Episode 5 Real Rescues


Episode 5

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Transcript


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'Today, Ian's fallen 20 feet from a barn roof and is in pain.

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'All his wife can do is look on.'

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I wanted to cuddle him,

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'like you do when you've been together for 40 years.'

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A woman's driven into a flood on a country lane

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and desperately phones 999.

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A luxury yacht is on fire in a packed marina.

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It's threatening to destroy an area of outstanding natural beauty.

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Welcome to Real Rescues at Charlie 1 police control centre, Southampton.

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-There's a number of things going on.

-Yes. Two missing people.

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Also, burglaries, suspected arson and, I can't believe this,

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children playing chicken on the central reservation

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of the motorway - they haven't found them yet on the cameras.

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We'll see if we can find that on the cameras.

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One's caught my attention.

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A horse has gone mad and taken over a picnic in the New Forest.

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It's described by the people as "brown and frisky".

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We'll catch up a bit later.

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It's 9.30pm and a woman has called emergency services.

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She's stuck in her car under a flooded bridge. The water is rising and there's no-one to help.

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Two fire crews are on their way, but it will take them a few minutes on the country roads.

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As we'll hear later, it's up to the call handler to keep Vanessa calm

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as the water continues to flood into her car.

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-Louise.

-When a luxury yacht catches alight, a marina is threatened

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and the firefighters also have to stop the chemicals and fuel on board

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destroying an area of outstanding natural beauty.

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SIREN WAILS

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'Firefighters from West Sussex are heading to a fire in a marina,

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'a rare call-out for the crews.

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'They find a 40-foot cruiser engulfed by flames.

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'The fire is blazing out of control, threatening to spread

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'and destroy millions of pounds worth of boats.

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'The first man on the scene has acted quickly and bravely.

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'Chris Green saw thick black smoke

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'coming from the waterline from his office at the marina.

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'He rushed down to the jetty, where he found the Alcyone well alight.

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'His first thoughts are for anyone on board.'

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Were there people on board? They could have been trapped below.

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They would have had to escape out of the forward escape hatch.

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The aft deck canopies were closed and I could see no sign of shoes,

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normally on the aft deck when people are on board.

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'Chris quickly realises he has no chance of putting the fire out.'

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Looking at the scale of the flames running across the roof line

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and watching a front window cave in, it was clear you're not going to do much

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with a 1kg dry powder extinguisher.

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It was a pretty easy decision. This was out of my control.

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'The Alcyone may be beyond rescue but the marina's packed with boats,

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'all in danger of being engulfed by fire.

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'Chris has to stop that happening.

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'His only hope is to untie the boats closest

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'and push them into clear water.'

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The one immediately up-wind was most seriously at risk at that time.

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I disconnected the power,

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undid the ropes and pushed her into the middle of the marina.

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'Chris edges up the walkway by the side of the burning boat

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'to untie another one.'

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The intensity of the fire, you can feel from a good distance away.

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Underneath it, you know it's there.

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The fire was directly behind me and the side window of the boat

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blew out over my head,

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showering me with hot glass and some flames.

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I could then definitely feel the heat, so I thought this was the time

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to stop being a hero.

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HE CHUCKLES

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'It's now down to the firefighters.

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'Chris's actions have at least given them a chance.'

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'First and foremost, was there anybody in the boat?'

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What was it carrying? Were there explosive materials on board?

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Thinking about environmental issues with fuel, et cetera.

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Then, obviously setting to pulling the boat out.

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'It's Chris Savage's pride and joy going up in flames.'

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We were headed back home and saw this plume of black smoke,

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which was fairly substantial.

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Then I realised it was MY boat, which was a shock, to say the least.

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'The great clouds of acrid black smoke represent a huge danger.'

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With the materials the vessels are made of,

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that would certainly give some real toxic issues within that smoke.

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'The boat's fuel is another worry.'

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The tanks of diesel on that day were pretty full.

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Which, in itself, they're not as highly explosive as petroleum,

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but certainly, once they're heated,

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I have no doubt that there could have been

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explosions in the tanks.

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'There are also inflammable gas cannisters for cooking and heating,

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'and distress flares that could ignite any moment.

