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-Subtitles | 0:00:00 | 0:00:00 | |
-Subtitles - -Subtitles | 0:00:00 | 0:00:02 | |
-Hello? | 0:00:50 | 0:00:51 | |
-Sorry. | 0:00:52 | 0:00:53 | |
-It's Ladies' Hour. | 0:00:54 | 0:00:56 | |
-I'm here to see Branwen Evans. | 0:00:57 | 0:00:59 | |
-Have you got an appointment? | 0:00:59 | 0:01:01 | |
-Have you got an appointment? - -Yes. | 0:01:01 | 0:01:03 | |
-Keith. Keith Warren. | 0:01:06 | 0:01:08 | |
-Um... no. | 0:01:08 | 0:01:10 | |
-I'd like a cup of tea. | 0:01:11 | 0:01:13 | |
-I'd like a cup of tea. - -The canteen's closed. | 0:01:13 | 0:01:15 | |
-Milk, no sugar. | 0:01:15 | 0:01:17 | |
-Milk, no sugar. - -We don't offer tea to visitors. | 0:01:17 | 0:01:19 | |
-Oi! | 0:01:19 | 0:01:20 | |
-Sorry to disturb you, Branwen but... | 0:01:29 | 0:01:32 | |
-Keith. | 0:01:35 | 0:01:37 | |
-Keith. - -Branwen. | 0:01:37 | 0:01:38 | |
-Can you bring us -some tea and biscuits, please? | 0:01:38 | 0:01:42 | |
-It's lucky -there's a kettle in your office. | 0:01:45 | 0:01:48 | |
-You look really well. | 0:01:55 | 0:01:56 | |
-You look really well. - -You've aged. | 0:01:56 | 0:01:58 | |
-Blonde hair suits you. | 0:01:59 | 0:02:00 | |
-Blonde hair suits you. - -It's better than grey. | 0:02:00 | 0:02:01 | |
-First class degree from the -Manchester School of Business... | 0:02:09 | 0:02:13 | |
-..ten years in London, -wanted by a host of companies... | 0:02:14 | 0:02:17 | |
-..and you end up here? | 0:02:17 | 0:02:19 | |
-The first rule of business - -never go for the obvious. | 0:02:21 | 0:02:25 | |
-The second rule - -there's no room for sentiment. | 0:02:25 | 0:02:28 | |
-I was being practical, -not sentimental. | 0:02:29 | 0:02:31 | |
-What if I said I don't believe you? | 0:02:32 | 0:02:33 | |
-What if I said I don't believe you? - -I'd say I don't care what you think. | 0:02:33 | 0:02:36 | |
-I felt like a real blueberry -standing between them. | 0:02:41 | 0:02:44 | |
-Pass the milk. | 0:02:45 | 0:02:46 | |
-What's the magic word? | 0:02:46 | 0:02:47 | |
-What's the magic word? - -Now! | 0:02:47 | 0:02:49 | |
-There's something between them. | 0:02:52 | 0:02:54 | |
-Some sort of... | 0:02:54 | 0:02:56 | |
-..Friesian. | 0:02:56 | 0:02:57 | |
-A Friesian is a cow! | 0:02:58 | 0:02:59 | |
-A Friesian is a cow! - -You know what I mean. | 0:02:59 | 0:03:00 | |
-She's hiding something. | 0:03:02 | 0:03:04 | |
-She probably didn't want me -to find out about her new fancy man. | 0:03:05 | 0:03:09 | |
-What are you doing? | 0:03:09 | 0:03:11 | |
-What are you doing? - -I'm giving you a hand. | 0:03:11 | 0:03:12 | |
-No way is he getting chocolate ones. | 0:03:12 | 0:03:15 | |
-Plain ones are good enough for him. | 0:03:15 | 0:03:17 | |
-Rather than employ five full-time, -you employ seven part-time... | 0:03:17 | 0:03:22 | |
