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On the south coast of Britain | 0:00:05 | 0:00:08 | |
lies a city within a city that's hard at work 24 hours a day. | 0:00:08 | 0:00:13 | |
The Port of Southampton is the cruise capital of the UK, | 0:00:13 | 0:00:16 | |
and a gateway for a life at sea. | 0:00:16 | 0:00:18 | |
It's tough here, and then we send you on board and it gets tougher. | 0:00:18 | 0:00:22 | |
A bit of a mad rush round. | 0:00:22 | 0:00:23 | |
Passengers are going to start coming on. | 0:00:23 | 0:00:25 | |
It's where showbiz glamour meets the grind of industry. | 0:00:25 | 0:00:29 | |
Basically going to move 700-odd tones of sewage | 0:00:29 | 0:00:32 | |
because they can't get road transport. | 0:00:32 | 0:00:34 | |
The smell's a killer. | 0:00:34 | 0:00:35 | |
Thousands of travellers pass through Southampton ever day. | 0:00:35 | 0:00:39 | |
It's really quite busy down there. It's all hands to the pump. | 0:00:39 | 0:00:43 | |
OH! | 0:00:43 | 0:00:44 | |
It's where water is a way of life. | 0:00:44 | 0:00:46 | |
It's such crazy English fun. | 0:00:46 | 0:00:49 | |
This is big boy's toys. This is for us old fellas. | 0:00:49 | 0:00:52 | |
HE LAUGHS | 0:00:52 | 0:00:54 | |
Passengers, ships and cargo | 0:00:54 | 0:00:57 | |
shaping the lives of people at one | 0:00:57 | 0:00:59 | |
of the busiest ports in the world. | 0:00:59 | 0:01:01 | |
This is Sea City. | 0:01:03 | 0:01:05 | |
In this episode, it's festival time and the beer's flowing. | 0:01:10 | 0:01:15 | |
20,000 punters, chock-a-block ferries, | 0:01:15 | 0:01:19 | |
and a traumatic timetable. | 0:01:19 | 0:01:20 | |
It's like doing a jigsaw where the pieces don't fit | 0:01:20 | 0:01:23 | |
and you can't use a hammer to get them in. | 0:01:23 | 0:01:25 | |
It all gets a little bit pressurised in the last few minutes. | 0:01:25 | 0:01:28 | |
Is it all going to go or not? | 0:01:28 | 0:01:30 | |
A stowaway on board the QM2. | 0:01:30 | 0:01:33 | |
Hidden within it is Homer Simpson, | 0:01:33 | 0:01:35 | |
which a lot of passengers don't know. | 0:01:35 | 0:01:37 | |
And a grandson finally gets a chance to say farewell. | 0:01:37 | 0:01:40 | |
Just here. So, if he had a headstone, | 0:01:40 | 0:01:43 | |
his headstone would be just there. | 0:01:43 | 0:01:45 | |
It's peaceful, isn't it? | 0:01:45 | 0:01:46 | |
It's 5am on a Thursday morning. | 0:01:55 | 0:01:58 | |
People are arriving from all over the country to catch a ferry to the | 0:01:58 | 0:02:02 | |
Isle of Wight for one of Britain's biggest music festivals. | 0:02:02 | 0:02:07 | |
It's been an early start for everyone. | 0:02:07 | 0:02:10 | |
Up at two o'clock this morning. Silly times. | 0:02:10 | 0:02:14 | |
We've been awake all night. We haven't been to bed. | 0:02:14 | 0:02:17 | |
We booked this early ferry, | 0:02:17 | 0:02:18 | |
so we want to get there as soon as we can, really. | 0:02:18 | 0:02:20 | |
-Make the most of it. -Get on it. -Yeah. | 0:02:20 | 0:02:23 | |
Bestival is three days of music and partying, | 0:02:23 | 0:02:26 | |
and that means a big weekend for Red Funnel Ferries. | 0:02:26 | 0:02:29 | |
50,000 punters will be making the short hop across the Solent. | 0:02:29 | 0:02:34 | |
-'Morning.' -A very good morning! | 0:02:34 | 0:02:36 | |
And to you! Let the mayhem commence. | 0:02:36 | 0:02:39 | |
Skipper Ian Drummond | 0:02:41 | 0:02:43 | |
and first mate Brett Phillips are in charge of the Red Eagle today. | 0:02:43 | 0:02:48 | |
Red Eagle. That's me coming round the knuckle in a couple of minutes. | 0:02:48 | 0:02:51 | |
-'Standing by.' -Here comes our sister. | 0:02:51 | 0:02:54 | |
All three of the company's car ferries are in operation, | 0:02:54 | 0:02:57 | |
and they'll make 20 return trips to the island. | 0:02:57 | 0:03:00 | |
Lots of happy, smiley people, which is | 0:03:00 | 0:03:02 | |
the most important part of the job. | 0:03:02 | 0:03:04 | |
Waving at the fellow on the other side, | 0:03:04 | 0:03:06 | |
if you can see, he's waving back at us. | 0:03:06 | 0:03:07 | |
There are more important parts of the job but... | 0:03:07 | 0:03:09 | |
No, actually, there probably aren't! | 0:03:11 | 0:03:13 | |
HE LAUGHS | 0:03:13 | 0:03:14 | |
Time to go. | 0:03:14 | 0:03:16 | |
This ship carries 214 cars, | 0:03:19 | 0:03:22 | |
and that's roughly what we carry for the Bestival. | 0:03:22 | 0:03:25 | |
-RADIO: -In position. | 0:03:25 | 0:03:27 | |
