Beer Burglary Break-in Britain - The Crackdown


Beer Burglary

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Every minute of every day, someone somewhere is getting burgled.

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Doesn't sound good.

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With an average of 92 break-ins an hour, it's a huge problem.

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It never ceases to amaze me

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how much mess these burglars cause for people.

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For the victims of these crimes, it can take months or even years

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to overcome the trauma.

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Everywhere in the house is completely ransacked.

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Everything we had stored was damaged.

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It's disgusting.

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You know, I don't have much myself.

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But in this series, we are fighting back against the burglar.

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-Police forcing entry!

-Police!

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Helping you to beef up your security...

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Here we go.

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..while the police catch the criminals.

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Oh, yeah, feel safer now, a lot safer.

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Everything's going to be fine for you, isn't it?

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This is...

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Today on Break-In Britain, I'm with Sharon and Glen,

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who not only have to deal with the devastation of having their

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home burgled - they're also miffed that the thieves stole their beer.

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The ale! Is nothing safe?

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Been upstairs, rifled through drawers, been through my jewellery.

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-They've taken my beer.

-Your beer?

-My beer.

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'It's unbelievable.

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'And we see the awful effect it has on Sharon.'

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What if they want to come back and take the TV?

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What if, when we go to work tomorrow or whatever...?

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And you know, they shouldn't be in your house, should they?

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And I'm in South Wales, where items left

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dumped at the side of the road

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lead to the discovery of a burglary.

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What gives them the right to come into somebody else...?

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What...? Do they think it is OK to do that, you know?

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I would like to understand more about the way they're thinking.

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In West Yorkshire there are more than 200 burglaries a week

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and nearly half occur when nobody is home.

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Whether you leave your house for a few hours or a few days,

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an empty property is always more vulnerable to attack.

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And when the owners are not home,

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it falls to neighbours or family like Edith to pick up the pieces.

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For 62-year-old Edith, finding the side door

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of her nephew's home smashed in was chilling.

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So I went up and had a look,

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and then I phoned you and then I phoned Sharon.

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No problem. When you've come, you've literally seen the damage to the door...?

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I seen that and I pushed the door open,

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but I daren't go right in in case they were still in.

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Fair enough, fair enough.

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When postal worker Sharon got home with husband Glen,

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who is an upholsterer, they couldn't believe it had happened to them.

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It just shows you. It's ridiculous.

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Officers from West Yorkshire Police are on the case.

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What property has been taken?

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Definitely my iPad, cos that were in the room.

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It's got a pink case on it.

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There were a watch in there that is gone. That's gone.

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It is clear Sharon and Glen are upset about the events.

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They've rifled through that cupboard, they've been upstairs,

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rifled through drawers, been through my jewellery.

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-They have taken my beer.

-Your beer?

-My beer!

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-My iPad.

-You got family photographs on that.

-Yeah, I have.

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My grandson. His baby photographs, he's four.

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My brother's wedding, our holidays, videos. I can't get them back.

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Can I? It's things like that. That's sentimental to me.

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-And how did you feel when you got that phone call?

-I felt sick.

-I bet.

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Somebody has been in my house while we're at work.

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And we've worked for everything we've got, and it isn't theirs to take.

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It's upsetting that somebody you don't know, a total stranger,

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can take your lock off your door and walk into your house.

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Like in over 40% of burglaries,

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the thieves forced their way in in broad daylight.

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But what they didn't know was Big Brother was watching.

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A neighbour's CCTV caught the brazen criminals in the act.

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They aren't even running, are they? It's got to be someone local.

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-It's somebody that lives... They're on foot.

-It will be.

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..obviously that lives in Leeds 12 area.

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There is a ginnel there, that's where they'll cut up. Or down.

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So they're definitely local.

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And they just think they can walk into your house. It's wrong.

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I hope their hands drop off, anyway.

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I do.

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The footage has infuriated Glen and Sharon.

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To see them walk, the way they have done it, come up and down,

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-it's just like it's...

-Their house.

-Like it's their street, their house, their drive.

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-Their door.

-It's not, it's our house.

-Ridiculous.

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I still can't believe somebody has come in my house.

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I hate it, I hate the thought of it, and these people who walk

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into your house and think, "I'll just take this, that and the other," might think that's OK,

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but it's not OK cos I aren't going to sleep to night,

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I'll tell you right now. I can feel it. I will not sleep.

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-Because you'll be so worried about it?

-I'm upset about it.

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It is upsetting, to be honest. It is, definitely. It is for her.

