Call Security


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Call Security

Documentary using CCTV footage, interviews with personnel and testimonies from victims of crime to explore the rise of private security firms in the UK.


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Transcript


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This programme contains some strong language.

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In Britain today, there are now over twice as many

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private security workers as there are police officers.

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As police numbers across the nation fall,

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the fear of crime has grown...

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It's more of a deterrent.

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I know some people who've got a firearm.

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..so the private security industry is booming.

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In the last 12 or 18 months,

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we have literally doubled our turnover.

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Private security companies

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are on the streets of Britain 24/7.

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You don't get the bobbies on the streets,

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you haven't got the police boxes

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and the blokes running around with whistles any more.

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No longer the preserve of the rich and famous...

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Sir, I'm just asking you nicely...

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Whoa, whoa, no need for touching, mate.

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..they aim to secure our workplaces...

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Until they tackle the crime, there's a need for CCTV everywhere.

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..to protect our homes...

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My main concern is purely for my wife and daughter,

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and that's it, end of story.

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..and keep our leisure time trouble-free.

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I don't need that attitude, bruv - I don't need that attitude!

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It's an industry of people risking their lives to keep us safe.

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GUNFIRE

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This way, this way! Head down!

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This is private security.

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It's a summer Saturday evening in Kent.

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Sid Arora is about to begin work.

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He started in the private security business 23 years ago

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and now runs his own firm.

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I moved up from West London into East London

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and I was just working in a chip shop and places like that.

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Well, opposite me was a pub, which was a little rough -

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you had a few characters in there.

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One of them came into the chip shop and started trouble.

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I ended up having a row with him, and the next thing,

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the landlord of the pub was asking me to work for him.

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That got me into the pub industry and from there,

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it led on to pubs, clubs, working the doors

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and it all increased up from there, really.

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Tonight, Sid is in charge of a team of 12,

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as they provide security at a boxing event.

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-Can I just have a quick look at your bag?

-Yes.

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-Can I put those on, please?

-Cheers.

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-Hello, mate.

-All right, mate?

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Events like these rely on private companies to provide security -

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overseeing the safety of the crowd,

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as well as preventing and dealing with any trouble.

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You're not a funny bloke, are you?

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LAUGHTER

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Tonight's entertainment features eight bouts and plenty of booze.

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It's a toxic cocktail that Sid knows well.

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You've got the alcohol being served,

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you've got groups of people geeing each other on,

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so it is that atmosphere that can fire...

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So it's all about keeping an eye on it,

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getting right in there when something happens,

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splitting it up and sorting it out.

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BELL DINGS

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Sid's keeping a sharp eye on one punter,

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who's already been asked twice to stop standing up

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and blocking the view.

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So when he stands up again, it's time to take action.

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Hey, come here.

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We just want to have a nice fucking chat, do you know what I mean?

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Come here.

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Bruv, listen. I'm trying to be reasonable, all right?

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At the end of the day, bruv, if you ain't going to listen to me,

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all that's going to happen is that you're going to get chucked out.

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-You ain't going to see none of your mates.

-It's shit, mate. It's meant to be my boy, innit?

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What you're doing is, you're jumping up, you're going into the ring... You don't need to do that.

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Finish him! Smash him, babe!

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Bruv, you can sit there and you can cheer them on and all that,

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but you can't start jumping up, bruv. Yeah?

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With the man refusing to respond to diplomacy,

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Sid has to find another way to resolve the situation.

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I got it, right?

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When he comes back, unless he's calmed down, he ain't coming in.

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So I'm going to get another guy with you, I'm going to have you inside, all right?

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-'Seconds out, round two...'

-BELL DINGS

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Right, I'm telling you now, you ain't coming back in.

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You're taking the piss.

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Listen to me now, yeah? I walked away, yeah, because everyone's getting lemon.

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They're getting lemon, because you ain't listening. I'm trying to be polite to you.

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I walked away, cos I fully respect you and your firm, yeah?

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If you respect me, then you should listen to what I said.

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I did! I walked away, didn't I?

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CHEERING

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Do you want to watch the fighters?

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I'm chilling, bruv.

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So why have we got to talk to you three times then, mate?

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Cos you lot are coming up to me three times, innit?

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Because you ain't behaving three times, "innit".

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Bruv, I told you - you only have to tell me one time, yeah?

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And then you did it a second, then you did it a third

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and then your mate was about to fight you...

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Fuck it, he's a mug.

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Well, this is what I mean! I don't need that attitude, bruv.

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I don't need that attitude!

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Kill him! Kill him!

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What's your name, bruv?

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-Chris.

-Chris, I'm Sid.

-They call me... No, my name's "Villain".

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-Oh, "Villain"?

-Villain.

-I'm Sid.

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Come here, bruv. Shake my hand.

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I'm not interested, I don't know about you,

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you don't know about me. That don't mean nothing to me, bruv.

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All right, it don't mean nothing.

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I'm shaking your hand.

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'It's a technical draw.'

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A resolution reached, Sid allows Chris, or "Villain"

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to return to the night's entertainment.

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Ah, he's all right now. He's all chilled.

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Where's the picture at? Take a picture!

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Cool? There you go.

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I love you, you know that?

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He went up and down from being calm to being lairy again to being calm.

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So, as I say, the last resort is to get physical,

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so I'll keep talking, until I've got no other option.

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If so, we would have had to restrain him and take him outside.

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But this is what these people do - they get so hyped up,

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they get taken out and they miss their own friend fighting,

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so there you go.

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Over 340,000 people in Britain have a private security licence.

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Over half of these are licensed, like Sid, to work the doors.

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Tom Wood-Hulme, a former professional rugby player,

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has been working as a doorman in the nightclubs of Liverpool

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for three years...

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..but now, he wants to re-train for his close protection licence.

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He's a man with ambition.

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He's aiming to reach the pinnacle -

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to be a bodyguard,

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where instead of earning little more than minimum wage as a doorman,

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he could earn over £250 a day,

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travelling the world, protecting the rich and famous.

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I do believe that I have got what it takes.

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Like, I really, really want to do this, more than anything.

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That's just me, that's not everybody else.

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Some people might like being a security guard,

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or like being a doorman.

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I was once that. I loved it for the first three months,

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but now I really want to better myself

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and I want to be a bodyguard. I want to be in close protection.

