Episode 2 Street Patrol UK

Our lives are blighted by antisocial behaviour.

Whether it's nuisance neighbours...

Will you let us in, please?

..graffiti on the streets...

or too much booze.

You need to make your way away from here - right now.

This is the story of the police officers...

This is the police, are you in here?

You have been drinking a bit today, haven't you?

..council wardens...

This is antisocial behaviour, because it affects everybody.

..and local volunteers whose job it is to keep it off our streets.

Let's go do some good.

Welcome to Street Patrol UK.

Today...

Stop!

..giving chase to the drinkers

who don't respect the booze ban in sunny Ilfracombe...

Stop, please!

If I see you again in the next few hours, and particularly

if you are drinking, you will get that Section 27,

and if you do not leave then

you will be arrested. Do you understand that?

..we go off the beaten track

on the trail of the illegal off-road drivers damaging our heritage...

The knowledge that people come

here to abuse this place,

treat it without respect, damage it and intimidate people

who are lawfully enjoying it makes me very angry indeed.

..and the volunteer medics of Maidstone's Urban Blue bus -

dealing with party-related trauma throughout the night.

Battlefield trauma is completely different

to night-time trauma in Maidstone.

In summertime, our seaside towns are a big attraction.

But the sunshine and beaches that draw the visitors can also

attract all sorts of antisocial behaviour.

And in one English town, they are determined to stamp it out.

The local community of Ilfracombe in North Devon are proud

of their pretty harbour town. They're keen to foster civic pride

and wipe out antisocial behaviour that could spoil it for everyone.

So, council, community and emergency services

have come up with a new scheme.

Together they've formed an action squad - the Ilfracombe Town Team -

to tackle any issues that threaten the quality of life in the town.

The team have launched a series of initiatives,

one of which is to make the harbour area

and town an alcohol-free zone.

Helping keep watch over this for one Ilfracombe team

is PC Nella Barker, who knows that the summer weather

and alcohol are a potential antisocial mix.

-Hi, Clive.

-Hi, Nella, I've just seen

some guys down on the beach there drinking alcohol,

they've got a bag full of beer cans...

A team member has spotted a potential problem.

..I've informed them it is an alcohol-free area.

You've just had to pick up a load of...?

Yeah, I've got a bag of cans here.

Nella needs to deal with some men who've been spotted drinking.

You can't drink anywhere in the town centre,

so I'm going to have to ask you to get rid of the alcohol, please.

Thank you, then, if you can chuck it in the bin for me.

She needs to act swiftly to nip any troublesome behaviour in the bud.

Right, I will give you the benefit of the doubt that you will

listen to this, but if I suspect you are about to drink that

in the public place, I will take

that away from you as well, all right?

-We'll go home and drink it.

-Is that all right, you understand why?

-Yeah, that's fine.

-All right, thank you.

INDISTINCT

In Ilfracombe, we've got a alcohol-free zone,

so basically we don't have people drinking in a public place.

It became quite a problem a few years ago,

down here just in this little bottom corner on the beach.

It got to be a bit of a scene.

We definitely don't want that culture starting up again,

so we've just taken their alcohol off them.

They've thrown their alcohol away at the moment.

But the alcohol seems to have already taken effect.

A row breaks out between one of the drinkers and his partner.

Were you shouting and swearing in a public place?

I am not, I am telling him to sort his head out is all.

If you're going to have a confrontation,

I suggest you walk away and calm down, because I don't

really like the way you are behaving in front of a small child.

What's your name? What's your name?

Why, are you going to put that in your book, are you?

-I am a little concerned.

-Hang on a minute, love,

I'm a good mother and I'm having a go at him to sort his head out, OK?

OK, that is absolutely fine...

If you don't feel that you can be in his company without swearing or

shouting, you are committing a public order offence in a public place.

Are you coming home?

I think that is a good idea,

if you are feeling that angry with him,

that maybe you two don't hang out together for a bit.

You come here to enjoy it, you don't really expect people

to be sitting around during the day having a drink,

but maybe they were just enjoying the weather.

Please, love, stop drawing attention.

