Bruges Tour The Apprentice


Bruges Tour

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This is not a holiday camp.

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This is a business proposition from heaven.

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Lord Sugar is searching for a brand-new business partner.

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Forget about Brexit.

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In this process,

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I'm the one who decides who's going to remain and who's going to leave.

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Competing for his cash...

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..millionaire moguls in the making.

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This is a bloody shambles.

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It was boring, boring, boring.

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There was no bloody strategy.

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We need to go now.

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Run.

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Oh, my God!

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It's a prize worth fighting for.

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-Can you actually, physically, do it?

-No.

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Your behaviour is ridiculous.

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18 candidates...

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Are you putting in any input or you just trying to stray away

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from actually making a decision yourself?

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..12 tough tasks...

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Are we going to win this?!

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..one life-changing investment.

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You're fired. You're fired.

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You didn't follow the money.

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You're fired.

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Previously...

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I want you to acquire nine items.

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The team that has spent the least amount of money will win.

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Sajan led one team...

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I'm from London, so I will be project manager.

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..in different directions.

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Is EC1 anywhere near E14?

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As Harrison hit a dead end...

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Shuts at five - it shut at five.

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..the team's chances stalled.

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Where are they?

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Agh!

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On the other team...

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Good luck, everybody.

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..Joanna was in the driving seat.

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In terms of negotiation, I'll be leading it and I'll be closing it.

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Elizabeth and Bushra had a bumpy ride...

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You don't actually own up to what you've done,

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and I'm actually tired of that.

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What would you like me to do and I will do it.

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Be professional.

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..and despite a last-minute U-turn...

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Go, go, go!

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..Joanna's team won the day...

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They managed to get all nine items for £210.

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..but, for Sarah-Jayne, a caution.

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I would say your style is, no fireworks, no disasters.

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On the losing team...

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A Japanese tourist who just got off a plane

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would have worked his way round London better than you lot.

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..Harrison was almost towed away.

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Don't know, do you just talk a good game, or what?

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..but it was Ross...

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What did you do?

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-I knew you'd ask me that.

-Did you?

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..who became the fifth casualty of the boardroom.

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You are a fish out of water.

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Ross, you're fired.

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Now 13 remain to fight for the chance

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to become Lord Sugar's business partner.

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5am.

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PHONE RINGS

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Hello.

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Lord Sugar would like you to make your way

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to the docks in Southampton.

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Please pack an overnight bag, the cars will be leaving in 30 minutes.

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The port of Southampton. Thank you very much. Bye-bye.

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We're going overseas.

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Guys, passports, we're going overseas!

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Going to Southampton.

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Southampton!

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Going on a cruise!

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I'm just packing all my knickers.

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Oh, my God, what are you expecting to happen?!

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SHE CHUCKLES

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I think it's a cruise ship.

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Do you reckon? I don't know the port of Southampton, where it goes to,

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but I'm thinking maybe somewhere in Europe, but I'm not entirely sure -

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but I'm excited.

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Southampton...

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..home to the UK's largest cruise ship, Britannia.

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Well, good morning. I'm sorry I can't be with you today,

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but I have been called away on urgent business.

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You may be wondering why you are stood on board this beautiful ship.

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Well, shortly, this ship along with all of you

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will be departing for the historic city of Bruges in Belgium.

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So, your next task is to plan and execute a tour of Bruges.

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You'll need to sell tickets

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and give your clients the best possible experience.

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Now let me give you a warning - if your tour is not shipshape,

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your clients can ask for their money back.

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The winner will be the team that makes the most profit -

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but on the losing team, at least one of you will be fired.

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Bon voyage, and I'll see you back in the boardroom in a few days' time.

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Now, Lord Sugar would like to shake the teams up a bit.

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So, from Graphene, would Jade, Sarah-Jayne and Anisa

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please go over to Vitality,

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and from Vitality, would Sarah, Sajan and Harrison

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please move over to Graphene?

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Now Karren will be following Vitality

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and I will be following Graphene.

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So, good luck and off you go.

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With almost 3,000 passengers on board,

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excursions onshore are big business.

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Charge more for the tickets than the tour costs to run,

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and there is a pretty profit to be made.

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Welcome, ladies, to Vitality.

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Thank you.

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First job, choose a skipper.

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I'll just kick this one straight off,

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I'm happy to be project manager.

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I think I'll bring everyone together,

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I know everyone's strengths and weaknesses -

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not necessarily weaknesses -

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so, yeah, I think I'll be a good project manager on this one.

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Unless anyone else wants to put their hat in.

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I'll stick myself forward, as well.

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I've got the leadership skills, and I've been on cruises before.

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-I'm going to back Sarah.

-OK.

-Yeah.

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-OK.

-I'm Sarah...

-Yeah.

-OK.

-Brilliant.

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Karren was quite negative about myself in the last boardroom

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so, obviously, I need to prove myself.

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Even though this isn't within retail,

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I do feel like I can really show off my skills within this one.

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Obviously, I've got to do the team split,

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so, sales team, I was thinking Jade, Andrew and Michaela,

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because you're all very strong on sales,

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and Charles, Anisa and myself on the planning team.

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So I think we'll have a really good split.

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-Yeah.

-OK, superb.

-Yeah.

-No, I agree.

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Heading up the other team...

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Myself, Sajan, Joanna and Harrison, on the tour team...

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..florist Elizabeth.

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..and I'm thinking, so far as the sub team, James, Bushra and Sarah.

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Next, decide what type of tour to run.

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Would you like to look at modern Bruges?

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With a place like this, I don't think new, modern,

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I think the beauty of this place

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-is the fact that it's got a lot of history behind it.

-OK.

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If you look at the modern juxtaposition of the architecture

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versus the historical position of the architecture,

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the two bounce off each other quite well.

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We can give people a very good, coherent day out,

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and that's something we can sell very well.

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I mean, it's... If you feel more comfortable with that,

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-we should go with that.

-OK, modern.

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I really like the idea of history, only because it's a historic town,

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and if you are going on holiday you'd want to know about the town,

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that's why you're there.

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I think with history we need to be careful, though,

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because whoever's going to give the tour has to be absolutely spot on

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with their facts, because you might have someone on board...

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I was thinking Anisa would be really good.

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Would you be happy with that?

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Obviously we can talk about it later,

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but I just think you're very entertaining!

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The thing I'm concerned about is the facts and figures.

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I'm good with facts and figures, I can assist you with that.

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-Yeah, and we can chip in.

-No problem whatsoever.

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On Elizabeth's team...

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I'm thinking if you're doing something modern,

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you should do Segway.

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..pick an activity to help pull in the punters.

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Segways marry better with modern.

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-Is that carried?

-Yeah.

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Next, to provide a flavour of Flanders...

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Belgium's always been known

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for having the best chocolate in the world.

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..the tours can take in a tasting.

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-When in Belgium, why not go to...?

-Buy chocolate.

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Exactly, it makes perfect sense.

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-So, is that unanimous?

-Yes, yes.

-OK.

-Sounds good.

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Right guys, two things.

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In Flemish, "hoi-hoi" is "hello" and "dank u wel" is "thank you".

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-Remember that, it will serve you very well.

-Dank u wel!

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For Sarah-Jayne's team...

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I think we should go for the horse and tram,

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I think it's in fitting with what we're actually going for.

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..activity decided, now choose what to sample.

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-Looking at Belgium, it's known for its waffles.

-Yeah.

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There's beer, as well - what do you guys think?

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So, I actually used to give tasting experiences on beer

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and I've been on tequila tasting, wine tasting,

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vodka tasting, gin tasting - yeah, anything alcohol, I'll do a tasting.

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-I think the beer's a really nice idea.

-Yeah.

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-Shall we go with beer, then?

-OK, fab.

-Yep.

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This is going to be an easy sell.

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You could sell this based on the beer tasting event, I think,

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but the other things are just additional extras.

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It's going to be great, I can't wait.

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-Sounds great, cheers.

-Good luck.

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6pm. While half of each team plan their tours...

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We're taking these people on a walk around Bruges.

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..for the rest, sell 16 tickets...

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I was thinking about maybe £100 a ticket.

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..before heading ashore tomorrow.

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When I was in the UK I went on a Segway tour.

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It cost me £40 for an hour.

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OK, now, that's the thing - I don't...

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I'm not sure how long they're going to last.

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We need to ideally speak with the team and confirm that.

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-Yeah.

-We've got 16 tickets in total, yeah?

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-Mm-hm.

-Yeah.

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I mean we could always start, perhaps, at £55 a ticket, and...

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And then come down to 50.

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I mean, I'd pay £55 for a Segway tour.

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-Cool, let's go into this. Yeah?

-Perfect. Cool, let's go.

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Mapping out their excursion...

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I'm quite happy to introduce the tour.

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..project manager Elizabeth...

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What I'd like us all to do is engage our tour group as we go.

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..takes control.

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-Now, what I'm thinking is, there's four of us.

-Mm-hm.

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So, it would work if we picked out four places

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and each of those places someone know some key facts about

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so that then we've not got too much to do.

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Can I just say that it has to be enjoyable for them.

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-Yep.

-If it feels like we're just, you know,

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regurgitating information,

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then it won't seem as if it's, like, an experience.

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Right.

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What we need to do is get that map on there, OK?

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Joanna, can you just quietly work to get yourself informed

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about a couple of key places, and when the guys have done that,

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we'll come back in a couple of minutes

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and start talking the options through, is that OK?

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The strategy going forward

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is giving everybody small, manageable chunks

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and if everybody does their small, manageable chunk

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it allows them to support other people in their chunks,

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and together we can draw a tapestry and get this job done together.

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Where's the St John's Hospital?

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Er, that's there.

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Working out where to stop on their history tour...

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-Oh!

-Go on.

-It's home to seven Benedictine nuns.

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..Sarah-Jayne's team.

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Anisa, I think you'll be great at leading the tour,

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and then, Charles, if you could do the logistics.

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First, I think we need to sort the route out,

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and then go to the facts because we need to know

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-where we're going to be able to tie it in with the facts.

-Yeah.

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I want to work out the distances.

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-OK, so, we're starting here.

-Yep.

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Now, let's have a little look here.

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I need to memorise stuff, cos I'm just concerned that...

