Browse content similar to Peter Jones: How We Made Our Millions. Check below for episodes and series from the same categories and more!
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It's the question that everyone wants an answer to. | 0:00:08 | 0:00:11 | |
What is the secret to extraordinary success? | 0:00:12 | 0:00:15 | |
Is it grit? | 0:00:17 | 0:00:18 | |
Is it determination? | 0:00:19 | 0:00:21 | |
Luck? | 0:00:22 | 0:00:24 | |
Or is it who you know? | 0:00:24 | 0:00:26 | |
I've been in business now for some 30 years and I can tell you, | 0:00:28 | 0:00:31 | |
all successful entrepreneurs share a few unique qualities. | 0:00:31 | 0:00:35 | |
Certain traits that give them the upper hand. | 0:00:37 | 0:00:41 | |
But what are they and can they be learnt? | 0:00:41 | 0:00:45 | |
'I'm on a mission to find out what drives Britain's best entrepreneurs.' | 0:00:46 | 0:00:50 | |
-This is it? -Yeah, this is it. | 0:00:50 | 0:00:52 | |
I don't like something not being as good as it can be. | 0:00:52 | 0:00:54 | |
-Would you die for your brand? -I almost did. | 0:00:54 | 0:00:57 | |
'And uncover the human side that determines their success or failure.' | 0:00:57 | 0:01:01 | |
You're driven by self-doubt. | 0:01:01 | 0:01:04 | |
Maybe it was all that bullying and heartache. | 0:01:04 | 0:01:07 | |
I want them to reveal their individual recipes for success. | 0:01:07 | 0:01:11 | |
You definitely are a hippy with a calculator! | 0:01:11 | 0:01:14 | |
You are quite...manipulative. | 0:01:14 | 0:01:16 | |
'..So I can discover just how they made their millions.' | 0:01:16 | 0:01:20 | |
If these guys ever sold this business to me, you guys wouldn't know what hit you. | 0:01:20 | 0:01:24 | |
Mess with me, I'll turn you to stone. | 0:01:24 | 0:01:26 | |
-Would you take a £100 million cheque for your share now? -Hm. | 0:01:26 | 0:01:30 | |
Success in business isn't a fine science. | 0:01:38 | 0:01:40 | |
I've turned tiny start-ups into multi-million-pound companies. | 0:01:42 | 0:01:46 | |
Not all of my ventures have succeeded. Business is tough. | 0:01:46 | 0:01:50 | |
But I've always believed there are certain factors | 0:01:52 | 0:01:55 | |
that can give us all a fighting chance. | 0:01:55 | 0:01:58 | |
I'm on a journey to get inside the minds of two of the country's top business people, | 0:02:01 | 0:02:06 | |
and I'm hoping to discover the ways in which | 0:02:06 | 0:02:09 | |
the most unlikely characters become multi-millionaires. | 0:02:09 | 0:02:12 | |
I'll be spending time with Richard Reed - founder of a smoothie company | 0:02:15 | 0:02:18 | |
with a £165 million turnover. | 0:02:18 | 0:02:19 | |
And Michelle Mone, | 0:02:21 | 0:02:23 | |
the self-made inspiration behind a multi-million-pound lingerie business | 0:02:23 | 0:02:27 | |
and who according to the Rich List is worth £50 million. | 0:02:27 | 0:02:30 | |
Have they both followed the same blueprint to success? | 0:02:30 | 0:02:34 | |
Or is it their difference that matters most? | 0:02:34 | 0:02:38 | |
My journey begins at Fruit Towers in West London - | 0:02:39 | 0:02:42 | |
the home of the most successful smoothie company in the UK, | 0:02:42 | 0:02:45 | |
and its co-founder, Richard Reed. | 0:02:45 | 0:02:48 | |
-Look, the tie's off today! No tie! -How are you? -How's it going? | 0:02:48 | 0:02:54 | |
Have you seen the difference to the way that you travel? | 0:02:54 | 0:02:57 | |
-We're grass-covered vans and you're this thing! -I want to be in the grass-covered vans. | 0:02:57 | 0:03:01 | |
It's good fun, actually, it dances. It's got hydraulics, so it bounces around. | 0:03:01 | 0:03:05 | |
You can blare out music from the speakers. We take it to festivals and go out sampling with it. | 0:03:05 | 0:03:10 | |
A lot of my people have met their partners through it, as well. | 0:03:10 | 0:03:14 | |
Richard is leading a new wave of entrepreneur who have embraced | 0:03:16 | 0:03:19 | |
a business style pioneered in the US by companies like Google. | 0:03:19 | 0:03:23 | |
He believes that if his employees feel at home, | 0:03:24 | 0:03:26 | |
they'll be extra productive. | 0:03:26 | 0:03:29 | |
Despite opting for an open collar, I still felt overdressed. | 0:03:29 | 0:03:33 | |
It almost doesn't look like a working environment. | 0:03:34 | 0:03:37 | |
It looks like a London play centre. | 0:03:37 | 0:03:41 | |
It kind of is. | 0:03:41 | 0:03:42 | |
The most important thing is first of all, have a smoothie. | 0:03:48 | 0:03:51 | |
This is the chill out area. | 0:03:52 | 0:03:55 | |
It's basically a big communal area | 0:03:56 | 0:03:58 | |
for people to come in for informal at meetings. | 0:03:58 | 0:04:01 | |
What's that? | 0:04:01 | 0:04:02 | |
We call this the smoothie wheel of fortune. | 0:04:02 | 0:04:05 | |
Sometimes, if we can't make a decision, | 0:04:05 | 0:04:07 | |
we'll put the different options on and spin it, | 0:04:07 | 0:04:09 | |
let the wheel of fortune decide. | 0:04:09 | 0:04:11 | |
You put your ideas on here? | 0:04:11 | 0:04:12 | |
Whichever one it turns to, is the one you choose? | 0:04:12 | 0:04:14 | |
That's what you go for. | 0:04:14 | 0:04:16 | |
You make business decisions on a wheel of fortune? | 0:04:18 | 0:04:20 | |
Not for like big decisions | 0:04:20 | 0:04:22 | |
but when you've got a few different options and a bit of fun. | 0:04:22 | 0:04:25 | |
It's got a home feel, this is your kitchen. | 0:04:25 | 0:04:28 | |
You've got people in a sitting room. | 0:04:30 | 0:04:32 | |
You let people wear whatever they want to wear. | 0:04:33 | 0:04:35 | |
That's the point. | 0:04:35 | 0:04:37 | |
If you want to wear a suit, you're welcome to wear a suit. | 0:04:37 | 0:04:41 | |
You'd look a bit like me now, wouldn't you? | 0:04:41 | 0:04:43 | |
I feel as if I've come into a business environment | 0:04:43 | 0:04:46 | |
for the first time and I feel completely out of place. | 0:04:46 | 0:04:48 | |
I have to say... | 0:04:48 | 0:04:49 | |
I'd come in tomorrow with trunks on. | 0:04:49 | 0:04:52 | |
We'd never judge someone on what they wore, it's not that vibe. | 0:04:52 | 0:04:55 | |
You've got to wear what you're comfortable with so you do your best work. | 0:04:55 | 0:04:59 | |
I've seen one person sat at his desk in his dressing-gown. | 0:04:59 | 0:05:02 | |
That was pushing the limits of what you can wear in the office. | 0:05:02 | 0:05:05 | |
A dressing-gown? | 0:05:05 | 0:05:06 | |
His dressing-gown, he said he was cold. | 0:05:06 | 0:05:08 | |
After reading geography at Cambridge, | 0:05:12 | 0:05:14 | |
Richard set up the fruit juice company | 0:05:14 | 0:05:16 | |
in 1999 with fellow graduates, John Wright and Adam Balham. | 0:05:16 | 0:05:20 | |
We have a house phrase which is if you're 70% sure, | 0:05:23 | 0:05:25 | |
then go for it. | 0:05:25 | 0:05:26 | |
Don't wait around trying to be 100% confident it's the right decision. | 0:05:26 | 0:05:30 | |
I've had the very rare privilege to have spent the last 12 years | 0:05:33 | 0:05:38 | |
doing something that I've found to be incredibly exciting | 0:05:38 | 0:05:42 | |
and interesting and mind expanding and life enhancing | 0:05:42 | 0:05:45 | |
and doing it with my two closest friends. | 0:05:45 | 0:05:47 | |
Who wants to go and make some smoothies? | 0:05:47 | 0:05:50 | |
Yeah! | 0:05:50 | 0:05:51 | |
Today, Richard sells over 2 million bottles of smoothies a week | 0:05:51 | 0:05:55 | |
but they're expanding their range, moving into ready meals | 0:05:55 | 0:05:59 | |
and taking on the orange juice market. | 0:05:59 | 0:06:01 | |
It's about being natural. | 0:06:01 | 0:06:03 | |
Natural ingredients, making natural food, | 0:06:03 | 0:06:06 | |
but also the idea of being natural, talking naturally, acting naturally. | 0:06:06 | 0:06:11 | |
People can come in that work at Innocent, | 0:06:11 | 0:06:14 | |
be their natural selves at work. | 0:06:14 | 0:06:16 | |
Kimberley is joining us as our new purchase specialist. | 0:06:16 | 0:06:20 | |
She can make the sound of a dolphin. | 0:06:20 | 0:06:23 | |
We won't hide behind some weird corporate facade. | 0:06:23 | 0:06:26 | |
We'll just be who we are. | 0:06:26 | 0:06:28 | |
It's always good to be exactly who you are, | 0:06:31 | 0:06:34 | |
as long as you realise that running a business is about making money. | 0:06:34 | 0:06:38 | |
I wanted to find out if Richard had the money making gene. | 0:06:42 | 0:06:46 | |
When did you actually feel or think to yourself, you know what, | 0:06:46 | 0:06:50 | |
I'm an entrepreneur? | 0:06:50 | 0:06:53 | |
I was 16 and I was working in a dog biscuit factory in Huddersfield. | 0:06:53 | 0:06:58 | |
My job paid £2 an hour. | 0:06:58 | 0:06:59 | |
The task I was assigned, I had to get down on my hands and knees | 0:06:59 | 0:07:02 | |
and pick the dog biscuits off the factory floor that had fallen off. | 0:07:02 | 0:07:07 | |
I went to the foreman and said, "do you have a brush I could borrow? | 0:07:07 | 0:07:10 | |
