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A stone's throw from the shopping mecca of Cardiff city centre | 0:00:02 | 0:00:04 | |
lies a street with a long history of home-grown business. | 0:00:04 | 0:00:08 | |
Good morning, Coray And Co, how can I help? | 0:00:08 | 0:00:11 | |
A kilometre-long melting pot of independent retailers, | 0:00:11 | 0:00:14 | |
City Road is the country's most diverse street. | 0:00:14 | 0:00:17 | |
Almost 60% of those who live here were born outside of Wales. | 0:00:18 | 0:00:22 | |
So much diversity on City Road - | 0:00:24 | 0:00:25 | |
my Scottish accent's just adding to it, I think! | 0:00:25 | 0:00:28 | |
A place where new... | 0:00:28 | 0:00:29 | |
I hope open next month. | 0:00:29 | 0:00:31 | |
..and old collide. | 0:00:31 | 0:00:33 | |
I wouldn't like a business down here. | 0:00:33 | 0:00:35 | |
Now it's altered. | 0:00:35 | 0:00:36 | |
Where change is inevitable, | 0:00:36 | 0:00:38 | |
and fun times are always just around the corner. | 0:00:38 | 0:00:42 | |
Vibrating mascara? | 0:00:42 | 0:00:44 | |
Looks kind of spiky. | 0:00:44 | 0:00:45 | |
-SIREN WAILS GASPS: -Look at that! | 0:00:45 | 0:00:48 | |
On a street that was once the site for public executions... | 0:00:48 | 0:00:51 | |
I'm going to cry. | 0:00:51 | 0:00:53 | |
..it's not always easy to survive. | 0:00:53 | 0:00:55 | |
But the people of City Road have learned to come out fighting... | 0:00:55 | 0:00:59 | |
Let's go! Let's go! | 0:00:59 | 0:01:01 | |
..and they never stay down for long. | 0:01:01 | 0:01:03 | |
I love you, Dave! | 0:01:03 | 0:01:06 | |
This is life on City Road. | 0:01:07 | 0:01:09 | |
It's the place to be for action. | 0:01:09 | 0:01:11 | |
With 161 shops open for business, | 0:01:17 | 0:01:20 | |
City Road is an eating, styling and selling hotspot. | 0:01:20 | 0:01:25 | |
From party tricks... | 0:01:26 | 0:01:27 | |
Somebody is going to be winning a leather outfit. | 0:01:27 | 0:01:30 | |
I hope it's not my dad. | 0:01:30 | 0:01:31 | |
..to classy cuts... | 0:01:31 | 0:01:33 | |
Hairdressing is my life. | 0:01:33 | 0:01:34 | |
You cut me, and I bleed hairdressing. | 0:01:34 | 0:01:36 | |
I've always, always said that. | 0:01:36 | 0:01:37 | |
..to life-changing body art... | 0:01:37 | 0:01:40 | |
Pointing? Straight on? | 0:01:41 | 0:01:43 | |
..whatever it is you're looking for, | 0:01:43 | 0:01:45 | |
you can almost certainly find it on City Road. | 0:01:45 | 0:01:48 | |
One man who savours the great variety of life here is Chris Jones. | 0:01:51 | 0:01:55 | |
City Road, from an outsider's point of view, | 0:01:58 | 0:02:01 | |
it's probably quite rough, | 0:02:01 | 0:02:02 | |
but you don't notice that when you live there, | 0:02:02 | 0:02:04 | |
it's just where you live and that's it, you know? | 0:02:04 | 0:02:07 | |
Chris and his miniature Doberman, Baxter, | 0:02:08 | 0:02:11 | |
live in a flat that overlooks City Road. | 0:02:11 | 0:02:14 | |
Good boy. Good boy. | 0:02:15 | 0:02:17 | |
City Road, it's a bustling metropolis by itself. | 0:02:17 | 0:02:20 | |
Come on, then, let's go. | 0:02:21 | 0:02:22 | |
Chris and Baxter love the sights, the sounds... | 0:02:23 | 0:02:27 | |
There's loads of different people speaking different languages. | 0:02:27 | 0:02:31 | |
..and the smells of City Road. | 0:02:31 | 0:02:34 | |
There's loads of different restaurants. | 0:02:34 | 0:02:35 | |
You could eat food from four different continents. | 0:02:35 | 0:02:39 | |
I live next to the Mexican restaurant. | 0:02:39 | 0:02:42 | |
My bedroom always smells like good Mexican food, | 0:02:42 | 0:02:45 | |
which is nice! | 0:02:45 | 0:02:47 | |
HE CHUCKLES | 0:02:47 | 0:02:48 | |
With Baxter fed and walked, it's time for Chris to start his day job. | 0:02:50 | 0:02:54 | |
NEEDLE BUZZES | 0:02:54 | 0:02:56 | |
How's it feeling? | 0:02:56 | 0:02:57 | |
You OK? You don't feel sick or dizzy or faint? | 0:02:57 | 0:03:00 | |
-No. -Good. | 0:03:00 | 0:03:01 | |
An award-winning artist, Christ part-owns Physical Graffiti - | 0:03:03 | 0:03:07 | |
a tattoo parlour that's thriving. | 0:03:07 | 0:03:10 | |
It's the shop's ten year anniversary, this year. | 0:03:11 | 0:03:15 | |
When it started off, it was just on the ground floor, | 0:03:16 | 0:03:19 | |
and now the shop's three floors. | 0:03:19 | 0:03:21 | |
We've got six artists, a shop manager. | 0:03:21 | 0:03:24 | |
It's just gone from strength to strength. | 0:03:24 | 0:03:26 | |
In this job, Chris gets all kinds of unusual requests... | 0:03:27 | 0:03:32 | |
I'm having a snake with boobies. | 0:03:32 | 0:03:35 | |
..but he doesn't get many clients like Linda. | 0:03:35 | 0:03:38 | |
