Episode 4 Oxford Street Revealed

It's the most famous shopping street in the world,

in the heart of Britain's capital city.

A mile and a half long, with 30 million visitors each year.

With some of the world's most famous shops, biggest stars...

-Kate Moss!

-CHEERING

-..and busiest stations...

-Sorry, guys, stand back for me.

..what does it take to keep it running 24 hours a day...

The busiest street in the world, so it needs constant attention.

-..seven days a week?

-Oi, clear off!

You're going to get arrested on suspicion of attempted theft.

Are you ready, London?!

A street that never sleeps.

This sort of thing wouldn't happen anywhere else.

Oxford Street.

-Coming up... shoplifters on Oxford Street.

-Guys.

-They're trickier than ever.

-It is foil lined.

Burns Night comes to John Lewis.

Gie her a haggis.

CHEERING

A delivery of portable loos runs into trouble.

BANGING

HE GROANS

And dance, dance wherever you may be -

Lord Of The Dance comes to Oxford Street.

Look at that, it's a stage!

To maintain its position as one of the world's premier shopping

destinations, Oxford Street takes the comfort

and security of its visitors extremely seriously.

SIREN BLARES

Which is why they have a team of specially trained undercover

police patrolling the street, on the lookout for those visitors who

aren't there just to shop.

One of their biggest challenges, according to team member

PC Paul Penrose, is dealing with shoplifters

and their ever-changing tactics.

Got a lot of high-end stores in there selling very,

very high-value items.

So we are finding people coming in as part of gangs, and they're

getting very, very good, and are taking very high-value items.

They're always trying new tricks.

They are constantly changing, constantly moving,

so we are basically trying to stay one step ahead of them.

Every result we get, when we get one of these guys

and start getting into the gangs, is a great result for us.

Tonight, he and his team are out keeping watch over Oxford Street.

They patrol up and down, looking for the telltale signs of criminal

behaviour. And it's not long before Paul makes a stop.

He's seen three men acting suspiciously,

-and has been following them.

-OK, we're on St Christopher's Place, on the side of Oxford Street.

We've witnessed a male come round the corner and we've stopped

and had a look at him. We've watched him go into the bookmakers'.

He went straight downstairs. Another male caught my attention.

He was sat just outside the bookies'.

About a minute later, he went down into the bookmakers'.

He was carrying a green rucksack.

He then leaves the bookmakers', having passed his bag over.

And it is at this point that I've followed the male out onto

Oxford Street, where I detained him

to discuss what has happened with his bag.

The green rucksack is now with the man in the grey suit.

Off camera, he passes it to a third man sat in the bookies',

then leaves.

It is fairly obvious that there is something going on.

We know that the bag is still downstairs.

Paul calls fellow officers Alex and Andy into action.

Andy and Alex then go down into the bookmakers'

and notice another male is sat down there with a big black bag.

And also the green rucksack.

And it's at this point that I come down to detain this third

male and bring the bags up and see what is going on.

He was a little bit chippy,

plenty to say. He was trying to pull away from me,

so I had to give him some words of advice about staying calm,

otherwise he was going to get handcuffed and dragged out.

PC Marsh comes and picks up the second bag.

Paul recognises a common shoplifting technique.

He's seen thieves meeting with an accomplice to hand over stolen

goods before.

We know that they are involved as a three.

One will go in, put the suits in the changing room.

The chap with the bag will go in and will conceal the items.

And generally the third person is a lookout.

Upstairs, the arrested men aren't happy.

Mate, mate. Whoa! Listen. Yeah, I know.

Stay calm, else you will go on the floor.

They arrest me for nothing.

They arrest me for nothing.

Whether the men are shoplifters or not will depend on what Paul

finds in the two bags. And in one of them, he's discovered quite a haul.

OK, so what we've got in here is we've got two suits.

This jacket is worth £350.

Got a pair of trousers that is worth £100.

The second suit is more of a nice little pinstriped number.

They are ver... They're large.

They are for a large gentleman.

That's £100 for the trousers again, so what we up to? 350, 450, 550.

And the third jacket is £300.

So there's £850 there.

The men deny having stolen the suits, but there are no receipts.

Another officer thinks what he has found in the other bag is proof

the men set out to steal.

It is foil-lined.

As he hadn't got any cold drinks in there, I thought he was

putting the jackets into the bag to stop the security alarms going off.