"I could do this job better." | 0:07:10 | 0:07:13 | |
He looked at me dead in the eyes and said, "son, you are the brush." | 0:07:13 | 0:07:17 | |
That was the split second I decided there's got to be a better way. | 0:07:17 | 0:07:21 | |
I left the dog biscuit factory that afternoon, | 0:07:21 | 0:07:24 | |
went home, set up a business called Two Men Went to Mow, | 0:07:24 | 0:07:26 | |
which was mowing lawns in the village. | 0:07:26 | 0:07:29 | |
Before I knew it, I'm billing myself out at £2.50 an hour | 0:07:29 | 0:07:32 | |
and getting so much work that I could give jobs to my mates. | 0:07:32 | 0:07:35 | |
I'd bill them out of £2.50 an hour, pay them £2.25 an hour | 0:07:35 | 0:07:38 | |
so made a bit extra there. | 0:07:38 | 0:07:39 | |
If you don't like a situation, then change it, rather than complaining. | 0:07:39 | 0:07:43 | |
Having the confidence to change what you don't like is an entrepreneurial trait I recognise. | 0:07:43 | 0:07:48 | |
But was this Cambridge graduate helped by having a privileged upbringing? | 0:07:48 | 0:07:53 | |
I'm from Huddersfield in the North of England. | 0:07:53 | 0:07:55 | |
My dad started as a bus conductor and worked his way up to manage the local bus company. | 0:07:55 | 0:08:02 | |
My mum was a nurse. | 0:08:02 | 0:08:04 | |
My mum and dad decided they wanted me to have private education. | 0:08:04 | 0:08:08 | |
That was funded by my mum going out and working nights. She worked two nights a week. | 0:08:08 | 0:08:13 | |
-My parents made massive sacrifices for us. -What was school like? | 0:08:13 | 0:08:17 | |
The first year, I came 44th out of 45 in my class in the exams. | 0:08:17 | 0:08:23 | |
So one from the bottom. | 0:08:23 | 0:08:26 | |
Something clicked with me and I worked harder and came 17th. | 0:08:26 | 0:08:29 | |
I remember going home really pleased with myself. I came 17th. | 0:08:29 | 0:08:33 | |
My mum just said, "I think you can do better than that." | 0:08:33 | 0:08:37 | |
I remember thinking, "Wow." | 0:08:37 | 0:08:39 | |
So that one defining moment, that was the self-belief injection your mum gave you? | 0:08:39 | 0:08:45 | |
I think it made me recalibrate, yes. | 0:08:45 | 0:08:48 | |
I thought, "Oh. I did pretty good but actually..." | 0:08:48 | 0:08:51 | |
-Do better. -"You can do better." -And you did. -Yes. | 0:08:51 | 0:08:56 | |
-And almost the rest is history. -Yes. | 0:08:56 | 0:08:59 | |
To truly uncover why Richard has become so successful, | 0:09:03 | 0:09:06 | |
I needed the answers to some uncomfortable business questions. | 0:09:06 | 0:09:10 | |
But that would have to wait. | 0:09:11 | 0:09:15 | |
First I've got an appointment with an entrepreneur who is poles apart from Richard Reed. | 0:09:15 | 0:09:21 | |
The next stop on my journey is East Kilbride, where I'm meeting Michelle Mone, | 0:09:23 | 0:09:27 | |
the tycoon behind one of the country's leading lingerie labels. | 0:09:27 | 0:09:30 | |
I wonder what her corporate headquarters might reveal | 0:09:32 | 0:09:35 | |
about her particular approach to business. | 0:09:35 | 0:09:37 | |
-Hello. -How are you? -Fine. How are you? -Very good. -Nice to see you. | 0:09:38 | 0:09:44 | |
-Thank you very much. -This is our Scottish headquarters. | 0:09:44 | 0:09:47 | |
We've got Hong Kong and China as well. | 0:09:47 | 0:09:49 | |
I wanted it shaped like a breast. You're now in the breast of the building. | 0:09:49 | 0:09:54 | |
-When we go upstairs, you'll see it more. -You're not winding me up? | 0:09:54 | 0:09:58 | |
Honestly, it's real, yes. | 0:09:58 | 0:10:00 | |
It's shaped like a double D, so there you go. | 0:10:00 | 0:10:03 | |
-So this is the breast? -Yes. -This looks far too staged for me. | 0:10:11 | 0:10:17 | |
You can't be all tidy workers. | 0:10:17 | 0:10:20 | |
This is how we run things. | 0:10:20 | 0:10:22 | |
Any cupboards that you want to look in, they will all be organised. | 0:10:22 | 0:10:26 | |
-Even the cupboards? -Yes. They've all got to be organised. | 0:10:26 | 0:10:31 | |
I use cupboards in my office to hide things. | 0:10:31 | 0:10:33 | |
Is it really like this for real? | 0:10:33 | 0:10:36 | |
It all felt too good to be true. | 0:10:38 | 0:10:40 | |
Was this an act just for me? | 0:10:40 | 0:10:42 | |
In here is our meeting room. Graphics as well. | 0:10:42 | 0:10:46 | |
As Michelle showed me around I knew there was one particular member of staff who could help me learn more. | 0:10:46 | 0:10:51 | |
The one employee who knows everything about their boss, the PA. | 0:10:51 | 0:10:57 | |
Shall we go and meet Laura? Laura, come and meet Peter. | 0:10:58 | 0:11:03 | |
-What's it like working for Michelle? -It's very different from anywhere I've worked before. | 0:11:03 | 0:11:07 | |
It's stressful at times but all in all good. | 0:11:07 | 0:11:11 | |
What's the hardest thing working for a busy, successful entrepreneur? | 0:11:11 | 0:11:17 | |
Michelle is a perfectionist. You can plan one thing | 0:11:17 | 0:11:20 | |
and within 10 minutes she wants it completely different. | 0:11:20 | 0:11:24 | |
-She changes her mind a lot? -Oh, yeah. -All the time? | 0:11:24 | 0:11:28 | |
I'm not scared of change. It annoys people around you | 0:11:28 | 0:11:31 | |
because they've been working on it for so long but... | 0:11:31 | 0:11:34 | |
I know everything about her. You have to be one step ahead of her. | 0:11:34 | 0:11:37 | |
What scares you about Michelle as a boss? | 0:11:37 | 0:11:40 | |
I can tell when Michelle is in not the best of moods. I call it the Care Bear stare | 0:11:41 | 0:11:46 | |
because she looks at you in a certain way. | 0:11:46 | 0:11:48 | |
She can look and you're like, "Oh, no." | 0:11:48 | 0:11:51 | |
Do you think you're paid enough? | 0:11:51 | 0:11:53 | |
Yes. I'm looked after. | 0:11:53 | 0:11:56 | |
Can you not see that Audi sports car out there? | 0:11:56 | 0:11:59 | |
-That's not hers? -That's Laura's. -Is it really? -Yes. -OK. | 0:11:59 | 0:12:04 | |
You've got to look after your team because they look after you. | 0:12:04 | 0:12:09 | |
Michelle's gel-filled bra became an overnight success in the year 2000 | 0:12:10 | 0:12:15 | |
after Julia Roberts wore one in the film Erin Brockovitch. | 0:12:15 | 0:12:19 | |
You know, I'm just an East End girl from the East End of Glasgow and I always had a dream. | 0:12:20 | 0:12:25 | |
Ultimo is now one of the biggest lingerie brands in the country. | 0:12:25 | 0:12:30 | |
After leaving school without qualifications, | 0:12:30 | 0:12:33 | |
she has risen to take on the biggest lingerie brands in the world. | 0:12:33 | 0:12:37 | |
What we're doing here is capturing the market for people who want an everyday bra. | 0:12:37 | 0:12:43 | |
Michelle is a mum of three, juggling family life and business commitments from day one. | 0:12:44 | 0:12:49 | |
I do believe that we will become the Victoria's Secret of the UK. | 0:12:49 | 0:12:54 | |
Michelle knows how to manipulate the press. | 0:12:54 | 0:12:57 | |
She does everything she can to keep her brand and her celebrity persona in the public eye. | 0:12:58 | 0:13:03 | |
I am very demanding. I'm a perfectionist. | 0:13:04 | 0:13:07 | |
Let me tuck at your label in. | 0:13:07 | 0:13:09 | |
No, sorry. It's just not Ultimo. | 0:13:10 | 0:13:15 | |
I'm impatient and I always want the best. | 0:13:17 | 0:13:20 | |
I think I'm a nightmare. | 0:13:20 | 0:13:22 | |
You expect quite a lot, I think. | 0:13:27 | 0:13:30 | |
I think that's why we are where we are, | 0:13:30 | 0:13:33 | |
in this very, very competitive market. | 0:13:33 | 0:13:36 | |
-Who was the last person to get sacked? -Um... | 0:13:36 | 0:13:40 | |
-When was it? This morning? -It was a couple of weeks ago. | 0:13:40 | 0:13:43 | |
I wouldn't say sacked. We just had an agreement. | 0:13:43 | 0:13:46 | |
OK. I'm going to find out a bit more about this lady. | 0:13:48 | 0:13:51 | |
THEY LAUGH | 0:13:51 | 0:13:53 | |
Michelle comes across as a demanding leader. | 0:13:53 | 0:13:56 | |
At Fruit Towers, the business environment that Richard and his co-founders have encouraged | 0:14:00 | 0:14:05 | |
couldn't be more different. | 0:14:05 | 0:14:07 | |
-Where's your office? -I don't have an office. We're completely open plan. | 0:14:10 | 0:14:14 | |
No-one has offices. I sit there. | 0:14:14 | 0:14:16 | |
This is your area here? | 0:14:17 | 0:14:19 | |
Yes, I sit at this desk here. | 0:14:19 | 0:14:22 | |
-If I'm sitting here... -I can sit in the little chair. -Come and take a seat and talk to me. | 0:14:22 | 0:14:27 | |
We have this as well, so you can pull out everyone's filing cabinet to sit on. | 0:14:27 | 0:14:33 | |
We just want to keep it as easy as possible for people to speak to each other, | 0:14:33 | 0:14:38 | |
rather than relying on e-mail and phone calls. | 0:14:38 | 0:14:41 | |
We're big fans of as much face-to-face as possible. | 0:14:41 | 0:14:43 | |
