Episode 4 Oxford Street Revealed


Episode 4

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It's the most famous shopping street in the world,

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in the heart of Britain's capital city.

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A mile and a half long, with 30 million visitors each year.

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With some of the world's most famous shops, biggest stars...

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-Kate Moss!

-CHEERING

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-..and busiest stations...

-Sorry, guys, stand back for me.

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..what does it take to keep it running 24 hours a day...

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The busiest street in the world, so it needs constant attention.

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-..seven days a week?

-Oi, clear off!

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You're going to be arrested on suspicion of attempted theft.

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Are you ready, London?!

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A street that never sleeps.

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This sort of thing wouldn't happen anywhere else.

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Oxford Street.

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-Coming up... shoplifters on Oxford Street.

-Guys.

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-They're trickier than ever.

-It's foil-lined.

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Burns Night comes to John Lewis.

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Gie her a haggis.

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CHEERING

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And dance, dance wherever you may be -

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Lord Of The Dance comes to Oxford Street.

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Look at that, it's a stage!

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To maintain its position as one of the world's premier shopping

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destinations, Oxford Street takes the comfort

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and security of its visitors extremely seriously.

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SIREN BLARES

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Which is why they have a team of specially trained undercover

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police patrolling the street, on the lookout for those visitors who

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aren't there just to shop.

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One of their biggest challenges, according to team member

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PC Paul Penrose, is dealing with shoplifters

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and their ever-changing tactics.

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Got a lot of high-end stores and they're selling very,

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very high-value items.

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So we're finding people coming in as part of gangs, and they're

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getting very, very good, and are taking very high-value items.

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They're always trying new tricks.

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so we're basically trying to stay one step ahead of them.

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Every result we get, when we get one of these guys

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and start getting into the gangs, is a great result for us.

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Tonight, he and his team are out keeping watch over Oxford Street,

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looking for the telltale signs of criminal

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behaviour. And it's not long before Paul makes a stop.

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He's seen three men acting suspiciously,

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-and has been following them.

-OK, we're at St Christopher's Place, on the side of Oxford Street.

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We've witnessed a male come round the corner and we've stopped

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and had a look at him. We've watched him go into the bookmaker's.

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He went straight downstairs. Another male caught my attention.

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He was sat just outside the bookie's.

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About a minute later, he went down into the bookmaker's.

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He was carrying a green rucksack.

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He then leaves the bookmaker's, having passed his bag over.

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And it's at this point that I follow the male out onto

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Oxford Street, where I detain him

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to discuss what's happened with his bag.

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The green rucksack is now with the man in the grey suit.

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Off camera, he passes it to a third man sat in the bookie's,

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then leaves.

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It's fairly obvious that there's something going on.

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We know that the bag is still downstairs.

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Paul calls fellow officers Alex and Andy into action.

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Andy and Alex then go down into the bookmaker's

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and notice another male is sat down there with a big black bag.

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And also the green rucksack.

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And it's at this point that I come down to detain this third

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male and bring the bags up and see what's going on.

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He was a little bit chippy, plenty to say.

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He was trying to pull away from me,

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so I had to give him some words of advice about staying calm,

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otherwise he was going to get handcuffed and dragged out.

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PC Marsh comes and picks up the second bag.

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Paul recognises a common shoplifting technique.

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He's seen thieves meeting with an accomplice to hand over stolen

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goods before.

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We know that they're involved as a three.

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One will go in, put the suits in the changing room.

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The chap with the bag will go in and will conceal the items.

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And generally the third person is a lookout.

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Upstairs, the arrested men aren't happy.

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Mate, mate. Whoa! Listen. Yeah, I know.

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Stay calm, else you'll go on the floor.

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They arrest me for nothing.

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They arrest me for nothing.

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Whether the men are shoplifters or not will depend on what Paul

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finds in the two bags. And in one of them, he's discovered quite a haul.

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OK, so what we've got in here is we've got two suits.

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This jacket is worth £350.

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Got a pair of trousers that is worth £100.

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The second suit is more of a nice little pinstripe number.

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They're ver... They're large.

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They're for a large gentleman.

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That's £100 for the trousers again, so what we up to? 350, 450, 550.

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And the third jacket is £300.

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So there's £850 there.

