Episode 10 Caught Red Handed


Episode 10

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Thieves will steal our cash, our cars, our valuables.

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Just about anything they can get their hands on.

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But now the police are using cutting-edge technology

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to catch the bad guys.

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-CCTV is gold dust.

-Great evidence for the police.

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Got to have him stopped.

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Local councils, shops and businesses are fighting crime

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with their own tricks and traps.

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There's a eureka moment when you get that evidence.

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And the public are using secret cameras to make sure crooks

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-get their comeuppance.

-It makes me feel so angry.

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-He's paid the price. He's been dealt with.

-Yes! We've got her.

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So, anyone who's up to no good had better think twice.

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They might just get caught red-handed.

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Today, pub landlady Gill is so shocked that someone at work

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is deceiving her, she even suspects her partner.

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I said, "Roy, you've got a key, you use the key."

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And he said, "Gill, what are you saying?"

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I said, "I don't know what I'm saying."

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I said, "My head's on fire, I just don't know what I'm saying any more."

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But then she finds out the truth.

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Just really couldn't believe what I saw, to be fair.

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Also today, David's egg stall, which relies on honesty,

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gets a visit from a dishonest man.

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What he does next is just incredible.

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I was lost for words, and I'm not normally lost for words.

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But David's an ex-cop and knows how to deal with "fowl" play.

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Even the chickens are keeping an eye on him.

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And when Jo and Matt's fish and chip restaurant is raided

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in the middle of the night, they race to the scene.

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It's a family business, I felt like they were taking from me.

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That's why I reacted like I did.

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But little do they realise what they're up against.

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We didn't know how dangerous these people were.

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We didn't know that they'd been attacking houses with

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meat cleavers and weapons.

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The Zetland Arms pub in Hull has recently come under new management.

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All right, Gill.

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Landlady Gill has been in the licensed trade most of her life.

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She used to work for a company rescuing failing pubs.

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Basically, pubs that people have let go and not bothered about,

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they need a bit of TLC. Do you know what I mean?

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We sort of go in and do that, clean them up,

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turn them around, basically.

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Gill lives with her long-term partner, Roy,

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who had a career at sea before retiring due to ill health

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and severe breathing difficulties.

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You see public houses where you think, "Urgh, it's a bit,

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"a bit run down a bit," but it's not at all.

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The building might be, but the people aren't.

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Gill first ran the Zetland Arms seven years ago, and now she's back,

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trade is on the up once more.

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Obviously I knew everybody and they was all popping in as we

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were doing the refurb.

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And we had a big grand opening night, it was a fantastic night.

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Gill is devoted to her loyal team of bar staff.

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They're like my kids, the staff call me mother.

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One girl that works with me, I'm mother number two. And it's lovely,

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because I've never had any children myself,

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-so it's really nice to adopt all these others.

-She just loves people.

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Loves to help people. People in return love to help her.

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Which makes for a good, happy pub.

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But that happiness is to prove short-lived

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when one of Gill's team betrays her,

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just when she needs her friends most.

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Gill tends to put in long shifts at the pub, which can be tiring.

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But one day, she begins to feel particularly unwell.

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A week before my birthday, that's when I started having problems.

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I went to see a doctor, she sent me to see the consultant.

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The consultant sends Gill for tests, and a fortnight later,

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-she gets the results.

-They rang me, said, "Are you sat down?

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"Sorry, Gill, it's cancer."

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It was a bit of a shock.

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But it didn't stop her. She just carried on as normal.

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People said, "Gill, you've got to rest," but she wouldn't.

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Gill starts to undergo chemo and radiotherapy.

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And if that isn't enough to cope with,

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she begins to suffer money problems at the pub, too.

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I used to do my tills on a Monday morning.

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And then there was large amounts of money going.

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There's a shortfall in the pub's takings.

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I thought we must have mislaid one of the bills or something like that.

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She said, "No." She's never usually wrong.

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I just couldn't get my head around it, and I let it go for a while.

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And then it happened again.

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Gill pays out from her own wages to cover the loss.

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I'm on a percentage, but then I have to pay my staff

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out of my percentage, so I had to make that money right.

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So some weeks I wasn't getting any wages.

