Episode 9 Oxford Street Revealed


Episode 9

Observational documentary series. The undercover Oxford Street police team take on table-surfers, distraction criminals who target bars and restaurants.


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Transcript


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It's the most famous shopping street in the world,

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in the heart of Britain's capital city -

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a mile and a half long, with 30 million visitors each year,

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with some of the world's most famous shops,

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-biggest stars...

-Kate Moss.

-CHEERING

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-..and busiest stations.

-Sorry, guys, stand back for me!

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What does it take to keep it running 24 hours a day...

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It's the busiest street in the world, so needs constant attention.

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-..seven days a week?

-Oi! Clear off!

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You're going to be arrested on suspicion of attempted theft.

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Are you ready, London?

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A street that never sleeps.

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This sort of thing wouldn't happen anywhere else.

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Oxford Street.

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Coming up...

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The Oxford Street police crack down on table surfing -

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distraction thefts from bars and cafes.

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Just be aware of your belongings cos they'll be targeting you.

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And window cleaning on ropes.

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This is the best bit - the point of no return.

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Oxford Street may be the home of shopping in the West End,

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but the streets and courtyards immediately around it

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are the place to eat and drink.

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There's everything from Michelin stars to frozen ice bars

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and the best restaurants get busy from early in the evening.

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Making sure it's a safe place to eat and drink

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is the job of the Oxford Street police team, known as ORB,

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and tonight, PC Andy Pescott is on patrol, doing just that.

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At the moment, he's on the lookout

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for a priority crime known as table surfing.

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This is when thieves target bars and restaurants

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and attempt to distract their customers,

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then steal items like phones or cash from their tables.

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It's a problem throughout UK city centres.

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And out on patrol...

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From 3279. Have you got a direction of travel, please?

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Negative. No direction of travel at the moment.

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..Andy gets a call to just such a crime.

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Flower seller's just stolen a phone on Hanover Street.

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It's only a few hundred yards away, so Andy hurries.

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But at the location of the robbery, there's no sign of anyone suspicious.

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Andy decides to take a look round the area,

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but the description he was given over the radio is basic.

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It was a possible European male, dark clothing.

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This time round, it seems the thief is long gone.

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Yeah, re the flower seller, Slug and Lettuce,

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I've done a quick area search from Hanover Street,

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Brook Street, South Molton Lane, South Molton Street - no trace.

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Andy decides to warn drinkers at the local pubs

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that there's a table surfer about and it seems he's been seen.

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How long ago and where?

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I would say it was about an hour ago and right there. He had flowers.

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Yeah. So, basically, he's offering you flowers

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but when he puts them down, he'll take your phone.

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For tonight, at least, Andy's thief is gone.

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But the ORB team know there are table surfers out there

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and they're determined to stop them. With that in mind,

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tonight, other plain-clothes officers have been covertly hidden

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in various pubs and restaurants,

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in an operation overseen by PC Darren Bond.

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Whoa.

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And just off Oxford Street, Darren sees two men

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he thinks are behaving suspiciously. He decides to tail them.

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I've seen a couple of guys.

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I noticed one of them outside one of the restaurants up the road

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and he was looking around a lot before going in.

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I've now noticed them going towards another restaurant

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a few minutes later and, again, very edgily looking around

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before looking to go into a restaurant.

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Maybe they're looking for bags to take.

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They're walking off again now from this restaurant.

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The only option is to covertly follow the two men.

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They soon head into another restaurant.

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Darren follows them in and decides it's time to sit down on the job.

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-OK.

-So, it won't be eating,

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-it'll just be watching somebody for a second.

-I see, OK.

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But after a few moments, Darren is happy

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that the two men were just being fussy

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over which restaurant to choose.

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You'll get ones that'll sit down in a restaurant

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but you're looking not so much...

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Sometime you think that's more innocent

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but it can be sometimes they're looking to do something

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next to them, but these guys, I can't see anything for them

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to take where they are, so they're probably all right.

