Episode 2 Oxford Street Revealed

It's the most famous shopping street in the world

in the heart of Britain's capital city,

1.5 miles long with 30 million visitors each year,

with some of the world's most famous shops, biggest stars...

-Kate Moss!

-..and busiest stations.

-Sorry, guys. Stand back for me.

What does it take to keep it running 24 hours a day...

Busiest street in the world so it needs constant attention.

-..seven days a week?

-Oi! Clear off!

You're going to be arrested on suspicion of attempted theft.

-Are you ready, London?

-A street that never sleeps...

This sort of thing wouldn't happen anywhere else.

..Oxford Street.

Coming up... Skimming devices on cash machines.

The Oxford Street police hunt down the gangs responsible.

Simon Cowell's coming to Oxford Street. Can the paps get a snap?

Just look at the state of that! That is incredible, that is.

There's a robot loose on the Tube.

And bread of heaven.

It's St David's Day at John Lewis and the store's in full voice.

THEY SING

Oxford Street has its own team of specialist police tasked with

keeping it safe for all those that use it. They're known as ORB.

It's 9am and one of the ORB team, PC Barry Nicholls, has been

-called to a West End bank.

-'South-west 1, over.'

-Can you just tell us what number it is, please?

-'35.'

He's off to deal with the latest example of a crime

that's afflicting Oxford Street and city centres up and down the UK -

ATM, or cash machine, fraud.

We've got a suspect device that's been put on one of the cash points.

Inside the bank, all becomes clear.

A member of staff has removed the devices to show them to the police.

Ah!

Card clips. They're not actual readers. Do you know how they work?

-No.

-Basically, the device is stuck inside the machine, like that.

So you put your card into the machine.

So it goes underneath, works as normal,

and when the card goes to go out, gets stuck, then the machine

says "out of order" and the person thinks they've had their card eaten.

The person will stand near them and try and get the PIN number.

The person will walk away and all they'll do is unclip that,

the card will pop out, so they've got a PIN number and a card.

PC Nicholls and Rickett ask to inspect the bank's CCTV

to try and spot the criminal.

Then, after a few minutes of studying the footage...

-Yeah, yeah, yeah.

-Yup.

-It's him, isn't it?

Yeah, he's just lining it up, isn't he, to get it right?

He's pushing it up to get it stuck in.

White male, grey long-sleeved jumper, blue jeans, dark-blue cap.

Moments later,

an unwitting member of the public becomes the first victim.

She just keeps putting her hand up,

and that's where the little clicker will have just held it in.

The skimmer waits around, looking for the moment to retrieve the device

and the card it's trapped.

There he is.

PCs Nicholls and Rickett, on the other hand,

are hoping for a clear shot of his face.

Especially there. That was awesome. What time is it? 10.08 and 51.

It's a good facial shot.

ATM skimming is on the rise in the UK.

Fraud from skimmed cards has risen 15%, according to latest figures.

But few places have the resources Oxford Street does to combat it.

With so many tourists and visitors, it's vital they feel safe to shop.

Barry and colleague take the device

and CCTV evidence back to the station.

It will now go to a specialist team

to see if they can identify the suspect.

What it means for the ORB team is

there are cash machine gangs on the loose in the West End

and they need to do everything they can to disrupt them.

Doing his bit is PC Darren Bond, part of the team's plain-clothes squad.

Today, he's on patrol with colleague Hadees Iper.

ATM crime is a big problem for him and he's targeting it hard.

One of the ATMs around Oxford Street will be having a device,

a skimming device, on it on a daily basis.

It's an ongoing war.

They're on the lookout for the telltale signs

of the card skimmers...

We're patrolling along Oxford Street to see what we can see.

..and as they patrol, the team spots something.

Just been keeping an eye on a guy who's been walking down the road,

probably walked along behind him for about 200 metres.

And now he's crossed over, but he's going back the way he's come.

He's wearing a black puffa jacket.

He's got a blue...shoulder Adidas bag.

Yeah, not quite sure what to make of him.

That could be a job across the road at the ATM.

The man has stopped at several cash machines.

Darren thinks he might be planting card skimmers on them

like the one found earlier.

A definite job.

Just seen two males standing very close

and observing the ATMs just down here.

Some of the team are going to observe them now

and just going to go down and see what I can see on the machines.

Darren glances at the machines the men were at.