Hello. | 0:03:38 | 0:03:40 | |
Wow! | 0:03:40 | 0:03:42 | |
Linda and her husband Alan | 0:03:42 | 0:03:44 | |
have come to see Chris with a very special tattoo request. | 0:03:44 | 0:03:47 | |
What kind of nipple do you want? | 0:03:47 | 0:03:49 | |
-3-D. -3-D. | 0:03:49 | 0:03:51 | |
-Yep, please. -I mean, obviously, it's only... | 0:03:51 | 0:03:54 | |
It's an illusion. | 0:03:54 | 0:03:56 | |
I never really fancied having any tattoo done before. | 0:03:56 | 0:03:59 | |
I was diagnosed with breast cancer. | 0:03:59 | 0:04:02 | |
But it's just going to put a close... | 0:04:02 | 0:04:06 | |
to the operation and everything I've been through. | 0:04:06 | 0:04:10 | |
It's like the final part of it. | 0:04:10 | 0:04:11 | |
What Linda has been through includes a double mastectomy | 0:04:12 | 0:04:15 | |
and a breast reconstruction, | 0:04:15 | 0:04:17 | |
which has left her without natural nipples. | 0:04:17 | 0:04:19 | |
I've brought a picture just before my surgery. | 0:04:21 | 0:04:24 | |
-Ah, right. -It's all down to shading and colouring and... -Yeah, exactly. | 0:04:24 | 0:04:28 | |
That's why I haven't got any inks out yet, | 0:04:28 | 0:04:30 | |
-cos it depends on your skin tone. -I have got, like, a... | 0:04:30 | 0:04:32 | |
The times I've done it in the past, | 0:04:33 | 0:04:35 | |
I've had to make the one nipple look like the nipple that's still left, | 0:04:35 | 0:04:40 | |
which, depending on the nipple, | 0:04:40 | 0:04:42 | |
can sometimes be quite difficult to do, I think - | 0:04:42 | 0:04:45 | |
but because this was two, I had total free rein, which is cool. | 0:04:45 | 0:04:51 | |
I want the expert. | 0:04:52 | 0:04:54 | |
I mean, I'm not embarrassed about how I look now, | 0:04:54 | 0:04:59 | |
but I just think when the nipple's there, been tattooed, | 0:04:59 | 0:05:02 | |
I'll just look like any other woman in the changing room. | 0:05:02 | 0:05:05 | |
Good morning, Coray And Co, how can I help? | 0:05:06 | 0:05:09 | |
Right next door to Physical Graffiti | 0:05:09 | 0:05:11 | |
is another business that's customer-facing. | 0:05:11 | 0:05:13 | |
What are we doing today then? | 0:05:13 | 0:05:15 | |
-Well, the usual, really, Mark. -OK. | 0:05:15 | 0:05:18 | |
Although they're neighbours, | 0:05:19 | 0:05:20 | |
the tattoo salon and the hair salon are worlds apart. | 0:05:20 | 0:05:24 | |
Coffee? | 0:05:25 | 0:05:26 | |
I always describe it as a five-star, down-to-earth salon. | 0:05:26 | 0:05:30 | |
Owner Mark is proud of the quality of customer that the salon attracts. | 0:05:31 | 0:05:36 | |
OK, well, bring them in, and we'll do all that, as well. | 0:05:36 | 0:05:38 | |
There's been a lot of celebrity clients that we've come across here. | 0:05:40 | 0:05:44 | |
Most famous is Sian Lloyd, our Welsh weather girl. | 0:05:44 | 0:05:50 | |
-Hi, Sian. -Hiya! Hiya, Mark. | 0:05:50 | 0:05:52 | |
And, really, she's part of the family. | 0:05:52 | 0:05:54 | |
I've been with your well over 20 years - 25 years? | 0:05:54 | 0:05:57 | |
Sometimes, perhaps, we're not quite politically correct. | 0:05:57 | 0:06:01 | |
What about Donald Trump? | 0:06:01 | 0:06:02 | |
-What a twat, eh? -HE LAUGHS | 0:06:02 | 0:06:04 | |
God! | 0:06:04 | 0:06:05 | |
If you say you're a supporter, Mark, | 0:06:05 | 0:06:07 | |
I'm never going to speak to you ever again. | 0:06:07 | 0:06:09 | |
Oh, no, I don't, I don't, I don't. | 0:06:09 | 0:06:11 | |
Wahey! | 0:06:11 | 0:06:13 | |
She travels from London to Cardiff just to get her hair done. | 0:06:13 | 0:06:15 | |
It's a six hour round-trip, but he's the best. | 0:06:17 | 0:06:20 | |
And you just go to the best, don't you? | 0:06:20 | 0:06:22 | |
If you achieve the style that the client wants, then you've got it. | 0:06:23 | 0:06:28 | |
Eat your heart out, Adele! | 0:06:28 | 0:06:29 | |
THEY CHUCKLE | 0:06:29 | 0:06:32 | |
I've done lots in my life. | 0:06:32 | 0:06:33 | |
I've represented Great Britain's Olympic standard in Washington DC, | 0:06:33 | 0:06:38 | |
I've had conversations with Hillary Clinton, | 0:06:38 | 0:06:41 | |
I've been to the Kremlin in Russia. | 0:06:41 | 0:06:43 | |
But I'm still a hairdresser. | 0:06:43 | 0:06:45 | |
-Thank you, thanks, guys. -See you, Sian, take care. Bye. | 0:06:47 | 0:06:50 | |
Mark has owned his salon here for 20 years. | 0:06:51 | 0:06:55 | |
He even spent his childhood on City Road, | 0:06:55 | 0:06:57 | |
living above a cafe that his parents owned. | 0:06:57 | 0:07:00 | |
My friends all lived in the side streets | 0:07:00 | 0:07:02 | |
opposite my mum and dad's cafe. | 0:07:02 | 0:07:04 | |
I knew all the shopkeepers. | 0:07:04 | 0:07:06 | |
So, when I look back, they were the good old days. | 0:07:06 | 0:07:08 | |