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I mean, I'm her fella, but especially for...

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What if they want to come back and take the TV?

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Like when we go to work tomorrow or whatever?

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You know, that's what you think, "What if they come in again?"

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And you know, stuff is sentimental to you, isn't it?

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It's not just about what you paid for things, it's like,

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they shouldn't be in your house, should they?

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In just 12 minutes, these thieves robbed Sharon not just of her

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personal belongings, but of her peace of mind.

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And although the TV was too large to take on foot,

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Sharon's jewellery was ripe for the picking.

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-And this is your bedroom?

-Yeah.

-And they've been through your jewellery boxes?

-Yeah.

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Have they had anything?

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My sister bought me, a couple of years ago, a nice

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Vivienne Westwood necklace, that isn't there.

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Until you actually look about...

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I didn't realise Glen's watch had gone.

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I'm trying to think. You know in your head when you're trying to think?

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-You're in shock, your tired.

-Yeah, it's shock.

-And everything is a mess. It is difficult to think.

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I've been up since five this morning, I'm usually showered and...

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-Sat in your PJs by now.

-Sat in my PJs, getting ready for bed.

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No early night for Sharon,

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but at least her son is on hand to do a temporary fix on the back door.

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But a lot more needs to be done to make her feel safe again.

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-How do think you will sleep tonight?

-I don't think I will.

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Got a massive headache, I don't think I will. I am panicking.

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What are you panicking about?

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In case they come back or whatever, because I'm thinking,

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what if they've seen something and think, "We'll get a van"?

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I know you're not feeling up to going into work

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because of what has happened here today.

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We want to sort that out for you. We've got a guy who can come round

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and tell you exactly what you need, sort out the windows, the doors,

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put a new lock on and sort you out with a decent alarm.

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That would be brilliant. That would be great, yeah.

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Sharon was quite angry, and to be honest with you, I don't blame her.

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Someone has come into her house uninvited

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and made her feel unsafe in her own home.

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That's no way to live,

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so I'm calling in the security experts to transform this house

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from a burglar's best friends to his worst enemy.

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The next day, crime reduction officer Nick Whitcombe

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is on hand to assess the existing security - or lack of it.

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He's spotted the lock Sharon's son has put in.

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It's only temporary, Nick, we promise!

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The patio doors don't have external keyholes, which is good news,

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but this heavy umbrella stand could be used as a weapon,

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and that is bad news.

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Nick has got more than 30 years' police experience, and calls me

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outside on a hunch about the alleyway -

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the likely escape route of the burglars.

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Here. Look.

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That's the make of the bottle that was stolen,

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that's the bottle top there.

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Look how it's bent. I bet that's teeth marks.

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I bet they have opened it with their teeth.

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You're going to collect this as evidence because you think...

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There may be some DNA on that, I don't know.

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'Could this really be one of Sharon's?'

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The bottle, we'll give them a chance to do a bit of drinking a bit

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-further up, and we'll no doubt find the bottle somewhere.

-Right, OK.

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-Look, there's the bottle.

-There it is.

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Nice, fresh, newly drunk out of.

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Who knows? Did they take their gloves off at this point?

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-And I presume it'll have the spit on it as well.

-Very likely.

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A bit of DNA on there, no doubt.

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This ginnel may have provided the burglars with an undisturbed

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getaway, but it has also provided us

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with evidence that could be invaluable.

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So, why did the burglars choose Sharon's house?

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They'll have looked at the front door lock, which is a poor quality

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Euro-Profile, very breakable lock.

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-They probably think they'll find the same round the back.

-Exactly.

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The hedges there, the low wall, yes, they could easily hop over it.

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Why not stick some nasty, spiky, horrible plants there?

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Make them stop at the perimeter and hesitate.

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Give them opportunity to look out of place.

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-And what are your final thoughts, then?

-We need to cover that gap.

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Space between the garage and wall

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is enough for a criminal to slip through unobstructed.

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Sharon's making their life too easy.

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Out of 10, what would you give this property for security?

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Five, just.

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So, a lot of work to be done, and only one man to do it - Neil Goldup.

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He's a security superstar,

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beefing up hundreds of homes a year with state-of-the-art systems.

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Right, better get cracking, then.

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We'll be back later to see if the security upgrade stops Sharon feeling vulnerable.

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Meanwhile, Dan is 270 miles away in Swansea,

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where another unoccupied house has been targeted.