I am not, I'm just asking you to come home and sleep it off, Dean.

The gentleman is with a couple of friends

and we've already taken some alcohol off them. The female is in charge of

that young child and has been doing some swearing and shouting.

She said she is going to take the little girl home,

which I'm happier with.

Just keeping an eye on it, really, for now.

Not entirely convinced the drinkers have heeded her warning,

Nella joins community support officer Karen Grant

to check up on them.

It's a holiday town, it's a holiday place

where families come for a holiday and also a lot of

families live here, and we don't

want to see drunk people on the beach.

People's behaviour changes quite dramatically

when they've been drinking. That being said, it's only midday,

give them a few hours drinking... They're already being a bit rowdy,

as we've seen earlier, the arguments are coming out, so give that

a couple more hours and the behaviour really starts to deteriorate,

so we need to nip it in the bud earlier on, fingers crossed.

I reckon they're up there. Let's go.

Ah-ha.

Her hunch proves right and they spot the drinkers

furtively knocking back some booze.

And they've left a trail of beer cans.

They're on the run, you know.

KAREN LAUGHS

So, yeah, definitely saw one of them poking their head over the top.

Right, guys, stop.

Stop, please!

The chase is on.

The three drinkers they spotted earlier have taken their chances

and ignored the warning. They're legging it down the hill.

Stop!

You've got a choice - get rid of it or you'll get a penalty ticket.

-What did I say to you a few minutes ago?

-I know, sorry.

If you think that is normal and acceptable behaviour, you're wrong.

She threatens the drinker with a Section 27 -

a notice to leave the area.

If I see you again in the next few hours, particularly if

you're drinking, you'll get that Section 27,

and if you don't leave then, you will be arrested.

Do you understand that? All right? So this is a proper warning.

It can seem a little bit harsh to take people's alcohol off them,

but we see it time and time again that things that start off with

one or two beers here ends in problems for us

later in the afternoon. So we do try and catch them earlier.

She might have got rid of the alcohol...

..but on walking into town,

Karen and Nella come across the arguing couple again.

Nella decides to give the man who legged it earlier

an official warning.

Don't run away from police officers, OK, what is your address, please?

-My address?

-Yeah.

That's where I am.

You are going to be getting

what is called a letter one for antisocial behaviour.

I asked you to stop drinking and you walked straight off, cracked open

another beer when I told you already that it was a no-drinking area.

That is antisocial, all right? We've already spoken

to a few people who were a little bit shocked

you ran away from the police

when they were having a family day out.

A letter one for antisocial behaviour

is a tougher penalty than the Section 27 which Nella threatened

his drinking buddy with after the chase.

It can lead to a full ASBO.

..and if you keep continuing to do that, in the long run we are

looking at potentially an antisocial behaviour contract

for you, and then if you breach that, potentially an ASBO.

-You know what an ASBO is?

-I think so.

-Right, how old are you?

-39.

-39? So you're a little bit old

to be behaving like this, aren't you?

Running around like a kid away from the police.

-It is particularly stupid. You're not 15.

-I know.

And you are around little kids, so don't behave like an idiot.

All right, then, We will get that letter to you.

Don't do it again, please.

That's the whole point of dealing with antisocial behaviour

at its early stages.

Deal with the low level stuff

and hopefully it won't escalate to the high level stuff,

which causes everyone more problems in the long run.

We join former army man Chris on the Blue Bus,

as he tackles medical emergencies and trauma in Maidstone.

Just got reports of a female with a head injury outside a nightclub.

Problem with head injuries, they can deteriorate quite quickly.

I've been out on a street patrol of my own to find out what

bothers you about Britain today.

Hello, young man, nice to meet you.

-Nice to meet you.

-How long have you lived in London for?

-Born and bred here.

-Are you?

-Yeah.

Been here since God was a boy, eh?

-You must have seen some changes?

-Ooh...

Do you ever feel too worried to leave your front door?

When I go out in the street,

around here you don't know what is going to happen.

If you come down here at night-time, do you feel intimidated?

Can be, can be quite intimidating down here,

there has been a lot of violence down around here.

