Episode 21 X-Ray

You're watching kprai. On tonight's programme:

-- X-Ray. -- X-Ray.

-- X-Ray. -- X-Ray.

How Daniel discovered he was on a security backlist.

security backlist. security backlist.

security backlist. And selling tickets to the Gaga gig.

And selling tickets to the Gaga gig. And selling tickets to the Gaga gig.

And selling tickets to the Gaga gig. Why it went wrong for Ffion. And

Why it went wrong for Ffion. And Why it went wrong for Ffion. And

the roof that should have been the roof that should have been

the roof that should have been first class, but it certainly

Hello. Tonight we're in Newport, Hello. Tonight we're in Newport,

Hello. Tonight we're in Newport, Hello. Tonight we're in Newport,

going undercover to find out if you going undercover to find out if you

going undercover to find out if you going undercover to find out if you

are going told the truth when you are going told the truth when you

are going told the truth when you are going told the truth when you

sign up to a mobile phone contract. sign up to a mobile phone contract.

sign up to a mobile phone contract. First, though, spending time abroad

First, though, spending time abroad First, though, spending time abroad

First, though, spending time abroad seems to be a rite of passage for

seems to be a rite of passage for seems to be a rite of passage for

many young people these days but many young people these days but

for one lifeguard from for one lifeguard from

for one lifeguard from Pembrokeshire, the adventure of a

Pembrokeshire, the adventure of a Pembrokeshire, the adventure of a

laiftime became something much more laiftime became something much more

laiftime became something much more -- lifetime became something much

more frightening. more frightening.

Changi Airport, Singapore the. Changi Airport, Singapore the.

Changi Airport, Singapore the. Changi Airport, Singapore the.

Daniel James is about to be stopped Daniel James is about to be stopped

from boarding his flight. from boarding his flight.

from boarding his flight. Someone out there thinks he's too

Someone out there thinks he's too Someone out there thinks he's too

dangerous to be in our skies. dangerous to be in our skies.

dangerous to be in our skies. dangerous to be in our skies.

So, who is Daniel James? Is he an So, who is Daniel James? Is he an

international spy? An intelligence international spy? An intelligence

international spy? An intelligence expert? Even a terrorist? No, he's

expert? Even a terrorist? No, he's a 21-year-old lifeguard from

Pembrokeshire. Pembrokeshire.

Last October, surfing fanatic Last October, surfing fanatic

Last October, surfing fanatic Last October, surfing fanatic

Daniel was all set to spend the Daniel was all set to spend the

Daniel was all set to spend the winter working as a lifeguard in

winter working as a lifeguard in winter working as a lifeguard in

winter working as a lifeguard in New Zealand. He and his mates had

New Zealand. He and his mates had New Zealand. He and his mates had

New Zealand. He and his mates had the trip of a lifetime mapped out.

the trip of a lifetime mapped out. the trip of a lifetime mapped out.

So excited. Going lifeguard in New So excited. Going lifeguard in New

So excited. Going lifeguard in New Zealand. All set. Got everything

Zealand. All set. Got everything planned. Booked our flights.

planned. Booked our flights. planned. Booked our flights.

Couldn't wait. Counting down the days, really.

days, really. After weeks of preparation,

After weeks of preparation, departure day finally arrived.

departure day finally arrived. departure day finally arrived.

Daniel and his friends travelled to Daniel and his friends travelled to

Daniel and his friends travelled to Heathrow Airport to catch their

Heathrow Airport to catch their Heathrow Airport to catch their

Singapore Airlines flight. So what Singapore Airlines flight. So what

Singapore Airlines flight. So what happened when you got to Heathrow?

happened when you got to Heathrow? happened when you got to Heathrow?

Was everything OK there? Yes, Was everything OK there? Yes,

Was everything OK there? Yes, Was everything OK there? Yes,

everything was fieb. I went to the everything was fieb. I went to the

everything was fieb. I went to the everything was fieb. I went to the

check-in desk. All three of us. I check-in desk. All three of us. I

check-in desk. All three of us. I got both the boarding passes from

got both the boarding passes from got both the boarding passes from

Singapore and to Auckland. Boarded Singapore and to Auckland. Boarded

Singapore and to Auckland. Boarded the plane, everything was fine.

the plane, everything was fine. the plane, everything was fine.

just 12 hours later, when Daniel just 12 hours later, when Daniel

just 12 hours later, when Daniel landed in Singapore and tried to

landed in Singapore and tried to landed in Singapore and tried to

check-in for his connecting flight check-in for his connecting flight

check-in for his connecting flight to New Zealand, things started to

to New Zealand, things started to to New Zealand, things started to

to New Zealand, things started to go horribly wrong. I got to the

go horribly wrong. I got to the go horribly wrong. I got to the

boarding gates and put my passport boarding gates and put my passport

boarding gates and put my passport boarding gates and put my passport

through. I gave in my boarding pass. through. I gave in my boarding pass.

through. I gave in my boarding pass. through. I gave in my boarding pass.

My passport made a funny noise. I My passport made a funny noise. I

My passport made a funny noise. I My passport made a funny noise. I

My passport made a funny noise. I was told I was on a blacklist and I

was told I was on a blacklist and I was told I was on a blacklist and I

couldn't be unattended in the couldn't be unattended in the

couldn't be unattended in the airport, because of a security risk.

airport, because of a security risk. airport, because of a security risk.

airport, because of a security risk. I was made to feel like a criminal,

I was made to feel like a criminal, I was made to feel like a criminal,

basically, and that I'd done basically, and that I'd done

basically, and that I'd done something wrong. I thought - this

something wrong. I thought - this something wrong. I thought - this

can't be happening to me. Daniel can't be happening to me. Daniel

can't be happening to me. Daniel can't be happening to me. Daniel

was told that some of his details was told that some of his details

was told that some of his details was told that some of his details

had been placed on a security data had been placed on a security data

had been placed on a security data had been placed on a security data

base and he wouldn't be allowed to base and he wouldn't be allowed to

base and he wouldn't be allowed to base and he wouldn't be allowed to

fly. They couldn't tell me why I fly. They couldn't tell me why I

fly. They couldn't tell me why I fly. They couldn't tell me why I

was on it. They just said that my was on it. They just said that my

was on it. They just said that my was on it. They just said that my

name had come up and they couldn't name had come up and they couldn't

name had come up and they couldn't name had come up and they couldn't

let me fly for security reasons. I let me fly for security reasons. I

let me fly for security reasons. I let me fly for security reasons. I

was telling them that it is not me, was telling them that it is not me,

was telling them that it is not me, I've never been in trouble before

I've never been in trouble before I've never been in trouble before

in my life. Meantime the original in my life. Meantime the original

in my life. Meantime the original flight to Auckland was leaving.

flight to Auckland was leaving. flight to Auckland was leaving.

