Episode 1 Sea City


Episode 1

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LineFromTo

On the south coast of Britain

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lies a city within a city that's hard at work 24 hours a day.

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The Port of Southampton is the cruise capital of the UK,

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and a gateway for a life at sea.

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It's tough here, and then we send you on board and it gets tougher.

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A bit of a mad rush round.

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Passengers are going to start coming on.

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It's where showbiz glamour meets the grind of industry.

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Basically going to move 700-odd tones of sewage

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because they can't get road transport.

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The smell's a killer.

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Thousands of travellers pass through Southampton ever day.

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It's really quite busy down there. It's all hands to the pump.

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OH!

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It's where water is a way of life.

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It's such crazy English fun.

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This is big boy's toys. This is for us old fellas.

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HE LAUGHS

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Passengers, ships and cargo

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shaping the lives of people at one

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of the busiest ports in the world.

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This is Sea City.

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In this episode, it's festival time and the beer's flowing.

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20,000 punters, chock-a-block ferries,

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and a traumatic timetable.

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It's like doing a jigsaw where the pieces don't fit

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and you can't use a hammer to get them in.

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It all gets a little bit pressurised in the last few minutes.

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Is it all going to go or not?

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A stowaway on board the QM2.

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Hidden within it is Homer Simpson,

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which a lot of passengers don't know.

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And a grandson finally gets a chance to say farewell.

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Just here. So, if he had a headstone,

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his headstone would be just there.

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It's peaceful, isn't it?

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It's 5am on a Thursday morning.

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People are arriving from all over the country to catch a ferry to the

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Isle of Wight for one of Britain's biggest music festivals.

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It's been an early start for everyone.

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Up at two o'clock this morning. Silly times.

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We've been awake all night. We haven't been to bed.

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We booked this early ferry,

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so we want to get there as soon as we can, really.

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-Make the most of it.

-Get on it.

-Yeah.

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Bestival is three days of music and partying,

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and that means a big weekend for Red Funnel Ferries.

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50,000 punters will be making the short hop across the Solent.

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-'Morning.'

-A very good morning!

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And to you! Let the mayhem commence.

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Skipper Ian Drummond

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and first mate Brett Phillips are in charge of the Red Eagle today.

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Red Eagle. That's me coming round the knuckle in a couple of minutes.

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-'Standing by.'

-Here comes our sister.

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All three of the company's car ferries are in operation,

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and they'll make 20 return trips to the island.

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Lots of happy, smiley people, which is

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the most important part of the job.

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Waving at the fellow on the other side,

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if you can see, he's waving back at us.

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There are more important parts of the job but...

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No, actually, there probably aren't!

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HE LAUGHS

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Time to go.

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This ship carries 214 cars,

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and that's roughly what we carry for the Bestival.

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-RADIO:

-In position.

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In position, thank you.

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It's really quite busy down there. It's all hands to the pump.

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Down to the traffic lights, turn left, first left again, OK? No problem.

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With so many festivalgoers, even the management are out of the office.

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We do have duty director days, where the directors get out into business.

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Murray Carter is the company's operations director.

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Today, he is directing traffic.

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I'm sure some of the staff probably think

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we should stay in the office and not come out,

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but it's good to go out,

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get our hands dirty and really see what's going on.

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There are thousands of people to shift today,

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one of the busiest of the year, and this is what

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they're all heading for - the last music festival of the season.

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A big field, good music and plenty of beer.

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PEOPLE CHEER

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At the terminal, everyone is already in the mood.

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Wooo!

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But on days like this, the traffic can be unpredictable.

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We got stuck on the motorway. It was a nightmare.

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Unfortunately, you're slightly too early.

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We can't take you in the yard until about 2:05.

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Can I ask you to do a U-turn just here?

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This yard here can hold just over one boat's worth of traffic.

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If vehicles are travelling from up North,

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a two or three hour journey, and they arrive here early,

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we need to ask them politely to go somewhere else.

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So a bit of a challenge, but good fun.

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With a bit of a wait,

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some old-fashioned party fun has been laid on for the punters.

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Simon Cowell says no!

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This is how not to plan your time.

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Is that mine? That's so cool!

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The party mood has rubbed off on the staff too.

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Dawn normally works in accounts.

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-I like it.

-Yeah?

-I'm well jel.

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I've been here since nine o'clock this morning

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and I've probably sat down for about five minutes.

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-What time are you booked on to? 3 o'clock?

-2:25.