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The men deny having stolen the suits, but there are no receipts.

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Another officer thinks what he's found in the other bag is proof

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the men set out to steal.

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It's foil-lined.

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As he hadn't got any cold drinks in there, I thought he was

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putting the jackets into the bag to stop the security alarms going off.

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So at the moment, he's been arrested for having articles for going equipped

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to steal on him.

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All three of the men are taken back to the police station for questioning.

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Justice.

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Later, the team are back on the hunt,

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and the shoplifters don't like it one bit.

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I've told you five times, stay back there!

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In the food hall at John Lewis' Oxford Street store,

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manager Andy has a big day ahead of him.

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He's been tasked with trying to sell large quantities of a foodstuff

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that divides opinion at the best of times.

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This is haggis.

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Scotland's national dish.

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It's a mixture of lamb offal, oatmeal and spices.

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The offal includes sheep's lungs, liver and heart.

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Some people love haggis, others hate it, but today Andy has hit on a plan

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to send sales of this Marmite of the meat product world soaring.

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He's planning on making the most of a landmark birthday.

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Robert Burns, as Scotland's national poet, has a day in celebration

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of his life. And Scots across the globe get together to eat

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haggis, drink whisky and celebrate

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the poetry of their national poet.

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And this year, the store is celebrating it in style.

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To promote Burns, and obviously our sales of haggis and whisky,

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shortbread and all things Scottish,

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we're going to process the haggis around the store.

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And to help Andy with his procession, the store have hired in a specialist.

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'I'm Pipe Major Willie Cochrane, ex-King's Own Scottish Borderers.

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'You've got to keep the bag full.

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'And every time you take a breath, you squeeze like mad.

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'Keep squeezing.'

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They say it's like a good woman - you've got to squeeze her now and again.

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Willie, Andy and colleague Fraser will parade the haggis through

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all seven floors of the store, before opening it up to a tasting

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session for customers.

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The event will culminate in the ceremonial recital of Burns'

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famous Address To A Haggis.

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For the last few years, Scotsman Fraser has executed this duty,

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but this year it's all change.

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We spoke about it and we decided that Andy would do it this year.

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Broad Scots is not, as you can tell, my natural accent.

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And doing this poem justice isn't the easiest thing.

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The highlight of the address is when I pull out my sgian-dubh here

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and stab the haggis.

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Willie, Andy and Fraser are due to make not one,

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but three pipe parades through the store.

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Fraser might not be doing the recital this year,

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but he's got an equally important job.

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Well, I'm chief haggis carrier this afternoon.

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Very important.

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I mustn't drop it.

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Later, it's Scotland The Brave in the food hall, as Andy

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and the team trench the gushing entrails bright.

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Gie her a haggis!

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CHEERING

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At the east end of Oxford Street stands the Dominion Theatre.

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This Grade II listed, Art Deco performance space is

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one of the West End's leading theatres.

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It was famous for its 12-year staging of the Queen musical

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We Will Rock You.

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But that closed, and now there's about to be a new show in town.

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In three days' time,

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Michael Flatley's Lord Of The Dance: Dangerous Games opens.

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David Pearson is the theatre's general manager.

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Competition is very high in the West End between theatres.

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There's a whole number of theatres in a very close proximity.

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So we have to keep on top.

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And they're banking on Lord Of The Dance keeping them there.

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But for the show to go on, it needs a set.

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Bringing Lord Of The Dance into the Dominion is a challenge.

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Michael Flatley and all his creative team are perfectionists in what they do.

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And meeting their expectations is the job of Sacha Queiroz

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and his 20-strong stage crew.

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Every single member of the team has to be at the top of their game

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to make sure this show works, make sure it opens on time,

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and make sure it's safe for everybody concerned.

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Today, it's the most important job for the stage team - the load-in.

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So we start with a completely empty stage at the moment,

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and then by the end of the day we need to have...be in a position where we

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can start rehearsals tomorrow for the opening night on Friday night.

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It's a big day for Sacha and his team, and with the first

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consignment of the load-in at the stage door, they can get started.

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I think your video wall has turned up.

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The team start unloading the trucks.

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All systems go, this truck will be empty in 45 minutes.

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The set is to be made up of a giant video screen

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covering the width of the stage.