I don't know if I can take you seriously, swinging in that chair. | 0:14:43 | 0:14:47 | |
It's a bit, sort of, strange, isn't it? | 0:14:47 | 0:14:52 | |
-Well, I don't... -Do people honestly sit there and swing? | 0:14:53 | 0:14:57 | |
-Do they sit there and swing and talk to you? -Um, yes. -Do they? | 0:14:57 | 0:15:02 | |
I guess I would not judge people on the seat that they sit on. | 0:15:03 | 0:15:07 | |
-No, I just find it distracting. -Right. | 0:15:07 | 0:15:10 | |
I totally want to be accessible | 0:15:10 | 0:15:13 | |
and if people have something they want to ask quickly, we're not putting walls up between each other. | 0:15:13 | 0:15:19 | |
I couldn't stop thinking about dressing down someone for not performing | 0:15:20 | 0:15:24 | |
while they swing in a basket like Little Miss Muffet, | 0:15:24 | 0:15:27 | |
but I was trying to keep an open mind about the way Richard runs the organisation. | 0:15:27 | 0:15:31 | |
-Good afternoon, creative team. -Hello. -Hi, I'm Peter. | 0:15:31 | 0:15:35 | |
If you can call it organised. | 0:15:35 | 0:15:37 | |
So what's it like working here? | 0:15:37 | 0:15:40 | |
Do you not find it odd working on Astroturf? | 0:15:40 | 0:15:42 | |
-You get pretty used to it. -Wouldn't you tidy up a bit? | 0:15:42 | 0:15:47 | |
This corner especially can't be tidied. | 0:15:47 | 0:15:50 | |
-Really? -Yeah, I don't think so. We're working. | 0:15:50 | 0:15:52 | |
-It's a good working environment, chaos and mess? -Yes, controlled chaos. | 0:15:52 | 0:15:57 | |
If these guys ever sold this business to me | 0:15:57 | 0:16:00 | |
you guys wouldn't know what hit you. | 0:16:00 | 0:16:02 | |
-I think Peter finds it a bit too untidy. -Really? | 0:16:03 | 0:16:06 | |
I find it a bit edgy, which doesn't surprise me. | 0:16:06 | 0:16:09 | |
I'm seeing guys that dress very differently, with respect. | 0:16:09 | 0:16:14 | |
'I would never let my staff turn up to work like this but something's working. | 0:16:14 | 0:16:18 | |
'Richard's grown from nothing to a 75% share of the smoothie market.' | 0:16:18 | 0:16:23 | |
People work harder here than they will do in 99% of businesses. | 0:16:23 | 0:16:27 | |
People put in a huge amount of energy, personal commitment, | 0:16:27 | 0:16:31 | |
take it very seriously. | 0:16:31 | 0:16:33 | |
Just because we're wearing T-shirts doesn't mean we're not working really hard. | 0:16:33 | 0:16:37 | |
Is he a really hard taskmaster? | 0:16:37 | 0:16:39 | |
On the plus side he's incredibly inspirational and honest. | 0:16:39 | 0:16:43 | |
He'll tell you when something is rubbish really quickly, which helps. | 0:16:43 | 0:16:47 | |
He gets really excited sometimes and a bit carried away | 0:16:47 | 0:16:52 | |
and might change his mind about stuff. | 0:16:52 | 0:16:55 | |
He's always thinking lots of things in his head and he walks out of meetings. | 0:16:55 | 0:17:00 | |
I didn't know it was true but they told me he had a reputation | 0:17:00 | 0:17:04 | |
of saying, "That's it." And then he goes out. | 0:17:04 | 0:17:06 | |
-I didn't know that. -Brilliant. -You're enjoying this, aren't you? | 0:17:06 | 0:17:11 | |
Can I just say, I'm so going to come to your office with a camera | 0:17:11 | 0:17:15 | |
-and ask your guys what they think about you. -This is great. | 0:17:15 | 0:17:18 | |
Beneath what seems like chaos, I was starting to see | 0:17:21 | 0:17:24 | |
how Richard inspires his staff to work hard for him. | 0:17:24 | 0:17:27 | |
Up in Glasgow, I had an inkling that Michelle Mone takes a much more traditional and orderly approach. | 0:17:29 | 0:17:34 | |
-OK, so this is my room. -Wow, it's like a hotel room. | 0:17:34 | 0:17:41 | |
I have never seen Post-It notes so evenly spread and perfectly placed. | 0:17:43 | 0:17:49 | |
Yep, massive OCD. I've had it for years, since I was a child. | 0:17:49 | 0:17:54 | |
That's exactly how I run my life. I get four hours sleep a night. | 0:17:54 | 0:17:58 | |
-Like Maggie Thatcher, then. -That's what people say. | 0:17:58 | 0:18:02 | |
-Are you the Iron Lady of bra and knickers? -Maybe. | 0:18:02 | 0:18:05 | |
My husband says, "Get that bloody BlackBerry out of this bedroom." | 0:18:05 | 0:18:09 | |
Your husband is your partner in the business. He's been there from the start and has seen it grow. | 0:18:09 | 0:18:14 | |
He doesn't like the limelight at all. People think it's all me | 0:18:14 | 0:18:18 | |
but he's the managing director and very talented at what he does. | 0:18:18 | 0:18:22 | |
-So he's very much involved in the business. -Very much so. | 0:18:22 | 0:18:24 | |
But while her husband keeps a low profile, | 0:18:24 | 0:18:27 | |
this tactical publicist is out there mixing it with the rich and famous. | 0:18:27 | 0:18:31 | |
But it's not just for fun. | 0:18:31 | 0:18:33 | |
Partnering with good-looking celebrities is all part of her PR strategy. | 0:18:33 | 0:18:38 | |
So these are all of your girls? Or a selection of? | 0:18:39 | 0:18:43 | |
-A selection of, not all of them. -I recognise Rachel Hunter. | 0:18:43 | 0:18:48 | |
Rachel Hunter, Penny Lancaster, Helena Christensen, Sarah Harding, | 0:18:48 | 0:18:52 | |
Mel B, the list goes on and on. | 0:18:52 | 0:18:55 | |
Wow. | 0:18:55 | 0:18:56 | |
In 2003, Michelle hit the publicity jackpot | 0:18:58 | 0:19:01 | |
when she dropped Rod Stewart's girlfriend Penny Lancaster | 0:19:01 | 0:19:05 | |
and replaced her with Rachel Hunter, his ex-wife. | 0:19:05 | 0:19:08 | |
Was it a tactical move to get Penny on board? | 0:19:10 | 0:19:15 | |
Well, I worked with Penny for two years and yes, | 0:19:15 | 0:19:18 | |
we became close and everything else, but things went... | 0:19:18 | 0:19:21 | |
Just things changed. | 0:19:22 | 0:19:24 | |
It went on for months and months but it really did affect me personally. | 0:19:26 | 0:19:32 | |
How much of that was a turning point for your business in a positive way? | 0:19:32 | 0:19:37 | |
Massive because it was worldwide press for the brand. | 0:19:37 | 0:19:40 | |
It's the Richard Branson school of PR. | 0:19:42 | 0:19:44 | |
Create a multi-million-pound business | 0:19:44 | 0:19:47 | |
and use the popular press as free advertising for it. | 0:19:47 | 0:19:50 | |
What? | 0:19:51 | 0:19:52 | |
-Is that wallpaper? -Yes, it's wallpaper. | 0:19:53 | 0:19:56 | |
I thought it would be a nice idea to turn one wall into wallpaper. | 0:19:56 | 0:20:01 | |
-Michelle Mone. -That's it, for my OBE. | 0:20:01 | 0:20:04 | |
Any more? Michelle Mone. | 0:20:06 | 0:20:09 | |
-With Mel. -Oh, with Mel B. | 0:20:09 | 0:20:11 | |
-That's New York Fashion Week. -The Mail... | 0:20:11 | 0:20:13 | |
-Michelle. -Yes. -What's that one? -Prentice. -Hello Magazine. | 0:20:13 | 0:20:17 | |
Slimmed down Michelle. | 0:20:17 | 0:20:19 | |
Yes. Oh, my goodness! | 0:20:19 | 0:20:21 | |
The Michelle wall. | 0:20:21 | 0:20:23 | |
-There's a storyboard here. -Yes. | 0:20:23 | 0:20:26 | |
-This one wall tells a story about you. -Mmm-hmm. | 0:20:26 | 0:20:29 | |
I mean, when I was really overweight, you know, I put on... | 0:20:29 | 0:20:34 | |
6.5 stone when I went through all the hard times, building the company. | 0:20:34 | 0:20:39 | |
I put my house up to the bank three times as security, | 0:20:39 | 0:20:42 | |
and I piled on the weight. | 0:20:42 | 0:20:44 | |
And now, there's a picture up there of when I finally lost six stone. | 0:20:44 | 0:20:50 | |
Would you die for your brand? | 0:20:51 | 0:20:53 | |
Oh... I've got kids. | 0:20:53 | 0:20:55 | |
But put it this way, when I tell you the story | 0:20:55 | 0:20:58 | |
about how we almost went bust, I almost did, yes. | 0:20:58 | 0:21:03 | |
Wow. | 0:21:03 | 0:21:05 | |
I would go from here to hell for Ultimo, and the rest of my brand as well. | 0:21:05 | 0:21:09 | |
Michelle seems like an uncompromising boss, but to understand | 0:21:09 | 0:21:14 | |
how she became a force in the lingerie business, | 0:21:14 | 0:21:17 | |
I needed to hear how it all began. | 0:21:17 | 0:21:19 | |
-Oh... -You thought one day of starting a company. | 0:21:19 | 0:21:23 | |
Yeah, I got made redundant. | 0:21:23 | 0:21:26 | |
I went out one night wearing a very uncomfortable cleavage bra, | 0:21:26 | 0:21:29 | |
and went back to the table drunk and said, "I'm going to invent a bra". | 0:21:29 | 0:21:33 | |
-Is that how it happened? -Yes. | 0:21:33 | 0:21:36 | |
And for three years I worked from my bedroom. | 0:21:36 | 0:21:39 | |
I got into debt of...£240,000. | 0:21:39 | 0:21:43 | |
I begged, robbed... Meanwhile, my husband kept saying I was nuts. | 0:21:43 | 0:21:48 | |
I went to the launch in London and we had actors dressed as surgeons. | 0:21:48 | 0:21:52 | |
I dressed them up as plastic surgeons saying, "Ban the ultimo bra", | 0:21:52 | 0:21:57 | |
and it got so much press coverage. | 0:21:57 | 0:21:59 | |
The police came up and said, who's responsible for this? I said "Me". | 0:21:59 | 0:22:05 | |
