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The Pitch

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This programme contains some strong language.

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In an age of austerity and recession, Scotland needs more fresh, new businesses.

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In Glasgow and in Ayrshire, more than 100 budding entrepreneurs

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have come together in a programme designed to nurture

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and accelerate their growth.

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Everything you do is intentional.

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You make the damn best pitch you can!

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This is a business accelerator,

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the scale of which has never been seen before in Britain.

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You've come into Entrepreneurial Spark. Why are you here?

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I'm here to become more of a businessman.

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Entrepreneurial Spark was set up by former police sergeant Jim Duffy

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and his co-founder, businessman Brian McGuire.

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It's a not-for-profit organisation designed solely to help

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entrepreneurs through those difficult early stages

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of setting up a new business.

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Close your eyes. I want you to feel it.

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ALL: I'm great. I'm powerful. I'm magnificent.

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There is no money in the bank account yet.

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And actual expenses are going on my personal credit card.

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I know this will work Retailers are facing a problem.

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It's a 200 billion pain in the ass.

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These entrepreneurs come from all walks of life,

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each with their own definition of success.

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The masterplan is to build something big.

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Have lots of success, buy a yacht, sail round the world,

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and then start all over again.

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Well, basically, what I want to do is... I want to get my hair cut.

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OK, I mean, I don't have a penny.

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This isn't a game show. This is real life.

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This is business in the raw.

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And look, we've even got our own pens.

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How posh is that!

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But with a third of all start-ups

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failing within their first three years,

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can this initiative really make a difference?

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-What's your profit in year one?

-What's my profit in year one?

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See, whuph, you should have that off the top of your head.

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I'm focusing on you, Mark.

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What the fuck are you going to do?

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I'm scared!

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I've been working on it for two years

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to get the foundations as solid as I can.

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I'm not going to fuck it up now.

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All my cards are on the table. I'm all in.

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And, so, yeah. This has to work.

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And it will work.

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The definition of entrepreneur.

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Wow. There are so many definitions of entrepreneur.

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For me, I have the simple definition.

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If I think I am one, I am one.

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The first ESpark centre, or "hatchery" as Jim calls it,

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was opened in the Gorbals in early 2012.

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A second hatchery in Ayrshire followed soon afterwards.

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Every few months, potential candidates,

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or "chicklets" as Jim calls them, are invited to the hatcheries,

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where they pitch their ideas to Jim and his dedicated team of enablers.

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-How can we help you in here?

-Don't know.

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I'd be hoping you'd tell me that. That's brilliant.

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The business idea is important,

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but it's not the only criteria for entry to the hatchery.

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Anybody can come up with an idea.

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But can you actually turn that idea into a reality?

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You know, the idea might look great, but you meet the person

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and it's never going to happen.

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There is limited space within each intake

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and the candidates have to be whittled down to a final few.

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-What do you do to switch off?

-I don't.

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Definitely loved them. Loved their attitude.

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You liked them because you saw the entrepreneurial grafter.

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What was the story? I liked the idea on paper.

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It's brilliant.

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One chicklet already well into their ESpark adventure

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is 44-year-old Steve Broadfoot.

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Steve's a former tour manager who's travelled the world

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with some of Scotland's top bands.

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His time on the road, surrounded by loud music,

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was the inspiration for his wearable and practical ear protection product.

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What I'm doing is attaching earplugs to lanyards.

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Steve was making the products by hand,

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but now he's found a local manufacturer in Paisley.

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What he doesn't have yet is a name.

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Get your thoughts on it. Just lay out my ideas

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and my thought processes just a bit more clearer than in the email.

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Branding is an essential part of launching any new product

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and Steve's recruited graphic designer Piers to develop

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an image for his company.

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I'd love to go away today and have a final three, let's say, names

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we can push forward so I can get a feel

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for how you see the brand being.

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The kind of line that I've gone down so far, is words like ear,

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hear, earshells or lugshells or something like that.

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Shell, lugs, or shellugs.

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Lugs, you know, are Scottish lugs

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so LugPlugs works quite well.

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It's very much like you are trying to name your child, basically.

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With Stevie, it's as precious as naming your own child.

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It's something very personal for Steve.

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Frustratingly, just as Piers leaves, Steve makes up his mind.

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I'm thinking just on doing LugPlugs and run with it.

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I like it. To be honest, the reason why I like it is cos it's Scottish.

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Scotland has traditionally been well represented in the food industry

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and at ESpark there's no shortage of chicklets with food-based ideas.

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There's chocolatier Jackie Wynne.

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It's a passion that I have.

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When people get a gift,

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there's nothing more I love than when they say, "That's amazing.

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"I love that chocolate," cos that's something I've made.

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Then there's 43-year-old dog lover Chris Loutit.

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She's developing a range of natural dog treats after discovering

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what ingredients go into some of the products currently on the market.

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The manufacturers use things like head, feet, feathers, wool,

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cancerous tissue and tumours.

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Is that the kind of things you want to be feeding your dog?

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The treats are suitable for all dogs,

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especially those with sensitive tummies.

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I actually made 11,000 of these little cookies.

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And that was a trial with 100 dogs.

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I wouldn't wish to do that every week.

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One ESpark foodie who's well on the way to getting his product to market

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is 33-year-old Donnie Maclean.

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With the help of a renowned nutritionist, Donnie has invented

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the world's first nutritionally balanced pizza.

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What we've done is what I call "health by stealth".

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Everyone knows we should be eating a balanced diet, but we're just

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making it easier by doing it with a product that they're likely to eat.

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Very quickly, Donnie managed to secure deals

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with two of the big four supermarkets

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and outsourced manufacture to the Edinburgh pizza makers, Cosmo.

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Some teething problems with up-scaling the recipe

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for Asda's first big order gave Donnie cause for concern

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but they managed to turn the order around.

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Bit of a rollercoaster.

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Five hours of hard graft amongst the team at the factory, so yeah,

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we're on track and if anything it's probably better than it was before.

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It's an exciting time, and a major achievement for Donnie.

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Today is the first time

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he'll get to see his pizzas on supermarket shelves.

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Should be...just down here.

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Ah, brilliant.

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Say "balanced"!

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It's a big section. You can see,

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there's only three other brands and their budget is huge.

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We've managed to do it on a shoestring, so far.

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Obviously, we have to make sure we do sell so we can keep them in here.

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It's definitely exciting.

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A week later, it's the official launch

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and Donnie has an unusual idea to help with promotion.

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He's commissioned an ice sculpture to attract people's attention.

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The ice sculpture is certainly pulling in the crowds,

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but people don't normally buy until they try.

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Pizzas that give you everything you need.

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All the vitamins and minerals, high in fibre and high in protein.

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Unlike other pizzas on the market, it's low in salt.

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-We've replaced the salt in the bases with seaweed.

-Seaweed?

-Yeah.

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I try to eat healthy as much as I can and that was nice,

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so if it's healthy and nice at the same time,

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it's a winning combination, isn't it?

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It was delicious!

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Scrummy.

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Mum, can we have it for our lunch today?

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"It tastes real". This is what he said..

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If we like this, we'll be buying more.

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Hoping I'm going to have a nice tea.

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And, if it tastes nice, we'll come back and get another one.