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It will hang from a specially designed metal truss, which the team assemble.

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This bit's probably the most time-consuming.

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I wouldn't say it's the hardest bit,

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but, as you can see, I'm perspiring a bit.

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-The truss will sit in the rafters.

-I'm going up. Just saying.

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To get it up where it needs to be,

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electric winches must be assembled above the stage.

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And that's the job of Ben Love.

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We're off to the booth

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to put some points in.

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AKA electric hoists.

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So that the people downstairs can lift stuff up and I can go home.

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Cheers, lover!

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Despite its hi-tech nature, much of the work of the stagehands

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comes down to toil, sweat, and a dollop of elbow grease.

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-Is that the next one?

-Yes. Yeah, I've got you, lover.

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Despite his job, Ben's no fan of Irish dancing.

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Lord Of The Dance is on for six months,

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and the video wall will hang there throughout the run.

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Which means Ben can't afford any mistakes.

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Yeah. Close enough!

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You're installing stuff which is

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hanging tonnes of stuff over people's heads.

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So if you don't do your job properly, or don't

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have any pride in your work, then, frankly, you shouldn't be here.

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While Ben's winch is almost ready to raise the truss,

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other stagehands move on to the all-important video wall.

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These LED screens will be joined together in rows to create

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the huge stage-wide screen.

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The first row is always a bit slow.

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Once we get the first row up, and it's all in line,

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then every row after that is much faster.

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-Half an hour.

-Half an hour.

-When this one is ready, we can start with the other one.

-Brilliant.

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But while the video wall is taking shape nicely,

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the same can't be said for other key parts of the set.

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Another truck, due this afternoon, is yet to arrive.

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What's left on the truck?

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-Costumes.

-Set. Deck.

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-Deck?

-More deck for that.

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I see a lot of crew standing around.

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It's just a little bit frustrating, knowing that we're paying them

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quite a lot of money to stand there and do nothing.

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-Later, the deck arrives way behind schedule.

-Five hours.

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Can they get the stage ready, and will it meet the exacting

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standards of the Lord of the Dance himself?

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The undercover ORB police team are fighting an ongoing

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war against the shoplifters of Oxford Street.

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But catching thieves is difficult,

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and every day of the week the team perform a complex game of cat

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and mouse to identify their targets and try and catch them in the act.

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Today, Paul Penrose and Hatice Iper are scanning hundreds of passers-by

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and it's not long before two men arouse their suspicions.

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We've seen a couple of guys who have piqued our interest.

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Seemed to slow and take a good long look into shops. Nice.

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One goes in, one waits outside.

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He is nervous, he's jumping round on his toes.

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He is keeping an eye out...

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now...for us.

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These are the clues that the undercover team are trained to

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recognise. And Paul decides to follow the men.

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They are moving now.

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He calls in another member of the team.

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And together the three of them begin to track the men.

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Paul knows what he's looking for.

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And he thinks he recognises a few tricks of the trade

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in the movements of the men.

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They've gone upstairs

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and then they've turned round very quickly and run down the escalators.

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That's classic counter surveillance, where they'll go up an escalator

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and then come down and see who's going back up.

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From that, they can see who's moving around with them.

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Coming back out.

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Further down the street, the men enter another fashion retailer.

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Paul follows, while Hatice watches the exit.

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-Moments later, Paul's out.

-They're shoplifting. All right.

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They've looked at a jacket, they've picked one up,

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and then next minute you hear the tinkle, the tag's gone,

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both tags are on the floor.

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Hatice goes to observe the men and alerts the store security guards.

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But it looks like the men have spotted the guards,

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as soon afterwards they exit the shop.

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Paul's seen enough.

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He can't risk them giving him the slip, and moves in to make a stop.

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Later, Paul gets his men, and turns up more than he bargained for.

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Oh, mate, whose is that?

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At the John Lewis food hall, Andy, Fraser and Willie are about

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to parade the haggis throughout the store's seven floors.

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And without further ado...

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Ready for these escalators?

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BAGPIPES PLAY ..it's Scots Wha Hae.

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Once we get on the escalator and get customers' attention,

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they seem to enjoy it. Lots of photographs taken.

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We were just happily minding our own business in the bath section

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and we heard a piper coming down the escalator.

