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On the south coast of Britain lies a city within a city | 0:00:07 | 0:00:10 | |
that's fighting to keep the nation afloat. | 0:00:10 | 0:00:12 | |
The port of Southampton is a gateway to the world. | 0:00:13 | 0:00:16 | |
It's the cruise capital of the UK. | 0:00:16 | 0:00:19 | |
Hi. Welcome on board. | 0:00:19 | 0:00:20 | |
Seafarers from across the globe pass through here every day. | 0:00:21 | 0:00:25 | |
In tough economic times, the port is battling for its share of handling cargo. | 0:00:26 | 0:00:31 | |
This is how we make our money. This is how the shipping line makes their money. | 0:00:31 | 0:00:34 | |
Ready for the Christmas market. Batteries not included. | 0:00:34 | 0:00:37 | |
We are looking for Rolls-Royces | 0:00:37 | 0:00:39 | |
which are hidden amongst potentially 100 Bentleys. | 0:00:39 | 0:00:42 | |
Commercial ships and weekend sailors | 0:00:42 | 0:00:45 | |
wrestle for space in crowded sea lanes. | 0:00:45 | 0:00:48 | |
Turn round! Go that way! | 0:00:48 | 0:00:51 | |
It's not rocket science! The big ship is turning! | 0:00:51 | 0:00:53 | |
Passengers, ships and cargo. | 0:00:53 | 0:00:56 | |
Shaping the lives of the people that run one of the busiest ports in the world. | 0:00:56 | 0:01:01 | |
This is Sea City. | 0:01:03 | 0:01:05 | |
In this episode... | 0:01:10 | 0:01:12 | |
All I can do is apologise. We've had quite a challenge here today. | 0:01:12 | 0:01:15 | |
Seven cruise ships and a princess. | 0:01:15 | 0:01:18 | |
Can Dolly and Alan juggle passengers, royalty and a cake? | 0:01:18 | 0:01:22 | |
Try not to drop it! | 0:01:22 | 0:01:23 | |
How a maritime man of the cloth | 0:01:23 | 0:01:25 | |
keeps homesick seafarers in good spirits. | 0:01:25 | 0:01:28 | |
Every day I walk up that gangway and never know what's going to happen. | 0:01:28 | 0:01:31 | |
And motoring advice from an expert car handler. | 0:01:31 | 0:01:34 | |
For me, it's how pretty they look. | 0:01:34 | 0:01:35 | |
The engine doesn't really concern me! | 0:01:35 | 0:01:38 | |
It's 5.00am, and it's an historic day for the port. | 0:01:45 | 0:01:50 | |
Aurora BTS one cable on the reference line. | 0:01:50 | 0:01:53 | |
One cable on the reference line. Thank you. | 0:01:53 | 0:01:56 | |
And it's a historic day for cruise company P&O, | 0:01:56 | 0:01:59 | |
who are celebrating 175 years of operations. | 0:01:59 | 0:02:03 | |
All seven ships of the line are in port for a royal review. | 0:02:03 | 0:02:08 | |
'Think of me as a waterborne parking attendant. That's the nature of the job.' | 0:02:08 | 0:02:12 | |
Berthing officer Pete McKee | 0:02:12 | 0:02:15 | |
is one of the first to see the seven ships arrive. | 0:02:15 | 0:02:17 | |
'What I need to do is actually stand at the most critical point.' | 0:02:17 | 0:02:20 | |
That's 25 metres to go ahead now. | 0:02:20 | 0:02:23 | |
25 in. OK. | 0:02:23 | 0:02:24 | |
'I basically do a countdown for the pilot | 0:02:24 | 0:02:26 | |
'and then hopefully, they'll park the ship where I tell them.' | 0:02:26 | 0:02:29 | |
-15 metres ahead now. 1-5. -15. OK. | 0:02:29 | 0:02:32 | |
'Southampton is the home port for most of these ships.' | 0:02:32 | 0:02:35 | |
You just never see the whole fleet in on one day like this. | 0:02:35 | 0:02:38 | |
I guess when you see so many ships each day, | 0:02:40 | 0:02:42 | |
the romantic side kind of gets lost on you a little bit. | 0:02:42 | 0:02:45 | |
But it's nice seeing people go off on their cruises | 0:02:45 | 0:02:48 | |
and come back if they've enjoyed themselves. | 0:02:48 | 0:02:50 | |
That side of it's quite nice. | 0:02:50 | 0:02:52 | |
One metre ahead. One metre. | 0:02:52 | 0:02:54 | |
In position. | 0:02:54 | 0:02:56 | |
'In position at the gate now.' | 0:02:57 | 0:03:00 | |
With seven ships, there are over 15,000 passengers to disembark | 0:03:02 | 0:03:06 | |
and another 15,000 to get on. | 0:03:06 | 0:03:08 | |
There's a risk the port could seize up | 0:03:08 | 0:03:11 | |
so there's a plan for some of them to check in across town. | 0:03:11 | 0:03:14 | |
A temporary passenger terminal for two of the ships | 0:03:16 | 0:03:19 | |
has been set up on the edge of Southampton, | 0:03:19 | 0:03:21 | |