It's not clear if they have a skimming device on them

and he doesn't want to get too close.

Got to be very aware of the third eye

they may have left, watching the machines,

if there is a device on them.

Darren and Hadees call in more officers to covertly follow the two

and the officers report the men are heading towards a bank.

When they're at the cashpoint, bang!

Later, Darren finds a lot more than he bargained for.

That has a pinhole camera here.

In the dog-eat-dog world of the paparazzi photographer,

there's no patch more crucial than Oxford Street,

where a steady stream of stars come to work, shop and play.

No-one knows this better than leading celebrity snapper Andy Barnes.

Got to be there at the right time.

You've got to have the right equipment.

I mean, I'm all kitted out.

And it's all about preparation and also, perhaps, sometimes,

just that little bit of luck can help you just get the right moment.

And today, Andy's got a hot tip he's hoping will land him

some lucrative picture sales.

The auditions for ITV's Britain's Got Talent show

are taking place at the Dominion Theatre at the east end of the street

and the celebrity judges are due to arrive.

We're expecting some really good names to turn up -

the likes of Simon Cowell.

They always sell really well in magazines.

They're always absolutely brilliant, price-wise.

Yesterday, the show's judges staged a red carpet entrance

at the front door of the theatre especially for the press.

But Andy's learnt there's a second day of auditions,

and all four judges - Simon Cowell, David Walliams,

Amanda Holden and Alesha Dixon -

are expected to make a low-key entrance to the theatre.

-What's going on?

-Britain's Got Talent.

-Oh, is it here?

-Yeah.

Oh, right. Didn't realise. Do you like Simon Cowell?

-See if he gets out of that car.

-No. Not really!

SHE LAUGHS

-Oh, well. I hope you see him.

-Yeah, so do I.

The problem for Andy is

he doesn't know where the stars will be arriving.

Right, off we go.

Let's go and see if we can get Simon Cowell in the bag.

And the layout of the theatre doesn't help.

There are at least three separate entrances a good distance apart.

At the stage door at the back,

Andy thinks he might have the field to himself.

Oh, look at this! This is great. I can't believe it!

Have any of the judges actually arrived yet? Nothing at all?

Brilliant. That's lovely, that.

But it's not long before other snappers are on the case.

Andy goes on the hunt for insider information.

Do you know if they'll be coming this way?

-We've been told front doors.

-Oh, really?

-They're going straight in at the front door?

-Yeah.

-Lovely. OK.

Andy heads back to the front.

Getting this right could mean the difference between

thousands of pounds of picture sales or nothing at all.

He was just saying that if it's quiet,

he might drop them off here and then they walk through the front door.

But then, the driver might think that it's a little bit too busy

so he might just take them round the corner and put them

through the stage door. 50-50 on this one. 50-50.

If I hear that they've gone round the back, we leg it.

We leg it as fast as we can possibly go, and I've got a bad leg.

But with the arrival imminent, Andy suddenly gets fresh info.

They're coming in the back exit through there.

-Over there on the right.

-Lovely.

-Definitely that way, is it?

-100%.

-Lovely. Thank you.

We'd better run.

Think we'd better go and see

if we can get something round the back here now.

Andy gets moving, bad leg and all...

Good for a bit of exercise.

..and just in time, as David Walliams's Range Rover swoops in.

-Hi, David.

-Hi, David.

-Hi, David.

-Thank you.

-David?

That was a bit rubbish, wasn't it? Didn't get anything at all there.

I got him in the car, so it's not too bad.

I got a couple of frames out of it, so it's not too bad,

but, if I'm honest with you, he can be a bit...

He doesn't like just posing up outside.

Andy's hoping for better luck with the ladies.

I reckon Alesha or Amanda will probably do something for us now.

And he hasn't got long to wait.

Hold on a minute.

Here's Amanda.

Let's hope we get a better shot than Mr Walliams.

Guys, is there any chance we can get a photo?

But today, Amanda's not keen on being seen.

Oh, clever stuff! Oh, look at that!

All he gets is a view of her footwear.

Just look at the state of that! That is incredible, that is.

The lengths they've gone to to hide what she's wearing!

Just unbelievable.

I've never seen that before at all, covering the car like that.

This is new territory for Andy -

a celebrity that, today at least, doesn't want publicity.

It's not looking good for Andy.

Walliams didn't play ball and Holden didn't want to know.