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Yeah - at the end of the day,

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you need to turn up and you need to know where we're going

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-and then we can talk about it.

-I would say that walk's 12 minutes.

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Then we go this way, here... to about there...

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..and then across.

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See what I mean? Like, I think we're fannying about,

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-we don't need to fanny about.

-Let's get this route on the map quickly.

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Anisa does seem a little bit worried,

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she keeps expressing that she's got a lot of facts to learn.

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That is her key job tomorrow,

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so there's nothing else for her to focus on other than that.

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-Let's just calm down, first of all.

-Yeah.

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I think we're all a bit... Once we've done this, literally,

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-we're going to help you on the facts.

-We'll help with the facts.

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On Elizabeth's sub team...

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Guys, how would you fancy a Segway tour tomorrow?

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..pitching a modern tour of Bruges...

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We've got a Segway tour around the city.

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..recruitment firm owner James.

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What this is is a more thrilling way to actually see the city

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without having to walk around it. You're on a Segway.

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-That's true, we don't like walking!

-There you are, then,

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there's no better way, is there?

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-So, two for £100.

-Yeah.

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-You interested?

-Come on!

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Yeah, there you are, go on, then!

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Perfect.

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Brilliant. Brilliant. Perfect.

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For all the brilliance of James's patter,

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I think there is a problem here.

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They've talked a lot about Segways, but where's the modern Bruges?

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Where's the tour of the city?

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They've barely mentioned that.

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Do we want a very quick call with Elizabeth

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to just confirm our strategy?

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What time is it? 7:15.

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-Right.

-No call, no call. 100%.

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-100%.

-We've got 45 minutes.

-Carry on.

-Let's do it, let's do it.

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Tasked with finding takers for their history tour...

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We'll take you on a beer tasting, history/tasting event.

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..Jade, Michaela and Andrew.

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So we'll give you some beers from Belgium, tell you about them.

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The package at the moment is £175 per couple.

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-How many drinks?

-Well, we'll see you right,

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don't you worry about that, we'll see you right -

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even if you have had a skinful, don't worry about it,

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we'll get you back.

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Shall we get your details and get you signed on?

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-Yes.

-Yeah?

-Yeah.

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Andrew is selling this tour on the basis of the beer

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and a promise that they'll get a lot of it.

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Well, that's quite a risky strategy,

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because if he can't deliver the amount of beer he's promised

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he's going to end up with some really unhappy customers.

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Chimay, Duvel - some really good beers

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that'll get you off your nut, as well.

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7:30pm...

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Right, I definitely think we need to call the other team.

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..a chance to check in.

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-Hello.

-Have you started to sell the tickets?

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175 for 2.

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-90 quid each, almost.

-OK.

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Right, we really need to go away and start selling,

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because, yeah, they aren't going to sell themselves.

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-Bye.

-Bye.

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This tour has got to be good,

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because for £87.50, you'd be expecting a lot.

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-Look at how many pages I've got to learn.

-Yeah.

-Yep.

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We will also help you with the facts,

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it's just very important that we know what we're talking about -

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you know, it's got to look slick.

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I specified I wasn't very good at facts -

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everyone's like, "Oh, we'll help you with the facts."

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I don't see anyone helping with the facts.

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I'm left with the facts,

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and we're selling a historical tour for £85 per ticket.

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I'm really pissed off.

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On the other team...

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-RECORDING:

-This person's phone is switched off.

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..no answer from James.

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I would have liked to have spoken to them

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to make sure they're 100% informed,

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but if they're selling well they'll be doing a good job for us.

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What we're doing is we're taking these people

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for about an hour or so, give them a walk,

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get them to the chocolate shop.

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-Yeah.

-Then we've got to walk them up to the Segway place.

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-Which is here.

-Then they have a whip round on a Segway

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-and then we get them back to...

-Walk them back.

0:14:180:14:20

-Yeah.

-Yeah, no, that sounds good to me.

0:14:200:14:22

8:30pm.

0:14:230:14:25

We need to crack on now.

0:14:250:14:27

For both teams...

0:14:270:14:28

All right, I'm going in.

0:14:280:14:30

..final chance to find customers.

0:14:300:14:32

Change of plans, if you've got any -

0:14:320:14:34

come with us, we're going on a beer tasting event.

0:14:340:14:37

We have got something fantastic for you tomorrow,

0:14:370:14:39

have you ever been on a Segway?

0:14:390:14:41

We've got a brilliant beer tasting experience.

0:14:410:14:44

-Segway, Segway - I can see you both on a Segway.

-Yeah, yeah.

0:14:440:14:48

We do have a walking tour with a trained tour guide.

0:14:480:14:51

-I don't know if you've heard of Segways?

-No.

0:14:520:14:55

We'll do it for £50 a head, deal?

0:14:550:14:57

-Yeah.

-Fantastic!

0:14:570:14:58

Lovely, we'll get you signed up, perfect.

0:14:580:15:00

It's so easy to sell a Segway.

0:15:000:15:02

Do you think it'd be something

0:15:020:15:03

that you would be interested in joining us?

0:15:030:15:05

-We've never done it, so yeah.

-Thanks, guys, see you tomorrow.

0:15:050:15:08

9pm - tomorrow, half of each team will run the tour.

0:15:080:15:12

-Hi, guys.

-Hi, team.

0:15:120:15:14

The rest will negotiate a price for the tasting experience.

0:15:140:15:17

What have you done? How many tickets have you sold?

0:15:170:15:20

-We sold ten tickets.

-At what price?

-At an average of £82.50 each.

0:15:200:15:23

That's amazing.

0:15:230:15:25

-It needs to be clinical tomorrow.

-Yes.

0:15:250:15:28

So, what I'm going to do, I'm going to swap with you.

0:15:280:15:30

-You, me and you?

-Yeah.

-Brilliant.

0:15:300:15:31

Cos I think you're going to be amazing at...

0:15:310:15:33

-Come on, Charles!

-I think you'll be amazing at the beer tasting.

0:15:330:15:36

Obviously, these two will get you up to speed,

0:15:360:15:38

and then obviously us three can go out and negotiate beer.

0:15:380:15:40

You've just got to make sure that your customer service is on point.

0:15:400:15:43

I'm really feeling the pressure that I have to deliver tomorrow,

0:15:430:15:46

because right now I only have facts for half of the tour,

0:15:460:15:49

and I'm struggling.

0:15:490:15:52

So, I feel completely unprepared.

0:15:520:15:53

How are we doing?

0:15:570:15:58

A lot of people already had excursions booked and stuff.

0:15:580:16:00

So, I mean...

0:16:000:16:01

-How many sales have you...?

-I don't believe that face.

-How many...

0:16:010:16:04

-We sold them all!

-Guys, seriously.

-16!

0:16:040:16:08

How much did you sell each for?

0:16:080:16:09

-50 quid a ticket.

-50 quid,

0:16:090:16:10

and then the last two, with two minutes to go, were 40 quid each.

0:16:100:16:13

Right, I've got a lot of key information I've got to get through.

0:16:130:16:15

-OK.

-I appreciate you more than you could possibly imagine,

0:16:150:16:18

but, we'll say thank you in a minute.

0:16:180:16:19

Right, tomorrow.

0:16:190:16:21

We've got a simple tour sorted out.

0:16:210:16:23

We've got that sorted. Good.

0:16:230:16:24

Can you tell us what the tour is, though?

0:16:240:16:26

It's a very simple tour.

0:16:260:16:27

-On Segways?

-The two simplest...

0:16:270:16:29

-No.

-What do you mean?

0:16:290:16:31

Right, let me tell you.

0:16:310:16:32

-No, no. It has to be Segways.

-Let me tell you.

0:16:320:16:34

The tour is this. We have a walking tour of three stops,

0:16:340:16:38

then we go to the chocolates, then we go to the Segways.

0:16:380:16:40

Well, we've told everybody that they're going,

0:16:400:16:43

and then they get on the Segways.

0:16:430:16:44

I'm sure we can manage expectations.

0:16:440:16:46

My biggest concern for tomorrow will be that the tour doesn't stack up

0:16:480:16:51

with what we've sold

0:16:510:16:52

and how the guests will respond to that -

0:16:520:16:54

but I'm hoping that it's well received and we can manage it.

0:16:540:16:56

-OK, guys, we're going to do great, let's get it done.

-Yes.

0:16:560:16:59

Visited by eight million people a year,

0:17:060:17:09

the picturesque city of Bruges.

0:17:090:17:12

Today, half of each team will be tour guides.

0:17:120:17:15

Come on over, let's have you.

0:17:160:17:18

Taking charge of the modern tour...

0:17:180:17:20

Is everybody nice and close so they can hear me?

0:17:200:17:23

..project manager Elizabeth.

0:17:230:17:25

OK, now, if I can't see your eyes, you can't see me.

0:17:250:17:28

Right guys, good morning.

0:17:280:17:30

My name's Elizabeth,

0:17:300:17:31

and we're going to lead the tour around Bruges today.

0:17:310:17:34

We do need to be quite punctual,

0:17:340:17:36

because we've got to get you guys to the Segway tour

0:17:360:17:39

for 2:00 to start it.

0:17:390:17:41

Now, is everybody watered and been to the loo

0:17:410:17:43

and all that sort of thing?

0:17:430:17:44

You're all good to go, yeah?

0:17:440:17:46

Brilliant, OK, I think we're ready to go.

0:17:460:17:49

The thing I'm most worried about is timing.

0:17:490:17:51

We need to keep these people moving,

0:17:510:17:53

and if we miss the chocolate shop and the Segway, what have they got?

0:17:530:17:55

A wander around Bruges - they could have got that for free.

0:17:550:17:58

So, is everybody ready to get going?

0:17:580:18:00

-ALL:

-Yes.

-Brilliant.

0:18:000:18:01

We're stronger together, so, let's go, yeah?

0:18:010:18:04

This way!

0:18:040:18:05

Kicking off their history tour...

0:18:070:18:08

Welcome to Bruges.

0:18:080:18:10

..project engineer Andrew.

0:18:100:18:12

The plan is we're going to take you on a little history walking tour.

0:18:120:18:15

Show you some of the sights,

0:18:150:18:17

then we're going to take you to the beer tasting.

