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-As life's worries come to an end...

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-..the undertaker's worries

-are just beginning.

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-In this episode,

-we take a step further...

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-..beyond the boundaries which are

-unusual for us but not for them.

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-A man's been found dead.

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-He's been here a week or two...

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-..and things are very unpleasant.

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-We never know what awaits us.

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-Cerdin is the son of Gwilym Price...

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-..who finds it difficult

-ignoring our camera crew.

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-Who are those for?

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-Who are those for?

-

-Dad and me.

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-What about them?

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-What about them?

-

-There's nobody else here.

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-What about her and him,

-the ones filming us?

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-In Port Talbot, Gareth Jenkins is

-used to receiving difficult calls...

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-..as well as

-the occasional special request.

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-The man who died

-came from the village.

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-He was a jockey and trainer.

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-The family asked for a horse theme.

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-Arranging flowers into horseshoes

-is what they had in mind.

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-But I suggested a horse and carriage

-to carry him to the crematorium.

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-The family said it was perfect.

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-The family never sees this.

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-The things we have to do

-when horses are involved!

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-I'll spread this on the garden

-and it'll be great.

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-The undertakers of the past

-were simple carpenters.

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-They are now funeral directors.

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-"We don't want to see anyone die...

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-"..but when it happens,

-we're here to help."

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-In Cardiganshire, there are

-three generations of Prices...

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-..father, son and grandson,

-working in unison.

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-But Cerdin is the one

-who mans the phone.

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-PHONE RINGS

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-Hello?

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-Yes.

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-I'll phone them now

-and get back to you.

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-Righto. Thanks.

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-That was Gwilym.

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-A Lampeter lady

-has died in hospital at Glangwili...

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-..and the son lives in the south.

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-He wants to register the death...

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-..at the Carmarthen register office.

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-He'd like me

-to book an appointment today.

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-Community spirit is still important

-in the Lampeter area.

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-Janet,

-the lady who has recently died...

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-..kept Caffi Blaenpant in the town.

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-That's where we'd have tea at 10.

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-I had my first Wagon Wheel...

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-..from Janet.

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-I don't want anyone to die.

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-I see them

-and talk to them every day.

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-But when the time comes,

-I'm here to help them.

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-That's what you get when you live

-in a close-knit community.

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-It's Friday,

-a busy day in the register office.

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-A day for weddings.

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-At least it's ringing.

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-The body won't be moved

-from the hospital until next week.

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-Nobody's answering.

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-If he doesn't

-make an appointment today.

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-This is the county's

-main office in Carmarthen.

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-Hello, good morning.

-It's Cerdin from Lampeter.

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-Oh, don't you have anything today?

-Nothing?

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-Carmarthen and Llanelli are full?

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-Is there no chance?

-He's going back to Cardiff.

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-No chance at all?

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-Would you be willing

-to do it teatime or lunchtime?

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-Hello, bach.

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-Quarter past three? You're an angel.

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-Thank you very much, Melissa. Bye.

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-You have to persevere.

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-You have to be insistent but

-be nice about it at the same time.

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-What has the hospital told you?

-You know the situation, Heulwen.

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-The death has to be registered first

-before we can do anything.

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-If there's a problem,

-call me back in the office.

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-It's a busy morning.

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-Stress!

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-It's stressful coordinating things.

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-I need this. My mouth is dry

-from speaking on the phone.

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-Gwilym will phone me, complaining

-I've been on the phone for too long!

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-He's the only one working.

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-Who?

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-Who?

-

-Who?

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-Gwilym.

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-There's paperwork to be done

-in Port Talbot too.

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-Gareth has

-the perfect man for the job.

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-This is Craig.

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-His name's Craig Perfect.

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-He's second in command to me.

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-Behind me is Gail, the secretary.

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-She also arranges the funerals.

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-Excuse me a moment.

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-Yes, we are expecting your call.

-I'll pass you over to Mr Perfect.

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-But even Mr Perfect isn't perfect...

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-..all the time.

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-The council

-had difficulties preparing a grave.

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-There was grass matting

-but nothing underneath it.

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-I stepped on it and found myself

-to be standing in a grave.

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-The minister

-was in fits of laughter.

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-I had to

-finish the funeral for him.

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-He told the family

-he was having a coffin fit!

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-One to forget.

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-I'll never let him forget it,

-put it that way!

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-"The body was there a month.

-It was starting to turn to water."

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-Rhys and his father are used to

-bringing bodies to the morgue...

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-..from the hospital or home...

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-..but some days

-are harder than others.

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-There's no telling

-what we might see.