But the City Road of Mark's youth has changed. | 0:07:11 | 0:07:14 | |
With the rise of big brand shopping in the city centre, | 0:07:14 | 0:07:17 | |
some of the street's retailers have lost out - | 0:07:17 | 0:07:20 | |
and Mark thinks this once classy road has seen better days. | 0:07:20 | 0:07:24 | |
We have a good reputation in Cardiff. | 0:07:26 | 0:07:28 | |
However, the street is getting scruffier, | 0:07:28 | 0:07:31 | |
and I think the area, at this moment in time, | 0:07:31 | 0:07:34 | |
doesn't warrant the clientele that we need. | 0:07:34 | 0:07:37 | |
Sorry, I didn't know I'd locked you out. | 0:07:40 | 0:07:42 | |
Today, Mark's parents have popped in | 0:07:43 | 0:07:45 | |
for one of their regular appointments | 0:07:45 | 0:07:48 | |
with senior stylist, Michael. | 0:07:48 | 0:07:50 | |
Don't mind me stripping in front of you, do you? | 0:07:50 | 0:07:53 | |
It was very nice down here when we had our cafe. | 0:07:53 | 0:07:55 | |
There was car salerooms, there was also butchers, clothing shops, | 0:07:55 | 0:08:00 | |
tailor shops - but it's completely changed now. | 0:08:00 | 0:08:04 | |
It's more like an eating place, isn't it? | 0:08:04 | 0:08:06 | |
-Do you go eating down here, Michael? -I do, yeah. | 0:08:06 | 0:08:08 | |
There's a restaurant on the end of our block that's quite nice. | 0:08:08 | 0:08:11 | |
Oh, I like foreign foods, don't get me wrong. | 0:08:11 | 0:08:13 | |
I really enjoy foreign food. | 0:08:13 | 0:08:15 | |
But I don't think I'd like a business down here now. | 0:08:16 | 0:08:18 | |
Now it's altered. | 0:08:18 | 0:08:19 | |
As the street has changed, | 0:08:21 | 0:08:23 | |
so too has the kind of customer walking past the salon. | 0:08:23 | 0:08:26 | |
Business has dropped so bad - at one time, | 0:08:26 | 0:08:29 | |
all these seats used to be occupied. | 0:08:29 | 0:08:31 | |
He had around about eight staff, | 0:08:31 | 0:08:33 | |
and you used to have to wait for the seat. | 0:08:33 | 0:08:36 | |
It was so full up. | 0:08:36 | 0:08:38 | |
I still love coming to work - hairdressing is my life. | 0:08:38 | 0:08:40 | |
You cut me, and I bleed hairdressing. | 0:08:40 | 0:08:42 | |
I've always, always said that. | 0:08:42 | 0:08:44 | |
However, I would just like a different outlook, | 0:08:44 | 0:08:47 | |
as opposed to City Road. | 0:08:47 | 0:08:48 | |
While business isn't exactly booming for the five-star salon, | 0:08:50 | 0:08:54 | |
across the road, the old adage that sex sells | 0:08:54 | 0:08:58 | |
is proving to be true on City Road. | 0:08:58 | 0:09:00 | |
It's not a sex shop. | 0:09:03 | 0:09:05 | |
We don't sell sex. | 0:09:05 | 0:09:06 | |
It's a sexy shop. | 0:09:06 | 0:09:08 | |
Not much of that, is there? | 0:09:09 | 0:09:11 | |
SHE WHISTLES | 0:09:11 | 0:09:12 | |
That's not going to keep you warm in winter. | 0:09:12 | 0:09:15 | |
Passion is one of the street's biggest, most successful shops. | 0:09:16 | 0:09:20 | |
The owner, Faith, makes your love life her business. | 0:09:22 | 0:09:26 | |
So, we sell lingerie, shoes, boots, | 0:09:26 | 0:09:29 | |
some toys, and things, basically, to spice up your romantic side. | 0:09:29 | 0:09:34 | |
Generally, my customers are part of a couple | 0:09:35 | 0:09:38 | |
that want to add some enhancement to their relationship. | 0:09:38 | 0:09:41 | |
I'm not sure this is my area. | 0:09:41 | 0:09:44 | |
It's really, really important | 0:09:44 | 0:09:45 | |
to ensure that you have an intimate relationship | 0:09:45 | 0:09:47 | |
with your partner, because it brings you so much closer. | 0:09:47 | 0:09:50 | |
I don't know what that is. | 0:09:50 | 0:09:52 | |
THEY LAUGH | 0:09:52 | 0:09:53 | |
Faith got the idea for her business | 0:09:54 | 0:09:56 | |
after reading the advice of professionals. | 0:09:56 | 0:09:59 | |
If you speak to any sex therapist these days, | 0:09:59 | 0:10:01 | |
they will tell you, the first thing, if you don't have orgasms, | 0:10:01 | 0:10:04 | |
is, do you own a vibrator? | 0:10:04 | 0:10:06 | |
You need one. | 0:10:06 | 0:10:07 | |
So, I found my market that way. | 0:10:07 | 0:10:10 | |
I do sometimes see myself as a bit of a therapist. | 0:10:10 | 0:10:14 | |
-VIBRATOR BUZZES -Ooh, there you go. | 0:10:14 | 0:10:16 | |
-Yeah! -It's quite noisy, actually! | 0:10:16 | 0:10:18 | |
I've heard you're meant to test it on your nose. | 0:10:18 | 0:10:20 | |
Yeah. So, if I go up this end with a remote... | 0:10:20 | 0:10:22 | |
Yeah. Oh, yeah, OK. | 0:10:22 | 0:10:24 | |
If you put it inside your coat. | 0:10:24 | 0:10:26 | |
-BUZZING STOPS -I'm zapping you! | 0:10:26 | 0:10:28 | |
-BUZZING RESUMES -Oh, yeah, OK. | 0:10:28 | 0:10:30 | |