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The rolling hills of Felindre, north of Swansea, may look

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serene and peaceful, but burglary is still, sadly, a reality.

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The moment you find out you've been burgled

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is always a horrible shock.

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You see the broken door or smashed window,

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and then you know that your home has been violated.

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Imagine how one couple felt when they were away for the weekend

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and got a call to say that some of their most prized possessions

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were found dumped in a fly tipping crime.

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Possessions they thought were locked up safely at home.

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Environment officer Sandy and civil servant Rosie have spent

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the last seven years renovating their beautiful period cottage.

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When they left Wales for a trip to Bath, they never imagined

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the chain of events that would bring them home early.

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How did you find out you'd been burgled?

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It was weird, wasn't it?

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We were in Bath at the time, and I got a phone call from my boss,

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and we deal with environmental crime, such as fly tipping.

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He had got a call to say that some material had been fly tipped.

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He said, "We've got your warrant card here and your police notebook,"

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and this sort of thing, and so I'm thinking, "That was in my briefcase in the bedroom."

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And as we weren't here, I then phoned my neighbour up and said,

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"Will you go round and have a look?"

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So, they came round and phoned back and said, yes, the house was open.

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Sandy and Rosie raced home.

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The words "break-in" triggering some pretty scary thoughts.

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A bit of a difficult journey, wasn't it?

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Cos you don't know what to expect and you are sort of

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imagining the worst, really, that everything is going to be trashed.

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So not a very nice sort of feeling coming down.

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What was the scene like when you came back?

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Obviously the conservatory door,

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you could see where they had gained entry, and upstairs

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they had tipped out all the drawers, the cupboards in all the bedrooms,

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and they had left great big, dirty footprints everywhere, hadn't they?

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All over the carpets and things.

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The thieves trashed the bedroom and ruined the conservatory doors.

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But in doing so, they left vital evidence.

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CSI find finger marks on the door,

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but the smooth print means the criminals wore gloves.

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But they still put their foot in it.

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The force used to kick the door in has left a footprint,

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and this will be cross-checked against thousands of known

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criminals' footwear, and could turn up a match.

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-What has gone?

-What's gone is your Christmas present.

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Yes, a pair of wireless headphones,

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which were sitting on the windowsill over there.

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And then a load of copper and brass that was by the back of my workshop.

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But that's not all.

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And this is where Sandy said the wicker box was on top.

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Yeah, the wicker box sat on there, in that area just there.

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What had gone was a box, a raffia basket type of thing,

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and inside there was random stuff, looks like junk to anybody else,

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but there was my son's Scout belt from when he was nine,

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and there was his hanky that had been embroidered to commemorate my brother's death.

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And that's irreplaceable.

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Doesn't matter how much money you get, you just can't replace it.

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What meant so much to Sandy meant nothing to the burglars

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and was found as part of the fly tipped material

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just three miles away from their house.

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Luckily enough, because of where they dumped them,

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and the fact that they also took my ID, I've got them back,

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which I wouldn't have done if they haven't taken my warrant card

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with all my details on.

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They could be in a hedge somewhere and I would never get it back.

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So although it is horrible, I am just so chuffed that

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it has come back, and that's what's important.

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I'm so pleased for Sunday that she got her box of precious

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mementos back, because it is those things that are priceless.

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But even so, like most victims,

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Sandy and Rosie feel disturbed by the intrusion.

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It is horrible, the thought that somebody has been in your house.

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We were relieved that there hasn't been more damage,

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but just the thought that somebody could gain entrance so easily, and you don't know who it is.

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Yeah, and also, now they know, sort of, what is in my workshop,

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it makes you lose confidence about whether actually

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somebody is going to pop back tonight and take the rest.

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It does, it makes you nervous.

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If it helps you out, we've got our security expect to pop round

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and see where the weaknesses are.

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-Yeah.

-And we can maybe fix them up for you so it hopefully won't happen again.

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That is absolutely, sort of... just fab.

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The pair are holding up well, but this house needs

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securing before night falls if they are going to feel protected.

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We'll be back later to do just that.

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Over in Lower Wortley in Leeds, Sharon still can't believe

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her house was burgled in broad daylight,

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the criminals caught on camera

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strolling away with her iPad and jewellery.

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What I hope is that CCTV helps catch who they are.

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Because they won't have done it just once.

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CCTV of this nature is really helpful in the hunt for criminals,

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and the police will study the tape for clues to ID the men.

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The bottle will be analysed for DNA, and if a match is made,

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arrests will follow.

