Episode 1 Street Patrol UK

Our lives are blighted by antisocial behaviour,

whether it's nuisance neighbours,

graffiti on the streets or too much booze.

Come in, enjoy yourself, have a drink, but don't be a twit all night.

It's all right, darling.

This is the story of police officers, council wardens

and local volunteers, whose job it is to keep it off our streets.

It's the person who's having to live next door to it and having to put up with this.

It's just not acceptable.

Welcome to Street Patrol UK.

Coming up on today's programme:

Hertfordshire Police raid a suspected drug dealer's flat.

Police officers! Police!

But they are faced with some very angry opposition.

Secure your dog!

Council workers in Basildon

take the strongest action against antisocial tenants.

The eviction will be taking place at 10:00am,

so the property will no longer be theirs.

And late night revellers pay the price of being caught short on camera.

It stinks. It makes my stomach churn over.

We are all too aware that drugs are for sale on our streets

but imagine if drug deals were taking place in our public parks

in full view of families and children.

That's exactly what happened in our next story

and even the police were shocked.

East Hertfordshire's Operation Scorpion is busy preparing

to clamp down hard on drugs.

Detective Sergeant Jason Rusbridge believes this sort of antisocial

behaviour also leads to knock-on crime, bringing the whole area down.

Thefts and drugs. The two tend to link in hand-in-hand.

What we tend to see is that when we get a problem with drug dealers

in locations around the town, we see a rise in shoplifting, robbery.

They will steal and take those to a handler

and they will get their cash to fund and buy their drugs.

And the police's aim is to break this criminal food chain.

A cycle of crime where one offence leads to the next.

Today, they are preparing for a raid on a flat they believe

is being used by suspected dealers to store their drugs.

There are one, possibly two males, coming down from London

with a large quantity of Class A drugs

and using a property within Bishop's Stortford town to deal from.

DS Rusbridge and the team want to try

and catch a drug deal as it happens and they have a local

woman in mind who they think could be due to meet one of the men today.

She will go out in the morning, shoplifting to be able

to gather the money to buy the drugs.

She will then go to this separate address where these lads

from London are, buy the drugs in bulk and store them at her address.

If they catch the couple mid-deal, they will follow the arrests by

raiding the suspected dealer's flat before any evidence is thrown away.

They have to be prepared for anything.

We're just disguising our big red key so that if we have to go to the

addresses, we don't get spotted on route taking this in

because it's a bit obvious.

And the team have heard that the flat is never left unguarded.

There is a dog at the address.

We don't believe there is any real associated risk around it.

However, if you are going to be banging through somebody's door,

that may shock and scare a dog,

so you need to be prepared that it might come for you.

This unit carry out an average of 220 raids like this a year.

They are a proactive team,

seeking out intelligence which the undercover officers act on.

Our role this morning is to basically drive around

and keep an eye out for these potential runners or dealers.

Jason is on foot.

He will report back to us if he sees anything and there are other colleagues spotted up.

In constant radio contact with the rest of the team, PC Phil Rosier

gets his instructions to wait in the car by the park entrance.

Right, what we have is one confirmed deal already this morning.

We are anticipating another one, so what we're going to do is once

the chap has carried out a deal, we are going to move in and detain him.

He is an unknown quantity to us so this chap may run or fight.

And as PC Rosier gets into position,

the team on foot think they have spotted their second suspect.

One of the units has got a possible sighting of the female

we have been looking for in relation to the shopliftings.

So we have got to be particularly careful because obviously what we would like to do is catch

her in the act of either receiving or dealing drugs.

They've spotted their suspected dealer

and they are ready to move in.

Juliet five, do you want me on the bridge now?

DSS.

He's making a runner.

Suddenly, the suspect makes a run for it.

Get on the floor! Police!

Get on the floor! Get on the floor!

If you struggle, I will spray you. Do you understand?

I can't breathe! I can't breathe!

Right. Calm down. Stop struggling. Hands behind your back.

Right, bend his other hand up there.

We're going to keep you on the floor for the moment,

while we conduct a search.

-What is your name, please?

-Damian.

-Damian.

My name's Detective Sergeant Rusbridge from Operation Scorpion

from Herts Police.

You understand you are under arrest in relation

to suspicion of being involved in drug supply offences.

And just as the first suspect is being arrested, DS Rusbridge spots the second.

There is our second subject.

Juliet one, Juliet nine.