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I started rugby when I was eight, and my grandad got me into it.

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And then, when I was 15,

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I signed for Widnes on a professional contract.

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And then, sadly, I had a bad, bad knee injury

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and then, that happened several times on my comebacks, et cetera.

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I had a bit of trouble with my now-ex-girlfriend -

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who I had two children with -

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and ended up going through

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a real, bad, dark spell in my life...

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Ended up trying to take my life.

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It's a bit heavy, but that's how it was...

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..and I wasn't very good at all, I was really, really depressed.

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And then, I obviously had a lot of help from my now-girlfriend.

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She really helped me through that.

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It's been, like, quite progressional though, over time.

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It's not been, "Oh, here's where he's changed."

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It's been like the past nearly two years.

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When I first met him, he was really, really depressed,

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really low, like... I hope you don't mind me saying, but nearly suicidal.

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You know, quite bad? And then, as time's gone on,

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he's got a little bit more help, he's been to a councillor,

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which has really helped him quite a bit -

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and since then, that changed his mind frame.

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So, like we were saying before,

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he used to think things were quite dramatic.

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If he'd get up ten minutes late for work, the whole day would be ruined.

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Whereas now, he's just like,

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right, OK, just get on with it, kind of thing.

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I want him to go and do the dream that he wants,

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the life goal that he wants, the career that he wants.

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If that is in this industry, then that's what he wants to do,

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so I'll support him all the way

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and just pray that he doesn't end up in a situation

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-where he might be at gunpoint!

-Yeah.

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An attempted burglary happens every 45 seconds

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somewhere in the UK.

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Increasingly, those who can afford it

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are turning to private security to find protection.

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North London homeowners can pay up to £2,000 a year

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to hire the services of Proforce 1,

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a company owned and run by Dave Jordan.

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Where are we going to go today?

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We're going to go round Hadley Wood.

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We've got several houses over there

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that join up a subscription to us -

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a yearly subscription -

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so we patrol the area 24 hours a day, we've got vehicles in the area

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and attend to alarms

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and any emergency responses that they have.

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We've got over 40 staff working for us, currently -

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and our operation runs North London, Hertfordshire.

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We've got a fleet of vehicles we can call upon,

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including marked, unmarked...

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We've even got an armoured, proofed vehicle as well.

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This is Hadley Wood, Hertfordshire.

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I believe it's the second richest road in the UK.

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There's all sorts of well-to-do people up here, you know?

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CEOs, businesspeople,

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high-end doctors...

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We've got several houses around this area.

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We respond to the alarms,

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the alarms come directly to us

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and our officers will attend within our response time,

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which is three to five minutes.

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Since Dave began his patrols six years ago,

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not one of his client's properties have been broken into.

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I'm just going to go and check that skip lorry,

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because that's on one of our client's drives.

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-SATNAV:

-'Phone help.'

-Eh?

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'The following are examples of commonly used commands.

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'Phone dial number.'

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This has never spoken to me before in its life!

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-What is it speaking to you?

-I haven't got a clue. Yeah, yeah.

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Another property on Dave's patrol is Jonny Gorman's.

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He subscribed to Dave's service

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shortly after one of his business premises was raided by thieves.

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-Do you want to go and see your bedroom?

-Yeah.

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'Being broken into is not a nice thing.'

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-I want to see my playroom.

-You want to see your playroom?

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I was on holiday at the time and I'm looking on my camera, on my phone

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and I'm watching these people do it, there and then,

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at 9.15 in the morning, when I'm on my balcony in the Canary Islands.

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It wasn't nice - it was probably one of the worst things

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that's ever happened to me, to be honest with you.

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What's there?

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-Playroom!

-Exactly.

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As well as incorporating a sophisticated CCTV and alarm system

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into his newly-renovated house,

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Jonny employs Dave to provide 24-hour alarm response

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and regular neighbourhood patrols.

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..Mummy's office is there...

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We see the car in the mornings, they'll give you a hoot

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or you give them a hoot and they give you a flash,

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they'll put the sirens on.

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If there's a problem, I call them up.

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I had something the other night -

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I thought I saw something, one of my sensors went off

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in one of my warehouses and the guys were there in minutes.

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I'm watching on the phone, on my camera -

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and they were there in minutes - and that's what you want.

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Over the past five years,

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government cuts mean police officer numbers have fallen by 16,000

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across the UK.

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Private security firms like Dave Jordan's are filling the gap,

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providing paying clients

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with a reassuringly visible presence on the streets.

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Visual deterrent is what we base ourselves on.

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That's why the vehicles are loudly liveried, the uniforms stand out.

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We make a noise when we're in the area -

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and it does work.

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What you will find is

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people driving the other way, on their phones and stuff.

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They see these vehicles coming and they suddenly drop their phones,

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put their seat belts on and start behaving themselves, as well.

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What sort of interaction do you have with the police?

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I think, when we first came to the area, there was a little bit of...

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We were pulled over quite a few times and we were asked lots of questions.

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Now, to be honest, the police wave at us, we wave at them.

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If we get any information, we'll share it with them.

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Policing's moved on. You don't get the bobbies on the streets,

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you haven't got the police boxes

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and the blokes running around with whistles any more,

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but from our point of view,

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we are boots on the ground, 24 hours a day -

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and we're eyes and ears, as well.

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Hello, Mummy.

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Um... Can I go in there, then jump and hold your hand?

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'My main concern is purely for my wife and daughter -

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'and that's it, end of story.'

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I mean, they even do trackers as well,

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so if my wife is ever in distress,

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she can press a button, and they'll find her.

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It makes me feel comfortable.

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The police can't do what they used to do.

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I think everyone's got this perception that the police are there

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in the past, you know? Two guys walking around...

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It's not like that any more, things have moved on.

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It's a different world out there, now.

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So unfortunately, there is a gap in the market

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and I think it's being filled.

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Unlike the police force,

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the front line private security industry is steadily growing -

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almost 60,000 people have qualified for new licences

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in the last five years.

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I've been watching The Bodyguard for a very long time.

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It's one of them films that when it's on, I will always watch it.

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I think the first time I watched it, I was about 15 -

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and I thought, "What can he do, that I can't?"