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Donnie and his colleague Katie have been working together

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tirelessly over the last few months and their relationship has developed

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into something more than just business.

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I know it's been a long journey, I guess, to get here.

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But I think the hard work's just started.

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-We're not going to sit back.

-People are buying it.

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-Can't put your feet up now.

-There's big plans.

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Lots of work to do, but it's all positive stuff.

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In Ayrshire, at the ESpark West Coast hatchery,

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there's another batch of chicklets with big ideas.

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35-year-old Mark Shervil makes a living as a golf pro,

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giving lessons to both kids and adults.

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His new company 2-do-sport,

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is developing a long-term athletic programme combining the discipline

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of martial arts with the notion that to become really proficient

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in any given sport you should put in at least 10,000 hours of training.

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His ambitious plans include launching his programme online

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and the opening of a state of the art golfing academy.

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He had been looking at this old hangar as a potential site,

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but the renovation costs proved to be too much.

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Undeterred, Mark's identified another potential location

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that's part of a regeneration scheme in Irvine

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and comes with some interesting funding incentives.

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-What's going to be there?

-That's going to be our range.

-No way!

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-You're fucking kidding!

-Yeah, that's going to be our range.

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-We've got beyond that fence to the other fence.

-Wow.

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-Love it, mate. Love it.

-You can see through there.

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We're going to have the smash zone concept down this end.

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So, I'm smashing golf balls here.

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You're going to try to create the next Andy Murray for golf?

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Yeah.

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I'm going to work my nuts off.

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I think it's got great potential.

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It comes to two things. You, as the entrepreneur.

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Your mindset, your determination.

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You've already shown, you haven't just let this go.

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You could've gone away weeks and weeks ago and said, "Fuck that".

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You will see this through,

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but the next big hurdle you've got is get the investment.

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You don't get the investment, it's not going to happen.

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Mark's already found a potential investor who's been impressed

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by his energy and coaching philosophy.

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Here's the plan. Here's the fit-out. Here's what it's going to cost.

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Here's how I'm going to run it for the first two years,

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my operating costs.

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And some models of income coming in.

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Here's the sponsorship and the opportunities

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that are going to open up as a result of it.

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And here's how I'd hope to exploit them.

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And here's how I'm going to manage my life.

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And once we do that, we'll be able to see the gaps.

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So, when you go to your investor, you've de-risked the plan.

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-You're making progress.

-Yeah, it's coming together.

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That's amazing.

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Mark has worked with some of the world's top golfers

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but never run his own business before.

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I'm a tracksuit manager.

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I like getting my boots on and getting out on the pitch

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and getting down and dirty. I struggled.

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I looked at profit and loss accounts and all that

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and it's absolutely all gobbledygook to me.

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His time in ESpark has really helped to shape that side of his game.

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Yo! This is 2-do-sport

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and we are changing the way sport is coached and learned.

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To help him grow as an entrepreneur, ESpark has given Mark

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the opportunity to win a place

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on an intensive entrepreneurial training course

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at the world renowned Babson College near Boston.

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To book his seat on the plane, Mark needs to pitch his business

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to a discerning panel of senior bankers who are sponsoring the trip.

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So, we piloted the programme. We'd 28 children starting.

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Average spend of £35 per month.

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We've now got over 200 children on the programme.

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How do you differentiate and get them

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to really buy into your energetic philosophy?

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I set down at a table like this

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and I put 62 sports down on a bit of paper.

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And out of those 62 sports, there's only really a handful of primary

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and secondary movement patterns.

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So if we can educate those movement patterns, then once they get

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to the specialisation years,

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they're going to have a real strong foundation.

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And the feedback that we have had, from the retention

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through the colour grading system, they love that.

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The kids buy into that. They're inspired by that.

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What sort of facilities do you have?

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Where do you do all this?

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Currently? I've come from the beach this morning.

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West Kilbride beach, quarter to eight this morning.

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I had three boys down there, 14/15 years of age before school.

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I work on the beach, I work at golf clubs,

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but I'm currently looking at taking Centre One in North Ayrshire.

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In Scotland, we need indoor space.

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So, if we can produce a really good indoor centre that's loaded up

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with really great technology and educates children in this process.

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So, join us and be a game changer.

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-Thank you very much.

-Good.

-Thank you, Mark.

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Mark's energetic pitch seems to have impressed the panel.

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He'll have to wait to find out if he's won a potentially

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game-changing place at the American college.

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Morning everybody. Hi. How are we all doing?

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Mark was one of the first intake at the ESpark West Coast Hatchery.

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Today it's the turn of a new batch of chicklets to begin

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their entrepreneurial journey.

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Leading the introductory session is ESpark co-founder Brian McGuire.

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How do you know if your business is going to work?

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How do you know if your great idea is going to fly?

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One of the new companies hoping that their idea will literally fly

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is Coolside.

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David and Michael met at university, studying engineering.

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Since graduating, they've been developing the prototype

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for Powernap, their new sleep-on-the-go travel device.

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This is Harry cool saw. The third part of Coolside.

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We bought him about three months ago

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and this is the first proper use of him we've found.

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Today they're at home, working on the ISS,

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or internal support system.

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So this is the last one here, the previous model.

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Just looking at the design.

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Once the ISS is ready,

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it will be placed in a specially designed padded scarf,

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to make it more comfortable for the traveller.

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It's a simple idea but those are often the best.

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David and Michael are hoping that Powernap will prove to be

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a neat alternative to the cumbersome travel pillows already available.

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They've had some encouraging news.

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Through contacts made at an ESpark event,

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an airport retailer based in Holland is interested in stocking it.

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Yeah, would just be a great stepping stone, basically.

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It would allow us to really test the product on a vast audience.

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These guys are based throughout Europe,

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but also it would be a gateway to America.

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It could be the break we need, so fingers crossed.

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ESpark was set up to help the chicklets to realise their ideas

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and stimulate a business renaissance in Scotland.

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The Hatcheries in Glasgow and Ayrshire are a start, but Jim wants

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to expand into the rest of Scotland and perhaps further afield.

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In the meantime, people from other parts of the country

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are having to travel.

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One of the chicklets making a big commute for the ESpark experience

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is 40-year-old Vicky Brock.

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So, here in Inverness we have my lovely house

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and my lovely garden and my lovely view.

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And in Glasgow we have my lovely Travelodge.

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On special occasions, I have the Premier Inn.

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But Cumbernauld Travelodge or Braehead Travelodge has been

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home from home for the last nine months.

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Vicky is a self-confessed analytics geek

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who's worked with major corporations including Google and Tesco.

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Seven years ago she set up her own successful market research company.

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As an entrepreneur,

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I think your brain has to be wired a little bit differently.

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It doesn't mean to say you can't learn it,

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but I think you've got to have a slightly different attitude to risk.

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Like all good business ideas,

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Vicky's new venture, Clear Returns,

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aims to solve a real life problem.

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Product returns cost e-commerce retailers

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billions of pounds every year.

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Vicky's idea is to build a piece of intelligent software

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that will predict which products are most likely to be returned.

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It's a pain in the neck to keep buying and returning things,

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especially from online.

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Can we forecast returns and...? Yes, we can.

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And we're getting better and better and better at doing that.