While DS Rusbridge stays with the suspected dealer,

the female officers move in to arrest the woman they believe

was in the act of buying the drugs.

And back in the park, PC Rosier has searched the suspected dealer

and made an interesting find.

I've just pulled these out of his pocket.

Once we get back to a more suitable environment,

we'll open them up and have a look inside.

The way they are prepped and wrapped like that, I would suggest that was either heroin or crack cocaine.

-Have you got anything else on you?

-No.

-Because we will find it.

-No, I ain't got nothing.

-You've got nothing else on you? Right.

You have already tried to punch me once.

-If I roll you over, you are not going to try it again, are you?

-No.

-Right.

-Any injuries?

-No.

-Have you got any injuries, mate?

-No, I'm all right.

-Good man.

And as the man is taken to one waiting police car,

his suspected customer is being led to another.

So far, so good. We've got a positive result on the search.

When he gets to the police station he will be subject to a more thorough search.

Probably a full strip search.

So if he's concealing any more of these anywhere else...

With the suspects and evidence secured, DS Rusbridge is calling in

some extra backup from the firearms unit to help with the raid.

To have a hope of finding more evidence at the suspected

stash flat, the team have to move now.

They want to secure evidence to make sure the serious

charge of drug dealing will stand up in court.

We are going to go and execute the warrant now.

Obviously, it's time critical.

Whoever is in the flat is going to get a bit twitchy that he

hasn't returned, so time is of the essence.

Jason and his team move quickly to go after the main drug supply

but they get an aggressive welcome.

DOG BARKS

Police officers! Police officers!

Now, you'd think that a city that was nearly 2,000 years old

was built by the Romans, was the last town in England to fall to the Normans,

and a place that had thrived during the Industrial Revolution

would be lovingly cared for by its respectful citizens, wouldn't you?

Nope. Far from it, in fact.

The shocking truth is, the beautiful ancient city of Chester

has been threatened by an altogether more insidious foe.

Urine.

And it's destroyed the very fabric of this precious piece of our history.

I got caught urinating in the streets of Chester

because I needed to go and there was no place for me to go

and I didn't think about the consequences.

I was just on my way home and I needed the toilet,

and then I went against the wall.

A police officer came around the corner, stops me

and then says the offence.

Now, I know what you're thinking. Why does this affect Chester any more than any other town?

Well, Chester is unique in that the core of the city centre

is made up of a two-tiered shopping and residential area known as The Rows.

And The Rows are made up of 700-year-old covered timber

walkways which have no drainage

and quickly soak up everything that is sprayed on them.

Which means that after years of being drenched in wee, the poor

old wet wood finally gives up the fight and rots away.

Along with our heritage.

We have in this particular street a lot of bars

and a lack of public toilets.

People, when they come out and the fresh air hits them,

find the desire to relieve themselves and there is nowhere available.

So The Rows is dark and you can't be seen. It is out of the rain.

So it fits the bill very well.

A local shopkeeper fights a losing battle in her efforts

to create a welcoming atmosphere for potential customers.

Every morning when I come up, I don't know what to expect.

Normally, it's just urine. But it stinks.

It makes my stomach churn over.

I feel sorry for the customers, really.

I'm trying to make it as nice as I can buy putting incense sticks

and smelly things inside the shop,

but it doesn't get away from the whole stench as you come upstairs.

One of the people at the sharp end of this grossly

antisocial behaviour is The Rows caretaker, Tony Burton,

whose first call of the day is to make sure The Rows are clean

and fragrant for the thousands of people who use them every day.

He starts at 8:30am in the morning to try

and clear the walkways of the night's weeing before the shops open.

This shop here, it's not nice for these people

when customers are walking in.

If I haven't got round here in time

and there is pee in the doorway or pee along here stained, these

people here have got customers going in through the shops and that.

It's an uphill struggle for Tony as this is a favourite spot for people fouling.

You clean somewhere, walk past the shop doorway,

walk back an hour later and there is all urine in there.

An hour before, there was nothing.

So obviously within an hour somebody has urinated in the doorway.

Over the past three years, the number of people being caught short in nooks

and crannies across the city has reached epidemic proportions.

With visitor numbers reaching eight million a year

and Chester race-goers adding their own liquid stamp to the

antique wood, you may laugh but just imagine the damage that over 1,000

litres of wee seeping through those ancient timber frames can cause.

And don't get me started on the smell. See? Not so funny now.