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-The body

-comes back here first of all...

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-..before going

-for a post-mortem or inquest.

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-The worst one to date for me...

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-..was a woman

-who lived alone in a flat.

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-She had no family.

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-She had been there a month.

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-The body

-starts to evaporate by then.

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-The people in the flat below her...

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-..had noticed

-something dripping from the ceiling.

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-I have a glass of wine...

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-..with supper at night...

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-..after dealing with

-difficult cases.

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-You feel the family's grief.

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-You can't go through it unaffected.

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-It does

-take its toll on you sometimes.

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-Embalming - the craft

-of preserving a corpse...

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-..is the work of Dorian Harries.

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-"As a rule, I don't

-get to know the cause of death."

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-It's just turned six o'clock and I'm

-on my way to Baglan, Port Talbot.

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-I'll be there in half an hour.

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-The early bird catches the worm.

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-He works in tandem

-with 40 undertakers.

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-Gareth Jenkins

-is his first visit today.

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-I hope he's awake, the lazy thing!

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-I'm going to make as much noise

-as I can to make sure he's up!

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-Dorian knows how much pride

-Gareth takes in his flowers.

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-These are all weeds!

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-Good spirits or not...

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-Let me check for the bogeyman!

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-..he has a hard task ahead of him.

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-..he has a hard task ahead of him.

-

-He'll be at home for about a week.

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-OK, that's fine.

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-The challenge

-is not just the length of time...

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-..that the body will be at home.

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-It has come

-straight from hospital...

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-..and requires

-the embalmer's expert hand.

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-Sometimes the person

-has died on the operating table.

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-He might've had open-heart surgery.

-The body is left exactly as it was.

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-I can see

-he already has a colostomy bag.

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-He still has a tracheotomy.

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-Now I can see

-he's had major surgery.

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-The drip is still in place,

-so that will have to come out.

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-I'll be running even later

-after this one. OK.

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-I don't get to know

-if he has TB or AIDS...

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-..Hep A, B, C, D - I don't even know

-the cause of death.

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-His head is full of fluid

-which has seeped from the lungs.

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-By the time

-they'd have taken the body home...

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-..the water would have escaped

-through his head and nose...

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-..over his clothes

-and into the coffin.

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-Some may have

-hardening of the arteries...

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-..so the embalming fluid

-doesn't always reach the feet.

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-The body would go back home

-and the flesh would begin to shed...

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-..and turn to water in the coffin.

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-I always make sure

-it reaches the feet.

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-Subtitles

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-"I remember when I was a child,

-playing Dracula in the coffin."

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-Cymmer in the Afan Valley...

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-..the birthplace of

-Gareth Jenkins and his business.

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-This is Cymmer Afan.

-I was born over there.

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-We moved across the road to here.

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-My grandfather

-lived on the opposite side.

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-Cymmer's former undertaker...

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-..had died...

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-..so my grandfather and father said,

-"We can do that."

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-Dad was a carpenter

-and Tad-cu a stonemason.

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-He was the Jones

-in the Jones & Jenkins.

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-Funeral Directors

-and Building Contractors.

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-They did both.

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-As a child,

-I used to go to Bethania chapel.

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-That used to be the chapel of rest

-in the early days.

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-That's the first house I bought...

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-..when I got married.

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-Mam-gu and Tad-cu lived next door.

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-There's the shed

-where we began making coffins.

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-It doesn't look very big

-but we kept everything in that shed.

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-If someone died in the village,

-we had to build the coffin...

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-..the same night.

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-We'd be up all night finishing it.

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-Ever since he was a child,

-he's always been a bit of a showman.

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-I remember

-when we were little children...

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-..we played Dracula in the coffin.

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-The shed

-eventually became too small...

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-..so we bought this place up here.

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-Jones & Jenkins, as you can see.

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-We still own it.

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-"If someone dies with their

-mouth open, we want to close it."

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-How are you, Charlie? Good morning.

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-In Lampeter, Charlie is trying

-to sell Cerdin the latest goods...

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-..for dressing

-the body and the coffin.

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-Say the coffin is open...

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-Will you hold that for me?

-Let's see the size of it.

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-When the coffin is open

-and people come to visit the body...

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-..we can drape this on top...

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-..until the family arrives.

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-For a thrifty Cardi like Cerdin, he

-also has something to show Charlie.

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-Who's the salesman now, I wonder?

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-Say someone's died and the mouth

-is open, we want to close it.

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-This is

-what I've seen lately, Charlie.

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-It's made in Sweden.

-You rest that under the chin.