Daniel's mates had already boarded, Daniel's mates had already boarded,

Daniel's mates had already boarded, hoping he'd make it, too.

hoping he'd make it, too. hoping he'd make it, too.

hoping he'd make it, too. For four hours Daniel was stuck in

For four hours Daniel was stuck in For four hours Daniel was stuck in

Singapore Airport under the watch Singapore Airport under the watch

Singapore Airport under the watch of security guards. It sounds like

of security guards. It sounds like of security guards. It sounds like

it was quite a frightening it was quite a frightening

it was quite a frightening experience, was it? Yeah, I was

experience, was it? Yeah, I was experience, was it? Yeah, I was

experience, was it? Yeah, I was made to really feel like I was a

made to really feel like I was a made to really feel like I was a

terrorist, really. I wasn't offered terrorist, really. I wasn't offered

terrorist, really. I wasn't offered terrorist, really. I wasn't offered

any food or drink. Basically I was in limbo.

in limbo. in limbo.

Eventually he was given access to Eventually he was given access to

Eventually he was given access to the internet and was able to

the internet and was able to the internet and was able to

contact his family back in Pembrokeshire.

Pembrokeshire. Pembrokeshire.

Pembrokeshire. ! I was just ringing my mum, my

! I was just ringing my mum, my ! I was just ringing my mum, my

! I was just ringing my mum, my sister, my dad to try to sort it

sister, my dad to try to sort it sister, my dad to try to sort it

out They were speaking to the out They were speaking to the

out They were speaking to the British Embassy and they alsop

British Embassy and they alsop British Embassy and they alsop

contacted the US Embassy because I contacted the US Embassy because I

contacted the US Embassy because I was apparently on this list, that

was apparently on this list, that was apparently on this list, that

the American Government had put me the American Government had put me

the American Government had put me on. They were adamant they weren't

on. They were adamant they weren't on. They were adamant they weren't

on. They were adamant they weren't going to let me fly to Auckland, it

going to let me fly to Auckland, it going to let me fly to Auckland, it

going to let me fly to Auckland, it was too much of a security risk.

was too much of a security risk. was too much of a security risk.

was too much of a security risk. But they were willing to lift the

But they were willing to lift the But they were willing to lift the

But they were willing to lift the security for me to fly back home.

security for me to fly back home. security for me to fly back home.

security for me to fly back home. security for me to fly back home.

How did you feel? To be hold I was How did you feel? To be hold I was

How did you feel? To be hold I was How did you feel? To be hold I was

going to have to go back home on going to have to go back home on

going to have to go back home on another 12-hour flight, was pretty

another 12-hour flight, was pretty devastating and just shattered,

devastating and just shattered, devastating and just shattered,

basically. So what had gone so basically. So what had gone so

basically. So what had gone so wrong that Daniel was now

wrong that Daniel was now wrong that Daniel was now

considered such a security risk he considered such a security risk he

considered such a security risk he considered such a security risk he

couldn't fly? He was told that his couldn't fly? He was told that his

couldn't fly? He was told that his couldn't fly? He was told that his

name was on a watch list of name was on a watch list of

potentially dangerous people and potentially dangerous people and

potentially dangerous people and his movements were being monitored.

his movements were being monitored. his movements were being monitored.

his movements were being monitored. Did you have any idea why your name

Did you have any idea why your name Did you have any idea why your name

Did you have any idea why your name could have ended up on a security

could have ended up on a security could have ended up on a security

blacklist? I got told there was blacklist? I got told there was

blacklist? I got told there was somebody with the same name and

somebody with the same name and somebody with the same name and

somebody with the same name and somebody with the same name and

date of birth as me. I was told in date of birth as me. I was told in

date of birth as me. I was told in Auckland it was a Nigerian

Auckland it was a Nigerian Auckland it was a Nigerian

gentleman who had the same details gentleman who had the same details

gentleman who had the same details gentleman who had the same details

as me and he is on the blacklist. as me and he is on the blacklist.

Daniel contacted Homeland Security Daniel contacted Homeland Security

Daniel contacted Homeland Security in America. They gave him something

in America. They gave him something in America. They gave him something

a redress control number to use a redress control number to use

a redress control number to use when booking flights, to prove he

when booking flights, to prove he when booking flights, to prove he

wasn't a security risk. After that, wasn't a security risk. After that,

wasn't a security risk. After that, wasn't a security risk. After that,

he flew to New Zealand, with no he flew to New Zealand, with no

he flew to New Zealand, with no he flew to New Zealand, with no

problems. It was amazing. I had an problems. It was amazing. I had an

problems. It was amazing. I had an awesome time. Met some amazing

awesome time. Met some amazing people. Had some amazing

people. Had some amazing experiences. Lifeguarding was just

experiences. Lifeguarding was just experiences. Lifeguarding was just

experiences. Lifeguarding was just out of this world over there.

out of this world over there. out of this world over there.

out of this world over there. when it was time to return home,

when it was time to return home, when it was time to return home,

Daniel discovered his name was Daniel discovered his name was

Daniel discovered his name was still classed as a risk.

still classed as a risk. still classed as a risk.

still classed as a risk. Daniel was due to fly back to

Daniel was due to fly back to Daniel was due to fly back to

Heathrow via San Francisco. So he Heathrow via San Francisco. So he

Heathrow via San Francisco. So he tried to get the necessary visas

tried to get the necessary visas sorted in good time.

sorted in good time. sorted in good time.

sorted in good time. But when he got to San Francisco,

But when he got to San Francisco, But when he got to San Francisco,

But when he got to San Francisco, he was flagged up as a security

he was flagged up as a security he was flagged up as a security

risk, again and detained for risk, again and detained for

risk, again and detained for questioning. He was told it was

questioning. He was told it was questioning. He was told it was

questioning. He was told it was because his name is on a security

watch list. watch list.

watch list. Daniel returned home a few weeks

Daniel returned home a few weeks Daniel returned home a few weeks

ago. But he's afraid the problems ago. But he's afraid the problems

ago. But he's afraid the problems ago. But he's afraid the problems

he's had on this trip could follow he's had on this trip could follow

he's had on this trip could follow he's had on this trip could follow

him for the rest of his life. him for the rest of his life.

him for the rest of his life. always just going to be worried

always just going to be worried always just going to be worried

always just going to be worried what is going to happen when I get

what is going to happen when I get what is going to happen when I get

what is going to happen when I get to check-in. Am I going to be

to check-in. Am I going to be to check-in. Am I going to be

worried, miss my flight? What is worried, miss my flight? What is

worried, miss my flight? What is worried, miss my flight? What is

going to happen? It is not my fault. going to happen? It is not my fault.

going to happen? It is not my fault. going to happen? It is not my fault.

going to happen? It is not my fault. It is not me on that list. We have

It is not me on that list. We have It is not me on that list. We have

It is not me on that list. We have been doing some digging to try to

been doing some digging to try to been doing some digging to try to

been doing some digging to try to find out why Daniel's name was put

find out why Daniel's name was put find out why Daniel's name was put

find out why Daniel's name was put on lists in the first place but

on lists in the first place but on lists in the first place but

both the FBI and Terrorist both the FBI and Terrorist

both the FBI and Terrorist Screening Centre are staying tight-

Screening Centre are staying tight- Screening Centre are staying tight-

lipped. For security reasons they lipped. For security reasons they

lipped. For security reasons they lipped. For security reasons they

cannot tell ugs who is on or off cannot tell ugs who is on or off

cannot tell ugs who is on or off cannot tell ugs who is on or off

the watch list. -- cannot tell us. the watch list. -- cannot tell us.