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How good's that? How good at what you do - I want to be that.

0:14:480:14:51

So, yeah -

0:14:510:14:53

I can't say that it wasn't Kevin Costner doing The Bodyguard.

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It's been an influence, definitely.

0:14:560:14:58

In a few days,

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Tom will be flying out to the Czech Republic,

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to take a close protection course -

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it's costing him almost £3,000.

0:15:050:15:08

I'd like to think that I wasn't nervous,

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but I think I am, deep down.

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You know, I've not really...

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been away from my son or my girlfriend

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for longer than three days -

0:15:180:15:20

when I went Benidorm, on a stag do with the lads.

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It's probably going to hit me on the way down there, in the car with her.

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I've told her to not bring my son.

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I just wouldn't end up going, I don't think.

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I just don't want to get injured, or anything like that,

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cos obviously, it's 25 days, intensive.

0:15:320:15:35

If I get injured, it might scupper the whole thing for me.

0:15:350:15:38

And this is the last piece of the puzzle.

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I don't want to be losing that now, do I?

0:15:410:15:43

So how did you afford the funds to pay for the course?

0:15:430:15:46

Oh, you're not going to like this one!

0:15:460:15:48

Me and the missus had been planning a wedding.

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I had to discuss it with her.

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Told her this is what I want to do - and she said if it's your dream,

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then we can put that off, for a little bit.

0:15:580:16:01

You can use the wedding fund.

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When the time's right, we'll get married,

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but the time's right now for me to become a bodyguard.

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Sid Arora has seen many security men come and go over the years.

0:16:120:16:16

He knows what attributes are needed

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for a successful career in the industry.

0:16:180:16:20

Good people skills, I would say, is more important than anything else.

0:16:220:16:26

You know, in most occasions, it's going to be a thing of either

0:16:260:16:29

talking to you, trying to calm the situation down.

0:16:290:16:32

If I think it's getting too heavy and physical,

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I will restrain you and put you down,

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but if you pull a weapon on me,

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I am going to take you out straight away -

0:16:380:16:39

and that's not trying to be a big man, it's the way it is,

0:16:390:16:42

to protect yourself and in the eyes of the law,

0:16:420:16:45

it's reasonable force.

0:16:450:16:46

Tonight, he's helping his old mentor, Fitzroy,

0:16:500:16:53

at a nightclub in North London.

0:16:530:16:55

We met probably about 17, 18 years ago.

0:16:570:17:00

Worked some rough places, worked some really good places.

0:17:000:17:04

Yeah, the friendship just built and built from there, really.

0:17:040:17:07

We've had guns brought down for us, or we've had...

0:17:080:17:11

Bottles in the back of the head.

0:17:110:17:12

..bottles in the back of the head, yeah.

0:17:120:17:15

We had a guy being chased into our club with a knife...

0:17:150:17:19

and we had to pull him into the corner.

0:17:190:17:21

So yeah, knives, guns...

0:17:210:17:24

and back in the day, they used to have acid in bottles,

0:17:240:17:27

which they'd spray on you.

0:17:270:17:29

Give you a quick search, please?

0:17:290:17:31

There's been a lot of changes.

0:17:310:17:33

20 years back, there was no licences.

0:17:330:17:36

You had a lot of tough people, a lot of people who had criminal records,

0:17:360:17:39

or were known as tough guys and they were on the door.

0:17:390:17:41

So they changed it, they checked into your criminal record background

0:17:410:17:45

and tried to get a different type of character on the door.

0:17:450:17:50

There's always a lot of respect in this game

0:17:500:17:52

and there's a lot of respect for your elders, as well.

0:17:520:17:54

And as new people come into the game,

0:17:540:17:56

the elders sort of teach them the ways.

0:17:560:17:58

And with Fitzroy, he taught me a lot of the ways -

0:17:580:18:01

and at his age, there's always something to learn.

0:18:010:18:03

LAUGHTER

0:18:030:18:05

Crime costs UK businesses over half a billion pounds a year.

0:18:270:18:32

Many business owners take security into their own hands,

0:18:320:18:36

investing in CCTV cameras and intruder alarms -

0:18:360:18:39

contributing to an industry worth over £2 billion annually.

0:18:390:18:45

In Middlesbrough,

0:18:450:18:46

thieves recently forced their way into this takeaway pizza parlour.

0:18:460:18:50

The owner has asked us not to show his face.

0:18:510:18:53

Both my neighbours have been broken into.

0:18:550:18:57

There's a lady, a few shops down -

0:18:570:18:58

she's been broken into three, four, five times.

0:18:580:19:01

The break-in now was early hours of the morning.

0:19:030:19:05

I got a phone call and I walked inside,

0:19:050:19:07

and I could see, like, things on the floor and everything -

0:19:070:19:10

and I was looking and I realised someone's come through the roof.

0:19:100:19:13

I thought I had good security.

0:19:130:19:15

Well, it showed us all the weak points in the security system - all the flaws.

0:19:150:19:19

We did have an eight-camera system,

0:19:190:19:21

but some of the areas where they was, there were blind spots,

0:19:210:19:25

so we doubled them up and now we don't have any blind spots.

0:19:250:19:29

And the outside cameras are all infra-red now, as well.

0:19:290:19:32

Our national obsession with security

0:19:320:19:35

means that there are almost five million CCTV cameras in Britain -

0:19:350:19:39

and 98% of these are privately owned.

0:19:390:19:43

I know in some places, people say it's no good,

0:19:430:19:46

it's an invasion of privacy.

0:19:460:19:47

At the same time, if there's a crime committed,

0:19:470:19:49

they're more likely to catch a person via CCTV.

0:19:490:19:52

If there's an incident, police will come to local businesses

0:19:520:19:54

and they ask for your footage.

0:19:540:19:56

The bottom line is, it's all down to the crime rate.

0:19:560:19:59

If people are complaining about

0:19:590:20:01

"Oh, there's no privacy", invasion or whatever,

0:20:010:20:04

but until they tackle the crime, there's a need for CCTV everywhere.

0:20:040:20:07

Despite never having been broken into at his home,

0:20:090:20:12

Imran's fear of crime has a big impact on his family's life.

0:20:120:20:17

SHOUTING AND YELLING

0:20:170:20:21

Town centre, so you get a lot of drunks,

0:20:210:20:23

a lot of drug abusers, things like that.