Yeah, can be. As a man you can feel intimidated,

so what it's like to be a girl or a woman, I cannot imagine.

Bag snatching, mobile phones, common occurrence.

-You have seen that, yeah?

-Yeah, seen that.

What antisocial traits have you seen that really wind you up?

Something that winds me up on a day-to-day basis is

inconsiderate people on the tube

and people that think their journey's more important than

yours, and they shout and swear and whatever just to get on the tube.

To me, we are all going to the same place,

and you just get there as quickly as you do, so...

OK, that is interesting, because not many people have mentioned that,

and I know where you're coming from, so expand on that and tell me

the kind of things you witness that you think are pretty rude.

I think in the morning when you are all trying to get to work

and it is obviously very cramped... people get angry

if you are perhaps in their personal space a little bit.

People want to push past you

and always want to get off the tube before you.

They don't let people sit down in seats who are

old or perhaps pregnant or need assistance.

So things like that just really wind me up.

And then you try and be nice to someone

and realise they're not pregnant! That's the worst!

-Have you done that?

-Oh, yeah!

-Same here.

Cheers. Jordan. Thanks, lovie. Take care. See you, guys.

Boy racers tearing up and down our urban streets are

a dangerous nuisance to all of us,

but it's not something you'd really expect to encounter

in the heart of the British countryside.

Yet some of our most beautiful spots are under threat

from the mindless antics of what are known as "off-roaders",

who don't care that they're churning up the countryside when they go off

the beaten track - even if it's an important archaeological site.

The magical hills of the Mendips, in the heart of the West Country.

This is some of Britain's sacred, ancient countryside.

It's an Area of Outstanding Natural Beauty and Historical Importance.

The land here in Charterhouse, Somerset is a scheduled monument,

as it is the site of some historical lead and silver mines.

The Charterhouse landscape is crammed full of

Roman, medieval and industrial remains.

It's a very rare site

and it's one of Somerset's main archaeological gems.

There are very few places where you can walk back in time and see

those little tantalising glimpses that are a key part of our heritage.

ENGINES GROWL

But six months ago, the area was terrorised by some off-roaders

who didn't seem to care for the landscape's historical importance.

To them it was just a muddy race track to

put their 4x4s through their paces and churn up the countryside.

Off-roaders came in through the site in an area where they are not

supposed to be and caused a lot of damage by wheel rutting,

driving through several areas of this special and protected site.

Ground conditions were pretty soft at the time,

so their tyres cut some deep grooves into the ground surface

which are not only unsightly,

but it's causing damage to whatever archaeology may be below.

Would you drive your 4x4 across Stonehenge?

I don't think so. Don't they know it's a scheduled monument?!

It's incensed the locals.

They come out from the towns to a beautiful

and unspoilt area like this and just turn it to rubbish.

It absolutely enrages me.

I mean, they... They kill the plants, they scare the animals,

they pollute the atmos. It is just wholly selfish behaviour.

It needs to stop. At the end of the day, once the ruins are gone

or damaged beyond repair, they're gone for ever.

Inspector Mark Nicholson and his team are responsible

for policing the Mendips area, which covers 198 square kilometres.

It means tracking down the culprits can be hard.

Heritage crime is a problem, because it is a part of our history,

part of our culture.

Everybody should be concerned about heritage crime.

We are talking about an area that is very rural, there's going to be

very few witnesses to any incidents,

so it is really difficult for us to investigate,

which is why we obviously rely on

trying to prevent such things from happening again in the future.

It's been six months since the ground was churned up

by 4x4 drivers. The signs of damage are still all too clear.

We're on the edge of the bank of the industrial remains

at Charterhouse now, and this was the bit that suffered

very badly in the winter, with the 4x4 vehicles getting in here and

destroying and eroding right on this end of the earthwork remains.

What we are looking at here is damage to the 19th-century remains

of the industrial processes of Charterhouse, but underneath

that is the medieval, and below that there is the Roman,

so once you actually expose a scar,

chances are you could expose hundreds

if not several thousand years of its archaeology through ignorance.