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Being a responsible, informative parent,

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popped over here just to show her.

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APPLAUSE

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The piped procession has drawn quite a crowd,

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just in time for Andy's big moment.

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Fair fa' your honest, sonsie face,

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Great chieftain o' the pudding-race!

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Aboon them a' yet tak your place, Painch, tripe, or thairm...

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While thro' your pores the dews distil

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Like amber bead.

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His knife see rustic Labour dight,

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-An' cut you up wi' ready sleight...

-FRASER CHEERS

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Trenching your gushing entrails bright,

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Like ony ditch...

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Gie her a haggis!

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THEY CLAP

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BAGPIPES PLAY

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That's the first haggis stabbed, killed and plucked.

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LAUGHTER

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With the haggis open for business,

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customers can finally get a taste

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of the great chieftain of the pudding race,

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which is the whole point for manager Abbie.

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A lot of it is about sales, but it's also about getting people trying some new things,

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so lots of people who are quite nervous about haggis.

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We will sell a couple of thousand haggis over the weekend.

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Mm.

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Mm. To die for.

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Even better with the whisky.

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With the tasting in full swing, there's no let-up

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for Andy, Willie and Fraser.

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I've only got to do it twice more now.

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With three parades to perform,

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for Andy that means the Address to the Haggis three times, as well.

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-An' cut ye up wi' ready sleight...

-FRASER CHEERS

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His accent is quite authentic.

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It's very, very good for an English person reciting that poem.

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Not too bad. A bit Glaswegian.

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But it seems they've not won over everyone.

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We don't eat haggis. We've seen what goes into it.

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We don't fancy it.

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He may not fancy it, but over 2,000 other shoppers have.

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Sales are up year on year.

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We've had loads of people come down, lots of comments,

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lots of tweets, so it's been really exciting today.

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Andy, Fraser and Willie can feel satisfied

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that they've done their bit to both entertain the crowd

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and celebrate the memory of Scotland's national poet.

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At the Dominion Theatre, the stage crew are awaiting a truck

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with more of the Lord Of The Dance set.

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It's now four hours late and they can't move on until it arrives.

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I see a lot of the crew standing around.

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It's just a little bit frustrating knowing that we're paying them

0:19:170:19:20

quite a lot of money to stand there and do nothing.

0:19:200:19:23

-RADIO:

-'We're going to turn up on the door any second.'

0:19:230:19:25

Ooh. Ooh, success. Copy that. We're on our way.

0:19:250:19:29

At 6.30pm, two hours before they were meant to finish,

0:19:290:19:33

it finally shows up.

0:19:330:19:35

Five hours.

0:19:350:19:37

Four. Four hours. I'm doing him a disservice.

0:19:370:19:41

He was due at half past two. Never mind. Never mind.

0:19:410:19:45

The crew swing into action once again.

0:19:450:19:48

Can you just help get everything off the stage floor?

0:19:490:19:52

One of the biggest challenges for the team is the stage floor.

0:19:520:19:55

In its usual form, it has a slight slope,

0:19:550:19:58

but that's no good for Irish dancing, which involves heavy footwork

0:19:580:20:02

and a need for the audience to see the feet moving.

0:20:020:20:05

So, the team are having to install a special surface to make it flat.

0:20:060:20:10

But, despite their hard work,

0:20:110:20:13

Sacha is going to have to face the fact that it will now be too late

0:20:130:20:17

to get it all ready in time for tomorrow's rehearsals.

0:20:170:20:20

He calls it a day,

0:20:200:20:22

still confident he'll have Michael Flatley dancing tomorrow.

0:20:220:20:26

It started off really well, but, unfortunately, we got to a point

0:20:260:20:30

where the truck was delayed and delayed and delayed.

0:20:300:20:33

The next day, the team are up and working bright and early

0:20:380:20:42

and there are plenty of jobs to keep them busy.

0:20:420:20:45

Yeah, we're getting there. I hope.

0:20:450:20:48

The video screen's up and being tested,

0:20:500:20:54

but by going into a second day,

0:20:540:20:56

the team are now having to work around rehearsals.

0:20:560:20:59

-How's that one, Richie?

-Good.

-Good.

0:20:590:21:02

Definitely near the finish line now, and that's a relief.