So at the moment, he's been arrested for having articles for going equipped

to steal on him.

All three of the men are taken back to the police

station for questioning.

Justice.

Later, the team are back on the hunt,

and the shoplifters don't like it one bit.

I've told you five times, stay back there!

In the food hall at John Lewis's Oxford Street store,

manager Andy has a big day ahead of him.

He's been tasked with trying to sell large quantities of a foodstuff

that divides opinion at the best of times.

This is haggis.

Scotland's national dish.

If you think of it as a sausage. It's a

mixture of lamb offal, oatmeal and spices.

The offal includes sheep's lungs, liver and heart.

Some people love haggis, others hate it, but today Andy has hit on a plan

to send sales of this Marmite of the meat product world soaring.

He's planning on making the most of a landmark birthday.

Robert Burns, Scotland's national poet, has a day in celebration

of his life. And Scots across the globe get together to eat

haggis, drink whisky and celebrate

the poetry of their national poet.

And this year, the store is celebrating it in style.

To promote Burns, and obviously our sales of haggis and whisky,

shortbread and all things Scottish, we are

going to process the haggis around the store.

And to help Andy with his procession, the store have hired in a specialist.

Here he is. Hi, Willie.

-Another Burns occasion.

-Yeah.

-Once a year we meet.

-Yeah.

-If we meet any more than that, people will be talking.

-Yes.

'I'm Pipe Major Willie Cochrane, ex-King's Own Scottish Borders.

'You've got to keep the bag full.

'And every time you take a breath, you squeeze like mad.

'Keep squeezing.'

They say it is like a good woman, you've got to squeeze her now and again.

Willie, Andy and colleague Fraser will parade the haggis through

all seven floors of the store, before opening it up to a tasting

session for customers.

The event will culminate in the ceremonial recital of Burns'

famous Address To A Haggis.

For the last three years, Scotsman Fraser has executed this duty,

but this year it's all change.

We spoke about it and we decided that Andy would do it this year.

So I'm having a year off.

And the responsibility on Englishman Andy's shoulders is seeing him

call for some Dutch courage.

Broad Scots is not, as you can tell, my natural accent.

And doing this poem justice isn't the easiest thing.

The highlight of the address is when I pull out my sgian-dubh here

and stab the haggis.

Willie, Andy and Fraser are due to make not one,

but three pipe parades through the store.

Fraser might not be doing the recital this year,

but he's got an equally important job.

Well, I'm chief haggis carrier this afternoon.

Very important.

I mustn't drop it.

Later, it's Scotland the Brave in the food hall, as Andy

and the team trench the gushing entrails bright.

Gie her a haggis!

CHEERING

At the east end of Oxford Street stands the Dominion Theatre.

This Grade II listed, Art Deco performance space is

one of the West End's leading theatres,

seating over 2,000 people for musicals and high-end shows.

It was famous for its 12-year staging of the Queen musical

We Will Rock You.

But that closed, and now there's about to be a new show in town.

In three days' time,

Michael Flatley's Lord Of The Dance: Dangerous Games opens.

David Pearson is the theatre's general manager.

Competition is very high in the West End between theatres.

There's a whole number of theatres in a very close proximity.

So we have to keep on top.

And they're banking on Lord Of The Dance keeping them there.

But for the show to go on, it needs a set.

Bringing Lord Of The Dance into the Dominion is a challenge.

Michael Flatley and all his creative team are perfectionists in what they do.

And meeting their expectations is the job of Sacha Queiroz

and his 20-strong stage crew.

They're the behind-the-scenes guys, literally without whom no show

could go ahead.

Every single member of the team has to be at the top of their game

to make sure this show works, make sure it opens on time,

and make sure it is safe for everybody concerned.

Today, it's the most important job for the stage team. The loading.

So we start with a completely empty stage at the moment,

and then by the end of the day we need to have...be in a position where we

can start rehearsals tomorrow for the opening night on Friday night.

It's a big day for Sacha and his team, and with the first

consignment of the loading at the stage door, they can get started.

I think your video wall has turned up.

The team start unloading the trucks.

No-one ever likes seeing a full truck.

All systems go, this truck will be empty in 45 minutes.

The set is to be made up of a giant video screen,

covering the width of the stage.

It will hang from a specially designed metal truss,

-which the team assemble.

-This will go up on some motors. The first row of screens will go on.

This bit is probably the most time-consuming.