at the Ageas Bowl cricket ground. | 0:03:21 | 0:03:23 | |
We're used to doing this in a marquee on the quayside in Cape Town. | 0:03:23 | 0:03:27 | |
It's not... | 0:03:27 | 0:03:29 | |
We've got a slightly better environment here! | 0:03:29 | 0:03:33 | |
Dolly Galliford is one of the masterminds | 0:03:33 | 0:03:36 | |
behind P&O's big day. | 0:03:36 | 0:03:37 | |
OK. All you can do is assure them that the taxis are arriving | 0:03:37 | 0:03:41 | |
and they're on their way. | 0:03:41 | 0:03:43 | |
'It's been two years in the planning' | 0:03:43 | 0:03:44 | |
since we planned the itineraries to coincide with the 3rd of July. | 0:03:44 | 0:03:49 | |
If you think all those ships and all the places they go in the world, | 0:03:49 | 0:03:52 | |
to plan that had to start two years ago. | 0:03:52 | 0:03:54 | |
So we're talking about an enormous amount of co-ordination | 0:03:54 | 0:03:57 | |
to do with this operation here at the Ageas Bowl, | 0:03:57 | 0:04:00 | |
all the people who work down here at the port, | 0:04:00 | 0:04:02 | |
the police, all the officers on board the ships. | 0:04:02 | 0:04:05 | |
To the right there. | 0:04:05 | 0:04:07 | |
Dolly's preparing for a juggling act with transport, passengers and luggage. | 0:04:09 | 0:04:15 | |
Whoopsie! | 0:04:15 | 0:04:17 | |
We've had about 7,000 pieces this morning that need to be picked up between the two ships. | 0:04:18 | 0:04:23 | |
There's a chap with a saxophone, as you normally do at the Ageas Bowl! | 0:04:25 | 0:04:29 | |
Back at the port, the seven ships are already attracting an audience. | 0:04:32 | 0:04:36 | |
The crew are getting ready for new passengers | 0:04:36 | 0:04:39 | |
with the royal freight review later in the day. | 0:04:39 | 0:04:41 | |
The pressure's on to have everything in place on time. | 0:04:41 | 0:04:45 | |
-No defects? All lights are working? -Yes, sir. | 0:04:45 | 0:04:47 | |
Can you just check that all the special diets are available at the back | 0:04:47 | 0:04:52 | |
for the guys that are looking after the special diets | 0:04:52 | 0:04:54 | |
and show the photographs of the VIPs that are having those. | 0:04:54 | 0:04:59 | |
Let me know when it's done. Thank you. | 0:04:59 | 0:05:01 | |
On board the cruise ship Oriana, | 0:05:01 | 0:05:03 | |
restaurant manager Alan Carr is looking after preparations for a special anniversary reception. | 0:05:03 | 0:05:09 | |
The Princess Royal is coming for tea and cake. | 0:05:09 | 0:05:12 | |
No detail is too small. | 0:05:12 | 0:05:14 | |
We'll have a bottle of water available. | 0:05:14 | 0:05:16 | |
One chilled and one room temperature. | 0:05:16 | 0:05:18 | |
The speciality about the china is it's on loan to us. | 0:05:18 | 0:05:22 | |
It's Royal Albert. All Royal Albert. | 0:05:22 | 0:05:26 | |
So we've got it just for the day. | 0:05:26 | 0:05:27 | |
And then it's all going back. | 0:05:27 | 0:05:30 | |
There's going to be a plaque behind here. Of course I can't unfold that. | 0:05:30 | 0:05:34 | |
That's Her Royal Highness's job, not mine! | 0:05:34 | 0:05:36 | |
So she'll be doing unveiling of the plaque there, | 0:05:36 | 0:05:39 | |
she'll be cutting the celebration cake that's being brought in at 12 o'clock. | 0:05:39 | 0:05:43 | |
They've spelt "grand" wrong! | 0:05:43 | 0:05:45 | |
One, two. | 0:05:48 | 0:05:49 | |
Wonderful. Everything's working... to plan! | 0:05:49 | 0:05:53 | |
But later in the day, | 0:05:54 | 0:05:56 | |
not everything goes as smoothly as Alan would have liked. | 0:05:56 | 0:06:00 | |
More than half a million new vehicles | 0:06:16 | 0:06:18 | |
ranging from cars to diggers | 0:06:18 | 0:06:20 | |
are handled by the Port of Southampton every year. | 0:06:20 | 0:06:23 | |
Every one of them has to be driven on or off the ship. | 0:06:23 | 0:06:27 | |
I've driven Land Rovers, Range Rovers, | 0:06:28 | 0:06:32 | |
Minis... | 0:06:32 | 0:06:34 | |
Georgie Cunningham has been working at the docks for over six years. | 0:06:35 | 0:06:38 | |
And there's nothing she can't shift. | 0:06:38 | 0:06:41 | |
BMW X Series. All of them. | 0:06:41 | 0:06:43 | |
Rolls-Royces. McLarens. | 0:06:43 | 0:06:45 | |
Whoops! Sorry. | 0:06:46 | 0:06:48 | |