There is always wee there in that corner.

We get people standing in the corner going to the toilet. It's just a mess.

But Chester is fighting back.

A joint police and council crackdown has seen over 250 people

prosecuted for urinating in public.

It was causing issues for businesses where urine was leaking

through the doors, particularly businesses on The Rows.

It was actually leaking through their ceilings as well, so not very nice at all.

The council came up with a crafty plan.

Offenders are now given the chance to escape prosecution by making

them face up to the consequences of their antisocial behaviour.

They still pay their £75 fine

and then have to take a walk of shame through the city centre

to hear and see the damage being done to the ancient timbers.

If you look at the wood here, you see how black it is.

Do you see all the blackness?

That is all from urine, from the acid from urine that actually seeps in.

Enforcement Officer Gaynor Roberts takes groups of culprits

caught on camera on a wee walkabout to make them

face some hard truths about their stinking behaviour.

If you think about how old this is, and the heritage of Chester

and all of this, and you know, trying to protect it.

This is one of the worst areas, in the cross here on The Rows.

Summer days at this time of the morning,

it's a very powerful smell of urine here.

Part of the offenders' course requires some

re-education in the classroom.

What we want to happen after today is for you to see this,

see what happens, go away, explain to your friends what the

problems are and why not to be doing it.

Gaynor takes no prisoners as the shame-faced offenders are made

to listen to a tale of woe - or should that be wee -

from a local shop worker.

I'd say this is fairly typical.

More often than not when I arrive at work, we are

met with this sort of thing. It is awful, really.

We have to put the shutters up and it just

drips off the bottom of the shutters.

Before I can really start my proper job,

it is usually me that has to mop up and clear up the mess.

The course lasts about an hour and after almost literally having their noses

rubbed in their crime, what do the peeing perpetrators think now?

It's an eye-opener.

When you get your fine, you think £75, that's a lot for peeing in the street.

But when you do the course you can actually see where the money has to go.

Towards the cleaning products or paying people to clean up the streets.

That type of thing.

Of course I'll tell my friends about it.

I'll tell them to pull their flies up when they are out in the streets.

It's been beneficial to me, I think.

I definitely won't be urinating in the street,

simply because the effect I've seen that has on the environment

and the retail economy in Chester.

I don't want to be wrecking historic buildings by urinating on them.

It's not what I do usually. It's not what I do.

I've been out and about on a street patrol of my own to hear what

bothers you about Britain today.

-What's your name?

-Sharon.

-Nice to meet you, Sharon.

-What drives you mad about antisocial behaviour?

-Spit.

-That's number one.

-It's another thing that's all over the streets.

-It's what people hate the most!

I've told somebody off about that.

They were spitting outside my house and I got a bucket with disinfectant in it and took it out to him.

By the time I got out there with the bucket he had disappeared.

He was scared of me for some reason.

Leslie, tell me what really bothers you about antisocial behaviour.

Noisy neighbours. I live opposite the pub.

We have all been out on late nights and had a good time

but you should be considerate to neighbours.

Do you ever find living opposite the pub, that people might be

using your garden as a toilet or anything like that?

Yes, you're right. Down on the side of the street, they urinate and throw rubbish.

Just not really taking care of the streets, really.

Why do you think people like yourself, why do you think we put up with it?

I'm not sure. It's too much hassle. It's someone else's problem.

I think that's what most people think, if I'm honest.

That's probably what I think. Someone else can deal with that.

Is there anything that you'd witness now that would make you so annoyed

-that you would feel compelled to say something?

-Drinking in public places.

-I think that causes a lot of problems.

-Why is that number one?

Because there is a lot of it going on.

Not just in Crawley but all over the country.

I just think it leads to trouble because they get tanked up

and then they want to fight everybody.

-I agree with you 100%.

-Nice to have met you.

-It's lovely to have met you as well. Cheerio, my lovely. Bye, bye.

-Thank you.

In Basildon, Essex, community warden Wendy Harvey has come to

check up on local resident Phil Coutts, who's been suffering

from the antisocial behaviour of his next-door neighbours for six years.

-Hello. Come in.

-Can I come in?

-Yes.

-Lovely. Thank you, Phil.

I've really come today just to see how you're doing and how things are.

You've still got the same problem that we've got next door,

with the noise and drugs.

It's still going on.

The antisocial team and the police are all doing their bit

and I fill in my sheets, which I do weekly.