Later, we'll see if he gets any more luck bagging himself a Cowell.

There's quite a few snappers there but we've all got very, very little.

Standing out from the crowd amongst Oxford Street's 200 shops

are its four huge department stores.

These giants of the retail world have battled for customers

on the street for decades and each seeks to outdo the others

with events and offerings to entice shoppers in.

And today, John Lewis has got an event

it's hoping will do exactly that.

It's St David's Day, the national day of Wales, and to celebrate it,

the shop's food hall has lined up a special series of events.

As well as an in-store harpist,

half a dozen boutique Welsh food producers have sent samplers

to promote their products in store.

Hi, would you like to try?

The aim is to help sales and get shoppers to try Welsh foods

they might never have even heard of before.

Food sampler Lucinda is here on behalf of pate-maker Patchwork.

Hello, how are you?

This is tequila and cranberry with a chicken liver base. OK?

South Wales baker James's family have been making

classic Welsh cakes and pastries for three generations.

Today, he's hoping shoppers like his bara brith - a type of cake.

We soak the sultanas in tea overnight.

You've got mixed spices in there, the whole combination going on.

Well, I hope you enjoy my products on St David's Day.

Thank you very much.

At the end of the day, all the samplers will get a sales report

to see if they've hit their targets.

To add a bit of theatre to the event,

the store's pulling out all the stops.

There's a harpist on hand to accompany the food tasting

and they've got another special Welsh treat in store.

They've booked a choir to perform some of the principality's

most famous songs as part of a surprise flash mob.

But this morning, choir leader Alice has already run into difficulties.

The alto in our group fell over in the Tube

and fell down some stairs and hit her head

and had to go to casualty,

so frantically trying to call everyone we knew in London

who was a singer and could speak Welsh

and who knew the songs we were going to sing.

And one of those calls has found them a saviour in the shape of Becca.

So I've just arrived here and, hopefully, I'll know the songs

and maybe I'll be able to make up some harmony.

So hopefully, it will be OK.

It's kind of added to the pressure that we already had before

because it's a new thing, and now, we're just going to have

a quick rehearsal, just to see how it goes,

and then we're going to have to go out and do our thing.

# Mae bys Meri Ann wedi brifo

# A Dafydd y gwas... #

First rehearsals do not bode well.

# Dai bach... #

Sorry.

I'll do that again. I apologise.

The choir plan to surprise shoppers,

coming out of nowhere as store staff and customers

to sing traditional Welsh songs.

So I'm just putting on this staff apron,

so that I blend in with the rest of the Waitrose staff.

A flash mob is quite a bizarre thing to do anyway, and to know that

you're doing it in about half an hour is even more bizarre.

But no, I think it should be all right.

There's quite a lot of people out there though, so it's a bit scary.

But we'll see how it goes.

I reckon people will stop and just stare.

Later, it's iechyd da at the food hall,

as the harp plays, the public tuck in and the choir get ready to sing.

The undercover Oxford Street police team are on the hunt

for the criminal gangs targeting cash machines.

As they patrol,

they think they've spotted two men behaving suspiciously.

They could be planting skimmers on Oxford Street.

Time to find out.

I think I have one now.

Police.

The two men have just withdrawn cash,

but no-one has seen if they were interfering with the cash machines.

They seem surprised and are cooperating.

-Is this your card, sir?

-Yeah.

-Right, saw you earlier,

hanging around the cashpoint further down the road.

On that basis, we get a lot of distraction thefts

and a lot of devices put on ATMs.

We're going to search you for articles for use in fraud

-and for stolen property.

-I not do nothing.

-We have to check. We've been watching you.

-Yeah, of course.

And some of your behaviour's been a bit... Walk fast, turn around...

Yeah, yeah, of course. Of course. This is your job.

And officer Paul Penrose has met this man before.

It's not first time. I remember this guy before in that other street.

Maybe six months. This is second time he has made me have a check.

Yeah, before.

Thankfully, everyone's smiling.

Despite some of their behaviour matching that of the skimmers,

checks have confirmed the men have no previous

and nothing suspicious on them.

He walks very fast, going from ATM to ATM, but it's all checked out.

Sometimes, there's an innocent explanation.

-Have a good day.

-Have a good day, you too.

The skimming gangs are hard to catch, and although this was a false alarm,

stops like this are essential to try and root out the real criminals.