He said, "Move now, or we're going to arrest you.". | 0:22:05 | 0:22:08 | |
And I said, "That'll get me more publicity, arrest me!". | 0:22:08 | 0:22:11 | |
So, you recognised at that point | 0:22:11 | 0:22:14 | |
that a successful business was based around publicity? | 0:22:14 | 0:22:17 | |
I had no money. I had no money for advertising. | 0:22:17 | 0:22:20 | |
So you had to get it. | 0:22:20 | 0:22:21 | |
I was competing in an industry where | 0:22:21 | 0:22:24 | |
some of the big lingerie brands would spend £2 million launching a product. | 0:22:24 | 0:22:28 | |
I had £500 left. | 0:22:28 | 0:22:30 | |
I had to make use of that £500. | 0:22:30 | 0:22:33 | |
So, you launched it, and success? | 0:22:34 | 0:22:37 | |
We sold out six weeks' stock within five hours, yeah. | 0:22:37 | 0:22:40 | |
You very much strike me as all or nothing. | 0:22:40 | 0:22:45 | |
Running this business and building this business | 0:22:45 | 0:22:48 | |
has probably taken a lot away from my life. | 0:22:48 | 0:22:50 | |
But it is my life. | 0:22:50 | 0:22:53 | |
I'm starting to see two sides to Michelle now, | 0:22:53 | 0:22:56 | |
that are starting to come out for me. | 0:22:56 | 0:22:57 | |
The one that would take care of you and nurture and look after, | 0:22:57 | 0:23:01 | |
and the one that says, if you mess with me, | 0:23:01 | 0:23:06 | |
I'm going to turn you to stone. | 0:23:06 | 0:23:08 | |
Well, yeah... | 0:23:10 | 0:23:11 | |
And it's interesting seeing that psyche because you're almost like | 0:23:11 | 0:23:14 | |
the silent assassin. | 0:23:14 | 0:23:16 | |
That's not something to be proud of. | 0:23:16 | 0:23:18 | |
No, but in an interesting way, | 0:23:18 | 0:23:20 | |
because you're driving your business | 0:23:20 | 0:23:22 | |
and taking it really forward, | 0:23:22 | 0:23:24 | |
nothing is going to stop Michelle. | 0:23:24 | 0:23:26 | |
Yes, it is fair, but for me, there's one thing | 0:23:26 | 0:23:30 | |
that if you break with me and you never really get back. | 0:23:30 | 0:23:33 | |
And that's trust. | 0:23:35 | 0:23:36 | |
Self belief is a key trait in all successful entrepreneurs, | 0:23:39 | 0:23:43 | |
and Michelle has certainly seen off some challenging times. | 0:23:43 | 0:23:47 | |
Back in West London, | 0:23:47 | 0:23:49 | |
I wondered if the reason Richard Reid always seems to be smiling | 0:23:49 | 0:23:52 | |
is because his route to success had been a much easier ride. | 0:23:52 | 0:23:56 | |
Helpfully, he's decorated the stairs with a brief company history. | 0:23:56 | 0:24:01 | |
Business is starting to get a little bit bigger and we started doing our dancing grass vans. | 0:24:01 | 0:24:06 | |
This is the recipe book we published. | 0:24:06 | 0:24:08 | |
The success Richard found in the early years of his business | 0:24:08 | 0:24:12 | |
was based on an unlikely model. | 0:24:12 | 0:24:15 | |
It seems they were more focused on giving money away than making it. | 0:24:15 | 0:24:19 | |
This is Fruitstock, which is a festival we did in Regents Park. | 0:24:19 | 0:24:22 | |
It was free - we did it as a thank you to all our drinkers. | 0:24:22 | 0:24:25 | |
We give 10% of our profits to charity each year, | 0:24:25 | 0:24:29 | |
mainly to the Innocent Foundation - | 0:24:29 | 0:24:31 | |
countries in the developing world where the fruit's from. | 0:24:31 | 0:24:34 | |
But, spreading goodwill is only possible | 0:24:34 | 0:24:38 | |
when you're making a profit. | 0:24:38 | 0:24:40 | |
Right, now we're up to 2008, which is your... | 0:24:40 | 0:24:43 | |
It was the annus horribilis for Innocent. | 0:24:43 | 0:24:45 | |
After four years of seamless growth, | 0:24:45 | 0:24:48 | |
Richard had to face | 0:24:48 | 0:24:50 | |
the harsh realities of running a multi-million pound business. | 0:24:50 | 0:24:53 | |
A new competitor launched, | 0:24:53 | 0:24:55 | |
the pound crashed, and fruit prices rocketed, | 0:24:55 | 0:24:58 | |
almost spelling the end. | 0:24:58 | 0:24:59 | |
We hadn't put our prices up in 10 years, and then a big competitor | 0:25:02 | 0:25:06 | |
launched against us and took a large part of our market share, | 0:25:06 | 0:25:09 | |
so we lost a huge amount of money. | 0:25:09 | 0:25:11 | |
-How much did you lose? -It's in the millions. | 0:25:11 | 0:25:13 | |
We lost more in that year of 2008 | 0:25:13 | 0:25:15 | |
than we made in the entire company's history, | 0:25:15 | 0:25:18 | |
so it wiped out any profits that we'd been making. | 0:25:18 | 0:25:21 | |
He had a tough decision to make. | 0:25:23 | 0:25:25 | |
Drastically downsize the operation, or sell a stake in the business. | 0:25:25 | 0:25:29 | |
Relief came in the unlikely form of Coca-Cola. | 0:25:32 | 0:25:35 | |
These guys invested in early 2009 | 0:25:35 | 0:25:38 | |
in a way that's been brilliant for the business - | 0:25:38 | 0:25:41 | |
myself, Adam and John have retained full control of the business. | 0:25:41 | 0:25:44 | |
As you can see, we continue to do business in a very Innocent way. | 0:25:44 | 0:25:48 | |
I'm sure we are going to talk more about that. | 0:25:48 | 0:25:51 | |
Yes, absolutely. Absolutely. | 0:25:51 | 0:25:53 | |
I was surprised that a business focused on health and charity | 0:25:55 | 0:25:59 | |
sought a partnership with one of the biggest names in the fizzy drinks market. | 0:25:59 | 0:26:03 | |
Before I challenged him about it, I needed to get | 0:26:06 | 0:26:09 | |
a more precise picture of Richard and his business. | 0:26:09 | 0:26:12 | |
What's happening in there? | 0:26:14 | 0:26:15 | |
This is our commercial team. We test the adverts. | 0:26:15 | 0:26:18 | |
We want to make sure they work. | 0:26:18 | 0:26:20 | |
You test the advert in advance to see how it scores | 0:26:20 | 0:26:23 | |
and if people like it, remember it, | 0:26:23 | 0:26:25 | |
do they relate it to Innocent, | 0:26:25 | 0:26:28 | |
so you can judge before you spend your money, which will be the advert people like most. | 0:26:28 | 0:26:32 | |
That's what those scores are testing. | 0:26:32 | 0:26:34 | |
Serious stuff happening in here then. | 0:26:34 | 0:26:37 | |
Absolutely. We do take things seriously. | 0:26:37 | 0:26:39 | |
Fruit Towers is an interesting contradiction. | 0:26:42 | 0:26:45 | |
At first, you walk through the doors | 0:26:45 | 0:26:47 | |
and think you've entered Willy Wonka's chocolate factory. | 0:26:47 | 0:26:51 | |
-Rich, do you want to cut anything up? -No, I like watching Peter! | 0:26:51 | 0:26:55 | |
As I joined in the fun in the juice lab, | 0:26:56 | 0:26:58 | |
I started to see where the genius of this business lay. | 0:26:58 | 0:27:01 | |
Behind the Astroturf and the lunchtime barbecues | 0:27:01 | 0:27:05 | |
there's a hierarchy that demands the very best from its people. | 0:27:05 | 0:27:08 | |
The front of house is very much, "Hey guys, come on in and have fun! We've got grass, | 0:27:11 | 0:27:15 | |
we've got table tennis, we've got a lovely environment for you to work in.". | 0:27:15 | 0:27:19 | |
It was intriguing walking past that office, | 0:27:19 | 0:27:22 | |
where I saw clearly some quite serious behind-the-scenes, | 0:27:22 | 0:27:26 | |
real planning going on. | 0:27:26 | 0:27:28 | |
It's not a contradiction. It's all part of the same hole. | 0:27:28 | 0:27:31 | |
We want to take the bits seriously that you need to take seriously, | 0:27:31 | 0:27:34 | |
but we don't take ourselves seriously in the process. | 0:27:34 | 0:27:36 | |
One of your staff members that you walk out of meetings, | 0:27:36 | 0:27:39 | |
you've a short attention span | 0:27:39 | 0:27:41 | |
in terms of "Right, I need to move on.". | 0:27:41 | 0:27:44 | |
You're random in your decisions, and quite changeable. | 0:27:44 | 0:27:47 | |
I like change. I like the future. | 0:27:47 | 0:27:50 | |
I like things to evolve. | 0:27:50 | 0:27:52 | |
Am I indecisive? | 0:27:52 | 0:27:54 | |
I don't like something not being as good as it can be, | 0:27:57 | 0:28:00 | |
and I don't like someone... | 0:28:00 | 0:28:02 | |
So, you are a perfectionist then? | 0:28:02 | 0:28:04 | |
I think it's one of my drivers, yeah. | 0:28:05 | 0:28:07 | |
To the extent where I do know it can cause chaos at the last minute | 0:28:07 | 0:28:10 | |
by me going, "How about that?". | 0:28:10 | 0:28:12 | |
I have learnt to moderate it a little bit better. | 0:28:12 | 0:28:16 | |
Richard is a clever and unconventional entrepreneur | 0:28:17 | 0:28:21 | |
who believes he can make money by focusing on a mission. | 0:28:21 | 0:28:24 | |
But surely, without profit, | 0:28:24 | 0:28:26 | |
there is no mission? | 0:28:26 | 0:28:27 | |
If you speak to entrepreneurs up and down the country, | 0:28:28 | 0:28:34 | |
and you say, "What is your main objective?" | 0:28:34 | 0:28:37 | |
their main objective would be to generate income and make profit. | 0:28:37 | 0:28:42 | |
-I don't agree. -That's not your objective at all. | 0:28:42 | 0:28:45 | |
