The Jewellery Store Heist The Real Hustle

This is The Real Hustle: Celebrity Scammers.

In this series, the hustlers carry out scams that are bigger,

tougher and more devious than ever before.

With the help of their celebrity friends,

hustlers, Alex, Jess and Paul

pull off the riskiest scams of all -

long cons.

intricate webs of lies and deception

designed to separate the unwary from their money.

On tonight's show, guest hustler Matt Willis feels the pressure...

I really, really (BLEEP) my pants.

-My hands were trembling.

-..Jess is quids in...

That's awesome.

..and this guy has a seriously bad day at work.

If you do not put at least £200 into that envelope,

you're going to lose all of your files.

The hustlers have invited celebrity friends

to help them carry out their long cons.

They'll be thrown in at the deep end, no training and no practice,

just straight into the scam.

This week's celebrity guest hustler is ex-Busted legend

And former king of the jungle Matt Willis.

Matt has no idea what will be expected of him today.

He's just been told to wait on a park bench

and to keep his eyes open for a hustler.

-Hello, mate.

-Hello, mate. How you feeling?

-You all right?

-Not too bad.

-Good.

You ever seen anybody go in and rob a jewellery store?

-No.

-Well, what we're going to do is we're going to put up a little charade and

then go in and check the security.

-And it's a pretty secure place. OK?

-Right, yeah.

So you're going to pretend that you work for the security company,

-OK?

-OK.

So Matt's going to be taking part in a jewellery-shop heist.

In a few minutes, he'll accompany Alex into this store,

where they'll be posing as employees of an alarm company.

Right... Yeah, this is pretty full on.

All right, you're now officially a security engineer.

-Fantastic.

-Come on.

I think it's very, very ambitious. I can't believe we're going to do it.

To rob a jewellery store is probably the hardest you could possibly do.

This is the jewellery-store heist.

One very nervous rock star and Alex head for the store,

armed with ID badges, clipboards and a beanie hat disguise for Matt.

They need to be completely believable as security engineers.

Hi there.

Don't seem to be being robbed.

We're from (BLEEP) Alarms. Your alarm's showing up as going off.

Obviously, it's not. Well, there must be some malfunction.

Is everything all right? Has it gone off? Have you reset it?

No? Would you mind resetting it for us?

Because then we can get it....

Cos, as I said, down our end it's flashing.

The success or failure of the scam now rests on Matt's shoulders.

This is his one chance to use the camera on his clipboard

to record the shop's security code as it's typed in.

Bit of a lucky break.

The mark needs his glasses to type in the alarm code,

so Matt has a few precious moments to line up his shot.

Yeah.

Nothing like the good old fake ID badge.

Yeah, as I said,

it's happened before once or twice with our people.

Everything all right?

-Fine.

-Matt's done it.

The hustlers now have a recording of the security PIN code for the store.

But that's only half of the equation.

Over to Alex to seal the deal.

The other thing we need to talk to you about is we're upgrading

most of our customers, their locks and their keys.

What they're bringing in now is these new keys

that are going to have chips in them,

and the chips will be married to the lock,

and we'd like to send you a quote for that.

So do you mind if I have a look at your locks and see?

I'm just going to have a look,

and just a quick look at the keys

to see if we can put the chips on 'em.

Will this guy really let Alex take a look at the shop's keys?

Nothing in the back, just those ones. Yeah, that's no problem.

Alex seems to have convinced him.

He's off to the back office to get them.

Oh, right.

Here's the other part of the puzzle.

Alex uses his camera to film the shop's two front-door keys next to a concealed 50p coin.

It's now possible for specialist software to analyse the key shape

and known dimension of the coin and produce blueprints

for a duplicate key.

That's fine.

Thanks very much!

Matt's doing his bit by keeping the mark distracted.

And that's the only thing you use to come in and out?

OK. That's interesting. OK, so we'll send a quote in as soon as we can.

Thank you. I'm sorry about that.

I'll give you a call if there's a problem down there.

All the best. Cheers. Thank you.

So that's the first part of the scam complete,

and thanks to Matt's contribution,

the hustlers now have the alarm code in addition to the key measurements.

They'll be coming back to that jeweller's later tonight.

But so will the mark.

What you doing in here?

I found some blood. There's quite a considerable amount of blood.

(BLEEP) all over the place.

-Oh, (BLEEP).

-No!

When hustlers go out, they don't bring money.

They go armed with prop bets.

The customers in this bar are about to be made an offer that's hard to refuse -

win or lose a drink over a simple wager.

-But a prop bet only has one rule.

-Do you give up?

And that's that the hustler always wins.

To the bar! Drinks, please.

-Thank you.

-Oh, no!