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Vicky has huge ambitions and wants to build an enterprise

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that tackles the problem on a global scale.

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In ESpark, she's assembled a team of mathematicians,

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retail gurus and software developers.

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She's also taken on an intern -

0:18:500:18:52

21-year-old fashion and business graduate, Ellie Turner.

0:18:520:18:56

I think Vicky's a really, really good boss.

0:18:560:18:59

She knows that I'm there for the experience and I think

0:18:590:19:03

she's a really approachable person.

0:19:030:19:05

She's become a friend more than a boss.

0:19:050:19:07

That's another reason why start-ups are such a good place to get experience.

0:19:070:19:12

Because it's a kind of collaborative effort between you.

0:19:120:19:15

I've got to create a job to keep her in our business

0:19:150:19:18

because the business needs her. She's done that very clever thing

0:19:180:19:21

of making herself invaluable to me very quickly.

0:19:210:19:24

Vicky has recently been shortlisted

0:19:240:19:26

for a major international pitching competition,

0:19:260:19:28

the final of which is in New York City.

0:19:280:19:31

Hello. How is one? How is two?

0:19:310:19:34

Being first to market is critical for Vicky

0:19:340:19:36

so she needs to raise some money quickly.

0:19:360:19:39

The competition is a great opportunity

0:19:390:19:42

to get in front of some serious American investors.

0:19:420:19:44

There's a dress rehearsal, then a tour of Facebook,

0:19:440:19:47

then an investor private dinner.

0:19:470:19:49

They're the only non-US company left in the competition

0:19:490:19:53

so getting the pitch right is critical.

0:19:530:19:56

Right, OK, folks.

0:19:560:19:57

Hello, I'm Vicky, this is Ellie, and we want to prove to you

0:19:570:20:01

how Clear Returns will save e-commerce retailers billions.

0:20:010:20:05

One in three garments bought online is sent back.

0:20:050:20:08

Globally, this is a 200 billion pain in the arse

0:20:080:20:11

that nobody's tackling.

0:20:110:20:13

Returns are a pain for customers. We shoppers know that.

0:20:130:20:16

As these trashbags of returns show,

0:20:160:20:18

it leaves retailers' profits in tatters.

0:20:180:20:22

It's a strong start from the confident duo

0:20:220:20:24

but Jim has spotted a potential problem.

0:20:240:20:27

Big problem. You need to stop talking...like a Scot.

0:20:270:20:31

It's so broad. You are quite broad.

0:20:310:20:34

A lot of them are going to struggle with that.

0:20:340:20:37

Especially over a microphone system.

0:20:370:20:39

You're going to have talk a bit like that, put a bit of something on

0:20:390:20:43

or English. I think they might miss a bit.

0:20:430:20:47

Another team preparing for an important pitch is Coolside.

0:20:480:20:52

When you prepare for something properly,

0:20:530:20:55

and you know that you know everything,

0:20:550:20:58

then before you go in, you need to decide that you're going to win.

0:20:580:21:03

This is from, er, Sun Tzu's Art Of War, which is

0:21:040:21:08

like a 2,000-year-old book and it's kind of battle strategy.

0:21:080:21:12

We should really kind of go, "boof!"

0:21:150:21:17

We're here today to pitch for £28,000 of debt funding

0:21:220:21:27

from Youth Business Scotland.

0:21:270:21:30

Michael's doing the pitch today.

0:21:300:21:31

We tossed a coin and last night in rehearsals, he nailed it,

0:21:310:21:35

so looking forward to the same thing happening today.

0:21:350:21:38

I am a little bit nervous but I'm excited.

0:21:380:21:41

I'm looking forward to it and it'll be interesting to see what

0:21:410:21:44

they think of the marketing strategy and what they think of the product.

0:21:440:21:48

This is so important for us, to get this money at this stage.

0:21:480:21:51

And it would accelerate us by probably five months.

0:21:510:21:54

But, more than that, it would be a huge boost to our confidence.

0:21:540:21:57

Time check.

0:21:570:22:00

10.01. Let's go.

0:22:000:22:04

The old trombone lungs are coming in handy.

0:22:130:22:17

This is the competition. One of many.

0:22:170:22:20

Kind of looks like a toilet seat round your neck.

0:22:200:22:24

Hi, there. Nice to meet you. So, quick introduction.

0:22:300:22:34

I'm Michael, this is David. We're the founders of Coolside.

0:22:340:22:38

We make travelling comfortable. Coolside have solved a problem

0:22:380:22:42

that's been annoying us all for years -

0:22:420:22:44

how to sleep well on long-haul journeys.

0:22:440:22:46

From market research, we found that more than half of all travellers

0:22:460:22:50

struggle to sleep on planes. Unfortunately for travellers,

0:22:500:22:53

every travel pillow on the market is useless.

0:22:530:22:56

They provide very little comfort, very little support.

0:22:560:22:59

Luckily, Coolside have invented and patented Powernap,

0:22:590:23:03

the first sleeping aid on the market that solves all these issues.

0:23:030:23:06

So, why is Powernap so much better?

0:23:060:23:09

Well, it provides more comfort, more support.

0:23:090:23:13

It packs small and looks fashionable as well.

0:23:130:23:16

It's a solid pitch from Michael but the boys are concerned

0:23:190:23:22

about what the panel thought of their financial projections.

0:23:220:23:25

-I don't think it was that bad.

-I thought we did quite well.

0:23:250:23:28

I think you nailed the pitch. Nailed it.

0:23:280:23:30

They'll have to wait to find out

0:23:320:23:34

whether or not they've been successful.

0:23:340:23:37

With banks still reluctant to lend and investors demanding big chunks

0:23:390:23:43

of equity for their money, raising finance to get their business

0:23:430:23:48

off the ground is a major challenge for the chicklets.

0:23:480:23:51

It's an issue that Jim is working hard to address.

0:23:510:23:54

Getting the fund round Entrepreneurial Spark

0:23:540:23:57

and start-up entrepreneurs in Scotland is the last piece in the jigsaw.

0:23:570:24:02

Two people this week have left jobs.

0:24:020:24:05

They've walked out on their jobs to be an entrepreneur full time.

0:24:050:24:08

And having that little bit of oxygen is life or death.

0:24:080:24:12

So I just want to get some funding round it in a different way.

0:24:120:24:15

Stick a million pounds aside and give £20-30,000 grants

0:24:150:24:18

to high-calibre entrepreneurs who are willing to give it a go.

0:24:180:24:23

I want to pull that off as fast as I can.

0:24:230:24:27

I'm really pushing hard, pushing everybody hard.

0:24:270:24:29

Back in town, for Michael and David, the wait is over.

0:24:290:24:33

They're about to find out whether their pitch was successful.

0:24:330:24:37

Not getting this loan would put back the launch of their product by months.

0:24:390:24:44

OK. Thanks a lot for your time.

0:24:440:24:46

Basically, the answer is yes.

0:24:560:24:58

But what they want to see is exactly how much funding you need

0:24:580:25:01

and they just weren't really sure they got that from the cash flow.

0:25:010:25:04

They didn't pry too much on the numbers.

0:25:040:25:06

They just thought, let's sort that out separately.

0:25:060:25:09

-I was getting a wee bit emotional there.