I normally send them off and then they send them back.

Phil has been keeping a log of all the disturbances to help

build a case against his neighbours.

Just to reassure you, I am here at least twice a week.

I have witnessed a few things myself,

which is always really helpful.

You might think sometimes we have left you alone

but I can just say there is still a lot of work going on

and we still hope to get a very good result with this.

-Unfortunately, it does not happen overnight.

-That's right.

-As I said, it has been going on for six years now.

-I know.

It does grind you down after a while.

I know everyone is doing their bit and trying to help

but it does get you down.

If you get to that situation where you feel that you're a bit

desperate or at the end of your tether,

please phone the office and I'll come out and visit you.

-It's really important that we keep you going as well. So, lovely. All right?

-Thank you.

I'll love you and leave you now. You are probably going to have your evening meal.

-I was just going to get it on, yes. Thank you very much.

-Take care, Phil.

-Don't forget where we are.

-Thank you.

-Thanks very much. Bye.

Phil and his family really like their home.

They've lived here for over 15 years.

The house next door has multiple tenants who have changed over

the years, but the antisocial behaviour has stayed the same.

When it first started, this is six years ago, you had all-night parties.

This had been going on two days. Me and my wife were up at 4:30am.

We were at work all day, we came home and there was music

and banging on the walls, smashing.

They were drunk. Fighting.

We had the smell of drugs coming in the house.

And it's been like that continuously now for six years.

It's been the same problem, different people, same problem with noise.

And just making life uncomfortable.

When you get home from work, you want to rest and relax and you just can't do it.

You are on tenterhooks all the time about what's going on.

Sometimes it feels as if they are going to come through the wall.

It's been hell, really.

I wouldn't want to put up with that for six minutes,

let alone six years.

Even with the council support, the effects of this long-term

loutish behaviour have taken their toll.

It's made my wife ill over the six years because my wife

suffers from asthma and that, and of course the stress was making her ill.

Which was making me upset because I'm thinking,

why should we have to put up with that?

We couldn't even sell the house because of what's going on next door.

You have to tell the people the problem you've got.

MUFFLED SHOUTING

So we couldn't even get away from it.

But at least they weren't alone.

At one stage, I think I had the police, the environmental

and the antisocial team all sitting in here, listening to what was going on next door.

I was just glad they did witness it

because at some stages when you are filling in the paperwork

you wonder if they actually believe what you're actually writing down is going on.

As I said, it does really grind you down after a while.

And that's where community warden Wendy stepped in.

She's been really good.

She's kept me informed of what's been going on

and it has been a help because sometimes before the wardens,

when you just talked to people at the end of the phone, at least

you know you can put a face to people that are trying to help you.

You go in there, you see somebody is quite stressed

and is feeling a bit better by the time you leave

so it's really important that we continue to support him

while we deal with this long-term situation.

But even with all the support he's getting, it's still a tough

time for Phil and his family. But that could be about to change.

I try not to lose my temper.

Filling in sheets every day, talking to the police,

environmental health and the antisocial team.

Now, it seems as if we are getting somewhere.

For operational reasons, I can't elaborate on what we're doing

but there is plenty of work going on. Multi-agency.

So we're talking about the police, the council

and different departments within the council as well.

So we are looking to get a happy conclusion.

For Phil, his wish is very simple.

I just want to get back to normal family life without having to put up with that.

But will his wish ever come true?

The banging started last night and went on nearly all day yesterday

but apart from them two days, it's been nice.

Antisocial behaviour is about a lack of human decency

and disrespect for people around you.

If someone's way of life is making yours a misery,

that is about as antisocial as it gets.

But lucky enough for you and me,

there are plenty of people out there that we can turn to.

And this series is their chance to shine.

We're on the front line with the highly skilled teams of council workers, police officers

and local volunteers who are committed to

keeping our streets safe and clean

and taking on our antisocial battles on a daily basis to make sure

that our lives are not blighted by other people's bad behaviour.

This is Street Patrol UK.

Back in Bishop's Stortford in Hertfordshire, the police

are on a mission to crack down on antisocial drug dealing and the

crimes linked to it that can destroy a whole area if left unchecked.

They are on their way to raid a flat.

It is used by a drug dealer who they arrested earlier.

As well as having to potentially ram the door, the team have heard

that the property is guarded by a dog

who is likely to be very hostile.

In extreme circumstances, officers are trained to spray aggressive animals with

a fire extinguisher to temporarily shock them into submission.