Jess is out on the town but doesn't intend to pay for her own drinks.

-OK, so it's a challenge, and we'll do it for a round of drinks.

-OK.

If you can do it, I'll buy you all drinks. Isn't that generous?

-That's good. No pressure(!)

-No pressure, otherwise you buy me and

-the boys a drink. You ready?

-I'm in.

-OK six coins. Yeah?

Just put them out like a little T.

-OK.

-They're not trick coins or anything like that.

-OK.

-What you have to do is rearrange them somehow

so that you've got two lines of four.

-Two lines of four?

-Yeah, out of those six coins.

-All right.

So to win a drink, the bar goer just needs to make two lines of four coins. But there's a problem.

There are only six coins in total on the table. It seems impossible.

OK... Erm... I don't know.

Do you know?

It's got to be like the noughts and crosses, where...

Do you know?

That's a no, because you're pretending like you think you do.

It's not going to happen.

-Do you give up?

-Don't give up, man.

-Let's see the real trick.

-OK!

-You ready?

-You give up?

-Yeah.

-I'll show you how it's done for a round of drinks.

-Oh, OK.

-So, I'm going to set up how it was before now.

-OK.

-I'll take this one and place it just there. One, two, three, four.

One, two, three, four!

-Like it. I like it.

-That's awesome.

-Thanks!

The only way to win this challenge with just six coins

is to count two of the coins twice.

Jess just places one coin on top of another where the lines cross,

-making two lines of four coins each.

-You got me.

-Thanks.

-And he owes us a round of drinks.

-Take my hand, bring me my drink!

-Right, OK.

-Thank you. Bye!

It's an ordinary working day in a busy London hotel.

The cafe inside is frequented by visitors and businesspeople.

This guy is dressed for a meeting,

but in just a few moments he's going to have anything

but business on his mind as his whole world is turned upside down.

This is the high-speed hijack.

OK.

The mark is doing some work on his laptop

when something unexpected pops up on the screen.

There's a countdown clock with a message telling him all his

files will be deleted if he doesn't enter the correct unlock code.

And if that hasn't freaked him out enough, this will.

PHONE RINGS

Hello?

You've just activated a virus on your laptop.

How much is it worth to get your files back?

Erm... don't know.

-How much do you have?

-Nothing.

You want to lose your files?

-I can activate it from here.

-I haven't got any cash on me.

If you do not put at least £200

into that envelope and hand it to a courier within 15 minutes,

you're going to lose all of your files.

Do you want the code? Yes or no?

Well, I want the code, but I don't have any money on me.

The mark is clearly shocked, but if he doesn't have the money,

there's not much he can do.

-Do you want me to hang up on you?

-No.

Do you want your files? Yes or no?

Yes. I haven't got any cash on me.

He's been put in an impossible situation.

He'd better think about getting hold of some cash.

I'm going to call you back in five minutes. If you don't have cash, you will not get the code.

OK. OK, bye.

-Rob?

-The panicked mark puts in a call to his boss.

Oh, my God. Well, basically, this is what happened.

I've clicked on Budget Report, this thing's come up and it says, "Enter unlock code".

There was an envelope on the seat next to me and saying "Answer the phone now".

So, this guy rung and it said that if I don't give him £200

in 15 minutes he's going to delete everything on the computer.

The boss tells him to protect the work files and pay

whatever the mysterious man on the phone is demanding.

OK. OK, I will do. OK.

Bye.

Hand shaking, he calls back the stranger.

-Do you want the code? Yes or no?

-Yes, please.

-What money do you have?

-I can...

I'll have to get it out.

So he really doesn't have any money on him.

But if he wants to save his important business data, he'd better get some fast.

You've only got ten minutes left.

Now, where's a cash point when you need one?

Do you have the money? Yes or no?

So he's got the money.

Now what?

In the foyer, you will see a courier.

You will put the phone and £200

into the envelope and give it to the courier.

Give him everything. He will give you a package with the code in it.

With time running out on the clock, the mark does as he's told.

He hands the envelope containing the phone and the money to the waiting courier.

In return, he gets a different envelope containing the code.

He then wastes no time punching it in and saving the files on his computer.

That's one relieved but bewildered young man trying to catch his breath

and wondering what on earth just happened.

The answer lies in a good deed he did for a complete stranger just a little earlier that morning.

As he was sitting in the cafe, the mark was completely unaware

he'd caught the eye of a lady who was also here on business,

but of a more criminal kind.

Jess was here looking for a mark with a laptop connected to the internet.

As she approached the mark from behind,

Jess secretly slipped the envelope with the phone on to the next seat, within earshot but out of his sight.

Sorry, I've just seen you've got the internet. Do you mind if I just check my train times on it?