0:20:230:20:25

When I'm out, the family, we don't open the door for anybody

0:20:260:20:30

we don't know. Our family members we obviously know and recognise

0:20:300:20:32

and if there's anybody who's coming to see me, they've made an

0:20:320:20:36

appointment prior to that, so yeah, they're told not to open the door.

0:20:360:20:39

We don't leave the home empty any more.

0:20:420:20:44

We always leave somebody at home.

0:20:440:20:46

Because you get, like, opportunists. Them sort of burglars,

0:20:460:20:50

even if the alarm's on, they'll just break the door in, go in,

0:20:500:20:53

grab stuff, straight out.

0:20:530:20:55

There's very little the police can do.

0:20:550:20:56

I don't think they've got the manpower.

0:20:560:20:58

It's highly unlikely they're going to catch someone, and if they do,

0:20:580:21:01

you're not going to get your money back, are you?

0:21:010:21:03

They've spent that, had a good time.

0:21:030:21:07

It sounds like you don't have much faith in the police?

0:21:070:21:10

-No, I don't!

-HE LAUGHS

0:21:100:21:11

My brother does say I'm paranoid,

0:21:130:21:15

but I don't think I'm that paranoid, I'm just cautious.

0:21:150:21:20

What do they say? It's best to be safe than sorry.

0:21:200:21:22

It's more of a deterrent, I know some people who have got firearms.

0:21:260:21:30

I mean, I'd definitely think about getting a firearm,

0:21:300:21:33

obviously you need a special licence for one, and again,

0:21:330:21:36

purely be for hunting purposes only, nothing more, but it'd act

0:21:360:21:41

as a deterrent if people know you've got a firearm in the property.

0:21:410:21:45

-Come on, Tommy!

-Come on, Tommy!

-Push 'em out!

0:21:580:22:01

Out in the Czech Republic, Tom's bodyguarding course

0:22:010:22:04

is now well underway.

0:22:040:22:06

As the industry grows, ambitious security men like Tom,

0:22:060:22:10

and his six fellow would-be Kevin Costners, are looking to

0:22:100:22:13

get ahead by learning the extra skills that

0:22:130:22:16

close-protection training gives.

0:22:160:22:18

He's been shown how to prevent attacks on the red carpet.

0:22:200:22:23

He's learning advanced driving techniques.

0:22:250:22:28

He's learning how to use a handgun.

0:22:320:22:34

And every day, he's having the ordeal of a gruelling fitness regime.

0:22:380:22:43

The number of qualified bodyguards is growing rapidly,

0:22:440:22:47

having doubled in the last five years,

0:22:470:22:50

and if Tom passes, he'll join the ranks of nearly 14,000

0:22:500:22:54

in the UK alone, licensed by the SIA,

0:22:540:22:58

the Security Industry Authority.

0:22:580:23:01

The man responsible for training Tom to SIA standard

0:23:010:23:04

is former Royal Marine commando, Jamie Painter.

0:23:040:23:08

The biggest misconception for our industry is people come on the

0:23:080:23:10

course, and they think they're going to get issued a pair of sunglasses,

0:23:100:23:13

a curly wurly earpiece and they're going to be walking about,

0:23:130:23:17

looking cool in their suit, and actually, when you actually

0:23:170:23:21

remind them of what this job is at its most fundamental level,

0:23:210:23:25

you are prepared to put yourself in harm's way,

0:23:250:23:28

on someone else's behalf, for financial reward.

0:23:280:23:33

It's easy now to get an SIA licence, it's not a problem.

0:23:330:23:36

I can pretty much train anyone to pass the SIA criteria.

0:23:360:23:41

Training someone to be good at this job, and someone that I would trust

0:23:410:23:45

to keep another human being safe anywhere in the world,

0:23:450:23:48

is a much bigger ask.

0:23:480:23:50

I get a lot of CVs from guys that I wouldn't employ to stack shelves

0:23:500:23:53

in a supermarket, let alone look after another person.

0:23:530:23:57

So it is a pass or fail course, it's not a "pay your money"

0:23:570:24:00

and you get a tick in the box regardless,

0:24:000:24:03

and there are people that haven't made the grade, unfortunately.

0:24:030:24:07

Police forces across the country are having to look for ways

0:24:140:24:17

to adapt to the cuts.

0:24:170:24:19

Lincolnshire Police force has had to lose almost

0:24:190:24:22

10% of its police officers over the past five years,

0:24:220:24:25

and so it's now turning to private security.

0:24:250:24:28

In Spalding, Julian Davies is just beginning his shift.

0:24:360:24:40

He worked in the police for 30 years,

0:24:430:24:46

but recently joined a private security company.

0:24:460:24:50

I think morale, from what I've seen in the police and when I left

0:24:500:24:54

the police, is low. Probably at an all-time low, and there is more and

0:24:540:24:58

more demand on the police, together with further cuts and staffing, so

0:24:580:25:04

it is a very difficult environment to work in, policing at the moment,

0:25:040:25:08

I think, and they still do a brilliant job, but it's harder

0:25:080:25:12

and harder every year, the reducing numbers...

0:25:120:25:14

It's not a great time for the police.

0:25:140:25:17

G4S is the biggest security company in the world.

0:25:170:25:20

It accounts for almost a quarter of the entire

0:25:200:25:22

UK private security industry.

0:25:220:25:25

The company has signed a unique ten-year, £200 million contract

0:25:270:25:31

with Lincolnshire Police force to provide support services.

0:25:310:25:35

One of these is the street-to-suite service, a mobile custody van.

0:25:350:25:41

Our role is to escort arrested prisoners,

0:25:410:25:44

if the police go to the scene and arrest somebody for whatever

0:25:440:25:47

reason, we'll turn up, we'll give them some paperwork,

0:25:470:25:50

they'll write down the grounds for the arrest, the reason

0:25:500:25:53

why they've arrested that person, and we'll drive them

0:25:530:25:55

to the nearest custody suite.

0:25:550:25:57

We'll hand over the paperwork to the sergeant,

0:25:570:26:00

and they'll get booked in as normal, as if the police officer was there.

0:26:000:26:03

And it just means then that the bobby can stay out on the street.