In position, thank you. | 0:03:27 | 0:03:28 | |
It's really quite busy down there. It's all hands to the pump. | 0:03:28 | 0:03:32 | |
Down to the traffic lights, turn left, first left again, OK? No problem. | 0:03:32 | 0:03:35 | |
With so many festivalgoers, even the management are out of the office. | 0:03:35 | 0:03:39 | |
We do have duty director days, where the directors get out into business. | 0:03:39 | 0:03:44 | |
Murray Carter is the company's operations director. | 0:03:44 | 0:03:48 | |
Today, he is directing traffic. | 0:03:48 | 0:03:50 | |
I'm sure some of the staff probably think | 0:03:50 | 0:03:52 | |
we should stay in the office and not come out, | 0:03:52 | 0:03:54 | |
but it's good to go out, | 0:03:54 | 0:03:56 | |
get our hands dirty and really see what's going on. | 0:03:56 | 0:03:58 | |
There are thousands of people to shift today, | 0:03:58 | 0:04:01 | |
one of the busiest of the year, and this is what | 0:04:01 | 0:04:04 | |
they're all heading for - the last music festival of the season. | 0:04:04 | 0:04:08 | |
A big field, good music and plenty of beer. | 0:04:08 | 0:04:11 | |
PEOPLE CHEER | 0:04:11 | 0:04:14 | |
At the terminal, everyone is already in the mood. | 0:04:14 | 0:04:17 | |
Wooo! | 0:04:17 | 0:04:19 | |
But on days like this, the traffic can be unpredictable. | 0:04:19 | 0:04:22 | |
We got stuck on the motorway. It was a nightmare. | 0:04:22 | 0:04:25 | |
Unfortunately, you're slightly too early. | 0:04:26 | 0:04:29 | |
We can't take you in the yard until about 2:05. | 0:04:29 | 0:04:31 | |
Can I ask you to do a U-turn just here? | 0:04:31 | 0:04:34 | |
This yard here can hold just over one boat's worth of traffic. | 0:04:34 | 0:04:37 | |
If vehicles are travelling from up North, | 0:04:37 | 0:04:39 | |
a two or three hour journey, and they arrive here early, | 0:04:39 | 0:04:42 | |
we need to ask them politely to go somewhere else. | 0:04:42 | 0:04:45 | |
So a bit of a challenge, but good fun. | 0:04:45 | 0:04:47 | |
With a bit of a wait, | 0:04:50 | 0:04:52 | |
some old-fashioned party fun has been laid on for the punters. | 0:04:52 | 0:04:56 | |
Simon Cowell says no! | 0:04:56 | 0:04:58 | |
This is how not to plan your time. | 0:05:00 | 0:05:03 | |
Is that mine? That's so cool! | 0:05:04 | 0:05:07 | |
The party mood has rubbed off on the staff too. | 0:05:07 | 0:05:10 | |
Dawn normally works in accounts. | 0:05:10 | 0:05:13 | |
-I like it. -Yeah? -I'm well jel. | 0:05:13 | 0:05:15 | |
I've been here since nine o'clock this morning | 0:05:15 | 0:05:17 | |
and I've probably sat down for about five minutes. | 0:05:17 | 0:05:19 | |
-What time are you booked on to? 3 o'clock? -2:25. | 0:05:19 | 0:05:22 | |
Oh, you've just missed it. | 0:05:22 | 0:05:23 | |
You'll have to get in this queue now, I'm afraid, my darlings. | 0:05:23 | 0:05:26 | |
Everyone is helping out, pitching in, | 0:05:26 | 0:05:28 | |
so it's all good when it's busy, especially at Bestival times. | 0:05:28 | 0:05:31 | |
-Where are we going? -Apparently down this way. | 0:05:31 | 0:05:34 | |
I've got a flower as well! | 0:05:34 | 0:05:35 | |
That's so cool! I'm going to be so decorated. I love it. | 0:05:35 | 0:05:38 | |
This is your return ticket. | 0:05:40 | 0:05:42 | |
-This is Michaela. -Is it? -Yeah. | 0:05:43 | 0:05:46 | |
-How many of you travelling? -Four. -Four? | 0:05:46 | 0:05:48 | |
-Five! Five! -Four, really. | 0:05:48 | 0:05:51 | |
That's misogynist! | 0:05:53 | 0:05:55 | |
Women are people too! | 0:05:55 | 0:05:57 | |
CLUB MUSIC | 0:05:58 | 0:06:01 | |
I'm hoping for the rain, so they don't all die, you see. | 0:06:01 | 0:06:04 | |
HE LAUGHS | 0:06:05 | 0:06:08 | |
185 cars on this, eight vans, three minibuses, | 0:06:08 | 0:06:10 | |
six motorhomes and an artic. | 0:06:10 | 0:06:12 | |
'Copy that.' | 0:06:12 | 0:06:14 | |
Richard Holhouse is the loader. | 0:06:14 | 0:06:16 | |
His job is to get all the booked vehicles on board | 0:06:16 | 0:06:19 | |
and any extras, if there's room. | 0:06:19 | 0:06:21 | |
You're doing a great job, Chris, we're all very proud of you. | 0:06:21 | 0:06:25 | |
He's got just half an hour before sailing, | 0:06:25 | 0:06:27 | |
and four different decks to squeeze on more than 200 vehicles. | 0:06:27 | 0:06:31 | |
You've just got to be flexible | 0:06:31 | 0:06:32 | |
in terms of what turns up on time and what's late. | 0:06:32 | 0:06:35 | |
It's just making the call and obviously on a day like today, | 0:06:35 | 0:06:38 | |