Singapore airportlines have Singapore airportlines have

apologised for Daniel's experience, apologised for Daniel's experience,

apologised for Daniel's experience, and they have reimbursed him for

and they have reimbursed him for and they have reimbursed him for

and they have reimbursed him for the kogs of his flight and expenses

the kogs of his flight and expenses the kogs of his flight and expenses

he incurred when he wasn't allowed he incurred when he wasn't allowed

he incurred when he wasn't allowed he incurred when he wasn't allowed

to travel to New Zealand. Here in to travel to New Zealand. Here in

to travel to New Zealand. Here in to travel to New Zealand. Here in

the high street in Newport, as with the high street in Newport, as with

the high street in Newport, as with every high street. There are loads

every high street. There are loads every high street. There are loads

of mobile phone shops, all very of mobile phone shops, all very

of mobile phone shops, all very keen to hook new customers into

keen to hook new customers into keen to hook new customers into

long-term contracts. But when they long-term contracts. But when they

long-term contracts. But when they long-term contracts. But when they

tell you a price, can you really be tell you a price, can you really be

tell you a price, can you really be sure that's what you'll pay? So

sure that's what you'll pay? So sure that's what you'll pay? So

sure that's what you'll pay? So when you took out your contract did

when you took out your contract did when you took out your contract did

when you took out your contract did when you took out your contract did

you think it was going to be a set you think it was going to be a set

you think it was going to be a set fee every month? Yes, �35. Then

fee every month? Yes, �35. Then fee every month? Yes, �35. Then

fee every month? Yes, �35. Then fee every month? Yes, �35. Then

when I go the my bill it was �40- when I go the my bill it was �40-

when I go the my bill it was �40- when I go the my bill it was �40-

odd. What has it gone frup to?�36 odd. What has it gone frup to?�36

odd. What has it gone frup to?�36 odd. What has it gone frup to?�36

odd. What has it gone frup to?�36 has gone up to �50. A big jump. --

has gone up to �50. A big jump. -- has gone up to �50. A big jump. --

has gone up to �50. A big jump. -- it has gone up from.. Rather.Were

it has gone up from.. Rather.Were it has gone up from.. Rather.Were

it has gone up from.. Rather.Were you told that when you took out the

you told that when you took out the you told that when you took out the

contract? No, it is a two-year contract? No, it is a two-year

contract? No, it is a two-year contract. They sent me a letter

contract. They sent me a letter contract. They sent me a letter

contract. They sent me a letter saying my tar sieve going to go up

saying my tar sieve going to go up saying my tar sieve going to go up

saying my tar sieve going to go up by �1 each month. -- my tariff is

by �1 each month. -- my tariff is by �1 each month. -- my tariff is

by �1 each month. -- my tariff is by �1 each month. -- my tariff is

going. It only took it to �32. So I going. It only took it to �32. So I

going. It only took it to �32. So I wasn't that bothered. Was it a

wasn't that bothered. Was it a wasn't that bothered. Was it a

wasn't that bothered. Was it a shock? Did you expect it to say the

shock? Did you expect it to say the shock? Did you expect it to say the

same for the entire duration of same for the entire duration of

same for the entire duration of same for the entire duration of

your contract. It was a shock but your contract. It was a shock but

your contract. It was a shock but your contract. It was a shock but

not too much. Were you aware that not too much. Were you aware that

not too much. Were you aware that the monthly amount change? No.Were

the monthly amount change? No.Were the monthly amount change? No.Were

the monthly amount change? No.Were you told that when you took out

you told that when you took out you told that when you took out

your contract? Nofrblgts. I wasn't. your contract? Nofrblgts. I wasn't.

your contract? Nofrblgts. I wasn't. your contract? Nofrblgts. I wasn't.

Were you told that when you took Were you told that when you took

Were you told that when you took out your contract, that the amount

out your contract, that the amount out your contract, that the amount

out your contract, that the amount could go up? I wasn't. I was told

could go up? I wasn't. I was told could go up? I wasn't. I was told

could go up? I wasn't. I was told by other people, so I check it.

by other people, so I check it. by other people, so I check it.

by other people, so I check it. you know they can change that base

you know they can change that base you know they can change that base

rate during the term of your rate during the term of your

rate during the term of your rate during the term of your

contract? No. I didn't have a clue. contract? No. I didn't have a clue.

contract? No. I didn't have a clue. contract? No. I didn't have a clue.

How do you feel? Something I will How do you feel? Something I will

How do you feel? Something I will How do you feel? Something I will

be keeping an eye on. It seems most be keeping an eye on. It seems most

be keeping an eye on. It seems most people don't realise they could be

people don't realise they could be people don't realise they could be

letting themselves in or a price letting themselves in or a price

letting themselves in or a price rise when they sign those mobile

phone contracts. phone contracts.

phone contracts. Later in the programme: we're going

Later in the programme: we're going Later in the programme: we're going

undercover to check out how honest undercover to check out how honest

undercover to check out how honest those phone shops are. Will they

those phone shops are. Will they those phone shops are. Will they

those phone shops are. Will they tell us that prices can go up?

tell us that prices can go up? tell us that prices can go up?

tell us that prices can go up? that go up or down or change?

that go up or down or change? that go up or down or change?

that go up or down or change? Fixed price For the two years.Yeah.

Fixed price For the two years.Yeah. Not exactly upfront there.

Not exactly upfront there. Not exactly upfront there.

Not exactly upfront there. Rhod Rhod will be checking that out

Rhod Rhod will be checking that out Rhod Rhod will be checking that out

later. Before that, though, Rachel later. Before that, though, Rachel

later. Before that, though, Rachel later. Before that, though, Rachel

has the story of a mother and has the story of a mother and

has the story of a mother and daughter, persued for a debt that

daughter, persued for a debt that wasn't their fault.

wasn't their fault. wasn't their fault.

wasn't their fault. I have loved Lady Gaga since I was

I have loved Lady Gaga since I was I have loved Lady Gaga since I was

I have loved Lady Gaga since I was 17, since Poker Face came out. I

17, since Poker Face came out. I 17, since Poker Face came out. I

17, since Poker Face came out. I looked at her and thought - this is

looked at her and thought - this is looked at her and thought - this is

one, amazing, different lady, you know.

know. know.