-I was as well.

0:25:130:25:17

Bar crossing a few Ts and dotting a few Is, we just got 28 grand.

0:25:170:25:22

That's awesome.

0:25:220:25:24

-It's a great feeling.

-That's a lot of money.

-Yeah.

0:25:240:25:27

-Hell, yeah!

-That's going to kick-start our business.

0:25:270:25:30

I'm going to get absolutely smashed tonight!

0:25:300:25:34

It's a great result for the youthful entrepreneurs.

0:25:340:25:37

But low-interest loans like this one

0:25:370:25:39

aren't readily available to everyone.

0:25:390:25:41

The Manhattan Center is one of New York's most celebrated concert venues.

0:25:500:25:55

Over the years, it's played host to star performers

0:25:550:25:59

like Judy Garland, Leonard Bernstein and David Bowie.

0:25:590:26:03

Tomorrow, it's the turn of Clear Returns to take centre stage.

0:26:030:26:07

Vicky and Ellie will be pitching their socks off

0:26:070:26:09

in an auditorium packed with investors and potential customers

0:26:090:26:13

attending the Women 2.0 pitch competition.

0:26:130:26:16

-It's the biggest room I've ever seen!

-That is scary.

0:26:170:26:21

-I didn't expect it to be this big.

-I feel like I'm in a chorus line!

0:26:210:26:25

For 21-year-old Ellie, it's an incredible but daunting opportunity.

0:26:270:26:32

She'd been worried about how her Scottish accent would go down

0:26:320:26:35

with the American audience.

0:26:350:26:37

We've timed it so we've got plenty time at the end.

0:26:370:26:40

For me to slow down and pronounce properly.

0:26:400:26:42

So, I don't think it'll be a problem.

0:26:420:26:44

So long as I pronounce my Ts.

0:26:440:26:46

Then they'll come up to me at the end and say,

0:26:460:26:48

"I had no idea what you were saying. I didn't understand a word."

0:26:480:26:50

-I'll be like, well, too late now!

-It's OK, just sign here!

0:26:500:26:55

But first, there's a more immediate issue to deal with.

0:26:550:26:59

The mission tonight is to find a dress for the presentation tomorrow.

0:27:080:27:11

The one I had was kind of blending into the background a wee bit,

0:27:110:27:15

so the plan is to visit Forever 21, Macy's, Bloomingdales

0:27:150:27:19

and find the perfect dress.

0:27:190:27:21

If we're going to find it anywhere, we'll find it in New York City.

0:27:210:27:24

The bright lights of the big city are a reminder of how far

0:27:240:27:27

Ellie has come in the last few months since graduating.

0:27:270:27:31

It generally hasn't sunk in that this is my first job

0:27:310:27:34

and a month after, two months after I've started, I'm here

0:27:340:27:36

pitching to 1,000 people, but I try not to think about that too much!

0:27:360:27:40

When I first started the internship,

0:27:410:27:43

my idea was that I wanted to set up my own business.

0:27:430:27:46

Vicky's spoken to me about it

0:27:460:27:48

and if I was to set up my own kind of fashion label,

0:27:480:27:50

that she'd help me.

0:27:500:27:51

So, I think that would be something I'd definitely want to do.

0:27:510:27:54

With my exit money from Clear Returns when we make millions!

0:27:540:27:57

I think Vicky's masterplan is global domination.

0:28:000:28:04

She says that quite often, but I think it's completely possible

0:28:040:28:07

as long as we can prove the concept, and we know that we can.

0:28:070:28:11

I don't see why Vicky won't take it to global domination scale.

0:28:110:28:15

That would be good to be involved in it, definitely.

0:28:150:28:18

The next morning it's back down to business.

0:28:270:28:30

Clear Returns is the only non-US company left in the competition

0:28:300:28:34

and winning one of the cash prizes would be a real shot in the arm.

0:28:340:28:38

There's also the potential that somewhere in the room

0:28:390:28:43

there might be an investor who could help Vicky achieve

0:28:430:28:45

her ambition of taking the company truly global.

0:28:450:28:49

There is a lot at stake with this.

0:28:490:28:52

But we haven't put the house on the line, yet.

0:28:520:28:55

Doesn't mean we wouldn't.

0:28:550:28:56

It's the fact there is no money in the bank account yet.

0:28:560:29:00

And actual expenses are going on my personal credit card.

0:29:000:29:04

Everybody's existing kind of on air at the moment.

0:29:060:29:09

But, people do need to eat at some point.

0:29:090:29:12

I know this will work.

0:29:120:29:14

I really do need a pee so badly!

0:29:160:29:18

So, I'm going to introduce our first company.

0:29:190:29:22

Our first company is Clear Returns.

0:29:220:29:24

APPLAUSE

0:29:240:29:27

Retailers are facing a problem. Returned product.

0:29:270:29:30

It's a £200 billion pain in the ass.

0:29:300:29:34

And apparel retailers, they've got this worst of all.

0:29:340:29:37

One in three garments sold online is sent back.

0:29:370:29:40

Let's give you a few examples.

0:29:400:29:42

Katie spots the perfect dress online.

0:29:420:29:44

Classic, black, elbow length sleeves. She has to have it.

0:29:440:29:48

So she buys it. A few days later, it arrives.

0:29:480:29:51

But wait, it has no sleeves.

0:29:510:29:53

It's a bit more Kim Kardashian than Katie Holmes.

0:29:530:29:56

Disappointed, she sends the dress back

0:29:560:29:58

and bad-mouths the retailer in the process.

0:29:580:30:00

That is a real example from our first test with a retailer.

0:30:000:30:04

Our algorithm spotted that mistake caused 500 returns and cost 20,000.

0:30:040:30:09

-We gave them the opportunity to fix this.

-Then there's Heather.

0:30:090:30:14

She's very sneaky.

0:30:140:30:15

If she's got a big night coming up, she buys her outfit online.

0:30:150:30:18

She goes out, wears it, has a great time.

0:30:180:30:20

Then she sends it all back on Monday.

0:30:200:30:22

Time and time again.

0:30:220:30:24

Clear Returns can spot the signs of this.

0:30:240:30:27

Next time Heather wants to borrow one of the expensive dresses,

0:30:270:30:30

she might find it's out of stock, or she may simply get a very friendly

0:30:300:30:34

phonecall from customer services asking her if everything is OK.

0:30:340:30:38

There hasn't been an effective solution to this problem for e-commerce.

0:30:380:30:43

-Until now.

-Clear Returns is early stage, but we've got traction.

0:30:430:30:47

We have a sales pipeline, with retailers approaching us

0:30:470:30:50

from the US, Europe, Singapore and in Mexico.

0:30:500:30:52

And our next fantastic test customer is right here in the room.

0:30:520:30:55

Give us a wave, Pinks and Greens. Hey!

0:30:550:30:59

This is the fashion retail capital of America.

0:30:590:31:03

Let's start to service shoppers better

0:31:030:31:06

so that they can be returning to retailers for all the right reasons.

0:31:060:31:09

Thank you from Clear Returns, intelligently protecting profits.

0:31:090:31:13

APPLAUSE

0:31:130:31:15

Back in Glasgow, there's another chicklet with high hopes

0:31:190:31:23

for her tech-based idea.