I don't agree. | 0:28:45 | 0:28:46 | |
In my experience, when you look at the world's greatest businesses, | 0:28:46 | 0:28:49 | |
they're led primarily by a deeply felt sense of mission. | 0:28:49 | 0:28:54 | |
And money is fairly incidental? | 0:28:54 | 0:28:57 | |
In 2008 we got it wrong OK? | 0:28:57 | 0:29:00 | |
We made a mistake. The market moved against us and we weren't prepared. | 0:29:00 | 0:29:04 | |
Of course the money is part of it. | 0:29:04 | 0:29:06 | |
I won't imply that it's not. | 0:29:06 | 0:29:08 | |
I'm hoping that I will become wealthy from Innocent, | 0:29:08 | 0:29:12 | |
and for that, I will be both appreciative and grateful. | 0:29:12 | 0:29:16 | |
I think the world's greatest businesses are led by a sense of mission and purpose. | 0:29:16 | 0:29:21 | |
Google, who set up in the same month of the same year, | 0:29:21 | 0:29:24 | |
and have grown to be an 18 billion company, | 0:29:24 | 0:29:27 | |
so in some ways can you could say they're beating us, | 0:29:27 | 0:29:30 | |
they talk about, in one sentence, how they exist | 0:29:30 | 0:29:34 | |
to organise the world's information and make it accessible. | 0:29:34 | 0:29:37 | |
It's a simple mission and it explains what they are about. | 0:29:37 | 0:29:40 | |
And that's what Innocent is led by. | 0:29:40 | 0:29:42 | |
My journey has really just begun. | 0:29:54 | 0:29:56 | |
But I was already discovering that an entrepreneur's business | 0:29:56 | 0:29:59 | |
is very much a reflection of who they are as people. | 0:29:59 | 0:30:02 | |
Michelle Mone is incredibly tenacious, | 0:30:04 | 0:30:07 | |
but I wondered where her relentless drive had come from, | 0:30:07 | 0:30:10 | |
and if her formula for success could last for ever. | 0:30:10 | 0:30:14 | |
At first glance, Richard Reid's approach appears counterintuitive. | 0:30:18 | 0:30:21 | |
Concentrating on the good his brand can achieve, rather than the profit. | 0:30:21 | 0:30:26 | |
But we've also heard from his childhood just how calculating he can be. | 0:30:26 | 0:30:31 | |
Most successful business men and women I know | 0:30:33 | 0:30:35 | |
can pinpoint where and when their entrepreneurial journey began. | 0:30:35 | 0:30:39 | |
To find out where that was for Richard and Michelle, | 0:30:40 | 0:30:43 | |
I'm visiting places that lie at opposite ends | 0:30:43 | 0:30:46 | |
of the country, and of the social spectrum. | 0:30:46 | 0:30:50 | |
Michelle is taking me on a tour of her hometown of Gallowgate. | 0:30:52 | 0:30:56 | |
We're in the East End of Glasgow. | 0:30:56 | 0:30:58 | |
Really down-to-earth, hard-working people. | 0:30:58 | 0:31:01 | |
And Richard is showing me round Cambridge, | 0:31:03 | 0:31:05 | |
the city where his entrepreneurial journey began. | 0:31:05 | 0:31:08 | |
In Glasgow, I was to find the rags to riches cliche for real. | 0:31:13 | 0:31:16 | |
Lots and lots of memories growing up here. | 0:31:16 | 0:31:20 | |
This is where I started my first business when I was ten. | 0:31:20 | 0:31:24 | |
Ten years old! | 0:31:24 | 0:31:26 | |
-You were ten?! -Yeah, delivering the papers in the East End. | 0:31:26 | 0:31:30 | |
When I was 11, I had 17 teenagers working for me. | 0:31:30 | 0:31:33 | |
-So you had a bunch of people working for you at 11. -I did, yeah. | 0:31:33 | 0:31:38 | |
The first stop would be Michelle's secondary school, | 0:31:40 | 0:31:43 | |
a place she left without any qualifications at the age of 15. | 0:31:43 | 0:31:46 | |
-This is it? -This is it, yes. | 0:31:49 | 0:31:51 | |
This was where she was told that a future working in a supermarket | 0:31:51 | 0:31:56 | |
was the best she could expect. | 0:31:56 | 0:31:58 | |
Wow. | 0:32:03 | 0:32:04 | |
What does it feel like to be back here? | 0:32:04 | 0:32:07 | |
It feels really strange. | 0:32:07 | 0:32:09 | |
Does it? | 0:32:09 | 0:32:10 | |
Yeah. But, um... | 0:32:10 | 0:32:11 | |
What's your best memory here? | 0:32:11 | 0:32:14 | |
My best memory? Um... | 0:32:16 | 0:32:18 | |
I don't really have nice memories, to be honest with you. | 0:32:18 | 0:32:23 | |
I really struggled at school academically. | 0:32:23 | 0:32:26 | |
I was awful. | 0:32:26 | 0:32:28 | |
I think always being told that you're a failure, you'll never do well... | 0:32:28 | 0:32:33 | |
Everyone around me kept saying, | 0:32:33 | 0:32:35 | |
"You can't do this, you can't do that..." | 0:32:35 | 0:32:38 | |
I used to say, "Why? Why do you say you can't? | 0:32:38 | 0:32:40 | |
"Surely you can, surely we can find a way?". | 0:32:40 | 0:32:43 | |
I used to challenge everyone. | 0:32:43 | 0:32:44 | |
-Were you bullied? -Kind of, yeah. I was a bit. | 0:32:44 | 0:32:48 | |
Because I wore my uniform and... | 0:32:48 | 0:32:50 | |
-You were always smart. -My mum and dad always told me to wear my uniform. | 0:32:50 | 0:32:54 | |
What about your teachers? Did they have an inkling that Michelle Mone | 0:32:54 | 0:32:58 | |
-was going to become a successful entrepreneur? -I don't think so. | 0:32:58 | 0:33:01 | |
I remember when I was 15, I had to go and see my careers teacher, | 0:33:01 | 0:33:05 | |
I said I wanted to be an entrepreneur. She said, "What does that mean?". | 0:33:05 | 0:33:09 | |
It could have been a determination to prove her teachers wrong | 0:33:14 | 0:33:17 | |
that drove Michelle in those early days. | 0:33:17 | 0:33:21 | |
But I was about to discover even deeper reasons for her desire | 0:33:22 | 0:33:26 | |
to be an East End girl done good. | 0:33:26 | 0:33:29 | |
I always wanted my own room, | 0:33:29 | 0:33:31 | |
and my dad cut half of a single bed. | 0:33:31 | 0:33:36 | |
He put it in the broom cupboard and lowered the ceiling, | 0:33:36 | 0:33:40 | |
and I put stickers which were stars above it, and I loved it so much. | 0:33:40 | 0:33:45 | |
The next stop on our tour was the house Michelle grew up in. | 0:33:45 | 0:33:51 | |
-This is it. -Yeah. -So, which was the actual house? Which one? | 0:33:51 | 0:33:56 | |
Well, first of all I grew up there, one up. | 0:33:56 | 0:33:59 | |
So, first floor? | 0:33:59 | 0:34:01 | |
First floor, yes. | 0:34:01 | 0:34:02 | |
And then my dad, when he was my age, got confined to a wheelchair, | 0:34:02 | 0:34:06 | |
paralysed from the waist down - a disease - | 0:34:06 | 0:34:10 | |
blood vessels in his spinal-cord, | 0:34:10 | 0:34:12 | |
so he couldn't obviously get up the stairs in a wheelchair, | 0:34:12 | 0:34:16 | |
so we moved | 0:34:16 | 0:34:18 | |
to 54 the ground floor, | 0:34:18 | 0:34:19 | |
and that's the first time I had my own bedroom. | 0:34:19 | 0:34:23 | |
-Wow, this is it. -54? | 0:34:23 | 0:34:25 | |
Yeah, that was my mum and dad's bedroom. | 0:34:25 | 0:34:28 | |
-I dare you to ring the bell. -No, I can't do that. | 0:34:28 | 0:34:31 | |
Henderson. Maybe it's ground two. | 0:34:32 | 0:34:34 | |
DOOR OPENS | 0:34:34 | 0:34:35 | |
-Oh! What's that? Should we go in? -I promise I've not teed anything up. | 0:34:35 | 0:34:40 | |
-Hiya! -Hello. -Come in. | 0:34:41 | 0:34:44 | |
-Is that OK? -Yes, in you come. -Oh, my goodness. | 0:34:44 | 0:34:47 | |
Wow, I can't believe this is my old house, | 0:34:47 | 0:34:50 | |
and that is the bathroom, isn't it? | 0:34:50 | 0:34:52 | |
That's the bathroom. | 0:34:52 | 0:34:54 | |
-That was your room there? -That was my room. | 0:34:54 | 0:34:56 | |
Oh, this is my room. | 0:34:56 | 0:34:58 | |
-I love this bedroom. This was my first bedroom. -Your bedroom? | 0:34:58 | 0:35:03 | |
And I kept it so neat and tidy. | 0:35:03 | 0:35:05 | |
From this tenement, Michelle embarked on a career in publicity | 0:35:09 | 0:35:13 | |
that began with occasional work as a model. | 0:35:13 | 0:35:16 | |
By the age of 26, she was head of marketing for a national brewery. | 0:35:16 | 0:35:22 | |
'Her old neighbour, Tricia, still lives next door, | 0:35:22 | 0:35:25 | |
'and has documented her remarkable rise to success.' | 0:35:25 | 0:35:30 | |
You've got pictures! | 0:35:30 | 0:35:32 | |
I've got paper clippings as well, but I didn't want to bring them out. | 0:35:32 | 0:35:35 | |
-Look at that! -A terrible, terrible model. Terrible. | 0:35:35 | 0:35:41 | |
-Michelle, talk to me! You kept this quiet. -No! | 0:35:41 | 0:35:45 | |
-You can't see that! -Thank you very much. | 0:35:45 | 0:35:48 | |
It proves that anybody | 0:35:48 | 0:35:49 | |
that's got a dream and if they follow it through, | 0:35:49 | 0:35:53 | |
-they can do it. -That's true. | 0:35:53 | 0:35:54 | |
Michelle was just basically working class and she done us all proud. | 0:35:54 | 0:36:00 | |
'I could see in Michelle's eyes | 0:36:00 | 0:36:02 | |
'how much this visit to her old house meant. | 0:36:02 | 0:36:05 | |
'But facing up to her past wasn't going to be easy.' | 0:36:05 | 0:36:08 | |
'Over dinner, | 0:36:10 | 0:36:13 | |
'I wanted to find out more.' | 0:36:13 | 0:36:15 | |
What's your... what's your earliest bad memory of here? | 0:36:15 | 0:36:20 | |