-..contributing 60,000 to the local -economy directly and indirectly. | 0:03:22 | 0:03:27 | |
-What do you want from me? | 0:03:27 | 0:03:29 | |
-Your opinion. | 0:03:30 | 0:03:31 | |
-The 12 months are nearly up. | 0:03:33 | 0:03:34 | |
-What should my next step be? | 0:03:35 | 0:03:36 | |
-What should my next step be? - -It's a bit late now. | 0:03:36 | 0:03:38 | |
-I have an idea but I need advice. | 0:03:39 | 0:03:40 | |
-I have an idea but I need advice. - -But you don't care what I think! | 0:03:40 | 0:03:43 | |
-Don't be so sensitive. | 0:03:43 | 0:03:44 | |
-You know I respect you. -Professionally. | 0:03:45 | 0:03:48 | |
-CUPS RATTLE | 0:03:48 | 0:03:50 | |
-Here we are. | 0:03:53 | 0:03:54 | |
-We've run out of chocolate biscuits. | 0:03:54 | 0:03:57 | |
-I didn't know -an important visitor was coming. | 0:03:58 | 0:04:01 | |
-Sorry. I didn't know until late last -night when he was due to arrive. | 0:04:01 | 0:04:06 | |
-The plane didn't land -in Heathrow until 2am. | 0:04:07 | 0:04:11 | |
-Nice. Holiday? | 0:04:11 | 0:04:12 | |
-Nice. Holiday? - -Work. | 0:04:12 | 0:04:14 | |
-You drive aeroplanes, do you? | 0:04:14 | 0:04:17 | |
-You drive aeroplanes, do you? - -Not quite. | 0:04:17 | 0:04:18 | |
-Right. I'll be off. | 0:04:24 | 0:04:25 | |
-I'll let you two talk. | 0:04:25 | 0:04:27 | |
-I'll let you two talk. - -Thank you. | 0:04:27 | 0:04:28 | |
-You're intelligent enough to know -you should cut your losses. | 0:04:38 | 0:04:42 | |
-It's done alright in the past year. | 0:04:42 | 0:04:45 | |
-Alright isn't good enough. -You need a substantial return. | 0:04:45 | 0:04:49 | |
-I can turn this place around -in three years... | 0:04:49 | 0:04:53 | |
-..so I want you to assess this place -objectively, please. | 0:04:53 | 0:04:56 | |
-Why? I know -what my recommendations will be. | 0:04:57 | 0:04:59 | |
-I said objectively. | 0:05:00 | 0:05:01 | |
-You're never playing poker -this early? | 0:05:13 | 0:05:16 | |
-No. I'm searching for information -about that Keith bloke. | 0:05:16 | 0:05:20 | |
-He works for the Inland Revenue. | 0:05:21 | 0:05:23 | |
-Is he here to dig -for more evidence against me? | 0:05:23 | 0:05:27 | |
-Don't be daft! -That case is over and done with. | 0:05:27 | 0:05:30 | |
-What is he doing here then? | 0:05:30 | 0:05:32 | |
-What is he doing here then? - -No idea, but he's one of them. Defo. | 0:05:32 | 0:05:34 | |
-How can you be so sure? | 0:05:34 | 0:05:36 | |
-How can you be so sure? - -I can tell. | 0:05:36 | 0:05:38 | |
-He's wearing brown shoes -and salmon-pink socks. | 0:05:38 | 0:05:42 | |
-And... | 0:05:43 | 0:05:44 | |
-..his eyes are too close together. | 0:05:46 | 0:05:48 | |
-That means -he works for the Inland Revenue? | 0:05:50 | 0:05:53 | |
-He had loads of papers -with percentages on them. | 0:05:54 | 0:05:57 | |
-And he looks shifty, like he'd -sell his mam for a bag of chips. | 0:05:59 | 0:06:02 | |