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'This is an area of outstanding natural beauty,

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'but Roger's priority is his team

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'and the only way to fight the fire safely

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'is to attack it from the specialist fire boat.'

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The guys from Wittering, where the boat came from,

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are sailors and know what's going on

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and that's why it's deployed pretty much straightaway.

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'It's vital they stop the burning boat from sinking.

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'The environmental impact of the oil and diesel could be disastrous.

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'Roger decides to use a new kind of lightweight firefighting foam.'

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It's an aqueous film-forming foam.

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Therefore, it does what it says on the tin.

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There is a film that's formed

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over whatever we're applying the foam to.

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It tends to stick to whatever we're putting it onto,

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closing it down, taking out the oxygen.

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That way, eventually, it is going to go out.

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'To protect the surrounding harbour, the crew use a large floating hose

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'that keeps hazards such as diesel and the foam within its boundaries,

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'and stops it from escaping into the harbour.

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'After just an hour, the crew has got this fire under control.

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'There's been minimal impact on the wildlife and ecology.

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'If it hadn't been for Chris's swift action, it could have been worse.'

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There can't be any doubt that, had the other vessels not been cut away,

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we would have had a catastrophic fire.

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If this had happened at 11 o'clock at night,

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it would have been very different.

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There would not have people to push the boats away.

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There would have been people sleeping on boats.

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There could have been a real risk to life as a result of that fire on that pontoon.

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Very dramatic pictures.

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Earlier, we heard Vanessa call 999, as water was pouring into her car.

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Trapped under a bridge, she's desperately waiting for emergency services, as water rises around her.

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And here is Vanessa, very happily, out of the situation.

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Firstly, you're plainly terrified at the start of that call.

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-He does an extraordinary job.

-He does.

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I was so shocked about how quickly the water came up.

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I floated like a boat, so it was really frightening and it was very dark.

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How did you find yourself in that situation?

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It was a steep turn to the left under a railway bridge.

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Because it was so dark,

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it looked like a small bit of water and because I've got a 4x4,

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I assumed it wouldn't be an issue.

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Suddenly, loads of water just seemed to appear and I floated like a boat.

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It was swishing around and I was floating just like a boat.

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-Were you worried it was going to come right up?

-Yeah.

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It was over the top of the seats.

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I couldn't believe how quickly it came in.

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-The dog's name...?

-Crew!

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-And Crew was drinking the water?

-She was, but not fast enough!

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Yeah, a lot of drinking to be done.

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Were you thinking, "Drink faster"?

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-And she was all right?

-She was.

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She's got a heart condition. It was quite difficult to get her out.

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When she gets wet, she can hyperventilate.

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I was worried because I really like her!

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When I got her out, the back window went down so more water came in!

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We heard the fire brigade arrive. How did they get you out?

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They got the dog out first! I think I asked them to, I can't remember.

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Then they carried me over the tops of their heads, each getting a leg.

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It was quite unbecoming, actually, but I didn't care.

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-And very pleased to see those lights coming down the road?

-Absolutely.

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I was amazed how quickly they got there. It's such a rural area.

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The guy on the phone was so good at calming me down.

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I was just, as you can tell, absolutely petrified.

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We're very pleased to see you.

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There have been so many 999 calls from people trapped on flooded roads

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the police came up with specific advice.

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PC Mike Batten has that advice a little later on.

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It's been really busy here.

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They were called out to Andover, to a beer garden

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where there were a couple of suspected bombs.

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They're not bombs. They're wooden bomb casings using in training.

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That horse incident is slightly more serious than we first thought.

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Someone's been kicked in the stomach and there was a child involved.

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We'll update you on that later.

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The Great North Air Ambulance covers an enormous area of countryside.

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The call-out is to the Peak District and a major accident on a farm.

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'The Great North Air Ambulance is on a 999 call.

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'A 66-year-old man has fallen from a very high barn roof.

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'Pilot Clark Priestley and Dr Jeremy Henning are on board.

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'At the farm, they can see the tin roof of a hay barn has collapsed.

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'Jeremy finds Ian Sowerby lying on his side where he fell

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'in a sea of mud and manure at his old friend's farm.