SHE CHUCKLES | 0:10:30 | 0:10:32 | |
Loads of people ask me, "Have you used everything in this shop?" | 0:10:34 | 0:10:36 | |
Well, actually, I'm still walking, so I doubt it! | 0:10:36 | 0:10:40 | |
SHE CHUCKLES | 0:10:40 | 0:10:41 | |
City Road looks very different | 0:10:46 | 0:10:48 | |
to the wealthy Edwardian thoroughfare it once was. | 0:10:48 | 0:10:51 | |
But through all the changes, | 0:10:52 | 0:10:54 | |
one annual event has never failed to come around. | 0:10:54 | 0:10:57 | |
This is City Road's 110th Christmas. | 0:10:59 | 0:11:03 | |
And there's one man that always likes to make a show of it. | 0:11:04 | 0:11:07 | |
I'm about to wreck Santa. | 0:11:10 | 0:11:12 | |
Christmas is dark, rainy, depressing, | 0:11:14 | 0:11:18 | |
and you need light to brighten, | 0:11:18 | 0:11:20 | |
to pump energy back into us. | 0:11:20 | 0:11:22 | |
Clients come in, they look for the dancing Santa, | 0:11:23 | 0:11:26 | |
the chirpy Mickey Mouse clock house | 0:11:26 | 0:11:28 | |
with its 12 animated Christmas carols. | 0:11:28 | 0:11:30 | |
I like to think we do Christmas in a very tasteful way, | 0:11:31 | 0:11:36 | |
with the tiniest bit of tack. | 0:11:36 | 0:11:38 | |
Here we go. | 0:11:38 | 0:11:39 | |
# Up on the housetop reindeer paws | 0:11:40 | 0:11:42 | |
# Out jumps good old... # | 0:11:42 | 0:11:44 | |
Welcome to Christmas at Coray And Co! | 0:11:44 | 0:11:46 | |
HE LAUGHS | 0:11:46 | 0:11:47 | |
# Fa, la, la, la, la, la | 0:11:47 | 0:11:49 | |
MUSIC CUTS OUT | 0:11:49 | 0:11:50 | |
Ooh... | 0:11:50 | 0:11:51 | |
In December, Mark and the team | 0:11:52 | 0:11:54 | |
are usually working their fingers to the bone... | 0:11:54 | 0:11:57 | |
Christmas is a hairdresser's busiest time of the year. | 0:11:57 | 0:12:00 | |
The period is probably two weeks, | 0:12:00 | 0:12:03 | |
so you have two weeks to do everybody's hair. | 0:12:03 | 0:12:06 | |
..but so far this year, business is worryingly slow. | 0:12:06 | 0:12:10 | |
Mark puts it all down to their location. | 0:12:11 | 0:12:15 | |
We're losing passing trade by being in this area. | 0:12:15 | 0:12:17 | |
We need more parking, we need better surroundings. | 0:12:17 | 0:12:22 | |
On standby for a last-minute Christmas rush | 0:12:23 | 0:12:26 | |
is part-time stylist Richard. | 0:12:26 | 0:12:28 | |
This is one of the nicest places I've ever actually worked. | 0:12:28 | 0:12:31 | |
MARK CHUCKLES | 0:12:31 | 0:12:33 | |
You're never asked for anything beyond what's reasonable. | 0:12:33 | 0:12:37 | |
You don't mess around. | 0:12:38 | 0:12:40 | |
Not when it comes to Christmas, he doesn't. | 0:12:40 | 0:12:43 | |
-# It's the most wonderful time of the year... # | 0:12:43 | 0:12:47 | |
I'm absolutely freezing. | 0:12:47 | 0:12:49 | |
# With the kids jingle-belling and everyone... # | 0:12:50 | 0:12:53 | |
Just hoping this ladder holds up. | 0:12:53 | 0:12:55 | |
Perhaps these decorations will help pull in the punters | 0:12:55 | 0:12:59 | |
for what might be Coray's very last City Road Christmas. | 0:12:59 | 0:13:02 | |
The salon's been on the market for two years. | 0:13:04 | 0:13:07 | |
But, in fact, in this climate, | 0:13:07 | 0:13:09 | |
trying to sell is almost like a big chain around your neck. | 0:13:09 | 0:13:12 | |
This is the second Christmas that I've said, | 0:13:12 | 0:13:14 | |
"I don't want to be here next year." | 0:13:14 | 0:13:16 | |
Fingers crossed, I won't be here next year. | 0:13:16 | 0:13:19 | |
But who knows? | 0:13:19 | 0:13:20 | |
Of course, Christmas is a time for sharing the love. | 0:13:27 | 0:13:31 | |
We do pick-and-mix condoms. | 0:13:31 | 0:13:33 | |
-Shall I show you? -Yeah. -Yeah. | 0:13:33 | 0:13:34 | |
Across the road at Passion, | 0:13:34 | 0:13:37 | |
Faith is gearing up for the Christmas rush. | 0:13:37 | 0:13:39 | |
At Christmas time, I'll sell more of the expensive toys. | 0:13:41 | 0:13:44 | |
Girls also like wrapping themselves up like Christmas presents, | 0:13:44 | 0:13:48 | |
so they will come and buy a sexy outfit. | 0:13:48 | 0:13:51 | |
Take the layers off and see what's underneath! | 0:13:51 | 0:13:53 | |
SHE CHUCKLES | 0:13:53 | 0:13:54 | |
A surprise! | 0:13:54 | 0:13:56 | |
This will be Faith's 16th year of selling festive season fun. | 0:13:59 | 0:14:03 | |
I actually started up at the end of a recession. | 0:14:04 | 0:14:06 | |
Things were on the up, confidence was good. | 0:14:06 | 0:14:09 | |
There was times when I had to call in my sister or my friends, | 0:14:09 | 0:14:12 | |
or even my kids, to help me pack orders because we had so many, | 0:14:12 | 0:14:16 | |
and we couldn't cope - | 0:14:16 | 0:14:17 | |