0:18:170:18:19

Because we thought, a horse and cart is going to be even better

0:18:190:18:22

after a few Belgian beers.

0:18:220:18:23

Do you know what I mean? That's going to be good.

0:18:230:18:25

Then we'll get you on a horse and cart

0:18:250:18:26

and we'll get you back on the boat before it sails.

0:18:260:18:28

Otherwise, we're going to have to get you on some flights -

0:18:280:18:31

and we've not got that much money.

0:18:310:18:32

I'm obviously looking forward to the beer tasting the most.

0:18:320:18:35

Because if I get to have a few myself, I'm going to be happy.

0:18:350:18:38

If they have a good time

0:18:380:18:39

and they feel like they've got value for money,

0:18:390:18:41

hopefully that's going to be enough. So, fingers crossed.

0:18:410:18:44

Testing. Oh, there we go.

0:18:440:18:46

IT CLICKS RHYTHMICALLY

0:18:460:18:49

LAUGHTER

0:18:490:18:50

Onwards. Let's go. After you.

0:18:500:18:53

While half of each team set off to see the sights...

0:18:530:18:56

Whoo! Scream if you want to go faster!

0:18:560:18:59

..the rest must secure a deal on their tasting experience.

0:18:590:19:03

We are bringing 16 guests in there

0:19:030:19:04

who are going to want to buy chocolate

0:19:040:19:06

for their families and friends to take home,

0:19:060:19:08

so, I think that we try and get them to give us a selection of chocolates

0:19:080:19:11

for each person for free.

0:19:110:19:13

I mean, it would be lovely to push it a little bit further,

0:19:130:19:16

and even say to the owner, if whatever sales he makes,

0:19:160:19:20

can we take a small percentage of that,

0:19:200:19:22

or to negotiate maybe 5% of anything bought in the shop.

0:19:220:19:25

10:30am...

0:19:260:19:28

Are we all here, everybody together?

0:19:280:19:30

Fantastic.

0:19:300:19:32

Leading the way on the modern tour, Elizabeth.

0:19:320:19:35

Right, everybody.

0:19:360:19:38

What's the word for hello?

0:19:380:19:40

Hoi-hoi!

0:19:400:19:42

Tell the square hello.

0:19:420:19:43

-ALL:

-Hoi-hoi!

0:19:430:19:45

Pardon?

0:19:450:19:46

-Hoi-hoi!

-Better. Let's go.

0:19:460:19:48

On the history tour team...

0:19:500:19:52

-Anisa.

-Yes.

-Last tour's actually on our left-hand side here.

0:19:520:19:56

..Charles searches for St John's Hospital...

0:19:560:19:59

Clearly we're on water -

0:19:590:20:00

what we need to do, just walk slightly around.

0:20:000:20:01

-OK, so shall we walk around? Let's do that.

-We will indeed.

-Yep.

0:20:010:20:04

..one of Bruges' most popular attractions.

0:20:040:20:06

-We're lost.

-No, not at all, we're there.

0:20:060:20:08

Just got to go around to get to the entrance.

0:20:080:20:10

I can see here Andrew, definitely, definitely, we can get around.

0:20:100:20:13

-But, you don't know?

-Not for a fact.

0:20:130:20:15

Just having a little bit of map...

0:20:150:20:16

I think we can, I think we can -

0:20:160:20:18

because, look, here, this is the entrance here.

0:20:180:20:20

-We can, we can.

-We can?

-I'm going to go with that, yeah.

0:20:200:20:22

OK, Charles has got his intuition, we're going to go.

0:20:220:20:24

-I'm telling you we can do it.

-Let's do this.

0:20:240:20:26

Charles, we're going to do it!

0:20:260:20:27

-Commit, commit! Let's go!

-I'm committed to this.

0:20:270:20:30

We'll get there soon, guys, don't worry.

0:20:300:20:32

Woohoo! Beer!

0:20:320:20:33

On the other half of the team...

0:20:360:20:38

How many beers do people usually taste

0:20:380:20:40

if they're doing it within 45 minutes?

0:20:400:20:42

..taking the lead on beer negotiations...

0:20:420:20:45

-If you're going for a tasting paddle...

-Yep.

0:20:450:20:47

..three little tasting glasses, this is about it.

0:20:470:20:49

..project manager Sarah-Jayne.

0:20:490:20:51

What can you do price-wise?

0:20:510:20:53

So, it will be 60 euros.

0:20:530:20:54

-60 euros for ten people.

-For ten people.

0:20:540:20:57

You know, I can bring ten tourists your way,

0:20:570:20:59

you know, they've got money in their pockets,

0:20:590:21:01

they'll be spending - so, if we can go with 50...

0:21:010:21:03

-All right.

-Brilliant.

-Deal.

0:21:030:21:05

OK, so, can I just suggest, as well,

0:21:050:21:07

maybe we could negotiate getting some bottles for them to take with them?

0:21:070:21:10

-Yeah, definitely.

-Right, so could we say, then,

0:21:100:21:13

as a whole package, maybe, we'll do the tasting,

0:21:130:21:16

the three little samples and also two bottles for 95 euros?

0:21:160:21:21

For 95 you got yourself three tasters

0:21:210:21:23

and two bottles to take away.

0:21:230:21:25

-Yep.

-Great.

-Thank you.

-Thank you very much.

0:21:250:21:27

I don't think Sarah's confident in ever making decisions by herself.

0:21:270:21:30

-Thank you.

-Bye.

0:21:300:21:32

I think if they would have just said three little samples

0:21:320:21:34

then nobody would be happy with that with the price that they paid,

0:21:340:21:37

so was important to get in some more beer for them.

0:21:370:21:39

On the other team...

0:21:390:21:41

-So, this is where the magic happens?

-Yes.

0:21:410:21:43

..priority for James...

0:21:430:21:45

It would be stunning for them to see some of this

0:21:450:21:47

and see you doing some of the magic.

0:21:470:21:49

..lock down a sweet deal at the chocolate shop.

0:21:490:21:51

Hopefully you'd be happy to supply complimentary chocolates?

0:21:510:21:55

Exactly, something like that.

0:21:550:21:57

Perfect. The other thing I was going to say,

0:21:570:21:59

so, if we we're to help with the sales

0:21:590:22:01

and get the people buying the chocolate,

0:22:010:22:04

would you guys be happy to come to us to negotiate a percentage

0:22:040:22:08

of the total sales that we would bring from the 16 guests

0:22:080:22:11

around the sort of 5-7% mark of the sales?

0:22:110:22:16

Er...

0:22:160:22:17

That's the idea, we just want to promote the shop

0:22:170:22:20

and then take just a small percentage

0:22:200:22:22

of, you know, the promotion from those tourists.

0:22:220:22:24

I will give you something, yes.

0:22:240:22:26

I can give you 5%.

0:22:260:22:29

OK. Perfect.

0:22:290:22:31

For all James's talk and schmoozing,

0:22:310:22:33

actually, it was Joanna, she pressed, pushed,

0:22:330:22:37

and the owner said, 5%.

0:22:370:22:38

That's a good bit of business. Rather tasty.

0:22:380:22:40

On the other half of the team...

0:22:420:22:43

Guys, come on!

0:22:430:22:45

..priority for Elizabeth...

0:22:450:22:46

Quick as we can now! Nearly there!

0:22:460:22:49

..speed through the sights.

0:22:490:22:51

I just want to introduce you to the next spot.

0:22:510:22:53

This is the Rozenhoedkaai.

0:22:530:22:55

It is the most photographed part in Bruges.

0:22:550:22:58

Take your selfies,

0:22:580:23:00

this is definitely one to capture for the memory book.

0:23:000:23:02

OK, guys. I'm a little bit concerned that timeline's slipping,

0:23:040:23:07

because it's taking so long to get them to point A to point B.

0:23:070:23:09

We've got to get them up to the Market Square,

0:23:090:23:11

so the next thing is we get them up there as quick as we possibly can,

0:23:110:23:14

turn them round, get them back to the chocolate shop

0:23:140:23:16

and get them to where we need to be on time.

0:23:160:23:18

OK, let's get there as soon as possible...

0:23:180:23:20

We're herding cats at the minute.

0:23:200:23:21

-Let's get them going.

-Sounds good.

-Cool.

0:23:210:23:23

That thing about Elizabeth, and we've seen it in her character,

0:23:230:23:26

is that she's meticulous.

0:23:260:23:27

So, therefore, it comes as no surprise

0:23:270:23:28

that on this particular tour she's sticking to a timetable,

0:23:280:23:31

very rigid - it's a bit like a school trip

0:23:310:23:33

and she's the headmistress -

0:23:330:23:34

but she's just about sucking all the fun out of it for the group.

0:23:340:23:37

OK, everybody!

0:23:390:23:40

Shall we make a move?

0:23:400:23:41

Come on, then. Guys, we need to move.

0:23:420:23:45

Charles, where are we going?

0:23:470:23:48

So, we're just on the other side of the lake

0:23:480:23:50

that I wanted to be on, but it's absolutely fine,

0:23:500:23:52

we're still parallel where I want to be.

0:23:520:23:54

Still seeking admission to St John's Hospital, Charles.

0:23:540:23:58

Right, Charles, are we... is this the zoo?

0:23:580:24:00

We're getting towards it, this is literally the straight road now.

0:24:000:24:03

-OK.

-We should see hospital in a second. That's my idea.

0:24:030:24:05

-Perfect.

-Because we've literally walked in a square,

0:24:050:24:07

-that was my intention.

-Nice.

0:24:070:24:09

Oh, Charles, that looks familiar!

0:24:090:24:10

They've been walking around the hospital for 30 minutes

0:24:150:24:17

looking for the entrance,

0:24:170:24:19

and it hasn't occurred to them

0:24:190:24:20

that the hospital is actually inside the building.

0:24:200:24:23

I mean, it's stupid beyond belief.

0:24:230:24:25

Is that the hospital over there?

0:24:270:24:29

-Yep.

-So maybe I should just say...

0:24:290:24:30

OK, so, guys, we've done a big circle, which is great,

0:24:300:24:33

because you got to see a bit of the hospital that way,

0:24:330:24:36

the hospital had an 800-year-old history of helping people.