it's just a balancing act. It's all experience. | 0:06:38 | 0:06:40 | |
There's a lot of communication that goes on between the yard, | 0:06:40 | 0:06:43 | |
so that we know what to send. | 0:06:43 | 0:06:45 | |
They're talking on the radio all the time, | 0:06:45 | 0:06:47 | |
saying, "I've got a gap here, | 0:06:47 | 0:06:48 | |
"what have you got that'll just fit in this gap?" | 0:06:48 | 0:06:51 | |
Yeah, copy that. What do you want? | 0:06:51 | 0:06:52 | |
Just a normal one or both? | 0:06:52 | 0:06:54 | |
'Er, one of each, please.' | 0:06:54 | 0:06:55 | |
Copy. | 0:06:55 | 0:06:57 | |
It's going too well. Something's bound to go wrong soon. | 0:06:57 | 0:07:00 | |
I'll just go home if that happens. | 0:07:00 | 0:07:02 | |
It would be easier. Be on the dole rather than face the stress. | 0:07:02 | 0:07:05 | |
We have to keep the ferry on schedule. | 0:07:05 | 0:07:08 | |
It is a ferry, it is expected to depart on time, and it's my job | 0:07:08 | 0:07:11 | |
to keep an eye on that time, just to keep people cheered up. | 0:07:11 | 0:07:16 | |
Kerry, do you want to get ready with another 18 for the deck then, please? | 0:07:16 | 0:07:19 | |
'On their way.' | 0:07:19 | 0:07:21 | |
It's looking a bit tight down there. | 0:07:21 | 0:07:24 | |
Straight down, sir. | 0:07:24 | 0:07:26 | |
It all gets a little bit pressurised in the last few minutes. | 0:07:26 | 0:07:29 | |
Is it all going to go or not? | 0:07:29 | 0:07:31 | |
On the upper deck of the Red Eagle, | 0:07:33 | 0:07:36 | |
first mate Brett is trying to pack in as many cars as possible. | 0:07:36 | 0:07:39 | |
It's like doing a jigsaw where the pieces don't fit | 0:07:39 | 0:07:42 | |
and you can't use a hammer to get them in. | 0:07:42 | 0:07:44 | |
OK, thank you very much. | 0:07:46 | 0:07:48 | |
You've got to trust their parking skills. | 0:07:48 | 0:07:51 | |
Generally, they're quite good, but I'm not sure this one's going to fit. We'll see. | 0:07:51 | 0:07:55 | |
There's always room for one more. | 0:07:55 | 0:07:58 | |
That's what you call a perfect fit. | 0:08:01 | 0:08:03 | |
Full to the brim with punters, | 0:08:08 | 0:08:09 | |
the Red Eagle sets off for the Isle of Wight. | 0:08:09 | 0:08:13 | |
On board, the party will get going before they even reach dry land. | 0:08:13 | 0:08:17 | |
But not everyone is crossing the Solent by ferry. | 0:08:18 | 0:08:22 | |
What you want to do initially is swim towards Fort Albert. | 0:08:22 | 0:08:25 | |
If you go the other way, when the tide turns, you'll be swimming against the tide. | 0:08:25 | 0:08:29 | |
Swim 2 Bestival is a charity event | 0:08:29 | 0:08:31 | |
that has been running for seven years. | 0:08:31 | 0:08:33 | |
Ben and his girlfriend Kate are among this year's swimmers. | 0:08:33 | 0:08:37 | |
Me and Ben met about a year ago and on our first date, | 0:08:37 | 0:08:40 | |
we made a pact that one day, we would Swim 2 Bestival. | 0:08:40 | 0:08:44 | |
And then, unbeknown to me, the next day, he actually entered us, | 0:08:44 | 0:08:47 | |
so thank God we're still together. | 0:08:47 | 0:08:49 | |
Each year, it gets bigger and bigger. | 0:08:50 | 0:08:52 | |
This year, we've got 26 swimmers taking part. | 0:08:52 | 0:08:54 | |
We started with 12 swimmers in the first year. | 0:08:54 | 0:08:56 | |
It's great seeing them all set off, seeing money raised, | 0:08:56 | 0:08:59 | |
and then, when they all come in on the other side, | 0:08:59 | 0:09:01 | |
they'll be absolutely buzzing. | 0:09:01 | 0:09:03 | |
We've made a pact that we're going to swim together | 0:09:03 | 0:09:05 | |
cos normally it's a bit of a competition between us both but... | 0:09:05 | 0:09:07 | |
-Normally, I'd win, and I don't want to show him up. -Right, yeah. | 0:09:07 | 0:09:11 | |
You have trained for this. | 0:09:11 | 0:09:13 | |
People are going to see you and they're going to go, | 0:09:13 | 0:09:15 | |
"Have you really swum here?" and you'll go, "Yeah, I did. | 0:09:15 | 0:09:18 | |
"I SWAM to Bestival!" | 0:09:18 | 0:09:19 | |
CHEERING | 0:09:19 | 0:09:21 | |
With difficult tides and nearly a mile and a half | 0:09:23 | 0:09:26 | |
of open, choppy water ahead of them, | 0:09:26 | 0:09:29 | |
we'll see if Ben and Kate can keep their love afloat. | 0:09:29 | 0:09:32 | |
The Port of Southampton may have over 400 cruise ships | 0:09:38 | 0:09:42 | |
calling in during the course of a year. | 0:09:42 | 0:09:45 | |