0:21:030:21:08

Another hour's worth of finishing off the last bits

0:21:080:21:10

and we should be able to get fully into the rehearsal process.

0:21:100:21:14

And, with the finishing touches completed,

0:21:140:21:16

Sacha and his team have finally got there.

0:21:160:21:19

Look at that! It's a stage.

0:21:190:21:21

-When did that happen?

-Beep-beep-beep-beep!

0:21:210:21:23

Dress rehearsals for the West End's latest mega-show

0:21:230:21:27

can get fully underway.

0:21:270:21:28

LORD OF THE DANCE MUSIC PLAYS

0:21:280:21:30

And just in time for none other than the Lord of the Dance himself.

0:21:430:21:47

Michael Flatley has arrived.

0:21:470:21:50

Mr Flatley is here and he seems happy.

0:21:510:21:53

He's a man of exacting standards and it's great that he's walked on stage

0:21:530:21:57

and he hasn't had any major complaints and any major problems.

0:21:570:22:01

It looks fantastic. It's all done.

0:22:010:22:04

I'm very, very pleased about it all.

0:22:040:22:06

And with that, the Lord Of The Dance is finally ready

0:22:060:22:09

to strut its stuff on Oxford Street.

0:22:090:22:12

The Oxford Street police team have been tailing

0:22:220:22:25

two suspected shoplifters.

0:22:250:22:27

PC Paul Penrose says he witnessed them

0:22:270:22:29

interfering with security tags in a clothing store.

0:22:290:22:33

He and colleague Hatice have decided it's time to make a stop.

0:22:330:22:37

Guys, police.

0:22:380:22:40

Just come and stand on the side, please.

0:22:400:22:42

I've been watching you. I've seen you with that jacket.

0:22:420:22:47

You took the tag off, so you're going to be searched.

0:22:470:22:50

The men didn't actually take the jacket.

0:22:500:22:52

Paul thinks that store security got too close and spooked them.

0:22:520:22:56

He's now looking for a magnet or other device that could have

0:22:560:22:59

been used to remove the security tag.

0:22:590:23:02

Right, who's got the de-tagger?

0:23:020:23:04

Instead he finds phones - lots of phones.

0:23:040:23:08

OK, you've got two phones. Yours?

0:23:080:23:11

-No, one is one of a friend.

-Oh, that's interesting. OK.

0:23:110:23:15

These are both your phones?

0:23:150:23:18

-Oh, mate, whose is that?

-Mine.

0:23:180:23:20

-That's yours, as well, is it?

-Yeah.

0:23:200:23:23

There's no contacts in the phone. There's nothing.

0:23:230:23:25

It looks like the phone has been reset.

0:23:250:23:27

Paul is disappointed not to have found a de-tagging device.

0:23:270:23:31

But five phones between two men is still of interest.

0:23:310:23:35

I'm arresting you on suspicion of theft of a mobile phone.

0:23:360:23:40

You're also under arrest on suspicion of criminal damage

0:23:400:23:44

to the tag in the item that you de-tagged,

0:23:440:23:47

and you're also under arrest for attempted theft of the jacket.

0:23:470:23:51

As soon as you've de-tagged that jacket, that's an attempt,

0:23:510:23:54

all right?

0:23:540:23:56

The man's companion has convinced Hatice both his phones

0:23:560:23:59

really are his, as they do at least contain his contacts and information.

0:23:590:24:04

As Paul only saw the other man remove the security tag

0:24:040:24:07

from the jacket, this one is free to go.

0:24:070:24:10

You're going home now. Don't come back to Oxford Street, OK?

0:24:100:24:14

That man leaves and the team radio for transport

0:24:140:24:17

to take the other man to the police station.

0:24:170:24:20

He'll be interviewed with a solicitor and a translator.

0:24:200:24:23

The suspect heads off to the station, but the team's job is far from done.

0:24:260:24:31

Patrols continue into the night.

0:24:310:24:34

We're filming with Paul when a call comes through

0:24:380:24:40

that PC Darren Bond has made a stop at the other end of the street.

0:24:400:24:45

He and a colleague have identified three men acting suspiciously

0:24:470:24:51

and stopped them.

0:24:510:24:52

A search has uncovered bottles of perfume concealed in their clothing.