0:26:030:26:06

The police have called Julian to attend the scene

0:26:100:26:13

of suspected domestic violence.

0:26:130:26:14

We've had a report of somebody with a knife in this road.

0:26:170:26:19

The police have already arrived, they've got somebody detained

0:26:190:26:22

and they're talking to them.

0:26:220:26:24

So we'll just see how it develops really,

0:26:240:26:26

and we're here if somebody gets arrested.

0:26:260:26:28

The police do make an arrest.

0:26:300:26:32

-Calm down. Shhh!

-SPLUTTERING AND SOBBING

0:26:320:26:35

Has he got any injuries himself?

0:26:350:26:37

They hand the man over to Julian and his colleague Emily,

0:26:370:26:39

to transport to the police station.

0:26:390:26:41

I will look after you.

0:26:410:26:43

Yes? Has he been all right or has he been...?

0:26:430:26:45

He's quite volatile, to be honest with you.

0:26:450:26:48

Stand up, and I'm going to just check your pockets and put it

0:26:480:26:50

-with your property.

-Have you got anything in your pockets?

0:26:500:26:53

You put it in here for me.

0:26:530:26:54

We're not the police, and we make it very clear to them

0:26:560:26:58

when they come on board, we tell them straight away that we're G4S,

0:26:580:27:01

we're not the police, because sometimes they're confused

0:27:010:27:03

because the attire we wear is very police-like.

0:27:030:27:06

Right, I'm going to put these on, loose.

0:27:060:27:09

Sometimes it diffuses the situation because you know,

0:27:090:27:12

we're not the bad guys, we haven't detained them,

0:27:120:27:14

we've not arrested them, we're there to look after them.

0:27:140:27:17

And that sometimes calms them down, because they can come in screaming

0:27:170:27:21

and fighting and not happy at all, and we've got to look after them.

0:27:210:27:24

OK, we're going to put you in here.

0:27:240:27:26

-No!

-DETAINEE SOBS

0:27:260:27:28

Not for long, then we'll take you to Boston, OK?

0:27:280:27:30

The young man has been arrested for breach of the peace.

0:27:340:27:37

He's clearly quite upset.

0:27:370:27:39

He's been searched, he's been put in one of the cells,

0:27:390:27:42

we're now monitoring on the CCTV here as well.

0:27:420:27:44

And we'll monitor him all the way back,

0:27:440:27:47

the police officer's just filling out an arrest sheet, and we'll

0:27:470:27:50

hand that in to Boston custody when we arrive with the young man.

0:27:500:27:54

They can then resume patrol or even if they need to take statements,

0:27:540:27:58

unlikely for a breach of the peace,

0:27:580:28:00

so they can go back straight out and continue patrolling.

0:28:000:28:04

G4S claims the street-to-suite service has saved over

0:28:040:28:08

3,000 hours of police time in its first two years of operation.

0:28:080:28:13

In the Czech Republic, Tom is now reaching the

0:28:210:28:24

dramatic climax of his intensive bodyguarding course.

0:28:240:28:28

It's a lot harder than I thought it was going to be.

0:28:280:28:31

It's been the hardest thing I've ever done. Ever.

0:28:310:28:34

Both mentally and physically, well out of my comfort zone.

0:28:340:28:38

Ha-ha-ha! How you feeling? Good. Shows you worked hard.

0:28:390:28:44

Give him some water.

0:28:440:28:45

It changes your mentality and everything.

0:28:450:28:48

-They sort of grind you down to build you up.

-Well done!

0:28:480:28:51

Tom is definitely what I'd describe as a rough diamond,

0:28:510:28:54

he's got a lot of potential.

0:28:540:28:56

Tom! Bit of work to do there.

0:28:560:28:58

'I know he's struggled with the kind of homesick element,'

0:28:580:29:01

but this is the sort of course where people are asked to confront their

0:29:010:29:04

weaknesses, and certainly for Tom, he's been tested way past his limits.

0:29:040:29:09

Good. Go on, keep going, keep going.

0:29:090:29:12

It's a career, it's not a job.

0:29:120:29:13

That's how I'm viewing it,

0:29:130:29:14

and I'm only three days away from the beginning

0:29:140:29:17

of what's to be a long career, it's good, it's a good feeling.

0:29:170:29:20

Come on, Tom, you can do this!

0:29:200:29:22

Providing everything goes swimmingly in the next few days,

0:29:220:29:25

because it's not going to be easy, I know that for a fact.

0:29:250:29:29

The last three days are the final examination.

0:29:290:29:32

Tom needs to pass this to get his SIA licence

0:29:320:29:35

and qualify as a bodyguard.

0:29:350:29:38

Right, are you guys ready for this?

0:29:380:29:41

This is Mr Charles Scott,

0:29:410:29:44

rated as one of the wealthiest people in the world.

0:29:440:29:47

Mr Scott has approached us because

0:29:470:29:49

a threat has been uncovered to two of his daughters.

0:29:490:29:52

Echo One is Miss Katherine Scott, Echo Two is Miss Alison Scott.

0:29:520:29:58

We have selected you six, as a team, to keep the Scott girls safe

0:29:580:30:02

during their upcoming trip to eastern Europe.

0:30:020:30:04

Although the heiresses are going to be played by actors, in all

0:30:040:30:08

other ways Jamie will make the exercise as real as he possibly can.

0:30:080:30:12

As far as the guys are concerned, as far as any members of the public are

0:30:120:30:15

concerned, this is a live operation and it'll be treated accordingly.

0:30:150:30:19

OK, this job needs to be good.

0:30:190:30:21

This is the culmination, lads, of everything you've been taught.

0:30:210:30:24

Most of the trainees have military backgrounds, but Tom's only

0:30:240:30:28

experience is manning the doors of Liverpool nightclubs, so Jamie

0:30:280:30:32

knows that for him, this might be a bit of a challenge.

0:30:320:30:35

He's a long way from being the finished item.

0:30:350:30:37

He's a big guy, you know, 20st, tattoos, full sleeves,

0:30:370:30:40

he's a bit rough and ready, he comes across quite abrupt

0:30:400:30:43

and the way he speaks can be quite aggressive.

0:30:430:30:45

Who's having one? Paul? You're having one. Jonno?