and that was when I was working from my dining room table. | 0:14:17 | 0:14:20 | |
There have been some really tough times, though, | 0:14:20 | 0:14:23 | |
and, you know, the mood in the nation | 0:14:23 | 0:14:25 | |
definitely, definitely affects how business is. | 0:14:25 | 0:14:28 | |
So, if people feel... | 0:14:28 | 0:14:31 | |
crappy, then sales are crappy, and that's sad. | 0:14:31 | 0:14:34 | |
Cash flow is stressful, because everything that we have in here, | 0:14:34 | 0:14:38 | |
I have to buy it, and it sits there until I sell it. | 0:14:38 | 0:14:41 | |
So, it's money sat there. | 0:14:41 | 0:14:43 | |
So, there's money that isn't in my bank. | 0:14:43 | 0:14:46 | |
So, that's not the fun part of the business. | 0:14:46 | 0:14:49 | |
You know, I'm not a multi-million-pound company - | 0:14:49 | 0:14:51 | |
I'm still a small business. | 0:14:51 | 0:14:52 | |
So, I'm fortunate that I can make my own living, | 0:14:52 | 0:14:55 | |
but I'm not rich yet, so maybe I have to keep looking | 0:14:55 | 0:14:58 | |
to find the perfect product, or something, | 0:14:58 | 0:15:00 | |
to make me loads of money! | 0:15:00 | 0:15:03 | |
# There's a feeling of Christmas... # | 0:15:03 | 0:15:07 | |
Finding and stocking the product that will keep her customers smiling | 0:15:07 | 0:15:11 | |
is Faith's mission for Christmas... | 0:15:11 | 0:15:13 | |
Let's see what we've had in today from our lovely suppliers. | 0:15:15 | 0:15:19 | |
..whatever shape it might come in. | 0:15:19 | 0:15:22 | |
Ooh! | 0:15:22 | 0:15:23 | |
See, now, who wouldn't want one of those for Christmas? | 0:15:23 | 0:15:26 | |
Ooh, we have a vibrating mascara...? | 0:15:26 | 0:15:28 | |
I don't know, it looks kind of spiky. | 0:15:29 | 0:15:32 | |
Each to their own! | 0:15:32 | 0:15:34 | |
Excuse me just a second. I will be right back. | 0:15:34 | 0:15:36 | |
Over the years, Faith has carved herself a reputation | 0:15:38 | 0:15:41 | |
as City Road's sex toy therapist. | 0:15:41 | 0:15:43 | |
Right, so that's like a Rabbit. | 0:15:43 | 0:15:46 | |
It's way bigger than these. | 0:15:46 | 0:15:49 | |
It's dead kinky. | 0:15:49 | 0:15:50 | |
She's built herself a loyal client base... | 0:15:51 | 0:15:54 | |
I've got so many lovely customers. I love my customers. | 0:15:54 | 0:15:56 | |
If you need any help, just give me a shout. | 0:15:56 | 0:15:58 | |
..and tonight she wants to celebrate with them. | 0:15:58 | 0:16:02 | |
Tonight is, um... | 0:16:02 | 0:16:04 | |
our sweet 16th birthday party. | 0:16:04 | 0:16:07 | |
It's 16 years since we set the business up. | 0:16:07 | 0:16:09 | |
So, it's really great for me to have my family and friends around me, | 0:16:09 | 0:16:13 | |
to help me celebrate it. | 0:16:13 | 0:16:15 | |
So, I'll feel good tonight. | 0:16:15 | 0:16:17 | |
I've got all this, and it's brought up my kids, | 0:16:17 | 0:16:20 | |
and it's helped me pay my mortgage, and... | 0:16:20 | 0:16:24 | |
it's mine. | 0:16:24 | 0:16:26 | |
# Fa, la, la, la, la, la, la | 0:16:28 | 0:16:30 | |
# Que alegre se siente el alma! | 0:16:30 | 0:16:32 | |
# Fa, la, la, la, la... # | 0:16:32 | 0:16:33 | |
At Coray And Co, there seems to be some Christmas magic in the air. | 0:16:33 | 0:16:37 | |
# Fa, la, la, la, la, la, la... # | 0:16:37 | 0:16:39 | |
'Hi, Mark, it's Cat, | 0:16:39 | 0:16:40 | |
'calling from Moginie James estate agents.' | 0:16:40 | 0:16:42 | |
'Um, I wondered if you could give me a quick call - | 0:16:42 | 0:16:44 | |
'it is really good news.' | 0:16:44 | 0:16:45 | |
After two years of being on the market, | 0:16:47 | 0:16:49 | |
Mark has finally had a decent offer on the salon. | 0:16:49 | 0:16:53 | |
Lovely decorations, as usual! | 0:16:53 | 0:16:55 | |
MARK LAUGHS | 0:16:55 | 0:16:56 | |
When Mark's bank manager drops in for a cut and colour, | 0:16:56 | 0:16:58 | |
he can't wait to share the good news. | 0:16:58 | 0:17:01 | |
We had an offer. | 0:17:01 | 0:17:02 | |
It's a few thousand pounds away from what I want. | 0:17:02 | 0:17:05 | |
Um...but I said yes. | 0:17:05 | 0:17:07 | |
So I come upstairs, told Michael and Amy I've said yes. | 0:17:07 | 0:17:11 | |
-Mm-hmm? -And, um, they all went into panic attack. | 0:17:11 | 0:17:14 | |
-"Oh, my God, it's real! Oh, my God!" -Still having a panic. -SHE LAUGHS | 0:17:14 | 0:17:17 | |
Like many of his clients, | 0:17:17 | 0:17:18 | |
Mark's bank manager thinks that selling up and leaving City Road | 0:17:18 | 0:17:21 | |
is a smart move. | 0:17:21 | 0:17:23 | |
I think that Mark's relocation to an affluent suburb | 0:17:24 | 0:17:28 | |
would certainly help increase his new client base. | 0:17:28 | 0:17:32 | |
