Episode 10 Street Patrol UK


Episode 10

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Our lives are blighted by antisocial behaviour,

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whether it's nuisance neighbours, graffiti or too much booze.

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Enjoy yourself, have a drink, but don't be a twit all night.

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This is the story of police officers, council wardens and local volunteers

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whose job it is to keep it off our streets.

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It's something people don't want to see and we're out to put a stop to.

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Welcome to Street Patrol UK.

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Coming up on today's programme:

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the wardens stamping out begging and littering on the busiest streets in the country.

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You just dropped your cigarette butt.

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There's litter bins there.

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The travellers tearing up a beautiful village.

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He came up, went onto the road, reversed back and spun his wheels.

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I got it all over my windows, my patio.

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I thought, "This is not funny any more, is it?"

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And the Scottish high street terrorised by out of control youths.

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Spitting in my face, punching me in my face. The police were called.

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There was pepper spray, batons and police had to phone for extra backup.

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Here in the heart of London, the streets are always buzzing,

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but the crowds can provide cover for people who are up to no good,

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whether that be petty crime or antisocial behaviour.

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Luckily, the wardens who patrol this area have got a secret weapon to allow them to see what's going on.

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Slap bang in the middle of the West End is a state-of-the-art CCTV control room

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providing a bird's eye view of what's happening on the streets.

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This means the council can keep an eye on anything from people dumping rubbish, to rough sleepers, beggars

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and illegal street traders. And they can co-ordinate the police response if things kick off.

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Westminster CCTV, good evening.

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Ryan has worked here for five years and is passionate about keeping London's streets safe for everyone.

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I was like everyone else. "Big Brother? What do they look at? Do they look at me?"

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When you come in here, you sort of get a different outlook of the CCTV system. It's not what you think.

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It's there for the public protection. We basically look for anything from begging to counter-terrorism.

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Anything that's happening that's not normal, that's what we target and focus in on.

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And when he spots something, Ryan can quickly make direct contact with the wardens on the ground.

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We're their eyes, basically, so if we see something, we just alert them,

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then they can attend quickly.

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-Hello. Klaudija speaking.

-Hello, it's Ryan.

-Hello, Ryan. How are you?

-I'm OK.

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-I lost you on camera. Whereabouts are you?

-We're literally at the top of the street,

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-junction with Shaftesbury Avenue.

-OK... Yeah, we can see you now.

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-Is there anywhere you would like us to go?

-If you want to take a walk around Leicester Square.

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OK, sure.

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Originally from Croatia, Klaudija has lived in the UK for 15 years.

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She became a street warden during the Olympics and liked it so much she's stayed ever since.

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I'm very passionate about what I do. I consider myself a public servant

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who is here to protect and serve the public. That's what drives me every single day.

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It's a busy Friday night and Klaudija and Ryan are in constant contact.

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Spotting and dealing with antisocial behaviour on the streets is a big part of their job.

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When she arrives in Leicester Square, Klaudija finds a man busking with an unusual trumpet.

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She's going to this guy now who is busking for money by blowing through that cone to make some noise,

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to get people to give him some money.

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Hello, sir. Westminster City Council...

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As soon as he saw her, he just got up and shot off. He doesn't want that.

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He's taken his cone with him as well.

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No one likes to have someone there behaving inappropriately. It doesn't give a good image.

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That's something we're trying to minimise as well.

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Leicester Square isn't just a major tourist attraction. It's also a magnet for undesirable characters.

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I have just seen a person sitting on the floor who appears to be begging

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by extending their empty coffee cup.

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So I'm going to go and speak to him and see why is he there and why is he doing it.

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Good evening, sir. City of Westminster. Yes.

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-Can I...? Can I ask what you are doing? Are you begging?

-No.

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I'm just sitting down.

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OK.

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Thank you, sir.

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He didn't want to engage in any conversation, which I understand. He seemed slightly embarrassed,

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which is also understandable, so I didn't take it any further.

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He's moved on. That's all we want.

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Begging is clearly antisocial, but other illegal activities cause big problems in the West End.