know. # You can't read my poker face... #

# You can't read my poker face... # # You can't read my poker face... #

When Ffion Roberts heard her icon When Ffion Roberts heard her icon

When Ffion Roberts heard her icon When Ffion Roberts heard her icon

was coming to the UK, she was was coming to the UK, she was

was coming to the UK, she was ecstatic. Finally she would get to

ecstatic. Finally she would get to ecstatic. Finally she would get to

ecstatic. Finally she would get to see the Queen of Pop in person. Two

see the Queen of Pop in person. Two see the Queen of Pop in person. Two

tickets for the Gaga gig last tickets for the Gaga gig last

tickets for the Gaga gig last September cost almost �300. Ffion's

September cost almost �300. Ffion's September cost almost �300. Ffion's

muming bought them as a special muming bought them as a special

muming bought them as a special 21st birthday present. It was the

21st birthday present. It was the 21st birthday present. It was the

best present ever. Something you best present ever. Something you

best present ever. Something you have always wanted and it comes

have always wanted and it comes have always wanted and it comes

have always wanted and it comes true, sort of thing. A dream come

true, sort of thing. A dream come true, sort of thing. A dream come

true. Sniefs just really, really true. Sniefs just really, really

true. Sniefs just really, really true. Sniefs just really, really

excited. Over -- I was just really, excited. Over -- I was just really,

excited. Over -- I was just really, really excited. Over the moon. I

really excited. Over the moon. I really excited. Over the moon. I

really excited. Over the moon. I was going to see who I wanted to

was going to see who I wanted to was going to see who I wanted to

was going to see who I wanted to for years. But with just days to go,

for years. But with just days to go, for years. But with just days to go,

life dealt feen an unexpected hand. life dealt feen an unexpected hand.

life dealt feen an unexpected hand. life dealt feen an unexpected hand.

No matter how badly she wasn'ted to No matter how badly she wasn'ted to

No matter how badly she wasn'ted to No matter how badly she wasn'ted to

No matter how badly she wasn'ted to go to the gig, it was no longer on

go to the gig, it was no longer on go to the gig, it was no longer on

go to the gig, it was no longer on go to the gig, it was no longer on

the cards. She got a new job as a the cards. She got a new job as a

the cards. She got a new job as a teaching assistant. With the gigs

teaching assistant. With the gigs teaching assistant. With the gigs

just days after she started, just days after she started,

just days after she started, getting time off to go to

getting time off to go to Manchester was impossible.

Manchester was impossible. Manchester was impossible.

Manchester was impossible. became quite obvious we had to set

became quite obvious we had to set became quite obvious we had to set

tickets, really. I was very, very tickets, really. I was very, very

tickets, really. I was very, very gutted but these things happen.

gutted but these things happen. gutted but these things happen.

gutted but these things happen. Ffion decided her best bets with it

Ffion decided her best bets with it Ffion decided her best bets with it

advertise them on auction site, advertise them on auction site,

advertise them on auction site, advertise them on auction site,

eBay and chance her luck to see who eBay and chance her luck to see who

eBay and chance her luck to see who eBay and chance her luck to see who

would come to the table and make would come to the table and make

her an offer. her an offer.

her an offer. A buyer called Elengo Papacostas

A buyer called Elengo Papacostas A buyer called Elengo Papacostas

quickly got in touch, saying not quickly got in touch, saying not

quickly got in touch, saying not quickly got in touch, saying not

only would he see her �270 asking only would he see her �270 asking

only would he see her �270 asking only would he see her �270 asking

price but raise her the �6 for price but raise her the �6 for

price but raise her the �6 for price but raise her the �6 for

postage. He put the money into the postage. He put the money into the

online payment service, Paypal online payment service, Paypal

online payment service, Paypal straight away. Once she newt money

straight away. Once she newt money straight away. Once she newt money

had been paid, feen sent tickets, had been paid, feen sent tickets,

had been paid, feen sent tickets, had been paid, feen sent tickets,

sure it was a safe bet. Everything sure it was a safe bet. Everything

sure it was a safe bet. Everything sure it was a safe bet. Everything

sure it was a safe bet. Everything was fine. We sold them at a loss of

was fine. We sold them at a loss of was fine. We sold them at a loss of

�100-�120. I did was he asked, �100-�120. I did was he asked,

�100-�120. I did was he asked, special next day delivery and they

special next day delivery and they special next day delivery and they

special next day delivery and they were signed for, so I knew he had

were signed for, so I knew he had were signed for, so I knew he had

received them. Everyone in on the received them. Everyone in on the

received them. Everyone in on the received them. Everyone in on the

deal was on to a winner. Elengo deal was on to a winner. Elengo

deal was on to a winner. Elengo even posted positive feedback on

even posted positive feedback on even posted positive feedback on

eBay for Ffion, but two months eBay for Ffion, but two months

eBay for Ffion, but two months eBay for Ffion, but two months

later, out of the blue, Ffion heard later, out of the blue, Ffion heard

later, out of the blue, Ffion heard later, out of the blue, Ffion heard

from Paypal who told her Elengo was from Paypal who told her Elengo was

from Paypal who told her Elengo was from Paypal who told her Elengo was

now trying to get his money back. now trying to get his money back.

now trying to get his money back. Paypal e-mailed Ffion to say Elengo

Paypal e-mailed Ffion to say Elengo Paypal e-mailed Ffion to say Elengo

had filed something called a had filed something called a

had filed something called a chargeback. They said he'd asked

chargeback. They said he'd asked chargeback. They said he'd asked

his bank to reverse the payment his bank to reverse the payment

his bank to reverse the payment because someone else had used his

because someone else had used his because someone else had used his

because someone else had used his credit card to bite tickets. It was

credit card to bite tickets. It was really confusion. I didn't

really confusion. I didn't really confusion. I didn't

understand why a chargeback was. understand why a chargeback was.

understand why a chargeback was. All I understood was they were

All I understood was they were All I understood was they were

All I understood was they were taking money off me and I didn't

taking money off me and I didn't taking money off me and I didn't

understand YI hadn't done anything understand YI hadn't done anything

wrong. Unfortunately, Ffion hadn't wrong. Unfortunately, Ffion hadn't

wrong. Unfortunately, Ffion hadn't read the e-mails from Paypal

read the e-mails from Paypal read the e-mails from Paypal

straight away, so didn't realise straight away, so didn't realise

straight away, so didn't realise straight away, so didn't realise

she only had ten days to send in she only had ten days to send in

she only had ten days to send in she only had ten days to send in

any proof of her side of the storey. any proof of her side of the storey.

any proof of her side of the storey. She missed the deadline. I panicked.

She missed the deadline. I panicked. She missed the deadline. I panicked.

She missed the deadline. I panicked. I thought - what have I done? Sna

I thought - what have I done? Sna I thought - what have I done? Sna

I thought - what have I done? Sna we had all the proof needed, really.

we had all the proof needed, really. we had all the proof needed, really.

we had all the proof needed, really. We had proof of posting and the

We had proof of posting and the We had proof of posting and the

feedback. I didn't send the proof feedback. I didn't send the proof

feedback. I didn't send the proof at that point because Paypal said

at that point because Paypal said at that point because Paypal said

at that point because Paypal said at that point because Paypal said

not to do it, it was too late. not to do it, it was too late.

not to do it, it was too late. not to do it, it was too late.