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'There's a land ambulance crew and Ian's GP.

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'Ian climbed onto the roof to make it safe after damage from winds.

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'He's fallen 20 feet after the roof completely caved in.

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'He seems to have escaped head injuries

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'but there's a real danger Ian could have broken his back.'

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He's moving his limbs.

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We want to make sure that it stays like that.

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They've kept him in that position

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till we can move him onto a spinal board.

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One, two, three, slide...

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'Ian takes painkillers for osteoarthritis

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'but is refusing morphine, despite his agony.'

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-Sure you don't want a painkiller?

-No.

-OK.

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'Farmer Ronnie, Ian's friend for 40 years, saw him fall

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'as Ian handed down the roof sheets to him.'

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As I walked back, I saw him slip

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and the sheets come and him come and hit the ground.

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He hit the bottom feet first and went down.

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I knew I hadn't to move him. I didn't know what damage he had.

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He was in pain, I could tell.

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'Ronnie rushed to tell Ian's wife, Edna.'

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WOMAN: I didn't know what to expect, to be honest.

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I knew how high the barn roof was.

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I didn't know how he'd fallen,

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whether he's broken his back, his spine.

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Everything went through me mind.

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'Edna can only watch on helplessly,

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'as her husband is reluctantly strapped to the board.'

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-We'll get you so you don't fall off. Don't want any more accidents.

-No.

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I tried to reassure him that he'd be all right.

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I wanted to cuddle him,

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like you do when you've been together for 40 years.

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'I just had to stand back and let the paramedics do what they had to.'

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-I can't be fastened like that. It's choking me!

-Try and relax...

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'Ian's in so much pain, every move seems to aggravate it.

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'The muddy conditions add to the misery.'

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It's very difficult to tell

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whether the pain is his arthritis or because he's fallen.

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We'll take him to the nearest hospital.

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He needs to have that properly looked at in a warm environment.

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'Ronnie is fearing the worst.'

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Somebody who's worked all his life, I had visions of him being crippled.

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And he'd take it hard, that, not being able to do things.

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'The air ambulance has had to land at the end of an adjoining field.

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'Rather than carry Ian through the mud, they use the land ambulance

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'to ferry him to the helicopter.'

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Let's make your ambulance dirty!

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'Ian's pain is continuing to aggravate him.'

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I'm sorry. We can't do that.

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Can you listen to me?

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You may have broken your back. I don't want to make that any worse.

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Everyone's worried for Ian, but he's refusing medication.

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He's in such pain, no wonder he's not watching his language.

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We'll see later if the medics talk him round. Nick.

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Thank you. Trying to keep an update on the New Forest.

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I've just spotted Bob and wanted a word with him.

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-Bob, have you got a moment?

-No problem.

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One of the things you're in charge of is sending out armed response.

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-Yeah.

-We were chatting earlier on today.

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You were saying about an incident in a post office.

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A member of the public thought they saw somebody

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-with a gun in their pocket.

-That was the initial report.

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We're trained to respond to incidents involving firearms.

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The primary role that we have is making a risk assessment on what information we've got.

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A member of the public, clearly concerned, had seen what they thought was a weapon.

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Based on that information, what I've got to think about is who's best to respond to that incident?

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Primary in my mind is the safety of the public and the officers.

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Who's best to deal with that incident?

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The information you can get sometimes is very limited.

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You get the armed officers under way and continue investigating?

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First thing I did was to get my units moving towards the incident

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while we tried to do background information...

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This explains how difficult this job is.

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-It turned out it wasn't actually...

-No.

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We found out it was a company doing a corporate event

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for something like the Italian Job.

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The thing in his back pocket was a prop he'd forgotten he'd got.

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He'd gone to get a sandwich.

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We misinterpreted those actions but found out he was totally innocent.

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He did realise the consequence of having this in his back pocket.

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Think about it, next time you hear about a police armed response,

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the responsibility of getting it right in a situation like that.

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I'll let you carry on, I know you're busy. Thanks.

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Still to come, a little girl is trapped in a top floor flat.

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'Firefighters rush to reunite her distraught dad with his daughter.'