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Oh, you've just missed it.

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You'll have to get in this queue now, I'm afraid, my darlings.

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Everyone is helping out, pitching in,

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so it's all good when it's busy, especially at Bestival times.

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-Where are we going?

-Apparently down this way.

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I've got a flower as well!

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That's so cool! I'm going to be so decorated. I love it.

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This is your return ticket.

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-This is Michaela.

-Is it?

-Yeah.

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-How many of you travelling?

-Four.

-Four?

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-Five! Five!

-Four, really.

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That's misogynist!

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Women are people too!

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CLUB MUSIC

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I'm hoping for the rain, so they don't all die, you see.

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HE LAUGHS

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185 cars on this, eight vans, three minibuses,

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six motorhomes and an artic.

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'Copy that.'

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Richard Holhouse is the loader.

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His job is to get all the booked vehicles on board

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and any extras, if there's room.

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You're doing a great job, Chris, we're all very proud of you.

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He's got just half an hour before sailing,

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and four different decks to squeeze on more than 200 vehicles.

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You've just got to be flexible

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in terms of what turns up on time and what's late.

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It's just making the call and obviously on a day like today,

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it's just a balancing act. It's all experience.

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There's a lot of communication that goes on between the yard,

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so that we know what to send.

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They're talking on the radio all the time,

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saying, "I've got a gap here,

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"what have you got that'll just fit in this gap?"

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Yeah, copy that. What do you want?

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Just a normal one or both?

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'Er, one of each, please.'

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Copy.

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It's going too well. Something's bound to go wrong soon.

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I'll just go home if that happens.

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It would be easier. Be on the dole rather than face the stress.

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We have to keep the ferry on schedule.

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It is a ferry, it is expected to depart on time, and it's my job

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to keep an eye on that time, just to keep people cheered up.

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Kerry, do you want to get ready with another 18 for the deck then, please?

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'On their way.'

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It's looking a bit tight down there.

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Straight down, sir.

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It all gets a little bit pressurised in the last few minutes.

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Is it all going to go or not?

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On the upper deck of the Red Eagle,

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first mate Brett is trying to pack in as many cars as possible.

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It's like doing a jigsaw where the pieces don't fit

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and you can't use a hammer to get them in.

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OK, thank you very much.

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You've got to trust their parking skills.

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Generally, they're quite good, but I'm not sure this one's going to fit. We'll see.

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There's always room for one more.

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That's what you call a perfect fit.

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Full to the brim with punters,

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the Red Eagle sets off for the Isle of Wight.

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On board, the party will get going before they even reach dry land.

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But not everyone is crossing the Solent by ferry.

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What you want to do initially is swim towards Fort Albert.

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If you go the other way, when the tide turns, you'll be swimming against the tide.

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Swim 2 Bestival is a charity event

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that has been running for seven years.

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Ben and his girlfriend Kate are among this year's swimmers.

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Me and Ben met about a year ago and on our first date,

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we made a pact that one day, we would Swim 2 Bestival.

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And then, unbeknown to me, the next day, he actually entered us,

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so thank God we're still together.

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Each year, it gets bigger and bigger.

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This year, we've got 26 swimmers taking part.

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We started with 12 swimmers in the first year.

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It's great seeing them all set off, seeing money raised,

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and then, when they all come in on the other side,

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they'll be absolutely buzzing.

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We've made a pact that we're going to swim together

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cos normally it's a bit of a competition between us both but...

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-Normally, I'd win, and I don't want to show him up.

-Right, yeah.

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You have trained for this.

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People are going to see you and they're going to go,

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"Have you really swum here?" and you'll go, "Yeah, I did.

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"I SWAM to Bestival!"

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CHEERING

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With difficult tides and nearly a mile and a half

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of open, choppy water ahead of them,

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we'll see if Ben and Kate can keep their love afloat.

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The Port of Southampton may have over 400 cruise ships

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calling in during the course of a year.

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They help keep the economy ticking over inside

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and outside the dock gates.

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Today, Cunard's flagship Queen Mary 2

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is arriving for a routine call.

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When passengers come to the end of their cruise,

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a small army of people start their working day.

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Passengers are going to start coming on.

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A bit of a mad rush around before that happens.

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We always try to remain unseen as much as possible.

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Jo Raven manages a team of workmen that keeps the QM2 shipshape.

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Yep, deck seven forward.

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With only a few hours in-between cruises to get maintenance work done, time is tight.