Aston Martins. | 0:06:48 | 0:06:50 | |
Bentleys. | 0:06:50 | 0:06:51 | |
Jaguars. | 0:06:51 | 0:06:53 | |
A ship like this one can carry as many as 7,000 vehicles | 0:06:54 | 0:06:57 | |
of all types. | 0:06:57 | 0:06:59 | |
Like parking a car. | 0:06:59 | 0:07:00 | |
I can park these better than I can probably park cars, though! | 0:07:02 | 0:07:05 | |
Ships in dock don't make money, | 0:07:08 | 0:07:10 | |
so every second counts when it comes to loading them up. | 0:07:10 | 0:07:13 | |
For me, it's how pretty they look, | 0:07:14 | 0:07:16 | |
under the engine doesn't really concern me! | 0:07:16 | 0:07:19 | |
Today, Georgie's task is to unload a batch of 50-grand BMWs. | 0:07:20 | 0:07:25 | |
There's always a chance of accidents. | 0:07:25 | 0:07:27 | |
It depends how alert you are | 0:07:27 | 0:07:30 | |
and making sure you keep to the standards you've been told in the briefs. | 0:07:30 | 0:07:34 | |
Make sure you keep your distances. | 0:07:34 | 0:07:37 | |
It's much better than driving my Peugeot! | 0:07:37 | 0:07:39 | |
But I do like big cars. The bigger, the better. | 0:07:39 | 0:07:42 | |
I don't see it as a privilege any more. I see it as part of my job. | 0:07:43 | 0:07:46 | |
But speaking to other people that don't work in these surroundings, | 0:07:47 | 0:07:51 | |
and they say, "What do you do?" I say, "I drive cars on and off the vessels." | 0:07:51 | 0:07:55 | |
"Really? Do you drive all those cars?" "Yeah." They say, "I'd love to do that." | 0:07:55 | 0:07:59 | |
With the BMWs safely off the ship, | 0:08:00 | 0:08:02 | |
Georgie's next job is to pick up vehicles from the port's most exclusive car park | 0:08:02 | 0:08:07 | |
and load them on the ship dent-free. | 0:08:07 | 0:08:09 | |
We're on the most expensive level | 0:08:10 | 0:08:12 | |
of any multi-deck that we've got. | 0:08:12 | 0:08:15 | |
Because we are looking for Rolls-Royces | 0:08:16 | 0:08:18 | |
which are hidden amongst potentially 100, if not more, Bentleys. | 0:08:18 | 0:08:25 | |
In the history of us shipping out Rolls-Royces, | 0:08:25 | 0:08:29 | |
there's ever only been one known damage. | 0:08:29 | 0:08:31 | |
And that was down to the deck heights being given wrong. | 0:08:32 | 0:08:36 | |
So when we went to load it on a deck, it should have fitted. | 0:08:37 | 0:08:40 | |
But when the Rolls-Royce went on, it kind of almost made it a convertible! | 0:08:40 | 0:08:45 | |
Which I think is what gave Rolls-Royce the idea to make the Cabriolet! | 0:08:46 | 0:08:50 | |
But I can't be sure! | 0:08:51 | 0:08:52 | |
You can't even hear it! | 0:08:57 | 0:08:59 | |
Can you? | 0:08:59 | 0:09:01 | |
No, nothing like my Peugeot! | 0:09:02 | 0:09:05 | |
No. Much nicer. | 0:09:05 | 0:09:07 | |
When I first started here, | 0:09:09 | 0:09:11 | |
there wasn't many 22-year-olds | 0:09:11 | 0:09:13 | |
that could say they've gone to work and driven a Rolls-Royce today. | 0:09:13 | 0:09:18 | |
But now I've told the story so many times, people are bored with it | 0:09:20 | 0:09:24 | |
so I tend not to talk about it very much any more. | 0:09:24 | 0:09:26 | |
At P&O's temporary cruise terminal at the cricket ground, | 0:09:42 | 0:09:45 | |
passengers are trying to find their luggage and head home. | 0:09:45 | 0:09:48 | |
Are you B101? | 0:09:48 | 0:09:50 | |
I'm not going to North Wales. We're going to Chester. | 0:09:50 | 0:09:52 | |
Dolly Galliford has helped plan P&O's grand event. | 0:09:52 | 0:09:55 | |
She's on the front line of customer relations and complaints. | 0:09:55 | 0:09:59 | |
'It's an absolute shambles. We've now got to go back into Southampton to pick our car up.' | 0:09:59 | 0:10:05 | |
Right. I will feed that back to head office, you know... | 0:10:05 | 0:10:08 | |
-Yes, if you will, please. -I will do. | 0:10:08 | 0:10:10 | |
There's no... | 0:10:10 | 0:10:12 | |
There's no rhyme nor reason to the luggage... | 0:10:12 | 0:10:16 | |
It's laid out in decks, as they would be normally in the port. | 0:10:16 | 0:10:21 | |
The rain, of course, really doesn't help us today. | 0:10:21 | 0:10:23 | |
Ooh, look, a bit of sunshine as I said that. | 0:10:23 | 0:10:25 | |
-Thank you. I hope you have a safe journey home. -Thank you. -OK. Bye. | 0:10:25 | 0:10:29 | |
