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more than we can afford but it won't just affect people looking for a new | :00:00. | :00:00. | |
mortgage, it may affect those on mortgages already. That's what we | :00:00. | :00:00. | |
are looking at this week. This is your weekly guide to making | :00:00. | :00:26. | |
the most of your cash. New curbs on mortgages, but people who have a | :00:27. | :00:29. | |
mortgage already may be caught out. We will tell you who it affects. | :00:30. | :00:33. | |
Getting back the money that the banks should never have taken in the | :00:34. | :00:37. | |
first place, we will see how the financial ombudsman service is | :00:38. | :00:44. | |
dealing with PPI claims. And the superb ISA, we will tell you how the | :00:45. | :00:49. | |
new account will work and how we can make the most of it. | :00:50. | :00:53. | |
up over 18% in London over the last year, | :00:54. | :00:58. | |
That explains why the Bank of England has told | :00:59. | :01:01. | |
the mortgage lenders to rein in their galloping horses. | :01:02. | :01:03. | |
The Bank of England says it wants mortgage lenders to check | :01:04. | :01:06. | |
that borrowers could afford to pay back their loans, even | :01:07. | :01:12. | |
if interest rates rose by another 3%. | :01:13. | :01:15. | |
And it wants to cap the proportion of risky mortgages that | :01:16. | :01:17. | |
dwarf people's salary, the Bank says no more than 15% | :01:18. | :01:21. | |
of all mortgages should be risky mortgages. | :01:22. | :01:25. | |
That's mortgages where the loan is 4`and`a`half times bigger | :01:26. | :01:27. | |
The lenders are way, way below that target across the UK, | :01:28. | :01:31. | |
House prices may be up by more than 18% in London, but they | :01:32. | :01:44. | |
rose by less than 1% last year in the north east of England. | :01:45. | :01:48. | |
They fell by nearly 1% around Hull and the Humber. | :01:49. | :01:50. | |
It shows what a challenge the Bank of England and the financial | :01:51. | :01:53. | |
watchdog face, trying to control what's effectively a regional boom, | :01:54. | :01:55. | |
with financial tools that apply to the nation as a whole. | :01:56. | :01:59. | |
David Hollingsworth joins us from Bristol. Of course the mortgage | :02:00. | :02:10. | |
lenders have already brought in new tougher checks on affordability. | :02:11. | :02:13. | |
What impact has that had already? That's right, they are still bedding | :02:14. | :02:20. | |
in, if you like. The affordability test is at the heart of the lending | :02:21. | :02:24. | |
decision and it has got tougher, so lenders are looking at doing, and | :02:25. | :02:30. | |
outgoings. It remains to be seen how bad will hold back the level of | :02:31. | :02:34. | |
lending. So this measure doesn't really have an instant impact, it | :02:35. | :02:38. | |
will be in the background to prevent any slide in the future. When you | :02:39. | :02:45. | |
hear about curbs on lending, you think it is new loans, to new | :02:46. | :02:48. | |
borrowers, but some of this may affect people who have a mortgage | :02:49. | :02:51. | |
already but will need to renew the mortgage when their existing deal | :02:52. | :02:56. | |
runs out. Year, when they come to look for a new deal, they will go to | :02:57. | :03:01. | |
a new lender, they will have to go through the new rules that came into | :03:02. | :03:04. | |
place because of the mortgage market review. That will be new lending, | :03:05. | :03:09. | |
feeding into the figures that are going to be monitored by the bank to | :03:10. | :03:13. | |
prevent a slide towards more borrowers ring higher multiples. It | :03:14. | :03:21. | |
is mainly in London and the south`east that people are | :03:22. | :03:26. | |
affected, that is where the house price increases are the highest of | :03:27. | :03:32. | |
all. The bank really can't control what the house prices are, but it | :03:33. | :03:36. | |
can look at trying to minimise a move towards higher and higher | :03:37. | :03:41. | |
levels of debt. Those who are demanding bigger and bigger more `` | :03:42. | :03:47. | |
mortgages are likely to pay more in the housing market and that is | :03:48. | :03:51. | |
currently London and the south`east. A balancing act because in the | :03:52. | :03:54. | |
regions we are not seeing anything like the kind of rises that London | :03:55. | :04:00. | |
is. The head of mortgages at the building societies OCH and was on | :04:01. | :04:04. | |
breakfast this week and he raised the concern that limiting mortgages | :04:05. | :04:13. | |
to 15% of the total loan book could actually stop people who could | :04:14. | :04:17. | |
easily afford to repay a big mortgage, could stop them getting | :04:18. | :04:21. | |
the money in any case. At the moment the expectation is that there will | :04:22. | :04:24. | |
be no immediate change because the banks are well within the 15%. More | :04:25. | :04:30. | |
like 10% currently. Borrowers shouldn't expect a change next week | :04:31. | :04:36. | |
from this. The risk is still with the lender, the decision remains | :04:37. | :04:41. | |
with them and you can still borrow 4.5, or more. This puts a safety | :04:42. | :04:47. | |