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But, elsewhere, there has been a table surf and Darren gets word

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that one of his covertly hidden officers thinks she's foiled it.

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A couple of the team have deployed to one of our hot spots

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and are looking for bag thieves and what we call table surfers

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and they've been looking for that type of offence

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and have witnessed one, so we've got one detained.

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Later, Darren catches up with his team and a table surfer.

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It's 6.30am on Oxford Street and, at the moment, all the shops are shut.

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This is no time for a bit of retail therapy,

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but it IS the time when the street does its housework.

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Oxford Street, more than most roads, needs to keep up appearances,

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which is why Craig Deamer and his team of window cleaners

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are here bright and early.

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Today, this office block is in their sights.

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The owners want the windows cleaned before the shops open their doors

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in a couple of hours' time.

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This being Oxford Street,

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cleaning the windows takes a little more than a rag and a bucket.

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With no space for erecting a platform or machinery,

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they're going to have to do this one from the top down.

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It's the middle of Oxford Street.

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It's going to be very busy in the next half an hour or so.

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Our biggest concern is the weather. It's predicted thunderstorms later.

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So, they quickly head to the roof to get started.

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-LIFT:

-'Doors closing.'

-They're taking the easy way up.

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But it'll be the hard way down. They're going abseiling.

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With such extreme window cleaning ahead,

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they need specialist equipment.

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These ropes can take the weight of five fully-grown men,

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so there's no concern over them snapping,

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but Craig has another worry.

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Any rubbing of the rope on a sharp edge will just cut the rope.

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-That's our main concern.

-Fortunately, they have a solution.

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We use Kevlar matting.

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Kevlar is five times stronger than steel and will prevent any disasters.

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Craig and Andy will be doing the first run.

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Back on the ground,

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trainee rope window cleaner, Sean, will be keeping an eye on the clock.

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He doesn't know it yet, but he's also going to be having a go himself.

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The shop will be open at nine o'clock, so we've got to get

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these two front elevations done before the shop opens.

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But, even with all safety measures taken,

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the experienced hands are apprehensive.

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If you ain't nervous, you're more likely to make more mistakes.

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And with one last text to his mum, it's time to clean some windows.

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This is the best bit - the point of no return.

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As they progress down, those Kevlar safety mats are going their job.

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And the windows certainly need plenty of attention.

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The street has near-permanent bus and taxi traffic, a hoard of pigeons

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and this particular building is next to the giant building works

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at the Crossrail site. This could take a lot of washing-up liquid.

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Cleaning the windows, come up to the bars -

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bit difficult to get your arm behind.

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Apart from that, great views, great scenery.

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With the seasoned pros getting the windows above the alley and doorway

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finished in time for the shops to open,

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Craig has a surprise for trainee Sean.

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-Right, Sean, it's your turn, buddy.

-OK.

-How do you feel about it, bud?

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-Fine.

-Yeah?

-Looking forward to it.

-All right, go steady.

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I'll be down the bottom if you need me.

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It's not trainee Sean's first time up the rope,

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but Oxford Street has more distractions than most

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and with the rain due within the hour,

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this will be a test of his ability to focus and get the job done.

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-He fancies his chances.

-It's a lot to take in.

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You've got really concentrate and knuckle down in your training course

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and then that all shows when you're out on the ropes.

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But now's the moment to keep his cool.

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He's tying the ropes that will take his weight once he's hanging

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-over the edge of the building.

-This looks shorter.

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-Between the two eights, where you had the other eight.

-Oh, OK.

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-Look like you're shaking a bit.

-SEAN LAUGHS NERVOUSLY

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Excited. Looking forward to going over the edge

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-and doing some window cleaning.

-Down on the ground,

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Craig is also waiting for Sean to get on with the job.

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When we do this bit and go over the edge,

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the adrenaline kicks in and it's great.

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Sean is now suspended over Oxford Street,

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at the mercy of the ropes he tied himself.

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But Andy is watching his every step.