And his existing client base will follow him wherever he goes. | 0:17:32 | 0:17:35 | |
But we're not going to Pontypridd. | 0:17:35 | 0:17:37 | |
SHE LAUGHS | 0:17:37 | 0:17:39 | |
Of course, the ones that you want to get rid of, | 0:17:39 | 0:17:42 | |
you can just, you know, run away without telling them, is it? | 0:17:42 | 0:17:45 | |
-Yes! I will definitely run away without telling a few clients. -Yeah. | 0:17:45 | 0:17:49 | |
# I will follow him follow him wherever he may go... # | 0:17:49 | 0:17:53 | |
I don't think I'll be sad. I think I'll be happy. | 0:17:53 | 0:17:57 | |
It's a new venture. | 0:17:57 | 0:17:58 | |
It's the reinvention of the salon - which is what we need | 0:17:58 | 0:18:02 | |
to inject that little bit of excitement back into life. | 0:18:02 | 0:18:06 | |
Fingers crossed, it'll happen. | 0:18:06 | 0:18:08 | |
# ..Keep me away. # | 0:18:08 | 0:18:11 | |
While Mark is dreaming of what might be, | 0:18:12 | 0:18:14 | |
next door, at Physical Graffiti, | 0:18:14 | 0:18:16 | |
the big day has arrived for cancer patient Linda. | 0:18:16 | 0:18:20 | |
I've been excited all day! | 0:18:20 | 0:18:21 | |
SHE CHUCKLES | 0:18:21 | 0:18:23 | |
Last year, Linda had a double mastectomy | 0:18:23 | 0:18:25 | |
and breast reconstruction, | 0:18:25 | 0:18:27 | |
which left her without natural nipples. | 0:18:27 | 0:18:28 | |
I'll draw them on first, and we'll get them... | 0:18:30 | 0:18:33 | |
how you want them. | 0:18:33 | 0:18:35 | |
Linda and her husband Alan are hoping that tattoo artist Chris | 0:18:35 | 0:18:38 | |
can help them draw a line under the past | 0:18:38 | 0:18:41 | |
and give Linda back her confidence. | 0:18:41 | 0:18:43 | |
With Linda, you're not just doing a pretty picture on somebody. | 0:18:43 | 0:18:47 | |
You're giving her something that has been taken away. | 0:18:47 | 0:18:50 | |
Whereabouts? | 0:18:51 | 0:18:53 | |
I mean, do you want them kind of, you know, pointing? | 0:18:53 | 0:18:56 | |
Straight on? It's... | 0:18:56 | 0:18:58 | |
-We can... -Straight on, I think? -Straight on. -Yeah? | 0:18:58 | 0:19:01 | |
Alan's no stranger to the tattoo artist's needle, either. | 0:19:01 | 0:19:05 | |
See, that's another one I got. | 0:19:05 | 0:19:08 | |
Oh, God, classic! | 0:19:08 | 0:19:09 | |
-How much was that? -£3.50. | 0:19:09 | 0:19:11 | |
-Yeah? Ha-ha! -I think it was about 1974. | 0:19:11 | 0:19:15 | |
Um, I'll draw them on first. | 0:19:16 | 0:19:18 | |
And then we can go from there. | 0:19:18 | 0:19:20 | |
But it's more about...putting them kind of in the right place, I guess. | 0:19:20 | 0:19:25 | |
Linda isn't the first person in her family | 0:19:30 | 0:19:32 | |
that's faced a battle with cancer. | 0:19:32 | 0:19:34 | |
My, um, eldest sister, she had both breasts removed... | 0:19:35 | 0:19:41 | |
but then, unfortunately, she had secondary cancer, | 0:19:41 | 0:19:45 | |
and she died at the age of 62. | 0:19:45 | 0:19:47 | |
My other sister, she had, um, a left mastectomy, at the age of 42. | 0:19:49 | 0:19:54 | |
Because of my two sisters, I was high risk of breast cancer, | 0:19:54 | 0:19:58 | |
just waiting and wondering if it's going to happen to me. | 0:19:58 | 0:20:02 | |
So, when Linda find a lump in her breast in 2014, | 0:20:06 | 0:20:09 | |
she feared the worst. | 0:20:09 | 0:20:11 | |
It was cancer. | 0:20:12 | 0:20:13 | |
Just so hard to take, when it eventually comes along. | 0:20:15 | 0:20:18 | |
Very hard. | 0:20:20 | 0:20:22 | |
-Are you ready? -Mm-hmm. | 0:20:22 | 0:20:24 | |
Here we go. | 0:20:24 | 0:20:25 | |
In the past, Linda's been conscious of what people might think | 0:20:28 | 0:20:31 | |
of her nipple-less breasts. | 0:20:31 | 0:20:33 | |
We went to the...swimming pool this morning, | 0:20:33 | 0:20:36 | |
and, um, there's a lot of women there | 0:20:36 | 0:20:38 | |
that don't know what I've been through, | 0:20:38 | 0:20:41 | |
and I was sort of pulling my top on really quick, you know? | 0:20:41 | 0:20:44 | |
sort of hiding a little bit. | 0:20:44 | 0:20:46 | |
I do that anyway, if I'm in a changing room. | 0:20:46 | 0:20:48 | |
I'm like... | 0:20:48 | 0:20:49 | |
I've got my towel up and I'm trying to get my pants on! | 0:20:49 | 0:20:52 | |
I know, that's what men are like. | 0:20:52 | 0:20:53 | |
Yeah! | 0:20:53 | 0:20:55 | |
I wasn't nervous about actually doing it, | 0:20:55 | 0:20:58 | |
but nervous about - was she going to like it or not? | 0:20:58 | 0:21:01 | |
You know? Cos it...it obviously meant a hell of a lot to her. | 0:21:01 | 0:21:05 | |
Lovely. | 0:21:16 | 0:21:17 | |
Great. Lovely. | 0:21:17 | 0:21:19 | |
-Amazing. -Yeah. | 0:21:19 | 0:21:21 | |
They look... They look real! | 0:21:21 | 0:21:23 | |