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Unlicensed sellers might seem harmless, but they're often involved in petty crime,

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-so the wardens keep a close eye on them.

-Hi, Klaudija. It's me again. Whereabouts are you now?

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We're standing outside the Odeon. Can you see us?

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Outside Odeon, yeah. If you go back towards Haagen Dazs, there's four flower sellers

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-gathered there.

-OK.

-They're actively persuading people to buy flowers.

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They're coming towards you, walking towards Cranbourn Street.

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Can you see? One with a blue top and a grey skirt.

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She just put the flowers behind her.

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Excuse me. Excuse me, please.

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Excuse me, please.

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You know I'm talking to you. Please open up your coat.

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Thank you. Can I ask what you're doing? Have you got a licence?

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Have you got a paper that says you can sell these here? No.

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Can I ask you, please, to move on and not to sell these?

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If I see you selling them again, I will take them away from you.

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She's been moved on from here. I've asked her if she possesses a licence to sell these in Westminster.

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She was claiming that she doesn't speak any English and that... she doesn't...

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Can I please ask you to move on from the area, please?

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Yes. There's obviously a group of them here tonight.

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I would be reluctant to take these away from them unless I would witness a sale.

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'They are a nuisance.'

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She's actively pestering people, you know,

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to purchase flowers, which they don't want to do. It's not only flowers.

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Sometimes they pickpocket people as well, in large crowds.

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We have seen that before as well. These people are out there to make money by any means necessary.

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Good evening, sir.

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-Is this hat placed here for people to place money in there, sir?

-No.

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It's not? Could you please kindly remove the hat so people can't place money in there?

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Yes. Thank you, sir. Thank you.

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Another problem sorted. Asking people to stop doing something is easy, though.

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Keeping offenders away from an area permanently is much more difficult.

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The same individual that we approached earlier who was moved on has seen us.

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He's just spotted us and he's moving quickly on again.

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He doesn't look very happy. It looks like that's his favourite spot, but we have to move on.

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It might be low-level stuff, but it's all antisocial and it bothers people.

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Klaudija, Ryan and the team will keep striving to make the streets of London safe for everyone.

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I feel that I'm making a difference behind the scenes. I'm still making a difference.

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I feel very passionate about doing that and playing my part in society to help this.

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It's fair to say there's one thing we all dread - selfish, noisy neighbours.

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So when newcomers move in and start disrupting an entire community, it's time for some group action.

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Which is what the residents of a picturesque West Midlands village decided to do

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when their peaceful lives were shattered by nightmare new neighbours

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who arrived one sunny spring weekend.

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LOUD BUZZING

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The intolerable noise was being caused by travellers

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who had recently bought the land, which is Green Belt.

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They were trying to develop it into a residential site and scrap yard.

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It was a massive shock to the local villagers.

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To find suddenly, one Bank Holiday Friday, that that amenity

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has literally been devastated and smashed by bulldozers, earth-moving vehicles,

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is hugely traumatic, not just for me, but for many hundreds of residents locally.

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Not only was the noise traumatic, but being Green Belt land, they did not have permission to develop it.

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Green Belt areas are protected as open spaces. Agricultural buildings can be built on them,

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but it's rare to be granted a change of use to build residential or commercial properties,

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but that didn't stop the travellers.

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Within about three hours, it became something that looked like a battlefield from the Somme.

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There were people standing by the fences, some crying, some angry.

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Some people were in disbelief.

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I shed a lot of tears in the beginning, I really did.

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Your whole world was turned upside down.

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There used to be an agricultural barn here, leading to a green field site. This area was covered in refuse

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and all sorts of debris. This area was used as an access point on to the main travellers' site.

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There was almost daily conflict between us and the travellers going on and off the site,

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at all hours - scrap metal vehicles, lorries, four by fours.

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Whenever they saw us in the driveway, there'd be one-fingered salutes,

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verbal and visual abuse and they would park across the gate filming us, to harass and intimidate us.

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But the residents weren't prepared to take this noisy invasion into their lives quietly.

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They formed an action group - Meriden Residents Against Inappropriate Development,

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or RAID - led by David.