0:31:230:31:25

When 32-year-old Leah Hutcheon lost her job as a magazine editor,

0:31:250:31:29

it gave her the time to develop a business idea

0:31:290:31:32

that had been on her mind for quite a while.

0:31:320:31:34

The result was Appointedd.com, an online service that makes it

0:31:350:31:39

easier to book appointments at salons and spas.

0:31:390:31:42

-Beauty salons?

-Yep.

0:31:420:31:46

Leah is attempting that very entrepreneurial thing

0:31:460:31:49

of trying to sell her product before it actually exists.

0:31:490:31:52

She's never done sales before, so she's getting some last-minute tips

0:31:520:31:56

from fellow chicklet Marie Rogers of Total Sales Solutions.

0:31:560:32:00

You'd better become a salesperson

0:32:000:32:02

because if people don't buy your product, you won't have a business.

0:32:020:32:05

I kind of feel like I'm waiting for a first date or something.

0:32:110:32:15

It's a bit, like, nerve-racking.

0:32:150:32:17

She's very nice.

0:32:180:32:21

Hello, ladies. Are you OK?

0:32:210:32:24

Leah's first sales meeting is with Glam Candy,

0:32:240:32:28

two women who've set up a make-up academy

0:32:280:32:30

and are potentially interested in Leah's product.

0:32:300:32:33

So, are you going to show us an example of that?

0:32:330:32:36

I'll show you the...booking portal.

0:32:360:32:40

Sorry, I don't know why this isn't now coming up.

0:32:420:32:44

It's not a good start.

0:32:440:32:46

The Wi-Fi isn't working,

0:32:460:32:48

so Leah has to do her sales pitch without a demo.

0:32:480:32:51

So, how many people have you got using the booking system right now?

0:32:510:32:54

You're my first proper appointment today. This is very exciting.

0:32:540:32:58

When fully operational, Leah's service will allow consumers

0:32:580:33:02

to browse many different salons from one site.

0:33:020:33:05

For the salons, it offers useful business management tools

0:33:050:33:08

to help connect with their customers.

0:33:080:33:10

That's really what we've aimed to do, is to free up your time.

0:33:100:33:13

You didn't set out in this business to sit there and do admin

0:33:130:33:16

and you'll be able to plan all of the emails that are going to go out,

0:33:160:33:18

exactly who they are going to, what date they're going

0:33:180:33:21

and get those all scheduled.

0:33:210:33:23

And that's only a tiny bit of what we can do.

0:33:230:33:25

-We can do loads more.

-Can we do that now?

0:33:250:33:28

Yeah!

0:33:280:33:30

My first proper paying customer!

0:33:340:33:35

This is like on my wedding day, the photographer had to say to me,

0:33:350:33:38

"Leah, will you stop grinning?" "I just can't!"

0:33:380:33:42

So, we've gone from first date to wedding day straightaway.

0:33:420:33:46

I'm going to become a total sales addict.

0:33:460:33:48

Leah has been trialling the software for a few months now

0:33:500:33:53

and today, she's come to meet Anna Mather at her salon in Gifford,

0:33:530:33:57

near Edinburgh, to see how she's been getting on with it.

0:33:570:34:01

I've been speaking to all of my clients about using Appointedd.

0:34:010:34:04

And they are so excited about being able to go online,

0:34:040:34:07

look at the website and book appointments.

0:34:070:34:09

They just think it's a brilliant idea.

0:34:090:34:11

I'm quite looking forward to just dumping the paper book now.

0:34:110:34:15

How long's it going to be before we can have the appointments

0:34:150:34:18

booked through the internet?

0:34:180:34:20

Through the internet?

0:34:200:34:22

Literally... No, no, it's fine. I want to say we could do it now.

0:34:250:34:29

Because, yeah, we could do it. It's there.

0:34:290:34:32

It all speaks to each other. It all works.

0:34:320:34:34

It depends kind of how brave you want to be.

0:34:340:34:37

If you want to... No, I don't think we should.

0:34:370:34:40

Without a background in IT, Leah has underestimated

0:34:410:34:45

how long it takes to build software.

0:34:450:34:47

She's desperate to recruit a full-time tech support person

0:34:470:34:51

who can manage any unexpected problems.

0:34:510:34:54

But she's already invested all her life savings

0:34:540:34:57

and doesn't have any money to pay wages.

0:34:570:34:59

Back across the pond, the winners of the Women 2.0 pitch competition

0:35:010:35:05

are due to be announced.

0:35:050:35:07

I'd like to thank all our live and also online judges.

0:35:070:35:11

For Vicky and Ellie,

0:35:110:35:12

getting some cash without having to give away equity

0:35:120:35:15

would really make a difference.

0:35:150:35:17

We start with the People's Choice award.

0:35:170:35:20

That finalist team is Chandini and Peggy for ActivityHero.

0:35:200:35:25

APPLAUSE

0:35:250:35:28

We're really excited to announce the winner of the L'Oreal Women in Digital Award.

0:35:320:35:37

And it goes to Citizen Made Rachel Brooks.

0:35:370:35:41

Sadly, none of the prizes go Vicky and Ellie's way.

0:35:500:35:54

But they console themselves with the thought that they've made

0:35:540:35:56

some really useful contacts, not least their first American client.

0:35:560:36:01

We didn't win, but we delivered what we came to do.

0:36:020:36:04

One of the things that was very interesting

0:36:040:36:07

was framing that whole question, do you take investment or not?

0:36:070:36:10

If we take a small amount of money now,

0:36:100:36:13

we're going to give away a heck of a lot for it.

0:36:130:36:15

For us, investment isn't the thing we need just now,

0:36:150:36:17

it's to build the customer base and prove ourselves

0:36:170:36:20

before we need the money, really.

0:36:200:36:22

It really consolidated down what this is all about.

0:36:220:36:25

For me, I really did realise it's about getting big.

0:36:250:36:29

It's about building something amazing.

0:36:290:36:31

It's kind of global domination.

0:36:310:36:34

I aspire to that and why not try and build that kind of business?

0:36:340:36:38

MUSIC: "Rhapsody In Blue" by George Gershwin

0:36:380:36:42

Steve is also struggling for money, but help is at hand

0:37:010:37:04

from a very willing lender, the Bank of Mum.

0:37:040:37:08

Gene Vincent, Eddie Cochran.

0:37:080:37:10

The Beatles tour with Roy Orbison.

0:37:100:37:12

You said when you went to this, you couldn't actually hear them.

0:37:120:37:15

-No. You didn't hear a thing.

-That's what all this is about.

0:37:150:37:18

The difference is that PAs have become bigger, so everyone can hear.

0:37:180:37:22

But the problem is, they are so loud.

0:37:220:37:25

Steve has recently been diagnosed with brain cancer.

0:37:250:37:28

Mum Carol came out of retirement to help him

0:37:280:37:30

financially with his new business idea.

0:37:300:37:32

If it wasn't for you, I wouldn't have been able to do this.

0:37:320:37:36

You've contributed more than anybody,

0:37:360:37:38

because you've basically kept me afloat for the past year.

0:37:380:37:41

Setting up a new business

0:37:410:37:43

has distracted them both from Steve's illness.