But some 4x4 enthusiasts are concerned that

incidents like this are giving a respectable pursuit a bad name.

What we are doing here is driving down a legal byway.

This is a road, it might not look like a road in the way you

understand a road, but it is a road, it has a designation of a byway

open to all traffic, and therefore we have every right to be here.

Malcolm Cupis is a member of the Green Lane Association,

which is dedicated to responsible 4x4 driving on registered byways.

What's been taking place up at Charterhouse up at

the lead mines and in other precious places is that people have been

driving off-road illegally in places where they should not be,

and that's the core difference.

It's extremely antisocial and it's beyond antisocial.

These people are a menace, they are destroying the material landscape,

they are destroying the countryside.

My message to them is, "I hope you are caught,

"I hope you are caught soon,

"I hope you are punished severely, I hope your vehicles are taken away

"from you and crushed, and actually, I hope you go to prison for it."

He certainly doesn't mince his words!

But Malcolm's a local who appreciates

the true value of the area.

This is my home, I come from here.

I was born in a village literally about a mile

up the road here, and this is a place that is extremely dear to my heart.

The knowledge that people come here to abuse this place,

treat it without respect, damage it

and intimidate people who are lawfully enjoying it

makes me very angry indeed.

People must check the status of

where they are driving before they drive there, because ignorance is

no excuse, and if you are caught even in ignorance doing

something like this, then punishment is severe

and you deserve the consequences.

English Heritage, the local council and Avon and Somerset Police

have come up with a solution to prevent

these vandals from scarring our precious countryside.

Well, this is the main track up from the car park,

and in order to prevent vehicles getting through, we've put in

these drop-down bollards, which will stop vehicles coming up here.

They can be removed for management access,

and the log is there temporarily to stop vehicles getting through

that way and up onto the earthworks behind us here.

In the last six months, gates and bollards have also been

placed at various strategic pinch points around the site,

to prevent access and put the brakes on this antisocial activity.

Since blocks have been set up by the county council, we haven't had

any reports of further incidents, and we're happy that has happened,

what we prefer not to do, though, is to end up with a situation where

the entire byway is set off with big concrete pillars or something,

because that obviously affects your enjoyment of the landscape.

Hopefully these measures will bring an end to this

destructive behaviour and leave the landscape for us all to enjoy.

And who knows? Maybe one day the bollards can be removed.

The misery of noisy neighbours who crank up the volume 24/7.

Just the loudest blasts of dance music,

at any time of the day or night, it was just ear-piercingly loud.

Saturday night is about clubbing, pubbing and having fun.

But when that fun gets out of control, that can put

a huge strain onto already over-stretched emergency services.

And that's where the big-hearted volunteers from

the Urban Blue bus service step in.

Oi-oi!

Maidstone, Saturday night. Kent's clubbing capital

attracts around 12,000 partygoers every week.

An oasis of calm amidst the chaos - the Urban Blue Bus.

Bus manager tonight is myself, team leaders are Jim and Val,

and I think it is going to be busy.

It's manned by volunteer paramedics and trained first-aiders

from all walks of life...

Beth, do you want to take it? Because I've got vomit on my hands.

..all prepared to give up their Saturday night for others.

Who are you going to go home with? We can't send you home on your own.

I'm going to go home with you.

SHE LAUGHS

These community-minded souls are ready to help out

anyone injured or suffering from the effects of drink or drugs.

Are you a little bit squiffy?

Get her wrapped up like Father John's Christmas turkey.

Volunteers like Paul Alcock are proud that the service has prevented

up to 2,000 ambulance call-outs since its set-up in 2009.

Every Saturday night, we're out in town with a bus full of volunteers

dealing with everything and anything that crops up on a Saturday night.

Before we were here, people would either end up in hospital or down

in the police station in a cell, and of course that doesn't happen now,

because we can deal with most people that are drunk and incapable

and we don't have to put the pressure

on the hospital or police station.

Can you do a BM for that as well?

Rob Garner is the bus manager and his dedication also knows no bounds.

I've been on the bus for five-and-a-half years,

I've missed about six weekends in that time.