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Try and make sure your rope protector's done up nice and secure.

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It's now up to Sean and Andy to clean the rest of the windows

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-and divvy up the work.

-I can't get...

-You can't get there?

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Is it just too much of a stretch for you? I'll get your bit of window...

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And by the end of the drop,

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Sean is confidently cleaning windows like an old pro.

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-Well done. Good effort.

-You've done really well.

-Cheers.

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-Bit more swinging and you'll be fine.

-I really enjoyed that.

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Getting over the edge was a bit of a buzz and adrenalin,

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then coming down, yeah, it was good.

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But with several hundred stores on Oxford Street

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needing their windows cleaned,

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there's a steady stream of work for the boys.

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But that's a job for another day.

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We can drive away, happy that the job's been completed on time.

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HE TOOTS HORN

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Oxford Circus Tube station.

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Tens of thousands of people pass through this ticket hall each day,

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making it the busiest station on the network.

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And for staff based here, how they interact with passengers

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and the quality of their customer service is everything...

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Northbound Bakerloo, platform four.

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..as new girl Sinead knows only too well.

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It's a job you have to have quite a thick skin for.

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You have to be quite bubbly, you can't be too shy.

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Customers are always in need of help,

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they're always in need of directions they're always in need of help

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with the machines, tickets or just general information.

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It's a fantastic job and I'm glad I'm here.

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I need to go to Kensington.

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Change at Victoria for the Circle line

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and that will take you to High Street Kensington.

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And it's a good job she's prepared

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because tonight's an important one for the station.

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Transport for London are modernising the Tube service

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and this includes closing ticket offices

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so customers can only buy tickets from machines.

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The plan is this will free up staff

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to deal with passengers face-to-face on the station floor.

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But some staff are nervous, so today, at Oxford Circus,

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they're doing a trial closure.

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Team leader Mustak is overseeing the experiment.

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Today, all our staff will be coming

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and helping our customers on the machines.

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Staff realise that technology has taken over

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so they have to utilise that more and they understand that,

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but some staff are nervous.

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One staff member who will be coming out of the office today

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is station assistant Stan Neill.

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-He's worked the ticket office here for nearly 30 years.

-I'm sad.

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I think the ticket office should have been kept open, my own opinion,

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because it's nice to help people at the window,

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especially tourists, and we're coming to the busy summer season,

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so that should be fun and games outside.

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I hope it all goes well, that's all I hope.

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They're about to find out.

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-You're giving me £10.

-Stan, make that your last one, yeah?

-OK.

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So, I'm going to close now and get outside amongst all the people.

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You deal with the two machines here, three machines.

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This is your guideline, so if you're not sure what to do,

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-this tells you in there.

-OK, thanks.

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So, with a guidebook and some encouraging words,

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staff now have an hour and a half of solid customer service

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and no ticket office to hide away in.

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It's just a trial this time, but in two weeks,

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their jobs will be based permanently out on the ticket hall floor.

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Mustak's team get stuck in.

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It's £4.80 to Arsenal.

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-Two children to Victoria, return.

-No, hang on.

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The best ticket is a one-day travel card, OK?

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-Is it cheaper than the return?

-Yeah.

-OK.

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But it's not long before the team are faced

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with a more complex ticket problem.

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This man's monthly travel card is broken

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and he needs to get it replaced.

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I went to the ticket office to get it changed,

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but it looks like it's closed.

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Without a ticket office, Mustak's options are limited.

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I can do it for two days

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and then they will transfer the monthly to your new card.

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Mustak can't issue a new monthly card from the machines available.

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The man will have to make do with a two-day ticket

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and contact customer services separately.

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The ticket office was great last time.

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This time there was no ticket office, so we'll see.

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It's a far from ideal start for the closure trial

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but while staff continue to get to grips with it,

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other staff are about to put different customer service skills

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to the test.

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VIP, eastbound Central line.

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-What number train, rear car? Over.

-Train number 002. Over.