DOG BARKS

Police officers! Police!

Secure your dog!

-No-one else in here.

-Shut the dog in the room.

I saw him standing in the hallway, deployed the fire extinguisher,

which is CO2,

which deprives him of oxygen, which makes it quite horrible for him.

-That is horrible.

-A successful entry regarding a warrant.

We've got an angry dog here. Is there a dog handler on duty, please?

Good boy. Good boy. Come on.

We need to get into the other room quite quickly, secure this dog.

Make sure, one, that there is nobody in there arming themselves,

and secondly that we're not losing evidence or drugs as a result.

If you are in the lounge, can you secure your dog please?

Have you got the fire extinguisher ready?

The kitchen is clear.

Come on then. What's this?

There is no-one in the lounge and the team need to get in to harness the dog as quickly as they can.

DOG BARKS

Be a good boy. Come on then.

Good boy. What's this?

The collar is on.

Now, the police can rest a little easier as they begin their search.

Although using a fire extinguisher might seem harsh,

the officers are keen not to harm the animal.

We've opened the window to ease ventilation.

He's got his water bowl just for his welfare and make sure he's OK.

With the dog secured a little more,

the officers are able to carry on their search.

And it's not long before they discover an interesting haul.

I've just found a quantity of those little orange bags that we

found on the gentleman we arrested earlier.

That's not all of them. There are more in that bag there.

PC Phillips makes sure the evidence is logged and puts it away in labelled bags.

Some of them are orange coloured. The same kind he had when he was stopped.

There are ways of forensically testing them to tell

if they've got the same composition and they're from the same batch.

There are 66 wraps in total in there.

I suspect it's probably crack and heroin.

They normally distinguish the difference in what's inside them

by wrapping them in different colours.

And it's not the only evidence of drug dealing at the property.

If you have a look at the scales, I don't know if you can see,

but there is residue of like a crystallised substance on there,

which is more than likely where they've been preparing crack.

So all the evidence is beginning to stack up

to help the police prove that the property is indeed a dealer's then.

There is a selection of huge crack pipes, used needles,

just further evidence really that there is a lot of drug usage

going on at the address. Not very pleasant.

Aside from the drug paraphernalia, the police also discover train tickets from London,

where they suspect the dealer is travelling from.

Hertfordshire doesn't have a big drugs problem so it's easy business for them.

There's not a lot of competition.

Rather than our drug users go to them, they can come here,

set up a base perfectly like this and make all the money they need to.

Although the drugs and the train tickets are a great find,

the officers need evidence to prove that their suspected dealer

actually operated out of this flat.

As a result of searching in this room I have found this holdall

and inside the holdall I found quite a lot of paperwork.

There is actually a passport there as well.

You can see.

I'd say that is the gentleman we arrested earlier.

It is obviously a lot younger photograph of him.

But that then attributing to this property. He's got drugs on him. We've got drugs here.

Obviously, we have to ask him questions in custody about that.

It's the find they needed.

The police can now safely link the suspected dealer with the drugs and the drugs with the flat.

If they are able to charge the man,

the supply of drugs should stop and they will hope to see

a corresponding dip in local burglary and shoplifting.

Local drug users don't have any income or earnings

so they will go out and commit crime, which has a knock-on effect for us.

That is exactly what we are trying to prevent.

And as the dog is escorted to safety,

the police head back to the station to analyse their evidence.

Councils and housing associations will do their utmost to look after their tenants.

Even those who are antisocial will be offered support.

But there does come a time when enough is enough

and they have no choice but to take the strongest action.

Back in Basildon, neighbourhood nuisance officer Catherine Monaghan

is on her way to oversee one of the trickiest jobs she's ever had to do.

To evict a family from their home.

The eviction will be taking place at 10 o'clock so the property will no longer be theirs.

We will be meeting the police and the bailiff there as we're not too

sure if the tenants are actually going to be at the property or not.

But as of 10 o'clock, the bailiff will take the property back and it will be ours.

Evicting tenants, particularly a family,

is the last resort for any council.

They will do everything they can to work with tenants to solve

problems but sometimes, as in the case today,

the council has exhausted all other options and the family has to go.

The council has substantial rent arrears on the property

and there have been many reports of bad behaviour.

Obviously, they have been identified as causing antisocial behaviour

so when they are evicted they will also be given banning notices to stop them from coming in the block.

