companies that

break the rules have risen to ?2 million in the last year.

But as the results from our team's task show, we're still a long way

On average, each Team Watchdog family that took part received six

And it was a pretty even split across landlines and mobiles.

It was the Layton family in Derbyshire that received

the most cold calls - a whopping 42 across the two weeks.

Northern Ireland and the East Midlands saw the highest average

The lowest number of calls reported were from families in Wales

And, interestingly, of the Team Watchdog

families that have signed up to the Telephone Preference Service,

two thirds told us that they were still receiving nuisance calls.

Thanks to all the Team Watchdog families that took part

Coming up in a few minutes, I meet the Layton family,

armed with some tips to help them, and you, try and stop nuisance

One of things that does worry me is that they're trying to solicit

information from Luke with these phone calls.

That he doesn't know if he should be giving them or not.

So it looks like the TPS isn't working that well. That is what we

found. 58% of people say that the TPS doesn't work for them. Let me

explain a bit more about it. Every company making marketing course has

two check the numbers they are calling to make sure they are not on

the TPS list, and that can take up to 28 days. After this time, the

volume of calls you get will drop, so it is worth being on the list. If

you asked are getting calls, it could be because you have ticked a

box on a website that overrides the TPS, or they could be rogue

businesses. What does the poll reveal about the sort of things

people do to avoid nuisance calls? People don't want them, so there's

lots of ways they've tried to avoid them. The majority of people say

they don't answer calls from unknown numbers. Some people will block a

specific number from calling them. 12% have installed call blockers,

which is interesting, because of that 12%, 83% of them are saying

that call blockers have worked. It's been the most effective solution for

them. Thank you. Let's find out now what was suggested for the late and

family, and if it works. I've come to Derbyshire to visit

the Layton family, including dad In our two-week test, they told us

they received 42 unwanted calls. Jon, just explain to me what it's

like in terms of the nuisance We get them constantly two or three

times a day, both to the house Companies phoning us pretending

to be our electricity and gas supplier trying to get details

from us about our account. It's doing my head in,

and for people with learning disabilities and special

needs like what I've got, I just find it stressful and it

impacts on my daily life. It impacts on my

mental state as well. One of things that does worry me

is that they're trying to solicit information from Luke

with these phone calls. That he doesn't know if he should be

giving them or not, You can see that it is clearly

impacting your life, these cold calls, so we've got some

tips for you to try and help you, so are you up for

trying them? But before I even got a chance

to show Jon and Luke our tips, filming was interrupted

by another unwanted call. Just in the short time that I've

spent with the family, I've seen first hand the impact

these nuisance calls Like, Luke was so stressed out

there, when they rang him, and even after the phone was put

down he just got really tense and upset inside,

and you can just see this family are having a nightmare

with these nuisance calls. So let's see if our top

tips can help. This is a snazzy one -

it looks like a sculpture, So, the first tip is

to go on the Telephone It's really simple to do,

and you can add your mobile number to that as well,

you just need to text TPS and your email

address to 85095. If you're already on the list,

and still getting calls, report it to the Information Commissioner's

Office. They have the power to fine

misbehaving companies and stop So, another phone here,

and I've got another tip for you. This is to use a call blocker,

so you can buy one of these boxes, or a phone that does this,

which will basically block Scammers use cold calling to try

and sell useless versions Do some research, and only buy

from reputable companies that So we're going to leave

you with these for a few weeks I leave the Laytons to it,

and a few weeks later they send me The system that you put

in worked perfectly - It helped a lot because it's brought

down the stress levels and I'm A great result for the Layton family

and we want you as a new recruit if you'd like to join Team Watchdog

you can sign up via our website. We also want your help

with our next story, which is all about one

of the biggest product safety problems of the year -

fires started by Hotpoint, Whirlpool, the company

that owns all three brands hasn't issued a full recall,

instead advising people not We want to try and get

something done about this, as do Andy Slaughter MP and one

of our viewers, Amanda Eskdale. My tumble dryer caught fire during

the night, my sound is covered it about an hour after it was time for

bed. -- my son discovered it. It's completely destroyed MyHome.

Destroyed your home, rendering you homeless -- it destroyed my house.

Sounds terrifying. Andy Slaughter, what is your involvement? Why did

you want to get involved? In August this year I was told that an 18

story block of flats was on fire, I got down there and 100 families had

been evacuated, 26 have been made homeless and it was started by an

Indesit tumble dryer. When she smelt smoke she and plugged it, called the

fire brigade and it still destroyed her property. This is clearly

affecting people far beyond those who own those tumble dryers. I know

you are putting together a petition. We need a proper recall and we need

the instructions from Whirlpool changed. People must using these

tumble dryers as the Fire Brigade recommends. If Whirlpool don't do

it, the government should take action. The London Fire Brigade are

backing that up. Thank you for joining us.