They help keep the economy ticking over inside | 0:09:45 | 0:09:49 | |
and outside the dock gates. | 0:09:49 | 0:09:51 | |
Today, Cunard's flagship Queen Mary 2 | 0:09:53 | 0:09:56 | |
is arriving for a routine call. | 0:09:56 | 0:09:59 | |
When passengers come to the end of their cruise, | 0:10:01 | 0:10:04 | |
a small army of people start their working day. | 0:10:04 | 0:10:07 | |
Passengers are going to start coming on. | 0:10:09 | 0:10:11 | |
A bit of a mad rush around before that happens. | 0:10:11 | 0:10:15 | |
We always try to remain unseen as much as possible. | 0:10:15 | 0:10:18 | |
Jo Raven manages a team of workmen that keeps the QM2 shipshape. | 0:10:18 | 0:10:23 | |
Yep, deck seven forward. | 0:10:23 | 0:10:25 | |
With only a few hours in-between cruises to get maintenance work done, time is tight. | 0:10:25 | 0:10:30 | |
We are running 55 minutes late already, so an hour behind schedule. | 0:10:30 | 0:10:34 | |
It does really put the pressure on the guys, | 0:10:34 | 0:10:36 | |
but I'm quietly confident we'll still make it. | 0:10:36 | 0:10:39 | |
It's not just work for Jo, it's a work-out! | 0:10:39 | 0:10:42 | |
I can track up anywhere to about 20 miles in a day. | 0:10:42 | 0:10:44 | |
Hopefully, today will be about five or six. | 0:10:44 | 0:10:47 | |
The first job for Jo's team is replacing the carpet in the ocean liner's ballroom. | 0:10:52 | 0:10:56 | |
The patter of passengers' dancing feet | 0:10:56 | 0:10:59 | |
has left it a bit tired. | 0:10:59 | 0:11:01 | |
All the high traffic areas | 0:11:01 | 0:11:03 | |
such as stairs and walkways do start to fade. | 0:11:03 | 0:11:06 | |
As the boys get on with stripping out the old carpet, | 0:11:06 | 0:11:09 | |
Jo goes to check out how the team are getting on elsewhere. | 0:11:09 | 0:11:13 | |
We've also got some work going on in the spa. | 0:11:13 | 0:11:16 | |
We've got some tile cleaning. | 0:11:16 | 0:11:18 | |
Jo is clocking up the steps on her electronic wristband. | 0:11:18 | 0:11:21 | |
2,582. A lot more yet. | 0:11:21 | 0:11:25 | |
The QM2's decks are lined with works of art. | 0:11:27 | 0:11:30 | |
Hidden within it is Homer Simpson, | 0:11:30 | 0:11:32 | |
which a lot of passengers don't know. | 0:11:32 | 0:11:35 | |
It's his head that gives it away. | 0:11:35 | 0:11:38 | |
-Hello. -Hello! How are you getting on? | 0:11:39 | 0:11:41 | |
The trouble is with ships, you just don't know what you'll find behind stuff. | 0:11:41 | 0:11:45 | |
I could get my hand in there, but I might not get it out. | 0:11:45 | 0:11:48 | |
SHE LAUGHS | 0:11:48 | 0:11:49 | |
While they crack on, on deck 7, there is | 0:11:49 | 0:11:51 | |
a problem four floors down in the ballroom. | 0:11:51 | 0:11:54 | |
A piece of new carpet is missing. | 0:11:54 | 0:11:57 | |
N3, they can't find downstairs. | 0:11:57 | 0:11:59 | |
Are there any more carpet stores anywhere? | 0:11:59 | 0:12:01 | |
The roll of N3 is not on there. | 0:12:01 | 0:12:04 | |
The search for the carpet is on. | 0:12:04 | 0:12:06 | |
On a ship with 17 decks and 5,000 stairs, that's no easy task. | 0:12:06 | 0:12:13 | |
Now I've got lost. I always do this. | 0:12:13 | 0:12:16 | |
Yes, we're right now. | 0:12:16 | 0:12:19 | |
Jo has finally found the ship's carpet store, | 0:12:19 | 0:12:21 | |
but not the missing panel she wants. | 0:12:21 | 0:12:25 | |
I go blank on what it looks like. | 0:12:25 | 0:12:27 | |
No. | 0:12:27 | 0:12:30 | |
With no sign of it, | 0:12:30 | 0:12:31 | |
Jo heads to the ship's main loading bay to have a look there. | 0:12:31 | 0:12:34 | |
It's yet more steps. | 0:12:34 | 0:12:36 | |
4,929, just over two miles. | 0:12:36 | 0:12:40 | |
The QM2 has a quarter of a million square metres of carpet, | 0:12:40 | 0:12:44 | |
so there are plenty of spare rolls on board. | 0:12:44 | 0:12:47 | |
But not always the right one. | 0:12:47 | 0:12:50 | |
So I've got two of those there. | 0:12:50 | 0:12:52 | |
M for mother or N for November? | 0:12:52 | 0:12:55 | |
Did we definitely not use it last time? | 0:12:55 | 0:12:57 | |
The piece Jo needs is playing hard to find. | 0:12:57 | 0:13:01 | |
No other stuff there? | 0:13:01 | 0:13:02 | |
Leave it there, then. | 0:13:02 | 0:13:04 | |
With still no sign of the missing piece, the only option is to | 0:13:04 | 0:13:08 | |
go back to square one and check the carpet store again. | 0:13:08 | 0:13:12 | |
I hope it's there! | 0:13:12 | 0:13:14 | |