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Need a ladder, AJ!

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'And a deer clings onto a rock as waves crash around it.

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'As the lifeboat approaches, it leaps into the pounding surf.'

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The police received this emergency on a beautiful spring morning.

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The rising sun is shining into the eyes of drivers on a busy motorway.

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They're driving blind.

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'It's only 6am. The rush hour has hardly begun.

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'Already, there's a major emergency.'

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We've got a four-vehicle crash on the M27 towards Portsmouth.

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The motorway's blocked. All vehicles are in the carriageway.

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Just making our way there.

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'The sun is very bright and low.

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'The accident happened on the eastbound carriageway, where drivers look straight into the sun.'

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-The sun is so bright, isn't it?

-SIREN WAILS

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We are on scene.

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'A driver has taken matters into his own hands in an attempt to keep one lane moving.'

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Do you know if there's any injuries?

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The most serious is a guy with a bang on his head.

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If you're all right for a second, I'll help you in a second.

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'Two lanes are blocked by the crumpled remains of four cars,

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'but six cars are involved.

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'One has been shunted 100 metres along.

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'Another ended up on the hard shoulder.

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'The motorway is littered with debris and people.

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'There's every chance, in these conditions, that it could escalate.

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'Andy makes sure that doesn't happen.'

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Is everyone out of the vehicles?

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And who's injured? Are we all walking wounded?

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'Some of the motorists are on the hard shoulder.

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'Others are being comforted by drivers who stopped to help.

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'There are more than a dozen people out of their cars, a few feet from the still-moving traffic.'

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-Are you all right?

-Yeah. There's a nurse there.

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-She said there's a little cut.

-Good.

-And I've got a bit of chest...

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-Nothing else.

-I'll just sort out the road.

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There is an ambulance on the way.

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'Support is arriving. An ambulance made it through the tailback and Andy's colleague is here.

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'Now Andy has made sure the walking wounded are being taken care of,

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'his main concern is ensuring there are no more casualties.

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'Traffic is still moving,

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'so it's possible more drivers could be dazzled by the low sun.

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'Andy decides it'll make more sense for the stranded motorists

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'to move to the central reservation,

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'protected by the two closed lanes and the emergency vehicles.'

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Guys, I've stopped the road. It's safe to move.

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Can you go over towards the crash barrier?

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It's not very safe where you are with the lane running here.

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Your ambulance is moving over there, anyway.

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-You want us to stay over there?

-Yeah. It's a lot safer for you.

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'Those four cars were stuck together and I physically can't move those.'

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But what they did do is give me a very good physical barrier.

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'I put all the members of the public in front of that,

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'and created a safe area for them to be seen to by the ambulance.'

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'With everyone safely out of the way of the traffic,

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'the police can begin investigating what happened.

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'Graeme was in the first car.'

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I was coming up the hill.

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With the sun, cars slowed down, so I slowed down to a stop.

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A couple of cars missed me. As you see, the sun's in your eyes.

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Then this Mondeo hit me, and that's all you remember, really.

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'Four more cars collided behind him, nose to tail, into each other.

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'All the drivers are complaining of being blinded by the sun.

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'Chris was driving a black Fiesta.'

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Through the sunlight, didn't see much.

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Suddenly, a few cars in front have stopped.

0:26:040:26:07

I tried to miss it but caught one of the cars then got hit from the back

0:26:070:26:12

and shot across to the hard shoulder.

0:26:120:26:16

'David, his wife and daughter

0:26:160:26:19

'were just miles from getting on the ferry for a holiday in France.

0:26:190:26:24

'Not any more.'

0:26:240:26:25

These two cars up here collided, then the rest of them behind,

0:26:250:26:30

in various ways.

0:26:300:26:32

We're fine.

0:26:320:26:34

We managed to stop.

0:26:340:26:36

'Rebecca's been checked over.

0:26:360:26:39

'Luckily, it was just tempers that were affected.'

0:26:390:26:43

My dad did get a little bit injured.

0:26:430:26:46

He was a bit angry.

0:26:460:26:48

And he was a bit fed up.

0:26:480:26:50

He did...swear.