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There is a chance Sharon's stuff will be recovered,

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but until then, the list of losses keeps growing.

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You've noticed since we were here last night that more things

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-have gone missing.

-Yes.

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My passports. My spare car key.

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I know. I never even thought to look for.

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These are all things that happen.

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You don't think about these things, do you, when you are in shock?

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There might be other stuff, but what I'm doing is, I'm writing it down.

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Would you say you're feeling similar to how you did last night,

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or is it sinking in a little bit more?

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I keep thinking they might come back for my TV, because it is new.

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I haven't even been out of the house today.

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I haven't been out for any milk or anything

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because you just daren't go out the house. I don't feel it is secure.

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It is an awful feeling,

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because you just think, are they going to come back?

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'Don't fret, Sharon. Neil's here with his box of security tricks.'

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I'll get on with fitting the room sensors,

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-if you want to fit all the door contacts.

-Sure.

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One on the side door, one on the front door, and patio doors out back.

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Have you given Sharon a good telling off for not having an alarm on and working?

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It wasn't really her fault.

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It was there, but unfortunately it was broken,

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so I can't blame her for not turning it on.

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But she'll turn this one on, because it's easy to use.

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She can turn them on when they go to bed at night, as well.

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Cos obviously, Sharon is quite worried about somebody coming back.

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All the stuff we are putting on, if they do come back,

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they will just walk away cos they'll know they will not get in.

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And are you going to stand at the back door with those muscles to protect her?

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Don't need to! I'm confident that everything we put up...

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Do you want him at your back door for the rest...?

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You can stand at my back door, love.

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THEY LAUGH

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An alarm like this costs around £200.

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It is the number one defence against burglars,

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and used in conjunction with window and door locks, it is going to

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make Sharon's house the Fort Knox of family homes.

0:18:490:18:52

I'm going to fit this, it is called a Patlock.

0:18:520:18:55

Just clamp it onto your handles,

0:18:550:18:57

-push it, and that is all locked.

-That's fantastic.

0:18:570:19:00

-It's a good security device. That handle won't go down. Nice and secure.

-That's fantastic.

0:19:000:19:05

This is basically the same lock that was on the back door

0:19:070:19:10

that was really easily snapped,

0:19:100:19:12

so I'm going to replace it with a TS 007 three-star lock.

0:19:120:19:16

And as you can see, it has got this little bit here,

0:19:160:19:20

so if someone tries to get in, that bit snaps off first,

0:19:200:19:24

and these are really the only locks

0:19:240:19:26

that are recommended for these kind of plastic doors.

0:19:260:19:29

'So if you're thinking of improving your door security,

0:19:300:19:33

'remember the James Bond of locks, the TS 007,

0:19:330:19:37

'which should also have a three-star kitemark on the packaging.'

0:19:370:19:41

Getting a bit of a pro at these,

0:19:410:19:43

you'll have to employ me as your sidekick.

0:19:430:19:45

That's it, you're doing the locks, you're doing the alarms now.

0:19:450:19:48

I could retire and just let you do it.

0:19:480:19:50

You pretty much have retired.

0:19:500:19:52

-Not seen you do anything since I got here.

-Whoa, whoa, whoa!

0:19:520:19:55

'Just kidding, Neil.

0:19:550:19:56

'You are at least a couple of years off retirement.'

0:19:560:19:59

-Right, job done!

-Right, I'll carry on.

-Out you go.

0:19:590:20:02

Neil's created layers of security throughout the house,

0:20:040:20:07

and he has got one more trick in his box.

0:20:070:20:10

What you do, you leave it under your television,

0:20:100:20:13

and when it starts to get dark, it automatically switches on

0:20:130:20:16

and makes it looks like there's a television on inside your house.

0:20:160:20:19

If we can turn the light off.

0:20:190:20:21

So, from outside, that would look like our TV were on?

0:20:210:20:23

-Yeah. Such a good trick, isn't it?

-Very good trick.

0:20:230:20:25

-And no-one will come in here trying to nick your TV if they think you're watching it.

-No, they are not.

0:20:250:20:30

'The fake TV costs around £25 and uses hardly any power.'

0:20:300:20:35

-That's great.

-Well done, Neil.

0:20:350:20:37

'In just a few hours, Neil and I have made it near impossible

0:20:370:20:40

'for a burglar to force entry, and Sharon already seems brighter.'

0:20:400:20:44

Well happy! Very good!

0:20:450:20:48

We'll find out later

0:20:480:20:49

if we've done enough to improve Nick's security store.