Today's eviction should come as no surprise to the tenants.

They are aware that they are being evicted.

They may refuse to move from the property but that is why we have brought the police.

If they do fail to remove themselves from the property, then the police will ask them to leave.

While waiting for the bailiff to arrive, Catherine's colleague, Sheryl,

goes up to the flat to see if the tenants have finished their packing.

National TV.

Despite being given several months' notice, it seems the tenant still

needs more time to arrange transport for the family's belongings.

But for Sheryl, it is not a bad start

to a potentially volatile situation.

Yes, that was reasonably peaceful.

Bang on time, Catherine arrives with the bailiff to find out just

what's waiting for them behind that locked front door.

But there is still one thing missing.

-Have we got a key or anything?

-We're waiting for a locksmith.

Right, OK. No worries.

While they are waiting, Sheryl checks to see

if the tenant's dog is still inside.

No, he must have taken him.

The dog is not there and an empty flat obviously makes life easier for the council.

Not least because they don't have the cost of removing and storing the tenant's belongings.

But will the flat be as clutter-free as the team hopes?

Hello?

There's loads of stuff in here.

-Literally loads.

-Oh, my God!

We have entered the property and it appears that the tenants have left quite a lot of their stuff.

What we are going to do is try and contact them to remove it.

I'll just go and see if I can ring. It is absolutely full in there.

We've got a hell of a lot of stuff in here that needs to be gone.

Thanks, Sue. Bye.

There are a lot of child belongings. There doesn't appear to be a lot of adult stuff.

We will store those for 28 days and then the tenant has

got 28 days to either come and collect them or we get rid of them.

Sheryl, have the police gone?

Can I just borrow one of you a sec? It doesn't matter who.

Just to come and check these kitchen cupboards.

What's that on that bit of card?

Chocolate box? I don't know a lot about drugs.

It looks like the tenants left behind something a lot harder

than children's soft toys.

No. I think that's what they put in their crack pipes.

It goes in. It's like a filter, I think.

What is here is something that would be put into a crack pipe

to be used for the smoking of drugs.

This would be part of...

It's almost like a filter they put in the top of the pipe.

The removal company arrives to work out

how much clutter needs to be cleared.

They have moved out quite a bit this morning, yes.

Yes, there's not that much left in the bedroom.

What will happen is we will place a sitex door on it

and the team will come in and clear the property.

They will make it ready for the next tenant.

Then we will be able to re-let it to possibly a family as it's a two-bedroom property.

While the team continues to assess the state of the empty flat,

Catherine goes and talks to the neighbours.

And she's very firm about the position of the evicted tenant.

You can't let him in here. You can't let him stay here.

-You know that, don't you?

-I'm not letting him stay here, no way.

-Is he actually banned now?

-He will be once I've given him this letter. He's banned as of today.

Nobody is coming to stay at my flat, 110%.

-You are welcome to come and have a look at any time.

-No, that's fine. We just thought we'd let you know.

One friend has offered to get some transport within the hour

to help remove the remaining possessions.

The eviction has already taken place but unfortunately it will have to be stored.

So your belongings will be placed in storage and if you want to come

and get in touch with us we can arrange for him to collect them.

The letter I've given to the police is a banning notice,

banning the tenants from returning to Brooke House.

They have been identified as causing antisocial behaviour

so they are not allowed in the block as of today.

The police have gone to hand deliver it to him as he is not allowed back in the block.

When the flat is cleared, a heavy metal door is placed over

the front door to stop other people from using the property.

It's a relief for the tenants and obviously there will be no further

antisocial behaviour from the property and a new tenant will be moving in there.

Even on a difficult day, Catherine still gets a buzz from her job.

You can get personal satisfaction if you deal with a case of antisocial behaviour

and you resolve it, as you are making people's lives more peaceful

and stopping the problems they are having.

Let's get back to what bothers you in Britain today.

-Hello. What is your name?

-My name is Jayshree.

-Crikey! Nice name.

-Thank you.

Can I ask you about what sort of antisocial behaviour winds you up the most?

I travel by bus, actually, and most of the things that really annoy me on

the bus is people talking loudly and sometimes using swear words and stuff

like that when there are children and family travelling on the bus.

You can't really say anything.

You just have to stay quiet and that is really annoying.

-And does it happen quite a bit?

-A lot.

What antisocial behaviours really wind you up?

I suppose one thing I notice these days a little bit

is rubbish lying around.