0:26:500:26:53

'Safety features built into new cars probably saved lives.'

0:26:570:27:02

Not one single crack!

0:27:070:27:10

'Rebecca's mum knows this could have been a lot worse.'

0:27:100:27:13

I mean, we're all very...lucky, really.

0:27:130:27:17

No-one's been seriously injured.

0:27:190:27:23

They're bits of metal that can be replaced. That's all that matters.

0:27:230:27:29

'There are a lot of statements to take, procedures to go through

0:27:290:27:33

'and cars to remove, but Andy and Chris are making headway.'

0:27:330:27:36

I think we've got the lot. How many have you got?

0:27:360:27:40

I've got four drivers.

0:27:400:27:42

-And you've got...?

-I've got two drivers. That's six.

0:27:420:27:46

That's it, then. The passenger in this gentleman's car...

0:27:460:27:49

-One, two, three, four, five, six. Job done.

-Yeah.

0:27:490:27:54

'And the final version of what happened?'

0:27:540:27:57

They've come up over the hill into bright sunlight.

0:27:570:28:01

For whatever reason, the lead vehicle braked

0:28:010:28:05

because the traffic slowed down.

0:28:050:28:07

Everyone else pretty much dominoed into the back of each other.

0:28:070:28:13

'If you ever find yourself in that situation,'

0:28:130:28:16

make sure that you temper your speed, watch your distance.

0:28:160:28:21

If you can't see, slow down, increase the gap in front of you.

0:28:210:28:26

You're much less likely to have an accident, and if you do,

0:28:260:28:29

at a slower speed you're less likely to become a casualty.

0:28:290:28:34

PC Mick Batten, you are a traffic cop.

0:28:340:28:37

We were talking to Vanessa, who was in that flood under the bridge.

0:28:370:28:42

What should people do if they see water on the road?

0:28:420:28:46

If you see a lot of surface water, slow down.

0:28:460:28:49

If it's flood water, stop safely

0:28:490:28:52

and check how deep the water is.

0:28:520:28:54

In an ideal world, get out of your car and check how deep it is?

0:28:540:28:59

Absolutely. If the car is swept away or it breaks down,

0:28:590:29:03

it would be a lot cheaper to check the depth rather than call emergency services.

0:29:030:29:09

Let's say you haven't done that.

0:29:090:29:12

-What's your advice on how to get out of that water?

-Keep your speed low.

0:29:120:29:17

Keep your revs high but keep your speed down, balance the clutch and the accelerator.

0:29:170:29:23

-Really simple. Speed low, revs high.

-And take your time.

0:29:230:29:27

If you don't know how deep the water is, go in slowly.

0:29:270:29:31

There could be obstructions you can't see.

0:29:310:29:35

You don't want to swamp your own car or the person coming the other way.

0:29:350:29:40

Also, I mentioned earlier that they've sent people out to look for children on the motorway.

0:29:400:29:46

-Do you see lots of problems like that?

-School holidays is a problem.

0:29:460:29:51

-Children who don't appreciate the dangers.

-Doing what?

0:29:510:29:54

Throwing things off bridges, playing chicken with the traffic.

0:29:540:29:58

-They don't understand how dangerous it is for them and other road users.

-Thank you very much.

0:29:580:30:05

Earlier, we saw the Great North Air Ambulance rescue Ian Sowerby who'd fallen from a roof.

0:30:080:30:15

Medics are worried that he suffered a serious spinal injury.

0:30:150:30:19

'En route to the helicopter,

0:30:210:30:23

'Dr Jeremy finally persuades his casualty Ian Sowerby

0:30:230:30:28

'to take some pain relief.'

0:30:280:30:30

Sharp scratch coming up. ..Good man.

0:30:300:30:34

'Ian's son Billy has arrived and is comforting his mum.'

0:30:340:30:38

I got a phone call saying there was someone off the roof at Stockborough farm.

0:30:380:30:45

First instinct was my dad, so I jumped on tractor and came up.

0:30:450:30:49

This is a top-up of your morphine you normally have in the morning.

0:30:490:30:53

'The morphine should help calm Ian for a safer helicopter flight.'

0:30:530:30:58

One, two, three... Walk forward and come round, OK?