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This is where the residents' protest site was. We had a brazier there, some flimsy awning over there.

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And this was maintained on a 24-hour basis for three years.

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I've been involved since day one doing four-hour shifts every weekend,

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Tuesdays, Wednesdays and whenever anyone couldn't make it, I'd fill in.

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Minus 12 we've sat there with the brazier at night,

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just monitoring the site, making sure no work is carried out.

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The residents created a successful human blockade

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to stop lorries delivering tons of hardcore to develop the site.

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The travellers applied for retrospective planning permission to develop the site, but were refused

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-and the villagers bore the brunt of their frustration.

-You couldn't walk down the lane

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without being abused or run off the road or the two-fingered salute, all that sort of business.

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You'd to put up with that, which we did. It was quite dignified.

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Every time we came out the gate, you got abuse, tried to run you over.

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It was just all the time, something happening.

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To circumvent the planning process,

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by sending in bulldozers and barriers first, then afterwards submitting your planning application,

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is not the way to go forwards or to do development.

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It was about planning and developing on a piece of Green Belt land.

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If anybody could come along and buy an agricultural field and start developing it into accommodation,

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not right, it's not right. Anarchy.

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When the travellers saw that the residents were maintaining the grass verge, as always,

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they would target this area of grass verge.

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The first time they churned it all up, I came out, cleaned it all up,

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then I went out and they did it all again. So we left it for a bit,

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cleaned all the wall down and my husband sort of tidied it all up.

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And then about a month later he came up right onto the top, went onto the road,

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reversed back and spun his wheels. This time I got it all over my windows, all over my patio,

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and I got to the stage I thought, "This is not funny any more, is it?"

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So the police came along, had a word with him, put the cones down.

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If he damages the cones, it's police property.

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It's petty antisocial behaviour, but deeply upsetting to residents,

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who just do what good citizens do - look after the patch outside their house.

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Far from being intimidated by the travellers' bullying behaviour,

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the residents were determined to fight the development of Green Belt land,

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no matter what it took.

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Over the next three years, we fought 20 legal, planning and technical decisions

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to prove that it's an inappropriate development and shouldn't be allowed.

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It's cost £90,000 of community money.

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It's taken three years of 24-hour protesting,

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it's involved visits to Westminster, the European Parliament, the Council and the high courts.

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All to protect what we cherish.

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The travellers lost every appeal until finally, after over 1,000 days of the residents' protest,

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Birmingham High Court refused the final appeal and within a month

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the travellers had left the site and the villagers were quietly victorious.

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People might think that we were triumphant on the day that they left, but that's not the feeling at all.

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It's a feeling of immense relief.

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We fought hard and long over it. We've done it. The land will be restored to what it was

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before they made a mess of it.

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We hope now they'll reinstate it.

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When you live in a community, sometimes you don't realise how good it is until something happens.

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Suddenly people get together and fight it.

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-I didn't know none of these people.

-But now we're mates for life, a lot of us. Aren't we?

-Yep. Yes, we are.

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This campaign and this devastation has woken a sleeping giant in this part of Middle England.

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'I've been out on a Street Patrol of my own to hear what bothers you about Britain.'

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What do you see, and sometimes have to put right, in your borough?

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A lot of littering. Graffiti, racial graffiti,

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spiting, loud music, that's a big, big issue.

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Where I work, you've got a set of apartments up above and they have balconies and stuff like that.

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Numerous fag ends go over into gardens down below, beer bottles, everything like that. A bad problem.

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-Ann and...?

-Dave.

-Nice to meet you. Tell me, what have you seen that happens around here

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-that you would say is antisocial?

-When you walk along and see someone spitting, we never had it years ago.

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You'd get a handkerchief out. If you were sneezing, you'd put it up to your mouth. It's not the same.

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-Peter and Carol, I can tell you're not local. Where are you from?

-Atlanta, Georgia.

-Atlanta, Georgia.

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Superb. Can I just ask you, and this can be applicable to anywhere in the States or the UK,

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what antisocial traits do you see that drive you both bonkers?