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On my way. Out. I'm going to go and meet a VIP.

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Gerry Haines, better known as the Colonel, has got a VIP to deal with.

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VIP, in company parlance, means a visually impaired passenger.

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A visually impaired passenger is going to need help

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being led from one platform to another. That's where I come in.

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While he heads to the platform,

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up top, Sinead has got herself a traveller

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in need of a different kind of assistance.

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This man has had a few drinks

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and staff believe he slipped on the stairs and banged his head.

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Sinead takes him into the office. He could need medical help.

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Later, VIPs, injuries and ticket issues are par for the course

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as evening continues in the ticket hall.

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Outside a busy bar full of evening drinkers,

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the Oxford Street police team have made an arrest

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and they think it's a big score.

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One of Darren's most recent recruits has radioed him

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to say she's just bagged herself a table surfer.

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Yeah, so my colleagues who's got this body

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was recently on our training programme

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and has done a number of shifts working with us.

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Darren is soon on the scene. This is the suspect.

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He's having his picture taken and circulated

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to see if any other officers recognise his face.

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The guy's been seen to approach the table

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with four young ladies having a drink

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with their phones on the table.

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He's put an A4 piece of paper across the table

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that has, scrawled on it in some foreign language, some writing.

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It doesn't seem to be particularly legible, but that doesn't matter,

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cos that means the person has to look at it more intently

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to see what they're actually reading in front of them.

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This is the paper. It's part of a cunning ruse,

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but Darren's covert officer spotted what was happening.

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Myself and Richard have been out today in plain clothes.

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We've been in All Bar One, sitting by the table.

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I noticed this gentleman approach some females

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with a bit of paper in his hand

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and put his hand under the bit of paper

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and I could clearly see him pick up the phone, which amounts to theft.

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So, we stopped him straightaway and he's been arrested for theft.

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Excellent result. Really pleased with it.

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The training course helps officers to develop the skills

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to spot when individuals might be up to no good.

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This shows that the training course really does work.

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The arrested man seems a little bewildered at what's happened

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and doesn't want to try his English.

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HE SPEAKS IN NATIVE TONGUE

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With the suspect taken in for interview,

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the woman whose phone was nearly stolen is relieved

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to still have her prize possession.

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This is my iPhone and, obviously, it's a smartphone

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and they're quite desirable, so a lot of people will try and get them.

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He basically put that bit of paper on top of my phone,

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trying to steal my phone and, luckily,

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we managed to catch this and we got really lucky

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because next to us, there were two police officers.

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They blended extra well cos I would never have guessed

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that they were police officers and I'm grateful that they were here.

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It's one table surfer safely off the streets,

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but there will be others out there.

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Darren thinks the diners and drinkers of the West End

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would do well to keep their eyes peeled.

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Always ask yourself, "Why is this person approaching my table?

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"Why are they talking to me? What are they doing with their hands?"

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Just be aware of your belongings, your bags by your feet,

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They're looking to target people in pubs, in cafes,

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catch them unawares and be off with your personal property.

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Don't allow them to.

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Oxford Street's central location makes it the ideal place

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for star-studded openings and product launches.

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And that usually means there'll be a photo opportunity or two

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with a famous celeb on the street.

0:18:240:18:26

And that's it. That's lovely.

0:18:260:18:28

That's great. That's lovely. Thank you, Anthea.

0:18:280:18:30

Today, an event is planned

0:18:300:18:32

with a soap actress appearing on the steps of a large department store

0:18:320:18:36

and that's good news for photographer Andy Barnes.

0:18:360:18:40

Michelle Keegan is turning up at House of Fraser.

0:18:400:18:43

She is number one FHM's sexiest women in the world.

0:18:430:18:46

Doing a big party tonight, but she's doing a launch of a clothing range

0:18:460:18:51

at House of Fraser, Oxford Street. I'm on my way.

0:18:510:18:54

Andy is a celebrity photographer who makes his living

0:18:570:19:00

being in the right place at the right time with a camera.