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In fact, I was owing it money.

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She starts to investigate why money might be missing.

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We went through every angle to try and say it wasn't one of them

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stealing off, because I didn't want to believe it was one of them

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stealing off me.

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But it put everyone under suspicion, and everyone felt bad.

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And it was breaking my heart.

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I just used to dread doing the banking on the Monday.

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Gill checks the tills at the end of every staff member's shift

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but can't find a discrepancy.

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It's not going out of the till, so it had to be going out of the safe.

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She starts to suspect everyone.

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I said, "Roy, you've got a key, you use the key."

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And he said, "Gill, what are you saying?" I said, "I don't know what I'm saying," I said,

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"My head's on fire, I just don't know what I'm saying any more."

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It was awful. He said, "You think I..." I said, "Oh, I don't know," I said, "I'm so sorry."

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And then I was crying. I said, "Roy, I didn't mean to say that."

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He said, "I know you didn't, Gill. And I know what you're going through."

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And I was worried with the chemo.

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And I thought, "She doesn't need this on top of going through chemo."

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I did get days when I was ill, so the last thing you need is

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someone taking advantage when you're poorly.

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She's so strong-willed, she just battled on and battled on.

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Gill keeps the keys to the safe in her handbag.

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It had to be someone that had gone into my bag.

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I said to Roy, "What can we do?" He said, "We're going to have to get a camera, Gill.

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"And see what's happening."

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They call their friend Andy, who installs CCTV systems.

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He fits a camera in the office overlooking the safe.

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A week later, Gill finds money has gone missing.

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I counted the money up. I said, "Oh, my God, it's down again."

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And it was down £610-£620.

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Andy comes to check the security camera footage with Gill.

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I looked at the camera and I just went outside.

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Erm... Sorry.

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SHE SOBS

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But just really couldn't believe what I saw, to be fair,

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because I treated this member of staff like one of my own

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and it was just such a shock.

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The camera clearly shows one of Gill's staff raiding the safe,

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stealing the £620 in a wad of £20 notes.

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It was a very sad day, sad day for Gill.

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She's put her trust in people.

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She'll always says, "If you put trust in people, you get trust back."

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You know, I've looked after the girl, I always looked after her.

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And when I was going for the chemotherapy and radiotherapy,

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she used to text me in the morning and say, "I hope everything's OK today.

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"Hope you're all right, love you lots."

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So, you know, that was difficult to get my head around as well.

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Gill was so upset that somebody could do that,

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that she had helped repeatedly.

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Gill wants to see the woman straightaway.

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Roy rang her to come in and said I was ill

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and could she come in and do the shift.

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She was a little bit strange when she came through the door.

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She said, "How was Gill?"

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He said, "Go and ask her, she's through there."

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So she came in and I said,

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"I'm going to show you something and I'd like you to tell me why.

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"Why you've done this to me."

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Well, she came up with all kinds of excuses.

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Gill did give them a chance to own up.

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I said, "Give me the money back and we'll say no more about it."

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And she denied it and denied it and then in the end, Andy,

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we've been friends for years, he lost his temper.

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He said, "I suggest you just get out my face."

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He said, "She's tried to give you an opportunity,

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"she's given you a lifeline. You've thrown it back in her face."

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So he said, "Gill, just leave it and stop getting yourself upset.

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"We'll get the police."

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The police arrest her, but despite being caught on camera,

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she continues to deny stealing from the safe.

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There's not a lot I can say about the actions

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of somebody who does that to someone that's been so good to you.

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You've got to have reached the low of the low to do that.

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In court, the woman was found guilty of theft and sentenced to

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a 12-month community order to do 160 hours of unpaid work.

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She also had to pay a £60 surcharge

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and repay the £620 she stole.

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Finding out it was one of her staff,

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someone she regarded as family, was tough for Gill.

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You've got to dust yourself down and pick yourself up, haven't you?

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One of them things, it's gone now. Just get on with your life.

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That side of the book's closed for us.

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We just crack on for tomorrow.

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But Gill soon found out who her true friends are, and there are many.

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They came to a celebration at the pub after she received some

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very good news at the hospital.

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She's been given the all-clear from cancer.