0:20:490:20:53

Until then, it's back to Swansea.

0:20:530:20:55

There were no leads on the footprint found at the house,

0:21:040:21:07

so despite the police's best efforts, the thief remains at large.

0:21:070:21:11

But crime reduction officer Kevin Evans is here to make sure

0:21:110:21:15

a break-in doesn't happen again.

0:21:150:21:16

Kevin, thanks for being so determined to come all the way out here on such a horrible day.

0:21:180:21:22

But clearly the burglar has been really determined, too.

0:21:220:21:26

Unquestionably. There's a lot of force gone into forcing that rear door.

0:21:260:21:31

It suggests they were probably here for some time.

0:21:310:21:34

But of course, once you're at the rear of the premises,

0:21:340:21:36

it is enclosed, it is private,

0:21:360:21:39

and you've got very little natural surveillance.

0:21:390:21:43

All you've got really is the chickens, who may say hello to you, I don't know.

0:21:430:21:47

'Not exactly guard dogs, though, are they?'

0:21:480:21:51

What can we do?

0:21:510:21:52

There's numerous things we can do as regards to the lighting.

0:21:520:21:55

Something like a PIR light that is activated by walking through a beam,

0:21:550:21:59

because one thing most criminals don't like is

0:21:590:22:03

a lot of light on themselves.

0:22:030:22:04

Doors, make sure that shed doors are locked well.

0:22:040:22:07

Consider a shed bar or door bar, as it's called.

0:22:070:22:11

It reinforces the door.

0:22:110:22:14

Overall, what would be your security assessment for this place, out of 10?

0:22:140:22:18

Before doing anything else here, I've got to be honest,

0:22:180:22:21

this security is probably around five or maybe six.

0:22:210:22:24

I guess the problem here, then, is that the burglar can act with

0:22:240:22:27

utter privacy and do it on the quiet.

0:22:270:22:30

That certainly is a weak point.

0:22:300:22:31

It gives privacy to Joe Criminal and gives him

0:22:310:22:34

that extra few minutes he can spend trying to break in.

0:22:340:22:38

Well, Joe Criminal won't stand a chance once our security team get busy.

0:22:380:22:43

So, how have you been?

0:22:450:22:47

Initially it was quite horrible leaving the house,

0:22:470:22:50

cos especially once somebody has been in, you think,

0:22:500:22:52

they know what is in the house now, will they come back and sort of take other stuff?

0:22:520:22:57

But it is a real wake-up call.

0:22:570:23:00

I think we were really lucky that they didn't do more damage,

0:23:000:23:03

they didn't take more stuff.

0:23:030:23:04

But a good shot across the bow, because we are much more aware now than we were before.

0:23:040:23:09

And awareness needs to be followed by action,

0:23:110:23:13

and for that, you need a man like Tony Berry.

0:23:130:23:16

-Hi, Tony.

-What's up, Dan?

-How's it going, mate?

-All right, bud.

-Good to see you.

-Nice to see you.

0:23:160:23:21

So, what have you got for us today?

0:23:210:23:23

We've got this here shed door bar.

0:23:230:23:25

-Oh, yeah.

-That goes on the outside of the shed and just hinges, covers the front.

0:23:250:23:30

-That is to stop the door opening?

-Yeah. That's right.

0:23:300:23:33

We got a little sensor to go up in the corner somewhere,

0:23:330:23:36

and it'll cover if anybody comes through the windows or anything.

0:23:360:23:39

So if anyone turns up in the shed, somehow, that will see them and...

0:23:390:23:44

-Set the alarm off, yeah.

-Fantastic. Great.

0:23:440:23:48

Alarms outside and in.

0:23:480:23:50

They are just as effective in old houses as they are in new ones,

0:23:500:23:53

and they are pretty discreet, so won't ruin that period look.

0:23:530:23:58

Surveillance is key, and security expert Graham Rees has got

0:23:580:24:03

an outside light that does it all.

0:24:030:24:05

When it is dark the sensor will activate, light will come on,

0:24:050:24:08

camera will activate, and this then takes up to 60,000,

0:24:080:24:12

-believe it or not, still shots on the SD card.

-Oh, yeah?

0:24:120:24:16

-It has also got a feature where it will record video.

-Oh, yeah?

0:24:160:24:20

So you can actually watch people walking around that area.

0:24:200:24:23

-It is like an electronic night-watchman.

-Exactly, yes.

0:24:230:24:27

'A good investment at under £100.