They're checking down here somewhere. | 0:10:29 | 0:10:32 | |
If you go down... Through the concourse here. I'll show you where to go. | 0:10:32 | 0:10:37 | |
-Why did your people tell us to come back again? -I'm sorry. | 0:10:37 | 0:10:40 | |
'Passengers want to know where they need to be. | 0:10:40 | 0:10:43 | |
'We've had to consider all kinds of onward transport.' | 0:10:43 | 0:10:45 | |
Coaches, taxi, private cars. | 0:10:45 | 0:10:47 | |
As long as you can focus in what that passenger specifically needs, | 0:10:47 | 0:10:51 | |
then that's all you can do, really. | 0:10:51 | 0:10:54 | |
Make sure you focus on them. | 0:10:54 | 0:10:56 | |
That's all anybody wants to know. Where they're supposed to be and how to get there. | 0:10:56 | 0:10:59 | |
Across town at the Oriana, they're getting ready for passengers. | 0:11:01 | 0:11:04 | |
And for a royal visit. | 0:11:04 | 0:11:07 | |
Just one moment. | 0:11:07 | 0:11:09 | |
Can we have four of each? So four there and four here. | 0:11:09 | 0:11:13 | |
Which is front and which is back? | 0:11:13 | 0:11:15 | |
-Front is this way. -Right. You're the back way. You're at the back. | 0:11:15 | 0:11:19 | |
No, I'm at the back, you're at the front. | 0:11:19 | 0:11:21 | |
Restaurant manager Alan Carr | 0:11:23 | 0:11:24 | |
has a specially commissioned anniversary cake to get on board. | 0:11:24 | 0:11:28 | |
I'm going to take it up to the crow's nest. | 0:11:28 | 0:11:31 | |
And then we'll unpack it. | 0:11:31 | 0:11:33 | |
-Happy? -Yes. -Please try not to drop it! | 0:11:33 | 0:11:36 | |
Weighing 35 kilos and standing four tiers high, | 0:11:38 | 0:11:41 | |
the plan is to deliver the cake on the quay | 0:11:41 | 0:11:44 | |
and then carefully wheel it up a steep gangway. | 0:11:44 | 0:11:47 | |
It dawns on Alan that the plan might not work. | 0:11:48 | 0:11:51 | |
-That's going to be steep, coming up with that. -Hmm. | 0:11:51 | 0:11:55 | |
That's just a nightmare to get up there. | 0:11:55 | 0:11:59 | |
But there's another problem. The cake is a security risk | 0:12:00 | 0:12:03 | |
and must be checked out first. | 0:12:03 | 0:12:05 | |
-We can't put a dog over it, cos he'll eat it. -Absolutely. | 0:12:05 | 0:12:08 | |
-It's not in a box. -The cake's not in a box? -No. | 0:12:08 | 0:12:13 | |
-It's just actually on a... -There should be a... -Go and have a look. It's big! | 0:12:13 | 0:12:18 | |
It's not practical to carry it up here. It's just too big. | 0:12:18 | 0:12:21 | |
You'll have to go up in the lift on the other side. | 0:12:21 | 0:12:24 | |
They'll see if they can get it on the Avery and take it through the air bridge. | 0:12:24 | 0:12:27 | |
Where does the air bridge come out at? | 0:12:27 | 0:12:29 | |
It'll come out midships. | 0:12:29 | 0:12:31 | |
-Right. -Just hold on. They're checking the route first | 0:12:31 | 0:12:34 | |
-to see if it's viable. -Is it massive? -It is massive, yes. | 0:12:34 | 0:12:38 | |
Back at the temporary terminal at the Ageas Bowl cricket ground, | 0:12:41 | 0:12:45 | |
passengers just off their ships have finally got away | 0:12:45 | 0:12:48 | |
and new guests are checking in. | 0:12:48 | 0:12:50 | |
Despite the unusual surroundings, | 0:12:55 | 0:12:56 | |
there's a cruise to look forward to. | 0:12:56 | 0:12:59 | |
Everyone's in a party mood. | 0:12:59 | 0:13:01 | |
This is a special event, isn't it, | 0:13:01 | 0:13:03 | |
175 years of P&O. | 0:13:03 | 0:13:05 | |
We've been on a few, but we always come back to P&O. | 0:13:05 | 0:13:08 | |
X marks the spot. Well done. Enjoy yourselves. | 0:13:08 | 0:13:11 | |
We've never done anything like this before. | 0:13:11 | 0:13:13 | |
I was just trying to think it's the same as any other check-in | 0:13:13 | 0:13:18 | |
but just in a different location. | 0:13:18 | 0:13:20 | |
The biggest worry is that everyone gets checked in on time, basically. | 0:13:20 | 0:13:25 | |
Because the ship sails, no matter what. | 0:13:25 | 0:13:27 | |
# ..if it ain't got that swing | 0:13:27 | 0:13:31 | |
# Doo-wa-de-wah Doo-wa-de-wah | 0:13:31 | 0:13:33 | |
# Doo-wa-de-wah Doo-wa-de-wah # | 0:13:33 | 0:13:35 | |
But it's not all plain sailing for Dolly. | 0:13:35 | 0:13:38 | |