They look great. | 0:21:23 | 0:21:25 | |
Really, really pleased. | 0:21:25 | 0:21:26 | |
It just looks natural, doesn't it? | 0:21:26 | 0:21:28 | |
-Incredible. -Thank you very much. | 0:21:28 | 0:21:30 | |
You've done a wonderful job. | 0:21:30 | 0:21:32 | |
Thank you. | 0:21:32 | 0:21:33 | |
I realise the impact that it's had. | 0:21:33 | 0:21:36 | |
-Can I have a cuddle? -Aw! | 0:21:36 | 0:21:37 | |
'She's really happy with it.' | 0:21:37 | 0:21:39 | |
Been really looking forward to it, | 0:21:39 | 0:21:40 | |
-I'm really pleased. -Thanks very much. | 0:21:40 | 0:21:42 | |
-Great job. Thank you. -Thank you very much. -Wonderful. | 0:21:42 | 0:21:44 | |
I imagine I'm going to be inundated with... | 0:21:44 | 0:21:47 | |
nipples, at some time in the future. | 0:21:47 | 0:21:49 | |
HE CHUCKLES | 0:21:49 | 0:21:51 | |
In the end... | 0:21:51 | 0:21:53 | |
I feel, er, more like myself now. | 0:21:53 | 0:21:55 | |
-Yeah. -Don't I? | 0:21:55 | 0:21:57 | |
Across the road, at Passion... | 0:22:00 | 0:22:02 | |
That's electro sex. | 0:22:02 | 0:22:04 | |
That is like a TENS machine. | 0:22:04 | 0:22:07 | |
..preparations for tonight's party are in full swing. | 0:22:07 | 0:22:10 | |
Whoa! More stuff! | 0:22:10 | 0:22:12 | |
In the kitchen, things are hotting up... | 0:22:12 | 0:22:14 | |
..but on the shop floor, Faith is way behind. | 0:22:17 | 0:22:20 | |
I'm just in the middle of trying to get this stuff ready | 0:22:20 | 0:22:23 | |
for tonight's party, and my label printer is jammed. | 0:22:23 | 0:22:26 | |
I could do without that. | 0:22:26 | 0:22:28 | |
I've got... Ooh, not too much time, either. | 0:22:28 | 0:22:31 | |
For Faith, tonight is all about keeping her customers happy | 0:22:32 | 0:22:35 | |
and coming back for more. | 0:22:35 | 0:22:37 | |
It's the hardest business ever to get word-of-mouth advertising, | 0:22:37 | 0:22:40 | |
so I don't that they'll go and tell their friends, | 0:22:40 | 0:22:42 | |
but sometimes they do. | 0:22:42 | 0:22:43 | |
It'll be all right on the night. | 0:22:43 | 0:22:46 | |
With just a few minutes to go... | 0:22:46 | 0:22:49 | |
I'm cheating now, I'm putting things without prices on out. | 0:22:49 | 0:22:52 | |
..Faith manages to get the goodies out... | 0:22:52 | 0:22:54 | |
Ooh! | 0:22:54 | 0:22:55 | |
..just before the guests arrive. | 0:22:55 | 0:22:57 | |
# Merry Christmas, darling | 0:22:59 | 0:23:04 | |
# We're apart, that's true... # | 0:23:06 | 0:23:10 | |
You two are going to be butlering through tonight for a bit, | 0:23:10 | 0:23:13 | |
and selling raffle tickets, if you can. | 0:23:13 | 0:23:16 | |
Woohoo, look at this! | 0:23:19 | 0:23:20 | |
Ladies and gents, it is 16% off, because it's a Sweet 16 party, yeah. | 0:23:26 | 0:23:31 | |
That's 1-6, not 6-0! | 0:23:31 | 0:23:33 | |
Ha-ha-ha! | 0:23:33 | 0:23:34 | |
It's going really well. | 0:23:37 | 0:23:39 | |
We've got loads of people here, customers and friends and family, | 0:23:39 | 0:23:42 | |
so it's really nice. | 0:23:42 | 0:23:43 | |
We got the buff butlers going on, which I really like. | 0:23:43 | 0:23:46 | |
And then, at nine o'clock, we'll have the raffle draw, | 0:23:46 | 0:23:49 | |
so somebody is going to be winning a leather outfit. | 0:23:49 | 0:23:51 | |
I hope it's not my dad. | 0:23:51 | 0:23:53 | |
Um, it's 5.87 for this. | 0:23:58 | 0:24:00 | |
Tills are ringing! | 0:24:00 | 0:24:02 | |
I've got no idea what a vibrating mascara is. Do you? | 0:24:03 | 0:24:07 | |
If you'd like to make your way down to the pole, | 0:24:07 | 0:24:09 | |
our fashion show is about to start. | 0:24:09 | 0:24:11 | |
DANCE MUSIC PLAYS | 0:24:12 | 0:24:14 | |
-Yes! -Whoo! | 0:24:22 | 0:24:24 | |
APPLAUSE | 0:24:24 | 0:24:25 | |
If you have raffle tickets, gather up this end. | 0:24:25 | 0:24:28 | |
And good luck! | 0:24:28 | 0:24:30 | |
G-spot dildo, glass. | 0:24:30 | 0:24:33 | |
-Woohoo! -I know everybody wants this one. | 0:24:33 | 0:24:36 | |
Right... Screaming Lipstick that's not a lipstick. | 0:24:36 | 0:24:39 | |
Sam Blake! | 0:24:41 | 0:24:43 | |
-Yes! -LAUGHTER | 0:24:43 | 0:24:46 | |
Looks like someone's had a lucky night! | 0:24:46 | 0:24:48 | |
-What a night! -We just need a handbag to put it all in, now. | 0:24:49 | 0:24:52 | |
What you need to do is put it on the tip of your nose. | 0:24:52 | 0:24:55 | |
-Put it on... -Oh, jeez... God! | 0:24:55 | 0:24:58 | |
As the party draws to a close, | 0:24:58 | 0:25:00 | |
there seem to be plenty of satisfied customers. | 0:25:00 | 0:25:03 | |
Bye, Aunt Denise. Thanks for coming. | 0:25:03 | 0:25:06 | |
-What did you win? -Massage! | 0:25:06 | 0:25:07 | |
-It's not a happy ending massage. -Aah! | 0:25:07 | 0:25:10 | |