I will have to redesign the carpet otherwise. | 0:13:14 | 0:13:17 | |
She might need a new pair of shoes too. | 0:13:17 | 0:13:20 | |
8,119. Getting on four miles now. | 0:13:20 | 0:13:23 | |
The moment of truth. | 0:13:28 | 0:13:30 | |
Yes... | 0:13:31 | 0:13:32 | |
Yay! Woo-hoo! There you go. | 0:13:34 | 0:13:39 | |
The elusive carpet is wheeled off to its new home in the ballroom. | 0:13:39 | 0:13:43 | |
In the hands of a skilled team, it fits perfectly. | 0:13:45 | 0:13:49 | |
The guests will never know the lengths Jo had to walk | 0:13:49 | 0:13:52 | |
to keep their feet happy. | 0:13:52 | 0:13:54 | |
9,786 steps, so that's about four and a half miles. | 0:13:54 | 0:13:58 | |
Probably done a lot of steps up more than forward, | 0:13:58 | 0:14:02 | |
but, yes, keeps me fit. | 0:14:02 | 0:14:04 | |
HORN BLARES | 0:14:11 | 0:14:12 | |
After some tough swimming across the open water of the Solent, | 0:14:19 | 0:14:23 | |
25 swimmers are heading for the Bestival music festival | 0:14:23 | 0:14:26 | |
on the Isle of Wight. | 0:14:26 | 0:14:28 | |
As well as raising cash for charity, | 0:14:30 | 0:14:32 | |
it's been a big personal challenge. | 0:14:32 | 0:14:35 | |
Come on! Kick it in! | 0:14:35 | 0:14:38 | |
Oh, yeah! Come on, nearly there! | 0:14:38 | 0:14:41 | |
-Yeah! -Woo-hoo! | 0:14:41 | 0:14:43 | |
CHEERING | 0:14:44 | 0:14:46 | |
Yeah! | 0:14:46 | 0:14:47 | |
Knackered! But amazing. | 0:14:48 | 0:14:51 | |
Ben and Kate only met last year. | 0:14:55 | 0:14:58 | |
He signed them up for the swim without her knowing. | 0:14:58 | 0:15:01 | |
-It was really nice! -So nice. | 0:15:01 | 0:15:03 | |
The water was really clear. | 0:15:03 | 0:15:05 | |
Woo-hoo! | 0:15:06 | 0:15:08 | |
Pretty decent effort, swimming across there. | 0:15:10 | 0:15:13 | |
-Now I think I'm ready to get to Bestival and start partying. -Yeah. | 0:15:13 | 0:15:19 | |
CHEERING | 0:15:19 | 0:15:21 | |
As the swimmers head off for a well earned pint, | 0:15:22 | 0:15:26 | |
other festival goers are still making their way towards the island. | 0:15:26 | 0:15:30 | |
Red Funnel have got all three car ferries running at full tilt, | 0:15:30 | 0:15:34 | |
and Captain Ian Drummond has got a packed ship. | 0:15:34 | 0:15:37 | |
We've carried all these happy, smiley people, | 0:15:39 | 0:15:42 | |
and we've still managed to keep on time. | 0:15:42 | 0:15:44 | |
-Bonus. -Bonus! | 0:15:44 | 0:15:46 | |
It seems like mayhem for an outsider, | 0:15:47 | 0:15:50 | |
but we have been doing this for a few years now. | 0:15:50 | 0:15:52 | |
'My name is Peter, the Guest Experience on the Red Eagle today.' | 0:15:52 | 0:15:55 | |
On behalf of the on-board service team, | 0:15:55 | 0:15:57 | |
I hope you have a fantastic weekend and please stay sober, thank you. | 0:15:57 | 0:16:00 | |
Hi, guys. We have got barbecues upstairs, coffee bar upstairs. | 0:16:03 | 0:16:07 | |
-Wicked. -OK. Enjoy yourselves, yeah? | 0:16:07 | 0:16:08 | |
'To be here is such a buzz. To me, this is fantastic.' | 0:16:08 | 0:16:11 | |
More baps, more baps. | 0:16:11 | 0:16:13 | |
'A quiet day to me is boring day.' | 0:16:13 | 0:16:14 | |
Oh! Cheese puffs! Oh, they're in here, look! | 0:16:14 | 0:16:17 | |
I just don't like when it's quiet. | 0:16:17 | 0:16:18 | |
I thought you said posh things. They're posh as well so... | 0:16:18 | 0:16:21 | |
The more the merrier to me. | 0:16:21 | 0:16:22 | |
Pete Bessant is the Guest Experience manager. | 0:16:22 | 0:16:24 | |
It certainly is an experience. | 0:16:24 | 0:16:26 | |
It's like the Mary Celeste on here. | 0:16:26 | 0:16:29 | |
Got to stop. | 0:16:29 | 0:16:30 | |
It's there. | 0:16:30 | 0:16:32 | |
You need super-duper cameras. | 0:16:32 | 0:16:34 | |
It is lovely upstairs. | 0:16:34 | 0:16:35 | |
Get a suntan, in England. A chilled beer. Bonus! | 0:16:35 | 0:16:39 | |
HE LAUGHS | 0:16:39 | 0:16:41 | |
-Are you OK? -I need a toothbrush. | 0:16:41 | 0:16:43 | |
Oh, no! You've lost the most important thing! | 0:16:43 | 0:16:45 | |
-What about your mobile phone? Have you got that? -Yes. | 0:16:45 | 0:16:48 | |
That's it, that's all sorted, isn't it? | 0:16:48 | 0:16:49 | |
I can't brush my teeth though. | 0:16:49 | 0:16:51 | |
Oh, my God! Do you have toothpaste? | 0:16:51 | 0:16:53 | |
Pete's been working on the ferries since he left school. | 0:16:53 | 0:16:57 | |
Hello, guys, all right? | 0:16:57 | 0:16:58 | |