I enjoy it, so... Most of the guys do as well.

Otherwise they wouldn't come back week after week.

All sorts of different walks of life come out to help,

which I find really encouraging for the project.

But as well as dealing with problems caused by drink and drugs,

the team tries to prevent them too.

Spiked drinks are a real threat, to women in particular.

Sometimes drinks are spiked as a misguided prank, but often for

more sinister purposes including violence, theft and sexual assault.

Putting your drink down is, like, a no-no.

If you put your drink down, and you go back to it? No.

-Either down it or leave it.

-Yeah.

Volunteer Jo is handing out a simple but effective device to help.

These are something called Spikeys, we give them out during the night.

They are little bits of plastic that you pop in the top of your

drinks bottle, you put the straw in the middle of them,

and that way it prevents your drink from being spiked.

Obviously nowadays people are spiking drinks with

things like ketamine, ecstasy, cocaine - anything they can get

their hands on, and it is a really pressing matter at the minute.

Do you want one, girls? Do you want to take a couple?

They are single use.

Tonight she's joined by Ceyda,

who's doing her first shift as a volunteer first-aider.

The last four years I've worked in make-up departments,

doing people's make-up, but I decided last year I wanted to

give more to the community, wanted to give more to people.

And it's not long before Ceyda's in at the deep end,

dealing with the problem first-hand.

Somebody has had their drink spiked in there apparently.

We're not sure quite how she's become like this,

they are not sure if somebody has put something in her drink,

because she doesn't... Her history is that she isn't much of a drinker.

I've been told to just keep her awake.

We've done all we can for her now,

maybe she needs a bit more water to flush it out.

After doing checks, the team decide that the girl doesn't need

an ambulance, so they call her parents to take her home.

Not a great Saturday night for them.

Mum and dad were a bit concerned about her,

so I think they're going to stay up with her for the rest of the night.

Oh, you got a bit of sick on your head, that's quite clever, innit?

How'd you manage to get that up there?

Team leader Val Jacobs was working as a receptionist

when two years ago she was inspired to change her life.

I actually saw a television programme which showed

the work of one of the SOS buses in Essex,

and I was sitting with my husband and son

and I said, "I'd love to do something like that."

Cor, the fumes, the alcohol fumes coming off her

are spectacular, she's had an awful lot of alcohol.

For Val, what started as a hobby has become a vocation.

I have absolutely no medical background before

I came to the bus two years ago.

I have done First Aid at Work qualification, which is

the minimum that you can treat anybody on the bus with.

But I've recently passed my First Person on Scene

advanced training, which will bring me to

the level of an emergency care assistant on an ambulance.

She's going to have the hangover from hell tomorrow.

# The wipers on the bus go swish, swish, swish, all day long! #

Hello!

Val, job for you.

But sometimes, cases that she has to deal with aren't so straightforward.

Val needs to draw on that training to work out what's going on.

He's had two drinks and a cigarette

and all of a sudden had a massive turn.

He just dropped his drink.

He dropped his drink and started stumbling.

And he weren't blinking.

He just looked as if he didn't know where he was.

Have you seen your doctor at all in the last month or so?

No? OK.

Went all faint and light-headed and I don't remember no more.

-At any time did you leave your drink unattended?

-No.

-OK.

No, I was holding it, I had the top covered.

Right, OK, so no chance that anyone could have slipped anything?

I don't think so.

She needs to consider every possible factor.

I take it you can go out and drink much, much more than this?

Never been tested for diabetes or anything like that?

OK.

-Have you done any exercise today at all?

-Yeah.

There you go. That may well be what it is,

-and therefore your tolerance to the alcohol is low.

-OK.

A whole range of things

could mean that the alcohol will hit you a lot sooner.

It looks like she's cracked it.

-If you feel up to going, that's fine.

-Yeah.

-Yeah? Right.

Someone come and get him, all right?

That's one case dealt with for Val and the other volunteers.

There was nothing wrong with him, all his signs were A-OK.

But I think he has done a lot of exercise today.

