Call Security


Call Security

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Transcript


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This programme contains some strong language.

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In Britain today, there are now over twice as many

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private security workers as there are police officers.

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As police numbers across the nation fall,

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the fear of crime has grown...

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It's more of a deterrent.

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I know some people who've got a firearm.

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..so the private security industry is booming.

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In the last 12 or 18 months,

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we have literally doubled our turnover.

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Private security companies

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are on the streets of Britain 24/7.

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You don't get the bobbies on the streets,

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you haven't got the police boxes

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and the blokes running around with whistles any more.

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No longer the preserve of the rich and famous...

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Sir, I'm just asking you nicely...

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Whoa, whoa, no need for touching, mate.

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..they aim to secure our workplaces...

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Until they tackle the crime, there's a need for CCTV everywhere.

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..to protect our homes...

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My main concern is purely for my wife and daughter,

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and that's it, end of story.

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..and keep our leisure time trouble-free.

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I don't need that attitude, bruv - I don't need that attitude!

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It's an industry of people risking their lives to keep us safe.

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GUNFIRE

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This way, this way! Head down!

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This is private security.

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It's a summer Saturday evening in Kent.

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Sid Arora is about to begin work.

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He started in the private security business 23 years ago

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and now runs his own firm.

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I moved up from West London into East London

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and I was just working in a chip shop and places like that.

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Well, opposite me was a pub, which was a little rough -

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you had a few characters in there.

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One of them came into the chip shop and started trouble.

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I ended up having a row with him, and the next thing,

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the landlord of the pub was asking me to work for him.

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That got me into the pub industry and from there,

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it led on to pubs, clubs, working the doors

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and it all increased up from there, really.

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Tonight, Sid is in charge of a team of 12,

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as they provide security at a boxing event.

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-Can I just have a quick look at your bag?

-Yes.

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-Can I put those on, please?

-Cheers.

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-Hello, mate.

-All right, mate?

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Events like these rely on private companies to provide security -

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overseeing the safety of the crowd,

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as well as preventing and dealing with any trouble.

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You're not a funny bloke, are you?

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LAUGHTER

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Tonight's entertainment features eight bouts and plenty of booze.

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It's a toxic cocktail that Sid knows well.

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You've got the alcohol being served,

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you've got groups of people geeing each other on,

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so it is that atmosphere that can fire...

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So it's all about keeping an eye on it,

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getting right in there when something happens,

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splitting it up and sorting it out.

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BELL DINGS

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Sid's keeping a sharp eye on one punter,

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who's already been asked twice to stop standing up

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and blocking the view.

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So when he stands up again, it's time to take action.

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Hey, come here.

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We just want to have a nice fucking chat, do you know what I mean?

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Come here.

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Bruv, listen. I'm trying to be reasonable, all right?

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At the end of the day, bruv, if you ain't going to listen to me,

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all that's going to happen is that you're going to get chucked out.

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-You ain't going to see none of your mates.

-It's shit, mate. It's meant to be my boy, innit?

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What you're doing is, you're jumping up, you're going into the ring... You don't need to do that.

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Finish him! Smash him, babe!

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Bruv, you can sit there and you can cheer them on and all that,

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but you can't start jumping up, bruv. Yeah?

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With the man refusing to respond to diplomacy,

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Sid has to find another way to resolve the situation.

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I got it, right?

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When he comes back, unless he's calmed down, he ain't coming in.

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So I'm going to get another guy with you, I'm going to have you inside, all right?

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-'Seconds out, round two...'

-BELL DINGS

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Right, I'm telling you now, you ain't coming back in.

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You're taking the piss.

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Listen to me now, yeah? I walked away, yeah, because everyone's getting lemon.

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They're getting lemon, because you ain't listening. I'm trying to be polite to you.

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I walked away, cos I fully respect you and your firm, yeah?

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If you respect me, then you should listen to what I said.

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I did! I walked away, didn't I?

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CHEERING

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Do you want to watch the fighters?

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I'm chilling, bruv.

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So why have we got to talk to you three times then, mate?

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Cos you lot are coming up to me three times, innit?

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Because you ain't behaving three times, "innit".

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Bruv, I told you - you only have to tell me one time, yeah?

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And then you did it a second, then you did it a third

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and then your mate was about to fight you...

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Fuck it, he's a mug.

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Well, this is what I mean! I don't need that attitude, bruv.

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I don't need that attitude!

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Kill him! Kill him!

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What's your name, bruv?

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-Chris.

-Chris, I'm Sid.

-They call me... No, my name's "Villain".

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-Oh, "Villain"?

-Villain.

-I'm Sid.

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Come here, bruv. Shake my hand.

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I'm not interested, I don't know about you,

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you don't know about me. That don't mean nothing to me, bruv.

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All right, it don't mean nothing.

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I'm shaking your hand.

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'It's a technical draw.'

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A resolution reached, Sid allows Chris, or "Villain"

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to return to the night's entertainment.

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Ah, he's all right now. He's all chilled.

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Where's the picture at? Take a picture!

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Cool? There you go.

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I love you, you know that?

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He went up and down from being calm to being lairy again to being calm.

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So, as I say, the last resort is to get physical,

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so I'll keep talking, until I've got no other option.

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If so, we would have had to restrain him and take him outside.

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But this is what these people do - they get so hyped up,

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they get taken out and they miss their own friend fighting,

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so there you go.

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Over 340,000 people in Britain have a private security licence.

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Over half of these are licensed, like Sid, to work the doors.

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Tom Wood-Hulme, a former professional rugby player,

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has been working as a doorman in the nightclubs of Liverpool

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for three years...

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..but now, he wants to re-train for his close protection licence.

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He's a man with ambition.

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He's aiming to reach the pinnacle -

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to be a bodyguard,

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where instead of earning little more than minimum wage as a doorman,

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he could earn over £250 a day,

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travelling the world, protecting the rich and famous.

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I do believe that I have got what it takes.

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Like, I really, really want to do this, more than anything.

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That's just me, that's not everybody else.

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Some people might like being a security guard,

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or like being a doorman.

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I was once that. I loved it for the first three months,

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but now I really want to better myself

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and I want to be a bodyguard. I want to be in close protection.