I know all the tricks in the book. I've been here 34 years. | 0:16:58 | 0:17:01 | |
It's like the Titanic, I will go down with it. | 0:17:01 | 0:17:03 | |
The beer and beer and beer weekend, yeah? | 0:17:03 | 0:17:05 | |
LAUGHTER | 0:17:05 | 0:17:07 | |
It is part of the whole experience | 0:17:07 | 0:17:10 | |
and it makes you feel like you are going on your holidays. | 0:17:10 | 0:17:13 | |
You have a couple of beers, because you've got the bars and stuff, | 0:17:13 | 0:17:16 | |
it's pleasurable, very nice. | 0:17:16 | 0:17:18 | |
You have to have the journey. It's kind of a rite of passage. | 0:17:18 | 0:17:21 | |
It's not so much fun on the way back when you're tired and... | 0:17:21 | 0:17:24 | |
yeah, bit hanging, a bit worse for wear, but it's good. | 0:17:24 | 0:17:29 | |
PETE: I just think you're the same as me, | 0:17:29 | 0:17:31 | |
breathe the same, die the same, we get born the same, | 0:17:31 | 0:17:33 | |
so if you be a multimillionaire or be a person down the street, | 0:17:33 | 0:17:37 | |
I don't take preference. | 0:17:37 | 0:17:38 | |
You speak to me, I'll speak to you, that's the way it goes. | 0:17:38 | 0:17:42 | |
-TANNOY: -'For car drivers and car passengers only, | 0:17:43 | 0:17:46 | |
'you may start to return to your vehicles.' | 0:17:46 | 0:17:48 | |
As festivalgoers reach the Isle of Wight, they're in | 0:17:48 | 0:17:51 | |
good shape for a weekend of music, dancing and maybe the odd drink. | 0:17:51 | 0:17:55 | |
HORNS BEEP | 0:17:55 | 0:17:56 | |
When they're going on today, the hooters are all down there, | 0:17:56 | 0:17:59 | |
they're having a whale of a time. | 0:17:59 | 0:18:00 | |
They're just getting into the spirit and it is nice for us | 0:18:00 | 0:18:03 | |
because we can join in. | 0:18:03 | 0:18:05 | |
There's a lot of camping gear going ashore here. | 0:18:05 | 0:18:07 | |
It's not really my scene, I don't think. | 0:18:07 | 0:18:09 | |
Camping in a muddy field's never really appealed to me, | 0:18:09 | 0:18:12 | |
even when I was that age. | 0:18:12 | 0:18:14 | |
PETE: Cheer up, guys! It's going to be a very nice weekend. | 0:18:14 | 0:18:17 | |
-What about Monday? -Monday? You won't remember about Monday. | 0:18:17 | 0:18:21 | |
When they come back on Monday evening, they are very quiet. | 0:18:21 | 0:18:24 | |
They've all spent up, they've had a wonderful time, | 0:18:24 | 0:18:26 | |
they're all gangered out... | 0:18:26 | 0:18:28 | |
-Oh! -WOMAN: -Oh, my God! | 0:18:28 | 0:18:31 | |
Cheers, then, thanks, bye. | 0:18:31 | 0:18:33 | |
The people walking that gangway walk up with a smiley face | 0:18:33 | 0:18:37 | |
and to me, I've achieved what I've achieved. | 0:18:37 | 0:18:40 | |
-Have a nice day! -You too! -Thanks! | 0:18:40 | 0:18:44 | |
Wooo! | 0:18:44 | 0:18:46 | |
CAR HORN BEEPS | 0:18:47 | 0:18:49 | |
HORN BLARES | 0:18:52 | 0:18:55 | |
# I will hold your people in my hand...# | 0:18:58 | 0:19:05 | |
It's not ships that bring those goods to us, | 0:19:08 | 0:19:12 | |
it's seafarers who bring those goods to us. | 0:19:12 | 0:19:17 | |
Reverend Roger Stone is on the front line | 0:19:17 | 0:19:20 | |
of helping seafarers who are far away from home | 0:19:20 | 0:19:22 | |
for months at a time. | 0:19:22 | 0:19:24 | |
When they come into port, we go on the ships. | 0:19:24 | 0:19:27 | |
Visiting crews from overseas are often ashore in Southampton | 0:19:29 | 0:19:32 | |
for just a few hours. | 0:19:32 | 0:19:35 | |
Roger provides them with both spiritual and practical support. | 0:19:35 | 0:19:38 | |
Today, he's helping a crew member from a cruise ship. | 0:19:38 | 0:19:42 | |
-Good morning! -Morning. -How are you? -Fine. -Good. | 0:19:42 | 0:19:45 | |
We're going to the Azura to find | 0:19:45 | 0:19:48 | |
and meet Myron Pereira whose grandfather | 0:19:48 | 0:19:51 | |
served on the SS Oriana a number of years ago | 0:19:51 | 0:19:55 | |
and he's buried somewhere in Southampton, | 0:19:55 | 0:19:57 | |
so Myron said, "Could you find out where he's buried?" | 0:19:57 | 0:20:01 | |
Roger has managed to track down the grave of Myron's grandfather | 0:20:01 | 0:20:05 | |
and will take him there for the first time. | 0:20:05 | 0:20:08 | |
-Good morning. How are you? -I'm good. -Have you been waiting long? | 0:20:09 | 0:20:13 | |
-No, no. -Are you sure? | 0:20:13 | 0:20:15 | |
Myron is from India. | 0:20:15 | 0:20:17 | |
His family have never had the chance to say goodbye to | 0:20:17 | 0:20:20 | |