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I rang my sister when I came out and I said,

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"I must have had the luck of the Irish because it's gone."

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She was absolutely buzzing and all my kids were ringing me,

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her children and their daughters and sons.

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And it was fantastic, I couldn't believe it.

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We were so happy, we both cried. Obviously.

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It was just marvellous, just to see what people thought of Gill.

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Everybody was absolutely over the moon, you know,

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that I'd got through it.

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This man is trying to steal a car, but he's in a sticky spot.

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He's a large thief and this is a very small vehicle.

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It's a little Smart car, but this guy clearly isn't so smart,

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because his every move is being caught on camera.

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Someone has spotted what's going on and

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has started to film the would-be thief on his phone.

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He's also called over other people to surround the car

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so the thief can't get out.

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The man tries to get out of the passenger's door,

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but that's not happening.

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He jumps over to the driver's side, but that's not happening either.

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Sunroof, maybe? Well, it might be a Smart car,

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but it isn't smart enough to have an ejector seat.

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For some reason, he's holding a screwdriver.

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Perhaps he's realised how much he's screwed things up.

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A policeman soon arrives,

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arrests the man on the spot and releases him from captivity.

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But not for long.

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The thief has a string of previous convictions and ends up

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swapping one small space for another

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as he is jailed for 32 months.

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Charities receive billions of pounds of donations from the public.

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And charity tins are a quick and easy way for that money to be

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collected. But unfortunately,

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they're also a quick and easy target for cold-hearted thieves.

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A retired copper finds himself with a new crime to solve.

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I couldn't believe it, the charity box was gone.

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It's like the lowest of the low.

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But it doesn't prove to be an easy case to crack.

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Marske-by-the-Sea, a picturesque village on the edge of the North York Moors.

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The ideal spot for a bit of rest and relaxation, and a perfect place to

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retire for ex-police officer David after 27 years fighting crime.

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I love the area. Nice, honest, straightforward people.

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It's just a nice place to live. Everyone's down to earth.

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Everyone is just nice and friendly.

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David isn't one for a pipe and slippers retirement.

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He makes gourmet Scotch eggs, which he sells in a local farmers' market.

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And he also looks after 50 rescued animals.

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We have two Shetland ponies,

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we have a number of commercial Exley hens.

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I've got geese, I've got ducks, and people just come here

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and they end up dropping me them, the birds,

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and I just look after the birds until their end of days.

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David's feathered friends provide him with

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a daily supply of fresh eggs, which he sells from

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a stall outside his house, even when he's not there.

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We have an honesty box, and people come along, drive up, they'll

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put the money in the box and then take the eggs and they'll drive off.

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I get the occasional short-change, but 99.9% of people are honest.

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Next to David's honesty box,

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there's a charity tin for a cause close to his heart.

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My mother-in-law, who's 83,

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is recovering after six bouts of chemo for lymphoma.

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And what we decided to do when she first got diagnosed,

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we decided to get some collection boxes.

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But after years relying on his customers to do the right thing,

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David's trust is betrayed,

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and he must use his police skills once more.

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It's a spring morning and David is tending to his animals.

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It was a normal, every day.

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I feed the ducks first, and then I go do my ponies. Let the birds out.

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As I'm walking back from the chicken house,

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I find a chain on the floor next to the table.

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I couldn't believe that, that the charity box was gone.

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David wants to find out what happened, and he can,

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because he's installed CCTV cameras.

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Scanning through the recording,

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he sees a suspicious-looking man loitering near the table.

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I'm just watching him and I just thought, you know,

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he's up to no good, this one.

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David's instinct is spot-on.

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The man grabs some eggs and then checks out the honesty box

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and charity tin on the table.

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He seems to consider stealing them,

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then changes his mind and returns to the van.

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It's like he has, as people say, an angel on one shoulder

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and a devil on the other, but which will he listen to?

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He's thinking long and hard there about the honesty box.

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Just checking his conscience, "Should I or shouldn't I?"

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It looks like the devil's won the debate.

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He covers his hand with his sleeve to avoid leaving fingerprints

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and nabs the cash customers have left in the honesty box.

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I was lost for words, and I'm not normally lost for words,

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and I couldn't believe what he'd done.