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I started rugby when I was eight, and my grandad got me into it.

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And then, when I was 15,

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I signed for Widnes on a professional contract.

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And then, sadly, I had a bad, bad knee injury

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and then, that happened several times on my comebacks, et cetera.

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I had a bit of trouble with my now-ex-girlfriend -

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who I had two children with -

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and ended up going through

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a real, bad, dark spell in my life...

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Ended up trying to take my life.

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It's a bit heavy, but that's how it was...

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..and I wasn't very good at all, I was really, really depressed.

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And then, I obviously had a lot of help from my now-girlfriend.

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She really helped me through that.

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It's been, like, quite progressional though, over time.

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It's not been, "Oh, here's where he's changed."

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It's been like the past nearly two years.

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When I first met him, he was really, really depressed,

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really low, like... I hope you don't mind me saying, but nearly suicidal.

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You know, quite bad? And then, as time's gone on,

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he's got a little bit more help, he's been to a councillor,

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which has really helped him quite a bit -

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and since then, that changed his mind frame.

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So, like we were saying before,

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he used to think things were quite dramatic.

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If he'd get up ten minutes late for work, the whole day would be ruined.

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Whereas now, he's just like,

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right, OK, just get on with it, kind of thing.

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I want him to go and do the dream that he wants,

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the life goal that he wants, the career that he wants.

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If that is in this industry, then that's what he wants to do,

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so I'll support him all the way

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and just pray that he doesn't end up in a situation

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-where he might be at gunpoint!

-Yeah.

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An attempted burglary happens every 45 seconds

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somewhere in the UK.

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Increasingly, those who can afford it

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are turning to private security to find protection.

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North London homeowners can pay up to £2,000 a year

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to hire the services of Proforce 1,

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a company owned and run by Dave Jordan.

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Where are we going to go today?

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We're going to go round Hadley Wood.

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We've got several houses over there

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that join up a subscription to us -

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a yearly subscription -

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so we patrol the area 24 hours a day, we've got vehicles in the area

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and attend to alarms

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and any emergency responses that they have.

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We've got over 40 staff working for us, currently -

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and our operation runs North London, Hertfordshire.

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We've got a fleet of vehicles we can call upon,

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including marked, unmarked...

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We've even got an armoured, proofed vehicle as well.

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This is Hadley Wood, Hertfordshire.

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I believe it's the second richest road in the UK.

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There's all sorts of well-to-do people up here, you know?

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CEOs, businesspeople,

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high-end doctors...

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We've got several houses around this area.

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We respond to the alarms,

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the alarms come directly to us

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and our officers will attend within our response time,

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which is three to five minutes.

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Since Dave began his patrols six years ago,

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not one of his client's properties have been broken into.

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I'm just going to go and check that skip lorry,

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because that's on one of our client's drives.

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-SATNAV:

-'Phone help.'

-Eh?

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'The following are examples of commonly used commands.

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'Phone dial number.'

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This has never spoken to me before in its life!

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-What is it speaking to you?

-I haven't got a clue. Yeah, yeah.

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Another property on Dave's patrol is Jonny Gorman's.

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He subscribed to Dave's service

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shortly after one of his business premises was raided by thieves.

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-Do you want to go and see your bedroom?

-Yeah.

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'Being broken into is not a nice thing.'

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-I want to see my playroom.

-You want to see your playroom?

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I was on holiday at the time and I'm looking on my camera, on my phone

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and I'm watching these people do it, there and then,

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at 9.15 in the morning, when I'm on my balcony in the Canary Islands.

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It wasn't nice - it was probably one of the worst things

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that's ever happened to me, to be honest with you.

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What's there?

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-Playroom!

-Exactly.

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As well as incorporating a sophisticated CCTV and alarm system

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into his newly-renovated house,

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Jonny employs Dave to provide 24-hour alarm response

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and regular neighbourhood patrols.

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..Mummy's office is there...

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We see the car in the mornings, they'll give you a hoot

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or you give them a hoot and they give you a flash,

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they'll put the sirens on.

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If there's a problem, I call them up.

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I had something the other night -

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I thought I saw something, one of my sensors went off

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in one of my warehouses and the guys were there in minutes.

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I'm watching on the phone, on my camera -

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and they were there in minutes - and that's what you want.

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Over the past five years,

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government cuts mean police officer numbers have fallen by 16,000

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across the UK.

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Private security firms like Dave Jordan's are filling the gap,

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providing paying clients

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with a reassuringly visible presence on the streets.

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Visual deterrent is what we base ourselves on.

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That's why the vehicles are loudly liveried, the uniforms stand out.

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We make a noise when we're in the area -

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and it does work.

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What you will find is

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people driving the other way, on their phones and stuff.

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They see these vehicles coming and they suddenly drop their phones,

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put their seat belts on and start behaving themselves, as well.

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What sort of interaction do you have with the police?

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I think, when we first came to the area, there was a little bit of...

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We were pulled over quite a few times and we were asked lots of questions.

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Now, to be honest, the police wave at us, we wave at them.

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If we get any information, we'll share it with them.

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Policing's moved on. You don't get the bobbies on the streets,

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you haven't got the police boxes

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and the blokes running around with whistles any more,

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but from our point of view,

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we are boots on the ground, 24 hours a day -

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and we're eyes and ears, as well.

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Hello, Mummy.

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Um... Can I go in there, then jump and hold your hand?

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'My main concern is purely for my wife and daughter -

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'and that's it, end of story.'

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I mean, they even do trackers as well,

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so if my wife is ever in distress,

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she can press a button, and they'll find her.

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It makes me feel comfortable.

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The police can't do what they used to do.

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I think everyone's got this perception that the police are there

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in the past, you know? Two guys walking around...

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It's not like that any more, things have moved on.

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It's a different world out there, now.

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So unfortunately, there is a gap in the market

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and I think it's being filled.

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Unlike the police force,

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the front line private security industry is steadily growing -

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almost 60,000 people have qualified for new licences

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in the last five years.

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I've been watching The Bodyguard for a very long time.

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It's one of them films that when it's on, I will always watch it.