0:30:450:30:50

He's never been in this kind of five-star environment,

0:30:500:30:53

and so for him, I think, dealing with high net-worths,

0:30:530:30:56

who have got a certain expectation on appearance

0:30:560:30:59

and social etiquette and things like that, that's probably where he's

0:30:590:31:03

going to struggle and that's what I'm most going

0:31:030:31:05

to be looking at for Tom.

0:31:050:31:06

In Stoke on Trent, CBI Security is run by Naj Hussain.

0:31:290:31:34

I was born and bred in Stoke. I'm a Stokey.

0:31:360:31:40

Obviously, just like everywhere in the UK, you have

0:31:400:31:43

your good areas, you have your bad areas.

0:31:430:31:45

Personally what I would say from a security aspect,

0:31:450:31:48

it's more antisocial behaviour

0:31:480:31:50

that we come across, and I think a root of a lot of the problems

0:31:500:31:54

is alcohol, people having alcohol,

0:31:540:31:57

whether it's teenagers or even adults.

0:31:570:31:59

It's alcohol-fuelled crime.

0:31:590:32:02

Naj and his team are providing security for a boxing night

0:32:020:32:05

in Stoke.

0:32:050:32:07

It's a night of social alcohol and social violence,

0:32:070:32:10

with potentially antisocial consequences.

0:32:100:32:12

DANCE MUSIC PLAYS

0:32:120:32:15

CROWD CHEERS

0:32:150:32:19

What we've got now is a fight with two local guys.

0:32:190:32:22

They've both got a big following.

0:32:220:32:25

It's going to get loud, it's going to get rowdy.

0:32:250:32:27

CHEERING

0:32:270:32:30

-Whack him!

-Come on!

0:32:300:32:33

BELL RINGS

0:32:360:32:38

REFEREE: That's one's going to draw, ladies and gentlemen.

0:32:440:32:47

The fight ends controversially and some of the crowd aren't very happy.

0:32:470:32:51

Wanker!

0:32:510:32:53

Waaanker! Fucking wanker.

0:32:540:32:59

In the aftermath, an argument breaks out between some women.

0:32:590:33:03

Naj and some of his team have to step in.

0:33:030:33:05

Girls, calm down, yeah?

0:33:070:33:09

My bag's gone, my bag's there!

0:33:140:33:16

Just women, as always.

0:33:160:33:20

A little incident between some ladies, some comments got

0:33:200:33:22

exchanged and obviously one didn't like what the other said.

0:33:220:33:26

So, obviously, things like that, you just have to keep an eye out for.

0:33:260:33:31

But they all calmed down now,

0:33:310:33:32

we had a word and calmed it down and they've gone their own way.

0:33:320:33:35

So far so good. Plenty left yet!

0:33:350:33:37

But the lady in the blue dress looks like she might

0:33:470:33:50

be about to cause trouble.

0:33:500:33:52

Tony, take her straight out the fire exit.

0:33:520:33:55

Take her out, get rid of it. Take it out.

0:33:550:33:58

Naj wants to quietly remove her from the building,

0:33:580:34:01

to avoid triggering other trouble.

0:34:010:34:03

But it's too late.

0:34:030:34:04

-Oi, oi!

-Hey, fucking hell!

0:34:060:34:09

-Right, you have to leave.

-I want my bag!

0:34:150:34:19

-You've got to leave, man.

-I want my bag.

0:34:190:34:22

Open the door. We're going to bring your bag out.

0:34:260:34:29

Once she's out the building, on the street,

0:34:300:34:32

she'll be the responsibility of the police, not Naj.

0:34:320:34:36

But she won't leave until she's reunited with her handbag.

0:34:360:34:42

-Is that it?

-There you go.

0:34:420:34:44

Eddie, come to the front door, the front door.

0:34:490:34:51

Why are you grabbing me?

0:34:510:34:53

Another argument has started in the entrance hall

0:34:530:34:55

and it's drawing a large crowd of onlookers.

0:34:550:34:57

This is where once somebody's seen something going on,

0:35:000:35:04

everybody wants to have a go now.

0:35:040:35:05

Again, they try and remove the troublemaker from the building.

0:35:090:35:12

The trouble is still continuing on the street,

0:35:160:35:19

but there, authority is passed to the local police.

0:35:190:35:21

The police have been called, but in the meantime until they come,

0:35:210:35:24

we've got to make sure that they can't come back in,

0:35:240:35:26

or they don't try to come back in, which they are at the moment.

0:35:260:35:29

I need all security to the front door, all security to the front door.

0:35:320:35:36

A fight starts round the corner.

0:35:360:35:38

In the process, one of Naj's team is injured.

0:35:380:35:42

I need all security outside to the front door,

0:35:440:35:46

I need all security outside. Outside, outside.

0:35:460:35:49

The police arrive to take care of the situation on the street.

0:35:560:36:00

Naj takes his team inside to assess the extent of his guard's injuries.

0:36:000:36:04

We put our body on the line to make sure everybody else is safe.

0:36:090:36:11

So obviously, somebody who's fighting,

0:36:110:36:13

they've stepped in to make sure they're all right, and obviously

0:36:130:36:16

somebody's assaulted the door staff, and obviously he's got hurt then.

0:36:160:36:20

Ultimately our duty or jurisdiction stops at the end of the door,

0:36:220:36:27

but as humans as well and morals, you can't just stand there and

0:36:270:36:30

let somebody get hurt at the same time.

0:36:300:36:31

And that's what we were doing at the time

0:36:310:36:34

and obviously one of them's got assaulted in between that.

0:36:340:36:37

And are you going to go to the hospital now?

0:36:370:36:39

I am, yeah. I've just got to sort all the team out, and then head

0:36:390:36:42

straight up to the hospital and see my colleague and my friend.

0:36:420:36:46

CHURCH BELLS CHIME

0:36:490:36:52

On the streets of Prague, planning is complete.

0:36:520:36:55

The two heiresses have landed at the airport and Jamie

0:36:550:36:58

is waiting for Tom and the team to deliver them safely to the hotel.

0:36:580:37:02

This is where everything they've learnt will be put to the test.

0:37:020:37:06

The drop-off goes smoothly,

0:37:140:37:16

and Tom's next duty is to escort the clients on

0:37:160:37:20

a discreet shopping trip around Prague's exclusive designer stores.