And as Darren and the team continue their patrols,

it's not long before they find more examples of the gangs at work.

Another skimming device on another ATM.

I've come along today, noticed an ATM that has been targeted before,

seen there is a device on it from my experience before.

Darren takes a closer look at this much more sophisticated skimmer.

Your card would go in there and there'd be electronics

before it goes in to the machine to skim your card,

take the details off your card like any magnetic strip reader.

They insert it into the mouth, glue it in position. Your card goes through there.

Normally into the machine, you use the card and the machine perfectly normally, but as it's gone through,

the electronics in here have skimmed your card details.

So this is the camera,

so that's been fixed across the legitimate cash sign,

with their own, as you can see, like that.

It has a pinhole camera here, that tiny pinhole there,

will read as you put your PIN number in

so you've got to very carefully cover the keypad

with your wallet or your purse, so if the camera's here,

nobody can see you inputting your number.

So they've got your card details and your PIN number.

Then they can go away, make their own cards.

Organised crime, normally Eastern European gangs,

generally we see doing it.

They've had a number of these fascias made up,

so they'll keep on coming back to it.

And we'll keep on hopefully arresting them.

With the skimmer in his hands, Darren recognises an opportunity

to try and catch himself an elusive cash machine crook.

Rather than remove the skimmer, he makes it safe

and decides to wait across the street, in a nearby handbag shop.

He hopes the crooks will turn up to retrieve their device.

After 45 minutes of waiting, someone is using the machine

and looks to be tampering with it.

Unfortunately, it turns out to be a vigilant member of the public

and he's told the bank staff.

Darren decides to step in.

Hi, guys. Police.

We've been watching.

We saw it a while ago, we've been waiting for somebody to come

-and take it off. Obviously, not you guys.

-Sorry.

Cos I use this machine quite regularly, I was just trying

to slide my card in and it was a little bit funny this time.

And I know those things happen, especially in this area.

And then I saw that the cash sign here was a little bit...

sticking out, so I've touched and it moved.

It got me scared for a second, but...

Thanks, guys.

No, no, no. That's one of those things.

The skimming device is on its way to forensics,

but, for Darren, the hard work now is to be done on the street.

One skimming device like that has been left on there,

we were monitoring it for about an hour.

They'll leave it on for up to five, six hours,

getting everybody who uses that card machine's details,

so that could be hundreds of people being victims of that type of crime.

A few of those devices put in the area soon adds up

to thousands of victims, so it's a priority crime.

So far, Darren's hunt for the ATM gangs has drawn a blank twice.

Later, there's another gang in action. Will Darren's luck change?

Right, let's go.

There's a new tunnel getting dug on the Tube.

And a race against time for a dirty shirt

that needs taking to the cleaners.

If it's traffic, game over.

Outside the Dominion Theatre

and celebrity photographer Andy Barnes is not having a good day.

Just look at the state of that. That is incredible, that is.

He was hoping to catch exclusive photos

of the Britain's Got Talent judges.

He got a glimpse of David Walliams, but missed Amanda Holden.

We've all got very, very little. There's quite a few snappers there.

But nobody's got anything at all. I just...

I just find it quite amusing that the lengths they went to,

trying to hide.

He heads back to the front of the theatre,

in the hope that Simon Cowell will be arriving there.

-Has Mr Cowell arrived yet?

-I don't think so, no.

OK, lovely. Thank you.

It's getting close now cos he's only got about another quarter of an hour

before he's got to be at the event, so...

We're looking at about five or six points

where he could possibly be, so...

Andy waits it out at the front, but all the action is happening

at the other door and Alesha Dixon sneaks in, away from Andy's lens.

Then Andy sees a Rolls Royce sweeping past,

heading round the back.

He throws the bad leg back into action.

It's the main event. Talent judge and media mogul Simon Cowell.

Nice to see you, Simon.

-Are you well?

-Yeah, good.

-Good, good, good.

-How are you doing, OK?

-Just getting one shot.

Just one more, looking back, Simon. Lovely, thank you.

Yeah, nice one.

Oof!

Dear me! I'm getting too old for this game now!

And that's it for the day. It's been a mixed bag for Andy.

He missed Alesha, and Amanda hid,

but he's landed Walliams and the biggest fish of all, Cowell.

Just a side shot.

And just that one over there.

They're not bad.

Cowell always sells, so...