-He's here -to look for more dirt on me. | 0:06:03 | 0:06:05 | |
-There he is! | 0:06:06 | 0:06:07 | |
-His eyes seem fine to me. | 0:06:11 | 0:06:12 | |
-GIGGLING | 0:06:13 | 0:06:15 | |
-She's giggling! | 0:06:15 | 0:06:17 | |
-That can only mean one thing. -She's in love. | 0:06:17 | 0:06:19 | |
-But he's from the Inland Revenue -and he looks shifty. | 0:06:20 | 0:06:24 | |
-Who looks shifty? | 0:06:24 | 0:06:25 | |
-Press shift and the Alt key. | 0:06:26 | 0:06:28 | |
-Becky's having problems -with her computer. | 0:06:28 | 0:06:31 | |
-Oh, yes! That's it - great. | 0:06:31 | 0:06:33 | |
-Paper and a pencil -would've been easier. | 0:06:34 | 0:06:36 | |
-Gareth, take Keith around the centre -and show him our facilities. | 0:06:37 | 0:06:41 | |
-Fine, but may I ask... | 0:06:41 | 0:06:42 | |
-Fine, but may I ask... - -Where's Matthew? | 0:06:42 | 0:06:44 | |
-Toilet. | 0:06:44 | 0:06:45 | |
-Toilet. - -Canteen. | 0:06:45 | 0:06:46 | |
-Keith wants to talk to him -and to you two as well. | 0:06:47 | 0:06:50 | |
-Why? | 0:06:50 | 0:06:52 | |
-He's carrying out an inspection. | 0:06:52 | 0:06:53 | |
-He's carrying out an inspection. - -What sort of inspection? | 0:06:53 | 0:06:55 | |
-A feasibility study -of structural strengths... | 0:06:55 | 0:06:59 | |
-..through qualitative data. | 0:06:59 | 0:07:01 | |
-..through qualitative data. - -Oh. | 0:07:01 | 0:07:02 | |
-Interesting. | 0:07:02 | 0:07:03 | |
-Interesting. - -Hmm. | 0:07:03 | 0:07:04 | |
-Let's walk and talk. | 0:07:05 | 0:07:06 | |
-Let's walk and talk. - -Great. | 0:07:06 | 0:07:07 | |
-Ooh! Chocolate biscuits. | 0:07:08 | 0:07:11 | |
-Keith seems really sweet. | 0:07:21 | 0:07:22 | |
-Keith seems really sweet. - -He can be - sometimes. | 0:07:22 | 0:07:24 | |
-Listen, you know how people -always say we look alike? | 0:07:25 | 0:07:28 | |
-Yes, they do. | 0:07:30 | 0:07:32 | |
-A lot actually think we're twins. | 0:07:32 | 0:07:35 | |
-Anyway, I want you to know -one thing. | 0:07:37 | 0:07:39 | |
-If you ever want to talk -or if you need help with men... | 0:07:40 | 0:07:44 | |
-..I'm your man. | 0:07:46 | 0:07:47 | |
-If you want someone to confess in. | 0:07:48 | 0:07:51 | |
-Confide? | 0:07:51 | 0:07:53 | |
-Yes, that too. Anything to help you. | 0:07:54 | 0:07:57 | |
-Thank you. | 0:07:58 | 0:07:59 | |
-No problem. | 0:08:00 | 0:08:01 | |
-I've got to look after my sister, -haven't I? | 0:08:01 | 0:08:04 | |
-I like the idea of having a sister. | 0:08:04 | 0:08:07 | |
-It's nice. | 0:08:07 | 0:08:09 | |
-We had a gerbil once, -but that's not the same, is it? | 0:08:11 | 0:08:14 | |
-There is one thing -you can do for me. | 0:08:20 | 0:08:22 | |
-Yes? | 0:08:23 | 0:08:24 | |
-Phone Matthew. | 0:08:25 | 0:08:26 | |
-Tell him to get over here. | 0:08:28 | 0:08:29 | |