These days, we have to put out bin bags rather than dustbins and

the foxes and the seagulls get them and it can make a bit of a mess.

You say you are from the country but there are a lot of people now fly-tipping in the country.

-Have you seen that?

-Very much so.

Around about where my office is, there are some lanes there

and very often we find fridges and washing machines and things because

people don't want to pay the fees to dump them at the council tip.

I do feel we lack in cycle lanes, especially mothers with pushchairs.

Sometimes they are coming at you and not watching. You have to swerve around.

You are the second person who has said that to me in the last five minutes.

-I am surprised I'm only the second person.

-I've only spoke to two people!

-OK!

It is obviously something that bothers a lot of people around here.

Definitely. People should be encouraged to use cycles more.

Cut down on pollution, better exercise.

But what about us mothers who have to swivel around?

-It's not always convenient with pushchairs.

-Thanks for your time. Goodbye.

-Thank you very much.

Up the road in Basildon, it looks like Phil Coutts' wish

for a life without badly behaved neighbours might have come true.

There was a police raid there a couple of weeks ago.

The police had a positive result there

and all our paperwork at the moment is currently with our legal section.

We are looking to take some action with a more permanent outcome

with this particular property.

We will see if anything else has happened since the raid.

Wendy is on her way to see Phil and find out what effect the raid

has had on the family's day-to-day living.

-Hello, Phil. How are you?

-I'm all right, thank you.

-Nice to see you.

-Nice to see you. How has it been since the raid?

It's been a couple of weeks now, hasn't it?

On the Sunday, we had the smell of weed

because they had barbecues outside.

But since then there has been no smell of weed.

The banging started last night, which went on nearly all day yesterday.

But apart from those two days, it's been nice.

This for us, what it does is it shows that

although a positive result from the police has sorted the problem out short-term, it's going to creep back

and that is why we need to do something more permanent with it.

The message will go out to other landlords of multiple

occupancy properties - if you don't deal with this, we will.

Bear with us. The legal side does take time, much to everybody's frustration.

But we have to make sure it's absolutely rock.

We've waited this long so a little bit longer isn't going to hurt.

-We are much closer this time.

-Good.

-Right?

If we don't hear from you, I'll come and see you in a few weeks' time just to make sure you're OK.

-You might have something else for me.

-OK.

-Brilliant.

Thanks very much, Phil. Take care and I'll see you soon.

-Thank you very much.

-Bye-bye.

-Bye.

It might have taken six years to get all the pieces of this

particular antisocial puzzle in place,

but Wendy leaves Phil finally able to enjoy living in his own home.

It's great because I've been able to relax, laugh,

have fun with my boys, watching telly, chatting.

We've even had some people round because it was my birthday so we had friends round.

No shouting, no smell of weed.

It was nice. It was good.

The message to the landlord is, it stops.

This sort of behaviour in your property stops.

This is the sort of action we will take every time

if you don't deal with your tenants.

He'll get the message and I would suspect it will be much

less of a problem in the future once we have done this action.

It's nice to know there is someone out there looking on your behalf

and letting you know what's going on. Wendy has helped.

Everyone has done their little bit and helped me out and it's been great.

I believe in community and I want to see that all the nice people

and people that are out working and the people who

care about the community, they are the ones that own it

and not the people, not the minority who cause

disturbance from drugs, alcohol and don't care about anybody else.

I like to see that balance of power given back to the people that lived here for years.

Since we filmed with our antisocial saviours,

we've got some updates for you.

After his arrest, the drug dealer in Hertfordshire

was convicted of possession of a controlled drug with intent to supply

and received a two-year suspended sentence.

The suspected customer was later released without charge.

By us taking out the big-time dealers, it has a knock-on effect

because people are not staying around here to shoplift.

If they can't get the drugs,

then they don't need to commit crime to fund that habit.

Chester Council has taken further bold action to try

and stop people from weeing on the city's ancient timber walkways.

They've taken toilet training to a whole new level by installing

temporary weekend loos in the town centre

and so far, they have proved successful.

In the case of the raid on Phil Coutts' neighbours,

Essex Council is looking to take over the property from the private landlord

to ensure that Phil and his family can continue to live in peace.

Hopefully this time, the various people are telling me things are looking good.

It looks as if we might get a good result which I am really praying for.

Bliss! One can say.

That is your lot today. See you next time.

Subtitles by Red Bee Media Ltd