Whirlpool told us that consumer safety is a number one priority

and it is committed to doing the dryer modifications

It says the usage advise is appropriate and proportionate and

It says customers can continue to use their dryer while waiting

It says it now has more engineers and is confident that by the end

of the year it will have resolved the vast majority

100,000 signatures needed for the petition.

For more information on that, go to our website.

Talking of things catching fire, last year Watchdog

exposed the problems with the Vauxhall Zafira B which led

to hundreds of thousands of them being recalled.

Now you've told us the same thing is happening with Corsa D.

Now MyHome Installations of Maidstone Kent, not to be

confused with companies of a similar name.

We've got a man working there on the inside.

And as we've discovered over the last 15 years, there can be

It's Arthur's first day on the job and he's being trained

Lesson one, the key to being a good salesman.

A good salesman knows to never believe a customer.

I always thought the customer was king!

Main lesson learnt, our mole Arthur was allowed to accompany one

like to introduce you to one of the first Myhome Installations

for salesman to follow when they're in customers' houses.

It has some really good pointers.

Yes, armed with his script, our mole Arthur hits the road

with one of the company's top sellers, Nathan.

They're on their way to visit existing alarms customer Edna King.

88-year-old Edna is disabled after a fall, something Nathan wants

on the phone that he's come to offer a free visual inspection

of her electrics but in fact he's here to sell her an expensive report

Nathan makes himself comfortable and starts

by questioning Edna on her relationship with her son.

Once he's tried to impress on Edna that she doesn't

need her son's help to make decisions, Nathan moves

We've checked with the fire brigade and they've told us they've

neither endorsed or issued any specific guidance to electrical

companies to contact their customers concerning fire safety.

Around 50% of house fires are caused by an electrical fault.

Scary bit over, for now, Nathan wants to talk money and for this

And we have found it saves a lot of money in fuel.

The money we save by doing it this way we pass

people to jump on board in our timescale.

I have definitely heard that somewhere before.

but you're watching a classic MyHome selling technique.

After checking the fuse board outside, Nathan gets

It's a good opportunity to create desire.

And on that scaremongering note, Nathan's completed

all his checks and it's now decision time for Edna.

Is it me or is Nathan trying to push Edna

Shame it's totally made up, though.

It's more than double what we've been told it should cost for a house

Edna holds her ground, refusing to part

with any money before speaking to her son and Nathan leaves.

Later that day, Edna calls the office and speaks to Bill,

who convinces her to go ahead with the report.

And how does he talk about octogenarian Edna?

After our mole had filmed Nathan's visit we contacted Edna

and explained to her that we'd secretly filmed the whole thing.

She kindly agreed to talk to me about the experience.

I thought he was pushy, he kept saying, "Well can't you make

"Do you always have to have somebody else?"

I said I don't have to but I want to.

I showed the footage we'd secretly filmed to Edna's son, Mike.

The fact is, Mike, here he is in your mum's home trying

to work out a way to squeeze money out of her.

What would that man feel if someone was doing that to his mother?

So we have a company that claims to have left

its pressure selling past behind and yet they're determined

We have a document which uses the language of pressure selling

This, my friends, is a rogue company.

But we haven't even seen them pressure selling for the big money.

What they really want to do next is sell Edna the electrical work

Usually we'd use an actress for this, but so we can see

what Nathan would say next, Edna has allowed us to rig hidden

cameras in her house and invited Nathan back.

I don't think many sons would react differently

His mum, the subject of some appalling language.

But there is more to come as Edna plays double agent

for us and for once, puts the pressure on

We rely on your tip-offs to make this programme and thousands

Not everything becomes part of a big investigation, but there

are plenty of stories that we do pick up.

Steph, you've been looking at some of them.