0:19:000:19:03

He's usually on or around Oxford Street

0:19:030:19:06

and thinks snaps of former Coronation Street star Michelle Keegan

0:19:060:19:10

are something he can sell to celebrity magazines.

0:19:100:19:13

Pictures of Michelle Keegan, at the moment, sell exceptionally well.

0:19:130:19:17

They are really good. They are like gold dust.

0:19:170:19:19

Andy's hoping to get an exclusive.

0:19:190:19:21

Cos I know so many people in the area now,

0:19:210:19:24

I get invited to events and parties.

0:19:240:19:26

This is really my manor, if you like.

0:19:260:19:29

But at House of Fraser, it's clear he's not the first pap on the scene.

0:19:290:19:34

-Do you know what time?

-Er, 5.15.

-5.15?

0:19:340:19:38

Andy gets to work.

0:19:380:19:40

First of all, he needs to find out

0:19:400:19:42

the state of play with the store itself.

0:19:420:19:45

Is this where the photocall's going to happen?

0:19:450:19:47

-Where's she going to...?

-Right there.

-Right there?

0:19:530:19:55

-Definitely for quarter past five?

-Yes.

-Yeah? Brilliant.

0:19:550:19:59

The event's important for House of Fraser.

0:19:590:20:02

They're hoping the celebrity endorsement

0:20:020:20:04

will help them sell more of the clothing line.

0:20:040:20:07

To help gain publicity, they've roped off an area

0:20:070:20:09

on the front steps of the store for photographers.

0:20:090:20:12

Andy wants to see how far he can push for access.

0:20:120:20:16

Is there an opportunity to get any pictures inside at all?

0:20:160:20:19

My understanding is no.

0:20:190:20:20

It's a blow for Andy and, as he waits, competition is growing.

0:20:200:20:25

Andy's agency have got him accreditation from the store

0:20:250:20:28

to be in the photographer's pen but other paps are arriving

0:20:280:20:32

and getting the same access

0:20:320:20:34

without having agreed attendance in advance.

0:20:340:20:37

What's he doing?

0:20:370:20:39

No, he's not one of the accredited photographers. So, he's like..

0:20:430:20:47

He needs to stay out of the pen area.

0:20:480:20:51

So, I'm the one who's been accredited.

0:20:510:20:53

-Just give me one second.

-All right.

0:20:530:20:55

I'm just making sure that I'm the one,

0:20:550:20:58

the photographer who actually does the photos

0:20:580:21:01

inside the press pen area.

0:21:010:21:03

But, despite Andy's protests,

0:21:030:21:05

it's decided the unaccredited photographer can stay.

0:21:050:21:09

He's been let in, so you've just got to run with it.

0:21:090:21:12

Definitely going to have to up the game now, without a doubt.

0:21:120:21:15

We're going to have to make sure we get the right images,

0:21:150:21:18

get them sent out ever so quickly.

0:21:180:21:20

It's now a straight fight to get the best pics and Andy's in his element.

0:21:200:21:25

I get a good little rush from doing this job.

0:21:250:21:28

It gives me a real buzz and that's why I really enjoy it

0:21:280:21:31

and that's why I decided to do what I do now.

0:21:310:21:35

Oxford Street is just one big, buzzy street.

0:21:350:21:38

A crowd is gathering to see what all the fuss is about.

0:21:380:21:42

Meanwhile, at the back of the store,

0:21:420:21:44

Michelle sneaks in through a side door.

0:21:440:21:47

Andy rushes for a look but he's too late.

0:21:470:21:51

She's gone straight in down that way.

0:21:510:21:53

He'll have to make do with the press pen,

0:21:530:21:56

but at least he's at the front, which matters,

0:21:560:21:59

because moments later, Michelle Keegan arrives

0:21:590:22:02

and Andy gets to work.

0:22:020:22:04

-Hi, Michelle, how are you doing? Michelle, look this way.

-Yeah.