0:30:580:31:03

'Jeremy takes time to reassure Edna.'

0:31:030:31:06

I think he's fine. I think he's been really lucky.

0:31:060:31:09

-It's impossible to tell for sure.

-Oh, yeah.

0:31:090:31:13

We'll take him into Carlisle hospital.

0:31:130:31:17

They'll have a proper look at him.

0:31:170:31:19

'It's difficult for Edna to watch Ian being carried away.'

0:31:190:31:23

It was very hard for me to watch.

0:31:230:31:26

We've always done things as a team together.

0:31:260:31:29

'We've worked together, lived together, everything.'

0:31:290:31:35

It's like your right hand's been cut off cos your partner isn't there.

0:31:350:31:40

'Jeremy will be at Ian's side to monitor his condition throughout the journey.

0:31:420:31:49

'Despite morphine, he's in considerable pain and wants to move onto his side.'

0:31:530:31:59

You have to stay on your back.

0:31:590:32:02

'After five minutes in the air, they've made the 50 mile journey

0:32:170:32:22

'to the nearest hospital in Carlisle.

0:32:220:32:26

'Finally the pain relief has worked. Ian's in a better state of mind.'

0:32:260:32:31

LAUGHTER

0:32:360:32:38

I'm pleased you got your sense of humour back.

0:32:380:32:41

Better than the swearing you were giving us!

0:32:410:32:45

'Ian's mobility could be affected as a result of this fall.

0:32:470:32:52

'X-rays will reveal what damage has been done.'

0:32:520:32:55

Ian broke two vertebrae and needed surgery to insert a metal plate in his back.

0:32:550:33:01

He avoided damage to his spinal cord and should make a good recovery.

0:33:010:33:06

He wanted to send this message to the team that rescued him.

0:33:060:33:10

I'd like to thank them very much

0:33:100:33:13

and hope that they forgive me all my swearing, you know?

0:33:130:33:18

He was in a lot of pain. I think we can forgive him that. Can't we, Nick?

0:33:180:33:24

I think we can. To give you an update on the stories so far.

0:33:240:33:28

They sent a car to the motorway where the kids were playing chicken.

0:33:280:33:34

The kids aren't there.

0:33:340:33:36

Hopefully, the police car was enough to stop them playing a stupid game.

0:33:360:33:41

The horse in the New Forest that was a bit frisky was more than that.

0:33:410:33:46

It's kicked a person out with their child having a picnic.

0:33:460:33:50

The horse wants the food, has become quite vicious and kicked the adult.

0:33:500:33:55

There's an ambulance on scene and we'll give you a bigger update.

0:33:550:34:00

Why the horse has gone mad, we'll try to find out, too.

0:34:000:34:04

Anyway, fire doors are meant to keep people protected

0:34:040:34:07

but a fire door has slammed shut and trapped a toddler in the kitchen.

0:34:070:34:12

There's no way her parents can reach her. It's a job for the fire and rescue services.

0:34:120:34:19

'The fire crew are heading out to a block of flats.

0:34:200:34:24

'A young child is in danger.

0:34:240:34:26

'The call says she's locked in the kitchen in a precarious position.'

0:34:260:34:32

Till we get there, we don't know what "precarious" is.

0:34:320:34:36

We may have to just affect a very quick rescue.

0:34:360:34:40

'Her anxious dad Umas races to show the crew how they can get in.

0:34:400:34:45

'The toddler is in the kitchen of the flat on the first floor.'

0:34:450:34:49

Need a ladder, AJ!

0:34:490:34:51

'They can break in through the kitchen window.'

0:34:510:34:56

-Is this your property, your baby?

-My baby.

0:34:560:34:59

'Luckily, the window is open and it doesn't take Adam long to get in.'

0:35:010:35:07

-Well done.

->

0:35:100:35:12

-She's sat on the worktop, bless her.

-OK.

-I'll just have to climb in.

0:35:120:35:17

Hello. Don't be scared.

0:35:180:35:20

'Dad, Umas, told crew manager Adrian Johnson that the fire door swung shut and locked.'

0:35:200:35:26

The door shut behind them and left the baby inside.