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We are running 55 minutes late already, so an hour behind schedule.

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It does really put the pressure on the guys,

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but I'm quietly confident we'll still make it.

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It's not just work for Jo, it's a work-out!

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I can track up anywhere to about 20 miles in a day.

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Hopefully, today will be about five or six.

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The first job for Jo's team is replacing the carpet in the ocean liner's ballroom.

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The patter of passengers' dancing feet

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has left it a bit tired.

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All the high traffic areas

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such as stairs and walkways do start to fade.

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As the boys get on with stripping out the old carpet,

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Jo goes to check out how the team are getting on elsewhere.

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We've also got some work going on in the spa.

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We've got some tile cleaning.

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Jo is clocking up the steps on her electronic wristband.

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2,582. A lot more yet.

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The QM2's decks are lined with works of art.

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Hidden within it is Homer Simpson,

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which a lot of passengers don't know.

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It's his head that gives it away.

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-Hello.

-Hello! How are you getting on?

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The trouble is with ships, you just don't know what you'll find behind stuff.

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I could get my hand in there, but I might not get it out.

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SHE LAUGHS

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While they crack on, on deck 7, there is

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a problem four floors down in the ballroom.

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A piece of new carpet is missing.

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N3, they can't find downstairs.

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Are there any more carpet stores anywhere?

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The roll of N3 is not on there.

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The search for the carpet is on.

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On a ship with 17 decks and 5,000 stairs, that's no easy task.

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Now I've got lost. I always do this.

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Yes, we're right now.

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Jo has finally found the ship's carpet store,

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but not the missing panel she wants.

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I go blank on what it looks like.

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No.

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With no sign of it,

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Jo heads to the ship's main loading bay to have a look there.

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It's yet more steps.

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4,929, just over two miles.

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The QM2 has a quarter of a million square metres of carpet,

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so there are plenty of spare rolls on board.

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But not always the right one.

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So I've got two of those there.

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M for mother or N for November?

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Did we definitely not use it last time?

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The piece Jo needs is playing hard to find.

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No other stuff there?

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Leave it there, then.

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With still no sign of the missing piece, the only option is to

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go back to square one and check the carpet store again.

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I hope it's there!

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I will have to redesign the carpet otherwise.

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She might need a new pair of shoes too.

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8,119. Getting on four miles now.

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The moment of truth.

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Yes...

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Yay! Woo-hoo! There you go.

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The elusive carpet is wheeled off to its new home in the ballroom.

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In the hands of a skilled team, it fits perfectly.

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The guests will never know the lengths Jo had to walk

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to keep their feet happy.

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9,786 steps, so that's about four and a half miles.

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Probably done a lot of steps up more than forward,

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but, yes, keeps me fit.

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HORN BLARES

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After some tough swimming across the open water of the Solent,

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25 swimmers are heading for the Bestival music festival

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on the Isle of Wight.

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As well as raising cash for charity,

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it's been a big personal challenge.

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Come on! Kick it in!

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Oh, yeah! Come on, nearly there!

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-Yeah!

-Woo-hoo!

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CHEERING

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Yeah!

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Knackered! But amazing.

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Ben and Kate only met last year.

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He signed them up for the swim without her knowing.

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-It was really nice!

-So nice.

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The water was really clear.

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Woo-hoo!

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Pretty decent effort, swimming across there.

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-Now I think I'm ready to get to Bestival and start partying.

-Yeah.

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CHEERING

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As the swimmers head off for a well earned pint,

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other festival goers are still making their way towards the island.

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Red Funnel have got all three car ferries running at full tilt,

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and Captain Ian Drummond has got a packed ship.

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We've carried all these happy, smiley people,

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and we've still managed to keep on time.

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-Bonus.

-Bonus!

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It seems like mayhem for an outsider,

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but we have been doing this for a few years now.

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'My name is Peter, the Guest Experience on the Red Eagle today.'

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On behalf of the on-board service team,

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I hope you have a fantastic weekend and please stay sober, thank you.

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Hi, guys. We have got barbecues upstairs, coffee bar upstairs.

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-Wicked.

-OK. Enjoy yourselves, yeah?

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'To be here is such a buzz. To me, this is fantastic.'

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More baps, more baps.

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'A quiet day to me is boring day.'

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Oh! Cheese puffs! Oh, they're in here, look!

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I just don't like when it's quiet.

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I thought you said posh things. They're posh as well so...

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The more the merrier to me.

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Pete Bessant is the Guest Experience manager.