But as the night is still young and the partygoers keep on drinking,

the team will need to be ready for anything that comes their way.

Antisocial behaviour is all about a lack of human decency

and disrespecting those people who live around you.

And if your way of life makes other people's a misery,

that's about as antisocial as it gets.

We're on the front line with the highly-skilled teams

of council workers, police officers and volunteers

who are committed to keeping our streets safe and clean

and taking on our antisocial battles

on a daily basis, to make sure that our lives

are not blighted by other people's bad behaviour.

This is Street Patrol UK.

Living with antisocial behaviour

has got to be a complete and utter nightmare.

But when the perpetrator lives right next door to you,

it's very hard to escape from it.

And in our next story,

we meet a lady whose life has been blighted for eight years.

When Sheurie Warner moved to the bustling area

of Tottenham in North London, she had high hopes for her new life.

At first, she was very happy in her flat.

I actually bought the flat in 2004.

So I have lived there for ten years now.

People have different views about what Tottenham is like,

but it has actually got a really good community feel.

Brilliant, brilliant shops.

Yeah, it's a bit scruffy, but I really like the vibe of the place.

But her happy vibe was shattered when a new neighbour

- and his pets - moved in next door.

I noticed his arrival immediately, because his two dogs then

proceeded to bark continuously day and night for about four months.

And that was just the start of it.

He took down two trees that were growing in the garden,

you know, in the early hours of the morning,

and I would just wake up and hear this chopping sound

and the sound of branches being yanked to get the trees down.

WOOD SPLINTERS

SAWING AND HAMMERING

Putting up a new fence, putting down a path,

and obviously in the middle of the night, it makes a huge, huge sound.

Next, the neighbour chopped down a vine that was holding up

Sheurie's fence, bringing the fence down with it.

And that meant his dogs started running amok.

BARKING

And if unruly animals, late-night gardening and vandalism

weren't bad enough, the neighbour then started to up the aggro.

He had started to verbally abuse my neighbour downstairs,

shout things over the fence.

The worst possible abuse,

and then after a while he started to do it to me.

I was certainly starting to feel a bit intimidated.

And then the music started.

And this would be just the loudest blast of dance music.

Could be any time of the day or night and it was...

I mean, it was just ear-piercingly loud

and you could feel the vibrations coming through.

The noise and verbal abuse escalated

until Sheurie was living in a state of constant stress and fear.

What would happen is, if I looked out my window, he would look up and

just scream at me, saying, "I'm going to come around and batter you.

"Who do you think you are? You're scum."

It made me cower.

I just stepped back really quickly

from the kitchen window or the curtain,

and I'd find myself, you know...

cowering in your own kitchen.

And I found that really hard to take.

You just feel scared,

you feel...intimidated, and then you felt angry.

"How dare this person speak to me like this?"

And that really got to me,

it just felt as if I was being attacked, personally attacked.

Sheurie decided it was time to act.

Because the neighbour was a tenant of Circle Housing,

she turned to their antisocial behaviour team for help.

Case officer Laura Newty helped her

start the long process of gathering evidence.

So all of the residents who were complaining and had contacted us

were contacted on quite a regular basis.

They sent e-mail updates with the incidents that happened,

they also reported it to Haringey Noise Nuisance Team and the police.

They were sent diary logs

so they could keep a record of the dates and times of exactly

what they witnessed, because it is all of that information

we need in order for us to take the action that we did in the end.

Armed with Sheurie's nuisance logs,

Circle Housing were able to take their tenant to court,

where he landed himself an antisocial behaviour injunction

with stringent conditions attached.

Sadly, that wasn't enough.

The tenant breached his injunction,

so Circle Housing served him with a notice seeking possession

and started eviction proceedings.

So it's serious, he would lose his home

if he commits any further incidents of antisocial behaviour.

Luckily for the tenant,

he was handed a two-year suspended possession order.

He'll be allowed to stay in his flat unless he breaches

any of the terms of his antisocial behaviour injunction.

Eviction isn't necessarily the best outcome for all involved.

We want to try and work with everyone

and make sure everyone can live together harmoniously.