I wouldn't say it is the hardest bit,

but, as you can see, I'm perspiring a bit.

-The truss will sit in the rafters.

-I'm going up. Just saying.

To get it up where it needs to be,

electric winches must be assembled above the stage.

And that's the job of Ben Love.

We are off to the booth.

We're off to the great upstairs

to put some points in.

AKA electric hoists.

So that the people downstairs can lift stuff up and I can go home.

Cheers, Lover!

Despite its hi-tech nature, much of the work of the stagehands

comes down to toil, sweat, and a dollop of elbow grease.

-Is that the next one?

-Yes. Yeah, I've got you, Lover.

Despite his job, Ben's no fan of Irish dancing.

Lord Of The Dance is on for six months,

and the video wall will hang there throughout the run.

Which means Ben can't afford any mistakes.

Yeah. Close enough!

You're installing stuff which is

hanging tonnes of stuff over people's heads.

So if you don't do your job properly, or don't

have any pride in your work, then, frankly, you shouldn't be here.

If you shouldn't be here, you might end up killing someone.

And neither is an acceptable outcome.

While Ben's winch is almost ready to raise the truss,

other stagehands move on to the all-important video wall.

These LED screens will be joined together in rows to create

the huge stage widescreen.

The first row is always a bit slow.

Once we get the first row up, and it is all in line,

then every row after that is just much faster.

-Half an hour.

-Half an hour.

-When this one is ready, we can start with the other one.

-Brilliant.

But, while the video wall is taking shape nicely,

the same can't be said for other key parts of the set.

Another truck, due this afternoon, is yet to arrive.

-The truck is running late.

-Really?!

I know, the irony of it all. What's left on the truck?

-Costumes.

-Set. Deck.

-Deck?

-More deck for that.

I see a lot of crew standing around.

It is just a little bit frustrating, knowing that we are paying them

quite a lot of money to stand here and do nothing.

-Later, the deck arrives way behind schedule.

-Five hours.

Can they get the stage ready, and will it meet the exacting

standards of the Lord of the Dance himself?

The undercover ORB police team are fighting an ongoing

war against the shoplifters of Oxford Street.

But catching thieves is difficult,

and every day of the week the team perform a complex game of cat

and mouse to identify their targets and try and catch them in the act.

Today, Paul Penrose and Hatice Iper are scanning hundreds of passers-by

for the telltale signs of criminal behaviour.

And it is not long before two men arouse their suspicions.

We've seen a couple of guys who have piqued our interest.

Seemed to slow and take a good long look into shops. Nice.

One goes on, one waits outside.

He is nervous, he's jumping around on his toes.

He is keeping an eye out...

now...for us.

These are the clues that the undercover team are trained to

recognise. And Paul decides to follow the men.

They are moving now.

He calls in another member of the team.

And together the three of them begin to track the men.

I get to a point where I'm close by,

so I have to turn away a little bit.

But we can get involved in a proper follow. We can hold back.

If someone gets too close, or has to go in a shop,

they can disappear. I don't have eyes on the suspects at the moment.

However, I do have eyes on my colleagues.

Paul knows what he's looking for.

And he thinks he recognises a few tricks of the trade

in the movements of the men.

They've gone upstairs,

and then they've turned round very quickly and run down the escalators.

That's classic counter surveillance. Where they'll go up an escalator

and then come down and see who's going back up.

From that, they can see who is moving around with them.

Coming back out.

Further down the street, the men enter another fashion retailer.

Paul follows, while Hatice watches the exit.

-Moments later, Paul is out.

-They are shoplifting. All right.

They've looked at a jacket, they've picked one up,

and then the next minute you hear the tinkle, the tag has gone,

both tags are on the floor. Do you want to go down and watch from here?

Hatice goes to observe the men, and alerts the store security guards.

But it looks like the men have spotted the guards,

as soon afterwards they exit the shop.

Paul has seen enough.

He can't risk them giving him the slip, and moves in to make a stop.

We are going to pull them. They're attempted theft.

Later, Paul gets his men, and turns up more than he bargained for.

Oh, mate, whose is this phone?

The key to keeping Oxford Street moving is its four underground stations.

Between them, they play a major part in helping over 30 million

visitors a year get to the street.

But the numbers are beginning to overwhelm the century-old

infrastructure.

Which is why three of the four stations are currently

undergoing multi-million pound improvement works.

And several hundred feet below ground, a team of workmen are today

taking on a very particular challenge at Tottenham Court Road station.