-And no excuses. | 0:08:30 | 0:08:32 | |
-He's already buried his granny -half a dozen times. | 0:08:32 | 0:08:35 | |
-PHONE | 0:08:45 | 0:08:47 | |
-Hello? | 0:08:53 | 0:08:54 | |
-Hello? - -Where are you? | 0:08:54 | 0:08:55 | |
-In the hospital. My granny's ill. | 0:08:57 | 0:08:59 | |
-And Elin Fflur to popped over -to sing a duet with her? | 0:08:59 | 0:09:02 | |
-My iPod's on. | 0:09:03 | 0:09:04 | |
-My iPod's on. - -Come here. Branwen's on the warpath. | 0:09:04 | 0:09:07 | |
-I know how to handle her. | 0:09:09 | 0:09:10 | |
-Hiya, Cats. | 0:09:10 | 0:09:12 | |
-Dump Elin Fflur -and come to work straightaway. | 0:09:12 | 0:09:15 | |
-How are you? | 0:09:18 | 0:09:19 | |
-How are you? - -Fine. | 0:09:19 | 0:09:21 | |
-Have you worked here long? | 0:09:29 | 0:09:30 | |
-Have you worked here long? - -Five years. | 0:09:30 | 0:09:32 | |
-Do you enjoy it? | 0:09:32 | 0:09:33 | |
-Do you enjoy it? - -I skip with excitement every day. | 0:09:33 | 0:09:35 | |
-If you don't like it, -why are you still here? | 0:09:35 | 0:09:38 | |
-Branwen. She's fantastic. | 0:09:38 | 0:09:40 | |
-The council -wanted to close this place down... | 0:09:41 | 0:09:44 | |
-..but Branwen insisted -they give it another chance. | 0:09:44 | 0:09:48 | |
-She's like Mother Teresa... -except she's still alive. | 0:09:48 | 0:09:52 | |
-This is the gym. | 0:09:54 | 0:09:56 | |
-Unfortunately for some... | 0:09:57 | 0:09:59 | |
-..we can't perform miracles. | 0:09:59 | 0:10:01 | |
-Some of this equipment looks old. | 0:10:02 | 0:10:04 | |
-Some of this equipment looks old. - -We'd love to buy new stuff. | 0:10:04 | 0:10:05 | |
-How can we when you and your type -steal the centre's money? | 0:10:06 | 0:10:10 | |
-How do you sleep at night when all -you do is hassle innocent people? | 0:10:10 | 0:10:15 | |
-You and everyone in that office. | 0:10:15 | 0:10:16 | |
-You and everyone in that office. - -What office? | 0:10:16 | 0:10:18 | |
-Go after the crooks who run the -banks and get millions in bonuses. | 0:10:18 | 0:10:22 | |
-What are you talking about? | 0:10:22 | 0:10:24 | |
-What are you talking about? - -You income tax people. | 0:10:24 | 0:10:25 | |
-You think I'm a tax inspector? | 0:10:26 | 0:10:28 | |
-You think I'm a tax inspector? - -Yes. Becky said so. | 0:10:28 | 0:10:29 | |
-A big, long word. | 0:10:33 | 0:10:35 | |
-I've never heard anyone else say it. | 0:10:35 | 0:10:38 | |
-Fees-something. | 0:10:38 | 0:10:39 | |
-Have you been on the gin again? | 0:10:39 | 0:10:42 | |
-Have you been on the gin again? - -No. Come on - think! | 0:10:42 | 0:10:44 | |
-Fees-something-ity. | 0:10:44 | 0:10:46 | |
-Feasibility? | 0:10:47 | 0:10:49 | |
-Feasibility? - -Yes! Well done, Matthew. | 0:10:49 | 0:10:51 | |
-I didn't say it. | 0:10:52 | 0:10:53 | |
-It was nice of you to turn up. | 0:10:53 | 0:10:55 | |