Yes, the cinnamon swirl, it seems that Starbucks don't know how many

calories are in them. You see health conscious

Matthew Lewis also got in touch to say he's spotted a problem

with Starbuck's cinnamon swirls. In a Starbuck's cafe the nutritional

information says a cinnamon swirl has 372 calories in it,

but when he checked online he found there are actually 472

calories in each swirl. Starbucks told him the increase

is down to a new kind of icing and they would change

the labels soon. But that was a year

ago, and guess what, Starbucks who told us

they would like to apologise for the error and that they have now

issued the correct labels. If you want our help with any

of your consumer concerns you can email us at [email protected],

tweet us @bbcwatchdog, go to our I hate cinnamon, do you want it? No,

thanks! Now for a report into fires among

Vauxhall's most popular cars. When Vauxhall Zafira Bs started

to burst into flames, their owners were lucky to escape

with their lives. We pulled the children out

of the car as fast as we could. The problem was with

the car's heater. And it was only after Watchdog

viewers contacted the programme last Nearly a quarter of a million

Vauxhall Zafiras are being recalled. Eight months later, in July this

year, Vauxhall bosses reassured MPs that they had

a proper system in place Certainly, the process not just

for fire but for all aspects But, despite these promises,

we've been hearing about safety concerns with another

one of its models. In the last few months, we've

started to hear worrying reports from Watchdog viewers

that their Vauxhall Corsa Ds have The Corsa D is Vauxhall's fourth

generation of Corsa, There are hundreds of thousands

on the road today. Steve Cachia from Wolverhampton

emailed Watchdog after his 2013 Corsa D burst into

flames on his driveway. So, Steve, we can see footage

here of your car up in flames. The flames are spreading up

into the house. Talk me through exactly

what happened. It was a subtle flicker of flames

and smoke. Within six or seven minutes, that was the outcome.

Six or seven minutes to get to that stage.

I was expecting a bang, an explosion.

I think we were lucky in the respect that we were all

If that had of happened in the middle of the night,

that would have been a very different story as well.

The Fire Service suspected the cause might have

been an electrical fault near the glove box.

And we've discovered a number of strikingly similar stories

of Corsa Ds catching fire after suspected electrical faults.

Vauxhall doesn't always seem that interested in investigating them.

Luana Scopel and her partner James were asleep at home near Leeds

in July when they were awoken by shouts from their neighbours.

The flames were as high as the second floor window.

We had cats, and I was just desperate to get the cats,

because I thought that, it's a fire in the front

of the car, soon it's going to hit the petrol tank and it's

The fire was blocking the front door.

So we had to leave through the window.

Again, the Fire Service suspected an electrical fault

near the glove box may have been to blame.

But did Vauxhall send anyone to investigate?

The company told Luana and James it would only investigate their fire

if their insurer came up with forensic evidence that

If there's a fault that suddenly you can park up a car

for six hours and it can set itself on fire, you know, they should be

You know, this is people's lives at stake here.

And this came just a month after that promise to MPs that

Vauxhall's system of investigating fires was rigorous.

We were also contacted by Keith Fitzhenry, after his

Vauxhall once again did not inspect the vehicle, claiming

its enquires could not proceed without information

As we started to piece these reports together

we noticed something even more concerning.

Evidence came in that Vauxhall has known about these fires

Alison Tetley emailed us when her Corsa D started to smoke

and melt in the glove box area back in April 2015.

Alison sent an assessment from her insurer to Vauxhall,

I was panicking that would I get out, and how would I get out of the

car, and if I couldn't get out of the car, would I suffocate,

basically? I was very, very shaken, and very frightened, actually.

Even though she had told Vauxhall that her her car

had started to burn, the case was closed without any

I did expect more from Vauxhall. I felt that this was quite a serious

incident. And if I hadn't been able to get out of that vehicle, it could

have had an unpleasant consequences. So is Vauxhall doing enough to

investigate these fires? Especially considering the fact that

Vauxhall has already had to admit to a dangerous problem

with this very model... it did identify a fault with

the braking system in some Corsa Ds. But Vauxhall only recalled 2,767

cars - just 0.2% of Corsas Not only did this recall fail

to cover the vast majority of Corsa Ds like Luana,

Keith and Alison's, there's also evidence it didn't

even resolve the problem Elisa Simmonds' 2012 Corsa D

was one of those recalled. But three days after

a Vauxhall-approved garage carried So, once again, we're hearing

reports of Vauxhall cars Once again, the fires appear to be

caused by electrical faults. And once again, Vauxhall appears

to be failing to do enough to investigate whether it could be

down to a design fault. So what have Vauxhall

said about your report? Vauxhall told us that customer

safety is of the upmost importance, and it takes fire

reports very seriously. It told us that after

the Zafira B issue, It says it needs permission from the

insurance company so that the cover isn't invalidated.

It told us it investigated issues with nine Corsa Ds,

two of which had caught fire, before issuing the recall for 2,767

If you are worried about your Corsa, go to our website for details.