0:24:520:24:56

We noticed these three acting suspiciously.

0:24:570:25:00

They were looking into the store, but not apparently to shop.

0:25:000:25:04

They were looking at where the staff were

0:25:040:25:06

and where any security people were.

0:25:060:25:07

We decided to do a stop and search on them under Section 1 of Pace.

0:25:070:25:13

This guy had one bottle of perfume stuffed underneath his pants.

0:25:130:25:16

Matey here in the woolly hat didn't have anything,

0:25:160:25:19

but the third guy had three bottles of perfume, two in his pockets,

0:25:190:25:23

the other one stuffed underneath his pants, as well.

0:25:230:25:26

And one of the men has the best excuse for having

0:25:260:25:28

bottles of women's perfume in his pants that the team has ever heard.

0:25:280:25:32

The men's story gets even more unbelievable.

0:25:390:25:43

They claim they found the perfume in the street.

0:25:430:25:46

Darren's search, however, has turned up something else deeply suspicious -

0:25:460:25:51

an oddly shaped lump of metal.

0:25:510:25:54

Pliers that are used for removing security tags.

0:25:560:25:59

These tools are commonly used by shoplifters to help them steal.

0:26:010:26:05

Carrying them can be a criminal act.

0:26:050:26:07

Perhaps no surprise, then, the suspects are less than pleased.

0:26:080:26:12

SUSPECT SPEAKS OWN LANGUAGE

0:26:120:26:14

Don't you point your hand at me, in my face, OK?

0:26:140:26:17

You are...man. Not me.

0:26:170:26:18

Don't point your hand at me, OK?

0:26:180:26:21

Darren's thorough investigation is making one of the men jumpy.

0:26:230:26:27

Mate, I've told you repeatedly to stay there, OK?

0:26:270:26:31

If you're going to be like that... I've told you five times.

0:26:310:26:34

No, it's camera. It's TV.

0:26:340:26:36

I haven't got enough handcuffs for you. Your friends are in handcuffs.

0:26:360:26:40

I've repeatedly asked you to stand there, OK?

0:26:400:26:43

OK. Camera...

0:26:430:26:44

Stay still. Don't raise your hands and no problems, OK?

0:26:440:26:49

-OK.

-Do you understand? Right.

0:26:490:26:52

The team run a check on the men's names and get a hit.

0:26:520:26:56

Two of the men are known to the police for shoplifting

0:26:560:26:59

and one has previous for carrying weapons.

0:26:590:27:02

But there are no outstanding warrants against them.

0:27:020:27:06

Darren decides to take one of the men in for questioning.

0:27:060:27:09

The other two men are let go.

0:27:100:27:12

Yeah, so I'll bring in the one with the de-tagger and pliers.

0:27:140:27:17

He's the one with the three bottles of perfume anyway.

0:27:170:27:20

So, you're under arrest.

0:27:200:27:21

You do not have to say anything, but it may harm your defence if you do not mention

0:27:210:27:25

something which you later rely on in court.

0:27:250:27:27

-Anything you do say may be given in evidence.

-OK.

0:27:270:27:29

The suspect is taken to the station, booked in and later charged.

0:27:310:27:35

He was sentenced to 16 weeks in prison, suspended for two years.

0:27:350:27:40

The perfume was returned to the store it belonged to.

0:27:400:27:44

In the earlier attempted theft, no further action was taken

0:27:440:27:48

as the store's CCTV did not cover the removal of the tag from the jacket.

0:27:480:27:53

However, the iPhone discovered on the man was found to be

0:27:530:27:56

an illegal counterfeit.

0:27:560:27:59

In the bookie's case, after questioning and further analysis

0:27:590:28:02

of the CCTV, this man was charged

0:28:020:28:05

with handling stolen goods and going equipped to steal.

0:28:050:28:09

However, he failed to answer bail

0:28:090:28:11

and police believe he has left the country.

0:28:110:28:14

A warrant for his arrest has been circulated.

0:28:140:28:17

The other two men were not charged,

0:28:170:28:19

and both have also returned to Romania.

0:28:190:28:22

They'll keep coming, we'll keep taking them out,

0:28:220:28:25

and we'll win. We always do.

0:28:250:28:27

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