0:22:040:22:09

And, Michelle, looking this way, please. Lovely.

0:22:090:22:12

Brilliant, brilliant.

0:22:120:22:14

And, with his prime location, Andy can snap away.

0:22:140:22:18

This way, please. Lovely, thank you.

0:22:180:22:20

After one minute and 42 seconds of standing in front of a hoarding,

0:22:200:22:24

it's all over.

0:22:240:22:26

We got a nice, clean shot

0:22:260:22:28

and she was looking straight down the line at me,

0:22:280:22:31

so it was great. Very pleased.

0:22:310:22:33

And now the race is on to get the photos out and sold.

0:22:330:22:37

There's a big market for snaps like this

0:22:370:22:39

with the red-top newspapers and celebrity magazines.

0:22:390:22:42

But they want the pictures right away,

0:22:420:22:44

so Andy finds a spot nearby to upload his photos.

0:22:440:22:48

Ooh, look at that. That is a nice picture.

0:22:490:22:53

I'm sending them off to an agency

0:22:530:22:56

that I use a lot for all my celeb stuff.

0:22:560:22:59

Andy has high hopes for his afternoon on Oxford Street.

0:22:590:23:03

I can see that type of picture being used,

0:23:030:23:05

probably on the front page of something.

0:23:050:23:08

If that happens, Andy will make serious money

0:23:080:23:11

and he certainly thinks his day has been well spent.

0:23:110:23:14

Really pleased. Got my pictures sent off.

0:23:140:23:16

Fingers crossed and wait for the morning.

0:23:160:23:19

With that done, Andy heads off, ready for his next celebrity bash.

0:23:190:23:23

At the busiest station on the London Underground network, Oxford Circus,

0:23:310:23:35

staff are testing their customer service skills to the limit.

0:23:350:23:39

There's a practice closure of the ticket office,

0:23:390:23:42

so staff are having to show passengers

0:23:420:23:44

how to use the ticket machines.

0:23:440:23:46

Now touch your card. No, no, you have to leave it there, otherwise...

0:23:460:23:50

-Yeah, there you go.

-They've had some teething problems.

-My card broken.

0:23:500:23:55

-And the queues are building up.

-You've used up your money.

0:23:550:23:58

You need to put on £3.

0:23:580:24:01

But as the going gets tough, the tough get going

0:24:010:24:04

and staff seem to be getting to grips with the new set-up.

0:24:040:24:08

£15 in change and £5 on the machine, OK?

0:24:080:24:12

He was very polite with me

0:24:120:24:13

and he was very useful and he helped me so much.

0:24:130:24:17

-There you go.

-Thank you very much.

-Enjoy. Thank you.

0:24:170:24:20

-That's your receipt. Thank you very much.

-Thank you very much.

0:24:200:24:23

OK, looks like you've won the jackpot there.

0:24:240:24:27

-Do you want to play again? Cheers.

-Thank you very much.

-Bye.

0:24:270:24:30

-Thank you.

-Happy.

0:24:300:24:33

After some early nerves, staff are feeling more positive.

0:24:330:24:36

It's like training a new-born child how to work.

0:24:360:24:40

It's not going to be easy, but with time, you should get used to it.

0:24:400:24:43

Not everyone's convinced about the changes.

0:24:450:24:47

There are still concerns from passengers and staff.

0:24:470:24:50

Why have these machines

0:24:500:24:52

when these people are there telling you how to work it?

0:24:520:24:54

They might as well be stuck behind the cash point...cash desk,

0:24:540:24:59

where you're going to get sense out of them.

0:24:590:25:01

And it doesn't smile at me or say thank you.

0:25:010:25:05

I'm not the first. People have problems trying to get tickets

0:25:050:25:09

and they need people in the ticket offices to assist and help.

0:25:090:25:13

As far as most customers are concerned, very, very wrong.

0:25:130:25:16

So far, I haven't had any major problems.

0:25:160:25:19

The customers might get used to it, I'll probably get used to it.