his grandfather Florian, | 0:20:20 | 0:20:22 | |
so Myron's dad has asked him to pay tribute on their behalf. | 0:20:22 | 0:20:26 | |
You want to get some flowers? | 0:20:26 | 0:20:28 | |
We can get some on the way. | 0:20:28 | 0:20:29 | |
It should just be up here. | 0:20:29 | 0:20:31 | |
-How's that? -You've had a bargain there, young man. | 0:20:32 | 0:20:35 | |
Myron's family had very little information about what | 0:20:35 | 0:20:38 | |
happened to Florian after he passed away in 1971. | 0:20:38 | 0:20:42 | |
They very kindly gave me a map. | 0:20:59 | 0:21:02 | |
After some careful investigation, Roger has located | 0:21:02 | 0:21:05 | |
the grave in a cemetery on the edge of Southampton. | 0:21:05 | 0:21:09 | |
Just here. | 0:21:09 | 0:21:10 | |
Just here. | 0:21:13 | 0:21:15 | |
If he had a headstone, it would be there. | 0:21:15 | 0:21:19 | |
His grave is just here. | 0:21:19 | 0:21:21 | |
-Should I... -Just place some flowers. That would be lovely if you do that. | 0:21:23 | 0:21:27 | |
It's the first time anyone has laid flowers on Florian's grave. | 0:21:28 | 0:21:33 | |
And although only a small gesture, | 0:21:35 | 0:21:37 | |
it is an important moment as Myron and his family | 0:21:37 | 0:21:41 | |
can finally lay his grandfather to rest. | 0:21:41 | 0:21:44 | |
We pray that Florian, Myron's grandfather | 0:21:45 | 0:21:50 | |
has now peace and tranquillity. | 0:21:50 | 0:21:52 | |
We pray that you give him fellowship with all your saints. | 0:21:54 | 0:21:58 | |
In the name of the Father, and of the Son and the Holy Spirit. Amen. | 0:21:59 | 0:22:03 | |
At least he will feel it. | 0:22:15 | 0:22:17 | |
He will feel it. He is looking down on you | 0:22:17 | 0:22:20 | |
at the moment and he's smiling broadly, I suspect. | 0:22:20 | 0:22:23 | |
Nearly as broadly as you're smiling. | 0:22:23 | 0:22:26 | |
It is peaceful, isn't it? | 0:22:42 | 0:22:43 | |
On the Isle of Wight, 50,000 festivalgoers are in full swing. | 0:22:55 | 0:23:00 | |
The 25 charity swimmers are well in the mood. | 0:23:05 | 0:23:09 | |
ALL: Swim 2 Bestival! | 0:23:09 | 0:23:11 | |
Swim 2 Bestival! | 0:23:13 | 0:23:15 | |
Wooo! | 0:23:15 | 0:23:17 | |
Now's the time for their medal ceremony. | 0:23:21 | 0:23:24 | |
They've swum a mile and a half across the Solent | 0:23:24 | 0:23:27 | |
and raised loads of cash for charity. | 0:23:27 | 0:23:30 | |
Well done, Swim 2 Bestival, you are all medal winners! | 0:23:30 | 0:23:34 | |
Enjoy the rest of your weekend! | 0:23:34 | 0:23:37 | |
They are given a warm welcome from the crowd. | 0:23:37 | 0:23:39 | |
Three days of partying and portable toilets eventually take their toll. | 0:23:46 | 0:23:52 | |
Festivalgoers start the long and sobering trek home. | 0:23:52 | 0:23:56 | |
But with so many people and cars to shift over 24 hours, | 0:23:58 | 0:24:02 | |
Red Funnel's schedules are starting to run late | 0:24:02 | 0:24:04 | |
and that means queues are building up | 0:24:04 | 0:24:06 | |
at the ferry terminal on the island. | 0:24:06 | 0:24:09 | |
There is a backlog and we are not getting on this ferry. | 0:24:12 | 0:24:16 | |
We are getting on the next one. | 0:24:16 | 0:24:18 | |
-We're knackered. -Exhausted. | 0:24:18 | 0:24:19 | |
We've had four days in a field. | 0:24:19 | 0:24:21 | |
Operations manager Murray Carter is still hard at it | 0:24:21 | 0:24:26 | |
and he's getting anxious about his timetables. | 0:24:26 | 0:24:29 | |
Unloading 215 cars and loading another 215 again | 0:24:29 | 0:24:33 | |
in half an hour is pretty tricky. | 0:24:33 | 0:24:35 | |
Time is of the essence really. | 0:24:35 | 0:24:37 | |
We want to keep the schedule on service as much as we can. | 0:24:37 | 0:24:40 | |
Punctual. This is where it gets interesting. | 0:24:40 | 0:24:43 | |
Up the hill from the terminal, | 0:24:45 | 0:24:46 | |
the team are dealing with the onslaught of traffic | 0:24:46 | 0:24:49 | |
and queuing customers. | 0:24:49 | 0:24:51 | |
-Are you booked on the 2:30 this afternoon? -Yes. | 0:24:51 | 0:24:54 | |
You need to come back to us about one o'clock. | 0:24:54 | 0:24:57 | |
Can you get on to the guy who's standing at the top and tell him that? | 0:24:57 | 0:25:00 | |
I said to him, "Do I need to go somewhere else and come back later? " | 0:25:00 | 0:25:03 | |
He said, "No, just get on any ferry, mate." | 0:25:03 | 0:25:05 | |
Oh, really? Thank you. Cheers. | 0:25:05 | 0:25:07 | |