-The word you're looking for -is feasibility. | 0:10:56 | 0:10:59 | |
-In other words, -I'll see how this place works. | 0:11:00 | 0:11:03 | |
-What's good and what's not. | 0:11:03 | 0:11:05 | |
-Why didn't you say so -in the first place? | 0:11:06 | 0:11:09 | |
-The toastie maker in the office -is on the blink and the radiator... | 0:11:09 | 0:11:15 | |
-The equipment and the staff too. | 0:11:15 | 0:11:17 | |
-Who's efficient... | 0:11:18 | 0:11:19 | |
-..and who's seen better days, -like the toastie maker. | 0:11:20 | 0:11:24 | |
-. | 0:11:33 | 0:11:33 | |
-Subtitles | 0:11:39 | 0:11:39 | |
-Subtitles - -Subtitles | 0:11:39 | 0:11:41 | |
-Hey, babes. | 0:11:47 | 0:11:48 | |
-So, Keith, how do you know Branwen? | 0:11:49 | 0:11:52 | |
-College. | 0:11:52 | 0:11:54 | |
-What sort of student was she? | 0:11:54 | 0:11:56 | |
-Wild? | 0:11:56 | 0:11:58 | |
-I wouldn't know. -I was one of her lecturers. | 0:11:58 | 0:12:01 | |
-I considered doing a B-Tech -in Business Studies too. | 0:12:01 | 0:12:05 | |
-Branwen did Theory of Microeconomics -and European Marketing. | 0:12:05 | 0:12:10 | |
-Do you enjoy working here? | 0:12:12 | 0:12:14 | |
-Yes, it's great. | 0:12:14 | 0:12:16 | |
-I hate these big gyms. -They're no fun. | 0:12:18 | 0:12:20 | |
-Everyone here knows each other -and the personal touch is important. | 0:12:20 | 0:12:25 | |
-Hey, babes. Are you OK? | 0:12:26 | 0:12:27 | |
-Hey, babes. Are you OK? - -Do I look OK? | 0:12:27 | 0:12:28 | |
-If you don't feel 100%, -you don't have to do the session. | 0:12:29 | 0:12:34 | |
-Just take a break. Chill. | 0:12:35 | 0:12:37 | |
-I don't want to flippin' chill. | 0:12:38 | 0:12:40 | |
-Inland blinkin' Revenue? | 0:12:55 | 0:12:56 | |
-Inland blinkin' Revenue? - -Alright. You've made your point. | 0:12:56 | 0:12:59 | |
-I came this close -to calling him a... | 0:13:00 | 0:13:02 | |
-Catrin? | 0:13:03 | 0:13:04 | |
-Hey, what's wrong? | 0:13:18 | 0:13:20 | |
-Hey, what's wrong? - -Nothing. | 0:13:20 | 0:13:22 | |
-You enjoy crying in toilets, do you? | 0:13:22 | 0:13:25 | |
-What's wrong? | 0:13:30 | 0:13:31 | |
-Barry. | 0:13:33 | 0:13:34 | |
-Barry. - -Never liked the place. | 0:13:34 | 0:13:35 | |
-It's common -and the candyfloss isn't fluffy. | 0:13:36 | 0:13:39 | |
-No - Barry, my boyfriend. | 0:13:40 | 0:13:42 | |
-My ex-boyfriend for four hours, -11 minutes and 15 seconds. | 0:13:43 | 0:13:47 | |
-He said we should finish and that -he hadn't been happy for a while. | 0:13:48 | 0:13:52 | |
-He bought this kit -and gym membership for me... | 0:13:53 | 0:13:56 | |
-..on our six-month anniversary. | 0:13:56 | 0:14:00 | |
-Yes? | 0:14:06 | 0:14:07 | |
-Yes? - -You're late. | 0:14:07 | 0:14:09 | |
-Who was that? | 0:14:11 | 0:14:12 | |
-A stupid plonker -who thinks he's important. | 0:14:13 | 0:14:16 | |
-What does he want? | 0:14:16 | 0:14:18 | |