In the car park, passengers are having problems trying to drop off their cars and bags. | 0:13:38 | 0:13:43 | |
Aurora in the right-hand lane, OK? | 0:13:43 | 0:13:44 | |
-What? -Aurora, right-hand lane. | 0:13:44 | 0:13:46 | |
Down here, left-hand lane. | 0:13:50 | 0:13:52 | |
It's absolute chaos! | 0:13:53 | 0:13:54 | |
Sorry for your delay. We're just trying to clear the backlog. | 0:13:54 | 0:13:57 | |
-These lines of vehicles haven't moved in two hours. -Right. | 0:13:59 | 0:14:03 | |
-As I say... -These are constantly going through. | 0:14:03 | 0:14:06 | |
That is stopping this happening. | 0:14:06 | 0:14:08 | |
It's happening right in front of your eyes! | 0:14:08 | 0:14:10 | |
It's these guys munching sandwiches and sipping coffee | 0:14:12 | 0:14:15 | |
while everybody else is sitting in cars. | 0:14:15 | 0:14:16 | |
Nothing compares to this. This is a rush. | 0:14:17 | 0:14:19 | |
Absolutely manic. | 0:14:19 | 0:14:21 | |
Ain't on top of it at all. Every single last bag. | 0:14:21 | 0:14:25 | |
-It's on top of us. -Yeah, on top of us. | 0:14:25 | 0:14:26 | |
Correct! | 0:14:26 | 0:14:28 | |
All this luggage getting wet! | 0:14:28 | 0:14:30 | |
People are pulling up, they're taking their luggage and putting it in the wagon. | 0:14:30 | 0:14:33 | |
All ours have been stuffed over there. | 0:14:33 | 0:14:35 | |
So we'll all have wet-suits! | 0:14:35 | 0:14:37 | |
-That's been sitting there for over two hours. -We're doing the best we possibly can. | 0:14:41 | 0:14:45 | |
I hope you're telling P&O. | 0:14:45 | 0:14:47 | |
Honestly, we're doing the best we can. | 0:14:47 | 0:14:49 | |
-Can you get some tarpaulins? -I'll get some of these on the lorry now. | 0:14:49 | 0:14:53 | |
Otherwise, can you get tarpaulins? | 0:14:53 | 0:14:55 | |
All I can do is apologise. | 0:14:55 | 0:14:58 | |
-We've had quite a challenge here today. -You knew this was going to happen. | 0:14:58 | 0:15:01 | |
The guys here have been told several times by many people | 0:15:01 | 0:15:04 | |
how to do this. | 0:15:04 | 0:15:06 | |
Eventually, the traffic starts flowing again | 0:15:07 | 0:15:10 | |
and the last passengers can finally check in. | 0:15:10 | 0:15:13 | |
Here at last! | 0:15:13 | 0:15:15 | |
It's been a long day for Dolly already. | 0:15:18 | 0:15:20 | |
And for Alan Carr on the Oriana. | 0:15:20 | 0:15:23 | |
He's still hoping the special cake will arrive | 0:15:24 | 0:15:26 | |
before the Princess Royal gets on board for tea. | 0:15:26 | 0:15:29 | |
Catch you later. | 0:15:29 | 0:15:30 | |
-It's not in a box and it's not covered. -It's exposed. | 0:15:32 | 0:15:34 | |
The tiers are exposed. | 0:15:34 | 0:15:36 | |
So when you see the cake coming, go and get the lift. | 0:15:36 | 0:15:39 | |
-Don't let anybody else get into it. -Yes. | 0:15:39 | 0:15:41 | |
We need to go all the way to the crow's nest. | 0:15:41 | 0:15:43 | |
The moment's arrived. | 0:15:43 | 0:15:45 | |
With the alternative route, the cake's coming through the main passenger door. | 0:15:45 | 0:15:49 | |
That'll go underneath, won't it? | 0:15:49 | 0:15:51 | |
That'll pass, pass, pass. | 0:15:51 | 0:15:53 | |
Take it easy! Take it easy! | 0:15:53 | 0:15:55 | |
You've got it. You've got it. | 0:15:55 | 0:15:57 | |
OK, can we x-ray it, please? | 0:15:57 | 0:16:00 | |
The Princess Royal is making more stately progress | 0:16:01 | 0:16:04 | |
as she heads towards the VIP reception on board ship. | 0:16:04 | 0:16:07 | |
But Alan's still steering the cake | 0:16:09 | 0:16:11 | |
towards the restaurant upstairs. | 0:16:11 | 0:16:13 | |
That's going to go in. Just. | 0:16:15 | 0:16:17 | |
I hope she's hungry, because there's plenty to go round. | 0:16:21 | 0:16:24 | |
One final lift to get the cake safely into position. | 0:16:25 | 0:16:29 | |
One, two, three, lift. | 0:16:29 | 0:16:30 | |
Is that OK? | 0:16:30 | 0:16:32 | |
Let's have a look. | 0:16:36 | 0:16:38 | |
That's fine. Excellent. Well done, guys. Thank you very much. | 0:16:38 | 0:16:41 | |
Well done. Excellent. | 0:16:41 | 0:16:43 | |
Relieved! | 0:16:45 | 0:16:47 | |
The scene is now set for a royal review of the fleet. | 0:16:47 | 0:16:51 | |