0:24:360:24:39

The poor that needed a place to come would stay in the hospital, too,

0:24:390:24:42

and I'm now going to take you around, because basically...

0:24:420:24:45

Oh, two seconds, sorry.

0:24:450:24:46

Urgh!

0:24:480:24:49

I think I've got my stories mixed up.

0:24:490:24:51

We're going to go back up to see the front of the hospital.

0:24:520:24:55

Let's go back this way.

0:24:550:24:56

I've got mixed up with my...

0:24:560:24:58

But I haven't... Or I have...?

0:24:580:25:00

Agh!

0:25:000:25:01

On Elizabeth's modern tour...

0:25:030:25:05

Keep doing, guys! We need to walk, not dawdle.

0:25:050:25:08

..third stop of the day.

0:25:080:25:10

Just going to go into the middle of the square,

0:25:100:25:12

and we'll stop there, guys.

0:25:120:25:13

Taking the lead, Harrison.

0:25:130:25:15

So, this is the popular Market Square.

0:25:150:25:18

As you can see, we've got medieval buildings mixed in with the new,

0:25:180:25:22

which is in keeping with the city itself.

0:25:220:25:24

The way they've mixed in new buildings with the old

0:25:240:25:26

is literally ingenious.

0:25:260:25:28

If you look around, you can just see,

0:25:300:25:32

there's people everywhere, literally.

0:25:320:25:34

This was sold as a Segway tour around the streets of Bruges.

0:25:370:25:41

After speaking to some of the tour group, they're pretty disappointed,

0:25:410:25:44

and I wouldn't be surprised if they asked for refunds.

0:25:440:25:47

-ELIZABETH:

-..and beyond! Let's go.

0:25:470:25:49

Follow me, follow me!

0:25:490:25:50

Come on, then. Right, we need to get these people moving -

0:25:500:25:52

can we just pick the pace up slightly?

0:25:520:25:54

12:15pm.

0:25:550:25:57

Charles, at what point do we realise we've gone too far

0:25:570:26:00

-and want to turn back?

-We haven't gone too far.

0:26:000:26:02

We're just going round the square.

0:26:020:26:03

-It's not that I don't have faith in you...

-No, no.

0:26:030:26:05

I just feel like we've been walking for about three days now.

0:26:050:26:08

We have not, we have not.

0:26:080:26:09

-Oh, no, we're back where we started!

-No, I know.

0:26:090:26:10

I said, that was purposeful,

0:26:100:26:12

cos I couldn't find the entrance around the parameter.

0:26:120:26:14

I've got deja vu, mate, I feel like I've been here before.

0:26:140:26:16

I did that on purpose -

0:26:160:26:17

I was trying to find if there was a front entrance,

0:26:170:26:20

but I couldn't find one,

0:26:200:26:21

-so I brought it back to where we were.

-OK.

0:26:210:26:23

So, we were trying to find St John's Hospital,

0:26:230:26:25

and I wanted to show you that.

0:26:250:26:27

It sounded really beautiful -

0:26:270:26:28

but unfortunately, I don't know how I'm going to show you -

0:26:280:26:30

we've done a massive runaround.

0:26:300:26:32

I didn't actually get lost.

0:26:320:26:33

What's actually occurred is,

0:26:330:26:35

we've come literally back to where we were,

0:26:350:26:37

which is what I was trying to do.

0:26:370:26:38

The point here is, we were never lost,

0:26:380:26:40

I just couldn't find exactly the entrance I was looking for.

0:26:400:26:42

We're going straight here, right, and then right again.

0:26:420:26:45

If you're wanting to go that side, we need to head that way.

0:26:450:26:47

-OK.

-Not that way.

-I'll go with you, sir.

0:26:470:26:49

Thank you, let's go - onwards and upwards!

0:26:490:26:51

Across town...

0:26:540:26:55

-Hello!

-Hallo.

-Is it Paulina?

0:26:560:26:58

-Yes.

-Elizabeth, lovely to meet you.

-Hallo.

0:26:580:27:01

Next stop for Elizabeth...

0:27:010:27:02

Go in, in you go. Everyone come through.

0:27:020:27:05

..the chocolate shop.

0:27:050:27:06

All right. All right, good afternoon.

0:27:060:27:09

First of all, I will give you a little explanation

0:27:090:27:13

about the quality...

0:27:130:27:15

I need to talk to you.

0:27:150:27:17

I need to talk to you.

0:27:170:27:18

Right, guys. We've got to have these people out of the door

0:27:210:27:24

-by quarter past, OK?

-OK.

0:27:240:27:26

Look to the chocolate, shiny and bright.

0:27:260:27:29

Just take one, all right.

0:27:290:27:31

So, we've got some chocolate for you guys to purchase.

0:27:310:27:33

Would you like to come through and have a look?

0:27:330:27:35

Right, let's go.

0:27:350:27:36

Inside, you have a nice selection of chocolates.

0:27:360:27:38

25...and 5, thank you, bye-bye.

0:27:400:27:44

This is a task which makes or breaks on the profit they make.

0:27:440:27:47

Yay, all sorted.

0:27:470:27:48

One of the key elements of this is, there was a 5% commission.

0:27:480:27:51

We're going to go on to the next bit, all right?

0:27:510:27:53

However, Elizabeth is so keen to rush to the next venue

0:27:530:27:56

that she's denying herself and her team

0:27:560:27:59

the opportunity of getting more profit.

0:27:590:28:01

Right, tally-ho!

0:28:010:28:02

Onwards and upwards!

0:28:020:28:04

On to the Segway!

0:28:040:28:05

On the other half of the team...

0:28:060:28:08

Little things like this, little wash bags,

0:28:080:28:10

this could be like a make-up bag, as well...

0:28:100:28:12

..an idea to drum up more profit.

0:28:120:28:14

So, I'd rather take a bit more of a risk, spend a bit more...

0:28:140:28:17

Souvenirs to sell back on the ship.

0:28:170:28:20

-I can't make it 200, it's normally 230.

-Can you do 205?

0:28:200:28:22

-205, and then we're all happy.

-210. 210 is final, because...

-OK.

0:28:220:28:25

-We need to do it, yep.

-210.

-210, done. Thank you.

0:28:250:28:29

-Oh!

-And me!

0:28:290:28:31

With the same idea...

0:28:330:28:35

I think 50 units.

0:28:350:28:37

-Right, let's ask him.

-Yeah.

0:28:370:28:39

..Sarah-Jayne checks out budget key rings.

0:28:390:28:42

So, we can get 50 for 75 euros?

0:28:420:28:44

-50 for 75 euro...?

-Yeah.

0:28:440:28:47

No, that's too cheaper, because it's all expensive key rings,

0:28:470:28:51

it's 4.50 for one.

0:28:510:28:53

-That's not that cheap.

-That's cheap.

0:28:530:28:55

That's expensive.

0:28:550:28:57

What about this one here?

0:28:570:28:58

-Yeah, that's OK.

-Yeah? We can do this for 2 euros.

0:28:580:29:01

-Yes.

-Is there any more for 2 euros on there?

0:29:010:29:03

-No.

-No. Is there any around here, on this side, for 2 euros?

0:29:030:29:06

-No, not there.

-Is there anything in the shop for 2 euros, a key ring?

0:29:060:29:09

-Quite generic...

-Those?

0:29:090:29:11

Yep. They're fine. 100, yeah?

0:29:110:29:13

-Thank you very much.

-Thanks very much.

0:29:130:29:15

Obviously, we're on a cruise liner which will have souvenirs,

0:29:160:29:19

so we've obviously got quite a lot of competition.

0:29:190:29:21

So, I think 50 units will be enough.

0:29:210:29:23

Right, just chuck 'em in.

0:29:230:29:24

In, in, in...

0:29:240:29:27

-Thank you very much.

-Have a nice day, thank you.

0:29:270:29:29

-Thank you. You, too.

-Thanks, bye-bye.

-Bye.

0:29:290:29:31

2:30pm.

0:29:320:29:34

Right, guys, you all ready to drink some beer?

0:29:340:29:36

-ALL:

-Yeah!

0:29:360:29:37

Taking the lead for the beer tasting...

0:29:370:29:39

I think we can all agree, beer tastes better when you earned it...

0:29:390:29:41

..Andrew.

0:29:410:29:42

..and after the diversion Charles gave us

0:29:420:29:44

with that extra 5,000 steps, we've definitely had a good day!

0:29:440:29:48

So, Andrew, next one's coming in.

0:29:500:29:51

We've now got...the next one.

0:29:510:29:53

-Thank you.

-This looks like more my beer.

0:29:530:29:56

So, this is Bourgogne de Flandres...

0:29:580:30:00

That is really nice.

0:30:000:30:02

That is fantastic!

0:30:020:30:03

I don't imagine it would take many to get you drunk on these, either.

0:30:030:30:06

Yeah, so, you guys, shall we... shall we give the third one a go?

0:30:070:30:10

Andrew sold this tour on the basis that you would get a lot of beer.

0:30:100:30:14

There is no way he's got enough to fulfil his promise

0:30:140:30:17

of a "skinful" of beer here. Nowhere near.

0:30:170:30:20

Finish off your beer, as soon as you can,

0:30:210:30:23

we're going to get you some beers to take home,

0:30:230:30:25

and then we'll get yourself off to the horse and tram,

0:30:250:30:28

and we'll see some more sights. Does that sound all right?

0:30:280:30:30

-ELIZABETH:

-To infinity and beyond!

0:30:320:30:35

Last stop for Elizabeth's group...

0:30:350:30:37

Quick, quick, quick, quick!

0:30:370:30:39

..the Segways.

0:30:390:30:40

OK. Please, please.

0:30:500:30:51

-Step off. Please.

-Thank you so much.

0:30:510:30:53

Right, we've got to get everybody off as quickly as we can, yeah?

0:30:530:30:57

-CLAUDE:

-James sold this as a Segway tour.

0:30:570:31:00

However, nothing could be further from the truth,

0:31:000:31:02

because what they got was about 10 or 15 minutes -

0:31:020:31:05

hardly a Segway tour.

0:31:050:31:07

Thank you. Sorry about that last bit.