-Erm, that's fine.

-Is that OK?

-Yeah, that's fine.

Thank you. Cheers. My train's been delayed

by about three hours, so do you mind if I...?

-Oh, yeah, that's fine.

-Thank you.

She turned the laptop so he couldn't see the screen.

-Where you going?

-Brighton.

-Three hours is a long delay just for Brighton.

It's ridiculous, isn't it?

And she wasn't really interested in travel information.

She actually visited a website set up by the hustlers and downloaded

a piece of software, a virus set to activate a couple of minutes later.

Oh, I don't know if I've just taken your thing away.

I've only got an hour to wait. That's great.

-Thank you very much.

-No problem.

-Cheers.

-And with that, the mark's fate was sealed.

As Jess left the building...

another hustler was keeping a keen eye on the mark, waiting for the virus screen to pop up.

PHONE RINGS

-Hello?

-You just activated a virus on your laptop.

Paul disguised his voice with an easily-available

Smartphone application, and the race against the clock was on.

On his way out to get cash,

the mark didn't notice the courier already waiting in reception.

And on his return, he didn't have time to question him,

because he was too worried about unlocking the computer.

Just as well, because this is no ordinary courier.

It was Alex, and he didn't even need a bike,

because he was here with Jess in the hustle van.

A few moments later, Paul also joined the party,

and along with the mark's £200 they were gone.

When I saw the fact that it was in an envelope, that's when I really started to panic.

It was company records on there, and I thought if I'd have lost them then

I certainly would have been fired, yeah.

I just didn't really have time to think properly.

It was all quite time pressurised.

In this scam, Jess used her charms to infect the mark's laptop,

but normally a virus would arrive on an e-mail.

Be warned, that e-mail could be made to look

like it comes from somebody that you already know and trust.

It would then lock out your computer completely or it would encrypt all of your files,

forcing you to pay the ransom if you wanted to retrieve all your data.

What you have here is potentially disastrous. All your personal data, all your company data can be hacked.

If somebody asks you for money because they've hacked into your

computer, the first thing you should do is dial 999 and get the police to come.

You are the victim of extortion.

Get the police there quickly.

Earlier today,

Matt Willis entered a jeweller's dressed as a security engineer

and secretly filmed the shop worker

entering his alarm code.

Do you mind if I have a look at your keys to see if we can put the chips on them?

Meanwhile, Alex got video footage of the front-door keys,

giving him all the information he needed to get duplicates made.

So, we'll send a quote in as soon as we can.

But any good jewellers

keep their valuables locked in a safe overnight,

so what are the hustlers planning?

And what lies in store for guest hustler Matt in...

the jewellery store heist part two?

It's several hours since Matt and Alex visited the store.

All the shops on this high street have closed for the night,

but there's an official-looking security man

from the local council keeping an eye on things.

Nobody gives him a second glance as he lets himself into the jewellery store with the front-door keys.

And the burglar alarm is no obstacle,

as he knows the PIN code to disarm it,

thanks to Matt's footage recorded earlier.

Now that Paul is safely in the shop, he takes a minute

to rig some hidden cameras in the back rooms.

He's all set.

Paul will now make a phone call

to the last person in the world you would expect...

Hi there. Am I speaking to the owner/operator of Mercedes Jewellery?

-..the store's manager.

-Hi, my name's Officer Marks.

I'm from the council security project.

I'm at your store. I found the front door open

and the inside gate open, and all the lights are on.

Everything seems to be in order, but if you could come down

and perhaps lock up, I would advise it.

All right, thank you. Thank you. Bye.

It may seem that Paul asking the shop supervisor to join him

during the scam is a bad idea, but the hustlers have a plan.

Whilst the second hustler of the day

helps himself to the complimentary chocolates,

one very agitated supervisor is racing back to the shop.

Who are you? Your name?

Lloyd...? Campbell?

Mr Campbell?

-Come on in.

-What you doing in here?

Well, we found the place wide open.

-Why are the lights on?

-It's not wide open.

-See this chair?

-Eh?

This chair here had this jammed open, and that was just sitting wide open.

The police have been called. They're saying it's scenes of crime.

It doesn't look like anything's happened, to be honest.

I've had a little walk through.

Is there anything missing in the back, or...?

All of these lights were on.

This door was open. There's a lock at the top there.

Oh, there we go.

No, I'm council security.

Yeah they're on their way. Are Scenes of Crime on their way, or what?

They certainly are.

In face, Alex and Matt have been waiting just down the road,

parked out of view, since Paul arrived.

As the mark already met them earlier,

they mustn't be recognised or the scam will be blown.

But these forensic outfits give them the perfect excuse to cover their faces.

Here they are.

-Hi there.

-Hi. How are you?