Tom Pell-Stevens is helping people get to grips with their timekeeping. | 0:25:07 | 0:25:11 | |
-That is 01:15 in the morning. You've missed your sailing. -What? | 0:25:11 | 0:25:15 | |
People have been booking the 01:15 sailing - am - | 0:25:15 | 0:25:19 | |
thinking it's the 13:15 sailing in the afternoon. | 0:25:19 | 0:25:22 | |
-You were booked at 01:15am. -AM? -Yes. | 0:25:22 | 0:25:25 | |
It's hard to tell if people are trying to blag the system or | 0:25:25 | 0:25:28 | |
genuinely made a mistake. | 0:25:28 | 0:25:30 | |
-We're fully booked for most of the day. -Oh, no! | 0:25:30 | 0:25:32 | |
Don't worry, the guys in front of you did exactly the same. | 0:25:32 | 0:25:36 | |
They're all tired. They've had a great weekend and they just want to get home and have a bath. | 0:25:36 | 0:25:41 | |
When you get to the top of the road, | 0:25:42 | 0:25:44 | |
turn left, straight down to the boat. | 0:25:44 | 0:25:46 | |
Back at the terminal it is a familiar story as the crew try | 0:25:46 | 0:25:50 | |
to squeeze pre-booked cars onto ferries. | 0:25:50 | 0:25:53 | |
Trouble is, they aren't squeezing enough. | 0:25:53 | 0:25:57 | |
We're going to try and square you up. | 0:25:57 | 0:25:58 | |
Put the wheel the other way round. | 0:25:58 | 0:26:00 | |
That way. Just reverse, try to bring your back end round a bit. | 0:26:00 | 0:26:03 | |
We've just had a problem. We've locked out about 15 cars. | 0:26:06 | 0:26:09 | |
Which has caused a bit of an issue, | 0:26:09 | 0:26:11 | |
so there are quite a few irate passengers | 0:26:11 | 0:26:13 | |
who are tired, they've had a long weekend | 0:26:13 | 0:26:15 | |
and they want to get home. | 0:26:15 | 0:26:17 | |
-Poor management. -It's really poor management. | 0:26:17 | 0:26:20 | |
We haven't been able to get on | 0:26:20 | 0:26:21 | |
when we have bought a ticket for a certain time. | 0:26:21 | 0:26:23 | |
It's going to scupper our whole journey. | 0:26:23 | 0:26:26 | |
They struggle to plan it beforehand, | 0:26:26 | 0:26:28 | |
before they see the cars arrive. | 0:26:28 | 0:26:30 | |
All very tired. | 0:26:30 | 0:26:32 | |
The heartbeat is going a little bit harder than it was a few hours earlier. | 0:26:32 | 0:26:35 | |
We'll get you right in the front of that boat and get you away. | 0:26:35 | 0:26:38 | |
Murray's team launch a diplomatic offensive. | 0:26:38 | 0:26:41 | |
-Apologies. -Thank you. | 0:26:41 | 0:26:43 | |
With a bit of free hospitality and the promise of a place | 0:26:44 | 0:26:48 | |
on the next sailing, all the passengers can do is wait. | 0:26:48 | 0:26:51 | |
The Red Eagle takes its tired but mostly happy punters back to Southampton. | 0:27:01 | 0:27:07 | |
The festival has taken its toll. | 0:27:07 | 0:27:11 | |
But at least Pete Bessant still has plenty of beans | 0:27:11 | 0:27:15 | |
baps and banter to look after his weary guests. | 0:27:15 | 0:27:19 | |
Can someone put a bed up for this young lady? | 0:27:19 | 0:27:21 | |
She's a bit tired, a bit of a dodgy weekend! | 0:27:21 | 0:27:23 | |
HE LAUGHS | 0:27:23 | 0:27:25 | |
There's another coffee shop upstairs. It's upstairs. | 0:27:26 | 0:27:30 | |
They've really enjoyed themselves. | 0:27:30 | 0:27:32 | |
They've come back happy and mellow. | 0:27:32 | 0:27:34 | |
From five o'clock this morning, every trip full up. | 0:27:34 | 0:27:37 | |
You're looking at about 20,000 people. | 0:27:37 | 0:27:40 | |
Bye, cheers. See you next year. | 0:27:40 | 0:27:42 | |
Showtime is over. | 0:27:44 | 0:27:46 | |
It's been a busy five days for all the Red Funnel team. | 0:27:46 | 0:27:50 | |
After 20 crossings carrying thousands of passengers, | 0:27:50 | 0:27:53 | |
even Pete is feeling the strain. | 0:27:53 | 0:27:55 | |
See you next year. Cheers, guys. Thanks a lot. | 0:28:03 | 0:28:06 | |
With the end of the summer, | 0:28:07 | 0:28:09 | |
the festival season comes to a close. | 0:28:09 | 0:28:12 | |
See you next year! Bye! | 0:28:12 | 0:28:15 | |
Next time on Sea City... | 0:28:16 | 0:28:19 | |
Off you go. Pull! | 0:28:19 | 0:28:21 | |
HORN BLARES | 0:28:21 | 0:28:23 | |
..the captain keeping the past alive. | 0:28:23 | 0:28:26 | |
I do it because I love it and I love the people on board this lovely old ship. | 0:28:26 | 0:28:30 | |
The old warehouse with a secret. | 0:28:30 | 0:28:33 | |
It's essentially where we make the magic happen. | 0:28:33 | 0:28:36 | |
And is the tide turning for English cricket? | 0:28:36 | 0:28:39 |