0:31:070:31:09

Guys, it's been emotional -

0:31:090:31:11

and here ends your Bruges tour

0:31:110:31:13

of modern Bruges and Segways and chocolates,

0:31:130:31:16

and we hope you've all really enjoyed it.

0:31:160:31:18

3:30pm.

0:31:210:31:23

Right, come on, let's jump in.

0:31:230:31:24

90 minutes until the ship departs.

0:31:240:31:27

-Let's do this.

-Ready when you are.

0:31:270:31:30

The final part of the history tour.

0:31:300:31:33

Hi, guys, we're heading off to Burg Square to begi...

0:31:330:31:35

-No, we're in Burg Square.

-Oh, this is Burg Square.

0:31:350:31:37

We're in Burg Square currently!

0:31:370:31:39

Take in the sights!

0:31:390:31:41

The first Count of Flanders settled in...

0:31:410:31:44

-What...?

-Yeah, the first Count of Flanders settled in Burg Square,

0:31:440:31:47

and then it became a political and cultural capital of Bruges.

0:31:470:31:50

..of Bruges.

0:31:500:31:51

What else have we got here? I'm trying to see.

0:31:520:31:54

-What else have we got there?

-What's on the right?

0:31:540:31:57

Er...

0:31:570:31:58

-Can you see the street name?

-No.

0:32:000:32:02

-KARREN:

-If you're giving out any information, I can't hear it.

0:32:030:32:07

-We can't hear it at the back.

-We aren't, just yet, sorry.

0:32:070:32:09

-You're NOT giving out any information.

-No, no, no.

0:32:090:32:11

-Trying to find the next point of interest.

-Point of interest.

0:32:110:32:14

Excuse me? We're not...

0:32:200:32:21

How much further until we get to our final destination?

0:32:210:32:23

Er, now, I think, er, 20 minutes.

0:32:230:32:26

No, no, no. We're supposed to be, like, ten minutes total.

0:32:260:32:28

We go back to the place where we started.

0:32:280:32:31

-Fine.

-Yeah, yeah, that's fine.

0:32:310:32:32

-Just ten minutes.

-OK, fine.

0:32:320:32:34

The bottom line is, this tour has been really badly prepared.

0:32:370:32:40

The directions have all gone wrong.

0:32:400:32:42

The facts and figures are very scant.

0:32:420:32:44

I think there'll be some complaints.

0:32:440:32:46

So, guys, that's the tour finished.

0:32:460:32:48

So, erm, yeah...

0:32:480:32:50

-Let's now get you back on time.

-We need to get you back to the boat.

0:32:500:32:53

No messing around, I'll get you there.

0:32:530:32:55

-After you all.

-Let's go.

0:32:550:32:56

5pm.

0:32:590:33:00

-Yay!

-Hey!

-Yeah!

0:33:000:33:02

Here's the tour team, come on!

0:33:020:33:04

-Yes!

-Was the tour good?

-Really good.

0:33:040:33:06

The beer tasting was fantastic.

0:33:060:33:07

So, do you think everybody was really happy?

0:33:070:33:09

-Yeah, I hope so.

-As good as could be, I believe so.

0:33:090:33:11

-No complaints?

-No complaints.

-Well done, everybody.

-Yeah, well done.

0:33:110:33:14

Right, so, what are we selling?

0:33:140:33:16

Key rings for £6.

0:33:160:33:18

-Nice.

-Sounds cool. Six quid.

0:33:180:33:20

So, basically, we've got tapestry wash bags.

0:33:200:33:22

We've then got a Bruges bag, which is kind of like your side bag.

0:33:220:33:25

Brilliant - just the sort of thing we wanted.

0:33:250:33:27

-Let's get it sold.

-Let's get them sold.

0:33:270:33:29

-Well done.

-Let's get everything sold.

0:33:290:33:30

We've got some perfect souvenirs for you to take today.

0:33:320:33:35

So, which one would you like to get?

0:33:350:33:36

This one? Brilliant.

0:33:360:33:38

So, that's only £6, please.

0:33:380:33:39

Thank you.

0:33:390:33:41

We've got this side bag here, we've got the toiletries bag.

0:33:410:33:44

That one's £8.

0:33:440:33:45

Can we interest you in any key rings at all today to take home with you?

0:33:450:33:49

These are a really nice souvenir, really nice for yourself.

0:33:490:33:51

Hi, there, can I interest you in a souvenir to take home with you?

0:33:510:33:54

-We've got some great key rings.

-This one...

-I think I like this one.

0:33:540:33:57

Have you got your souvenirs? Which one would you like?

0:33:570:34:00

We've got amazing keys.

0:34:000:34:02

-Two for 15, then.

-Yeah, perfect.

-Because you've smiled.

0:34:020:34:04

-Thank you.

-There you go.

-Well, there you go!

0:34:040:34:06

7pm.

0:34:090:34:11

-Everybody turn to your right.

-Yep.

-Pat the person in front of you.

0:34:120:34:16

-Come on.

-Do you not know your right from your left?!

0:34:160:34:18

Mate, it's all right. I wanted to pat you.

0:34:180:34:20

Yesterday, when we were selling the tickets, we sold it as a tour,

0:34:200:34:23

which would be done on Segways.

0:34:230:34:25

It actually turned out it was a 90-minute walk!

0:34:250:34:27

As long as they don't ask for any money back from that,

0:34:270:34:29

I think we're in a really good position.

0:34:290:34:31

It's my first time being project manager,

0:34:310:34:33

and I couldn't have been project manager to a better group of people.

0:34:330:34:35

-ALL:

-Aww!

-Thank you for all your help.

0:34:350:34:37

-We'll see what happens tomorrow, yeah?

-Yeah. Don't turn on me!

0:34:370:34:40

At the end of the day, I made sure I implemented a plan

0:34:400:34:42

and gave everyone roles and responsibilities.

0:34:420:34:45

It might not have all gone smoothly,

0:34:450:34:47

but I've definitely done the best of my ability.

0:34:470:34:49

Tonight, takings will be totalled,

0:34:500:34:53

feedback gathered,

0:34:530:34:55

and refunds reviewed.

0:34:550:34:57

Tomorrow, a trip to the boardroom.

0:34:580:35:01

You can go to the boardroom now.

0:35:120:35:14

-Good morning.

-ALL:

-Good morning, Lord Sugar.

0:35:290:35:33

So, you were to procure customers, then give them tours of Bruges,

0:35:330:35:40

and give them a great, entertaining experience.

0:35:400:35:43

Yeah? Let's see how we got on.

0:35:430:35:45

I'll start with Vitality.

0:35:450:35:47

Sarah-Jayne, you're the project manager -

0:35:470:35:49

can you tell me how that came about, please?

0:35:490:35:51

There was a couple of negative comments in the last boardroom,

0:35:510:35:54

-so I thought I needed to step up...

-OK.

-..and show myself -

0:35:540:35:56

-and everyone was...

-Anybody else wanted to do it?

0:35:560:35:58

Yeah, I put myself forward, as well, Lord Sugar.

0:35:580:36:00

You hold the record for putting yourself forward, I think,

0:36:000:36:03

on most of these tasks, yeah.

0:36:030:36:05

Always the bridesmaid, never the bride.

0:36:050:36:06

Yeah. Yeah.

0:36:060:36:08

Anyway, so, Sarah-Jayne, now...

0:36:080:36:10

We get on the ship, and you've got to get the theme sorted out...

0:36:100:36:14

My initial thought was definitely history,

0:36:140:36:16

and then we all did a vote and we all agreed.

0:36:160:36:18

I think, Anisa, you were a little uncertain...

0:36:180:36:19

-Yeah.

-Because you were going to have to deliver the facts, weren't you?

0:36:190:36:22

Yeah. Factual history is difficult.

0:36:220:36:24

I find it difficult, and retaining facts like that hard.

0:36:240:36:26

Then there was the activities.

0:36:260:36:28

Yes. So, obviously, we've gone for a history theme,

0:36:280:36:30

so we thought the horse tram would be a lot more in keeping with that.

0:36:300:36:33

And then there was tasting...

0:36:330:36:35

We wanted to go for beer,

0:36:350:36:36

because obviously that also resonates with Belgium.

0:36:360:36:38

We thought we could be a lot more engaging,

0:36:380:36:40

and we could put a higher price on the tickets.

0:36:400:36:42

And then the sales team's job was to try to find up to 16 customers

0:36:420:36:48

who would be prepared to go on your tour.

0:36:480:36:50

-Is that right?

-Yes. That's correct.

0:36:500:36:52

So, tell me what happened there, then?

0:36:520:36:54

So, I think we started at £100.

0:36:540:36:56

So, £100 was, I think, a fair amount.

0:36:560:36:58

What price did you end up at?

0:36:580:37:00

So, six of them for £87.50 each.

0:37:000:37:02

And four for £75 each.

0:37:020:37:05

I think you offered people "skinfuls" of beer,

0:37:050:37:07

-didn't you, also?

-Nope. I said I'd see...

0:37:070:37:09

-I'd "see them well".

-Right, OK.

0:37:090:37:12

The planning group, what did you plan to do?

0:37:120:37:14

So, we had some monuments to go and see in the morning.

0:37:140:37:18

-A nunnery?

-Yeah, there was a nunnery.

0:37:180:37:19

-Church.

-There was a church.

-And a hospital.

-And a hospital -

0:37:190:37:22

-that was meant to be a gallery...

-And your theme was what?

0:37:220:37:24

History.

0:37:240:37:26

Should have been Four Weddings And A Funeral, sounds like, to me!

0:37:260:37:28

-So, that was the plan.

-Yes.

0:37:280:37:30

We get into port, and on day two,

0:37:300:37:33

the negotiation team goes ahead

0:37:330:37:35

to try to lay on some of the attractions, is that right?

0:37:350:37:38

So, we had to go to the beer venue and negotiate a price.

0:37:380:37:41

-How much did you pay per person, then?

-9.50 -

0:37:410:37:44

included three small beer-tasting glasses,

0:37:440:37:47

and then two small bottles of beer to take away.

0:37:470:37:50

-Ah. So, they had something to take away.

-Yeah.

0:37:500:37:52

-OK - And what else did you have to do, other than the beer?

-Yeah.

0:37:520:37:55

So, we had to go and buy some souvenirs.