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It certainly is an experience.

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It's like the Mary Celeste on here.

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Got to stop.

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It's there.

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You need super-duper cameras.

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It is lovely upstairs.

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Get a suntan, in England. A chilled beer. Bonus!

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HE LAUGHS

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-Are you OK?

-I need a toothbrush.

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Oh, no! You've lost the most important thing!

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-What about your mobile phone? Have you got that?

-Yes.

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That's it, that's all sorted, isn't it?

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I can't brush my teeth though.

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Oh, my God! Do you have toothpaste?

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Pete's been working on the ferries since he left school.

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Hello, guys, all right?

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I know all the tricks in the book. I've been here 34 years.

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It's like the Titanic, I will go down with it.

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The beer and beer and beer weekend, yeah?

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LAUGHTER

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It is part of the whole experience

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and it makes you feel like you are going on your holidays.

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You have a couple of beers, because you've got the bars and stuff,

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it's pleasurable, very nice.

0:17:160:17:18

You have to have the journey. It's kind of a rite of passage.

0:17:180:17:21

It's not so much fun on the way back when you're tired and...

0:17:210:17:24

yeah, bit hanging, a bit worse for wear, but it's good.

0:17:240:17:29

PETE: I just think you're the same as me,

0:17:290:17:31

breathe the same, die the same, we get born the same,

0:17:310:17:33

so if you be a multimillionaire or be a person down the street,

0:17:330:17:37

I don't take preference.

0:17:370:17:38

You speak to me, I'll speak to you, that's the way it goes.

0:17:380:17:42

-TANNOY:

-'For car drivers and car passengers only,

0:17:430:17:46

'you may start to return to your vehicles.'

0:17:460:17:48

As festivalgoers reach the Isle of Wight, they're in

0:17:480:17:51

good shape for a weekend of music, dancing and maybe the odd drink.

0:17:510:17:55

HORNS BEEP

0:17:550:17:56

When they're going on today, the hooters are all down there,

0:17:560:17:59

they're having a whale of a time.

0:17:590:18:00

They're just getting into the spirit and it is nice for us

0:18:000:18:03

because we can join in.

0:18:030:18:05

There's a lot of camping gear going ashore here.

0:18:050:18:07

It's not really my scene, I don't think.

0:18:070:18:09

Camping in a muddy field's never really appealed to me,

0:18:090:18:12

even when I was that age.

0:18:120:18:14

PETE: Cheer up, guys! It's going to be a very nice weekend.

0:18:140:18:17

-What about Monday?

-Monday? You won't remember about Monday.

0:18:170:18:21

When they come back on Monday evening, they are very quiet.

0:18:210:18:24

They've all spent up, they've had a wonderful time,

0:18:240:18:26

they're all gangered out...

0:18:260:18:28

-Oh!

-WOMAN:

-Oh, my God!

0:18:280:18:31

Cheers, then, thanks, bye.

0:18:310:18:33

The people walking that gangway walk up with a smiley face

0:18:330:18:37

and to me, I've achieved what I've achieved.

0:18:370:18:40

-Have a nice day!

-You too!

-Thanks!

0:18:400:18:44

Wooo!

0:18:440:18:46

CAR HORN BEEPS

0:18:470:18:49

HORN BLARES

0:18:520:18:55

# I will hold your people in my hand...#

0:18:580:19:05

It's not ships that bring those goods to us,

0:19:080:19:12

it's seafarers who bring those goods to us.

0:19:120:19:17

Reverend Roger Stone is on the front line

0:19:170:19:20

of helping seafarers who are far away from home

0:19:200:19:22

for months at a time.

0:19:220:19:24

When they come into port, we go on the ships.

0:19:240:19:27

Visiting crews from overseas are often ashore in Southampton

0:19:290:19:32

for just a few hours.

0:19:320:19:35

Roger provides them with both spiritual and practical support.

0:19:350:19:38

Today, he's helping a crew member from a cruise ship.

0:19:380:19:42

-Good morning!

-Morning.

-How are you?

-Fine.

-Good.

0:19:420:19:45

We're going to the Azura to find

0:19:450:19:48

and meet Myron Pereira whose grandfather

0:19:480:19:51

served on the SS Oriana a number of years ago

0:19:510:19:55

and he's buried somewhere in Southampton,

0:19:550:19:57

so Myron said, "Could you find out where he's buried?"