it was up to Elengo's cred card it was up to Elengo's cred card

it was up to Elengo's cred card it was up to Elengo's cred card

company to decide who was in the company to decide who was in the

company to decide who was in the company to decide who was in the

right and that would take months. - right and that would take months. -

right and that would take months. - - credit card K$$NEWLINE All I

- credit card K$$NEWLINE All I - credit card K$$NEWLINE All I

- credit card K$$NEWLINE All I wanted to do was see her in concert

wanted to do was see her in concert wanted to do was see her in concert

wanted to do was see her in concert and this is what I ended up with,

and this is what I ended up with, and this is what I ended up with,

lots of hassle. In jarnings the lots of hassle. In jarnings the

lots of hassle. In jarnings the credit card company finally made

credit card company finally made credit card company finally made

their decision. -- in January. They their decision. -- in January. They

their decision. -- in January. They felt they had done nothing wrong

felt they had done nothing wrong felt they had done nothing wrong

but their losing streak continued. but their losing streak continued.

but their losing streak continued. Elengo's credit card company found

Elengo's credit card company found Elengo's credit card company found

in his favour. Because Paypal had in his favour. Because Paypal had

in his favour. Because Paypal had already given the money back to

already given the money back to already given the money back to

Elengo, they now wanted Ffion to Elengo, they now wanted Ffion to

Elengo, they now wanted Ffion to pay them back. Eventually they

pay them back. Eventually they pay them back. Eventually they

employed a debt collector, who sent employed a debt collector, who sent

employed a debt collector, who sent her a letter. Ffion was beside

her a letter. Ffion was beside her a letter. Ffion was beside

her a letter. Ffion was beside herself that day. I tried to hide

herself that day. I tried to hide herself that day. I tried to hide

herself that day. I tried to hide it from her but because it was her

it from her but because it was her it from her but because it was her

it from her but because it was her it from her but because it was her

name on it, I had to tell her about name on it, I had to tell her about

name on it, I had to tell her about name on it, I had to tell her about

it. I thought they're going to come it. I thought they're going to come

it. I thought they're going to come it. I thought they're going to come

here, ask me for the money, take my here, ask me for the money, take my

here, ask me for the money, take my things. I panicked. Everything was

things. I panicked. Everything was things. I panicked. Everything was

going through my head. It was going through my head. It was

going through my head. It was horrible. Ffion and eye ownia might

horrible. Ffion and eye ownia might horrible. Ffion and eye ownia might

have felt alone in their struggle have felt alone in their struggle

have felt alone in their struggle have felt alone in their struggle

but they were about to find out but they were about to find out

but they were about to find out they weren't the only players in

they weren't the only players in they weren't the only players in

they weren't the only players in this gai. In fact the table was

this gai. In fact the table was this gai. In fact the table was

going to get pretty crowded: online going to get pretty crowded: online

going to get pretty crowded: online going to get pretty crowded: online

they found more than a dozen with they found more than a dozen with

similar problems, after selling similar problems, after selling

similar problems, after selling tickets to Elengo Papacostas. One

tickets to Elengo Papacostas. One tickets to Elengo Papacostas. One

had even created a Facebook group had even created a Facebook group

had even created a Facebook group had even created a Facebook group

for anyone who felt they had been for anyone who felt they had been

for anyone who felt they had been for anyone who felt they had been

cheated by him. I was surprised to cheated by him. I was surprised to

cheated by him. I was surprised to find so many others involved but

find so many others involved but find so many others involved but

find so many others involved but happy that I wasn't the only one.

happy that I wasn't the only one. happy that I wasn't the only one.

happy that I wasn't the only one. Things didn't ring true to me.

Things didn't ring true to me. Things didn't ring true to me.

Things didn't ring true to me. would like it tell you I have an

would like it tell you I have an would like it tell you I have an

would like it tell you I have an ace up my sleeve and can reveal

ace up my sleeve and can reveal ace up my sleeve and can reveal

ace up my sleeve and can reveal which player is to blame for this

which player is to blame for this which player is to blame for this

sorry situation. But is isn't that sorry situation. But is isn't that

sorry situation. But is isn't that easy. Iona heard nothing when she

easy. Iona heard nothing when she easy. Iona heard nothing when she

easy. Iona heard nothing when she wrote to Elengo. But he replied to

wrote to Elengo. But he replied to wrote to Elengo. But he replied to

wrote to Elengo. But he replied to us. He has put the blame on Paypal.

us. He has put the blame on Paypal. us. He has put the blame on Paypal.

He has said an internal He has said an internal

He has said an internal investigation by them meant his

investigation by them meant his investigation by them meant his

transaction has been reversed. He transaction has been reversed. He

transaction has been reversed. He transaction has been reversed. He

says when he has heard about it, he says when he has heard about it, he

says when he has heard about it, he says when he has heard about it, he

has tried to help. But Paypal say has tried to help. But Paypal say

has tried to help. But Paypal say chargebacks only happen when a

chargebacks only happen when a chargebacks only happen when a

chargebacks only happen when a buyer flags up fraud to their card

buyer flags up fraud to their card buyer flags up fraud to their card

company and point out that Ffion company and point out that Ffion

company and point out that Ffion missed the deadline they gave her,

missed the deadline they gave her, missed the deadline they gave her,

but they are nowing investigating. but they are nowing investigating.

but they are nowing investigating. -- but they are now investigating.

-- but they are now investigating. -- but they are now investigating.

Have all the players revealed their Have all the players revealed their

Have all the players revealed their Have all the players revealed their

true hands? Or have some still got true hands? Or have some still got

true hands? Or have some still got true hands? Or have some still got

their poker face on? Some parts of their poker face on? Some parts of

their poker face on? Some parts of their poker face on? Some parts of

me wants to believe him because I me wants to believe him because I

believe everything everybody tells believe everything everybody tells

believe everything everybody tells believe everything everybody tells

me but then again I'm thinking - me but then again I'm thinking -

me but then again I'm thinking - me but then again I'm thinking -

what is going on here? What is the what is going on here? What is the

truth of it? truth of it?

truth of it? It would have given me great

It would have given me great It would have given me great

pleasure knowing someone else would pleasure knowing someone else would

pleasure knowing someone else would pleasure knowing someone else would

have gone, wanting to see her, just have gone, wanting to see her, just

have gone, wanting to see her, just have gone, wanting to see her, just

like I zand it would have been nice like I zand it would have been nice

like I zand it would have been nice for them but unfortunate lit

for them but unfortunate lit for them but unfortunate lit

tickets went into the wrong hands. tickets went into the wrong hands.

tickets went into the wrong hands. tickets went into the wrong hands.

Well, this is a tricky one but Well, this is a tricky one but

Well, this is a tricky one but Well, this is a tricky one but

after a lot of effort but Paypal after a lot of effort but Paypal

after a lot of effort but Paypal have agreed as a gesture of

have agreed as a gesture of have agreed as a gesture of

goodwill not to chase Ffion for goodwill not to chase Ffion for

goodwill not to chase Ffion for that money any longer, which is

that money any longer, which is that money any longer, which is

very good news. Don't forget, if very good news. Don't forget, if

very good news. Don't forget, if very good news. Don't forget, if

there is anything you would like to there is anything you would like to

there is anything you would like to there is anything you would like to

investigate, get in uch: -- get in touch 03703334334

touch 03703334334 touch 03703334334

touch 03703334334 Or you can e-mail us. Next, Rachel

Or you can e-mail us. Next, Rachel Or you can e-mail us. Next, Rachel

Or you can e-mail us. Next, Rachel is looking into a company with a

is looking into a company with a very desiptive name.