0:37:550:37:57

-You bought, erm, 50 key rings...

-Yes.

-..for 100 euros.

0:37:570:38:00

-Yeah.

-Is that right?

-That's correct, yes.

0:38:000:38:02

Well, let's go back to the tour team now.

0:38:020:38:05

-Tell me about it, then.

-It was really good to have Andrew on board,

0:38:050:38:07

because he brought a lot of energy, as well, to it,

0:38:070:38:09

and brought a bit of banter, which was good.

0:38:090:38:11

-Actually, it was a bit laddish.

-Yeah.

-Yeah.

0:38:110:38:14

-Anyway, go on.

-Unfortunately, we got lost at St John's Hospital.

0:38:150:38:18

We didn't actually... We didn't get lost.

0:38:180:38:20

We couldn't find the entrance.

0:38:200:38:21

You were going round in circles, weren't you?

0:38:210:38:23

The bottom line was, Alan,

0:38:230:38:24

it was meant to be a 30-minute walking tour,

0:38:240:38:26

-but it took three hours.

-Right, OK.

0:38:260:38:29

Erm, now, let's get on this horse and tram.

0:38:290:38:31

I heard you were shouting out in front of the punters...

0:38:310:38:35

that, "We're in a hurry!

0:38:350:38:36

"Let's do it in ten minutes!"

0:38:360:38:38

Can you imagine what they must be thinking?

0:38:380:38:40

-Don't!

-Saying, "What is this...?"

0:38:400:38:41

I didn't shout to the customers, I said to the driver.

0:38:410:38:43

-I know you were shouting to the driver, but...

-Customer heard you.

0:38:430:38:46

-Fair enough.

-..the customers must have heard you also.

-Fair enough.

0:38:460:38:50

OK. Graphene. Now...Elizabeth...

0:38:500:38:52

-Yes, Lord Sugar.

-You decided on...?

0:38:520:38:55

-On the modern.

-Modern.

0:38:550:38:57

-Yes.

-And then Belgian chocolate, very good, whose idea was that?

0:38:570:39:00

Erm, I think it was a group decision that we jumped on.

0:39:000:39:02

I thought it was Harrison, I thought, wasn't it?

0:39:020:39:04

-Harrison?

-Yeah, erm...

0:39:040:39:07

Go on, take credit for it, because it's a...

0:39:070:39:09

a good move, that is.

0:39:090:39:10

-Don't worry, don't panic.

-Yeah, no, not at all.

0:39:100:39:13

-Well, obviously...

-Did you think about that, Harrison?

0:39:130:39:15

-Yes.

-Yeah, no, quite adamant on that one, actually.

0:39:150:39:18

-OK.

-Yeah.

-Yes!

0:39:180:39:20

Yeah - and then the activity was...?

0:39:200:39:24

-Segway.

-I thought, if we're going round on a horse and tram,

0:39:240:39:26

wasn't really...didn't really scream out modern, so I thought the Segway,

0:39:260:39:30

and it would be an easier sell

0:39:300:39:31

because it's quite a fun thing to do.

0:39:310:39:33

Now, who was in the planning group?

0:39:330:39:35

Myself, Harrison, erm, Joanna and Sajan.

0:39:350:39:39

I understand that you ran this like a bit of a military exercise,

0:39:390:39:42

-is that right?

-Erm...

0:39:420:39:45

Let's just say we had a lot to get our heads round,

0:39:450:39:46

and I wanted everything organised.

0:39:460:39:48

Or should we call it your reign of terror?

0:39:480:39:50

Don't normally see that kind of forceful leadership

0:39:500:39:53

outside of North Korea, you know?!

0:39:530:39:55

OK. So, who was in the sales team?

0:39:550:39:56

Erm, it's James and Sarah and Bushra.

0:39:560:40:00

Now, James, did you work out the pricing?

0:40:000:40:02

Er, 55 for individual or 50 for a pair.

0:40:020:40:05

We sold 780 in total -

0:40:050:40:08

the last two tickets were for £80,

0:40:080:40:09

because literally at the last minute we could sell, so...

0:40:090:40:12

So, you took £780.

0:40:120:40:14

-That's correct, yeah.

-They took 850.

0:40:140:40:16

-Yeah.

-Selling less.

0:40:160:40:18

-Yeah.

-I do think, though, that the selling technique was Segway.

0:40:180:40:22

We were under the impression that the Segway

0:40:220:40:24

was what they'd do the tour on.

0:40:240:40:26

-So...

-What, the whole tour?

0:40:260:40:28

We thought 60-90 minutes.

0:40:280:40:29

Yeah, yeah. Exactly. 60-90 minutes was going to be on the Segway.

0:40:290:40:32

From what I can understand,

0:40:320:40:34

there was no communication between you and the planning team.

0:40:340:40:37

I made the call to say that, no, we're just going to crack on

0:40:370:40:40

-for the last 20 minutes and sell these tickets.

-Right.

0:40:400:40:42

So, you didn't want to talk to them, basically.

0:40:420:40:44

-Not at that point, no.

-OK.

0:40:440:40:45

It's day two - tell me what you did, then.

0:40:450:40:48

Well, I said that I didn't really want to pay for the chocolates.

0:40:480:40:51

Sarah came up with the idea that we should ask them

0:40:510:40:53

for a cut of their margin, as well,

0:40:530:40:55

for anything that we can promote to sell.

0:40:550:40:57

So, we agreed with them 5%.

0:40:570:40:58

Did they buy any chocolates?

0:40:580:41:00

-They did.

-Get any commission?

0:41:000:41:01

Yes, we did. 214 euros,

0:41:010:41:03

-and we received 10 euros with the 5% commission.

-10 euros.

0:41:030:41:07

CLAUDE: It's fair to say that you actually didn't, perhaps,

0:41:070:41:09

leave yourself quite enough time to do that selling,

0:41:090:41:11

because you wanted to whiz away to catch the Segway.

0:41:110:41:13

Yeah. It was getting tight.

0:41:130:41:15

Pushing everybody out quickly, were you, again?

0:41:150:41:17

We did try and get them through as efficiently as we possibly could.

0:41:170:41:20

Mm.

0:41:200:41:21

The other task that you had was to go and get the goodies

0:41:210:41:25

that you were going to sell on the way back.

0:41:250:41:28

We got ten Bruges little side bags, ten shopper bags,

0:41:280:41:32

and then two sort of more high-priced...

0:41:320:41:34

-How much did you spend, then?

-We spent 210 euros.

0:41:340:41:36

That was a gamble, wasn't it?

0:41:360:41:38

It... We just knew...

0:41:380:41:39

I mean, you'd only taken about 780 on your tickets, so...

0:41:390:41:42

-Yeah.

-OK. So, now, tour group...

0:41:420:41:44

I think you ran these people around, didn't you?

0:41:440:41:46

We had some logistics of where we had to get from A to B.

0:41:460:41:49

Never mind Belgian chocolates, I think, from what I heard,

0:41:490:41:51

they needed wrapped up in silver at the end and being given a Mars bar.

0:41:510:41:54

-They were exhausted, I think, half of them, weren't they?

-We...

0:41:540:41:57

What do you sell in your florist's shop, wreaths?

0:41:570:41:59

I do, actually, quite a lot!

0:41:590:42:01

Yeah. All right.

0:42:010:42:02

Tell me about the Segway.

0:42:020:42:04

What was the deal, Claude?

0:42:040:42:05

If you ask James, he promised them, pretty well, a Segway tour.

0:42:050:42:08

What it turned out to be was a few minutes

0:42:080:42:10

going up and down a little alleyway.

0:42:100:42:13

It probably wasn't the most satisfactory situation.

0:42:130:42:15

-Yeah, yeah.

-Right, well, look, I'll tell you what,

0:42:150:42:17

let's find out what went on as far as the numbers are concerned here.

0:42:170:42:20

So, Claude, could you tell me what Graphene's total spend

0:42:200:42:25

on the task experience and souvenir stock was?

0:42:250:42:28

Their total spend was £180.54.

0:42:280:42:32

Right, that was the risk, yeah.

0:42:320:42:33

Ticket sales and souvenir sales amounted to £1,139.60.

0:42:330:42:39

And any refunds, Claude?

0:42:390:42:42

Sadly, the guests felt that they had really not been sold the Segway tour

0:42:420:42:46

properly, and they had refunds amounting to £156,

0:42:460:42:50

leading to an overall profit of £803.06.

0:42:500:42:54

Right, OK. Same questions, Karren.

0:42:540:42:57

Well, they spent a lot less, actually.

0:42:570:42:58

£167.64.

0:42:580:43:02

And their total ticket sales and souvenir sales?

0:43:020:43:05

£993.

0:43:050:43:06

Oh.

0:43:060:43:08

And again, I should imagine

0:43:080:43:09

there were some refunds required, was there?

0:43:090:43:11

"Poorly planned and boring," was one of the feedbacks,

0:43:110:43:14

and therefore your refunds were 20% - £165.

0:43:140:43:18

Right, what does that give you?

0:43:180:43:20

£660.36.

0:43:200:43:23

You win, Elizabeth.

0:43:230:43:25

-Thank you, Lord Sugar.

-Yeah.

-Thank you, everybody.

0:43:250:43:28

Well, a treat.

0:43:280:43:29

You'll get to set sail a little closer to home.

0:43:290:43:31

I'm sending you punting in the beautiful city of Cambridge.

0:43:310:43:36

Have fun, and I'll see you on the next task, OK?

0:43:360:43:38

-Thank you.

-Thank you so much.

-Thank you very much.

0:43:380:43:41

Right, let's go to Cambridge.

0:43:480:43:50

Erm, go away and have a chat amongst yourselves.

0:43:510:43:55

I'll see you back in this boardroom later,

0:43:550:43:57

and we'll talk about it in more detail.

0:43:570:43:59

At least one of you's going to be fired, OK?

0:43:590:44:01

Thank you, Lord Sugar.

0:44:010:44:02

Cor, look at that! That is actually unreal!

0:44:120:44:15

Harrison, how does it feel being over on the dream team?

0:44:150:44:19

Couldn't think of anything worse than to go in that again.

0:44:190:44:21

Before this, I'd only won one out of five, so, yeah,

0:44:210:44:24

it feels really good - and the treat today has been brilliant.