break in place, so if there is a move to a slacker lending policy and | :04:48. | :04:51. | |
more always take higher multiples, this will kick in and prevent higher | :04:52. | :04:56. | |
levels of indebtedness Thank you for joining us. | :04:57. | :05:02. | |
The cost of taking the driving test is going | :05:03. | :05:04. | |
to fall in October, says the Driver and Vehicle Standards Agency. | :05:05. | :05:07. | |
The cost of car and motorcycle theory tests will | :05:08. | :05:11. | |
fall by ?6 to ?25 with a further cut of ?2, | :05:12. | :05:13. | |
The practical car test still costs ?62 on a weekday | :05:14. | :05:24. | |
Selling us insurance to cover our loans and credit cards | :05:25. | :05:33. | |
if we fell sick or lost our jobs, insurance that we didn't need or | :05:34. | :05:36. | |
It's one of the biggest, and most expensive, | :05:37. | :05:38. | |
If you want to claim the costs of that insurance back, the first | :05:39. | :05:44. | |
place you ask is the bank that sold it to you in the first place. | :05:45. | :05:47. | |
But not all those PPI claims go smoothly, | :05:48. | :05:49. | |
and many end up in the hands of the Financial Ombudsman Service. | :05:50. | :05:53. | |
Our reporter got an exclusive behind | :05:54. | :05:55. | |
the scenes look at how the Ombudsman is dealing with those claims. Also | :05:56. | :06:06. | |
tonight: Banks facing huge compensation pay`outs... We | :06:07. | :06:12. | |
remembered the headlines, payment protection insurance, PPI, was | :06:13. | :06:15. | |
mis`sold to hundreds of thousands of people. Since the start of 2011 a | :06:16. | :06:22. | |
staggering ?14.7 billion has been claimed, but not all of the cases | :06:23. | :06:26. | |
are straightforward. If you've made a compliment about payment | :06:27. | :06:28. | |
protection insurance and didn't the result you are after, the | :06:29. | :06:32. | |
chances are your next step would be to get in touch with | :06:33. | :06:33. | |
ombudsman service. We have been given exclusive access to see how | :06:34. | :06:43. | |
they deal with your complaint. Most people call into the financial Burns | :06:44. | :06:46. | |
service to start the process. they deal with your complaint. Most | :06:47. | :06:47. | |
people call into the Then you get they deal with your complaint. Most | :06:48. | :06:52. | |
people call into the Then advice on filling out the complaint form. How | :06:53. | :06:58. | |
can I help? You will be talking to an adjudicator. Most appeals are | :06:59. | :07:02. | |
settled by the adjudicator. There are cases that are appealed again, | :07:03. | :07:08. | |
or are more, gated. These are passed on to the ombudsman. Steve told me | :07:09. | :07:13. | |
how he came to a decision on a case. The consumer was | :07:14. | :07:19. | |
self`employed. The policy I have here has some clauses that make it | :07:20. | :07:22. | |
really difficult for a self`employed person to claim. My conclusion at | :07:23. | :07:27. | |
the end was that although yes, the business gave him a choice and they | :07:28. | :07:31. | |
were right on that particular area, because of the terms within the | :07:32. | :07:36. | |
policy, the detail I've gone into, I can actually say that the policy | :07:37. | :07:39. | |
wasn't really suitable for that client. So I'm going to uphold the | :07:40. | :07:47. | |
case and I will get compensation. So how busy is the financial ombudsman | :07:48. | :07:52. | |
service? They've received over 1 million complaints, half in the last | :07:53. | :07:56. | |
18 months. At its peak they were getting 12,000 calls a week. They | :07:57. | :08:01. | |
are still getting 5000 a week. It isn't just mortgage PPI, and credit | :08:02. | :08:08. | |
PPI. 5000`10,000 claims have been made against retailers who have sold | :08:09. | :08:14. | |
the likes of cars and fridge freezers on credit. Many people use | :08:15. | :08:17. | |
a claim management firm to get the money back but that isn't always | :08:18. | :08:22. | |
necessary. It isn't difficult to make a claim directly. You don't | :08:23. | :08:25. | |
need to use a claims management company who are usually the people | :08:26. | :08:32. | |
sending texts. If people want to use them, great, but you don't have too. | :08:33. | :08:36. | |
My advice would be to have a think about whether you may have a policy. | :08:37. | :08:41. | |
Many people down there lies that they did. The volumes of claims that | :08:42. | :08:45. | |
the ombudsman deals with are still very high and some have been | :08:46. | :08:49. | |
critical of the speed so it has taken on more people. Due to the | :08:50. | :08:55. | |
number of staff who deal solely with PPI claims, the organisation is now | :08:56. | :08:58. | |
twice as big as it was before the beginning of the scandal. | :08:59. | :09:03. | |
From next week, we'll pay less to make or receive | :09:04. | :09:06. | |
calls on our mobiles when we're travelling in the European Union. | :09:07. | :09:09. | |
The maximum charge will be around 15p a minute. | :09:10. | :09:14. | |
Sending on will cost a maximum of around 5p. | :09:15. | :09:28. | |
Browsing the web, getting and sending emails, that | :09:29. | :09:32. | |