0:37:200:37:23

But Jamie has a challenge awaiting.

0:37:280:37:31

A paparazzi photographer intent on taking pictures of Tom's client.

0:37:310:37:35

Alison, can I get a photo of you?

0:37:350:37:38

Looking gorgeous, looking gorgeous.

0:37:430:37:45

-Hey, can I get something for my blog as well?

-Yeah, sure.

0:37:450:37:48

-Fantastic.

-If there's any problems, let me know.

0:37:480:37:51

-What're you doing in Prague today?

-Er, just a bit of shopping.

0:37:510:37:53

You look absolutely stunning, do you normally dress up for shopping?

0:37:530:37:56

Yes, I do. Dress up every day.

0:37:560:38:00

The brief is that there wasn't to be too much unofficial photography.

0:38:000:38:03

However, the client was obviously happy with it,

0:38:030:38:05

so Tom, rather than being heavy handed, was prepared to step back

0:38:050:38:09

and let the client do what she wanted to do, which is great.

0:38:090:38:12

Miss Scott, would you like me to keep hold of your

0:38:130:38:16

bottle of water or get rid of it?

0:38:160:38:18

No, you can get rid of that now.

0:38:180:38:20

Girls, girls, over here! Can I get a smile?

0:38:200:38:23

Jamie sends the photographer back in.

0:38:230:38:25

And this time the girls DON'T want to be photographed.

0:38:250:38:30

I don't really want any...

0:38:300:38:32

No more photos, get rid of him.

0:38:320:38:34

No more pictures, now. Can you get rid of him?

0:38:340:38:36

Cheers lads, nice one.

0:38:360:38:38

Sir, she's asked me nicely not to let any...

0:38:380:38:40

Whoa, no need for touching mate.

0:38:400:38:41

Sorry, sir, I'm just guiding you away.

0:38:410:38:44

Nikolai, stay with him, mate, stay with him, so he's not following us.

0:38:440:38:48

Don't let him follow us.

0:38:480:38:49

Walking through the square was pretty good.

0:38:490:38:51

What I wasn't so happy about was the way they

0:38:510:38:53

dealt with the paparazzi guy, walking along.

0:38:530:38:56

I hate the kind of big hand up,

0:38:560:38:57

it always looks bad news in the papers the following day.

0:38:570:39:01

From fending off paparazzi through to door work,

0:39:030:39:06

private security workers must always be aware of what they are,

0:39:060:39:10

and what they aren't allowed to do.

0:39:100:39:13

This becomes especially important as private security

0:39:130:39:16

workers are increasingly in roles formerly done by the police.

0:39:160:39:21

'He keeps his phone down his pants.'

0:39:240:39:26

Julian and Emily are on patrol for G4S in Spalding.

0:39:260:39:30

A report comes in of criminal damage to the house of

0:39:310:39:34

an 83-year old woman,

0:39:340:39:36

and Julian moves the van to where the suspect was last seen.

0:39:360:39:40

He sees a man in the grounds of a nearby community centre,

0:39:400:39:43

and radios the police.

0:39:430:39:45

Bravo Golf 99, Bravo Golf 99.

0:39:470:39:49

Straight down the drive. About 100 metres in front of you.

0:39:490:39:53

Bobble hat.

0:39:530:39:54

Bravo Golf 99, one person detained.

0:40:060:40:09

-You all right, chaps?

-Yeah, thank you. Thanks for your help.

0:40:120:40:15

BEEPING

0:40:170:40:19

Come on. There you go.

0:40:190:40:21

Just stand in the corner there for me.

0:40:210:40:23

There you go, buddy.

0:40:250:40:27

ALARM BLARES

0:40:270:40:28

With Julian taking care of the suspect,

0:40:280:40:30

the police officers gather evidence of damage at the community centre.

0:40:300:40:35

They decide to arrest the man in the Santa hat -

0:40:350:40:37

something Julian cannot do.

0:40:370:40:39

BEEPING CONTINUES

0:40:390:40:41

You do not have to say anything, but it may harm your defence

0:40:420:40:45

if you don't mention, when questioned, something which you later rely on in court.

0:40:450:40:49

The difficulty is, with powers of arrest,

0:40:490:40:51

as a normal citizen - and that's what I am -

0:40:510:40:53

you have to see the crime being committed

0:40:530:40:57

and see the person commit the crime to have a citizen's power of arrest,

0:40:570:41:00

whereas a police officer can suspect a crime has been committed

0:41:000:41:04

and suspect that that person is responsible.

0:41:040:41:06

So all I've seen is a male,

0:41:060:41:08

there, potentially involved.

0:41:080:41:11

I didn't personally see him commit a crime. I see him, he runs off,

0:41:110:41:15

clearly him, and when I was a police officer,

0:41:150:41:18

I'd have given chase and arrested him.

0:41:180:41:19

But as a member of the public I don't have the power

0:41:190:41:22

to arrest that person.

0:41:220:41:23

Just stand on the yellow line and face the sergeant.

0:41:320:41:35

Julian takes the man to the police station,

0:41:350:41:38

where he'll stay the night, before being questioned in the morning.

0:41:380:41:42

He's been as good as gold, so is it all right to take his cuffs off?

0:41:420:41:45

Yep, that's fine. Thank you.

0:41:450:41:46

There you go.

0:41:470:41:49

It allows the police to do what they want to do

0:41:490:41:52

and that's protect the public, fight crime, detect crime.

0:41:520:41:55

If they're tucked up in custody for two, three, four hours,

0:41:550:41:59

it's frustrating for them, because they want to be out there,

0:41:590:42:02

so it relieves them.

0:42:020:42:04

We're stuck in custody, they're out there.

0:42:040:42:07

DOOR SLAMS

0:42:090:42:10

In Prague, it's the last day of Tom's bodyguarding course

0:42:190:42:23

and the final assessment is taking a new twist.

0:42:230:42:26

The team have been told that there has been a threat

0:42:260:42:29

to kidnap the two heiresses.

0:42:290:42:31

Due to that information coming to light,

0:42:310:42:33

we're now going to raise the threat level

0:42:330:42:35

and you're going to be carrying for the remainder of this task. OK?

0:42:350:42:39

I've got weapons here for you.