-- deceptive. -- deceptive.

-- deceptive. -- deceptive.

In you want a first class service, In you want a first class service,

In you want a first class service, In you want a first class service,

you know you'll be treated to the very best.

very best. very best.

So when an X-Ray viewer employed So when an X-Ray viewer employed

So when an X-Ray viewer employed Cardiff-based 1st Class Roofing and

Cardiff-based 1st Class Roofing and Cardiff-based 1st Class Roofing and

Building, he was expected exactly Building, he was expected exactly

Building, he was expected exactly that. David Heale is recovering

that. David Heale is recovering that. David Heale is recovering

that. David Heale is recovering from a stroke that hit him suddenly

from a stroke that hit him suddenly from a stroke that hit him suddenly

just over two years ago. just over two years ago.

just over two years ago. just over two years ago.

just over two years ago. ! It was a terrible shock to me and

! It was a terrible shock to me and ! It was a terrible shock to me and

! It was a terrible shock to me and I'm sure to my wife. We just didn't

I'm sure to my wife. We just didn't I'm sure to my wife. We just didn't

expect it. Left partially sighted, expect it. Left partially sighted,

expect it. Left partially sighted, expect it. Left partially sighted,

he now spends plenty of time at the he now spends plenty of time at the

he now spends plenty of time at the gym, building up his strength.

gym, building up his strength. gym, building up his strength.

taking time but I'm gradually taking time but I'm gradually

taking time but I'm gradually finding ways around my disability,

finding ways around my disability, if you like.

if you like. if you like.

if you like. David used to do the DIY. But when

David used to do the DIY. But when David used to do the DIY. But when

the garage roof needed fixing, he the garage roof needed fixing, he

the garage roof needed fixing, he the garage roof needed fixing, he

and wife Shirley called in help. and wife Shirley called in help.

and wife Shirley called in help. and wife Shirley called in help.

was thinking - I'm 77 now, I don't was thinking - I'm 77 now, I don't

was thinking - I'm 77 now, I don't was thinking - I'm 77 now, I don't

want any trouble with it, I'll get want any trouble with it, I'll get

want any trouble with it, I'll get want any trouble with it, I'll get

it done now, before any does happen. it done now, before any does happen.

it done now, before any does happen. The couple chose 1st Class Roofing

The couple chose 1st Class Roofing The couple chose 1st Class Roofing

The couple chose 1st Class Roofing and Building based in Cardiff to do

and Building based in Cardiff to do and Building based in Cardiff to do

the work. Owner Howard Young quoted the work. Owner Howard Young quoted

the work. Owner Howard Young quoted them just under �approximatep 3,000

them just under �approximatep 3,000 them just under �approximatep 3,000

them just under �approximatep 3,000 to fit the new flat roof. -- just

to fit the new flat roof. -- just to fit the new flat roof. -- just

under �3,000. Would they get that under �3,000. Would they get that

under �3,000. Would they get that first class treatment? I wasn't

first class treatment? I wasn't particularly impressed with his

particularly impressed with his particularly impressed with his

particularly impressed with his work. He wasn't on the job 100% of

work. He wasn't on the job 100% of work. He wasn't on the job 100% of

work. He wasn't on the job 100% of the time. He justed seem to want to

the time. He justed seem to want to the time. He justed seem to want to

the time. He justed seem to want to the time. He justed seem to want to

come as late as he could and go as come as late as he could and go as

come as late as he could and go as early as he could or disappear

early as he could or disappear early as he could or disappear

early as he could or disappear during the day. You get a nagging

during the day. You get a nagging during the day. You get a nagging

during the day. You get a nagging feeling at the back of your mind

feeling at the back of your mind feeling at the back of your mind

feeling at the back of your mind thinking - I just hope this guy is

all right. all right.

all right. The work was eventually finished,

The work was eventually finished, The work was eventually finished,

The work was eventually finished, but a few weeks' later, there was a

but a few weeks' later, there was a but a few weeks' later, there was a

problem with the grge drain. problem with the grge drain.

problem with the grge drain. David's insurers sent a surveyor to

David's insurers sent a surveyor to David's insurers sent a surveyor to

David's insurers sent a surveyor to check it out -- the garage drain.

check it out -- the garage drain. check it out -- the garage drain.

check it out -- the garage drain. But he was more concerned about the

But he was more concerned about the But he was more concerned about the

But he was more concerned about the state of the new roo. I began to

state of the new roo. I began to get an uncomfortable feeling

get an uncomfortable feeling get an uncomfortable feeling

get an uncomfortable feeling thinking - what has he picked up?

thinking - what has he picked up? thinking - what has he picked up?

The su vary's report slated the The su vary's report slated the

The su vary's report slated the The su vary's report slated the

stand around of the work done by stand around of the work done by

stand around of the work done by 1st Class Roofing. -- the

1st Class Roofing. -- the 1st Class Roofing. -- the

surveyor's report. He said - this surveyor's report. He said - this

surveyor's report. He said - this is a builder that gives other

is a builder that gives other is a builder that gives other

builders a bad name. It is builders a bad name. It is

builders a bad name. It is absolutely some of the worst work

absolutely some of the worst work absolutely some of the worst work

he'd seen. A worried David and he'd seen. A worried David and

he'd seen. A worried David and Shirley asked two other experts for

Shirley asked two other experts for Shirley asked two other experts for

their opinion, one had particularly bad news.

bad news. bad news.

bad news. He said it should be all taken off

He said it should be all taken off He said it should be all taken off

and started again, not repaired. and started again, not repaired.

and started again, not repaired. All three experts noticed the same

All three experts noticed the same All three experts noticed the same

problems, old felt hadn't been problems, old felt hadn't been

problems, old felt hadn't been removed, rain water would miss the

removed, rain water would miss the removed, rain water would miss the

gutters, poor quality cement. Gaps gutters, poor quality cement. Gaps

gutters, poor quality cement. Gaps gutters, poor quality cement. Gaps

left where water could get in and left where water could get in and

left where water could get in and freeze and edges not sealed

freeze and edges not sealed freeze and edges not sealed

properly. Each concluded that the properly. Each concluded that the

garage roof would leak. garage roof would leak.

garage roof would leak. To make matters worse, David and

To make matters worse, David and To make matters worse, David and

Shirley had asked 1st Class Roofing Shirley had asked 1st Class Roofing

Shirley had asked 1st Class Roofing Shirley had asked 1st Class Roofing

to replace the roof on their son, to replace the roof on their son,

to replace the roof on their son, to replace the roof on their son,

Gareth's house. We felt a new roof, Gareth's house. We felt a new roof,

Gareth's house. We felt a new roof, Gareth's house. We felt a new roof,

one was needed urge lently for the one was needed urge lently for the

one was needed urge lently for the one was needed urge lently for the

house it, would be a nice gift -- urgently.

urgently. The �5,000 included fitting

The �5,000 included fitting The �5,000 included fitting

protective snow boards to stop snow protective snow boards to stop snow

protective snow boards to stop snow falling on to the conservatory roof.

falling on to the conservatory roof. falling on to the conservatory roof.

falling on to the conservatory roof. So, did this job live up to that

So, did this job live up to that So, did this job live up to that

first class Prom snis No, my first class Prom snis No, my

first class Prom snis No, my neighbour became -- promise? No, my

neighbour became -- promise? No, my neighbour became -- promise? No, my

neighbour came knocking on the door neighbour came knocking on the door

neighbour came knocking on the door anxious. He saw the snow crashing

anxious. He saw the snow crashing anxious. He saw the snow crashing

down on to the conservatory roof. down on to the conservatory roof.

down on to the conservatory roof. down on to the conservatory roof.