0:25:190:25:23

Let's hope that nothing goes seriously wrong.

0:25:230:25:26

But as the test period comes to a close,

0:25:260:25:28

working without the ticket office

0:25:280:25:30

hasn't been the disaster some feared it might be.

0:25:300:25:33

-You've done well, for what we have to deal with.

-Sure.

0:25:330:25:36

So, everybody, well done.

0:25:360:25:38

And one man hasn't had quite the experience he expected.

0:25:380:25:42

I'm looking forward to it.

0:25:420:25:44

It wasn't as bad as I thought it was going to be.

0:25:440:25:47

For tonight, Mustak reopens the ticket office.

0:25:470:25:49

He'll be hoping things go as smoothly

0:25:490:25:52

when it closes its curtains permanently in two weeks' time.

0:25:520:25:56

They all know what to expect from the customer, what went well,

0:25:560:25:59

what went wrong, so hopefully, they will learn from that and then,

0:25:590:26:02

on the day, when we close the ticket offices,

0:26:020:26:05

they'll pick out those things from today's experience.

0:26:050:26:09

Meanwhile, down on the platform,

0:26:090:26:12

and Gerry's just in time for his VIP.

0:26:120:26:15

Hello, sir. I'm a member of staff. Can I help you?

0:26:150:26:17

He wants to get to the Victoria line.

0:26:170:26:19

You want to get to the Victoria line, OK.

0:26:190:26:21

Northbound or southbound?

0:26:210:26:23

Highbury and Islington, platform six.

0:26:250:26:27

Do you want somebody to meet you at the other end?

0:26:270:26:29

OK. 2-4 for base.

0:26:290:26:31

Excuse me, folks. Come this way, please.

0:26:320:26:35

-HANDSET:

-'That's train number two. Over.'

0:26:360:26:38

Imagine that without London Underground being there to help

0:26:380:26:41

and provide this service, it would be much more difficult

0:26:410:26:44

for a disabled person to find their way around in London.

0:26:440:26:48

That's one of the things I enjoy about this job. I can help people.

0:26:480:26:51

Mind the doors, please!

0:26:510:26:53

Up in the station office, Sinead's busy helping her injured passenger.

0:26:580:27:02

-No.

-Will you drink that for me, please? Thank you.

0:27:050:27:08

What's your name, sir?

0:27:080:27:10

Did you hit your head? Cos I've seen you holding it.

0:27:110:27:14

-No, I'm fine. I missed a step.

-You missed a step, yeah.

0:27:140:27:18

It is quite busy in the station, especially with the rain and that.

0:27:180:27:22

A glass of water and some comforting words later,

0:27:240:27:27

they're happy to see him on his way.

0:27:270:27:29

That's no problem. That's what we're here for.

0:27:310:27:33

Picking drunks up off the bottom of the stairs.

0:27:330:27:35

She won't let me hold her hand.

0:27:400:27:42

I'm going to go on the escalator in front of you.

0:27:420:27:44

Don't fall on top of me cos I'll move and let you fall.

0:27:440:27:47

Bakerloo southbound to Waterloo.

0:27:490:27:52

With Sinead onside, the man has made it to the platform.

0:27:520:27:55

Now all she's got to do is get him into a carriage.

0:27:550:27:59

Looks like your train's here, my dear.

0:27:590:28:02

All right. I hope you get home safe.

0:28:030:28:05

Right, he's gone on his way.

0:28:120:28:14

He'll probably wake up with a banging head in the morning

0:28:140:28:17

and his wife probably won't be too happy with him

0:28:170:28:19

and he probably won't remember speaking to me, but there you go.

0:28:190:28:22

What can you do? Welcome to life on the Underground.

0:28:220:28:24

The undercover Oxford Street police team take on table-surfers, distraction criminals who target bars and restaurants.

It's all change down under as the tube trials the closure of the ticket office at Oxford Circus - how will staff cope with being out on the station floor?


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