They need to put in a lift shaft,

to bring station access up to modern standards.

But how do you put in a shaft between two 100-year-old working

Tube tunnels, built only six feet apart?

Answer - by removing the Edwardian tunnel walling to try

and squeeze one in.

And to do this, they've had to turn to a team of miners

from across the British Isles, including Steve Prest.

To build the lift, the team have already hand dug

a space between two working Tube lines, only feet apart.

Now they are removing the 100-year-old metal rings that form

the structure of the tunnels.

These metal plates will then be winched to the surface,

and a new prop put in their place to support the new shaft.

The problem for the team is, having been covered in concrete

for over 100 years, the Edwardian bolts take some shifting.

Some will move with a spanner, others need to be broken off and busted out.

Alan is the man in charge of the team.

They're just getting it ready to tighten up the winch ropes.

And one of the plates is going to get removed.

Can be a bit of a swing, so we just stand back.

The plate weighs nearly a quarter of a tonne.

It's now ready to be winched to the surface.

Considering they are 100 years old, they are in very good condition.

These lads, if you look at them,

most of them are in their late 50s, early 60s.

These hand miners are getting few and far between now,

who can do this type of work.

In another ten years' time, they're going to be gone.

With the old cast-iron plates out,

they can be replaced by new steel-angled props.

This new design will give space to install the new step-free access

to the platforms.

With the metal sections removed,

they're winched up the lift shaft to the surface.

This is the first time these bits of Edwardian metalwork

have seen daylight in over 100 years.

OK, mate. Up you go.

It's been a painstaking job, but, after months of work,

the final aged pieces of the outer tunnel rings are lifted out.

It's a milestone for the project.

The new station is getting well on its way

to getting rebuilt and opened.

And with that, another step has been taken to giving passengers

better access to the world's premier shopping street.

At the John Lewis food hall, Andy, Fraser and Willie are about

to parade the haggis throughout the store's seven floors.

And without further ado...

Ready for these escalators?

BAGPIPES PLAY ..it's Scots wa-hey.

Once we get on the escalator and get customers' attention,

they seem to enjoy it. Lots of photographs taken.

It's cold in the Trossachs.

As they say in the trade, there's nothing worn under the kilt.

Born in Ayrshire and used to the breeze going up the kilt.

We were just happily minding our own business in the bath section

and we heard a piper coming down the escalator.

Being a responsible, informative parent,

popped over here just to show her.

APPLAUSE

The piped procession has drawn quite a crowd,

just in time for Andy's big moment.

Fair fa' your honest, sonsie face,

Great chieftain o' the pudding-race!

Aboon them a' yet tak your place, Painch, tripe, or thairm...

While thro' your pores the dews distil

Like amber bead.

His knife see rustic Labour dight,

-An' cut you up wi' ready sleight...

-FRASER CHEERS

Trenching your gushing entrails bright,

Like ony ditch...

Gie her a haggis!

THEY CLAP

BAGPIPE PLAYS

That's the first haggis stabbed, killed and plucked.

LAUGHTER

Very good incision on the haggis.

With the haggis open for business,

customers can finally get a taste

of the great chieftain of the pudding race,

which is the whole point for manager Abbie.

A lot of it is about sales, but it's also about getting people trying some new things,

so lots of people who are quite nervous about haggis.

We will sell a couple of thousand haggis over the weekend.

It's a pity I hadn't the whisky to go with it.

Do you think I should run over and get a whisky?

Mm.

Mm. To die for.

Even better with the whisky.

With the tasting in full swing, there's no let-up

for Andy, Willie and Fraser.

I've only got to do it twice more now.

With three parades to perform,

for Andy that means the Address to the Haggis three times, as well.

-An' cut ye up wi' ready sleight...

-FRASER CHEERS

His accent is quite authentic.

It's very, very good for an English person reciting that poem.

Not too bad. A bit Glaswegian.

But it seems they've not won over everyone.

We don't eat haggis. We've seen what goes into it.

We don't fancy it.

He may not fancy it, but over 2,000 other shoppers have.

Sales are up year on year.

We've had loads of people come down, lots of comments,

lots of tweets, so it's been really exciting today.

Andy, Fraser and Willie can feel satisfied

that they've done their bit to both entertain the crowd

and celebrate the memory of Scotland's national poet.

At the Dominion Theatre, the stage crew are awaiting a truck

with more of the Lord Of The Dance set.