I would say that there was lots of tough times | 0:36:22 | 0:36:26 | |
that I try and blank out. And that was the illness of my dad. | 0:36:26 | 0:36:30 | |
That was my mum going through depression. | 0:36:30 | 0:36:33 | |
Losing my wee brother. | 0:36:33 | 0:36:35 | |
You know, I always used to go to bed crying, | 0:36:35 | 0:36:39 | |
"I'm not going to have my dad in the morning," it was just horrible. | 0:36:39 | 0:36:44 | |
How old were you when your brother died? | 0:36:44 | 0:36:47 | |
Erm, I was about eight years old. Yeah. So I remember all of it. | 0:36:47 | 0:36:51 | |
-You do? -Every single bit of it, yeah. | 0:36:51 | 0:36:54 | |
You've come from a hard background | 0:36:54 | 0:36:57 | |
that you've spent all your life trying to get out of. | 0:36:57 | 0:37:00 | |
So it's something that makes Michelle special. | 0:37:00 | 0:37:05 | |
-I'm not... -Do you see yourself as special? | 0:37:05 | 0:37:09 | |
Or do you see yourself as lucky? | 0:37:09 | 0:37:13 | |
I grew up with, you know, bad news after bad news, | 0:37:13 | 0:37:17 | |
and I didn't want that. | 0:37:17 | 0:37:20 | |
I will not accept | 0:37:20 | 0:37:22 | |
when people say that because you're from the East End, | 0:37:22 | 0:37:26 | |
you cannot be successful. | 0:37:26 | 0:37:27 | |
In contrast, the hard work of Richard's parents | 0:37:35 | 0:37:37 | |
to fund his private education | 0:37:37 | 0:37:39 | |
paid off. He became one of the elite few | 0:37:39 | 0:37:42 | |
to make it to St John's College, Cambridge. | 0:37:42 | 0:37:45 | |
So, we haven't been in here for 20 years. | 0:37:45 | 0:37:47 | |
'He shared a room with Adam Balon and Jon Wright. | 0:37:47 | 0:37:50 | |
'Together, they would become the co-founders | 0:37:50 | 0:37:53 | |
'of the famous smoothie brand.' | 0:37:53 | 0:37:55 | |
-So, this is the canteen? -Yup. -Oh, yes. -The Innocent canteen. | 0:37:57 | 0:38:00 | |
-Three meals a day for three years. -Breakfast, lunch and dinner. | 0:38:00 | 0:38:04 | |
This is definitely where it started, cos the three of us | 0:38:04 | 0:38:08 | |
became friends, which from the first night, | 0:38:08 | 0:38:11 | |
we all met in the college bar, and we sort of bonded over a love of... | 0:38:11 | 0:38:15 | |
-A few beers! -Exactly. -And what did you do? | 0:38:15 | 0:38:19 | |
-You did geography? -Mm, mm. -Was that because you couldn't think of anything else? | 0:38:19 | 0:38:23 | |
The honest answer is, when I was looking at | 0:38:23 | 0:38:26 | |
the different options, the only topic that had less lectures | 0:38:26 | 0:38:30 | |
was land economy, which had seven hours a week, | 0:38:30 | 0:38:33 | |
geography had eight hours, everything else had more. So I went for geography. | 0:38:33 | 0:38:37 | |
-OK! So what did... -I did economics. -Oh, wow! OK. | 0:38:37 | 0:38:41 | |
I did manufacturing, so, getting stuff made. | 0:38:41 | 0:38:45 | |
It's almost perfect, isn't it? You've got someone who knows | 0:38:45 | 0:38:49 | |
how to run a business, someone who didn't really care, just wanted to have fun, | 0:38:49 | 0:38:53 | |
and someone who knows the whole process to put it all together. | 0:38:53 | 0:38:56 | |
It's interesting though, isn't it? Cos it does fit. | 0:38:56 | 0:39:00 | |
I think it was a fortunate part of the formula. | 0:39:00 | 0:39:05 | |
What you had was three really close friends that had very different | 0:39:05 | 0:39:09 | |
skills, but had a complete shared set of values and vision and things | 0:39:09 | 0:39:14 | |
they wanted to achieve, and that's, I think, that was | 0:39:14 | 0:39:17 | |
the starting place for the whole business, | 0:39:17 | 0:39:20 | |
where the success has come from. | 0:39:20 | 0:39:22 | |
'It's incredibly rare that three mates thrown together at university | 0:39:23 | 0:39:28 | |
'go on to create a multi-million-pound business. | 0:39:28 | 0:39:31 | |
'To try and work out just how it happened, | 0:39:31 | 0:39:33 | |
'the boys took me to meet Colin, their residential porter.' | 0:39:33 | 0:39:38 | |
-So, they were pranksters? -They enjoyed their college life, | 0:39:38 | 0:39:42 | |
kept the porters on their toes all the time! | 0:39:42 | 0:39:44 | |
But the porters loved them. If we caught them, they always said, "We're innocent!" | 0:39:44 | 0:39:48 | |
THEY ALL LAUGH | 0:39:48 | 0:39:50 | |
That's where you got the name from! "We're innocent!" | 0:39:52 | 0:39:56 | |
Richard's business story begins here in Cambridge | 0:39:58 | 0:40:01 | |
in a dark and dingy basement. | 0:40:01 | 0:40:03 | |
-This is it? -Yeah, this is it. -That's an underground garage! -Exactly. | 0:40:03 | 0:40:09 | |
'The enterprising trio transformed this boiler room | 0:40:09 | 0:40:12 | |
'into the most popular student nightclub for miles around.' | 0:40:12 | 0:40:15 | |
We'd be turning people away at the door. | 0:40:15 | 0:40:18 | |
People were coming for the free pizza, not the music! | 0:40:18 | 0:40:20 | |
That was our dreadful original strategy, we offered free pizza | 0:40:20 | 0:40:24 | |
at nine o'clock, trying to get people down early. | 0:40:24 | 0:40:26 | |
So the rugby boys turned up, ate the free pizza, then left, | 0:40:26 | 0:40:29 | |
-so we were left with an empty nightclub... -Full of pizza boxes. | 0:40:29 | 0:40:33 | |
This is where it all started. | 0:40:33 | 0:40:35 | |
-You had a lot of fun while you did it? -Absolutely. -That doesn't seem | 0:40:35 | 0:40:38 | |
-to have changed much. -No, it's been one of the best bits | 0:40:38 | 0:40:43 | |
of doing it with your two closest mates, it's just such good fun. | 0:40:43 | 0:40:46 | |
'Both Richard and Michelle wanted to create better futures for themselves | 0:40:51 | 0:40:55 | |
'because of the circumstances that surrounded them.' | 0:40:55 | 0:40:58 | |
Richard desperately wanted to make his parents proud | 0:41:01 | 0:41:05 | |
and repay the sacrifices they had made to give him a world class education. | 0:41:05 | 0:41:09 | |
And Michelle was driven by a desire to do better than those around her. | 0:41:11 | 0:41:16 | |
Aww, how nice is that? | 0:41:16 | 0:41:20 | |
'So what is it that links all entrepreneurs? | 0:41:20 | 0:41:22 | |
'Is there a formula for making millions? | 0:41:22 | 0:41:25 | |
'If you ask the investors who discovered Michelle and Richard, it wasn't | 0:41:25 | 0:41:29 | |
'their business plans that impressed them. | 0:41:29 | 0:41:32 | |
'Maurice Pinto bought 18% of Innocent | 0:41:32 | 0:41:36 | |
'for a quarter of a million pounds.' | 0:41:36 | 0:41:39 | |
I couldn't care less what the business or the industry is, | 0:41:39 | 0:41:42 | |
or what the business idea is. I'm more about the people. | 0:41:42 | 0:41:45 | |
I thought they were extremely bright, extremely articulate. | 0:41:45 | 0:41:51 | |
It's the best management team I've ever worked with. | 0:41:51 | 0:41:54 | |
'Sir Tom Hunter backed Ultimo with £100,000.' | 0:41:55 | 0:41:58 | |
You can look at the business plan, you can look at the numbers, | 0:41:58 | 0:42:02 | |
you know, you've read as many business plans as me, | 0:42:02 | 0:42:05 | |
none of them really ever do what they say they're going to do. | 0:42:05 | 0:42:08 | |
You're really only investing in the person. | 0:42:08 | 0:42:11 | |
We saw something in Michelle, that determination, | 0:42:11 | 0:42:17 | |
that look in her eye, and you then make an investment in the person. | 0:42:17 | 0:42:23 | |
It's reported that both investors made very healthy returns when they sold their shares. | 0:42:24 | 0:42:29 | |
'In London, Scotland's first billionaire | 0:42:29 | 0:42:32 | |
'was giving me a further insight | 0:42:32 | 0:42:34 | |
'into what has pushed Michelle Mone to succeed.' | 0:42:34 | 0:42:37 | |
Even though Michelle puts forward this, you know... | 0:42:38 | 0:42:42 | |
She can be quite fragile. | 0:42:42 | 0:42:44 | |
And the thing people don't understand about most entrepreneurs | 0:42:44 | 0:42:49 | |
is that we're driven by self doubt. | 0:42:49 | 0:42:51 | |
A lot of successful people who outwardly you think are | 0:42:51 | 0:42:56 | |
so confident, but we're all trying to prove ourselves, all the time. Yeah. | 0:42:56 | 0:43:01 | |
For my final encounter, Michelle had invited me to her Mayfair apartment, | 0:43:03 | 0:43:08 | |
so I could have a glimpse into her private world. | 0:43:08 | 0:43:12 | |
It was here I hoped to uncover the characteristics that have brought her success. | 0:43:12 | 0:43:16 | |
-Hello, Peter. -Hello. -Welcome to Mayfair. | 0:43:18 | 0:43:20 | |
How are you? Wow! | 0:43:20 | 0:43:21 | |
But nothing could have prepared me for the obsessive attention to detail that awaited. | 0:43:21 | 0:43:28 | |
OK. In you come. | 0:43:28 | 0:43:29 | |
Look at that. That's amazing. | 0:43:31 | 0:43:34 | |
Everything has its place. | 0:43:34 | 0:43:36 | |
That shouldn't be dirty. | 0:43:36 | 0:43:38 | |