-What does he want? - -He wants to sack us all. | 0:14:18 | 0:14:19 | |
-You'd better go. | 0:14:20 | 0:14:21 | |
-You'd better go. - -No. He can wait. | 0:14:21 | 0:14:22 | |
-I don't want you to get hassle. -I'm fine. | 0:14:22 | 0:14:25 | |
-Here. | 0:14:26 | 0:14:27 | |
-Look after yourself. | 0:14:27 | 0:14:29 | |
-If you need anything, -you know where I am. | 0:14:29 | 0:14:32 | |
-I believe in punctuality. | 0:14:43 | 0:14:45 | |
-And I believe -I should be five foot eight... | 0:14:45 | 0:14:48 | |
-..but you can't have it all. | 0:14:48 | 0:14:50 | |
-Take a seat. | 0:14:51 | 0:14:52 | |
-When I arrived this morning, the -office and reception were deserted. | 0:15:02 | 0:15:07 | |
-Hands up. -I was out having a sneaky fag. | 0:15:07 | 0:15:10 | |
-It's not the crime of the century. | 0:15:10 | 0:15:12 | |
-I take it you're familiar with -the 2004 Data Protection Act. | 0:15:13 | 0:15:17 | |
-Hmm. | 0:15:20 | 0:15:21 | |
-How long have you worked here? | 0:15:22 | 0:15:23 | |
-How long have you worked here? - -I came here straight from school. | 0:15:23 | 0:15:26 | |
-Have you been here too long? | 0:15:26 | 0:15:29 | |
-What? | 0:15:29 | 0:15:30 | |
-What? - -Do you take your job seriously? | 0:15:30 | 0:15:32 | |
-Or do you come here just to gossip? | 0:15:33 | 0:15:35 | |
-The ability to use a computer -is essential for office workers. | 0:15:36 | 0:15:42 | |
-Yes, I know. | 0:15:42 | 0:15:43 | |
-Isn't paper and pencil easier? | 0:15:43 | 0:15:46 | |
-Isn't paper and pencil easier? - -Yes, but... | 0:15:46 | 0:15:47 | |
-Do you drink during office hours? | 0:15:47 | 0:15:49 | |
-Do you drink during office hours? - -Yes... no. What? | 0:15:49 | 0:15:52 | |
-Matthew says you're fond of gin. | 0:15:52 | 0:15:55 | |
-Matthew says you're fond of gin. - -What the...? | 0:15:55 | 0:15:56 | |
-Rebecca! | 0:15:57 | 0:15:58 | |
-Catrin! | 0:16:05 | 0:16:06 | |
-Catrin, what are you doing? | 0:16:06 | 0:16:08 | |
-The heartless swine! | 0:16:09 | 0:16:11 | |
-Come away from the side. Please. | 0:16:11 | 0:16:15 | |
-Losers like Barry aren't worth it. | 0:16:15 | 0:16:19 | |
-A lot of men like Barry think money -and power will make them happy. | 0:16:20 | 0:16:25 | |
-But the way you treat people -is much more important. | 0:16:27 | 0:16:31 | |
-Barry will understand that one day. | 0:16:31 | 0:16:34 | |
-But he'll be too late... | 0:16:37 | 0:16:39 | |
-..because you'll have -a stonking new boyfriend... | 0:16:39 | 0:16:42 | |
-..who knows -how to treat you properly. | 0:16:43 | 0:16:47 | |
-You're brilliant. | 0:16:49 | 0:16:51 | |
-When you find that new stonker... | 0:16:54 | 0:16:56 | |
-..make sure he's got -a hunky friend for me. | 0:16:57 | 0:17:00 | |
-One who doesn't wear pink socks. | 0:17:01 | 0:17:04 | |
-As I'm so useless at my job, -I've got no choice but to resign. | 0:17:12 | 0:17:16 | |