It's now four hours late and they can't move on until it arrives.

I see a lot of the crew standing around.

It's just a little bit frustrating knowing that we're paying them

quite a lot of money to stand there and do nothing.

-RADIO:

-'We're going to turn up on the door any second.'

Ooh. Ooh, success. Copy that. We're on our way.

At 6.30pm, two hours before they were meant to finish,

it finally shows up.

Five hours.

Four. Four hours. I'm doing him a disservice.

He was due at half past two. Never mind. Never mind.

The crew swing into action once again.

The last one was all the way back to the door,

so this is only about three-quarters full.

Can you just help get everything off the stage floor?

Yes, please. Thank you very much.

One of the biggest challenges for the team is the stage floor.

In its usual form, it has a slight slope,

but that's no good for Irish dancing, which involves heavy footwork

and a need for the audience to see the feet moving.

So, the team are having to install a special surface to make it flat.

But, despite their hard work,

Sacha is going to have to face the fact that it will now be too late

to get it all ready in time for tomorrow's rehearsals.

He calls it a day,

still confident he'll have Michael Flatley dancing tomorrow.

It started off really well, but, unfortunately, we got to a point

where the truck was delayed and delayed and delayed.

It's nobody's fault. With London traffic, that's the way it is.

That's the way these things happen.

The next day, the team are up and working bright and early

and there are plenty of jobs to keep them busy.

Yeah, we're getting there. I hope.

The video screen's up and being tested,

but by going into a second day,

the team are now having to work around rehearsals.

-How's that one, Richie?

-Good.

-Good.

Definitely near the finish line now, and that's a relief.

Another hour's worth of finishing off the last bits

and we should be able to get fully into the rehearsal process.

And, with the finishing touches completed,

Sacha and his team have finally got there.

Look at that! It's a stage.

-When did that happen?

-Beep-beep-beep-beep!

Dress rehearsals for the West End's latest mega-show

can get fully underway.

LORD OF THE DANCE MUSIC PLAYS

And just in time for none other than the Lord of the Dance himself.

Michael Flatley has arrived.

Mr Flatley is here and he seems happy.

He's a man of exacting standards and it's great that he's walked on stage

and he hasn't had any major complaints and any major problems.

It looks fantastic. It's all done.

I'm very, very pleased about it all.

And with that, the Lord Of The Dance is finally ready

to strut its stuff on Oxford Street.

This isn't Oxford Street. In fact, it's nowhere near.

It's a depot more than 30 miles from London, in Stevenage.

But every weekend, a member of staff here makes a pilgrimage

to Oxford Street to make a very special delivery.

Today it's Ray Morris' job to deliver a series of these

to various spots around the West End of London.

Open-air urinals.

Right, it's time to go.

The scheme is funded by Westminster Council.

They pay over £90,000 a year to make sure that the streets,

if not paved with gold, aren't covered in anything else either.

Heading down towards Oxford Street for our first job.

In all, tonight, Ray will distribute six units at major nightlife spots

including a number in and around Oxford Street.

His first stop is an Oxford Street hotspot, one of several areas

the council have noticed people relieving themselves

in doorways late at night.

I've got to get it dropped as quick as possible

and safely, and then move on to the next location.

But this being Europe's premier shopping street,

the urinal needs a little finishing touch.

I've got to get some odour control.

This one smells of a well-known aftershave. The blokes like it.

Ray makes sure he gives it liberal coverage.

It's got to last for a potentially busy 12-hour shift on the street.

Come tomorrow morning, when we come to pick it up,

it ain't going to be as light as it is now.

-It's going to be pretty heavy.

-This one will be collected tomorrow,

but there's another five to deliver just off the main street.

The biggest challenge for Ray is negotiating the packed streets

of the West End.

And just as it was all going so well...

Ugh. Right, our next job,

we can't do it, because the road has been closed.

There's always a road closure in London somewhere.

What we normally do is double up the toilets at another location.

And it's one that needs it.

It's the ideal place. At night-time, they'll quickly nip into

a little dark alleyway or do it up against someone's back door,

so it's not nice to actually see that,

so that's why we put the urinal here,

so people can actually use it, to keep it nice and clean.

We've got so many tourists coming over here.

Last thing they want to see is someone...

having a wee.

And that means someone like Ray having to get his hands dirty.

It's not the nicest job in the world.