The weight of the snow had pulled The weight of the snow had pulled

The weight of the snow had pulled The weight of the snow had pulled

the brackets off the wall and left the brackets off the wall and left

the brackets off the wall and left the brackets off the wall and left

Gareth with a heap of snow, rusty Gareth with a heap of snow, rusty

Gareth with a heap of snow, rusty brackets and a blood of Woodall

brackets and a blood of Woodall brackets and a blood of Woodall

brackets and a blood of Woodall lying on top of the conserve tri.

lying on top of the conserve tri. lying on top of the conserve tri.

lying on top of the conserve tri. It has set my father back. As you

It has set my father back. As you It has set my father back. As you

It has set my father back. As you It has set my father back. As you

can see, he is not a well man and can see, he is not a well man and

can see, he is not a well man and can see, he is not a well man and

my mother is very stressed. To say my mother is very stressed. To say

my mother is very stressed. To say my mother is very stressed. To say

I'm very angry is to put it mildly. I'm very angry is to put it mildly.

I'm very angry is to put it mildly. And it seems that Howard Young's

And it seems that Howard Young's And it seems that Howard Young's

work has come under scrutiny before. work has come under scrutiny before.

work has come under scrutiny before. work has come under scrutiny before.

He was prosecuted in 2008 for the He was prosecuted in 2008 for the

He was prosecuted in 2008 for the Health and Safety Executive for not

Health and Safety Executive for not following safety procedures when

following safety procedures when following safety procedures when

working at heights. Mr Young did working at heights. Mr Young did

working at heights. Mr Young did working at heights. Mr Young did

agree to carry out some repairs for agree to carry out some repairs for

agree to carry out some repairs for David and Shirley, but that was

David and Shirley, but that was David and Shirley, but that was

David and Shirley, but that was last year and the work still hasn't

been done. been done.

been done. The Heales have been trying to

The Heales have been trying to track him down.

track him down. track him down.

We discovered his private address We discovered his private address

We discovered his private address and we sent letters there. He

and we sent letters there. He and we sent letters there. He

and we sent letters there. He opened one and then he rang us to

opened one and then he rang us to opened one and then he rang us to

opened one and then he rang us to say in no way would he open any

say in no way would he open any further correspondence. He would

further correspondence. He would further correspondence. He would

return it unopened. So for now, return it unopened. So for now,

return it unopened. So for now, David, Shirley and Gareth have been

David, Shirley and Gareth have been David, Shirley and Gareth have been

left with their very second class left with their very second class

left with their very second class left with their very second class

roofs. How do you feel, I mean now roofs. How do you feel, I mean now

roofs. How do you feel, I mean now he's essentially washed his hands

he's essentially washed his hands he's essentially washed his hands

he's essentially washed his hands of the job? Very badly, because of

of the job? Very badly, because of of the job? Very badly, because of

Dave's stroke. When you are younger, Dave's stroke. When you are younger,

Dave's stroke. When you are younger, Dave's stroke. When you are younger,

you can sort of fight off these you can sort of fight off these

you can sort of fight off these things much more easily than you

things much more easily than you things much more easily than you

things much more easily than you can as you get older. And Dave's

can as you get older. And Dave's can as you get older. And Dave's

can as you get older. And Dave's can as you get older. And Dave's

not able to do - even put a screw not able to do - even put a screw

not able to do - even put a screw not able to do - even put a screw

in now. And just very badly. Very let down.

let down. let down.

Well first class roofing did get Well first class roofing did get

Well first class roofing did get Well first class roofing did get

back to us. The company is now back to us. The company is now

back to us. The company is now back to us. The company is now

being run by Mrs Young. She is's being run by Mrs Young. She is's

being run by Mrs Young. She is's apologised for the standard of the

apologised for the standard of the apologised for the standard of the

apologised for the standard of the work and put it down to her

work and put it down to her work and put it down to her

husband's poor health at the time. husband's poor health at the time.

husband's poor health at the time. husband's poor health at the time.

But she said the company did remove But she said the company did remove

But she said the company did remove But she said the company did remove

all the old felt from the roof and all the old felt from the roof and

all the old felt from the roof and only top-quality cement was used.

only top-quality cement was used. only top-quality cement was used.

only top-quality cement was used. But the company has promised to put

But the company has promised to put But the company has promised to put

But the company has promised to put everything right and mix Mr and Mrs

everything right and mix Mr and Mrs everything right and mix Mr and Mrs

Heale's flat roof and Gareth's Heale's flat roof and Gareth's

Heale's flat roof and Gareth's snowboards. We'll be making sure

snowboards. We'll be making sure snowboards. We'll be making sure

the repairs are first class. Nerks the repairs are first class. Nerks

the repairs are first class. Nerks Rhod has been checking out the

Rhod has been checking out the mobile phone contracts.

mobile phone contracts. mobile phone contracts.

-- next. Customers on contracts are -- next. Customers on contracts are

-- next. Customers on contracts are -- next. Customers on contracts are

a mobile phone shop's dre. You keep a mobile phone shop's dre. You keep

a mobile phone shop's dre. You keep paying them, month after month. --

paying them, month after month. -- paying them, month after month. --

dream. Because most deals are for dream. Because most deals are for

dream. Because most deals are for dream. Because most deals are for

two years, it is a nice little two years, it is a nice little

two years, it is a nice little earner for them. In return, shops

earner for them. In return, shops earner for them. In return, shops

earner for them. In return, shops have to make it clear what you are

have to make it clear what you are have to make it clear what you are

signing up to, including the price signing up to, including the price

signing up to, including the price signing up to, including the price

you pay. But too often that's just you pay. But too often that's just

you pay. But too often that's just not happening. In the past few

not happening. In the past few not happening. In the past few

months, the big mobile chains have months, the big mobile chains have

months, the big mobile chains have months, the big mobile chains have

come under fire for failing to tell come under fire for failing to tell

come under fire for failing to tell customers that prices can and

customers that prices can and customers that prices can and

customers that prices can and probably will rise in the middle of

their contracts. their contracts.

their contracts. The situation's got so bad that

The situation's got so bad that The situation's got so bad that

regulator Ofcom has been flooded regulator Ofcom has been flooded

with complaints. They're even with complaints. They're even

with complaints. They're even looking at changing the rules.

looking at changing the rules. looking at changing the rules.