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He looks straight at the camera, but doesn't clock it.

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Obviously he hasn't got a clue about the CCTV.

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Even the chickens are keeping an eye on him.

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Now he's getting confident,

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he thinks he can steal the eggs with his right hand

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and the charity tin with his left, but it's chained to the table.

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Unbelievably, he tries to kick it off

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and has a second thought about it

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and goes and puts the eggs which he's stolen into his car,

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so he's obviously made a decision now what he's going to do.

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And this uncharitable man isn't giving up.

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And then, what he does next is just, it's just incredible,

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he went back over to the charity box and snapped it,

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all within about three minutes,

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and I just couldn't believe what this person had done.

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David realises the crime took place when he was with his mother-in-law

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in hospital as she was undergoing chemotherapy.

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I was absolutely gutted, I really...

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I was angry, I was, erm...

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I just didn't know what to think.

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But this thief's about to find out that stealing from

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a former copper is not a good move.

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David posts his footage on the internet with an appeal

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for information about the thief.

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When I put it on social media,

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the response from everybody was absolutely fantastic.

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There was people from the area where he was from,

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they were acting... Total, total disgust.

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The theft strikes a chord with the general public.

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When I checked, it was over 43,000 hits.

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It had gone absolutely viral.

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Dozens of people identify the man

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and some extraordinary things start to happen.

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David receives an unexpected phone call

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from a friend of the thief,

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asking him to remove the incriminating footage from the internet.

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I was very surprised that this had happened, because...

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I think it was just cos he was got bang to rights

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and the CCTV was so good.

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And the next day, David gets a surprise visit from someone

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he believes to be a friend or relative of the thief.

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Somebody turned up here in a car and put £100 through the letterbox.

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What they'd done, apparently, they had dropped off the person

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who'd been here and stolen the money at the police station,

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which isn't too far away, dropped the money off and then

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they'd gone back round to see them at the police station.

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An anonymous note posted with the £100 said £70 of it

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was to replace the stolen money

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and £30 was an extra donation to the charity.

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They wanted to do the best that they could,

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and I suppose that's the best they could do in the circumstances.

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In court, the man received a 12-month conditional discharge

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and was ordered to pay costs and charges.

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The way the case was solved restored David's faith in human nature.

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I'm really, really pleased with the public response,

0:19:250:19:27

I think the public, fantastic, all credit to them.

0:19:270:19:30

They don't want to see people stealing things like this,

0:19:300:19:33

so, you know, people are good, people are good, you know.

0:19:330:19:38

Social media is increasingly being used to help solve crimes,

0:19:430:19:47

but how can victims of crime use the internet to best effect?

0:19:470:19:51

My advice would be contact the police officer,

0:19:520:19:55

show them the evidence that you have and explain to them what

0:19:550:19:58

you would like to do, because it may well be that in fact

0:19:580:20:00

the police can do that on your behalf.

0:20:000:20:02

We feel it's really important that victims work with us

0:20:020:20:06

before they think about putting them on social media.

0:20:060:20:09

One of the main reasons for that is it might impact on

0:20:090:20:13

the ongoing investigation and stop us bringing offenders to justice.

0:20:130:20:17

It could be that you alert the criminal as to what you know

0:20:170:20:20

and the fact that police are looking for them and they could get rid of

0:20:200:20:23

the property that they've stolen, or change their appearance in some way.

0:20:230:20:27

It's really important that if you think you've got CCTV footage

0:20:270:20:30

of an offender committing a crime, you share it with the police.

0:20:300:20:34

Amongst Yorkshire folk, there's a firm belief that their county's

0:20:440:20:48

fish and chips are the best in the world...

0:20:480:20:50

..which is why 14 years ago Jo's uncle John decided to open

0:20:530:20:57

his fish and chip restaurant in York.

0:20:570:21:00

It just took off from there, it was massive.

0:21:000:21:03

We've always been a close family, and I got

0:21:030:21:05

a phone call off John asking me if I wanted to come and be manager,

0:21:050:21:08

so I handed my notice in, been here ever since.

0:21:080:21:11

Nearly half the 30-strong staff, including Jo's partner Matty,

0:21:120:21:16

are family members.