0:42:390:42:41

You've each got a Glock and two magazines.

0:42:410:42:44

Put them on the bed.

0:42:440:42:46

Or on the floor.

0:42:460:42:47

OK, the weapons haven't been cleared, lads.

0:42:500:42:52

Safe direction before you start clearing weapons, please.

0:42:520:42:55

The guns are real, but the ammunition is blank.

0:42:550:42:58

Be very, very aware,

0:42:580:43:00

moving around town, in and out of cars,

0:43:000:43:02

about showing out with these weapons.

0:43:020:43:04

You do have permits, however let's not cause a scene.

0:43:040:43:09

It's nerve-racking. It's our first time carrying a live weapon on task.

0:43:120:43:17

You don't want to draw too much attention to yourself in public,

0:43:170:43:22

so you've just got to keep it concealed under there, so...

0:43:220:43:26

Tom and the team are taking their clients

0:43:290:43:31

to see a disused factory site.

0:43:310:43:34

As far as the guys are concerned, it's an abandoned factory

0:43:420:43:46

that the girls are looking at to purchase for redevelopment.

0:43:460:43:48

What they don't know is they've been under surveillance

0:43:480:43:51

and the enemy kidnap team have made it to the site.

0:43:510:43:55

We're going to get tooled up, switch to our alter-egos

0:43:550:43:58

as Chechen criminals,

0:43:580:44:01

and then put in a nice little ambush on the guys.

0:44:010:44:04

This is quite an extreme scenario that they're going into now.

0:44:050:44:09

These events do unfortunately happen,

0:44:090:44:11

and not just in the traditional environments

0:44:110:44:13

of the Middle East...

0:44:130:44:16

..South America, but, they can happen on the streets of London.

0:44:170:44:21

GUN CLICKS

0:44:210:44:22

Nikolai, go up.

0:44:220:44:24

Push forward and check the doors. Have a look in there.

0:44:260:44:29

James, keep checking...

0:44:350:44:37

INAUDIBLE

0:44:590:45:02

WOMAN: What's going on?

0:45:020:45:04

Just come over here a second.

0:45:040:45:06

GUN FIRES, WOMAN SCREAMS

0:45:090:45:11

This way, this way! Head down! Keep your head down!

0:45:110:45:13

It's OK! Keep your head down!

0:45:130:45:15

Get your head down! Keep your head down!

0:45:150:45:17

GUN FIRES, WOMAN CALLS OUT

0:45:190:45:21

GUN CONTINUES TO FIRE

0:45:210:45:23

Go! Keep your head down! Keep your head down!

0:45:230:45:26

Over in the car!

0:45:260:45:28

GUN FIRES, WOMAN SCREAMS IN DISTANCE

0:45:280:45:29

Get in, get in, get in.

0:45:290:45:31

-WOMAN SCREAMS IN DISTANCE

-GET IN!

0:45:320:45:35

-WOMAN SCREAMS

-Move!

-Move it! Go! Go!

0:45:350:45:38

-WOMAN: What's going on?

-Keep your head down! Keep your heads down!

0:45:390:45:42

-Go!

-Move! Move!

0:45:420:45:44

Keep your head down till we get clear.

0:45:450:45:48

Just remember, though, the next time you're in that situation,

0:45:480:45:51

potentially, the bullets won't be blanks,

0:45:510:45:54

and the person that is pretending to kill you

0:45:540:45:57

will actually be trying to kill you.

0:45:570:45:59

This job we've chosen

0:45:590:46:01

and this path we put ourselves on

0:46:010:46:03

is going to put you in harm's way -

0:46:030:46:05

that's the nature of this job.

0:46:050:46:07

So everything I've shown you has been shown to you for a reason,

0:46:070:46:11

and it's there to make you

0:46:110:46:13

someone that is capable of keeping someone else alive.

0:46:130:46:16

What I'm going to do now is hand you some certificates.

0:46:160:46:19

OK, first up then, Tom.

0:46:190:46:21

APPLAUSE

0:46:210:46:23

'Tom excelled on the ground and he showed a natural ability.

0:46:230:46:26

'Going from being very worried about him at the beginning of the course'

0:46:260:46:29

and wondering if he would even pass

0:46:290:46:31

to now contemplating the fact that he's going to pass with a merit,

0:46:310:46:34

I think says a lot about him and his natural ability.

0:46:340:46:38

And I think anyone that has Tom looking after them

0:46:380:46:41

-is going to be in very, very safe hands.

-Cheers, mate.

0:46:410:46:44

It's been the hardest 25 days of my life, bar none.

0:46:440:46:47

But now I've got my qualification, I'm ready to go out on foot

0:46:470:46:51

and actually do the job,

0:46:510:46:53

so it's been a massive achievement for me, this.

0:46:530:46:57

I think if you grow up in a certain industry,

0:47:130:47:15

that's what you're used to.

0:47:150:47:18

People say you're putting yourself in the line of danger and all that,

0:47:180:47:21

but you could do that in any job -

0:47:210:47:23

you could work on a crane and be in danger.

0:47:230:47:26

So it's what you're used to, it's in the blood,

0:47:260:47:29

it's what you become, really.

0:47:290:47:31

People like to see the police walking the streets.

0:47:420:47:44

If they want to see that, they need to accept the private sector

0:47:440:47:47

and allow the private sector

0:47:470:47:49

to do some of the roles that, historically, were the police's roles,

0:47:490:47:52

to allow the police to do what they want to do,

0:47:520:47:55

and what they need to be doing.

0:47:550:47:57

I love the roads, I love the area, I love the people.

0:48:040:48:06

I much prefer this,

0:48:060:48:08

it feels like you're doing something very proactive.

0:48:080:48:12

It's a great job, it really is.

0:48:130:48:15

Mind you, I would say that, I own the company, ha!

0:48:160:48:19

Cuts to public spending mean there are far fewer police on the streets than before, and the public's obsession with security is on the rise. Over 7,000 private security firms in the UK are stepping in to fill the gap - and business is booming. People are terrified by threats - some real, some imagined - and are willing to pay big bucks for everything from bodyguards to cutting-edge security equipment. Using a mix of CCTV footage, point-of-view narratives from security personnel and moving testimonies from victims, Call Security gets to grips with one of modern society's fastest-growing industries.