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If someone threw a can on the road or litter with cigarette ash, I'd say, "Listen pick that up."

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-Have you done that?

-Absolutely.

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-Well, I hope you enjoy the rest of your stay in the UK.

-Thank you.

-Thanks very much.

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Westminster Council in central London employs 20 local wardens

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who patrol the streets to keep them free from antisocial behaviour.

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No-nos include begging, camps left by rough sleepers, illegal trading,

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fly posting and graffiti. Each day holds a different challenge.

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Wardens Hussein and Ash regularly work together to keep the area safe and clean,

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not only for residents and businesses but also for the millions of tourists here every year.

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-Where shall we go? Head there?

-Yeah, check the hot spots.

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'I enjoy what I do very much. I get a sense of doing good.'

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I've done something, achieved something. It gives me satisfaction.

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It also gives me satisfaction working with my team. I help them.

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That's just as good as being out and helping the public, the businesses and community.

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Essex boy born and bred Hussein is almost as busy at home.

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With seven sons to keep in order and football coaching in his spare time,

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for Hussein variety is the key.

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We have a very wide spectrum of work, but that makes it interesting.

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Because things are varied, you never get bogged down with one issue. There's always something else.

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Today we're focusing on licensing issues, some street litter, maybe prostitute carders,

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some begging and maybe a bit of illegal street trading.

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First up is an all too common problem which Ash is quick to spot.

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Excuse me, sir. Westminster City Council.

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You dropped your cigarette butt.

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There's a litter bin.

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Once you put it out, you can.

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Cigarette waste and loose litter costs Westminster Council up to £500,000 in additional sweeping.

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Because cigarette waste is non-degradable, it takes five years to evaporate of its own accord.

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That will just stay on the streets unless it's swept up.

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Do us a favour - pick that up, put it away in the bin. It's just there.

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-You could have got a fine.

-OK.

-We're educating you today. Everybody chucks cigarette litter down.

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-I've always done it.

-This costs Westminster a fortune just for additional sweeps.

-I understand.

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-If you do your bit, we'll all be good.

-You're a gentleman.

-It's a pleasure, sir.

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'We tried to educate him.'

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He's picked up his cigarette. Hopefully, he won't do that again. That's one less person littering.

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This phone booth is absolutely full of prostitutes' cards.

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That's advertising sex workers' services for sale.

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We're on a busy touristic route and it's not very pleasant to look at, to be honest.

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People may want to use this for other purposes than these cards, so I'm going to remove these.

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There is stiff competition between the various people employed to put up these cards.

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Some even go as far as putting razor blades and harmful chemicals to stop them being removed.

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'It's a long, long problem.'

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There's big money involved in prostitution as a whole.

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Prostitution cards is one form of getting the clientele in, advertising their services.

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This job alone could keep the diligent duo busy full-time.

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There's people coming around pretty much as we're removing.

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What we're trying to do is catch them putting them up. Then we can maybe get a possible arrest out of it.

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It's a prosecutable offence.

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We all hate the sight of this kind of thing - mindless graffiti.

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It's hard enough to understand in places like this, but it's more outrageous on historical buildings.

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These are the stunning remains of Greyfriars Church, Gloucester.

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The church has been here in some form since the 13th century.

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Although what we see today dates back to the 1500s, the church has had its fair share of knocks.

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But what's left is now protected. English Heritage have given it a Grade 1 listed status.

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It's regarded by local people with a sense of affection.

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It's an open site. People can wander through the ruins as they wish.

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It's certainly a distinctive feature as you come into the central part of Gloucester.

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These houses, these castles are held in trust by various people for the nation.

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They are community heritage assets.

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But, sadly, not everyone respects this historic treasure.

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Some people look at this place and see a blank canvas.

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An act of vandalism to a designated heritage site such as this

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is an act of vandalism upon the community itself.

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Up here was a large noughts and crosses board that had been laid out and a game played upon it.

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This panel over here - some initials and a strange sign had been left upon the panel.

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In this case, the offender left some frank words of sexual advice to the police.