0:19:570:20:01

Roger has managed to track down the grave of Myron's grandfather

0:20:010:20:05

and will take him there for the first time.

0:20:050:20:08

-Good morning. How are you?

-I'm good.

-Have you been waiting long?

0:20:090:20:13

-No, no.

-Are you sure?

0:20:130:20:15

Myron is from India.

0:20:150:20:17

His family have never had the chance to say goodbye to

0:20:170:20:20

his grandfather Florian,

0:20:200:20:22

so Myron's dad has asked him to pay tribute on their behalf.

0:20:220:20:26

You want to get some flowers?

0:20:260:20:28

We can get some on the way.

0:20:280:20:29

It should just be up here.

0:20:290:20:31

-How's that?

-You've had a bargain there, young man.

0:20:320:20:35

Myron's family had very little information about what

0:20:350:20:38

happened to Florian after he passed away in 1971.

0:20:380:20:42

They very kindly gave me a map.

0:20:590:21:02

After some careful investigation, Roger has located

0:21:020:21:05

the grave in a cemetery on the edge of Southampton.

0:21:050:21:09

Just here.

0:21:090:21:10

Just here.

0:21:130:21:15

If he had a headstone, it would be there.

0:21:150:21:19

His grave is just here.

0:21:190:21:21

-Should I...

-Just place some flowers. That would be lovely if you do that.

0:21:230:21:27

It's the first time anyone has laid flowers on Florian's grave.

0:21:280:21:33

And although only a small gesture,

0:21:350:21:37

it is an important moment as Myron and his family

0:21:370:21:41

can finally lay his grandfather to rest.

0:21:410:21:44

We pray that Florian, Myron's grandfather

0:21:450:21:50

has now peace and tranquillity.

0:21:500:21:52

We pray that you give him fellowship with all your saints.

0:21:540:21:58

In the name of the Father, and of the Son and the Holy Spirit. Amen.

0:21:590:22:03

At least he will feel it.

0:22:150:22:17

He will feel it. He is looking down on you

0:22:170:22:20

at the moment and he's smiling broadly, I suspect.

0:22:200:22:23

Nearly as broadly as you're smiling.

0:22:230:22:26

It is peaceful, isn't it?

0:22:420:22:43

On the Isle of Wight, 50,000 festivalgoers are in full swing.

0:22:550:23:00

The 25 charity swimmers are well in the mood.

0:23:050:23:09

ALL: Swim 2 Bestival!

0:23:090:23:11

Swim 2 Bestival!

0:23:130:23:15

Wooo!

0:23:150:23:17

Now's the time for their medal ceremony.

0:23:210:23:24

They've swum a mile and a half across the Solent

0:23:240:23:27

and raised loads of cash for charity.

0:23:270:23:30

Well done, Swim 2 Bestival, you are all medal winners!

0:23:300:23:34

Enjoy the rest of your weekend!

0:23:340:23:37

They are given a warm welcome from the crowd.

0:23:370:23:39

Three days of partying and portable toilets eventually take their toll.

0:23:460:23:52

Festivalgoers start the long and sobering trek home.

0:23:520:23:56

But with so many people and cars to shift over 24 hours,

0:23:580:24:02

Red Funnel's schedules are starting to run late

0:24:020:24:04

and that means queues are building up

0:24:040:24:06

at the ferry terminal on the island.

0:24:060:24:09

There is a backlog and we are not getting on this ferry.

0:24:120:24:16

We are getting on the next one.

0:24:160:24:18

-We're knackered.

-Exhausted.

0:24:180:24:19

We've had four days in a field.

0:24:190:24:21

Operations manager Murray Carter is still hard at it

0:24:210:24:26

and he's getting anxious about his timetables.

0:24:260:24:29

Unloading 215 cars and loading another 215 again

0:24:290:24:33

in half an hour is pretty tricky.

0:24:330:24:35

Time is of the essence really.

0:24:350:24:37

We want to keep the schedule on service as much as we can.

0:24:370:24:40

Punctual. This is where it gets interesting.

0:24:400:24:43

Up the hill from the terminal,

0:24:450:24:46

the team are dealing with the onslaught of traffic

0:24:460:24:49

and queuing customers.

0:24:490:24:51

-Are you booked on the 2:30 this afternoon?

-Yes.

0:24:510:24:54

You need to come back to us about one o'clock.

0:24:540:24:57

Can you get on to the guy who's standing at the top and tell him that?

0:24:570:25:00

I said to him, "Do I need to go somewhere else and come back later? "

0:25:000:25:03

He said, "No, just get on any ferry, mate."