That'll pay for a few coffees.

I'm going to get these pictures sent off now.

So...on to the next one.

Good.

That's the magic of Oxford Street.

You never know what's going to happen from one day to the next.

John Lewis, Oxford Street,

is celebrating St David's Day with an action-packed Welsh food tasting.

-What's it got to do with Wales?

-It's made in Wales.

-Oh, right.

-In Ruthin.

Lucinda is one of a dozen food samplers,

getting shoppers to try and hopefully buy Welsh produce.

-Ooh, hello. Feeding you.

-Mm.

And lunchtime has just arrived.

You can take it from here, if you want. Thank you very much.

Bye-bye. Take care.

At lunchtime, people are ridiculously hungry.

They realise something's going on

and it's amazing how people's behaviour changes.

You have to kind of pull back on the samples a bit

because they just go round and round and round.

And just eat and eat and they just ponder and then they just linger

and they come back for another one and then they linger, another one.

It's really funny. Hello. How are you?

She ain't interested in any products. She's a hungry shopper.

Meanwhile, on the other side of the store,

a specially arranged choir is getting ready

to stage a flash mob in the food hall.

They plan to surprise shoppers by coming out of nowhere

as shop staff and customers and singing traditional Welsh songs.

They've had an enforced line-up change already,

after their original alto had an accident on the Tube.

But with substitute Becca in place, they're ready for the kick-off.

# Mae bys Meri Ann wedi brifo

# A Dafydd y gwas ddim yn iach

# Mae'r baban yn y crud yn crio

# A'r gath wedi sgramo Joni bach

# Dai bach y sowldiwr

# Dai bach y sowldiwr

# Dai bach y sowldiwr

# A'i gwt ei grys e mas

# Sosban fach yn berwi ar y tan

# Sosban fawr yn berwi ar y llawr

# A'r gath wedi sgramo Joni bach. #

CHEERS AND APPLAUSE

It went very well.

We were all quite nervous for it, but it went really well, I think.

Despite it not being a big grand performance in a big concert hall,

I felt quite strange because it's not every day you see

someone next to the crisp aisle in Waitrose just burst in to song,

performing in the middle of Oxford Street and making people

stop for a second and it's quite an experience actually.

It was quite good that I only knew about this half an hour ago,

so I didn't have time to get nervous or think about what I was doing.

Basically, get in and get the job done.

But everybody seemed to enjoy it and there was a good response

cos I don't think anybody was expecting it.

So in the end, a very enjoyable experience.

And the good news is, the choir's injured alto is recovering well.

I think she's OK now. She's in hospital,

maybe take her some Welsh beer for when she gets better.

Iechyd da!

Meanwhile, back at the food tasting,

their aim was to get people trying Welsh foods

they might not have tried before and hopefully, to make some sales.

It's been busy. Tequila and cranberry is sold out.

I've had one negative customer

and then I killed her with lots of love and she left happy.

I'm quite tempted to get a sales report.

I usually get a sales report after I've done a sampling

and it boosts me and motivates me.

And it's the moment of truth for Lucinda and her fellow samplers.

-Has it gone well?

-It has, yes.

-Oh, it has. Thank you.

OK, so at least we sold something of everything.

I've done OK. I mean, I think I could have done better.

But as... I couldn't have sold any more of tequila and cranberry

because that's all they had in store.

Here he is now.

It's been actually quite good. We had about 74% sales.

So I'm quite happy for that afternoon.

The figures show that James has sold three-quarters of the stock

he has in the food hall.

And with that, it's all over for the day

and as far as food hall manager Toni's concerned,

it's been a successful one for Welsh food, Welsh wine and Welsh song.

Sales were really good, especially the Welsh cakes.

So I'm going to head home for a bit of cake and a nice glass of wine.

Six o'clock in the morning may be too early for most shoppers

to visit Oxford Street, but for delivery driver Alex,

it's just the start of another working day.

Alex is a driver for the Dry Cleaning Business,

a laundry company serving London's premier hotels.

We start at Marriott today, you need to be on time, never late.

So that means seven o'clock we need to be there.

It's Alex's job to collect the dirty laundry

and take it back to the West London depot for cleaning.

As his clients are five star hotels, the service has to be on time

and top notch.

Seven zero zero.

-Today, we have one laundry.

-OK.

-This express or normal service?

-Express service.

-Express.