0:35:260:35:30

Fortunately, the window was open.

0:35:300:35:32

Adam's bravely made entry through the window!

0:35:320:35:35

Tried to calm the baby down.

0:35:350:35:38

It's obviously a bit upset that some stranger's come in.

0:35:380:35:42

-There's someone waiting at the front door. Mum?

-My wife, yeah.

0:35:420:35:48

'A smile of relief on Dad's face. His little girl is safe.'

0:35:480:35:53

Let's go up and have a look.

0:35:530:35:55

'Upstairs, Adam has found out how she got trapped.'

0:35:570:36:01

-There's a lock on the kitchen door, like a magnet lock.

-Oh!

0:36:010:36:06

That's not... The baby was locked in and she was sat on the worktop.

0:36:060:36:11

-She was in a precarious position, but she's with her mum.

-Thank you.

0:36:110:36:16

'16-month-old Zunaira looks none the worse for her ordeal.'

0:36:160:36:21

Hello. All safe now? Back with Mummy? Yeah.

0:36:210:36:26

It's all a big adventure. Everybody's OK.

0:36:260:36:29

'The next job is making sure it doesn't happen again.

0:36:290:36:33

'AJ has some advice.'

0:36:330:36:35

I don't know if you've got any Sellotape...

0:36:350:36:38

Sellotape?

0:36:380:36:40

See if you can tape that over.

0:36:400:36:44

-Or unscrew these and take that off.

-All right.

0:36:440:36:48

-Then say to the landlord it needs fixing.

-OK.

0:36:480:36:52

-Ring them up and say, "Fire Brigade said it's dangerous."

-All right.

0:36:520:36:57

You could be trapped.

0:36:570:36:59

-We'd like it fixed and we'll come back in the next week and check.

-OK.

0:36:590:37:05

-I will. Thank you very much.

-No worries. Take care.

0:37:050:37:09

'Zunaira's dad still can't believe how it happened so quickly.'

0:37:090:37:13

I was here sitting and just taking my tea.

0:37:130:37:17

When I look around, it's locked there.

0:37:170:37:20

We were scared maybe she falls down, you know.

0:37:200:37:24

'Thanks to the speedy rescue,

0:37:240:37:26

'the family has been spared too much distress.'

0:37:260:37:31

When a deer is at the bottom of a cliff, it's an unusual call-out for the Lifeboat.

0:37:340:37:40

The crew's worried that someone will attempt a rescue.

0:37:400:37:43

Two of the crew were Tom and Ollie.

0:37:430:37:46

Let's look at what you could see when you got there.

0:37:460:37:50

This is from the top of your helmet. It's a camera on the top.

0:37:500:37:55

You seem to have scared this deer. Look what happens.

0:37:550:37:59

I went ashore and scared the deer into the water.

0:38:000:38:03

I had to enter the water slightly behind it

0:38:030:38:07

and coax it back to where it had jumped off.

0:38:070:38:11

After ten minutes of to-ing and fro-ing,

0:38:110:38:15

I managed to get hold of it.

0:38:150:38:17

-You were the helmsman in the boat.

-Yeah.

0:38:170:38:20

What were you doing at that point?

0:38:200:38:23

We put Ollie in with a line around him so we could get him out

0:38:230:38:28

if we needed to, because it was quite swelly.

0:38:280:38:31

He was connected to me so where he went I had to go.

0:38:310:38:35

So we were going backwards and forwards.

0:38:350:38:38

Once the deer tired, Ollie managed to get hold of it

0:38:380:38:42

and drag him back to safety.

0:38:420:38:44

-You've done this thing before, so you had a clue what to do?

-Yeah.

0:38:440:38:49

-A couple of years ago.

-Amazing! You put it round its neck.

0:38:490:38:53

It was too tired to get on the rock so I pounced and got hold of it.

0:38:530:38:59

In the boat, it's quite calm. Why do you think that is?

0:38:590:39:04

Scared and tired. It had been there for quite a while.

0:39:040:39:08

You talk about the swells being quite big.

0:39:080:39:11

You can see that it looks like quite dangerous water.

0:39:110:39:16

What decision process do you have?