0:37:430:37:46

That was one way I could help.

0:37:460:37:48

And it was practical and it kept me focused.

0:37:480:37:51

Steve is undergoing regular scans to check that the cancer

0:37:510:37:55

is in remission.

0:37:550:37:56

It's Stephen Broadfoot. Right, cheers.

0:37:560:38:00

And although things are looking positive,

0:38:000:38:02

it's still a tough time for Carol.

0:38:020:38:05

Once you get over the initial shock, which is horrific,

0:38:050:38:11

it's like being in...

0:38:110:38:14

..another, a parallel world.

0:38:170:38:19

You have your life

0:38:190:38:21

and then there's this other one that's suddenly been introduced.

0:38:210:38:25

While he's doing this and I'm working and focusing on what I need to do,

0:38:260:38:32

it keeps this other world at bay, as if it doesn't exist.

0:38:320:38:35

But it is still there.

0:38:350:38:37

It's bury-your-head-in-the-sand stuff.

0:38:380:38:40

Somebody mentions it, mentions the word...

0:38:400:38:43

I don't want to know, I don't want to hear it.

0:38:430:38:45

I don't want to go where it is, I don't... I just don't.

0:38:450:38:49

Anybody with children knows that if your children are in pain,

0:38:530:38:56

you're in pain.

0:38:560:38:59

It's as simple as that.

0:38:590:39:01

And if I could swap, if I could take your pain,

0:39:010:39:04

then I'll take your pain.

0:39:040:39:06

I'll do this. Stephen is my only son.

0:39:060:39:09

I can't contemplate my life without him in it.

0:39:100:39:14

Despite his illness, Steve is making progress with his business.

0:39:220:39:26

He's sold his first 50 units to a drum school.

0:39:260:39:29

Am I in a safe position here? Should I move back?

0:39:290:39:32

You've seen me play before, so you're OK.

0:39:320:39:35

He's been to Parliament to lobby the Government for more action

0:39:350:39:39

on hearing protection.

0:39:390:39:41

It's not just music. It's anywhere there's loud noise.

0:39:410:39:43

You walk onto a construction site, you wear ear protection.

0:39:430:39:46

What I can do is ask some Parliamentary questions

0:39:460:39:49

about the regulations around this.

0:39:490:39:51

And he's making a push into the local club scene,

0:39:510:39:55

today visiting promoter Donald Macleod.

0:39:550:39:59

-All right, Donald?

-How you doing?

-Not bad. You?

-Not bad at all.

0:39:590:40:03

-Thanks for your time.

-No problem.

-Keeping well?

-Yes, yes.

0:40:030:40:08

So, what brings you in here?

0:40:080:40:10

You've been around the rock scene for long enough.

0:40:100:40:13

Yes, yes, it shows. The lines are there. Well worn.

0:40:130:40:17

-How's your ears?

-What was that? Eh?

0:40:170:40:20

Fall for that every time.

0:40:200:40:22

It's there. It looks fairly trendy.

0:40:220:40:24

Would you be interested in maybe a trial run of 50 of them?

0:40:240:40:29

-I can speak to you, get The Garage logo.

-Yep, OK.

0:40:290:40:33

I'll get the logos over to you.

0:40:330:40:35

Brilliant. Thanks very much.

0:40:350:40:37

The thing about Donald as well, it's his company.

0:40:370:40:40

The buck stops with him and he makes the decisions.

0:40:400:40:43

I'll make up some samples over the Christmas period.

0:40:430:40:46

So, getting on and moving forward.

0:40:460:40:48

It's December in Edinburgh

0:40:590:41:00

and the Christmas sales season has begun in earnest.

0:41:000:41:03

With shoppers aplenty, it's the perfect time to launch

0:41:030:41:07

an innovative new product in one of the many bustling markets.

0:41:070:41:11

And that's just what David and Michael are intending to do.

0:41:110:41:14

It's the first time Powernap, their new sleep-on-the-go travel device,

0:41:160:41:20

has been on show to the public.

0:41:200:41:23

Do you travel much? No?

0:41:230:41:25

I'll show you how good it looks.

0:41:250:41:28

If it looks good on me, it's going to look good on you.

0:41:280:41:30

With your jawline. You look good.

0:41:300:41:32

Are you single? You look so good.

0:41:320:41:35

They're trialling the price at £24.99.

0:41:350:41:39

Can I think about it?

0:41:390:41:41

We'd rather you think about it right now.

0:41:410:41:43

I kind of feel a lot of people are interested.

0:41:430:41:46

A lot go, "I'll go and ask my husband" or come back later.

0:41:460:41:51

After a slow start,

0:41:510:41:52

Michael and David have honed their sales techniques.

0:41:520:41:56

It's basically designed for public transport as well.

0:41:560:41:59

And if you fall asleep like this, it's really bad for your neck.

0:41:590:42:02

Really bad for your neck.

0:42:020:42:03

So we basically don't allow it with that product.

0:42:030:42:06

Would you like one then? I'll package it up for you.

0:42:060:42:09

Because I do suffer from neck pains,

0:42:090:42:11

trying that for a second seems to make a difference.

0:42:110:42:14

He pitched it just right. He wasn't in your face.

0:42:140:42:17

He was just there with a product and if you wanted to know about it,

0:42:170:42:19

he would talk about it.

0:42:190:42:21

I really liked him.

0:42:210:42:22

I do business myself and I thought he was really good.

0:42:220:42:25

I shall get you a black one then.

0:42:250:42:27

To achieve my first sale felt absolutely awesome.

0:42:270:42:29

I couldn't believe it.

0:42:290:42:31

To think we've made something and people have bought it.

0:42:310:42:34

Class. Absolutely class.

0:42:340:42:35

The Powernap launch is a success and over the next four days

0:42:360:42:40

the boys sell more than 150 units.

0:42:400:42:43

Back in Glasgow, at the ESpark offices,

0:42:460:42:49

the mood is not quite so festive.

0:42:490:42:52

It's been a tough few months for the Eat Balanced team.

0:42:520:42:55

Getting into the supermarkets was a great achievement

0:42:550:42:59

but staying there is proving much more of a challenge.

0:42:590:43:02

Hi, there. Do you work in the frozen section?

0:43:040:43:07

I've noticed that there's zero stock for all three lines at the store

0:43:070:43:12

and do you know what the problem is there?

0:43:120:43:16

The pizzas are selling pretty well,

0:43:160:43:18

but supplying to two of the big four supermarkets is a complex process.

0:43:180:43:22

Yep, thanks anyway. Cheers. Bye.

0:43:220:43:27

Inactive line.

0:43:270:43:29

I don't even know what that means.

0:43:290:43:31

Donnie and Katie are working around the clock

0:43:310:43:34

to try and build some brand awareness and sell more pizzas.

0:43:340:43:38

It's not fun. I've thrown everything I have into it.

0:43:380:43:41

There's no sort of fallback.

0:43:430:43:45

I don't have any savings left.

0:43:450:43:47

I have to make this work or I'm going to have to sell my flat.

0:43:470:43:51

In order to help people like Donnie through the bumpy first stages of their businesses,

0:43:590:44:04

Jim's been lobbying the Scottish Government for help.