looking at changing the rules. The mobile companies say it is in

The mobile companies say it is in The mobile companies say it is in

the small print of their contracts the small print of their contracts

the small print of their contracts but their staff should be spelling

but their staff should be spelling but their staff should be spelling

but their staff should be spelling it out, too. So we've decided to

it out, too. So we've decided to it out, too. So we've decided to

check out whether they've cleaned check out whether they've cleaned

up their act. up their act.

up their act. up their act.

up their act. We send sent one of our team on to

We send sent one of our team on to We send sent one of our team on to

We send sent one of our team on to the treats of Newport to see if the

the treats of Newport to see if the the treats of Newport to see if the

the treats of Newport to see if the shops are still at it. He went to

shops are still at it. He went to shops are still at it. He went to

shops are still at it. He went to four of the main providers and two

four of the main providers and two four of the main providers and two

biggest independent chains. I'll be biggest independent chains. I'll be

biggest independent chains. I'll be checking whether they are telling

checking whether they are telling checking whether they are telling

checking whether they are telling him the truth. First is up Three

him the truth. First is up Three him the truth. First is up Three

which offers him a two-year deal which offers him a two-year deal

which offers him a two-year deal which offers him a two-year deal

for �28 Is that what it will be for �28 Is that what it will be

That is a lie. Prices can go up and That is a lie. Prices can go up and

That is a lie. Prices can go up and That is a lie. Prices can go up and

he should be telling us. Instead he he should be telling us. Instead he

he should be telling us. Instead he repeats the same lie about a

repeats the same lie about a Essaying prices will definitely

Essaying prices will definitely Essaying prices will definitely

Essaying prices will definitely stay the same for the whole two

stay the same for the whole two stay the same for the whole two

stay the same for the whole two years and that's in the true. Not a

good start. good start.

Let's see where Everything Let's see where Everything

Let's see where Everything Everywhere which owns Orange and T-

Everywhere which owns Orange and T- Everywhere which owns Orange and T-

Mobile fares any better. How honest Mobile fares any better. How honest

Mobile fares any better. How honest will they be about potential price

We asked him twice there and he We asked him twice there and he

We asked him twice there and he still didn't tell us that prices

still didn't tell us that prices can go up mid-contract.

can go up mid-contract. can go up mid-contract.

Next up, Vodafone, where we're Next up, Vodafone, where we're

Next up, Vodafone, where we're Next up, Vodafone, where we're

offered a �25 deal. Will they admit offered a �25 deal. Will they admit

So Vodafone is the first shop to So Vodafone is the first shop to

So Vodafone is the first shop to So Vodafone is the first shop to

tell us that prices can go up. tell us that prices can go up.

tell us that prices can go up. They've done pretty well there.

They've done pretty well there. They've done pretty well there.

They listed inflation and VAT rises. They listed inflation and VAT rises.

They listed inflation and VAT rises. They listed inflation and VAT rises.

They listed inflation and VAT rises. Not bad. Next O2 with a �27 a month

But that's not true. Prices can But that's not true. Prices can

But that's not true. Prices can change. O2's small print says they

change. O2's small print says they change. O2's small print says they

change. O2's small print says they change. O2's small print says they

can go up once a year. We went back can go up once a year. We went back

can go up once a year. We went back can go up once a year. We went back

later to see if they'd tell the later to see if they'd tell the

later to see if they'd tell the truth this time. That �27 is

truth this time. That �27 is truth this time. That �27 is

guaranteed, over the 24 months. And guaranteed, over the 24 months. And

guaranteed, over the 24 months. And So now she is mentioning the price

So now she is mentioning the price So now she is mentioning the price

So now she is mentioning the price rises but she is in the making it

rises but she is in the making it rises but she is in the making it

clear that it can happen mid-- clear that it can happen mid--

clear that it can happen mid-- contract. It's very confusing. Time

contract. It's very confusing. Time contract. It's very confusing. Time

to see how the big independent to see how the big independent

to see how the big independent chains get on. First up Carphone

chains get on. First up Carphone chains get on. First up Carphone

Warehouse who offer us a pretty It may sound like a fixed price but

It may sound like a fixed price but It may sound like a fixed price but

their small print says prices can their small print says prices can

their small print says prices can their small print says prices can

chaik. We went back again later to chaik. We went back again later to

chaik. We went back again later to chaik. We went back again later to

And that could happen. But why just And that could happen. But why just

And that could happen. But why just mention VAT? There are other

mention VAT? There are other mention VAT? There are other

reasons. Inflation and rising costs. reasons. Inflation and rising costs.

reasons. Inflation and rising costs. Once again, wear not getting the

Once again, wear not getting the Once again, wear not getting the

full picture. The last shop is full picture. The last shop is

full picture. The last shop is Phones4U. What will their staff

She clearly tells us that prices She clearly tells us that prices

She clearly tells us that prices She clearly tells us that prices

are fixed for two years and that's are fixed for two years and that's

are fixed for two years and that's definitely not the case. That's

definitely not the case. That's definitely not the case. That's

really worrying. So it seems really worrying. So it seems

really worrying. So it seems really worrying. So it seems

honesty may not be the policy of honesty may not be the policy of

honesty may not be the policy of many of Newport's mobile providers.

many of Newport's mobile providers. many of Newport's mobile providers.

many of Newport's mobile providers. Of the six stores we visited, only

Of the six stores we visited, only one, Vodafone, clearly explained

one, Vodafone, clearly explained one, Vodafone, clearly explained

that prices could go up mid- that prices could go up mid-

that prices could go up mid- contract. It looks like mobile

contract. It looks like mobile contract. It looks like mobile

contract. It looks like mobile phone stores need do a lot more to

phone stores need do a lot more to phone stores need do a lot more to

phone stores need do a lot more to clean up their act. What do the

clean up their act. What do the clean up their act. What do the

companies make of our finding?, companies make of our finding?,

companies make of our finding?, well Three, Phones4U and Carphone

well Three, Phones4U and Carphone well Three, Phones4U and Carphone

Warehouse are holding their hands Warehouse are holding their hands

Warehouse are holding their hands Warehouse are holding their hands

up and say they'll talk to staff to up and say they'll talk to staff to

up and say they'll talk to staff to make sure this doesn't happen again.

make sure this doesn't happen again. Everything Everywhere, which owns

Everything Everywhere, which owns Everything Everywhere, which owns

Orange and T-Mobile say they will Orange and T-Mobile say they will

Orange and T-Mobile say they will take action if they find staff

take action if they find staff take action if they find staff

aren't giving clear information to aren't giving clear information to

aren't giving clear information to customers and O2 have apologised

customers and O2 have apologised customers and O2 have apologised

that price increases were only that price increases were only

that price increases were only mentioned on our second visit after

mentioned on our second visit after mentioned on our second visit after

we repeatedly asked but say there we repeatedly asked but say there

we repeatedly asked but say there are signs in-store. Well that's it

are signs in-store. Well that's it are signs in-store. Well that's it

are signs in-store. Well that's it for this week: if you want to us

for this week: if you want to us for this week: if you want to us

for this week: if you want to us look into anything, call or emay us.

look into anything, call or emay us. Next week, the Charles Church home

Next week, the Charles Church home Next week, the Charles Church home

Next week, the Charles Church home where things go bump in the night.