Is it? | 0:43:38 | 0:43:39 | |
No. | 0:43:39 | 0:43:40 | |
Everything has to be organised, so everything's in order. | 0:43:40 | 0:43:44 | |
Five, 20, 50s. | 0:43:44 | 0:43:46 | |
Yeah. | 0:43:46 | 0:43:47 | |
-The same hangers. -Yeah. -Every single one, the same colour. | 0:43:48 | 0:43:52 | |
Everything has to be the same. | 0:43:52 | 0:43:54 | |
And the kids have got KPIs so they don't much the hangers up. | 0:43:54 | 0:43:58 | |
-You give your kids KPIs?! -I won't tell you any more! | 0:43:58 | 0:44:00 | |
KPIs, key performance indicators, which are business drivers | 0:44:00 | 0:44:04 | |
to measure against for success. | 0:44:04 | 0:44:07 | |
You do that with your own kids? | 0:44:07 | 0:44:08 | |
And the people in the house, yeah. | 0:44:08 | 0:44:10 | |
If your drawers are not organised | 0:44:10 | 0:44:14 | |
and your cupboards are not organised | 0:44:14 | 0:44:16 | |
and your family are not organised, | 0:44:16 | 0:44:19 | |
then your life is a mess. | 0:44:19 | 0:44:22 | |
You have to compartmentalise everything in your life | 0:44:22 | 0:44:25 | |
and you don't change between business and your personal life, | 0:44:25 | 0:44:28 | |
which is different. | 0:44:28 | 0:44:30 | |
-Really? -Yeah. | 0:44:30 | 0:44:31 | |
A lot of people are very different in business to when they're at home. | 0:44:31 | 0:44:36 | |
To be successful, you have to be able to exert control, | 0:44:39 | 0:44:42 | |
but Michelle takes it to another level. | 0:44:42 | 0:44:45 | |
There must be a reason why she has to organize every detail around her | 0:44:47 | 0:44:51 | |
and the words of Tom Hunter were still ringing in my ears. | 0:44:51 | 0:44:54 | |
Is it self-doubt that makes her like this? | 0:44:56 | 0:44:59 | |
Are you proud of yourself? | 0:45:03 | 0:45:05 | |
Erm... | 0:45:05 | 0:45:07 | |
I think I am now. | 0:45:07 | 0:45:10 | |
I think now that I've lost all the weight and I'm getting fit. | 0:45:10 | 0:45:13 | |
You know, I'm getting my life in order. | 0:45:13 | 0:45:18 | |
I was punishing myself for ten years | 0:45:18 | 0:45:21 | |
and I just kept eating and eating and eating and eating | 0:45:21 | 0:45:24 | |
because I did not feel that I should have money and success | 0:45:24 | 0:45:30 | |
but I feel I'm a lot more content | 0:45:30 | 0:45:33 | |
but I still don't think I've made it yet. | 0:45:33 | 0:45:36 | |
So would you say that you're lonely or in search of something? | 0:45:38 | 0:45:42 | |
Erm.. | 0:45:43 | 0:45:45 | |
I'm not sure! | 0:45:45 | 0:45:46 | |
Maybe you are doing these things to perhaps fill a void? | 0:45:48 | 0:45:51 | |
I suppose being an entrepreneur is very lonely. You'll know it yourself. | 0:45:51 | 0:45:55 | |
You'll take all the worry | 0:45:55 | 0:45:58 | |
and everything else on your own shoulders. | 0:45:58 | 0:46:01 | |
Do you feel pressure? | 0:46:01 | 0:46:03 | |
I feel pressure 24/7. | 0:46:03 | 0:46:06 | |
Yeah. I can't imagine life without the pressure to be honest. | 0:46:06 | 0:46:09 | |
I'm trying to understand the psyche behind an entrepreneur. | 0:46:12 | 0:46:16 | |
There's a lot of similarities I see in me and you. | 0:46:16 | 0:46:20 | |
Mm hmm. | 0:46:20 | 0:46:22 | |
I see that you have to have control. | 0:46:22 | 0:46:24 | |
I can see that you are quite manipulative. | 0:46:24 | 0:46:27 | |
I can see that you're very forthright | 0:46:27 | 0:46:30 | |
and you know where you want to get to. | 0:46:30 | 0:46:32 | |
But at the same time, I can also see a lot of insecurity. | 0:46:32 | 0:46:35 | |
When I was last in your offices, | 0:46:35 | 0:46:37 | |
you said something to me that hit me quite hard | 0:46:37 | 0:46:40 | |
because I'd never spoken to another entrepreneur before | 0:46:40 | 0:46:44 | |
that's actually said, "I considered committing suicide | 0:46:44 | 0:46:48 | |
"and I was in a very dark place in my life. | 0:46:48 | 0:46:50 | |
Yeah. | 0:46:50 | 0:46:51 | |
Take me back to that time of how you felt to get to that point. | 0:46:53 | 0:46:57 | |
I just think that I tried my hardest and I suppose I was failing and... | 0:47:01 | 0:47:06 | |
Who were you letting down? | 0:47:06 | 0:47:09 | |
I was letting down my family, you know... | 0:47:11 | 0:47:14 | |
It's the fear of going back to how I grew up. | 0:47:15 | 0:47:19 | |
Of, I suppose, struggling. | 0:47:21 | 0:47:23 | |
But I just could not see a way out. I just couldn't. | 0:47:27 | 0:47:31 | |
When you took me back to the East End of Glasgow, | 0:47:33 | 0:47:37 | |
it was quite a touching moment when I got to see the neighbours, | 0:47:37 | 0:47:41 | |
you got to see your house. | 0:47:41 | 0:47:42 | |
But there's a lot about it that almost says, | 0:47:42 | 0:47:46 | |
I can't remember a lot of things. | 0:47:46 | 0:47:48 | |
I'm not blanking it all out but I suppose that, you know, | 0:47:48 | 0:47:53 | |
growing up with my wee brother dying | 0:47:53 | 0:47:56 | |
and my father being confined to a wheelchair at the age of 38, | 0:47:56 | 0:48:01 | |
I just felt, "woah". | 0:48:01 | 0:48:03 | |
You know, it started to all come back to me. | 0:48:03 | 0:48:06 | |
Oh, dear. I said I wouldn't cry. | 0:48:17 | 0:48:19 | |
But maybe it was all that bullying | 0:48:21 | 0:48:26 | |
and heartache that's made me fight to get to here. | 0:48:26 | 0:48:31 | |
I'm so sorry. | 0:48:37 | 0:48:38 | |
Don't apologise because it's something to be proud of | 0:48:38 | 0:48:41 | |
and it gives a lot of people inspiration | 0:48:41 | 0:48:44 | |
and the reality is that an entrepreneur is a make-up of all different things. | 0:48:44 | 0:48:50 | |
You've been through... | 0:48:50 | 0:48:51 | |
A journey, haven't you? | 0:48:53 | 0:48:55 | |
Yes. | 0:48:55 | 0:48:57 | |
And I think that everybody sees that journey as easy, as glamorous. | 0:48:57 | 0:49:02 | |
We see Michelle walking down red carpets, | 0:49:02 | 0:49:04 | |
we see her on magazines looking beautiful, | 0:49:04 | 0:49:06 | |
but the hardness and the hardships of the journey, | 0:49:06 | 0:49:10 | |
and I would say that the next few years in pursuit of happiness | 0:49:10 | 0:49:14 | |
and success, I think you're going to achieve it. | 0:49:14 | 0:49:18 | |
-Thank you. -I really do. | 0:49:18 | 0:49:20 | |
I hope so! | 0:49:20 | 0:49:21 | |
Uncovering the reason why someone strives for perfection | 0:49:25 | 0:49:28 | |
can be an emotional experience. | 0:49:28 | 0:49:29 | |
I wondered if my final meeting with Richard would be so highly charged. | 0:49:32 | 0:49:36 | |
I'm in the Malvern Hills to examine the relationship between Richard | 0:49:38 | 0:49:42 | |
and one of his suppliers, | 0:49:42 | 0:49:43 | |
to hopefully uncover the savvy businessman behind the self-proclaimed hippy brand. | 0:49:43 | 0:49:48 | |
There's nothing hippy about him. Nothing. | 0:49:48 | 0:49:52 | |
Hello! | 0:49:52 | 0:49:53 | |
Hello! | 0:49:53 | 0:49:55 | |
Although I've never been a fly on the wall at a meeting, | 0:49:55 | 0:49:58 | |
he does not suffer fools lightly. | 0:49:58 | 0:50:00 | |
Where's the suit?! | 0:50:00 | 0:50:02 | |
-What do you think? -Pretty good. | 0:50:02 | 0:50:04 | |
Red and green. Is that matching? | 0:50:04 | 0:50:06 | |
We've not planned this! How are you? | 0:50:06 | 0:50:08 | |
Can I introduce Ed? | 0:50:08 | 0:50:10 | |
One of my most treasured farmers. | 0:50:10 | 0:50:12 | |
So these are all blackcurrants that we see now? | 0:50:12 | 0:50:15 | |
-Yeah. -Wow. | 0:50:15 | 0:50:16 | |
And you've been working together for a while? | 0:50:16 | 0:50:19 | |
Mm. We started in 2004, that was our first year, | 0:50:19 | 0:50:23 | |
and we bought less than a ton of Ed's blackcurrants, | 0:50:23 | 0:50:27 | |
whereas this year, we've just bought 210 tonnes. | 0:50:27 | 0:50:29 | |
What I was really interested in | 0:50:32 | 0:50:34 | |
was how Richard and Ed made money from each other. | 0:50:34 | 0:50:37 | |
It can't be cheap buying home-grown fruit | 0:50:37 | 0:50:39 | |
and I was keen to find out about their margins. | 0:50:39 | 0:50:42 | |
Probably for the first time in history, our price to you per bricks | 0:50:44 | 0:50:50 | |
is lower than our price to the concentrate people per bricks. | 0:50:50 | 0:50:54 | |
I doubt if that's ever happened before. | 0:50:54 | 0:50:56 | |
That's a decision on our part. | 0:50:56 | 0:50:58 | |
The prices have gone up but we want these guys to be there tomorrow. | 0:50:58 | 0:51:02 | |
So, interesting concept here. | 0:51:02 | 0:51:05 | |
-Richard and his business is supporting a local farmer. -Hm-mm. | 0:51:05 | 0:51:08 | |
Local farmer, actually, in reality, is supporting Richard. | 0:51:08 | 0:51:12 | |
-Yes. -You've got a very interesting partnership between the two of you. | 0:51:12 | 0:51:15 | |
-Yes. -Yes. -Correct. | 0:51:15 | 0:51:16 | |
And I think we both share this philosophy | 0:51:16 | 0:51:19 | |
that we will do better over the longer term by collaborating. | 0:51:19 | 0:51:23 | |