-All right.

-Hello.

-Is Officer Richards there?

-He's on his way.

-He thinks there's nothing taken.

So I don't know if you want to go ahead or not.

Oh, that's handy.

-Yeah.

-We'll do a sweep.

What time did you lock up?

OK. How many entrances? How many exits?

That's Alex recording evidence on camera,

and Matt is starting to dust for prints.

Is there another entrance to here?

There's a side door. Is that OK?

Is the side door all right?

Anything here that could have been taken?

The safes?

That's right, the safe.

That's what the hustlers have come here for.

They may have let themselves in the front door,

but only the mark has the code to get inside several inches

of solid, reinforced metal.

He makes sure to block everyone's view of the key pad.

All as it should be, full of money and jewellery.

It seems like the hustlers have missed their chance to get the safe's code.

Wrong. That's no

ordinary camera Alex is holding.

It's actually an infrared heat-sensitive camera.

Now the mark is out of the room,

Alex takes a closer look at the safe door.

He can see the heat signature of the mark's fingers on the key pad.

The position and the intensity of the white dots tell him which keys have been pushed and in which order.

But it's not much use with the mark standing right next to him.

Excuse me, Mr Campbell, is this supposed to be

-on the floor over here?

-What's that?

Over to Paul and Matt to distract him.

Everything in the window is in place,

-but on the floor...

-This is Alex's chance, but he's got to be quick.

It's the only thing out of place?

Punches in the code and gets to work.

It's weird. They didn't even use that to hold this open.

But then, disaster. The mark is coming straight back.

Alex is up to his elbows in the safe.

Matt is dusting for prints in the doorway.

He's now the only person stopping the mark walking through.

If Alex gets caught with his hands in the safe,

this scam will turn very ugly.

Done.

Now to get out of here.

Matt's role is crucial for the getaway.

He's going to turn this jeweller's

into an even more serious crime scene.

He heads into the back room armed with a bottle of fake blood, which he sprays around the bathroom.

Now to report his gruesome discovery.

-I told him this door was open.

-It was actually...

-I found some blood.

There's quite a considerable amount of blood back here.

-We need to get a detective. We need the blood test kits, as well.

-Where?

Through there. Bathroom.

This is no longer just a break-in.

All this blood calls for a full forensic lock-down of the scene of crime.

(BLEEP) What do you want to do about that?

-Well, we need to get the blood kit, sir.

-Don't touch anything.

The first step in securing any forensic evidence is to take everyone's fingerprints...

We need to get the blood kits. That's the first thing we need to deal with.

Also, we need to fingerprint yourself and the gentleman,

just to... Then we start dusting.

..though the mark doesn't seem too thrilled at the idea.

I will get you the ID. I'll need to get...

Don't forget your ID, yeah?

Alex and Matt go out to the van to get their fingerprinting kit,

taking with them the entire contents of the safe.

The mark is back in the office,

so Paul takes his chance to get out and into the van.

In a matter of seconds, these scene-of-crime officers

have left the crime scene.

(BLEEP). I can't believe that.

What the (BLEEP) hell?

Suddenly all on his own, the mark phones the store's owner again.

Hello? Hello, Lloyd?

I've had (BLEEP) people all over the place.

(BLEEP) people in white suits come in here.

Oh, you're joking?

No. No, they claimed to be Old Bill, but...

-Everything all right here?

-I've just looked in there.

-And...?

The owner naturally wants to make sure all his well with his safe.

-Oh, (BLEEP).

-Oh, no!

No! I don't believe that. I just opened it up meself.

It was all in there!

I (BLEEP) knew they weren't the Old Bill. I knew it.

You've just been scammed. You've been scammed.

How the (BLEEP) did they get in?

-The safe's...

-Yeah, I've just opened the safe

and what was in the safe is now not in the safe.

Money and jewellery. Yeah.

Lots of.

My heart is literally still racing through my chest.

I could feel it beating against my T-shirt.

I really, really (BLEEP) my pants, you know?

Like, I mean, I really started to really get really scared.

My hands were trembling.

They got into the door,

and then me and Alex were in there and Alex was getting stuff out.

He started to walk back towards me!

I was, like, "Oh, my God, he's going to walk in here!"

And they told me, like, "If he comes near, you've got to

"not let him get in the room until Alex can

"get the case together," so I was, like, "Man, am I going

to have to tell this guy he cannot come in here?"

The mark is faced with a very convincing situation here

and is given no time to think things through.

Always protect your alarm code.

Never enter it in the presence of strangers

and never let anyone handle your keys that you don't know and trust.

And if a stranger is standing in the middle of your locked-up store,

then you should be dialling 999.

Subtitles by Red Bee Media Ltd

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