When we first started it, people were like, "Oh, what are you doing?"

But nowadays, we pull up places,

occasionally you get people saying, "Oh, brilliant,

"the toilets have arrived."

At the next hotspot stop, people can hardly wait.

Oi! Down.

Four down, two to go.

The toilets may be a godsend, but the narrow streets are a nightmare.

Just give some of the pedestrians a bit of a toot.

-HORN TOOTS

-Mind your back, mate!

Excuse me! Mind your back.

-HORN TOOTS

-Mind yourself, mate. Hello! Hello!

Cheers.

Can you mind yourselves, please?

The quicker we get this done, the quicker we can get home.

Some people are truly desperate.

Someone had got to the toilet before me.

And others quickly jump in.

We could do with more toilets round here.

I love you guys. You guys do an invaluable job. It's amazing.

Thank you, cos you make this city sustainable. Thank you so much.

-Thanks a lot for that.

-I mean it.

-Nice. Thank you.

-Have a good one.

-And you, sir. Thank you.

-Good night.

And he didn't even use the urinals.

I have got a little smile on my face.

It's... Nah, it was nice.

It's nice to see that, it really was.

Later, as he continues his deliveries,

Ray has a little accident.

-LOUD CRASH

-You...

The Oxford Street police team have been tailing

two suspected shoplifters.

PC Paul Penrose says he witnessed them

interfering with security tags in a clothing store.

He and colleague Hatice have decided it's time to make a stop.

Guys, police.

Just come and stand on the side, please.

I've been watching you. I've seen you with that jacket.

You took the tag off, so you're going to be searched.

The men didn't actually take the jacket.

Paul thinks that store security got too close and spooked them.

He's now looking for a magnet or other device that could have

been used to remove the security tag.

Right, who's got the de-tagger?

Instead he finds phones - lots of phones.

OK, you've got two phones. Yours?

-No, one is one of a friend.

-Oh, that's interesting. OK.

These are both your phones?

-Oh, mate, whose is that?

-Mine.

-That's yours, as well, is it?

-Yeah.

There's no contacts in the phone. There's nothing.

It looks like the phone has been reset.

Paul is disappointed not to have found a de-tagging device.

But five phones between two men is still of interest.

Hats, he's got iPhones and everything.

I'm going to have him on suspicion of. He's going to be arrested.

I'm arresting you on suspicion of theft of a mobile phone.

You're also under arrest on suspicion of criminal damage

to the tag in the item that you de-tagged,

and you're also under arrest for attempted theft of the jacket.

As soon as you've de-tagged that jacket, that's an attempt,

all right?

The man's companion has convinced Hatice both his phones

really are his, as they do at least contain his contacts and information.

As Paul only saw the other man remove the security tag

from the jacket, this one is free to go.

You're going home now. Don't come back to Oxford Street, OK?

That man leaves and the team radio for transport

to take the other man to the police station.

He'll be interviewed with a solicitor and a translator.

As the team wait for the van, there's plenty to entertain them.

Here come the Hare Krishna.

You can't help but smile when they walk by.

Hare Krishna. You like Hare Krishna?

-It's happy.

-HARE KRISHNA SING

The suspect heads off to the station, but the team's job is far from done.

Patrols continue into the night.

We're filming with Paul when a call comes through

that PC Darren Bond has made a stop at the other end of the street.

He and a colleague have identified three men acting suspiciously

and stopped them.

A search has uncovered bottles of perfume concealed in their clothing.

We noticed these three acting suspiciously.

They were looking into the store, but not apparently to shop.

They were looking at where the staff were

and where any security people were.

Then they split up and they met again.

We decided to do a stop and search on them under Section 1 of Pace.

This guy had one bottle of perfume stuffed underneath his pants.

Matey here in the woolly hat didn't have anything,

but the third guy had three bottles of perfume, two in his pockets,

the other one stuffed underneath his pants, as well.

And one of the men has the best excuse for having

bottles of women's perfume in his pants that the team has ever heard.

The men's story gets even more unbelievable.

They claim they found the perfume in the street.

Darren's search, however, has turned up something else deeply suspicious -

an oddly shaped lump of metal.

Pliers that are used for removing security tags.

These tools are commonly used by shoplifters to help them steal.

Carrying them can be a criminal act.

Perhaps no surprise, then, the suspects are less than pleased.

SUSPECT SPEAKS OWN LANGUAGE

Don't you point your hand at me, in my face, OK?