0:44:240:44:27

I think good management's about putting people in the right places

0:44:270:44:30

-and letting them get on with it.

-What do you know about management?

0:44:300:44:33

You manage flowers day-to-day!

0:44:330:44:34

LAUGHTER

0:44:340:44:35

I manage a dozen people over three businesses,

0:44:350:44:37

and I've got some good people that work for me,

0:44:370:44:39

and they work damned hard.

0:44:390:44:40

Oh, fighting talk!

0:44:400:44:41

I think winning this task shows I'm not just the joker of the pack.

0:44:430:44:45

When I need to, I can knuckle down and get the job done.

0:44:450:44:48

I'm hoping that I'm good enough to be Lord Sugar's business partner.

0:44:480:44:50

-To Bruges!

-To Bruges!

-To Bruges!

0:44:500:44:53

So, obviously, it's disappointing that we've lost,

0:44:590:45:02

but I think you all did a good job.

0:45:020:45:03

I'm fuming. There's so many things to blame,

0:45:030:45:05

and I'm sat there, and people aren't taking accountability for it.

0:45:050:45:08

Charles, I'm sorry to put it bluntly, but the length of tour -

0:45:080:45:11

it just took the mick.

0:45:110:45:13

Andrew, you love putting the blame on someone else,

0:45:130:45:15

but you promised them beer.

0:45:150:45:16

Even after 10-15 minutes, they just wanted beer.

0:45:160:45:18

The other team bought better souvenirs, so,

0:45:180:45:21

I'd be disappointed if Sarah-Jayne pins it on me.

0:45:210:45:24

Anisa, obviously, you were in charge of the tour.

0:45:240:45:26

The book was like an encyclopaedia, it was so much to learn inside it,

0:45:260:45:29

-and it was very difficult.

-I don't think that's an excuse.

0:45:290:45:32

I think Sarah-Jayne was at fault

0:45:320:45:33

as she didn't put people in the right place.

0:45:330:45:35

I did say I'm not very good at remembering facts,

0:45:350:45:37

and I was way out of my depth.

0:45:370:45:38

PHONE RINGS

0:45:450:45:46

-Yes, Lord Sugar.

-Yes, could you send the candidates in, please?

0:45:480:45:51

Right. We're in this great city of Bruges - and it was "boring".

0:46:010:46:06

That's what your ten customers said.

0:46:080:46:10

And...?

0:46:120:46:14

Erm, yeah, it's very disappointing,

0:46:140:46:16

because obviously when we sat in that planning meeting,

0:46:160:46:18

the whole point was to make sure

0:46:180:46:19

that we didn't have comments like that.

0:46:190:46:21

The thing is, they were sold a pup -

0:46:210:46:23

and a lot of that has got to go down to the beer.

0:46:230:46:26

You gave them, you know, egg cup full of beer to test,

0:46:260:46:29

and they felt that that was disappointing.

0:46:290:46:31

It was really a history tour, which had a beer tasting within it,

0:46:310:46:34

and I don't think that was put across

0:46:340:46:36

when the sales were initially garnered.

0:46:360:46:38

Therefore, the expectations were up here for beer...

0:46:380:46:40

-I mean, you wasn't in that team. Right, so...

-I'm just offering...

0:46:400:46:43

You're being a commentator after the horse has bolted, so to speak.

0:46:430:46:45

It actually seems like that's a running theme,

0:46:450:46:47

because Charles didn't do anything

0:46:470:46:49

in the way of anything during the whole task.

0:46:490:46:51

I told them, you'll go on a historic walk,

0:46:510:46:53

you'll go for beer-tasting, and you'll have a horse tram.

0:46:530:46:56

You heavily promoted the beer element -

0:46:560:46:58

and what you didn't really tell them was, it was tasting.

0:46:580:47:02

It wasn't a pub.

0:47:020:47:03

What was your understanding of what was being offered?

0:47:030:47:05

So, we couldn't really offer a skinful or anything like that

0:47:050:47:08

because people would be drinking it way too fast, so...

0:47:080:47:10

I never offered a skinful, I just said, "We will see you well."

0:47:100:47:13

You did over-offer.

0:47:130:47:15

You know, I mean, there's no question of that.

0:47:150:47:18

Now, the other team,

0:47:180:47:19

they negotiated a deal that if our 16 punters buy stuff off you,

0:47:190:47:24

we want a commission.

0:47:240:47:25

Now, I think that was very, very clever.

0:47:250:47:27

-Yep.

-Right?

0:47:270:47:29

It never crossed your mind to do anything like that, did it?

0:47:290:47:32

No, it didn't. We went in there and it was definitely going to cost.

0:47:320:47:36

There was no... It was basically...

0:47:360:47:37

Well, how do you know? You could have said to the guy,

0:47:370:47:40

"I'm bringing you ten customers that might go and buy loads of beer.

0:47:400:47:43

"I don't want to pay." Why didn't you say that to them?

0:47:430:47:46

I think because when I originally went in,

0:47:460:47:48

I basically said what I would like to happen,

0:47:480:47:50

-and then he opened it up with a number.

-Didn't cross your mind

0:47:500:47:52

to think, "Well, let's try and get this for nothing?"

0:47:520:47:54

I didn't manage to get my questions out,

0:47:540:47:56

I got a little bit flustered

0:47:560:47:57

-trying to negotiate some extra beers...

-Well, you didn't negotiate.

0:47:570:48:01

In fact, I think you thought you were rescuing it a little bit,

0:48:010:48:04

because of all the promises that he'd made,

0:48:040:48:06

so you actually spent money with him,

0:48:060:48:08

rather than getting it for nothing.

0:48:080:48:10

Well, we had... I mean, we had to -

0:48:100:48:11

given how it had been sold, we had no choice.

0:48:110:48:13

If they would have turned up

0:48:130:48:15

-and just had three, like, tiny little beers...

-OK.

0:48:150:48:17

So, there's that element of it,

0:48:170:48:19

and then there's the execution of the tour.

0:48:190:48:22

You had offered - part and parcel of your selling of the tickets

0:48:220:48:26

was that, "We've got a trained tour guide,"

0:48:260:48:27

that's what you was offering.

0:48:270:48:29

-Oh, my God.

-Yeah, I thought they were actually going to get...

0:48:290:48:31

-Who was that, then, her?!

-I'm definitely not trained!

0:48:310:48:33

-I've never made...

-You were meant to be training yourself,

0:48:330:48:36

that was the whole part of the task, you're meant to be...

0:48:360:48:38

Andrew - that suggests someone knows Bruges inside-out, that's incorrect.

0:48:380:48:41

Inside-out, I don't know Bruges inside-out.

0:48:410:48:43

I think a satnav would have given a more interesting commentary.

0:48:430:48:46

I did say to Sarah-Jayne, I'm not great on historical facts,

0:48:460:48:49

can I have some backup?

0:48:490:48:50

-Yes, and...

-Charles, everyone will back me up. There was no backup.

0:48:500:48:53

And how did you back her up, or didn't you back her up?

0:48:530:48:55

No, so I said, Charles will be helping you with that.

0:48:550:48:58

Is Anisa short for anaesthetist?

0:48:580:49:00

-Might as well have been, yesterday!

-Anaesthetic?

0:49:000:49:02

Honestly, I could see myself, and I was not happy.

0:49:020:49:05

I basically felt like I was set up to fail.

0:49:050:49:07

Now, Charles...

0:49:070:49:09

-Yes.

-You were wandering for three hours.

0:49:090:49:13

The issue was, I went round in a square

0:49:130:49:14

-round the premise of the building.

-So, how long did that detour take?

0:49:140:49:18

30 minutes. 30 minutes.

0:49:180:49:19

I think Charles is underselling how much time it actually added on.

0:49:190:49:22

-I had a watch on, Andrew.

-I...

-It was 30 minutes.

0:49:220:49:24

-I wasn't keeping an eye on the time.

-Andrew, from what I heard,

0:49:240:49:27

thought it was all funny, telling the customers, "Ha-ha, we're lost!"

0:49:270:49:30

-Is that right?

-I was trying to make light of a bad situation.

0:49:300:49:33

I think the sheer lack of... of anything from them...

0:49:330:49:36

This laddish behaviour of yours, you know,

0:49:360:49:38

this is a business process, OK?

0:49:380:49:41

This is not a holiday camp

0:49:410:49:43

or some place where you're here to kind of enjoy yourself.

0:49:430:49:46

-Yeah.

-And then this was another mess, the horse and tram.

0:49:460:49:50

Us Cockneys would say it was a load of pony and trap, really.

0:49:500:49:55

We just couldn't find the places that we'd earmarked to talk about.

0:49:550:49:58

Well, all the things you had on the map were there.

0:49:580:50:00

And you just didn't have any facts.

0:50:000:50:01

But Andrew, you, again, weren't helpful,

0:50:010:50:03

you were more pointing out the obvious,

0:50:030:50:05

-that we didn't know what we were doing.

-OK.

0:50:050:50:07

Now, a clever businessperson would think to themselves,

0:50:070:50:09

"Right, when we get back on that ship,

0:50:090:50:12

"we have got a captured audience of 2,800 people.

0:50:120:50:16

"Kerching!" And what do you do?

0:50:160:50:18

You go off and buy 50 key rings.

0:50:180:50:21

Well, actually, we didn't sell all 50, so if we had bought more,

0:50:210:50:23

-we'd have been in a worse position.

-Poor...

0:50:230:50:25

Poor salesmanship from six people.

0:50:250:50:27

Let me let you into a little secret.

0:50:270:50:29

They won this task because of their souvenirs.

0:50:290:50:32

They took a risk, the other team.

0:50:320:50:34

If that went wrong, they would have had a big, big loss -

0:50:340:50:37

-but they didn't.

-Yes.

-OK, Sarah-Jayne -

0:50:370:50:40

which two people are you bringing back into the boardroom?

0:50:400:50:43

Based on the discussion we've just had,

0:50:430:50:45

I'm going to bring in Andrew and Charles.

0:50:450:50:47

All right. The rest of you go back to the house.