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I think the first time I watched it, I was about 15 -

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and I thought, "What can he do, that I can't?"

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How good's that? How good at what you do - I want to be that.

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So, yeah -

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I can't say that it wasn't Kevin Costner doing The Bodyguard.

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It's been an influence, definitely.

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In a few days,

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Tom will be flying out to the Czech Republic,

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to take a close protection course -

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it's costing him almost £3,000.

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I'd like to think that I wasn't nervous,

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but I think I am, deep down.

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You know, I've not really...

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been away from my son or my girlfriend

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for longer than three days -

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when I went Benidorm, on a stag do with the lads.

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It's probably going to hit me on the way down there, in the car with her.

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I've told her to not bring my son.

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I just wouldn't end up going, I don't think.

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I just don't want to get injured, or anything like that,

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cos obviously, it's 25 days, intensive.

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If I get injured, it might scupper the whole thing for me.

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And this is the last piece of the puzzle.

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I don't want to be losing that now, do I?

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So how did you afford the funds to pay for the course?

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Oh, you're not going to like this one!

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Me and the missus had been planning a wedding.

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I had to discuss it with her.

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Told her this is what I want to do - and she said if it's your dream,

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then we can put that off, for a little bit.

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You can use the wedding fund.

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When the time's right, we'll get married,

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but the time's right now for me to become a bodyguard.

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Sid Arora has seen many security men come and go over the years.

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He knows what attributes are needed

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for a successful career in the industry.

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Good people skills, I would say, is more important than anything else.

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You know, in most occasions, it's going to be a thing of either

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talking to you, trying to calm the situation down.

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If I think it's getting too heavy and physical,

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I will restrain you and put you down,

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but if you pull a weapon on me,

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I am going to take you out straight away -

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and that's not trying to be a big man, it's the way it is,

0:16:390:16:42

to protect yourself and in the eyes of the law,

0:16:420:16:45

it's reasonable force.

0:16:450:16:46

Tonight, he's helping his old mentor, Fitzroy,

0:16:500:16:53

at a nightclub in North London.

0:16:530:16:55

We met probably about 17, 18 years ago.

0:16:570:17:00

Worked some rough places, worked some really good places.

0:17:000:17:04

Yeah, the friendship just built and built from there, really.

0:17:040:17:07

We've had guns brought down for us, or we've had...

0:17:080:17:11

Bottles in the back of the head.

0:17:110:17:12

..bottles in the back of the head, yeah.

0:17:120:17:15

We had a guy being chased into our club with a knife...

0:17:150:17:19

and we had to pull him into the corner.

0:17:190:17:21

So yeah, knives, guns...

0:17:210:17:24

and back in the day, they used to have acid in bottles,

0:17:240:17:27

which they'd spray on you.

0:17:270:17:29

Give you a quick search, please?

0:17:290:17:31

There's been a lot of changes.

0:17:310:17:33

20 years back, there was no licences.

0:17:330:17:36

You had a lot of tough people, a lot of people who had criminal records,

0:17:360:17:39

or were known as tough guys and they were on the door.

0:17:390:17:41

So they changed it, they checked into your criminal record background

0:17:410:17:45

and tried to get a different type of character on the door.

0:17:450:17:50

There's always a lot of respect in this game

0:17:500:17:52

and there's a lot of respect for your elders, as well.

0:17:520:17:54

And as new people come into the game,

0:17:540:17:56

the elders sort of teach them the ways.

0:17:560:17:58

And with Fitzroy, he taught me a lot of the ways -

0:17:580:18:01

and at his age, there's always something to learn.

0:18:010:18:03

LAUGHTER

0:18:030:18:05

Crime costs UK businesses over half a billion pounds a year.

0:18:270:18:32

Many business owners take security into their own hands,

0:18:320:18:36

investing in CCTV cameras and intruder alarms -

0:18:360:18:39

contributing to an industry worth over £2 billion annually.

0:18:390:18:45

In Middlesbrough,

0:18:450:18:46

thieves recently forced their way into this takeaway pizza parlour.

0:18:460:18:50

The owner has asked us not to show his face.

0:18:510:18:53

Both my neighbours have been broken into.

0:18:550:18:57

There's a lady, a few shops down -

0:18:570:18:58

she's been broken into three, four, five times.

0:18:580:19:01

The break-in now was early hours of the morning.

0:19:030:19:05

I got a phone call and I walked inside,

0:19:050:19:07

and I could see, like, things on the floor and everything -

0:19:070:19:10

and I was looking and I realised someone's come through the roof.

0:19:100:19:13

I thought I had good security.

0:19:130:19:15

Well, it showed us all the weak points in the security system - all the flaws.

0:19:150:19:19

We did have an eight-camera system,

0:19:190:19:21

but some of the areas where they was, there were blind spots,

0:19:210:19:25

so we doubled them up and now we don't have any blind spots.

0:19:250:19:29

And the outside cameras are all infra-red now, as well.

0:19:290:19:32

Our national obsession with security

0:19:320:19:35

means that there are almost five million CCTV cameras in Britain -

0:19:350:19:39

and 98% of these are privately owned.

0:19:390:19:43

I know in some places, people say it's no good,

0:19:430:19:46

it's an invasion of privacy.

0:19:460:19:47

At the same time, if there's a crime committed,

0:19:470:19:49

they're more likely to catch a person via CCTV.

0:19:490:19:52

If there's an incident, police will come to local businesses

0:19:520:19:54

and they ask for your footage.

0:19:540:19:56

The bottom line is, it's all down to the crime rate.

0:19:560:19:59

If people are complaining about

0:19:590:20:01

"Oh, there's no privacy", invasion or whatever,

0:20:010:20:04

but until they tackle the crime, there's a need for CCTV everywhere.

0:20:040:20:07

Despite never having been broken into at his home,

0:20:090:20:12

Imran's fear of crime has a big impact on his family's life.

0:20:120:20:17

SHOUTING AND YELLING

0:20:170:20:21

Town centre, so you get a lot of drunks,

0:20:210:20:23

a lot of drug abusers, things like that.