-It is a mutually beneficial relationship. -But that's the key. It's not better for Ed. | 0:51:23 | 0:51:27 | |
He's financially willing to lower the price of that quality product to you, to support your model. | 0:51:27 | 0:51:34 | |
Well, I think we should let Ed say what Ed thinks. | 0:51:34 | 0:51:37 | |
Well...the blackcurrant market is sometimes referred to as being the pig of the soft fruit industry. | 0:51:37 | 0:51:43 | |
It is very cyclical, | 0:51:43 | 0:51:45 | |
and to always insist on the jackpot in the peak year is not necessarily good business. | 0:51:45 | 0:51:51 | |
-They can take the product off the shelf tomorrow. -Yeah. | 0:51:51 | 0:51:54 | |
You know, it can price itself off the shelf. We want that product to still be there. | 0:51:54 | 0:52:00 | |
Richard looked uncomfortable discussing profit margins with a prized supplier. | 0:52:00 | 0:52:06 | |
But I was relieved to discover that he does focus on a money-making model. | 0:52:07 | 0:52:11 | |
After all, without profit, he can't give money to charity. | 0:52:11 | 0:52:15 | |
The clever thing is that the farmer has bought into Richard's mission. | 0:52:15 | 0:52:19 | |
And that's the very reason why he offers such a great deal. | 0:52:19 | 0:52:23 | |
Now, that's a shrewd way of doing business. | 0:52:23 | 0:52:26 | |
You have naturally found a place | 0:52:26 | 0:52:29 | |
where you can really represent your brand | 0:52:29 | 0:52:33 | |
by creating and maintaining an image. | 0:52:33 | 0:52:36 | |
Everybody's thinking, "This guy! Why doesn't everybody be like Richard? | 0:52:36 | 0:52:40 | |
"He starts a business, he's got high ethics, he's helping the local community, | 0:52:40 | 0:52:45 | |
"and he gives away to charity," but the reality is, | 0:52:45 | 0:52:49 | |
you are all of those things, but you are also a very tactical, very shrewd entrepreneur as well. | 0:52:49 | 0:52:55 | |
I take that as a big compliment. | 0:52:55 | 0:52:57 | |
There's no money to give to charity if you don't make any money in the first place, | 0:52:57 | 0:53:02 | |
so we are absolutely proud to be entrepreneurs and businessmen and capitalists, | 0:53:02 | 0:53:09 | |
and we have an altruistic aim in addition to that as well. | 0:53:09 | 0:53:13 | |
The world would be a very different place if more businesses did, | 0:53:13 | 0:53:17 | |
cos it's basically saying, if we just took 10% | 0:53:17 | 0:53:20 | |
and made sure it was allocated to people and to countries that need it more than we do, | 0:53:20 | 0:53:24 | |
it would redistribute wealth whilst absolutely still protecting the capitalist system | 0:53:24 | 0:53:30 | |
we've found to be the best way of working. | 0:53:30 | 0:53:32 | |
You definitely are a hippy with a calculator! | 0:53:32 | 0:53:36 | |
We are not just, um...sixth formers messing around. | 0:53:36 | 0:53:41 | |
I think some people assume that because we sometimes wear T-shirts to work, | 0:53:41 | 0:53:46 | |
but what you wear does not reflect on how hard you work. | 0:53:46 | 0:53:50 | |
It's been a big, tough challenge all of the way. | 0:53:50 | 0:53:53 | |
It's been extremely enjoyable and exciting, too. | 0:53:53 | 0:53:56 | |
The way Richard does business is admirable, | 0:53:56 | 0:53:59 | |
and for that, I have to give him and his partners credit. | 0:53:59 | 0:54:03 | |
But there was still a burning question I had to ask. | 0:54:03 | 0:54:06 | |
With such a strong business ethos, | 0:54:06 | 0:54:08 | |
how did they justify selling a majority share of their business to Coca-Cola? | 0:54:08 | 0:54:13 | |
If you'd known me three years ago, and I'd said, "Richard, you've got this deal with Coca-Cola, | 0:54:13 | 0:54:19 | |
"you can meet them four times a year, they want you to run the business | 0:54:19 | 0:54:23 | |
"and they'll give you £30 million," and I said, "I'll give you the same deal, I'll give you 30 million," | 0:54:23 | 0:54:29 | |
which one would you choose, Coca-Cola or Peter Jones? | 0:54:29 | 0:54:32 | |
Well, after having seen you on Dragons' Den, I would definitely choose Coca-Cola! | 0:54:32 | 0:54:37 | |
Definitely! | 0:54:37 | 0:54:38 | |
That's outrageous! | 0:54:40 | 0:54:42 | |
Man, you're a tough negotiator, and you definitely wouldn't have extended the terms that Coca-Cola did. | 0:54:42 | 0:54:49 | |
But I kind of liken it to...a little bit like, I've got a nice, seriously famous health club chain, | 0:54:49 | 0:54:56 | |
and Cadbury's invest in my business. | 0:54:56 | 0:54:59 | |
Was there any of the three of you that thought, "I don't want to do this"? | 0:54:59 | 0:55:04 | |
Without that money coming in from Coke, we would've been a business hugely retrenching. | 0:55:04 | 0:55:09 | |
We would've had to make half the team redundant, we'd have had to cancel our international expansion. | 0:55:09 | 0:55:14 | |
-I feel like I'm interviewing a politician. You're not answering my question. -What was the... | 0:55:14 | 0:55:19 | |
-Did any of you say no? -No, we were all 100%, all three of us. | 0:55:19 | 0:55:22 | |
It was a very unusual deal that they did, where they would put in money, | 0:55:22 | 0:55:26 | |
but take a back seat, allowing myself, Adam and John to keep control of the company. | 0:55:26 | 0:55:30 | |
Even the hardened cynics would admit we are more Innocent than ever. | 0:55:30 | 0:55:34 | |
We've pushed even further into our sustainable agricultural projects, we've continued to fund charities. | 0:55:34 | 0:55:39 | |
It's mainly just asking their advice. | 0:55:39 | 0:55:41 | |
They've been in business running one of the world's most popular brands for 125 years. | 0:55:41 | 0:55:45 | |
In a very small way, there are things that Coke take from Innocent as well, | 0:55:45 | 0:55:49 | |
so I really do think it's been a relationship that's been good for both parties. | 0:55:49 | 0:55:54 | |
Have you got an ultimate goal? | 0:55:54 | 0:55:57 | |
I want to get rich and die poor. | 0:55:57 | 0:56:00 | |
The idea is I would love to sort of get to be...in a strong position financially, | 0:56:00 | 0:56:04 | |
but by the end of life, have given it away. | 0:56:04 | 0:56:07 | |
Coca-Cola come to you knocking on the door and saying, "Guys, we want to buy you out." | 0:56:07 | 0:56:14 | |
-Is that a conversation that you will have? -Hm. | 0:56:14 | 0:56:19 | |
Don't know, actually. | 0:56:19 | 0:56:20 | |
20 million each? | 0:56:22 | 0:56:24 | |
50 million? | 0:56:24 | 0:56:26 | |
Keep going, mate. | 0:56:26 | 0:56:27 | |
100 each? | 0:56:27 | 0:56:29 | |
What price do you put on it? I don't know is the short answer. | 0:56:29 | 0:56:32 | |
-Would you take a £100 million cheque for your share now? -You've just gone from 20 to 100 in 20 seconds, | 0:56:32 | 0:56:37 | |
so I'm going to hold out a little bit further. | 0:56:37 | 0:56:39 | |
100 million. For your share in Innocent. | 0:56:39 | 0:56:42 | |
Cash. | 0:56:42 | 0:56:44 | |
In the back of the car. | 0:56:44 | 0:56:46 | |
I'd have to speak to my wife. | 0:56:47 | 0:56:49 | |
Unsurprisingly, it was an indecisive response from Richard, | 0:56:56 | 0:57:00 | |
but I felt I had come as close as possible to him admitting | 0:57:00 | 0:57:03 | |
he's in it for the money, even if he'll eventually give it all away. | 0:57:03 | 0:57:08 | |
Spending time with Michelle Mone was both enjoyable and intriguing. | 0:57:09 | 0:57:14 | |
Under her tough exterior, I found someone who is quite fragile, | 0:57:14 | 0:57:17 | |
not a trait you'd openly associate with being an entrepreneur. | 0:57:17 | 0:57:21 | |
But like many of us, it's that self-doubt that drives her. | 0:57:21 | 0:57:25 | |
I'm now happy with what I've achieved. | 0:57:25 | 0:57:28 | |
I do my best, you know, and if you can't do your best, there's no point. | 0:57:28 | 0:57:33 | |
Richard Reed was a tough nut to crack, but now I understand why he's such a success. | 0:57:34 | 0:57:40 | |
He has very cleverly created a product that harnesses his values. | 0:57:40 | 0:57:44 | |
My business ethos is, um... | 0:57:44 | 0:57:47 | |
do something that you love with people that you love, | 0:57:47 | 0:57:50 | |
do it in a way that you can be proud of, genuinely try and make something better. | 0:57:50 | 0:57:55 | |
These are just two inspiring ways to make millions. | 0:57:55 | 0:58:00 | |
Every entrepreneur has their own eclectic mix of hard work, luck, skill, and self-belief. | 0:58:00 | 0:58:05 | |
And there's one thing's for sure, | 0:58:05 | 0:58:07 | |
we don't readily take "no" for an answer. | 0:58:07 | 0:58:12 | |
Your job as the entrepreneur is to hear the no and turn it into a yes. | 0:58:12 | 0:58:18 | |
I don't just accept no. I always say, why? Why, why? | 0:58:18 | 0:58:22 | |
If I don't take risks every single day, life becomes boring. | 0:58:22 | 0:58:26 | |
Subtitles by Red Bee Media Ltd | 0:58:52 | 0:58:54 | |
E-mail [email protected] | 0:58:54 | 0:58:56 |