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We have found on other sites that if we have a flat piece of stone that we can lime wash like this,

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graffiti tends to be attracted towards that, rather than the more sensitive parts of the monument

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and we can repaint this.

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But, inevitably, sometimes these more sensitive areas are vandalised

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and that's when the real damage is done.

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The guy had sprayed the name Mike together with something below.

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If you look closely, you can see, possibly even here,

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the very smooth stone there where our specialist contractors have had to scrape off the top layer

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in order to remove the paint, thus resulting in permanent damage.

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That's what makes this type of antisocial behaviour so serious.

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-It's a double dose of damage.

-I don't think the person concerned thought through their actions.

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They were just acting on instinct and hadn't stopped to think about the implications.

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It's particularly annoying because behind us is a warning sign saying how important this site is

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-and that it's a criminal offence to damage it.

-It was starting to feel like fighting a losing battle

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until one incredible breakthrough.

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One of the vandals left a spray can behind and the police swooped.

0:26:010:26:06

The paint cans were seized and taken back to the police station

0:26:060:26:12

where they were sent in for forensic examination.

0:26:120:26:16

From the forensic examination that came back with a DNA hit,

0:26:160:26:21

the Scenes of Crime had located fingerprints on the cans themselves.

0:26:210:26:27

Mark checked police and social security databases to find out where the offender lived.

0:26:280:26:34

After some good old-fashioned detective work, he eventually tracked him down.

0:26:340:26:40

He was arrested for the offence and taken before custody.

0:26:400:26:44

During the interview, he actually admitted to the offence,

0:26:440:26:48

so he was charged with the offence and put up in court.

0:26:480:26:52

The 20-year-old vandal was given a 12-month conditional discharge

0:26:530:26:58

and ordered to pay English Heritage for the cost of removing the graffiti from Greyfriars.

0:26:580:27:04

It was a great result for Hugh and the whole community.

0:27:040:27:09

What do I think of such graffiti? It's a crime, basically.

0:27:090:27:13

It's a crime because it's against the law, it's a crime because it affects a community heritage asset,

0:27:130:27:19

something that belongs to the community. It's for everyone to enjoy what it is.

0:27:190:27:27

It's quite clear that graffiti like that ruins a beautiful place,

0:27:410:27:45

but some graffiti, and quite rightly so, is considered art. Some people will pay quite handsomely for it.

0:27:450:27:52

But when your sidewall or garage is tagged by vandals, that's a completely different story.

0:27:520:27:58

Back in Westminster, street warden Hussein is out with ex-Royal Navy serviceman Brian

0:27:580:28:05

to tackle the most persistent of blights that crops up right across the city.

0:28:050:28:10

We've come down here today cos I'm meeting the cleansing contractor to remove some graffiti I reported.

0:28:100:28:17

This is a busy residential area and it's got a market adjacent to it.

0:28:170:28:22

It's quite a busy cut-through so a lot of people use this to get to other streets.

0:28:220:28:28

A lot of people are offended by graffiti, so it's our intention to remove it as quick as possible.

0:28:280:28:34

-Hello!

-How you doing? All right?

-How are you today, Tom?

-Very well.

0:28:340:28:39

-I see you found it OK, then.

-Yeah.

0:28:390:28:42

-What's the procedure for us today? How long do you reckon it'll take? Is it doable?

-Definitely, yeah.

0:28:420:28:48

-It'll take one or two coats. I'm hoping one coat, which'll take 5-10 minutes.

-Fantastic.

0:28:480:28:55

Make no mistake, graffiti is not only antisocial, it's also illegal

0:29:000:29:05

and it's estimated to cost us taxpayers £1 billion a year to get rid of.

0:29:050:29:10

Don't think it's just a slap on the wrist and a fine if you get caught. If criminal damage exceeds £5,000

0:29:100:29:18

and you're over 18, it carries a maximum prison sentence of 10 years.

0:29:180:29:23

That should make anyone think twice.

0:29:230:29:26

Graffiti's not just a City of Westminster problem. It's a country problem.

0:29:260:29:32

A lot of it is just wanton vandalism. It's not wanted. A lot of it is gang-related, tag-related.