0:20:230:20:25

When I'm out, the family, we don't open the door for anybody

0:20:260:20:30

we don't know. Our family members we obviously know and recognise

0:20:300:20:32

and if there's anybody who's coming to see me, they've made an

0:20:320:20:36

appointment prior to that, so yeah, they're told not to open the door.

0:20:360:20:39

We don't leave the home empty any more.

0:20:420:20:44

We always leave somebody at home.

0:20:440:20:46

Because you get, like, opportunists. Them sort of burglars,

0:20:460:20:50

even if the alarm's on, they'll just break the door in, go in,

0:20:500:20:53

grab stuff, straight out.

0:20:530:20:55

There's very little the police can do.

0:20:550:20:56

I don't think they've got the manpower.

0:20:560:20:58

It's highly unlikely they're going to catch someone, and if they do,

0:20:580:21:01

you're not going to get your money back, are you?

0:21:010:21:03

They've spent that, had a good time.

0:21:030:21:07

It sounds like you don't have much faith in the police?

0:21:070:21:10

-No, I don't!

-HE LAUGHS

0:21:100:21:11

My brother does say I'm paranoid,

0:21:130:21:15

but I don't think I'm that paranoid, I'm just cautious.

0:21:150:21:20

What do they say? It's best to be safe than sorry.

0:21:200:21:22

It's more of a deterrent, I know some people who have got firearms.

0:21:260:21:30

I mean, I'd definitely think about getting a firearm,

0:21:300:21:33

obviously you need a special licence for one, and again,

0:21:330:21:36

purely be for hunting purposes only, nothing more, but it'd act

0:21:360:21:41

as a deterrent if people know you've got a firearm in the property.

0:21:410:21:45

-Come on, Tommy!

-Come on, Tommy!

-Push 'em out!

0:21:580:22:01

Out in the Czech Republic, Tom's bodyguarding course

0:22:010:22:04

is now well underway.

0:22:040:22:06

As the industry grows, ambitious security men like Tom,

0:22:060:22:10

and his six fellow would-be Kevin Costners, are looking to

0:22:100:22:13

get ahead by learning the extra skills that

0:22:130:22:16

close-protection training gives.

0:22:160:22:18

He's been shown how to prevent attacks on the red carpet.

0:22:200:22:23

He's learning advanced driving techniques.

0:22:250:22:28

He's learning how to use a handgun.

0:22:320:22:34

And every day, he's having the ordeal of a gruelling fitness regime.

0:22:380:22:43

The number of qualified bodyguards is growing rapidly,

0:22:440:22:47

having doubled in the last five years,

0:22:470:22:50

and if Tom passes, he'll join the ranks of nearly 14,000

0:22:500:22:54

in the UK alone, licensed by the SIA,

0:22:540:22:58

the Security Industry Authority.

0:22:580:23:01

The man responsible for training Tom to SIA standard

0:23:010:23:04

is former Royal Marine commando, Jamie Painter.

0:23:040:23:08

The biggest misconception for our industry is people come on the

0:23:080:23:10

course, and they think they're going to get issued a pair of sunglasses,

0:23:100:23:13

a curly wurly earpiece and they're going to be walking about,

0:23:130:23:17

looking cool in their suit, and actually, when you actually

0:23:170:23:21

remind them of what this job is at its most fundamental level,

0:23:210:23:25

you are prepared to put yourself in harm's way,

0:23:250:23:28

on someone else's behalf, for financial reward.

0:23:280:23:33

It's easy now to get an SIA licence, it's not a problem.

0:23:330:23:36

I can pretty much train anyone to pass the SIA criteria.

0:23:360:23:41

Training someone to be good at this job, and someone that I would trust

0:23:410:23:45

to keep another human being safe anywhere in the world,

0:23:450:23:48

is a much bigger ask.

0:23:480:23:50

I get a lot of CVs from guys that I wouldn't employ to stack shelves

0:23:500:23:53

in a supermarket, let alone look after another person.

0:23:530:23:57

So it is a pass or fail course, it's not a "pay your money"

0:23:570:24:00

and you get a tick in the box regardless,

0:24:000:24:03

and there are people that haven't made the grade, unfortunately.

0:24:030:24:07

Police forces across the country are having to look for ways

0:24:140:24:17

to adapt to the cuts.

0:24:170:24:19

Lincolnshire Police force has had to lose almost

0:24:190:24:22

10% of its police officers over the past five years,

0:24:220:24:25

and so it's now turning to private security.

0:24:250:24:28

In Spalding, Julian Davies is just beginning his shift.

0:24:360:24:40

He worked in the police for 30 years,

0:24:430:24:46

but recently joined a private security company.

0:24:460:24:50

I think morale, from what I've seen in the police and when I left

0:24:500:24:54

the police, is low. Probably at an all-time low, and there is more and

0:24:540:24:58

more demand on the police, together with further cuts and staffing, so

0:24:580:25:04

it is a very difficult environment to work in, policing at the moment,

0:25:040:25:08

I think, and they still do a brilliant job, but it's harder

0:25:080:25:12

and harder every year, the reducing numbers...

0:25:120:25:14

It's not a great time for the police.

0:25:140:25:17

G4S is the biggest security company in the world.

0:25:170:25:20

It accounts for almost a quarter of the entire

0:25:200:25:22

UK private security industry.

0:25:220:25:25

The company has signed a unique ten-year, £200 million contract

0:25:270:25:31

with Lincolnshire Police force to provide support services.

0:25:310:25:35

One of these is the street-to-suite service, a mobile custody van.

0:25:350:25:41

Our role is to escort arrested prisoners,

0:25:410:25:44

if the police go to the scene and arrest somebody for whatever

0:25:440:25:47

reason, we'll turn up, we'll give them some paperwork,

0:25:470:25:50

they'll write down the grounds for the arrest, the reason

0:25:500:25:53

why they've arrested that person, and we'll drive them

0:25:530:25:55

to the nearest custody suite.

0:25:550:25:57

We'll hand over the paperwork to the sergeant,

0:25:570:26:00

and they'll get booked in as normal, as if the police officer was there.

0:26:000:26:03

And it just means then that the bobby can stay out on the street.