0:24:270:24:30

'But will all this be enough to impress Kevin

0:24:300:24:32

'and increase the security score?'

0:24:320:24:35

The bars on the shed, additional locks on the shed,

0:24:350:24:38

we've got lamps up, and also a brand-new alarm.

0:24:380:24:43

Big improvements made.

0:24:430:24:45

What would be your security assessment for this property now?

0:24:450:24:48

With all the additional work that has been added,

0:24:480:24:51

unquestionably, in my opinion, this would go up to a nine.

0:24:510:24:55

I'm pleased with that. Sandy and Rosie will be as well.

0:24:550:24:58

-I'm sure they will have good times ahead of them here.

-Brilliant.

0:24:580:25:02

Now, what does Sandy think of her new security?

0:25:030:25:06

It's great. I'm really, really impressed.

0:25:060:25:09

I can't say I'm glad it happened, but it has been a really interesting and positive outcome.

0:25:090:25:14

-Fantastic, that is what we're here for.

-You have done a good job, then. Thank you.

-No problem.

0:25:140:25:20

So, Sandy and Rosie have got a beautiful 17th-century house here,

0:25:200:25:25

but now that we have given them 21st-century security,

0:25:250:25:29

their home is their castle once again.

0:25:290:25:32

Back in Leeds, Sharon and Glen have heard from the police that a man called Sean Iceton

0:25:340:25:39

has been jailed for three years and four months for two burglaries,

0:25:390:25:43

including the one at their house.

0:25:430:25:46

And it turns out he is a prolific career burglar who had previously

0:25:460:25:49

served jail terms for carrying out hundreds of other break-ins.

0:25:490:25:53

No further action was taken against a second man the police were questioning,

0:25:530:25:57

but he was subsequently jailed for a separate, unrelated burglary.

0:25:570:26:02

Although it is good news that the police have got their man,

0:26:020:26:05

for Sharon, the break-in has left its mark.

0:26:050:26:08

I understand now why people do get so badly affected by it

0:26:080:26:12

and why they move house.

0:26:120:26:14

No need for Sharon to move, as Nick is here to

0:26:140:26:17

give his seal of approval on all the security improvements.

0:26:170:26:20

We've got two alarm boxes on the front, one didn't work originally,

0:26:200:26:25

now we've got one that does. Looks brand-new.

0:26:250:26:28

Front door lock is changed.

0:26:280:26:31

The famous TS 007 standard. Good, excellent.

0:26:310:26:35

So is the side door.

0:26:350:26:37

The Patlock, which clamps the internal handles together,

0:26:370:26:42

and it's invisible, which is a good deterrent.

0:26:420:26:45

'But Neil couldn't sort everything in one day.'

0:26:450:26:49

The access to the side and the back of the house,

0:26:490:26:51

the gap is still there.

0:26:510:26:55

Originally I gave it a five, now,

0:26:550:26:58

with that gap still being there, I think we will up it to 7.5.

0:26:580:27:03

The new locks and alarm will keep Sharon and Glen safe and sound for now,

0:27:030:27:07

but a burglar barrier at the side would be ideal in the future.

0:27:070:27:12

So what has Sharon got to say?

0:27:120:27:14

-How are you feeling about things now?

-I feel loads better.

0:27:140:27:17

Loads better, because I feel more safe now

0:27:170:27:20

because I know this alarm system is fitted.

0:27:200:27:23

-I hope you'll be able to sit down and relax.

-I am tonight.

0:27:230:27:26

I've got something that might help you.

0:27:260:27:27

-BOTTLES CLINK

-Don't open them all at once,

0:27:270:27:30

but I thought you might need these after a pretty hideous week.

0:27:300:27:33

-Oh, thank you! Thank you.

-That's all right.

-That's lovely. That's brilliant.

0:27:330:27:37

I can't believe they stole them in the first place,

0:27:370:27:39

-so we had to get some back to you. Have a beer, sit down...

-I will.

0:27:390:27:43

-..and relax.

-I will. Thank you very much. Thank you.

0:27:430:27:47

I'm pleased that we were able to make

0:27:470:27:49

Sharon and Glen's home a bit more burglar proof.

0:27:490:27:52

I'll drink to that. And it was great that Sandy got some of her

0:27:520:27:55

personal items back, especially the stuff that belonged to her brother.

0:27:550:27:59

-She would have been devastated to lose that.

-That's it for now.

0:27:590:28:02

-See you next time.

-Bye-bye.

0:28:020:28:04

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