For Sheurie, it's a compromise.

At the end of the day, people say to me, "I don't know how you've

"coped with that", but the point is, I have to.

Because I have got nowhere to go,

we have to do it because I live there and it is my home.

With any luck, her nuisance neighbour will see sense

and Sheurie's nightmare will finally be at an end.

It feels like a waiting game, we're waiting to see what he'll do next.

Let's get back to what bothers you in Britain today.

-I'm Janice.

-Lovely to meet you.

What annoys you about people's behaviour?

-Antisocial behaviour.

-Totally.

It is selfish not considering others

and the impact it has on them.

OK, give me some examples.

Loud parties, noisy cars going up and down roads continuously,

that sort of thing. Perhaps I am a bit sensitive to it.

What about when you're walking up and down,

-this is your area where you live?

-Yeah, I live and work here.

Have you ever seen anything and you've felt

like saying something or doing something?

Dropping litter and spitting. Yeah.

What's the number one thing you would say that you would ban

or that you hate seeing? Antisocial behaviour-wise.

If I could ban anything it would probably be spitting on the floor.

Just because spreading germs and so on, it's unsightly.

-It is really very unpleasant.

-And what would you ban?

I can't stand cigarettes. People throwing them on the floor.

You wouldn't throw any other rubbish on the floor, would you?

But just out of car windows and things.

That's quite interesting, because that's on the table.

-That is neither of you two, no?

-No.

I think that's pretty disgusting myself. Let's put it down there.

-What's your name?

-Amanda.

-Amanda, Dominic. Lovely to meet you.

Now can I ask you, you are obviously from Brazil,

have you noticed the British people tend to drink a lot?

We have a reputation for it.

Yes, British people drink much more than Brazilian.

People close to my house, there are some men, I think

they drink all day long, because they are always drunk

and they say mean things to

the women that are walking.

-Rude comments?

-Sometimes.

-How do you find people on public transport?

-Sometimes they push you

and don't ask, "Excuse me, please", they push.

-They're rude.

-Yes.

-OK. Amanda, it's Friday night,

-go and enjoy yourself, lovely to meet you.

-Thank you.

-Cheerio, lovely. Bye-bye.

-Bye-bye.

Earlier, we met the members of the Ilfracombe Town Team, who are

working hard to keep their seaside town free of antisocial behaviour,

so that everyone can enjoy it.

Well, they are out and about again,

and every day brings different challenges.

And today is dog poop action day for Ilfracombe.

Go on, take Paul with you.

Can you take that? And on the back it tells you where you need to send it to.

PC Nella Barker and the team are targeting

dog owners about the mess their mutts can make.

You've got your hands full. We know it's a problem

and we know it's the few that are causing the problem.

They are giving them the chance to report any owners

they see not clearing up after their pets.

I've got young kids as well and they've stood in it

and treaded it through the house,

so you can see how other dog owners can get labelled the same.

I don't agree with it when people just

let their dogs poo and walk off.

You go to any community meeting, ask people what their priorities

are in town and what the problems are, what will come up

in every single meeting is the issue of dog fouling, without fail.

So today we are just doing an initiative,

a few of us have got together from different agencies,

and we are just literally going around talking to dog owners,

and obviously if we come across any incidents of dog fouling,

we're just going to get our hands dirty -

well, not literally - and pick it up!

And it's not long before they get their chance.

Scissors, paper, stone.

But who gets the unpleasant task of scooping the poop?

Yes!

Good work, Paul.

NELLA LAUGHS

Straight in the litter bin and job done.

Job done. Sorry about that, but you lost.

THEY LAUGH

Now what happens, do we take it in turns or do we play?

-There is more over there.

-There is, isn't there?

Just go for it.

Dog fouling is a big problem in Ilfracombe,

so Nella can only lead by example.

That's disgusting.

Nothing worse than another person's dog poo,

its like changing another child's nappy.

It's not the dog's fault. If the dog's fouling,

it's not the dog's fault at all.

Just a natural process, you can't stop that,

but what you can do is be a responsible dog owner and do

your very best to make sure it doesn't interfere

in anyone else's life.