0:29:330:29:40

This is someone saying that someone loves somebody, basically.

0:29:400:29:44

It's a very nice gesture if it was on a card or a bit of paper, but it's on somebody's residential wall!

0:29:440:29:52

-So we're going to get it cleaned.

-Expert graffiti cleanser Tom can hardly keep up with the demand.

0:29:520:29:59

I can get between... In a day, I've had up to 160 jobs in one day.

0:29:590:30:04

So... But the average is usually between 30 and 40 jobs a day.

0:30:040:30:10

So a lot of them now, what we've noticed is they've gone from spray painting to writing their tags

0:30:100:30:18

on stickers and sticking the stickers all over lamp columns. They're less likely to get caught.

0:30:180:30:25

So it's good for them, but not good for me.

0:30:250:30:29

Luckily for busy Tom, this particular clean-up job is proving to be a bit of a doddle. Or doodle!

0:30:400:30:47

Either way, the residential wall is pristine again within minutes.

0:30:470:30:51

Well done, mate. Off to the next one.

0:30:550:30:58

-Next one and then the next one and then the next.

-Thanks again, Tom. I'll see you around.

-No problem.

0:30:580:31:04

I think we'll have some happy residents. That graffiti is now gone.

0:31:040:31:09

It's not in their eyesight. Pedestrians, residents, businesses will all be happier.

0:31:090:31:15

Antisocial behaviour is about a lack of human decency and disrespect for people around you.

0:31:200:31:26

If someone's way of life is making yours a misery, that's as antisocial as it gets.

0:31:260:31:32

But lucky enough for you and me, there are people we can turn to.

0:31:320:31:36

And this series is their chance to shine.

0:31:360:31:40

We're on the frontline with highly-skilled council workers, police officers and volunteers

0:31:400:31:47

who are committed to keeping our streets safe and clean and taking on our antisocial battles

0:31:470:31:54

to make sure that our lives are not blighted by other people's bad behaviour.

0:31:540:32:00

This is Street Patrol UK.

0:32:000:32:03

It's easy to exaggerate about how loud groups of young people are,

0:32:060:32:10

but we mustn't forget we were all young once. Even I was, too!

0:32:100:32:15

But there is a big difference between high spirits and setting out to intimidate people.

0:32:150:32:20

In the picturesque tourist town of Haddington, just outside Edinburgh,

0:32:220:32:26

the behaviour of a gang of youths really spiralled out of control.

0:32:260:32:31

Their behaviour threatened the very livelihood of shopkeepers

0:32:310:32:35

like Betty who runs the sweetshop.

0:32:350:32:39

It's quite a close community, actually.

0:32:390:32:43

Kids are quite friendly with each other. Never much kicks off here.

0:32:430:32:48

It's quite a mellow, relaxed village.

0:32:480:32:51

But things changed when some young people from outside the area

0:32:510:32:55

were given temporary housing in the town.

0:32:550:32:59

They started to make the high street their place to hang out.

0:32:590:33:03

They seemed to take people that had got problems and transfer them onto our doorstep.

0:33:030:33:08

And they become a nuisance. They all had track records, ASBO'd from elsewhere,

0:33:080:33:14

put in temporary accommodation here.

0:33:140:33:17

A lot of them are males aged from 18 to maybe 25.

0:33:180:33:22

Young lassies, maybe 16, 17, who have got in with the crowd.

0:33:220:33:27

There's groups of five upwards. Two maybe during the day, then by teatime it escalates from five to 10.

0:33:270:33:34

And then it's fuelled by whatever they're taking, whether it's drugs or alcohol.

0:33:340:33:40

On the high street, the youths would cause trouble,

0:33:400:33:44

the younger ones pestering shoppers to buy them alcohol or cigarettes.

0:33:440:33:48

They've been causing a lot of trouble outside - vocal as well as breaking things,

0:33:500:33:56

throwing things around. It's unpleasant for customers.

0:33:560:34:00

Or you ask them to move on and you get told to...

0:34:000:34:04

in rude words, go away. And this is from 12-year-olds.