There is an overall spending cap on all these charges, it's | :09:33. | :09:37. | |
If we go over this limit, our data roaming facility will be | :09:38. | :09:41. | |
cut off, unless we tell your mobile company it's ok to spend more. | :09:42. | :09:44. | |
But old friend of this programme, Sarah Pennells, Editor of the Savvy | :09:45. | :09:47. | |
woman website, warns those text charges are just for text. | :09:48. | :09:51. | |
Watch out if you're sending pictures, the | :09:52. | :09:53. | |
From next week, we can keep more of our savings, | :09:54. | :09:56. | |
The new, bigger, super ISA savings account is launched. | :09:57. | :10:03. | |
We'll be able to put up to ?15,000 into one | :10:04. | :10:06. | |
Fine if you've got that a year to spare .That's all from | :10:07. | :10:22. | |
It is another roughly ?3000 per person, and don't forget that if you | :10:23. | :10:37. | |
are in a couple, that is ?15,000 each, so actually you can save up to | :10:38. | :10:43. | |
?30,000 and avoid tax on that. That is as a couple, as an individual, | :10:44. | :10:48. | |
you are only allowed one of these a year, is that right? It is a bit | :10:49. | :10:53. | |
more, located than that, I am afraid. You can have a cash Isa, and | :10:54. | :10:59. | |
a stocks and shares Isa. I thought the point of the new rules was to | :11:00. | :11:04. | |
get with that distinction? Yes, that this tension has gone, so you can | :11:05. | :11:15. | |
have one ISA. The flexible to that will be attractive. `` the flexible | :11:16. | :11:22. | |
at the foot of you used only be able to move from cash into stocks and | :11:23. | :11:25. | |
shares, now you can go in both directions. When we talk about | :11:26. | :11:29. | |
moving money between accounts, we don't mean going in and the cash, | :11:30. | :11:33. | |
because there is a limit on how much you pay in... And if you take the | :11:34. | :11:38. | |
money out, you lose the protection and you can only put as much in as | :11:39. | :11:45. | |
is allowed by your allowance. So the magic word is transfer, rather than | :11:46. | :11:52. | |
withdraw. Exactly right. The text year started in April, what happens | :11:53. | :11:56. | |
if you opened an old ISA account after April but before these changes | :11:57. | :12:00. | |
click in? What you can do between now and the end of the current tax | :12:01. | :12:04. | |
year is to top it up to the limit. If you put in the full ?11,880, you | :12:05. | :12:11. | |
can put in the extra to take up to ?15,000. You can keep it all in cash | :12:12. | :12:15. | |
if you want to, if you don't want the risk of investing in the stock | :12:16. | :12:18. | |
market, you can put some of the money into shares, depending what | :12:19. | :12:22. | |
accounts are available, what about other investment types? The amount | :12:23. | :12:26. | |
of investment types has expanded. You have mentioned cash, you have | :12:27. | :12:30. | |
mentioned individual shares. Of course, you can put funds in there, | :12:31. | :12:34. | |
but also there are more types of shares. For example, the smaller | :12:35. | :12:38. | |
alternative investment market, you can put those in and I say now, and | :12:39. | :12:43. | |
in fact there is a consultation `` in an ISA now. What about things | :12:44. | :12:54. | |
like bombs or gilts. `` bonds. There was a limit on the type of bonds you | :12:55. | :13:06. | |
could put in. You are betting on the 3.20 at Aintree, that still doesn't? | :13:07. | :13:12. | |
Absolutely not, this is a long`term savings mechanism! If you have never | :13:13. | :13:16. | |
done this before, where do you go, who do you talk to? It depends on | :13:17. | :13:22. | |
what type of ISA. Banks and building societies will offer those, but if | :13:23. | :13:28. | |
you are in shtick in moving between cash and stocks and shares, then a | :13:29. | :13:31. | |
stockbroker or a fund provider will help you out there. I just wonder is | :13:32. | :13:37. | |
it worth it? If you are keeping your money just in cash, looking at the | :13:38. | :13:41. | |
interest paid on it, and it barely keeps up with rising prices, even | :13:42. | :13:48. | |
with the tax break. ISAs, certainly for cash ones, have been a pretty | :13:49. | :13:51. | |
poor investment in recent years. That is the point, keeping your | :13:52. | :13:57. | |
money in cash in the medium to long term is not a good idea, because of | :13:58. | :14:02. | |
the low rates, and it being eaten away by inflation. So this new | :14:03. | :14:05. | |
flexibility of being able to move within cash and stocks and shares | :14:06. | :14:14. | |
within one ISA is really helpful. That is it for this week's Your | :14:15. | :14:21. | |
Money. You can follow us on social media. More again next week, thank | :14:22. | :14:24. | |
you for watching today. European leaders offer | :14:25. | :14:36. | |
an olive branch to David Cameron following his defeat in the vote | :14:37. | :14:41. | |
on the new Commission President. The United States has started to fly | :14:42. | :14:47. | |
armed, unmanned aircraft over Baghdad, | :14:48. | :14:48. | |
saying it needs to protect American | :14:49. | :14:52. |