0:26:030:26:06

The police have called Julian to attend the scene

0:26:100:26:13

of suspected domestic violence.

0:26:130:26:14

We've had a report of somebody with a knife in this road.

0:26:170:26:19

The police have already arrived, they've got somebody detained

0:26:190:26:22

and they're talking to them.

0:26:220:26:24

So we'll just see how it develops really,

0:26:240:26:26

and we're here if somebody gets arrested.

0:26:260:26:28

The police do make an arrest.

0:26:300:26:32

-Calm down. Shhh!

-SPLUTTERING AND SOBBING

0:26:320:26:35

Has he got any injuries himself?

0:26:350:26:37

They hand the man over to Julian and his colleague Emily,

0:26:370:26:39

to transport to the police station.

0:26:390:26:41

I will look after you.

0:26:410:26:43

Yes? Has he been all right or has he been...?

0:26:430:26:45

He's quite volatile, to be honest with you.

0:26:450:26:48

Stand up, and I'm going to just check your pockets and put it

0:26:480:26:50

-with your property.

-Have you got anything in your pockets?

0:26:500:26:53

You put it in here for me.

0:26:530:26:54

We're not the police, and we make it very clear to them

0:26:560:26:58

when they come on board, we tell them straight away that we're G4S,

0:26:580:27:01

we're not the police, because sometimes they're confused

0:27:010:27:03

because the attire we wear is very police-like.

0:27:030:27:06

Right, I'm going to put these on, loose.

0:27:060:27:09

Sometimes it diffuses the situation because you know,

0:27:090:27:12

we're not the bad guys, we haven't detained them,

0:27:120:27:14

we've not arrested them, we're there to look after them.

0:27:140:27:17

And that sometimes calms them down, because they can come in screaming

0:27:170:27:21

and fighting and not happy at all, and we've got to look after them.

0:27:210:27:24

OK, we're going to put you in here.

0:27:240:27:26

-No!

-DETAINEE SOBS

0:27:260:27:28

Not for long, then we'll take you to Boston, OK?

0:27:280:27:30

The young man has been arrested for breach of the peace.

0:27:340:27:37

He's clearly quite upset.

0:27:370:27:39

He's been searched, he's been put in one of the cells,

0:27:390:27:42

we're now monitoring on the CCTV here as well.

0:27:420:27:44

And we'll monitor him all the way back,

0:27:440:27:47

the police officer's just filling out an arrest sheet, and we'll

0:27:470:27:50

hand that in to Boston custody when we arrive with the young man.

0:27:500:27:54

They can then resume patrol or even if they need to take statements,

0:27:540:27:58

unlikely for a breach of the peace,

0:27:580:28:00

so they can go back straight out and continue patrolling.

0:28:000:28:04

G4S claims the street-to-suite service has saved over

0:28:040:28:08

3,000 hours of police time in its first two years of operation.

0:28:080:28:13

In the Czech Republic, Tom is now reaching the

0:28:210:28:24

dramatic climax of his intensive bodyguarding course.

0:28:240:28:28

It's a lot harder than I thought it was going to be.

0:28:280:28:31

It's been the hardest thing I've ever done. Ever.

0:28:310:28:34

Both mentally and physically, well out of my comfort zone.

0:28:340:28:38

Ha-ha-ha! How you feeling? Good. Shows you worked hard.

0:28:390:28:44

Give him some water.

0:28:440:28:45

It changes your mentality and everything.

0:28:450:28:48

-They sort of grind you down to build you up.

-Well done!

0:28:480:28:51

Tom is definitely what I'd describe as a rough diamond,

0:28:510:28:54

he's got a lot of potential.

0:28:540:28:56

Tom! Bit of work to do there.

0:28:560:28:58

'I know he's struggled with the kind of homesick element,'

0:28:580:29:01

but this is the sort of course where people are asked to confront their

0:29:010:29:04

weaknesses, and certainly for Tom, he's been tested way past his limits.

0:29:040:29:09

Good. Go on, keep going, keep going.

0:29:090:29:12

It's a career, it's not a job.

0:29:120:29:13

That's how I'm viewing it,

0:29:130:29:14

and I'm only three days away from the beginning

0:29:140:29:17

of what's to be a long career, it's good, it's a good feeling.

0:29:170:29:20

Come on, Tom, you can do this!

0:29:200:29:22

Providing everything goes swimmingly in the next few days,

0:29:220:29:25

because it's not going to be easy, I know that for a fact.

0:29:250:29:29

The last three days are the final examination.

0:29:290:29:32

Tom needs to pass this to get his SIA licence

0:29:320:29:35

and qualify as a bodyguard.

0:29:350:29:38

Right, are you guys ready for this?

0:29:380:29:41

This is Mr Charles Scott,

0:29:410:29:44

rated as one of the wealthiest people in the world.

0:29:440:29:47

Mr Scott has approached us because

0:29:470:29:49

a threat has been uncovered to two of his daughters.

0:29:490:29:52

Echo One is Miss Katherine Scott, Echo Two is Miss Alison Scott.

0:29:520:29:58

We have selected you six, as a team, to keep the Scott girls safe

0:29:580:30:02

during their upcoming trip to eastern Europe.

0:30:020:30:04

Although the heiresses are going to be played by actors, in all

0:30:040:30:08

other ways Jamie will make the exercise as real as he possibly can.

0:30:080:30:12

As far as the guys are concerned, as far as any members of the public are

0:30:120:30:15

concerned, this is a live operation and it'll be treated accordingly.

0:30:150:30:19

OK, this job needs to be good.

0:30:190:30:21

This is the culmination, lads, of everything you've been taught.

0:30:210:30:24

Most of the trainees have military backgrounds, but Tom's only

0:30:240:30:28

experience is manning the doors of Liverpool nightclubs, so Jamie

0:30:280:30:32

knows that for him, this might be a bit of a challenge.

0:30:320:30:35

He's a long way from being the finished item.

0:30:350:30:37

He's a big guy, you know, 20st, tattoos, full sleeves,

0:30:370:30:40

he's a bit rough and ready, he comes across quite abrupt

0:30:400:30:43

and the way he speaks can be quite aggressive.