Sometimes, we're the only friendly face that goes onto a ship. | 0:17:14 | 0:17:18 | |
Because other times, people want things. But I don't want anything when I go on board. | 0:17:18 | 0:17:22 | |
Except to offer a hand of friendship and a warm smile | 0:17:22 | 0:17:27 | |
to the people who visit our shores. | 0:17:27 | 0:17:28 | |
GREETS MAN IN TAGALOG | 0:17:28 | 0:17:30 | |
Good man. Good man. There we are. Chocolate. | 0:17:34 | 0:17:37 | |
Dozens of ships arrive in the port of Southampton every week. | 0:17:37 | 0:17:40 | |
Each one brings a small crew who are often far from home. | 0:17:40 | 0:17:44 | |
How long have you been on board now? | 0:17:44 | 0:17:46 | |
-I already five months and 15 days. -And counting! | 0:17:46 | 0:17:50 | |
-How long is your contract? -Six months. -Six months. | 0:17:50 | 0:17:54 | |
Reverend Roger Stone works for a charity called Apostleship of the Sea. | 0:17:54 | 0:17:59 | |
It supports seafarers who visit our shores. | 0:17:59 | 0:18:01 | |
Every day, walk up a gangway and never know what's going to happen. | 0:18:02 | 0:18:05 | |
It's great to meet people from so many different countries. | 0:18:05 | 0:18:08 | |
GREETS MEN IN TAGALOG | 0:18:08 | 0:18:10 | |
Welcome to Fawley. | 0:18:11 | 0:18:12 | |
What have you done to your glasses? | 0:18:12 | 0:18:14 | |
-It's not broken. -Isn't it? | 0:18:14 | 0:18:16 | |
Oh, they're magnetic! | 0:18:17 | 0:18:19 | |
Today, Roger is on board the Bodil Knutsen at the Fawley oil refinery | 0:18:19 | 0:18:24 | |
on the outskirts of Southampton. | 0:18:24 | 0:18:26 | |
I'll tell you what's available in Fawley. | 0:18:26 | 0:18:28 | |
Right. I've finished that! | 0:18:28 | 0:18:30 | |
Nothing, basically. There's nothing here, OK? | 0:18:30 | 0:18:33 | |
Southampton is 30 minutes away by car. | 0:18:34 | 0:18:38 | |
'It's information sharing and making sure they feel welcomed. | 0:18:38 | 0:18:42 | |
'The most important word for them is homesickness.' | 0:18:42 | 0:18:44 | |
They really feel homesick such a lot of the time. | 0:18:44 | 0:18:47 | |
I'll leave that with you, Captain. | 0:18:47 | 0:18:49 | |
You are the captain, aren't you? | 0:18:49 | 0:18:51 | |
-You should be the captain! -Captain of the galley. | 0:18:52 | 0:18:55 | |
Captain of the galley, yeah! | 0:18:55 | 0:18:57 | |
Lovely. That's traditional Filipino food! | 0:19:02 | 0:19:05 | |
My goodness me! | 0:19:07 | 0:19:09 | |
'I bring faith materials with me onto the ship. | 0:19:09 | 0:19:12 | |
'That's not to push it down their throats. | 0:19:12 | 0:19:14 | |
'But it's there on offer' | 0:19:14 | 0:19:17 | |
and if they'd like something, a prayer book or a Bible, whatever, | 0:19:17 | 0:19:20 | |
then we supply them, all free of charge. | 0:19:20 | 0:19:22 | |
It's in English and in Tagalog. | 0:19:22 | 0:19:24 | |
So you can read in both languages at the same time. | 0:19:24 | 0:19:27 | |
Get the translation. | 0:19:27 | 0:19:29 | |
I'll leave my contact details here. | 0:19:29 | 0:19:32 | |
It's got my "pangalang", my number, and my email and Facebook address. | 0:19:32 | 0:19:36 | |
Then we can stay in touch, if you want. | 0:19:36 | 0:19:39 | |
I don't know what drives me to do this, really. I just know that I love it. | 0:19:41 | 0:19:45 | |
Whoa, crikey! | 0:19:48 | 0:19:50 | |
Roger's charity provides a bus service into town | 0:19:50 | 0:19:53 | |
and a base where seafarers can let off steam | 0:19:53 | 0:19:56 | |
and relax away from their ship. | 0:19:56 | 0:19:58 | |
'About 560,000, would you believe it, | 0:19:58 | 0:20:01 | |
'seafarers come into the Port of Southampton every year. | 0:20:01 | 0:20:05 | |
'This building exists so that they've got somewhere safe to come.' | 0:20:06 | 0:20:11 | |
Help yourself to a beer. Do you want the laptop? | 0:20:11 | 0:20:13 | |
I spend a lot of time listening to seafarers. | 0:20:13 | 0:20:16 | |
That's probably the most important thing of all that I do. | 0:20:16 | 0:20:19 | |
"Two of these, one of these", our motto as it were. | 0:20:19 | 0:20:23 | |
'They're away from home for such a long time, sometimes. | 0:20:28 | 0:20:30 | |
'Eight, nine months at a time.' | 0:20:30 | 0:20:33 | |
Working every day. Never have a day off. | 0:20:33 | 0:20:36 | |