0:44:040:44:09

Now they've set aside a million pounds to create

0:44:090:44:12

the EDGE Fund competition.

0:44:120:44:14

The challenge is for 100 of Scotland's most promising new companies

0:44:140:44:18

to pitch for a chance to make it through to the final round

0:44:180:44:21

and win vital financial support.

0:44:210:44:23

The competition's fierce and the bar's set really high.

0:44:230:44:28

For Donnie, Vicky and Leah, winning an award of up to £50,000

0:44:280:44:31

could totally transform their businesses.

0:44:310:44:34

And you're done.

0:44:340:44:36

I've hit the point where there's, you know,

0:44:360:44:40

no money in the business, so, yeah, it would be amazing.

0:44:400:44:44

Phew. Golly!

0:44:440:44:46

Go home and have a good cry tonight. Yeah.

0:44:460:44:51

It's just everything coming out.

0:44:540:44:56

A week later, the 20 survivors arrive in the capital

0:45:000:45:04

for a final round of pitching.

0:45:040:45:07

There are 10 ESpark chicklets left in the competition

0:45:070:45:10

and Donnie, Vicky and Leah have all made it through.

0:45:100:45:15

Getting through to this final has been amazing for my confidence.

0:45:190:45:23

I've had some tough times recently and this would be a massive boost.

0:45:230:45:27

Not just financially, but mentally.

0:45:270:45:29

The next bit is where we turn into a real business as opposed to a start-up.

0:45:320:45:36

And we actually have a future.

0:45:360:45:39

And I really know that I can't take anything for granted today

0:45:400:45:44

cos there's not enough money to go round.

0:45:440:45:47

Good luck, good luck, good luck. You're going to be great.

0:45:470:45:51

-Thanks guys.

-You're going to be great, man.

0:45:510:45:53

I'm scared!

0:45:570:45:59

On the judging panel are two of Scotland's top business people,

0:46:070:46:10

a senior banker and officials from Scotland's two enterprise agencies.

0:46:100:46:15

OK, Leah. You're away.

0:46:170:46:19

Hi. My name's Leah and I'm the founder of Appointedd.

0:46:190:46:23

Appointedd is a ground breaking business management system for salons and spas.

0:46:230:46:28

It connects salons with customers to drive profit.

0:46:280:46:31

Now, the hair and beauty industry...

0:46:310:46:33

It's a no-nonsense start from Leah,

0:46:330:46:36

but now the clock is ticking.

0:46:360:46:39

Our addressable market is around 6,000 salons,

0:46:390:46:42

and we're confident we can reach 240 of those in year one

0:46:420:46:46

to generate turnover of £140,000.

0:46:460:46:48

This increases to £560,000 in year two

0:46:480:46:51

and a million in year three.

0:46:510:46:53

We want to utilise EDGE money to market our product and to add to our team

0:46:560:47:01

creating at least six positions over three years.

0:47:010:47:03

So, support Appointedd and support a whole industry of small businesses.

0:47:030:47:08

ALARM BEEPS

0:47:080:47:12

I really wished that would happen, so it was lucky.

0:47:120:47:15

It's a perfectly timed pitch from Leah

0:47:150:47:18

but now she'll face the questions

0:47:180:47:21

and the panel want some clarity about her figures.

0:47:210:47:24

And what kind of margin does that give you?

0:47:240:47:27

Our margins are great on it. Obviously at the beginning,

0:47:270:47:31

we're spending a lot on business development and that sort of thing.

0:47:310:47:34

But profit-wise we're talking around 77,000 in year one,

0:47:340:47:37

370,000 in year two and up to 750,000 in year three.

0:47:370:47:43

Thank you.

0:47:450:47:47

I think it went as well as it could have done.

0:47:470:47:50

I'm delighted that the pitch was on the three-minute button,

0:47:500:47:55

cos it just looked so rock'n'roll.

0:47:550:47:58

It was just like, you finish and it goes.

0:47:580:48:00

So that was the sweetest sound I've ever heard.

0:48:000:48:04

Next up is Vicky.

0:48:040:48:06

Not winning any of the prizes in New York was a major disappointment,

0:48:080:48:12

so she's hoping to do better on home soil.

0:48:120:48:15

Boomerang. One in three garments sold online comes right back.

0:48:150:48:20

So returns...incurs costs that wipe out profit margins

0:48:200:48:24

and leave product out of stock when demand is at its...its peak.

0:48:240:48:28

E-comm... Clear Returns offers a solution.

0:48:280:48:31

It's a shaky start from a normally unflappable Vicky.

0:48:310:48:35

It went really badly! That's the worst presentation that I've done.

0:48:350:48:41

The questions went fine and I hope I still made a good case,

0:48:410:48:45

but in terms of the presentation,

0:48:450:48:47

I somehow lost the ability to speak a whole sentence in the right order.

0:48:470:48:51

Which is quite bad when you're presenting.

0:48:510:48:54

I don't know how this is going to go.

0:48:540:48:56

How it will pan out.

0:48:560:48:59

Back in the den, Donnie's pitch is going well.

0:48:590:49:02

The buyer in Tesco said this is one of the biggest innovations

0:49:020:49:06

they've seen in the frozen section for 20 years.

0:49:060:49:08

We're trying to get people questioning things.

0:49:080:49:11

So, you would never think that a pizza was going to be good for you.

0:49:110:49:14

It's always seen as a junk food.

0:49:140:49:17

If I did win, it would make it a lot easier to continue.

0:49:170:49:21

Every penny's a prisoner at the moment.

0:49:210:49:24

If we can get this injection, it makes a huge difference.

0:49:240:49:28

You cannot leave start-up businesses and really high-potential people

0:49:280:49:32

to chance and just hope that they'll bubble away out there.

0:49:320:49:35

You have to give them the ecosystem.

0:49:350:49:37

You have to give them the oxygen in terms of the cash to do it.

0:49:370:49:40

And then you have to support them after it with really good mentors.

0:49:400:49:43

Cos if you get them on the right path, there's absolutely nothing to stop them.

0:49:430:49:47

One of the entrepreneurs bubbling away out there is Steve.

0:49:470:49:51

He's persuaded some staff at Glasgow's busiest clubs

0:49:540:49:57

to try out his new LugPlugs.

0:49:570:50:00

So, the idea is, it's attaching earplugs to a lanyard

0:50:000:50:04

to make them cooler, more convenient.

0:50:040:50:06

So far, we've just been talking to people

0:50:060:50:09

and people think it's a good idea.

0:50:090:50:11

But it's not until you actually take it into clubs and into bars

0:50:110:50:14

and actually talk to people that are going to be using it.

0:50:140:50:17

Just like headphones, eh?

0:50:170:50:19

You can think what they think,

0:50:190:50:22

but to actually find out what they think is what it's all about.

0:50:220:50:26

For Steve, LugPlugs are more than a product,

0:50:440:50:48

they're an essential part of modern life.

0:50:480:50:51

A lot of people out there don't understand it.

0:50:510:50:53

Kids think their ears will toughen up.

0:50:530:50:55

If your ears are ringing, that's damage.

0:50:550:50:58

And the more you expose yourself to it, they don't toughen up.

0:50:590:51:03

It takes longer for the ringing to go.