0:30:430:30:45

Who's having one? Paul? You're having one. Jonno?

0:30:450:30:50

He's never been in this kind of five-star environment,

0:30:500:30:53

and so for him, I think, dealing with high net-worths,

0:30:530:30:56

who have got a certain expectation on appearance

0:30:560:30:59

and social etiquette and things like that, that's probably where he's

0:30:590:31:03

going to struggle and that's what I'm most going

0:31:030:31:05

to be looking at for Tom.

0:31:050:31:06

In Stoke on Trent, CBI Security is run by Naj Hussain.

0:31:290:31:34

I was born and bred in Stoke. I'm a Stokey.

0:31:360:31:40

Obviously, just like everywhere in the UK, you have

0:31:400:31:43

your good areas, you have your bad areas.

0:31:430:31:45

Personally what I would say from a security aspect,

0:31:450:31:48

it's more antisocial behaviour

0:31:480:31:50

that we come across, and I think a root of a lot of the problems

0:31:500:31:54

is alcohol, people having alcohol,

0:31:540:31:57

whether it's teenagers or even adults.

0:31:570:31:59

It's alcohol-fuelled crime.

0:31:590:32:02

Naj and his team are providing security for a boxing night

0:32:020:32:05

in Stoke.

0:32:050:32:07

It's a night of social alcohol and social violence,

0:32:070:32:10

with potentially antisocial consequences.

0:32:100:32:12

DANCE MUSIC PLAYS

0:32:120:32:15

CROWD CHEERS

0:32:150:32:19

What we've got now is a fight with two local guys.

0:32:190:32:22

They've both got a big following.

0:32:220:32:25

It's going to get loud, it's going to get rowdy.

0:32:250:32:27

CHEERING

0:32:270:32:30

-Whack him!

-Come on!

0:32:300:32:33

BELL RINGS

0:32:360:32:38

REFEREE: That's one's going to draw, ladies and gentlemen.

0:32:440:32:47

The fight ends controversially and some of the crowd aren't very happy.

0:32:470:32:51

Wanker!

0:32:510:32:53

Waaanker! Fucking wanker.

0:32:540:32:59

In the aftermath, an argument breaks out between some women.

0:32:590:33:03

Naj and some of his team have to step in.

0:33:030:33:05

Girls, calm down, yeah?

0:33:070:33:09

My bag's gone, my bag's there!

0:33:140:33:16

Just women, as always.

0:33:160:33:20

A little incident between some ladies, some comments got

0:33:200:33:22

exchanged and obviously one didn't like what the other said.

0:33:220:33:26

So, obviously, things like that, you just have to keep an eye out for.

0:33:260:33:31

But they all calmed down now,

0:33:310:33:32

we had a word and calmed it down and they've gone their own way.

0:33:320:33:35

So far so good. Plenty left yet!

0:33:350:33:37

But the lady in the blue dress looks like she might

0:33:470:33:50

be about to cause trouble.

0:33:500:33:52

Tony, take her straight out the fire exit.

0:33:520:33:55

Take her out, get rid of it. Take it out.

0:33:550:33:58

Naj wants to quietly remove her from the building,

0:33:580:34:01

to avoid triggering other trouble.

0:34:010:34:03

But it's too late.

0:34:030:34:04

-Oi, oi!

-Hey, fucking hell!

0:34:060:34:09

-Right, you have to leave.

-I want my bag!

0:34:150:34:19

-You've got to leave, man.

-I want my bag.

0:34:190:34:22

Open the door. We're going to bring your bag out.

0:34:260:34:29

Once she's out the building, on the street,

0:34:300:34:32

she'll be the responsibility of the police, not Naj.

0:34:320:34:36

But she won't leave until she's reunited with her handbag.

0:34:360:34:42

-Is that it?

-There you go.

0:34:420:34:44

Eddie, come to the front door, the front door.

0:34:490:34:51

Why are you grabbing me?

0:34:510:34:53

Another argument has started in the entrance hall

0:34:530:34:55

and it's drawing a large crowd of onlookers.

0:34:550:34:57

This is where once somebody's seen something going on,

0:35:000:35:04

everybody wants to have a go now.

0:35:040:35:05

Again, they try and remove the troublemaker from the building.

0:35:090:35:12

The trouble is still continuing on the street,

0:35:160:35:19

but there, authority is passed to the local police.

0:35:190:35:21

The police have been called, but in the meantime until they come,

0:35:210:35:24

we've got to make sure that they can't come back in,

0:35:240:35:26

or they don't try to come back in, which they are at the moment.

0:35:260:35:29

I need all security to the front door, all security to the front door.

0:35:320:35:36

A fight starts round the corner.

0:35:360:35:38

In the process, one of Naj's team is injured.

0:35:380:35:42

I need all security outside to the front door,

0:35:440:35:46

I need all security outside. Outside, outside.

0:35:460:35:49

The police arrive to take care of the situation on the street.

0:35:560:36:00

Naj takes his team inside to assess the extent of his guard's injuries.

0:36:000:36:04

We put our body on the line to make sure everybody else is safe.

0:36:090:36:11

So obviously, somebody who's fighting,

0:36:110:36:13

they've stepped in to make sure they're all right, and obviously

0:36:130:36:16

somebody's assaulted the door staff, and obviously he's got hurt then.

0:36:160:36:20

Ultimately our duty or jurisdiction stops at the end of the door,

0:36:220:36:27

but as humans as well and morals, you can't just stand there and

0:36:270:36:30

let somebody get hurt at the same time.

0:36:300:36:31

And that's what we were doing at the time

0:36:310:36:34

and obviously one of them's got assaulted in between that.

0:36:340:36:37

And are you going to go to the hospital now?

0:36:370:36:39

I am, yeah. I've just got to sort all the team out, and then head

0:36:390:36:42

straight up to the hospital and see my colleague and my friend.

0:36:420:36:46

CHURCH BELLS CHIME

0:36:490:36:52

On the streets of Prague, planning is complete.

0:36:520:36:55

The two heiresses have landed at the airport and Jamie

0:36:550:36:58

is waiting for Tom and the team to deliver them safely to the hotel.