0:50:470:50:50

Right, erm, I'd like you three to step outside,

0:50:570:51:00

I'm going to have a chat with Claude and Karren,

0:51:000:51:03

and I'll start taking into account performances

0:51:030:51:05

throughout the course of the six weeks, also.

0:51:050:51:08

-OK.

-Thank you, Lord Sugar.

0:51:080:51:10

Sarah-Jayne - she's a bit oblivious of the mistakes that were made.

0:51:160:51:20

Actually, I think she did the right thing

0:51:200:51:22

by moving herself into the part

0:51:220:51:24

where she could have bought the souvenirs,

0:51:240:51:25

which were a hugely important part of this task -

0:51:250:51:28

but she didn't then buy enough,

0:51:280:51:29

and she bought the wrong product.

0:51:290:51:31

-Andrew?

-He lacks a professional approach,

0:51:320:51:35

and he's still acting like a university student.

0:51:350:51:38

He did sell the most,

0:51:380:51:39

in terms of tickets for this particular tour -

0:51:390:51:42

and, similarly, he was the top seller of souvenirs.

0:51:420:51:44

Charles came into this process like a bull in a china shop.

0:51:440:51:49

I don't know how you found him, Karren.

0:51:490:51:50

Well, I tell you the one thing Charles is really skilful at -

0:51:500:51:53

hindsight.

0:51:530:51:54

He works out what should have happened,

0:51:540:51:56

after he's done the opposite thing.

0:51:560:51:58

PHONE RINGS

0:52:010:52:02

-Yes, Lord Sugar.

-Er, can you send the three of them in, please?

0:52:020:52:05

Yes, Lord Sugar.

0:52:050:52:06

You can go into the boardroom now.

0:52:060:52:08

Well, Sarah-Jayne - you say here,

0:52:190:52:22

"I'm the definition of a girl boss."

0:52:220:52:24

-Yeah.

-"I get things done."

0:52:240:52:25

-Yeah.

-"Make things happen."

0:52:250:52:27

Yes. Yeah, do you want me to explain that one?

0:52:270:52:29

I'd like you to have actually implemented it on the task.

0:52:290:52:32

OK, so, as project manager,

0:52:320:52:33

my strategy was to make sure every single person had a specific role,

0:52:330:52:36

so they could concentrate on that.

0:52:360:52:38

-Well - but it didn't happen.

-No, it didn't happen.

0:52:380:52:41

I put Anisa in charge of the facts of running the tour.

0:52:410:52:43

-I can't...

-Well, it was really obvious...

0:52:430:52:45

-I can't be there holding your hand...

-No, Sarah.

0:52:450:52:47

-I can't be holding everyone's hands.

-It was obvious after 15-20 minutes

0:52:470:52:50

that Anisa was really struggling with the facts and figures.

0:52:500:52:52

-You said, "Don't worry, you're not going to be on your own."

-Yeah.

0:52:520:52:55

-So, I said, "Charles will help you."

-You can't pin this on me, that...

0:52:550:52:58

You also said... I did help out as much as I could.

0:52:580:53:01

So, you had one job. All day, one job, logistics...

0:53:010:53:03

-Correct.

-And you got us lost.

0:53:030:53:04

Andrew - you were responsible for entertaining,

0:53:040:53:06

and they found it boring.

0:53:060:53:07

I'm sorry. If I hadn't been me on that tour,

0:53:070:53:09

more people would have just walked off that tour.

0:53:090:53:11

-Based on what?

-I kept people on that tour.

0:53:110:53:13

Andrew, the horse and tram,

0:53:130:53:14

you didn't use your "people skills and personality", you basically...

0:53:140:53:17

It was a bit difficult when you were sat there going,

0:53:170:53:19

"I don't know where we are."

0:53:190:53:21

-There's...

-Charles, you are very good at talking.

0:53:210:53:23

-There was moments...

-You have nothing to back it up with.

0:53:230:53:25

-Andrew...

-The whole point was for me

0:53:250:53:27

to just have banter with people on things.

0:53:270:53:28

Banter doesn't include joking about, "We were late,

0:53:280:53:32

"don't know where he's going," and all that type of stuff.

0:53:320:53:35

A huge part of this was over-promising the beer.

0:53:350:53:38

They felt they didn't receive what they were promised,

0:53:380:53:41

and that starts at the sales team.

0:53:410:53:43

I kept the amount of beer almost as a surprise.

0:53:430:53:46

I said, "We'll see you well."

0:53:460:53:47

I didn't say numbers, I didn't say you'll get this many beers.

0:53:470:53:49

Having said that, Andrew, the beer element was oversold.

0:53:490:53:53

Regardless whether we knew what beer there was,

0:53:530:53:55

we knew that it was one element of the three elements of the day.

0:53:550:53:57

You don't think because we're walking for three hours,

0:53:570:53:59

-that's when they started asking questions?

-No, no.

0:53:590:54:01

Andrew, it was right at the forefront of the tour.

0:54:010:54:04

I maximised their expectations,

0:54:040:54:05

and said, once the tour is over, we'll go on a beer-tasting.

0:54:050:54:07

You'd already set them up when you sold the tickets.

0:54:070:54:10

This was a very embarrassing situation.

0:54:100:54:13

-Agreed.

-This whole thing.

0:54:130:54:14

I think it replicates the embarrassment

0:54:140:54:17

we sometimes get on Eurovision.

0:54:170:54:18

Erm, I'm going to summarise now.

0:54:180:54:21

I don't want to hear anything more from any of you.

0:54:210:54:25

Sarah-Jayne...

0:54:250:54:26

..you appointed yourself project manager,

0:54:270:54:29

because you wanted to prove yourself to me.

0:54:290:54:32

Fact - you have not proved yourself to me.

0:54:320:54:35

Charles... You ARE like Mr Hindsight.

0:54:370:54:41

You tell everybody what went wrong, why it went wrong, after the event.

0:54:410:54:44

What I don't hear is what you did right, what you've ever done right.

0:54:440:54:48

And you, young man, I've already spoken to you about your attitude.

0:54:500:54:54

I've got to invest £250,000,

0:54:550:54:58

and I'm thinking, there is no way, no way on this earth,

0:54:580:55:02

that you are ever going to be a business partner of mine.

0:55:020:55:06

No way. You may be here too early, that's all I can say.

0:55:060:55:09

So, on that basis, really...

0:55:090:55:11

Erm, you've boxed me into a corner.

0:55:130:55:15

Erm...

0:55:150:55:17

Charles - your CV talks about what a great businessman you are.

0:55:170:55:23

I ain't seen any of that.

0:55:230:55:24

Sarah-Jayne - I've been wondering what you do.

0:55:260:55:30

Now, I know what you do.

0:55:300:55:32

It seemed to me that you moved yourself over to a convenient place,

0:55:320:55:37

and I think you've been in a convenient place

0:55:370:55:40

for the last six weeks,

0:55:400:55:42

and for that reason, Sarah-Jayne, you're fired.

0:55:420:55:45

OK. Thank you for the opportunity.

0:55:450:55:47

You have got to stop being a commentator.

0:55:580:56:01

Go back to the house.

0:56:010:56:02

Thank you, Lord Sugar.

0:56:020:56:03

Now, you tell me, young man,

0:56:070:56:09

why you should stay in this process.

0:56:090:56:11

Lord Sugar, I'm going to bleed crimson,

0:56:110:56:13

I'm going to go out there and I'm going to do everything I do,

0:56:130:56:16

and I'm just going to make sure

0:56:160:56:17

I do it with more of a professional attitude.

0:56:170:56:19

-I do make mistakes, and I've learned from them.

-OK.

0:56:190:56:21

Last chance is an understatement, OK?

0:56:210:56:24

Go off to the house, all right?

0:56:240:56:26

Thanks. Thanks, guys. Thanks, Lord Sugar.

0:56:260:56:29

I don't believe it was down to me.

0:56:420:56:43

At the end of the day, people got refunds

0:56:430:56:45

because they got bored because they was travelling around,

0:56:450:56:47

and Charles was in charge of the logistics,

0:56:470:56:49

so Charles should have been fired.

0:56:490:56:51

How bad was it on a scale of one to ten?

0:56:520:56:54

Oh! Well, we pretty much all got a roasting -

0:56:540:56:57

but I think it got pretty bad for Andrew.

0:56:570:56:59

Really, though, Charles should go.

0:56:590:57:00

I feel like he's going to come back, but he should just go.

0:57:000:57:03

I think Charles will come back -

0:57:030:57:04

he hasn't really done anything wrong.

0:57:040:57:06

No, he's not done anything right, mate.

0:57:060:57:07

Honestly, you've not been working with him!

0:57:070:57:09

Yeah! Come on, mate! Come on, mate.

0:57:090:57:12

Well done, well done.

0:57:170:57:18

What happened, what happened?

0:57:210:57:22

I swear to God, I was this, this close.

0:57:220:57:24

He was like, "Give me a reason why you should stay," and I was like...

0:57:240:57:29

He's really now focusing on who he sees has the characteristics,

0:57:290:57:33

crucially, to be his business partner.

0:57:330:57:34

So, game on, I say.

0:57:340:57:36

Bring it on.

0:57:360:57:38

Now, 12 candidates remain.

0:57:400:57:43

Lord Sugar's search for his next business partner...

0:57:440:57:47

..continues.

0:57:480:57:50

Next time...

0:57:500:57:51

I'm giving each team a brand-new car,

0:57:510:57:54

and you have to launch it.

0:57:540:57:55

Action.

0:57:550:57:56

Wrong turns...

0:57:560:57:57

Whoa, whoa, whoa!

0:57:570:57:58

Get out of the way, get out of the way!

0:57:580:58:00

-Oh!

-Collisions...

0:58:000:58:01

I'm not having an argument with you. I feel like you are.

0:58:010:58:03

-Let's move on and carry on.

-I'm not being argumentative.

0:58:030:58:06

Plus, a total write-off...

0:58:060:58:07

Stop it!

0:58:070:58:08

Just take her down, tackle her. Just do something.

0:58:080:58:11

..and in the boardroom...

0:58:110:58:12

God knows what that was supposed to be.

0:58:120:58:14

..the end of the road.

0:58:140:58:15

You're making it up as you go along, here!

0:58:150:58:17

You're fired.

0:58:170:58:19

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