You are...man. Not me.

Don't point your hand at me, OK?

Darren's thorough investigation is making one of the men jumpy.

Mate, I've told you repeatedly to stay there, OK?

If you're going to be like that... I've told you five times.

No, it's camera. It's TV. I don't want TV.

Keep your hands in front of you and stand there, OK?

I haven't got enough handcuffs for you. Your friends are in handcuffs.

I've repeatedly asked you to stand there, OK?

OK. Camera...

Stay still. Don't raise your hands and no problems, OK?

-OK.

-Do you understand? Right.

The team run a check on the men's names and get a hit.

Two of the men are known to the police for shoplifting

and one has previous for carrying weapons.

But there are no outstanding warrants against them.

Darren decides to take one of the men in for questioning.

The other two men are let go.

Yeah, so I'll bring in the one with the de-tagger and pliers.

He's the one with the three bottles of perfume anyway.

So, you're under arrest.

You do not have to say anything, but it may harm your defence if you do not mention

something which you later rely on in court.

-Anything you do say may be given in evidence.

-OK.

The suspect is taken to the station, booked in and later charged.

He was sentenced to 16 weeks in prison, suspended for two years.

The perfume was returned to the store it belonged to.

In the earlier attempted theft, no further action was taken

as the store's CCTV did not cover the removal of the tag from the jacket.

However, the iPhone discovered on the man was found to be

an illegal counterfeit.

In the bookies' case, after questioning and further analysis

of the CCTV, this man was charged

with handling stolen goods and going equipped to steal.

However, he failed to answer bail

and police believe he has left the country.

A warrant for his arrest has been circulated.

The other two men were not charged,

and both have also returned to Romania.

They'll keep coming, we'll keep taking them out,

and we'll win. We always do.

Earlier on, we saw Ray Morris on a mission to help out

gentleman visitors to the Oxford Street area.

He's delivering open-air loos to stop men relieving themselves

in neighbouring alleyways and side streets.

But negotiating the tightly packed streets of the West End of London

is a challenge in itself.

-LOUD CRASH

-You...

Squashed his door. Going past, didn't look,

and literally just opens the door and we've just hit it.

Another night driving in London.

Why on Earth did you open the door?

Ray was heading to drop off the last urinal,

but that will have to wait. The door has certainly had a dink.

I thought you'd gone past me,

so I was just slowly opening the door to get out so...

-It was me.

-It's your fault.

Ray is now in an insurance situation.

-It's not my fault, so...

-How do you say it's not your fault?

Hang on, the bloke has admitted to opening the door.

-Are you a taxi?

-Yeah, I'm the taxi.

-Right, so you're responsible for your passengers in your car.

-Yeah.

-Yeah?

-Yeah.

-So you should be able to say to him,

"Hang on a minute. It's not safe to get out.

"There is a vehicle coming past with beacons flashing and headlights on."

OK.

It's just hectic, it really is, of a night-time.

You've just got to have your wits about you

and make sure you know what you're doing and keeping your eyes open.

The streets are now full in central London,

and that means that the loo on Ray's van

is probably needed desperately somewhere else.

And sure enough...

Yeah, help yourself, mate!

It just shows you how quick they do get used.

This man is a working-class hero for the working classes.

This, this is the future.

In my more ideal world, I'd want one on every street corner.

But tonight has just been the easy half of the job.

-It's nine hours later...

-Morning.

..and Ray's back on the road to see what the gentlemen of Oxford Street

have left him.

Today, we're picking up the urinals. They will be heavy.

I could even break out into a little bit of a sweat today.

The first few are relatively straightforward.

It's been used quite a bit, so it's doing its job properly.

One has an unpleasant surprise.

Well, as you can see, either someone's been fighting

or they've had a few cuts on it.

The urinals are clearly proving invaluable.

It's all waste that's been kept off the street.

I'm not moving this one as easy as I moved the others.

But back at base in Stevenage,

and Ray has saved the worst task till last -

emptying the units with a specialist hygienic suction device.

This bit is the unpleasant bit.

It's a case of getting it done as quick as possible,

nicely cleaned, ready to go out tonight.

From full to empty in a matter of seconds.

A quick spray down and a bit of brushwork later - good as new.

This one now is all ready and clean, ready to go.

It gives us a sense of pride, really.

And for Oxford Street,

knowing Ray and his units are out there is a great relief for everyone.