0:51:030:51:05

And, eventually, it doesn't go.

0:51:050:51:07

At the end of the night, the bar staff are happy.

0:51:090:51:12

I'm glad I've got a pair of these.

0:51:120:51:14

I could definitely tell the noise difference.

0:51:140:51:16

When you wake up in the morning, your ears won't be ringing then?

0:51:160:51:20

And Steve's made a new contact at a security firm

0:51:200:51:23

with over a thousand door stewards, all of whom need ear protection.

0:51:230:51:27

I think it should be a good product to use.

0:51:270:51:30

The EDGE Fund awards ceremony has finally arrived.

0:51:430:51:46

For Jim, it's the culmination of months of hard work

0:51:460:51:49

lobbying to provide more support for entrepreneurs.

0:51:490:51:53

I'm going to sit at the back and I'm just going to lap it all up.

0:51:530:51:57

And go, "Woo, woo, woo," for the winners!

0:51:570:52:00

For some of his ESpark chicklets, it's a night

0:52:000:52:02

that could totally shape their future

0:52:020:52:04

but there isn't enough money for everyone.

0:52:040:52:07

Well, ladies and gentlemen,

0:52:070:52:08

we have now reached the main event of the evening.

0:52:080:52:11

Our first winner is...

0:52:110:52:12

Geraldine Abrahams from TWM Productions.

0:52:150:52:17

APPLAUSE

0:52:170:52:19

With so much at stake, emotions are running high.

0:52:190:52:23

The next Scottish EDGE Fund winner

0:52:280:52:30

provides online business management software for salons and spas.

0:52:300:52:35

Scottish EDGE funding will allow them to hire

0:52:350:52:37

a full-time member of staff to support the business on technical issues.

0:52:370:52:41

Could I ask Leah Hutcheon to come

0:52:410:52:43

and receive her award of £30,000 from Scottish EDGE Fund.

0:52:430:52:48

It means I'll have someone with me all of the time.

0:52:480:52:51

It's going to make such a difference, it really is.

0:52:510:52:54

Our 14th winner of the evening offers e-commerce and multi-channel retailers

0:52:540:52:59

the chance to preserve as much of the basket value as possible, post sale.

0:52:590:53:04

Please put your hands together and say well done to Vicky Brock of Clear Returns,

0:53:040:53:08

who's awarded £30,000 from Scottish EDGE Fund.

0:53:080:53:11

It's going to go on selling, getting us out there,

0:53:130:53:16

but first and foremost it's going on people.

0:53:160:53:19

Yes!

0:53:190:53:21

As the list of winners mount, Donnie's hopes are fading.

0:53:280:53:32

The final funding award of the evening

0:53:380:53:41

goes to a business incorporated in 2010.

0:53:410:53:44

Please put your hands together for our final funding winner

0:53:440:53:47

of this evening, Donnie Maclean of Eat Balanced,

0:53:470:53:50

who wins an award of £40,000 from Scottish EDGE Fund.

0:53:500:53:54

APPLAUSE

0:53:540:53:57

As soon as Gordon said "the penultimate prize"

0:54:000:54:04

and they started talking about another business,

0:54:040:54:07

I was like, "Oh, shit."

0:54:070:54:10

We've achieved a lot in the last year or year and a half.

0:54:100:54:14

-It's a real confidence boost.

-Yeah, for you especially.

0:54:140:54:17

A morale boost, as well as a financial boost,

0:54:170:54:20

so it's exactly what we were hoping for.

0:54:200:54:22

Well done, you.

0:54:240:54:26

One of the most important aspects of ESpark

0:54:260:54:29

is that collective environment.

0:54:290:54:32

A bunch of entrepreneurs together

0:54:320:54:34

all on a kind of similar emotional roller coaster.

0:54:340:54:38

There's actually a huge amount of confidence

0:54:380:54:40

and growing up I think that you do in that space.

0:54:400:54:45

There is no way on this earth that I'd have been in that final

0:54:450:54:49

had it have not been for ESpark.

0:54:490:54:51

This last year has been, without a doubt, the best year of my life.

0:54:510:54:56

I've got married, I've really put myself into my own business.

0:54:560:55:01

I'm really excited to see what comes next, I guess.

0:55:010:55:04

But for Jim there's no time to celebrate.

0:55:060:55:09

The brand new Edinburgh hatchery is opening its doors

0:55:090:55:12

to another eclectic mix of people and ideas.

0:55:120:55:16

What's it all about?

0:55:160:55:17

It's all about the chicklets, the start-up entrepreneurs.

0:55:170:55:21

My name is Melanie and my business is Onestopshowshop.com.

0:55:230:55:26

I'm the chief executive of... I guess chief executive of Identity.

0:55:260:55:31

My company is EcoWeddingsUK.

0:55:310:55:33

My name is Owen O'Leary and my business is O'Really.

0:55:330:55:36

We buy select brand whisky and we sell it around the world.

0:55:360:55:39

I'm in manufacturing at the moment.

0:55:390:55:41

I have an idea and I have a name.

0:55:410:55:43

I'm writing a book.

0:55:430:55:45

As a solo entrepreneur, it's a kind of a lonely road.

0:55:450:55:49

Success just seems to be so far away.

0:55:490:55:51

I don't know what's in it for me.

0:55:510:55:53

I would love to own a reasonably sized studio space.

0:55:530:55:58

I want to have a couple of million users.

0:55:580:56:00

Suddenly, a million doesn't sound that big of a deal, you know.

0:56:000:56:04

Can there be more?

0:56:040:56:06

Five years from now, I want...

0:56:060:56:08

..to be...

0:56:080:56:09

..a successful entrepreneur!

0:56:090:56:11

Whatever that means.

0:56:110:56:13

My ambition is to get down, get my boots on, get in here.

0:56:140:56:18

I want to see this place fill up with families.

0:56:180:56:20

I want see kids in here growing up with something to do.

0:56:200:56:23

Let them fall in love with the sport and all the life skills

0:56:230:56:26

and everything that brings with it. That'd be a great success for me.

0:56:260:56:30

One thing I said to myself was, "I'm not going to call myself

0:56:370:56:41

"an entrepreneur until I make a sale."

0:56:410:56:43

Now, we've made a sale, so I'm kind of like, maybe I am one now.

0:56:430:56:48

To actually maybe come up with an idea and get affirmation

0:57:000:57:03

from other people that, yeah, this is a good idea,

0:57:030:57:06

let's do something about it. At least you feel you're making a contribution.

0:57:060:57:10

I think everybody needs a reason to do stuff.

0:57:100:57:12

So, yeah, interesting year.

0:57:120:57:14

Hopefully, it's going to be an interesting another couple of years.

0:57:140:57:18

And enjoy the ride as long as I can.

0:57:180:57:20

Anyone thinks, oh, entrepreneurship,

0:57:590:58:01

they're selling, all that money and they become rich.

0:58:010:58:04

No. It's hard. Big jaggy periods.

0:58:040:58:07

Troughs and peaks to get to where they are,

0:58:070:58:09

but they keep going all the time.

0:58:090:58:11

It's about creating hungry, confident entrepreneurs

0:58:110:58:14

that can go out there and make it happen.

0:58:140:58:18

That's it.

0:58:180:58:20

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