-Whoa! | 0:17:18 | 0:17:19 | |
-Can't use a computer. -Can't store files safely. | 0:17:19 | 0:17:23 | |
-Can't live without alcohol. | 0:17:23 | 0:17:25 | |
-It's obvious I'm useless. | 0:17:25 | 0:17:27 | |
-You asked me -to look at it objectively. | 0:17:27 | 0:17:30 | |
-Ah! You're all here. | 0:17:30 | 0:17:32 | |
-Come on in. -I want to talk to you all. | 0:17:32 | 0:17:34 | |
-Keith. | 0:17:35 | 0:17:37 | |
-Babes? | 0:17:43 | 0:17:44 | |
-Sneaky fag, in a leisure centre? | 0:17:51 | 0:17:54 | |
-Where do I blinking start? | 0:17:57 | 0:17:59 | |
-Please! | 0:18:00 | 0:18:01 | |
-We won't stand here to be insulted. | 0:18:01 | 0:18:03 | |
-We won't stand here to be insulted. - -Walk out now and you'll regret it. | 0:18:03 | 0:18:05 | |
-You're totally unprofessional -and you're lazy at times. | 0:18:06 | 0:18:11 | |
-Do you know what -this place's USP is? | 0:18:12 | 0:18:15 | |
-You. | 0:18:17 | 0:18:18 | |
-You give the place character. -People trust you. | 0:18:19 | 0:18:23 | |
-There's a lot of work to be done and -please don't think it'll be easy... | 0:18:23 | 0:18:28 | |
-..but if you're willing -to put in the effort... | 0:18:28 | 0:18:32 | |
-..I see no reason for Branwen not to -implement her new business plan. | 0:18:33 | 0:18:38 | |
-So our jobs are safe? | 0:18:41 | 0:18:43 | |
-Yes. | 0:18:43 | 0:18:45 | |
-For now. | 0:18:45 | 0:18:47 | |
-Right! Shift your stumps. | 0:18:56 | 0:18:58 | |
-We've got work to do. | 0:18:58 | 0:19:00 | |
-Why? | 0:19:07 | 0:19:08 | |
-They're not perfect -by any stretch of the imagination... | 0:19:08 | 0:19:13 | |
-..but in order to succeed, you need -supportive staff around you. | 0:19:13 | 0:19:17 | |
-As Tom Peters said, -"The magic formula... | 0:19:18 | 0:19:21 | |
-..that successful businesses -have discovered... | 0:19:21 | 0:19:25 | |
-..is to treat customers like guests -and employees like people. | 0:19:25 | 0:19:30 | |
-Let's go out to dinner to celebrate. | 0:19:37 | 0:19:40 | |
-No. | 0:19:43 | 0:19:44 | |
-I've got to finish -going through these figures. | 0:19:45 | 0:19:48 | |
-Get in touch if you want anything. | 0:19:54 | 0:19:56 | |
-Get in touch if you want anything. - -OK. Thank you. | 0:19:56 | 0:19:58 | |
-PHONE | 0:20:38 | 0:20:40 | |
-Hello? | 0:20:44 | 0:20:46 | |
-I've been thinking. | 0:20:46 | 0:20:47 | |
-I've been thinking. - -Yes? | 0:20:47 | 0:20:49 | |
-I've e-mailed Rebecca to tell her -you'll be here tomorrow... | 0:20:49 | 0:20:53 | |
-..to discuss my short-term -business plan for this place. | 0:20:53 | 0:20:57 | |
-Is that alright with you? | 0:20:58 | 0:21:00 | |
-Is that alright with you? - -Yes, that's fine. | 0:21:00 | 0:21:01 | |
-See you tomorrow. | 0:21:03 | 0:21:04 | |
-I look forward to it. | 0:21:05 | 0:21:07 | |
-S4C subtitles by Eirlys A Jones | 0:21:29 | 0:21:32 | |
-. | 0:21:32 | 0:21:32 |