0:34:040:34:09

There has been an incident where several shopkeepers would not come out their shop.

0:34:090:34:14

They provoke you, push you to the edge and give you filth.

0:34:160:34:20

They always keep abusing us, members of the public, spit on the road, litter the place.

0:34:200:34:27

Things will be strewn around and we have to clean it.

0:34:270:34:32

Shiva Kumar has two shops on the high street. Both became targets for the youths.

0:34:330:34:40

They congregate here or there and keep asking members of the public to buy cigarettes, alcohol.

0:34:400:34:47

They keep bothering the customers. Whenever I see that happening, I take out my camera and stand in the shop

0:34:470:34:53

and make sure it's in my recording.

0:34:530:34:56

Over a period of months, the youths grew in confidence.

0:34:570:35:01

They'll just take cans of high-powered lagers, cider, tonic wines and walk in front of us.

0:35:010:35:09

In this footage, they brazenly steal a bottle of whisky from Shiva's shop.

0:35:090:35:15

It was like a volcano building to go off with their behaviour in the high street.

0:35:150:35:22

It was quite a busy evening, Saturday night, takeaway night, people going to the local wine shop,

0:35:240:35:30

buying papers, milk, arriving back off the bus. It's quite busy on a Saturday night.

0:35:300:35:37

It started at around lunchtime and was escalating, all their antics,

0:35:370:35:43

shouting, screaming, abuse.

0:35:430:35:46

Just outside her shop, one of the older troublemakers threatened Betty face-to-face.

0:35:460:35:52

I would never ever forget his face. He was fuelled on alcohol, drugs.

0:35:520:35:56

The whole top of his forehead was down, frowned, over his eyes.

0:35:560:36:03

His eyes were sunken, but glazed. Growling. He was like a wee possessed animal.

0:36:030:36:09

Like a dog that was on rabies. Just very intimidating.

0:36:090:36:14

I'll never forget his face.

0:36:140:36:16

Under siege again, the shopkeepers called the police.

0:36:160:36:20

As I attended the premises down at the cafe, the guy who gave the threat in the first place,

0:36:200:36:27

I told him his name was logged with the police, so he kicked off.

0:36:270:36:32

Spitting in my face.

0:36:340:36:37

Punching me in the face, grabbing me into the stairwell.

0:36:370:36:41

Obviously, my husband followed and there was kicking, punching,

0:36:410:36:46

and as my husband turned round to see who was coming in the stairwell,

0:36:460:36:50

the person giving the abuse assaulted my husband and headbutted him.

0:36:500:36:54

Not such a big man now, are you?

0:36:540:36:57

The police were called. It was like something out of a drama series. It all kicked off.

0:36:570:37:03

There was pepper spray, batons and police had to phone for extra back-up from other local villages.

0:37:030:37:10

In the aftermath of the Saturday night, the shopkeepers helped the police take them to court.

0:37:120:37:20

Betty had been severely shocked by the experience, but her local community all rallied round.

0:37:200:37:26

I felt very intimidated and scared, but with the support of the community coming in

0:37:260:37:33

and asking if everything was fine, other shopkeepers offering their staff to help out,

0:37:330:37:39

to get over the ordeal, I came through it. With the support of the community.

0:37:390:37:46

It's shocking how young people's antisocial behaviour can snowball out of control.

0:37:500:37:56

St Helens in Merseyside had similar problems, leading the council to set up a team to stop bad behaviour

0:37:580:38:04

at the earliest stage.

0:38:040:38:07

-What are your plans for tonight?

-Don't really have any.

-If you have a drink, stay together and safe.

0:38:070:38:14

-All right, we'll leave you to that.

-Ta-ra.

-Have fun.

0:38:140:38:18

The aim is to engage with young people in the community.

0:38:180:38:23

As you can see, it's a nice night, there's lots of people out.

0:38:230:38:28

They want to enjoy themselves and have a good time. We speak about the consequences of behaviour

0:38:280:38:35

which could happen later on at night and the effect on the community.

0:38:350:38:40

The council wardens can take alcohol from people if they think they're getting drunk.