It's Christmas Eve... | 0:25:15 | 0:25:18 | |
..and Mark and his team are getting ready | 0:25:20 | 0:25:23 | |
for their traditional Christmas fancy dress competition. | 0:25:23 | 0:25:26 | |
Good morning. | 0:25:26 | 0:25:28 | |
We came across the idea through one of my management courses, | 0:25:28 | 0:25:32 | |
that everybody dresses up Christmas Eve, | 0:25:32 | 0:25:34 | |
and every client that comes in votes for the best-dressed person. | 0:25:34 | 0:25:38 | |
The best-dressed person gets a prize. | 0:25:38 | 0:25:42 | |
Mark is the most competitive out of all of us. | 0:25:42 | 0:25:45 | |
He also seems to have abandoned all attempts to keep it classy. | 0:25:45 | 0:25:48 | |
And it's all about... | 0:25:49 | 0:25:51 | |
winning, isn't it? | 0:25:51 | 0:25:53 | |
Not the taking part, then? | 0:25:53 | 0:25:56 | |
He's the boss, so you kind of... | 0:25:56 | 0:25:58 | |
you have to hold back a little bit, you know? | 0:25:58 | 0:26:00 | |
Here we go! | 0:26:00 | 0:26:02 | |
After weeks of keeping their home-made designs a secret, | 0:26:02 | 0:26:05 | |
it's time for the big reveal. | 0:26:05 | 0:26:07 | |
LAUGHTER | 0:26:08 | 0:26:10 | |
Look at Olaf! Can I have Olaf? | 0:26:12 | 0:26:15 | |
Last but not least is Richard's festive... | 0:26:16 | 0:26:20 | |
creation. | 0:26:20 | 0:26:22 | |
I just, er, stuck anything I could find Christmas themed to my jumper, | 0:26:22 | 0:26:26 | |
-and that's basically it. -Competition's tough. | 0:26:26 | 0:26:28 | |
Yeah, I think, er... | 0:26:28 | 0:26:30 | |
-Yeah. -We might have a new contender. | 0:26:30 | 0:26:32 | |
I need to get a beard for next year. | 0:26:32 | 0:26:34 | |
THEY LAUGH | 0:26:34 | 0:26:35 | |
This year was the only time I put effort into making it look good. | 0:26:37 | 0:26:40 | |
And I was happy with it. | 0:26:40 | 0:26:41 | |
The tinsel's a bit itchy, though. | 0:26:41 | 0:26:44 | |
I suppose we just all see the good fun in it. | 0:26:44 | 0:26:47 | |
It's Christmas Eve, it's a bit of fun. | 0:26:47 | 0:26:49 | |
It's just good to dress up, take part. | 0:26:49 | 0:26:51 | |
PHONE RINGS | 0:26:51 | 0:26:52 | |
Good morning, Coray And Co, how can I help? | 0:26:52 | 0:26:54 | |
Even on Christmas Eve, it's business as usual... | 0:26:56 | 0:26:58 | |
..and the votes are rolling in. | 0:27:00 | 0:27:03 | |
-Thank you. -No worries. | 0:27:05 | 0:27:07 | |
A few cut and blow dries later, after shutting up shop... | 0:27:10 | 0:27:14 | |
So...here we go. | 0:27:14 | 0:27:15 | |
..it's time to count them in. | 0:27:15 | 0:27:18 | |
And the first one is... | 0:27:18 | 0:27:20 | |
..Mark. And the next one is Richard. | 0:27:22 | 0:27:25 | |
HE LAUGHS | 0:27:26 | 0:27:29 | |
One, two, three, four, five for Amy. | 0:27:29 | 0:27:32 | |
It's a two-horse race. | 0:27:32 | 0:27:34 | |
One, two, three... | 0:27:35 | 0:27:37 | |
Me and Mark were neck and neck until I took the final vote. | 0:27:37 | 0:27:40 | |
Sorry, Michael. | 0:27:40 | 0:27:42 | |
Yeah, I was quite shocked Amy won. | 0:27:42 | 0:27:45 | |
I thought, er... I thought it was an average effort, | 0:27:45 | 0:27:47 | |
and, considering she didn't make it - her boyfriend made most of it. | 0:27:47 | 0:27:50 | |
Michael, remember the Christmas spirit! | 0:27:50 | 0:27:52 | |
And, as winner, we have a little gift. | 0:27:52 | 0:27:55 | |
Aw, cool! | 0:27:55 | 0:27:56 | |
Mascara! | 0:27:57 | 0:27:59 | |
I'm still convinced it's a fix. | 0:28:00 | 0:28:02 | |
-LAUGHTER -Yeah! -Well done. | 0:28:02 | 0:28:05 | |
I'm over it, it's fine. | 0:28:05 | 0:28:07 | |
Christmas 2016 isn't that far away. | 0:28:07 | 0:28:10 | |
And welcome to the Coray And Co LAST City Road Christmas party. | 0:28:10 | 0:28:15 | |
THEY LAUGH | 0:28:15 | 0:28:16 | |
-Cheers, everybody! -ALL: -Cheers! | 0:28:19 | 0:28:21 | |
From affluent Edwardian suburb... | 0:28:21 | 0:28:24 | |
to modern urban high street, | 0:28:24 | 0:28:26 | |
in its 110-year history, City Road has been many things - | 0:28:26 | 0:28:31 | |
and, whilst the path ends here for some... | 0:28:31 | 0:28:33 | |
-It looks quite classy, doesn't it? -It is, very. | 0:28:34 | 0:28:36 | |
..for those who roll with the changes, | 0:28:36 | 0:28:38 | |
there is still money to be made... | 0:28:38 | 0:28:40 | |
Tills are ringing! | 0:28:40 | 0:28:41 | |
..fun to be had... | 0:28:41 | 0:28:42 | |
SHE LAUGHS | 0:28:42 | 0:28:44 | |
..and a good fight to be fought... | 0:28:44 | 0:28:46 | |
I can't feel it! | 0:28:46 | 0:28:47 | |
..here on City Road. | 0:28:47 | 0:28:50 | |
# All I want for Christmas is you, baby! | 0:28:50 | 0:28:56 | |
# All I want for Christmas is you... # | 0:28:56 | 0:29:00 |