Never a day off. | 0:20:36 | 0:20:38 | |
There's a saying which I've heard many seafarers use. | 0:20:38 | 0:20:40 | |
"Every day is Monday." | 0:20:40 | 0:20:42 | |
Willie Persigas has been away from his family for over six months. | 0:20:44 | 0:20:48 | |
-You're all seafarers? -Yes. | 0:20:53 | 0:20:55 | |
-Oh, really? -Yes. | 0:21:01 | 0:21:03 | |
How old was he? | 0:21:03 | 0:21:05 | |
-Very young. -Yes. | 0:21:07 | 0:21:09 | |
Oh, Lord. | 0:21:21 | 0:21:22 | |
Were you able to go home for his funeral? | 0:21:22 | 0:21:24 | |
-No. -No. | 0:21:24 | 0:21:26 | |
'We see the ships coming in, | 0:21:44 | 0:21:46 | |
'but we don't actually see the seafarers on the ships. Very rarely. | 0:21:46 | 0:21:50 | |
'But it's not ships that bring things to this country. | 0:21:50 | 0:21:54 | |
'It's seafarers on the ships.' | 0:21:54 | 0:21:57 | |
Cruise company P&O is celebrating its 175th anniversary. | 0:22:04 | 0:22:09 | |
The entire fleet has gathered to take a salute from the Princess Royal. | 0:22:09 | 0:22:14 | |
Restaurant manager Alan Carr | 0:22:16 | 0:22:18 | |
has been worrying about getting a big cake on board his ship | 0:22:18 | 0:22:21 | |
for a VIP reception with Princess Anne. | 0:22:21 | 0:22:23 | |
Take it easy! | 0:22:23 | 0:22:25 | |
That'll go in. You've got it. | 0:22:25 | 0:22:26 | |
After finally getting it in place, | 0:22:26 | 0:22:29 | |
it's got the royal thumbs-up. | 0:22:29 | 0:22:31 | |
I can relax now. Have a cup of tea! | 0:22:33 | 0:22:35 | |
Across town at the temporary passenger terminal for some of the ships, | 0:22:37 | 0:22:42 | |
celebrations planner Dolly Galliford has had a testing day, too. | 0:22:42 | 0:22:46 | |
All I can do is apologise. We've had quite a challenge here today. | 0:22:46 | 0:22:50 | |
You knew this was going to happen. | 0:22:50 | 0:22:52 | |
'It's been quite challenging. It's the rain as well, | 0:22:52 | 0:22:55 | |
'it always makes an event harder to deliver. | 0:22:55 | 0:22:58 | |
'But everybody's been checked in, and they're all on the ships' | 0:22:58 | 0:23:01 | |
or on their way on buses to the ships. | 0:23:01 | 0:23:04 | |
So it looks like we're on schedule to sail the ships as planned. | 0:23:04 | 0:23:07 | |
We've had a very long day! | 0:23:10 | 0:23:12 | |
Already! | 0:23:12 | 0:23:14 | |
Dolly's heading for a small inflatable boat | 0:23:15 | 0:23:18 | |
to watch the royal review from a grandstand position. | 0:23:18 | 0:23:21 | |
'Give us a shout when you approach | 0:23:24 | 0:23:26 | |
'and we'll do a quick swap-over here.' | 0:23:26 | 0:23:28 | |
OK? | 0:23:30 | 0:23:32 | |
Also on the water is marine officer John Highland. | 0:23:32 | 0:23:35 | |
He's been keeping the sea lanes clear at the port for 25 years. | 0:23:35 | 0:23:39 | |
He'll be at the front of the fleet of seven giant ships | 0:23:40 | 0:23:43 | |
and escorting them safely out to sea. | 0:23:43 | 0:23:45 | |
There's been a lot of planning. A lot of people have put a lot of input. | 0:23:45 | 0:23:50 | |
I think it's all coming together. | 0:23:50 | 0:23:53 | |
Touch wood we've had no incidents. | 0:23:53 | 0:23:57 | |
Everyone's behaved themselves. | 0:23:57 | 0:23:59 | |
There are plenty of spectators, too, | 0:24:01 | 0:24:03 | |
despite the awful weather. | 0:24:03 | 0:24:05 | |
A day out in sunny Southampton! | 0:24:05 | 0:24:08 | |
I told you it were going to be nice! | 0:24:10 | 0:24:13 | |
We're British. We don't get put off by the weather! | 0:24:14 | 0:24:16 | |
-Do we? -No. | 0:24:16 | 0:24:18 | |
I've never seen rain like it. But this is a one-off thing, so... We had to come and see. | 0:24:18 | 0:24:24 | |
Red Eagle, BTS. Afternoon, Captain. | 0:24:24 | 0:24:26 | |
This is the duty watch manager. | 0:24:26 | 0:24:28 | |
Due to the conditions, I would prefer it if you would stay south of dock head. | 0:24:28 | 0:24:31 | |
Everyone at the port is pulling together to make the grand event happen smoothly. | 0:24:31 | 0:24:36 | |
Nathan Rousle and his team in the traffic control tower | 0:24:36 | 0:24:39 | |
are in charge of shipping movements today. | 0:24:39 | 0:24:42 | |
It's a bit like a winter's day, really. | 0:24:42 | 0:24:43 | |