If you've got a Corsa D and you've had a fire,

particularly if you've got pictures.

What's this fraud affecting Sainsbury's and Topshop customers?

We're working with Action Fraud to bring you details every week

of the latest scams and frauds affecting the country.

This week, fraudsters are sending out fake

Sainsbury's and Topshop voucher deals through messaging

The fake messages appear as if they've been sent by someone

you know and are designed to trick you into clicking on the link

to claim supposed Sainsbury's or Topshop vouchers.

If you click on the link you will be taken to a fake website designed

to trick you into handing over personal information.

So, don't click on the link, just delete the message.

MyHome Installations of Maidstone Kent.

Incurable pressure sellers, with no respect for the elderly.

Edna, 88, a genuine Myhome customer, has allowed us to film

This may be an uncomfortable watch, but it's a unique chance to see

what could be happening in front rooms around the country.

A MyHome electrician has inspected Edna's electrics, and the

electrician is back with the results. Her son is also there to

hear what he says. -- our friend, Jules, is also there. So what did he

conclude? That electrical engineer speak for

15 serious problems and 21 recommendations, but when we had a

good look at the report, nearly half of those were repeated.

That is good news, Nathan. So what would you recommend? Next MyHome

sales technique, priced conditioning. Getting the customer

used to the idea that it would be expensive, and then surprising them

with it being cheaper. You've already established Edna's

home doesn't need rewiring! OK, Nathan, expectations are set.

You've been here for nearly an hour. Are you going to tell us the price?

Back to the scare stories, because frightening customers with fake

tales of serious fires is a key part of MyHome's training. Here is our

mole being taught about tricks. And how does Nathan twist this story

to 88-year-old Edna? Finally, 70 minutes after walking

through the door, and having told us Edna's house only needs one day 's

work, Nathan reveals the price. ?3500 for a day's work. I wonder if

Nathan will suggest a made up discount?

Nathan, plus the admin fee, that's over ?2500, for a job that shouldn't

cost more than ?1500. After two hours of scare stories, overinflated

reports and made up discounts, we ask him to leave. When we

investigated this company four years ago, the man at the top, near water,

shifted the blame onto a man in his 20s. But this is clearly a school

for rogue salesmen. That clears that up. And here he is,

the main man. We always hold out hope that companies will change

after seeing themselves on our programme, but it just hasn't

happened in this case. Despite having been exposed before, Liam

Walsh of Landmark Home Security and MyHome Installations limited has not

changed. So for anyone who has been a target for MyHome Installations,

and anyone next on the list, there is something we have to do. I'm on

the way to meet Liam Walsh to see if he can answer my questions. Liam, if

only you took as much care of your customers!

That's how keen Liam Walsh is to get away from us, and the inevitable

questions we have to ask him. Unfortunately, it doesn't work quite

that easily. Maybe someone upstairs will have some answers for us?

Hello. Why are you going? Why would you not want to represent the

company that is paying you? So drives a wedge between them and

their families, tries to get them to part with thousands of pounds, that

is pressure selling. If you look at the 2008 consumer protection against

unfair trading regulations, you will see that what you are doing is

proscribed in law, and those laws are there for a reason. Billy?

Hello, mate? Have you got any explanation for the way you behave

towards people who could be in their late 80s, who you are determined to

rip off, to take the money that they've got and they might need for

the rest of their lives? Daily? Can you imagine what the reaction is of

somebody's Sun, where he hears you talking about his mother in the most

contemptuous, abusive language you can summon up? What do you think

that looks like on telly? Diouf think it looks good, or bad, or

despicable? Remind me, Wolf of Wall Street, how does it end? Is it a

good ending? We are not going to get any answers, so we leave them to it.

MyHome say they accept they got it wrong again but say they have

implemented many internal policies to improve services,

The investigation, they say, is not a reflection of the way

That's despite what we've just seen in our film.

They do not accept that warning their customers

about the risk of fire constitutes pressure selling.

They say the condition report is prepared by electrical engineers

who are fully qualified and vetted and that their higher prices reflect

the fact they provide comprehensive five-year warranties.

But let's not forget this is the second time we've featured

a Liam Walsh company in the last four years,

pressure selling in a very similar way.

He's the man in the driving seat in more ways than one.

That's why once again, along with William Blakey,

Billy Beale and Nathan Faulkes, he's the first face on our giant

Undercover at Boots Opticians and Vision Express.

Over a third of Brits say they don't get what they pay for.

And the latest tool for reducing your car insurance,

putting a device in your car that tells the insurance company

Today's programme should be looked back on as being primitive