0:38:400:38:46

The youngsters don't like it much, but they're less likely to cause trouble later.

0:38:460:38:51

So what's your plan, then? McDonald's and home?

0:38:510:38:55

-Oh, McDonald's, is it?

-Yeah.

0:38:550:38:57

This is all about making sure the town centre is a nice place for everyone.

0:38:570:39:04

We're just going to say hello to the young people who are skateboarding.

0:39:080:39:14

They're regular visitors to the town centre, so we've had issues of damage to street furniture

0:39:140:39:20

and elderly people who come shopping in the town have raised concerns. They don't want to be knocked over.

0:39:200:39:28

-What makes you come here, then?

-Is it just the best area?

-I've been coming here for years.

0:39:320:39:40

-Right, OK.

-Do you know about the new skateboard park?

0:39:400:39:44

-The new one?

-Yeah.

-What? Not good?

0:39:440:39:48

-Why? What did you want up there?

-I thought it would be bigger.

0:39:480:39:53

The reason why is obviously because other people use the town centre, not just you guys.

0:39:530:39:59

Sometimes you might cause a risk to elderly people.

0:39:590:40:03

They do raise concerns about you guys. And then there's damage caused to furniture as well.

0:40:030:40:09

Just be mindful of that. Yeah? Cool. Have a nice evening.

0:40:090:40:14

Take care.

0:40:140:40:16

There's a lot of people here tonight. I wouldn't want my gran or my auntie walking through here,

0:40:160:40:22

and to be intimidated by them.

0:40:220:40:26

A big group is gathering on the benches in the town square.

0:40:260:40:30

It's just the kind of situation that could get out of hand.

0:40:300:40:34

The group behind us are openly smoking weed, so we will be ringing the police to get them to come along

0:40:340:40:41

to nip it in the bud.

0:40:410:40:43

There's a strong smell of cannabis.

0:40:430:40:46

You can't sit here, lads.

0:40:460:40:48

The police search one of the group for drugs. For the council team, it's also an opportunity

0:40:480:40:54

to check that everyone is OK. They look out for anyone who might be vulnerable -

0:40:540:41:00

young people in a group of older teenagers or someone getting a little too drunk.

0:41:000:41:05

They can remove them from the streets, take them to a safe place and then call their parents.

0:41:050:41:11

Tonight, though, the police haven't found any drugs, so the group is allowed to stay put.

0:41:110:41:18

We'll keep coming back. I'll let other patrols know, PCSOs.

0:41:180:41:22

I'm happy at the moment for them to remain. They've been warned.

0:41:220:41:27

If they start being abusive, we will come back and move them on.

0:41:270:41:31

But there are no issues if they behave and tidy up before moving on.

0:41:310:41:36

Collette and her team head to the next hot spot in their mission to keep peace on the streets.

0:41:370:41:44

Since we filmed with our antisocial saviours, we've got some updates.

0:41:500:41:55

The fight goes on in Meriden in the West Midlands,

0:41:550:41:59

where residents' lives were made a misery by travellers.

0:41:590:42:03

The travellers have appealed to return to the Green Belt land and the residents must raise £20,000

0:42:030:42:10

in legal fees to fight the appeal, but the Council is considering prosecuting the travellers

0:42:100:42:16

for industrial scrap dealing on the site.

0:42:160:42:19

In Gloucester, they're working hard to protect Greyfriars Church from future vandalism

0:42:190:42:25

for the sake of the city's heritage and bank balance.

0:42:250:42:29

Cleaning up and removing graffiti cost us several hundred pounds, paying a specialist contractor.

0:42:290:42:36

However, the costs of the police, the courts were considerably more. Several thousand pounds at least.

0:42:360:42:44

And in Haddington, where out-of-control youths terrorised the high street shops,

0:42:440:42:49

a 21-year-old man who attacked sweetshop owner Betty and her husband

0:42:490:42:54

admitted both assaults. He was jailed for six months.

0:42:540:42:59

Another man was also jailed for six months for obstructing police work.

0:42:590:43:05

That's your lot for today. See you next time.

0:43:050:43:09

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0:43:240:43:27

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