There are over 8.5 million dogs in the UK,

and between them, they produce an estimated

1,000 tons of dog mess a day.

Across a year that's an awful lot of poop. And with plenty of dogs in

residence here, the poop can quickly blight the picturesque beaches.

This is a regular spot for people literally to

bring their dogs down for a quick run on the beach.

You've got all the flats here, a lot of multi-occupancy buildings,

a lot of dog owners.

Argh! Argh, he got me.

-Did he get you?

-Yeah, he got me.

By the seaside, there's not just dog poop to worry about.

Did he get me back as well?

-The joys of seaside living.

-It's all down your leg!

THEY LAUGH

If dogs could fly, we would all be in trouble.

Earlier on, we met the volunteers

who man the Urban Blue Bus in Maidstone.

When most of us are at home stirring our cocoa, they're still

out there dealing with the casualties of a night on the tiles.

BLEEPED

Blue Bus Volunteer medic Chris Brogan is on his way

to attend to an injured girl.

Just got reports of a female with a head injury outside a nightclub.

The trouble with head injuries is that they can deteriorate

quite quickly, so we need to assess her as quickly as we can,

and if necessary, get her back to the tent or make

a decision on the ground that we need to call an ambulance.

-Hello, mate, where are we?

-By the front door.

-Cheers.

Hello, my name is Chris, I'm a medic

and I'm going to be looking after you this evening.

You have a rather nasty bump on your head.

Can you remember how it happened?

After examining the patient, fellow volunteer Jo is concerned.

She's now presenting with a few kind of red flags for head injuries.

She's had a lot of nausea and vomiting,

she is finding lights quite offensive, she is struggling to

deal with lights, so we are sending her up to hospital to be checked

by professionals, let them be able to sort her out rather than us.

But former soldier Chris is more used to battlefield emergencies

than those caused by revelling.

Battlefield trauma is completely different

to night-time trauma in Maidstone!

There's no rest for the team. Jo is immediately called

to attend to another casualty who's been spotted by the cops.

It is currently 25 to one in the morning,

and they are starting to come thick and fast now.

Evening, guys.

How we doing? Had a good night? Can I have a quick look at your eyes?

That's it, look at my nose for me. Good man, thank you.

-Have you banged your head at all?

-Yeah.

-Have you got a headache?

-Yeah.

-Where does it hurt?

-Top of my head.

-Top of your head?

Whoa.

-Are you feeling sicky?

-Yeah.

Hold that head up for me? Come on.

That's it, get it all up. Well done.

I can't remember anything, like, it's just being here

with this nice woman telling me what to do.

I can't remember.

What we are doing is transporting him back up to the blue bus

in the back of the police van, because it's going to be

safer for him. Once we get back up there we will assess him and see

what we are going to do with him.

-Either send him home or send him to hospital.

-Ah, my head hurts badly.

I'm not surprised, you head-butted the floor.

That's it, watch your noggin.

If he's not sent to hospital, he'll need

to lie down in the bus before he can get himself home.

As the pubs and clubs start to empty in the early hours,

the chaos starts to die down. But there are other injuries to attend.

It's bopping, not boozing, that brings the next patient to the bus.

She's injured her ankle on the dance floor.

Silly dancing, fell on top of one another...

She was dancing like an absolute nutter.

Nothing drink-related, just,

she can't handle the shapes that she makes.

There? That hurts, doesn't it?

After Jo clears her to go, she calls her mum to pick her up.

There's a lot of swelling there, its very tender,

she can't really walk on it.

I came dashing out quick as I could, and it is nice to see

that she's OK and she's been very well looked after this evening.

It's thumbs-up for mums and bus volunteers.

It's an absolutely top service

and I think there should be more in cities around the UK.

Definitely.

At last, after a long, busy shift,

these local heroes are ready to call it a night.

Time is now 20 to five, we did 19 jobs tonight. If we weren't here

that would be 17 ambulances would have been called into town.

It's been quite a busy night.

It's been good. Nice, enjoyable, safe night for us all.

That's your lot for today. Thanks for watching.