0:36:580:37:02

This is where everything they've learnt will be put to the test.

0:37:020:37:06

The drop-off goes smoothly,

0:37:140:37:16

and Tom's next duty is to escort the clients on

0:37:160:37:20

a discreet shopping trip around Prague's exclusive designer stores.

0:37:200:37:23

But Jamie has a challenge awaiting.

0:37:280:37:31

A paparazzi photographer intent on taking pictures of Tom's client.

0:37:310:37:35

Alison, can I get a photo of you?

0:37:350:37:38

Looking gorgeous, looking gorgeous.

0:37:430:37:45

-Hey, can I get something for my blog as well?

-Yeah, sure.

0:37:450:37:48

-Fantastic.

-If there's any problems, let me know.

0:37:480:37:51

-What're you doing in Prague today?

-Er, just a bit of shopping.

0:37:510:37:53

You look absolutely stunning, do you normally dress up for shopping?

0:37:530:37:56

Yes, I do. Dress up every day.

0:37:560:38:00

The brief is that there wasn't to be too much unofficial photography.

0:38:000:38:03

However, the client was obviously happy with it,

0:38:030:38:05

so Tom, rather than being heavy handed, was prepared to step back

0:38:050:38:09

and let the client do what she wanted to do, which is great.

0:38:090:38:12

Miss Scott, would you like me to keep hold of your

0:38:130:38:16

bottle of water or get rid of it?

0:38:160:38:18

No, you can get rid of that now.

0:38:180:38:20

Girls, girls, over here! Can I get a smile?

0:38:200:38:23

Jamie sends the photographer back in.

0:38:230:38:25

And this time the girls DON'T want to be photographed.

0:38:250:38:30

I don't really want any...

0:38:300:38:32

No more photos, get rid of him.

0:38:320:38:34

No more pictures, now. Can you get rid of him?

0:38:340:38:36

Cheers lads, nice one.

0:38:360:38:38

Sir, she's asked me nicely not to let any...

0:38:380:38:40

Whoa, no need for touching mate.

0:38:400:38:41

Sorry, sir, I'm just guiding you away.

0:38:410:38:44

Nikolai, stay with him, mate, stay with him, so he's not following us.

0:38:440:38:48

Don't let him follow us.

0:38:480:38:49

Walking through the square was pretty good.

0:38:490:38:51

What I wasn't so happy about was the way they

0:38:510:38:53

dealt with the paparazzi guy, walking along.

0:38:530:38:56

I hate the kind of big hand up,

0:38:560:38:57

it always looks bad news in the papers the following day.

0:38:570:39:01

From fending off paparazzi through to door work,

0:39:030:39:06

private security workers must always be aware of what they are,

0:39:060:39:10

and what they aren't allowed to do.

0:39:100:39:13

This becomes especially important as private security

0:39:130:39:16

workers are increasingly in roles formerly done by the police.

0:39:160:39:21

'He keeps his phone down his pants.'

0:39:240:39:26

Julian and Emily are on patrol for G4S in Spalding.

0:39:260:39:30

A report comes in of criminal damage to the house of

0:39:310:39:34

an 83-year old woman,

0:39:340:39:36

and Julian moves the van to where the suspect was last seen.

0:39:360:39:40

He sees a man in the grounds of a nearby community centre,

0:39:400:39:43

and radios the police.

0:39:430:39:45

Bravo Golf 99, Bravo Golf 99.

0:39:470:39:49

Straight down the drive. About 100 metres in front of you.

0:39:490:39:53

Bobble hat.

0:39:530:39:54

Bravo Golf 99, one person detained.

0:40:060:40:09

-You all right, chaps?

-Yeah, thank you. Thanks for your help.

0:40:120:40:15

BEEPING

0:40:170:40:19

Come on. There you go.

0:40:190:40:21

Just stand in the corner there for me.

0:40:210:40:23

There you go, buddy.

0:40:250:40:27

ALARM BLARES

0:40:270:40:28

With Julian taking care of the suspect,

0:40:280:40:30

the police officers gather evidence of damage at the community centre.

0:40:300:40:35

They decide to arrest the man in the Santa hat -

0:40:350:40:37

something Julian cannot do.

0:40:370:40:39

BEEPING CONTINUES

0:40:390:40:41

You do not have to say anything, but it may harm your defence

0:40:420:40:45

if you don't mention, when questioned, something which you later rely on in court.

0:40:450:40:49

The difficulty is, with powers of arrest,

0:40:490:40:51

as a normal citizen - and that's what I am -

0:40:510:40:53

you have to see the crime being committed

0:40:530:40:57

and see the person commit the crime to have a citizen's power of arrest,

0:40:570:41:00

whereas a police officer can suspect a crime has been committed

0:41:000:41:04

and suspect that that person is responsible.

0:41:040:41:06

So all I've seen is a male,

0:41:060:41:08

there, potentially involved.

0:41:080:41:11

I didn't personally see him commit a crime. I see him, he runs off,

0:41:110:41:15

clearly him, and when I was a police officer,

0:41:150:41:18

I'd have given chase and arrested him.

0:41:180:41:19

But as a member of the public I don't have the power

0:41:190:41:22

to arrest that person.

0:41:220:41:23

Just stand on the yellow line and face the sergeant.

0:41:320:41:35

Julian takes the man to the police station,

0:41:350:41:38

where he'll stay the night, before being questioned in the morning.

0:41:380:41:42

He's been as good as gold, so is it all right to take his cuffs off?

0:41:420:41:45

Yep, that's fine. Thank you.

0:41:450:41:46

There you go.

0:41:470:41:49

It allows the police to do what they want to do

0:41:490:41:52

and that's protect the public, fight crime, detect crime.

0:41:520:41:55

If they're tucked up in custody for two, three, four hours,

0:41:550:41:59

it's frustrating for them, because they want to be out there,

0:41:590:42:02

so it relieves them.

0:42:020:42:04

We're stuck in custody, they're out there.

0:42:040:42:07

DOOR SLAMS

0:42:090:42:10

In Prague, it's the last day of Tom's bodyguarding course

0:42:190:42:23

and the final assessment is taking a new twist.