0:39:160:39:18

Well, it's a bit of a mean thing to say, I suppose,

0:39:180:39:22

but as it's only a deer,

0:39:220:39:25

I'm not going to risk the crew or the boat

0:39:250:39:28

as much as we would if it was a person.

0:39:280:39:31

We assessed the situation and said to Ollie, "Keep the rope on you."

0:39:310:39:36

When you're rescuing someone, they want to be rescued.

0:39:360:39:40

A deer is a difficult thing to be dealing with.

0:39:400:39:44

They're very hard to get hold of.

0:39:440:39:47

With a person, you don't always put a man ashore. You say, "Jump!"

0:39:470:39:51

Which, with a deer, doesn't really work!

0:39:510:39:54

The deer seemed to be happy in the boat. What did you do with it?

0:39:540:39:59

We took it round the next bay round, Dalston Bay.

0:39:590:40:03

Went into the beach. Me and Ollie carried it ashore.

0:40:030:40:07

Then, like nothing had happened, it walked off into the woods there.

0:40:070:40:12

-Why do you think it was there?

-I had a conversation with a friend, a vet.

0:40:120:40:17

He thinks that they eat the seaweed.

0:40:170:40:20

Whether it had gone down and got the tides wrong, got cut off and got trapped...

0:40:200:40:26

-I think it had been there for a little while.

-OK.

0:40:260:40:30

-Not the first time you've rescued a deer. Other animals?

-Dogs.

0:40:300:40:34

-The only other thing we go in for.

-Dogs not on the lead.

0:40:340:40:38

Dogs chasing birds and disappearing over the cliff.

0:40:380:40:42

-We've had, probably, three deer.

-Two deer and three or four dogs.

0:40:420:40:47

Good work, guys! Thank you. Nick.

0:40:470:40:50

You would not believe what people call emergency services about.

0:40:500:40:55

There's a good example of that here. Are we able to interrupt you, Jan?

0:40:550:41:00

Yes.

0:41:000:41:02

Talking about people calling for weird reasons.

0:41:020:41:06

-You had one from a foreign lady...

-A 999 call.

0:41:060:41:09

A female screaming. We contacted the interpreter service.

0:41:090:41:14

It's a three-way conversation. They interpret for us.

0:41:140:41:18

All we managed to get was that someone was in her bathroom.

0:41:180:41:23

-They couldn't get anything further.

-She was very upset.

-Yeah.

0:41:230:41:27

We graded the call 1 and got someone there as soon as we could.

0:41:270:41:31

It turned out to be an argument over whose turn it was to go in the bathroom.

0:41:310:41:37

-That's all it was.

-No? Between two flatmates?

-Yeah.

0:41:370:41:41

The time of the call, you don't know that.

0:41:410:41:44

Without the interpreting service's help, we wouldn't have known...

0:41:440:41:49

-A woman rang because her daughter was painting her bedroom without permission.

-Yeah.

0:41:490:41:55

Use them for real emergencies, otherwise you clog up the lines and they can't look after people.

0:41:550:42:02

-Thank you very much.

-Thanks.

-Just to update you on the New Forest.

0:42:020:42:07

Vicky has been on that in the New Forest section over there.

0:42:070:42:12

Concentrating very hard. Turns out that the horse is a stallion.

0:42:120:42:17

It's got very territorial cos it's out "covering" the mares,

0:42:170:42:21

has decided it wants the picnic this person had...

0:42:210:42:25

-So he went and got it?

-Yeah.

0:42:250:42:27

Kicked him. He's gone off to the hospital with bruising.

0:42:270:42:32

They'll take the stallions in soon. They're out to make new baby horses.

0:42:320:42:37

-Does she know this stallion?

-She does.

0:42:370:42:40

She has a horse and that horse's father is the stallion.

0:42:400:42:44

The connections are incredible.

0:42:440:42:46

What an extraordinary day. The guy who fell through the roof!

0:42:460:42:51

It's an amazing range of calls - bombs which weren't bombs, animals.

0:42:510:42:57

-A busy day!

-There'll be another busy day soon on Real Rescues.

-Bye.

0:42:570:43:02

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