-For VIP guests.

-11 o'clock.

Great, OK.

It might just be one white shirt,

but because it's an express service, it represents a big deal for Alex.

He's got a little over four hours to get it laundered, pressed

and returned to the Marriott on Oxford Street.

If he's late, they'll have to refund the express fee.

We cannot disappoint our guests.

It's a five star, so they are expecting the best

and exact service.

For Alex, the pressure is on.

Seven o'clock and ten minutes, this is going back 11 o'clock.

I hope so.

Alex takes great pride in his work and knows the buck stops with him,

no matter what he encounters on the road.

At the same time, he's got to pick up laundry

from six other hotels on his Oxford Street run.

Oxford Street is host to a number of hotels,

catering to guests from across the world.

People like Alex are vital

in making sure those guests get the service they demand.

With all the dirty laundry safely in the back of the van,

Alex now has to get 6½ miles across London in double quick time.

Here we are, my friend.

Let's do this!

He's made it to the depot.

They've now got just over two hours to get the shirt washed,

dried, ironed, and back to the Marriott.

This laundry.

And the express on the top.

Later, the shirt's playing ball, but the traffic's not.

There are four London Underground stations on Oxford Street.

And two of them are currently undergoing

multi-million pound upgrade works,

which is where construction manager Paul Brookes comes in.

He's overseeing the improvement works at Bond Street Tube station,

and today, his team are tunnelling.

We're going down a temporary staircase at the moment.

This will become the goods lift for the new station.

All this building work is designed to coincide with the opening in 2018

of a brand new railway that will run in tunnels

deep beneath Oxford Street.

It's called Crossrail.

It will interchange with the existing Tube stations

and its arrival is expected to massively increase

the number of people using these stations.

Hence, Paul and his enlargement works.

OK, so now, we're 22 metres underground

and we're at pit bottom level.

These are northern tunnels. If you look up, you can see

that everything is lifted in and out at this position.

Spoil is taken out via this skip. We lift all our plant in here

and our concrete comes down from around about 15 metres underground.

Paul's team's main job today is working on a small tunnel,

which will eventually be used by passengers to access a lift shaft.

These days, most tunnels are dug with large boring machines,

but this tunnel's too small, so they're using a traditional digger.

They dig out a metre of the soft London clay.

This is known as an advance.

Once it's dug, it will need to be washed

and strengthened with concrete.

And for that, they're going to need some special help.

Next, we bring in the Oruga in, which is a spraying device

and we'll start spraying the advance.

They're bringing in the spray concrete robot.

The concrete is forced at the wall under pressure.

Probably hitting the wall at close to 100mph with pressure.

After an hour, they'll do a penetration test

and once it's reached 0.5 of a megapascal within the hour,

they know it's safe to go underneath it.

With the metre of tunnel now dug,

this science-fiction style device can get to work.

The Oruga hoses down the walls to get them ready for the concrete to come.

After a thorough going over from the water jets,

the team declare the advance ready for the grey matter.

Time for the Oruga to switch to concrete mode.

And following ten minutes of high pressure concrete,

the advance is declared complete.

The team will wait to test the concrete before starting

on the next advance.

The concrete on its own will form the structure of the tunnel.

It contains metal fibres, so more steel panels won't be needed.

For Paul, it's all in a day's work.

The production's going well.

You get a couple of problems within the day,

but the solution is easily found.

Mechanical and hydraulic problems, the solution is easily found.

Electrical problems, we haven't experienced any today.

Our ventilation's going well, our advances are going well.

The concrete's happening at the correct time.

Everything's going well, it's a normal day.

It might be a normal day for Paul and the team,

but when they're finished,

Bond Street Station will never be the same again.

The Oxford Street police team are dealing with a priority problem -

gangs targeting cash machines to get their hands on shoppers' money.

The ATM thieves are hard to catch, but back at the station,

Darren thinks he might have just found a crucial lead.

Footage has come in from an Oxford Street bank

of another scam being committed.

So, this is a classic ATM distraction theft.

The two males here have targeted this female.

They've encouraged her to use the ATM,

she had initially used it but had problems with it.

And they've convinced her to go back and as you can see,

he's taken an angle where he can see her put the PIN number.

Second member comes in and he's using a piece of paper to

confuse the person at the ATM.

And he's got the bank card, told his mate he's got the bank card

and off he goes with it.