0:42:230:42:26

The team have been told that there has been a threat

0:42:260:42:29

to kidnap the two heiresses.

0:42:290:42:31

Due to that information coming to light,

0:42:310:42:33

we're now going to raise the threat level

0:42:330:42:35

and you're going to be carrying for the remainder of this task. OK?

0:42:350:42:39

I've got weapons here for you.

0:42:390:42:41

You've each got a Glock and two magazines.

0:42:410:42:44

Put them on the bed.

0:42:440:42:46

Or on the floor.

0:42:460:42:47

OK, the weapons haven't been cleared, lads.

0:42:500:42:52

Safe direction before you start clearing weapons, please.

0:42:520:42:55

The guns are real, but the ammunition is blank.

0:42:550:42:58

Be very, very aware,

0:42:580:43:00

moving around town, in and out of cars,

0:43:000:43:02

about showing out with these weapons.

0:43:020:43:04

You do have permits, however let's not cause a scene.

0:43:040:43:09

It's nerve-racking. It's our first time carrying a live weapon on task.

0:43:120:43:17

You don't want to draw too much attention to yourself in public,

0:43:170:43:22

so you've just got to keep it concealed under there, so...

0:43:220:43:26

Tom and the team are taking their clients

0:43:290:43:31

to see a disused factory site.

0:43:310:43:34

As far as the guys are concerned, it's an abandoned factory

0:43:420:43:46

that the girls are looking at to purchase for redevelopment.

0:43:460:43:48

What they don't know is they've been under surveillance

0:43:480:43:51

and the enemy kidnap team have made it to the site.

0:43:510:43:55

We're going to get tooled up, switch to our alter-egos

0:43:550:43:58

as Chechen criminals,

0:43:580:44:01

and then put in a nice little ambush on the guys.

0:44:010:44:04

This is quite an extreme scenario that they're going into now.

0:44:050:44:09

These events do unfortunately happen,

0:44:090:44:11

and not just in the traditional environments

0:44:110:44:13

of the Middle East...

0:44:130:44:16

..South America, but, they can happen on the streets of London.

0:44:170:44:21

GUN CLICKS

0:44:210:44:22

Nikolai, go up.

0:44:220:44:24

Push forward and check the doors. Have a look in there.

0:44:260:44:29

James, keep checking...

0:44:350:44:37

INAUDIBLE

0:44:590:45:02

WOMAN: What's going on?

0:45:020:45:04

Just come over here a second.

0:45:040:45:06

GUN FIRES, WOMAN SCREAMS

0:45:090:45:11

This way, this way! Head down! Keep your head down!

0:45:110:45:13

It's OK! Keep your head down!

0:45:130:45:15

Get your head down! Keep your head down!

0:45:150:45:17

GUN FIRES, WOMAN CALLS OUT

0:45:190:45:21

GUN CONTINUES TO FIRE

0:45:210:45:23

Go! Keep your head down! Keep your head down!

0:45:230:45:26

Over in the car!

0:45:260:45:28

GUN FIRES, WOMAN SCREAMS IN DISTANCE

0:45:280:45:29

Get in, get in, get in.

0:45:290:45:31

-WOMAN SCREAMS IN DISTANCE

-GET IN!

0:45:320:45:35

-WOMAN SCREAMS

-Move!

-Move it! Go! Go!

0:45:350:45:38

-WOMAN: What's going on?

-Keep your head down! Keep your heads down!

0:45:390:45:42

-Go!

-Move! Move!

0:45:420:45:44

Keep your head down till we get clear.

0:45:450:45:48

Just remember, though, the next time you're in that situation,

0:45:480:45:51

potentially, the bullets won't be blanks,

0:45:510:45:54

and the person that is pretending to kill you

0:45:540:45:57

will actually be trying to kill you.

0:45:570:45:59

This job we've chosen

0:45:590:46:01

and this path we put ourselves on

0:46:010:46:03

is going to put you in harm's way -

0:46:030:46:05

that's the nature of this job.

0:46:050:46:07

So everything I've shown you has been shown to you for a reason,

0:46:070:46:11

and it's there to make you

0:46:110:46:13

someone that is capable of keeping someone else alive.

0:46:130:46:16

What I'm going to do now is hand you some certificates.

0:46:160:46:19

OK, first up then, Tom.

0:46:190:46:21

APPLAUSE

0:46:210:46:23

'Tom excelled on the ground and he showed a natural ability.

0:46:230:46:26

'Going from being very worried about him at the beginning of the course'

0:46:260:46:29

and wondering if he would even pass

0:46:290:46:31

to now contemplating the fact that he's going to pass with a merit,

0:46:310:46:34

I think says a lot about him and his natural ability.

0:46:340:46:38

And I think anyone that has Tom looking after them

0:46:380:46:41

-is going to be in very, very safe hands.

-Cheers, mate.

0:46:410:46:44

It's been the hardest 25 days of my life, bar none.

0:46:440:46:47

But now I've got my qualification, I'm ready to go out on foot

0:46:470:46:51

and actually do the job,

0:46:510:46:53

so it's been a massive achievement for me, this.

0:46:530:46:57

I think if you grow up in a certain industry,

0:47:130:47:15

that's what you're used to.

0:47:150:47:18

People say you're putting yourself in the line of danger and all that,

0:47:180:47:21

but you could do that in any job -

0:47:210:47:23

you could work on a crane and be in danger.

0:47:230:47:26

So it's what you're used to, it's in the blood,

0:47:260:47:29

it's what you become, really.

0:47:290:47:31

People like to see the police walking the streets.

0:47:420:47:44

If they want to see that, they need to accept the private sector

0:47:440:47:47

and allow the private sector

0:47:470:47:49

to do some of the roles that, historically, were the police's roles,

0:47:490:47:52

to allow the police to do what they want to do,

0:47:520:47:55

and what they need to be doing.

0:47:550:47:57

I love the roads, I love the area, I love the people.

0:48:040:48:06

I much prefer this,

0:48:060:48:08

it feels like you're doing something very proactive.

0:48:080:48:12

It's a great job, it really is.

0:48:130:48:15

Mind you, I would say that, I own the company, ha!

0:48:160:48:19

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