Almost getting into our reduced visibility protocols! | 0:24:43 | 0:24:47 | |
We don't want that. | 0:24:47 | 0:24:49 | |
Your level of security for the Port of Southampton? | 0:24:49 | 0:24:51 | |
It's not just the weather that Nathan's team have to deal with. | 0:24:51 | 0:24:54 | |
A wayward radio transmission may scupper a smooth operation. | 0:24:54 | 0:24:58 | |
Someone's got their VHF set permanently transmitting | 0:24:58 | 0:25:02 | |
which is blocking out our port control frequency. | 0:25:02 | 0:25:04 | |
Particularly for this day and the cruise ships, | 0:25:04 | 0:25:06 | |
it could cause absolute chaos because they could be trying to call us and we can't hear them. | 0:25:06 | 0:25:12 | |
The control tower puts out a call on the emergency frequency. | 0:25:14 | 0:25:17 | |
All stations, all stations, all stations. | 0:25:17 | 0:25:20 | |
This is Southampton BTS. | 0:25:20 | 0:25:22 | |
All stations are requested to check their equipment... | 0:25:22 | 0:25:25 | |
There's probably thousands of boats out there watching. We're not sure who it is. | 0:25:25 | 0:25:29 | |
John Highland has seen something that's got him worried. | 0:25:37 | 0:25:40 | |
I'm not too sure what this yacht is doing here. | 0:25:40 | 0:25:43 | |
I'll just go and investigate. | 0:25:43 | 0:25:45 | |
I'd prefer it if he was out the other side of the channel. | 0:25:47 | 0:25:50 | |
Just the sight of John in his patrol boat is enough to get the yacht moving. | 0:25:50 | 0:25:55 | |
As long as you can catch these incidents early, | 0:25:55 | 0:25:57 | |
you know, everything's fine. | 0:25:57 | 0:26:00 | |
Come on, let's get our champagne out! | 0:26:02 | 0:26:05 | |
At last, Dolly can start celebrating | 0:26:06 | 0:26:09 | |
the end of nearly two years' hard work and planning. | 0:26:09 | 0:26:12 | |
It's funny. It's all sort of calmed down. | 0:26:12 | 0:26:15 | |
It's really sad that it's over, actually. | 0:26:15 | 0:26:17 | |
I've been thinking about it for so long. | 0:26:17 | 0:26:20 | |
It's been fantastic. Really fantastic. | 0:26:20 | 0:26:22 | |
And even the radio gremlin seems to have gone, | 0:26:25 | 0:26:27 | |
which is a relief for Nathan. | 0:26:27 | 0:26:29 | |
Thankfully, the interfering frequency disappeared | 0:26:29 | 0:26:32 | |
without any intervention. | 0:26:32 | 0:26:34 | |
So obviously our broadcast, touch wood, has cleared it. | 0:26:34 | 0:26:38 | |
For P&O and its passengers on the seven ships, this has been a day to remember. | 0:26:41 | 0:26:46 | |
A unique display that's relied on hundreds of people pulling out the stops. | 0:26:46 | 0:26:51 | |
But the port takes it in its stride. | 0:26:51 | 0:26:53 | |
It's all in a day's work for Britain's cruise capital. | 0:26:53 | 0:26:57 | |
I've worked in the port for many years, 25-odd years. | 0:27:00 | 0:27:04 | |
You get a bit blase about it. You think, "Oh, more ships." | 0:27:04 | 0:27:07 | |
But actually, looking at it, it is actually quite a sight. | 0:27:07 | 0:27:12 | |
DOLLY: It's been exhilarating, | 0:27:13 | 0:27:15 | |
it's been exasperating, it's been fantastic. | 0:27:15 | 0:27:18 | |
I honestly feel so proud. Looking back on those ships | 0:27:18 | 0:27:21 | |
as we were coming back into Southampton, | 0:27:21 | 0:27:23 | |
I had a real lump in my throat. | 0:27:23 | 0:27:25 | |
We're going to go and have a party, now! | 0:27:34 | 0:27:36 | |
They love that, don't they? Look at them! | 0:27:42 | 0:27:44 | |
I often do that. Go round the stern and wave, and they wave back. | 0:27:47 | 0:27:50 | |
You think, "That's nice. They're on holiday." | 0:27:50 | 0:27:52 | |
Next time, on Sea City... | 0:28:08 | 0:28:11 | |
My God! | 0:28:11 | 0:28:13 | |
It's Cowes Week and John's back on the water, | 0:28:13 | 0:28:15 | |
saving sailing boats from certain disaster. | 0:28:15 | 0:28:18 | |
They think we're the bad guy, but we're only trying to avoid collisions, that's all. | 0:28:18 | 0:28:23 | |
And how guiding in big ships | 0:28:24 | 0:28:26 | |
can make even the experts anxious. | 0:28:26 | 0:28:28 | |
A wet and windy blowy night, you're not human if you're not a bit nervous! | 0:28:28 | 0:28:33 | |
Subtitles by Red Bee Media Ltd | 0:28:53 | 0:28:56 |