0:21:160:21:19

80% of their customers are loyal regulars.

0:21:190:21:22

It is all about quality. John never skimps on anything.

0:21:220:21:26

The family doesn't skimp on security measures, either.

0:21:270:21:31

There are 12 CCTV cameras and silent alarms which are linked to a local

0:21:320:21:37

security company where operators are alerted if there's an intruder.

0:21:370:21:41

The monitoring station can watch every camera, so as soon as

0:21:410:21:45

the cameras are activated, they'll see 12 big screens of exactly what's

0:21:450:21:49

happening, they'll know who's in what room and whereabouts they are.

0:21:490:21:52

Jo and Matty live nearby,

0:21:520:21:54

and they receive a call if an alarm is triggered,

0:21:540:21:57

which does sometimes happen if trespassers wander onto the site.

0:21:570:22:01

It's always like panic, really, like there's someone,

0:22:010:22:03

yeah, summat not good.

0:22:030:22:05

But one autumn night, the family gets an alert which turns out to be

0:22:060:22:10

far more dangerous than anything they've experienced before.

0:22:100:22:14

It's four o'clock on a Tuesday morning in November

0:22:190:22:21

and the fish and chip restaurant's CCTV cameras

0:22:210:22:24

are about to earn their keep.

0:22:240:22:26

An outside light is triggered at the back of the restaurant

0:22:280:22:31

by three men in hoodies.

0:22:310:22:34

They cut the building's phone lines, believing it will stop

0:22:350:22:38

the alarm alerting the police, but the system has another way

0:22:380:22:42

of contacting the security company,

0:22:420:22:44

and their operator calls Jo and Matty.

0:22:440:22:46

As soon as they're phoning at ten to four in the morning,

0:22:460:22:49

you know there's a problem.

0:22:490:22:50

It was the alarm company saying there's three lads round the back.

0:22:500:22:54

We thought it was just some young lads,

0:22:540:22:57

so I just jumped in the car and came down as quick as I could.

0:22:570:23:00

It just sort of went, I was on the phone to the alarm company,

0:23:000:23:04

I was on the phone to the police at the same time,

0:23:040:23:06

I was telling my kids to get dressed.

0:23:060:23:08

One of the intruders uses a spade to break a window.

0:23:080:23:12

At home, Jo gets continuous updates from the security company.

0:23:150:23:19

I was trying to tell the police what he was telling me,

0:23:190:23:21

so they knew what to expect when they got here.

0:23:210:23:23

An intruder climbs through the window.

0:23:230:23:26

In the darkness, he throws a computer to the floor

0:23:280:23:30

and stamps on it, thinking it controls the CCTV.

0:23:300:23:33

He then turns the light on.

0:23:360:23:38

The computer's badly damaged,

0:23:380:23:40

but live pictures are still being fed to the security company.

0:23:400:23:44

Another burglar joins him

0:23:440:23:46

and they start rifling drawers for money.

0:23:460:23:48

But Jo always locks any cash in the safe before going home at night.

0:23:500:23:54

I don't know what they thought they were going to get,

0:23:540:23:56

they were never going to get into the safe. I mean,

0:23:560:23:59

it's a combination safe that's built into the floor,

0:23:590:24:01

it was impossible.

0:24:010:24:02

One man heads through to the takeaway area

0:24:040:24:06

to see if he can access the tills.

0:24:060:24:08

He tries levering the cash drawer open with a sharp kitchen knife...

0:24:100:24:14

and then resorts to brute force.

0:24:150:24:18

There's nothing left in the tills on a night,

0:24:180:24:20

all the float and everything's taken out of there.

0:24:200:24:23

The man in the office keeps trying and failing to open the safe.

0:24:230:24:27

He takes his frustration out on the computer.

0:24:270:24:30

The computer's on the floor and they were jumping on it.

0:24:300:24:33

They went through all the drawers, they found some keys

0:24:330:24:36

in a drawer and they must've thought they were for the safe.

0:24:360:24:39

He goes through to his accomplice by the tills.

0:24:390:24:42

A third burglar climbs in and rushes to the others.

0:24:420:24:45

Then, outside, Matty arrives in his car

0:24:470:24:50

and starts looking for intruders.