She's now noticed something's wrong, but the second one's here

to reassure her - oh, the card may have been swallowed by the machine.

They're working a team,

doing a number of these jobs across London every day.

This female lost her card, and the guys then went to a nearby ATM

and withdrew cash from the machines.

And it turns out the gang tried the same distraction crime

at the same machine just a few weeks before.

But have they made a mistake?

Darren Bond is a police super recogniser with a unique ability

to recall the faces and features of regular offenders

to help identify culprits on the street and on grainy CCTV.

And in this case,

he thinks he might have recognised the man in the footage.

He's got a name and an address where his family lives.

So, this morning, the team are heading up the motorway

where they hope they'll find the suspect from the bank.

He's got plenty of previous for ATM distraction thefts

and that's what we're looking at in today.

I've ID'd him from CCTV.

Darren and the team have no way of knowing

if their man is at the target address.

Alex has just gone to have a quick look at the address,

see if he can see any activity.

And to see if the side door is open,

or the best way to get around the back, so we can cover that.

The number of thefts related to ATMs has trebled in recent years.

Hoping to make a dent in these figures, Darren heads in.

OK. ..Right, let's go.

Not quite as, er...picturesque

or as affluent as Oxford Street,

but we've got to go to the criminals where they live

and get them out of their houses,

then we'll take them back to nice, pleasant Westminster.

Amazingly, the suspect is already behind bars for something else.

How long's he been in since?

Yesterday?

For six years?

Well, we'll have to go and talk to him in prison and...

about some other offences.

Some more offences, so...

He's been sentenced to six years' imprisonment,

from what his mother is telling us,

that hasn't come up on the national computer yet,

for similar offences, I would imagine,

that we're wanting to talk to him about.

So this means we'll have to get him out of prison

and talk to him about those offences.

It turns out the man was sentenced only the day before

for a serious motoring offence.

Darren's delighted that a serious criminal is safely behind bars,

but his fight against the ATM gangs is far from over.

It's an ongoing war,

but a war we're coming up against and tackling as hard as we can.

Six miles away from Oxford Street,

delivery driver Alex is waiting at a dry cleaning depot.

He's been given four hours to get a shirt cleaned, ironed,

and back to the hotel.

And he's got just over two hours left.

This 6,000 square foot dry cleaning depot is one of the hidden

service centres that keeps the capital's hotel industry running.

Is that Marriott, Park Lane?

Let's just get it to the washing site then.

The team get on with Alex's express shirt.

Before they can wash it, they treat it for dirt and stains.

Then it's into the washing machine.

With the cleaning under way, all Alex can do is wait and hope.

If he misses his deadline, they'll have to return the fee

and all the work will have been for nothing.

That means for some 20, 25 minutes, we'll be ready.

After, they are going to the dryer, if it's on time, we'll be on time.

It's also got to be pressed, ironed, collars stiffened,

wrapped and packed.

Two shirts.

And for that, it's put in the shirt plant,

a specialist machine which dries and presses at the same time.

The time is half past ten.

If it is not ready for five minutes, it's not good.

In the meantime, Alex packs the rest of his deliveries.

And finally, with the clock ticking, Alex's white shirt is ready to go.

Yes, we feel the pressure

because we have only 20 minutes to get to Marriott.

We don't know how is the road, we don't know how is the traffic.

So we have just given an express to the driver, Alex.

So it's down to him to deliver to the hotel.

Slightly later than we expected, but we know he's a good driver.

He can get there in time.

And he's off.

He's got 20 minutes to get there.

-It's a 15-minute journey on a good day.

-If it's traffic, game over.

I late, I late,

I'm the guy, I'm the driver who late.

It's not fair.

He's doing well, but with six and a half miles to travel,

traffic and time are against him.

Red again.

Again, Oxford Street. This is Oxford Street.

We have five, six minutes.

Impossible.

With Marble Arch and the start of Oxford Street in sight,

he's nearly there.

Come on, come on, come on.

Five minutes, five minutes.

And we're here.

-Just in time.

-Yeah.

-Three minutes left.

-Always on time.

-Thank you very much.

-Have a nice day.

See you tomorrow. Safe drive.

Done it, but only just.

Ten, 15 minutes to the next place.

No time for wait. You never know. Traffic.

So...see you.

And with that, another task amongst the millions

that keep Oxford Street running is complete.