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-Gareth is back in Cymmer,

-this time on business, not pleasure.

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-He's brought

-an all-important, yet simple tool.

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-I have to measure up

-to make sure the coffin will fit.

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-There's a small problem

-with this grave.

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-There's a big stone at the bottom.

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-I've come up today...

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-..to check the grave is deep enough.

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-It's not easy getting jackhammers

-up here, but it's a must.

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-With two days to go,

-there's plenty of time to do it.

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-Around 20% of the population

-are buried in cemeteries.

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-10 years from now,

-it'll be more like five percent.

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-Bodies have to be cremated

-because there's no room left.

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-"It takes around an hour and a half

-to cremate a body."

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-And here we are,

-the world beyond the curtain.

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-The crematorium

-is Malcolm Thomas's place of work.

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-The first funeral takes place at

-nine or ten o'clock in the morning.

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-Funerals follow

-every hour until 3.30pm.

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-It takes

-around an hour and a half...

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-..to cremate the body...

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-..and about two hours

-for the cooling period.

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-There are two chambers.

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-The coffin

-goes into the bottom chamber...

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-..and the top chamber

-burns the gases.

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-You'll never see smoke coming out of

-the crematorium's chimney.

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-Once I've removed

-the cremated remains...

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-..and they've cooled down,

-I go through the process...

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-..of extracting

-the nails and the magnet...

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-..before transferring them

-to the cremulator...

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-..for the final process.

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-What's that machine called again?

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-The cremulator.

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-The cremulator.

-

-What does it do?

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-It crushes the bones...

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-..into dust.

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-Following an early start

-in Port Talbot...

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-..Dorian arrives in Pembrokeshire to

-deal with his 10th body of the day.

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-"It's better

-not to give it too much thought...

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-"..and just do

-what needs to be done."

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-Last week I embalmed the body

-of a young girl. She was 16.

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-I provided my services for free...

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-..because she was 16 years or under.

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-She was a young girl.

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-I do what needs to be done.

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-You can't think about

-their lives...

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-..whether they're married

-and have children...

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-..because you become attached.

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-You have to switch off.

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-Lots of people say to me...

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-.."How do you deal with bodies and

-blood?", but that's the easy part.

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-When you meet the family

-for the first time...

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-..I have to be the same

-with every family...

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-..and they have to think...

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-..that they're

-the only family I'm dealing with.

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-Sometimes when I go to bed...

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-..I can't get that family

-out of my mind.

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-Most of the time I can do it.

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-I put on a haversack,

-pick a mountain...

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-..and walk up to the top.

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-I sit down, have five minutes with

-my thoughts and it does the trick.

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-But there are times when

-I think about a family constantly.

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-"You have to look after the cars -

-new ones cost 135,000."

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-Another day and another funeral

-for the Prices of Lampeter.

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-Today's not the day

-for the hearse to break down.

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-Today we're travelling 100 miles.

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-We check them every two weeks,

-but since we have a long journey...

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-..we check

-the oil, water and air conditioning.

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-It gets warm in the car,

-so we have to take care.

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-The only time a car has broken down

-was on the way back from a funeral.

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-We were taking the family back home

-and the head gasket blew.

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-It was costly to repair.

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-Our priority

-is to get the family home.

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-The vehicles come second.

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-The water pump went

-and it was expensive to repair.

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-But we do look after them.

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-It's imperative.

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-The new Daimlers cost 135,000 each.

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-That's how much it would cost us

-to buy a brand new vehicle.

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-Whilst burying

-another lifelong friend of his...

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-..Gwilym eagerly admits...

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-..that he's

-already prepared for the inevitable.

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-The problem is...

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-..I could be next in line,

-couldn't I?

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-I don't want much fuss.

-They know what I want.

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-I don't want to be cremated. Oh, no.

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-I don't want to be cremated.

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-I've told Rhys what to do.

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-Unless I go before him!

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-Trouble is, we don't know

-who's going to be next.

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-Every funeral is just as important.

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-Today is no different,

-although Janet was a friend.

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-She was a real character.

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-I'll make sure

-she crosses safely to Jordan...

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-..before we say

-our last goodbyes to her.

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-She's served people all her life...

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-..now it's time for us to serve her.

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-We will do it with dignity.

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-I think that's vitally important.

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-Next time, what does the future

-hold for Rhys and his generation?

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-You're better off learning from

-someone younger than ourselves.

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-And we explore the ways in which

-undertakers relax and come to life.

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-What do you think?

-Shall I go for this?

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-S4C Subtitles by Adnod Cyf.

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