0:24:500:24:52

I saw a car parked in the corner of the car park.

0:24:520:24:56

I thought, it must have been summat to do with...them being here.

0:24:560:25:00

As Matty turns the car round,

0:25:000:25:02

his headlights sweep inside the restaurant.

0:25:020:25:05

It spooks the burglars and they run.

0:25:050:25:08

I go round the back to see...if there was anyone else here

0:25:130:25:17

and saw somebody jumping over the fence.

0:25:170:25:20

Meanwhile, Jo's driving to the restaurant

0:25:220:25:24

with her two children in the car.

0:25:240:25:26

She couldn't stay at home any longer.

0:25:260:25:29

It's a family business, I felt like they were taking from me,

0:25:290:25:31

that's why I reacted like I did and I thought, the police will be here,

0:25:310:25:35

so then, you feel some sort of safety.

0:25:350:25:38

But the police haven't arrived yet,

0:25:380:25:40

and Matty doesn't know where the burglars are.

0:25:400:25:43

He reverses up to tell Jo about the danger.

0:25:430:25:46

Jo pulled in and I told her that they were still here,

0:25:460:25:48

so I just told her to... to get herself out of here.

0:25:480:25:51

It was really scary.

0:25:510:25:53

It was not knowing where they were, for me.

0:25:530:25:56

There was Matty in big danger, but there was another three of us

0:25:560:25:59

that I was going to put in danger, so I had to go.

0:25:590:26:02

Jo drives off.

0:26:020:26:04

A few minutes later, the police arrive.

0:26:040:26:07

It was a relief, yeah, when, er, the police turned up.

0:26:070:26:10

Jo takes the children to her parents nearby,

0:26:120:26:14

then she returns to find the police searching the building

0:26:140:26:18

and some land behind the restaurant.

0:26:180:26:20

The police helicopter came, police dogs came,

0:26:200:26:23

it was pitch-black dark going through Strensall Common.

0:26:230:26:26

The burglars managed to get away from the site,

0:26:260:26:28

but their freedom is short-lived.

0:26:280:26:31

I sort of knew they'd get caught, they left too much here,

0:26:310:26:34

there was blood on the till,

0:26:340:26:36

they found things outside that they'd left.

0:26:360:26:39

I know they'd burgled somewhere before here,

0:26:390:26:41

because we heard it on the police radios.

0:26:410:26:44

I always thought the police already sort of knew who they were.

0:26:440:26:47

The police DO know who they are,

0:26:470:26:50

and what they told Matty and Jo comes as a great shock.

0:26:500:26:54

They realise they may have been in greater danger than they thought,

0:26:540:26:58

because the burglars were part of a five-man gang

0:26:580:27:00

which had used weapons to terrorise victims.

0:27:000:27:04

We didn't know how dangerous these people were,

0:27:040:27:06

we didn't know that they'd been attacking houses

0:27:060:27:08

with meat cleavers and weapons.

0:27:080:27:10

We just thought we were walking into a load of kids round the back.

0:27:100:27:13

The quality of Matty and Jo's camera footage helped to catch the gang.

0:27:130:27:17

In court, the five men were sentenced

0:27:190:27:21

to a combined total of more than 47 years in prison.

0:27:210:27:25

Looking back, Jo now thinks they should've waited for the police

0:27:290:27:32

before going to the restaurant that night.

0:27:320:27:35

We didn't know these people were dangerous and it wasn't till

0:27:350:27:38

the police told us who they were, and it was in the paper,

0:27:380:27:41

and you'd read the stories, what they'd done to other people...

0:27:410:27:45

that it was really scary.

0:27:450:27:47

It was a very dangerous situation that luckily ended well.

0:27:470:27:51

And for the family's fish and chip business,

0:27:530:27:55

it was back to work that same morning.

0:27:550:27:58

My main thing was, we need to be open for half-eleven,

0:27:580:28:00

we have 80% regular customers that want everything as normal.

0:28:000:28:04

Sort of shut the door to the office and opened as usual.

0:28:040:28:07

That's all for today.

0:28:120:28:14

Join us next time to see some other villains, who've been caught...

0:28:140:28:17

red-handed.

0:28:170:28:18

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