0:25:030:25:05

Oh, really? Thank you. Cheers.

0:25:050:25:07

Tom Pell-Stevens is helping people get to grips with their timekeeping.

0:25:070:25:11

-That is 01:15 in the morning. You've missed your sailing.

-What?

0:25:110:25:15

People have been booking the 01:15 sailing - am -

0:25:150:25:19

thinking it's the 13:15 sailing in the afternoon.

0:25:190:25:22

-You were booked at 01:15am.

-AM?

-Yes.

0:25:220:25:25

It's hard to tell if people are trying to blag the system or

0:25:250:25:28

genuinely made a mistake.

0:25:280:25:30

-We're fully booked for most of the day.

-Oh, no!

0:25:300:25:32

Don't worry, the guys in front of you did exactly the same.

0:25:320:25:36

They're all tired. They've had a great weekend and they just want to get home and have a bath.

0:25:360:25:41

When you get to the top of the road,

0:25:420:25:44

turn left, straight down to the boat.

0:25:440:25:46

Back at the terminal it is a familiar story as the crew try

0:25:460:25:50

to squeeze pre-booked cars onto ferries.

0:25:500:25:53

Trouble is, they aren't squeezing enough.

0:25:530:25:57

We're going to try and square you up.

0:25:570:25:58

Put the wheel the other way round.

0:25:580:26:00

That way. Just reverse, try to bring your back end round a bit.

0:26:000:26:03

We've just had a problem. We've locked out about 15 cars.

0:26:060:26:09

Which has caused a bit of an issue,

0:26:090:26:11

so there are quite a few irate passengers

0:26:110:26:13

who are tired, they've had a long weekend

0:26:130:26:15

and they want to get home.

0:26:150:26:17

-Poor management.

-It's really poor management.

0:26:170:26:20

We haven't been able to get on

0:26:200:26:21

when we have bought a ticket for a certain time.

0:26:210:26:23

It's going to scupper our whole journey.

0:26:230:26:26

They struggle to plan it beforehand,

0:26:260:26:28

before they see the cars arrive.

0:26:280:26:30

All very tired.

0:26:300:26:32

The heartbeat is going a little bit harder than it was a few hours earlier.

0:26:320:26:35

We'll get you right in the front of that boat and get you away.

0:26:350:26:38

Murray's team launch a diplomatic offensive.

0:26:380:26:41

-Apologies.

-Thank you.

0:26:410:26:43

With a bit of free hospitality and the promise of a place

0:26:440:26:48

on the next sailing, all the passengers can do is wait.

0:26:480:26:51

The Red Eagle takes its tired but mostly happy punters back to Southampton.

0:27:010:27:07

The festival has taken its toll.

0:27:070:27:11

But at least Pete Bessant still has plenty of beans

0:27:110:27:15

baps and banter to look after his weary guests.

0:27:150:27:19

Can someone put a bed up for this young lady?

0:27:190:27:21

She's a bit tired, a bit of a dodgy weekend!

0:27:210:27:23

HE LAUGHS

0:27:230:27:25

There's another coffee shop upstairs. It's upstairs.

0:27:260:27:30

They've really enjoyed themselves.

0:27:300:27:32

They've come back happy and mellow.

0:27:320:27:34

From five o'clock this morning, every trip full up.

0:27:340:27:37

You're looking at about 20,000 people.

0:27:370:27:40

Bye, cheers. See you next year.

0:27:400:27:42

Showtime is over.

0:27:440:27:46

It's been a busy five days for all the Red Funnel team.

0:27:460:27:50

After 20 crossings carrying thousands of passengers,

0:27:500:27:53

even Pete is feeling the strain.

0:27:530:27:55

See you next year. Cheers, guys. Thanks a lot.

0:28:030:28:06

With the end of the summer,

0:28:070:28:09

the festival season comes to a close.

0:28:090:28:12

See you next year! Bye!

0:28:120:28:15

Next time on Sea City...

0:28:160:28:19

Off you go. Pull!

0:28:190:28:21

HORN BLARES

0:28:210:28:23

..the captain keeping the past alive.

0:28:230:28:26

I do it because I love it and I love the people on board this lovely old ship.

0:28:260:28:30

The old warehouse with a secret.

0:28:300:28:33

It's essentially where we make the magic happen.

0:28:330:28:36

And is the tide turning for English cricket?

0:28:360:28:39

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